5 jobs found

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. ICT Service Operations Manager Location: Gosforth OR Stanley (Hybrid Working) Salary: 62,546 per annum Contract: Permanent, Full Time (37 hours per week) Gosforth OR Stanley (Hybrid Working as standard 3-4 days in office - must be flexible to work in the office 5 days per week if needed) Lead the Future of ICT Service Delivery Are you an experienced ICT leader with a passion for delivering high-performing, secure, and customer-focused technology services? We're looking for an ICT Service Operations Manager to lead a talented technical team responsible for delivering exceptional ICT services across a complex organisation. This is an exciting opportunity to play a key role in shaping digital services, driving operational excellence, and supporting major technology transformation programmes. If you're an experienced leader with expertise across service operations, cloud infrastructure, cyber security, and IT service management, we'd love to hear from you. The Role Reporting to the Head of ICT & Digital Services, you'll provide strategic and operational leadership across Service Desk, Infrastructure, Cloud Services, End User Computing, and Cyber Security. You'll lead multidisciplinary technical teams, ensuring services remain secure, reliable, resilient, and continuously improving while supporting both day-to-day operations and future digital transformation initiatives. Key Responsibilities Lead Service Desk, Infrastructure, Cloud, End User Computing and Cyber Security teams. Drive the delivery of high-quality ICT services across 1st, 2nd and 3rd line support. Embed ITIL best practice across Incident, Problem, Change and Continual Service Improvement. Manage cloud infrastructure, cyber security platforms and operational technology services. Lead and mentor technical managers and develop high-performing teams. Work closely with development teams to improve service transition and operational readiness. Make key technical and operational decisions to support successful project delivery. Manage third-party suppliers and service providers to achieve agreed service levels. Develop and monitor SLAs, KPIs and service reporting for senior leadership. Support business continuity, disaster recovery planning and operational resilience. Contribute to ICT strategy, digital transformation and continuous improvement initiatives. About You You'll be an experienced ICT operations leader who enjoys building strong teams and delivering excellent customer-focused services. Essential Experience Significant experience managing ICT Service Operations within a complex environment. Proven leadership of Service Desk, Infrastructure, Cloud and Security teams. Strong experience managing Microsoft Azure cloud environments and enterprise infrastructure. Excellentoperationalcyber security knowledge including: Security monitoring Incident response Vulnerability management Endpoint protection Experience managing enterprise networking, end user computing and modern workplace technologies. Strong supplier and contract management experience. Experience delivering ITIL-based service management and continual service improvement. Experience developing service reporting, KPIs and operational performance frameworks. Experience leading multidisciplinary technical teams through change and transformation. Qualifications Relevant ICT qualification or equivalent professional experience. ITIL v4 Foundation (minimum requirement). Higher-level ITIL certifications are desirable. Full UK driving licence (desirable). What You'll Bring You'll be someone who can: Inspire and develop high-performing technical teams. Build strong relationships with stakeholders across the organisation. Think strategically while remaining operationally focused. Balance service delivery, security and innovation. Analyse complex technical and business information to make informed decisions. Champion continuous improvement and modern ways of working. Communicate confidently with both technical and non-technical audiences. What's on Offer? In addition to a competitive salary, you'll benefit from: 62,546 annual salary 26 days annual leave, increasing to 31 days with service Birthday leave Occupational pension scheme Health cash plan Flexible benefits package Funding for professional qualifications, conferences and learning opportunities Opportunity to play a leading role in an ambitious digital transformation programme Regular office attendance and travel between regional sites will be required, so applicants should live within reasonable commuting distance. Apply Today If you're an experienced ICT leader looking for your next challenge and want to shape the future of technology services within a forward-thinking organisation, we'd love to hear from you. Apply now to be considered. Closing Date: 26 July 2026 Please note: Applications may close early if sufficient high-quality applications are received. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.

Vacancy job title: Project Manager - Strategic Remote Access Start Date: ASAP Contract: 3 months (possibility of extension) Location: London (Hybrid) Job description: We are seeking a highly skilled and delivery focused Remote Access Project Manager to lead end to end implementation and optimisation of remote access technologies across a complex, multi domain enterprise environment. This role will oversee projects involving Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT ecosystems, and remote access enablement within FMCG / retail environments, including large scale supermarket operations. The successful candidate will be responsible for driving the delivery of secure, scalable, and high performing remote access solutions, ensuring alignment with business needs, technology standards, and operational requirements. This role requires exceptional stakeholder management, strong governance discipline, and the ability to coordinate cross functional engineering, security, and operational teams. Key Responsibilities Lead the end to end delivery of remote access programmes, including Azure Virtual Desktop deployments, Zscaler integrations, and secure connectivity solutions across corporate and store environments. Define project scope, milestones, and delivery plans, ensuring alignment with enterprise architecture, security policies, and operational constraints. Coordinate with engineering, security, OT, and network teams to ensure seamless integration of AVD, Zscaler, and IoT/OT connectivity requirements. Oversee readiness assessments for remote access across retail and FMCG environments, including store networks, distribution centres, and operational technology platforms. Manage stakeholder expectations across technology, operations, retail leadership, and third party vendors, ensuring clear communication and timely decision making. Ensure remote access solutions meet performance, security, and compliance requirements, including identity, device posture, and network segmentation. Develop and maintain project documentation, including RAID logs, delivery plans, architecture alignment packs, and governance artefacts. Monitor project risks and dependencies, proactively identifying mitigation strategies and ensuring escalation paths are followed. Support change management and adoption activities, ensuring store colleagues, corporate users, and operational teams are prepared for new remote access capabilities. Collaborate with service management teams to ensure operational readiness, handover documentation, and support models are fully defined. Drive continuous improvement across remote access processes, tooling, and user experience. Essential Skills and Experience Proven experience as a Project Manager delivering complex infrastructure or remote access programmes in large enterprises. Deep expertise in Azure Virtual Desktop, including architecture, deployment, scaling, and operational considerations. Strong knowledge of Zscaler technologies, including ZIA, ZPA, and secure remote access patterns. Experience working with Operational Technology (OT) environments and understanding of the unique security and connectivity challenges they present. Understanding of IoT ecosystems, device onboarding, and secure connectivity patterns. FMCG or retail experience, ideally within supermarket or high volume store environments. Strong stakeholder management skills, with the ability to influence senior leaders, technical teams, and operational stakeholders. Prince2, PMP, or equivalent project management accreditation. Excellent communication skills, with the ability to translate technical concepts for non technical audiences. Demonstrated ability to manage multiple workstreams, dependencies, and cross functional delivery teams. Strong understanding of identity, access, and security principles relevant to remote access and cloud based environments. Desirable Skills Experience delivering remote access solutions across multi domain Active Directory or hybrid identity environments. Familiarity with Entra ID, conditional access, and device compliance frameworks. Knowledge of network segmentation, zero trust principles, and secure access architecture. Experience working with store technology platforms, POS systems, handheld devices, or IoT sensors. Understanding of data governance, compliance, and audit requirements in regulated or retail environments. Exposure to automation, scripting, or API driven configuration for remote access platforms. Experience working with third party managed service providers in large scale technology programmes. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Your new company This is a large and ambitious multi-academy trust with a strong presence across the North of England, serving thousands of pupils across a diverse family of schools. Committed to delivering exceptional educational outcomes, the trust places collaboration, inclusion and continuous improvement at the heart of everything it does. The organisation has invested significantly in its central services and technology functions, recognising the important role digital innovation plays in supporting both teaching and operational excellence. As the trust continues to evolve, it offers the opportunity to join a forward-thinking environment where technology is viewed as a strategic enabler rather than simply a support function. Employees benefit from working alongside experienced professionals, contributing to meaningful projects, and helping to shape services that have a direct impact on schools, staff and learners across a large and varied educational estate. Your new role As IT Manager at this North Manchester site, you will take a leading role in supporting and developing the academy's IT environment, ensuring pupils and staff have access to reliable, secure and innovative technology. Combining hands-on technical support with network management responsibilities, you will be responsible for maintaining critical infrastructure, troubleshooting complex technical issues and driving the adoption of cloud-based technologies across the academy. Working closely with teaching and support staff, you will help maximise the impact of technology on teaching, learning and operational efficiency. You will oversee the academy's network performance, cloud platforms and day-to-day IT operations, whilst acting as a key escalation point for technical issues. Alongside maintaining servers, connectivity and end-user devices, you will also manage service desk tickets, support ongoing improvement projects and provide guidance and mentoring to junior members of the IT team. This is an excellent opportunity for an experienced IT professional from the education sector looking to take ownership of a varied technical environment and play a key role in delivering a cloud-first strategy within a large educational organisation.Key Duties & Responsibilities: Lead the delivery of advanced IT support across hardware, software, cloud services and network infrastructure. Manage and maintain network performance, connectivity, security and reliability across the academy. Act as a champion for cloud technologies, supporting the organisation's cloud-first approach and adoption of platforms such as Microsoft 365 and Google Workspace. Diagnose and resolve complex technical issues, ensuring incidents are managed within agreed service levels. Configure, deploy and support a wide range of end-user devices, classroom technology and specialist IT equipment. Manage IT asset inventories, system maintenance schedules, backups and security procedures. Support procurement activities and contribute to continual service improvement initiatives. Mentor and support junior IT colleagues, helping to develop technical capability across the team. What you'll need to succeed In order to be successful in securing this role, you will have experience providing IT support in an educational setting, where you have provided a high level of IT service to pupils and staff. You will ideally have a strong working knowledge of Google, as well as experience working with bespoke educational technologies. To succeed in this role, a proactive approach and strong communication skills are required, as well as a passion for delivering an excellent IT service in a busy working environment. What you'll get in return You will be joining an already well-established trust of over 40 schools, with further growth planned, therefore offering career development and further growth opportunities. You will join a central IT team of over 40 specialists, where you will be fully supported upon joining the trust, as well as being offered CPD and additional training opportunities. The salary for this role is between 38,000 and 41,700 dependent on experience, and also comes with an excellent benefits offering. This includes 31 days holiday (plus bank), access to a local government pension scheme, discounted gym membership and also retail discounts. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Remote Access Project Manager (Contract) 6 Months Contract London (Hybrid - 3 days onsite) 650 - 800PD - Inside IR35 Overview A global retailer is looking for an experienced, delivery-focused Strategic Remote Access Project Manager to lead the implementation and optimisation of secure remote access solutions within a complex enterprise environment. As part of a wider Identity Transformation programme, this role will deliver scalable and secure connectivity solutions across corporate, retail, and operational technology landscapes. This is an opportunity for a strong Project Manager who can operate in fast-paced, complex environments, driving structure, governance, and consistent delivery while collaborating with diverse technology and business teams. Role & Responsibilities Lead delivery of remote access programmes including Azure Virtual Desktop (AVD), Zscaler integrations, and secure connectivity solutions. Define project scope, plans, milestones, and governance aligned with enterprise architecture and security standards. Coordinate engineering, security, OT, infrastructure, and network teams to ensure successful delivery. Oversee remote access readiness across retail, FMCG, and operational technology environments. Manage stakeholders, suppliers, risks, dependencies, and delivery challenges across multiple workstreams. Ensure solutions meet security, identity, compliance, performance, and network requirements. Maintain governance documentation including RAID logs, delivery plans, and architecture artefacts. Support change adoption, operational readiness, and transition into BAU support. Drive continuous improvement across remote access platforms and user experience. Skills & Experience Essential Proven experience delivering complex infrastructure, identity, or remote access programmes in large enterprise environments. Strong expertise in Azure Virtual Desktop (AVD), including deployment, architecture, scalability, and operations. Experience with Zscaler technologies (ZIA/ZPA) and secure remote access solutions. Understanding of OT environments, IoT ecosystems, and secure connectivity models. Experience supporting large-scale retail or FMCG environments. Strong stakeholder management, governance, and delivery experience across multiple workstreams. Knowledge of identity, access management, and cloud security principles. Prince2, PMP, or equivalent project management certification. Desirable Experience with hybrid identity, Active Directory, Entra ID, Conditional Access, and device compliance. Knowledge of Zero Trust architecture, network segmentation, and secure connectivity principles. Exposure to retail technologies including POS, handheld devices, and IoT platforms. Understanding of governance, compliance, and audit requirements. Experience with automation, scripting, APIs, and managing third-party suppliers in transformation programmes.