Temporary Customer Service Representatives - Immediate Start London (Hybrid) 12.80 per hour ( 15.35 per hour after 10pm) Monday to Friday 3:00pm - 12:00am BST Start Date: 3rd August (subject to change to 6th August) TeamJobs is recruiting 9 English-speaking Customer Service Representatives to support an exciting temporary automotive recall project with our client, Konecta. This is a non-sales customer service role, ideal for candidates with excellent communication skills and previous customer service experience. The Role As a Recall Support Specialist, you'll be responsible for: Handling inbound and outbound customer service calls Contacting repair centres, dealerships and installers regarding a product safety recall Explaining the recall process and gathering customer information Assisting consumers with recall enquiries Accurately updating customer records What We're Looking For Fluent English speakers Previous customer service or call centre experience Excellent communication and listening skills Strong attention to detail Confident using computer systems Available to start at short notice What's on Offer? Competitive hourly pay Enhanced pay rate of 15.35 per hour after 10pm Hybrid working (likely working from home due to the late finish) Monday to Friday working - no weekends Full training provided Temporary opportunity with an immediate start If you're looking for your next customer service opportunity and can start in early August, we'd love to hear from you. Apply today with TeamJobs to be considered! TJCOM
Jul 29, 2026
Seasonal
Temporary Customer Service Representatives - Immediate Start London (Hybrid) 12.80 per hour ( 15.35 per hour after 10pm) Monday to Friday 3:00pm - 12:00am BST Start Date: 3rd August (subject to change to 6th August) TeamJobs is recruiting 9 English-speaking Customer Service Representatives to support an exciting temporary automotive recall project with our client, Konecta. This is a non-sales customer service role, ideal for candidates with excellent communication skills and previous customer service experience. The Role As a Recall Support Specialist, you'll be responsible for: Handling inbound and outbound customer service calls Contacting repair centres, dealerships and installers regarding a product safety recall Explaining the recall process and gathering customer information Assisting consumers with recall enquiries Accurately updating customer records What We're Looking For Fluent English speakers Previous customer service or call centre experience Excellent communication and listening skills Strong attention to detail Confident using computer systems Available to start at short notice What's on Offer? Competitive hourly pay Enhanced pay rate of 15.35 per hour after 10pm Hybrid working (likely working from home due to the late finish) Monday to Friday working - no weekends Full training provided Temporary opportunity with an immediate start If you're looking for your next customer service opportunity and can start in early August, we'd love to hear from you. Apply today with TeamJobs to be considered! TJCOM
Job Title: Client Relations Manager / Sales Administrator Location: Pencoed, Bridgend Salary: 27,500 per annum Job Type: Permanent, Full time About us: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements About you: Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience What we offer: Basic Salary 27,500 Commission package available with expected OTE of 30,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Customer Retention, Customer Service, Sales Executive, Customer Relations, Client Services, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Account Manager, Sales Account Executive may also be considered for this role.
Jul 29, 2026
Full time
Job Title: Client Relations Manager / Sales Administrator Location: Pencoed, Bridgend Salary: 27,500 per annum Job Type: Permanent, Full time About us: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements About you: Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience What we offer: Basic Salary 27,500 Commission package available with expected OTE of 30,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Customer Retention, Customer Service, Sales Executive, Customer Relations, Client Services, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Account Manager, Sales Account Executive may also be considered for this role.
Client Services Representative (Front of House / Business Centre) Salary: 26,000- 28,000 (DOE) Hours: Full-time, Mon-Fri, 08:30-17:00 Benefits: 25 days holiday, private healthcare, life assurance, pension, discretionary year-end bonus Location: Cardiff We are looking for a sharp, customer-first Client Services Representative to be the face of our business centre and keep day-to-day operations running smoothly. This is a brand-new site (24 offices / approx. 140 desks) with occupancy building over the coming months - ideal for someone who thrives in a hands-on, high-standards environment and is confident working independently. What you'll be responsible for Front of house & meeting rooms Own reception: greet visitors and occupiers professionally and build strong relationships fast. Keep reception and breakout areas immaculate and guest-ready at all times. Ensure reception cover is maintained 08:30-17:00 . Manage meeting rooms end-to-end: bookings, set-ups, presentation, catering and AV readiness (liaising with AV support to fix faults quickly). Customer service & centre operations Deliver an outstanding occupier experience - anticipate needs, solve problems, follow up. Monitor the running and presentation of the centre; log, report and escalate issues promptly. Liaise with contractors and suppliers (cleaning, handyman, maintenance) to maintain service standards. Support move-ins and provide welcome packs, including Health & Safety information. Liaise with the internet/telephony provider where occupiers raise queries. Admin, billing & reporting Capture additional services (e.g., catering/ad hoc requests) and provide billing info within agreed timescales. Maintain accurate CRM records and activity logs. Support weekly/monthly reporting on sales and occupancy. Sales & marketing support Handle enquiries, coordinate viewings and support licence renewals (with senior oversight). Maintain relationships with brokers/agents and support local marketing and social media. Spot opportunities to increase revenue through centre products and services. What we're looking for Confident, polished and genuinely service-driven. Organised, detail-focused and able to juggle multiple priorities. Reliable, punctual and comfortable working independently. Background in reception, hospitality, serviced offices, facilities coordination or customer-facing admin is an advantage. Additional info You'll be based primarily on the first floor. A separate ground-floor reception team supports the wider building. Parking allocation is to be confirmed (likely available).
Jul 29, 2026
Full time
Client Services Representative (Front of House / Business Centre) Salary: 26,000- 28,000 (DOE) Hours: Full-time, Mon-Fri, 08:30-17:00 Benefits: 25 days holiday, private healthcare, life assurance, pension, discretionary year-end bonus Location: Cardiff We are looking for a sharp, customer-first Client Services Representative to be the face of our business centre and keep day-to-day operations running smoothly. This is a brand-new site (24 offices / approx. 140 desks) with occupancy building over the coming months - ideal for someone who thrives in a hands-on, high-standards environment and is confident working independently. What you'll be responsible for Front of house & meeting rooms Own reception: greet visitors and occupiers professionally and build strong relationships fast. Keep reception and breakout areas immaculate and guest-ready at all times. Ensure reception cover is maintained 08:30-17:00 . Manage meeting rooms end-to-end: bookings, set-ups, presentation, catering and AV readiness (liaising with AV support to fix faults quickly). Customer service & centre operations Deliver an outstanding occupier experience - anticipate needs, solve problems, follow up. Monitor the running and presentation of the centre; log, report and escalate issues promptly. Liaise with contractors and suppliers (cleaning, handyman, maintenance) to maintain service standards. Support move-ins and provide welcome packs, including Health & Safety information. Liaise with the internet/telephony provider where occupiers raise queries. Admin, billing & reporting Capture additional services (e.g., catering/ad hoc requests) and provide billing info within agreed timescales. Maintain accurate CRM records and activity logs. Support weekly/monthly reporting on sales and occupancy. Sales & marketing support Handle enquiries, coordinate viewings and support licence renewals (with senior oversight). Maintain relationships with brokers/agents and support local marketing and social media. Spot opportunities to increase revenue through centre products and services. What we're looking for Confident, polished and genuinely service-driven. Organised, detail-focused and able to juggle multiple priorities. Reliable, punctual and comfortable working independently. Background in reception, hospitality, serviced offices, facilities coordination or customer-facing admin is an advantage. Additional info You'll be based primarily on the first floor. A separate ground-floor reception team supports the wider building. Parking allocation is to be confirmed (likely available).
As a People Advisor in the Not For Profit sector, based in Merseyside, you'll provide key support to the Human Resources team. You'll handle day-to-day HR tasks, ensuring smooth processes and offering expert guidance on employment matters. Client Details A not-for-profit organisation located in Merseyside. Description Manage a diverse portfolio of employee relations cases, providing professional advice and guidance to managers and employees on a range of workforce matters. Support performance management activities, including capability processes, performance improvement plans, and the effective use of people data and HR systems. Take a lead role in attendance management, overseeing absence monitoring, conducting return-to-work discussions, and supporting the management of long-term absence cases. Provide clear and practical advice on organisational policies, procedures, employment legislation, and HR best practice to ensure consistency and compliance. Develop and maintain strong working relationships with managers and key stakeholders, acting as a trusted advisor on people-related matters. Collaborate with operational and corporate teams to deliver a high-quality, consistent, and customer-focused People service across the organisation. Support recruitment, retention, succession planning, talent development, and apprenticeship initiatives to help attract and retain a skilled workforce. Contribute to the delivery of the People Strategy, organisational change programmes, and wider business improvement projects. Identify learning and development requirements and work with stakeholders to source and implement appropriate training solutions. Maintain accurate and confidential employee records, ensuring data quality, regulatory compliance, and audit readiness. Work constructively with trade union representatives and employee forums to build positive employee relations and support effective consultation. Drive continuous improvement by promoting efficient processes, maximising the use of technology, and ensuring value for money. Ensure all activities are undertaken in accordance with health and safety requirements, equality and diversity principles, safeguarding standards, and organisational policies. Profile Essential A recognised professional qualification in Human Resources, People Management, or a related discipline (or working towards such a qualification), or equivalent demonstrable experience. Proven experience in a People, Human Resources, or Employee Relations role, providing advice and support across a broad range of workforce matters. Sound knowledge of employment legislation and HR best practice, with the ability to apply this knowledge in a practical workplace setting. Experience supporting managers with attendance management, performance improvement, capability, conduct, and employee wellbeing matters. Excellent communication and interpersonal skills, with the ability to influence, coach, and build effective working relationships with stakeholders at all levels. Strong organisational and time-management skills, with the ability to manage competing priorities and deliver high-quality work to agreed deadlines. High attention to detail and experience maintaining accurate, confidential, and compliant employee records. Strong digital literacy, including experience using HR systems and Microsoft Office applications. A proactive, resilient, and customer-focused approach, with the ability to work independently and collaboratively within a team. Demonstrable commitment to equality, diversity and inclusion, health and safety, and delivering high-quality people services. Desirable Experience of working with trade unions, employee representatives, or consultative forums. Knowledge of apprenticeship programmes, workforce planning, talent development, or succession planning initiatives. Experience supporting organisational change, engagement, or continuous improvement programmes. This role would suit an individual who is passionate about delivering a high-quality People service, building strong stakeholder relationships, and contributing positively to organisational success. Job Offer Salary on offer 36,651.00 12-month Fixed-term contract in the not-for-profit sector. Opportunities to contribute to meaningful organisational work. Hybrid working pattern (3 days in the office and 2 days from home) The successful candidate will be required to work from Liverpool city centre office on Mondays, St Helens office on Tuesdays, and a third day at one of other office locations, in line with business needs. If you're interested in this role, apply now.
Jul 29, 2026
Contractor
As a People Advisor in the Not For Profit sector, based in Merseyside, you'll provide key support to the Human Resources team. You'll handle day-to-day HR tasks, ensuring smooth processes and offering expert guidance on employment matters. Client Details A not-for-profit organisation located in Merseyside. Description Manage a diverse portfolio of employee relations cases, providing professional advice and guidance to managers and employees on a range of workforce matters. Support performance management activities, including capability processes, performance improvement plans, and the effective use of people data and HR systems. Take a lead role in attendance management, overseeing absence monitoring, conducting return-to-work discussions, and supporting the management of long-term absence cases. Provide clear and practical advice on organisational policies, procedures, employment legislation, and HR best practice to ensure consistency and compliance. Develop and maintain strong working relationships with managers and key stakeholders, acting as a trusted advisor on people-related matters. Collaborate with operational and corporate teams to deliver a high-quality, consistent, and customer-focused People service across the organisation. Support recruitment, retention, succession planning, talent development, and apprenticeship initiatives to help attract and retain a skilled workforce. Contribute to the delivery of the People Strategy, organisational change programmes, and wider business improvement projects. Identify learning and development requirements and work with stakeholders to source and implement appropriate training solutions. Maintain accurate and confidential employee records, ensuring data quality, regulatory compliance, and audit readiness. Work constructively with trade union representatives and employee forums to build positive employee relations and support effective consultation. Drive continuous improvement by promoting efficient processes, maximising the use of technology, and ensuring value for money. Ensure all activities are undertaken in accordance with health and safety requirements, equality and diversity principles, safeguarding standards, and organisational policies. Profile Essential A recognised professional qualification in Human Resources, People Management, or a related discipline (or working towards such a qualification), or equivalent demonstrable experience. Proven experience in a People, Human Resources, or Employee Relations role, providing advice and support across a broad range of workforce matters. Sound knowledge of employment legislation and HR best practice, with the ability to apply this knowledge in a practical workplace setting. Experience supporting managers with attendance management, performance improvement, capability, conduct, and employee wellbeing matters. Excellent communication and interpersonal skills, with the ability to influence, coach, and build effective working relationships with stakeholders at all levels. Strong organisational and time-management skills, with the ability to manage competing priorities and deliver high-quality work to agreed deadlines. High attention to detail and experience maintaining accurate, confidential, and compliant employee records. Strong digital literacy, including experience using HR systems and Microsoft Office applications. A proactive, resilient, and customer-focused approach, with the ability to work independently and collaboratively within a team. Demonstrable commitment to equality, diversity and inclusion, health and safety, and delivering high-quality people services. Desirable Experience of working with trade unions, employee representatives, or consultative forums. Knowledge of apprenticeship programmes, workforce planning, talent development, or succession planning initiatives. Experience supporting organisational change, engagement, or continuous improvement programmes. This role would suit an individual who is passionate about delivering a high-quality People service, building strong stakeholder relationships, and contributing positively to organisational success. Job Offer Salary on offer 36,651.00 12-month Fixed-term contract in the not-for-profit sector. Opportunities to contribute to meaningful organisational work. Hybrid working pattern (3 days in the office and 2 days from home) The successful candidate will be required to work from Liverpool city centre office on Mondays, St Helens office on Tuesdays, and a third day at one of other office locations, in line with business needs. If you're interested in this role, apply now.
About The Role What you can expect from us We offer a competitive salary of £54,400 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are currently recruiting for a Senior Financial Accountant - Assets to join our Finance team on a permanent basis. The purpose of this role is to support the provision of financial accounting services including monthly management reporting, performance reports, internal control compliance and statutory reports in line with relevant accounting and sector standards. To ensure the correct treatment of the Group's capital expenditure, including components accounting, housing properties, land, other fixed assets and disposals, including Shared Ownership, Right to Buy and Right to Acquire. Responsibilities: Fixed asset register Responsible for the maintenance and accuracy of the fixed asset register. Ensuring the necessary controls are in place to ensure correct classification of asset and useful economic life. Ensuring the depreciation of the Group and its members, to facilitate good quality and accurate statutory and regulatory reporting outputs. Accounting Support the preparation of the annual financial accounts for group and subsidiary legal entities including consolidation and preparation of statutory disclosures required under applicable accounting standards. Liaise with external and internal auditors to provide information and resolution to queries and put in place improvements based on recommendations. Reporting Support the coordination and production of the month end accounts, prepare control account reconciliations and analysis, ensure all reporting is delivered within agreed group time scales. Develop and manage a link between the analysis of data and other teams. Provide data assurance to ensure that information decisions are made at the right level. Collaboration Work in collaboration with finance colleagues to develop and maintain effective processes and reporting through systems. Encourage a culture of cross team collaboration; support workplace mentoring for finance team members wanting to progress. Required as and when necessary to support areas of the finance team at peak times or on major projects. Process improvement Drive continual process improvement to deliver financial control and assurance across the group. Develop and manage a link between the analysis of data and other teams. Provide data assurance to ensure that information decisions are made at the right level. Skills / Experiences Essential: • Experience of working in an asset focussed accounting role. • Experience of people management and development. • Strong verbal and written communication skills. • Ability to plan and prioritise workload. • Able to work at all levels within the company. • Experience of developing and maintaining relationships with internal and external stakeholders. • Good knowledge of various accounting software packages. • A Full UK Driving Licence and access to your own car. Desirable: • Experience of working in the housing sector. • Demonstrate good technical understanding asset accounting and capitalisation. • Ability to work with fixed asset software. • Experience of working in a financial accounting role. • Experience of year end process and working with external auditors. Qualifications Essential: • Full/Part or working towards qualification with a recognised accounting body (ACCA, CIMA, ACA) or relevant professional experience. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Jul 29, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £54,400 per annum. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the role We are currently recruiting for a Senior Financial Accountant - Assets to join our Finance team on a permanent basis. The purpose of this role is to support the provision of financial accounting services including monthly management reporting, performance reports, internal control compliance and statutory reports in line with relevant accounting and sector standards. To ensure the correct treatment of the Group's capital expenditure, including components accounting, housing properties, land, other fixed assets and disposals, including Shared Ownership, Right to Buy and Right to Acquire. Responsibilities: Fixed asset register Responsible for the maintenance and accuracy of the fixed asset register. Ensuring the necessary controls are in place to ensure correct classification of asset and useful economic life. Ensuring the depreciation of the Group and its members, to facilitate good quality and accurate statutory and regulatory reporting outputs. Accounting Support the preparation of the annual financial accounts for group and subsidiary legal entities including consolidation and preparation of statutory disclosures required under applicable accounting standards. Liaise with external and internal auditors to provide information and resolution to queries and put in place improvements based on recommendations. Reporting Support the coordination and production of the month end accounts, prepare control account reconciliations and analysis, ensure all reporting is delivered within agreed group time scales. Develop and manage a link between the analysis of data and other teams. Provide data assurance to ensure that information decisions are made at the right level. Collaboration Work in collaboration with finance colleagues to develop and maintain effective processes and reporting through systems. Encourage a culture of cross team collaboration; support workplace mentoring for finance team members wanting to progress. Required as and when necessary to support areas of the finance team at peak times or on major projects. Process improvement Drive continual process improvement to deliver financial control and assurance across the group. Develop and manage a link between the analysis of data and other teams. Provide data assurance to ensure that information decisions are made at the right level. Skills / Experiences Essential: • Experience of working in an asset focussed accounting role. • Experience of people management and development. • Strong verbal and written communication skills. • Ability to plan and prioritise workload. • Able to work at all levels within the company. • Experience of developing and maintaining relationships with internal and external stakeholders. • Good knowledge of various accounting software packages. • A Full UK Driving Licence and access to your own car. Desirable: • Experience of working in the housing sector. • Demonstrate good technical understanding asset accounting and capitalisation. • Ability to work with fixed asset software. • Experience of working in a financial accounting role. • Experience of year end process and working with external auditors. Qualifications Essential: • Full/Part or working towards qualification with a recognised accounting body (ACCA, CIMA, ACA) or relevant professional experience. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Are you an experienced HR Advisor who thrives in a fast-paced, forward-thinking environment? Looking for a role where you can truly make an impact while continuing to grow and develop? Ready to take the next step in your HR career? At GXO, we're looking for a HR Advisor to join our Coca Cola team in Lisburn, BT28 . In this role, you will have day to day responsibility for the site and will manage all site HR and Payroll activities in a manner that adds value to the client in support of the business key performance objectives. This is a full-time, permanent, site-based position , working mainly Monday to Friday, 09:00-17:00 . We do have some flexibility on start and end times, and we ask for some flexibility to, this is logistics after all! Pay, benefits and more: We're looking to offer a salary of up to £34,600.00 per annum , and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts What you'll do on a typical day: Reporting to the HR Business Partner, your responsibilities will include all aspects of ER, safety, service, cost and people management and achievement of the appropriate KPI's; Responsible for delivering a proactive HR strategy that is dedicated to delivering improved performance focused on customer excellence Responsible for the day-to-day overall management of the HR Team and all HR activities and key initiatives such as performance management, talent management, development, absence management, wellbeing and engagement Working together with local unions and workforce representatives to develop a positive, proactive, constructive working relationship implementing an employee relations climate of excellence to support the site's development Build and implement an effective employee engagement strategy, resulting in a highly engaged and motivated workforce What you need to succeed at GXO: Be of graduate calibre and possess a CIPD qualification A proven track record in a similar capacity, preferably with exposure to an operational environment such as logistics, production or manufacturing Strong working knowledge of employment law, HR policy/practice and employee relations Excellent communication skills with the ability to build strong, long-standing working relationships The ability to work well under pressure, both on your own and as part of a small team We engineer faster, smarter, leaner supply chains GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Jul 29, 2026
Full time
Are you an experienced HR Advisor who thrives in a fast-paced, forward-thinking environment? Looking for a role where you can truly make an impact while continuing to grow and develop? Ready to take the next step in your HR career? At GXO, we're looking for a HR Advisor to join our Coca Cola team in Lisburn, BT28 . In this role, you will have day to day responsibility for the site and will manage all site HR and Payroll activities in a manner that adds value to the client in support of the business key performance objectives. This is a full-time, permanent, site-based position , working mainly Monday to Friday, 09:00-17:00 . We do have some flexibility on start and end times, and we ask for some flexibility to, this is logistics after all! Pay, benefits and more: We're looking to offer a salary of up to £34,600.00 per annum , and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts What you'll do on a typical day: Reporting to the HR Business Partner, your responsibilities will include all aspects of ER, safety, service, cost and people management and achievement of the appropriate KPI's; Responsible for delivering a proactive HR strategy that is dedicated to delivering improved performance focused on customer excellence Responsible for the day-to-day overall management of the HR Team and all HR activities and key initiatives such as performance management, talent management, development, absence management, wellbeing and engagement Working together with local unions and workforce representatives to develop a positive, proactive, constructive working relationship implementing an employee relations climate of excellence to support the site's development Build and implement an effective employee engagement strategy, resulting in a highly engaged and motivated workforce What you need to succeed at GXO: Be of graduate calibre and possess a CIPD qualification A proven track record in a similar capacity, preferably with exposure to an operational environment such as logistics, production or manufacturing Strong working knowledge of employment law, HR policy/practice and employee relations Excellent communication skills with the ability to build strong, long-standing working relationships The ability to work well under pressure, both on your own and as part of a small team We engineer faster, smarter, leaner supply chains GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Great opportunity to work as an Enhanced Security Officer on our prestigious contract at Hinkley Point C . Location: Bridgwater Hours: Average 42 hours per week , based on a 12-hour shift pattern rotating through days, nights and weekends Shift Pattern: 4 on 4 off. 05:30am-17:30pm + 06:30am-18:30pm / 17:30pm- 05:30am + 18:30pm-06:30am Pay rate: £17.42 per hour Your Time at Work Enhanced Security Officers play a vital role in the protection of our Client's premises, assets, personnel and visitors, which are the key priorities of the security provider. They are required to project a security presence which is both commanding and authoritative whilst remaining calm and professional at all times. Security Officers fulfil various roles as tasked by their Supervisors and as such are high profile enablers to the site and a key representative of the security provider and the Hinkley Point C Project. Part of the Security duties include being trained to use the Delivery Management System and liaising with vehicle drivers arriving on the main construction site and checking all details are correct and vehicles are released to and from the site in accordance with our DCO obligations. All duties are to be conducted with Health & Safety at the forefront of any task and in full compliance with the Assignment Instructions and Site Guidance Procedures. Our Enhanced Security Officers employed on the Hinkley Point C Project are trained to an enhanced service level and their performance must meet or exceed the expectations of the security provider and our Client. Previous security experience is desirable but is not essential. Successful candidates are required to hold a valid Security Industry Authority (SIA) Licence (Security Guard level or above). Key Responsibilities- - Comply with all Health & Safety procedures as set by our Client and the security provider - Conduct delivery vehicle and person checks and comply with DCO obligations - Escalate any delivery issues accordingly - Deploy on task as set by the supervisor - Conduct duties at the Site Main Entry Point - Carry out search procedures on vehicles and personnel - Conduct high visibility patrols (foot & mobile) - Operate Proof of Presence - Respond to security incidents and assist in the coordination of follow up activities - Produce incident reports - Liaise with Emergency services - Operate, maintain equipment and report equipment failures/faults. - Deliver the highest standards of customer and employee care Our Perfect Worker Educational Requirements/Qualifications: - A good standard of education in Maths, English and IT - Entry level IT qualification (desirable) Preferred Experience: - A security professional with prior experience gained in a corporate, Critical National Infrastructure, Police or Military environment - Understanding of H&S requirements Personal Qualities: - Highest levels of integrity, respectfulness and professionalism required at all times - Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interests - An engaging and proactive 'can do' attitude where successes and failures are shared - Doing what we say we are going to do and only committing to what can be done - Listen and communicate effectively - Ability to plan ahead as far as possible and share intelligence to prevent surprises Personal Qualifications: - Ability to pass and hold National Security Clearance Vetting - A current, valid Security Industry Authority (SIA) Licence is desirable, however full SIA training can be provided to suitable candidates - Able to produce a five year verifiable work history Key Information and Benefits - Permanent Contract - 22 Days Paid leave per year - Industry Sick Pay - Daily Travel Allowance - National Pension Scheme - Dell, Vodafone and O2 discounts - Perks at work (national discount scheme) - Aviva car, home and travel insurance discount - Health Saturday Fund (health cash back scheme for you and your family) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! Job Ref: 1G4S (G229) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Jul 29, 2026
Full time
Great opportunity to work as an Enhanced Security Officer on our prestigious contract at Hinkley Point C . Location: Bridgwater Hours: Average 42 hours per week , based on a 12-hour shift pattern rotating through days, nights and weekends Shift Pattern: 4 on 4 off. 05:30am-17:30pm + 06:30am-18:30pm / 17:30pm- 05:30am + 18:30pm-06:30am Pay rate: £17.42 per hour Your Time at Work Enhanced Security Officers play a vital role in the protection of our Client's premises, assets, personnel and visitors, which are the key priorities of the security provider. They are required to project a security presence which is both commanding and authoritative whilst remaining calm and professional at all times. Security Officers fulfil various roles as tasked by their Supervisors and as such are high profile enablers to the site and a key representative of the security provider and the Hinkley Point C Project. Part of the Security duties include being trained to use the Delivery Management System and liaising with vehicle drivers arriving on the main construction site and checking all details are correct and vehicles are released to and from the site in accordance with our DCO obligations. All duties are to be conducted with Health & Safety at the forefront of any task and in full compliance with the Assignment Instructions and Site Guidance Procedures. Our Enhanced Security Officers employed on the Hinkley Point C Project are trained to an enhanced service level and their performance must meet or exceed the expectations of the security provider and our Client. Previous security experience is desirable but is not essential. Successful candidates are required to hold a valid Security Industry Authority (SIA) Licence (Security Guard level or above). Key Responsibilities- - Comply with all Health & Safety procedures as set by our Client and the security provider - Conduct delivery vehicle and person checks and comply with DCO obligations - Escalate any delivery issues accordingly - Deploy on task as set by the supervisor - Conduct duties at the Site Main Entry Point - Carry out search procedures on vehicles and personnel - Conduct high visibility patrols (foot & mobile) - Operate Proof of Presence - Respond to security incidents and assist in the coordination of follow up activities - Produce incident reports - Liaise with Emergency services - Operate, maintain equipment and report equipment failures/faults. - Deliver the highest standards of customer and employee care Our Perfect Worker Educational Requirements/Qualifications: - A good standard of education in Maths, English and IT - Entry level IT qualification (desirable) Preferred Experience: - A security professional with prior experience gained in a corporate, Critical National Infrastructure, Police or Military environment - Understanding of H&S requirements Personal Qualities: - Highest levels of integrity, respectfulness and professionalism required at all times - Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interests - An engaging and proactive 'can do' attitude where successes and failures are shared - Doing what we say we are going to do and only committing to what can be done - Listen and communicate effectively - Ability to plan ahead as far as possible and share intelligence to prevent surprises Personal Qualifications: - Ability to pass and hold National Security Clearance Vetting - A current, valid Security Industry Authority (SIA) Licence is desirable, however full SIA training can be provided to suitable candidates - Able to produce a five year verifiable work history Key Information and Benefits - Permanent Contract - 22 Days Paid leave per year - Industry Sick Pay - Daily Travel Allowance - National Pension Scheme - Dell, Vodafone and O2 discounts - Perks at work (national discount scheme) - Aviva car, home and travel insurance discount - Health Saturday Fund (health cash back scheme for you and your family) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! Job Ref: 1G4S (G229) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Salt are looking for experienced ServiceNow HR Business Analysts / ServiceNow Business Process Consultant to join our leading client. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will act as an advisor and bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes. This is an excellent opportunity to develop your ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes. Contact Dean Cassell at Salt for further details.
Jul 29, 2026
Full time
Salt are looking for experienced ServiceNow HR Business Analysts / ServiceNow Business Process Consultant to join our leading client. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will act as an advisor and bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes. This is an excellent opportunity to develop your ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes. Contact Dean Cassell at Salt for further details.
Role Overview proAV is a leading global audio-visual integrator, providing AV and event services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support with meeting and event support, proactive room checks and coordination of specialist proAV teams. This is an autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive service and build trusted relationships with client stakeholders. Own service issues from first report through to resolution, keeping users and the AV Manager updated. Understand how the client uses its spaces and technology and anticipate future requirements where possible. Technical Support & Operational Assurance Provide first and second line support across the AV and Unified Communications estate, including Microsoft Teams Rooms, presentation systems and digital signage. Troubleshoot technical faults and resolve them independently or escalate with clear information to specialist teams. Assist users with meeting room technology, connectivity and presentation requirements. Complete daily checks of priority rooms and scheduled assurance checks across the wider AV estate. Monitor equipment condition, recurring faults and operational risks, coordinating remedial support where required. Record incidents, service requests and resolutions accurately and maintain current room and service documentation. Meeting & Event Support Support executive meetings, town halls, hybrid events, livestreams and internal broadcasts. Prepare and test rooms and support rehearsals ahead of important meetings and events. Work with client stakeholders, Events teams and third-party suppliers to ensure successful delivery. Service Coordination & Improvement Coordinate Engineering, Projects and Events resources, including specialist support visits. Prioritise work according to business impact and maintain ownership until it is completed. Produce monthly service reports and communicate risks, trends and operational updates. Identify and support service improvements, technology refreshes and project activity. Health, Safety & Compliance Work safely and comply with all client and proAV Health & Safety policies and onsite procedures. Follow all information security, cyber security and data protection requirements. Person Specification Essential Experience & Skills At least three years' experience in a corporate AV support environment. Strong first and second line AV fault-finding and troubleshooting skills. Experience supporting Microsoft Teams Rooms, Unified Communications and common audio, video, display and presentation technologies. Experience supporting corporate meetings, presentations and events, ideally including hybrid or broadcast environments. Confidence working independently in a client-facing environment. Excellent customer service, communication and stakeholder-management skills. Ability to manage competing priorities and recognise when specialist escalation is required. Desirable Skills Experience working within a managed service environment. CTS certification or a similar industry qualification. Knowledge of Crestron, Extron, Q-SYS, Biamp, Cisco or comparable AV technologies, together with a basic understanding of AV networking About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Jul 28, 2026
Full time
Role Overview proAV is a leading global audio-visual integrator, providing AV and event services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support with meeting and event support, proactive room checks and coordination of specialist proAV teams. This is an autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive service and build trusted relationships with client stakeholders. Own service issues from first report through to resolution, keeping users and the AV Manager updated. Understand how the client uses its spaces and technology and anticipate future requirements where possible. Technical Support & Operational Assurance Provide first and second line support across the AV and Unified Communications estate, including Microsoft Teams Rooms, presentation systems and digital signage. Troubleshoot technical faults and resolve them independently or escalate with clear information to specialist teams. Assist users with meeting room technology, connectivity and presentation requirements. Complete daily checks of priority rooms and scheduled assurance checks across the wider AV estate. Monitor equipment condition, recurring faults and operational risks, coordinating remedial support where required. Record incidents, service requests and resolutions accurately and maintain current room and service documentation. Meeting & Event Support Support executive meetings, town halls, hybrid events, livestreams and internal broadcasts. Prepare and test rooms and support rehearsals ahead of important meetings and events. Work with client stakeholders, Events teams and third-party suppliers to ensure successful delivery. Service Coordination & Improvement Coordinate Engineering, Projects and Events resources, including specialist support visits. Prioritise work according to business impact and maintain ownership until it is completed. Produce monthly service reports and communicate risks, trends and operational updates. Identify and support service improvements, technology refreshes and project activity. Health, Safety & Compliance Work safely and comply with all client and proAV Health & Safety policies and onsite procedures. Follow all information security, cyber security and data protection requirements. Person Specification Essential Experience & Skills At least three years' experience in a corporate AV support environment. Strong first and second line AV fault-finding and troubleshooting skills. Experience supporting Microsoft Teams Rooms, Unified Communications and common audio, video, display and presentation technologies. Experience supporting corporate meetings, presentations and events, ideally including hybrid or broadcast environments. Confidence working independently in a client-facing environment. Excellent customer service, communication and stakeholder-management skills. Ability to manage competing priorities and recognise when specialist escalation is required. Desirable Skills Experience working within a managed service environment. CTS certification or a similar industry qualification. Knowledge of Crestron, Extron, Q-SYS, Biamp, Cisco or comparable AV technologies, together with a basic understanding of AV networking About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
Jul 28, 2026
Full time
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key click apply for full job details
D R Newitt & Associates
Newcastle Upon Tyne, Tyne And Wear
I'm currently supporting a well-established and growing food manufacturing business in the search for an experienced Technical Manager to join their leadership team. This business has a strong reputation for quality, customer service, and technical excellence. Following continued investment and growth, they are seeking a hands-on technical leader who can drive standards, strengthen customer relationships, and play a key role in shaping the future direction of the business. This is an excellent opportunity for an ambitious technical professional looking to take ownership of the technical function within a dynamic manufacturing environment. The Opportunity You will be the key technical contact for customers, suppliers, auditors, and internal stakeholders, ensuring the business maintains the highest standards while supporting continued commercial growth. Key Responsibilities Lead and manage the technical function, ensuring all products are safe, legal, and compliant with customer and legislative requirements. Maintain compliance with BRCGS standards and customer-specific requirements, ensuring audit readiness at all times. Develop and lead a capable technical team, creating a culture of accountability, engagement, and continuous improvement. Build strong relationships with retail and foodservice customers, acting as the senior technical representative for the business. Drive a quality-first culture throughout the manufacturing operation through visible leadership and regular factory engagement. Manage supplier quality and technical performance across an international supply base. Oversee technical systems including specifications, traceability, complaints, internal audits, supplier approval, and KPI reporting. Lead the business's sustainability and corporate responsibility activities in line with customer expectations. Produce regular management reporting and provide technical leadership at senior management meetings. Contribute to wider business strategy, operational improvement, and commercial decision-making. About You Proven experience in a site technical leadership role within food manufacturing. Strong knowledge of BRCGS standards and UK retailer requirements. Demonstrable success leading customer and third-party audits. Experience managing customer technical relationships across retail and/or food service channels. Strong understanding of supplier management and quality assurance within complex supply chains. A visible and engaging leader who enjoys spending time within the factory environment. Commercially aware with the ability to balance technical excellence and business objectives. Pragmatic, resilient, and solutions-focused, with a proactive approach to problem solving. Why Apply? This role offers the opportunity to join a successful and growing business where technical excellence is genuinely valued and where the successful candidate will have significant influence across the operation. Working closely with an experienced leadership team, you will have the autonomy to shape technical strategy, drive continuous improvement, and contribute directly to the next stage of the company's growth. For a confidential discussion or to learn more about this opportunity, please get in touch.
Jul 28, 2026
Full time
I'm currently supporting a well-established and growing food manufacturing business in the search for an experienced Technical Manager to join their leadership team. This business has a strong reputation for quality, customer service, and technical excellence. Following continued investment and growth, they are seeking a hands-on technical leader who can drive standards, strengthen customer relationships, and play a key role in shaping the future direction of the business. This is an excellent opportunity for an ambitious technical professional looking to take ownership of the technical function within a dynamic manufacturing environment. The Opportunity You will be the key technical contact for customers, suppliers, auditors, and internal stakeholders, ensuring the business maintains the highest standards while supporting continued commercial growth. Key Responsibilities Lead and manage the technical function, ensuring all products are safe, legal, and compliant with customer and legislative requirements. Maintain compliance with BRCGS standards and customer-specific requirements, ensuring audit readiness at all times. Develop and lead a capable technical team, creating a culture of accountability, engagement, and continuous improvement. Build strong relationships with retail and foodservice customers, acting as the senior technical representative for the business. Drive a quality-first culture throughout the manufacturing operation through visible leadership and regular factory engagement. Manage supplier quality and technical performance across an international supply base. Oversee technical systems including specifications, traceability, complaints, internal audits, supplier approval, and KPI reporting. Lead the business's sustainability and corporate responsibility activities in line with customer expectations. Produce regular management reporting and provide technical leadership at senior management meetings. Contribute to wider business strategy, operational improvement, and commercial decision-making. About You Proven experience in a site technical leadership role within food manufacturing. Strong knowledge of BRCGS standards and UK retailer requirements. Demonstrable success leading customer and third-party audits. Experience managing customer technical relationships across retail and/or food service channels. Strong understanding of supplier management and quality assurance within complex supply chains. A visible and engaging leader who enjoys spending time within the factory environment. Commercially aware with the ability to balance technical excellence and business objectives. Pragmatic, resilient, and solutions-focused, with a proactive approach to problem solving. Why Apply? This role offers the opportunity to join a successful and growing business where technical excellence is genuinely valued and where the successful candidate will have significant influence across the operation. Working closely with an experienced leadership team, you will have the autonomy to shape technical strategy, drive continuous improvement, and contribute directly to the next stage of the company's growth. For a confidential discussion or to learn more about this opportunity, please get in touch.
Join the UK's No1 Trade Kitchen Supplier Join Howdens as a Business Developer and play a key role in growing your local depot. We're looking for someone who enjoys speaking to people face to face and on the phone, building relationships and driving business. You'll introduce new trade customers to Howdens, stay close to your existing accounts, and spot opportunities to grow spend by understanding what your customers need and what they're working on. Working as part of a busy, depot team, you'll support sales activity by generating leads, arranging appointments and keeping the pipeline moving. You'll work closely with our Kitchen Sales Designers and our Territory Sales Representatives, helping convert conversations into opportunities and opportunities into sales. If you're confident on the phone, enjoy building rapport, and are motivated by targets and results, you'll fit right in. What we can offer you: Competitive salary, brilliant bonuses and outstanding depot incentives Excellent pension plan with up to 12% company contribution Up to 32 days annual leave, including bank holidays. Holiday entitlement rises with service Generous staff discount on Howdens products Buy-as-you-earn share scheme 40 hour working week No evening, Sunday or Bank Holiday working Virtual GP access and wellbeing support for you and your family A strong team culture that genuinely sets us apart What we're looking for: A confident communicator who is comfortable speaking to customers on the phone and face to face Someone who enjoys building relationships and turning conversations into opportunities Commercially minded, with a focus on driving sales and adding value Self-motivated, positive and proactive Organised and reliable, able to manage customer activity and keep track of pipelines Comfortable working to call targets and activity levels Experience in telesales, account management or a customer focused role is helpful What you'll be doing: Calling existing trade customers to build long term relationships and grow future business Using customer data to spot inactivity and bring accounts back on track Managing a targeted customer list and achieving daily call activity levels Keeping up to date with customer projects to identify opportunities to add value and drive repeat business Arranging surveys and appointments for our Kitchen Sales Designers Promoting products, offers and events to keep customers engaged Supporting administration, including invoicing and general depot tasks Working closely with the wider team to help the depot hit its targets and deliver great service What it's like to work here: We take pride in getting things right first time for our customers Everyone pulls their weight and supports each other as one team It's a busy depot, so we keep things simple, work fast and get the job done We all play a part in the depot's success and share in the team bonus We build trust by doing what we say we will, every day How to apply: If Howdens sounds like the kind of place where you can build and develop your career as a Business Developer, then we are keen to hear from you.? About Howdens:Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
Jul 28, 2026
Full time
Join the UK's No1 Trade Kitchen Supplier Join Howdens as a Business Developer and play a key role in growing your local depot. We're looking for someone who enjoys speaking to people face to face and on the phone, building relationships and driving business. You'll introduce new trade customers to Howdens, stay close to your existing accounts, and spot opportunities to grow spend by understanding what your customers need and what they're working on. Working as part of a busy, depot team, you'll support sales activity by generating leads, arranging appointments and keeping the pipeline moving. You'll work closely with our Kitchen Sales Designers and our Territory Sales Representatives, helping convert conversations into opportunities and opportunities into sales. If you're confident on the phone, enjoy building rapport, and are motivated by targets and results, you'll fit right in. What we can offer you: Competitive salary, brilliant bonuses and outstanding depot incentives Excellent pension plan with up to 12% company contribution Up to 32 days annual leave, including bank holidays. Holiday entitlement rises with service Generous staff discount on Howdens products Buy-as-you-earn share scheme 40 hour working week No evening, Sunday or Bank Holiday working Virtual GP access and wellbeing support for you and your family A strong team culture that genuinely sets us apart What we're looking for: A confident communicator who is comfortable speaking to customers on the phone and face to face Someone who enjoys building relationships and turning conversations into opportunities Commercially minded, with a focus on driving sales and adding value Self-motivated, positive and proactive Organised and reliable, able to manage customer activity and keep track of pipelines Comfortable working to call targets and activity levels Experience in telesales, account management or a customer focused role is helpful What you'll be doing: Calling existing trade customers to build long term relationships and grow future business Using customer data to spot inactivity and bring accounts back on track Managing a targeted customer list and achieving daily call activity levels Keeping up to date with customer projects to identify opportunities to add value and drive repeat business Arranging surveys and appointments for our Kitchen Sales Designers Promoting products, offers and events to keep customers engaged Supporting administration, including invoicing and general depot tasks Working closely with the wider team to help the depot hit its targets and deliver great service What it's like to work here: We take pride in getting things right first time for our customers Everyone pulls their weight and supports each other as one team It's a busy depot, so we keep things simple, work fast and get the job done We all play a part in the depot's success and share in the team bonus We build trust by doing what we say we will, every day How to apply: If Howdens sounds like the kind of place where you can build and develop your career as a Business Developer, then we are keen to hear from you.? About Howdens:Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
Pertemps Thames Water
Hammersmith And Fulham, London
You'll be working directly on the front line, acting as the face of Thames Water for their customers. Each year, Thames Water conducts over 500,000 tests on water samples taken from treatment works, reservoirs, and randomly selected customer properties. This rigorous testing ensures that drinking water consistently meets the highest quality standards. What you'll be doing as a Customer Water Quality Officer You'll spend a lot of time out and about, travelling between customer locations and sites, and working as part of a busy, supportive team across a wide geographical area. You'll be responsible for testing water samples and making sure sampling records and equipment are maintained to the right industry standards. You'll also support investigations into supply issues and customer complaints, helping to resolve problems quickly and professionally. Please note the internal title of this role is Water Quality, Technician. What you should bring to the role A clean, manual UK driving licence. Experience in a role that involves plenty of driving and working directly with customers would be very beneficial. Confidence to carry out unplanned visits to both residential and commercial properties, where customers may not be expecting a visit. Good journey planning skills to ensure you work efficiently throughout the day. Naturally organised and comfortable working independently, while staying connected with the wider team. A strong eye for detail and pride in doing things properly. An interest in the water industry, with either existing knowledge or a genuine willingness to learn. Good computer skills, with confidence using everyday IT systems. What's in it for you? Hourly Pay rate: £14.80 Location: Hammersmith W6 9RS Expenses: Excluded Length of assignment: 26 weeks Working hours: 38 hours per week, working Monday to Friday from 9 am to 5 pm. Please note you will be on assignment at Thames Water via Pertemps Who are we? At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive. Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? Working at Thames Water At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings. Our overarching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process Find out more about working at Thames Water. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Jul 28, 2026
Full time
You'll be working directly on the front line, acting as the face of Thames Water for their customers. Each year, Thames Water conducts over 500,000 tests on water samples taken from treatment works, reservoirs, and randomly selected customer properties. This rigorous testing ensures that drinking water consistently meets the highest quality standards. What you'll be doing as a Customer Water Quality Officer You'll spend a lot of time out and about, travelling between customer locations and sites, and working as part of a busy, supportive team across a wide geographical area. You'll be responsible for testing water samples and making sure sampling records and equipment are maintained to the right industry standards. You'll also support investigations into supply issues and customer complaints, helping to resolve problems quickly and professionally. Please note the internal title of this role is Water Quality, Technician. What you should bring to the role A clean, manual UK driving licence. Experience in a role that involves plenty of driving and working directly with customers would be very beneficial. Confidence to carry out unplanned visits to both residential and commercial properties, where customers may not be expecting a visit. Good journey planning skills to ensure you work efficiently throughout the day. Naturally organised and comfortable working independently, while staying connected with the wider team. A strong eye for detail and pride in doing things properly. An interest in the water industry, with either existing knowledge or a genuine willingness to learn. Good computer skills, with confidence using everyday IT systems. What's in it for you? Hourly Pay rate: £14.80 Location: Hammersmith W6 9RS Expenses: Excluded Length of assignment: 26 weeks Working hours: 38 hours per week, working Monday to Friday from 9 am to 5 pm. Please note you will be on assignment at Thames Water via Pertemps Who are we? At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive. Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? Working at Thames Water At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings. Our overarching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process Find out more about working at Thames Water. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Your new company An established and forward-thinking Housing Association, managing a diverse portfolio of homes across London, is seeking an experienced Regional Disrepair Manager to join its Property Services team on a permanent basis. With a strong commitment to providing safe, high-quality homes and delivering excellent customer service, the organisation is investing significantly in its repairs and maintenance function to enhance resident satisfaction and ensure compliance across its housing stock. Your new role As Regional Disrepair Manager, you will take ownership of all disrepair-related activity across a designated geographical region, ensuring effective management of claims, legal cases, and associated remedial works. You will lead a team of surveyors and technical specialists whilst working closely with legal, repairs, asset management and customer service teams to drive down disrepair cases, improve operational performance and mitigate organisational risk. Key responsibilities will include: Leading the regional disrepair service and overseeing a portfolio of live disrepair cases. Managing legal disrepair claims from initial notification through to resolution. Ensuring timely completion of inspections, schedules of work and remedial repairs. Providing technical expertise on building defects, housing disrepair legislation and property condition issues. Managing contractor performance and ensuring works are delivered to agreed quality, cost and timescale targets. Working collaboratively with internal legal teams and external solicitors to support litigation processes. Monitoring key performance indicators, budgets and regional performance metrics. Producing reports and presenting updates to senior leadership teams. Driving continuous improvement initiatives to reduce recurring defects and improve resident outcomes. Ensuring all activities are delivered in line with regulatory requirements, health and safety legislation and organisational policies. What you'll need to succeed To be successful in this role, you will have: Significant experience managing housing disrepair cases within a Housing Association, Local Authority or residential property environment. Strong knowledge of housing legislation, landlord obligations and disrepair protocols. Experience leading technical or surveying teams within social housing. A solid understanding of building pathology, repairs, maintenance and construction practices. Excellent stakeholder management skills and the ability to engage effectively with residents, contractors and legal representatives. Experience managing budgets and delivering operational performance targets. Strong analytical, organisational and problem-solving abilities. Desirable qualifications include: Degree or equivalent qualification in Building Surveying, Construction, Property Management or a related discipline. Membership of RICS, CIOB or a similar professional body. Knowledge of social housing regulatory requirements and compliance frameworks. What you'll get in return Competitive salary package. Generous pension scheme. Hybrid working arrangements. Annual leave entitlement plus bank holidays. Professional development and training opportunities. Employee wellbeing and assistance programmes. The opportunity to play a key role in improving residents' homes and customer experience across London. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 28, 2026
Full time
Your new company An established and forward-thinking Housing Association, managing a diverse portfolio of homes across London, is seeking an experienced Regional Disrepair Manager to join its Property Services team on a permanent basis. With a strong commitment to providing safe, high-quality homes and delivering excellent customer service, the organisation is investing significantly in its repairs and maintenance function to enhance resident satisfaction and ensure compliance across its housing stock. Your new role As Regional Disrepair Manager, you will take ownership of all disrepair-related activity across a designated geographical region, ensuring effective management of claims, legal cases, and associated remedial works. You will lead a team of surveyors and technical specialists whilst working closely with legal, repairs, asset management and customer service teams to drive down disrepair cases, improve operational performance and mitigate organisational risk. Key responsibilities will include: Leading the regional disrepair service and overseeing a portfolio of live disrepair cases. Managing legal disrepair claims from initial notification through to resolution. Ensuring timely completion of inspections, schedules of work and remedial repairs. Providing technical expertise on building defects, housing disrepair legislation and property condition issues. Managing contractor performance and ensuring works are delivered to agreed quality, cost and timescale targets. Working collaboratively with internal legal teams and external solicitors to support litigation processes. Monitoring key performance indicators, budgets and regional performance metrics. Producing reports and presenting updates to senior leadership teams. Driving continuous improvement initiatives to reduce recurring defects and improve resident outcomes. Ensuring all activities are delivered in line with regulatory requirements, health and safety legislation and organisational policies. What you'll need to succeed To be successful in this role, you will have: Significant experience managing housing disrepair cases within a Housing Association, Local Authority or residential property environment. Strong knowledge of housing legislation, landlord obligations and disrepair protocols. Experience leading technical or surveying teams within social housing. A solid understanding of building pathology, repairs, maintenance and construction practices. Excellent stakeholder management skills and the ability to engage effectively with residents, contractors and legal representatives. Experience managing budgets and delivering operational performance targets. Strong analytical, organisational and problem-solving abilities. Desirable qualifications include: Degree or equivalent qualification in Building Surveying, Construction, Property Management or a related discipline. Membership of RICS, CIOB or a similar professional body. Knowledge of social housing regulatory requirements and compliance frameworks. What you'll get in return Competitive salary package. Generous pension scheme. Hybrid working arrangements. Annual leave entitlement plus bank holidays. Professional development and training opportunities. Employee wellbeing and assistance programmes. The opportunity to play a key role in improving residents' homes and customer experience across London. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office and warehouse environments, ensuring a smooth customer journey from initial enquiry through to goods dispatch. You will manage a team of three customer service professionals, support their development, allocate workloads and drive improvements in service levels, turnaround times and customer experience. The business has a supportive, relaxed and collaborative culture, but there is also a clear focus on accountability, responsiveness and getting the work done well. About the Role This is an exciting time to join the business, with several planned improvement projects across customer service and operations. You will help learn, support and implement a new CRM system, which will link into a new Warehouse Management System, while also helping to enhance the ticketing system to improve customer response times and overall service experience. You will form part of the wider management team, attending meetings, sharing feedback from the customer service function and taking direction from senior leaders to implement within your team. This role would suit someone who can manage change by leading from the front, balancing team oversight with a willingness to be actively involved in the work itself. Key Responsibilities Lead, manage and develop a team of one full-time and two part-time Customer Service Representatives. Set team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe current processes, identify opportunities for improvement and implement practical efficiencies. Manage team holidays and ensure appropriate departmental cover. Work closely with warehouse, dispatch and logistics colleagues to ensure customer commitments are met. Attend management meetings, share insight and implement agreed actions within the team. Who We Are Looking For Our ideal person will come from a goods/sales related customer service environment where warehousing, dispatch and logistics are part of the customer experience. You will understand the importance of managing customer expectations, service agreements and turnaround times from initial enquiry through to goods being dispatched. Previous experience managing or supervising a customer service or customer operations team. Experience within a goods-based business, ideally with an on-site warehouse or dispatch function. A good understanding of customer service, order fulfilment, logistics coordination and operational follow-through. Strong people skills, with a flexible communication style that works well with different personalities. Confidence managing change, introducing new processes and bringing people with you. Intuitive systems skills, including the ability to learn new CRM, ticketing and operational platforms quickly. Strong organisational skills, with the ability to prioritise, allocate work and monitor performance. A hands-on, visible and practical management style. A continuous improvement mindset, with the confidence to observe, question and improve ways of working. Culture and Environment The business offers a supportive, down-to-earth and relaxed working culture. It is a friendly environment where teamwork matters, but where customer service standards, deadlines and follow-through are taken seriously. This role will involve regular interaction across the office and warehouse, so it would suit someone who enjoys variety, movement and being close to the operational detail rather than being desk-bound all day. Benefits 20 days holiday plus Bank Holidays. Statutory pension contributions. On-site parking. On-site staff breakout room and kitchen area to relax away from the desk. Overtime opportunities during peak trading periods, including Christmas and Black Friday weekends. Opportunity to play a key role in customer service and operational improvement projects. Working Pattern and Start Date The role is primarily Monday to Friday, working core office hours of 8:30am to 5:00pm. There may be overtime opportunities during busy seasonal periods. The aim is for the successful person to start in September. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jul 28, 2026
Full time
We are looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office and warehouse environments, ensuring a smooth customer journey from initial enquiry through to goods dispatch. You will manage a team of three customer service professionals, support their development, allocate workloads and drive improvements in service levels, turnaround times and customer experience. The business has a supportive, relaxed and collaborative culture, but there is also a clear focus on accountability, responsiveness and getting the work done well. About the Role This is an exciting time to join the business, with several planned improvement projects across customer service and operations. You will help learn, support and implement a new CRM system, which will link into a new Warehouse Management System, while also helping to enhance the ticketing system to improve customer response times and overall service experience. You will form part of the wider management team, attending meetings, sharing feedback from the customer service function and taking direction from senior leaders to implement within your team. This role would suit someone who can manage change by leading from the front, balancing team oversight with a willingness to be actively involved in the work itself. Key Responsibilities Lead, manage and develop a team of one full-time and two part-time Customer Service Representatives. Set team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe current processes, identify opportunities for improvement and implement practical efficiencies. Manage team holidays and ensure appropriate departmental cover. Work closely with warehouse, dispatch and logistics colleagues to ensure customer commitments are met. Attend management meetings, share insight and implement agreed actions within the team. Who We Are Looking For Our ideal person will come from a goods/sales related customer service environment where warehousing, dispatch and logistics are part of the customer experience. You will understand the importance of managing customer expectations, service agreements and turnaround times from initial enquiry through to goods being dispatched. Previous experience managing or supervising a customer service or customer operations team. Experience within a goods-based business, ideally with an on-site warehouse or dispatch function. A good understanding of customer service, order fulfilment, logistics coordination and operational follow-through. Strong people skills, with a flexible communication style that works well with different personalities. Confidence managing change, introducing new processes and bringing people with you. Intuitive systems skills, including the ability to learn new CRM, ticketing and operational platforms quickly. Strong organisational skills, with the ability to prioritise, allocate work and monitor performance. A hands-on, visible and practical management style. A continuous improvement mindset, with the confidence to observe, question and improve ways of working. Culture and Environment The business offers a supportive, down-to-earth and relaxed working culture. It is a friendly environment where teamwork matters, but where customer service standards, deadlines and follow-through are taken seriously. This role will involve regular interaction across the office and warehouse, so it would suit someone who enjoys variety, movement and being close to the operational detail rather than being desk-bound all day. Benefits 20 days holiday plus Bank Holidays. Statutory pension contributions. On-site parking. On-site staff breakout room and kitchen area to relax away from the desk. Overtime opportunities during peak trading periods, including Christmas and Black Friday weekends. Opportunity to play a key role in customer service and operational improvement projects. Working Pattern and Start Date The role is primarily Monday to Friday, working core office hours of 8:30am to 5:00pm. There may be overtime opportunities during busy seasonal periods. The aim is for the successful person to start in September. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Annual salary: up to £31,067.93 Administrator Location: Ealing Contract: Full-time, Permanent Hours: 42.5 hours per week, Monday - Friday Salary: Up to £30,900 per annum About Us Pyramid Plus is a dynamic joint venture between A2Dominion and Mears Property Services, delivering high-quality repairs, maintenance, compliance, planned replacements, and fire risk assessment works. Serving over 23,500 homes, we complete more than 38,000 repairs, 1,000 void refurbishments, and install 600 kitchens and bathrooms each year. With a strong pipeline of upcoming projects, we're entering an exciting phase of growth. This role offers the opportunity to be a key member of the senior management team, driving the successful delivery of our planning and customer service functions at the heart of our operations. About The Role We are looking for a motivated and organised Administrator to join our dedicated team in Ealing. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues. Act as a frontline representative for customer and client communication, addressing inquiries, concerns, and requests promptly and professionally. Provide exceptional customer service by ensuring timely responses, accurate information, and effective resolution of issues to maintain positive relationships between customer/client and the office. Identify jobs from the previous day that lacks a follow-on appointment and requires further scheduling. Communicate these jobs to planners for prioritisation and scheduling to ensure timely completion and efficient workflow. Manage "No contact" and "entered" pots systematically, ensuring all jobs are addressed and documented accurately. Collaborate with the planning team to process jobs associated with these pots efficiently and effectively. Collaborate with planners to monitor operative diaries regularly, conducting checks every 2 hours to assess progress and identify any delays. Identify operatives falling behind on tasks and bring them to the attention of planners to escalate. Assist in implementing strategies to address delays and optimise operative performance to ensure timely job completion and operational efficiency. Ensuring all repairs queries are actioned within a 48-hour period with sufficient information to allow A2Dominion to answer queries efficiently. Take incoming calls from residents and respond to their queries Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Jul 28, 2026
Full time
Annual salary: up to £31,067.93 Administrator Location: Ealing Contract: Full-time, Permanent Hours: 42.5 hours per week, Monday - Friday Salary: Up to £30,900 per annum About Us Pyramid Plus is a dynamic joint venture between A2Dominion and Mears Property Services, delivering high-quality repairs, maintenance, compliance, planned replacements, and fire risk assessment works. Serving over 23,500 homes, we complete more than 38,000 repairs, 1,000 void refurbishments, and install 600 kitchens and bathrooms each year. With a strong pipeline of upcoming projects, we're entering an exciting phase of growth. This role offers the opportunity to be a key member of the senior management team, driving the successful delivery of our planning and customer service functions at the heart of our operations. About The Role We are looking for a motivated and organised Administrator to join our dedicated team in Ealing. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues. Act as a frontline representative for customer and client communication, addressing inquiries, concerns, and requests promptly and professionally. Provide exceptional customer service by ensuring timely responses, accurate information, and effective resolution of issues to maintain positive relationships between customer/client and the office. Identify jobs from the previous day that lacks a follow-on appointment and requires further scheduling. Communicate these jobs to planners for prioritisation and scheduling to ensure timely completion and efficient workflow. Manage "No contact" and "entered" pots systematically, ensuring all jobs are addressed and documented accurately. Collaborate with the planning team to process jobs associated with these pots efficiently and effectively. Collaborate with planners to monitor operative diaries regularly, conducting checks every 2 hours to assess progress and identify any delays. Identify operatives falling behind on tasks and bring them to the attention of planners to escalate. Assist in implementing strategies to address delays and optimise operative performance to ensure timely job completion and operational efficiency. Ensuring all repairs queries are actioned within a 48-hour period with sufficient information to allow A2Dominion to answer queries efficiently. Take incoming calls from residents and respond to their queries Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
hackajob is collaborating with CoreTech Security to connect them with exceptional professionals for this role. Our Capability Development team delivers bespoke, high-assurance software for clients in the Cyber Security domain. We engineer resilient systems ranging from rigorously assured products to rapid cyber solutions and blended operational platforms. Common to all is our commitment to technically led decisions, architectural clarity, and delivering software that operates reliably in high-stakes environments. To support this mission, we are seeking a Test Engineer to help ensure the quality and reliability of our software through thorough, hands-on testing. Working closely with Engineers and Technical Leads, you will execute structured test plans, perform exploratory testing, identify defects, and verify that new features and fixes meet the required standards before release. You'll play a key role in ensuring our software behaves as expected in real-world scenarios while helping us continually improve our testing practices. We are ideally looking for a candidate who holds an active Security Clearance to join our team, h owever, we will consider sponsoring new clearances for candidates that meet our technical requirements. What you'll do As a member of our engineering team, you will: Execute manual and automated test plans across new and existing software products. Perform functional, integration, regression and exploratory testing to validate new features and identify defects. Record, reproduce and clearly document software issues, working closely with developers to investigate and verify fixes. Help develop and maintain automated test suites using tools such as Cypress or Playwright where appropriate. Validate software builds prior to release, ensuring acceptance criteria and quality standards have been met. Create and maintain clear, repeatable test cases and test documentation. Assist with setting up and maintaining test environments and representative test data. Work closely with Software Engineers throughout development, providing timely feedback on software quality. Participate in sprint planning, backlog refinement and feature reviews to understand requirements and identify potential test scenarios. Contribute ideas to improve our testing processes, tooling and automation over time. Desirable Skills Experience in software testing, QA or a similar engineering role. Good understanding of software testing techniques, including functional, regression, integration and exploratory testing. Experience writing clear and repeatable test cases from user stories or requirements. Familiarity with defect tracking and test management tools such as Jira, Xray, TestRail or Zephyr. Experience using automated testing frameworks such as Cypress or Playwright, or a willingness to develop these skills. Basic scripting or programming knowledge (JavaScript, TypeScript, Python or similar) to support test automation. Familiarity with Git and modern software development workflows. Strong analytical and troubleshooting skills with excellent attention to detail. Good communication skills and the ability to work collaboratively within an agile engineering team. About You We're looking for someone who enjoys understanding how software works by putting it through its paces. You'll be naturally curious, methodical and persistent, taking satisfaction in finding issues before our customers do. While experience with automated testing is beneficial, this is primarily a hands-on testing role where executing test plans, investigating unexpected behaviour and working closely with developers are the core responsibilities. This vacancy is ideal for Test Engineers with commercial experience who want to develop their technical skills in a unique delivery area while remaining closely involved in the day-to-day validation of software. You'll have the opportunity to contribute to automation and continuous improvement, but your primary focus will be ensuring every feature we deliver meets the high standards expected of software operating in demanding environments. Work Benefits Promotions are based on technical excellence and reviewed regularly. 25 days holiday per year (with bank holidays on top), option to buy up to 5 days per year. Level up with an extra day of holiday per year, up to an extra 5 days, starting from 2 years' service. We offer financial support to cover HMRC allowable costs of relocating if you're moving to the area. Training and development opportunities to support your career aspirations O'Reilly books subscription which provides access to huge range of technical books Regular events including internal technical conferences, company socials and pizza-fuelled lunchtime seminars. Free seasonal fruit, tea, coffee, milk, squash and hot chocolate. Health Benefits - Private medical including access to Private online GP, and a helpline to speak with various healthcare professionals. Physiotherapists, osteopaths or chiropractors for muscle, bone, and joint pain. Mental health - counselling, and specialist consultations and treatment with psychologists and cognitive behavioural therapists. Annual Health assessment. Financial Benefits A company bonus scheme so that everybody is rewarded for company success. This is an annual award that is based on the company hitting its targeted forecast. We have achieved this every year to date. 8% company contribution to pension with no minimum requirement for employee contribution. Death in Service cover of 4x base salary. Enhanced maternity/paternity/adoption leave: 12 weeks maternity leave at full pay as soon as you join, further enhanced to 20 weeks full pay from 2 years' service. 2 weeks paternity leave at full pay as soon as you join, further enhanced to 4 weeks full pay from 2 years' service. Enhanced cycle-to-work scheme including the ability to purchase a bike over £1,000 (e-bikes, specialist cycles and trikes allowed).
Jul 28, 2026
Full time
hackajob is collaborating with CoreTech Security to connect them with exceptional professionals for this role. Our Capability Development team delivers bespoke, high-assurance software for clients in the Cyber Security domain. We engineer resilient systems ranging from rigorously assured products to rapid cyber solutions and blended operational platforms. Common to all is our commitment to technically led decisions, architectural clarity, and delivering software that operates reliably in high-stakes environments. To support this mission, we are seeking a Test Engineer to help ensure the quality and reliability of our software through thorough, hands-on testing. Working closely with Engineers and Technical Leads, you will execute structured test plans, perform exploratory testing, identify defects, and verify that new features and fixes meet the required standards before release. You'll play a key role in ensuring our software behaves as expected in real-world scenarios while helping us continually improve our testing practices. We are ideally looking for a candidate who holds an active Security Clearance to join our team, h owever, we will consider sponsoring new clearances for candidates that meet our technical requirements. What you'll do As a member of our engineering team, you will: Execute manual and automated test plans across new and existing software products. Perform functional, integration, regression and exploratory testing to validate new features and identify defects. Record, reproduce and clearly document software issues, working closely with developers to investigate and verify fixes. Help develop and maintain automated test suites using tools such as Cypress or Playwright where appropriate. Validate software builds prior to release, ensuring acceptance criteria and quality standards have been met. Create and maintain clear, repeatable test cases and test documentation. Assist with setting up and maintaining test environments and representative test data. Work closely with Software Engineers throughout development, providing timely feedback on software quality. Participate in sprint planning, backlog refinement and feature reviews to understand requirements and identify potential test scenarios. Contribute ideas to improve our testing processes, tooling and automation over time. Desirable Skills Experience in software testing, QA or a similar engineering role. Good understanding of software testing techniques, including functional, regression, integration and exploratory testing. Experience writing clear and repeatable test cases from user stories or requirements. Familiarity with defect tracking and test management tools such as Jira, Xray, TestRail or Zephyr. Experience using automated testing frameworks such as Cypress or Playwright, or a willingness to develop these skills. Basic scripting or programming knowledge (JavaScript, TypeScript, Python or similar) to support test automation. Familiarity with Git and modern software development workflows. Strong analytical and troubleshooting skills with excellent attention to detail. Good communication skills and the ability to work collaboratively within an agile engineering team. About You We're looking for someone who enjoys understanding how software works by putting it through its paces. You'll be naturally curious, methodical and persistent, taking satisfaction in finding issues before our customers do. While experience with automated testing is beneficial, this is primarily a hands-on testing role where executing test plans, investigating unexpected behaviour and working closely with developers are the core responsibilities. This vacancy is ideal for Test Engineers with commercial experience who want to develop their technical skills in a unique delivery area while remaining closely involved in the day-to-day validation of software. You'll have the opportunity to contribute to automation and continuous improvement, but your primary focus will be ensuring every feature we deliver meets the high standards expected of software operating in demanding environments. Work Benefits Promotions are based on technical excellence and reviewed regularly. 25 days holiday per year (with bank holidays on top), option to buy up to 5 days per year. Level up with an extra day of holiday per year, up to an extra 5 days, starting from 2 years' service. We offer financial support to cover HMRC allowable costs of relocating if you're moving to the area. Training and development opportunities to support your career aspirations O'Reilly books subscription which provides access to huge range of technical books Regular events including internal technical conferences, company socials and pizza-fuelled lunchtime seminars. Free seasonal fruit, tea, coffee, milk, squash and hot chocolate. Health Benefits - Private medical including access to Private online GP, and a helpline to speak with various healthcare professionals. Physiotherapists, osteopaths or chiropractors for muscle, bone, and joint pain. Mental health - counselling, and specialist consultations and treatment with psychologists and cognitive behavioural therapists. Annual Health assessment. Financial Benefits A company bonus scheme so that everybody is rewarded for company success. This is an annual award that is based on the company hitting its targeted forecast. We have achieved this every year to date. 8% company contribution to pension with no minimum requirement for employee contribution. Death in Service cover of 4x base salary. Enhanced maternity/paternity/adoption leave: 12 weeks maternity leave at full pay as soon as you join, further enhanced to 20 weeks full pay from 2 years' service. 2 weeks paternity leave at full pay as soon as you join, further enhanced to 4 weeks full pay from 2 years' service. Enhanced cycle-to-work scheme including the ability to purchase a bike over £1,000 (e-bikes, specialist cycles and trikes allowed).
Randstad Construction & Property
Sherborne St. John, Hampshire
Are you an organised, detail-oriented administrator looking to step into a rewarding role with a industry leader? On behalf of our client we are seeking a proactive Customer Care Representative to join their supportive onsite team in Basingstoke. If you thrive in a fast-paced environment where your communication skills and initiative make a daily impact, this is the perfect opportunity to grow your career with a world-class employer. Job Title: Customer Care Representative Location: Basingstoke (Onsite) Pay Rate: 15.00 per hour Working Hours: 37.5 hours per week (Mon-Thurs 9:00-17:00, Fri 9:00-15:30) Contract Duration: Fixed-Term through to 30/04/2027 What You'll Be Doing As a Customer Care Representative, you will act as a central hub for communication and administrative operations across the office: Executing core administrative tasks, including maintaining record management systems, ordering supplies, and handling basic bookkeeping work. Drafting and preparing essential business documents such as invoices, reports, memos, financial statements, and letters. Managing corporate records by filing, organising, and retrieving documentation as needed. Sorting and distributing all incoming communication, including emails and faxes, and drafting professional responses to standard inquiries. What We Are Looking For To excel in this position, you will need to bring: Experience: 2 to 4 years of proven experience in administrative or customer service environments. Education: High School Diploma or GED required. Technical Proficiency: Solid experience using core computer software, including Microsoft Word, Excel, and PowerPoint. Key Skills: Excellent verbal and written communication skills, combined with strong interpersonal and customer service capabilities. Work Ethic: Strong time-management skills with the ability to prioritise tasks, work independently, and maintain strict confidentiality. If you are ready to bring your administrative expertise to a world-leading team, apply today for immediate consideration! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 28, 2026
Contractor
Are you an organised, detail-oriented administrator looking to step into a rewarding role with a industry leader? On behalf of our client we are seeking a proactive Customer Care Representative to join their supportive onsite team in Basingstoke. If you thrive in a fast-paced environment where your communication skills and initiative make a daily impact, this is the perfect opportunity to grow your career with a world-class employer. Job Title: Customer Care Representative Location: Basingstoke (Onsite) Pay Rate: 15.00 per hour Working Hours: 37.5 hours per week (Mon-Thurs 9:00-17:00, Fri 9:00-15:30) Contract Duration: Fixed-Term through to 30/04/2027 What You'll Be Doing As a Customer Care Representative, you will act as a central hub for communication and administrative operations across the office: Executing core administrative tasks, including maintaining record management systems, ordering supplies, and handling basic bookkeeping work. Drafting and preparing essential business documents such as invoices, reports, memos, financial statements, and letters. Managing corporate records by filing, organising, and retrieving documentation as needed. Sorting and distributing all incoming communication, including emails and faxes, and drafting professional responses to standard inquiries. What We Are Looking For To excel in this position, you will need to bring: Experience: 2 to 4 years of proven experience in administrative or customer service environments. Education: High School Diploma or GED required. Technical Proficiency: Solid experience using core computer software, including Microsoft Word, Excel, and PowerPoint. Key Skills: Excellent verbal and written communication skills, combined with strong interpersonal and customer service capabilities. Work Ethic: Strong time-management skills with the ability to prioritise tasks, work independently, and maintain strict confidentiality. If you are ready to bring your administrative expertise to a world-leading team, apply today for immediate consideration! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Customer Service Representative - Temporary to Permanent Full-Time and part-time shifts available Office based in Bowthorpe and hybrid working after training Hours: Full or part-time hours available. Minimum Part-time 28 hours Full time is 37.5 per week Shift Pattern: Five days per week, Monday to Sunday. Shifts are 8 hours (including a 30-minute unpaid break) scheduled between 08:00 and 20:00. Salary: £12.81 per hour The role will commence initially on a temporary basis then become permanent Please note: This position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed prior to your start date, which may require adjustment if necessary. About the Role This role offers the opportunity to join a warm and friendly contact centre team focused on delivering exceptional customer service. You will support customers with telecare products and services that promote independence, safety and wellbeing. The role involves handling varied customer enquiries and creating meaningful conversations and long-term customer satisfaction. Key Responsibilities Manage inbound and outbound customer enquiries via phone, email and digital channels Provide detailed product information and tailored recommendations based on customer needs Build and maintain strong customer relationships to encourage loyalty and repeat business Identify and promote upgrade opportunities that enhance customer safety and independence Explain the value and benefits of new or upgraded products clearly and confidently Create quotations, process orders and manage timely follow-up activities Maintain accurate and compliant records within the CRM system Keep up-to-date with product updates, service changes and market trends Collaborate with colleagues across operations, marketing and customer service to support a seamless customer experience Contribute ideas and feedback to help identify improvement opportunities and customer needs Your Day-to-Day Will Include Engaging customers to resolve queries and offer appropriate product solutions Keeping accurate and timely records of all interactions and agreements Monitoring your sales pipeline and following up on outstanding leads Escalating complex or sensitive issues when required Ensuring compliance with internal policies, procedures and industry regulations Handling challenging conversations with professionalism and empathy Sharing insights, best practices and successes with the wider team About You The successful applicant with have strong communication skills, able to communicate by telephone and email. You will have strong empathy skills, listening and understanding the customers situation, need or issue. You enjoy listening and speaking with customers, understanding their needs and advising on the right solutions-whether they require a new system, an upgrade or reassurance. You work effectively across inbound and outbound activity to provide excellent customer service. Please apply online or contact Maxine, Isobelle or Andrea at Reed Norwich
Jul 28, 2026
Seasonal
Customer Service Representative - Temporary to Permanent Full-Time and part-time shifts available Office based in Bowthorpe and hybrid working after training Hours: Full or part-time hours available. Minimum Part-time 28 hours Full time is 37.5 per week Shift Pattern: Five days per week, Monday to Sunday. Shifts are 8 hours (including a 30-minute unpaid break) scheduled between 08:00 and 20:00. Salary: £12.81 per hour The role will commence initially on a temporary basis then become permanent Please note: This position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed prior to your start date, which may require adjustment if necessary. About the Role This role offers the opportunity to join a warm and friendly contact centre team focused on delivering exceptional customer service. You will support customers with telecare products and services that promote independence, safety and wellbeing. The role involves handling varied customer enquiries and creating meaningful conversations and long-term customer satisfaction. Key Responsibilities Manage inbound and outbound customer enquiries via phone, email and digital channels Provide detailed product information and tailored recommendations based on customer needs Build and maintain strong customer relationships to encourage loyalty and repeat business Identify and promote upgrade opportunities that enhance customer safety and independence Explain the value and benefits of new or upgraded products clearly and confidently Create quotations, process orders and manage timely follow-up activities Maintain accurate and compliant records within the CRM system Keep up-to-date with product updates, service changes and market trends Collaborate with colleagues across operations, marketing and customer service to support a seamless customer experience Contribute ideas and feedback to help identify improvement opportunities and customer needs Your Day-to-Day Will Include Engaging customers to resolve queries and offer appropriate product solutions Keeping accurate and timely records of all interactions and agreements Monitoring your sales pipeline and following up on outstanding leads Escalating complex or sensitive issues when required Ensuring compliance with internal policies, procedures and industry regulations Handling challenging conversations with professionalism and empathy Sharing insights, best practices and successes with the wider team About You The successful applicant with have strong communication skills, able to communicate by telephone and email. You will have strong empathy skills, listening and understanding the customers situation, need or issue. You enjoy listening and speaking with customers, understanding their needs and advising on the right solutions-whether they require a new system, an upgrade or reassurance. You work effectively across inbound and outbound activity to provide excellent customer service. Please apply online or contact Maxine, Isobelle or Andrea at Reed Norwich
Temporary Customer Services Assistant Location: Edenbridge, Kent Job Type: Temporary (Full-Time) Join a Leading International Manufacturing Business We're looking for a proactive and organised Customer Services Assistant to join a busy Customer Service & Internal Sales team on a temporary basis. This is an excellent opportunity for someone with previous B2B customer service or administration experience who enjoys working in a fast-paced manufacturing environment and delivering outstanding customer support. Working closely with Customer Service Representatives, you'll help ensure customer enquiries, quotations and delivery updates are managed efficiently while providing excellent service throughout the customer journey. The Role As a Customer Services Assistant, you'll support the day-to-day running of the customer service function by assisting with customer enquiries, coordinating information between departments and helping to ensure orders progress smoothly. Key Responsibilities Respond to customer enquiries in line with established procedures. Prepare quotations for standard products using internal pricing systems. Assist with collecting customer information to support contract reviews. Liaise with planning teams to monitor production schedules and delivery dates. Keep customers updated on delivery schedules and any changes. Record customer feedback and maintain accurate records. Answer incoming telephone calls and direct enquiries to the appropriate department. Provide administrative support to the Customer Service team. Assist with additional duties as required to support the wider business. About You We're looking for someone who enjoys working with customers, has excellent organisational skills and can manage multiple tasks in a busy office environment. Essential Skills & Experience Previous B2B customer service, sales support or administration experience, ideally within manufacturing or engineering. Excellent communication skills, both written and verbal. Strong organisational skills and attention to detail. Confident using Microsoft Office, particularly Excel, and able to learn new systems quickly. Able to work independently as well as part of a collaborative team. Positive, proactive and customer-focused approach. Desirable Experience using ERP or CRM systems. Knowledge of quality standards such as ISO9001 or AS9100. Awareness of export-controlled environments or regulated industries. What You'll Receive Competitive hourly rate. Full-time temporary opportunity with an established international manufacturer. Friendly and supportive team environment. Hands-on experience within a technical manufacturing business. Immediate start available for the right candidate. Apply Now If you're an experienced customer service professional looking for your next temporary opportunity, we'd love to hear from you. Submit your CV today to be considered for this exciting opportunity.
Jul 28, 2026
Seasonal
Temporary Customer Services Assistant Location: Edenbridge, Kent Job Type: Temporary (Full-Time) Join a Leading International Manufacturing Business We're looking for a proactive and organised Customer Services Assistant to join a busy Customer Service & Internal Sales team on a temporary basis. This is an excellent opportunity for someone with previous B2B customer service or administration experience who enjoys working in a fast-paced manufacturing environment and delivering outstanding customer support. Working closely with Customer Service Representatives, you'll help ensure customer enquiries, quotations and delivery updates are managed efficiently while providing excellent service throughout the customer journey. The Role As a Customer Services Assistant, you'll support the day-to-day running of the customer service function by assisting with customer enquiries, coordinating information between departments and helping to ensure orders progress smoothly. Key Responsibilities Respond to customer enquiries in line with established procedures. Prepare quotations for standard products using internal pricing systems. Assist with collecting customer information to support contract reviews. Liaise with planning teams to monitor production schedules and delivery dates. Keep customers updated on delivery schedules and any changes. Record customer feedback and maintain accurate records. Answer incoming telephone calls and direct enquiries to the appropriate department. Provide administrative support to the Customer Service team. Assist with additional duties as required to support the wider business. About You We're looking for someone who enjoys working with customers, has excellent organisational skills and can manage multiple tasks in a busy office environment. Essential Skills & Experience Previous B2B customer service, sales support or administration experience, ideally within manufacturing or engineering. Excellent communication skills, both written and verbal. Strong organisational skills and attention to detail. Confident using Microsoft Office, particularly Excel, and able to learn new systems quickly. Able to work independently as well as part of a collaborative team. Positive, proactive and customer-focused approach. Desirable Experience using ERP or CRM systems. Knowledge of quality standards such as ISO9001 or AS9100. Awareness of export-controlled environments or regulated industries. What You'll Receive Competitive hourly rate. Full-time temporary opportunity with an established international manufacturer. Friendly and supportive team environment. Hands-on experience within a technical manufacturing business. Immediate start available for the right candidate. Apply Now If you're an experienced customer service professional looking for your next temporary opportunity, we'd love to hear from you. Submit your CV today to be considered for this exciting opportunity.
