Job Title: Comms Specialist Engineer (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 32,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday About Flotek Group: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times plus a 30-minute lunch break. About The Role: We are seeking a Comms Specialist Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle. Ownership & Escalation Control: Take full ownership of incidents, aiming for First Contact Resolution (FCR), and escalate to Comms Specialists or third-party carriers with clear diagnostics where required. Technical Troubleshooting: Diagnose and resolve issues across VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC/FTTP/SoGEA), and internal network connectivity. Supplier & Carrier Coordination: Liaise with external providers (e.g. broadband carriers, hosted voice platforms) to progress faults, raise tickets, and drive timely resolution. Event & Service Monitoring: Identify and respond to service outages, call quality issues, latency, and connectivity performance concerns, minimising impact to customers. Knowledge & Continual Improvement: Document known issues, workarounds, and fixes within the Knowledge Base to support faster resolution and continual service improvement (CSI). Service Communication: Provide clear, confident updates to customers and stakeholders, managing expectations during incidents and ensuring a positive service experience. Operational Tooling: Use ticketing systems, VoIP management portals, and monitoring tools to manage workload efficiently and maintain accurate service records. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in Teams voice Experience in VoIP or communications support roles (1-2 years ideal). Good understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Strong problem-solving skills and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Comms Engineer, IT Comms Specialist, Communications Engineer, IT Engineer, VOIP Engineer, VOIP Specialist may also be considered for this role.
Jul 16, 2026
Full time
Job Title: Comms Specialist Engineer (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 32,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday About Flotek Group: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times plus a 30-minute lunch break. About The Role: We are seeking a Comms Specialist Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle. Ownership & Escalation Control: Take full ownership of incidents, aiming for First Contact Resolution (FCR), and escalate to Comms Specialists or third-party carriers with clear diagnostics where required. Technical Troubleshooting: Diagnose and resolve issues across VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC/FTTP/SoGEA), and internal network connectivity. Supplier & Carrier Coordination: Liaise with external providers (e.g. broadband carriers, hosted voice platforms) to progress faults, raise tickets, and drive timely resolution. Event & Service Monitoring: Identify and respond to service outages, call quality issues, latency, and connectivity performance concerns, minimising impact to customers. Knowledge & Continual Improvement: Document known issues, workarounds, and fixes within the Knowledge Base to support faster resolution and continual service improvement (CSI). Service Communication: Provide clear, confident updates to customers and stakeholders, managing expectations during incidents and ensuring a positive service experience. Operational Tooling: Use ticketing systems, VoIP management portals, and monitoring tools to manage workload efficiently and maintain accurate service records. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in Teams voice Experience in VoIP or communications support roles (1-2 years ideal). Good understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Strong problem-solving skills and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Comms Engineer, IT Comms Specialist, Communications Engineer, IT Engineer, VOIP Engineer, VOIP Specialist may also be considered for this role.
Commercial Electrician (18th Edition/Testing & Inspection)Mobile role covering Reading and surrounding areas£250 per day (Umbrella/Limited Company) Outside IR35Initial 3 year contract with long term extension opportunitiesExcellent opportunity for a Commercial Electrician looking for an immediate start in a role with a local patch with a rapidly expanding company who have recently secured a number of long term contracts.Do you hold a valid 18th Edition and Testing & Inspection qualification? Are you looking for an immediate start with a rapidly expanding company covering a local patch?This company specialise in the telecoms and infrastructure sector and operate on a national basis. While the contract is nationwide in scope, engineers will be allocated to regional patches to ensure work is kept local wherever possible. They have recently secured a number of major long term contracts and are now looking to expand their specialist engineering team.In this role you will be working in a mobile position covering the Birmingham and surrounding area, carrying out installation and maintenance of commercial electrical systems. You will be working across a variety of environments including commercial buildings and data centres. You must have your own vehicle and tools.This role will be working Monday to Friday on an initial 3 year contract with long term extension opportunities.The Role: Installation and maintenance of commercial electrical systems Mobile role, contract is national in scope, however engineers will be allocated to regional patches to ensure work is kept local wherever possible 3 year initial contract with long term extension opportunities working Outside IR35 Working across commercial buildings and data centresThe Person: Commercial Electrician Looking for an immediate start in a local patch Hold a valid 18th Edition and Testing & Inspection qualification Own vehicle and tools essentialReference: BBBH275967 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Fred Sibley at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jul 16, 2026
Contractor
Commercial Electrician (18th Edition/Testing & Inspection)Mobile role covering Reading and surrounding areas£250 per day (Umbrella/Limited Company) Outside IR35Initial 3 year contract with long term extension opportunitiesExcellent opportunity for a Commercial Electrician looking for an immediate start in a role with a local patch with a rapidly expanding company who have recently secured a number of long term contracts.Do you hold a valid 18th Edition and Testing & Inspection qualification? Are you looking for an immediate start with a rapidly expanding company covering a local patch?This company specialise in the telecoms and infrastructure sector and operate on a national basis. While the contract is nationwide in scope, engineers will be allocated to regional patches to ensure work is kept local wherever possible. They have recently secured a number of major long term contracts and are now looking to expand their specialist engineering team.In this role you will be working in a mobile position covering the Birmingham and surrounding area, carrying out installation and maintenance of commercial electrical systems. You will be working across a variety of environments including commercial buildings and data centres. You must have your own vehicle and tools.This role will be working Monday to Friday on an initial 3 year contract with long term extension opportunities.The Role: Installation and maintenance of commercial electrical systems Mobile role, contract is national in scope, however engineers will be allocated to regional patches to ensure work is kept local wherever possible 3 year initial contract with long term extension opportunities working Outside IR35 Working across commercial buildings and data centresThe Person: Commercial Electrician Looking for an immediate start in a local patch Hold a valid 18th Edition and Testing & Inspection qualification Own vehicle and tools essentialReference: BBBH275967 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Fred Sibley at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Infrastructure Delivery Manager (12-Month FTC). Remote with UK travel 12-Month Fixed Term Contract. Salary c 50,000 - 55,000 + Benefits Are you an experienced Infrastructure Delivery Manager who thrives on turning programme plans into successful operational delivery? We're looking for someone who can coordinate the rollout of a large-scale technology infrastructure programme across a nationwide, multi-site estate. This is a hands-on delivery role where you'll work closely with suppliers, technical teams and operational stakeholders to ensure every site is ready, installations happen first time, and disruption is kept to an absolute minimum. The Role You'll take ownership of the day-to-day delivery of a major infrastructure deployment programme, ensuring sites are prepared, suppliers are coordinated, and delivery remains on track. Working across technology, operations and third-party partners, you'll proactively remove blockers, manage dependencies and provide accurate reporting so the programme has complete visibility of progress. What You'll Be Doing:- Managing the end-to-end rollout of infrastructure installations across multiple UK locations Coordinating suppliers and internal teams to ensure sites are fully prepared before deployment Building detailed rollout schedules and sequencing delivery activities Resolving operational issues quickly to maintain programme momentum Working closely with Property, Operations and IT teams to coordinate access, communications and site readiness Monitoring supplier performance and escalating risks where required Maintaining accurate deployment data, delivery trackers and programme reporting Providing regular updates to stakeholders on progress, risks and delivery status. What We're Looking For. You'll have experience delivering complex, operational technology or infrastructure rollouts and be comfortable working across multiple workstreams in a fast-paced environment. We're particularly interested in people with experience of: Managing large-scale IT infrastructure, telecoms, networking or technical deployment programmes Delivering across multi-site environments Coordinating third-party suppliers and field engineering teams Managing delivery schedules, dependencies and operational readiness Working within regulated or customer-facing environments Building strong relationships with technical and operational stakeholders Using project or delivery management tools to track progress and reporting Experience within sectors such as social housing, healthcare providers, care home providers, local government (Housing or Care related), based organisations would be highly beneficial. As would be any experience in Property Tech, i.e Boiler Management Systems About You. You'll be someone who: Takes ownership and drives delivery Is highly organised with excellent attention to detail Can confidently manage competing priorities Communicates clearly with both technical and non-technical stakeholders Enjoys solving problems and removing delivery blockers Remains calm under pressure and keeps programmes moving forward Desirable PRINCE2 Foundation, Agile or ITIL certification Experience of infrastructure deployment, networking or field engineering environments Previous experience delivering large-scale technology refresh or rollout programmes across dispersed locations. What's On Offer 12-month fixed-term contract Remote-first working with UK travel as required Opportunity to lead a major national infrastructure rollout Work within a collaborative programme environment delivering business-critical technology change If you're an experienced Infrastructure Delivery Manager who enjoys bringing structure to complex rollouts and ensuring successful delivery across multiple sites, we'd love to hear from you. Send your CV to Laura at (url removed) Services advertised are those of an Employment Agency.
Jul 16, 2026
Full time
Infrastructure Delivery Manager (12-Month FTC). Remote with UK travel 12-Month Fixed Term Contract. Salary c 50,000 - 55,000 + Benefits Are you an experienced Infrastructure Delivery Manager who thrives on turning programme plans into successful operational delivery? We're looking for someone who can coordinate the rollout of a large-scale technology infrastructure programme across a nationwide, multi-site estate. This is a hands-on delivery role where you'll work closely with suppliers, technical teams and operational stakeholders to ensure every site is ready, installations happen first time, and disruption is kept to an absolute minimum. The Role You'll take ownership of the day-to-day delivery of a major infrastructure deployment programme, ensuring sites are prepared, suppliers are coordinated, and delivery remains on track. Working across technology, operations and third-party partners, you'll proactively remove blockers, manage dependencies and provide accurate reporting so the programme has complete visibility of progress. What You'll Be Doing:- Managing the end-to-end rollout of infrastructure installations across multiple UK locations Coordinating suppliers and internal teams to ensure sites are fully prepared before deployment Building detailed rollout schedules and sequencing delivery activities Resolving operational issues quickly to maintain programme momentum Working closely with Property, Operations and IT teams to coordinate access, communications and site readiness Monitoring supplier performance and escalating risks where required Maintaining accurate deployment data, delivery trackers and programme reporting Providing regular updates to stakeholders on progress, risks and delivery status. What We're Looking For. You'll have experience delivering complex, operational technology or infrastructure rollouts and be comfortable working across multiple workstreams in a fast-paced environment. We're particularly interested in people with experience of: Managing large-scale IT infrastructure, telecoms, networking or technical deployment programmes Delivering across multi-site environments Coordinating third-party suppliers and field engineering teams Managing delivery schedules, dependencies and operational readiness Working within regulated or customer-facing environments Building strong relationships with technical and operational stakeholders Using project or delivery management tools to track progress and reporting Experience within sectors such as social housing, healthcare providers, care home providers, local government (Housing or Care related), based organisations would be highly beneficial. As would be any experience in Property Tech, i.e Boiler Management Systems About You. You'll be someone who: Takes ownership and drives delivery Is highly organised with excellent attention to detail Can confidently manage competing priorities Communicates clearly with both technical and non-technical stakeholders Enjoys solving problems and removing delivery blockers Remains calm under pressure and keeps programmes moving forward Desirable PRINCE2 Foundation, Agile or ITIL certification Experience of infrastructure deployment, networking or field engineering environments Previous experience delivering large-scale technology refresh or rollout programmes across dispersed locations. What's On Offer 12-month fixed-term contract Remote-first working with UK travel as required Opportunity to lead a major national infrastructure rollout Work within a collaborative programme environment delivering business-critical technology change If you're an experienced Infrastructure Delivery Manager who enjoys bringing structure to complex rollouts and ensuring successful delivery across multiple sites, we'd love to hear from you. Send your CV to Laura at (url removed) Services advertised are those of an Employment Agency.
Bluebox Communications Ltd is looking for a practical, customer-focused engineer to join our small telecoms team. This role would suit someone who already has some experience in telecoms, hosted phones, VoIP, cabling, broadband, Wi-Fi, routers, switches or similar, but who is looking to develop into a more rounded telecoms engineer. You do not need to be the finished article. We are happy to train the right person, particularly around hosted phone systems, 3CX, business routers, Wi-Fi and customer support. The role is a mix of office-based support, remote customer support and on-site installation work across the North West. One day you may be helping a customer with a phone system issue, another day you may be installing IP phones, tidying a network cabinet, helping with Wi-Fi, or assisting with cabling on a customer site. What you will be doing Supporting business customers with hosted phone systems, VoIP and telecoms-related issues Installing and configuring IP phones, routers, switches and Wi-Fi access points Helping with 3CX and other hosted phone system installations Attending customer sites for installations, fault-finding and project work Assisting with Cat5e/Cat6 cabling, patching, testing and cabinet tidying Supporting broadband, connectivity and phone system installations Working with colleagues to deliver small business telecoms projects Keeping clear records of work completed and any follow-up actions Delivering a neat, professional service to customers What we are looking for Some experience in telecoms, VoIP, cabling, broadband, Wi-Fi, connectivity or a similar technical role Basic understanding of routers, switches, Wi-Fi and IP phones Comfortable speaking to customers and explaining things clearly Practical hands-on ability and a willingness to learn Reliable, organised and able to work as part of a small team Full UK driving licence preferred, as site work is mainly across the North West Useful but not essential Experience with hosted phone systems, VoIP or 3CX Experience installing or supporting IP handsets Experience with Cat5e/Cat6 cabling, patch panels and cabinet work Experience with business broadband, SIP trunks or leased lines Experience with Wi-Fi access points or PoE switches What we offer Varied work across telecoms, VoIP, cabling, Wi-Fi and connectivity Training and support from an experienced small team A mix of office, remote support and customer site work Company pension On-site parking Opportunity to develop into a more complete telecoms engineer This is a good opportunity for someone who enjoys practical technical work, likes dealing with customers and wants to build a long-term career in business telecoms.
Jul 15, 2026
Full time
Bluebox Communications Ltd is looking for a practical, customer-focused engineer to join our small telecoms team. This role would suit someone who already has some experience in telecoms, hosted phones, VoIP, cabling, broadband, Wi-Fi, routers, switches or similar, but who is looking to develop into a more rounded telecoms engineer. You do not need to be the finished article. We are happy to train the right person, particularly around hosted phone systems, 3CX, business routers, Wi-Fi and customer support. The role is a mix of office-based support, remote customer support and on-site installation work across the North West. One day you may be helping a customer with a phone system issue, another day you may be installing IP phones, tidying a network cabinet, helping with Wi-Fi, or assisting with cabling on a customer site. What you will be doing Supporting business customers with hosted phone systems, VoIP and telecoms-related issues Installing and configuring IP phones, routers, switches and Wi-Fi access points Helping with 3CX and other hosted phone system installations Attending customer sites for installations, fault-finding and project work Assisting with Cat5e/Cat6 cabling, patching, testing and cabinet tidying Supporting broadband, connectivity and phone system installations Working with colleagues to deliver small business telecoms projects Keeping clear records of work completed and any follow-up actions Delivering a neat, professional service to customers What we are looking for Some experience in telecoms, VoIP, cabling, broadband, Wi-Fi, connectivity or a similar technical role Basic understanding of routers, switches, Wi-Fi and IP phones Comfortable speaking to customers and explaining things clearly Practical hands-on ability and a willingness to learn Reliable, organised and able to work as part of a small team Full UK driving licence preferred, as site work is mainly across the North West Useful but not essential Experience with hosted phone systems, VoIP or 3CX Experience installing or supporting IP handsets Experience with Cat5e/Cat6 cabling, patch panels and cabinet work Experience with business broadband, SIP trunks or leased lines Experience with Wi-Fi access points or PoE switches What we offer Varied work across telecoms, VoIP, cabling, Wi-Fi and connectivity Training and support from an experienced small team A mix of office, remote support and customer site work Company pension On-site parking Opportunity to develop into a more complete telecoms engineer This is a good opportunity for someone who enjoys practical technical work, likes dealing with customers and wants to build a long-term career in business telecoms.
Job Title: Platform Operations Engineer Location: Hemel Hempstead / Hybrid / Remote Salary: 45,000 per annum Job Type: Full Time, Permanent Shift Pattern: Between 6am to 10pm Monday to Friday Total hours 40 per week. On Call rotation provide 24-hour call support. (Overtime and weekend shifts are a requirement of this position) About The Company: Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. About The Role: We are looking for a Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical thinking is essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms. Above all, you are a calm, customer-focused communicator who can translate technical issues into clear, professional updates and build trust during live service events. Key responsibilities: Act as the primary operational contact within the 24/7 Platform Operations function, owning frontline triage across AWS-hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services, and integrated application components. Coordinate with Engineering, Network, Security, and Development teams to drive effective and timely resolution of incidents. Provide clear, concise, and professional communication to clients and internal stakeholders throughout incident and service request lifecycles. Contribute to continuous improvement by identifying recurring issues, documenting knowledge articles, and refining monitoring and triage practices. Key Requirements: Your Profile: Naturally analytical, with a structured and methodical approach to problem-solving and incident triage. Calm and composed under pressure, able to assess impact quickly and make sound decisions in live service environments. Customer-focused communicator who can confidently translate technical issues into clear, professional updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with a solid foundational understanding of AWS cloud infrastructure. Self-motivated and dependable, able to work autonomously while collaborating effectively across teams. Desired Skills & Experience: 2-4 years' experience supporting AWS-hosted production environments, with working knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service requests, prioritisation, and escalation. Strong first-line diagnostic capability, able to follow runbooks, interpret alerts, and resolve common cloud and infrastructure issues. Clear understanding of when and how to escalate, ensuring well-structured handovers with appropriate technical context. Experience contributing to knowledge bases and improving documentation to enhance operational efficiency. Familiarity with monitoring tools (e.g. Cloudwatch / CheckMK / Splunk / Homer) and interpreting alerts within AWS environments. Solid networking fundamentals and awareness of security best practices in regulated environments. This role offers strong development exposure across AWS cloud operations, voice infrastructure, and incident leadership within the wider TechOPs functions. Company benefits: 25 days holiday and increases with service Excellent Share Incentive Scheme Life insurance Simply Health scheme Access to group Bupa membership scheme Pension scheme Discretionary annual bonus Employee Recognition schemes Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox) Well-being initiatives, such as in-house and Sports Massage Discounted offers Team days and Volunteering events Christmas & summer company events Focused on education and training (conference attendance, higher education sponsorship) Tech Fests Please click the APPLY button to send your CV & Cover Letter for this role. Candidates with experience or relevant job titles of; Senior Developer, Platform Developer, Software Engineer, Platform Engineer, Cloud Engineer, Senior Infrastructure Engineer, Cloud Infrastructure, Cloud Development, AWS Engineer may also be considered for this role.
Jul 15, 2026
Full time
Job Title: Platform Operations Engineer Location: Hemel Hempstead / Hybrid / Remote Salary: 45,000 per annum Job Type: Full Time, Permanent Shift Pattern: Between 6am to 10pm Monday to Friday Total hours 40 per week. On Call rotation provide 24-hour call support. (Overtime and weekend shifts are a requirement of this position) About The Company: Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. About The Role: We are looking for a Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical thinking is essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms. Above all, you are a calm, customer-focused communicator who can translate technical issues into clear, professional updates and build trust during live service events. Key responsibilities: Act as the primary operational contact within the 24/7 Platform Operations function, owning frontline triage across AWS-hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services, and integrated application components. Coordinate with Engineering, Network, Security, and Development teams to drive effective and timely resolution of incidents. Provide clear, concise, and professional communication to clients and internal stakeholders throughout incident and service request lifecycles. Contribute to continuous improvement by identifying recurring issues, documenting knowledge articles, and refining monitoring and triage practices. Key Requirements: Your Profile: Naturally analytical, with a structured and methodical approach to problem-solving and incident triage. Calm and composed under pressure, able to assess impact quickly and make sound decisions in live service environments. Customer-focused communicator who can confidently translate technical issues into clear, professional updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with a solid foundational understanding of AWS cloud infrastructure. Self-motivated and dependable, able to work autonomously while collaborating effectively across teams. Desired Skills & Experience: 2-4 years' experience supporting AWS-hosted production environments, with working knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service requests, prioritisation, and escalation. Strong first-line diagnostic capability, able to follow runbooks, interpret alerts, and resolve common cloud and infrastructure issues. Clear understanding of when and how to escalate, ensuring well-structured handovers with appropriate technical context. Experience contributing to knowledge bases and improving documentation to enhance operational efficiency. Familiarity with monitoring tools (e.g. Cloudwatch / CheckMK / Splunk / Homer) and interpreting alerts within AWS environments. Solid networking fundamentals and awareness of security best practices in regulated environments. This role offers strong development exposure across AWS cloud operations, voice infrastructure, and incident leadership within the wider TechOPs functions. Company benefits: 25 days holiday and increases with service Excellent Share Incentive Scheme Life insurance Simply Health scheme Access to group Bupa membership scheme Pension scheme Discretionary annual bonus Employee Recognition schemes Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox) Well-being initiatives, such as in-house and Sports Massage Discounted offers Team days and Volunteering events Christmas & summer company events Focused on education and training (conference attendance, higher education sponsorship) Tech Fests Please click the APPLY button to send your CV & Cover Letter for this role. Candidates with experience or relevant job titles of; Senior Developer, Platform Developer, Software Engineer, Platform Engineer, Cloud Engineer, Senior Infrastructure Engineer, Cloud Infrastructure, Cloud Development, AWS Engineer may also be considered for this role.
Network Security Engineer (SC Cleared) UK Remote + Occasional Travel 6 Month Contract £380/day (Outside IR35) Network Security Engineer needed with active SC Security Clearance . Hands-on experience of F5, Zscaler + Palo Alto technologies preferred. 6 Month Contract. Start ASAP in July/August 2026. The vast majority of the work is expected to be remote. However, there may be occasional travel to UK customer sites including - Wokingham, Corsham, Farnborough + Warwick. Working with a global IT Consultancy supporting a leading Telecoms end client: Strong hands-on experience of: F5, Zscaler + Palo Alto IT security technologies, including Firewalls + Network Security. Technical Ownership of Customer Security infrastructure estate, processes, procedures, documentation + life cycle management. Acting as technical point of contact + escalation for Security related changes, modifications + projects for firewall rule bases. Providing technical support, Change management, for hard physical changes + soft remote changes, customer inventory management, hardware software, EOL. Technical point of contact for vendor support for security infrastructure incidents. Design of customer networks including the support of High Level design (HLD) and Low Level design (LLD). Advantageous Skills: Checkpoint, Juniper, Bluecoat, Cisco Network Solutions, Cisco IPT / QoS / 802.1x / Inflobox DNS, Switches, Wireless, VPN (ipsec, SSL VPN, DMVPN, WAN Routing Protocols. Telecoms industry experience preferred. Active SC Security Clearance is essential for this role.
Jul 15, 2026
Contractor
Network Security Engineer (SC Cleared) UK Remote + Occasional Travel 6 Month Contract £380/day (Outside IR35) Network Security Engineer needed with active SC Security Clearance . Hands-on experience of F5, Zscaler + Palo Alto technologies preferred. 6 Month Contract. Start ASAP in July/August 2026. The vast majority of the work is expected to be remote. However, there may be occasional travel to UK customer sites including - Wokingham, Corsham, Farnborough + Warwick. Working with a global IT Consultancy supporting a leading Telecoms end client: Strong hands-on experience of: F5, Zscaler + Palo Alto IT security technologies, including Firewalls + Network Security. Technical Ownership of Customer Security infrastructure estate, processes, procedures, documentation + life cycle management. Acting as technical point of contact + escalation for Security related changes, modifications + projects for firewall rule bases. Providing technical support, Change management, for hard physical changes + soft remote changes, customer inventory management, hardware software, EOL. Technical point of contact for vendor support for security infrastructure incidents. Design of customer networks including the support of High Level design (HLD) and Low Level design (LLD). Advantageous Skills: Checkpoint, Juniper, Bluecoat, Cisco Network Solutions, Cisco IPT / QoS / 802.1x / Inflobox DNS, Switches, Wireless, VPN (ipsec, SSL VPN, DMVPN, WAN Routing Protocols. Telecoms industry experience preferred. Active SC Security Clearance is essential for this role.
Job Description We are looking for a proactive and detail-oriented Provisioning Engineer to join our team. This is an exciting opportunity for an individual who enjoys problem-solving, takes pride in delivering high-quality service, and is looking to develop their career within a dynamic and growing organisation. Your areas of knowledge and expertise Strong inter-personal and communication skills. Some experience and keen interest in developing a career with the telecoms/technology industry Self-starter with analytical and problem-solving skills capable of adapting to changing customer environments Self-starter with analytical and problem solving skills Capable of adapting to dynamically changing and varied customer environments Help desk experience Troubleshooting experience Job Responsibilities Work alongside our deployment team and engineers to create configurations, support installation and testing of customer circuits and support transition to operational status and into NOC support Remote engineering support to engineers doing onsite installations for network rollouts and ad hoc installations Assist the deployment team with circuit 'go lives' and throughout testing Follow router/firewall configurations based on engineering templates for managed devices Apply configurations to hardware devices and troubleshoot any failures Network diagrams and customer documentation Onboarding of all equipment into all relevant NMS systems Occasional assistance with Out of hours installations/network migrations/planned works/change requests Job Benefits Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities It's what we do UK's leading Cross-Technology Network Integrator, spanning Fixed, Radio and Mobile 4/5G. Underpin the communication strategies of our customers by ensuring their network infrastructures are optimally designed, developed and maintained within a fast changing environment. We are currently the Key Delivery Partner in over 15 major UK network deployments that will enable communication between millions of users in business, the public sector and communities We live by the Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Jul 15, 2026
Full time
Job Description We are looking for a proactive and detail-oriented Provisioning Engineer to join our team. This is an exciting opportunity for an individual who enjoys problem-solving, takes pride in delivering high-quality service, and is looking to develop their career within a dynamic and growing organisation. Your areas of knowledge and expertise Strong inter-personal and communication skills. Some experience and keen interest in developing a career with the telecoms/technology industry Self-starter with analytical and problem-solving skills capable of adapting to changing customer environments Self-starter with analytical and problem solving skills Capable of adapting to dynamically changing and varied customer environments Help desk experience Troubleshooting experience Job Responsibilities Work alongside our deployment team and engineers to create configurations, support installation and testing of customer circuits and support transition to operational status and into NOC support Remote engineering support to engineers doing onsite installations for network rollouts and ad hoc installations Assist the deployment team with circuit 'go lives' and throughout testing Follow router/firewall configurations based on engineering templates for managed devices Apply configurations to hardware devices and troubleshoot any failures Network diagrams and customer documentation Onboarding of all equipment into all relevant NMS systems Occasional assistance with Out of hours installations/network migrations/planned works/change requests Job Benefits Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities It's what we do UK's leading Cross-Technology Network Integrator, spanning Fixed, Radio and Mobile 4/5G. Underpin the communication strategies of our customers by ensuring their network infrastructures are optimally designed, developed and maintained within a fast changing environment. We are currently the Key Delivery Partner in over 15 major UK network deployments that will enable communication between millions of users in business, the public sector and communities We live by the Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Job Description We are looking for a proactive and detail-oriented Provisioning Engineer to join our team. This is an exciting opportunity for an individual who enjoys problem-solving, takes pride in delivering high-quality service, and is looking to develop their career within a dynamic and growing organisation. Your areas of knowledge and expertise Strong inter-personal and communication skills. Some experience and keen interest in developing a career with the telecoms/technology industry Self-starter with analytical and problem-solving skills capable of adapting to changing customer environments Self-starter with analytical and problem solving skills Capable of adapting to dynamically changing and varied customer environments Help desk experience Troubleshooting experience Job Responsibilities Work alongside our deployment team and engineers to create configurations, support installation and testing of customer circuits and support transition to operational status and into NOC support Remote engineering support to engineers doing onsite installations for network rollouts and ad hoc installations Assist the deployment team with circuit 'go lives' and throughout testing Follow router/firewall configurations based on engineering templates for managed devices Apply configurations to hardware devices and troubleshoot any failures Network diagrams and customer documentation Onboarding of all equipment into all relevant NMS systems Occasional assistance with Out of hours installations/network migrations/planned works/change requests Job Benefits Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities It's what we do UK's leading Cross-Technology Network Integrator, spanning Fixed, Radio and Mobile 4/5G. Underpin the communication strategies of our customers by ensuring their network infrastructures are optimally designed, developed and maintained within a fast changing environment. We are currently the Key Delivery Partner in over 15 major UK network deployments that will enable communication between millions of users in business, the public sector and communities We live by the Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Jul 15, 2026
Full time
Job Description We are looking for a proactive and detail-oriented Provisioning Engineer to join our team. This is an exciting opportunity for an individual who enjoys problem-solving, takes pride in delivering high-quality service, and is looking to develop their career within a dynamic and growing organisation. Your areas of knowledge and expertise Strong inter-personal and communication skills. Some experience and keen interest in developing a career with the telecoms/technology industry Self-starter with analytical and problem-solving skills capable of adapting to changing customer environments Self-starter with analytical and problem solving skills Capable of adapting to dynamically changing and varied customer environments Help desk experience Troubleshooting experience Job Responsibilities Work alongside our deployment team and engineers to create configurations, support installation and testing of customer circuits and support transition to operational status and into NOC support Remote engineering support to engineers doing onsite installations for network rollouts and ad hoc installations Assist the deployment team with circuit 'go lives' and throughout testing Follow router/firewall configurations based on engineering templates for managed devices Apply configurations to hardware devices and troubleshoot any failures Network diagrams and customer documentation Onboarding of all equipment into all relevant NMS systems Occasional assistance with Out of hours installations/network migrations/planned works/change requests Job Benefits Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities It's what we do UK's leading Cross-Technology Network Integrator, spanning Fixed, Radio and Mobile 4/5G. Underpin the communication strategies of our customers by ensuring their network infrastructures are optimally designed, developed and maintained within a fast changing environment. We are currently the Key Delivery Partner in over 15 major UK network deployments that will enable communication between millions of users in business, the public sector and communities We live by the Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
hackajob is collaborating with Leonardo to connect them with exceptional professionals for this role. Job Description: Salary Range: £44,171 - £61,950 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your Impact Are you ready to support and enhance enterprise applications that underpin national security and critical services? At Leonardo UK, our Senior Application Engineers play a key role in maintaining and improving business-critical platforms - ensuring they are secure, scalable, and aligned with operational needs. You'll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Senior Application Engineer to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as a Senior Application Engineer Support, configure, and enhance the Leonardo MCX suite of applications , ensuring reliable operation within mission critical communication environments Deliver engineering tasks within defined work packages, ensuring alignment with user needs, operational communication requirements, security requirements, and service-level objectives. Contribute to application architecture, configuration, integration, and lifecycle activities under the guidance of senior engineers. Collaborate with stakeholders across engineering, service management, and product teams to resolve technical issues. Mentor junior engineers and specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What you'll bring Solid experience in supporting, configuring, and enhancing enterprise or mission critical applications , ideally within telecoms, control rooms, or public safety communications environments. Ability to solve moderately complex application-related issues and contribute to secure, scalable solutions in high availability operational settings. Understanding of application lifecycle management, integration patterns, and secure-by-design principles. Strong communication and collaboration skills across engineering, service management and product teams. A proactive mindset with a passion for continuous improvement and knowledge sharing. Core areas (must have): Mission Critical Application Experience : Hands on experience supporting or configuring operational telecoms systems , public safety applications, control room tools, or enterprise grade software. Application Lifecycle Knowledge : Understanding of deployment, maintenance, upgrades, and decommissioning phases. Integration & Identity Management : Familiarity with integration patterns and identity systems such as Open ID connect and OAuth Secure-by-Design Principles : Awareness of cyber security practices and secure configuration. Service Management Alignment : Understanding of ITIL or similar frameworks. Technical Problem Solving : Ability to resolve moderately complex issues and contribute to service improvement. Collaboration & Communication : Strong communication skills across engineering, service, and product teams. Desirable: Experience with mission critical communication platforms, public safety dispatch systems, TETRA technologies, or telecoms signalling protocols. Experience supporting applications across on-premise, hybrid, and cloud environments (e.g. AWS). Exposure to MCX / MCPTT, control room platforms, or emergency services communication systems. Familiarity with Jira Service Management or other ITSM tooling. Knowledge of enterprise IT services such as Active Directory, KMSPKI, and monitoring tools. Exposure to DevOps or CI/CD practices. Industry certifications (e.g. Atlassian ITIL, AWS, Azure). Awareness of 3GPP technical standards. Experience working in secure or defence-related environments. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role can be based at our Bristol site, with hybrid/custom working options where appropriate. Travel will be involved in the role. Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - Bristol - Coldharbour Lane Contract Type: Permanent Hybrid Working: Hybrid
Jul 15, 2026
Full time
hackajob is collaborating with Leonardo to connect them with exceptional professionals for this role. Job Description: Salary Range: £44,171 - £61,950 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your Impact Are you ready to support and enhance enterprise applications that underpin national security and critical services? At Leonardo UK, our Senior Application Engineers play a key role in maintaining and improving business-critical platforms - ensuring they are secure, scalable, and aligned with operational needs. You'll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Senior Application Engineer to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as a Senior Application Engineer Support, configure, and enhance the Leonardo MCX suite of applications , ensuring reliable operation within mission critical communication environments Deliver engineering tasks within defined work packages, ensuring alignment with user needs, operational communication requirements, security requirements, and service-level objectives. Contribute to application architecture, configuration, integration, and lifecycle activities under the guidance of senior engineers. Collaborate with stakeholders across engineering, service management, and product teams to resolve technical issues. Mentor junior engineers and specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What you'll bring Solid experience in supporting, configuring, and enhancing enterprise or mission critical applications , ideally within telecoms, control rooms, or public safety communications environments. Ability to solve moderately complex application-related issues and contribute to secure, scalable solutions in high availability operational settings. Understanding of application lifecycle management, integration patterns, and secure-by-design principles. Strong communication and collaboration skills across engineering, service management and product teams. A proactive mindset with a passion for continuous improvement and knowledge sharing. Core areas (must have): Mission Critical Application Experience : Hands on experience supporting or configuring operational telecoms systems , public safety applications, control room tools, or enterprise grade software. Application Lifecycle Knowledge : Understanding of deployment, maintenance, upgrades, and decommissioning phases. Integration & Identity Management : Familiarity with integration patterns and identity systems such as Open ID connect and OAuth Secure-by-Design Principles : Awareness of cyber security practices and secure configuration. Service Management Alignment : Understanding of ITIL or similar frameworks. Technical Problem Solving : Ability to resolve moderately complex issues and contribute to service improvement. Collaboration & Communication : Strong communication skills across engineering, service, and product teams. Desirable: Experience with mission critical communication platforms, public safety dispatch systems, TETRA technologies, or telecoms signalling protocols. Experience supporting applications across on-premise, hybrid, and cloud environments (e.g. AWS). Exposure to MCX / MCPTT, control room platforms, or emergency services communication systems. Familiarity with Jira Service Management or other ITSM tooling. Knowledge of enterprise IT services such as Active Directory, KMSPKI, and monitoring tools. Exposure to DevOps or CI/CD practices. Industry certifications (e.g. Atlassian ITIL, AWS, Azure). Awareness of 3GPP technical standards. Experience working in secure or defence-related environments. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role can be based at our Bristol site, with hybrid/custom working options where appropriate. Travel will be involved in the role. Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - Bristol - Coldharbour Lane Contract Type: Permanent Hybrid Working: Hybrid
Senior Platform Engineer South West EnglandBristol, Cheltenham 6 days per month in office. SC Clearance eligibility required £75,000 - £90,000 + excellent benefits We are supporting one of the UK's largest Platform Engineering growth programmes, delivering secure, cloud-native platforms that underpin critical digital services used by millions every day. This is an exciting opportunity to join a highly skilled engineering community working across some of the UK's most complex and innovative cloud environments. You will support development teams to build, deploy and operate modern applications at enterprise scale. You will remain hands-on with technology whilst influencing engineering standards, enhancing developer experience and evolving platform capabilities. Key Responsibilities Build and operate secure AWS cloud environments and landing zones. Develop modern Kubernetes platforms using EKS and cloud-native tooling. Create reusable Infrastructure as Code using Terraform. Support Internal Developer Platforms and self-service engineering capabilities. Build and improve CI/CD pipelines and automation. Implement observability solutions using Prometheus, Grafana and OpenTelemetry. Support reliability engineering initiatives including SLOs, SLIs and incident response improvements. Collaborate with architects, security teams and software engineers to resolve complex technical challenges. Contribute to engineering standards, best practises and platform evolution. Technical Experience Required We are looking for candidates with experience across several of the following: AWS Kubernetes (EKS preferred) Terraform or Infrastructure as Code CI/CD tooling GitOps approaches such as ArgoCD or Flux Prometheus, Grafana or OpenTelemetry DevSecOps practises Platform Engineering concepts Site Reliability Engineering principles FinOps and cloud cost optimisation We would particularly like to hear from engineers with experience in: Enterprise-scale cloud environments Highly regulated industries Financial services, telecoms, retail, defence or public sector environments Cloud migration and modernisation programmes Supporting large engineering communities Why Join Us? Work on genuinely large-scale digital services impacting millions of users. Join an established engineering community with strong technical standards. Solve complex cloud engineering challenges using modern tooling and approaches. Gain exposure to some of the UK's largest cloud estates. Remain hands-on whilst progressing towards Lead and Principal Engineering roles.
Jul 15, 2026
Full time
Senior Platform Engineer South West EnglandBristol, Cheltenham 6 days per month in office. SC Clearance eligibility required £75,000 - £90,000 + excellent benefits We are supporting one of the UK's largest Platform Engineering growth programmes, delivering secure, cloud-native platforms that underpin critical digital services used by millions every day. This is an exciting opportunity to join a highly skilled engineering community working across some of the UK's most complex and innovative cloud environments. You will support development teams to build, deploy and operate modern applications at enterprise scale. You will remain hands-on with technology whilst influencing engineering standards, enhancing developer experience and evolving platform capabilities. Key Responsibilities Build and operate secure AWS cloud environments and landing zones. Develop modern Kubernetes platforms using EKS and cloud-native tooling. Create reusable Infrastructure as Code using Terraform. Support Internal Developer Platforms and self-service engineering capabilities. Build and improve CI/CD pipelines and automation. Implement observability solutions using Prometheus, Grafana and OpenTelemetry. Support reliability engineering initiatives including SLOs, SLIs and incident response improvements. Collaborate with architects, security teams and software engineers to resolve complex technical challenges. Contribute to engineering standards, best practises and platform evolution. Technical Experience Required We are looking for candidates with experience across several of the following: AWS Kubernetes (EKS preferred) Terraform or Infrastructure as Code CI/CD tooling GitOps approaches such as ArgoCD or Flux Prometheus, Grafana or OpenTelemetry DevSecOps practises Platform Engineering concepts Site Reliability Engineering principles FinOps and cloud cost optimisation We would particularly like to hear from engineers with experience in: Enterprise-scale cloud environments Highly regulated industries Financial services, telecoms, retail, defence or public sector environments Cloud migration and modernisation programmes Supporting large engineering communities Why Join Us? Work on genuinely large-scale digital services impacting millions of users. Join an established engineering community with strong technical standards. Solve complex cloud engineering challenges using modern tooling and approaches. Gain exposure to some of the UK's largest cloud estates. Remain hands-on whilst progressing towards Lead and Principal Engineering roles.
hackajob is collaborating with Sky UK to connect them with exceptional professionals for this role. Job Description We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you'll enjoy plenty of benefits, plus experiences you'll only find at Sky. What you'll do: Manage shift teams including rota planning / shift cover Lead business change / service introduction processes for the Service Reliability team Lead service improvement initiatives e.g. network management platform onboarding Fulfil Duty Operations Manager role as on-call management escalation for operational incidents Management reporting for change and incident Undertake network audits / compliance activities Develop and maintain effective communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsiveness. Maintain Service Reliability knowledgebase and playbooks and provide training to shift teams What you'll bring: The ideal candidate will be able to provide management and technical leadership to a team of service reliability engineers. Service reliability managers should be confident both documenting new operational processes and making improvements in response to information from performance metrics and learnings from incidents. In the on-call role of duty operations manager, effective communication and the ability to remain calm under pressure are essential, as the role involves liaising with multiple stakeholders during high-impact incidents. Detailed technical understanding of telecoms networks across IP core, access, transmission, cloud and ISP services Strong understanding of the functions and architecture of other network domains (including voice, mobile and CDN) Knowledge of all telco network domains sufficient to provide technical guidance and oversight to Service Reliability Engineers reporting to them. Network Engineering operational expertise in service provider network technologies like Access, MPLS, IP routing, switching, network security (firewalls), and load balancing. Technical knowledge and skills up to the equivalent of professional-level (e.g. CCNP, NSE) with competence in at least one major vendor with strong troubleshooting, documentation, and familiarity with automation/monitoring tools. Experience of managing telecoms change and incident management processes A service improvement mindset with experience in improving processes and procedures. Team overview: Service Reliability The Service Reliability team is responsible for the 24/7 running of Sky's telecoms network. It provides the primary 24/7 service desk for Group Networks routing incident tickets both within the department and to other on-call support teams within Group Networks. The department is directly responsible for executing playbooks for problem resolution within the Access and IP network domains. Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. Top Tips: To find out more about the team and opportunity, and to support you in the application process, we encourage reaching out to the Hiring Manager for a conversation about the role before applying. Preparation is key - make sure to review the interview details provided by the recruiter and prepare accordingly to give yourself the best chance for success Don't forget to set up job alerts on Careers at Sky to be the first to hear when new roles open. Explore Sky Learn for a range of online courses, learning and toolkits to support you in your career development and build future skills. Internal Job Description Internal Job Description We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you'll enjoy plenty of benefits, plus experiences you'll only find at Sky. What you'll do: Manage shift teams including rota planning / shift cover Lead business change / service introduction processes for the Service Reliability team Lead service improvement initiatives e.g. network management platform onboarding Fulfil Duty Operations Manager role as on-call management escalation for operational incidents Management reporting for change and incident Undertake network audits / compliance activities Develop and maintain effective communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsiveness. Maintain Service Reliability knowledgebase and playbooks and provide training to shift teams What you'll bring: The ideal candidate will be able to provide management and technical leadership to a team of service reliability engineers. Service reliability managers should be confident both documenting new operational processes and making improvements in response to information from performance metrics and learnings from incidents. In the on-call role of duty operations manager, effective communication and the ability to remain calm under pressure are essential, as the role involves liaising with multiple stakeholders during high-impact incidents. Detailed technical understanding of telecoms networks across IP core, access, transmission, cloud and ISP services Strong understanding of the functions and architecture of other network domains (including voice, mobile and CDN) Knowledge of all telco network domains sufficient to provide technical guidance and oversight to Service Reliability Engineers reporting to them. Network Engineering operational expertise in service provider network technologies like Access, MPLS, IP routing, switching, network security (firewalls), and load balancing. Technical knowledge and skills up to the equivalent of professional-level (e.g. CCNP, NSE) with competence in at least one major vendor with strong troubleshooting, documentation, and familiarity with automation/monitoring tools. Experience of managing telecoms change and incident management processes A service improvement mindset with experience in improving processes and procedures. Team overview: Service Reliability The Service Reliability team is responsible for the 24/7 running of Sky's telecoms network. It provides the primary 24/7 service desk for Group Networks routing incident tickets both within the department and to other on-call support teams within Group Networks. The department is directly responsible for executing playbooks for problem resolution within the Access and IP network domains. Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. Top Tips: To find out more about the team and opportunity, and to support you in the application process, we encourage reaching out to the Hiring Manager for a conversation about the role before applying. Preparation is key - make sure to review the interview details provided by the recruiter and prepare accordingly to give yourself the best chance for success Don't forget to set up job alerts on Careers at Sky to be the first to hear when new roles open. Explore Sky Learn for a range of online courses, learning and toolkits to support you in your career development and build future skills.
Jul 15, 2026
Full time
hackajob is collaborating with Sky UK to connect them with exceptional professionals for this role. Job Description We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you'll enjoy plenty of benefits, plus experiences you'll only find at Sky. What you'll do: Manage shift teams including rota planning / shift cover Lead business change / service introduction processes for the Service Reliability team Lead service improvement initiatives e.g. network management platform onboarding Fulfil Duty Operations Manager role as on-call management escalation for operational incidents Management reporting for change and incident Undertake network audits / compliance activities Develop and maintain effective communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsiveness. Maintain Service Reliability knowledgebase and playbooks and provide training to shift teams What you'll bring: The ideal candidate will be able to provide management and technical leadership to a team of service reliability engineers. Service reliability managers should be confident both documenting new operational processes and making improvements in response to information from performance metrics and learnings from incidents. In the on-call role of duty operations manager, effective communication and the ability to remain calm under pressure are essential, as the role involves liaising with multiple stakeholders during high-impact incidents. Detailed technical understanding of telecoms networks across IP core, access, transmission, cloud and ISP services Strong understanding of the functions and architecture of other network domains (including voice, mobile and CDN) Knowledge of all telco network domains sufficient to provide technical guidance and oversight to Service Reliability Engineers reporting to them. Network Engineering operational expertise in service provider network technologies like Access, MPLS, IP routing, switching, network security (firewalls), and load balancing. Technical knowledge and skills up to the equivalent of professional-level (e.g. CCNP, NSE) with competence in at least one major vendor with strong troubleshooting, documentation, and familiarity with automation/monitoring tools. Experience of managing telecoms change and incident management processes A service improvement mindset with experience in improving processes and procedures. Team overview: Service Reliability The Service Reliability team is responsible for the 24/7 running of Sky's telecoms network. It provides the primary 24/7 service desk for Group Networks routing incident tickets both within the department and to other on-call support teams within Group Networks. The department is directly responsible for executing playbooks for problem resolution within the Access and IP network domains. Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. Top Tips: To find out more about the team and opportunity, and to support you in the application process, we encourage reaching out to the Hiring Manager for a conversation about the role before applying. Preparation is key - make sure to review the interview details provided by the recruiter and prepare accordingly to give yourself the best chance for success Don't forget to set up job alerts on Careers at Sky to be the first to hear when new roles open. Explore Sky Learn for a range of online courses, learning and toolkits to support you in your career development and build future skills. Internal Job Description Internal Job Description We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you'll enjoy plenty of benefits, plus experiences you'll only find at Sky. What you'll do: Manage shift teams including rota planning / shift cover Lead business change / service introduction processes for the Service Reliability team Lead service improvement initiatives e.g. network management platform onboarding Fulfil Duty Operations Manager role as on-call management escalation for operational incidents Management reporting for change and incident Undertake network audits / compliance activities Develop and maintain effective communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsiveness. Maintain Service Reliability knowledgebase and playbooks and provide training to shift teams What you'll bring: The ideal candidate will be able to provide management and technical leadership to a team of service reliability engineers. Service reliability managers should be confident both documenting new operational processes and making improvements in response to information from performance metrics and learnings from incidents. In the on-call role of duty operations manager, effective communication and the ability to remain calm under pressure are essential, as the role involves liaising with multiple stakeholders during high-impact incidents. Detailed technical understanding of telecoms networks across IP core, access, transmission, cloud and ISP services Strong understanding of the functions and architecture of other network domains (including voice, mobile and CDN) Knowledge of all telco network domains sufficient to provide technical guidance and oversight to Service Reliability Engineers reporting to them. Network Engineering operational expertise in service provider network technologies like Access, MPLS, IP routing, switching, network security (firewalls), and load balancing. Technical knowledge and skills up to the equivalent of professional-level (e.g. CCNP, NSE) with competence in at least one major vendor with strong troubleshooting, documentation, and familiarity with automation/monitoring tools. Experience of managing telecoms change and incident management processes A service improvement mindset with experience in improving processes and procedures. Team overview: Service Reliability The Service Reliability team is responsible for the 24/7 running of Sky's telecoms network. It provides the primary 24/7 service desk for Group Networks routing incident tickets both within the department and to other on-call support teams within Group Networks. The department is directly responsible for executing playbooks for problem resolution within the Access and IP network domains. Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Brick Lane: Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk. Top Tips: To find out more about the team and opportunity, and to support you in the application process, we encourage reaching out to the Hiring Manager for a conversation about the role before applying. Preparation is key - make sure to review the interview details provided by the recruiter and prepare accordingly to give yourself the best chance for success Don't forget to set up job alerts on Careers at Sky to be the first to hear when new roles open. Explore Sky Learn for a range of online courses, learning and toolkits to support you in your career development and build future skills.
We are recruiting for a Software Engineer Consultant on behalf of one of the UK's fastest-growing technology consultancies, ranked in the Financial Times FT1000 Europe's Fastest-Growing Companies list in both 2025 and 2026. Our client works where technology meets national importance. As a trusted partner to UK government agencies across cyber security, national security and telecoms, they deliver data-driven solutions to some of the most complex and consequential challenges in the public sector. Joining as a Software Engineer Consultant, you will have real ownership of technical delivery, working side by side with clients to architect and build software that has tangible, lasting impact. Key Responsibilities Collaborating with clients to understand their software engineering needs and objectives. Designing, developing, testing, and implementing high-quality software solutions using industry best practices and coding standards. Utilising your expertise in various programming languages, frameworks, and technologies to architect robust and scalable systems. Developing secure, clean, efficient, and well documented code, ensuring quality through testing, debugging, and reviews. Staying up to date with the latest trends, tools, and technologies in software engineering and sharing your knowledge with the team. Collaborating with project managers to ensure successful project delivery within the defined timelines and budget. Supporting client engagements, including pitches and presentations. Key Requirements Bachelor's degree in computer science, software engineering, or related field. Professional experience as a software engineer, preferably in a consultancy or industry setting. Experience with multiple programming languages, including Python, Java, C++, Rust, or Go. Experience with associated software development frameworks and tools such as pytest and OpenAPI. Experience working in Unix / Linux environments. Knowledge of database systems and proficiency in database query languages / tools. Familiarity with software development methodologies such as Agile or Scrum, in particular iterative approaches to software development in conjunction with the client. Experience with cloud platforms such as AWS, Azure or Google Cloud. Familiarity with DevOps practices and principles, such as CI / CD pipelines, containerisation (e.g. Docker) and associated orchestration. This is a genuinely exciting opportunity to join a dynamic, values-driven consultancy at a pivotal point in its growth, where your voice matters, your work has real national impact, and your development is actively invested in. Due to the nature of the clients and projects supported by this role, all candidates must be British nationals and eligible to obtain UK Security Clearance (SC). Candidates holding dual nationality or multiple passports are unfortunately unable to be considered for this position. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.
Jul 15, 2026
Full time
We are recruiting for a Software Engineer Consultant on behalf of one of the UK's fastest-growing technology consultancies, ranked in the Financial Times FT1000 Europe's Fastest-Growing Companies list in both 2025 and 2026. Our client works where technology meets national importance. As a trusted partner to UK government agencies across cyber security, national security and telecoms, they deliver data-driven solutions to some of the most complex and consequential challenges in the public sector. Joining as a Software Engineer Consultant, you will have real ownership of technical delivery, working side by side with clients to architect and build software that has tangible, lasting impact. Key Responsibilities Collaborating with clients to understand their software engineering needs and objectives. Designing, developing, testing, and implementing high-quality software solutions using industry best practices and coding standards. Utilising your expertise in various programming languages, frameworks, and technologies to architect robust and scalable systems. Developing secure, clean, efficient, and well documented code, ensuring quality through testing, debugging, and reviews. Staying up to date with the latest trends, tools, and technologies in software engineering and sharing your knowledge with the team. Collaborating with project managers to ensure successful project delivery within the defined timelines and budget. Supporting client engagements, including pitches and presentations. Key Requirements Bachelor's degree in computer science, software engineering, or related field. Professional experience as a software engineer, preferably in a consultancy or industry setting. Experience with multiple programming languages, including Python, Java, C++, Rust, or Go. Experience with associated software development frameworks and tools such as pytest and OpenAPI. Experience working in Unix / Linux environments. Knowledge of database systems and proficiency in database query languages / tools. Familiarity with software development methodologies such as Agile or Scrum, in particular iterative approaches to software development in conjunction with the client. Experience with cloud platforms such as AWS, Azure or Google Cloud. Familiarity with DevOps practices and principles, such as CI / CD pipelines, containerisation (e.g. Docker) and associated orchestration. This is a genuinely exciting opportunity to join a dynamic, values-driven consultancy at a pivotal point in its growth, where your voice matters, your work has real national impact, and your development is actively invested in. Due to the nature of the clients and projects supported by this role, all candidates must be British nationals and eligible to obtain UK Security Clearance (SC). Candidates holding dual nationality or multiple passports are unfortunately unable to be considered for this position. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.
hackajob is collaborating with Virgin Media to connect them with exceptional professionals for this role. Location Birmingham, Leeds, London, Manchester, Reading, Lanarkshire Virgin Media O2 is transforming how it uses data to run the business. Across pricing, network operations, customer care, and personalisation, we are building the products and services that help the company make better decisions, faster. As a Staff Software Engineer, you will be at the centre of that work. You'll design and build backend systems that handle real scale and real consequences: services that shape how we invest in our network, how we retain and grow our customer base, and how we support millions of customers when things go wrong. Your code will run in production, and your judgment will shape the technical direction of the teams around you. This is a role for someone who wants to solve hard problems with good engineering. You'll work across team boundaries, influence architectural decisions, and set the standard for how we build software. You'll do this primarily by writing code, not by stepping away from it. Who we are At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey. The must haves Expert-levelproficiencyin Python, witha track recordof building production systems that are testable, maintainable, and built to last. Strong architectural instincts. You design systems that balance scalability, reliability, and cost, and you explain the trade-offs clearly to both engineers and stakeholders. Hands-on experience with cloud environments. Our stack includesBigQuery, Cloud Run, Spanner and Vertex. You should be comfortable making infrastructure decisions, not just working within what exists. Familiarity with infrastructure-as-code (Terraform), and modern CI/CD practices. End-to-end ownership of services: from design through to production operation, monitoring, and incident response. You build it, you run it. The ability to see past the immediate problem. Youidentifysystemic issues, propose long-term strategies, and ensure the platform can support what comes next. A track recordof raising the bar beyond your own team, through code review, architectural guidance, orestablishingpractices that others choose to adopt. Clear communication across audiences. You can translate technical complexity for non-technical stakeholders and bring clarity to ambiguous problems for the engineers around you. A natural instinctfor developing the people around you, through pairing, constructive feedback, and leading by example. The other stuff we are looking for Experience with data-heavy applications, whether that's ETL/ELT pipelines, data lakes, or working alongside data science and ML teams. Confidence working across multiple teams and stakeholders, turning business problems into well-defined technical solutions. Knowledge of Vertex AI or GCP's broader AI/ML services. Experience working in regulated or large-scale telecoms environments. What's in it for you We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards, and tools, all focused on helping you to prioritise what really matters. All work and no play just isn't our style! We're constantly evolving our approach to enable you to find a great work life balance. Next steps If we feel like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, is likely to include a two-stage interview process. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Jul 15, 2026
Full time
hackajob is collaborating with Virgin Media to connect them with exceptional professionals for this role. Location Birmingham, Leeds, London, Manchester, Reading, Lanarkshire Virgin Media O2 is transforming how it uses data to run the business. Across pricing, network operations, customer care, and personalisation, we are building the products and services that help the company make better decisions, faster. As a Staff Software Engineer, you will be at the centre of that work. You'll design and build backend systems that handle real scale and real consequences: services that shape how we invest in our network, how we retain and grow our customer base, and how we support millions of customers when things go wrong. Your code will run in production, and your judgment will shape the technical direction of the teams around you. This is a role for someone who wants to solve hard problems with good engineering. You'll work across team boundaries, influence architectural decisions, and set the standard for how we build software. You'll do this primarily by writing code, not by stepping away from it. Who we are At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey. The must haves Expert-levelproficiencyin Python, witha track recordof building production systems that are testable, maintainable, and built to last. Strong architectural instincts. You design systems that balance scalability, reliability, and cost, and you explain the trade-offs clearly to both engineers and stakeholders. Hands-on experience with cloud environments. Our stack includesBigQuery, Cloud Run, Spanner and Vertex. You should be comfortable making infrastructure decisions, not just working within what exists. Familiarity with infrastructure-as-code (Terraform), and modern CI/CD practices. End-to-end ownership of services: from design through to production operation, monitoring, and incident response. You build it, you run it. The ability to see past the immediate problem. Youidentifysystemic issues, propose long-term strategies, and ensure the platform can support what comes next. A track recordof raising the bar beyond your own team, through code review, architectural guidance, orestablishingpractices that others choose to adopt. Clear communication across audiences. You can translate technical complexity for non-technical stakeholders and bring clarity to ambiguous problems for the engineers around you. A natural instinctfor developing the people around you, through pairing, constructive feedback, and leading by example. The other stuff we are looking for Experience with data-heavy applications, whether that's ETL/ELT pipelines, data lakes, or working alongside data science and ML teams. Confidence working across multiple teams and stakeholders, turning business problems into well-defined technical solutions. Knowledge of Vertex AI or GCP's broader AI/ML services. Experience working in regulated or large-scale telecoms environments. What's in it for you We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards, and tools, all focused on helping you to prioritise what really matters. All work and no play just isn't our style! We're constantly evolving our approach to enable you to find a great work life balance. Next steps If we feel like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, is likely to include a two-stage interview process. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
We're looking for a reliable, motivated and customer-focused Service Desk Technician (Level 1 / 1st Line / Tier 1) to join a growing team. This role is focused on being the first point of contact for clients, handling incoming support requests, resolving common IT and telecoms issues, and ensuring tickets are logged, managed and escalated appropriately. You'll play a key role in delivering a positive client experience from the very first interaction. This is a hands-on support role suited to someone who enjoys problem solving and helping people, takes ownership of their work, and understands the importance of clear communication and consistent service delivery. This role is primarily office-based, requiring five days a week in the office. You may also occasionally be required to travel to client sites, with travel expenses covered. The successful candidate must have a full UK driving licence and access to a car. Key Responsibilities Act as the first point of contact for incoming support requests via phone, email and ticketing system Log, categorise and prioritise support tickets accurately Provide 1st line technical support for common IT and telecoms issues Perform initial diagnostics and triage Escalate more complex issues to 2nd line support where required, providing clear and detailed handover notes Maintain regular communication with clients, providing updates on progress Ensure all tickets are updated with clear, concise notes and resolutions Follow internal processes and service level agreements (SLAs) Assist with client end-user changes and service improvements Contribute to maintaining internal documentation and knowledge base articles Identify recurring issues and flag them to senior team members Adhere to and promote cyber security best practices Participate in out-of-hours or on-call support where required, in line with company policy What We're Looking For Previous experience in a customer service or IT support role (helpdesk and/or MSP experience desirable but not essential) Foundational understanding of IT systems and environments (Windows OS, Microsoft 365) Basic understanding of VoIP, hosted telephony, SIP, and broadband connectivity Strong communication skills, both written and verbal A friendly, professional, and customer-first approach Strong organisational skills with the ability to manage multiple tasks Willingness to learn, develop and continuously improve technical and service skills A proactive attitude with a desire to problem solve Basic understanding of networking concepts (desirable but not essential) What's On Offer 20 days of annual leave plus Bank Holidays On-site parking Regular company events to support team connection and culture Professional development opportunities including training, certifications and career progression
Jul 15, 2026
Full time
We're looking for a reliable, motivated and customer-focused Service Desk Technician (Level 1 / 1st Line / Tier 1) to join a growing team. This role is focused on being the first point of contact for clients, handling incoming support requests, resolving common IT and telecoms issues, and ensuring tickets are logged, managed and escalated appropriately. You'll play a key role in delivering a positive client experience from the very first interaction. This is a hands-on support role suited to someone who enjoys problem solving and helping people, takes ownership of their work, and understands the importance of clear communication and consistent service delivery. This role is primarily office-based, requiring five days a week in the office. You may also occasionally be required to travel to client sites, with travel expenses covered. The successful candidate must have a full UK driving licence and access to a car. Key Responsibilities Act as the first point of contact for incoming support requests via phone, email and ticketing system Log, categorise and prioritise support tickets accurately Provide 1st line technical support for common IT and telecoms issues Perform initial diagnostics and triage Escalate more complex issues to 2nd line support where required, providing clear and detailed handover notes Maintain regular communication with clients, providing updates on progress Ensure all tickets are updated with clear, concise notes and resolutions Follow internal processes and service level agreements (SLAs) Assist with client end-user changes and service improvements Contribute to maintaining internal documentation and knowledge base articles Identify recurring issues and flag them to senior team members Adhere to and promote cyber security best practices Participate in out-of-hours or on-call support where required, in line with company policy What We're Looking For Previous experience in a customer service or IT support role (helpdesk and/or MSP experience desirable but not essential) Foundational understanding of IT systems and environments (Windows OS, Microsoft 365) Basic understanding of VoIP, hosted telephony, SIP, and broadband connectivity Strong communication skills, both written and verbal A friendly, professional, and customer-first approach Strong organisational skills with the ability to manage multiple tasks Willingness to learn, develop and continuously improve technical and service skills A proactive attitude with a desire to problem solve Basic understanding of networking concepts (desirable but not essential) What's On Offer 20 days of annual leave plus Bank Holidays On-site parking Regular company events to support team connection and culture Professional development opportunities including training, certifications and career progression
hackajob is collaborating with Arqiva to connect them with exceptional professionals for this role. Engineer - Groundworks Teleports - Chalfont Location: Chalfont - Gerrards Cross - Buckinghamshire Total Package Salary up to £45k 15% on call allowance 6% pension contribution Private Medical 25 days annual leave Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Training provided to support City & Guilds certifications Purpose Provide first line maintenance of sites for all common issues/fault types within the Transmission network, meeting agreed service levels and team efficiency/quality targets, ensuring that we maintain our service to our customers. Supports delivery of project works both in and out of region. Accountabilities Complete diagnostic testing and resolve faults and service outages, minimizing the impact to customers, within policies and procedures Complete planned works and maintenance on the full range of systems and networks within the geographic operating environment Contribute to the delivery of projects through the provision of technical advice, installation and commissioning support and service transition support Maintain accurate records, documents and reporting of actions taken Maintain a secure working environment in line with the requirements of the Arqiva Security Policy in order to protect individuals, information, and Arqiva assets Contribute to the continuous improvement of operating policies, processes, and procedures Engage with customers and build positive working relationships Seek to upskill / develop to enable maximum benefit of preventing other truck rolls to site Generate maximum team efficiency through delivering bundled activities within skillset Supervise the delivery of 3rd party suppliers and contractors to ensure that specifications and standards meet Arqiva requirements Ability/ willingness to climb up to 60m to support structural inspections or remedial works. Participate in 24/7 365 callout response as per the scheduled rota. Skills Satellite Transmission Digital TV Transmission Data transmission over satellite including iDirect systems Telemetry and Monitoring Radio Encoding and Multiplexing Signal Analysis Signal Contribution/Distribution Knowledge & Experience HND or equivalent level 5 qualification OR relevant experience Confident and proficient with processes, standards and engineering practices related to corrective and preventative maintenance. Comprehensive working knowledge of networking principles. Comprehensive working knowledge and experience of fault finding and troubleshooting and the ability to communicate your findings within a team. Comprehensive working knowledge of systems and equipment relevant to role such as RF systems, Digital Television, Analogue Radio, DAB, Microwave links, Satellite systems, Data Networks, Telecoms etc.; Comprehensive knowledge of RF principles. Comprehensive working knowledge of the principles of power supplies, environmental controls, telemetry systems, analogue and digital electronics Comprehensive knowledge of Health & Safety legislation. On a needs basis working away from home will be required. Ability to partake in the proactive development of new Technolgies and Equipment. Takes ownership of own personal development to support business led opportunities. We are the undisputed leader in UK TV and radio broadcast, and the UK's leading Smart utilities platform, directly shaping the future of connectivity. Through our established infrastructure we ensure that media and data are delivered exactly where they're needed most, whether it's bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology. With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you'll have many opportunities to develop and grow your unique career with us. Why Arqiva? Reward . Connection . Growth At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That's why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet. Here, you'll find endless opportunities to connect, whether that's with colleagues through our internal networks and events or by making a difference in the communities where we work. And when it comes to your career, we're committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we'll support you every step of the way.
Jul 15, 2026
Full time
hackajob is collaborating with Arqiva to connect them with exceptional professionals for this role. Engineer - Groundworks Teleports - Chalfont Location: Chalfont - Gerrards Cross - Buckinghamshire Total Package Salary up to £45k 15% on call allowance 6% pension contribution Private Medical 25 days annual leave Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Training provided to support City & Guilds certifications Purpose Provide first line maintenance of sites for all common issues/fault types within the Transmission network, meeting agreed service levels and team efficiency/quality targets, ensuring that we maintain our service to our customers. Supports delivery of project works both in and out of region. Accountabilities Complete diagnostic testing and resolve faults and service outages, minimizing the impact to customers, within policies and procedures Complete planned works and maintenance on the full range of systems and networks within the geographic operating environment Contribute to the delivery of projects through the provision of technical advice, installation and commissioning support and service transition support Maintain accurate records, documents and reporting of actions taken Maintain a secure working environment in line with the requirements of the Arqiva Security Policy in order to protect individuals, information, and Arqiva assets Contribute to the continuous improvement of operating policies, processes, and procedures Engage with customers and build positive working relationships Seek to upskill / develop to enable maximum benefit of preventing other truck rolls to site Generate maximum team efficiency through delivering bundled activities within skillset Supervise the delivery of 3rd party suppliers and contractors to ensure that specifications and standards meet Arqiva requirements Ability/ willingness to climb up to 60m to support structural inspections or remedial works. Participate in 24/7 365 callout response as per the scheduled rota. Skills Satellite Transmission Digital TV Transmission Data transmission over satellite including iDirect systems Telemetry and Monitoring Radio Encoding and Multiplexing Signal Analysis Signal Contribution/Distribution Knowledge & Experience HND or equivalent level 5 qualification OR relevant experience Confident and proficient with processes, standards and engineering practices related to corrective and preventative maintenance. Comprehensive working knowledge of networking principles. Comprehensive working knowledge and experience of fault finding and troubleshooting and the ability to communicate your findings within a team. Comprehensive working knowledge of systems and equipment relevant to role such as RF systems, Digital Television, Analogue Radio, DAB, Microwave links, Satellite systems, Data Networks, Telecoms etc.; Comprehensive knowledge of RF principles. Comprehensive working knowledge of the principles of power supplies, environmental controls, telemetry systems, analogue and digital electronics Comprehensive knowledge of Health & Safety legislation. On a needs basis working away from home will be required. Ability to partake in the proactive development of new Technolgies and Equipment. Takes ownership of own personal development to support business led opportunities. We are the undisputed leader in UK TV and radio broadcast, and the UK's leading Smart utilities platform, directly shaping the future of connectivity. Through our established infrastructure we ensure that media and data are delivered exactly where they're needed most, whether it's bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology. With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you'll have many opportunities to develop and grow your unique career with us. Why Arqiva? Reward . Connection . Growth At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That's why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet. Here, you'll find endless opportunities to connect, whether that's with colleagues through our internal networks and events or by making a difference in the communities where we work. And when it comes to your career, we're committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we'll support you every step of the way.
Telecoms Fibre Engineer / FTTP Engineer We are hiring for an award-winning company offering exceptional telecoms fibre engineer job opportunities. Got a friend? apply together and work in the same team as we have duo and solo work available. Start date of Telecoms Fibre Engineer / FTTP Engineer - Immediately Pay of Telecoms Fibre Engineer / FTTP Engineer - Telecoms fibre engineer will be working from a rate card, If you work hard and put in the effort there is no cap on their earnings. Job Description of Telecoms Fibre Engineer / FTTP Engineer : - Completing Fibre Installations - Overhead / Underground jobs - Completing Fibre Surveying / Repairing Orders - You will be given full and continuous training in this role, and support throughout your working day. - Site Inspection Evaluations Including, Traffic Management to be conducted - Respond professionally and effectively to all customer requests and enquiries Key Requirements of Telecoms Fibre Engineer / FTTP Engineer : - Full UK driver's license with no more than 6 points on. Training provided for Telecoms Fibre Engineer / FTTP Engineer : - If you are successful in your application, you first day of engagement will be at one of our national training centres to complete your training. - Full attendance every day, Monday to Friday, is mandatory, missing days is not an option, as it will affect your ability to complete the course and progress within the role into your buddy period. Telecom Fibre Engineer / FTTP Engineer physical requirements: - The ability to lift objects regularly -The ability to safely climb ladders - The ability to bend and stretch with comfort - The ability to wear personal protective gear correctly most of the day
Jul 15, 2026
Full time
Telecoms Fibre Engineer / FTTP Engineer We are hiring for an award-winning company offering exceptional telecoms fibre engineer job opportunities. Got a friend? apply together and work in the same team as we have duo and solo work available. Start date of Telecoms Fibre Engineer / FTTP Engineer - Immediately Pay of Telecoms Fibre Engineer / FTTP Engineer - Telecoms fibre engineer will be working from a rate card, If you work hard and put in the effort there is no cap on their earnings. Job Description of Telecoms Fibre Engineer / FTTP Engineer : - Completing Fibre Installations - Overhead / Underground jobs - Completing Fibre Surveying / Repairing Orders - You will be given full and continuous training in this role, and support throughout your working day. - Site Inspection Evaluations Including, Traffic Management to be conducted - Respond professionally and effectively to all customer requests and enquiries Key Requirements of Telecoms Fibre Engineer / FTTP Engineer : - Full UK driver's license with no more than 6 points on. Training provided for Telecoms Fibre Engineer / FTTP Engineer : - If you are successful in your application, you first day of engagement will be at one of our national training centres to complete your training. - Full attendance every day, Monday to Friday, is mandatory, missing days is not an option, as it will affect your ability to complete the course and progress within the role into your buddy period. Telecom Fibre Engineer / FTTP Engineer physical requirements: - The ability to lift objects regularly -The ability to safely climb ladders - The ability to bend and stretch with comfort - The ability to wear personal protective gear correctly most of the day
Stevenage Would you like to be part of a group of specialist engineers helping to deliver some of the world's most sophisticated defence systems? We are currently recruiting for a software security expert, to work across a range of our products! Salary: Circa £74,000 depending on experience Dynamic (hybrid) working: 3 to 5 days per week on-site, due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. This role is an SC security clearance role and the successful candidate must also be willing to go through the DV clearance process. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: It's a great place to learn about the company's entire product range within a team that is embracing innovative technologies. Key aspects of this role include: The primary focus of this role is to guide the security aspects of product development across the whole product lifecycle, from concept through to in-service support The provision of technical expertise to our software development teams and wider project teams, offering guidance on security requirements, security techniques, software architecture, design patterns, coding standards, trade-offs, and best practices. Participating in the evaluation and selection of appropriate technologies and frameworks for software projects. Conducting security assessments and risk analyses of technologies and software systems, by identifying potential vulnerabilities and threats, and developing mitigation strategies. Supporting continuous improvement, through identifying areas for process improvement, contributing to the development and implementation of software development methodologies, tools, and frameworks. Maintaining accurate and up-to-date documentation of security processes, procedures, and guidelines. Generating security reports and metrics to track security-related activities, vulnerabilities, and remediation efforts. In Software Engineering at MBDA you will find: Engineering is at heart of our business; there is opportunity to both develop your core leadership skills, and gain a wider appreciation of sophisticated software systems. Working alongside a multi-disciplined engineering team, you will be a key part of a supportive and growing software engineering team as your career expands with us. What we're looking for from you: You'll already have experience developing complex software products in the Defence, Automotive, Aerospace or Telecoms sectors (or a similar field) Experience of software security with knowledge of industry security standards, and best practices. A natural collaborator who is a technical leader, with good communication and influencing skills, comfortable with problem solving and technical challenges. You'll have an interest in novel and emerging technologies, and the challenges that face the Security community. It would be beneficial to have experience developing embedded software and/or firmware, but not essential You'll have a degree or equivalent experience in a STEM (Science, Technology, Engineering, Mathematics) subject or similar, and be comfortable working with engineers from other disciplines Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Jul 15, 2026
Full time
Stevenage Would you like to be part of a group of specialist engineers helping to deliver some of the world's most sophisticated defence systems? We are currently recruiting for a software security expert, to work across a range of our products! Salary: Circa £74,000 depending on experience Dynamic (hybrid) working: 3 to 5 days per week on-site, due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. This role is an SC security clearance role and the successful candidate must also be willing to go through the DV clearance process. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: It's a great place to learn about the company's entire product range within a team that is embracing innovative technologies. Key aspects of this role include: The primary focus of this role is to guide the security aspects of product development across the whole product lifecycle, from concept through to in-service support The provision of technical expertise to our software development teams and wider project teams, offering guidance on security requirements, security techniques, software architecture, design patterns, coding standards, trade-offs, and best practices. Participating in the evaluation and selection of appropriate technologies and frameworks for software projects. Conducting security assessments and risk analyses of technologies and software systems, by identifying potential vulnerabilities and threats, and developing mitigation strategies. Supporting continuous improvement, through identifying areas for process improvement, contributing to the development and implementation of software development methodologies, tools, and frameworks. Maintaining accurate and up-to-date documentation of security processes, procedures, and guidelines. Generating security reports and metrics to track security-related activities, vulnerabilities, and remediation efforts. In Software Engineering at MBDA you will find: Engineering is at heart of our business; there is opportunity to both develop your core leadership skills, and gain a wider appreciation of sophisticated software systems. Working alongside a multi-disciplined engineering team, you will be a key part of a supportive and growing software engineering team as your career expands with us. What we're looking for from you: You'll already have experience developing complex software products in the Defence, Automotive, Aerospace or Telecoms sectors (or a similar field) Experience of software security with knowledge of industry security standards, and best practices. A natural collaborator who is a technical leader, with good communication and influencing skills, comfortable with problem solving and technical challenges. You'll have an interest in novel and emerging technologies, and the challenges that face the Security community. It would be beneficial to have experience developing embedded software and/or firmware, but not essential You'll have a degree or equivalent experience in a STEM (Science, Technology, Engineering, Mathematics) subject or similar, and be comfortable working with engineers from other disciplines Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Job Title: Comms Maintenance Engineer Location: Field-based role, St Asaph, Denbighshire, North Wales Salary: 30,000 - 35,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times inc. a 30-minute lunch break. Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: We are seeking a Comms Maintenance Engineer (2nd Line) to provide advanced support across our VoIP, connectivity, and data networking services. This role is responsible for handling escalated incidents from the Comms Helpdesk and ensuring timely and effective resolution of more complex technical issues. This is a Field-based role, completing required site visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes. Ownership & Escalation Control: Take full ownership of escalated incidents and avoid unnecessary re-escalation. Technical Troubleshooting: Resolve complex issues across VoIP platforms, SIP, call routing, QoS, routers, firewalls, and connectivity services. Supplier & Carrier Coordination: Work with third-party providers and carriers to progress and resolve faults. Site Visits (Escalations): Attend customer sites where remote resolution is not possible. Installations & Changes: Support installations and system changes requiring specialist knowledge. Knowledge & Continual Improvement: Document fixes and contribute to knowledge base improvements. Service Communication: Provide clear, professional updates and manage customer expectations effectively. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in a telecoms or MSP environment in a 2nd line or specialist role. Strong understanding of SIP, RTP, NAT and VoIP systems. Experience with routing, switching, VLANs and QoS. Ability to diagnose complex issues across network and voice layers. Excellent problem-solving and communication skills. Ability to prioritise workload and manage escalated tickets effectively. Full UK driving licence (clean). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Maintenance Technician, Telecoms Engineer, Comms Engineer, Field Based Telecoms Engineer, 2nd Line Engineer, 2nd Line Support Technician, MSP Engineer, Telecommunications Support Technician will also be considered for this role.
Jul 15, 2026
Full time
Job Title: Comms Maintenance Engineer Location: Field-based role, St Asaph, Denbighshire, North Wales Salary: 30,000 - 35,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times inc. a 30-minute lunch break. Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: We are seeking a Comms Maintenance Engineer (2nd Line) to provide advanced support across our VoIP, connectivity, and data networking services. This role is responsible for handling escalated incidents from the Comms Helpdesk and ensuring timely and effective resolution of more complex technical issues. This is a Field-based role, completing required site visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes. Ownership & Escalation Control: Take full ownership of escalated incidents and avoid unnecessary re-escalation. Technical Troubleshooting: Resolve complex issues across VoIP platforms, SIP, call routing, QoS, routers, firewalls, and connectivity services. Supplier & Carrier Coordination: Work with third-party providers and carriers to progress and resolve faults. Site Visits (Escalations): Attend customer sites where remote resolution is not possible. Installations & Changes: Support installations and system changes requiring specialist knowledge. Knowledge & Continual Improvement: Document fixes and contribute to knowledge base improvements. Service Communication: Provide clear, professional updates and manage customer expectations effectively. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in a telecoms or MSP environment in a 2nd line or specialist role. Strong understanding of SIP, RTP, NAT and VoIP systems. Experience with routing, switching, VLANs and QoS. Ability to diagnose complex issues across network and voice layers. Excellent problem-solving and communication skills. Ability to prioritise workload and manage escalated tickets effectively. Full UK driving licence (clean). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Maintenance Technician, Telecoms Engineer, Comms Engineer, Field Based Telecoms Engineer, 2nd Line Engineer, 2nd Line Support Technician, MSP Engineer, Telecommunications Support Technician will also be considered for this role.
Telecommunications Engineer Manchester (Ideally located: Bolton, Bury, Oldham, Burnley, Blackburn, Accrington, Wigan, Chorley, Lancashire, Greater Manchester, Stockport) £32,000 + Training + Progression + Vehicle + Overtime + Benefits Do you have Telecoms background looking to join a specialist business offering full training across modern systems within a development plan?On offer is an exciting role working for a pioneering business, where you will go to high-end customer sites and work on large projects with good benefits attached. This UK leading company provide infrastructure to multiple businesses across the UK allowing for efficient communications. They specialise in a variety of sectors from Unified Communications to Hosted Solutions.In this Monday - Friday days based role you will be based from the company main HQ and customer sites. You will perform Installation and Maintenance on a variety of communication systems. This will range from Telecoms, VoIP, IT and Network.This role would suit a Telecoms Engineer looking for a great opportunity to develop your career technically and progress into senior posts. The role: Installation, Maintenance and Commissioning. Cat 5, Cat 6. Monday - Friday (8.30am - 5pm) The person: Engineering background. Telecommunications / Unified communications background. Commutable to Manchester Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jul 15, 2026
Full time
Telecommunications Engineer Manchester (Ideally located: Bolton, Bury, Oldham, Burnley, Blackburn, Accrington, Wigan, Chorley, Lancashire, Greater Manchester, Stockport) £32,000 + Training + Progression + Vehicle + Overtime + Benefits Do you have Telecoms background looking to join a specialist business offering full training across modern systems within a development plan?On offer is an exciting role working for a pioneering business, where you will go to high-end customer sites and work on large projects with good benefits attached. This UK leading company provide infrastructure to multiple businesses across the UK allowing for efficient communications. They specialise in a variety of sectors from Unified Communications to Hosted Solutions.In this Monday - Friday days based role you will be based from the company main HQ and customer sites. You will perform Installation and Maintenance on a variety of communication systems. This will range from Telecoms, VoIP, IT and Network.This role would suit a Telecoms Engineer looking for a great opportunity to develop your career technically and progress into senior posts. The role: Installation, Maintenance and Commissioning. Cat 5, Cat 6. Monday - Friday (8.30am - 5pm) The person: Engineering background. Telecommunications / Unified communications background. Commutable to Manchester Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.
Jul 15, 2026
Full time
Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: 28,000 - 30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.
