hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role. Primary Details Time Type: Full time Worker Type: Employee Lead Guidewire Architect Location: London Type: Permanent, full time Hybrid role, happy to talk flexible working The Opportunity QBE Europe is recruiting for a Lead Guidewire Architect to join our well-established Architecture team in our London Office. As the Lead Guidewire Architect, you will be required to own and lead the end to end programme architecture and design activity. The role will be accountable for shaping the target architecture, guiding delivery teams, and ensuring the transformation delivers coherent, scalable and well governed outcomes across the enterprise. QBE is embarking on a major transformation of its core insurance platforms (including Pricing, Policy Administration and Underwriting). The programme is expected to run for approximately five years, with total change investment in excess of $300m. It spans multiple lines of business, geographies and distribution models, and represents one of the most complex technology transformations undertaken by the organisation. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your New Role Implement technology strategy, roadmaps, and patterns aligned with global architecture to deliver business strategy. Maximise alignment and leverage reuse of technology to achieve cost efficiencies. Monitor and review technical progress against roadmaps to ensure IT strategy objectives are met. Lead the establishment of strategy, reference architecture, and roadmaps for assigned domains. Conduct technology assurance and governance in line with architecture policy and practices. Facilitate the use of standardised tools and approaches for documenting enterprise architecture. Actively promote and embed architectural ways of working and due governance. Provide direction during technology decision-making activities supporting executive level stakeholders, translating complex architectural topics into clear business and investment decisions Establish and maintain effective relationships within IT and with internal business units and external service suppliers. Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders, and assist in prioritising resources in response and formalising, where required, in conjunction with the first line risk team. Run day to day architecture and design activity, including leading an architecture team, chairing design forums, and resolving complex cross domain issues About you Proven experience leading architecture across multiple large-scale, multi year transformation programmes including legacy modernisation, complex migration programmes supporting coexistence, transitional states and risk management. Have strong Insurance and domain expertise working with, and governing, major systems integrators and strategic delivery partners Hands on experience with the Guidewire platform, including PolicyCenter, BillingCenter, ClaimCenter, and Product Model, and a strong understanding of Guidewire Cloud and upgrade strategies. Experience with modern insurance platforms, such as Guidewire, Hx, Salesforce and associated ecosystem technologies Strong business and domain expertise across the end-to-end insurance value chain, with the ability to apply deep understanding of underwriting, pricing, distribution, policy administration, claims, finance and regulatory obligations directly to architectural and design decisions Alignment to architecture governance, ensuring adherence to agreed principles, standards and controls while enabling delivery pace and pragmatic outcomes Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: General Insurer of the Year 2026 at the British Insurance Awards Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year Working Dads Employer Awards 2023 Winner: Parental Policies Award To learn more about our achievements, click here Apply now and let's make it happen! If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Communication, Critical Thinking, Customer Service, Data Architecture Development, Detail-Oriented, Enterprise Architecture Framework, Enterprise IT Architecture, Financial Systems, Information Technology Strategies, Intentional collaboration, Managing performance, Process Improvements, Project Delivery, Stakeholder Management, Strategic Planning How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Jul 22, 2026
Full time
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role. Primary Details Time Type: Full time Worker Type: Employee Lead Guidewire Architect Location: London Type: Permanent, full time Hybrid role, happy to talk flexible working The Opportunity QBE Europe is recruiting for a Lead Guidewire Architect to join our well-established Architecture team in our London Office. As the Lead Guidewire Architect, you will be required to own and lead the end to end programme architecture and design activity. The role will be accountable for shaping the target architecture, guiding delivery teams, and ensuring the transformation delivers coherent, scalable and well governed outcomes across the enterprise. QBE is embarking on a major transformation of its core insurance platforms (including Pricing, Policy Administration and Underwriting). The programme is expected to run for approximately five years, with total change investment in excess of $300m. It spans multiple lines of business, geographies and distribution models, and represents one of the most complex technology transformations undertaken by the organisation. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your New Role Implement technology strategy, roadmaps, and patterns aligned with global architecture to deliver business strategy. Maximise alignment and leverage reuse of technology to achieve cost efficiencies. Monitor and review technical progress against roadmaps to ensure IT strategy objectives are met. Lead the establishment of strategy, reference architecture, and roadmaps for assigned domains. Conduct technology assurance and governance in line with architecture policy and practices. Facilitate the use of standardised tools and approaches for documenting enterprise architecture. Actively promote and embed architectural ways of working and due governance. Provide direction during technology decision-making activities supporting executive level stakeholders, translating complex architectural topics into clear business and investment decisions Establish and maintain effective relationships within IT and with internal business units and external service suppliers. Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders, and assist in prioritising resources in response and formalising, where required, in conjunction with the first line risk team. Run day to day architecture and design activity, including leading an architecture team, chairing design forums, and resolving complex cross domain issues About you Proven experience leading architecture across multiple large-scale, multi year transformation programmes including legacy modernisation, complex migration programmes supporting coexistence, transitional states and risk management. Have strong Insurance and domain expertise working with, and governing, major systems integrators and strategic delivery partners Hands on experience with the Guidewire platform, including PolicyCenter, BillingCenter, ClaimCenter, and Product Model, and a strong understanding of Guidewire Cloud and upgrade strategies. Experience with modern insurance platforms, such as Guidewire, Hx, Salesforce and associated ecosystem technologies Strong business and domain expertise across the end-to-end insurance value chain, with the ability to apply deep understanding of underwriting, pricing, distribution, policy administration, claims, finance and regulatory obligations directly to architectural and design decisions Alignment to architecture governance, ensuring adherence to agreed principles, standards and controls while enabling delivery pace and pragmatic outcomes Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: General Insurer of the Year 2026 at the British Insurance Awards Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year Working Dads Employer Awards 2023 Winner: Parental Policies Award To learn more about our achievements, click here Apply now and let's make it happen! If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Communication, Critical Thinking, Customer Service, Data Architecture Development, Detail-Oriented, Enterprise Architecture Framework, Enterprise IT Architecture, Financial Systems, Information Technology Strategies, Intentional collaboration, Managing performance, Process Improvements, Project Delivery, Stakeholder Management, Strategic Planning How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
hackajob is collaborating with Admiral Group Plc to connect them with exceptional professionals for this role. As a Claims Solution Architect, you will be responsible for designing and governing end-to-end technical solutions across the Claims domain. The role will ensure that solutions are secure, scalable, compliant, performant, and aligned with digital strategy, hybrid cloud principles, architecture standards, and customer-focused delivery. You will provide solution architecture leadership across initiatives, working closely with product owners, delivery teams, subject matter experts, Information Security, Enterprise Architecture, and wider stakeholders. The role will translate requirements into pragmatic architecture designs and provide architectural oversight throughout delivery, including MVP implementation and future extensibility. Key Responsibilities Lead solution architecture design for Claims initiatives, ensuring solutions are aligned to outcomes, customer needs, technology strategy, and regulatory expectations. Design and maintain solution outlines and architecture artefacts that support hybrid cloud strategy and delivery governance. Provide architectural leadership across the Claims domain, including solutions involving Guidewire ClaimCenter 10 and the wider Guidewire suite of systems. Translate requirements into secure, compliant, scalable, and performant technical architectures. Collaborate with product owners, delivery teams, subject matter experts, Information Security, Enterprise Architecture, and wider stakeholders to shape and validate solution options. Govern the use of APIs, event-driven architecture, shared services, and integration patterns across Claims and adjacent domains. Provide architectural oversight during MVP delivery, ensuring solutions are fit for purpose while remaining scalable and extensible for future phases. Support delivery teams by clarifying architecture decisions, resolving design issues, and ensuring alignment to agreed architecture principles and patterns. Apply enterprise solution patterns and security patterns to ensure consistency, resilience, and compliance across solutions. Ensure architecture decisions consider the full end-to-end process and operational context. Produce high-quality architecture artefacts, including high-level designs and solution outlines, to support governance, delivery, and stakeholder understanding. Essential Skills and Experience Hands-on experience with Guidewire ClaimCenter or a similar Claims platform. Knowledge of Guidewire ClaimCenter 10 and the wider Guidewire suite of systems. Experience designing secure, scalable, and performant solution architectures. Knowledge of Azure services such as Blob Storage, API Management, Key Vault, AKS, Event Grid, Logic Apps, or comparable cloud services. Understanding of enterprise solution patterns and security patterns. Previous engineering experience, such as Java, C#, or other programming languages. Ability to produce high-quality architecture artefacts, including high-level designs and solution outlines. Ability to translate requirements into secure, compliant, and practical technical solutions. Experience supporting architecture governance and assurance throughout delivery. Experience designing solutions that support MVP delivery while allowing for future scalability and extensibility. Desired Skills and Experience Proven experience designing Claims solutions within the UK General Insurance sector. Strong understanding of Claims lifecycle processes, including FNOL, liability, repair, settlement, and fraud. Familiarity with regulatory frameworks including FCA, GDPR, and PRA, and their impact on Claims systems. Strong stakeholder engagement skills, including the ability to work effectively with Claims SMEs, Information Security, Enterprise Architecture, product owners, delivery teams, and business stakeholders. Experience with cross-cloud architectures, particularly across Azure and GCP. Broader experience across adjacent insurance domains such as Policy, Digital, or shared services. Experience governing API-led and event-driven architectures across multiple domains. What Success Looks Like Claims solutions are well designed, secure, scalable, compliant, and aligned with technology strategy and customer-focused outcomes. Architecture artefacts are clear, high quality, and provide delivery teams and stakeholders with the guidance needed to make informed decisions. Product owners, delivery teams, subject matter experts, Information Security, and Enterprise Architecture have confidence in the architecture direction and decisions. Solution designs support MVP delivery while enabling future phases and avoiding unnecessary rework. APIs, event-driven architecture, shared services, and integration approaches are governed consistently across Claims and adjacent domains. Architecture decisions are pragmatic, clearly communicated, and balance business value, regulatory obligations, technical quality, and delivery needs. Claims initiatives benefit from strong architectural oversight throughout design and delivery. Candidate Profile The successful candidate will be an experienced Solution Architect with strong technical architecture capability and practical knowledge of Claims platforms, cloud services, integration approaches, security patterns, and enterprise architecture practices. They will be comfortable operating in a complex delivery environment, producing clear architecture artefacts, engaging with technical and business stakeholders, and making pragmatic design decisions. This role is well suited to someone who can provide clear technical leadership, support delivery teams through ambiguity, and ensure solutions are designed with security, scalability, compliance, and customer outcomes in mind. Working arrangements: This is a remote role, with an expectation to attend the Ty Admiral Cardiff office once per month or as and when required. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
Jul 21, 2026
Full time
hackajob is collaborating with Admiral Group Plc to connect them with exceptional professionals for this role. As a Claims Solution Architect, you will be responsible for designing and governing end-to-end technical solutions across the Claims domain. The role will ensure that solutions are secure, scalable, compliant, performant, and aligned with digital strategy, hybrid cloud principles, architecture standards, and customer-focused delivery. You will provide solution architecture leadership across initiatives, working closely with product owners, delivery teams, subject matter experts, Information Security, Enterprise Architecture, and wider stakeholders. The role will translate requirements into pragmatic architecture designs and provide architectural oversight throughout delivery, including MVP implementation and future extensibility. Key Responsibilities Lead solution architecture design for Claims initiatives, ensuring solutions are aligned to outcomes, customer needs, technology strategy, and regulatory expectations. Design and maintain solution outlines and architecture artefacts that support hybrid cloud strategy and delivery governance. Provide architectural leadership across the Claims domain, including solutions involving Guidewire ClaimCenter 10 and the wider Guidewire suite of systems. Translate requirements into secure, compliant, scalable, and performant technical architectures. Collaborate with product owners, delivery teams, subject matter experts, Information Security, Enterprise Architecture, and wider stakeholders to shape and validate solution options. Govern the use of APIs, event-driven architecture, shared services, and integration patterns across Claims and adjacent domains. Provide architectural oversight during MVP delivery, ensuring solutions are fit for purpose while remaining scalable and extensible for future phases. Support delivery teams by clarifying architecture decisions, resolving design issues, and ensuring alignment to agreed architecture principles and patterns. Apply enterprise solution patterns and security patterns to ensure consistency, resilience, and compliance across solutions. Ensure architecture decisions consider the full end-to-end process and operational context. Produce high-quality architecture artefacts, including high-level designs and solution outlines, to support governance, delivery, and stakeholder understanding. Essential Skills and Experience Hands-on experience with Guidewire ClaimCenter or a similar Claims platform. Knowledge of Guidewire ClaimCenter 10 and the wider Guidewire suite of systems. Experience designing secure, scalable, and performant solution architectures. Knowledge of Azure services such as Blob Storage, API Management, Key Vault, AKS, Event Grid, Logic Apps, or comparable cloud services. Understanding of enterprise solution patterns and security patterns. Previous engineering experience, such as Java, C#, or other programming languages. Ability to produce high-quality architecture artefacts, including high-level designs and solution outlines. Ability to translate requirements into secure, compliant, and practical technical solutions. Experience supporting architecture governance and assurance throughout delivery. Experience designing solutions that support MVP delivery while allowing for future scalability and extensibility. Desired Skills and Experience Proven experience designing Claims solutions within the UK General Insurance sector. Strong understanding of Claims lifecycle processes, including FNOL, liability, repair, settlement, and fraud. Familiarity with regulatory frameworks including FCA, GDPR, and PRA, and their impact on Claims systems. Strong stakeholder engagement skills, including the ability to work effectively with Claims SMEs, Information Security, Enterprise Architecture, product owners, delivery teams, and business stakeholders. Experience with cross-cloud architectures, particularly across Azure and GCP. Broader experience across adjacent insurance domains such as Policy, Digital, or shared services. Experience governing API-led and event-driven architectures across multiple domains. What Success Looks Like Claims solutions are well designed, secure, scalable, compliant, and aligned with technology strategy and customer-focused outcomes. Architecture artefacts are clear, high quality, and provide delivery teams and stakeholders with the guidance needed to make informed decisions. Product owners, delivery teams, subject matter experts, Information Security, and Enterprise Architecture have confidence in the architecture direction and decisions. Solution designs support MVP delivery while enabling future phases and avoiding unnecessary rework. APIs, event-driven architecture, shared services, and integration approaches are governed consistently across Claims and adjacent domains. Architecture decisions are pragmatic, clearly communicated, and balance business value, regulatory obligations, technical quality, and delivery needs. Claims initiatives benefit from strong architectural oversight throughout design and delivery. Candidate Profile The successful candidate will be an experienced Solution Architect with strong technical architecture capability and practical knowledge of Claims platforms, cloud services, integration approaches, security patterns, and enterprise architecture practices. They will be comfortable operating in a complex delivery environment, producing clear architecture artefacts, engaging with technical and business stakeholders, and making pragmatic design decisions. This role is well suited to someone who can provide clear technical leadership, support delivery teams through ambiguity, and ensure solutions are designed with security, scalability, compliance, and customer outcomes in mind. Working arrangements: This is a remote role, with an expectation to attend the Ty Admiral Cardiff office once per month or as and when required. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
hackajob is collaborating with AXA to connect them with exceptional professionals for this role. AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview: We're seeking a proactive, strategic Product Manager with extensive insurance claims experience, familiarity with Guidewire and strong expertise in data and digital products. You'll lead the end-to-end product strategy, roadmap and delivery for our Claims Handler experience, working closely with claims teams, stakeholders and technical partners. Leading multiple squads and Product Owners, your focus will be on driving operational excellence, process improvements, automation and customer satisfaction through discovery, innovation and continuous value delivery. You'll also oversee the development and evolution of data-driven products, ensuring scalability, security and alignment with AXA's broader transformation goals. Key responsibilities: Define and communicate a compelling product vision aligned with business goals, customer needs and strategic priorities across claims, data, and digital initiatives. Lead discovery efforts by analysing workflows, engaging with claims teams, design, engineering and data specialists to identify automation, process redesign and digital opportunities. Develop and oversee product roadmaps for claims handling, data products and digital solutions, translating strategic intent into tangible outcomes throughout the entire product lifecycle. Shape demand and manage investment cases, prioritising initiatives based on impact, ROI and strategic fit, while acting as the primary decision-maker on scope, trade-offs and investments. Lead, mentor and coordinate cross-functional teams of Product Owners and squads, fostering a collaborative culture of continuous value delivery, backlog grooming and stakeholder engagement. Partner with design, engineering, architecture and third-party vendors (including SaaS providers like Guidewire) to ensure products are scalable, secure, user-centric and innovative. Monitor KPIs, success metrics and adoption rates to evaluate impact, drive continuous improvement and demonstrate value, while managing risks and dependencies across delivery landscapes. Drive initiatives to enhance claims customer experience, operational efficiency and cost management through automation, process redesign and digital transformation, ensuring compliance within regulated environments. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. Your skills & experience: Experience managing insurance claims platforms, with specific expertise in Guidewire or similar systems, including configuration, integration, automation and digital capabilities. Strong ability to lead discovery efforts through stakeholder collaboration, workflow analysis and data-driven insights, uncovering operational pain points and innovative opportunities. Strategic thinker with a strong grasp of how claims operations impact overall business performance, customer satisfaction and cost management. Demonstrated success in leading cross-functional teams, including product, engineering, design and operations, fostering a collaborative and discovery-driven culture. Expertise in agile practices, customer-centric design and delivering iterative value at scale. Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change. Experience navigating regulated environments such as financial services or insurance. Certifications such as SAFe, AIPMM and Pragmatic with a commitment to continuous learning and industry thought leadership. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
Jul 15, 2026
Full time
hackajob is collaborating with AXA to connect them with exceptional professionals for this role. AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview: We're seeking a proactive, strategic Product Manager with extensive insurance claims experience, familiarity with Guidewire and strong expertise in data and digital products. You'll lead the end-to-end product strategy, roadmap and delivery for our Claims Handler experience, working closely with claims teams, stakeholders and technical partners. Leading multiple squads and Product Owners, your focus will be on driving operational excellence, process improvements, automation and customer satisfaction through discovery, innovation and continuous value delivery. You'll also oversee the development and evolution of data-driven products, ensuring scalability, security and alignment with AXA's broader transformation goals. Key responsibilities: Define and communicate a compelling product vision aligned with business goals, customer needs and strategic priorities across claims, data, and digital initiatives. Lead discovery efforts by analysing workflows, engaging with claims teams, design, engineering and data specialists to identify automation, process redesign and digital opportunities. Develop and oversee product roadmaps for claims handling, data products and digital solutions, translating strategic intent into tangible outcomes throughout the entire product lifecycle. Shape demand and manage investment cases, prioritising initiatives based on impact, ROI and strategic fit, while acting as the primary decision-maker on scope, trade-offs and investments. Lead, mentor and coordinate cross-functional teams of Product Owners and squads, fostering a collaborative culture of continuous value delivery, backlog grooming and stakeholder engagement. Partner with design, engineering, architecture and third-party vendors (including SaaS providers like Guidewire) to ensure products are scalable, secure, user-centric and innovative. Monitor KPIs, success metrics and adoption rates to evaluate impact, drive continuous improvement and demonstrate value, while managing risks and dependencies across delivery landscapes. Drive initiatives to enhance claims customer experience, operational efficiency and cost management through automation, process redesign and digital transformation, ensuring compliance within regulated environments. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. Your skills & experience: Experience managing insurance claims platforms, with specific expertise in Guidewire or similar systems, including configuration, integration, automation and digital capabilities. Strong ability to lead discovery efforts through stakeholder collaboration, workflow analysis and data-driven insights, uncovering operational pain points and innovative opportunities. Strategic thinker with a strong grasp of how claims operations impact overall business performance, customer satisfaction and cost management. Demonstrated success in leading cross-functional teams, including product, engineering, design and operations, fostering a collaborative and discovery-driven culture. Expertise in agile practices, customer-centric design and delivering iterative value at scale. Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change. Experience navigating regulated environments such as financial services or insurance. Certifications such as SAFe, AIPMM and Pragmatic with a commitment to continuous learning and industry thought leadership. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
hackajob is collaborating with Admiral Group Plc to connect them with exceptional professionals for this role. The Guidewire Solution Architect is part of the Architecture practice within the CTO organisation, supporting the design and delivery of end-to-end solutions across Admiral's core insurance platforms, digital customer channels and integration landscape. The role provides technology consultancy, architecture leadership and solution design expertise, with primary focus on Guidewire PolicyCenter, BillingCenter, Digital Portal and Customer Engagement solutions. Working closely with Lead Solution Architects, Engineering teams, Product Owners, Delivery Leads, Heads of Technology and Business Stakeholders, the role ensures that solutions are scalable, secure, maintainable and aligned with Admiral's Enterprise Architecture Principles, Technology Roadmaps and Strategic Vision. The role contributes to enterprise roadmaps, architecture standards, governance forums and wider transformation initiatives, helping to ensure that change delivered through projects, programmes, value streams and innovation initiatives delivers business value while maintaining alignment with Admiral's target architecture and strategic technology direction. Key Responsibilities Provide technical leadership and architecture support for value streams, working with Lead Solution Architects to own solutions from ideation through to delivery and ensure business value is realised through successful implementation. Define end-to-end solution architectures spanning Guidewire platforms, Digital Channels, Integration Platforms, Enterprise Services and supporting technology ecosystems. Provide architectural leadership for Guidewire PolicyCenter, BillingCenter and digital customer-facing solutions. Define solution approaches for Guidewire product configuration, integration design, platform extensions, customer journeys and digital capabilities. Lead architecture workshops with business and technical stakeholders to understand requirements, assess impacts, evaluate solution options and drive architectural decisions. Lead and contribute to governance forums, ensuring solutions adhere to established architecture principles, standards and patterns, and identifying and managing divergence where required. Define integration strategies between Guidewire platforms and enterprise applications using APIs, messaging, event-driven architectures and enterprise integration patterns. Support strategic initiatives, platform modernisation programmes and technology transformation activities across the insurance landscape. Produce high-quality architecture artefacts, including Solution Outlines, High Level Designs, Architecture Decision Records, Option Papers, conceptual and logical architecture designs, integration designs, technical risk assessments and roadmaps. Ensure architectural decisions, assumptions, dependencies, risks, principles and non-functional requirements are documented and communicated effectively across stakeholders. Work closely with engineering teams to ensure architectural intent is maintained throughout delivery and implementation. Identify and manage architectural risks, technical debt, technology constraints and cross-programme dependencies. Build productive relationships with business and technical stakeholders to maintain alignment between business objectives and technology strategy. Contribute to and maintain a detailed understanding of the architecture landscape across supported value streams. Contribute to the architecture repository using Admiral architecture modelling tools, standards and language. Promote architecture best practice within Admiral and support the continuous evolution of enterprise architecture standards and patterns. Support innovation through research and evaluation of emerging technologies and industry trends, producing recommendations on opportunities, threats and strategic technology direction. Keep the Head of Solution Architecture and CTO leadership informed of significant architecture risks, issues, dependencies and strategic considerations. Essential Skills and Experience Strong experience architecting solutions using Guidewire PolicyCenter and BillingCenter. Proven experience designing end-to-end enterprise solutions within Guidewire ecosystems, balancing business requirements, platform capabilities and architecture standards. Experience supporting Guidewire upgrades, migrations and platform modernisation programmes. Strong understanding of Guidewire platform architecture and associated design principles. Experience with Guidewire configuration concepts, including Product Configuration, Product Designer, Business Rules, Workflows, Data Model Extensions, Screen Configuration, User Experience Design, Rating and Underwriting concepts. Experience defining architecture and design approaches for Guidewire customisation, extension and configuration while promoting adoption of out-of-the-box platform capabilities. Experience designing and reviewing integrations between Guidewire platforms and enterprise applications. Strong understanding of Guidewire integration capabilities, including REST APIs, web services, messaging frameworks, batch interfaces and event-driven integrations. Experience designing solutions involving Guidewire platforms, Digital Channels, Customer Portals and Enterprise Services. Strong understanding of API architecture, integration patterns, messaging architectures and service-oriented design principles. Experience with one or more enterprise integration technologies such as TIBCO, MuleSoft, Azure or GCP Integration Services, or Kafka-based platforms. Experience designing enterprise solutions that satisfy security, resilience, scalability, performance, supportability and operational requirements. Understanding of cloud architecture principles and modern software engineering practices. Experience working with Agile delivery teams, DevOps principles and CI/CD delivery pipelines. Experience producing architecture artefacts, including Solution Outlines, High Level Designs, Architecture Decision Records, integration designs and option assessments. Experience facilitating architecture workshops, stakeholder engagement sessions and solution design discussions. Strong stakeholder management skills, with the ability to communicate effectively at all organisational levels. Recognised expertise in architecture, solution design, technology strategy and the practical application of architecture within enterprise environments. Ability to take innovative approaches to problem solving and develop pragmatic, value-driven solutions. Ability to keep organisational objectives and strategic direction in mind when making architecture decisions. Understanding of commercial considerations, ensuring architecture recommendations reflect business value and strategic goals. Proactive approach to identifying risks, opportunities and continuous improvement initiatives. Desired Skills and Experience Experience with Guidewire Cloud Platform implementations and modern deployment approaches. Knowledge of Guidewire DataHub, InfoCenter or insurance reporting ecosystems. Experience delivering Digital Portal, Customer Self-Service or Customer Engagement solutions. Experience with containerisation and platform technologies such as Kubernetes, GKE or AKS. Experience within Insurance, Financial Services or other highly regulated industries. Knowledge of enterprise data architecture, analytics and reporting platforms. Experience evaluating AI-assisted engineering, architecture tooling or GenAI-enabled solutions. Knowledge of Enterprise Architecture frameworks, governance practices and architecture modelling approaches. Awareness of current and emerging standards associated with IT practice nationally and internationally, including standards published by organisations such as IEEE, IEC, BSI and ISO. Understanding of principles, methods and techniques for managing technology investment, budgeting and value-driven delivery. What Success Looks Like Solution architectures are clear, robust and aligned with Admiral's Enterprise Architecture Principles, Technology Roadmaps and Strategic Vision. Guidewire, digital and integration solutions are designed to be scalable, secure, maintainable and operationally sustainable. Architecture decisions are well documented, appropriately governed and clearly communicated to business and technical stakeholders. Engineering teams understand the architectural intent and are enabled to deliver solutions effectively. Stakeholders have confidence that solution options, risks, dependencies and trade-offs are clearly understood and managed. Architecture governance is applied pragmatically, supporting delivery while maintaining alignment with standards and strategic direction. Technical risks, constraints, dependencies and technical debt are identified early and managed effectively. Architecture recommendations support business value, commercial considerations and long-term technology strategy. Working arrangements This is a remote role, with an expectation to attend the Ty Admiral Cardiff office once per month or as and when required. Admiral: Where You Can . click apply for full job details
Jul 14, 2026
Full time
hackajob is collaborating with Admiral Group Plc to connect them with exceptional professionals for this role. The Guidewire Solution Architect is part of the Architecture practice within the CTO organisation, supporting the design and delivery of end-to-end solutions across Admiral's core insurance platforms, digital customer channels and integration landscape. The role provides technology consultancy, architecture leadership and solution design expertise, with primary focus on Guidewire PolicyCenter, BillingCenter, Digital Portal and Customer Engagement solutions. Working closely with Lead Solution Architects, Engineering teams, Product Owners, Delivery Leads, Heads of Technology and Business Stakeholders, the role ensures that solutions are scalable, secure, maintainable and aligned with Admiral's Enterprise Architecture Principles, Technology Roadmaps and Strategic Vision. The role contributes to enterprise roadmaps, architecture standards, governance forums and wider transformation initiatives, helping to ensure that change delivered through projects, programmes, value streams and innovation initiatives delivers business value while maintaining alignment with Admiral's target architecture and strategic technology direction. Key Responsibilities Provide technical leadership and architecture support for value streams, working with Lead Solution Architects to own solutions from ideation through to delivery and ensure business value is realised through successful implementation. Define end-to-end solution architectures spanning Guidewire platforms, Digital Channels, Integration Platforms, Enterprise Services and supporting technology ecosystems. Provide architectural leadership for Guidewire PolicyCenter, BillingCenter and digital customer-facing solutions. Define solution approaches for Guidewire product configuration, integration design, platform extensions, customer journeys and digital capabilities. Lead architecture workshops with business and technical stakeholders to understand requirements, assess impacts, evaluate solution options and drive architectural decisions. Lead and contribute to governance forums, ensuring solutions adhere to established architecture principles, standards and patterns, and identifying and managing divergence where required. Define integration strategies between Guidewire platforms and enterprise applications using APIs, messaging, event-driven architectures and enterprise integration patterns. Support strategic initiatives, platform modernisation programmes and technology transformation activities across the insurance landscape. Produce high-quality architecture artefacts, including Solution Outlines, High Level Designs, Architecture Decision Records, Option Papers, conceptual and logical architecture designs, integration designs, technical risk assessments and roadmaps. Ensure architectural decisions, assumptions, dependencies, risks, principles and non-functional requirements are documented and communicated effectively across stakeholders. Work closely with engineering teams to ensure architectural intent is maintained throughout delivery and implementation. Identify and manage architectural risks, technical debt, technology constraints and cross-programme dependencies. Build productive relationships with business and technical stakeholders to maintain alignment between business objectives and technology strategy. Contribute to and maintain a detailed understanding of the architecture landscape across supported value streams. Contribute to the architecture repository using Admiral architecture modelling tools, standards and language. Promote architecture best practice within Admiral and support the continuous evolution of enterprise architecture standards and patterns. Support innovation through research and evaluation of emerging technologies and industry trends, producing recommendations on opportunities, threats and strategic technology direction. Keep the Head of Solution Architecture and CTO leadership informed of significant architecture risks, issues, dependencies and strategic considerations. Essential Skills and Experience Strong experience architecting solutions using Guidewire PolicyCenter and BillingCenter. Proven experience designing end-to-end enterprise solutions within Guidewire ecosystems, balancing business requirements, platform capabilities and architecture standards. Experience supporting Guidewire upgrades, migrations and platform modernisation programmes. Strong understanding of Guidewire platform architecture and associated design principles. Experience with Guidewire configuration concepts, including Product Configuration, Product Designer, Business Rules, Workflows, Data Model Extensions, Screen Configuration, User Experience Design, Rating and Underwriting concepts. Experience defining architecture and design approaches for Guidewire customisation, extension and configuration while promoting adoption of out-of-the-box platform capabilities. Experience designing and reviewing integrations between Guidewire platforms and enterprise applications. Strong understanding of Guidewire integration capabilities, including REST APIs, web services, messaging frameworks, batch interfaces and event-driven integrations. Experience designing solutions involving Guidewire platforms, Digital Channels, Customer Portals and Enterprise Services. Strong understanding of API architecture, integration patterns, messaging architectures and service-oriented design principles. Experience with one or more enterprise integration technologies such as TIBCO, MuleSoft, Azure or GCP Integration Services, or Kafka-based platforms. Experience designing enterprise solutions that satisfy security, resilience, scalability, performance, supportability and operational requirements. Understanding of cloud architecture principles and modern software engineering practices. Experience working with Agile delivery teams, DevOps principles and CI/CD delivery pipelines. Experience producing architecture artefacts, including Solution Outlines, High Level Designs, Architecture Decision Records, integration designs and option assessments. Experience facilitating architecture workshops, stakeholder engagement sessions and solution design discussions. Strong stakeholder management skills, with the ability to communicate effectively at all organisational levels. Recognised expertise in architecture, solution design, technology strategy and the practical application of architecture within enterprise environments. Ability to take innovative approaches to problem solving and develop pragmatic, value-driven solutions. Ability to keep organisational objectives and strategic direction in mind when making architecture decisions. Understanding of commercial considerations, ensuring architecture recommendations reflect business value and strategic goals. Proactive approach to identifying risks, opportunities and continuous improvement initiatives. Desired Skills and Experience Experience with Guidewire Cloud Platform implementations and modern deployment approaches. Knowledge of Guidewire DataHub, InfoCenter or insurance reporting ecosystems. Experience delivering Digital Portal, Customer Self-Service or Customer Engagement solutions. Experience with containerisation and platform technologies such as Kubernetes, GKE or AKS. Experience within Insurance, Financial Services or other highly regulated industries. Knowledge of enterprise data architecture, analytics and reporting platforms. Experience evaluating AI-assisted engineering, architecture tooling or GenAI-enabled solutions. Knowledge of Enterprise Architecture frameworks, governance practices and architecture modelling approaches. Awareness of current and emerging standards associated with IT practice nationally and internationally, including standards published by organisations such as IEEE, IEC, BSI and ISO. Understanding of principles, methods and techniques for managing technology investment, budgeting and value-driven delivery. What Success Looks Like Solution architectures are clear, robust and aligned with Admiral's Enterprise Architecture Principles, Technology Roadmaps and Strategic Vision. Guidewire, digital and integration solutions are designed to be scalable, secure, maintainable and operationally sustainable. Architecture decisions are well documented, appropriately governed and clearly communicated to business and technical stakeholders. Engineering teams understand the architectural intent and are enabled to deliver solutions effectively. Stakeholders have confidence that solution options, risks, dependencies and trade-offs are clearly understood and managed. Architecture governance is applied pragmatically, supporting delivery while maintaining alignment with standards and strategic direction. Technical risks, constraints, dependencies and technical debt are identified early and managed effectively. Architecture recommendations support business value, commercial considerations and long-term technology strategy. Working arrangements This is a remote role, with an expectation to attend the Ty Admiral Cardiff office once per month or as and when required. Admiral: Where You Can . click apply for full job details
Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems. The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps . Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing application service delivery in the London Market. Examples of bridging between vendors, product leads, and delivery teams. Experience ensuring BAU stability while supporting product-centric transformation. Why Apply? This is a unique opportunity to work at the centre of a product-centric transformation , ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.
Oct 01, 2025
Full time
Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems. The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps . Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing application service delivery in the London Market. Examples of bridging between vendors, product leads, and delivery teams. Experience ensuring BAU stability while supporting product-centric transformation. Why Apply? This is a unique opportunity to work at the centre of a product-centric transformation , ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.
