Role : Resident Engagement Lead Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working) Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - 3 months initially, with potential to extend Hours : 36 hours per week, Monday to Friday Work Style : Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required) Hourly Rate: 24.81 PAYE / 32.45 per hour Umbrella Pertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making. Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice. Key Duties: Act as the first point of contact for resident engagement across Housing Services. Lead the development, implementation and review of the Council's Resident Engagement Strategy. Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities. Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities. Build strong partnerships with residents, council services, voluntary organisations and external stakeholders. Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements. Identify organisational learning needs and support the development and delivery of training relating to resident engagement. Manage the resident engagement budget and oversee volunteers, interns or apprentices where required. Candidate Profile: Experience working within housing, local government or the wider public sector. Strong understanding of resident engagement principles and customer-focused service delivery. Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance). Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences. Experience managing multiple priorities and delivering projects to deadlines. Strong analytical skills with experience of reporting, performance monitoring and data management. Good IT skills, including Microsoft Office and housing or document management systems. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Jul 28, 2026
Seasonal
Role : Resident Engagement Lead Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working) Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - 3 months initially, with potential to extend Hours : 36 hours per week, Monday to Friday Work Style : Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required) Hourly Rate: 24.81 PAYE / 32.45 per hour Umbrella Pertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making. Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice. Key Duties: Act as the first point of contact for resident engagement across Housing Services. Lead the development, implementation and review of the Council's Resident Engagement Strategy. Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities. Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities. Build strong partnerships with residents, council services, voluntary organisations and external stakeholders. Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements. Identify organisational learning needs and support the development and delivery of training relating to resident engagement. Manage the resident engagement budget and oversee volunteers, interns or apprentices where required. Candidate Profile: Experience working within housing, local government or the wider public sector. Strong understanding of resident engagement principles and customer-focused service delivery. Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance). Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences. Experience managing multiple priorities and delivering projects to deadlines. Strong analytical skills with experience of reporting, performance monitoring and data management. Good IT skills, including Microsoft Office and housing or document management systems. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Regional Compliance Manager Full Time £36,000 £38,000 per annum with a car allowance of 4k per annum Home based covering Crawley Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. Following the growth in adviser numbers, they are looking to grow the Regional Compliance Team to continue to provide their firms with high-quality face to face compliance support. This additional role in the team will be the primary point of contact for Appointed Representatives in an allocated region, managing a risk-based monitoring program to ensure compliance to network standards and regulatory requirements. The role is designed to ensure Appointed Representatives are, as per FCA guidelines, always 'Treating Customers Fairly' and delivering good customer outcomes. Experienced required: Minimum two years of experience in a similar role within the financial services sector. A sound background in compliance monitoring, risk management, and reporting processes. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising, and working to tight deadlines. Qualifications: CeMAP or equivalent professional financial services qualification as a minimum. CeRER desirable A full UK driving licence is also essential. Benefits: £36,000 £38,000 per annum with a car allowance of 4k per annum Additional leave Sick pay Work from home As our client is unable to sponsor you for this role, you must be eligible to work within the UK, and you will be asked to confirm this prior to any interview.
Jul 28, 2026
Full time
Regional Compliance Manager Full Time £36,000 £38,000 per annum with a car allowance of 4k per annum Home based covering Crawley Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. Following the growth in adviser numbers, they are looking to grow the Regional Compliance Team to continue to provide their firms with high-quality face to face compliance support. This additional role in the team will be the primary point of contact for Appointed Representatives in an allocated region, managing a risk-based monitoring program to ensure compliance to network standards and regulatory requirements. The role is designed to ensure Appointed Representatives are, as per FCA guidelines, always 'Treating Customers Fairly' and delivering good customer outcomes. Experienced required: Minimum two years of experience in a similar role within the financial services sector. A sound background in compliance monitoring, risk management, and reporting processes. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising, and working to tight deadlines. Qualifications: CeMAP or equivalent professional financial services qualification as a minimum. CeRER desirable A full UK driving licence is also essential. Benefits: £36,000 £38,000 per annum with a car allowance of 4k per annum Additional leave Sick pay Work from home As our client is unable to sponsor you for this role, you must be eligible to work within the UK, and you will be asked to confirm this prior to any interview.
Annual salary: up to £39,627.00 Supervisor Location:Evesham Contract Start Date:1 July 2026 Contract Type:Full-time, Permanent, 42.5hrs per week, Monday to Friday Salary: £39,627.00 + van and fuel card Join us on our new, exciting contract Mears Group is delivering a long-term social housing repairs and maintenance partnership across the wider Midlands region. Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract includes responsive repairs, planned maintenance and property services, with a strong focus on customer service, quality and community investment. Due to continued growth across the contract, opportunities are available for experienced Supervisors across South Worcestershire, North Gloucestershire, and surrounding areas. About the Role: We are looking for an experiencedRepairs Supervisorto join our team in Evesham. You will be responsible for overseeing day-to-day repairs activity across tenanted and void domestic properties, ensuring works are completed safely, on time and to a high standard. This includes managing operatives, coordinating workloads, carrying out quality checks, supporting with technical guidance and maintaining strong communication with tenants and stakeholders. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a team that's making a real difference in the community. We're looking for someone who is organised, proactive and committed to delivering a first-time-fix service while driving performance and maintaining high levels of customer satisfaction. Duties: Supervise day-to-day delivery of planned and reactive maintenance works across occupied properties Ensure all works are completed safely, efficiently, and to required quality standards Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction Allocate resources and operatives effectively to meet service targets and contractual obligations Manage work schedules and priorities to minimise disruption to residents Ensure full compliance with Health & Safety regulations, COSHH, and company procedures Carry out quality inspections and ensure corrective actions are implemented where necessary Lead and support a team of operatives, providing guidance, coaching, and performance management and productivity dashboards Identify training needs and coordinate development opportunities for team members Enforce HR policies including attendance, conduct, and grievance procedures Monitor and maintain company assets including vehicles, tools, PPE, and van stock Oversee material usage and procurement to ensure cost-effective operations Use system reports to track performance, resource deployment, and asset condition Act as a key point of contact for residents, ensuring professional communication and issue resolution Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery Support contract mobilisation, compliance audits, and service improvement initiatives Assist with budget control, forecasting, and identifying operational efficiencies and potential Gains Provide cover for other supervisors during absence or peak periods Attend toolbox talks, training sessions, and formal company meetings Ensure all activities reflect company values and maintain a professional image at all times Role Criteria: Previous experience in a R&M Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering planned and reactive maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits: 25 days annual leave plus bank holidays Family-friendly policies, including enhanced maternity/paternity leave life assurance Van & Fuel card Refer a friend schemes Generous pension scheme and sick pay Employee Assistance Programme Mears Rewards - access to discounts across major retailers, including supermarkets Excellent training and development opportunities Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor) Volunteering leave - up to two days per year to support community initiatives All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Jul 28, 2026
Full time
Annual salary: up to £39,627.00 Supervisor Location:Evesham Contract Start Date:1 July 2026 Contract Type:Full-time, Permanent, 42.5hrs per week, Monday to Friday Salary: £39,627.00 + van and fuel card Join us on our new, exciting contract Mears Group is delivering a long-term social housing repairs and maintenance partnership across the wider Midlands region. Providing housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract includes responsive repairs, planned maintenance and property services, with a strong focus on customer service, quality and community investment. Due to continued growth across the contract, opportunities are available for experienced Supervisors across South Worcestershire, North Gloucestershire, and surrounding areas. About the Role: We are looking for an experiencedRepairs Supervisorto join our team in Evesham. You will be responsible for overseeing day-to-day repairs activity across tenanted and void domestic properties, ensuring works are completed safely, on time and to a high standard. This includes managing operatives, coordinating workloads, carrying out quality checks, supporting with technical guidance and maintaining strong communication with tenants and stakeholders. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a team that's making a real difference in the community. We're looking for someone who is organised, proactive and committed to delivering a first-time-fix service while driving performance and maintaining high levels of customer satisfaction. Duties: Supervise day-to-day delivery of planned and reactive maintenance works across occupied properties Ensure all works are completed safely, efficiently, and to required quality standards Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction Allocate resources and operatives effectively to meet service targets and contractual obligations Manage work schedules and priorities to minimise disruption to residents Ensure full compliance with Health & Safety regulations, COSHH, and company procedures Carry out quality inspections and ensure corrective actions are implemented where necessary Lead and support a team of operatives, providing guidance, coaching, and performance management and productivity dashboards Identify training needs and coordinate development opportunities for team members Enforce HR policies including attendance, conduct, and grievance procedures Monitor and maintain company assets including vehicles, tools, PPE, and van stock Oversee material usage and procurement to ensure cost-effective operations Use system reports to track performance, resource deployment, and asset condition Act as a key point of contact for residents, ensuring professional communication and issue resolution Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery Support contract mobilisation, compliance audits, and service improvement initiatives Assist with budget control, forecasting, and identifying operational efficiencies and potential Gains Provide cover for other supervisors during absence or peak periods Attend toolbox talks, training sessions, and formal company meetings Ensure all activities reflect company values and maintain a professional image at all times Role Criteria: Previous experience in a R&M Supervisor or similar supervisory role within housing or property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering planned and reactive maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits: 25 days annual leave plus bank holidays Family-friendly policies, including enhanced maternity/paternity leave life assurance Van & Fuel card Refer a friend schemes Generous pension scheme and sick pay Employee Assistance Programme Mears Rewards - access to discounts across major retailers, including supermarkets Excellent training and development opportunities Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor) Volunteering leave - up to two days per year to support community initiatives All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Joe Monger url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside/Wirral area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Jul 28, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside/Wirral area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Longridge area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Jul 28, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Longridge area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
About The Role What you can expect from us We offer a competitive salary of £26,250 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are looking for a Window C leaning Operative to be working across various locations within Merseyside and the Wirral region. This a full-time role, with 37 hours required across the week. You may also be required to work out of hours occasionally when required. The purpose of the role is to working as part of a close team to deliver a wide range of internal and external property/estate cleansing services works including general cleaning both static and mobile, waste collection and planned works and window cleaning. Resulting in a consistently high-quality environment, which improves our schemes and estates to create positive spaces for customers. Responsibilities Delivery Undertake site-based window cleaning services to Onward Schemes to Onward specifications and agreed timescales. Undertake site-based window cleaning of communal areas, including cleaning internal and external glass (where required), fenestrations and plastics, with potential gutter cleaning where required on higher level Schemes using a Pure water fed pole ground system. Customer Service As a front facing ambassador for the company, act in a professional manner while upholding Onward values, aims and objectives. Be approachable and respectful to colleagues, customers and others. Quality Deliver works to a high standard consistently following specification and agreed service standards. Provide an excellent working example to others in the team including apprentices and seasonal workers. Records Ensure all works reporting and safety procedures are followed, and record keeping is both accurate and professional. Highlighting areas that need further works or repair, including potential future planned works. Health and Safety Work to the highest standards of health and safety and assist with the promotion of a positive safety-first culture. Ensure all operations are compliant with industry legislation. Work equipment Undertake routine maintenance checks of plant, equipment and machinery. Ensure the safety and security of assigned machinery and equipment is maintained. Undertake stock checks of consumables and ensure that replacements are ordered in a timely manner. What we require? Essential Previous experience in a similar role using Pure water fed pole systems of varying lengths. A Full UK Driving Licence and access to your own car. Excellent customer service skills. Good communication skills - written and verbal. The ability to demonstrate great teamwork and be responsive. The ability to follow procedures and provide performance data of operations using digital and paper reporting formats. Excellent awareness of health and safety for team, members of the public and environment. Qualifications Desirable BWCA water fed poles training. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Jul 28, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £26,250 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are looking for a Window C leaning Operative to be working across various locations within Merseyside and the Wirral region. This a full-time role, with 37 hours required across the week. You may also be required to work out of hours occasionally when required. The purpose of the role is to working as part of a close team to deliver a wide range of internal and external property/estate cleansing services works including general cleaning both static and mobile, waste collection and planned works and window cleaning. Resulting in a consistently high-quality environment, which improves our schemes and estates to create positive spaces for customers. Responsibilities Delivery Undertake site-based window cleaning services to Onward Schemes to Onward specifications and agreed timescales. Undertake site-based window cleaning of communal areas, including cleaning internal and external glass (where required), fenestrations and plastics, with potential gutter cleaning where required on higher level Schemes using a Pure water fed pole ground system. Customer Service As a front facing ambassador for the company, act in a professional manner while upholding Onward values, aims and objectives. Be approachable and respectful to colleagues, customers and others. Quality Deliver works to a high standard consistently following specification and agreed service standards. Provide an excellent working example to others in the team including apprentices and seasonal workers. Records Ensure all works reporting and safety procedures are followed, and record keeping is both accurate and professional. Highlighting areas that need further works or repair, including potential future planned works. Health and Safety Work to the highest standards of health and safety and assist with the promotion of a positive safety-first culture. Ensure all operations are compliant with industry legislation. Work equipment Undertake routine maintenance checks of plant, equipment and machinery. Ensure the safety and security of assigned machinery and equipment is maintained. Undertake stock checks of consumables and ensure that replacements are ordered in a timely manner. What we require? Essential Previous experience in a similar role using Pure water fed pole systems of varying lengths. A Full UK Driving Licence and access to your own car. Excellent customer service skills. Good communication skills - written and verbal. The ability to demonstrate great teamwork and be responsive. The ability to follow procedures and provide performance data of operations using digital and paper reporting formats. Excellent awareness of health and safety for team, members of the public and environment. Qualifications Desirable BWCA water fed poles training. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Accrington/Blackburn area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Jul 28, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Accrington/Blackburn area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
About The Role What you can expect from us We offer a competitive salary of £33,950 per annum (£17.65 hourly). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a Plasterer to join our Onward Repairs team on a permanent basis. The purpose of the role is to deliver property maintenance services in line with all group standards and key performance indicators. Ensuring high standard at all times, observing all legal, statutory and regulatory requirements while undertaking repair activities within customer's homes, empty properties and for other clients as required. Key Responsibilities Delivery In line with Onwards specification or approved best practice assess, coordinate and undertake the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers, other stakeholders and colleagues to deliver a high quality service. Ensure an adequate store of materials are available to operatives, including van based stock. Proactively organise workload to ensure the delivery of an efficient and effective service at all times. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Liaison and technical advice Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs. Quality Ensure all work is delivered to a high standard. Records To complete jobs on PDA's and maintain other records as required including access details, materials used, job progression and follow on information. Health and Safety Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety. Work equipment Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles. About The Organisation Skills & Experience E ssential Sound knowledge of building construction, components, building trades and applicable building regulations. Experience of working in a customer focussed service. Proven ability to deliver a quality customer centred repairs service. Experience of working in a target driven environment. Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974. A Full UK Driving Licence and access to your own car. Desirable Experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Experience of using PDA technology (hand held/mobile working technology). Qualifications E ssential Minimum of L2 NVQ or equivalent qualification in Plastering and relevant experience. Appropriate CSCS card. Desirable Hold relevant health & safety qualifications which relate to the sector/construction industry in general. Asbestos awareness training. Relevant power tool training. Manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. About Onward Homes Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch. Please note that we reserve the right to close the vacancy early prior to the closing date.
Jul 28, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £33,950 per annum (£17.65 hourly). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are looking for a Plasterer to join our Onward Repairs team on a permanent basis. The purpose of the role is to deliver property maintenance services in line with all group standards and key performance indicators. Ensuring high standard at all times, observing all legal, statutory and regulatory requirements while undertaking repair activities within customer's homes, empty properties and for other clients as required. Key Responsibilities Delivery In line with Onwards specification or approved best practice assess, coordinate and undertake the most cost effective repair solution delivering value for money. Organising materials, providing detailed information, effectively communicating with customers, other stakeholders and colleagues to deliver a high quality service. Ensure an adequate store of materials are available to operatives, including van based stock. Proactively organise workload to ensure the delivery of an efficient and effective service at all times. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Liaison and technical advice Liaise with clients, customers and colleagues regarding access, safe working practices, and assessment of repairs requirements and progress of repairs. Quality Ensure all work is delivered to a high standard. Records To complete jobs on PDA's and maintain other records as required including access details, materials used, job progression and follow on information. Health and Safety Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety. Work equipment Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles. About The Organisation Skills & Experience E ssential Sound knowledge of building construction, components, building trades and applicable building regulations. Experience of working in a customer focussed service. Proven ability to deliver a quality customer centred repairs service. Experience of working in a target driven environment. Sound knowledge of health and safety regulations, regulation and ACOPS relevant to the post and associated tasks undertaken within it, in line with HASAWA 1974. A Full UK Driving Licence and access to your own car. Desirable Experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Experience of using PDA technology (hand held/mobile working technology). Qualifications E ssential Minimum of L2 NVQ or equivalent qualification in Plastering and relevant experience. Appropriate CSCS card. Desirable Hold relevant health & safety qualifications which relate to the sector/construction industry in general. Asbestos awareness training. Relevant power tool training. Manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. About Onward Homes Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch. Please note that we reserve the right to close the vacancy early prior to the closing date.
Sales Development Representative - IT Solutions Stretford, Manchester (Office Based) Monday-Friday 9:00am-5:30pm 30,000 basic + Uncapped commission Are you a confident, driven salesperson who enjoys picking up the phone, building relationships and creating opportunities? We're looking for ambitious Sales Development Representatives to join a growing technology business in Manchester. This is a high-energy, office-based sales role where you'll take ownership of an established portfolio of SME customers, reactivating dormant accounts, uncovering new opportunities and driving revenue growth. If you're motivated by targets, enjoy speaking to customers and want to develop your career within technology sales, we'd love to hear from you. What you'll be doing Re-engaging existing and dormant business customers through proactive outbound calling Building relationships with key decision-makers across your customer portfolio Identifying new opportunities and generating additional revenue Selling solutions across connectivity, telecoms, cyber security, Microsoft and managed IT services Managing opportunities from initial conversation through to close Achieving and exceeding daily, weekly and monthly sales targets Maintaining accurate CRM records and pipeline activity Working closely with technical specialists to deliver the right customer solutions What we're looking for 1-3 years' experience in B2B sales, telesales, internal sales or account management Experience selling IT, telecoms, connectivity, cyber security or Microsoft solutions would be highly advantageous Confidence making outbound sales calls and building rapport with customers A resilient, positive attitude with the determination to achieve and exceed targets Excellent communication and objection-handling skills Strong commercial awareness and a consultative sales approach Good IT literacy and a willingness to learn Able to commute to the Stretford office (within approximately 30-40 minutes) Able to successfully complete DBS and background screening What's on offer? 30,000 basic salary Uncapped commission with realistic OTE of up to 55,000 Monday-Friday working hours with no weekends Full product and sales training Clear opportunities for progression within a growing technology business Supportive, energetic sales environment where success is recognised and rewarded Interested? If you're looking for your next opportunity in technology sales and enjoy a fast-paced, target-driven environment, we'd love to hear from you. Apply today to find out more. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Jul 28, 2026
Full time
Sales Development Representative - IT Solutions Stretford, Manchester (Office Based) Monday-Friday 9:00am-5:30pm 30,000 basic + Uncapped commission Are you a confident, driven salesperson who enjoys picking up the phone, building relationships and creating opportunities? We're looking for ambitious Sales Development Representatives to join a growing technology business in Manchester. This is a high-energy, office-based sales role where you'll take ownership of an established portfolio of SME customers, reactivating dormant accounts, uncovering new opportunities and driving revenue growth. If you're motivated by targets, enjoy speaking to customers and want to develop your career within technology sales, we'd love to hear from you. What you'll be doing Re-engaging existing and dormant business customers through proactive outbound calling Building relationships with key decision-makers across your customer portfolio Identifying new opportunities and generating additional revenue Selling solutions across connectivity, telecoms, cyber security, Microsoft and managed IT services Managing opportunities from initial conversation through to close Achieving and exceeding daily, weekly and monthly sales targets Maintaining accurate CRM records and pipeline activity Working closely with technical specialists to deliver the right customer solutions What we're looking for 1-3 years' experience in B2B sales, telesales, internal sales or account management Experience selling IT, telecoms, connectivity, cyber security or Microsoft solutions would be highly advantageous Confidence making outbound sales calls and building rapport with customers A resilient, positive attitude with the determination to achieve and exceed targets Excellent communication and objection-handling skills Strong commercial awareness and a consultative sales approach Good IT literacy and a willingness to learn Able to commute to the Stretford office (within approximately 30-40 minutes) Able to successfully complete DBS and background screening What's on offer? 30,000 basic salary Uncapped commission with realistic OTE of up to 55,000 Monday-Friday working hours with no weekends Full product and sales training Clear opportunities for progression within a growing technology business Supportive, energetic sales environment where success is recognised and rewarded Interested? If you're looking for your next opportunity in technology sales and enjoy a fast-paced, target-driven environment, we'd love to hear from you. Apply today to find out more. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
Jul 28, 2026
Full time
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
About The Role What you can expect from us We offer a competitive salary of £31,350. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. We are currently recruiting an Early Intervention Specialist (Rent Support Specialist) to join our Customer Account & Money Advice team. This is a 10-month maternity cover position working collaboratively across S4B, Onward Homes, and CPS. This is a hybrid, home-based role. You have no daily office requirement, but a minimum of one day office based is required at our S4B Office (15 Brunswick Street, Manchester, M13 9SU). Additionally, travel to various office locations is expected for meetings, training, and other business needs. Occasional work outside of office hours as and when required to attend meetings. Key responsibilities The purpose of this role is to work within the Customer Accounts team to effectively manage lower-level arrears cases and carry out other key administrative duties to protect Onward's income and maximise performance and help to sustain our customers' tenancies. Rent and Service Charge Accounts and Sundry Debts Management of rent and service charge accounts up to court level for all tenures across Onward Homes, Contour Property Services and S4B. Assist with tenancy sign-ups, informing customers of required payment in advance and their responsibility for ongoing payments. Where applicable, provide basic welfare benefit advice and liaise with local HB/DWP services when required. Ensure customers and former customers are contacted via various methods at the appropriate times to secure payments and maintain high income collection; using technology effectively to make sure we're having the right conversation with the right customers at the right time. Take accountability for handling income related inbound and outbound customer interaction via various channels, working collaboratively with the Customer Services Team Play a key role in the achievement of the team KPI's by taking ownership for your own personal performance to achieve targets. Working proactively with colleagues to achieve high levels of performance and seek out opportunities for efficiencies. Take responsibility for administrative income related tasks. Legal Action Ensure action taken complies with pre-action protocols and Equality Act requirements prior to hand off to the Customer Accounts Specialist where applicable. Welfare Benefits Provide accurate advice and assistance to maximise income for customers. Refer customers to internal and external agencies as appropriate. Collaborative Working Work effectively with internal service areas to deliver a holistic package of housing related services to customers and maintain high income collection. Work with external agencies to achieve the best outcome for the customer and the business. Customer Service Deliver excellent customer service to our customers on a consistent basis; offering a bespoke tailored service to ensure high levels of satisfaction and outcomes, whilst adhering to the Customer Charter and delivering the quality of service set out in the Onward Style Guide. Skills/Experience Essential: •Willingness to develop knowledge and awareness of related housing regulations/ law. •Ability to take an assertive yet supportive approach to negotiate successful outcomes for Onward, Contour Property Services, S4B and their customers. •Demonstrates high levels of motivation and resilience combined with enthusiasm, commitment and a curious, inquisitive approach to challenge and seek continuous improvement. •Experience of delivering high levels of Customer Service. •Experience of liaising with external partners. •Ability to adapt to change to improve performance. •Competent user of technology with an understanding of its role in communication and driving business success. •Good understanding of the social, economic, and political context in the neighbourhoods in which we operate. •Excellent written and oral communications skills, conveying information in a suitable and relevant way. •IT skills - Microsoft office to Intermediate level. Essential Qualifications • Educated to GCSE standard or equivalent qualification/ experience. Desirable: • Relevant professional qualification e.g., CIH. • GCSE English and Mathematics at Grade C or 4 and above About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Jul 28, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £31,350. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. We are currently recruiting an Early Intervention Specialist (Rent Support Specialist) to join our Customer Account & Money Advice team. This is a 10-month maternity cover position working collaboratively across S4B, Onward Homes, and CPS. This is a hybrid, home-based role. You have no daily office requirement, but a minimum of one day office based is required at our S4B Office (15 Brunswick Street, Manchester, M13 9SU). Additionally, travel to various office locations is expected for meetings, training, and other business needs. Occasional work outside of office hours as and when required to attend meetings. Key responsibilities The purpose of this role is to work within the Customer Accounts team to effectively manage lower-level arrears cases and carry out other key administrative duties to protect Onward's income and maximise performance and help to sustain our customers' tenancies. Rent and Service Charge Accounts and Sundry Debts Management of rent and service charge accounts up to court level for all tenures across Onward Homes, Contour Property Services and S4B. Assist with tenancy sign-ups, informing customers of required payment in advance and their responsibility for ongoing payments. Where applicable, provide basic welfare benefit advice and liaise with local HB/DWP services when required. Ensure customers and former customers are contacted via various methods at the appropriate times to secure payments and maintain high income collection; using technology effectively to make sure we're having the right conversation with the right customers at the right time. Take accountability for handling income related inbound and outbound customer interaction via various channels, working collaboratively with the Customer Services Team Play a key role in the achievement of the team KPI's by taking ownership for your own personal performance to achieve targets. Working proactively with colleagues to achieve high levels of performance and seek out opportunities for efficiencies. Take responsibility for administrative income related tasks. Legal Action Ensure action taken complies with pre-action protocols and Equality Act requirements prior to hand off to the Customer Accounts Specialist where applicable. Welfare Benefits Provide accurate advice and assistance to maximise income for customers. Refer customers to internal and external agencies as appropriate. Collaborative Working Work effectively with internal service areas to deliver a holistic package of housing related services to customers and maintain high income collection. Work with external agencies to achieve the best outcome for the customer and the business. Customer Service Deliver excellent customer service to our customers on a consistent basis; offering a bespoke tailored service to ensure high levels of satisfaction and outcomes, whilst adhering to the Customer Charter and delivering the quality of service set out in the Onward Style Guide. Skills/Experience Essential: •Willingness to develop knowledge and awareness of related housing regulations/ law. •Ability to take an assertive yet supportive approach to negotiate successful outcomes for Onward, Contour Property Services, S4B and their customers. •Demonstrates high levels of motivation and resilience combined with enthusiasm, commitment and a curious, inquisitive approach to challenge and seek continuous improvement. •Experience of delivering high levels of Customer Service. •Experience of liaising with external partners. •Ability to adapt to change to improve performance. •Competent user of technology with an understanding of its role in communication and driving business success. •Good understanding of the social, economic, and political context in the neighbourhoods in which we operate. •Excellent written and oral communications skills, conveying information in a suitable and relevant way. •IT skills - Microsoft office to Intermediate level. Essential Qualifications • Educated to GCSE standard or equivalent qualification/ experience. Desirable: • Relevant professional qualification e.g., CIH. • GCSE English and Mathematics at Grade C or 4 and above About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Sales Representative Oadby Permanent £12.71 per hour Part time hours, 18 - 23 hours per week Benefits of the Sales Representative role: 28 days holiday inc bank holidays (pro rata), pension, free onsite parking, commission scheme, flexible part time hours. Are you a confident communicator who enjoys building relationships and speaking with customers? If you're looking for a flexible part-time Sales Representative role where you can earn commission and be part of a friendly team, this could be the opportunity for you! We're recruiting on behalf of a successful, privately owned business based in Oadby. They are looking for a Sales Representative to join their growing team and play a key role in managing customer enquiries, building relationships and converting enquiries into sales. As a Sales Representative, you'll be office based and responsible for guiding customers through the sales process from initial enquiry through to completion. You'll build strong relationships with customers, provide excellent service and identify opportunities to maximise sales. Responsibilities of the Sales Representative Respond to customer enquiries by phone and email Follow up enquiries and convert them into sales Build and maintain positive relationships with customers Update customer information accurately on the company database Negotiate with customers and maximise sales opportunities Deliver a professional, friendly and efficient customer experience Skills and Experience Required for the Sales Representative Previous experience in a sales, customer service or customer-facing role Strong communication and relationship-building skills Confidence negotiating and closing sales Good IT skills and experience using computer systems Excellent organisational skills with the ability to manage multiple tasks A positive, self-motivated approach and the ability to work independently Due to the nature of the Sales Representative role, a full, clean driving licence is essential. The role also includes working Saturdays. This is an excellent opportunity for a Sales Representative to join a well-established local business that values its employees and offers flexible part-time hours alongside a rewarding commission scheme. If you're looking for your next Sales Representative position in Oadby, we'd love to hear from you. Apply today to be considered for this Sales Representative opportunity!
Jul 28, 2026
Full time
Sales Representative Oadby Permanent £12.71 per hour Part time hours, 18 - 23 hours per week Benefits of the Sales Representative role: 28 days holiday inc bank holidays (pro rata), pension, free onsite parking, commission scheme, flexible part time hours. Are you a confident communicator who enjoys building relationships and speaking with customers? If you're looking for a flexible part-time Sales Representative role where you can earn commission and be part of a friendly team, this could be the opportunity for you! We're recruiting on behalf of a successful, privately owned business based in Oadby. They are looking for a Sales Representative to join their growing team and play a key role in managing customer enquiries, building relationships and converting enquiries into sales. As a Sales Representative, you'll be office based and responsible for guiding customers through the sales process from initial enquiry through to completion. You'll build strong relationships with customers, provide excellent service and identify opportunities to maximise sales. Responsibilities of the Sales Representative Respond to customer enquiries by phone and email Follow up enquiries and convert them into sales Build and maintain positive relationships with customers Update customer information accurately on the company database Negotiate with customers and maximise sales opportunities Deliver a professional, friendly and efficient customer experience Skills and Experience Required for the Sales Representative Previous experience in a sales, customer service or customer-facing role Strong communication and relationship-building skills Confidence negotiating and closing sales Good IT skills and experience using computer systems Excellent organisational skills with the ability to manage multiple tasks A positive, self-motivated approach and the ability to work independently Due to the nature of the Sales Representative role, a full, clean driving licence is essential. The role also includes working Saturdays. This is an excellent opportunity for a Sales Representative to join a well-established local business that values its employees and offers flexible part-time hours alongside a rewarding commission scheme. If you're looking for your next Sales Representative position in Oadby, we'd love to hear from you. Apply today to be considered for this Sales Representative opportunity!
Sales Development Representative Newark, Nottinghamshire (Office Based) 30,000- 35,000 basic + Bonus of up to 15,000 Permanent Full Time Are you an ambitious sales professional looking to build your career within the fast-moving world of technology? We're recruiting for a growing Managed Service Provider that's looking to expand its sales team with an enthusiastic Sales Development Representative. This is an excellent opportunity for someone who enjoys prospecting, opening conversations and creating opportunities, with structured training, ongoing development and genuine career progression. Working with businesses across the UK, you'll play a key role in generating new opportunities for the commercial team, introducing organisations to a range of solutions including cloud, cyber security, connectivity and managed IT services. What you'll be doing Generating new business opportunities through outbound calls, email campaigns and LinkedIn outreach Researching target organisations and identifying key decision-makers Qualifying prospective customers and booking meetings for the Account Management team Building relationships with potential clients and creating a healthy sales pipeline Working towards daily, weekly and monthly activity targets and KPIs Maintaining accurate CRM records and prospect information Developing your knowledge of managed IT services, cloud, cyber security and connectivity solutions Working closely with the wider sales team to support new business growth What we're looking for Experience in an SDR, BDR, Internal Sales, Telesales or Business Development role Previous experience within an MSP, IT reseller, telecoms, SaaS or wider technology environment Confidence speaking with senior decision-makers over the phone and via email Strong communication and relationship-building skills Self-motivated, organised and driven to achieve targets A genuine interest in building a long-term career in technology sales What's on offer? 30,000- 35,000 basic salary Performance bonus of up to 15,000 Full training and ongoing development Clear progression into Account Management or Business Development roles A supportive, collaborative sales environment The opportunity to join a growing and successful technology business Interested? If you're looking to develop your career in technology sales with a business that will invest in your growth, we'd love to hear from you. Apply today for more information. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Jul 28, 2026
Full time
Sales Development Representative Newark, Nottinghamshire (Office Based) 30,000- 35,000 basic + Bonus of up to 15,000 Permanent Full Time Are you an ambitious sales professional looking to build your career within the fast-moving world of technology? We're recruiting for a growing Managed Service Provider that's looking to expand its sales team with an enthusiastic Sales Development Representative. This is an excellent opportunity for someone who enjoys prospecting, opening conversations and creating opportunities, with structured training, ongoing development and genuine career progression. Working with businesses across the UK, you'll play a key role in generating new opportunities for the commercial team, introducing organisations to a range of solutions including cloud, cyber security, connectivity and managed IT services. What you'll be doing Generating new business opportunities through outbound calls, email campaigns and LinkedIn outreach Researching target organisations and identifying key decision-makers Qualifying prospective customers and booking meetings for the Account Management team Building relationships with potential clients and creating a healthy sales pipeline Working towards daily, weekly and monthly activity targets and KPIs Maintaining accurate CRM records and prospect information Developing your knowledge of managed IT services, cloud, cyber security and connectivity solutions Working closely with the wider sales team to support new business growth What we're looking for Experience in an SDR, BDR, Internal Sales, Telesales or Business Development role Previous experience within an MSP, IT reseller, telecoms, SaaS or wider technology environment Confidence speaking with senior decision-makers over the phone and via email Strong communication and relationship-building skills Self-motivated, organised and driven to achieve targets A genuine interest in building a long-term career in technology sales What's on offer? 30,000- 35,000 basic salary Performance bonus of up to 15,000 Full training and ongoing development Clear progression into Account Management or Business Development roles A supportive, collaborative sales environment The opportunity to join a growing and successful technology business Interested? If you're looking to develop your career in technology sales with a business that will invest in your growth, we'd love to hear from you. Apply today for more information. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
About The Role What you can expect from us We offer a competitive salary of £43,900 per annum 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are currently recruiting for a Compliance Officer Domestic Heating and Hot Water to join our team on a 12 month fixed term contract to provide maternity cover. This is a Hybrid role, with office based working on Mondays and Tuesdays in Accrington and the option to work from home for the remainder of the week. The purpose of this role is to deliver effective management of Gas Safety and heating compliance across the Onward and CPS portfolios in accordance with regulatory undertakings to ensure Onward is fully compliant and reduces any residual risk to customers, colleagues and third parties and to provide technical support for all associated workstreams to all Onward departments. Key Responsibilities Servicing, Testing and Inspection Ensure that all domestic Gas and other heating servicing, testing and inspection processes are carried out correctly, remedial/follow on works are undertaken on a risk basis, that the service, testing and inspection process is fit for purpose and that the records and certification is appropriately recorded, validated and current. Contract Management Ensure effective management and administration of domestic heating contracts, set and deliver performance standards, monitor progress and resolve issues, financial control including setting and monitoring of relevant budgets. Data Management Ensure up to date information relating to relevant statutory and Onward heating and hot water Compliance risks including ensuring the operation and development of appropriate data management systems accurately recording all testing, inspection, and remedial works. Performance Measurement Support the development and application of associated strategy and policy and translate strategy, policy and procedures relating to Domestic Gas and other heating and hot water into objectives, KPIs, management information, and assist in production of report to Boards and Committees. Collaborative Working Provide support and guidance to Onward in the development of Landlord Compliance risk reduction strategy and procurement strategy, lead on procurement and investment that mitigates risk and work closely with all departments in relation to compliance safety across relevant workstreams. Health and Safety Take overall health and safety responsibility and compliance with legislative requirements for all investment activities within the region, to include delivery of a comprehensive programme of training in relation to domestic gas and other domestic heating and hot water. Skills and Experience Essential Knowledge of Core Housing Systems, Business Planning and Asset Management systems. Track record of managing Gas or other compliance safety and maintenance programmes. Experience of successfully delivering a similar role within another organisation with experience of leading a team to high level performance Excellent communication skills (written and verbal). Knowledge of construction procurement routes, contracts and their effective administration, commercial understanding of value for money drivers in construction. Knowledge and understanding of the requirements of Construction (Design and Management) Regulations 2015. Knowledge and awareness of related housing regulations/ law. Experience of interpreting complex data and using it to monitor performance through regular reporting and inform decisions. Desirable IT skills - Microsoft office to Intermediate level. Financial monitoring and budgeting experience for a similar activity function. Qualifications Relevant qualification or working to: Level 4 VRQ in Gas Safety Management in Social Housing or similar About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Jul 28, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £43,900 per annum 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are currently recruiting for a Compliance Officer Domestic Heating and Hot Water to join our team on a 12 month fixed term contract to provide maternity cover. This is a Hybrid role, with office based working on Mondays and Tuesdays in Accrington and the option to work from home for the remainder of the week. The purpose of this role is to deliver effective management of Gas Safety and heating compliance across the Onward and CPS portfolios in accordance with regulatory undertakings to ensure Onward is fully compliant and reduces any residual risk to customers, colleagues and third parties and to provide technical support for all associated workstreams to all Onward departments. Key Responsibilities Servicing, Testing and Inspection Ensure that all domestic Gas and other heating servicing, testing and inspection processes are carried out correctly, remedial/follow on works are undertaken on a risk basis, that the service, testing and inspection process is fit for purpose and that the records and certification is appropriately recorded, validated and current. Contract Management Ensure effective management and administration of domestic heating contracts, set and deliver performance standards, monitor progress and resolve issues, financial control including setting and monitoring of relevant budgets. Data Management Ensure up to date information relating to relevant statutory and Onward heating and hot water Compliance risks including ensuring the operation and development of appropriate data management systems accurately recording all testing, inspection, and remedial works. Performance Measurement Support the development and application of associated strategy and policy and translate strategy, policy and procedures relating to Domestic Gas and other heating and hot water into objectives, KPIs, management information, and assist in production of report to Boards and Committees. Collaborative Working Provide support and guidance to Onward in the development of Landlord Compliance risk reduction strategy and procurement strategy, lead on procurement and investment that mitigates risk and work closely with all departments in relation to compliance safety across relevant workstreams. Health and Safety Take overall health and safety responsibility and compliance with legislative requirements for all investment activities within the region, to include delivery of a comprehensive programme of training in relation to domestic gas and other domestic heating and hot water. Skills and Experience Essential Knowledge of Core Housing Systems, Business Planning and Asset Management systems. Track record of managing Gas or other compliance safety and maintenance programmes. Experience of successfully delivering a similar role within another organisation with experience of leading a team to high level performance Excellent communication skills (written and verbal). Knowledge of construction procurement routes, contracts and their effective administration, commercial understanding of value for money drivers in construction. Knowledge and understanding of the requirements of Construction (Design and Management) Regulations 2015. Knowledge and awareness of related housing regulations/ law. Experience of interpreting complex data and using it to monitor performance through regular reporting and inform decisions. Desirable IT skills - Microsoft office to Intermediate level. Financial monitoring and budgeting experience for a similar activity function. Qualifications Relevant qualification or working to: Level 4 VRQ in Gas Safety Management in Social Housing or similar About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Resident Liaison Officer Location: Nottingham Type: Permanent Salary: 30,000 - 32,000 + Car/Car allowance & Benefits We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise Carry out resident inductions and complete resident profiles Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements Support the management of complaints and help resolve issues quickly and effectively Work closely with site teams, management and client representatives to ensure excellent service delivery Attend meetings, open forums, public events and community engagement activities where required Maintain accurate and up-to-date records on internal systems About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role FULL UK DL Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner Good organisational skills and the ability to manage a busy workload A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Planned maintenance Refurbishment works Decarbonisation programmes Property services Construction or repairs environments If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing
Jul 28, 2026
Full time
Resident Liaison Officer Location: Nottingham Type: Permanent Salary: 30,000 - 32,000 + Car/Car allowance & Benefits We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise Carry out resident inductions and complete resident profiles Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements Support the management of complaints and help resolve issues quickly and effectively Work closely with site teams, management and client representatives to ensure excellent service delivery Attend meetings, open forums, public events and community engagement activities where required Maintain accurate and up-to-date records on internal systems About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role FULL UK DL Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner Good organisational skills and the ability to manage a busy workload A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Planned maintenance Refurbishment works Decarbonisation programmes Property services Construction or repairs environments If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing
Job Title: New Client Enquiry Coordinator Location: South Manchester / Hybrid (50% remote after probation) Salary : £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Job type: Full Time, Permanent Start Date: Tuesday 1st September 2026 About Us: Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector. The Role: As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! Responsibilities: Deliver a 5-star client experience from the first contact Respond to enquiries by phone and email with professionalism and empathy Gather essential information to assess the validity of claims Maintain accurate client records using our case management system Collaborate with a high-performing team to ensure every enquiry is handled efficiently Person Specification: Outstanding communication and listening skills Confidence in handling sensitive conversations A friendly, professional, and proactive approach Strong IT and organisational skills A desire to learn, grow, and succeed Ability to build rapport and gain client commitment A team player mindset Salary: Base salary of £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400 Working Pattern & Hours: Our team work on a rotation of one week of early shifts then one week of late shifts. Early Shift: :30 - 16:30 on Friday) Late Shift: :00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays 10:00-18:00 Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days plus time in lieu for any bank holidays worked. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
Jul 28, 2026
Full time
Job Title: New Client Enquiry Coordinator Location: South Manchester / Hybrid (50% remote after probation) Salary : £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400) Job type: Full Time, Permanent Start Date: Tuesday 1st September 2026 About Us: Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector. The Role: As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood. This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months! Responsibilities: Deliver a 5-star client experience from the first contact Respond to enquiries by phone and email with professionalism and empathy Gather essential information to assess the validity of claims Maintain accurate client records using our case management system Collaborate with a high-performing team to ensure every enquiry is handled efficiently Person Specification: Outstanding communication and listening skills Confidence in handling sensitive conversations A friendly, professional, and proactive approach Strong IT and organisational skills A desire to learn, grow, and succeed Ability to build rapport and gain client commitment A team player mindset Salary: Base salary of £13.63 per hour + uncapped commission (avg. £200/month, with top performers earning £300 - £400 Working Pattern & Hours: Our team work on a rotation of one week of early shifts then one week of late shifts. Early Shift: :30 - 16:30 on Friday) Late Shift: :00 - 19:30 on Friday) You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training. Weekends/Bank Holidays 10:00-18:00 Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days plus time in lieu for any bank holidays worked. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.
About The Role We offer a competitive salary of £26,250 per annum (£13.64 per hour). 37 hour per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the Role We are looking for a Property Clearance Operative on a permanent basis to join our Onward Repairs team. This role will cover the Greater Manchester area supporting our team of maintenance trades. The purpose of this role is clearance and cleaning of void properties, including maintenance of gardens and/or communal spaces associated with void properties. This will include loading items onto vehicles and driving to various locations where the items will be unloaded. Other miscellaneous works relating to properties, communal areas, and open spaces. Successful candidates will work in local teams and are not required to report to a depot each day but attend when require for team meetings and replenishment of supplies. It is essential that candidates have a valid full manual UK driving licence and experience driving a long wheel based van or tipper . Key Responsibilities Delivery To carry out clearance and cleaning work of properties vacated by tenants prior to repair or refurbishment works being undertaken. To remove items of furniture and other personal possessions for either storage or disposal. Items are to be removed from all floors including lofts and gardens, onto an appropriate vehicle or skips and to thoroughly clean the property prior to re-occupation. Undertake horticultural practices necessary for the clearance and restoration of gardens and open spaces associated with void properties. Using a variety of cleaning chemicals in compliance with COSHH regulations and associated cleaning tools including small to medium hand-held battery tools. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Quality Ensure all work is delivered to a high standard. Records To complete jobs on PDA's and maintain other records as required Health and Safety Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety. Work equipment Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles. Skills / Experience and Qualifications Essential: Achieving high standards within time constraints. Team player. The ability to undertake DIY tasks. Experience of working in a target driven environment. Knowledge of health and safety regulations in line with HASAWA 1974. Literacy skills/ Numeracy skills. Appropriate CSCS card. A full manual UK driving license is required. Experience driving a long wheel based van or tipper Desirable: Experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Asbestos awareness training. Relevant power tool and manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. About The Organisation Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Jul 28, 2026
Full time
About The Role We offer a competitive salary of £26,250 per annum (£13.64 per hour). 37 hour per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the Role We are looking for a Property Clearance Operative on a permanent basis to join our Onward Repairs team. This role will cover the Greater Manchester area supporting our team of maintenance trades. The purpose of this role is clearance and cleaning of void properties, including maintenance of gardens and/or communal spaces associated with void properties. This will include loading items onto vehicles and driving to various locations where the items will be unloaded. Other miscellaneous works relating to properties, communal areas, and open spaces. Successful candidates will work in local teams and are not required to report to a depot each day but attend when require for team meetings and replenishment of supplies. It is essential that candidates have a valid full manual UK driving licence and experience driving a long wheel based van or tipper . Key Responsibilities Delivery To carry out clearance and cleaning work of properties vacated by tenants prior to repair or refurbishment works being undertaken. To remove items of furniture and other personal possessions for either storage or disposal. Items are to be removed from all floors including lofts and gardens, onto an appropriate vehicle or skips and to thoroughly clean the property prior to re-occupation. Undertake horticultural practices necessary for the clearance and restoration of gardens and open spaces associated with void properties. Using a variety of cleaning chemicals in compliance with COSHH regulations and associated cleaning tools including small to medium hand-held battery tools. Customer Service To provide excellent customer service whilst ensuring prompt work of the required standard. Quality Ensure all work is delivered to a high standard. Records To complete jobs on PDA's and maintain other records as required Health and Safety Undertake work activities in line with all health and safety requirements demonstrating a sound working knowledge of key legislative health and safety information and safe working practices. Assisting the promotion of Health & Safety. Work equipment Operation of light machinery, plant and powered hand tools in accordance with recognised safety procedures. To be responsible for the safe use and daily maintenance of allocated Company vehicles. Skills / Experience and Qualifications Essential: Achieving high standards within time constraints. Team player. The ability to undertake DIY tasks. Experience of working in a target driven environment. Knowledge of health and safety regulations in line with HASAWA 1974. Literacy skills/ Numeracy skills. Appropriate CSCS card. A full manual UK driving license is required. Experience driving a long wheel based van or tipper Desirable: Experience of working within a commercial and domestic property maintenance environment. Experience of delivering services within the social housing sector. Asbestos awareness training. Relevant power tool and manual handling training. Appropriate and current training in COSHH & PPE. Access equipment and working at height training e.g. mobile work platforms. About The Organisation Onward Repairs is the in house repairs and maintenance service for Onward Homes, keeping customers' homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 28, 2026
Seasonal
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Join the UK's No1 Trade Kitchen Supplier Join Howdens as a Business Developer and play a key role in growing your local depot. We're looking for someone who enjoys speaking to people face to face and on the phone, building relationships and driving business. You'll introduce new trade customers to Howdens, stay close to your existing accounts, and spot opportunities to grow spend by understanding what your customers need and what they're working on. Working as part of a busy, depot team, you'll support sales activity by generating leads, arranging appointments and keeping the pipeline moving. You'll work closely with our Kitchen Sales Designers and our Territory Sales Representatives, helping convert conversations into opportunities and opportunities into sales. If you're confident on the phone, enjoy building rapport, and are motivated by targets and results, you'll fit right in. What we can offer you: Competitive salary, brilliant bonuses and outstanding depot incentives Excellent pension plan with up to 12% company contribution Up to 32 days annual leave, including bank holidays. Holiday entitlement rises with service Generous staff discount on Howdens products Buy-as-you-earn share scheme 40 hour working week No evening, Sunday or Bank Holiday working Virtual GP access and wellbeing support for you and your family A strong team culture that genuinely sets us apart What we're looking for: A confident communicator who is comfortable speaking to customers on the phone and face to face Someone who enjoys building relationships and turning conversations into opportunities Commercially minded, with a focus on driving sales and adding value Self-motivated, positive and proactive Organised and reliable, able to manage customer activity and keep track of pipelines Comfortable working to call targets and activity levels Experience in telesales, account management or a customer focused role is helpful What you'll be doing: Calling existing trade customers to build long term relationships and grow future business Using customer data to spot inactivity and bring accounts back on track Managing a targeted customer list and achieving daily call activity levels Keeping up to date with customer projects to identify opportunities to add value and drive repeat business Arranging surveys and appointments for our Kitchen Sales Designers Promoting products, offers and events to keep customers engaged Supporting administration, including invoicing and general depot tasks Working closely with the wider team to help the depot hit its targets and deliver great service What it's like to work here: We take pride in getting things right first time for our customers Everyone pulls their weight and supports each other as one team It's a busy depot, so we keep things simple, work fast and get the job done We all play a part in the depot's success and share in the team bonus We build trust by doing what we say we will, every day How to apply: If Howdens sounds like the kind of place where you can build and develop your career as a Business Developer, then we are keen to hear from you.? About Howdens:Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. INDKSD
Jul 28, 2026
Full time
Join the UK's No1 Trade Kitchen Supplier Join Howdens as a Business Developer and play a key role in growing your local depot. We're looking for someone who enjoys speaking to people face to face and on the phone, building relationships and driving business. You'll introduce new trade customers to Howdens, stay close to your existing accounts, and spot opportunities to grow spend by understanding what your customers need and what they're working on. Working as part of a busy, depot team, you'll support sales activity by generating leads, arranging appointments and keeping the pipeline moving. You'll work closely with our Kitchen Sales Designers and our Territory Sales Representatives, helping convert conversations into opportunities and opportunities into sales. If you're confident on the phone, enjoy building rapport, and are motivated by targets and results, you'll fit right in. What we can offer you: Competitive salary, brilliant bonuses and outstanding depot incentives Excellent pension plan with up to 12% company contribution Up to 32 days annual leave, including bank holidays. Holiday entitlement rises with service Generous staff discount on Howdens products Buy-as-you-earn share scheme 40 hour working week No evening, Sunday or Bank Holiday working Virtual GP access and wellbeing support for you and your family A strong team culture that genuinely sets us apart What we're looking for: A confident communicator who is comfortable speaking to customers on the phone and face to face Someone who enjoys building relationships and turning conversations into opportunities Commercially minded, with a focus on driving sales and adding value Self-motivated, positive and proactive Organised and reliable, able to manage customer activity and keep track of pipelines Comfortable working to call targets and activity levels Experience in telesales, account management or a customer focused role is helpful What you'll be doing: Calling existing trade customers to build long term relationships and grow future business Using customer data to spot inactivity and bring accounts back on track Managing a targeted customer list and achieving daily call activity levels Keeping up to date with customer projects to identify opportunities to add value and drive repeat business Arranging surveys and appointments for our Kitchen Sales Designers Promoting products, offers and events to keep customers engaged Supporting administration, including invoicing and general depot tasks Working closely with the wider team to help the depot hit its targets and deliver great service What it's like to work here: We take pride in getting things right first time for our customers Everyone pulls their weight and supports each other as one team It's a busy depot, so we keep things simple, work fast and get the job done We all play a part in the depot's success and share in the team bonus We build trust by doing what we say we will, every day How to apply: If Howdens sounds like the kind of place where you can build and develop your career as a Business Developer, then we are keen to hear from you.? About Howdens:Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. INDKSD
The Senior Repairs Manager will oversee the effective delivery of property repairs and maintenance services, ensuring high standards and efficiency. This role is ideal for someone with a strong background in property management and a focus on operational excellence. Client Details Our client is a well-established social housing provider responsible for delivering housing and property services across a substantial residential portfolio. With a strong commitment to resident satisfaction, building safety, and service excellence, the organisation is investing in the continued improvement of its Property Services function. As a result, an exciting opportunity has arisen for an experienced Senior Repairs Manager to lead responsive repairs, voids, damp and mould, disrepair, contractor management, and direct labour operations. This is a high-profile leadership role offering the opportunity to influence service delivery, drive operational performance, and make a tangible difference to residents' homes and communities. Description Lead the delivery of responsive repairs services, ensuring works are completed safely, efficiently, and within agreed service standards. Manage and develop in-house maintenance and repairs teams to maximise productivity, performance, and customer satisfaction. Oversee the management and resolution of damp and mould cases, ensuring a proactive and resident-focused approach. Lead the operational management of disrepair cases, working closely with surveyors and legal representatives where required. Drive performance across voids management, reducing turnaround times and improving re-let outcomes. Monitor and improve KPI performance, customer satisfaction, backlog management, and work-in-progress levels. Manage repairs and maintenance contractors, ensuring compliance with contractual obligations, service standards, and value-for-money objectives. Oversee operational budgets and support effective financial management across repairs services. Develop and implement service improvement initiatives to enhance performance and resident experience. Support emergency response arrangements and major incident management where required. Produce and present operational performance reports to senior stakeholders. Build strong working relationships with residents, contractors, consultants, and internal teams. Promote a culture of accountability, collaboration, health and safety, and continuous improvement. Profile Significant experience managing responsive repairs services within a social housing environment. Experience leading operational teams, contractors, and frontline service delivery functions. Strong knowledge of repairs, maintenance, voids, damp and mould, and disrepair management. Experience managing budgets, operational performance, and service improvement programmes. Strong contractor and stakeholder management experience. Experience supporting audits, inspections, regulatory reviews, or assurance activities. Excellent communication and leadership skills. A customer-focused mindset with a passion for delivering quality housing services. Strong analytical, organisational, and problem-solving abilities. The ability to work effectively under pressure and manage competing priorities. Job Offer Salary of 64,938 - 68,460 Permanent leadership position Opportunity to manage a diverse repairs and maintenance operation Responsibility for responsive repairs, voids, damp & mould, disrepair, and contractor performance Significant stakeholder engagement across operational and senior leadership teams Opportunity to shape service improvements and drive operational excellence Supportive and collaborative working environment Ongoing professional development opportunities The chance to make a lasting impact on housing quality, resident satisfaction, and service performance
Jul 28, 2026
Full time
The Senior Repairs Manager will oversee the effective delivery of property repairs and maintenance services, ensuring high standards and efficiency. This role is ideal for someone with a strong background in property management and a focus on operational excellence. Client Details Our client is a well-established social housing provider responsible for delivering housing and property services across a substantial residential portfolio. With a strong commitment to resident satisfaction, building safety, and service excellence, the organisation is investing in the continued improvement of its Property Services function. As a result, an exciting opportunity has arisen for an experienced Senior Repairs Manager to lead responsive repairs, voids, damp and mould, disrepair, contractor management, and direct labour operations. This is a high-profile leadership role offering the opportunity to influence service delivery, drive operational performance, and make a tangible difference to residents' homes and communities. Description Lead the delivery of responsive repairs services, ensuring works are completed safely, efficiently, and within agreed service standards. Manage and develop in-house maintenance and repairs teams to maximise productivity, performance, and customer satisfaction. Oversee the management and resolution of damp and mould cases, ensuring a proactive and resident-focused approach. Lead the operational management of disrepair cases, working closely with surveyors and legal representatives where required. Drive performance across voids management, reducing turnaround times and improving re-let outcomes. Monitor and improve KPI performance, customer satisfaction, backlog management, and work-in-progress levels. Manage repairs and maintenance contractors, ensuring compliance with contractual obligations, service standards, and value-for-money objectives. Oversee operational budgets and support effective financial management across repairs services. Develop and implement service improvement initiatives to enhance performance and resident experience. Support emergency response arrangements and major incident management where required. Produce and present operational performance reports to senior stakeholders. Build strong working relationships with residents, contractors, consultants, and internal teams. Promote a culture of accountability, collaboration, health and safety, and continuous improvement. Profile Significant experience managing responsive repairs services within a social housing environment. Experience leading operational teams, contractors, and frontline service delivery functions. Strong knowledge of repairs, maintenance, voids, damp and mould, and disrepair management. Experience managing budgets, operational performance, and service improvement programmes. Strong contractor and stakeholder management experience. Experience supporting audits, inspections, regulatory reviews, or assurance activities. Excellent communication and leadership skills. A customer-focused mindset with a passion for delivering quality housing services. Strong analytical, organisational, and problem-solving abilities. The ability to work effectively under pressure and manage competing priorities. Job Offer Salary of 64,938 - 68,460 Permanent leadership position Opportunity to manage a diverse repairs and maintenance operation Responsibility for responsive repairs, voids, damp & mould, disrepair, and contractor performance Significant stakeholder engagement across operational and senior leadership teams Opportunity to shape service improvements and drive operational excellence Supportive and collaborative working environment Ongoing professional development opportunities The chance to make a lasting impact on housing quality, resident satisfaction, and service performance
