9 jobs found

Facilities Helpdesk Coordinator / Operations Coordinator Location: Caterham, Surrey Salary: £35,000 £40,000 DOE Contract: Full Time, Permanent Join Foxleys Foxleys is a well-established commercial building maintenance and refurbishment contractor delivering planned and reactive fabric maintenance services across London and the South East. Working with some of the UK's largest managing agents, including Savills, CBRE, Cushman & Wakefield, JLL and Knight Frank, we pride ourselves on delivering exceptional customer service, rapid response times and high-quality workmanship. Due to continued growth, we are looking for an organised and proactive Facilities Helpdesk Coordinator to become a key member of our operations team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in delivering excellent customer service. The Role You'll be at the heart of our business, coordinating reactive maintenance works from the moment they're reported through to completion. You'll communicate with clients, engineers and suppliers throughout the day, ensuring every job is managed efficiently while delivering the highest levels of customer service. No two days are ever the same. Key Responsibilities • Managing the helpdesk phone line and shared email inbox • Logging maintenance requests onto The BigChange system • Raising and allocating jobs to engineers • Scheduling reactive and planned maintenance works • Liaising with engineers throughout the day regarding attendance, progress and completion • Organising engineer diaries to maximise efficiency • Ordering and coordinating materials with suppliers • Updating clients with progress reports and job updates • Building strong relationships with commercial managing agents including Savills, CBRE, Cushman & Wakefield and other blue-chip clients • Monitoring outstanding jobs to ensure service level agreements (SLAs) are achieved • Uploading photographs, reports and completion information • Raising purchase orders where required • Ensuring all job information is accurate and up to date • Assisting with quotations and follow-up works • Supporting the Operations Manager with day-to-day scheduling and workload planning About You We're looking for someone who is highly organised, calm under pressure and enjoys working in a busy office environment. You'll be confident communicating with customers, engineers and suppliers and able to juggle multiple priorities throughout the day. Essential • Previous experience within a facilities management, maintenance or construction environment • Excellent telephone manner • Strong customer service skills • Excellent organisational skills • Ability to prioritise a busy workload • Good IT skills • High attention to detail • Excellent communication skills • Ability to work as part of a team Desirable • Experience using The BigChange system • Experience using CAFM or job management software • Previous Helpdesk or Scheduling experience • Knowledge of commercial building maintenance • Experience working with managing agents What We Offer • Competitive salary (£35,000 £40,000 DOE) • Company pension • 28 days annual leave including bank holidays • Ongoing training and development • Career progression opportunities • Friendly and supportive team • Modern office environment • Free on-site parking • Company events • Long-term job security with an established business operating since 1993 Why Join Foxleys At Foxleys, we believe our people are our greatest asset. We invest in our team, encourage progression from within and provide a supportive working environment where everyone contributes to the success of the business. You'll become part of a close-knit operations team responsible for delivering maintenance services to some of the UK's most prestigious commercial properties, with every day bringing new challenges and opportunities.

Service Coordinator Part-Time Oxford 3 Days per Week Are you an organised and proactive coordinator who enjoys keeping things running smoothly? We're looking for a Technical Service Coordinator to join a busy team supporting the maintenance and performance of specialist equipment within a healthcare environment. This is a varied role where you'll coordinate planned and reactive maintenance, manage service requests, liaise with engineers, subcontractors and internal stakeholders, monitor equipment performance and maintain accurate service records. You'll also produce reports, track work orders, escalate issues where required and help ensure service levels and contractual KPIs are achieved. About you We're looking for someone who has: Previous experience in a service coordination, operations, helpdesk or administration role Excellent organisational skills and the ability to manage multiple priorities Strong communication and stakeholder management skills Good IT skills, including Microsoft Office A proactive approach with excellent attention to detail Experience within engineering, facilities, technical support or healthcare would be advantageous, but healthcare experience isn't essential . We're open to candidates with strong transferable skills from other industries.

Facilities Manager Location: South East London Salary: 45,000 + benefits Contract: Monday - Friday: 8am - 5pm The Opportunity Are you an organised, process-driven Facilities Management professional looking to lead service delivery on a high-profile public sector contract? We are seeking a proactive Facilities Manager to play a pivotal role in leading operational excellence across a landmark PFI educational portfolio. Managing a diverse team of Premises Assistants, Engineers, and Helpdesk coordinators, this hybrid role blends hands-on team leadership, statutory compliance governance, contract administration, and client diplomacy. If you are a structured manager with an analytical eye for detail, comfortable coordinating both hard and soft FM services on a fast-paced contract, this role offers an exceptional platform for professional development and career progression. Key Responsibilities Operational Leadership & Compliance Service Coordination: Support the Contract Manager in overseeing the daily delivery of both Hard and Soft FM services across the portfolio, ensuring high standards of estate safety and presentation. Health, Safety & Compliance: Ensure 100% compliance with statutory requirements, maintaining the site compliance tracker and ensuring all operations adhere to strict Health & Safety legislation. Performance Governance: Drive operational performance to meet and exceed contractual SLAs and KPIs, minimising downtime and resolving potential service shortfalls proactively. Contract & Financial Administration Paymech Coordination: Manage the administrative workflows relating to contractual performance, including calculating any unavailability or performance deductions for the Contract Manager's verification. Operational Reporting: Take ownership of administrative reporting, CAFM system management, and formal minute-taking during key stakeholder and operational meetings. Client Liaison: Act as a key point of contact for school department heads, client representatives, and corporate management partners, ensuring seamless communication. HR & Team Coordination Vetting & Onboarding: Administer the full recruitment life cycle for site-based staff, managing the critical DBS vetting and security clearance renewal processes. Performance & Development: Oversee the staff training matrix, coordinate employee development reviews (EDRs), and manage new starter inductions and probationary reviews. Resource Management: Supervise and direct the shift schedules and daily workloads of the on-site Premises Assistants, Helpdesk operators, and engineering staff. What We Are Looking For Essential Skills & Experience: Technical & Compliance IQ: A strong background in FM compliance, CAFM systems, COSHH, and statutory site health and safety standards. Analytical Admin Capability: Experience managing contract administration, reporting, and tracking contractual performance parameters (Paymech). Communication & Presence: Exceptional communication, stakeholder management, and report-writing skills, with the ability to liaise with clients at all operational levels. IT Literacy: Highly proficient in utilising MS Office and Google Workspace tools. Highly Desirable: Contract Environments: Prior experience working within a schools or educational environment. PFI Contract Exposure: Experience operating within a Private Finance Initiative (PFI) contract framework. Financial Awareness: Familiarity with basic financial metrics and operational reporting systems. What We Offer Competitive Salary: Highly competitive base salary with structured performance reviews. Elite Professional Growth: Clear development pathways and corporate training opportunities within a global FM provider. Comprehensive Benefits: A generous pension scheme, lifestyle perks, and a supportive, collaborative team culture. If you are an organised FM professional ready to step into a key leadership role on a flagship public sector contract, apply today to arrange a confidential discussion. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to minimise delays. Oversee purchase orders, parts management and job completion processes. Support emergency response planning and operational continuity. Produce and analyse performance reports, KPIs and operational dashboards. Identify trends and implement actions to improve service delivery and efficiency. Present performance updates and recommendations to management. Support client meetings, KPI reviews and contract reporting. Ensure compliance with client requirements and contractual standards. Support the mobilisation of new contracts and operational processes. Monitor costs, expenditure and purchasing to support budget control. Identify cost-saving opportunities and operational efficiencies. Lead continuous improvement initiatives and implement best practices. Develop and maintain procedures, templates and operational documentation. Ensure compliance with GDPR, safeguarding, company policies and quality standards. Support internal, client and ISO audits, maintaining accurate records. Identify, manage and escalate operational risks and compliance issues. Build strong relationships with clients, managers, engineers and support teams. Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now!

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Helpdesk Coordinator Salary: £26,000 - £28,000 dependent on experience Hours 9am - 5pm Location : Rotherham S60 About our client: Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are now looking for another Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support. Job Overview: The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients. Key Responsibilities: Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner. Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution. Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs. Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols. Key Skills & Experience: Previous helpdesk experience ideally in facilities management or a related industry. We also welcome applications from candidates with a successful background in sales eg automotive or similar consultative sales environments who can demonstrate outstanding communication and relationship-building skills Strong customer service orientation with the ability to handle challenging situations calmly and effectively. Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment. Strong analytical skills with the ability to assess performance data and make data-driven improvements. Familiarity with helpdesk management software and ticketing systems. Strong verbal and written communication skills. Ability to manage and motivate a team to meet targets and deliver high-quality service. Knowledge of facilities management practices is desirable but not essential. What our client offers: Opportunity to be part of a growing, dynamic team with potential for career development. Supportive and collaborative work environment. Professional development.

Job - Customer Service Operations Coordinator Salary -30k plus call out (1 in 4 weeks) bonus Location - Harrow location My well-established client looking for someone who has experience in one or more of the following areas: Customer service or helpdesk environments Repairs administration or scheduling Plumbing and heating, building services, M&E (Mechanical & Electrical), or facilities management Contract support or maintenance coordination The ideal candidate will be highly organised, with strong Excel and reporting skills and the ability to analyse operational data to support service performance. You will be confident monitoring expenditure, identifying trends, gaps and opportunities for improvement, producing accurate reports, and supporting process improvements to help deliver an efficient, high-quality service. You will also have excellent communication skills, be able to manage multiple priorities, work effectively with internal teams, contractors and customers, and demonstrate a proactive approach to problem-solving and continuous improvement. You will be expected to be on call which will be 1 in 4 weeks (details to be explained) The role has the potential to go to hybrid - mainly 3 office / 2 home - this will be after a qualifying period Exciting opportunity for the right candidate to join an exceptional company that will be experiencing high growth over the next 12/24 months - there will be plenty of room for progression and career development

Service Coordinator / Call Planner Location: Greater Manchester Salary: £25,900 Hours: Full Time Join a Growing Facilities Services Team An exciting opportunity has arisen for an organised, customer-focused Service Coordinator / Call Planner to join a well-established and rapidly growing business operating within the facilities and building services sector. This is a fast-paced role where you'll be at the heart of service delivery, coordinating engineers, managing customer requests, and ensuring service level agreements are consistently achieved. If you enjoy problem-solving, working in a busy environment, and being a key link between customers and operational teams, we'd love to hear from you. The Role As a Service Coordinator, you will play a critical role in supporting the delivery of planned and reactive maintenance services. Working closely with engineers, customers, suppliers, and internal stakeholders, you will ensure works are effectively scheduled, tracked, and completed within agreed timescales. This is an excellent opportunity for someone who thrives in a dynamic environment and enjoys balancing customer service, planning, and operational coordination responsibilities. Key Responsibilities Manage incoming service requests via email and client systems. Schedule and allocate reactive and planned maintenance works to field-based engineers. Monitor job progress and ensure service level agreements (SLAs) are achieved. Prioritise workloads to maximise engineer productivity and operational efficiency. Liaise with customers to provide updates, estimated attendance times, and job progress information. Coordinate planned preventive maintenance (PPM) visits and remedial works. Monitor outstanding jobs and ensure no works are left unattended or unactioned. Handle escalations and proactively follow up on outstanding work orders. Ensure accurate record keeping across internal systems. Coordinate specialist and multi-person attendance requirements. Escalate jobs that exceed agreed thresholds or require management intervention. Support the wider planning team and provide cover for colleagues when required. Maintain clear communication with operational teams, customers, and management. Contribute to the delivery of a high-quality customer experience at all times. About You To be successful in this role, you will have: Previous experience in a scheduling, planning, service desk, helpdesk, or coordination role. Excellent organisational and time management skills. Strong communication skills, both written and verbal. The ability to prioritise competing demands in a fast-paced environment. A proactive and solutions-focused approach. Excellent attention to detail and accuracy. Strong IT skills and experience working with service management systems. The ability to work effectively both independently and as part of a team. Experience within facilities management, maintenance, engineering, security, or building services would be advantageous but is not essential. What's on Offer? Competitive salary. Stable, full-time permanent opportunity. The chance to join a respected and growing organisation. Supportive team environment. Ongoing training and development opportunities. Career progression prospects within a thriving business. A varied and rewarding role where no two days are the same. Apply Today If you're a highly organised coordinator with a passion for delivering excellent customer service and keeping operations running smoothly, we'd love to hear from you.

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Helpdesk Coordinator Salary: £26,000 - £28,000 dependent on experience Hours 9am - 5pm (Client happy to discuss less hours but salary would be pro rata) About our client: Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are looking for a Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support. Job Overview: The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves includes ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients. Key Responsibilities: Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner. Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution. Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs. Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols. Key Skills & Experience: Proven helpdesk experience ideally in facilities management or a related industry. Strong customer service orientation with the ability to handle challenging situations calmly and effectively. Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment. Strong analytical skills with the ability to assess performance data and make data-driven improvements. Familiarity with helpdesk management software and ticketing systems. Strong verbal and written communication skills. Ability to manage and motivate a team to meet targets and deliver high-quality service. Knowledge of facilities management practices is desirable but not essential. What our client offers: Opportunity to be part of a growing, dynamic team with potential for career development. Supportive and collaborative work environment. Professional development