Scala Engineer (Digital - MTD - SA View and Change 1) Role Details Scala Engineer (Scala Play Developer) Day Rate: £490/day inside IR35 Duration: 6 months Clearance Required: BPSS Location: Mostly remote (Telford 2 days onsite per month) Sector: Public Sector/Government Job Description Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools, forming a key part of the government's ambition for HMRC to become one of the most digitally advanced tax authorities in the world. MTD makes it easier for businesses, self-employed individuals and landlords to get their tax right first time by integrating tax into their day-to-day business activities through software and digital tools, creating a single, up-to-date view of a customer's tax affairs in one modern, robust IT system. We're hiring Scala Play developers to join a dynamic team building solutions for public sector clients, within a mature Agile environment working alongside specialists from development and other disciplines. This means delivering user-centric digital services end-to-end on high-performance cloud platforms, using emerging languages and technologies as part of self-empowered, multi-disciplined teams with the freedom to shape ways of working to the latest industry practices. Continuous improvement runs through both working practices and technical approach, with team members' knowledge and experience directly shaping how solutions are built. Beyond the immediate team, engineers are part of several communities spread across multiple sites, providing a wider network to share ideas and get support. Key Responsibilities Deliver user stories as part of a multi-disciplined Agile team Build, deploy and support Scala Play microservices, working closely with user researchers and designers Apply well-established software development techniques such as TDD and pair programming Get involved across all stages of service delivery - configuring, deploying and monitoring using industry-standard tooling, working in a DevOps capacity Contribute to problem solving, business analysis, quality assurance, application design and architecture alongside core Scala development Participate in and help shape wider engineering communities, sharing ideas and driving continuous improvement in tools and technologies Skills and Experience Required Strong technical competence in Scala Strong technical competence in Play Unit testing and integration testing Desirable Skills Experience with cloud-based infrastructure Understanding of application security principles Understanding of continuous integration and continuous delivery Well-rounded Agile developer skills - problem solving, business analysis, quality assurance, application design and architecture Strong communication skills and a professional, approachable manner If this matches your skills and experience, please apply today!
Jul 22, 2026
Contractor
Scala Engineer (Digital - MTD - SA View and Change 1) Role Details Scala Engineer (Scala Play Developer) Day Rate: £490/day inside IR35 Duration: 6 months Clearance Required: BPSS Location: Mostly remote (Telford 2 days onsite per month) Sector: Public Sector/Government Job Description Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools, forming a key part of the government's ambition for HMRC to become one of the most digitally advanced tax authorities in the world. MTD makes it easier for businesses, self-employed individuals and landlords to get their tax right first time by integrating tax into their day-to-day business activities through software and digital tools, creating a single, up-to-date view of a customer's tax affairs in one modern, robust IT system. We're hiring Scala Play developers to join a dynamic team building solutions for public sector clients, within a mature Agile environment working alongside specialists from development and other disciplines. This means delivering user-centric digital services end-to-end on high-performance cloud platforms, using emerging languages and technologies as part of self-empowered, multi-disciplined teams with the freedom to shape ways of working to the latest industry practices. Continuous improvement runs through both working practices and technical approach, with team members' knowledge and experience directly shaping how solutions are built. Beyond the immediate team, engineers are part of several communities spread across multiple sites, providing a wider network to share ideas and get support. Key Responsibilities Deliver user stories as part of a multi-disciplined Agile team Build, deploy and support Scala Play microservices, working closely with user researchers and designers Apply well-established software development techniques such as TDD and pair programming Get involved across all stages of service delivery - configuring, deploying and monitoring using industry-standard tooling, working in a DevOps capacity Contribute to problem solving, business analysis, quality assurance, application design and architecture alongside core Scala development Participate in and help shape wider engineering communities, sharing ideas and driving continuous improvement in tools and technologies Skills and Experience Required Strong technical competence in Scala Strong technical competence in Play Unit testing and integration testing Desirable Skills Experience with cloud-based infrastructure Understanding of application security principles Understanding of continuous integration and continuous delivery Well-rounded Agile developer skills - problem solving, business analysis, quality assurance, application design and architecture Strong communication skills and a professional, approachable manner If this matches your skills and experience, please apply today!
Service Designer Location: Remote Rate: 575/day Inside IR35 Duration: Initial contract until October (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities Design and improve end-to-end user journeys across complex digital services Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers Facilitate workshops to understand user needs, pain points, and service improvements Produce service blueprints, journey maps, process maps, and design artefacts Apply user-centred design principles to shape service improvements Support discovery, alpha, beta, and live delivery phases Ensure services are designed to meet user needs while aligning with business and operational objectives Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement What We're Looking For Strong experience as a Service Designer within complex digital transformation programmes Experience working within multidisciplinary Agile teams Ability to map and improve end-to-end services and user journeys Strong workshop facilitation and stakeholder engagement skills Experience producing service design artefacts including service blueprints and journey maps Excellent communication skills with the ability to simplify complex problems Comfortable working in large, fast-paced organisations with multiple stakeholders Nice to Have Government or public sector experience (particularly GDS environments) Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes Familiarity with GDS Service Standard and user-centred design methodologies
Jul 22, 2026
Contractor
Service Designer Location: Remote Rate: 575/day Inside IR35 Duration: Initial contract until October (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities Design and improve end-to-end user journeys across complex digital services Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers Facilitate workshops to understand user needs, pain points, and service improvements Produce service blueprints, journey maps, process maps, and design artefacts Apply user-centred design principles to shape service improvements Support discovery, alpha, beta, and live delivery phases Ensure services are designed to meet user needs while aligning with business and operational objectives Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement What We're Looking For Strong experience as a Service Designer within complex digital transformation programmes Experience working within multidisciplinary Agile teams Ability to map and improve end-to-end services and user journeys Strong workshop facilitation and stakeholder engagement skills Experience producing service design artefacts including service blueprints and journey maps Excellent communication skills with the ability to simplify complex problems Comfortable working in large, fast-paced organisations with multiple stakeholders Nice to Have Government or public sector experience (particularly GDS environments) Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes Familiarity with GDS Service Standard and user-centred design methodologies
Some roles keep systems running. Others help power discoveries that can genuinely change lives. We're working with one of Europe's leading biomedical research institutes to find a Lead HPC Engineer who wants to play a key role in supporting world-class science. Behind every breakthrough is an enormous amount of data, compute power and technical expertise, and that's where this team comes in. This is a chance to take ownership of a sophisticated HPC and storage environment that sits at the heart of a hugely ambitious research programme. You'll work closely with scientists, researchers and technology teams to ensure critical platforms remain reliable, scalable and ready for whatever comes next. It's a role with plenty of variety. One day you might be helping shape the future direction of the HPC environment, the next you're guiding the team through a complex technical challenge, improving services for users, or working directly with researchers to understand what's needed to support the next phase of their work. Alongside the technical side, you'll also play an important leadership role. You'll help drive best practice, support colleagues, oversee operational delivery and act as a key point of contact across the organisation. This isn't simply about keeping the lights on; it's about helping build and evolve services that enable exceptional research. We're looking for someone with experience working in HPC environments and large-scale infrastructure who enjoys solving problems, working with people and taking ownership. You'll be technically strong, comfortable navigating competing priorities and able to communicate effectively with both technical and non-technical audiences. Experience within research, higher education or scientific environments would be beneficial, but it isn't essential. Curiosity, collaboration and a genuine interest in supporting meaningful work are just as important. In return, you'll join an organisation known not only for its scientific impact, but also for its culture. It's a place filled with intelligent, passionate and approachable people who care deeply about what they do. You'll have the opportunity to work with cutting-edge technologies, contribute to research with real-world impact and help shape services that are central to the organisation's success. If you're looking for a role where technical excellence, purpose and influence come together, we'd love to tell you more.
Jul 22, 2026
Contractor
Some roles keep systems running. Others help power discoveries that can genuinely change lives. We're working with one of Europe's leading biomedical research institutes to find a Lead HPC Engineer who wants to play a key role in supporting world-class science. Behind every breakthrough is an enormous amount of data, compute power and technical expertise, and that's where this team comes in. This is a chance to take ownership of a sophisticated HPC and storage environment that sits at the heart of a hugely ambitious research programme. You'll work closely with scientists, researchers and technology teams to ensure critical platforms remain reliable, scalable and ready for whatever comes next. It's a role with plenty of variety. One day you might be helping shape the future direction of the HPC environment, the next you're guiding the team through a complex technical challenge, improving services for users, or working directly with researchers to understand what's needed to support the next phase of their work. Alongside the technical side, you'll also play an important leadership role. You'll help drive best practice, support colleagues, oversee operational delivery and act as a key point of contact across the organisation. This isn't simply about keeping the lights on; it's about helping build and evolve services that enable exceptional research. We're looking for someone with experience working in HPC environments and large-scale infrastructure who enjoys solving problems, working with people and taking ownership. You'll be technically strong, comfortable navigating competing priorities and able to communicate effectively with both technical and non-technical audiences. Experience within research, higher education or scientific environments would be beneficial, but it isn't essential. Curiosity, collaboration and a genuine interest in supporting meaningful work are just as important. In return, you'll join an organisation known not only for its scientific impact, but also for its culture. It's a place filled with intelligent, passionate and approachable people who care deeply about what they do. You'll have the opportunity to work with cutting-edge technologies, contribute to research with real-world impact and help shape services that are central to the organisation's success. If you're looking for a role where technical excellence, purpose and influence come together, we'd love to tell you more.
Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa - £84k - £86k Annual Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 22, 2026
Contractor
Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa - £84k - £86k Annual Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Digital Product Researcher You'll be part of the Product Design & Research team within the Commercial directorate, acting as a strategic research partner across the product lifecycle. This team plays a vital role in ensuring customer insight is embedded into product decision-making, helping shape digital experiences that improve customer outcomes and drive commercial performance. What you'll do: Serve as the primary research contact for senior product, design and business stakeholders Advise teams on when and how to use research, helping scope and shape product strategy based on insight Confidently present research findings and recommendations to senior leadership Advocate for user-centred thinking across the organisation Lead mixed-method research projects that span discovery to evaluation Ensure research outputs drive decisions by translating findings into actionable insights aligned with business goals Develop and maintain standards for research deliverables, including insight reports, journey maps and frameworks Collaborate with Product, Analytics, Experimentation, Personalisation and Design teams to integrate insight into iterative product design and development Establish and manage research operations processes, including participant recruitment, tool management, templates and documentation repositories Define and implement scalable research governance and ethical standards Mentor and upskill team members in research best practices, methods and tools Lead retrospectives and drive continuous improvement of research maturity within the organisation Uphold and embed a high bar for research quality, rigour and impact Promote inclusive, accessible and ethical research practices Design and deliver workshops, sprints and training that build shared understanding and cross-functional collaboration What you'll bring to British Airways: Good time management skills with a track record of delivering on time Exceptional facilitation and workshop skills Expertise in moderated and unmoderated usability research Expertise in qualitative and quantitative research methods Strong research storytelling skills Strong knowledge of design principles, product development processes and the Double Diamond Ability to build trusted relationships across disciplines and influence at senior levels Systems-thinking approach with experience shaping ResearchOps Strong stakeholder and relationship management capability Commitment to excellence Resilient, flexible and proactive approach Organised and collaborative working style Clear and persuasive communication skills User-focused and insight-driven mindset Continuous improvement approach to methods and practices Agile and forward-thinking mindset Strategic thinker Proactive and self-directed approach Positive and calm when working through ambiguity Open-minded, curious and receptive to new perspectives Champion for inclusion, accessibility and ethics in design and research Your experience: Bachelor's Degree (or higher) in Psychology, Human-Computer Interaction, Anthropology, Product Design or a related field, or relevant professional experience 6+ years conducting UX or product research in digital environments Portfolio of UX research case studies Proven experience leading strategic and evaluative research within agile product teams Track record of influencing roadmap decisions and senior stakeholders through research insight Experience working in fast-paced, consumer-facing environments with a commercial focus Strong experience working with Product teams in an Agile framework Experience establishing ResearchOps infrastructure and mentoring others Strong experience conducting accessibility-focused research What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Jul 22, 2026
Full time
A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Digital Product Researcher You'll be part of the Product Design & Research team within the Commercial directorate, acting as a strategic research partner across the product lifecycle. This team plays a vital role in ensuring customer insight is embedded into product decision-making, helping shape digital experiences that improve customer outcomes and drive commercial performance. What you'll do: Serve as the primary research contact for senior product, design and business stakeholders Advise teams on when and how to use research, helping scope and shape product strategy based on insight Confidently present research findings and recommendations to senior leadership Advocate for user-centred thinking across the organisation Lead mixed-method research projects that span discovery to evaluation Ensure research outputs drive decisions by translating findings into actionable insights aligned with business goals Develop and maintain standards for research deliverables, including insight reports, journey maps and frameworks Collaborate with Product, Analytics, Experimentation, Personalisation and Design teams to integrate insight into iterative product design and development Establish and manage research operations processes, including participant recruitment, tool management, templates and documentation repositories Define and implement scalable research governance and ethical standards Mentor and upskill team members in research best practices, methods and tools Lead retrospectives and drive continuous improvement of research maturity within the organisation Uphold and embed a high bar for research quality, rigour and impact Promote inclusive, accessible and ethical research practices Design and deliver workshops, sprints and training that build shared understanding and cross-functional collaboration What you'll bring to British Airways: Good time management skills with a track record of delivering on time Exceptional facilitation and workshop skills Expertise in moderated and unmoderated usability research Expertise in qualitative and quantitative research methods Strong research storytelling skills Strong knowledge of design principles, product development processes and the Double Diamond Ability to build trusted relationships across disciplines and influence at senior levels Systems-thinking approach with experience shaping ResearchOps Strong stakeholder and relationship management capability Commitment to excellence Resilient, flexible and proactive approach Organised and collaborative working style Clear and persuasive communication skills User-focused and insight-driven mindset Continuous improvement approach to methods and practices Agile and forward-thinking mindset Strategic thinker Proactive and self-directed approach Positive and calm when working through ambiguity Open-minded, curious and receptive to new perspectives Champion for inclusion, accessibility and ethics in design and research Your experience: Bachelor's Degree (or higher) in Psychology, Human-Computer Interaction, Anthropology, Product Design or a related field, or relevant professional experience 6+ years conducting UX or product research in digital environments Portfolio of UX research case studies Proven experience leading strategic and evaluative research within agile product teams Track record of influencing roadmap decisions and senior stakeholders through research insight Experience working in fast-paced, consumer-facing environments with a commercial focus Strong experience working with Product teams in an Agile framework Experience establishing ResearchOps infrastructure and mentoring others Strong experience conducting accessibility-focused research What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Service Designer Public Sector Digital Services Rate: Up to 450/day IR35: Inside IR35 Location: Largely remote, with occasional travel to Leeds Contract: 6 months Start: ASAP We are supporting a consultancy partner delivering a major public sector digital transformation programme and are looking for an experienced Service Designer to join a multidisciplinary team. Working alongside User Researchers, Product Managers and Delivery teams, you'll help shape user-centred digital services, ensuring they are accessible, evidence-led and aligned to best practice. What you'll be doing Design end-to-end user journeys across complex digital services Facilitate workshops with stakeholders and delivery teams Produce service blueprints, journey maps and design artefacts Collaborate closely with User Researchers, Content Designers and Developers Apply user-centred design principles throughout delivery Support discovery, alpha and beta activities where required Essential Experience Previous Service Design experience within UK Government or Healthcare Strong user-centred design capability Experience working within agile multidisciplinary teams Workshop facilitation and stakeholder engagement Journey mapping and service blueprinting Designing accessible digital services This is an excellent opportunity to join a long-running public sector programme delivering services with real user impact.
Jul 22, 2026
Contractor
Service Designer Public Sector Digital Services Rate: Up to 450/day IR35: Inside IR35 Location: Largely remote, with occasional travel to Leeds Contract: 6 months Start: ASAP We are supporting a consultancy partner delivering a major public sector digital transformation programme and are looking for an experienced Service Designer to join a multidisciplinary team. Working alongside User Researchers, Product Managers and Delivery teams, you'll help shape user-centred digital services, ensuring they are accessible, evidence-led and aligned to best practice. What you'll be doing Design end-to-end user journeys across complex digital services Facilitate workshops with stakeholders and delivery teams Produce service blueprints, journey maps and design artefacts Collaborate closely with User Researchers, Content Designers and Developers Apply user-centred design principles throughout delivery Support discovery, alpha and beta activities where required Essential Experience Previous Service Design experience within UK Government or Healthcare Strong user-centred design capability Experience working within agile multidisciplinary teams Workshop facilitation and stakeholder engagement Journey mapping and service blueprinting Designing accessible digital services This is an excellent opportunity to join a long-running public sector programme delivering services with real user impact.
Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Rate : £600/Day Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 22, 2026
Contractor
Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Rate : £600/Day Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
MERITUS are recruiting for a User Researcher to join our digital software client on an initial contract, supporting the development of user-centred products within the public sector. USER RESEARCHER - £500 to £600 PER DAY - REMOTE (UK) WITH OCCASIONAL TRAVEL - IMMEDIATE START - SECTOR: DIGITAL SOFTWARE / PUBLIC SECTOR An established software organisation is looking to appoint an experienced User Researcher to support the ongoing development of a suite of products used across the public sector. Working as part of a collaborative UX team, you'll play a key role in understanding user needs throughout the product lifecycle, helping to shape intuitive, accessible and user-focused digital services. This is an excellent opportunity to work closely with Product, Design and Engineering teams, influencing product decisions through high-quality user research and insight. The Opportunity Reporting into the UX leadership team, you'll take ownership of planning, delivering and communicating user research activities across multiple stages of product development, from early discovery through to live services. You'll engage directly with end users, facilitate research sessions, analyse findings and translate insights into meaningful recommendations that influence product direction and improve user experience. What You'll Be Doing Planning and delivering user research across Discovery, Alpha, Beta and Live phases. Conducting user interviews, usability testing and research workshops. Selecting appropriate qualitative and quantitative research methods. Creating research plans, discussion guides and test scripts. Developing user personas, journey maps and other research artefacts. Producing wireframes and prototypes to support usability testing. Analysing research findings and presenting actionable insights to stakeholders. Working closely with Product Managers, Designers and Engineering teams within an Agile environment. Championing user-centred design and promoting best practice across the wider business. Supporting accessibility and inclusive design principles throughout the product lifecycle. About You We're looking for an experienced User Researcher who is passionate about understanding user behaviour and translating research into meaningful product improvements. You'll be confident managing research activities independently, engaging with stakeholders at all levels and influencing product decisions through evidence-based recommendations. You'll thrive in Agile environments and enjoy working collaboratively within multidisciplinary teams. What We're Looking For Essential 10+ years' experience in User Research. Experience planning and delivering end-to-end user research programmes. Strong qualitative and quantitative research skills. Experience conducting user interviews, usability testing and workshops. Ability to create personas, user journeys and research outputs. Experience working within Agile product development environments. Excellent communication and stakeholder management skills. Ability to work independently while managing multiple priorities. Desirable Experience creating wireframes and prototypes using Figma. Knowledge of accessibility standards, including WCAG 2.2. Experience using product analytics tools such as Pendo. Previous experience delivering research within public sector or government Why Join? This is an excellent opportunity to join a well-established digital product organisation delivering software that has a genuine impact across the public sector. You'll work alongside experienced Product, Design and Engineering professionals in a collaborative environment where user research plays a central role in shaping future product development, while enjoying the flexibility of a predominantly remote contract with occasional travel.
Jul 21, 2026
Contractor
MERITUS are recruiting for a User Researcher to join our digital software client on an initial contract, supporting the development of user-centred products within the public sector. USER RESEARCHER - £500 to £600 PER DAY - REMOTE (UK) WITH OCCASIONAL TRAVEL - IMMEDIATE START - SECTOR: DIGITAL SOFTWARE / PUBLIC SECTOR An established software organisation is looking to appoint an experienced User Researcher to support the ongoing development of a suite of products used across the public sector. Working as part of a collaborative UX team, you'll play a key role in understanding user needs throughout the product lifecycle, helping to shape intuitive, accessible and user-focused digital services. This is an excellent opportunity to work closely with Product, Design and Engineering teams, influencing product decisions through high-quality user research and insight. The Opportunity Reporting into the UX leadership team, you'll take ownership of planning, delivering and communicating user research activities across multiple stages of product development, from early discovery through to live services. You'll engage directly with end users, facilitate research sessions, analyse findings and translate insights into meaningful recommendations that influence product direction and improve user experience. What You'll Be Doing Planning and delivering user research across Discovery, Alpha, Beta and Live phases. Conducting user interviews, usability testing and research workshops. Selecting appropriate qualitative and quantitative research methods. Creating research plans, discussion guides and test scripts. Developing user personas, journey maps and other research artefacts. Producing wireframes and prototypes to support usability testing. Analysing research findings and presenting actionable insights to stakeholders. Working closely with Product Managers, Designers and Engineering teams within an Agile environment. Championing user-centred design and promoting best practice across the wider business. Supporting accessibility and inclusive design principles throughout the product lifecycle. About You We're looking for an experienced User Researcher who is passionate about understanding user behaviour and translating research into meaningful product improvements. You'll be confident managing research activities independently, engaging with stakeholders at all levels and influencing product decisions through evidence-based recommendations. You'll thrive in Agile environments and enjoy working collaboratively within multidisciplinary teams. What We're Looking For Essential 10+ years' experience in User Research. Experience planning and delivering end-to-end user research programmes. Strong qualitative and quantitative research skills. Experience conducting user interviews, usability testing and workshops. Ability to create personas, user journeys and research outputs. Experience working within Agile product development environments. Excellent communication and stakeholder management skills. Ability to work independently while managing multiple priorities. Desirable Experience creating wireframes and prototypes using Figma. Knowledge of accessibility standards, including WCAG 2.2. Experience using product analytics tools such as Pendo. Previous experience delivering research within public sector or government Why Join? This is an excellent opportunity to join a well-established digital product organisation delivering software that has a genuine impact across the public sector. You'll work alongside experienced Product, Design and Engineering professionals in a collaborative environment where user research plays a central role in shaping future product development, while enjoying the flexibility of a predominantly remote contract with occasional travel.
Service Designer 3 Month contract - Inside IR35 - up to 580 per day London based - hybrid working - 2-3 days onsite Government sector - must have current and active SC Clearance to be considered Key Responsibilities: Plan, lead, and deliver service design for public service in Discovery, Apply a range of methods-e.g. stakeholder interviews, contextual inquiry Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross functional teams - User Researchers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure materials are insight driven. Communicate findings to varied audiences-through visual artefacts, presentations, and stakeholder playbacks Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand Skills & Experience Excellent experience advocating for and working within GDS service standards. Create engaging narratives and stories based on research findings to communicate insights effectively. Strong portfolio or case studies showing research that informed successful service or product outcomes Incredible and demonstrable experience creating user journey maps or E2E diagrams. Strong storytelling skills with an ability to present complex information clearly. Excellent communication and collaboration skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jul 21, 2026
Contractor
Service Designer 3 Month contract - Inside IR35 - up to 580 per day London based - hybrid working - 2-3 days onsite Government sector - must have current and active SC Clearance to be considered Key Responsibilities: Plan, lead, and deliver service design for public service in Discovery, Apply a range of methods-e.g. stakeholder interviews, contextual inquiry Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross functional teams - User Researchers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure materials are insight driven. Communicate findings to varied audiences-through visual artefacts, presentations, and stakeholder playbacks Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand Skills & Experience Excellent experience advocating for and working within GDS service standards. Create engaging narratives and stories based on research findings to communicate insights effectively. Strong portfolio or case studies showing research that informed successful service or product outcomes Incredible and demonstrable experience creating user journey maps or E2E diagrams. Strong storytelling skills with an ability to present complex information clearly. Excellent communication and collaboration skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
SC Cleared User Researcher Location: Predominantly Remote (occasional travel required for user research activities) Rate: 492 per day (Umbrella) IR35 Status: Inside IR35 Security Clearance: Active SC Clearance and BPSS required Your New Role We are currently recruiting for an experienced User Researcher to join a major public sector transformation programme. This is an exciting opportunity to play a key role in shaping digital services that are accessible, inclusive, and truly centred around user needs. Working within a multidisciplinary agile environment, you will lead and deliver user research across different stages of the service lifecycle, helping teams make evidence-based decisions that improve user outcomes and support wider organisational transformation. The successful candidate will have extensive experience working within the Public Sector and a strong understanding of Government Digital Service (GDS) standards and ways of working. What You'll Be Doing Planning and conducting user research activities using appropriate qualitative and quantitative research methods. Understanding and applying a range of user research methods across different service lifecycle phases and advising teams on best practice. Synthesising and communicating user insights in a clear, impactful way to influence service design, policy development, and strategic decision-making. Establishing and embedding a strong user-centred design culture within agile delivery teams. Working closely with multidisciplinary teams including Product, Delivery, Service Design, Policy, Operations, and User-Centred Design professionals. Championing user-centred and inclusive design principles across the organisation. Researching diverse user groups to ensure digital services are accessible and inclusive. Influencing senior stakeholders and demonstrating the value of user-centred design through evidence-based recommendations. Ensuring ethical research standards are maintained and that participants' wellbeing and safeguarding requirements are upheld throughout research activities. Supporting the development of service strategies, transformation roadmaps, and future-state service propositions. What You'll Need to Succeed Active SC Clearance and BPSS clearance. Extensive User Research experience within UK Public Sector environments. Strong knowledge and practical application of GDS standards, service assessments, and user-centred design principles. Experience delivering research across multiple phases of the service lifecycle. Ability to analyse complex research findings and present actionable insights to a variety of audiences. Proven experience influencing stakeholders at all levels, including senior leadership. Strong understanding of accessibility and inclusive design. Experience working within agile, multidisciplinary delivery teams. Excellent stakeholder management, communication, and facilitation skills. Knowledge of research ethics, safeguarding, and participant wellbeing considerations. What You'll Get in Return Opportunity to contribute to high-profile public sector digital transformation programmes. Predominantly remote working arrangement. Collaborative and user-focused delivery environment. Competitive day rate of 492 per day. Chance to work alongside experienced digital, product, and design professionals delivering services that make a real impact. What You Need to Do Now If you're interested in this role, click 'Apply Now' to submit your application, or contact Hays Technology for a confidential discussion and further information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 21, 2026
Contractor
SC Cleared User Researcher Location: Predominantly Remote (occasional travel required for user research activities) Rate: 492 per day (Umbrella) IR35 Status: Inside IR35 Security Clearance: Active SC Clearance and BPSS required Your New Role We are currently recruiting for an experienced User Researcher to join a major public sector transformation programme. This is an exciting opportunity to play a key role in shaping digital services that are accessible, inclusive, and truly centred around user needs. Working within a multidisciplinary agile environment, you will lead and deliver user research across different stages of the service lifecycle, helping teams make evidence-based decisions that improve user outcomes and support wider organisational transformation. The successful candidate will have extensive experience working within the Public Sector and a strong understanding of Government Digital Service (GDS) standards and ways of working. What You'll Be Doing Planning and conducting user research activities using appropriate qualitative and quantitative research methods. Understanding and applying a range of user research methods across different service lifecycle phases and advising teams on best practice. Synthesising and communicating user insights in a clear, impactful way to influence service design, policy development, and strategic decision-making. Establishing and embedding a strong user-centred design culture within agile delivery teams. Working closely with multidisciplinary teams including Product, Delivery, Service Design, Policy, Operations, and User-Centred Design professionals. Championing user-centred and inclusive design principles across the organisation. Researching diverse user groups to ensure digital services are accessible and inclusive. Influencing senior stakeholders and demonstrating the value of user-centred design through evidence-based recommendations. Ensuring ethical research standards are maintained and that participants' wellbeing and safeguarding requirements are upheld throughout research activities. Supporting the development of service strategies, transformation roadmaps, and future-state service propositions. What You'll Need to Succeed Active SC Clearance and BPSS clearance. Extensive User Research experience within UK Public Sector environments. Strong knowledge and practical application of GDS standards, service assessments, and user-centred design principles. Experience delivering research across multiple phases of the service lifecycle. Ability to analyse complex research findings and present actionable insights to a variety of audiences. Proven experience influencing stakeholders at all levels, including senior leadership. Strong understanding of accessibility and inclusive design. Experience working within agile, multidisciplinary delivery teams. Excellent stakeholder management, communication, and facilitation skills. Knowledge of research ethics, safeguarding, and participant wellbeing considerations. What You'll Get in Return Opportunity to contribute to high-profile public sector digital transformation programmes. Predominantly remote working arrangement. Collaborative and user-focused delivery environment. Competitive day rate of 492 per day. Chance to work alongside experienced digital, product, and design professionals delivering services that make a real impact. What You Need to Do Now If you're interested in this role, click 'Apply Now' to submit your application, or contact Hays Technology for a confidential discussion and further information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description We're looking for a Lead Design Researcher to join the Onboarding Squad in London . You'll be part of Wise's global mission to build an open and fair financial system. At Wise, we've got a clear mission - money without borders. Built by and for people who live global lives. We're at a genuinely exciting time, and building tools to help customers see how valuable Wise can be for them has never been more important in achieving our mission. Your mission: Your mission is to lead research on how our customers behaviour in our acquisition funnel. You'll work as the lead researcher for a pod of 4 teams covering SEO, comparison, referrals and our website. You'll join a thriving research community of 20+ researchers in London and work on the most important research for 4 of the Onboarding squad's teams. As a Lead Researcher, most of your time will be doing hands-on research doing the strategic leadership with support of your lead around the work. You'll ship important strategic and evaluative research while taking responsibility for the research direction for the teams in your pod, always prioritising the most impactful work for the customer. You'll also manage and mentor one junior researcher within your area. This role is suitable for a researcher who has led strategic direction and a small team before, or this might be your first leadership role for an experienced and grounded Senior/Staff researcher. As a Lead Researcher, you're evolving as a leader. You'll contribute by: Setting priorities and research direction - proactively prioritise for yourself and others, understanding how the work connects to squad and business goals Elevating craft and capabilities - lead by example and actively develop the research thinking and technical capabilities of individuals, the team and the squad Articulating strategy - clearly communicate research strategy to your teams and key stakeholders, positively influencing focus and priorities Demonstrating impact through people - mentor and guide team members, ensuring their growth and improved performance creates downstream impact Influencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation to drive user-centred decision making Leading with guts - Set clear goals and direction for others, course-correcting when necessary, and champion quality, the user and a human-centred approach Using modern tools thoughtfully - leverage AI and emerging tools where they help accelerate research delivery and impact, while maintaining research rigour and quality A bit about you Research excellence: Deep experience with both generative and evaluative research; exceptional problem-solving and holistic research thinking Strong judgment in choosing the right research approach for different levels of ambiguity and complexity Skilled at building decision confidence through well-designed studies and clear evidence Expert at connecting user evidence to business outcomes that drive action Proven track record of scaling research influence across teams and senior stakeholders Experience with mixed-method studies and modern research tools, including thoughtful use of AI Able to guide teams on actioning insights and work closely with designers to ideate based on findings Top-notch presentation and storytelling skills, especially when sharing impactful insights A strong point of view on how AI should be being used by researchers, and demonstrate how you have been using it to elevate your craft. Leadership competencies: Experience managing and developing researchers, with examples of elevating team capabilities and performance Proven ability to set clear goals and priorities for others that connect to business objectives Skilled at influencing senior leaders and negotiating across teams and squads Track record of championing research quality, user advocacy, and human-centred design at the organisational level Strategic impact: Able to articulate research strategy and positively influence squad and team focus Deep understanding of how research connects to team, squad and business goals Examples of mentoring others to create downstream impact through their growth As a heads up, this role probably isn't for you if: Your experience is primarily market research and/or academia You don't have demonstrable experience leading UX research within the tech/product industry You haven't managed or mentored researchers before You're not comfortable navigating the complexity of overseeing multiple product areas in a fast-paced environment Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Jul 21, 2026
Full time
hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description We're looking for a Lead Design Researcher to join the Onboarding Squad in London . You'll be part of Wise's global mission to build an open and fair financial system. At Wise, we've got a clear mission - money without borders. Built by and for people who live global lives. We're at a genuinely exciting time, and building tools to help customers see how valuable Wise can be for them has never been more important in achieving our mission. Your mission: Your mission is to lead research on how our customers behaviour in our acquisition funnel. You'll work as the lead researcher for a pod of 4 teams covering SEO, comparison, referrals and our website. You'll join a thriving research community of 20+ researchers in London and work on the most important research for 4 of the Onboarding squad's teams. As a Lead Researcher, most of your time will be doing hands-on research doing the strategic leadership with support of your lead around the work. You'll ship important strategic and evaluative research while taking responsibility for the research direction for the teams in your pod, always prioritising the most impactful work for the customer. You'll also manage and mentor one junior researcher within your area. This role is suitable for a researcher who has led strategic direction and a small team before, or this might be your first leadership role for an experienced and grounded Senior/Staff researcher. As a Lead Researcher, you're evolving as a leader. You'll contribute by: Setting priorities and research direction - proactively prioritise for yourself and others, understanding how the work connects to squad and business goals Elevating craft and capabilities - lead by example and actively develop the research thinking and technical capabilities of individuals, the team and the squad Articulating strategy - clearly communicate research strategy to your teams and key stakeholders, positively influencing focus and priorities Demonstrating impact through people - mentor and guide team members, ensuring their growth and improved performance creates downstream impact Influencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation to drive user-centred decision making Leading with guts - Set clear goals and direction for others, course-correcting when necessary, and champion quality, the user and a human-centred approach Using modern tools thoughtfully - leverage AI and emerging tools where they help accelerate research delivery and impact, while maintaining research rigour and quality A bit about you Research excellence: Deep experience with both generative and evaluative research; exceptional problem-solving and holistic research thinking Strong judgment in choosing the right research approach for different levels of ambiguity and complexity Skilled at building decision confidence through well-designed studies and clear evidence Expert at connecting user evidence to business outcomes that drive action Proven track record of scaling research influence across teams and senior stakeholders Experience with mixed-method studies and modern research tools, including thoughtful use of AI Able to guide teams on actioning insights and work closely with designers to ideate based on findings Top-notch presentation and storytelling skills, especially when sharing impactful insights A strong point of view on how AI should be being used by researchers, and demonstrate how you have been using it to elevate your craft. Leadership competencies: Experience managing and developing researchers, with examples of elevating team capabilities and performance Proven ability to set clear goals and priorities for others that connect to business objectives Skilled at influencing senior leaders and negotiating across teams and squads Track record of championing research quality, user advocacy, and human-centred design at the organisational level Strategic impact: Able to articulate research strategy and positively influence squad and team focus Deep understanding of how research connects to team, squad and business goals Examples of mentoring others to create downstream impact through their growth As a heads up, this role probably isn't for you if: Your experience is primarily market research and/or academia You don't have demonstrable experience leading UX research within the tech/product industry You haven't managed or mentored researchers before You're not comfortable navigating the complexity of overseeing multiple product areas in a fast-paced environment Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Join a small friendly team developing user interface in C# for scientific instruments Based in Cambridge, this company develops scientific instrumentation based on imaging technologies. Their hardware and software products are used by researchers in the pharmaceutical and life science fields to accelerate and simplify scientific analysis of samples. Joining their small, collaborative development team, you would focus on user interface components for instrument control and presentation of imagery and other data. Essential requirements: A good degree in computer science or similar subject from a well-respected university Demonstrably strong software development skills in C# .NET 4.0 including familiarity with WPF, XAML, and Microsoft Visual Studio Experience interfacing with camera systems and extracting and processing image data Experience of interfacing with COM-based components You will need good communication and team working skills along with good organisation and a focus on timely delivery of software Full existing right to work in the UK without restriction, time limit, or the need for sponsorship Skills in Visual C++ and ATL COM objects, Microsoft SQL Server, Transact-SQL, or NUnit would be advantageous but not essential. A competitive salary and benefits package are on offer to the successful candidate. The company's offices are conveniently located in Cambridge close to public transport options. There is scope for hybrid working 1 day per week. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call ecm or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27671 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.
Jul 21, 2026
Full time
Join a small friendly team developing user interface in C# for scientific instruments Based in Cambridge, this company develops scientific instrumentation based on imaging technologies. Their hardware and software products are used by researchers in the pharmaceutical and life science fields to accelerate and simplify scientific analysis of samples. Joining their small, collaborative development team, you would focus on user interface components for instrument control and presentation of imagery and other data. Essential requirements: A good degree in computer science or similar subject from a well-respected university Demonstrably strong software development skills in C# .NET 4.0 including familiarity with WPF, XAML, and Microsoft Visual Studio Experience interfacing with camera systems and extracting and processing image data Experience of interfacing with COM-based components You will need good communication and team working skills along with good organisation and a focus on timely delivery of software Full existing right to work in the UK without restriction, time limit, or the need for sponsorship Skills in Visual C++ and ATL COM objects, Microsoft SQL Server, Transact-SQL, or NUnit would be advantageous but not essential. A competitive salary and benefits package are on offer to the successful candidate. The company's offices are conveniently located in Cambridge close to public transport options. There is scope for hybrid working 1 day per week. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call ecm or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27671 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.
Your new company You will be joining a leading government-focused digital transformation programme, working within a multidisciplinary team to help shape and improve user-centred digital services. This is an opportunity to contribute to a high-profile discovery project focused on improving service delivery and user experience click apply for full job details
Jul 20, 2026
Contractor
Your new company You will be joining a leading government-focused digital transformation programme, working within a multidisciplinary team to help shape and improve user-centred digital services. This is an opportunity to contribute to a high-profile discovery project focused on improving service delivery and user experience click apply for full job details
Content Designer (SFIA 4) | £380 Per Day | Inside IR35 | Hybrid Content Designer (SFIA Level 4) £380 per day | Inside IR35 SC Eligible Required Hybrid Working Manchester, Newcastle, Blackpool or Sheffield We're currently supporting a major public sector digital transformation programme and are looking for an experienced Content Designer to join a multidisciplinary User-Centred Design (UCD) team. This is an exciting opportunity to work on large-scale digital services that directly impact millions of users across the UK. The Role As a Content Designer, you will be responsible for creating clear, accessible and user-focused content that meets user needs while adhering to established content standards and design principles. Working closely with researchers, designers, developers and product teams, you'll use evidence and user insight to shape content across digital services, ensuring a seamless and accessible user experience. Key Experience Required ? Strong experience creating accessible, plain English content ? Experience applying content design standards, patterns and style guides ? Ability to use qualitative and quantitative research to inform content decisions ? Experience testing and iterating content based on user feedback ? Proven stakeholder engagement and collaboration skills ? Experience working within Agile delivery environments ? Experience working within multidisciplinary teams Desirable Experience Government Digital Service (GDS) or wider public sector experience Digital service delivery experience Knowledge of User-Centred Design (UCD) methodologies Experience with prototyping and design tools such as: Figma Mural Lucid Sketch Additional Information Rate: £380 per day Contract: Inside IR35 Clearance: Must be SC eligible Location: Manchester, Newcastle, Blackpool or Sheffield Hybrid Working: On-site attendance typically required 1-2 times per month and for key sprint activities Start Date: ASAP If you're an experienced Content Designer looking to contribute to high-profile digital programmes in a collaborative Agile environment, we'd love to hear from you. Apply now for immediate consideration.
Jul 20, 2026
Contractor
Content Designer (SFIA 4) | £380 Per Day | Inside IR35 | Hybrid Content Designer (SFIA Level 4) £380 per day | Inside IR35 SC Eligible Required Hybrid Working Manchester, Newcastle, Blackpool or Sheffield We're currently supporting a major public sector digital transformation programme and are looking for an experienced Content Designer to join a multidisciplinary User-Centred Design (UCD) team. This is an exciting opportunity to work on large-scale digital services that directly impact millions of users across the UK. The Role As a Content Designer, you will be responsible for creating clear, accessible and user-focused content that meets user needs while adhering to established content standards and design principles. Working closely with researchers, designers, developers and product teams, you'll use evidence and user insight to shape content across digital services, ensuring a seamless and accessible user experience. Key Experience Required ? Strong experience creating accessible, plain English content ? Experience applying content design standards, patterns and style guides ? Ability to use qualitative and quantitative research to inform content decisions ? Experience testing and iterating content based on user feedback ? Proven stakeholder engagement and collaboration skills ? Experience working within Agile delivery environments ? Experience working within multidisciplinary teams Desirable Experience Government Digital Service (GDS) or wider public sector experience Digital service delivery experience Knowledge of User-Centred Design (UCD) methodologies Experience with prototyping and design tools such as: Figma Mural Lucid Sketch Additional Information Rate: £380 per day Contract: Inside IR35 Clearance: Must be SC eligible Location: Manchester, Newcastle, Blackpool or Sheffield Hybrid Working: On-site attendance typically required 1-2 times per month and for key sprint activities Start Date: ASAP If you're an experienced Content Designer looking to contribute to high-profile digital programmes in a collaborative Agile environment, we'd love to hear from you. Apply now for immediate consideration.
Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Rate : 600/Day Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 18, 2026
Contractor
Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Rate : 600/Day Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job title: Design Researcher - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa 600/Day Hours: 35 hours, full time About this opportunity we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Required Skills & Experience Strong UX Research, User Research or Design Research experience. Expertise in qualitative research methods. Experience conducting customer interviews and research moderation. Usability testing and concept testing experience. Discovery research experience. Ability to synthesise complex findings into clear insights. Strong stakeholder engagement and communication skills. Experience working within multidisciplinary teams. Experience working closely with design and product teams to identify and prioritise the right research questions Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Responsibilities Plan and conduct end-to-end user research activities. Deliver discovery, evaluative and generative research. Conduct customer interviews, observations and moderated research sessions. Facilitate usability testing and concept validation. Analyse qualitative and quantitative data. Generate actionable insights and recommendations. Collaborate closely with Service Designers, Product teams and stakeholders. Present findings to senior stakeholders and influence decision-making. Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. Responsible for managing the research plan and roadmap for your service or product area. Deliver research to solve customer problems, unlock new opportunities, and guide what is created. Working on varied research across the product development lifecycle, from generative to evaluative research. Desirable Experience Mixed-methods research (qualitative and quantitative). Behavioural Research, Behavioural Science or Psychology exposure. Experience researching vulnerable customers or sensitive customer journeys. Healthcare, health-tech, financial services or customer-focused industry experience. Familiarity with behavioural design principles Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 18, 2026
Contractor
Job title: Design Researcher - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa 600/Day Hours: 35 hours, full time About this opportunity we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Required Skills & Experience Strong UX Research, User Research or Design Research experience. Expertise in qualitative research methods. Experience conducting customer interviews and research moderation. Usability testing and concept testing experience. Discovery research experience. Ability to synthesise complex findings into clear insights. Strong stakeholder engagement and communication skills. Experience working within multidisciplinary teams. Experience working closely with design and product teams to identify and prioritise the right research questions Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Responsibilities Plan and conduct end-to-end user research activities. Deliver discovery, evaluative and generative research. Conduct customer interviews, observations and moderated research sessions. Facilitate usability testing and concept validation. Analyse qualitative and quantitative data. Generate actionable insights and recommendations. Collaborate closely with Service Designers, Product teams and stakeholders. Present findings to senior stakeholders and influence decision-making. Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. Responsible for managing the research plan and roadmap for your service or product area. Deliver research to solve customer problems, unlock new opportunities, and guide what is created. Working on varied research across the product development lifecycle, from generative to evaluative research. Desirable Experience Mixed-methods research (qualitative and quantitative). Behavioural Research, Behavioural Science or Psychology exposure. Experience researching vulnerable customers or sensitive customer journeys. Healthcare, health-tech, financial services or customer-focused industry experience. Familiarity with behavioural design principles Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Role Title: Lead User Researcher Duration: contract to run until 30/12/2026 Location: Hybrid working. Predominantly remote, but some travel to Client site will be required (estimated 2 days per week to London and/or the South). Rate: up to 736 p/d Umbrella inside IR35 Clearance required: Active SC (DV Preferred) and Sole UK National Role purpose / summary You are to be the lead User Experience Consultant Designer and User Researcher, working within a Project Team proactively engaging with the Client's broad array of Senior military and civilian senior stakeholders and end User representatives, gain understanding of user needs based on different personas, capturing and turning that into designs that can be agreed with the Users and implemented into the application by the developers. You will have experience of working with users in Public Sector (ideally Defence specifically), of various user research techniques, including conducting User interviews, creating personas, mapping user journeys and pain points, designing wireframes and prototypes, conducting usability testing to iterate and improve the User Experience. You will be comfortable using the supporting tools for Agile product delivery such as JIRA (User Story / Defect / Task Management), Confluence (Documentation / Comms), and Slack (collaboration / comms). Key Responsibilities Conduct user research using interviews, workshops, and usability testing with Senior stakeholders and end users. Create and maintain personas, user journeys, and experience maps to inform design decisions. Design wireframes, interactive prototypes, and high-fidelity mock-ups using Figma. Define and maintain a design system aligned with accessibility and performance standards. Collaborate with developers to ensure design-to-code alignment for React (TypeScript) components. Document research findings, design decisions, and UX guidelines in Confluence. Advocate for inclusive design and compliance with WCAG accessibility standards. Essential Skills Design & Prototyping Figma (Proficient) - components, variants, design tokens, prototyping. User Research Experience with interviews, surveys, usability testing, and synthesizing insights. Good communication and able to engage with senior stakeholders Collaboration Tools Jira (work tracking), Confluence (documentation), Slack (comms). Accessibility & Performance Core Web Vitals awareness. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jul 18, 2026
Contractor
Role Title: Lead User Researcher Duration: contract to run until 30/12/2026 Location: Hybrid working. Predominantly remote, but some travel to Client site will be required (estimated 2 days per week to London and/or the South). Rate: up to 736 p/d Umbrella inside IR35 Clearance required: Active SC (DV Preferred) and Sole UK National Role purpose / summary You are to be the lead User Experience Consultant Designer and User Researcher, working within a Project Team proactively engaging with the Client's broad array of Senior military and civilian senior stakeholders and end User representatives, gain understanding of user needs based on different personas, capturing and turning that into designs that can be agreed with the Users and implemented into the application by the developers. You will have experience of working with users in Public Sector (ideally Defence specifically), of various user research techniques, including conducting User interviews, creating personas, mapping user journeys and pain points, designing wireframes and prototypes, conducting usability testing to iterate and improve the User Experience. You will be comfortable using the supporting tools for Agile product delivery such as JIRA (User Story / Defect / Task Management), Confluence (Documentation / Comms), and Slack (collaboration / comms). Key Responsibilities Conduct user research using interviews, workshops, and usability testing with Senior stakeholders and end users. Create and maintain personas, user journeys, and experience maps to inform design decisions. Design wireframes, interactive prototypes, and high-fidelity mock-ups using Figma. Define and maintain a design system aligned with accessibility and performance standards. Collaborate with developers to ensure design-to-code alignment for React (TypeScript) components. Document research findings, design decisions, and UX guidelines in Confluence. Advocate for inclusive design and compliance with WCAG accessibility standards. Essential Skills Design & Prototyping Figma (Proficient) - components, variants, design tokens, prototyping. User Research Experience with interviews, surveys, usability testing, and synthesizing insights. Good communication and able to engage with senior stakeholders Collaboration Tools Jira (work tracking), Confluence (documentation), Slack (comms). Accessibility & Performance Core Web Vitals awareness. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Senior Machine Learning Engineer Remote Salary 90,000- 160,000 (flexable) Hexwired Recruitment has partnered with an innovative AI technology company developing next-generation machine learning systems for real-world applications. They're looking for an experienced Machine Learning Engineer to join a small, highly technical team building production-grade AI solutions from the ground up. The Role This is a hands-on engineering position where you'll take ownership of key machine learning components throughout their entire lifecycle. You'll be responsible for designing, developing and deploying scalable ML systems that solve complex real-world problems. Your responsibilities will include: Designing and implementing production-ready machine learning systems. Owning the full ML lifecycle, from data preparation and model training through to deployment and optimisation. Translating research concepts into robust, scalable production solutions. Monitoring, debugging and improving models using production data and user feedback. Working closely with software engineers, researchers and product teams to deliver impactful features. Mentoring other engineers through technical leadership, code reviews and best practices. Building systems that balance performance, latency, reliability and scalability. Technology Python PyTorch and/or JAX GPU-based model training and inference Modern machine learning infrastructure What We're Looking For Commercial experience building and deploying machine learning models into production. Strong understanding of modern ML architectures and production challenges. Excellent software engineering skills with a focus on maintainable, production-quality code. Ability to work independently and take ownership of technical delivery. Strong problem-solving skills and a pragmatic approach to engineering. Excellent communication skills and a collaborative mindset. Apply today by contacting Hexwired Recruitment. If you are an experienced Senior Machine Learning Engineer looking for a new remote opportunity paying a market-leading salary up to 160,000. Apply today by contacting Hexwired Recruitment. For more information on this role, or any other jobs across; Embedded, C++ programming, Embedded Linux, Golang Development, FPGA, Python, Javascript, C#, Electronics, Secure Boot, Power Electronics, Digital Design, Machine Learning, Data Science or Simulation contact us today.
Jul 18, 2026
Full time
Senior Machine Learning Engineer Remote Salary 90,000- 160,000 (flexable) Hexwired Recruitment has partnered with an innovative AI technology company developing next-generation machine learning systems for real-world applications. They're looking for an experienced Machine Learning Engineer to join a small, highly technical team building production-grade AI solutions from the ground up. The Role This is a hands-on engineering position where you'll take ownership of key machine learning components throughout their entire lifecycle. You'll be responsible for designing, developing and deploying scalable ML systems that solve complex real-world problems. Your responsibilities will include: Designing and implementing production-ready machine learning systems. Owning the full ML lifecycle, from data preparation and model training through to deployment and optimisation. Translating research concepts into robust, scalable production solutions. Monitoring, debugging and improving models using production data and user feedback. Working closely with software engineers, researchers and product teams to deliver impactful features. Mentoring other engineers through technical leadership, code reviews and best practices. Building systems that balance performance, latency, reliability and scalability. Technology Python PyTorch and/or JAX GPU-based model training and inference Modern machine learning infrastructure What We're Looking For Commercial experience building and deploying machine learning models into production. Strong understanding of modern ML architectures and production challenges. Excellent software engineering skills with a focus on maintainable, production-quality code. Ability to work independently and take ownership of technical delivery. Strong problem-solving skills and a pragmatic approach to engineering. Excellent communication skills and a collaborative mindset. Apply today by contacting Hexwired Recruitment. If you are an experienced Senior Machine Learning Engineer looking for a new remote opportunity paying a market-leading salary up to 160,000. Apply today by contacting Hexwired Recruitment. For more information on this role, or any other jobs across; Embedded, C++ programming, Embedded Linux, Golang Development, FPGA, Python, Javascript, C#, Electronics, Secure Boot, Power Electronics, Digital Design, Machine Learning, Data Science or Simulation contact us today.
hackajob is collaborating with Solirius Reply to connect them with exceptional professionals for this role. Role: Product Manager Location: London/Hybrid Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS) / Eligible for Security Clearance About Us: Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real-world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients' needs. It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with a variety of key clients from both the public and private sectors, such as the Ministry of Justice, Department for Education, FCDO, UEFA, International Olympic Committee, and Mercedes-Benz, with plans to increase our client base further in the near future. We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do, making the most of our consultants' expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers and progress in the direction they choose. About You: You are enthusiastic, motivated, and passionate about delivering digital products that create meaningful value for users and clients. You are a proactive and experienced Product Manager who enjoys working collaboratively with multidisciplinary teams to define product strategy, shape roadmaps, and deliver successful digital solutions. You are customer-focused, commercially aware, and thrive in Agile environments. You are confident engaging with stakeholders at all levels, making informed decisions based on user needs, business objectives, and data-driven insights. You are an excellent communicator with strong leadership skills and enjoy solving complex problems while balancing business priorities with technical considerations. Requirements The Role: We are looking for a Product Manager with proven industry experience in digital product delivery. You will be responsible for defining product vision, developing product strategy, and working closely with clients and delivery teams to deliver high-quality digital products. You will work collaboratively with Business Analysts, User Researchers, Designers, Developers, Delivery Managers, and client stakeholders to ensure products deliver measurable value for both users and the business. You will be responsible for managing roadmaps, product backlogs, prioritising features and ensuring delivery aligns with strategic objectives throughout the product lifecycle. Key Responsibilities: Defining and communicating a clear product vision and strategy aligned with user and client business objectives. Developing, maintaining and prioritising the product roadmap to maximise business and customer value. Managing and prioritising the product backlog, ensuring work is clearly defined and understood by delivery teams. Working closely with Business Analysts, User Researchers, UX/UI Designers, Developers, Quality Assurance Engineers, and Delivery Managers throughout the product lifecycle. Collaborating with clients and stakeholders to understand business goals, user needs and opportunities for product improvement. Making evidence-based product decisions using customer feedback, analytics and user research. Defining product objectives, success measures and key performance indicators (KPIs). Leading backlog refinement, sprint planning and product prioritisation activities within Agile delivery teams. Managing stakeholder expectations by communicating priorities, trade-offs and delivery plans effectively. Supporting product discovery activities, validating ideas and ensuring solutions solve genuine user problems. Driving continuous product improvement through iterative delivery, experimentation and ongoing customer feedback. Key Skills & Experience: Proven experience working as a Product Manager, Product Owner or within a similar digital product role. Experience defining product vision, strategy and roadmaps for digital products or services. Strong understanding of Agile delivery methodologies and experience working within Scrum or Kanban teams. Experience managing and prioritising product backlogs to maximise customer and business value. Experience working with multidisciplinary teams including engineering, UX, Business Analysis and Delivery Management. Strong stakeholder management skills with the ability to influence and build relationships at all levels. Experience using customer insight, analytics and user research to inform product decisions. Excellent communication, presentation and facilitation skills. Strong analytical and problem-solving abilities with a pragmatic approach to product delivery. Commercial awareness with the ability to balance customer needs, business objectives and technical constraints. An interest in technology and an understanding of its practical application. Experience delivering digital transformation projects within the public sector or consultancy environments would be advantageous. Benefits What We Offer: Competitive salary Private healthcare insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Bonus Scheme Statutory & Contributory pension Gym Membership Benefits Flexible Working Annual Away Days Monthly Company Socials Equality & Diversity: Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us. Package and Benefits: Competitive salary, dependent on experience Flexible working / Work from home Generous annual discretionary bonus 25 days annual leave + bank holidays 10 days allocated for development training per year Contributory pension Private Healthcare Gym membership Annual away days and social events
Jul 17, 2026
Full time
hackajob is collaborating with Solirius Reply to connect them with exceptional professionals for this role. Role: Product Manager Location: London/Hybrid Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS) / Eligible for Security Clearance About Us: Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real-world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients' needs. It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with a variety of key clients from both the public and private sectors, such as the Ministry of Justice, Department for Education, FCDO, UEFA, International Olympic Committee, and Mercedes-Benz, with plans to increase our client base further in the near future. We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do, making the most of our consultants' expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers and progress in the direction they choose. About You: You are enthusiastic, motivated, and passionate about delivering digital products that create meaningful value for users and clients. You are a proactive and experienced Product Manager who enjoys working collaboratively with multidisciplinary teams to define product strategy, shape roadmaps, and deliver successful digital solutions. You are customer-focused, commercially aware, and thrive in Agile environments. You are confident engaging with stakeholders at all levels, making informed decisions based on user needs, business objectives, and data-driven insights. You are an excellent communicator with strong leadership skills and enjoy solving complex problems while balancing business priorities with technical considerations. Requirements The Role: We are looking for a Product Manager with proven industry experience in digital product delivery. You will be responsible for defining product vision, developing product strategy, and working closely with clients and delivery teams to deliver high-quality digital products. You will work collaboratively with Business Analysts, User Researchers, Designers, Developers, Delivery Managers, and client stakeholders to ensure products deliver measurable value for both users and the business. You will be responsible for managing roadmaps, product backlogs, prioritising features and ensuring delivery aligns with strategic objectives throughout the product lifecycle. Key Responsibilities: Defining and communicating a clear product vision and strategy aligned with user and client business objectives. Developing, maintaining and prioritising the product roadmap to maximise business and customer value. Managing and prioritising the product backlog, ensuring work is clearly defined and understood by delivery teams. Working closely with Business Analysts, User Researchers, UX/UI Designers, Developers, Quality Assurance Engineers, and Delivery Managers throughout the product lifecycle. Collaborating with clients and stakeholders to understand business goals, user needs and opportunities for product improvement. Making evidence-based product decisions using customer feedback, analytics and user research. Defining product objectives, success measures and key performance indicators (KPIs). Leading backlog refinement, sprint planning and product prioritisation activities within Agile delivery teams. Managing stakeholder expectations by communicating priorities, trade-offs and delivery plans effectively. Supporting product discovery activities, validating ideas and ensuring solutions solve genuine user problems. Driving continuous product improvement through iterative delivery, experimentation and ongoing customer feedback. Key Skills & Experience: Proven experience working as a Product Manager, Product Owner or within a similar digital product role. Experience defining product vision, strategy and roadmaps for digital products or services. Strong understanding of Agile delivery methodologies and experience working within Scrum or Kanban teams. Experience managing and prioritising product backlogs to maximise customer and business value. Experience working with multidisciplinary teams including engineering, UX, Business Analysis and Delivery Management. Strong stakeholder management skills with the ability to influence and build relationships at all levels. Experience using customer insight, analytics and user research to inform product decisions. Excellent communication, presentation and facilitation skills. Strong analytical and problem-solving abilities with a pragmatic approach to product delivery. Commercial awareness with the ability to balance customer needs, business objectives and technical constraints. An interest in technology and an understanding of its practical application. Experience delivering digital transformation projects within the public sector or consultancy environments would be advantageous. Benefits What We Offer: Competitive salary Private healthcare insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Bonus Scheme Statutory & Contributory pension Gym Membership Benefits Flexible Working Annual Away Days Monthly Company Socials Equality & Diversity: Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us. Package and Benefits: Competitive salary, dependent on experience Flexible working / Work from home Generous annual discretionary bonus 25 days annual leave + bank holidays 10 days allocated for development training per year Contributory pension Private Healthcare Gym membership Annual away days and social events
hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description We're looking for a Senior Analyst who is passionate about our mission of Money Without Borders to join our LATAM MEA expansion product team to help drive data-driven decisions that would support building and scaling our Wise products across markets in LATAM & MEA. How you'll contribute: Drive KPI Performance: You'll partner with Product Managers and other Analysts to develop KPIs for our expansion markets and monitor the impact of new product features on them. Identify and action opportunities to enhance the team's key performance indicators (KPIs). Develop and own strategies to continuously improve team metrics. Analytical Leadership in Product Launches: Serve as the primary analytical point of contact for product launches within the team. Conduct analysis including forecasting, discovery analysis, and experimentation to support new product rollouts. Data-Driven Decision Making: Influence product decisions with robust and actionable data insights. Build and present compelling data-driven arguments to establish conviction and support within the team. You'll make contributions to the wider product goals of the company to achieve our Mission: Money without borders Development of Data Assets: Construct and maintain valuable data assets to aid the team in diagnosing issues and understanding product impacts. Ensure data assets are accessible and effectively utilised by the team to enhance product and customer insights. This role will give you the opportunity to: Choose your path to impact - we believe people are most empowered when they can act independently. So rather than telling you what to do, you'll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you'll have the freedom to make your own calls Grow as a Product Analyst - Grow and inspire your team and others across Wise Get amazing exposure to the full breadth and depth of our product while working with a group of multi disciplinary teams of amazing, smart and dedicated product analysts, engineers, product managers, researchers, designers and many more The freedom to have real impact - The opportunities you'll identify are key to Wise reaching future millions of customers and redefining how payments work internationally at scale About You: Strong analytical mind and product intuition, centered around the banking and financial industry. Technical skill-set in Python, advanced SQL, BI tools Experience working with technical teams (PMs, engineers, analysts) Relevant experience in a data driven and complex environment with limited guidance Understanding of events data - Mixpanel / Google Analytics / Amplitude or similar Strong communication and stakeholder management skills, with ability to translate data into compelling narratives Hustler-mentality. You can take work beyond the analysis and get things done. Good to have: Experience in Fintech domain Knowledge of utilities like Airflow/Github/DBT Experience with user-facing products and data Please note we are not able to offer visa sponsorship for this level Additional Information Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Jul 17, 2026
Full time
hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description We're looking for a Senior Analyst who is passionate about our mission of Money Without Borders to join our LATAM MEA expansion product team to help drive data-driven decisions that would support building and scaling our Wise products across markets in LATAM & MEA. How you'll contribute: Drive KPI Performance: You'll partner with Product Managers and other Analysts to develop KPIs for our expansion markets and monitor the impact of new product features on them. Identify and action opportunities to enhance the team's key performance indicators (KPIs). Develop and own strategies to continuously improve team metrics. Analytical Leadership in Product Launches: Serve as the primary analytical point of contact for product launches within the team. Conduct analysis including forecasting, discovery analysis, and experimentation to support new product rollouts. Data-Driven Decision Making: Influence product decisions with robust and actionable data insights. Build and present compelling data-driven arguments to establish conviction and support within the team. You'll make contributions to the wider product goals of the company to achieve our Mission: Money without borders Development of Data Assets: Construct and maintain valuable data assets to aid the team in diagnosing issues and understanding product impacts. Ensure data assets are accessible and effectively utilised by the team to enhance product and customer insights. This role will give you the opportunity to: Choose your path to impact - we believe people are most empowered when they can act independently. So rather than telling you what to do, you'll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you'll have the freedom to make your own calls Grow as a Product Analyst - Grow and inspire your team and others across Wise Get amazing exposure to the full breadth and depth of our product while working with a group of multi disciplinary teams of amazing, smart and dedicated product analysts, engineers, product managers, researchers, designers and many more The freedom to have real impact - The opportunities you'll identify are key to Wise reaching future millions of customers and redefining how payments work internationally at scale About You: Strong analytical mind and product intuition, centered around the banking and financial industry. Technical skill-set in Python, advanced SQL, BI tools Experience working with technical teams (PMs, engineers, analysts) Relevant experience in a data driven and complex environment with limited guidance Understanding of events data - Mixpanel / Google Analytics / Amplitude or similar Strong communication and stakeholder management skills, with ability to translate data into compelling narratives Hustler-mentality. You can take work beyond the analysis and get things done. Good to have: Experience in Fintech domain Knowledge of utilities like Airflow/Github/DBT Experience with user-facing products and data Please note we are not able to offer visa sponsorship for this level Additional Information Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
