The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Italian RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Italian and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Italian (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at Careers! Have a good trip, and see you soon!
Jul 31, 2026
Full time
The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Italian RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Italian and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Italian (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities at Careers! Have a good trip, and see you soon!
Italian Parts Sales Advisor Derbyshire (commutable from Derby & Nottingham) Competitive Salary + Excellent Benefits Are you passionate about the automotive industry and enjoy helping customers solve technical challenges? We're recruiting on behalf of a well-established and growing automotive business for an Italian-speaking Parts Sales Advisor to join their friendly and supportive team. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment while using their technical knowledge to provide first-class support. The Role As an Italian Parts Sales Advisor, you'll be the first point of contact for customers, providing expert advice and identifying the correct parts and solutions to meet their needs. You'll work closely with internal teams to ensure a smooth customer journey from enquiry through to order completion. Key Responsibilities Manage inbound and outbound customer calls in a professional and timely manner. Provide technical advice and support relating to automotive parts and products. Respond to customer enquiries via telephone, email and live chat. Identify opportunities to recommend additional products and services. Process customer orders, quotations, invoices, credit notes and proformas. Create and manage courier bookings and shipping documentation. Maintain accurate customer records using internal systems. Liaise with technical departments to resolve customer queries efficiently. Deliver an outstanding customer experience at every stage. About You We're looking for someone who has: Fluency in Italian and English (written and spoken). Previous experience in a customer service, sales support or contact centre environment. A genuine interest in the automotive industry, with the confidence to discuss technical vehicle parts. Excellent communication and problem-solving skills. Strong IT skills and the ability to learn new systems quickly. The ability to multitask and remain calm under pressure. A proactive approach with a passion for delivering exceptional customer service. What's on Offer Competitive salary. Comprehensive training and ongoing professional development. Genuine opportunities for career progression. Generous annual leave entitlement. Company pension. Employee wellbeing initiatives, including access to on-site fitness facilities. Regular team events and company social activities. A supportive and collaborative working environment. If you're fluent in Italian, enjoy technical conversations, and are looking to join a successful business where you can develop your career, we'd love to hear from you. Apply today for immediate consideration.
Jul 31, 2026
Full time
Italian Parts Sales Advisor Derbyshire (commutable from Derby & Nottingham) Competitive Salary + Excellent Benefits Are you passionate about the automotive industry and enjoy helping customers solve technical challenges? We're recruiting on behalf of a well-established and growing automotive business for an Italian-speaking Parts Sales Advisor to join their friendly and supportive team. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment while using their technical knowledge to provide first-class support. The Role As an Italian Parts Sales Advisor, you'll be the first point of contact for customers, providing expert advice and identifying the correct parts and solutions to meet their needs. You'll work closely with internal teams to ensure a smooth customer journey from enquiry through to order completion. Key Responsibilities Manage inbound and outbound customer calls in a professional and timely manner. Provide technical advice and support relating to automotive parts and products. Respond to customer enquiries via telephone, email and live chat. Identify opportunities to recommend additional products and services. Process customer orders, quotations, invoices, credit notes and proformas. Create and manage courier bookings and shipping documentation. Maintain accurate customer records using internal systems. Liaise with technical departments to resolve customer queries efficiently. Deliver an outstanding customer experience at every stage. About You We're looking for someone who has: Fluency in Italian and English (written and spoken). Previous experience in a customer service, sales support or contact centre environment. A genuine interest in the automotive industry, with the confidence to discuss technical vehicle parts. Excellent communication and problem-solving skills. Strong IT skills and the ability to learn new systems quickly. The ability to multitask and remain calm under pressure. A proactive approach with a passion for delivering exceptional customer service. What's on Offer Competitive salary. Comprehensive training and ongoing professional development. Genuine opportunities for career progression. Generous annual leave entitlement. Company pension. Employee wellbeing initiatives, including access to on-site fitness facilities. Regular team events and company social activities. A supportive and collaborative working environment. If you're fluent in Italian, enjoy technical conversations, and are looking to join a successful business where you can develop your career, we'd love to hear from you. Apply today for immediate consideration.
Full job description Italian Speaking Accounts Payable Analyst Location Hybrid - Central London (3 days in the office, 2 days from home) Languages Fluent Italian & English The Company Our client is a globally recognised consulting and financial advisory firm that partners with CEOs, governments and many of the world's leading organisations to solve complex business challenges. As the business continues to grow, they are looking for an Italian Speaking Accounts Payable Analyst to join their collaborative finance team in Central London. This is an excellent opportunity to develop your career within a prestigious international organisation that offers genuine career progression, professional development and a supportive hybrid working environment. The Job As Italian Speaking Accounts Payable Analyst, you will play a key role in ensuring the efficient processing of supplier invoices and payments across the business. You will be responsible for maintaining accurate financial records, ensuring compliance with VAT regulations, supporting suppliers and internal stakeholders, and helping to drive continuous process improvements. Key Responsibilities: Process, review and verify supplier invoices, ensuring accuracy, completeness and compliance with company policies and Italian VAT requirements. Review invoices and expenses using the Concur system, ensuring correct coding, cost allocations and tax treatment. Work closely with internal stakeholders to obtain invoice approvals in line with company delegation of authority procedures. Respond promptly to supplier queries, resolving invoice, payment and account discrepancies professionally and efficiently. Investigate supplier invoice and payment history to resolve issues accurately. Maintain organised electronic records to support regulatory compliance and audit requirements. Build strong relationships with internal departments and external suppliers, delivering exceptional customer service. Identify opportunities to improve accounts payable processes and contribute to continuous improvement initiatives. Support additional finance projects and responsibilities as required Build relationships with key stakeholders, ensuring best in class customer service, proactive identification and resolution of issues, while continually improving end-to-end processes Candidate Skills & Profile Fluent Italian and English (written and spoken) Previous experience in an Accounts Payable or similar finance position. Good knowledge of Italian VAT regulations and invoice processing requirements. Experience using finance systems such as Concur or similar ERP platforms (preferred). Excellent attention to detail and a high level of accuracy. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Excellent communication and stakeholder management skills. A positive, solutions-focused approach with a desire to improve processes and deliver outstanding service. A Bachelor's degree or equivalent qualification in Business, Finance or a related discipline is advantageous. Salary and Benefits Negotiable - Salary 50,000 - 55,000 Benefits include: Annual bonus, Hybrid working (3 days in Central London office), Career progression within a globally recognised organisation, International, collaborative working environment, Ongoing professional development opportunities, How to Apply To apply, please send your CV to Jonathan Grimes
Jul 30, 2026
Full time
Full job description Italian Speaking Accounts Payable Analyst Location Hybrid - Central London (3 days in the office, 2 days from home) Languages Fluent Italian & English The Company Our client is a globally recognised consulting and financial advisory firm that partners with CEOs, governments and many of the world's leading organisations to solve complex business challenges. As the business continues to grow, they are looking for an Italian Speaking Accounts Payable Analyst to join their collaborative finance team in Central London. This is an excellent opportunity to develop your career within a prestigious international organisation that offers genuine career progression, professional development and a supportive hybrid working environment. The Job As Italian Speaking Accounts Payable Analyst, you will play a key role in ensuring the efficient processing of supplier invoices and payments across the business. You will be responsible for maintaining accurate financial records, ensuring compliance with VAT regulations, supporting suppliers and internal stakeholders, and helping to drive continuous process improvements. Key Responsibilities: Process, review and verify supplier invoices, ensuring accuracy, completeness and compliance with company policies and Italian VAT requirements. Review invoices and expenses using the Concur system, ensuring correct coding, cost allocations and tax treatment. Work closely with internal stakeholders to obtain invoice approvals in line with company delegation of authority procedures. Respond promptly to supplier queries, resolving invoice, payment and account discrepancies professionally and efficiently. Investigate supplier invoice and payment history to resolve issues accurately. Maintain organised electronic records to support regulatory compliance and audit requirements. Build strong relationships with internal departments and external suppliers, delivering exceptional customer service. Identify opportunities to improve accounts payable processes and contribute to continuous improvement initiatives. Support additional finance projects and responsibilities as required Build relationships with key stakeholders, ensuring best in class customer service, proactive identification and resolution of issues, while continually improving end-to-end processes Candidate Skills & Profile Fluent Italian and English (written and spoken) Previous experience in an Accounts Payable or similar finance position. Good knowledge of Italian VAT regulations and invoice processing requirements. Experience using finance systems such as Concur or similar ERP platforms (preferred). Excellent attention to detail and a high level of accuracy. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Excellent communication and stakeholder management skills. A positive, solutions-focused approach with a desire to improve processes and deliver outstanding service. A Bachelor's degree or equivalent qualification in Business, Finance or a related discipline is advantageous. Salary and Benefits Negotiable - Salary 50,000 - 55,000 Benefits include: Annual bonus, Hybrid working (3 days in Central London office), Career progression within a globally recognised organisation, International, collaborative working environment, Ongoing professional development opportunities, How to Apply To apply, please send your CV to Jonathan Grimes
Brook Street is working with a growing client that is seeking a Spanish Speaking Customer Service Advisor on a Full-Time, Permanent basis. This is a fully office based in Newport Mon-Fri 9-5. Main duties: To answer incoming enquiries from native Italian speakers. To advise customers over the telephone on products & services click apply for full job details
Oct 02, 2025
Full time
Brook Street is working with a growing client that is seeking a Spanish Speaking Customer Service Advisor on a Full-Time, Permanent basis. This is a fully office based in Newport Mon-Fri 9-5. Main duties: To answer incoming enquiries from native Italian speakers. To advise customers over the telephone on products & services click apply for full job details
Brook Street is working with a growing client that is seeking a Spanish Speaking Customer Service Advisor on a Full-Time, Permanent basis. This is a fully office based in Newport Mon-Fri 9-5. Main duties: To answer incoming enquiries from native Italian speakers. To advise customers over the telephone on products & services. To enter data into online database and keep information updated. To comply with all necessary compliance & regulations. Knowledge, skills, abilities and experience: Native/Fluent Spanish Speaker IT Skills Excellent verbal and written communication skills Company Benefits: Free on site parking Pension Hybrid working Regular salary reviews Training and development - Progression opportunities Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Oct 01, 2025
Full time
Brook Street is working with a growing client that is seeking a Spanish Speaking Customer Service Advisor on a Full-Time, Permanent basis. This is a fully office based in Newport Mon-Fri 9-5. Main duties: To answer incoming enquiries from native Italian speakers. To advise customers over the telephone on products & services. To enter data into online database and keep information updated. To comply with all necessary compliance & regulations. Knowledge, skills, abilities and experience: Native/Fluent Spanish Speaker IT Skills Excellent verbal and written communication skills Company Benefits: Free on site parking Pension Hybrid working Regular salary reviews Training and development - Progression opportunities Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
