4 jobs found

French Speaking - Customer Service Coordinator North Kent hybrid (2 days in the office) Monday to Friday £30,000 DOE with a target bonus Permanent full time role Pearson Whiffin are recruiting for a Customer Service Coordinator on behalf of our client, a global manufacturing business. To be considered for this position, candidates must be fluent in both French and English, with strong verbal and written communication skills in both languages. We are looking for someone with previous experience handling customer enquiries over the telephone, and any prior administration experience would be highly beneficial. Our client offers an excellent benefits package, including bonus schemes, life assurance at four times salary, subsidised meals in the on-site restaurant, employee assistance programmes, and much more! Duties include: Being the first point of contact for all customer queries, delivering an exceptional level of service at all times. Liaising with customers via web chat, telephone and email. Dealing with customer complaints. Entering and processing orders. Advising customers of any fulfilment issues or delivery delays. Providing quotations and following up on open quotes. Sending price lists to customers. To be considered for this role, you must have/be: Previous customer service experience within a B2B environment Experience within manufacturing or a regulated industry would be a significant advantage Must be fluent in French (written and verbal), as well as English Strong customer service skills with a customer-focused approach Excellent written and verbal communication abilities This role is being managed by Holly Ensoll and Chloe Wadhams , Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

International Sales Coordinator (French Speaking) Location: Wrexham, North Wales Salary: £29,000 - £34,000 (depending on skills and abilities) Job Type: Permanent, Full-Time The Opportunity Our client is a well-established and internationally recognised manufacturing business with a strong global customer base and a reputation for quality, innovation, and outstanding service. Due to continued growth and increasing international demand, they are looking to recruit a French-speaking International Sales Coordinator to join their busy and supportive sales team. This is an excellent opportunity for an organised and customer-focused professional seeking a long-term career within a growing export-led organisation that offers genuine development opportunities and a collaborative working environment. The Role As an International Sales Coordinator, you will play a key role in supporting customers across European markets, ensuring orders are processed efficiently and customer relationships are maintained to the highest standards. Key responsibilities include: Managing customer accounts and building strong long-term relationships. Communicating with European customers in both English and French. Preparing quotations and processing sales orders accurately and efficiently. Monitoring stock availability and managing lead times through the company's ERP system. Coordinating international deliveries and logistics to ensure timely order fulfilment. Preparing and checking export and customs documentation. Updating and maintaining CRM records. Working closely with internal departments to meet customer requirements. Resolving customer queries and providing exceptional service. Participating in team meetings and contributing to process improvements. Supporting general office administration and telephone enquiries as required. The Candidate: To be successful in this role, you will have: Business-level fluency in both French and English. Strong organisational skills and the ability to manage multiple priorities. Excellent attention to detail and a high degree of accuracy. Strong problem-solving and analytical abilities. Excellent written and verbal communication skills. Proficiency in Microsoft 365 applications, including Outlook, Excel, and Word. A proactive and professional approach to customer service. The ability to work independently and as part of a team. Desirable, but not essential: Previous import/export or international logistics experience. Experience using CRM or ERP systems. What's on Offer: Competitive salary of £29,000 - £34,000 per annum. Genuine career progression and professional development opportunities. Modern and friendly working environment. Company social events. Free onsite parking. Full training and ongoing support. Working Hours Monday to Thursday: 8:30am - 5:00pm Friday: 8:30am - 4:30pm About the Company Our client is a global leader known for innovation, quality, and exceptional service. Additional job titles: International Customer Account Coordinator, Export Sales Administrator, French Speaking Account Manager. Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. To Apply Click Apply and your application will go directly to Travail Employment Group. If successful, a consultant will contact you within 7 days. If you don't hear from us, please feel free to call to discuss similar opportunities. All candidates registering with Travail Employment Group must provide proof of identity and evidence of relevant experience, training, and qualifications. CWOIND01

Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward thinking Customer Service Coordinator French Speaking . This is full time, permanent and hybrid position and working for very well established company. Very interesting and varied role with a scope for progression . Salary: 30,000 Work pattern: Mon-Fri, hybrid( two days at office, 3 days from home), 37.5 hour per week. The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience. Work Experience: Essential Proficiency in Microsoft Office Suite - Word, Excel, Outlook Order to cash processing in customer services Minimum of 1-2 years of experience in an administrative customer service role. Familiarity with customer service order processing ERP system Customer complaints handling process Ability to work independently and as part of a large team Support customers' enquiries through multiple communication channels including phone, email, and chat. Follow-up of enquiries for general questions with other internal departments. Facilitating customers issues resolution, including progressing customer complaints to completion. Enter and process orders including calculating transit time and freight. Proactively communicate with customers to inform them of at-risk orders. Maintain accurate customer database and information on profiles. Responsible for customer quotations for new business & follow-up on open quotes. Maintain price lists and send them to customers when requested. Job Related Skills: Fluent English - written and verbal Fluent in French - written and verbal Professional phone and email etiquette Ability to operate effectively in a fast-paced dynamic environment Works well under pressure, while multitasking Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently Ability to listen actively and respond effectively to customer queries. Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs Adaptable approach to handling unexpected heavy workload with a positive mindset Meticulous attention to detail to ensure accurate data entry Office base - 2 days a week (Tuesday Team Day) Willing to adjust and be versatile, to meet business objectives If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group INDTKJOBS