hackajob is collaborating with Version 1 to connect them with exceptional professionals for this role. As a Senior User Researcher Consultant at Version 1, you will shape meaningful, accessible services that deliver lasting value across both public and private sectors. Leading research across the full delivery lifecycle, you'll help agile teams validate assumptions, reduce risk, and prioritise work based on real user needs. You will work autonomously within multidisciplinary teams - collaborating with product managers, designers, business analysts, and developers - to ensure evidence drives decision-making at every stage. Beyond projects, you'll influence service strategy, foster a user-first mindset in client organisations, and strengthen Version 1's user research practice by mentoring colleagues and sharing expertise across our community of practice. What experience you'll bring Responsibilities Lead and deliver user research for complex projects, ensuring findings directly inform product, service, and strategy decisions. Proactively contribute to client meetings, workshops, and presentations, building strong relationships and providing actionable recommendations. Develop strong client relationships by anticipating client needs, advising on research opportunities, and driving outcomes that align with both user needs and business objectives. Mentor and guide team members, upskilling junior researchers and fostering a collaborative, supportive working environment. Expected behaviours Takes full ownership of research deliverables, ensuring they are high quality and aligned with project objectives and client needs. Anticipates challenges and delivers proactive, evidence-based solutions to complex problems. Communicates confidently and effectively, acting as a trusted research voice in meetings and workshops. Fosters a collaborative, inclusive team culture, actively mentoring and supporting colleagues' development. Brings enthusiasm, curiosity, and a willingness to learn, helping to build a positive and supportive working environment. What we're looking for We're seeking a senior user researcher who can lead high impact projects, influence decision making at senior levels, and deliver actionable insights that shape exceptional products and services. Extensive experience (5+ years) as a researcher, leading research including work on complex digital services in Agile environments. End-to-end research capability - from designing and running generative and evaluative studies to analysing and synthesising findings into clear, actionable insights. Broad methodological expertise, with the ability to confidently select and apply a wide range of qualitative and quantitative methods (e.g., moderated and unmoderated usability testing, depth interviews, surveys, co design, diary studies) to meet project needs. Strong consultancy skills , including building trusted client relationships, advising on research strategy, and influencing decisions at senior levels. Stakeholder management expertise , with experience engaging senior stakeholders, facilitating workshops, and driving alignment across multi disciplinary teams. Proven impact , demonstrated through a strong portfolio or case studies showing how your research has informed successful product, service, or strategic outcomes. Mentorship experience , coaching and supporting junior researchers and colleagues to develop their skills and confidence. Thorough understanding of ethical considerations in user research, particularly when working with vulnerable users or those with access needs. Deep understanding of inclusive design and accessibility , including conducting research with users with access needs and familiarity with WCAG 2.2. Working knowledge of UK public sector service design , including GDS service standards, GOV.UK design system patterns, and assessment processes. Experience working within Agile teams , actively contributing to ceremonies and supporting iterative, user-centred delivery.
Jul 30, 2026
Full time
hackajob is collaborating with Version 1 to connect them with exceptional professionals for this role. As a Senior User Researcher Consultant at Version 1, you will shape meaningful, accessible services that deliver lasting value across both public and private sectors. Leading research across the full delivery lifecycle, you'll help agile teams validate assumptions, reduce risk, and prioritise work based on real user needs. You will work autonomously within multidisciplinary teams - collaborating with product managers, designers, business analysts, and developers - to ensure evidence drives decision-making at every stage. Beyond projects, you'll influence service strategy, foster a user-first mindset in client organisations, and strengthen Version 1's user research practice by mentoring colleagues and sharing expertise across our community of practice. What experience you'll bring Responsibilities Lead and deliver user research for complex projects, ensuring findings directly inform product, service, and strategy decisions. Proactively contribute to client meetings, workshops, and presentations, building strong relationships and providing actionable recommendations. Develop strong client relationships by anticipating client needs, advising on research opportunities, and driving outcomes that align with both user needs and business objectives. Mentor and guide team members, upskilling junior researchers and fostering a collaborative, supportive working environment. Expected behaviours Takes full ownership of research deliverables, ensuring they are high quality and aligned with project objectives and client needs. Anticipates challenges and delivers proactive, evidence-based solutions to complex problems. Communicates confidently and effectively, acting as a trusted research voice in meetings and workshops. Fosters a collaborative, inclusive team culture, actively mentoring and supporting colleagues' development. Brings enthusiasm, curiosity, and a willingness to learn, helping to build a positive and supportive working environment. What we're looking for We're seeking a senior user researcher who can lead high impact projects, influence decision making at senior levels, and deliver actionable insights that shape exceptional products and services. Extensive experience (5+ years) as a researcher, leading research including work on complex digital services in Agile environments. End-to-end research capability - from designing and running generative and evaluative studies to analysing and synthesising findings into clear, actionable insights. Broad methodological expertise, with the ability to confidently select and apply a wide range of qualitative and quantitative methods (e.g., moderated and unmoderated usability testing, depth interviews, surveys, co design, diary studies) to meet project needs. Strong consultancy skills , including building trusted client relationships, advising on research strategy, and influencing decisions at senior levels. Stakeholder management expertise , with experience engaging senior stakeholders, facilitating workshops, and driving alignment across multi disciplinary teams. Proven impact , demonstrated through a strong portfolio or case studies showing how your research has informed successful product, service, or strategic outcomes. Mentorship experience , coaching and supporting junior researchers and colleagues to develop their skills and confidence. Thorough understanding of ethical considerations in user research, particularly when working with vulnerable users or those with access needs. Deep understanding of inclusive design and accessibility , including conducting research with users with access needs and familiarity with WCAG 2.2. Working knowledge of UK public sector service design , including GDS service standards, GOV.UK design system patterns, and assessment processes. Experience working within Agile teams , actively contributing to ceremonies and supporting iterative, user-centred delivery.
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Oct 07, 2025
Full time
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Quant Director Job Title: Quantitative Research Director with Consumer Demand Segmentation Location: Central London - hybrid Department: Research, Insights, Strategy About the Role: We are seeking a dynamic strategic Quantitative Director who will oversee our quantitative research approaches to strategic briefs. We are seeking someone who is excited to combine innovative & more traditional quant methodologies alongside other research methodologies such as unprompted analytics, qual, semiotics to best answer developing client needs in a tech driven world. This role is ideal for a seasoned research leader who thrives in dynamic, agency environments, has strong knowledge of corporate client environments and brings a deep understanding of demand drivers across categories, channels, and behaviors. You will be responsible for designing and managing high-impact research programs, guiding cross-functional stakeholders, and delivering data-driven insights that shape product, marketing, and growth strategies. Key Responsibilities: Lead quantitative research initiatives focused on understanding consumer needs, behaviors, and preferences across markets and segments. Candidate must feel comfortable understanding how quant works in conjunction with other research methodologies Design and manage complex research studies (e.g., segmentation, conjoint, maxdiff, tracking, demand forecasting, pricing elasticity). Translate business questions into research hypotheses and actionable plans using the most appropriate quantitative methodologies. Leverage advanced analytics and statistical tools to extract insights from large datasets and surveys. Synthesize findings and turn into strategic recommendations - compelling data lead narratives that drive strategic decisions for marketing, product, and commercial teams. Manage relationships with external vendors and partners to ensure high-quality execution of research projects. Mentor and lead junior researchers or freelancers , fostering best-in-class research practices and professional growth. Collaborate closely with cross-functional teams , including Strategy, and Data Science, to integrate insights into the broader business context. Qualifications: 8+ years of experience in quantitative market research, with a strong focus on consumer demand analysis . Proven expertise in designing and executing complex research methodologies (e.g., segmentation & conjoint). Solid understanding of statistical and data analysis approaches and tools (e.g., SPSS, R, Python, Excel, Tableau, or similar). Strong communication skills, with a demonstrated ability to influence executive stakeholders through clear and compelling insight storytelling. Experience managing research teams and vendor partnerships. Master s or PhD in a relevant field (e.g., Statistics, Economics, Behavioral Science, Marketing Research, or related field) preferred. Preferred Attributes: Experience in CPG, retail, tech, or other consumer-focused industries . Passion for understanding what drives consumer behavior and demand in ever-evolving markets. Ability to operate in both strategic and hands-on capacities. Experience working on multi market research programmes. Ability to turn insight into strategy
Sep 23, 2025
Full time
Quant Director Job Title: Quantitative Research Director with Consumer Demand Segmentation Location: Central London - hybrid Department: Research, Insights, Strategy About the Role: We are seeking a dynamic strategic Quantitative Director who will oversee our quantitative research approaches to strategic briefs. We are seeking someone who is excited to combine innovative & more traditional quant methodologies alongside other research methodologies such as unprompted analytics, qual, semiotics to best answer developing client needs in a tech driven world. This role is ideal for a seasoned research leader who thrives in dynamic, agency environments, has strong knowledge of corporate client environments and brings a deep understanding of demand drivers across categories, channels, and behaviors. You will be responsible for designing and managing high-impact research programs, guiding cross-functional stakeholders, and delivering data-driven insights that shape product, marketing, and growth strategies. Key Responsibilities: Lead quantitative research initiatives focused on understanding consumer needs, behaviors, and preferences across markets and segments. Candidate must feel comfortable understanding how quant works in conjunction with other research methodologies Design and manage complex research studies (e.g., segmentation, conjoint, maxdiff, tracking, demand forecasting, pricing elasticity). Translate business questions into research hypotheses and actionable plans using the most appropriate quantitative methodologies. Leverage advanced analytics and statistical tools to extract insights from large datasets and surveys. Synthesize findings and turn into strategic recommendations - compelling data lead narratives that drive strategic decisions for marketing, product, and commercial teams. Manage relationships with external vendors and partners to ensure high-quality execution of research projects. Mentor and lead junior researchers or freelancers , fostering best-in-class research practices and professional growth. Collaborate closely with cross-functional teams , including Strategy, and Data Science, to integrate insights into the broader business context. Qualifications: 8+ years of experience in quantitative market research, with a strong focus on consumer demand analysis . Proven expertise in designing and executing complex research methodologies (e.g., segmentation & conjoint). Solid understanding of statistical and data analysis approaches and tools (e.g., SPSS, R, Python, Excel, Tableau, or similar). Strong communication skills, with a demonstrated ability to influence executive stakeholders through clear and compelling insight storytelling. Experience managing research teams and vendor partnerships. Master s or PhD in a relevant field (e.g., Statistics, Economics, Behavioral Science, Marketing Research, or related field) preferred. Preferred Attributes: Experience in CPG, retail, tech, or other consumer-focused industries . Passion for understanding what drives consumer behavior and demand in ever-evolving markets. Ability to operate in both strategic and hands-on capacities. Experience working on multi market research programmes. Ability to turn insight into strategy
