Job Title: Renewals & Customer Service Representative Location: Formby Salary: 13,289.41 plus up to 2,000 performance related bonus per annum Job Type: Part Time, Permanent Working Hours: 18.5 hours per week Monday - Tuesday 09:00am - 17:30pm, Saturdays 09:00am - 12:30pm The Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Taxi Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What You'll Be Doing Reviewing an allocated renewal invite list. Invite policies compliantly. Check policy data accuracy. Ensure client records are updated appropriately. Review a fair analysis of the market. Handling Inbound & Outbound Calls. Renew Policies motor policies compliantly. Auto Renew motor policies compliantly. Sell Added Value Products Compliantly. Respond to Customer Renewal Queries. What We're Looking For: Excellent IT and data entry skills. Good standard of numeracy and literacy. Ability to communicate well. Great attention to detail. Excellent administration skills. Previous sales or customer service experience. Insurance experience is preferable but not essential as full training will be provided. Excellent customer service skills, incorporating a confident and pleasant phone manner. Good organisational skills and ability to prioritise own workload effectively. Target driven. Proficient computer skills including Microsoft Excel, word and Outlook. Highly self-motivated. Pro-active thinker, able to solve problems independently as they arise. Ability to communicate well at all levels both verbally and in writing. Polite and professional. Work to targets/KPI. Team Player. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
Jul 31, 2026
Full time
Job Title: Renewals & Customer Service Representative Location: Formby Salary: 13,289.41 plus up to 2,000 performance related bonus per annum Job Type: Part Time, Permanent Working Hours: 18.5 hours per week Monday - Tuesday 09:00am - 17:30pm, Saturdays 09:00am - 12:30pm The Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Taxi Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What You'll Be Doing Reviewing an allocated renewal invite list. Invite policies compliantly. Check policy data accuracy. Ensure client records are updated appropriately. Review a fair analysis of the market. Handling Inbound & Outbound Calls. Renew Policies motor policies compliantly. Auto Renew motor policies compliantly. Sell Added Value Products Compliantly. Respond to Customer Renewal Queries. What We're Looking For: Excellent IT and data entry skills. Good standard of numeracy and literacy. Ability to communicate well. Great attention to detail. Excellent administration skills. Previous sales or customer service experience. Insurance experience is preferable but not essential as full training will be provided. Excellent customer service skills, incorporating a confident and pleasant phone manner. Good organisational skills and ability to prioritise own workload effectively. Target driven. Proficient computer skills including Microsoft Excel, word and Outlook. Highly self-motivated. Pro-active thinker, able to solve problems independently as they arise. Ability to communicate well at all levels both verbally and in writing. Polite and professional. Work to targets/KPI. Team Player. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
Sales Development Representative Location: Hybrid - Leicester, LE19 1SU Salary: £25,000 - £28,000 (DoE) + Commission Contract Type: Permanent, Full-Time What We Can Offer You: 25 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You You've already got some sales experience and you know that to succeed, you need to have good conversations, ask the right questions and be prepared to put the effort in! You're happy working towards targets, comfortable picking up the phone, and don't take a knock-back personally. Joining Mercia (part of Wilmington plc) means joining a trusted business with a strong reputation and a loyal customer base. You'll be speaking with prospective and existing customers, uncovering new opportunities and helping customers get the most from our services. It's a role where you'll develop your sales skills and have support from our experienced sales team. If you're looking for a role where you can keep learning and and build a long-term sales career, we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington plc s career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! As our Sales Development Representative, you'll be one of the first people our customers speak to. You'll spend your time talking to prospective and existing clients, qualifying opportunities, responding to enquiries and helping our sales team connect with the right people. You'll also play an important role in retaining customers and supporting renewals, giving you exposure to the full sales cycle and the opportunity to develop valuable commercial skills. Your responsibilities will include: • Reaching out to prospective customers by phone, email and other channels to generate new business opportunities. • Qualifying leads and arranging high-quality meetings for the wider sales team. • Responding to customer enquiries through our sales inbox, web chat and other contact channels. • Building relationships with customers and helping them find the right solution for their needs. • Speaking with customers who are considering cancelling their service, understanding their concerns and exploring ways we can support them. • Contacting customers about upcoming renewals and helping identify opportunities to continue and strengthen the relationship. • Keeping customer records and sales opportunities accurate and up to date within our CRM system. • Sharing customer feedback and insights that can help improve our products, services and overall customer experience. • Acting as a positive ambassador for Mercia, delivering a professional and friendly experience in every interaction. What s the Best Thing About This Role You'll get exposure to lots of different types of sales conversations from generating new opportunities and qualifying leads to supporting renewals and customer retention. You'll be trusted to make things happen, and every meeting booked, customer retained and opportunity created will contribute to the team's success. What s the Most Challenging Thing About This Role It's a busy role with a lot to keep on top of. You could be following up on new enquiries one minute and speaking with a customer who's thinking about cancelling the next. You'll need to stay organised, manage multiple priorities and remain positive when conversations don't always go your way. To be successful in this role, you must have: • Experience in a B2B sales, customer service or account management role. • The confidence to build rapport quickly and have great conversations with customers. • The ability to stay calm and professional when handling objections or more challenging discussions. • Strong organisational skills, with a good eye for detail and confidence using CRM systems to manage your work. • Experience using tools such as Salesforce, or similar CRM and sales engagement platforms. • A positive, resilient approach and the motivation to work towards targets. • The ability to juggle multiple enquiries and priorities without losing focus. • Confidence discussing renewals, retention and customer cancellations in a professional and empathetic way. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia, part of Wilmington plc, is a leading provider of training, compliance, and support services to the UK accountancy profession. Our focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Jul 31, 2026
Full time
Sales Development Representative Location: Hybrid - Leicester, LE19 1SU Salary: £25,000 - £28,000 (DoE) + Commission Contract Type: Permanent, Full-Time What We Can Offer You: 25 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You You've already got some sales experience and you know that to succeed, you need to have good conversations, ask the right questions and be prepared to put the effort in! You're happy working towards targets, comfortable picking up the phone, and don't take a knock-back personally. Joining Mercia (part of Wilmington plc) means joining a trusted business with a strong reputation and a loyal customer base. You'll be speaking with prospective and existing customers, uncovering new opportunities and helping customers get the most from our services. It's a role where you'll develop your sales skills and have support from our experienced sales team. If you're looking for a role where you can keep learning and and build a long-term sales career, we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington plc s career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! As our Sales Development Representative, you'll be one of the first people our customers speak to. You'll spend your time talking to prospective and existing clients, qualifying opportunities, responding to enquiries and helping our sales team connect with the right people. You'll also play an important role in retaining customers and supporting renewals, giving you exposure to the full sales cycle and the opportunity to develop valuable commercial skills. Your responsibilities will include: • Reaching out to prospective customers by phone, email and other channels to generate new business opportunities. • Qualifying leads and arranging high-quality meetings for the wider sales team. • Responding to customer enquiries through our sales inbox, web chat and other contact channels. • Building relationships with customers and helping them find the right solution for their needs. • Speaking with customers who are considering cancelling their service, understanding their concerns and exploring ways we can support them. • Contacting customers about upcoming renewals and helping identify opportunities to continue and strengthen the relationship. • Keeping customer records and sales opportunities accurate and up to date within our CRM system. • Sharing customer feedback and insights that can help improve our products, services and overall customer experience. • Acting as a positive ambassador for Mercia, delivering a professional and friendly experience in every interaction. What s the Best Thing About This Role You'll get exposure to lots of different types of sales conversations from generating new opportunities and qualifying leads to supporting renewals and customer retention. You'll be trusted to make things happen, and every meeting booked, customer retained and opportunity created will contribute to the team's success. What s the Most Challenging Thing About This Role It's a busy role with a lot to keep on top of. You could be following up on new enquiries one minute and speaking with a customer who's thinking about cancelling the next. You'll need to stay organised, manage multiple priorities and remain positive when conversations don't always go your way. To be successful in this role, you must have: • Experience in a B2B sales, customer service or account management role. • The confidence to build rapport quickly and have great conversations with customers. • The ability to stay calm and professional when handling objections or more challenging discussions. • Strong organisational skills, with a good eye for detail and confidence using CRM systems to manage your work. • Experience using tools such as Salesforce, or similar CRM and sales engagement platforms. • A positive, resilient approach and the motivation to work towards targets. • The ability to juggle multiple enquiries and priorities without losing focus. • Confidence discussing renewals, retention and customer cancellations in a professional and empathetic way. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia, part of Wilmington plc, is a leading provider of training, compliance, and support services to the UK accountancy profession. Our focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Regulatory Compliance Engineering Services International Clients Europe Location: Dublin / Remote (Ireland) or UK (with travel to Ireland) Salary: 45,000- 47,000 + Performance Bonus + Benefits Drive the growth of a specialist international business. Baseline Recruit is delighted to be partnering with a niche consultancy, a highly who support manufacturers worldwide with EU and UK Authorised Representative services for CE and UKCA marked products. Working with clients across engineering, industrial machinery and manufacturing sectors, our client provides an essential regulatory service that enables organisations to place products safely and compliantly onto UK and European markets. Due to succession planning, we are looking to appoint a commercially focused leader who can work lcosely with the UK board to build client relationships, develop new business opportunities and help shape the future growth of the organisation. The Opportunity Reporting directly to the Board of Directors, you will take ownership of the commercial performance of the business delivering specialist services to an international client base. This is a varied role where relationship building, strategic thinking and business development are as important as operational leadership. You will work closely with existing clients to maximise long-term partnerships while identifying new opportunities to expand services across the UK, Ireland and international markets. Key Responsibilities Develop and implement the company's commercial growth strategy Build and maintain relationships with manufacturers, distributors and international clients Lead business development, sales and marketing initiatives Identify new market opportunities and strategic partnerships Oversee key client accounts, renewals and retention activity Develop annual sales and marketing plans and monitor performance Support commercial proposals, quotations and client onboarding Lead a small team, creating a collaborative and customer-focused culture Report commercial performance, pipeline activity and business metrics to the Board Work closely with technical specialists to ensure exceptional service delivery About You You are a commercially driven relationship builder who enjoys developing businesses and creating long-term client partnerships. You may currently be working as: Commercial Manager Business Development Manager Business Development Director Client Services Manager Commercial Lead General Manager Account Director Your background could include: Engineering Consultancy Technical Services Professional Services Regulatory Compliance Certification Manufacturing Services Industrial B2B Services Most importantly, you will have: A proven track record of developing and growing client relationships Experience creating and implementing sales and marketing strategies Excellent communication and presentation skills A consultative approach to business development Strong commercial awareness and financial understanding The ability to lead, motivate and develop a small team Experience working with senior stakeholders and Board-level colleagues Experience of CE marking, UKCA legislation or product compliance is beneficial but not essential . We are equally interested in individuals who have built successful careers within specialist B2B consultancy or technical service organisations and are keen to develop expertise in this niche sector. Why Join? This is an opportunity to join a highly respected niche business with an international reputation and significant growth potential. You'll have the autonomy to influence strategy, build new markets and work directly with the Board in shaping the future direction of the organisation. If you enjoy combining relationship management, business development, marketing and commercial leadership in a specialist B2B environment, we'd love to hear from you.
Jul 28, 2026
Full time
Regulatory Compliance Engineering Services International Clients Europe Location: Dublin / Remote (Ireland) or UK (with travel to Ireland) Salary: 45,000- 47,000 + Performance Bonus + Benefits Drive the growth of a specialist international business. Baseline Recruit is delighted to be partnering with a niche consultancy, a highly who support manufacturers worldwide with EU and UK Authorised Representative services for CE and UKCA marked products. Working with clients across engineering, industrial machinery and manufacturing sectors, our client provides an essential regulatory service that enables organisations to place products safely and compliantly onto UK and European markets. Due to succession planning, we are looking to appoint a commercially focused leader who can work lcosely with the UK board to build client relationships, develop new business opportunities and help shape the future growth of the organisation. The Opportunity Reporting directly to the Board of Directors, you will take ownership of the commercial performance of the business delivering specialist services to an international client base. This is a varied role where relationship building, strategic thinking and business development are as important as operational leadership. You will work closely with existing clients to maximise long-term partnerships while identifying new opportunities to expand services across the UK, Ireland and international markets. Key Responsibilities Develop and implement the company's commercial growth strategy Build and maintain relationships with manufacturers, distributors and international clients Lead business development, sales and marketing initiatives Identify new market opportunities and strategic partnerships Oversee key client accounts, renewals and retention activity Develop annual sales and marketing plans and monitor performance Support commercial proposals, quotations and client onboarding Lead a small team, creating a collaborative and customer-focused culture Report commercial performance, pipeline activity and business metrics to the Board Work closely with technical specialists to ensure exceptional service delivery About You You are a commercially driven relationship builder who enjoys developing businesses and creating long-term client partnerships. You may currently be working as: Commercial Manager Business Development Manager Business Development Director Client Services Manager Commercial Lead General Manager Account Director Your background could include: Engineering Consultancy Technical Services Professional Services Regulatory Compliance Certification Manufacturing Services Industrial B2B Services Most importantly, you will have: A proven track record of developing and growing client relationships Experience creating and implementing sales and marketing strategies Excellent communication and presentation skills A consultative approach to business development Strong commercial awareness and financial understanding The ability to lead, motivate and develop a small team Experience working with senior stakeholders and Board-level colleagues Experience of CE marking, UKCA legislation or product compliance is beneficial but not essential . We are equally interested in individuals who have built successful careers within specialist B2B consultancy or technical service organisations and are keen to develop expertise in this niche sector. Why Join? This is an opportunity to join a highly respected niche business with an international reputation and significant growth potential. You'll have the autonomy to influence strategy, build new markets and work directly with the Board in shaping the future direction of the organisation. If you enjoy combining relationship management, business development, marketing and commercial leadership in a specialist B2B environment, we'd love to hear from you.
Sales Support Executive Hybrid - working from our office at Chester Business Park 3 days per week 37.5 hours per week (Mon - Fri 8:45 - 17:15) £28,000 _ Accelerate your career with a company that leads the way _ ! NextGear Capital UK & Ireland, part of Cox Automotive, is the UK's leading provider of Stocking Plans for independent and franchised dealers. Since 2014, we've supported over 2,000 dealers, partnering with two-thirds of UK auctions and a wide network of wholesale sources. We help dealers buy, manage and sell vehicles more effectively with flexible, cost-efficient stocking plans tailored to their needs. Why Join Us & What's In It For You? As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy: Option to buy additional holiday days Your birthday off every year - _ paid _ One annual Well-Being Day for you to relax and recharge One paid Charity Day to give back and support a cause that matters to you Opportunities for career progression across the Cox Automotive network Competitive pension scheme About The Role As a Sales Support Executive (internally known as an Account Support Executive) working within the Enterprise Sales Team, you will be responsible for working with field-based Account Managers to support with their customer renewals, new application follow-ups, new lead generation and additional risk calls. In addition, you will manage a portfolio of customers to maximise dealer engagement, utilisation and revenue opportunities. This is a hybrid role working from home and our Chester based office. What You'll Be Doing Undertake regular outbound calling to existing dealer accounts to drive utilisation and revenue growth. Call new business leads to generate additional sales opportunities for the field team. Offer the highest levels of customer service at all times to maintain great relationships and maximise on sales opportunities. To collaborate effectively with field-based Account Managers to ensure that new applications, increases and renewals go live as efficiently as possible. Show great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines. Working closely as a team to ensure all tasks are completed and all team members feel supported. What We're Looking For Previous sales experience. Excellent communication skills and ability to manage stakeholder relationships. Great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines. Knowledge of the automotive/finance industry is an advantage but not essential. We're Committed to Inclusion We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you. Ready To Join Our Team & Make A Difference? Apply now and drive your career forward with one of the automotive industry's most trusted names. STRICTLY NO AGENCIES PLEASE We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions. Job Types: Full-time, Permanent Pay: £28,000.00 per year Benefits: Company pension Free parking On-site parking Referral programme Work from home Application question(s): Do you have the right to work in the UK? If you hold a valid work visa for the UK, please specify the visa type and it's expiry date. Have you previously worked in a role where you provided support to Account Managers, Sales Representatives or a Field Based Team? Work Location: In person
Oct 07, 2025
Full time
Sales Support Executive Hybrid - working from our office at Chester Business Park 3 days per week 37.5 hours per week (Mon - Fri 8:45 - 17:15) £28,000 _ Accelerate your career with a company that leads the way _ ! NextGear Capital UK & Ireland, part of Cox Automotive, is the UK's leading provider of Stocking Plans for independent and franchised dealers. Since 2014, we've supported over 2,000 dealers, partnering with two-thirds of UK auctions and a wide network of wholesale sources. We help dealers buy, manage and sell vehicles more effectively with flexible, cost-efficient stocking plans tailored to their needs. Why Join Us & What's In It For You? As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy: Option to buy additional holiday days Your birthday off every year - _ paid _ One annual Well-Being Day for you to relax and recharge One paid Charity Day to give back and support a cause that matters to you Opportunities for career progression across the Cox Automotive network Competitive pension scheme About The Role As a Sales Support Executive (internally known as an Account Support Executive) working within the Enterprise Sales Team, you will be responsible for working with field-based Account Managers to support with their customer renewals, new application follow-ups, new lead generation and additional risk calls. In addition, you will manage a portfolio of customers to maximise dealer engagement, utilisation and revenue opportunities. This is a hybrid role working from home and our Chester based office. What You'll Be Doing Undertake regular outbound calling to existing dealer accounts to drive utilisation and revenue growth. Call new business leads to generate additional sales opportunities for the field team. Offer the highest levels of customer service at all times to maintain great relationships and maximise on sales opportunities. To collaborate effectively with field-based Account Managers to ensure that new applications, increases and renewals go live as efficiently as possible. Show great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines. Working closely as a team to ensure all tasks are completed and all team members feel supported. What We're Looking For Previous sales experience. Excellent communication skills and ability to manage stakeholder relationships. Great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines. Knowledge of the automotive/finance industry is an advantage but not essential. We're Committed to Inclusion We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you. Ready To Join Our Team & Make A Difference? Apply now and drive your career forward with one of the automotive industry's most trusted names. STRICTLY NO AGENCIES PLEASE We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions. Job Types: Full-time, Permanent Pay: £28,000.00 per year Benefits: Company pension Free parking On-site parking Referral programme Work from home Application question(s): Do you have the right to work in the UK? If you hold a valid work visa for the UK, please specify the visa type and it's expiry date. Have you previously worked in a role where you provided support to Account Managers, Sales Representatives or a Field Based Team? Work Location: In person
Sales Support Executive Hybrid - working from our office at Chester Business Park 3 days per week 37.5 hours per week (Mon - Fri 8:45 - 17:15) £28,000 _ Accelerate your career with a company that leads the way _ ! NextGear Capital UK & Ireland, part of Cox Automotive, is the UK's leading provider of Stocking Plans for independent and franchised dealers. Since 2014, we've supported over 2,000 dealers, partnering with two-thirds of UK auctions and a wide network of wholesale sources. We help dealers buy, manage and sell vehicles more effectively with flexible, cost-efficient stocking plans tailored to their needs. Why Join Us & What's In It For You? As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy: Option to buy additional holiday days Your birthday off every year - _ paid _ One annual Well-Being Day for you to relax and recharge One paid Charity Day to give back and support a cause that matters to you Opportunities for career progression across the Cox Automotive network Competitive pension scheme About The Role As a Sales Support Executive (internally known as an Account Support Executive) working within the Enterprise Sales Team, you will be responsible for working with field-based Account Managers to support with their customer renewals, new application follow-ups, new lead generation and additional risk calls. In addition, you will manage a portfolio of customers to maximise dealer engagement, utilisation and revenue opportunities. This is a hybrid role working from home and our Chester based office. What You'll Be Doing Undertake regular outbound calling to existing dealer accounts to drive utilisation and revenue growth. Call new business leads to generate additional sales opportunities for the field team. Offer the highest levels of customer service at all times to maintain great relationships and maximise on sales opportunities. To collaborate effectively with field-based Account Managers to ensure that new applications, increases and renewals go live as efficiently as possible. Show great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines. Working closely as a team to ensure all tasks are completed and all team members feel supported. What We're Looking For Previous sales experience. Excellent communication skills and ability to manage stakeholder relationships. Great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines. Knowledge of the automotive/finance industry is an advantage but not essential. We're Committed to Inclusion We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you. Ready To Join Our Team & Make A Difference? Apply now and drive your career forward with one of the automotive industry's most trusted names. STRICTLY NO AGENCIES PLEASE We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions. Job Types: Full-time, Permanent Pay: £28,000.00 per year Benefits: Company pension Free parking On-site parking Referral programme Work from home Application question(s): Do you have the right to work in the UK? If you hold a valid work visa for the UK, please specify the visa type and it's expiry date. Have you previously worked in a role where you provided support to Account Managers, Sales Representatives or a Field Based Team? Work Location: In person
Oct 06, 2025
Full time
Sales Support Executive Hybrid - working from our office at Chester Business Park 3 days per week 37.5 hours per week (Mon - Fri 8:45 - 17:15) £28,000 _ Accelerate your career with a company that leads the way _ ! NextGear Capital UK & Ireland, part of Cox Automotive, is the UK's leading provider of Stocking Plans for independent and franchised dealers. Since 2014, we've supported over 2,000 dealers, partnering with two-thirds of UK auctions and a wide network of wholesale sources. We help dealers buy, manage and sell vehicles more effectively with flexible, cost-efficient stocking plans tailored to their needs. Why Join Us & What's In It For You? As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy: Option to buy additional holiday days Your birthday off every year - _ paid _ One annual Well-Being Day for you to relax and recharge One paid Charity Day to give back and support a cause that matters to you Opportunities for career progression across the Cox Automotive network Competitive pension scheme About The Role As a Sales Support Executive (internally known as an Account Support Executive) working within the Enterprise Sales Team, you will be responsible for working with field-based Account Managers to support with their customer renewals, new application follow-ups, new lead generation and additional risk calls. In addition, you will manage a portfolio of customers to maximise dealer engagement, utilisation and revenue opportunities. This is a hybrid role working from home and our Chester based office. What You'll Be Doing Undertake regular outbound calling to existing dealer accounts to drive utilisation and revenue growth. Call new business leads to generate additional sales opportunities for the field team. Offer the highest levels of customer service at all times to maintain great relationships and maximise on sales opportunities. To collaborate effectively with field-based Account Managers to ensure that new applications, increases and renewals go live as efficiently as possible. Show great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines. Working closely as a team to ensure all tasks are completed and all team members feel supported. What We're Looking For Previous sales experience. Excellent communication skills and ability to manage stakeholder relationships. Great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines. Knowledge of the automotive/finance industry is an advantage but not essential. We're Committed to Inclusion We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you. Ready To Join Our Team & Make A Difference? Apply now and drive your career forward with one of the automotive industry's most trusted names. STRICTLY NO AGENCIES PLEASE We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions. Job Types: Full-time, Permanent Pay: £28,000.00 per year Benefits: Company pension Free parking On-site parking Referral programme Work from home Application question(s): Do you have the right to work in the UK? If you hold a valid work visa for the UK, please specify the visa type and it's expiry date. Have you previously worked in a role where you provided support to Account Managers, Sales Representatives or a Field Based Team? Work Location: In person
CCA Recruitment Group
Newcastle Upon Tyne, Tyne And Wear
Job Title: Customer Service Representative Location: Newcastle Department: IMS - Car New Hire - NCL Business Area: Customer Service Working Time: Full-Time Salary: 23,600 - 26,000 (DOE) Hours: 36 hours per week Start Date: 20th October The Opportunity We're looking for a Customer Service Representative to join our insurance team in Newcastle. You'll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided. What You'll Do Manage high volumes of inbound calls, with some outbound activity. Provide clear, professional support on customer accounts and policies. Handle renewals, retentions, and new sales opportunities. Resolve complaints and provide tailored solutions. Accurately log all customer interactions. What You'll Need A passion for great customer service. Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered). Desirable Financial Services experience. Strong communication and listening skills with resilience under pressure. Good IT skills, including Microsoft Office, and ability to multi-task across systems. What's in It for You Salary: 23,600- 26,000 depending on experience. 7.2 weeks' holiday (including bank holidays). Exclusive discounts and colleague savings. Access to 24/7 Virtual GP for you and your family. Enhanced maternity, paternity, and parental leave. Pension scheme with up to 7.5% employer match and life assurance. Opportunities for flexible working. Additional Information As a Customer Service Representative You must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks. Why Join Us? You'll be part of a supportive, customer-focused team where development and progression are encouraged. If you're motivated, adaptable, and ready to make a difference, we'd love to hear from you. Apply today and start your journey with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Oct 04, 2025
Full time
Job Title: Customer Service Representative Location: Newcastle Department: IMS - Car New Hire - NCL Business Area: Customer Service Working Time: Full-Time Salary: 23,600 - 26,000 (DOE) Hours: 36 hours per week Start Date: 20th October The Opportunity We're looking for a Customer Service Representative to join our insurance team in Newcastle. You'll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided. What You'll Do Manage high volumes of inbound calls, with some outbound activity. Provide clear, professional support on customer accounts and policies. Handle renewals, retentions, and new sales opportunities. Resolve complaints and provide tailored solutions. Accurately log all customer interactions. What You'll Need A passion for great customer service. Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered). Desirable Financial Services experience. Strong communication and listening skills with resilience under pressure. Good IT skills, including Microsoft Office, and ability to multi-task across systems. What's in It for You Salary: 23,600- 26,000 depending on experience. 7.2 weeks' holiday (including bank holidays). Exclusive discounts and colleague savings. Access to 24/7 Virtual GP for you and your family. Enhanced maternity, paternity, and parental leave. Pension scheme with up to 7.5% employer match and life assurance. Opportunities for flexible working. Additional Information As a Customer Service Representative You must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks. Why Join Us? You'll be part of a supportive, customer-focused team where development and progression are encouraged. If you're motivated, adaptable, and ready to make a difference, we'd love to hear from you. Apply today and start your journey with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Job Title: Customer Service Representative Location: Glasgow Department: IMS - Motor Business Area: Product Working Time: Full-Time Start date: 6th October Salary: 23,600 to 26,000 depending on experience Hours: Full time, 36 hours per week The Opportunity We're looking for a Customer Service Representative to join our General Insurance team in Glasgow. You'll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key. What You'll Do Deliver outstanding customer service and resolve queries efficiently. Handle high volumes of inbound calls, with some outbound activity. Support customers with policy changes, renewals, and new sales opportunities. Educate customers on products and services to encourage retention and growth. Provide tailored solutions, particularly for vulnerable customers. Accurately log interactions and outcomes in internal systems. What You'll Need A passion for excellent customer service. Previous call centre or customer service experience (retail, hospitality, leisure also considered). desirable financial services experience Strong communication skills with resilience in handling complex issues. Good IT literacy, including Microsoft Office, and confidence using multiple systems. What's in It for You Competitive salary ( 23,600- 26,000 DOE). Exclusive discounts with major retailers and brands. Wellbeing support, including 24/7 access to a Virtual GP. 7.2 weeks' holiday including bank holidays. Enhanced family leave policies. Pension scheme with up to 7.5% employer match and life assurance cover. Flexible and part-time working options available. Additional Information Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks. Why Join Us? You'll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it's a place where you can grow and thrive. Apply today and build your career with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Oct 04, 2025
Full time
Job Title: Customer Service Representative Location: Glasgow Department: IMS - Motor Business Area: Product Working Time: Full-Time Start date: 6th October Salary: 23,600 to 26,000 depending on experience Hours: Full time, 36 hours per week The Opportunity We're looking for a Customer Service Representative to join our General Insurance team in Glasgow. You'll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key. What You'll Do Deliver outstanding customer service and resolve queries efficiently. Handle high volumes of inbound calls, with some outbound activity. Support customers with policy changes, renewals, and new sales opportunities. Educate customers on products and services to encourage retention and growth. Provide tailored solutions, particularly for vulnerable customers. Accurately log interactions and outcomes in internal systems. What You'll Need A passion for excellent customer service. Previous call centre or customer service experience (retail, hospitality, leisure also considered). desirable financial services experience Strong communication skills with resilience in handling complex issues. Good IT literacy, including Microsoft Office, and confidence using multiple systems. What's in It for You Competitive salary ( 23,600- 26,000 DOE). Exclusive discounts with major retailers and brands. Wellbeing support, including 24/7 access to a Virtual GP. 7.2 weeks' holiday including bank holidays. Enhanced family leave policies. Pension scheme with up to 7.5% employer match and life assurance cover. Flexible and part-time working options available. Additional Information Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks. Why Join Us? You'll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it's a place where you can grow and thrive. Apply today and build your career with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
CCA Recruitment Group
Newcastle Upon Tyne, Tyne And Wear
Job Title: Customer Service Representative Location: Newcastle Department: IMS - Car New Hire - NCL Business Area: Customer Service Working Time: Full-Time Salary: 23,600 - 26,000 (DOE) Hours: 36 hours per week Start Date: 20th October The Opportunity We're looking for a Customer Service Representative to join our insurance team in Newcastle. You'll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided. What You'll Do Manage high volumes of inbound calls, with some outbound activity. Provide clear, professional support on customer accounts and policies. Handle renewals, retentions, and new sales opportunities. Resolve complaints and provide tailored solutions. Accurately log all customer interactions. What You'll Need A passion for great customer service. Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered). Desirable Financial Services experience. Strong communication and listening skills with resilience under pressure. Good IT skills, including Microsoft Office, and ability to multi-task across systems. What's in It for You Salary: 23,600- 26,000 depending on experience. 7.2 weeks' holiday (including bank holidays). Exclusive discounts and colleague savings. Access to 24/7 Virtual GP for you and your family. Enhanced maternity, paternity, and parental leave. Pension scheme with up to 7.5% employer match and life assurance. Opportunities for flexible working. Additional Information As a Customer Service Representative You must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks. Why Join Us? You'll be part of a supportive, customer-focused team where development and progression are encouraged. If you're motivated, adaptable, and ready to make a difference, we'd love to hear from you. Apply today and start your journey with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Sep 22, 2025
Full time
Job Title: Customer Service Representative Location: Newcastle Department: IMS - Car New Hire - NCL Business Area: Customer Service Working Time: Full-Time Salary: 23,600 - 26,000 (DOE) Hours: 36 hours per week Start Date: 20th October The Opportunity We're looking for a Customer Service Representative to join our insurance team in Newcastle. You'll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided. What You'll Do Manage high volumes of inbound calls, with some outbound activity. Provide clear, professional support on customer accounts and policies. Handle renewals, retentions, and new sales opportunities. Resolve complaints and provide tailored solutions. Accurately log all customer interactions. What You'll Need A passion for great customer service. Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered). Desirable Financial Services experience. Strong communication and listening skills with resilience under pressure. Good IT skills, including Microsoft Office, and ability to multi-task across systems. What's in It for You Salary: 23,600- 26,000 depending on experience. 7.2 weeks' holiday (including bank holidays). Exclusive discounts and colleague savings. Access to 24/7 Virtual GP for you and your family. Enhanced maternity, paternity, and parental leave. Pension scheme with up to 7.5% employer match and life assurance. Opportunities for flexible working. Additional Information As a Customer Service Representative You must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks. Why Join Us? You'll be part of a supportive, customer-focused team where development and progression are encouraged. If you're motivated, adaptable, and ready to make a difference, we'd love to hear from you. Apply today and start your journey with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Job Title: Customer Service Representative Location: Glasgow Department: IMS - Motor Business Area: Product Working Time: Full-Time Start date: 6th October Salary: 23,600 to 26,000 depending on experience Hours: Full time, 36 hours per week The Opportunity We're looking for a Customer Service Representative to join our General Insurance team in Glasgow. You'll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key. What You'll Do Deliver outstanding customer service and resolve queries efficiently. Handle high volumes of inbound calls, with some outbound activity. Support customers with policy changes, renewals, and new sales opportunities. Educate customers on products and services to encourage retention and growth. Provide tailored solutions, particularly for vulnerable customers. Accurately log interactions and outcomes in internal systems. What You'll Need A passion for excellent customer service. Previous call centre or customer service experience (retail, hospitality, leisure also considered). desirable financial services experience Strong communication skills with resilience in handling complex issues. Good IT literacy, including Microsoft Office, and confidence using multiple systems. What's in It for You Competitive salary ( 23,600- 26,000 DOE). Exclusive discounts with major retailers and brands. Wellbeing support, including 24/7 access to a Virtual GP. 7.2 weeks' holiday including bank holidays. Enhanced family leave policies. Pension scheme with up to 7.5% employer match and life assurance cover. Flexible and part-time working options available. Additional Information Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks. Why Join Us? You'll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it's a place where you can grow and thrive. Apply today and build your career with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Sep 22, 2025
Full time
Job Title: Customer Service Representative Location: Glasgow Department: IMS - Motor Business Area: Product Working Time: Full-Time Start date: 6th October Salary: 23,600 to 26,000 depending on experience Hours: Full time, 36 hours per week The Opportunity We're looking for a Customer Service Representative to join our General Insurance team in Glasgow. You'll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key. What You'll Do Deliver outstanding customer service and resolve queries efficiently. Handle high volumes of inbound calls, with some outbound activity. Support customers with policy changes, renewals, and new sales opportunities. Educate customers on products and services to encourage retention and growth. Provide tailored solutions, particularly for vulnerable customers. Accurately log interactions and outcomes in internal systems. What You'll Need A passion for excellent customer service. Previous call centre or customer service experience (retail, hospitality, leisure also considered). desirable financial services experience Strong communication skills with resilience in handling complex issues. Good IT literacy, including Microsoft Office, and confidence using multiple systems. What's in It for You Competitive salary ( 23,600- 26,000 DOE). Exclusive discounts with major retailers and brands. Wellbeing support, including 24/7 access to a Virtual GP. 7.2 weeks' holiday including bank holidays. Enhanced family leave policies. Pension scheme with up to 7.5% employer match and life assurance cover. Flexible and part-time working options available. Additional Information Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks. Why Join Us? You'll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it's a place where you can grow and thrive. Apply today and build your career with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
