Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowl click apply for full job details
Aug 03, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowl click apply for full job details
Industrial Disease Claims Handler Location: Leeds / Bradford / Manchester - Hybrid Circa £38,750 Basic + Bonus & Excellent Benefits Package IPS Group is working with a leading global professional services organisation to recruit several experienced Industrial Disease Claims Handlers to join their expanding Claims Management Team. This is a great opportunity for someone looking to develop within a specialist environment handling complex, high-value claims. The Role / Team: You'll manage your own caseload of complex industrial disease claims, taking ownership from start to finish. This includes policy investigations, liability assessments, and identifying recovery opportunities, with a proactive approach to reducing litigation and driving efficient outcomes. You'll be joining an established and supportive team of experienced claims professionals, working collaboratively on shared goals while building deeper technical expertise. The environment is focused on quality, accuracy, and continuous development within a growing claims function. Required Skills & Experience: We're keen to speak with individuals with a strong background in EL/PL claims, ideally with exposure to industrial disease work and a good understanding of legal processes and terminology. You should be confident in communicating with a range of stakeholders and demonstrate strong organisation and decision-making skills. Candidates from both insurance and legal backgrounds will be considered, including claimant and defendant experience. What's in it for you: You'll receive a competitive salary, hybrid working, and a strong benefits package including private medical cover, 24/7 virtual GP access, performance-related bonus, volunteering days, and comprehensive wellbeing support. This is a strong opportunity for someone looking to step into more complex work or join a collaborative, non-target-driven environment within a respected global organisation.To learn more about this opportunity, apply today or get in touch: /
Aug 03, 2026
Full time
Industrial Disease Claims Handler Location: Leeds / Bradford / Manchester - Hybrid Circa £38,750 Basic + Bonus & Excellent Benefits Package IPS Group is working with a leading global professional services organisation to recruit several experienced Industrial Disease Claims Handlers to join their expanding Claims Management Team. This is a great opportunity for someone looking to develop within a specialist environment handling complex, high-value claims. The Role / Team: You'll manage your own caseload of complex industrial disease claims, taking ownership from start to finish. This includes policy investigations, liability assessments, and identifying recovery opportunities, with a proactive approach to reducing litigation and driving efficient outcomes. You'll be joining an established and supportive team of experienced claims professionals, working collaboratively on shared goals while building deeper technical expertise. The environment is focused on quality, accuracy, and continuous development within a growing claims function. Required Skills & Experience: We're keen to speak with individuals with a strong background in EL/PL claims, ideally with exposure to industrial disease work and a good understanding of legal processes and terminology. You should be confident in communicating with a range of stakeholders and demonstrate strong organisation and decision-making skills. Candidates from both insurance and legal backgrounds will be considered, including claimant and defendant experience. What's in it for you: You'll receive a competitive salary, hybrid working, and a strong benefits package including private medical cover, 24/7 virtual GP access, performance-related bonus, volunteering days, and comprehensive wellbeing support. This is a strong opportunity for someone looking to step into more complex work or join a collaborative, non-target-driven environment within a respected global organisation.To learn more about this opportunity, apply today or get in touch: /
hackajob is collaborating with AXA to connect them with exceptional professionals for this role. AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview: We're seeking a proactive, strategic Product Manager with extensive insurance claims experience, familiarity with Guidewire and strong expertise in data and digital products. You'll lead the end-to-end product strategy, roadmap and delivery for our Claims Handler experience, working closely with claims teams, stakeholders and technical partners. Leading multiple squads and Product Owners, your focus will be on driving operational excellence, process improvements, automation and customer satisfaction through discovery, innovation and continuous value delivery. You'll also oversee the development and evolution of data-driven products, ensuring scalability, security and alignment with AXA's broader transformation goals. Key responsibilities: Define and communicate a compelling product vision aligned with business goals, customer needs and strategic priorities across claims, data, and digital initiatives. Lead discovery efforts by analysing workflows, engaging with claims teams, design, engineering and data specialists to identify automation, process redesign and digital opportunities. Develop and oversee product roadmaps for claims handling, data products and digital solutions, translating strategic intent into tangible outcomes throughout the entire product lifecycle. Shape demand and manage investment cases, prioritising initiatives based on impact, ROI and strategic fit, while acting as the primary decision-maker on scope, trade-offs and investments. Lead, mentor and coordinate cross-functional teams of Product Owners and squads, fostering a collaborative culture of continuous value delivery, backlog grooming and stakeholder engagement. Partner with design, engineering, architecture and third-party vendors (including SaaS providers like Guidewire) to ensure products are scalable, secure, user-centric and innovative. Monitor KPIs, success metrics and adoption rates to evaluate impact, drive continuous improvement and demonstrate value, while managing risks and dependencies across delivery landscapes. Drive initiatives to enhance claims customer experience, operational efficiency and cost management through automation, process redesign and digital transformation, ensuring compliance within regulated environments. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. Your skills & experience: Experience managing insurance claims platforms, with specific expertise in Guidewire or similar systems, including configuration, integration, automation and digital capabilities. Strong ability to lead discovery efforts through stakeholder collaboration, workflow analysis and data-driven insights, uncovering operational pain points and innovative opportunities. Strategic thinker with a strong grasp of how claims operations impact overall business performance, customer satisfaction and cost management. Demonstrated success in leading cross-functional teams, including product, engineering, design and operations, fostering a collaborative and discovery-driven culture. Expertise in agile practices, customer-centric design and delivering iterative value at scale. Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change. Experience navigating regulated environments such as financial services or insurance. Certifications such as SAFe, AIPMM and Pragmatic with a commitment to continuous learning and industry thought leadership. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
Aug 03, 2026
Full time
hackajob is collaborating with AXA to connect them with exceptional professionals for this role. AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview: We're seeking a proactive, strategic Product Manager with extensive insurance claims experience, familiarity with Guidewire and strong expertise in data and digital products. You'll lead the end-to-end product strategy, roadmap and delivery for our Claims Handler experience, working closely with claims teams, stakeholders and technical partners. Leading multiple squads and Product Owners, your focus will be on driving operational excellence, process improvements, automation and customer satisfaction through discovery, innovation and continuous value delivery. You'll also oversee the development and evolution of data-driven products, ensuring scalability, security and alignment with AXA's broader transformation goals. Key responsibilities: Define and communicate a compelling product vision aligned with business goals, customer needs and strategic priorities across claims, data, and digital initiatives. Lead discovery efforts by analysing workflows, engaging with claims teams, design, engineering and data specialists to identify automation, process redesign and digital opportunities. Develop and oversee product roadmaps for claims handling, data products and digital solutions, translating strategic intent into tangible outcomes throughout the entire product lifecycle. Shape demand and manage investment cases, prioritising initiatives based on impact, ROI and strategic fit, while acting as the primary decision-maker on scope, trade-offs and investments. Lead, mentor and coordinate cross-functional teams of Product Owners and squads, fostering a collaborative culture of continuous value delivery, backlog grooming and stakeholder engagement. Partner with design, engineering, architecture and third-party vendors (including SaaS providers like Guidewire) to ensure products are scalable, secure, user-centric and innovative. Monitor KPIs, success metrics and adoption rates to evaluate impact, drive continuous improvement and demonstrate value, while managing risks and dependencies across delivery landscapes. Drive initiatives to enhance claims customer experience, operational efficiency and cost management through automation, process redesign and digital transformation, ensuring compliance within regulated environments. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. Your skills & experience: Experience managing insurance claims platforms, with specific expertise in Guidewire or similar systems, including configuration, integration, automation and digital capabilities. Strong ability to lead discovery efforts through stakeholder collaboration, workflow analysis and data-driven insights, uncovering operational pain points and innovative opportunities. Strategic thinker with a strong grasp of how claims operations impact overall business performance, customer satisfaction and cost management. Demonstrated success in leading cross-functional teams, including product, engineering, design and operations, fostering a collaborative and discovery-driven culture. Expertise in agile practices, customer-centric design and delivering iterative value at scale. Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change. Experience navigating regulated environments such as financial services or insurance. Certifications such as SAFe, AIPMM and Pragmatic with a commitment to continuous learning and industry thought leadership. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business. This role offers the opportunity to work on complex and high value claims, influence claim strategy and support the delivery of excellent technical outcomes. The Role You will proactively manage a portfolio of complex motor claims, including high value bodily injury cases up to £250,000. You will take ownership of claim strategy, liability investigations and negotiations while ensuring cases progress efficiently and in line with regulatory and internal standards. Alongside managing your own caseload, you will act as a technical referral point within the team, supporting colleagues and contributing to continuous improvement in claims handling standards. Key Responsibilities • Manage a portfolio of complex motor claims, primarily high value bodily injury matters• Develop and implement effective claim strategies to achieve the best possible outcomes• Control claim costs through strong liability assessment and negotiation• Maintain accurate reserves and strong file discipline with regular claim reviews• Attend trials and conferences with counsel where required• Act as a technical referral point within the team for complex claims queries• Ensure compliance with FCA regulations and Consumer Duty principles• Build effective working relationships with internal teams, reinsurers and external partners About You We are looking for a technically strong claims professional who enjoys working with complex cases and supporting colleagues through their expertise. You will ideally have • Experience handling serious injury motor claims• Strong knowledge of liability assessment, negotiation and claims reserving• Understanding of key personal injury heads of claim including care and discount rate considerations• Knowledge of relevant case law and regulatory requirements• Excellent communication skills and the ability to support and guide colleagues on technical matters• Strong organisational skills and the ability to manage a complex caseload effectively
Aug 03, 2026
Full time
Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business. This role offers the opportunity to work on complex and high value claims, influence claim strategy and support the delivery of excellent technical outcomes. The Role You will proactively manage a portfolio of complex motor claims, including high value bodily injury cases up to £250,000. You will take ownership of claim strategy, liability investigations and negotiations while ensuring cases progress efficiently and in line with regulatory and internal standards. Alongside managing your own caseload, you will act as a technical referral point within the team, supporting colleagues and contributing to continuous improvement in claims handling standards. Key Responsibilities • Manage a portfolio of complex motor claims, primarily high value bodily injury matters• Develop and implement effective claim strategies to achieve the best possible outcomes• Control claim costs through strong liability assessment and negotiation• Maintain accurate reserves and strong file discipline with regular claim reviews• Attend trials and conferences with counsel where required• Act as a technical referral point within the team for complex claims queries• Ensure compliance with FCA regulations and Consumer Duty principles• Build effective working relationships with internal teams, reinsurers and external partners About You We are looking for a technically strong claims professional who enjoys working with complex cases and supporting colleagues through their expertise. You will ideally have • Experience handling serious injury motor claims• Strong knowledge of liability assessment, negotiation and claims reserving• Understanding of key personal injury heads of claim including care and discount rate considerations• Knowledge of relevant case law and regulatory requirements• Excellent communication skills and the ability to support and guide colleagues on technical matters• Strong organisational skills and the ability to manage a complex caseload effectively
Our client is a well-established, growing independent Lloyd's Broker with an excellent reputation in the London Market. Renowned for its outstanding staff retention and supportive culture, the firm is widely recognised as an employer of choice, offering a collaborative environment and the opportunity to build a rewarding long-term career within a truly independent brokerage. Specialising in multiple (Re)insurance classes of business across various worldwide territories, a brand new opportunity has arisen, an an Account Handler, due to significant growth in our client's US Open Market Property portfolio, This is a Front-End Technical position, that involves working closely with Brokers, with extensive Client and Market involvement. Role Responsibilities Support Producing Brokers with the placement and servicing of North American Property business. Prepare market documentation, including MRC slips, endorsements, certificates and evidence of cover. Process new business, renewals, mid-term adjustments and policy documentation. Liaise with insurers, clients and US retail brokers. Ensure accurate maintenance of client records and internal systems. Assist with the preparation of market presentations and renewal information. Build and maintaining relationships with clients and markets Work closely with Operations, Claims and Finance teams to ensure a seamless client service. Maintain compliance with FCA regulations, Lloyd's requirements and internal procedures. About you 10 years + of London Market experience in a Technical Account Handler / Broker Support role for a Lloyd's Broker Extensive experience in creating Open Market Slips for US Property Risks Excellent communication and relationship building skills Ability to work independently or as part of a team Strong attention to detail skills and the ability to meet tight deadlines
Aug 01, 2026
Full time
Our client is a well-established, growing independent Lloyd's Broker with an excellent reputation in the London Market. Renowned for its outstanding staff retention and supportive culture, the firm is widely recognised as an employer of choice, offering a collaborative environment and the opportunity to build a rewarding long-term career within a truly independent brokerage. Specialising in multiple (Re)insurance classes of business across various worldwide territories, a brand new opportunity has arisen, an an Account Handler, due to significant growth in our client's US Open Market Property portfolio, This is a Front-End Technical position, that involves working closely with Brokers, with extensive Client and Market involvement. Role Responsibilities Support Producing Brokers with the placement and servicing of North American Property business. Prepare market documentation, including MRC slips, endorsements, certificates and evidence of cover. Process new business, renewals, mid-term adjustments and policy documentation. Liaise with insurers, clients and US retail brokers. Ensure accurate maintenance of client records and internal systems. Assist with the preparation of market presentations and renewal information. Build and maintaining relationships with clients and markets Work closely with Operations, Claims and Finance teams to ensure a seamless client service. Maintain compliance with FCA regulations, Lloyd's requirements and internal procedures. About you 10 years + of London Market experience in a Technical Account Handler / Broker Support role for a Lloyd's Broker Extensive experience in creating Open Market Slips for US Property Risks Excellent communication and relationship building skills Ability to work independently or as part of a team Strong attention to detail skills and the ability to meet tight deadlines
Role: Military Claims Fee Earner Location: Castleford, West Yorkshire Salary: £30,000 - £55,000 Contract: Full time, permanent, hybrid CRA Consulting is proud to be working exclusively with a specialist claimant law firm to recruit a Military Claims Fee Earner to join its growing Military Claims team. This is an outstanding opportunity for an experienced claimant litigation professional to develop their career within a highly respected niche practice. You'll manage your own caseload of military compensation and personal injury matters, acting for serving Armed Forces personnel, veterans and their families in a rewarding area of law where your work genuinely makes a difference. Whether you already have military claims experience or are looking to specialise from a claimant personal injury background, this role offers excellent training, high-quality work and genuine long-term career prospects. The Role You'll take ownership of a varied caseload of military compensation and personal injury claims, progressing matters from initial instruction through to settlement, with support from an experienced and collaborative team. The work covers a broad range of service-related claims, including: Noise-Induced Hearing Loss (NIHL) Non-Freezing Cold Injury (NFCI) Post-Traumatic Stress Disorder (PTSD) Asbestos-related disease Other military personal injury and occupational illness claims Your responsibilities will include: Managing your own caseload of pre-litigated and litigated military claims. Investigating liability, causation and quantum to build effective litigation strategies. Drafting legal correspondence, witness statements, schedules of loss and court documentation. Reviewing medical records, service records and expert evidence. Liaising with clients, medical experts, counsel, the Ministry of Defence and other key stakeholders. Negotiating settlements and progressing claims efficiently through the litigation process. Maintaining compliance with court deadlines, regulatory requirements and internal procedures. Delivering an exceptional standard of client care throughout each stage of the claim. About You We're keen to hear from candidates with experience managing their own claimant litigation caseload. Suitable backgrounds include: Personal Injury Fee Earner Litigation Executive Litigation Paralegal Legal Executive (CILEx) Claims Handler Personal Injury Solicitor (NQ+) Civil Litigation Fee Earner You'll ideally have: Experience handling claimant personal injury, industrial disease or civil litigation matters. Confidence managing your own caseload with minimal supervision. Strong organisational and time management skills. Excellent drafting and communication abilities. A compassionate, client-focused approach. The ability to work both independently and collaboratively. Previous military claims experience is welcomed but not essential . The firm is happy to consider candidates with a solid claimant PI background who are looking to move into this specialist area, with full support and training provided. The Firm Our client is a well-established claimant practice with a specialist reputation for representing members of the Armed Forces, veterans and their families. Known for its collaborative culture and technical expertise, the firm offers a supportive environment where employees are encouraged to develop specialist knowledge, take ownership of their work and build long-term careers. You'll join a close-knit team handling meaningful, high-quality litigation with excellent prospects for progression. Salary & Benefits Competitive salary of £30,000 - £55,000 , depending on experience. Annual bonus of up to 10% . 24 days' annual leave plus bank holidays. Your birthday off each year. Workplace pension. Free on-site parking. Optional private healthcare after six months' service. Hybrid and flexible working arrangements. Ongoing training and genuine career development opportunities. Apply If you're interested in finding out more about this opportunity, we'd love to hear from you. Apply via the link provided or contact Miles Lomas at CRA Consulting for a confidential discussion.
Aug 01, 2026
Full time
Role: Military Claims Fee Earner Location: Castleford, West Yorkshire Salary: £30,000 - £55,000 Contract: Full time, permanent, hybrid CRA Consulting is proud to be working exclusively with a specialist claimant law firm to recruit a Military Claims Fee Earner to join its growing Military Claims team. This is an outstanding opportunity for an experienced claimant litigation professional to develop their career within a highly respected niche practice. You'll manage your own caseload of military compensation and personal injury matters, acting for serving Armed Forces personnel, veterans and their families in a rewarding area of law where your work genuinely makes a difference. Whether you already have military claims experience or are looking to specialise from a claimant personal injury background, this role offers excellent training, high-quality work and genuine long-term career prospects. The Role You'll take ownership of a varied caseload of military compensation and personal injury claims, progressing matters from initial instruction through to settlement, with support from an experienced and collaborative team. The work covers a broad range of service-related claims, including: Noise-Induced Hearing Loss (NIHL) Non-Freezing Cold Injury (NFCI) Post-Traumatic Stress Disorder (PTSD) Asbestos-related disease Other military personal injury and occupational illness claims Your responsibilities will include: Managing your own caseload of pre-litigated and litigated military claims. Investigating liability, causation and quantum to build effective litigation strategies. Drafting legal correspondence, witness statements, schedules of loss and court documentation. Reviewing medical records, service records and expert evidence. Liaising with clients, medical experts, counsel, the Ministry of Defence and other key stakeholders. Negotiating settlements and progressing claims efficiently through the litigation process. Maintaining compliance with court deadlines, regulatory requirements and internal procedures. Delivering an exceptional standard of client care throughout each stage of the claim. About You We're keen to hear from candidates with experience managing their own claimant litigation caseload. Suitable backgrounds include: Personal Injury Fee Earner Litigation Executive Litigation Paralegal Legal Executive (CILEx) Claims Handler Personal Injury Solicitor (NQ+) Civil Litigation Fee Earner You'll ideally have: Experience handling claimant personal injury, industrial disease or civil litigation matters. Confidence managing your own caseload with minimal supervision. Strong organisational and time management skills. Excellent drafting and communication abilities. A compassionate, client-focused approach. The ability to work both independently and collaboratively. Previous military claims experience is welcomed but not essential . The firm is happy to consider candidates with a solid claimant PI background who are looking to move into this specialist area, with full support and training provided. The Firm Our client is a well-established claimant practice with a specialist reputation for representing members of the Armed Forces, veterans and their families. Known for its collaborative culture and technical expertise, the firm offers a supportive environment where employees are encouraged to develop specialist knowledge, take ownership of their work and build long-term careers. You'll join a close-knit team handling meaningful, high-quality litigation with excellent prospects for progression. Salary & Benefits Competitive salary of £30,000 - £55,000 , depending on experience. Annual bonus of up to 10% . 24 days' annual leave plus bank holidays. Your birthday off each year. Workplace pension. Free on-site parking. Optional private healthcare after six months' service. Hybrid and flexible working arrangements. Ongoing training and genuine career development opportunities. Apply If you're interested in finding out more about this opportunity, we'd love to hear from you. Apply via the link provided or contact Miles Lomas at CRA Consulting for a confidential discussion.
Job title: Commercial Claims Manager Salary: £50,000 per annum + Benefits Location: Birmingham OVERVIEW We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham. You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression. RESPONSIBILITIES Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service. Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence. Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example. Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements. Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction. Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing. Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards. EXPERIENCE Minimum of 3 years' experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high-performing teams. Cert CII desired not essential (or working towards). SKILLS Strong communication and interpersonal skills. Excellent organisational skills and attention to detail. Proficiency in relevant computer applications. If you have the relevant experience or know someone that does please contact me now on or email us at
Aug 01, 2026
Full time
Job title: Commercial Claims Manager Salary: £50,000 per annum + Benefits Location: Birmingham OVERVIEW We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham. You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression. RESPONSIBILITIES Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service. Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence. Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example. Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements. Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction. Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing. Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards. EXPERIENCE Minimum of 3 years' experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high-performing teams. Cert CII desired not essential (or working towards). SKILLS Strong communication and interpersonal skills. Excellent organisational skills and attention to detail. Proficiency in relevant computer applications. If you have the relevant experience or know someone that does please contact me now on or email us at
Our client is looking to recruit a Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD271. For all other vacancies, take a look at our website - (url removed)
Jul 31, 2026
Full time
Our client is looking to recruit a Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD271. For all other vacancies, take a look at our website - (url removed)
Our client is looking to recruit a Senior Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD272. For all other vacancies, take a look at our website - (url removed)
Jul 31, 2026
Full time
Our client is looking to recruit a Senior Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD272. For all other vacancies, take a look at our website - (url removed)
Job Title: Personal Injury Claims Handler Location: Sevenoaks or Liverpool with Hybrid Working Salary: Between 28,230 - 37,101 DOE plus 1500 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Jul 30, 2026
Full time
Job Title: Personal Injury Claims Handler Location: Sevenoaks or Liverpool with Hybrid Working Salary: Between 28,230 - 37,101 DOE plus 1500 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Job Title: Personal Injury Claims Handler Location: Sevenoaks or Liverpool with Hybrid Working Salary: Between 28,230 - 37,101 DOE plus 1500 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Jul 30, 2026
Full time
Job Title: Personal Injury Claims Handler Location: Sevenoaks or Liverpool with Hybrid Working Salary: Between 28,230 - 37,101 DOE plus 1500 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Commercial Account Handler Gravesend £28-£38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded and rapidly growing insurance group, who are now looking to strengthen their team with the appointment of a Commercial Account Handler to join their office in Gravesend. This is a fantastic opportunity to join a business that deals with a real mix of commercial lines, and on top of your usual general commercial clients, you will also get to work on some really niche lines of business, including Petrochemical clients and Travelling Fairgrounds too! The Opportunity As a Commercial Account Handler, you'll be responsible for dealing with a range of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment (at least 2-3 years) and be comfortable managing your own portfolio of clients as well as experience using the Acturis system (this is essential) and ideally have experience with etrade processing too. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling new business, renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail The ability to work effectively both independently and as part of a team, with the ability to support more junior members of the team. Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. They now look after £17m in premium and by the end of the year, expect that to be over £20m and growth will continue from there, so it is a great time for ambitious people to be joining them. They have partner status with a number of the biggest composite insurers in the market too! You'll benefit from: A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Kieran at CKB Recruitment.
Jul 30, 2026
Full time
Commercial Account Handler Gravesend £28-£38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded and rapidly growing insurance group, who are now looking to strengthen their team with the appointment of a Commercial Account Handler to join their office in Gravesend. This is a fantastic opportunity to join a business that deals with a real mix of commercial lines, and on top of your usual general commercial clients, you will also get to work on some really niche lines of business, including Petrochemical clients and Travelling Fairgrounds too! The Opportunity As a Commercial Account Handler, you'll be responsible for dealing with a range of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment (at least 2-3 years) and be comfortable managing your own portfolio of clients as well as experience using the Acturis system (this is essential) and ideally have experience with etrade processing too. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling new business, renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail The ability to work effectively both independently and as part of a team, with the ability to support more junior members of the team. Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. They now look after £17m in premium and by the end of the year, expect that to be over £20m and growth will continue from there, so it is a great time for ambitious people to be joining them. They have partner status with a number of the biggest composite insurers in the market too! You'll benefit from: A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Kieran at CKB Recruitment.
Senior Commercial Account Handler Location: Chester Job Type: Full Time Permanent Salary: Competitive (dependent on experience) + Bonus + Benefits Senior Commercial Account Handler - Chester Are you an experienced Commercial Account Handler looking for your next opportunity with a growing insurance brokerage? We're recruiting on behalf of a well-established commercial insurance broker that continues to invest in its people, technology and long-term growth. This is an excellent opportunity to join a supportive team where you'll work with a varied portfolio of commercial clients and play an integral role in delivering outstanding service. Following significant investment and continued expansion, the business is entering an exciting new phase of growth. With a strong presence in the commercial insurance market, access to specialist insurer facilities, and ambitious plans for the future, this is an ideal opportunity for someone looking to develop their career within a supportive and forward-thinking environment. The Role As a Senior Commercial Account Handler, you will play a key role in delivering an exceptional service to a diverse portfolio of commercial clients. Working closely with Account Executives, while also managing your own portfolio, you'll be responsible for handling business from initial enquiry through to placement, renewal and ongoing servicing. This is a varied role requiring strong technical knowledge, excellent organisation and a genuine commitment to providing first-class client service. Key Responsibilities Manage a portfolio of commercial insurance clients. Support Account Executives with the servicing of larger client accounts. Arrange new business, renewals and mid-term adjustments. Obtain and assess client information to identify insurance requirements. Negotiate competitive terms with insurer partners. Prepare quotations, policy documentation and associated paperwork. Explain policy cover and terms to clients. Handle client enquiries promptly and professionally. Support clients throughout the claims process where required. Maintain accurate records and ensure FCA and regulatory compliance. Identify opportunities to generate additional commercial business. About You We're looking for someone who has: Previous experience within commercial insurance broking (essential) . A good understanding of commercial insurance products. Excellent communication and relationship-building skills. Strong organisational skills with excellent attention to detail. The ability to prioritise work in a busy environment. A proactive and customer-focused approach. Experience using Acturis would be advantageous but isn't essential. Cert CII qualification (or working towards it) would be beneficial, with study support available. What's on Offer Competitive salary. Discretionary annual bonus. Company pension scheme. Life Assurance. Income Protection. Healthcare Cash Plan. Support towards professional qualifications. Ongoing training and career development. A supportive and collaborative working environment. Apply Now If you're an experienced Commercial Account Handler looking to join a successful and growing commercial insurance brokerage, we'd love to hear from you. Apply today or contact us in confidence for more information.
Jul 30, 2026
Full time
Senior Commercial Account Handler Location: Chester Job Type: Full Time Permanent Salary: Competitive (dependent on experience) + Bonus + Benefits Senior Commercial Account Handler - Chester Are you an experienced Commercial Account Handler looking for your next opportunity with a growing insurance brokerage? We're recruiting on behalf of a well-established commercial insurance broker that continues to invest in its people, technology and long-term growth. This is an excellent opportunity to join a supportive team where you'll work with a varied portfolio of commercial clients and play an integral role in delivering outstanding service. Following significant investment and continued expansion, the business is entering an exciting new phase of growth. With a strong presence in the commercial insurance market, access to specialist insurer facilities, and ambitious plans for the future, this is an ideal opportunity for someone looking to develop their career within a supportive and forward-thinking environment. The Role As a Senior Commercial Account Handler, you will play a key role in delivering an exceptional service to a diverse portfolio of commercial clients. Working closely with Account Executives, while also managing your own portfolio, you'll be responsible for handling business from initial enquiry through to placement, renewal and ongoing servicing. This is a varied role requiring strong technical knowledge, excellent organisation and a genuine commitment to providing first-class client service. Key Responsibilities Manage a portfolio of commercial insurance clients. Support Account Executives with the servicing of larger client accounts. Arrange new business, renewals and mid-term adjustments. Obtain and assess client information to identify insurance requirements. Negotiate competitive terms with insurer partners. Prepare quotations, policy documentation and associated paperwork. Explain policy cover and terms to clients. Handle client enquiries promptly and professionally. Support clients throughout the claims process where required. Maintain accurate records and ensure FCA and regulatory compliance. Identify opportunities to generate additional commercial business. About You We're looking for someone who has: Previous experience within commercial insurance broking (essential) . A good understanding of commercial insurance products. Excellent communication and relationship-building skills. Strong organisational skills with excellent attention to detail. The ability to prioritise work in a busy environment. A proactive and customer-focused approach. Experience using Acturis would be advantageous but isn't essential. Cert CII qualification (or working towards it) would be beneficial, with study support available. What's on Offer Competitive salary. Discretionary annual bonus. Company pension scheme. Life Assurance. Income Protection. Healthcare Cash Plan. Support towards professional qualifications. Ongoing training and career development. A supportive and collaborative working environment. Apply Now If you're an experienced Commercial Account Handler looking to join a successful and growing commercial insurance brokerage, we'd love to hear from you. Apply today or contact us in confidence for more information.
We have an opportunity for a talented Senior Property Claims Handler to join a highly successful Commercial Claims team in Manchester. You ll work alongside designated adjusters to achieve successful conclusion of allocated claims. The role is a technical assistant role, designed to support the adjuster s work throughout the handling of these claims. As a senior handler, you ll also be responsible for managing other claims technicians, helping run the office and general support to the region. We are looking for someone with proven experience in commercial property claims, an understanding of material damage and business interruption, and excellent operational, analytical and negotiation skills. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD-172. JA Ref:(phone number removed). For all other vacancies, take a look at our website - (url removed)
Jul 29, 2026
Full time
We have an opportunity for a talented Senior Property Claims Handler to join a highly successful Commercial Claims team in Manchester. You ll work alongside designated adjusters to achieve successful conclusion of allocated claims. The role is a technical assistant role, designed to support the adjuster s work throughout the handling of these claims. As a senior handler, you ll also be responsible for managing other claims technicians, helping run the office and general support to the region. We are looking for someone with proven experience in commercial property claims, an understanding of material damage and business interruption, and excellent operational, analytical and negotiation skills. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD-172. JA Ref:(phone number removed). For all other vacancies, take a look at our website - (url removed)
Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Jul 28, 2026
Full time
Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Our client is looking to recruit a Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Jul 28, 2026
Full time
Our client is looking to recruit a Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Advancing People - Recruitment Specialists are now recruiting for a Claims, Team Lead to join a VC Backed Tech company who are using AI to help insurers process Claims. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Claims, Team Lead you will lead, coach, train and develop a team of around 4-5 Claims Handlers, this role is ideal for either - An existing Claims Lead or a strong Claims Handler who is ready to step up into a Leadership post. Roles & Responsibilities: Lead and line-manage a team of Claims Handlers (4 to 5) Drive performance across quality, productivity, and customer satisfaction Manage workflow allocation and team capacity Review claims quality and coach team members to improve Maintain oversight of the claims portfolio and escalate risks early Personally handle a small portfolio of claims to stay technically sharp Person Specification: 3+ years of claims experience Currently works as a Senior Claims Handler, Complex Claims Handler, Claims Manager or Claims Team Lead Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Experience leading, mentoring, or coaching others is a plus This is a full time Permanent position offering an annual salary of up to 55,000 + 15% + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Jul 28, 2026
Full time
Advancing People - Recruitment Specialists are now recruiting for a Claims, Team Lead to join a VC Backed Tech company who are using AI to help insurers process Claims. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Claims, Team Lead you will lead, coach, train and develop a team of around 4-5 Claims Handlers, this role is ideal for either - An existing Claims Lead or a strong Claims Handler who is ready to step up into a Leadership post. Roles & Responsibilities: Lead and line-manage a team of Claims Handlers (4 to 5) Drive performance across quality, productivity, and customer satisfaction Manage workflow allocation and team capacity Review claims quality and coach team members to improve Maintain oversight of the claims portfolio and escalate risks early Personally handle a small portfolio of claims to stay technically sharp Person Specification: 3+ years of claims experience Currently works as a Senior Claims Handler, Complex Claims Handler, Claims Manager or Claims Team Lead Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Experience leading, mentoring, or coaching others is a plus This is a full time Permanent position offering an annual salary of up to 55,000 + 15% + Equity as well as very attractive company benefits. The role offers full flexibility to work from home / Remote working 5 days a week (100% of the time) Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Our client is looking to recruit a Senior Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed) / (url removed) - Job Ref: (phone number removed)i. CD-35. For all other vacancies, take a look at our website - (url removed)
Jul 28, 2026
Full time
Our client is looking to recruit a Senior Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed) / (url removed) - Job Ref: (phone number removed)i. CD-35. For all other vacancies, take a look at our website - (url removed)
Claims Handler - FNOL Monday-Friday 9:00am-5:00pm (35 hours per week + hybrid working) Salary - 22,222 - 24,500 DOE + bonus Bolton Do you have good telephone based customer service experience? Are you looking to join a well established business with excellent progression opportunities? Working within insurance & claims is a very exciting and rewarding career, no day is the same. We are currently looking to recruit a First Notification of Loss Claims Handler (FNOL) within our clients Bolton office. If you have claims handling experience then this will be advantageous but it's not a necessity. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met. You will be the first point of contact for many of our clients / customers taking details of property damage which will then be passed on to the Claim Handling team. Key Skills: To have or gain an excellent degree of knowledge of property related claims and principles Excellent communication skills with the ability to articulate clearly and concisely, both oral and written, including an excellent telephone manner Good degree of IT competency and literacy Good organisation and time management skills with experience of diary management Demonstrate personal and professional integrity and lead by example Ability to work and contribute positively as part of a team and in isolation Ability to work accurately under pressure, adhering to deadlines and service standards Ability to use initiative and have a positive and enthusiastic attitude High attention to detail and accuracy of information The role involves: To demonstrate a high level of technical quality and service delivery To provide exceptional customer service at all times To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed To liaise with case managers and line managers to ensure service is delivered to the highest possible standard and claims are progressed following triages To promote and support the TCF principles To ensure adherence to contractual/Client SLA's and KPI's The Package: Competitive starting salary Hybrid working Enhanced contributory pension Excellent growth & progression opportunities into different departments Qualification funding after passing probation (CII) Performance related bonus Flexible benefits Enhanced family leave Electric car scheme Voluntary benefits schemes Birthday holiday Share purchase scheme with interest free loans Interested in knowing more? CLICK APPLY.
Oct 08, 2025
Full time
Claims Handler - FNOL Monday-Friday 9:00am-5:00pm (35 hours per week + hybrid working) Salary - 22,222 - 24,500 DOE + bonus Bolton Do you have good telephone based customer service experience? Are you looking to join a well established business with excellent progression opportunities? Working within insurance & claims is a very exciting and rewarding career, no day is the same. We are currently looking to recruit a First Notification of Loss Claims Handler (FNOL) within our clients Bolton office. If you have claims handling experience then this will be advantageous but it's not a necessity. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met. You will be the first point of contact for many of our clients / customers taking details of property damage which will then be passed on to the Claim Handling team. Key Skills: To have or gain an excellent degree of knowledge of property related claims and principles Excellent communication skills with the ability to articulate clearly and concisely, both oral and written, including an excellent telephone manner Good degree of IT competency and literacy Good organisation and time management skills with experience of diary management Demonstrate personal and professional integrity and lead by example Ability to work and contribute positively as part of a team and in isolation Ability to work accurately under pressure, adhering to deadlines and service standards Ability to use initiative and have a positive and enthusiastic attitude High attention to detail and accuracy of information The role involves: To demonstrate a high level of technical quality and service delivery To provide exceptional customer service at all times To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed To liaise with case managers and line managers to ensure service is delivered to the highest possible standard and claims are progressed following triages To promote and support the TCF principles To ensure adherence to contractual/Client SLA's and KPI's The Package: Competitive starting salary Hybrid working Enhanced contributory pension Excellent growth & progression opportunities into different departments Qualification funding after passing probation (CII) Performance related bonus Flexible benefits Enhanced family leave Electric car scheme Voluntary benefits schemes Birthday holiday Share purchase scheme with interest free loans Interested in knowing more? CLICK APPLY.
Exchange Street Executive Search
Bristol, Gloucestershire
Our client is looking to recruit a Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Oct 01, 2025
Full time
Our client is looking to recruit a Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
