11 jobs found

Job Title: Property Advisor Location: Ealing, W5 2HL - Full time office based - Includes travel around borough Hourly rate 22.02 PAYE / 28.71 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are seeking an experienced Property Advisor to support the successful turnaround and letting of void properties across Ealing. This is a field-based role requiring regular travel between properties, so a car user is preferred . About the Role You will play a key role in preparing void properties for re-let, working closely with Housing, Allocations and Repairs teams to ensure homes are let quickly and efficiently. You will be responsible for conducting property viewings, completing tenancy sign-ups and providing excellent customer service to prospective tenants. Key Responsibilities Arrange and conduct viewings of void properties. Complete tenancy sign-ups in line with council procedures. Promote available properties and support applicants through the lettings process. Liaise with Allocations, Housing Officers, Surveyors and contractors to progress voids. Maintain accurate property and tenancy records using housing management systems. Manage property keys and access arrangements. Support vulnerable residents and liaise with relevant agencies where required. Ensure properties meet lettable standards and all compliance requirements. Essential Requirements Previous experience carrying out viewings and sign-ups of void properties within a housing association, local authority or social housing environment. Strong understanding of the voids and lettings process. Excellent customer service and communication skills. Ability to work independently and manage a busy workload. Good IT skills, including Microsoft Office and housing management systems. Experience maintaining accurate records and meeting performance targets. Desirable Requirements Knowledge of social housing legislation and tenancy management. Experience working with vulnerable residents. Housing qualification (CIH, HNC/HND Housing or equivalent). Additional Information A car user is preferred due to the requirement to travel regularly between properties across Ealing. Full UK driving licence desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This role is based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)

Marks Consulting Partners are currently looking for an Allocations Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing Managing a caseload of housing applications from initial assessment through to property allocation Assessing applications in line with the Housing Act 1996 (Part VI), Allocations Policy and relevant legislation Determining eligibility, banding and priority for applicants on the Housing Register Shortlisting and nominating applicants through the choice-based lettings process Managing the allocation of both permanent and temporary accommodation in line with policy Carrying out verification checks, including income, residency, immigration status and supporting documentation Assessing medical, welfare and overcrowding cases, obtaining specialist advice where required Providing housing advice to applicants, explaining allocation decisions and review rights Liaising with Housing Officers, Lettings Teams, Homelessness Services and external partners to ensure timely allocations Maintaining accurate records on housing management systems and ensuring statutory timescales are met Responding to enquiries, complaints and member enquiries in a professional and timely manner What You Will Need Experience working as an Allocations Officer within a Local Authority or Housing Association Strong knowledge of Housing Act 1996 Part VI and housing allocations legislation Experience assessing housing applications, banding and determining eligibility Knowledge of choice-based lettings and housing register management Experience using housing management systems such as Locata, Jigsaw, NEC, Northgate or similar Ability to manage a busy caseload and work to performance targets Excellent communication and customer service skills Strong attention to detail with the ability to make fair and robust decisions Experience working with vulnerable households and complex housing cases is desirable

Are you an experienced Allocations Officer looking for your next contract opportunity within a local authority environment? We are recruiting for a skilled housing professional to join a Berkshire-based council on an initial 4-month contract. This is a fantastic opportunity to play a key role in delivering an effective and compliant housing allocations service. You will provide expert advice and guidance on the Council's Allocations Scheme and Nominations Agreement, ensuring all housing legislation and regulatory requirements are consistently met. You will manage housing register applications, assess eligibility, determine banding awards, and oversee the allocations process through to property matching. The role also involves direct matching for vulnerable groups, including applicants with medical needs, delayed discharge cases, under occupiers and homeless households. Working closely with Housing Associations and internal teams, you will coordinate void and new-build property allocations while contributing to a wider housing solutions service. To succeed in this role, you will need: Previous experience in housing allocations within a local authority or housing association Strong working knowledge of housing legislation and allocations policies Experience using NEC/Northgate, Civica or Jigsaw systems within an allocations or housing register setting Practical understanding of Choice Based Lettings Excellent organisational skills and attention to detail The ability to manage complex cases and communicate effectively with stakeholders How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

A local authority in South London is seeking an experienced Allocations and Verifications Officer to deliver a high-quality, customer-focused housing allocations service to residents applying for social housing and transfers. In this role, you will be responsible for advertising properties, shortlisting applicants, and making direct offers through the choice-based lettings scheme in line with the Council's Housing Allocation Scheme and associated policies. You will undertake detailed verification of housing applications, carrying out thorough investigations and home visits where required, ensuring all applications are accurately assessed and approved. You will work closely with housing providers, including ALMOs, Registered Social Landlords, and Housing Co-operatives, building strong working relationships and monitoring performance to maximise the effective use of social rented stock. The role also involves producing accurate management information and detailed reports to support service monitoring and planning. The successful candidate will have a strong understanding of social housing allocations under Part VI of the Housing Act 1996, experience in a diverse, customer-focused environment, and proven experience in property allocations or complex verification work. A commitment to valuing diversity and collaborative working is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!

Allocations and Lettings Officer Hours: 37 hours per week (9am to 5pm), permanent contract Salary: 29,668.12 Location: Bedford (Hybrid) Increased office attendance will be required during the first three months of employment to support onboarding, training, and integration into the role. At bpha, we're committed to providing excellent homes and outstanding customer experiences. We're looking for an experienced and customer-focused Allocations & Lettings Officer to play a vital role in ensuring our homes are allocated fairly, efficiently and in line with our policies and legal obligations. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, making decisions that positively impact customers' lives, and collaborating with colleagues, local authorities and partner organisations. As an Allocations and Letting Officer you will be: Allocating bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements. Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct. Minimising rent loss by ensuring efficient turnaround of vacant properties. Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies. Putting customers at the heart of our services-build trust and use your expertise to support their needs. Actively listen to customers to enhance their experience and help bpha become a landlord of choice. Ensuring tenancies are legally ended and refunds are processed accurately. What we're looking for as an Allocations and Letting Officer: Experience or a strong understanding of social housing. Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable. Confident using IT systems, including Word, Excel, and Outlook. Experience with Microsoft Dynamics or a willingness to learn new systems. Ability to adapt to changing priorities and processes. Skilled at managing a busy workload with competing demands. Self-motivated with strong organisational skills and a team-oriented mindset. Excellent communication and customer service skills, with a compassionate and customer-first approach. Experience working with both internal and external stakeholders. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Allocations and Lettings - Social Housing Bedford Monday - Friday, Full time permanent 29,668 We have partnered with a growing housing organisation on their search for an experienced Allocations and Lettings Officer. You will be responsible for allocating rental properties in accordance with housing policies, nomination agreements, and relevant legislation. The role ensures properties are let efficiently, tenancy changes are managed correctly, and excellent customer service is delivered throughout the customer journey. The postholder will support the effective management of housing stock by minimising void periods, ensuring legal compliance, promoting tenancy sustainment, and working collaboratively with internal teams and external partners. Previous experience within social housing is essential. Key Responsibilities: Property Allocations Allocate vacant properties in line with housing legislation, allocation policies, and nomination agreements. Assess applicant eligibility, housing need, affordability, and tenancy history. Liaise with local authorities and partner agencies regarding nominations. Complete suitability assessments and make formal offers of accommodation. Identify customer support needs and refer to appropriate internal or external services. Promote efficient use of housing stock, including downsizing initiatives and management moves. Support customers through temporary or permanent decants where required. Void and Lettings Management Monitor vacant properties to minimise re-let times and rental income loss. Work closely with repairs, maintenance, development, and housing teams to ensure timely handovers. Ensure all tenancy start processes are completed accurately, including documentation, payment arrangements, and system updates. Maintain accurate customer and tenancy records in accordance with data protection requirements. Tenancy Management & Changes: Manage tenancy terminations in accordance with legal requirements. Conduct exit interviews where appropriate. Explain end-of-tenancy responsibilities, including property standards, repairs, rent liability, and key returns. Arrange end-of-tenancy inspections and complete relevant system updates. Manage former tenant accounts, including outstanding debts, repayment arrangements, and refunds where applicable. Process assignments, successions, and mutual exchanges in accordance with legislation and organisational policies. Assess eligibility and provide recommendations for tenancy changes. Manage mutual exchange applications within statutory timescales. Advise customers on tenancy rights and responsibilities. Refer complex cases for legal action where appropriate. Income Management Complete affordability and debt assessments for new tenants. Support customers to establish payment arrangements, including Direct Debit where appropriate. Process refunds, credits, and repayment agreements accurately and within agreed timescales. Work collaboratively with income management teams to minimise arrears. Customer Service Deliver a professional, responsive, and customer-focused service. Build positive relationships with customers and stakeholders. Handle sensitive and complex enquiries with empathy and professionalism. Contribute to service improvements through feedback and continuous learning. Participate in duty cover and support wider tenancy management activities when required. Performance and Compliance Maintain accurate records and documentation. Meet agreed service standards, KPIs, and performance targets. Complete mandatory training and participate in personal development. Follow organisational policies, procedures, and relevant legislation. Support cross-departmental working to improve customer outcomes. Person Specification: Essential: Knowledge of tenancy management or social housing allocations & eperience working with housing management systems or similar databases. Good working knowledge of Microsoft Office applications. Experience working within performance targets and service standards. Excellent customer service and communication skills. Strong interpersonal and relationship-building abilities. Ability to work collaboratively with internal teams and external partners. Excellent organisational and time management skills. Ability to prioritise workload in a fast-paced environment. Strong attention to detail and accuracy. Good problem-solving and decision-making skills. Ability to maintain accurate records and process data efficiently. Ability to communicate complex information clearly and professionally. Adaptable, flexible, and able to respond positively to change. Desirable: Experience supporting customers experiencing vulnerability or crisis. Knowledge of housing allocation systems. Experience working with local authorities or partner agencies.

Housing Supply Officer Rickmansworth, Hertfordshire About Us Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood at a short drive away. At a glance - 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt - 1,914 NNDR registered businesses with the economy providing 39,000 jobs - Very low crime rate - The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average We re proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for. We are now looking for a Housing Supply Officer to join us on a full-time, permanent basis, working 37 hours per week. The Benefits - Salary of £33,106 - £34,744 per annum - 29 days holiday per annum, rising to 31 days - Generous employer pension contribution - Life assurance - Flexible working - Career development opportunities - Free on-site parking - Cycle-to-work scheme - Discounted leisure centre membership - Employee volunteering schemes - Access to discounted activities and days out This is a rewarding opportunity for a compassionate public-facing professional with experience supporting people through stressful or emotive circumstances to join our dedicated organisation. You ll have the chance to make a meaningful difference to people seeking housing assistance, whilst growing your own portfolio of experience within the public sector and pursuing your career ambitions. What s more, you ll discover a close-knit team where colleagues support one another and will benefit from flexible working and plenty of career development opportunities. So, if you re ready to use your people skills to support residents and make a real difference in the community, read on and apply today. The Role As a Housing Supply Officer, you will assist members of the public to access suitable housing and provide housing advice to support them to gain and sustain places to live. Supporting our Housing Register and Choice Based Lettings process, you will work as part of our Housing Services Team, offering information on the Housing Register, private rented accommodation, mutual exchange and low cost or shared ownership housing. Overseeing Housing Register applications from initial assessment through to re-housing, you will ensure applications are processed accurately, eligibility is assessed, and customers are correctly prioritised in line with our Housing Allocations Policy. You will also respond to Choice Based Lettings enquiries, assess medical and social welfare priority applications, and provide nominations to Registered Providers within agreed timescales. Additionally, you will: - Conduct office interviews, home visits and further enquiries where required - Prepare reports for the Housing Panel - Liaise with partner agencies, supported housing providers and the Sundry Debtors team - Make referrals to relevant charities and support services - Collect and report performance and statistical data - Undertake electoral administration duties when required About You To be considered as a Housing Supply Officer, you will need: - Experience of working with members of the public, including dealing with customers in potentially stressful and emotive circumstances - Experience of effective partnership working - The ability to deal sensitively with members of the public and have a realistic understanding of the needs of customers needing housing assistance - Outstanding interpersonal skills with excellent verbal and written communication skills - To be educated to GCSE standard or equivalent, including Maths and English - A full, valid driving licence and your own transport A DBS check will be carried out for this post. The closing date for this role is Friday 7th August 2026. There will be a brief initial telephone interview followed by in-person interviews on 13th August 2026 at our offices in Rickmansworth. Other organisations might call this role Homelessness Prevention Officer, Housing Officer, Housing Advice Officer, Housing Supply Administrator, Customer Service Officer, Housing Customer Service Officer, or Housing Support Officer. Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you re looking for an impactful role as a Housing Supply Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory

We are currently seeking an experienced Housing Officer on a hybrid basis to join a reputable Housing Association based in Dudley. This is an excellent opportunity to play a key role in delivering high-quality tenancy and estate management services to local residents. Key Responsibilities of a Housing Officer: Manage a designated patch of approximately 350 properties, covering all aspects of tenancy and estate management including lettings, anti-social behaviour, and rent collection. Provide a customer-focused lettings and allocations service, ensuring void turnaround targets are met and sustainable tenancies are created. Monitor and recover rent arrears in line with policy, including preparing court paperwork and attending hearings as required. Carry out regular estate inspections and respond promptly to environmental, maintenance, and health & safety issues. Requirements: Previous experience in a housing management role within the social housing sector. Strong understanding of housing law and welfare benefits, with the ability to manage complex tenancy and income-related issues. Excellent communication and negotiation skills, with confidence to handle sensitive or challenging situations. Full UK driving licence and access to a vehicle is essential. Job Title: Housing Officer Location: Dudley Contract: 2-month temporary contract (potential for extension) Working Hours: 35 hours Hybrid: 3 days on patch - 2 days WFH or office based Hourly Rate: 24 per hour If this role Housing Officer role is of interest to you then please apply or contact (url removed)