As a Business Support Officer, you'll help keep our services running effectively behind the scenes-making sure our teams have the systems, information and support they need to focus on what matters most. This is an office based position working in our Wadebridge services on a 1 year fixed term contract. We can consider full time and part time applications, . The Opportunity You'll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you'll bring organisation, consistency and attention to detail-helping to connect processes and ensure everything runs smoothly day to day. This is a varied role where no two days are the same. You'll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team. What you'll be doing Supporting financial processes You'll help ensure financial tasks are completed accurately and on time, including: • Supporting invoicing, purchase orders and recharges • Processing transactions such as expenses, mileage and cash advances • Assisting with income returns and local banking • Managing petty cash and credit card reconciliations • Supporting fundraising income and restricted funds • Providing administrative support for aged debt and related processes Keeping the office running effectively You'll work closely with local managers to support day-to-day operations, including: • Responding to queries and directing requests appropriately • Managing incoming and outgoing post • Welcoming visitors and liaising with contractors • Supporting meetings with notes, minutes and documentation • Logging compliments and complaints • Ordering and maintaining office supplies • Helping ensure the office environment is safe, organised and well maintained • Supporting travel and accommodation arrangements where needed • Maintaining accurate records in line with GDPR and data protection standards What we're looking for We're looking for someone who is organised, adaptable and enjoys supporting others. • A good standard of education, including GCSE Maths and English (or equivalent) • Experience or interest in business administration (or a willingness to work towards a Level 3 qualification) • Strong attention to detail and the ability to manage a range of tasks • Confidence working across systems and processes • A collaborative approach and willingness to support others • Flexibility to respond to changing priorities in a busy environment This is a role where your contribution really matters-supporting the people and processes that enable high-quality care and support every day. Selection Process We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft. Our Commitment to Inclusion We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Kate Boughton
Aug 01, 2026
Seasonal
As a Business Support Officer, you'll help keep our services running effectively behind the scenes-making sure our teams have the systems, information and support they need to focus on what matters most. This is an office based position working in our Wadebridge services on a 1 year fixed term contract. We can consider full time and part time applications, . The Opportunity You'll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you'll bring organisation, consistency and attention to detail-helping to connect processes and ensure everything runs smoothly day to day. This is a varied role where no two days are the same. You'll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team. What you'll be doing Supporting financial processes You'll help ensure financial tasks are completed accurately and on time, including: • Supporting invoicing, purchase orders and recharges • Processing transactions such as expenses, mileage and cash advances • Assisting with income returns and local banking • Managing petty cash and credit card reconciliations • Supporting fundraising income and restricted funds • Providing administrative support for aged debt and related processes Keeping the office running effectively You'll work closely with local managers to support day-to-day operations, including: • Responding to queries and directing requests appropriately • Managing incoming and outgoing post • Welcoming visitors and liaising with contractors • Supporting meetings with notes, minutes and documentation • Logging compliments and complaints • Ordering and maintaining office supplies • Helping ensure the office environment is safe, organised and well maintained • Supporting travel and accommodation arrangements where needed • Maintaining accurate records in line with GDPR and data protection standards What we're looking for We're looking for someone who is organised, adaptable and enjoys supporting others. • A good standard of education, including GCSE Maths and English (or equivalent) • Experience or interest in business administration (or a willingness to work towards a Level 3 qualification) • Strong attention to detail and the ability to manage a range of tasks • Confidence working across systems and processes • A collaborative approach and willingness to support others • Flexibility to respond to changing priorities in a busy environment This is a role where your contribution really matters-supporting the people and processes that enable high-quality care and support every day. Selection Process We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft. Our Commitment to Inclusion We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Kate Boughton
As a Business Support Officer, you'll help keep our services running effectively behind the scenes-making sure our teams have the systems, information and support they need to focus on what matters most. This is an office based position working in our Stroud services on a 1 year fixed term contract. We can consider full time and part time applications, . The Opportunity You'll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you'll bring organisation, consistency and attention to detail-helping to connect processes and ensure everything runs smoothly day to day. This is a varied role where no two days are the same. You'll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team. What you'll be doing Supporting financial processes You'll help ensure financial tasks are completed accurately and on time, including: • Supporting invoicing, purchase orders and recharges • Processing transactions such as expenses, mileage and cash advances • Assisting with income returns and local banking • Managing petty cash and credit card reconciliations • Supporting fundraising income and restricted funds • Providing administrative support for aged debt and related processes Keeping the office running effectively You'll work closely with local managers to support day-to-day operations, including: • Responding to queries and directing requests appropriately • Managing incoming and outgoing post • Welcoming visitors and liaising with contractors • Supporting meetings with notes, minutes and documentation • Logging compliments and complaints • Ordering and maintaining office supplies • Helping ensure the office environment is safe, organised and well maintained • Supporting travel and accommodation arrangements where needed • Maintaining accurate records in line with GDPR and data protection standards What we're looking for We're looking for someone who is organised, adaptable and enjoys supporting others. • A good standard of education, including GCSE Maths and English (or equivalent) • Experience or interest in business administration (or a willingness to work towards a Level 3 qualification) • Strong attention to detail and the ability to manage a range of tasks • Confidence working across systems and processes • A collaborative approach and willingness to support others • Flexibility to respond to changing priorities in a busy environment This is a role where your contribution really matters-supporting the people and processes that enable high-quality care and support every day. Selection Process We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft. Our Commitment to Inclusion We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Kate Boughton
Aug 01, 2026
Contractor
As a Business Support Officer, you'll help keep our services running effectively behind the scenes-making sure our teams have the systems, information and support they need to focus on what matters most. This is an office based position working in our Stroud services on a 1 year fixed term contract. We can consider full time and part time applications, . The Opportunity You'll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you'll bring organisation, consistency and attention to detail-helping to connect processes and ensure everything runs smoothly day to day. This is a varied role where no two days are the same. You'll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team. What you'll be doing Supporting financial processes You'll help ensure financial tasks are completed accurately and on time, including: • Supporting invoicing, purchase orders and recharges • Processing transactions such as expenses, mileage and cash advances • Assisting with income returns and local banking • Managing petty cash and credit card reconciliations • Supporting fundraising income and restricted funds • Providing administrative support for aged debt and related processes Keeping the office running effectively You'll work closely with local managers to support day-to-day operations, including: • Responding to queries and directing requests appropriately • Managing incoming and outgoing post • Welcoming visitors and liaising with contractors • Supporting meetings with notes, minutes and documentation • Logging compliments and complaints • Ordering and maintaining office supplies • Helping ensure the office environment is safe, organised and well maintained • Supporting travel and accommodation arrangements where needed • Maintaining accurate records in line with GDPR and data protection standards What we're looking for We're looking for someone who is organised, adaptable and enjoys supporting others. • A good standard of education, including GCSE Maths and English (or equivalent) • Experience or interest in business administration (or a willingness to work towards a Level 3 qualification) • Strong attention to detail and the ability to manage a range of tasks • Confidence working across systems and processes • A collaborative approach and willingness to support others • Flexibility to respond to changing priorities in a busy environment This is a role where your contribution really matters-supporting the people and processes that enable high-quality care and support every day. Selection Process We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft. Our Commitment to Inclusion We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Kate Boughton
We are looking for an experienced Helpdesk Manager to lead and develop a busy customer support function within a fast-paced Facilities Management environment. This is an excellent opportunity for a motivated leader who thrives on delivering exceptional service, driving operational excellence, and developing high-performing teams. You will be responsible for overseeing Helpdesk operations, ensuring customer enquiries, service requests, and escalations are managed efficiently while maintaining compliance with service level agreements, contractual obligations, and business processes. As Helpdesk Manager, you will lead a team of Team Leaders, providing guidance, coaching, and support to ensure both operational performance and customer satisfaction remain at the highest standards. You will also play a key role in driving continuous improvement, implementing new processes, and enhancing service delivery across the business. Key Responsibilities Leadership & Team Development Lead, motivate, and develop a team of Team Leaders and their Helpdesk teams. Create a culture focused on customer service excellence, performance, accountability, and continuous improvement. Conduct regular performance reviews, one-to-ones, and coaching sessions. Support succession planning and identify development opportunities across the team. Promote employee engagement, wellbeing, and professional growth. Develop leadership capability through mentoring, training, and structured development plans. Operational Management Oversee the daily delivery of Helpdesk services, ensuring customer enquiries, incidents, requests, and escalations are handled effectively. Ensure service levels, KPIs, and contractual commitments are consistently achieved. Monitor productivity, quality, customer satisfaction, and team performance. Manage workforce planning and resource allocation to ensure adequate coverage at all times. Support recruitment activities and manage staffing requirements within budget. Drive operational efficiency while maintaining a high standard of customer service. Continuous Improvement & Governance Ensure operational procedures, policies, and processes are consistently followed. Review existing processes and identify opportunities to improve efficiency and service delivery. Monitor call quality, work order accuracy, job allocation performance, and system data integrity. Maintain robust controls around purchase orders, financial governance, and compliance procedures. Lead the implementation of new processes, systems, and service improvements. Utilise performance data, customer feedback, and trend analysis to identify and implement improvements. Take ownership of service failures and client escalations, conducting root cause analysis and implementing corrective actions. Stakeholder & Client Management Build strong working relationships with internal stakeholders and operational teams. Act as a key point of contact for service delivery matters. Support customer service reviews, audits, operational meetings, and performance reviews. Ensure operational delivery aligns with customer expectations and contractual requirements. Communicate effectively across all levels of the business to drive collaboration and performance. Out-of-Hours Service Management Manage relationships with external Out-of-Hours service providers. Monitor performance against agreed standards and service requirements. Implement improvement plans where performance falls below expectations. Reporting & Performance Management Produce and present operational performance reports. Monitor key customer service metrics, staffing levels, risks, and improvement activities. Escalate significant operational issues and service risks when required. Use management information to drive informed decision-making and service enhancement. About You To succeed in this role, you will have: Proven experience managing Helpdesk, Service Desk, Customer Service, or Operational Support teams within a Facilities Management environment. Strong leadership and people management skills with experience developing Team Leaders and operational teams. A customer-focused approach with a passion for delivering service excellence. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities, supported by a data-driven approach to decision-making. Experience managing KPIs, SLAs, performance metrics, and operational targets. The ability to manage multiple priorities within a fast-paced environment. Experience implementing process improvements and driving operational efficiency. Confidence leading teams through change and continuous improvement initiatives. What We're Looking For The ideal candidate will demonstrate: Strong ownership and accountability for results. High levels of professionalism and integrity. A proactive, solutions-focused mindset. The ability to motivate and inspire teams. Excellent collaboration and relationship-building skills. A commitment to continuous improvement and customer satisfaction. What's on Offer Competitive salary and benefits package Career progression and leadership development opportunities Supportive and collaborative working environment Opportunity to influence business performance and operational strategy Exposure to large-scale Facilities Management operations A role where you can make a genuine impact on service delivery and customer experience If you are an experienced Helpdesk leader looking for your next challenge, this is an excellent opportunity to join a growing organisation where your leadership, operational expertise, and passion for customer service will be highly valued. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Aug 01, 2026
Full time
We are looking for an experienced Helpdesk Manager to lead and develop a busy customer support function within a fast-paced Facilities Management environment. This is an excellent opportunity for a motivated leader who thrives on delivering exceptional service, driving operational excellence, and developing high-performing teams. You will be responsible for overseeing Helpdesk operations, ensuring customer enquiries, service requests, and escalations are managed efficiently while maintaining compliance with service level agreements, contractual obligations, and business processes. As Helpdesk Manager, you will lead a team of Team Leaders, providing guidance, coaching, and support to ensure both operational performance and customer satisfaction remain at the highest standards. You will also play a key role in driving continuous improvement, implementing new processes, and enhancing service delivery across the business. Key Responsibilities Leadership & Team Development Lead, motivate, and develop a team of Team Leaders and their Helpdesk teams. Create a culture focused on customer service excellence, performance, accountability, and continuous improvement. Conduct regular performance reviews, one-to-ones, and coaching sessions. Support succession planning and identify development opportunities across the team. Promote employee engagement, wellbeing, and professional growth. Develop leadership capability through mentoring, training, and structured development plans. Operational Management Oversee the daily delivery of Helpdesk services, ensuring customer enquiries, incidents, requests, and escalations are handled effectively. Ensure service levels, KPIs, and contractual commitments are consistently achieved. Monitor productivity, quality, customer satisfaction, and team performance. Manage workforce planning and resource allocation to ensure adequate coverage at all times. Support recruitment activities and manage staffing requirements within budget. Drive operational efficiency while maintaining a high standard of customer service. Continuous Improvement & Governance Ensure operational procedures, policies, and processes are consistently followed. Review existing processes and identify opportunities to improve efficiency and service delivery. Monitor call quality, work order accuracy, job allocation performance, and system data integrity. Maintain robust controls around purchase orders, financial governance, and compliance procedures. Lead the implementation of new processes, systems, and service improvements. Utilise performance data, customer feedback, and trend analysis to identify and implement improvements. Take ownership of service failures and client escalations, conducting root cause analysis and implementing corrective actions. Stakeholder & Client Management Build strong working relationships with internal stakeholders and operational teams. Act as a key point of contact for service delivery matters. Support customer service reviews, audits, operational meetings, and performance reviews. Ensure operational delivery aligns with customer expectations and contractual requirements. Communicate effectively across all levels of the business to drive collaboration and performance. Out-of-Hours Service Management Manage relationships with external Out-of-Hours service providers. Monitor performance against agreed standards and service requirements. Implement improvement plans where performance falls below expectations. Reporting & Performance Management Produce and present operational performance reports. Monitor key customer service metrics, staffing levels, risks, and improvement activities. Escalate significant operational issues and service risks when required. Use management information to drive informed decision-making and service enhancement. About You To succeed in this role, you will have: Proven experience managing Helpdesk, Service Desk, Customer Service, or Operational Support teams within a Facilities Management environment. Strong leadership and people management skills with experience developing Team Leaders and operational teams. A customer-focused approach with a passion for delivering service excellence. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities, supported by a data-driven approach to decision-making. Experience managing KPIs, SLAs, performance metrics, and operational targets. The ability to manage multiple priorities within a fast-paced environment. Experience implementing process improvements and driving operational efficiency. Confidence leading teams through change and continuous improvement initiatives. What We're Looking For The ideal candidate will demonstrate: Strong ownership and accountability for results. High levels of professionalism and integrity. A proactive, solutions-focused mindset. The ability to motivate and inspire teams. Excellent collaboration and relationship-building skills. A commitment to continuous improvement and customer satisfaction. What's on Offer Competitive salary and benefits package Career progression and leadership development opportunities Supportive and collaborative working environment Opportunity to influence business performance and operational strategy Exposure to large-scale Facilities Management operations A role where you can make a genuine impact on service delivery and customer experience If you are an experienced Helpdesk leader looking for your next challenge, this is an excellent opportunity to join a growing organisation where your leadership, operational expertise, and passion for customer service will be highly valued. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to £100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders £M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures The client is looking at a commission / bonus scheme for this role, so that could come in as an additional employee benefit in the coming months / year. Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
Aug 01, 2026
Full time
GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to £100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders £M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures The client is looking at a commission / bonus scheme for this role, so that could come in as an additional employee benefit in the coming months / year. Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to £100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders £M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures The client is looking at a commission / bonus scheme for this role, so that could come in as an additional employee benefit in the coming months / year. Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
Aug 01, 2026
Full time
GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to £100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders £M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures The client is looking at a commission / bonus scheme for this role, so that could come in as an additional employee benefit in the coming months / year. Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role As a Data Architect at Envitia, you'll play a pivotal role in shaping data solutions that directly support the UK's national security mission. Working within our expert consulting division, you'll design and deliver cutting-edge, data-driven systems that empower our national security clients to make faster, better-informed decisions. This role goes beyond solution delivery - you'll help define Envitia's future capabilities by contributing to our growing suite of intellectual property, frameworks, and methodologies that underpin our work in the national security domain. You'll develop proof-of-concept demonstrators, refine our approaches to complex data challenges, and help position Envitia as a trusted partner in this critical market. Due to the sensitive nature of the projects, the successful candidate will be required to obtain enhanced Developed Vetting (eDV) security clearance. The role will be primarily onsite with customers in London for four days per week. Job Responsibilities Gather and analyse requirements to design tailored data solutions for customers. Develop data strategies and governance frameworks to drive organisational data transformation. Lead end-to-end delivery of modern data architectures across various technologies and platforms. Collaborate with project managers, technical teams, and stakeholders to ensure successful implementation. Provide technical leadership, ensuring solutions align with client needs and regulatory standards. Contribute to the design and development of managed services for Envitia and its clients. Conduct horizon scanning to identify emerging technologies and industry trends. Develop cost models, risk assessments, and business cases for proposed solutions. Skills Required Essential: Strong technical design expertise in core data architecture disciplines including data modelling, data analysis, metadata management, data transformation, data migration and master data. Experience in establishing data analytics and supporting AI solutions. Data quality/validation experience: designing metrics and KPIs to verify and automate management of data quality. Good working experience of AWS (e.g. S3, Kinesis, Glue, Redshift, Lambda and EMR) and/or Azure data services (e.g. ADF, Synapse, Fabric, Azure Functions). Desirable Skills Working experience in Data Lakehouse environments such as Databricks, Snowflake and/or Microsoft Fabric. Security Clearance Requirements The successful candidate must be eligible for an enhanced Developed Vetted / eDV security clearance. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Gloucester, London, Manchester (based on project requirements). What's in it for you? At Envitia, our greatest asset is our team. We are committed to ensuring our workplace is one where every employee feels valued, supported and motivated to reach their full potential. As part of this commitment, we offer an exciting range of benefits designed to enhance both your professional and personal well-being. More time for you: Enjoy 25 days of annual leave plus your birthday off, because you deserve to celebrate you. Want more flexibility? You can buy or sell up to 5 extra days to tailor time off around what matters most. Private Medical Insurance: We've got you covered with comprehensive private healthcare, including family options for added peace of mind. Career growth that keeps you ahead: We invest in your future with ongoing training and development, so you're always learning, growing and staying ahead of the curve. Wellness that works for you: Love yoga, or going to the gym? We encourage an active lifestyle and support your wellness goals with a fitness reimbursement scheme that helps cover your gym membership or fitness-related expenses. Life Assurance: Gain peace of mind with our life insurance coverage that ensures your loved ones are protected, because we care about your future as much as your present. Smarter Retirement Planning: Plan for your future with our pension options and resources to help build a secure financial foundation. Perkbox: Treat yourself! From shopping to spa days, to saving money on that new TV, our Perkbox membership gives you access to exclusive discounts on hundreds of products and services. Recognition that counts: Great work doesn't go unnoticed here. Our reward and recognition scheme celebrate your impact and let your brilliance shine. Give back and get involved: Join us in making a difference through paid volunteering days that let you support the causes that matter to you. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
Aug 01, 2026
Full time
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role As a Data Architect at Envitia, you'll play a pivotal role in shaping data solutions that directly support the UK's national security mission. Working within our expert consulting division, you'll design and deliver cutting-edge, data-driven systems that empower our national security clients to make faster, better-informed decisions. This role goes beyond solution delivery - you'll help define Envitia's future capabilities by contributing to our growing suite of intellectual property, frameworks, and methodologies that underpin our work in the national security domain. You'll develop proof-of-concept demonstrators, refine our approaches to complex data challenges, and help position Envitia as a trusted partner in this critical market. Due to the sensitive nature of the projects, the successful candidate will be required to obtain enhanced Developed Vetting (eDV) security clearance. The role will be primarily onsite with customers in London for four days per week. Job Responsibilities Gather and analyse requirements to design tailored data solutions for customers. Develop data strategies and governance frameworks to drive organisational data transformation. Lead end-to-end delivery of modern data architectures across various technologies and platforms. Collaborate with project managers, technical teams, and stakeholders to ensure successful implementation. Provide technical leadership, ensuring solutions align with client needs and regulatory standards. Contribute to the design and development of managed services for Envitia and its clients. Conduct horizon scanning to identify emerging technologies and industry trends. Develop cost models, risk assessments, and business cases for proposed solutions. Skills Required Essential: Strong technical design expertise in core data architecture disciplines including data modelling, data analysis, metadata management, data transformation, data migration and master data. Experience in establishing data analytics and supporting AI solutions. Data quality/validation experience: designing metrics and KPIs to verify and automate management of data quality. Good working experience of AWS (e.g. S3, Kinesis, Glue, Redshift, Lambda and EMR) and/or Azure data services (e.g. ADF, Synapse, Fabric, Azure Functions). Desirable Skills Working experience in Data Lakehouse environments such as Databricks, Snowflake and/or Microsoft Fabric. Security Clearance Requirements The successful candidate must be eligible for an enhanced Developed Vetted / eDV security clearance. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Gloucester, London, Manchester (based on project requirements). What's in it for you? At Envitia, our greatest asset is our team. We are committed to ensuring our workplace is one where every employee feels valued, supported and motivated to reach their full potential. As part of this commitment, we offer an exciting range of benefits designed to enhance both your professional and personal well-being. More time for you: Enjoy 25 days of annual leave plus your birthday off, because you deserve to celebrate you. Want more flexibility? You can buy or sell up to 5 extra days to tailor time off around what matters most. Private Medical Insurance: We've got you covered with comprehensive private healthcare, including family options for added peace of mind. Career growth that keeps you ahead: We invest in your future with ongoing training and development, so you're always learning, growing and staying ahead of the curve. Wellness that works for you: Love yoga, or going to the gym? We encourage an active lifestyle and support your wellness goals with a fitness reimbursement scheme that helps cover your gym membership or fitness-related expenses. Life Assurance: Gain peace of mind with our life insurance coverage that ensures your loved ones are protected, because we care about your future as much as your present. Smarter Retirement Planning: Plan for your future with our pension options and resources to help build a secure financial foundation. Perkbox: Treat yourself! From shopping to spa days, to saving money on that new TV, our Perkbox membership gives you access to exclusive discounts on hundreds of products and services. Recognition that counts: Great work doesn't go unnoticed here. Our reward and recognition scheme celebrate your impact and let your brilliance shine. Give back and get involved: Join us in making a difference through paid volunteering days that let you support the causes that matter to you. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
Location: Glasgow/Northampton/Manchester/London Hybrid: 3 days a week in office Length: 6 months PAYE only About Workforce Change & Restructuring: Employee Relations Workforce Change & Restructuring ('ER WFC&R') manages the global change and restructuring portfolios across all employing entities; supporting the shaping of the workforce to meet long-term objectives and achieve optimum business performance, optimise costs and comply with legal and regulatory obligations. Our vision is to become a more simple, efficient and insightful best in class Workforce Change & Restructuring service whilst keeping the bank safe Overall purpose of the role: The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities. The role holder will be required to drive and support allocated change programmes. Support and drive the HR workstream for change programmes such as restructuring, LEE transfers, outsourcing, in sourcing, new site set up, pan entity and across our global locations leveraging in country HRBP, ER and other specialist HR functions as required. Key Accountabilities: The role holder will be responsible for the following key deliverables in Employee Relations: Project Initiation Due Diligence Consultation Implementation Communication Plan Governance and Risk COE Key Skills: Strong/numerous examples of Workforce Change / Restructuring (must be shown throughout your CV) Experience in handling/liaising with/managing Unions & Union representatives or conducting WFC in a heavily unionised environments Experience of leading Union/works council consultations Employee/Workforce Consultations and/or Redundancies experience Experience working on Tupe projects/programmes Experience of leading large scale/multiple change programmes Experience of delivering change programmes outside the UK A good understanding of current employment legislation Project management, change management and stakeholder management skills Experience of working in a highly matrixed organisation Solid appreciation of the importance of recognising cultural and geographic sensitivities Excellent analytical and data skills; be confident around data Excel to an intermediate level, and so experienced in merging sheets, data management, pivot tables, vlookups, and handling large amounts of data in Excel, and preferably able to use formulas to do quality checking of data Essential Experience: Technical - consultancy, unions, redundancy and relevant legal requirements Project Management skills Show in your CV how you structure and run a program, and track everything. MS Excel - experienced in merging sheets, data management, data manipulation, pivot tables, vlookups, and handling large amounts of data in Excel About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Aug 01, 2026
Full time
Location: Glasgow/Northampton/Manchester/London Hybrid: 3 days a week in office Length: 6 months PAYE only About Workforce Change & Restructuring: Employee Relations Workforce Change & Restructuring ('ER WFC&R') manages the global change and restructuring portfolios across all employing entities; supporting the shaping of the workforce to meet long-term objectives and achieve optimum business performance, optimise costs and comply with legal and regulatory obligations. Our vision is to become a more simple, efficient and insightful best in class Workforce Change & Restructuring service whilst keeping the bank safe Overall purpose of the role: The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities. The role holder will be required to drive and support allocated change programmes. Support and drive the HR workstream for change programmes such as restructuring, LEE transfers, outsourcing, in sourcing, new site set up, pan entity and across our global locations leveraging in country HRBP, ER and other specialist HR functions as required. Key Accountabilities: The role holder will be responsible for the following key deliverables in Employee Relations: Project Initiation Due Diligence Consultation Implementation Communication Plan Governance and Risk COE Key Skills: Strong/numerous examples of Workforce Change / Restructuring (must be shown throughout your CV) Experience in handling/liaising with/managing Unions & Union representatives or conducting WFC in a heavily unionised environments Experience of leading Union/works council consultations Employee/Workforce Consultations and/or Redundancies experience Experience working on Tupe projects/programmes Experience of leading large scale/multiple change programmes Experience of delivering change programmes outside the UK A good understanding of current employment legislation Project management, change management and stakeholder management skills Experience of working in a highly matrixed organisation Solid appreciation of the importance of recognising cultural and geographic sensitivities Excellent analytical and data skills; be confident around data Excel to an intermediate level, and so experienced in merging sheets, data management, pivot tables, vlookups, and handling large amounts of data in Excel, and preferably able to use formulas to do quality checking of data Essential Experience: Technical - consultancy, unions, redundancy and relevant legal requirements Project Management skills Show in your CV how you structure and run a program, and track everything. MS Excel - experienced in merging sheets, data management, data manipulation, pivot tables, vlookups, and handling large amounts of data in Excel About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Location: London Hybrid: 3 day a week in office Length: 6 months PAYE only About Workforce Change & Restructuring: Employee Relations Workforce Change & Restructuring ('ER WFC&R') manages the global change and restructuring portfolios across all employing entities; supporting the shaping of the workforce to meet long-term objectives and achieve optimum business performance, optimise costs and comply with legal and regulatory obligations. Our vision is to become a more simple, efficient and insightful best in class Workforce Change & Restructuring service whilst keeping the bank safe Overall purpose of the role: The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities. The role holder will be required to drive and support allocated change programmes. Support and drive the HR workstream for change programmes such as restructuring, LEE transfers, outsourcing, in sourcing, new site set up, pan entity and across our global locations leveraging in country HRBP, ER and other specialist HR functions as required. Key Accountabilities: The role holder will be responsible for the following key deliverables in Employee Relations: Project Initiation Due Diligence Consultation Implementation Communication Plan Governance and Risk COE Key Skills: Strong/numerous examples of Workforce Change / Restructuring (must be shown throughout your CV) Experience in handling/liaising with/managing Unions & Union representatives or conducting WFC in a heavily unionised environments Experience of leading Union/works council consultations Employee/Workforce Consultations and/or Redundancies experience Experience working on Tupe projects/programmes Experience of leading large scale/multiple change programmes Experience of delivering change programmes outside the UK A good understanding of current employment legislation Project management, change management and stakeholder management skills Experience of working in a highly matrixed organisation Solid appreciation of the importance of recognising cultural and geographic sensitivities Excellent analytical and data skills; be confident around data Excel to an intermediate level, and so experienced in merging sheets, data management, pivot tables, vlookups, and handling large amounts of data in Excel, and preferably able to use formulas to do quality checking of data Essential Experience: Technical - consultancy, unions, redundancy and relevant legal requirements Project Management skills Show in your CV how you structure and run a program, and track everything. MS Excel - experienced in merging sheets, data management, data manipulation, pivot tables, vlookups, and handling large amounts of data in Excel About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Aug 01, 2026
Full time
Location: London Hybrid: 3 day a week in office Length: 6 months PAYE only About Workforce Change & Restructuring: Employee Relations Workforce Change & Restructuring ('ER WFC&R') manages the global change and restructuring portfolios across all employing entities; supporting the shaping of the workforce to meet long-term objectives and achieve optimum business performance, optimise costs and comply with legal and regulatory obligations. Our vision is to become a more simple, efficient and insightful best in class Workforce Change & Restructuring service whilst keeping the bank safe Overall purpose of the role: The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities. The role holder will be required to drive and support allocated change programmes. Support and drive the HR workstream for change programmes such as restructuring, LEE transfers, outsourcing, in sourcing, new site set up, pan entity and across our global locations leveraging in country HRBP, ER and other specialist HR functions as required. Key Accountabilities: The role holder will be responsible for the following key deliverables in Employee Relations: Project Initiation Due Diligence Consultation Implementation Communication Plan Governance and Risk COE Key Skills: Strong/numerous examples of Workforce Change / Restructuring (must be shown throughout your CV) Experience in handling/liaising with/managing Unions & Union representatives or conducting WFC in a heavily unionised environments Experience of leading Union/works council consultations Employee/Workforce Consultations and/or Redundancies experience Experience working on Tupe projects/programmes Experience of leading large scale/multiple change programmes Experience of delivering change programmes outside the UK A good understanding of current employment legislation Project management, change management and stakeholder management skills Experience of working in a highly matrixed organisation Solid appreciation of the importance of recognising cultural and geographic sensitivities Excellent analytical and data skills; be confident around data Excel to an intermediate level, and so experienced in merging sheets, data management, pivot tables, vlookups, and handling large amounts of data in Excel, and preferably able to use formulas to do quality checking of data Essential Experience: Technical - consultancy, unions, redundancy and relevant legal requirements Project Management skills Show in your CV how you structure and run a program, and track everything. MS Excel - experienced in merging sheets, data management, data manipulation, pivot tables, vlookups, and handling large amounts of data in Excel About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Job Title Operations Manager Location Coventry Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 45 Salary Competitive salary plus benefits Category Store Operations Closing Date 6 August 2026 At Asda we want you to Find Your Everything. As our Operations Manager, you'll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink. You'll review store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor, adhering to contract base management and wage control whilst leading and coaching our managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores. As an Operations Manager, you lead with heart, building self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond. You're transparent in your decisions, clearly sharing the "why" and inviting your team to solve challenges together. You support your team by coaching through questions, encouraging ownership, and celebrating initiative. You believe in creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the "Asdaness" to work every day. What qualities you'll need: Execution and result-focused: You're passionate about getting things done right, first time, every time displaying resilience, focus and passion for the business and holding your managers to account. Commercial awareness: You understand how availability, waste, and shrink impact performance-and you know how to improve them, leading the shrink agenda through the team and driving standards and inputs as well as acting on opportunity with clear actions. Ensure POS one best way is followed across the store delivering strong value message for our customers. Coaching and Leadership: Coach and support your leadership team on delivering brilliant shopfloor standards and develop our future talent by engaging and coaching your team to constantly improve routine and process whilst creating a culture of serving our customers with personality, heart and pride, and get one more item in every basket. Organised and efficient: You thrive in a fast-paced environment and know how to prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team. Collaborative: You work across teams to ensure smooth operations and a seamless customer experience. Data-driven: You use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensure the store remains legal and complaint for customer and colleagues What you'll bring: Experience managing diverse teams in a large-format retail environment with energy and pace. Strong operational knowledge across food and non-food departments. A track record of improving availability, reducing waste, and managing shrink. Confidence in developing large teams and managing change through leadership and building resilience. Experience managing ER cases and understanding HR policies and processes. Strong organisational skills and exceeding customer service. Are you ready to take the next step in your career and be the second one in command to one of our Superstore/centres? Apply today and find your everything at Asda. Everything you'll love Alongside a competitive salary, you'll get lots of other great benefits too, including: Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user Discretionary company bonus scheme Access to an enhanced electric car scheme Free eye test for you and your nominated user Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more Company pension Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. Colleague recognition programme Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas
Aug 01, 2026
Full time
Job Title Operations Manager Location Coventry Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 45 Salary Competitive salary plus benefits Category Store Operations Closing Date 6 August 2026 At Asda we want you to Find Your Everything. As our Operations Manager, you'll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink. You'll review store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor, adhering to contract base management and wage control whilst leading and coaching our managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores. As an Operations Manager, you lead with heart, building self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond. You're transparent in your decisions, clearly sharing the "why" and inviting your team to solve challenges together. You support your team by coaching through questions, encouraging ownership, and celebrating initiative. You believe in creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the "Asdaness" to work every day. What qualities you'll need: Execution and result-focused: You're passionate about getting things done right, first time, every time displaying resilience, focus and passion for the business and holding your managers to account. Commercial awareness: You understand how availability, waste, and shrink impact performance-and you know how to improve them, leading the shrink agenda through the team and driving standards and inputs as well as acting on opportunity with clear actions. Ensure POS one best way is followed across the store delivering strong value message for our customers. Coaching and Leadership: Coach and support your leadership team on delivering brilliant shopfloor standards and develop our future talent by engaging and coaching your team to constantly improve routine and process whilst creating a culture of serving our customers with personality, heart and pride, and get one more item in every basket. Organised and efficient: You thrive in a fast-paced environment and know how to prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team. Collaborative: You work across teams to ensure smooth operations and a seamless customer experience. Data-driven: You use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensure the store remains legal and complaint for customer and colleagues What you'll bring: Experience managing diverse teams in a large-format retail environment with energy and pace. Strong operational knowledge across food and non-food departments. A track record of improving availability, reducing waste, and managing shrink. Confidence in developing large teams and managing change through leadership and building resilience. Experience managing ER cases and understanding HR policies and processes. Strong organisational skills and exceeding customer service. Are you ready to take the next step in your career and be the second one in command to one of our Superstore/centres? Apply today and find your everything at Asda. Everything you'll love Alongside a competitive salary, you'll get lots of other great benefits too, including: Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user Discretionary company bonus scheme Access to an enhanced electric car scheme Free eye test for you and your nominated user Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more Company pension Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. Colleague recognition programme Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas
Rehability UK Support Services Ltd
City, Birmingham
ABOUT US We are a well-known Healthcare group with reliable, dedicated, and professional staff within our services already! We care for adults aged 19 - 60 who have learning difficulties and Mental Health issues. Rehability UK specializes in supporting adults with complex needs (including, but not limited to, Autistic Spectrum Condition, Learning Disability, and Mental Health) to live their best possible life. We never stop striving to provide friendly, professional, and inspirational services that we would want to experience ourselves Main function of the job: To provide leadership of the administration, care, and people management functions of the Service, catering, housekeeping, laundry and maintenance. To carry out, and provide leadership in marketing the service, and selling its services at the agreed prices. To maintain the operations of the service at the standard agreed with the Registered Provider, within the financial budget or other parameters set by the Provider. To maintain support and management skills at the current level, and undertake such training and development as may from time-to-time be required to maintain that currency of practice. To manage the services within the service in accordance with standards agreed with the Person Registered, legislative requirements, relevant regulations, and in line with accepted best practices. Notify the Care Quality Commission, at least one month prior to absence (except in an emergency, in which case within one week) of continuous absence of 28 days or more, stating the following: length of absence; reason for absence; arrangements for running the establishment; name, address and qualifications of person responsible for the establishment during the absence. Notify return within 7 days of return from an absence of 28 days or more. (Note: In addition to these functions employees are required to carry out such duties as may reasonably be required). Supervisory responsibilities: To manage each of the service functions within the service. Main Duties (not in any order of priority): Management of the organisation: Develop and maintain effective working relationships with the Responsible Individual for the service. Create and uphold an open, positive and inclusive management culture. Formulate and administer the service s budget based on the service s objectives and within the projected revenue. Participate in the development of the service s policies. Share in the development of strategic plans for the service. Participate in evaluation of the service against agreed organisational goals, business, and quality objectives. Work to establish effective employer-employee relationships. Minimise legal risks. Participate in the establishment and maintenance of the service s management information systems. Advise the Registered Provider of any changes to the structure of the organisation which may be required. Organise the formulation and implementation of all of the policies and procedures. Formulate and implement care policies and procedures. Implement and maintain the standards required by legislation related to the registration of the service. Manage the service in accordance with the Management Protocols within the Rehability UK Community UK Policies and Procedures System. Participate in discussions reviewing employee remuneration. Operate the service in a cost-effective manner, within the financial limits set by the Provider, particularly in the area of personnel costs. Be involved in the design and implementation and maintenance of the service s quality assurance programme. Design and administer an evaluation of the support standards and support service provision. Management of the Human Resources: Specify, recruit, select and train employees, in numbers agreed with the Provider, and at a cost which is agreed with the Provider, not exceeding the agreed staff budget (including agency cost). Develop a master plan rota to comply with statutory requirements and the satisfaction of ongoing Service User needs, and which meets the financial targets of the service. Ensure that job descriptions for all employees are appropriate to current practices in each function. Implement and evaluate the orientation and induction of all new employees. Assist individual staff to develop in their role and level of compliance with agreed standards. Promote and implement the service s policies and procedures. Promote the effective resolution of team conflicts. Create a work atmosphere which promotes a high quality of work life. Create and maintain a culture of performance and excellence. Manage employee numbers so as to eliminate the use of Agency staff for routine or planned absences. Management of support Services: Develop the philosophy, goals and objectives for the support and nursing practice. Assess the effectiveness of support and nursing implementation and delivery. Implement action to meet and maintain support and nursing standards. Work in cooperation with members of multi-disciplinary health teams in order to maximise opportunities for Service User therapeutic support. Ensure that Service User rights are protected. Encourage a model of self-care and Service User rehabilitation. Evaluate Care Plans. Evaluate standards of support and nursing competence. Professional Long Term Support Leadership: Encourage innovative methods for the delivery of support. Encourage health promotion within support strategies. Engage in local meetings relevant to the activity of the service. Establish relationships with learning institutions to promote availability of staff training at all levels. Seek opportunities for personal and professional growth. Promote a positive image for residency and employment within the service. Benefits: Blue light card We ll cover your registration fee for the first 2 years (£5), giving you access to discounts across hundreds of retailers and services Access to our Employee Assistance Programme - Free, confidential support on a range of topics including mental health, wellbeing, legal advice, and financial guidance Access to our Employee Benefits Platform which offers: Online GP on demand Access to EAP Free TAX calculator Access to discounts for over 150 retailers Detailed information on your pension provider Pension Scheme
Aug 01, 2026
Full time
ABOUT US We are a well-known Healthcare group with reliable, dedicated, and professional staff within our services already! We care for adults aged 19 - 60 who have learning difficulties and Mental Health issues. Rehability UK specializes in supporting adults with complex needs (including, but not limited to, Autistic Spectrum Condition, Learning Disability, and Mental Health) to live their best possible life. We never stop striving to provide friendly, professional, and inspirational services that we would want to experience ourselves Main function of the job: To provide leadership of the administration, care, and people management functions of the Service, catering, housekeeping, laundry and maintenance. To carry out, and provide leadership in marketing the service, and selling its services at the agreed prices. To maintain the operations of the service at the standard agreed with the Registered Provider, within the financial budget or other parameters set by the Provider. To maintain support and management skills at the current level, and undertake such training and development as may from time-to-time be required to maintain that currency of practice. To manage the services within the service in accordance with standards agreed with the Person Registered, legislative requirements, relevant regulations, and in line with accepted best practices. Notify the Care Quality Commission, at least one month prior to absence (except in an emergency, in which case within one week) of continuous absence of 28 days or more, stating the following: length of absence; reason for absence; arrangements for running the establishment; name, address and qualifications of person responsible for the establishment during the absence. Notify return within 7 days of return from an absence of 28 days or more. (Note: In addition to these functions employees are required to carry out such duties as may reasonably be required). Supervisory responsibilities: To manage each of the service functions within the service. Main Duties (not in any order of priority): Management of the organisation: Develop and maintain effective working relationships with the Responsible Individual for the service. Create and uphold an open, positive and inclusive management culture. Formulate and administer the service s budget based on the service s objectives and within the projected revenue. Participate in the development of the service s policies. Share in the development of strategic plans for the service. Participate in evaluation of the service against agreed organisational goals, business, and quality objectives. Work to establish effective employer-employee relationships. Minimise legal risks. Participate in the establishment and maintenance of the service s management information systems. Advise the Registered Provider of any changes to the structure of the organisation which may be required. Organise the formulation and implementation of all of the policies and procedures. Formulate and implement care policies and procedures. Implement and maintain the standards required by legislation related to the registration of the service. Manage the service in accordance with the Management Protocols within the Rehability UK Community UK Policies and Procedures System. Participate in discussions reviewing employee remuneration. Operate the service in a cost-effective manner, within the financial limits set by the Provider, particularly in the area of personnel costs. Be involved in the design and implementation and maintenance of the service s quality assurance programme. Design and administer an evaluation of the support standards and support service provision. Management of the Human Resources: Specify, recruit, select and train employees, in numbers agreed with the Provider, and at a cost which is agreed with the Provider, not exceeding the agreed staff budget (including agency cost). Develop a master plan rota to comply with statutory requirements and the satisfaction of ongoing Service User needs, and which meets the financial targets of the service. Ensure that job descriptions for all employees are appropriate to current practices in each function. Implement and evaluate the orientation and induction of all new employees. Assist individual staff to develop in their role and level of compliance with agreed standards. Promote and implement the service s policies and procedures. Promote the effective resolution of team conflicts. Create a work atmosphere which promotes a high quality of work life. Create and maintain a culture of performance and excellence. Manage employee numbers so as to eliminate the use of Agency staff for routine or planned absences. Management of support Services: Develop the philosophy, goals and objectives for the support and nursing practice. Assess the effectiveness of support and nursing implementation and delivery. Implement action to meet and maintain support and nursing standards. Work in cooperation with members of multi-disciplinary health teams in order to maximise opportunities for Service User therapeutic support. Ensure that Service User rights are protected. Encourage a model of self-care and Service User rehabilitation. Evaluate Care Plans. Evaluate standards of support and nursing competence. Professional Long Term Support Leadership: Encourage innovative methods for the delivery of support. Encourage health promotion within support strategies. Engage in local meetings relevant to the activity of the service. Establish relationships with learning institutions to promote availability of staff training at all levels. Seek opportunities for personal and professional growth. Promote a positive image for residency and employment within the service. Benefits: Blue light card We ll cover your registration fee for the first 2 years (£5), giving you access to discounts across hundreds of retailers and services Access to our Employee Assistance Programme - Free, confidential support on a range of topics including mental health, wellbeing, legal advice, and financial guidance Access to our Employee Benefits Platform which offers: Online GP on demand Access to EAP Free TAX calculator Access to discounts for over 150 retailers Detailed information on your pension provider Pension Scheme
Property Manager Location: Manchester alary: £26,500 - £30,000 per year Contract: Full-time, perm About the Role A growing property organisation is looking for a proactive and organised Property Manager to take ownership of a mixed residential and commercial portfolio. This is a hands-on role suited to someone who enjoys building strong tenant relationships, staying on top of compliance, and keeping operations running smoothly. You'll be the main point of contact for tenants, contractors, and internal teams, ensuring properties are well-maintained and delivering a positive experience for all occupants. Key Responsibilities Oversee day-to-day property operations, including tenant communication, maintenance coordination, and lease administration. Carry out regular property inspections to ensure safety, compliance, and upkeep standards are met. Maintain accurate tenant records and manage property-related financial documentation. Support occupancy growth by identifying opportunities to upsell services and maximise rental income. Keep detailed logs of all communications, transactions, and property documentation. Handle phone and email enquiries professionally and efficiently. Liaise with contractors and maintenance teams to resolve issues promptly. Prepare property performance reports for internal review. Conduct end-of-tenancy inspections and manage deposit negotiations. What We're Looking For Previous experience in property management or a related field. Strong administrative and organisational skills, including data entry and office coordination. Familiarity with property management software (advantageous but not essential). Excellent written and verbal communication skills with a customer-focused approach. Ability to work independently, prioritise effectively, and manage a varied workload. Benefits Company pension Sick pay Additional leave Casual dress
Aug 01, 2026
Full time
Property Manager Location: Manchester alary: £26,500 - £30,000 per year Contract: Full-time, perm About the Role A growing property organisation is looking for a proactive and organised Property Manager to take ownership of a mixed residential and commercial portfolio. This is a hands-on role suited to someone who enjoys building strong tenant relationships, staying on top of compliance, and keeping operations running smoothly. You'll be the main point of contact for tenants, contractors, and internal teams, ensuring properties are well-maintained and delivering a positive experience for all occupants. Key Responsibilities Oversee day-to-day property operations, including tenant communication, maintenance coordination, and lease administration. Carry out regular property inspections to ensure safety, compliance, and upkeep standards are met. Maintain accurate tenant records and manage property-related financial documentation. Support occupancy growth by identifying opportunities to upsell services and maximise rental income. Keep detailed logs of all communications, transactions, and property documentation. Handle phone and email enquiries professionally and efficiently. Liaise with contractors and maintenance teams to resolve issues promptly. Prepare property performance reports for internal review. Conduct end-of-tenancy inspections and manage deposit negotiations. What We're Looking For Previous experience in property management or a related field. Strong administrative and organisational skills, including data entry and office coordination. Familiarity with property management software (advantageous but not essential). Excellent written and verbal communication skills with a customer-focused approach. Ability to work independently, prioritise effectively, and manage a varied workload. Benefits Company pension Sick pay Additional leave Casual dress
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable). Key Responsibilities Reception & Customer Experience First point of contact for customers - in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly, and efficient customer experience Keep customers fully informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Identify and deliver upsell and cross-sell opportunities on services and products Clearly explain recommended work, service options, and costs Convert enquiries into confirmed bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle customer concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee the daily operation of the garage and front-of-house Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and quality of workmanship Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Oversee aftercare processes to maintain customer trust and satisfaction Innovation & Continuous Improvement Bring new ideas to improve efficiency, customer experience, and profitability Take ownership of implementing improvements and service standards Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling services and products Organised, commercially aware, and comfortable managing a busy garage Proactive, solutions-focused, and confident introducing improvements MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About us At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job - a career environment where effort is recognised, development is encouraged, and teamwork is valued. Our Values Quality - Without Compromise We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity. People First Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly. Trust & Transparency We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect. Continuous Improvement A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated. Job Security & Stability As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities. Supportive Team Culture You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most. Development & Progression We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility. Pride in Your Work Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated. Workplace Respect We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work. Why Join MD Autocare Join a business with excellent customer ratings and a strong reputation Stable, long-term role within an established and growing business Friendly, supportive team culture Ongoing training and development opportunities REF-229968
Aug 01, 2026
Full time
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable). Key Responsibilities Reception & Customer Experience First point of contact for customers - in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly, and efficient customer experience Keep customers fully informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Identify and deliver upsell and cross-sell opportunities on services and products Clearly explain recommended work, service options, and costs Convert enquiries into confirmed bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle customer concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee the daily operation of the garage and front-of-house Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and quality of workmanship Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Oversee aftercare processes to maintain customer trust and satisfaction Innovation & Continuous Improvement Bring new ideas to improve efficiency, customer experience, and profitability Take ownership of implementing improvements and service standards Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling services and products Organised, commercially aware, and comfortable managing a busy garage Proactive, solutions-focused, and confident introducing improvements MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About us At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job - a career environment where effort is recognised, development is encouraged, and teamwork is valued. Our Values Quality - Without Compromise We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity. People First Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly. Trust & Transparency We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect. Continuous Improvement A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated. Job Security & Stability As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities. Supportive Team Culture You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most. Development & Progression We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility. Pride in Your Work Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated. Workplace Respect We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work. Why Join MD Autocare Join a business with excellent customer ratings and a strong reputation Stable, long-term role within an established and growing business Friendly, supportive team culture Ongoing training and development opportunities REF-229968
At Marlfield, we're looking for a passionate and motivated Assistant Unit Manager to join our vibrant team. You'll be at the heart of our home, leading shifts, and ensuring everything runs smoothly in the absence of our Deputy and Registered Manager. Your dedication will help us provide high quality care and ensure our services promote the physical and emotional wellbeing of our residents. What you'll do: Lead with confidence: Use your expertise to inspire and guide our team, monitor performance and identify training opportunities. Manage daily operations: Deputise for senior leaders, manage staff and resources, handle admission assessments and CQC notifications. Deliver exceptional care: Work closely with residents to create and implement care plans and Mental Capacity assessments, ensuring seamless handovers. Drive improvement: Conduct quality assurance audits and coach team members to maintain our high standards. What we're looking for: Relevant experience: Successful track record of working with older adults in health or social care. Good IT skills: MO365 experience (including Word, Outlook and Excel) and a willingness to expand your knowledge. Strong leader: Lead by example, using best practice to role model high standards of work. Great communication and interpersonal skills: Adapt your style to meet the diverse needs of our residents. Compassionate: Show patience, empathy, and respect in every interaction, always putting our residents first. Why join us? Make a difference: Help ensure our residents can participate in meaningful activities, communicate effectively and manage daily living tasks. The role can be emotionally challenging at times, but your commitment will have a lasting impact on the lives of others. Supportive environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community. Professional growth: We invest in your future. With ongoing development opportunities, you'll have the chance to enhance your skills and advance your career in the care sector. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. This role involves some nights, weekend and bank holidays working, for which enhancements are paid in line with the HCC salary policy. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Applicants can expect to hear from us within two weeks of the advertised closing date. Other roles you may have experience of may include: Deputy Manager, Department Manager, Team Leader, Unit Manager, Assistant Manager, Team Supervisor.
Aug 01, 2026
Full time
At Marlfield, we're looking for a passionate and motivated Assistant Unit Manager to join our vibrant team. You'll be at the heart of our home, leading shifts, and ensuring everything runs smoothly in the absence of our Deputy and Registered Manager. Your dedication will help us provide high quality care and ensure our services promote the physical and emotional wellbeing of our residents. What you'll do: Lead with confidence: Use your expertise to inspire and guide our team, monitor performance and identify training opportunities. Manage daily operations: Deputise for senior leaders, manage staff and resources, handle admission assessments and CQC notifications. Deliver exceptional care: Work closely with residents to create and implement care plans and Mental Capacity assessments, ensuring seamless handovers. Drive improvement: Conduct quality assurance audits and coach team members to maintain our high standards. What we're looking for: Relevant experience: Successful track record of working with older adults in health or social care. Good IT skills: MO365 experience (including Word, Outlook and Excel) and a willingness to expand your knowledge. Strong leader: Lead by example, using best practice to role model high standards of work. Great communication and interpersonal skills: Adapt your style to meet the diverse needs of our residents. Compassionate: Show patience, empathy, and respect in every interaction, always putting our residents first. Why join us? Make a difference: Help ensure our residents can participate in meaningful activities, communicate effectively and manage daily living tasks. The role can be emotionally challenging at times, but your commitment will have a lasting impact on the lives of others. Supportive environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community. Professional growth: We invest in your future. With ongoing development opportunities, you'll have the chance to enhance your skills and advance your career in the care sector. Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. This role involves some nights, weekend and bank holidays working, for which enhancements are paid in line with the HCC salary policy. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Applicants can expect to hear from us within two weeks of the advertised closing date. Other roles you may have experience of may include: Deputy Manager, Department Manager, Team Leader, Unit Manager, Assistant Manager, Team Supervisor.
Commercial Director Location: Sheffield (with UK travel) Salary: Competitive + performance bonus + potential long-term equity opportunity About Us Quay Commercial is a specialist contractor delivering certified fire door installation, fire door maintenance and passive fire protection services across the UK. We work with blue-chip clients and major public venues, with an excellent reputation for quality, compliance and customer service. Following a sustained period of growth, we are looking to appoint an experienced Operations Director to work alongside the Managing Director and lead the operational delivery of the business. This is a key strategic appointment with the opportunity to influence the future direction of the company and play a central role in its continued growth. The Role Reporting directly to the Managing Director, you will take responsibility for the day-to-day operational management of the business, ensuring projects are delivered safely, efficiently, profitably and to the highest quality standards. You will lead our project delivery teams, develop operational systems and processes, improve commercial performance and help expand our recurring maintenance division. Over time, you will become the operational leader of the business, allowing the Managing Director to focus on strategic growth, customer relationships and business development. Key Responsibilities Lead the operational performance of the business. Manage project managers, office staff and site teams. Drive continuous improvement across all operational processes. Ensure projects are delivered on time, within budget and to exceptional quality standards. Improve planning, resource allocation and operational reporting. Develop KPIs and management reporting to support business growth. Support commercial decision-making and contract delivery. Work closely with the Managing Director to implement the company's strategic growth plans. Help develop and expand recurring inspection and maintenance contracts. Maintain the highest standards of health & safety, compliance and customer satisfaction. About You We're looking for someone who has: Senior operational leadership experience within construction, specialist contracting, fire protection or a related sector. A proven track record of improving operational efficiency and profitability. Strong people management and leadership skills. Commercial awareness with an understanding of project financial performance. Experience developing systems, processes and scalable operational structures. Excellent communication and client relationship skills. A hands-on approach with the ability to make sound decisions quickly. Experience within passive fire protection or fire doors would be advantageous but is not essential for the right candidate. What We Offer A genuine opportunity to shape the future of a growing specialist contractor. A senior leadership role with significant autonomy. Competitive salary and performance-related bonus. Potential long-term equity participation for the right individual. A supportive, ambitious and entrepreneurial working environment. The opportunity to help build a market-leading business with a clear long-term growth strategy. Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.
Aug 01, 2026
Full time
Commercial Director Location: Sheffield (with UK travel) Salary: Competitive + performance bonus + potential long-term equity opportunity About Us Quay Commercial is a specialist contractor delivering certified fire door installation, fire door maintenance and passive fire protection services across the UK. We work with blue-chip clients and major public venues, with an excellent reputation for quality, compliance and customer service. Following a sustained period of growth, we are looking to appoint an experienced Operations Director to work alongside the Managing Director and lead the operational delivery of the business. This is a key strategic appointment with the opportunity to influence the future direction of the company and play a central role in its continued growth. The Role Reporting directly to the Managing Director, you will take responsibility for the day-to-day operational management of the business, ensuring projects are delivered safely, efficiently, profitably and to the highest quality standards. You will lead our project delivery teams, develop operational systems and processes, improve commercial performance and help expand our recurring maintenance division. Over time, you will become the operational leader of the business, allowing the Managing Director to focus on strategic growth, customer relationships and business development. Key Responsibilities Lead the operational performance of the business. Manage project managers, office staff and site teams. Drive continuous improvement across all operational processes. Ensure projects are delivered on time, within budget and to exceptional quality standards. Improve planning, resource allocation and operational reporting. Develop KPIs and management reporting to support business growth. Support commercial decision-making and contract delivery. Work closely with the Managing Director to implement the company's strategic growth plans. Help develop and expand recurring inspection and maintenance contracts. Maintain the highest standards of health & safety, compliance and customer satisfaction. About You We're looking for someone who has: Senior operational leadership experience within construction, specialist contracting, fire protection or a related sector. A proven track record of improving operational efficiency and profitability. Strong people management and leadership skills. Commercial awareness with an understanding of project financial performance. Experience developing systems, processes and scalable operational structures. Excellent communication and client relationship skills. A hands-on approach with the ability to make sound decisions quickly. Experience within passive fire protection or fire doors would be advantageous but is not essential for the right candidate. What We Offer A genuine opportunity to shape the future of a growing specialist contractor. A senior leadership role with significant autonomy. Competitive salary and performance-related bonus. Potential long-term equity participation for the right individual. A supportive, ambitious and entrepreneurial working environment. The opportunity to help build a market-leading business with a clear long-term growth strategy. Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.
The Opportunity We are recruiting for an experienced Commercial Manager to lead the commercial performance and strategic growth of a nationwide hazardous waste transfer and treatment network. This is a senior commercial leadership position responsible for developing and implementing the commercial strategy across hazardous waste transfer stations and packaged waste treatment services. Working closely with operational, technical and sales teams, you will identify new market opportunities, strengthen existing customer relationships and drive sustainable revenue growth across the business. The successful candidate will have significant experience within the hazardous waste industry, with a strong understanding of hazardous waste streams, treatment routes, transfer station operations, pricing strategies and environmental compliance. Key Responsibilities Commercial Leadership: Develop and deliver the commercial strategy for hazardous waste transfer stations and packaged waste treatment services across the UK. Drive profitable growth through new business development, strategic account management and expansion of existing customer relationships. Lead the commercial direction for hazardous waste services, ensuring business objectives, revenue targets and profitability are achieved. Identify market trends, new waste streams and commercial opportunities to strengthen the company's position within the hazardous waste sector. Business Development & Customer Management: Develop and maintain strong relationships with key customers across industrial, manufacturing, chemical, utilities and environmental sectors. Lead customer meetings and presentations, providing commercially and technically robust hazardous waste solutions. Identify opportunities to increase hazardous waste volumes across existing customer accounts. Generate new business opportunities through direct customer engagement, networking and market development. Leadership & Collaboration: Provide commercial leadership and support to the wider sales team, helping to identify and secure hazardous waste opportunities. Coach Business Development Managers and Account Managers on hazardous waste treatment capabilities, pricing strategies and commercial opportunities. Work closely with Operations, Technical, Compliance, Logistics and Bid Management teams to ensure successful mobilisation and delivery of new contracts. Build effective working relationships across all business functions to deliver integrated hazardous waste solutions. Commercial Management: Develop pricing strategies for hazardous and packaged waste services in collaboration with operational teams. Lead regular commercial pricing reviews to ensure competitiveness while protecting profitability. Negotiate commercial agreements and contracts with new and existing customers. Support tender submissions, commercial proposals and contract negotiations for major opportunities. Reporting & Performance Management Produce and analyse commercial performance reports including: Sales pipeline and forecasting Revenue and margin performance Hazardous waste volumes and treatment trends Key account development Opportunity pipeline management Market intelligence and competitor analysis Provide regular reporting and recommendations to senior management to support strategic decision-making and continued commercial growth. Person Specification To be successful in this role, you will have: Extensive commercial experience within the hazardous waste management industry. A proven track record of delivering commercial growth, developing strategic customer relationships and winning new business. Strong understanding of hazardous waste legislation, waste classification, treatment processes and transfer station operations. Experience developing commercial strategies, pricing models and contract negotiations. Excellent leadership and stakeholder management skills, with the ability to influence both internal and external stakeholders. Strong commercial and financial acumen with experience managing budgets, forecasts and business performance. Willingness to travel across the UK as required.
Jul 31, 2026
Full time
The Opportunity We are recruiting for an experienced Commercial Manager to lead the commercial performance and strategic growth of a nationwide hazardous waste transfer and treatment network. This is a senior commercial leadership position responsible for developing and implementing the commercial strategy across hazardous waste transfer stations and packaged waste treatment services. Working closely with operational, technical and sales teams, you will identify new market opportunities, strengthen existing customer relationships and drive sustainable revenue growth across the business. The successful candidate will have significant experience within the hazardous waste industry, with a strong understanding of hazardous waste streams, treatment routes, transfer station operations, pricing strategies and environmental compliance. Key Responsibilities Commercial Leadership: Develop and deliver the commercial strategy for hazardous waste transfer stations and packaged waste treatment services across the UK. Drive profitable growth through new business development, strategic account management and expansion of existing customer relationships. Lead the commercial direction for hazardous waste services, ensuring business objectives, revenue targets and profitability are achieved. Identify market trends, new waste streams and commercial opportunities to strengthen the company's position within the hazardous waste sector. Business Development & Customer Management: Develop and maintain strong relationships with key customers across industrial, manufacturing, chemical, utilities and environmental sectors. Lead customer meetings and presentations, providing commercially and technically robust hazardous waste solutions. Identify opportunities to increase hazardous waste volumes across existing customer accounts. Generate new business opportunities through direct customer engagement, networking and market development. Leadership & Collaboration: Provide commercial leadership and support to the wider sales team, helping to identify and secure hazardous waste opportunities. Coach Business Development Managers and Account Managers on hazardous waste treatment capabilities, pricing strategies and commercial opportunities. Work closely with Operations, Technical, Compliance, Logistics and Bid Management teams to ensure successful mobilisation and delivery of new contracts. Build effective working relationships across all business functions to deliver integrated hazardous waste solutions. Commercial Management: Develop pricing strategies for hazardous and packaged waste services in collaboration with operational teams. Lead regular commercial pricing reviews to ensure competitiveness while protecting profitability. Negotiate commercial agreements and contracts with new and existing customers. Support tender submissions, commercial proposals and contract negotiations for major opportunities. Reporting & Performance Management Produce and analyse commercial performance reports including: Sales pipeline and forecasting Revenue and margin performance Hazardous waste volumes and treatment trends Key account development Opportunity pipeline management Market intelligence and competitor analysis Provide regular reporting and recommendations to senior management to support strategic decision-making and continued commercial growth. Person Specification To be successful in this role, you will have: Extensive commercial experience within the hazardous waste management industry. A proven track record of delivering commercial growth, developing strategic customer relationships and winning new business. Strong understanding of hazardous waste legislation, waste classification, treatment processes and transfer station operations. Experience developing commercial strategies, pricing models and contract negotiations. Excellent leadership and stakeholder management skills, with the ability to influence both internal and external stakeholders. Strong commercial and financial acumen with experience managing budgets, forecasts and business performance. Willingness to travel across the UK as required.
Facilities Supervisor Facilities & Front of House, London Position details Main information Closing date: 18/09/2026 Term type: Permanent Working hours: 37.5 Business Unit: Facilities & Front of House Location: London The Role The role of Facilities Supervisor will be to assist the Facilities Manager with the day-to-day operational running of the sites and assist in the provision of an efficient, effective and economic Building and Facilities service across the firm. We are recruiting for two Facilities Supervisor s, who will have responsibility for the day-to-day supervision of the local facilities team s, one to cover London, Oxford and Thame, and the other to cover Bath, Bristol and Swindon. As and when necessary, the duties include travel to the sites for which you are responsible. Key Responsibilities Personalised Client Service Support the Facilities Managers in the operation and implementation of the life cycle maintenance provisions Manage, liaise with and co-ordinate all contractors on site Support the Facilities Manager in relation to energy management, carbon reduction, and environmental initiatives to comply with company policies and procedures, and external legislation Manage procedures, SLA s & delivery of all building/property services as directed, in addition to tenant issues and project works Act as the point of contact for staff at base location(s) Sustainable Growth Maintain and continue to develop appropriate expertise and knowledge of current technologies, strategies and legislation to support the role and advise on future developments Demonstrate knowledge of current Health and Safety procedures and legislation. If required be part of the Health and Safety Committee Dynamic Culture Leadership of the local facilities teams on a day-to-day basis, always ensuring adequate staff resource and have the responsibility to ensure all on the ground operations are carried out to a high standard. Ensure that the teams responsibilities at each location are carried out promptly and without delay. Always act as an ambassador for the Facilities Department As directed be fully prepared to work at, and cover for, colleagues at all the Firms locations To act as the day-to-day responsible person for the operations of the facilities teams at each location, Act as a point of contact in the absence of the Facilities Managers for all location issues Financial & Operational Excellence Operate and continuously improve upon facilities management strategy providing high quality, cost-effective services within agreed budgets Approve all invoices in a timely manner and pass to Accounts for payment in accordance with agreed delegated authority limits Skills, Experience, and Attributes Experience within a similar role and/or environment Knowledge of health, safety & welfare regulations is essential Driving licence and the ability to travel to the different office locations About us At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you ll be supported, every step of the way. Over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London. Committed to collaborative growth and shared success, we re focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for. To find out more about why we are different click here. Career Development We know our people are what sets us apart. That s why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions. Inclusive Employer We re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self. You can find out more about our ED&I initiatives here.
Jul 31, 2026
Full time
Facilities Supervisor Facilities & Front of House, London Position details Main information Closing date: 18/09/2026 Term type: Permanent Working hours: 37.5 Business Unit: Facilities & Front of House Location: London The Role The role of Facilities Supervisor will be to assist the Facilities Manager with the day-to-day operational running of the sites and assist in the provision of an efficient, effective and economic Building and Facilities service across the firm. We are recruiting for two Facilities Supervisor s, who will have responsibility for the day-to-day supervision of the local facilities team s, one to cover London, Oxford and Thame, and the other to cover Bath, Bristol and Swindon. As and when necessary, the duties include travel to the sites for which you are responsible. Key Responsibilities Personalised Client Service Support the Facilities Managers in the operation and implementation of the life cycle maintenance provisions Manage, liaise with and co-ordinate all contractors on site Support the Facilities Manager in relation to energy management, carbon reduction, and environmental initiatives to comply with company policies and procedures, and external legislation Manage procedures, SLA s & delivery of all building/property services as directed, in addition to tenant issues and project works Act as the point of contact for staff at base location(s) Sustainable Growth Maintain and continue to develop appropriate expertise and knowledge of current technologies, strategies and legislation to support the role and advise on future developments Demonstrate knowledge of current Health and Safety procedures and legislation. If required be part of the Health and Safety Committee Dynamic Culture Leadership of the local facilities teams on a day-to-day basis, always ensuring adequate staff resource and have the responsibility to ensure all on the ground operations are carried out to a high standard. Ensure that the teams responsibilities at each location are carried out promptly and without delay. Always act as an ambassador for the Facilities Department As directed be fully prepared to work at, and cover for, colleagues at all the Firms locations To act as the day-to-day responsible person for the operations of the facilities teams at each location, Act as a point of contact in the absence of the Facilities Managers for all location issues Financial & Operational Excellence Operate and continuously improve upon facilities management strategy providing high quality, cost-effective services within agreed budgets Approve all invoices in a timely manner and pass to Accounts for payment in accordance with agreed delegated authority limits Skills, Experience, and Attributes Experience within a similar role and/or environment Knowledge of health, safety & welfare regulations is essential Driving licence and the ability to travel to the different office locations About us At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you ll be supported, every step of the way. Over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London. Committed to collaborative growth and shared success, we re focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for. To find out more about why we are different click here. Career Development We know our people are what sets us apart. That s why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions. Inclusive Employer We re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self. You can find out more about our ED&I initiatives here.
Job Title: Office Manager Location: Leatherhead Salary: £32-£35K dependent on experience Job Type: Permanent, Full Time About us: ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses. Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage. About the role: We are seeking a proactive and highly organised Office Manager to oversee the day-to-day operations of our office and provide administrative support across the business in a fast-paced, growing environment. This role is central to ensuring the smooth operation of the office and providing administrative support across all departments. The successful candidate will coordinate office facilities, company purchasing, fleet administration, HR processes and business operations, while supporting managers with key people processes and ensuring internal systems and procedures are maintained efficiently. Administration Management: Oversee the smooth day-to-day running of the office and provide administrative support across the business. Support managers with recruitment administration, onboarding, probation reviews and quarterly performance reviews. Maintain accurate HR records and ensure employee documentation is up to date. Coordinate holidays, absence records and other HR administration. Manage company purchasing, including office supplies, stationery, uniforms and equipment. Arrange company travel, including hotels, rail travel and other business bookings. Identify opportunities to improve administrative processes and increase efficiency. Work collaboratively with all departments, providing a proactive and solution-focused approach to business support. Facilities/Fleet Management: Manage the company's fleet administration, including MOTs, servicing, repairs, insurance, road tax and vehicle documentation. Maintain records for employees using their own vehicles for business purposes, ensuring insurance, MOTs and driving licence checks remain valid. Coordinate company mobile phones, IT equipment and telephony requirements, including joiners, leavers and supplier liaison. Oversee company credit card administration and monitor expenditure in line with company procedures. About you: Previous experience in an Office Manager, Office Coordinator or Business Support role. Experience supporting HR administration, including onboarding and employee lifecycle processes. Excellent organisational and time management skills with the ability to prioritise a varied workload. Strong communication and interpersonal skills with the confidence to work across all levels of the business. Experience coordinating suppliers, facilities or fleet administration would be advantageous. Proactive, adaptable and able to work under pressure while maintaining attention to detail. What we offer: Free on-site parking Private BUPA healthcare (available after successful completion of probation), including optical and therapy benefits 20 days annual leave plus bank holidays, with an additional day's leave for your birthday and your child's first birthday Perks at Work employee benefits platform Financial wellbeing programme with access to independent financial advisers Salary sacrifice schemes Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Office Manager, Office Coordinator, Business Support Manager, Operations Administrator, HR Administrator, Facilities Coordinator, Fleet Administrator, Business Support Officer, Administration Officer, Senior Administrator, Executive Assistant, Office Supervisor
Jul 31, 2026
Full time
Job Title: Office Manager Location: Leatherhead Salary: £32-£35K dependent on experience Job Type: Permanent, Full Time About us: ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses. Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage. About the role: We are seeking a proactive and highly organised Office Manager to oversee the day-to-day operations of our office and provide administrative support across the business in a fast-paced, growing environment. This role is central to ensuring the smooth operation of the office and providing administrative support across all departments. The successful candidate will coordinate office facilities, company purchasing, fleet administration, HR processes and business operations, while supporting managers with key people processes and ensuring internal systems and procedures are maintained efficiently. Administration Management: Oversee the smooth day-to-day running of the office and provide administrative support across the business. Support managers with recruitment administration, onboarding, probation reviews and quarterly performance reviews. Maintain accurate HR records and ensure employee documentation is up to date. Coordinate holidays, absence records and other HR administration. Manage company purchasing, including office supplies, stationery, uniforms and equipment. Arrange company travel, including hotels, rail travel and other business bookings. Identify opportunities to improve administrative processes and increase efficiency. Work collaboratively with all departments, providing a proactive and solution-focused approach to business support. Facilities/Fleet Management: Manage the company's fleet administration, including MOTs, servicing, repairs, insurance, road tax and vehicle documentation. Maintain records for employees using their own vehicles for business purposes, ensuring insurance, MOTs and driving licence checks remain valid. Coordinate company mobile phones, IT equipment and telephony requirements, including joiners, leavers and supplier liaison. Oversee company credit card administration and monitor expenditure in line with company procedures. About you: Previous experience in an Office Manager, Office Coordinator or Business Support role. Experience supporting HR administration, including onboarding and employee lifecycle processes. Excellent organisational and time management skills with the ability to prioritise a varied workload. Strong communication and interpersonal skills with the confidence to work across all levels of the business. Experience coordinating suppliers, facilities or fleet administration would be advantageous. Proactive, adaptable and able to work under pressure while maintaining attention to detail. What we offer: Free on-site parking Private BUPA healthcare (available after successful completion of probation), including optical and therapy benefits 20 days annual leave plus bank holidays, with an additional day's leave for your birthday and your child's first birthday Perks at Work employee benefits platform Financial wellbeing programme with access to independent financial advisers Salary sacrifice schemes Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Office Manager, Office Coordinator, Business Support Manager, Operations Administrator, HR Administrator, Facilities Coordinator, Fleet Administrator, Business Support Officer, Administration Officer, Senior Administrator, Executive Assistant, Office Supervisor
Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators, and suppliers. Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management Provide leadership during major incidents and service outages. Coordinate technical teams, suppliers, and customer stakeholders during crisis situations. Ensure structured communication, escalation management, and post-incident reviews. Drive root cause elimination and preventative actions. Security & Resilience Management Work closely with cyber security and risk teams to maintain secure operations. Lead service resilience planning, disaster recovery testing, and business continuity exercises. Ensure vulnerabilities, risks, and remediation activities are tracked and managed effectively. Support cyber incident response activities where required. Service Improvement & Transformation Develop and maintain continual service improvement plans (CSIPs). Identify opportunities to improve service quality, automation, efficiency, and customer experience. Champion AI Ops, observability, automation, and proactive service management. Commercial & Financial Management Manage service budgets, forecasts, and financial performance. Support contract governance and service reporting. Risk & Assurance Maintain service, operational, security, and regulatory risk registers. Drive mitigation plans and ensure timely resolution of identified risks. Report operational risk posture to customer and internal leadership forums. Required Experience Essential 17+ years of experience in IT Service Delivery, Managed Services, or Infrastructure Operations. Experience delivering services within Critical National Infrastructure, Telecommunications or other highly regulated environments. Experience managing geographically distributed delivery teams and third-party suppliers. Hands-on experience with ITIL service management processes.
Jul 31, 2026
Full time
Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators, and suppliers. Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management Provide leadership during major incidents and service outages. Coordinate technical teams, suppliers, and customer stakeholders during crisis situations. Ensure structured communication, escalation management, and post-incident reviews. Drive root cause elimination and preventative actions. Security & Resilience Management Work closely with cyber security and risk teams to maintain secure operations. Lead service resilience planning, disaster recovery testing, and business continuity exercises. Ensure vulnerabilities, risks, and remediation activities are tracked and managed effectively. Support cyber incident response activities where required. Service Improvement & Transformation Develop and maintain continual service improvement plans (CSIPs). Identify opportunities to improve service quality, automation, efficiency, and customer experience. Champion AI Ops, observability, automation, and proactive service management. Commercial & Financial Management Manage service budgets, forecasts, and financial performance. Support contract governance and service reporting. Risk & Assurance Maintain service, operational, security, and regulatory risk registers. Drive mitigation plans and ensure timely resolution of identified risks. Report operational risk posture to customer and internal leadership forums. Required Experience Essential 17+ years of experience in IT Service Delivery, Managed Services, or Infrastructure Operations. Experience delivering services within Critical National Infrastructure, Telecommunications or other highly regulated environments. Experience managing geographically distributed delivery teams and third-party suppliers. Hands-on experience with ITIL service management processes.
The Role: Venture Recruitment Partners are working with a well established business based in the New Forest, for an experienced Finance Manager to join its central finance function. Reporting to the Finance Director, this is a broad and varied role. The successful candidate will oversee day-to-day financial operations, support reporting and controls, manage and develop a small finance team, and work closely with operational stakeholders to provide financial insight and support decision-making. This opportunity would suit a proactive and commercially minded finance professional who enjoys working in a dynamic environment with varied responsibilities. Key Responsibilities: Produce and review management accounts Manage budgets, forecasts and cashflows Review VAT returns and group reconciliations Support operational teams with financial insight Improve finance processes and reporting systems Experience and Qualifications: Strong VAT and management accounting knowledge Proven people management experience Advanced Excel and systems skills Commercial, analytical and proactive mindset Salary and Benefits: £60,000 £70,000 Office Based Employer pension contribution Generous holiday allowance plus bank holidays Additional holiday purchase option Friendly team environment with on-site parking All applicants must have the right to work in the UK. We will consider all qualified applications for this position. Venture Recruitment Partners does not discriminate against disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other status protected under the Equality Act 2010. Venture Recruitment Partners (also trading as Chilworth Partnership Ltd) is a Recruitment Agency. By applying for this role, you are authorising us as a Recruitment Agency to contact you and to provide services and information relating to job hunting activities. Please see our Privacy Policy at (url removed).
Jul 31, 2026
Full time
The Role: Venture Recruitment Partners are working with a well established business based in the New Forest, for an experienced Finance Manager to join its central finance function. Reporting to the Finance Director, this is a broad and varied role. The successful candidate will oversee day-to-day financial operations, support reporting and controls, manage and develop a small finance team, and work closely with operational stakeholders to provide financial insight and support decision-making. This opportunity would suit a proactive and commercially minded finance professional who enjoys working in a dynamic environment with varied responsibilities. Key Responsibilities: Produce and review management accounts Manage budgets, forecasts and cashflows Review VAT returns and group reconciliations Support operational teams with financial insight Improve finance processes and reporting systems Experience and Qualifications: Strong VAT and management accounting knowledge Proven people management experience Advanced Excel and systems skills Commercial, analytical and proactive mindset Salary and Benefits: £60,000 £70,000 Office Based Employer pension contribution Generous holiday allowance plus bank holidays Additional holiday purchase option Friendly team environment with on-site parking All applicants must have the right to work in the UK. We will consider all qualified applications for this position. Venture Recruitment Partners does not discriminate against disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other status protected under the Equality Act 2010. Venture Recruitment Partners (also trading as Chilworth Partnership Ltd) is a Recruitment Agency. By applying for this role, you are authorising us as a Recruitment Agency to contact you and to provide services and information relating to job hunting activities. Please see our Privacy Policy at (url removed).
Yellow 42 Recruitment are currently recruiting for an assistant manager for a 5 star hotel in Ayrshire for their fine dining outlet. This role would suit someone who is ready to step up from being a supervisor or an assistant manager in a smaller establishment, ready to make the move. What you need to demonstrate Able to manage multiple outlets and a large number of staff. Effectively manage distribution of workload amongst self and direct reports Respond appropriately to guest needs during hours of operation Lead the team by setting a positive example Monitor employees to ensure performance expectations are met. Conduct appraisals in line with guidance given from the F&B Services Manager in line with completion dates Lead the team by creating an environment in which direct reports can take responsibility and authority for their own work and development In conjunction with the F&B Services Manager, develop and implement Training programmes for Departments Lead the team by communicating effectively Display an understanding of the impact that menu choice has on productivity and profitability Initiate and maintain timely recording of and follow-up of all bookings Conduct performance or reviews with direct reports as necessary on a timely basis Provide creative methods for improving Customer Service Continuously review and improve internal operations methods in own Department and suggest to other Departments how they might assist in general improvements through appropriate forum To generate new ideas for service and products that will maintain a competitive and leading edge over our competitors Who you are Must be able to communicate effectively in spoken and written English. Previous experience of working in luxury hotel environment at Senior Head Waiter or Assistant Outlet Manager Level or above is essential Degree/HND or equivalent preferred Ability to analyse financial information and prepare budget and outlet goals and to monitor and control payroll and other costs preferred Must be resourceful, creative and maintain flexibility. Be able to lead a team by creating the right example, training, motivating and mentoring to achieve desired ends Comprehensive computer skills preferred Intermediate or Elementary Food Hygiene Certificate desirable Personal License Holder desirable What is on offer Salary £31.5k or above DOE Subsidised live in accommodation if required Access to a meal on duty in the staff canteen. Friends & Family Rooms Programme - discounted room rates Discounts available at the Food & Beverage outlets Resort Facilities use of the Spa, Gym and facilities Discounted room rates at all company properties. Uniforms - a uniform will be provided, and items will be laundered at the Company's expense. Employee Assistance Programme offering a range of Employee Assistance Help Lines. Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available PLEASE NOTE THAT THERE IS NO SPONSORSHIP VISA IN PLACE FOR THIS ROLE - FULL RIGHT TO WORK IN UK IS ESSENTIAL
Jul 31, 2026
Full time
Yellow 42 Recruitment are currently recruiting for an assistant manager for a 5 star hotel in Ayrshire for their fine dining outlet. This role would suit someone who is ready to step up from being a supervisor or an assistant manager in a smaller establishment, ready to make the move. What you need to demonstrate Able to manage multiple outlets and a large number of staff. Effectively manage distribution of workload amongst self and direct reports Respond appropriately to guest needs during hours of operation Lead the team by setting a positive example Monitor employees to ensure performance expectations are met. Conduct appraisals in line with guidance given from the F&B Services Manager in line with completion dates Lead the team by creating an environment in which direct reports can take responsibility and authority for their own work and development In conjunction with the F&B Services Manager, develop and implement Training programmes for Departments Lead the team by communicating effectively Display an understanding of the impact that menu choice has on productivity and profitability Initiate and maintain timely recording of and follow-up of all bookings Conduct performance or reviews with direct reports as necessary on a timely basis Provide creative methods for improving Customer Service Continuously review and improve internal operations methods in own Department and suggest to other Departments how they might assist in general improvements through appropriate forum To generate new ideas for service and products that will maintain a competitive and leading edge over our competitors Who you are Must be able to communicate effectively in spoken and written English. Previous experience of working in luxury hotel environment at Senior Head Waiter or Assistant Outlet Manager Level or above is essential Degree/HND or equivalent preferred Ability to analyse financial information and prepare budget and outlet goals and to monitor and control payroll and other costs preferred Must be resourceful, creative and maintain flexibility. Be able to lead a team by creating the right example, training, motivating and mentoring to achieve desired ends Comprehensive computer skills preferred Intermediate or Elementary Food Hygiene Certificate desirable Personal License Holder desirable What is on offer Salary £31.5k or above DOE Subsidised live in accommodation if required Access to a meal on duty in the staff canteen. Friends & Family Rooms Programme - discounted room rates Discounts available at the Food & Beverage outlets Resort Facilities use of the Spa, Gym and facilities Discounted room rates at all company properties. Uniforms - a uniform will be provided, and items will be laundered at the Company's expense. Employee Assistance Programme offering a range of Employee Assistance Help Lines. Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available PLEASE NOTE THAT THERE IS NO SPONSORSHIP VISA IN PLACE FOR THIS ROLE - FULL RIGHT TO WORK IN UK IS ESSENTIAL
