33 jobs found

IAM Technology Analyst Location: Manchester Role Type: Permanent Work Setup: Hybrid - 3 days in the office (Tuesday to Thursday) Who We Are Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What You'll Do Support the design, implementation and ongoing enhancement of Identity and Access Management and Privileged Access Management controls across privileged accounts, service accounts, administrative access paths, enterprise platforms and critical applications. Work closely with security, infrastructure, application and IAM/PAM teams to ensure solutions meet security standards, business requirements and strategic objectives. Assist with the onboarding of applications, accounts and platforms into the IAM and PAM environment, ensuring secure, compliant access controls are established. Troubleshoot and resolve complex IAM/PAM issues across multiple technologies and environments, including privileged access failures, vaulting, password rotation, session management and temporary access processes. Conduct access and privileged access risk assessments, identifying security risks, control gaps and practical remediation actions. Develop and maintain technical documentation, standards and procedures to support operational governance, audit readiness and control monitoring. Contribute to automation, root-cause analysis, continuous improvement and broader cybersecurity or transformation initiatives to strengthen service stability, control effectiveness and security posture. What You Bring Experience in Information Security, Identity and Access Management, Privileged Access Management, Network Administration or a closely related IT discipline. Strong understanding of identity life cycle management, authentication, authorisation, access controls, least privilege, privileged account life cycle management and secure administration practices. Experience supporting enterprise technology platforms and resolving complex technical issues, particularly those involving privileged access, administrative accounts, access controls or security tooling. Strong analytical and problem-solving skills, with the ability to assess access and privileged access risks and recommend practical solutions. Excellent communication and stakeholder management skills, with the ability to collaborate effectively across technical and non-technical teams, including security, infrastructure, application, audit and business stakeholders. Degree-qualified in Information Technology, Computer Science, Cybersecurity or a related subject, or equivalent relevant experience. Preferred experience with IAM and PAM tools, along with AWS Secrets Manager, SSO, MFA, Active Directory, LDAP, automation, Scripting and workflow tools. What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Central London . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job Title: Workplace Services Ambassador The Workplace Services Ambassador is responsible for delivering a 5-star workplace experience to employees, visitors and guests, ensuring all workplace environments are welcoming, efficient and professionally managed. Role Summary: Collaborating within the Workplace team, the Workplace Services Ambassador embodies and delivers an exceptional workplace experience with energy, passion and presence to all staff and guests onsite. This important customer-facing role creates positive human interactions throughout the workplace and supports the delivery of workplace experience services, administrative support and operational excellence. Services may be delivered directly by CBRE or through third-party service providers working in partnership with this role. Provide an exceptional guest experience to all colleagues and guests Deliver personalised and memorable customer interactions Take ownership of all workplace spaces including meeting rooms, event spaces, collaboration areas and workspaces to ensure an exceptional workplace experience through the PHD model Support the Workplace Experience Team and wider CBRE community with administrative tasks including mail services, event management, desk booking and locker management Request building and equipment services as required Support onboarding activities including new employee orientation, workflow assistance, equipment and software ordering and first-day welcome processes Provide administrative support including meeting coordination, event management, workplace equipment management and stock control Respond to workplace requests, enquiries and complaints promptly and professionally Maintain relationships with suppliers and service providers and ensure contractual and compliance documentation remains in place Monitor and manage desk and partner office utilisation Support workplace moves across floors and buildings Assist with furniture moves and workplace layout changes Guide users in line with workplace strategy including shared and hot-desking initiatives Support workplace analytics activities through accurate data collection Ensure workplace safety standards are maintained by both CBRE employees and third-party service providers Manage facilities and office requests through to completion and escalate recurring issues where necessary Manage workplace stock levels and maintain effective inventory processes Handle enquiries in person, by telephone and by email Maintain workplace cleanliness standards across both client and internal areas and report issues where identified Take ownership of client and employee interactions and ensure appropriate follow-up Provide catering support and maximise sales opportunities through effective service delivery Gather customer feedback and share insights with management Support the Facilities team with activities such as scanning, archiving, desk occupancy checks and contractor management to promote a collaborative Unified FM approach Assist with project activities relevant to the business area Support the continued digitalisation of workplace services Experience Required: Strong communication skills with the ability to interpret instructions, correspondence and workplace procedures Ability to prepare routine reports and communicate effectively with clients, colleagues and management Ability to respond professionally to enquiries and complaints Ability to present information effectively to internal teams and employee groups Basic financial knowledge and understanding of financial principles Strong problem-solving skills and ability to manage complex situations Intermediate Microsoft Office skills including Word, Excel, PowerPoint, SharePoint and Outlook Comfortable using digital workplace tools, applications, databases, cloud technologies and workplace management systems Results-oriented with a passion for delivering exceptional service standards Strong customer focus with the ability to build and maintain effective working relationships Degree or further education qualification preferred Minimum 1-2 years' experience within Facilities, Front Desk, Concierge, Hospitality or Customer Service environments preferred Experience working within Facilities Management and/or managing suppliers and contractors beneficial First Aid and Fire Warden certification desirable, or willingness to undertake training DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Company Profile Please note, this a 12 month FTC for Maternity Cover. CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management Job Title: Workplace Experience Host The Workplace Experience Host is responsible for delivering an exceptional workplace and guest experience, creating positive first impressions and ensuring excellent service delivery for employees, visitors and clients. Role Summary: Collaborating within the Workplace team, the Experience Host embodies and delivers a 5-star experience with energy, passion and presence to all staff and guests onsite. This important position sets the tone for the overall workplace experience by creating the first human touchpoint and making a consistent, positive and welcoming impression. The role supports and coordinates workplace experience services, whilst providing administrative assistance where required. Services may be delivered directly by CBRE or through third-party service providers working alongside this role. Provide an exceptional guest experience to all colleagues and guests Deliver purposeful and personalised service to enhance the customer journey Take ownership of the reception foyer and surrounding areas to ensure the best first impression and workplace experience Support the Workplace Experience Team and wider CBRE community with administrative tasks including mail services, event management, desk booking and locker management Request building and equipment services as required Support onboarding activities, including new employee orientation, workflow assistance, equipment and software ordering and first-day welcome processes Provide administrative support including meeting coordination, event support, office equipment management and supply control Respond to workplace service requests and complaints from the building community Maintain relationships with suppliers and service providers Ensure all suppliers maintain current insurance documentation and contractual compliance requirements Support workplace safety standards for both CBRE employees and third-party service providers Manage facilities and office service requests, following through to completion and escalating recurring issues where appropriate Manage workplace stock and ensure suitable processes are in place to maintain optimum inventory levels Experience Required: Strong communication skills with the ability to comprehend and interpret instructions, correspondence and workplace procedures Ability to ask clarifying questions, prepare routine reports and communicate effectively with clients, colleagues and management Ability to present information confidently to internal teams and larger employee groups Basic financial knowledge and understanding of financial terminology and principles Strong problem-solving skills and the ability to manage complex situations with multiple considerations Intermediate Microsoft Office skills including Word, Excel, PowerPoint, SharePoint and Outlook Comfortable using workplace technologies, digital applications, databases, cloud-based systems and work order management platforms Results-oriented with a passion for delivering high standards and achieving business objectives Strong customer focus with the ability to build and maintain effective working relationships Degree or further education qualification preferred Minimum 1-2 years' experience within Front Desk, Concierge, Hospitality, Room Management or Customer Service environments preferred Experience within Facilities Management and/or working with suppliers and contractors would be beneficial DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Part Time Receptionist/Concierge - Bracknell - Long Term Temporary (Immediate Start) Location: Bracknell Hours of Work: Mon - Thurs 11:45am - 4:45pm Hourly Pay Rate: 17.00p/h Via Umbrella A World Leading Service Provider who operates on an International scale is seeking an experienced Part Time Receptionist/Concierge based in the Bracknell area on a Long Term Contract. The successful candidate would ideally need to be very client facing and has good experience working in a FOH environment. Key Responsibilities include: Welcoming all staff and visitors and act as host to create excellent relationships with the customers (To make refreshments as and when required) Management of the staff car parking and visitor spaces. Arrange all business lunches, conference room bookings and conference calls dial in Ensure the front of house is kept tidy and regular checks of visitor washrooms. Manage all incoming and outgoing post, parcels and couriers Welcome delivery drivers and couriers. Sign for parcels and place in post room for recipient to collect (keep records). Keep the telephone listings up to date at all times and liaise daily with the Service Centre to ensure the telephone and Contract lists are up to date so they can receive incoming calls. To answer internal calls only. Administration duties for the Service Centre and the Finance Teams (or any other department upon the request of your manager). To keep all Front of House Literature up to date and tidy The successful candidate must be able to demonstrate the following: Due to where the site is based the successful candidate will need to drive to site as there is no public transport to get close. Customer Service and Front of House experience and Concierge is required. Excellent communication (face to face, telephone and written) Well presented with excellent attention to detail. Extremely organised individual. If this role would be of any interest or you know someone that might be of interest then please do apply below

Housing & Support Manager Birmingham, West Midlands Up to 32,000 per annum Permanent role & Immediate start About the Role We are seeking an experienced and passionate Housing & Support Manager to lead a specialist housing service supporting adults within temporary accommodation settings. This is an exciting opportunity to manage a supported accommodation scheme, working closely with local homelessness services and outreach teams to help individuals sustain their tenancies, improve their wellbeing, and move towards greater independence. You will be responsible for the day-to-day management of the service ensuring that the service delivers excellent outcomes for residents. Key Responsibilities Manage the daily operations of supported accommodation services for adults across Birmingham Lead, motivate and develop a team of support workers and concierge staff. Ensure high-quality housing management, including rent collection, void management and tenancy sustainment. Maintain compliance with safeguarding, health and safety, and organisational policies and procedures. Develop strong partnerships with local authorities, statutory agencies and community organisations. Monitor service performance, quality standards and contractual requirements. Manage service budgets and resource allocation effectively. We are looking for a confident and proactive manager who has: Experience managing housing or homelessness services. Proven experience leading, supervising and developing staff teams. Strong knowledge of safeguarding practices and risk management. Experience of housing management, including tenancy sustainment and arrears management. In return, you will receive: 30 days annual leave including bank holidays. Additional paid birthday leave. Health and wellbeing support package. Employee Assistance Programme. Cycle to Work Scheme. If you are passionate about supporting people with complex needs and have the leadership skills to drive high-quality services, we would love to hear from you. Please submit your CV for review RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Resident Service Manager £40,000-£45,000 Manchester This is a chance to become a building manager for a premium residential building in Manchester, into a flagship Build-to-Rent offering. The asset features high-end amenities including a rooftop pool and spa, coworking space, resident lounge, gym, and F&B offering. This is a start-up phase hire for an experienced Building Manager who will lead operations from inception, shape the operational model, and build an on-site team to deliver exceptional resident experience. The permanent role offers a salary of £40,000-£45,000 and the opportunity to establish standards for service, presentation, and professionalism across the entire building. Lead a dedicated on-site team including 24/7 concierge, maintenance technician, and cleaning staff from the ground up Own the complete resident journey from move-in through to departure, whilst driving occupancy, retention, and rental performance Manage premium amenities and oversee compliance, safety, and financial performance of a high-value residential asset Preferred Requirements Minimum two years of experience managing a premium Build-to-Rent or residential building Proven track record in hiring, training, and managing on-site teams including concierge, maintenance, and cleaning staff Strong understanding of health and safety regulations, building compliance, and fire safety protocols Technical literacy with building management systems, resident apps, and digital communication platforms Demonstrated ability to balance operational excellence with commercial performance, including understanding of local market conditions and resident retention strategies Preferred Qualifications IOSH or NEBOSH qualification in health and safety TPI Build-to-Rent qualification or equivalent professional accreditation in residential property management Relevant degree or professional qualification in facilities management, property management, or a related discipline Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role

hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description Join us solving one of the biggest growth opportunities at Wise; shaping how millions of prospective new Wise customers around the world complete their first transfer to move money across borders with personalized AI Assistant and tailored experiences in each route. Today, many of our customers try cross-border transfers for the first time in their life with Wise. They need superior value in price and speed in their specific route, a seamless experience that turns an unfamiliar process into something so effortless, personalized and locally relevant that choosing any other provider becomes unthinkable. You'll eliminate these barriers by leading: Wise AI Assistant: You'll shape and scale our AI-powered concierge that provides personalized, contextual guidance during the first transfer and beyond. You'll also spearhead new innovative experiences replacing traditional UX screens with agentic conversational banking. Tailored Experiences Route-by-Route: You'll create a systematic approach to harvest insights from assistant and beyond, and rally the organization to win new customers by tailoring the product offering and experiences route by route (e.g. GBP->EUR) working closely with regional, pricing, and payment operations teams. About the team The Send Activation team consists of dedicated world-class engineers, designers, analysts, and researchers working across our offices in London and Budapest. Success is measured by new customer send flow conversion rate, monthly new cross-currency send customers, new customer contact rate and customer effort score. You will be: Owning two interconnected high impact areas simultaneously driving the AI Assistant and the route-by-route activation strategy, finding synergies between the insight engine from assistant conversation and core product improvements. Shaping Wise's conversational AI banking future taking the AI Assistant from contextual helper to agentic concierge defining the path from chat to conversational transfer setup and scaling interaction mediums to beyond Wise App like MCPs. Building a scalable systems for global impact creating systematic frameworks that enable regional teams to win their own routes independently Driving customer activation through data, design and experimentation using conversion funnels, AI-generated insights, competitor benchmarks, and A/B testing to identify and capture opportunities route by route and also global step changes. Collaborating across the organization working with Platform team on shared AI infrastructure, regional teams on local execution, compliance on new capabilities, and engineering and vendors on the cutting edge agentic AI technologies. Managing diverse stakeholders by bringing priorities and clarity through customer insights, data, and product sense - making decisions through facts, not opinions Leading without authority world-class designers, developers, and analysts to help the team reach their full potential and ship exceptional products This role will give you the opportunity to: Shape AI-first product experiences at scale: You'll define how millions of customers interact with AI assistants during their most critical financial decisions - a category-defining opportunity in conversational banking. Build 0 -> 1 and 1 -> 100M: From piloting AI capabilities to building systematic playbooks that multiply impact across regions - you'll play new product launches and also scale products to millions of customers. Autonomy: Even at this scale you can choose your own path to success - you'll have the freedom to define the vision with the responsibility for making it happen. Flexibility: Be flexible in how and where you work, we understand everyone needs a little something different so we'll do our best to make it happen. Global collaboration and travel: Work with regional teams and vendors across London, Budapest, Tallinn, Austin, Singapore - travel to collaborate and localize the product around the world. Path to Leadership: Successful candidates can grow into Product Lead roles in the near future for the broader activation area as it scales. Qualifications A bit about you: You are an experienced product manager (5+ years) who has solved complex customer-facing problems at global scale, ideally in fintech. You have experience with AI/ML-powered products - whether building conversational experiences, recommendation systems, or other AI-first features. You understand the unique challenges of shipping non-deterministic products (LLMs, evaluation, guardrails, iteration loops). You are customer obsessed. You approach every problem from the eyes of a first-time user who is nervous about sending their hard-earned money internationally. You have a strong sense of UX and a strict attention to UI details, and have a track record of delivering excellent UX. Design skills are a clear desired bonus. You eat analytics for breakfast - can use funnel data, cohort analysis, conversion metrics, and qualitative insights to identify, diagnose and prioritize problems. You have experience in qualitative design testing, to assess solutions against functional and emotional needs. You have experience with experimentation and growth - A/B testing, funnel optimization, and systematic approaches to improving conversion at scale. You have a good technical understanding - comfortable discussing LLM architectures, API integrations and can partner effectively with engineers to expedite delivery. You are self-driven and a first-principles thinker; you deal well with ambiguity and noise, you can manage two parallel roadmaps, and pave the way for things that haven't been done before. You are able to turn a vision into actions with tangible building blocks of a roadmap and hands-on execution at pace to deliver impact faster. You have experience in building strong cross-functional team culture for best-in-class engineers, designers, analysts and researchers particularly across locationally distributed team/stakeholders. You are excited about shaping the future of agentic AI experiences and moving money globally for millions of customers, businesses and partners around the world! Additional Information Restricted Stock Units (RSUs) & numerous amount of other benefits: - Regular compensation reviews - Generous stock options package - 25 days holiday (plus the usual bank holidays and three "me days") - Generous pension with enhanced company contributions - "Mobile Wise" - work remotely for 3 months each year - Private medical cover - Loads more! Ready to shape conversational AI experiences and help millions move money around the world? For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Role Summary: Collaborating within the Workplace team, the Experience Host is to embody and deliver our 5-star experience with energy, passion and presence to all staff & guests onsite. This important position sets the tone of the flow of the reception experience by creating the first human touchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support. Services may be directly performed by the company, or third-party service providers in collaboration with this position. Key Responsibilities: Provide an exceptional guest experience to all colleagues and guests. A purposeful personalisation when serving guests is where the magic happens. Have total ownership of the reception foyer and the surroundings areas to ensure the best first impression and work experience. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, locker management etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, events, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office and community stock and ensure system is in place to ensure optimum levels. Experience Required: Communication Skills - Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge - Requires basic knowledge of financial terms and principles. Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations. IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial.

Are you passionate about winter sports, travel, and delivering exceptional client service? Are you commercially aware and confident discussing and selling high-end travel experiences? Our client is looking for a confident, organised and client-focused Travel Consultant to join a leading luxury travel business based in West Oxfordshire. This is an exciting opportunity for someone who enjoys building relationships, delivering exceptional service and keeping everything running smoothly behind the scenes. You'll work with premium clients and trusted partners, balancing sales activity with seamless trip coordination to ensure every journey exceeds expectations. We're looking for someone who is organised, proactive and thrives in a fast-paced environment, with excellent communication skills and a natural ability to build lasting relationships. Previous client-facing experience and strong administration skills are essential. Experience within luxury travel, hospitality, concierge services or sales support, along with CRM knowledge, would be a real advantage. If you're keen to join a collaborative, high-performing team where you'll play an important role in creating exceptional travel experiences while developing your career within the luxury travel sector, then contact us now!

We are delighted to be working in partnership with one of the UK s leading retail businesses, home to well-known high-street brands and employing over 6,000 people, across a growing estate of over 275 locations. They have a lean, high-trust technology team internally, supporting a modern infrastructure (Microsoft 365, Intune, Meraki, Arctic Wolf SOC, Abnormal Security) and are now looking to onboard an Infrastructure and Security Engineer. In this unique and broad role, you will play a part in a team responsible for infrastructure and endpoints, security operations, identity and email security and automation & patch management. The role involves a degree of mentorship of first-line engineers and engagement with security specialists to evaluate and introduce new platforms. As well as more complex areas of Infrastructure, key areas of responsibility in your first 12 months will include: Security Posture: Mature the CIS Framework alignment and be a key technical driver in the cyber security roadmap SOC Relationship: Design playbooks and tune detection with Arctic Wolf's Concierge Team Compliance: PCI-DSS audit cycle running smoothly; IR and DR plans tested and current The ideal candidate will have strong experience of Infrastructure and Network connectivity, along with experience in a Microsoft environment including 365, Entra ID and SharePoint. They will understand IT compliance audit processes such as PCI-DSS, as well as some hands-on cyber security experience. The role will offer plenty of autonomy and ownership over the cyber security roadmap and so would appeal to a candidate in a combined role, who wishes to expand their cyber security knowledge and progress their career in this area. If you're at a point in your career where you want to move beyond being one voice in a large team and shape the security posture of a whole organisation, please apply and we would love to hear from you!

Customer Learning Manager Salary dependent on skills and experience Full-time, Permanent Leeds, Office Based LS15 Are you experienced in helping customers get the most out of SaaS platforms? Do you enjoy turning complex technology into clear, practical training that gives people the confidence to hit the ground running? Build Concierge is looking for a Customer Learning Manager to take ownership of how our customers and internal teams learn, adopt and get the best from our platform. This is a hands-on role where you'll have the opportunity to shape and improve the entire enablement journey. From creating structured onboarding programmes and delivering customer training to developing a scalable training academy, you'll help us build a consistent approach that supports our customers as we continue to grow. Working closely with our Customer Success, Sales, Solutions, Product and Development teams, you'll play an important part in helping customers see value from the platform sooner, increase adoption and become confident users. Role overview As our Customer Learning Manager, you'll be responsible for creating a structured, engaging approach to customer onboarding and ongoing education. The successful candidate will take what can be a complex platform and make it easy to understand, building training programmes and resources that work for different users, whether they're administrators, operators or managers. Your responsibilities will include: Training & Onboarding Designing structured customer onboarding programmes that align with implementation timelines. Delivering engaging live and recorded training sessions. Providing on-site training, onboarding and workshops at customer locations when required. Creating tailored learning journeys for different types of platform users. Helping customers understand how to use and manage their workflows effectively from day one. Content & Enablement Building and maintaining a scalable training academy, including videos, guides and certification programmes. Developing practical playbooks covering workflows, APIs, integrations and platform best practice. Creating assessments and certification frameworks to support and validate learning. Keeping training materials up to date as the platform develops and evolves. Using customer feedback to continually improve our training and enablement resources. Internal Training Training internal teams on platform capabilities, workflows and best practice. Helping ensure our customer-facing teams have a consistent understanding of the platform and how we talk about it. Supporting the onboarding and development of new team members through structured training programmes. Customer Adoption & Impact Helping customers build confidence in the platform and make better use of its capabilities. Improving product adoption and reducing the time it takes customers to see value. Reducing reliance on ongoing support through better training and education. Identifying common knowledge gaps and sharing insights with our Product and Development teams. Continually looking for ways to make our onboarding and enablement processes more effective and scalable. Skills and Experience We are looking for someone who combines strong communication skills with a good understanding of SaaS technology. You'll be comfortable speaking to customers, delivering training and taking technical concepts and making them easy for different audiences to understand. Requirements: Proven experience training or enabling customers or users on a SaaS platform. The ability to explain technical concepts such as APIs, workflows and integrations in a clear and accessible way. Experience designing structured training programmes, onboarding journeys or learning pathways. Strong communication and presentation skills, with the confidence to lead training sessions and workshops. A highly organised and process-driven approach with excellent attention to detail. The ability to work collaboratively across different teams and build strong relationships with a range of stakeholders. Desirable Experience building or managing an LMS or online training academy. Familiarity with tools such as Loom, Notion or TalentLMS. Previous experience within Customer Success, Implementation or SaaS onboarding. Experience working with automation, AI or workflow-driven technology. This is an opportunity to make a real impact on how our customers experience Build Concierge. You will have the freedom to help shape our approach to customer education and build training and onboarding processes that can scale alongside the business. Apply today with your latest CV to join Build Concierge as our new Customer Learning Manager. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Fawkes & Reece are working with a leading residential developer to recruit a Customer Relations Manager. This is an excellent opportunity to join a high-performing customer care team, leading the customer journey from exchange of contracts through to completion, handover, and aftercare while delivering an exceptional customer experience. Working closely with internal departments including Sales, Construction, Property Management, Concierge, and Aftercare, you will play a key role in ensuring customers receive a seamless, professional service throughout their home-buying journey. Key Responsibilities Lead and manage the customer journey from exchange of contracts through to legal completion, handover, and aftercare. Deliver an outstanding customer experience, ensuring high levels of customer satisfaction throughout the new homes process. Manage and resolve complex customer enquiries, complaints, defects, and escalated issues in partnership with the Aftercare and Construction teams. Build and maintain strong relationships with purchasers, acting as the main point of contact for customer-related matters. Liaise with Sales, Construction, Property Management, Concierge, and Managing Agents to ensure a seamless customer journey. Coordinate customer communications during remediation programmes and major works, providing timely and professional updates. Monitor customer satisfaction, identify trends, and implement improvements to enhance the overall customer experience. Produce reports on customer feedback, service performance, and key performance indicators for senior management. Maintain accurate customer records using Salesforce or other CRM systems. Support and mentor Customer Service Coordinators where required, promoting best practice and a customer-first culture. What We're Looking For Previous experience as a Customer Relations Manager, Customer Care Manager, Senior Customer Service Coordinator, or similar role within residential property, new homes, construction, or a related sector. Excellent communication and relationship-building skills with the ability to manage challenging customer situations professionally. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. Experience handling customer complaints and delivering successful resolutions. Proficient in Microsoft Office and CRM systems, ideally Salesforce. A proactive, customer-focused approach with excellent attention to detail. Knowledge of the new homes customer journey and post-completion customer care processes would be highly advantageous. What's on Offer Salary: 40,000- 50,000 (depending on experience) Monday-Friday, 9:00am-5:30pm (37.5 hours) Office-based (5 days per week) Competitive benefits package, including discretionary bonus and career development opportunities. Opportunity to join a leading residential developer with a supportive team, excellent working environment, and genuine career progression. If you'd like to find out more or discuss the opportunity in confidence, please contact Max at Fawkes & Reece London.

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of 16.00 to 19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.

Fawkes & Reece are working with a leading residential developer to recruit a Customer Services Coordinator on a 12-month fixed-term contract. This is a fantastic opportunity to join a busy, customer-focused team, managing the customer journey from exchange of contracts through to completion, handover, and aftercare. Key Responsibilities Manage the customer journey from exchange through to legal completion and handover. Deliver exceptional customer service and build strong relationships with purchasers. Handle customer enquiries, defects, and escalated issues in collaboration with the Aftercare team. Coordinate with Sales, Construction, Property Management, Concierge, and Managing Agents to ensure a seamless customer experience. Maintain accurate customer records using Salesforce or a CRM system. Support resident communications during remediation and major works projects. What We're Looking For Previous customer service experience within residential property, new homes, construction, or a similar environment. Excellent communication and organisational skills. Experience managing customer enquiries and complaints. Confident using Microsoft Office and CRM systems. A proactive, customer-focused approach with excellent attention to detail. What's on Offer Salary: 32,000- 38,000 (depending on experience) 12-month fixed-term contract Monday-Friday, 9:00am-5:30pm (37.5 hours) Office-based (5 days per week) Opportunity to join a leading residential developer with a supportive team and excellent working environment. If you'd like to find out more or discuss the opportunity in confidence, please contact Max at Fawkes & Reece London.

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of 16.00 to 19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.

Retail Store Manager - Jollyes Pets - Carlisle. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Carlisle store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,011 - £30,322 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!

Retail Store Manager - Jollyes Pets - Carlisle. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Carlisle store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,011 - £30,322 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!

Retail Store Manager - Jollyes Pets - Carlisle. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Carlisle store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,011 - £30,322 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!

Retail Store Manager - Jollyes Pets - Carlisle. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Carlisle store. This is a fantastic opportunity to join a company voted by Retail Week as ' Best Retailer 2024 ' ( Best Places to Work' list. The Benefits: At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Competitive salary of £27,011 - £30,322 - p.a., plus annual bonus potential of £2-10k p.a. subject to reaching pre-agreed measures. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits. Retail Trust membership - counselling, wellbeing and financial support for the retail industry Colleague 'Treats' - numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague 'We Care' wellbeing & medical support services - online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too. Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking Additional paid leave for your wedding, new pet coming home and your birthday off! Enhanced Maternity leave - Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service) Enhanced Paternity leave - partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc) Top Dog Award scheme - colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate Buy/Sell holiday scheme - can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement! Cycle2Work scheme - up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists ) Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more Learning & Development for your ongoing skills development and future progression The Role - Store Manager: Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. ( Training given) Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives. The Skills: To be successful in this role, joining as a Store Manager you'll need the following skills and experience: A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success. A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders. Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware, able to manage your P&L and have a proactive approach. Full time, permanent position - 40 hours per week working 5 days out of 7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!