Sue Ross Recruitment are currently recruiting on behalf of our client for a Temporary Information Governance & Corporate Complaints Officer to join a busy and professional team for an initial period of approximately three months. This is an excellent opportunity for an experienced Information Governance , Data Protection or Complaints professional seeking a varied role with responsibility for supporting key organisational workstreams. The successful candidate will play a crucial role in ensuring compliance with information governance legislation, managing statutory processes and supporting the effective resolution of corporate complaints. Working as part of a specialist team, you will: Support the development, implementation and review of information governance policies, procedures and guidance. Provide advice and support on information governance matters, ensuring compliance with relevant legislation and best practice. Assist with the management of Subject Access Requests (SARs) and other individual rights requests under data protection legislation. Support the handling of Freedom of Information (FOI) and Environmental Information Regulation (EIR) requests. Coordinate and support the end-to-end corporate complaints process, including complex and escalated cases. Ensure complaints are investigated thoroughly and resolved fairly, proportionately and in line with organisational standards. Work collaboratively with stakeholders across the organisation to promote good information governance and complaint handling practices. Contribute to awareness-raising initiatives and continuous service improvement activities. Sue Ross Recruitment are interested in hearing from candidates who have experience within Information Governance, Data Protection, FOI, Complaints Handling or a related discipline, particularly within the public sector. You will possess: Strong working knowledge of UK GDPR, the Data Protection Act 2018, and associated ICO guidance. Practical experience dealing with Subject Access Requests (SARs) and other data protection rights requests. Understanding of the Freedom of Information Act 2000 (FOIA) and Environmental Information Regulations (EIR) . Experience of managing information governance, data protection matters or corporate complaints within a public sector or regulated environment. Strong investigation, problem-solving and communication skills. The ability to manage competing priorities and work effectively with a wide range of stakeholders. A proactive and collaborative approach with a commitment to delivering excellent customer service. What's on Offer Temporary contract for approximately 3 months Competitive hourly rate of circa 22.00 per hour Opportunity to work on high-profile governance and complaints projects Collaborative and supportive working environment Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Jul 31, 2026
Contractor
Sue Ross Recruitment are currently recruiting on behalf of our client for a Temporary Information Governance & Corporate Complaints Officer to join a busy and professional team for an initial period of approximately three months. This is an excellent opportunity for an experienced Information Governance , Data Protection or Complaints professional seeking a varied role with responsibility for supporting key organisational workstreams. The successful candidate will play a crucial role in ensuring compliance with information governance legislation, managing statutory processes and supporting the effective resolution of corporate complaints. Working as part of a specialist team, you will: Support the development, implementation and review of information governance policies, procedures and guidance. Provide advice and support on information governance matters, ensuring compliance with relevant legislation and best practice. Assist with the management of Subject Access Requests (SARs) and other individual rights requests under data protection legislation. Support the handling of Freedom of Information (FOI) and Environmental Information Regulation (EIR) requests. Coordinate and support the end-to-end corporate complaints process, including complex and escalated cases. Ensure complaints are investigated thoroughly and resolved fairly, proportionately and in line with organisational standards. Work collaboratively with stakeholders across the organisation to promote good information governance and complaint handling practices. Contribute to awareness-raising initiatives and continuous service improvement activities. Sue Ross Recruitment are interested in hearing from candidates who have experience within Information Governance, Data Protection, FOI, Complaints Handling or a related discipline, particularly within the public sector. You will possess: Strong working knowledge of UK GDPR, the Data Protection Act 2018, and associated ICO guidance. Practical experience dealing with Subject Access Requests (SARs) and other data protection rights requests. Understanding of the Freedom of Information Act 2000 (FOIA) and Environmental Information Regulations (EIR) . Experience of managing information governance, data protection matters or corporate complaints within a public sector or regulated environment. Strong investigation, problem-solving and communication skills. The ability to manage competing priorities and work effectively with a wide range of stakeholders. A proactive and collaborative approach with a commitment to delivering excellent customer service. What's on Offer Temporary contract for approximately 3 months Competitive hourly rate of circa 22.00 per hour Opportunity to work on high-profile governance and complaints projects Collaborative and supportive working environment Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Compliance Manager (Part-Time) Location: West End, London Hours: Part-Time (3 days per week / 22.5 hours, flexible) Salary: Competitive, dependent upon experience Reporting to: Finance Director / Managing Director The Opportunity We are seeking an experienced and detail-oriented Compliance Manager to join our team on a part-time basis. Based in the heart of London's West End, this role will be responsible for overseeing the organisation's compliance framework, ensuring adherence to relevant regulatory requirements, internal policies, and industry best practice. This is an excellent opportunity for a compliance professional who enjoys working in a collaborative environment and can provide pragmatic guidance to support business growth while maintaining robust governance standards. Key Responsibilities Develop, implement and maintain the company's compliance policies, procedures and controls. Monitor changes in relevant legislation, regulations and industry standards, assessing potential business impacts. Conduct regular compliance reviews, audits and risk assessments. Ensure compliance with applicable AML, GDPR, regulatory and corporate governance requirements where relevant. Maintain and update compliance registers, records and documentation. Provide advice and guidance to senior stakeholders on compliance-related matters. Investigate compliance breaches, incidents and complaints, recommending corrective actions. Deliver compliance training and awareness programmes across the business. Support the development and implementation of risk management processes. Liaise with external regulators, auditors, legal advisors and consultants as required. Prepare compliance reports and management information for senior leadership. Skills & Experience Essential Proven experience in a Compliance Manager, Compliance Officer or similar governance and risk-focused role. Strong understanding of UK regulatory requirements and compliance frameworks. Experience developing and maintaining policies, procedures and internal controls. Excellent communication and stakeholder management skills. Strong analytical and investigative abilities. Highly organised with excellent attention to detail. Ability to work independently and manage a broad range of responsibilities. Desirable Professional compliance qualification (ICA, CISI, IRM or equivalent). Experience within professional services, financial services, property, recruitment, legal or related sectors. Knowledge of AML regulations, GDPR and corporate governance practices. Experience working within an SME or growing business environment. Personal Attributes Ethical, trustworthy and highly professional. Commercially minded with a pragmatic approach to compliance. Proactive and solutions-focused. Confidence to challenge and influence stakeholders where appropriate. Strong problem-solving capabilities. Ability to balance regulatory requirements with operational needs. What's on Offer Flexible part-time working arrangement. Prime West End office location. Collaborative and supportive working environment. Opportunity to shape and develop the company's compliance framework. Competitive salary and benefits package. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 31, 2026
Full time
Compliance Manager (Part-Time) Location: West End, London Hours: Part-Time (3 days per week / 22.5 hours, flexible) Salary: Competitive, dependent upon experience Reporting to: Finance Director / Managing Director The Opportunity We are seeking an experienced and detail-oriented Compliance Manager to join our team on a part-time basis. Based in the heart of London's West End, this role will be responsible for overseeing the organisation's compliance framework, ensuring adherence to relevant regulatory requirements, internal policies, and industry best practice. This is an excellent opportunity for a compliance professional who enjoys working in a collaborative environment and can provide pragmatic guidance to support business growth while maintaining robust governance standards. Key Responsibilities Develop, implement and maintain the company's compliance policies, procedures and controls. Monitor changes in relevant legislation, regulations and industry standards, assessing potential business impacts. Conduct regular compliance reviews, audits and risk assessments. Ensure compliance with applicable AML, GDPR, regulatory and corporate governance requirements where relevant. Maintain and update compliance registers, records and documentation. Provide advice and guidance to senior stakeholders on compliance-related matters. Investigate compliance breaches, incidents and complaints, recommending corrective actions. Deliver compliance training and awareness programmes across the business. Support the development and implementation of risk management processes. Liaise with external regulators, auditors, legal advisors and consultants as required. Prepare compliance reports and management information for senior leadership. Skills & Experience Essential Proven experience in a Compliance Manager, Compliance Officer or similar governance and risk-focused role. Strong understanding of UK regulatory requirements and compliance frameworks. Experience developing and maintaining policies, procedures and internal controls. Excellent communication and stakeholder management skills. Strong analytical and investigative abilities. Highly organised with excellent attention to detail. Ability to work independently and manage a broad range of responsibilities. Desirable Professional compliance qualification (ICA, CISI, IRM or equivalent). Experience within professional services, financial services, property, recruitment, legal or related sectors. Knowledge of AML regulations, GDPR and corporate governance practices. Experience working within an SME or growing business environment. Personal Attributes Ethical, trustworthy and highly professional. Commercially minded with a pragmatic approach to compliance. Proactive and solutions-focused. Confidence to challenge and influence stakeholders where appropriate. Strong problem-solving capabilities. Ability to balance regulatory requirements with operational needs. What's on Offer Flexible part-time working arrangement. Prime West End office location. Collaborative and supportive working environment. Opportunity to shape and develop the company's compliance framework. Competitive salary and benefits package. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
The Community Partnership and Engagement Officer will play a vital role in fostering meaningful relationships with community stakeholders to support impactful initiatives within the not-for-profit sector. Based in Birmingham, this temporary role offers an exciting opportunity to make a difference in public sector and not-for-profit endeavours. Client Details This opportunity is with a respected organisation within the not-for-profit sector, committed to delivering high-quality services to the community. As a medium-sized entity, they focus on supporting community development and fostering partnerships to achieve shared goals. They are now seeking a Community Partnership and Engagement Officer to join their team in Birmingham on an interim basis. Description To identify, prioritise, design, implement and maintain directly and in partnership across the business and our external partnerships, engagement activities and initiatives within agreed targets, timescales, and budgets. To facilitate the implementation of the customer engagement framework which is included in Customer Engagement Strategy and the communication strategy in conjunction with all staff under the direction of the Housing Services Manager. To pro-actively seek ways to engage tenants and service users in shaping services. To facilitate tenant groups (scrutiny group/tenant panels etc) so that they perform to their best and can demonstrate holding Nehemiah to account for the services provided. Proactively work with and influence external agencies in promoting the business and encourage tenant engagement. To act as the lead and liaise with all departments in the production of marketing and promotional programmes and information for customers and wider stakeholders. To increase the number of customers involved in shaping and influencing services. Collating evidence for the consumer standards self-assessment review from Housing, Property, Finance and Corporate Services. To oversee the recording, investigation of reported complaints and to meet with the Operations Director at least monthly to review the complaint handling performance dashboard. The Dashboard to be presented via our board/committee governance structure. You will also be required to assist with complaint investigation as directed. To deputise for the Housing Services Manager at meetings as and when required. You will be responsible for: delivering performance targets; and maintain awareness of current issues in housing, health, social care services for the needs of vulnerable people to share specialist knowledge and assist in business planning. Aware of regulatory consumer standards and undertake annual review against standard. Profile A successful Community Partnership and Engagement Officer should have: A Full UK Drivers licence is essential. Previous experience within the housing sector is desirable. Previous experience in community engagement or partnership development, preferably in the not-for-profit sector. Strong communication and interpersonal skills to work effectively with diverse stakeholders. Proficiency in planning, organising, and delivering community-focused projects. A track record of monitoring and evaluating programme outcomes. An understanding of public sector and not-for-profit operations and challenges. Ability to work independently and collaboratively in a dynamic environment. Competence in using standard office software for reporting and presentations. Job Offer A competitive annual salary of 38000 - 42000pa A temporary position offering flexibility and an opportunity to make an immediate impact. Work within a supportive and community-focused environment in Birmingham. Engage in meaningful work that strengthens relationships within the not-for-profit sector. Free Parking on-site. Opportunities for potential Progression. 9am - 5pm working hours. If you're passionate about fostering community partnerships and thrive in a collaborative setting, we encourage you to apply for this exciting Community Partnership and Engagement Officer role in Birmingham.
Jul 30, 2026
Seasonal
The Community Partnership and Engagement Officer will play a vital role in fostering meaningful relationships with community stakeholders to support impactful initiatives within the not-for-profit sector. Based in Birmingham, this temporary role offers an exciting opportunity to make a difference in public sector and not-for-profit endeavours. Client Details This opportunity is with a respected organisation within the not-for-profit sector, committed to delivering high-quality services to the community. As a medium-sized entity, they focus on supporting community development and fostering partnerships to achieve shared goals. They are now seeking a Community Partnership and Engagement Officer to join their team in Birmingham on an interim basis. Description To identify, prioritise, design, implement and maintain directly and in partnership across the business and our external partnerships, engagement activities and initiatives within agreed targets, timescales, and budgets. To facilitate the implementation of the customer engagement framework which is included in Customer Engagement Strategy and the communication strategy in conjunction with all staff under the direction of the Housing Services Manager. To pro-actively seek ways to engage tenants and service users in shaping services. To facilitate tenant groups (scrutiny group/tenant panels etc) so that they perform to their best and can demonstrate holding Nehemiah to account for the services provided. Proactively work with and influence external agencies in promoting the business and encourage tenant engagement. To act as the lead and liaise with all departments in the production of marketing and promotional programmes and information for customers and wider stakeholders. To increase the number of customers involved in shaping and influencing services. Collating evidence for the consumer standards self-assessment review from Housing, Property, Finance and Corporate Services. To oversee the recording, investigation of reported complaints and to meet with the Operations Director at least monthly to review the complaint handling performance dashboard. The Dashboard to be presented via our board/committee governance structure. You will also be required to assist with complaint investigation as directed. To deputise for the Housing Services Manager at meetings as and when required. You will be responsible for: delivering performance targets; and maintain awareness of current issues in housing, health, social care services for the needs of vulnerable people to share specialist knowledge and assist in business planning. Aware of regulatory consumer standards and undertake annual review against standard. Profile A successful Community Partnership and Engagement Officer should have: A Full UK Drivers licence is essential. Previous experience within the housing sector is desirable. Previous experience in community engagement or partnership development, preferably in the not-for-profit sector. Strong communication and interpersonal skills to work effectively with diverse stakeholders. Proficiency in planning, organising, and delivering community-focused projects. A track record of monitoring and evaluating programme outcomes. An understanding of public sector and not-for-profit operations and challenges. Ability to work independently and collaboratively in a dynamic environment. Competence in using standard office software for reporting and presentations. Job Offer A competitive annual salary of 38000 - 42000pa A temporary position offering flexibility and an opportunity to make an immediate impact. Work within a supportive and community-focused environment in Birmingham. Engage in meaningful work that strengthens relationships within the not-for-profit sector. Free Parking on-site. Opportunities for potential Progression. 9am - 5pm working hours. If you're passionate about fostering community partnerships and thrive in a collaborative setting, we encourage you to apply for this exciting Community Partnership and Engagement Officer role in Birmingham.
