Senior Credit Controller Gillingham, North Dorset (near Shaftesbury) £30,000 - £40,000 DOE + Excellent Benefits - Option for 4 days week - 30 hours Looking for a Credit Control role where you can genuinely make an impact? Vardey Recruitment is delighted to be exclusively partnering with a successful and growing business in North Dorset to recruit an experienced Senior Credit Controller. This is an opportunity to take ownership of the Group's credit control function, working closely with the Head of Finance and key stakeholders across the business. More than simply collecting debt, you'll have the chance to improve processes, strengthen customer relationships and influence cash flow performance, making the role your own. If you're an experienced Credit Controller Full Time or Part-Time who enjoys working independently, building relationships and driving continuous improvement, we'd love to hear from you. This role also could suit someone seeking reduced hours - part-time hours for example 30 hours across 4 days. What you'll be doing You'll manage your own portfolio of customer accounts from end to end, ensuring outstanding debts are collected professionally while maintaining excellent customer relationships. Your Senior Credit Control responsibilities will include: Managing a diverse customer ledger across the Group. Driving cash collections and reducing aged debt. Building strong relationships with customers and internal departments. Resolving account queries and disputed invoices efficiently. Reviewing credit limits and monitoring customer credit risk. Producing aged debtor reports and supporting cash flow forecasting. Working closely with Sales, Technical Services and Finance teams to improve processes. Identifying and implementing credit control best practice. Supporting month-end activities, including reconciliations, reporting and sales ledger close. Contributing to finance projects and continuous improvement initiatives. About you as a Credit Controller We're looking for someone who enjoys taking ownership and can confidently manage a busy ledger with minimal supervision. You'll ideally have: Proven experience within Credit Control. Experience managing customer accounts independently. Excellent communication and negotiation skills. Strong organisational skills with exceptional attention to detail. Good commercial awareness and a proactive approach to problem solving. Experience using finance systems together with strong Microsoft Excel skills. What's on offer? Salary of £30,000 - £40,000 depending on experience (neg) Option to work 4 days a week circa 30 hours - part-time hours Employer pension contribution of 6%. Life Assurance (4 x salary). Health Cash Plan. WeCare Employee Support & Employee Assistance Programme. Corporate Gym Membership. Retail Discount Scheme. Cycle to Work Scheme. 32 days annual leave including bank holidays, plus your birthday off. If full time - Monday to Friday, 8.30am - 5.00pm
Jul 26, 2026
Full time
Senior Credit Controller Gillingham, North Dorset (near Shaftesbury) £30,000 - £40,000 DOE + Excellent Benefits - Option for 4 days week - 30 hours Looking for a Credit Control role where you can genuinely make an impact? Vardey Recruitment is delighted to be exclusively partnering with a successful and growing business in North Dorset to recruit an experienced Senior Credit Controller. This is an opportunity to take ownership of the Group's credit control function, working closely with the Head of Finance and key stakeholders across the business. More than simply collecting debt, you'll have the chance to improve processes, strengthen customer relationships and influence cash flow performance, making the role your own. If you're an experienced Credit Controller Full Time or Part-Time who enjoys working independently, building relationships and driving continuous improvement, we'd love to hear from you. This role also could suit someone seeking reduced hours - part-time hours for example 30 hours across 4 days. What you'll be doing You'll manage your own portfolio of customer accounts from end to end, ensuring outstanding debts are collected professionally while maintaining excellent customer relationships. Your Senior Credit Control responsibilities will include: Managing a diverse customer ledger across the Group. Driving cash collections and reducing aged debt. Building strong relationships with customers and internal departments. Resolving account queries and disputed invoices efficiently. Reviewing credit limits and monitoring customer credit risk. Producing aged debtor reports and supporting cash flow forecasting. Working closely with Sales, Technical Services and Finance teams to improve processes. Identifying and implementing credit control best practice. Supporting month-end activities, including reconciliations, reporting and sales ledger close. Contributing to finance projects and continuous improvement initiatives. About you as a Credit Controller We're looking for someone who enjoys taking ownership and can confidently manage a busy ledger with minimal supervision. You'll ideally have: Proven experience within Credit Control. Experience managing customer accounts independently. Excellent communication and negotiation skills. Strong organisational skills with exceptional attention to detail. Good commercial awareness and a proactive approach to problem solving. Experience using finance systems together with strong Microsoft Excel skills. What's on offer? Salary of £30,000 - £40,000 depending on experience (neg) Option to work 4 days a week circa 30 hours - part-time hours Employer pension contribution of 6%. Life Assurance (4 x salary). Health Cash Plan. WeCare Employee Support & Employee Assistance Programme. Corporate Gym Membership. Retail Discount Scheme. Cycle to Work Scheme. 32 days annual leave including bank holidays, plus your birthday off. If full time - Monday to Friday, 8.30am - 5.00pm
Head of Finance Annual Salary: up to £85000 per annum + benefits Location: Welwyn Job Type: Full-time, Hybrid (3 days in office) Join an established and growing professional services firm as the Head of Finance. This pivotal leadership role involves driving business performance, ensuring financial governance, and contributing to strategic decision-making. Reporting directly to the Managing Partner, you will lead the finance function, ensuring robust financial controls, accurate reporting, and regulatory compliance. Day-to-day of the role: Lead and develop the finance function, maintaining the highest standards of financial control, compliance, and reporting. Manage the entire financial reporting cycle including monthly, quarterly, and annual accounts, and external audits. Produce detailed financial analysis, forecasts, budgets, cash flow projections, and performance reports for strategic planning. Oversee all banking, cash management, reconciliations, supplier payments, payroll submissions, and transactional finance activities. Ensure compliance with all relevant accounting standards, tax legislation, regulatory requirements, and specific industry rules. Provide financial insights to support profitability, performance management, and business decision-making. Maintain and optimise financial systems, controls, processes, and reporting frameworks. Lead audit activities and ensure effective governance, risk management, and internal controls across the firm. Drive continuous improvement within finance operations and enhance efficiency through technology and process optimisation. Required Skills & Qualifications: ACA, ACCA, CIMA, or equivalent professional accounting qualification. Proven experience leading a finance function within a professional services environment, ideally legal services. Strong expertise in financial reporting, budgeting, forecasting, taxation, audit, and financial controls. Experience producing management information and presenting financial results at Board, Partner, or Executive level. Excellent commercial acumen with the ability to translate complex financial data into actionable business insights. Strong people leadership skills and experience managing and developing finance teams. Advanced systems knowledge with a track record of improving finance processes and controls. Desirable: Experience within a law firm or regulated legal environment. Knowledge of SRA Accounts Rules and partnership accounting. Experience with legal practice management and accounting systems. Benefits: Opportunity to influence financial strategy and operational performance at a senior level. Close collaboration with senior leadership and contribution to key business decisions. Central role in shaping the firm's continued success. Hybrid working model, allowing flexibility and work-life balance. To apply for the Head of Finance position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Jul 26, 2026
Full time
Head of Finance Annual Salary: up to £85000 per annum + benefits Location: Welwyn Job Type: Full-time, Hybrid (3 days in office) Join an established and growing professional services firm as the Head of Finance. This pivotal leadership role involves driving business performance, ensuring financial governance, and contributing to strategic decision-making. Reporting directly to the Managing Partner, you will lead the finance function, ensuring robust financial controls, accurate reporting, and regulatory compliance. Day-to-day of the role: Lead and develop the finance function, maintaining the highest standards of financial control, compliance, and reporting. Manage the entire financial reporting cycle including monthly, quarterly, and annual accounts, and external audits. Produce detailed financial analysis, forecasts, budgets, cash flow projections, and performance reports for strategic planning. Oversee all banking, cash management, reconciliations, supplier payments, payroll submissions, and transactional finance activities. Ensure compliance with all relevant accounting standards, tax legislation, regulatory requirements, and specific industry rules. Provide financial insights to support profitability, performance management, and business decision-making. Maintain and optimise financial systems, controls, processes, and reporting frameworks. Lead audit activities and ensure effective governance, risk management, and internal controls across the firm. Drive continuous improvement within finance operations and enhance efficiency through technology and process optimisation. Required Skills & Qualifications: ACA, ACCA, CIMA, or equivalent professional accounting qualification. Proven experience leading a finance function within a professional services environment, ideally legal services. Strong expertise in financial reporting, budgeting, forecasting, taxation, audit, and financial controls. Experience producing management information and presenting financial results at Board, Partner, or Executive level. Excellent commercial acumen with the ability to translate complex financial data into actionable business insights. Strong people leadership skills and experience managing and developing finance teams. Advanced systems knowledge with a track record of improving finance processes and controls. Desirable: Experience within a law firm or regulated legal environment. Knowledge of SRA Accounts Rules and partnership accounting. Experience with legal practice management and accounting systems. Benefits: Opportunity to influence financial strategy and operational performance at a senior level. Close collaboration with senior leadership and contribution to key business decisions. Central role in shaping the firm's continued success. Hybrid working model, allowing flexibility and work-life balance. To apply for the Head of Finance position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Are you an experienced Financial Analyst or Finance Business Partner with a passion for technology, commercial insight, and driving financial performance? We're recruiting for an exciting opportunity to join a leading international organisation, partnering with senior Technology leaders to improve financial governance, transparency, and optimisation across a significant IT function. This is a highly visible role where you'll influence strategic investment decisions, enhance financial discipline, and help maximise the value of technology spend across a complex, multinational business. The Opportunity As the Financial Analyst, you will act as the key finance partner to the Technology function, taking ownership of IT financial governance, budgeting, forecasting, cost optimisation, and performance reporting. You'll work closely with senior stakeholders to ensure technology investments are financially robust, well-managed, and aligned with wider business objectives. This position offers the chance to play a pivotal role in improving financial maturity within IT by embedding strong cost ownership, forecasting accuracy, and best practice financial management. Key Responsibilities Lead financial governance across all areas of IT expenditure, including cloud services, software, SaaS, infrastructure, third-party suppliers, and labour costs. Develop and maintain robust financial controls and cost classifications to improve reporting and accountability. Drive IT cost optimisation initiatives by identifying efficiencies, improving spend visibility, and supporting vendor and contract optimisation. Lead the annual budgeting process and ongoing forecasting activities for the Technology function. Produce insightful monthly financial reporting, variance analysis, and scenario modelling to support strategic decision-making. Develop clear, meaningful cost models that provide visibility across platforms, services, vendors, and business areas. Partner with Technology leaders to strengthen financial understanding, improve budget ownership, and encourage greater commercial awareness. Support business cases and investment decisions by providing robust financial analysis and value tracking. Build strong relationships across Finance and Technology, acting as a trusted advisor to senior stakeholders. About You You'll be a commercially minded finance professional who enjoys partnering with operational leaders and translating complex financial information into practical business insight. You'll bring: Significant experience within Financial Controlling, Commercial Finance, or Finance Business Partnering. Experience managing and analysing large-scale IT expenditure. A strong understanding of technology cost drivers, including cloud platforms, SaaS, infrastructure, and supplier management. Experience applying cost optimisation or FinOps principles. Advanced financial modelling, forecasting, budgeting, and analytical skills. Proven experience partnering with senior Technology or Digital stakeholders. Excellent commercial awareness and strong problem-solving abilities. The ability to communicate financial information clearly to non-finance audiences. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. A collaborative approach and experience working across international or matrix organisations. Desirable Experience Experience working with SAP S/4HANA. Understanding of IT operating models and technology delivery structures. Experience developing cost transparency or financial governance frameworks within complex organisations. What's on Offer This is an excellent opportunity to join a forward-thinking international organisation where finance plays a strategic role in enabling technology transformation. You'll work alongside senior leaders, influence key investment decisions, and help shape the future of IT financial management within a collaborative and supportive environment. If you're looking for a role that combines commercial finance, technology, strategic partnering, and continuous improvement, we'd love to hear from you.
Jul 26, 2026
Full time
Are you an experienced Financial Analyst or Finance Business Partner with a passion for technology, commercial insight, and driving financial performance? We're recruiting for an exciting opportunity to join a leading international organisation, partnering with senior Technology leaders to improve financial governance, transparency, and optimisation across a significant IT function. This is a highly visible role where you'll influence strategic investment decisions, enhance financial discipline, and help maximise the value of technology spend across a complex, multinational business. The Opportunity As the Financial Analyst, you will act as the key finance partner to the Technology function, taking ownership of IT financial governance, budgeting, forecasting, cost optimisation, and performance reporting. You'll work closely with senior stakeholders to ensure technology investments are financially robust, well-managed, and aligned with wider business objectives. This position offers the chance to play a pivotal role in improving financial maturity within IT by embedding strong cost ownership, forecasting accuracy, and best practice financial management. Key Responsibilities Lead financial governance across all areas of IT expenditure, including cloud services, software, SaaS, infrastructure, third-party suppliers, and labour costs. Develop and maintain robust financial controls and cost classifications to improve reporting and accountability. Drive IT cost optimisation initiatives by identifying efficiencies, improving spend visibility, and supporting vendor and contract optimisation. Lead the annual budgeting process and ongoing forecasting activities for the Technology function. Produce insightful monthly financial reporting, variance analysis, and scenario modelling to support strategic decision-making. Develop clear, meaningful cost models that provide visibility across platforms, services, vendors, and business areas. Partner with Technology leaders to strengthen financial understanding, improve budget ownership, and encourage greater commercial awareness. Support business cases and investment decisions by providing robust financial analysis and value tracking. Build strong relationships across Finance and Technology, acting as a trusted advisor to senior stakeholders. About You You'll be a commercially minded finance professional who enjoys partnering with operational leaders and translating complex financial information into practical business insight. You'll bring: Significant experience within Financial Controlling, Commercial Finance, or Finance Business Partnering. Experience managing and analysing large-scale IT expenditure. A strong understanding of technology cost drivers, including cloud platforms, SaaS, infrastructure, and supplier management. Experience applying cost optimisation or FinOps principles. Advanced financial modelling, forecasting, budgeting, and analytical skills. Proven experience partnering with senior Technology or Digital stakeholders. Excellent commercial awareness and strong problem-solving abilities. The ability to communicate financial information clearly to non-finance audiences. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. A collaborative approach and experience working across international or matrix organisations. Desirable Experience Experience working with SAP S/4HANA. Understanding of IT operating models and technology delivery structures. Experience developing cost transparency or financial governance frameworks within complex organisations. What's on Offer This is an excellent opportunity to join a forward-thinking international organisation where finance plays a strategic role in enabling technology transformation. You'll work alongside senior leaders, influence key investment decisions, and help shape the future of IT financial management within a collaborative and supportive environment. If you're looking for a role that combines commercial finance, technology, strategic partnering, and continuous improvement, we'd love to hear from you.
Field Sales Representative £26,227.50 base salary £40,000 OTE + loyalty bonuses Your performance deserves recognition Full shift flexibility 40-hour week Commercial vehicle provided Hiring Locations We're currently recruiting across Aberdeen, Peterhead, Montrose, Dundee and Inverness , offering the chance to work locally within your area. The Opportunity We're on a mission to transform broadband access for homes and businesses in rural towns and communities across Northern England and Scotland. As part of our continued growth, we're expanding our Field Sales team and looking for driven, customer-focused sales professionals who thrive in a target-led, face-to-face environment. This is a fantastic opportunity to join a growing organisation at an exciting stage of its journey, with excellent earning potential, strong support, and real career progression. What You'll Be Doing Carrying out door-to-door sales in areas connected to our full-fibre network Building, managing and converting a strong pipeline of leads Consistently achieving and exceeding sales targets Planning your day effectively to maximise customer interactions Holding high-quality, informative conversations about our products and services Selling responsibly and transparently to minimise cancellations Identifying opportunities to upsell or cross-sell based on customer needs Keeping CRM systems and sales applications fully up to date Acting as a local expert, sharing insights on your territory and competitors What We're Looking For Proven success in customer-facing, target-driven sales roles (e.g. field sales, door-to-door, retail, utilities, promotions) Resilience, confidence and a positive mindset Strong communication and relationship-building skills A commitment to delivering excellent customer service Full UK driving licence with no more than 6 points (essential) What's in It for You? £40,000 OTE with uncapped earning potential Loyalty bonuses rewarding consistency and commitment 31 days holiday Commercial vehicle provided Private healthcare Health & wellbeing package Enhanced pension scheme Career and life coaching Discounted gym membership Financial advice and support A genuine focus on work-life balance and wellbeing Our Culture We believe collaboration, innovation and continuous improvement drive success. No two days are the same, and we support each other to achieve our goals while enjoying the journey. Diversity and inclusion are at the heart of what we do, and we welcome applications from candidates of all backgrounds. Ready for your next sales challenge? Apply now and take the next step in your field sales career.
Jul 26, 2026
Full time
Field Sales Representative £26,227.50 base salary £40,000 OTE + loyalty bonuses Your performance deserves recognition Full shift flexibility 40-hour week Commercial vehicle provided Hiring Locations We're currently recruiting across Aberdeen, Peterhead, Montrose, Dundee and Inverness , offering the chance to work locally within your area. The Opportunity We're on a mission to transform broadband access for homes and businesses in rural towns and communities across Northern England and Scotland. As part of our continued growth, we're expanding our Field Sales team and looking for driven, customer-focused sales professionals who thrive in a target-led, face-to-face environment. This is a fantastic opportunity to join a growing organisation at an exciting stage of its journey, with excellent earning potential, strong support, and real career progression. What You'll Be Doing Carrying out door-to-door sales in areas connected to our full-fibre network Building, managing and converting a strong pipeline of leads Consistently achieving and exceeding sales targets Planning your day effectively to maximise customer interactions Holding high-quality, informative conversations about our products and services Selling responsibly and transparently to minimise cancellations Identifying opportunities to upsell or cross-sell based on customer needs Keeping CRM systems and sales applications fully up to date Acting as a local expert, sharing insights on your territory and competitors What We're Looking For Proven success in customer-facing, target-driven sales roles (e.g. field sales, door-to-door, retail, utilities, promotions) Resilience, confidence and a positive mindset Strong communication and relationship-building skills A commitment to delivering excellent customer service Full UK driving licence with no more than 6 points (essential) What's in It for You? £40,000 OTE with uncapped earning potential Loyalty bonuses rewarding consistency and commitment 31 days holiday Commercial vehicle provided Private healthcare Health & wellbeing package Enhanced pension scheme Career and life coaching Discounted gym membership Financial advice and support A genuine focus on work-life balance and wellbeing Our Culture We believe collaboration, innovation and continuous improvement drive success. No two days are the same, and we support each other to achieve our goals while enjoying the journey. Diversity and inclusion are at the heart of what we do, and we welcome applications from candidates of all backgrounds. Ready for your next sales challenge? Apply now and take the next step in your field sales career.
Cash Assistant Do you strive for accuracy in everything you do?You could be our next Cash Assistant. About the role We're looking for a proactive and detail-driven Cash Assistant to join our Finance team within the Financial Control department. In this role, you'll play a key part in ensuring timely and accurate allocation of customer payments, as well as the effective management of allocation queries. You'll be responsible for allocating customer payments, resolving anomalies, managing cases and emails within our CRM system, and working closely with both internal and external customers to deliver prompt, high-quality resolutions. Accuracy and excellent customer service are at the heart of this role, with a proactive focus on contacting customers to achieve resolution. You'll track your performance daily against key KPIs, work efficiently to meet SLAs, and support continuous improvement initiatives that enhance our processes and customer experience. This is a role where your attention to detail, communication skills, and ability to work in a fast-paced environment will make a real difference. You'll also play an important part in upholding Business Stream's values and complying with key policies such as Data Protection, Information Security and Records Management. What makes you just right for us? You'll thrive in this role if you bring: Essential skills & experience A proven track record of handling customer enquiries by phone, email or online chat with confidence and professionalism. High levels of accuracy, especially when working with high volumes and tight deadlines. Excellent planning and prioritisation skills, with the ability to manage multiple tasks at once. Strong problem-solving abilities and a customer-focused mindset. Clear and effective communication skills, both written and verbal-able to simplify complex information for others. Experience working to deadlines while maintaining high-quality output. A history of identifying opportunities for process improvement. Confidence in sharing knowledge to support others. Previous experience in a cash team (desirable). Skills and behaviours Proficiency in MS Office and Excel. Strong numerical skills. Confident and professional telephone manner. A clear communicator. Ability to build strong working relationships across teams. A quick learner, adaptable, resilient and self-motivated. A team player who takes ownership and delivers results. What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Salary up to £26,500 plus bonus up to 10% Attractive pension plan 31 days annual leave and six bank holidays Subsidised staff restaurant and free gym membership Employee discounts Salary sacrifice schemes including cycle to work Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 07 August at 5pm. A Disability Confident Committed Employer If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
Jul 26, 2026
Full time
Cash Assistant Do you strive for accuracy in everything you do?You could be our next Cash Assistant. About the role We're looking for a proactive and detail-driven Cash Assistant to join our Finance team within the Financial Control department. In this role, you'll play a key part in ensuring timely and accurate allocation of customer payments, as well as the effective management of allocation queries. You'll be responsible for allocating customer payments, resolving anomalies, managing cases and emails within our CRM system, and working closely with both internal and external customers to deliver prompt, high-quality resolutions. Accuracy and excellent customer service are at the heart of this role, with a proactive focus on contacting customers to achieve resolution. You'll track your performance daily against key KPIs, work efficiently to meet SLAs, and support continuous improvement initiatives that enhance our processes and customer experience. This is a role where your attention to detail, communication skills, and ability to work in a fast-paced environment will make a real difference. You'll also play an important part in upholding Business Stream's values and complying with key policies such as Data Protection, Information Security and Records Management. What makes you just right for us? You'll thrive in this role if you bring: Essential skills & experience A proven track record of handling customer enquiries by phone, email or online chat with confidence and professionalism. High levels of accuracy, especially when working with high volumes and tight deadlines. Excellent planning and prioritisation skills, with the ability to manage multiple tasks at once. Strong problem-solving abilities and a customer-focused mindset. Clear and effective communication skills, both written and verbal-able to simplify complex information for others. Experience working to deadlines while maintaining high-quality output. A history of identifying opportunities for process improvement. Confidence in sharing knowledge to support others. Previous experience in a cash team (desirable). Skills and behaviours Proficiency in MS Office and Excel. Strong numerical skills. Confident and professional telephone manner. A clear communicator. Ability to build strong working relationships across teams. A quick learner, adaptable, resilient and self-motivated. A team player who takes ownership and delivers results. What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Salary up to £26,500 plus bonus up to 10% Attractive pension plan 31 days annual leave and six bank holidays Subsidised staff restaurant and free gym membership Employee discounts Salary sacrifice schemes including cycle to work Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 07 August at 5pm. A Disability Confident Committed Employer If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
About the role A fantastic opportunity has arisen for a TikTok Shop Lead to join a renowned multi-brand beauty group with a portfolio of premium, culturally relevant brands This is a commercial and operational role responsible for owning and scaling TikTok Shop into one of the business's largest revenue and acquisition engines. You won't be creating content yourself, instead, you'll lead the strategy, manage an external agency partner, and hold them accountable to ambitious commercial KPIs across GMV, CPA, ROAS and contribution margin. Reporting to the Head of Marketplaces, you'll run TikTok Shop like a mini business within the company, with real autonomy and meaningful budget behind you, while working cross-functionally with brand, ecommerce and creative teams. Key Responsibilities 50% - Agency Management & Channel Ownership: Lead the TikTok Shop agency partner, who manages all aspects of the account (Shop, Ads, Lives, Affiliates). Brief them tightly, set weekly KPIs, and push for continuous improvement on GMV, CPA, ROAS and contribution margin. Step in to resolve operational issues, keeping the channel running smoothly day-to-day. 25% - Strategy & Growth Planning: Build and own the TikTok Shop strategy across multiple brands. Plan promotional calendars, forecast GMV, set targets, and identify new growth levers: creator partnerships, format tests, product launches and new market entries. 15% - Performance Analysis & Iteration: Track GMV, ROAS, contribution margin and content performance. Double down on what's working, stop what isn't, and continuously sharpen the playbook with the agency. 10% - Cross-functional Collaboration: Partner with brand, ecommerce and creative teams to align TikTok Shop activity with wider brand strategy and ensure consistency across channels. About You 2+ years' hands-on TikTok Shop experience with a track record of driving GMV and scaling sales. Confident managing agencies or external partners and holding them accountable to commercial KPIs. Experience building or managing large creator communities or affiliate programmes. Commercially minded, fluent in GMV, ROAS, CPA and contribution margin. Able to dig deep into performance data, draw conclusions and devise strategy. Proactive, always looking for new growth opportunities. Beauty, personal care or wider FMCG/DTC experience desirable. Experience working with paid social or performance media teams advantageous. International or multi-market TikTok Shop experience advantageous. Hands-on experience with Shopify or DTC commerce stacks advantageous.
Jul 26, 2026
Full time
About the role A fantastic opportunity has arisen for a TikTok Shop Lead to join a renowned multi-brand beauty group with a portfolio of premium, culturally relevant brands This is a commercial and operational role responsible for owning and scaling TikTok Shop into one of the business's largest revenue and acquisition engines. You won't be creating content yourself, instead, you'll lead the strategy, manage an external agency partner, and hold them accountable to ambitious commercial KPIs across GMV, CPA, ROAS and contribution margin. Reporting to the Head of Marketplaces, you'll run TikTok Shop like a mini business within the company, with real autonomy and meaningful budget behind you, while working cross-functionally with brand, ecommerce and creative teams. Key Responsibilities 50% - Agency Management & Channel Ownership: Lead the TikTok Shop agency partner, who manages all aspects of the account (Shop, Ads, Lives, Affiliates). Brief them tightly, set weekly KPIs, and push for continuous improvement on GMV, CPA, ROAS and contribution margin. Step in to resolve operational issues, keeping the channel running smoothly day-to-day. 25% - Strategy & Growth Planning: Build and own the TikTok Shop strategy across multiple brands. Plan promotional calendars, forecast GMV, set targets, and identify new growth levers: creator partnerships, format tests, product launches and new market entries. 15% - Performance Analysis & Iteration: Track GMV, ROAS, contribution margin and content performance. Double down on what's working, stop what isn't, and continuously sharpen the playbook with the agency. 10% - Cross-functional Collaboration: Partner with brand, ecommerce and creative teams to align TikTok Shop activity with wider brand strategy and ensure consistency across channels. About You 2+ years' hands-on TikTok Shop experience with a track record of driving GMV and scaling sales. Confident managing agencies or external partners and holding them accountable to commercial KPIs. Experience building or managing large creator communities or affiliate programmes. Commercially minded, fluent in GMV, ROAS, CPA and contribution margin. Able to dig deep into performance data, draw conclusions and devise strategy. Proactive, always looking for new growth opportunities. Beauty, personal care or wider FMCG/DTC experience desirable. Experience working with paid social or performance media teams advantageous. International or multi-market TikTok Shop experience advantageous. Hands-on experience with Shopify or DTC commerce stacks advantageous.
Trident Recruitment is currently recruiting for an experienced Production Engineer to join a leading precision engineering manufacturer based in Salfords. This is an exciting opportunity for an engineer with a strong background in CNC programming, CAD/CAM, and production engineering to play a key role in supporting manufacturing processes, improving efficiency, and introducing new components into production. The Role Programming, setting and operating STAR Sliding Head lathes and/or Index Mill Turn machines Offline CAD/CAM programming for new and existing components Supporting new product introduction (NPI) and process development Developing and improving machining methods to maximise efficiency and reduce cycle times Creating and maintaining tooling, setup and process documentation Providing technical support to the shop floor and assisting with production issues Working closely with engineering and manufacturing teams to drive continuous improvement The Ideal Candidate Previous experience as a Production Engineer, Manufacturing Engineer or Senior CNC Programmer Strong experience programming STAR Sliding Head lathes and/or Index Mill Turn machines Experience using CAD/CAM software for offline programming Excellent understanding of precision engineering and machining processes Ability to read and interpret engineering drawings A proactive approach with strong problem-solving skills What's on Offer Circa 45,000 per annum (DOE) Permanent day shift Overtime opportunities Long-term career progression Modern manufacturing environment with advanced CNC technology Immediate interviews available If you're an experienced Production Engineer with CAD/CAM programming experience and knowledge of STAR Sliding Head or Index Mill Turn machines, we'd love to hear from you. Apply today or contact Trident Recruitment for a confidential discussion.
Jul 26, 2026
Full time
Trident Recruitment is currently recruiting for an experienced Production Engineer to join a leading precision engineering manufacturer based in Salfords. This is an exciting opportunity for an engineer with a strong background in CNC programming, CAD/CAM, and production engineering to play a key role in supporting manufacturing processes, improving efficiency, and introducing new components into production. The Role Programming, setting and operating STAR Sliding Head lathes and/or Index Mill Turn machines Offline CAD/CAM programming for new and existing components Supporting new product introduction (NPI) and process development Developing and improving machining methods to maximise efficiency and reduce cycle times Creating and maintaining tooling, setup and process documentation Providing technical support to the shop floor and assisting with production issues Working closely with engineering and manufacturing teams to drive continuous improvement The Ideal Candidate Previous experience as a Production Engineer, Manufacturing Engineer or Senior CNC Programmer Strong experience programming STAR Sliding Head lathes and/or Index Mill Turn machines Experience using CAD/CAM software for offline programming Excellent understanding of precision engineering and machining processes Ability to read and interpret engineering drawings A proactive approach with strong problem-solving skills What's on Offer Circa 45,000 per annum (DOE) Permanent day shift Overtime opportunities Long-term career progression Modern manufacturing environment with advanced CNC technology Immediate interviews available If you're an experienced Production Engineer with CAD/CAM programming experience and knowledge of STAR Sliding Head or Index Mill Turn machines, we'd love to hear from you. Apply today or contact Trident Recruitment for a confidential discussion.
Salary: Up to 75,000 Location: Home-based with occasional travel to London Are you a commercially minded finance leader who thrives in periods of change and transformation? We are recruiting for an experienced Head of Finance to join a values-led organisation at a pivotal point in its journey. This is a rare opportunity to join an organisation embarking on a significant period of organisational restructuring and transformation. As a key member of the Senior Leadership Team, you will play an integral role in shaping the future of the finance function and supporting the wider business through change, ensuring financial stability, strong governance and operational excellence throughout the transition. The Role Reporting to the Director of Finance & Transformation, you'll lead the finance function, overseeing a team of nine while partnering with senior leaders to deliver strategic and operational objectives. Alongside leading the day-to-day finance operation, you will be instrumental in supporting the organisation through its restructuring programme, helping to develop scalable financial processes, improve reporting, enhance controls and provide the commercial insight needed to drive informed decision-making. Key responsibilities include: Leading and developing a high-performing finance team. Producing monthly management accounts and statutory financial reporting. Driving budgeting, forecasting, financial modelling and long-term business planning. Leading finance transformation through process improvement, systems enhancement and automation. Supporting the organisation through a significant restructuring programme, ensuring robust financial planning and effective change management. Managing treasury, cash flow forecasting, banking relationships and regulatory compliance. Providing commercial insight and strategic financial support to the Executive Team and Board. Supporting wider strategic initiatives, including organisational transformation, business planning and potential mergers and acquisitions. About You We're looking for a qualified ACA, ACCA or CIMA accountant with proven experience leading finance teams within a complex organisation. You'll bring: Strong technical accounting and financial reporting expertise. Experience leading budgeting, forecasting and financial modelling. A track record of delivering finance transformation and continuous improvement. Experience supporting organisations through periods of change, restructuring or business transformation. Excellent leadership, stakeholder management and business partnering skills. The confidence to influence senior leaders and present financial information at Board level. Experience within the charity or not-for-profit sector and knowledge of Charities SORP would be advantageous but is not essential. What's on Offer Salary up to 75,000 Home-based with occasional travel to sites and meetings 25 days annual leave plus bank holidays, increasing to 30 days plus bank holidays after successful completion of probation And more If you're looking for an opportunity where you can make a genuine strategic impact while helping shape the future of an organisation through an exciting period of change, we'd love to hear from you. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 26, 2026
Full time
Salary: Up to 75,000 Location: Home-based with occasional travel to London Are you a commercially minded finance leader who thrives in periods of change and transformation? We are recruiting for an experienced Head of Finance to join a values-led organisation at a pivotal point in its journey. This is a rare opportunity to join an organisation embarking on a significant period of organisational restructuring and transformation. As a key member of the Senior Leadership Team, you will play an integral role in shaping the future of the finance function and supporting the wider business through change, ensuring financial stability, strong governance and operational excellence throughout the transition. The Role Reporting to the Director of Finance & Transformation, you'll lead the finance function, overseeing a team of nine while partnering with senior leaders to deliver strategic and operational objectives. Alongside leading the day-to-day finance operation, you will be instrumental in supporting the organisation through its restructuring programme, helping to develop scalable financial processes, improve reporting, enhance controls and provide the commercial insight needed to drive informed decision-making. Key responsibilities include: Leading and developing a high-performing finance team. Producing monthly management accounts and statutory financial reporting. Driving budgeting, forecasting, financial modelling and long-term business planning. Leading finance transformation through process improvement, systems enhancement and automation. Supporting the organisation through a significant restructuring programme, ensuring robust financial planning and effective change management. Managing treasury, cash flow forecasting, banking relationships and regulatory compliance. Providing commercial insight and strategic financial support to the Executive Team and Board. Supporting wider strategic initiatives, including organisational transformation, business planning and potential mergers and acquisitions. About You We're looking for a qualified ACA, ACCA or CIMA accountant with proven experience leading finance teams within a complex organisation. You'll bring: Strong technical accounting and financial reporting expertise. Experience leading budgeting, forecasting and financial modelling. A track record of delivering finance transformation and continuous improvement. Experience supporting organisations through periods of change, restructuring or business transformation. Excellent leadership, stakeholder management and business partnering skills. The confidence to influence senior leaders and present financial information at Board level. Experience within the charity or not-for-profit sector and knowledge of Charities SORP would be advantageous but is not essential. What's on Offer Salary up to 75,000 Home-based with occasional travel to sites and meetings 25 days annual leave plus bank holidays, increasing to 30 days plus bank holidays after successful completion of probation And more If you're looking for an opportunity where you can make a genuine strategic impact while helping shape the future of an organisation through an exciting period of change, we'd love to hear from you. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Liberty Recruitment Group are delighted to be partnering exclusively with a global organisation in the search for an experienced Senior Payroll Officer to join their team on a permanent, part-time basis. Our client is looking for a detail-oriented payroll professional to take ownership of the end-to-end payroll function, ensuring employees receive an accurate, compliant and efficient payroll service throughout the employee lifecycle. Based in Fareham, paying £40,000 FTE (£24,500 actual), this role offers part-time hours (22.5 hours per week) with hybrid working available. You ll sit within a fantastic HR & payroll team and report into an incredibly personable Head of People who is an integral part of the business. What you'll do as the Senior Payroll Officer: Manage the end-to-end payroll process, ensuring payroll is delivered accurately and on time. Ensure compliance with HMRC legislation, including PAYE, National Insurance, statutory payments and pension regulations. Maintain payroll systems, ensuring data accuracy, integrity and continuous improvement. Lead payroll projects, including payroll system implementations, acquisitions, mergers and organisational changes. Administer company pension schemes and employee benefits. Respond promptly to payroll queries from employees and internal stakeholders. Produce monthly and year-end payroll reports. Support internal and external financial audits relating to payroll. Monitor changes in payroll, tax and pension legislation, ensuring ongoing compliance. The ideal candidate will have: CIPP qualification or equivalent experience. Proven experience managing end-to-end payroll within a medium or large organisation. Strong knowledge of UK payroll legislation, HMRC requirements and statutory payments. Strong attention to detail with the ability to work accurately under pressure. Excellent communication and stakeholder management skills. The ability to prioritise workloads and consistently meet strict deadlines. Company Benefits: 25 days holiday + bank holidays Hybrid working 1 day a week in the office Company bonus scheme Enhanced pension scheme Private medical insurance Life assurance Free parking Plus, more! If you are looking for your next opportunity and have the skills and expertise to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Jul 26, 2026
Full time
Liberty Recruitment Group are delighted to be partnering exclusively with a global organisation in the search for an experienced Senior Payroll Officer to join their team on a permanent, part-time basis. Our client is looking for a detail-oriented payroll professional to take ownership of the end-to-end payroll function, ensuring employees receive an accurate, compliant and efficient payroll service throughout the employee lifecycle. Based in Fareham, paying £40,000 FTE (£24,500 actual), this role offers part-time hours (22.5 hours per week) with hybrid working available. You ll sit within a fantastic HR & payroll team and report into an incredibly personable Head of People who is an integral part of the business. What you'll do as the Senior Payroll Officer: Manage the end-to-end payroll process, ensuring payroll is delivered accurately and on time. Ensure compliance with HMRC legislation, including PAYE, National Insurance, statutory payments and pension regulations. Maintain payroll systems, ensuring data accuracy, integrity and continuous improvement. Lead payroll projects, including payroll system implementations, acquisitions, mergers and organisational changes. Administer company pension schemes and employee benefits. Respond promptly to payroll queries from employees and internal stakeholders. Produce monthly and year-end payroll reports. Support internal and external financial audits relating to payroll. Monitor changes in payroll, tax and pension legislation, ensuring ongoing compliance. The ideal candidate will have: CIPP qualification or equivalent experience. Proven experience managing end-to-end payroll within a medium or large organisation. Strong knowledge of UK payroll legislation, HMRC requirements and statutory payments. Strong attention to detail with the ability to work accurately under pressure. Excellent communication and stakeholder management skills. The ability to prioritise workloads and consistently meet strict deadlines. Company Benefits: 25 days holiday + bank holidays Hybrid working 1 day a week in the office Company bonus scheme Enhanced pension scheme Private medical insurance Life assurance Free parking Plus, more! If you are looking for your next opportunity and have the skills and expertise to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.
Job Title: Hardware Team Leader Location: Rochester - Onsite Salary: Circa £60,000 per annum Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Hardware Team Leader , you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors and other associated safety critical technology. Core duties: You will be providing managerial and technical leadership of an electronics design team Manage work packages, cost, schedule, risk and opportunities. You will be working with production teams to ensure the engineering team is supporting the production program demand You will be providing technical governance and ensuring adherence to company processes You will be leading cost and performance trade-offs as well as driving continuous improvement Report status of tasks and technical maturity to project management Work closely with the functional management to review resourcing needs Essential Skills: You will be able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle You will have proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control You will have experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF It is desirable you will have experience of the Safety Critical Systems , requirements management tools, such as DOORS or work-package management tools, such as MSP, JIRA The Hardware Team: You will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jul 26, 2026
Full time
Job Title: Hardware Team Leader Location: Rochester - Onsite Salary: Circa £60,000 per annum Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Hardware Team Leader , you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors and other associated safety critical technology. Core duties: You will be providing managerial and technical leadership of an electronics design team Manage work packages, cost, schedule, risk and opportunities. You will be working with production teams to ensure the engineering team is supporting the production program demand You will be providing technical governance and ensuring adherence to company processes You will be leading cost and performance trade-offs as well as driving continuous improvement Report status of tasks and technical maturity to project management Work closely with the functional management to review resourcing needs Essential Skills: You will be able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle You will have proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control You will have experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF It is desirable you will have experience of the Safety Critical Systems , requirements management tools, such as DOORS or work-package management tools, such as MSP, JIRA The Hardware Team: You will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Hardware Team Leader Location: Rochester - Onsite Salary: Circa £60,000 per annum Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Hardware Team Leader , you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors and other associated safety critical technology. Core duties: You will be providing managerial and technical leadership of an electronics design team Manage work packages, cost, schedule, risk and opportunities. You will be working with production teams to ensure the engineering team is supporting the production program demand You will be providing technical governance and ensuring adherence to company processes You will be leading cost and performance trade-offs as well as driving continuous improvement Report status of tasks and technical maturity to project management Work closely with the functional management to review resourcing needs Essential Skills: You will be able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle You will have proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control You will have experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF It is desirable you will have experience of the Safety Critical Systems , requirements management tools, such as DOORS or work-package management tools, such as MSP, JIRA The Hardware Team: You will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jul 26, 2026
Full time
Job Title: Hardware Team Leader Location: Rochester - Onsite Salary: Circa £60,000 per annum Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Hardware Team Leader , you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors and other associated safety critical technology. Core duties: You will be providing managerial and technical leadership of an electronics design team Manage work packages, cost, schedule, risk and opportunities. You will be working with production teams to ensure the engineering team is supporting the production program demand You will be providing technical governance and ensuring adherence to company processes You will be leading cost and performance trade-offs as well as driving continuous improvement Report status of tasks and technical maturity to project management Work closely with the functional management to review resourcing needs Essential Skills: You will be able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle You will have proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control You will have experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF It is desirable you will have experience of the Safety Critical Systems , requirements management tools, such as DOORS or work-package management tools, such as MSP, JIRA The Hardware Team: You will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Wolviston Management Services
Eaglescliffe, County Durham
Wolviston Management Services are delighted to be supporting a growing and ambitious KBB e-commerce business in the appointment of a Head of Customer Experience . This is a strategic leadership position with Board-level visibility and influence, offering the opportunity to shape and deliver a customer experience strategy that drives customer loyalty, operational excellence and commercial performance. The successful candidate will take ownership of the end-to-end customer journey, transforming customer service into a market-leading customer experience function. The Role Reporting directly to the Board of Directors / CEO, you will lead the development and execution of the company's Customer Experience strategy, ensuring every interaction reflects the brand's values and commitment to excellence. Working collaboratively across Sales, Marketing, Operations, Logistics and Installation teams, you will use customer insight, data and continuous improvement initiatives to create a best-in-class customer journey across all touchpoints. This role requires an experienced customer experience leader with a proven track record of driving measurable improvements in customer satisfaction, customer retention and operational performance within a fast-paced e-commerce environment. Key Responsibilities Develop and implement a company-wide Customer Experience strategy aligned to business objectives. Lead the ongoing evolution of customer service into a proactive, customer-centric experience function. Present customer performance insights, trends and strategic recommendations directly to the Board. Champion a customer-first culture across all areas of the business. Map, analyse and continuously improve the end-to-end customer journey. Own and enhance Voice of Customer programmes, including NPS, CSAT and Customer Effort Score initiatives. Develop and manage customer experience KPIs, SLAs and executive reporting dashboards. Drive continuous improvement initiatives that improve customer satisfaction, loyalty and advocacy. Collaborate with cross-functional teams to ensure a seamless customer experience across all channels. Lead, coach and develop Customer Experience and Customer Service managers, building a high-performing team culture. About You To be successful in this role, you will bring: Several years' experience operating at Head of Customer Experience level or within a comparable senior leadership role. Strong experience within the KBB (Kitchen, Bedroom & Bathroom) sector. Proven background in a fast-paced e-commerce and omnichannel retail environment. Demonstrable success in developing and implementing customer experience strategies that deliver measurable results. Experience presenting to and influencing Board-level stakeholders. Strong commercial awareness and a data-driven approach to decision making. Expertise in customer journey mapping, customer insight and continuous improvement methodologies. Experience leading and developing customer experience and service teams. Excellent stakeholder management and change leadership capabilities. Technical Skills & Expertise Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. Customer journey mapping and service design. CRM systems and customer analytics platforms. KPI development, reporting and dashboard creation. Customer service and customer experience leadership. Change management and continuous improvement frameworks. Why Apply? This is a rare opportunity to join the senior leadership team of a growing KBB business and make a meaningful impact on the future direction of the customer experience function. You will have genuine influence at Board level, the opportunity to shape company-wide strategy, and the autonomy to deliver lasting improvements across the customer journey. If you're a strategic customer experience leader with a passion for delivering exceptional service and driving business performance, we'd love to hear from you.
Jul 26, 2026
Full time
Wolviston Management Services are delighted to be supporting a growing and ambitious KBB e-commerce business in the appointment of a Head of Customer Experience . This is a strategic leadership position with Board-level visibility and influence, offering the opportunity to shape and deliver a customer experience strategy that drives customer loyalty, operational excellence and commercial performance. The successful candidate will take ownership of the end-to-end customer journey, transforming customer service into a market-leading customer experience function. The Role Reporting directly to the Board of Directors / CEO, you will lead the development and execution of the company's Customer Experience strategy, ensuring every interaction reflects the brand's values and commitment to excellence. Working collaboratively across Sales, Marketing, Operations, Logistics and Installation teams, you will use customer insight, data and continuous improvement initiatives to create a best-in-class customer journey across all touchpoints. This role requires an experienced customer experience leader with a proven track record of driving measurable improvements in customer satisfaction, customer retention and operational performance within a fast-paced e-commerce environment. Key Responsibilities Develop and implement a company-wide Customer Experience strategy aligned to business objectives. Lead the ongoing evolution of customer service into a proactive, customer-centric experience function. Present customer performance insights, trends and strategic recommendations directly to the Board. Champion a customer-first culture across all areas of the business. Map, analyse and continuously improve the end-to-end customer journey. Own and enhance Voice of Customer programmes, including NPS, CSAT and Customer Effort Score initiatives. Develop and manage customer experience KPIs, SLAs and executive reporting dashboards. Drive continuous improvement initiatives that improve customer satisfaction, loyalty and advocacy. Collaborate with cross-functional teams to ensure a seamless customer experience across all channels. Lead, coach and develop Customer Experience and Customer Service managers, building a high-performing team culture. About You To be successful in this role, you will bring: Several years' experience operating at Head of Customer Experience level or within a comparable senior leadership role. Strong experience within the KBB (Kitchen, Bedroom & Bathroom) sector. Proven background in a fast-paced e-commerce and omnichannel retail environment. Demonstrable success in developing and implementing customer experience strategies that deliver measurable results. Experience presenting to and influencing Board-level stakeholders. Strong commercial awareness and a data-driven approach to decision making. Expertise in customer journey mapping, customer insight and continuous improvement methodologies. Experience leading and developing customer experience and service teams. Excellent stakeholder management and change leadership capabilities. Technical Skills & Expertise Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. Customer journey mapping and service design. CRM systems and customer analytics platforms. KPI development, reporting and dashboard creation. Customer service and customer experience leadership. Change management and continuous improvement frameworks. Why Apply? This is a rare opportunity to join the senior leadership team of a growing KBB business and make a meaningful impact on the future direction of the customer experience function. You will have genuine influence at Board level, the opportunity to shape company-wide strategy, and the autonomy to deliver lasting improvements across the customer journey. If you're a strategic customer experience leader with a passion for delivering exceptional service and driving business performance, we'd love to hear from you.
Head of Digital Marketing & Ecommerce Salary: £60,000-£70,000 DOE Location ; Birmingham, Hybrid We're looking for an experienced Head of Digital Marketing & Ecommerce to lead our digital growth strategy, optimise the online customer experience, and drive commercial performance across multiple ecommerce brands. Working closely with the Marketing Director, you'll play a key role in shaping digital strategy while leading the day-to-day delivery of marketing and ecommerce activity. You'll oversee website performance, customer acquisition, conversion optimisation, and digital trading, ensuring every channel delivers measurable results. Key Responsibilities Develop and deliver digital marketing strategies across paid, owned and organic channels. Lead ecommerce operations, ensuring websites are optimised for performance, usability and conversion. Manage website content, merchandising, promotional campaigns and product launches. Drive continuous improvement through A/B testing, CRO initiatives and customer journey optimisation. Monitor website performance, identifying opportunities to increase traffic, engagement and online sales. Analyse digital marketing and ecommerce performance, producing regular reports and actionable insights. Manage digital marketing budgets and work closely with external agencies to maximise ROI. Oversee marketing technology, reporting tools and platform integrations to improve efficiency. Lead, coach and develop the Digital Marketing and Ecommerce teams, fostering collaboration and high performance. Work cross-functionally with commercial, product and technology teams to support business objectives and deliver successful campaigns. What You'll Bring Proven experience in a senior digital marketing and ecommerce role. Strong understanding of PPC, SEO, CRO, web analytics and ecommerce best practice. A commercial mindset with the ability to use data to drive decisions. Experience managing websites, digital campaigns and agency relationships. Excellent leadership, communication and project management skills. A proactive approach with the ability to balance strategic thinking and hands-on delivery. What's on Offer £60,000-£70,000 DOE Hybrid working options (3 days a week in the office) Generous holiday allowance Employee discounts Ongoing learning and career development opportunities A collaborative, supportive culture where innovation is encouraged and success is celebrated If you're a data-driven digital leader who thrives on improving online performance and delivering commercial growth, we'd love to hear from you.
Jul 26, 2026
Full time
Head of Digital Marketing & Ecommerce Salary: £60,000-£70,000 DOE Location ; Birmingham, Hybrid We're looking for an experienced Head of Digital Marketing & Ecommerce to lead our digital growth strategy, optimise the online customer experience, and drive commercial performance across multiple ecommerce brands. Working closely with the Marketing Director, you'll play a key role in shaping digital strategy while leading the day-to-day delivery of marketing and ecommerce activity. You'll oversee website performance, customer acquisition, conversion optimisation, and digital trading, ensuring every channel delivers measurable results. Key Responsibilities Develop and deliver digital marketing strategies across paid, owned and organic channels. Lead ecommerce operations, ensuring websites are optimised for performance, usability and conversion. Manage website content, merchandising, promotional campaigns and product launches. Drive continuous improvement through A/B testing, CRO initiatives and customer journey optimisation. Monitor website performance, identifying opportunities to increase traffic, engagement and online sales. Analyse digital marketing and ecommerce performance, producing regular reports and actionable insights. Manage digital marketing budgets and work closely with external agencies to maximise ROI. Oversee marketing technology, reporting tools and platform integrations to improve efficiency. Lead, coach and develop the Digital Marketing and Ecommerce teams, fostering collaboration and high performance. Work cross-functionally with commercial, product and technology teams to support business objectives and deliver successful campaigns. What You'll Bring Proven experience in a senior digital marketing and ecommerce role. Strong understanding of PPC, SEO, CRO, web analytics and ecommerce best practice. A commercial mindset with the ability to use data to drive decisions. Experience managing websites, digital campaigns and agency relationships. Excellent leadership, communication and project management skills. A proactive approach with the ability to balance strategic thinking and hands-on delivery. What's on Offer £60,000-£70,000 DOE Hybrid working options (3 days a week in the office) Generous holiday allowance Employee discounts Ongoing learning and career development opportunities A collaborative, supportive culture where innovation is encouraged and success is celebrated If you're a data-driven digital leader who thrives on improving online performance and delivering commercial growth, we'd love to hear from you.
Job Title: Hardware Team Leader Location: Rochester - Onsite Salary: Circa £60,000 per annum Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Hardware Team Leader , you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors and other associated safety critical technology. Core duties: You will be providing managerial and technical leadership of an electronics design team Manage work packages, cost, schedule, risk and opportunities. You will be working with production teams to ensure the engineering team is supporting the production program demand You will be providing technical governance and ensuring adherence to company processes You will be leading cost and performance trade-offs as well as driving continuous improvement Report status of tasks and technical maturity to project management Work closely with the functional management to review resourcing needs Essential Skills: You will be able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle You will have proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control You will have experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF It is desirable you will have experience of the Safety Critical Systems , requirements management tools, such as DOORS or work-package management tools, such as MSP, JIRA The Hardware Team: You will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jul 26, 2026
Full time
Job Title: Hardware Team Leader Location: Rochester - Onsite Salary: Circa £60,000 per annum Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Hardware Team Leader , you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors and other associated safety critical technology. Core duties: You will be providing managerial and technical leadership of an electronics design team Manage work packages, cost, schedule, risk and opportunities. You will be working with production teams to ensure the engineering team is supporting the production program demand You will be providing technical governance and ensuring adherence to company processes You will be leading cost and performance trade-offs as well as driving continuous improvement Report status of tasks and technical maturity to project management Work closely with the functional management to review resourcing needs Essential Skills: You will be able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle You will have proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control You will have experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF It is desirable you will have experience of the Safety Critical Systems , requirements management tools, such as DOORS or work-package management tools, such as MSP, JIRA The Hardware Team: You will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Senior OHL Engineer Location: Bury St Edmunds Directorate: Capital Programme Salary: 84,160 plus 3% bonus Working pattern: Permanent, blended working after probation - 3 days in the office and 2 days remote Closing date: 09/08/2026 Are you an experienced Overhead Line Engineer ready to take the lead on complex, high-impact electricity network projects? UK Power Networks is looking for a Senior OHL Engineer to join the Capital Programme team and help deliver safe, compliant and innovative overhead line designs from 11kV to 132kV. Reporting to the Design Lead, you will produce complete OHL design packages, calculations, reports and drawings for new build and refurbishment schemes. Working closely with Project Managers, electrical and civil designers, customers and delivery partners, you will ensure designs are delivered to time, quality, budget and safety requirements while meeting UK Power Networks standards and relevant industry regulations. You will play a key role in FEED stage projects, technical reporting, design assurance and risk management, taking ownership of detailed OHL design using tools such as PLS-CADD, PLS Tower and PLS-Pole in line with BS-EN 50341 and other applicable standards. This is an opportunity to bring your civil or structural engineering expertise into a senior role where your decisions directly support the resilience and development of the electricity network. You will lead by example, guide project teams, review and sign off designs, and contribute to the continuous improvement of technical processes and engineering delivery. Competitive salary of 84,160 plus a 3% bonus. Blended working after probation, with 3 days in the office and 2 days remote. 25 days' annual leave plus bank holidays. Pension contributions matched at 8% or 10%, depending on your contribution level. Additional benefits including reservist leave, season ticket loan, tenancy loan deposit scheme, Cycle to Work, Home & Tech, Green Car Leasing, occupational health support, employee discounts, discounted gym membership and an Employee Assistance Programme. You will be degree qualified in Civil or Structural Engineering and bring proven experience in OHL design and engineering. You will be a Chartered Engineer or working towards Chartership, with the confidence to produce, review and approve OHL designs, construction drawings, technical reports and specifications. You should have practical experience using PLS-CADD and PLS Tower, a strong understanding of CDM Regulations, and knowledge of British, European, ENA and utility industry standards. Experience with AutoCAD, MicroStation, Microsoft Office, project management tools and broader environmental, financial or regulatory considerations would be advantageous. If you are ready to take the next step in your OHL engineering career and want to help deliver essential infrastructure for the communities UK Power Networks serves, we would like to hear from you. For more information and to view the full job description please click apply! If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Jul 26, 2026
Full time
Senior OHL Engineer Location: Bury St Edmunds Directorate: Capital Programme Salary: 84,160 plus 3% bonus Working pattern: Permanent, blended working after probation - 3 days in the office and 2 days remote Closing date: 09/08/2026 Are you an experienced Overhead Line Engineer ready to take the lead on complex, high-impact electricity network projects? UK Power Networks is looking for a Senior OHL Engineer to join the Capital Programme team and help deliver safe, compliant and innovative overhead line designs from 11kV to 132kV. Reporting to the Design Lead, you will produce complete OHL design packages, calculations, reports and drawings for new build and refurbishment schemes. Working closely with Project Managers, electrical and civil designers, customers and delivery partners, you will ensure designs are delivered to time, quality, budget and safety requirements while meeting UK Power Networks standards and relevant industry regulations. You will play a key role in FEED stage projects, technical reporting, design assurance and risk management, taking ownership of detailed OHL design using tools such as PLS-CADD, PLS Tower and PLS-Pole in line with BS-EN 50341 and other applicable standards. This is an opportunity to bring your civil or structural engineering expertise into a senior role where your decisions directly support the resilience and development of the electricity network. You will lead by example, guide project teams, review and sign off designs, and contribute to the continuous improvement of technical processes and engineering delivery. Competitive salary of 84,160 plus a 3% bonus. Blended working after probation, with 3 days in the office and 2 days remote. 25 days' annual leave plus bank holidays. Pension contributions matched at 8% or 10%, depending on your contribution level. Additional benefits including reservist leave, season ticket loan, tenancy loan deposit scheme, Cycle to Work, Home & Tech, Green Car Leasing, occupational health support, employee discounts, discounted gym membership and an Employee Assistance Programme. You will be degree qualified in Civil or Structural Engineering and bring proven experience in OHL design and engineering. You will be a Chartered Engineer or working towards Chartership, with the confidence to produce, review and approve OHL designs, construction drawings, technical reports and specifications. You should have practical experience using PLS-CADD and PLS Tower, a strong understanding of CDM Regulations, and knowledge of British, European, ENA and utility industry standards. Experience with AutoCAD, MicroStation, Microsoft Office, project management tools and broader environmental, financial or regulatory considerations would be advantageous. If you are ready to take the next step in your OHL engineering career and want to help deliver essential infrastructure for the communities UK Power Networks serves, we would like to hear from you. For more information and to view the full job description please click apply! If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Marc Daniels are recruiting a P2P Manager to join a well-known company based in Maidenhead. This is a great opportunity to join a well-established company and implement continuous improvement to their P2P process. This company offers an excellent benefits package and hybrid working options. Main Responsibilities: Lead and manage the team responsible for the day-to-day operations of the P2P processes. Oversee the P2P process performance. Develop, maintain and monitor a set of Key Performance Indicators to measure the effectiveness of the P2P processes and identify areas for improvement. Develop and implement key reports to support the business Own the P2P end to end process. Ensure optimal use and adoption of technologies and automation. Maintain knowledge of external developments in the P2P process area to ensure up to date understanding of industry best practice and regulation changes. Serve as the champion for P2P by partnering with regional leadership in Business, Finance, IS and other stakeholders to promote P2P objectives and to resolve issues and non-compliance. Contribute towards the constant improvement in the quality and accuracy of the finance systems and the finance master data to ensure uninterrupted business continuity. Develop training materials that can be utilized effectively, utilizing both self serve and delivered methodologies. Co-ordinate preparation of required materials to meet SOX and Internal Audit requirements. Work closely with Finance, IS, BPO and other business stakeholders to ensure functional requirements are understood and meet business needs. Lead in the development of systems best practices across functional and geographical areas, ensuring successful end user adoption of new technologies and processes. Work closely with IT, Projects, Business Stakeholders and other Process Owners to manage the demand for changes and ensure that the impact of change requests are fully understood. Act as key stakeholder to assess the impact of business change on the P2P processes. Provide guidance and insight to business and project teams to ensure change impact is understood and change is smoothly implemented. Requirements: Experience demonstrating ownership of the P2P process within a large business. Strong leadership and management skills coupled with full commitment to results achievement & accountability. Leadership responsibility managing teams and influencing senior-level management and key stakeholders.
Jul 26, 2026
Full time
Marc Daniels are recruiting a P2P Manager to join a well-known company based in Maidenhead. This is a great opportunity to join a well-established company and implement continuous improvement to their P2P process. This company offers an excellent benefits package and hybrid working options. Main Responsibilities: Lead and manage the team responsible for the day-to-day operations of the P2P processes. Oversee the P2P process performance. Develop, maintain and monitor a set of Key Performance Indicators to measure the effectiveness of the P2P processes and identify areas for improvement. Develop and implement key reports to support the business Own the P2P end to end process. Ensure optimal use and adoption of technologies and automation. Maintain knowledge of external developments in the P2P process area to ensure up to date understanding of industry best practice and regulation changes. Serve as the champion for P2P by partnering with regional leadership in Business, Finance, IS and other stakeholders to promote P2P objectives and to resolve issues and non-compliance. Contribute towards the constant improvement in the quality and accuracy of the finance systems and the finance master data to ensure uninterrupted business continuity. Develop training materials that can be utilized effectively, utilizing both self serve and delivered methodologies. Co-ordinate preparation of required materials to meet SOX and Internal Audit requirements. Work closely with Finance, IS, BPO and other business stakeholders to ensure functional requirements are understood and meet business needs. Lead in the development of systems best practices across functional and geographical areas, ensuring successful end user adoption of new technologies and processes. Work closely with IT, Projects, Business Stakeholders and other Process Owners to manage the demand for changes and ensure that the impact of change requests are fully understood. Act as key stakeholder to assess the impact of business change on the P2P processes. Provide guidance and insight to business and project teams to ensure change impact is understood and change is smoothly implemented. Requirements: Experience demonstrating ownership of the P2P process within a large business. Strong leadership and management skills coupled with full commitment to results achievement & accountability. Leadership responsibility managing teams and influencing senior-level management and key stakeholders.
Job Title: Hardware Team Leader Location: Rochester - Onsite Salary: Circa £60,000 per annum Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Hardware Team Leader , you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors and other associated safety critical technology. Core duties: You will be providing managerial and technical leadership of an electronics design team Manage work packages, cost, schedule, risk and opportunities. You will be working with production teams to ensure the engineering team is supporting the production program demand You will be providing technical governance and ensuring adherence to company processes You will be leading cost and performance trade-offs as well as driving continuous improvement Report status of tasks and technical maturity to project management Work closely with the functional management to review resourcing needs Essential Skills: You will be able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle You will have proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control You will have experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF It is desirable you will have experience of the Safety Critical Systems , requirements management tools, such as DOORS or work-package management tools, such as MSP, JIRA The Hardware Team: You will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jul 26, 2026
Full time
Job Title: Hardware Team Leader Location: Rochester - Onsite Salary: Circa £60,000 per annum Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Hardware Team Leader , you will lead a team of highly skilled and experienced hardware engineers responsible for the support to our production programs within products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls , Active Inceptors and other associated safety critical technology. Core duties: You will be providing managerial and technical leadership of an electronics design team Manage work packages, cost, schedule, risk and opportunities. You will be working with production teams to ensure the engineering team is supporting the production program demand You will be providing technical governance and ensuring adherence to company processes You will be leading cost and performance trade-offs as well as driving continuous improvement Report status of tasks and technical maturity to project management Work closely with the functional management to review resourcing needs Essential Skills: You will be able to demonstrate high performance and achievement in leadership and management of engineering teams through a full product development lifecycle You will have proven experience / knowledge of cost and planning management tools/ optimising solutions and minimising impacts from dependencies/ product design and work package control You will have experience of design and identifying improvements to working practices and team skill development. Alongside root cause and target areas of improvement , focusing on failure reduction and MDBF It is desirable you will have experience of the Safety Critical Systems , requirements management tools, such as DOORS or work-package management tools, such as MSP, JIRA The Hardware Team: You will be working as part of a multidisciplinary team to formulate and optimise innovative hardware engineering solutions, for products such as Helmet Mounted & Head-Up Displays, Mission Computers, Flight Controls, Active Inceptors, and other associated safety-critical technology. This role will provide you with the opportunity to work with innovating cutting-edge projects as a member of a very experienced diverse team, with the view to progressing your career in this industry. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st July 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
hackajob is collaborating with to connect them with exceptional professionals for this role. At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Senior Business Analyst , you'll have a major impact on helping us achieve our goal. You'll be part of the team that defines and owns the requirements for our e-commerce platform, back-office systems, and mobile apps, enabling and Jet2holidays to stay ahead in the market. As our Senior Business Analyst , you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Access to a generous discretionary profit share scheme Colleague discounts on flights and Jet2holidays packages What you'll be doing: Own and refine requirements by capturing them as clear, testable user stories and defining acceptance criteria aligned with industry best practices. Collaborate closely with delivery teams and business stakeholders to ensure shared understanding of scope and outcomes, using agile ceremonies such as '3-amigos' and 'Refinement' sessions. Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions. Build and maintain subject matter expertise by developing a deep understanding of our products, systems, and business processes, enabling you to provide informed guidance and support to teams. Understand and document any areas of risk, dependencies, or compliance impacts. Work hand in hand with across different internal departments to understand the needs of the business and document how our systems are used. Coach, mentor, and line manage Business Analysts, supporting their professional growth and day-to-day development. Take an active role in shaping the BA community, contributing to best practices, knowledge sharing, and continuous improvement initiatives. Support Lead BAs with complex analysis, providing expertise and insight to tackle challenging business problems and system interactions. What you'll have: You'll have extensive experience working as a business analyst, ideally in an agile or scaled environment. You'll have experience working alongside a development team. You'll have familiarity with an array of backlog management tools. You'll be personable, proactive and inquisitive with an analytical mind, strong communication skills, and great stakeholder management skills. You'll have experience in working in a fast-paced environment, managing competing workloads, and prioritising appropriately. You'll have experience in coaching, mentoring and developing more junior colleagues. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holiday s, your potential has no limits. Apply today and let your career take flight!
Jul 26, 2026
Full time
hackajob is collaborating with to connect them with exceptional professionals for this role. At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Senior Business Analyst , you'll have a major impact on helping us achieve our goal. You'll be part of the team that defines and owns the requirements for our e-commerce platform, back-office systems, and mobile apps, enabling and Jet2holidays to stay ahead in the market. As our Senior Business Analyst , you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Access to a generous discretionary profit share scheme Colleague discounts on flights and Jet2holidays packages What you'll be doing: Own and refine requirements by capturing them as clear, testable user stories and defining acceptance criteria aligned with industry best practices. Collaborate closely with delivery teams and business stakeholders to ensure shared understanding of scope and outcomes, using agile ceremonies such as '3-amigos' and 'Refinement' sessions. Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions. Build and maintain subject matter expertise by developing a deep understanding of our products, systems, and business processes, enabling you to provide informed guidance and support to teams. Understand and document any areas of risk, dependencies, or compliance impacts. Work hand in hand with across different internal departments to understand the needs of the business and document how our systems are used. Coach, mentor, and line manage Business Analysts, supporting their professional growth and day-to-day development. Take an active role in shaping the BA community, contributing to best practices, knowledge sharing, and continuous improvement initiatives. Support Lead BAs with complex analysis, providing expertise and insight to tackle challenging business problems and system interactions. What you'll have: You'll have extensive experience working as a business analyst, ideally in an agile or scaled environment. You'll have experience working alongside a development team. You'll have familiarity with an array of backlog management tools. You'll be personable, proactive and inquisitive with an analytical mind, strong communication skills, and great stakeholder management skills. You'll have experience in working in a fast-paced environment, managing competing workloads, and prioritising appropriately. You'll have experience in coaching, mentoring and developing more junior colleagues. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holiday s, your potential has no limits. Apply today and let your career take flight!
There comes a point in a senior technical career where the challenge is no longer about running trials; it's about shaping how trials are done, why they matter, and how they genuinely influence commercial decisions at scale. This role exists for that reason. A government funded public private entity is looking for an experienced and commercially focused Head of Trials & Validation to take ownership of its UK-wide trials, validation and data operations. The purpose is simple but critical: generate trusted, real world evidence that helps new technologies move from the research and development phase to commercial adoption. This is a key leadership role at the helm of the Test, Trial & Demonstration management team. This is not a role focused on academic proof or small-scale experimentation. The emphasis is on commercially representative trials, delivered in real operating environments, producing data that farmers, investors, regulators and supply chains can trust. Key Aims: • Set national standards for how trials and validation are designed and delivered • Influence how emerging technologies are proven, de risked and scaled • Lead and develop teams whose work directly affects commercial outcomes • Operate at the interface between innovation, agriculture and industry The role will suit someone with a strong background in agricultural trials, applied R&D or validation environments. You will have broad knowledge across all sectors of agriculture, excellent team leadership abilities and be confident in public facing communications. Those passionate about the future of agri-tech will have the chance to ensure the next generation of Ag-Tech products will shape the future of food production are encouraged to apply. Role Responsibilities: • Be the lead on all trials, validation and data delivery activity • Develop and strengthen UK-wide testbed capability, operational frameworks and data systems • Ensure trials deliver robust, commercially representative performance data • Set standards for data quality, evidence generation and reporting • Manage two direct reports responsible for different sectors • Build, mentor and lead a high performing, geographically distributed team • Generate trusted data and evidence to support agri-tech adoption and business growth • Manage budgets, forecasting, resources and departmental capability • Lead and develop multidisciplinary teams across multiple locations • Work collaboratively with internal teams to achieve business KPIs and programme outcomes • Build strong relationships with farmers, growers, innovators and supply chain partners • Represent the organisation with external stakeholders, boards and industry groups • Support continuous improvement across the wider test, trial and demonstration function About you: This role will suit someone who understands that credibility in trials comes from discipline, relevance and consistency, not volume alone. • 5+ years' leadership experience in trials, validation or applied R&D environments • Strong understanding of agricultural trials and evidence generation • Track record of building experienced and multidisciplinary teams • Commercial awareness with the ability to align trials activity to market and customer needs • Advanced stakeholder management skills and commercial awareness • Experience embedding operational processes, standards and frameworks • Strong knowledge of agricultural, animal health, crop health and environmental regulatory frameworks • Excellent communication and organisational ability • Able to prioritise workloads and make effective decisions at pace • The confidence to challenge, influence and lead at senior level • Full UK driving licence, willingness to travel and stay away regularly Project management experience and a degree in agriculture or a related discipline are advantageous, but not essential if matched by equivalent commercial experience in the agri-tech sector. The opportunity This is an opportunity to be at the heart of a leading public organisation at the forefront of UK agricultural innovation. You will play a central role in shaping how emerging agri-tech is tested, validated and commercialised across the sector, helping innovative businesses generate the evidence needed to scale successfully. To apply: For more information and an informal confidential discussion please call Rupert Kettle on: Office or e-mail your CV and covering letter to De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission.
Jul 26, 2026
Full time
There comes a point in a senior technical career where the challenge is no longer about running trials; it's about shaping how trials are done, why they matter, and how they genuinely influence commercial decisions at scale. This role exists for that reason. A government funded public private entity is looking for an experienced and commercially focused Head of Trials & Validation to take ownership of its UK-wide trials, validation and data operations. The purpose is simple but critical: generate trusted, real world evidence that helps new technologies move from the research and development phase to commercial adoption. This is a key leadership role at the helm of the Test, Trial & Demonstration management team. This is not a role focused on academic proof or small-scale experimentation. The emphasis is on commercially representative trials, delivered in real operating environments, producing data that farmers, investors, regulators and supply chains can trust. Key Aims: • Set national standards for how trials and validation are designed and delivered • Influence how emerging technologies are proven, de risked and scaled • Lead and develop teams whose work directly affects commercial outcomes • Operate at the interface between innovation, agriculture and industry The role will suit someone with a strong background in agricultural trials, applied R&D or validation environments. You will have broad knowledge across all sectors of agriculture, excellent team leadership abilities and be confident in public facing communications. Those passionate about the future of agri-tech will have the chance to ensure the next generation of Ag-Tech products will shape the future of food production are encouraged to apply. Role Responsibilities: • Be the lead on all trials, validation and data delivery activity • Develop and strengthen UK-wide testbed capability, operational frameworks and data systems • Ensure trials deliver robust, commercially representative performance data • Set standards for data quality, evidence generation and reporting • Manage two direct reports responsible for different sectors • Build, mentor and lead a high performing, geographically distributed team • Generate trusted data and evidence to support agri-tech adoption and business growth • Manage budgets, forecasting, resources and departmental capability • Lead and develop multidisciplinary teams across multiple locations • Work collaboratively with internal teams to achieve business KPIs and programme outcomes • Build strong relationships with farmers, growers, innovators and supply chain partners • Represent the organisation with external stakeholders, boards and industry groups • Support continuous improvement across the wider test, trial and demonstration function About you: This role will suit someone who understands that credibility in trials comes from discipline, relevance and consistency, not volume alone. • 5+ years' leadership experience in trials, validation or applied R&D environments • Strong understanding of agricultural trials and evidence generation • Track record of building experienced and multidisciplinary teams • Commercial awareness with the ability to align trials activity to market and customer needs • Advanced stakeholder management skills and commercial awareness • Experience embedding operational processes, standards and frameworks • Strong knowledge of agricultural, animal health, crop health and environmental regulatory frameworks • Excellent communication and organisational ability • Able to prioritise workloads and make effective decisions at pace • The confidence to challenge, influence and lead at senior level • Full UK driving licence, willingness to travel and stay away regularly Project management experience and a degree in agriculture or a related discipline are advantageous, but not essential if matched by equivalent commercial experience in the agri-tech sector. The opportunity This is an opportunity to be at the heart of a leading public organisation at the forefront of UK agricultural innovation. You will play a central role in shaping how emerging agri-tech is tested, validated and commercialised across the sector, helping innovative businesses generate the evidence needed to scale successfully. To apply: For more information and an informal confidential discussion please call Rupert Kettle on: Office or e-mail your CV and covering letter to De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission.
IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Reports to: Head of Service Desk Hours: 40hrs per week, which will include a rota & night shifts. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. The ideal candidate should be driven, collaborative, and supportive to both internal staff, and the clients the business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards. Monitor usage & availability via the internal monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration for various devices via policy, and daily checks. Ensure daily compliance with application stack and security baselines. Manage the zero-touch Autopilot deployment process, identifying efficiency gains Monitor usage & availability via the internal monitoring platform. Report on endpoint coverage and compliance. Automation Champion the development of automation across the client estate. Script, using PowerShell, to reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Backup Management Working with SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client. Monthly testing, Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover. Act as one of the primary points of contact for incident response, and Major Incident Management (MiM). Participate in monthly continuous improvement meetings and collaborate with stakeholders to define recovery objectives, including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Ensure compliance and documentation remain constant, based on industry standards and organisation expectations Proactive & Continuous Upgrade Management Rigorous and regular monitoring of the client estate, including all IaaS, SaaS, and connectivity, identifying where efficiencies and solutions could be upgraded. Monthly client meetings to demonstrate your technical expertise, and be supportive in answering questions, and discussing options. Technical Project involvement for continued client development. Service Desk Ticketing & Service Requests Ticket handling and identification Ticket Categorisation and prioritisation Investigation & diagnosis Escalate/Reassign tickets with internal and external stakeholders Develop KB solutions Ticket resolutions Complaint Handling Qualifications and Skills Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills.
Jul 26, 2026
Full time
IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Reports to: Head of Service Desk Hours: 40hrs per week, which will include a rota & night shifts. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. The ideal candidate should be driven, collaborative, and supportive to both internal staff, and the clients the business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards. Monitor usage & availability via the internal monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration for various devices via policy, and daily checks. Ensure daily compliance with application stack and security baselines. Manage the zero-touch Autopilot deployment process, identifying efficiency gains Monitor usage & availability via the internal monitoring platform. Report on endpoint coverage and compliance. Automation Champion the development of automation across the client estate. Script, using PowerShell, to reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Backup Management Working with SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client. Monthly testing, Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover. Act as one of the primary points of contact for incident response, and Major Incident Management (MiM). Participate in monthly continuous improvement meetings and collaborate with stakeholders to define recovery objectives, including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Ensure compliance and documentation remain constant, based on industry standards and organisation expectations Proactive & Continuous Upgrade Management Rigorous and regular monitoring of the client estate, including all IaaS, SaaS, and connectivity, identifying where efficiencies and solutions could be upgraded. Monthly client meetings to demonstrate your technical expertise, and be supportive in answering questions, and discussing options. Technical Project involvement for continued client development. Service Desk Ticketing & Service Requests Ticket handling and identification Ticket Categorisation and prioritisation Investigation & diagnosis Escalate/Reassign tickets with internal and external stakeholders Develop KB solutions Ticket resolutions Complaint Handling Qualifications and Skills Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills.
