28 jobs found

Neighbourhoods and Estates Management Tenancy Managament ASB and Disputes Housing OfficerPermanent £39,715 per annum Wiltshire - work from home 37 hrs per week Work from home, attending patch to carry out visits 2 or 3 days per week We are currently recruiting for an experienced Housing Officer for one of our key clients in WiltshireIn this Housing Officer role You will be providing a housing management service, ensuring a responsive service is provided, covering the following: Tenancy Management Lettings & Voids Neighbourhood & Estate Management ASB and disputes Resident Engagement Safeguarding You should have a strong background in working in the Social Housing sector for this role, and would suit people who have been Housing Officers, Neighbourhood Managers, Neighbourhood Coaches or Tenancy Management Officers previouslyFor further information about this role, please contact specialist Social Housing Recruiter, Mark Grove, on or apply via this site

Job Title: ASB Officer Job Type: Temporary (Initially 1 month with potential extension) Location: North Wales Salary: £35,000 salary equivalent Hours: Full Time BRC are working closely with a Housing Association in North Wales who are looking for an experienced ASB Officer to join their team on an initial 1-month temporary contract. This is a patch-based role, with approximately 3-4 days per week spent out in the community managing a designated housing patch. The successful candidate will play a key role in delivering a high-quality housing management service, with a strong focus on anti-social behaviour while also supporting wider tenancy management functions. Duties: Manage and investigate anti-social behaviour cases from initial report through to resolution. Carry out regular estate inspections and identify any issues requiring action. Manage rent accounts and support tenants with sustaining their tenancies. Conduct tenancy sign-ups and oversee the lettings process. Build positive relationships with residents, partners and external agencies. Ensure compliance with housing policies, procedures and relevant legislation. Maintain accurate case notes and housing records using Microsoft Dynamics. Respond to customer enquiries and provide excellent customer service across all aspects of housing management. Requirements: Previous experience working within a Housing Officer or ASB Officer role. Strong knowledge of housing management, including ASB, rents, lettings and estate management. Experience using Microsoft Dynamics housing management system. Excellent communication and conflict resolution skills. Ability to manage a varied caseload and work independently across a housing patch. Full UK Driving Licence and access to a vehicle is desirable. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply. For more information, please contact Meg Smith on (phone number removed) or (phone number removed) .

Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Enfield - N9 0TG Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position Valid UK Driving Licence & access to transport is required for this role This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

4Recruitment Services are seeking a Housing & Welfare Officer to work for our client based in Walsall. Purpose of the role: To provide a highly specialised Housing and Welfare service an all matters relating to Housing, Housing rights in accordance with the homelessness legislation, income maximisation, promotion of welfare benefits, protection of welfare rights and the delivery of increased prosperity and wellbeing to customers across the borough in accordance with Council policy, procedure and objectives. To support the delivery of joint working and externally funded projects and initiatives within the service and with other partner agencies/stakeholders. To represent customers in Tribunals and/or Court Hearings in relation to Housing and Welfare matters. DUTIES AND RESPONSIBILITIES INCLUDE: To work with members of the public who are applying for housing or welfare benefits assistance from the Council, offering high standards of customer care at all times. To work effectively and efficiently to assess risk and escalate issues of concern, minimise customer-waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact. To prevent and resolve homelessness wherever possible by providing advice, support and information to those with housing need To assess the suitability of households for participation in the Council s private rented sector access scheme (direct lettings) based on their present housing situation, income, support needs and other circumstances. To advise households looking for private rented sector accommodation in relation to their obligations as a tenant and to provide appropriate support and assistance in any efforts made to secure accommodation; including support and assistance in relation to the accurate and timely submission of Housing Benefit claims and the updating/completion of any other claim for welfare benefits. To make decisions on the outcome of individual homelessness applications in cases under Part VII of the Housing Act 1996 as amended, accepting or refusing duties as appropriate in accordance with statute, case law and the Homelessness Code of Guidance. In line with framework of statute law, Central government guidance, case law precedents, and other relevant legal instruments. To manage the assisted choice process for applicants who are assessed as having a priority for housing under the Council s scheme of allocation and nominations. To make appropriate referrals to other agencies where the nature of their support needs requires a more complex level of intervention e.g. applicants with serious mental health issues, ex-offenders, entrenched rough sleepers and applicants with serious substance misuse problems. To be responsible for the nomination of applicants with sufficient priority for housing association and other accommodation (including long term temporary accommodation and private rented sector) in accordance with the Council s scheme of allocation. To provide appropriate advice and information about welfare benefits and housing options to all callers requiring assistance. To provide an advice and information service to non-priority need applicants to assist them in their own efforts to secure suitable accommodation. To carry out full housing options interviews/assessments with all applicants threatened with homelessness, carrying out enquiries into applicants circumstances, checking and verifying documents where housing assistance is requested, providing advice and appropriate assistance including money advice to enable applicants to remain in existing accommodation or to source alternative affordable accommodation. To prevent and resolve homelessness wherever possible by negotiation with and/or between personal callers, their families, landlords, solicitors, financial institutions and other housing providers. ESSENTIAL REQUIREMENTS INCLUDE: Proven experience of working in line with Housing Legislation, Welfare Benefits, Housing and Council Tax benefit, money management, regulations and working practises. Proven knowledge and ability to interpret legislation and law and how it impacts customer service deliver. Proven experience of developing and maintaining good working relationships with a wide range of stakeholders. An ability to understand people and the complex nature of some of their interactions Enhanced DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed : Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

PRS Lettings Officer Are you a commercially driven property professional with a passion for building landlord relationships and closing deals? Do you thrive in a target-led environment where your earnings directly reflect your performance? If so, we have an exciting opportunity for you. Location: Office based in Brentwood, Essex , with fully remote working following successful completion of training (approx. 2 weeks). Salary & Package: 40,000 per annum plus uncapped commission - 20% of net incentive on all procured properties Realistic first-year OTE: 60,000+ The Role An established property and housing solutions provider is expanding and is looking to appoint two PRS Housing & Lettings Officers to support portfolio growth across London and the Home Counties. This role focuses on procuring and letting private rented sector properties through incentive-led schemes in partnership with multiple local authorities. You will be responsible for managing landlord relationships, letting properties on long-term ASTs (typically 24 months), and driving new business opportunities. Key Responsibilities Engage and negotiate with private landlords and agents to secure new properties Let properties via local authority housing schemes Manage the lettings process from instruction to tenancy start Maintain strong relationships with landlords, tenants and stakeholders Ensure all lettings are compliant and accurately documented Contribute to portfolio growth across London and the Home Counties What We're Looking For Experience within residential lettings, PRS, property management role Strong communication and negotiation skills Commercially minded and motivated by commission and performance Comfortable dealing with landlords, agents and professional stakeholders Highly organised, self-motivated and able to work independently Confident managing multiple properties and conversations simultaneously Interview Process Two-stage interview process If you're a driven property professional looking for a role where effort directly equals earnings, we look forward to hearing from you. Apply today for a confidential discussion. Linsco is acting as an Employment Agency in relation to this vacancy.

Job Title: Property Advisor Location: Ealing, W5 2HL - Full time office based - Includes travel around borough Hourly rate 22.02 PAYE / 28.71 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are seeking an experienced Property Advisor to support the successful turnaround and letting of void properties across Ealing. This is a field-based role requiring regular travel between properties, so a car user is preferred . About the Role You will play a key role in preparing void properties for re-let, working closely with Housing, Allocations and Repairs teams to ensure homes are let quickly and efficiently. You will be responsible for conducting property viewings, completing tenancy sign-ups and providing excellent customer service to prospective tenants. Key Responsibilities Arrange and conduct viewings of void properties. Complete tenancy sign-ups in line with council procedures. Promote available properties and support applicants through the lettings process. Liaise with Allocations, Housing Officers, Surveyors and contractors to progress voids. Maintain accurate property and tenancy records using housing management systems. Manage property keys and access arrangements. Support vulnerable residents and liaise with relevant agencies where required. Ensure properties meet lettable standards and all compliance requirements. Essential Requirements Previous experience carrying out viewings and sign-ups of void properties within a housing association, local authority or social housing environment. Strong understanding of the voids and lettings process. Excellent customer service and communication skills. Ability to work independently and manage a busy workload. Good IT skills, including Microsoft Office and housing management systems. Experience maintaining accurate records and meeting performance targets. Desirable Requirements Knowledge of social housing legislation and tenancy management. Experience working with vulnerable residents. Housing qualification (CIH, HNC/HND Housing or equivalent). Additional Information A car user is preferred due to the requirement to travel regularly between properties across Ealing. Full UK driving licence desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This role is based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)

Marks Consulting Partners are currently looking for an Allocations Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing Managing a caseload of housing applications from initial assessment through to property allocation Assessing applications in line with the Housing Act 1996 (Part VI), Allocations Policy and relevant legislation Determining eligibility, banding and priority for applicants on the Housing Register Shortlisting and nominating applicants through the choice-based lettings process Managing the allocation of both permanent and temporary accommodation in line with policy Carrying out verification checks, including income, residency, immigration status and supporting documentation Assessing medical, welfare and overcrowding cases, obtaining specialist advice where required Providing housing advice to applicants, explaining allocation decisions and review rights Liaising with Housing Officers, Lettings Teams, Homelessness Services and external partners to ensure timely allocations Maintaining accurate records on housing management systems and ensuring statutory timescales are met Responding to enquiries, complaints and member enquiries in a professional and timely manner What You Will Need Experience working as an Allocations Officer within a Local Authority or Housing Association Strong knowledge of Housing Act 1996 Part VI and housing allocations legislation Experience assessing housing applications, banding and determining eligibility Knowledge of choice-based lettings and housing register management Experience using housing management systems such as Locata, Jigsaw, NEC, Northgate or similar Ability to manage a busy caseload and work to performance targets Excellent communication and customer service skills Strong attention to detail with the ability to make fair and robust decisions Experience working with vulnerable households and complex housing cases is desirable

Are you an experienced Allocations Officer looking for your next contract opportunity within a local authority environment? We are recruiting for a skilled housing professional to join a Berkshire-based council on an initial 4-month contract. This is a fantastic opportunity to play a key role in delivering an effective and compliant housing allocations service. You will provide expert advice and guidance on the Council's Allocations Scheme and Nominations Agreement, ensuring all housing legislation and regulatory requirements are consistently met. You will manage housing register applications, assess eligibility, determine banding awards, and oversee the allocations process through to property matching. The role also involves direct matching for vulnerable groups, including applicants with medical needs, delayed discharge cases, under occupiers and homeless households. Working closely with Housing Associations and internal teams, you will coordinate void and new-build property allocations while contributing to a wider housing solutions service. To succeed in this role, you will need: Previous experience in housing allocations within a local authority or housing association Strong working knowledge of housing legislation and allocations policies Experience using NEC/Northgate, Civica or Jigsaw systems within an allocations or housing register setting Practical understanding of Choice Based Lettings Excellent organisational skills and attention to detail The ability to manage complex cases and communicate effectively with stakeholders How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

A local authority in South London is seeking an experienced Allocations and Verifications Officer to deliver a high-quality, customer-focused housing allocations service to residents applying for social housing and transfers. In this role, you will be responsible for advertising properties, shortlisting applicants, and making direct offers through the choice-based lettings scheme in line with the Council's Housing Allocation Scheme and associated policies. You will undertake detailed verification of housing applications, carrying out thorough investigations and home visits where required, ensuring all applications are accurately assessed and approved. You will work closely with housing providers, including ALMOs, Registered Social Landlords, and Housing Co-operatives, building strong working relationships and monitoring performance to maximise the effective use of social rented stock. The role also involves producing accurate management information and detailed reports to support service monitoring and planning. The successful candidate will have a strong understanding of social housing allocations under Part VI of the Housing Act 1996, experience in a diverse, customer-focused environment, and proven experience in property allocations or complex verification work. A commitment to valuing diversity and collaborative working is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

A highly regarded London Housing Provider is looking for an enthusiastic Housing Assistant to join its busy Housing Management team. Location: West London Rate: 19.00 - 19.90 per hour (PAYE) Full-Time Temporary 5 Days On Site What You'll Be Doing You'll be supporting Housing Officers with a wide variety of housing management duties, including: Supporting tenancy and estate management across a busy housing patch. Assisting with estate inspections and ensuring follow-up actions are completed. Supporting the management of Anti-Social Behaviour (ASB) cases . Assisting with tenancy verification checks and tenancy changes. Helping to manage the voids and lettings process from start to finish. Arranging and attending property viewings and supporting tenancy sign-ups. Preparing welcome packs and tenancy documentation for new residents. Responding to resident enquiries by phone, email and face-to-face. Delivering a professional front-of-house reception service. Maintaining accurate records using housing management systems. Liaising with contractors, internal teams and external agencies. Supporting resident meetings, home visits and community events. Assisting with general housing administration and performance reporting. What We're Looking For You'll ideally have: Experience working within a Housing Association or Local Authority. Previous experience as a Housing Assistant, Housing Administrator, Housing Support Officer or similar. Excellent customer service and communication skills. Experience supporting tenancy management or neighbourhood services. Strong administrative and IT skills, with experience using housing management systems such as NEC Housing, Northgate, Civica, MRI or Orchard. If you have experience working within social housing , enjoy helping residents and want to develop your career alongside experienced Housing Officers, this is an excellent opportunity to gain valuable experience within one of London's leading housing teams. No two days are the same. From supporting tenancy management and estate inspections to assisting with lettings, resident enquiries and neighbourhood services, you'll play a vital role in delivering an outstanding service to residents across the borough. A proactive attitude with the ability to manage a busy and varied workload. Why Apply? Competitive PAYE rate of 19.00 - 19.90 per hour Join a respected Housing Provider with a supportive Housing Management team. Gain exposure across tenancy management, estates, ASB, lettings and resident engagement. Excellent opportunity to build your housing career and broaden your experience. Full-time opportunity based in West London . Apply Today If you're passionate about delivering excellent housing services and want to be part of a team that makes a genuine difference to residents' lives, we'd love to hear from you.

Are you an experienced housing professional with a strong background in temporary accommodation and homelessness services? We are seeking a proactive and motivated Temporary Accommodation Team Leader to lead a busy team delivering high-quality housing management services to homeless households living in temporary accommodation. Temporary Accommodation Team Leader Public Sector - Local Government Initial 6-month temporary assignment with potential for extension 36 hours per week, Monday to Friday 26.68 per hour PAYE / 35.48 per hour Umbrella Hybrid - 2 to 3 days per week in the office, with the remainder worked remotely ASAP Start The Role As Temporary Accommodation Team Leader, you will manage and support a team of Temporary Accommodation Officers, ensuring the effective management of temporary accommodation stock, tenancy sustainment, repairs, voids, and landlord relationships. You will play a key role in maintaining high service standards, improving performance, and ensuring compliance with housing legislation and health and safety requirements. You will also deputise for the Temporary Accommodation Manager when required and work closely with internal departments, accommodation providers, landlords, and partner agencies to deliver positive outcomes for residents. Key Responsibilities Lead, motivate and develop a team of Temporary Accommodation Officers. Oversee the management of temporary accommodation, including voids, lettings, repairs and compliance matters. Monitor landlord and accommodation provider performance, escalating issues where necessary. Manage complex tenancy, safeguarding, anti-social behaviour and homelessness cases. Respond to complaints, Member enquiries and other escalated casework. Drive service improvements and ensure performance targets are achieved. Support tenancy sustainment initiatives to help residents maintain accommodation and move into settled housing. About You To be successful in this role, you will have: Experience leading or supervising teams within temporary accommodation, homelessness, housing management or related services. Strong knowledge of homelessness and housing legislation, including the Housing Act and Homelessness Reduction Act. Experience managing landlord relationships and accommodation providers. Excellent communication, stakeholder management and problem-solving skills. A proven track record of delivering high-quality services and improving team performance. The ability to manage a demanding workload within a fast-paced environment. If you are passionate about supporting vulnerable residents and have the leadership skills to drive an effective temporary accommodation service, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!

Housing Choices Case Officer A local authority is looking for an experienced Housing Choices Case Officer to join their Housing Choices team on a temporary basis. This is an excellent opportunity for a homelessness professional who can hit the ground running, take ownership of an existing caseload, and deliver a high-quality service to customers facing housing difficulties. This is a hybrid role, with candidates required to attend the office in Coalville at least twice per week on a rota basis. Key Responsibilities Manage an existing homelessness caseload from day one. Prevent homelessness by providing comprehensive housing advice and exploring all available housing options. Carry out homelessness assessments and investigations in line with current legislation. Make legally robust decisions and discharge homelessness duties in accordance with the Homelessness Reduction Act 2017. Work closely with internal teams and external partners to achieve positive outcomes for customers. Deliver a customer-focused, outcome-driven service while maintaining accurate case records. Essential Requirements Previous experience managing a homelessness caseload under the current homelessness legislation is essential. Proven experience working with the Homelessness Reduction Act 2017. Strong homelessness casework experience with the ability to work independently. Experience within housing advice, housing options, or homelessness prevention. Knowledge of housing legislation relating to homelessness duties. Experience supporting vulnerable customers with housing or housing support issues. Understanding of Choice Based Lettings schemes. Experience using Jigsaw is highly desirable. Excellent communication, negotiation, and organisational skills. Full UK driving licence. What We're Looking For The successful candidate will be: Experienced in managing complex homelessness cases. Customer-focused and empathetic. Able to prioritise a busy workload and work on their own initiative. Accurate, organised, and outcome-focused. Confident making decisions and working within statutory frameworks.

Property Management Services Officer Location: Newham Rate: 22.79 per hour PAYE or 29.75 per hour Umbrella Working Arrangements : Hybrid working arrangements, working from home and office based Contract: Temporary, 3 months initially with view for further extension thereafter Are you an experienced housing professional with a passion for supporting vulnerable residents and delivering excellent tenancy management services? We are recruiting for a Property Management Services Officer to join a busy and dynamic Temporary Accommodation Service within a London local authority. This is an exciting opportunity to manage a diverse portfolio of temporary accommodation properties, working closely with residents, landlords, contractors and partner agencies to ensure high-quality housing management services are delivered. The Role As a Property Management Services Officer, you will be responsible for providing a customer-focused property and tenancy management service across a portfolio of temporary accommodation properties. You will support residents to sustain their tenancies, ensure properties are managed effectively, and take appropriate action to address tenancy breaches while safeguarding vulnerable households. Key responsibilities include: Managing a portfolio of temporary accommodation properties. Conducting property inspections, tenancy audits and tenancy reviews. Carrying out sign-ups, viewings, terminations and post-void inspections. Supporting residents with tenancy sustainment and providing advice, guidance and signposting services. Investigating tenancy breaches and taking appropriate enforcement action where necessary. Working closely with internal departments, landlords, contractors, social care teams and other partner agencies. Monitoring and reporting repairs, ensuring contractors deliver services effectively and efficiently. Preparing legal documentation, witness statements and evidence for court proceedings where required. Managing complaints and enquiries from residents, councillors and stakeholders. Maintaining accurate records and case management information on housing management systems. About You To be successful in this role, you will have: Experience working within housing management, tenancy management or temporary accommodation services. Knowledge of homelessness, temporary accommodation and the challenges facing local authority housing services. Experience of lettings and property management, relating to assured short-hold and non-secure tenancies Understanding of property management, health and safety, and landlord responsibilities. Experience managing tenancy breaches, enforcement cases and preparing legal documentation. Strong customer service, communication and case management skills. Experience using housing management databases, ideally Northgate or similar systems. The ability to work independently, manage competing priorities and meet deadlines. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Allocations and Lettings Officer Hours: 37 hours per week (9am to 5pm), permanent contract Salary: 29,668.12 Location: Bedford (Hybrid) Increased office attendance will be required during the first three months of employment to support onboarding, training, and integration into the role. At bpha, we're committed to providing excellent homes and outstanding customer experiences. We're looking for an experienced and customer-focused Allocations & Lettings Officer to play a vital role in ensuring our homes are allocated fairly, efficiently and in line with our policies and legal obligations. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, making decisions that positively impact customers' lives, and collaborating with colleagues, local authorities and partner organisations. As an Allocations and Letting Officer you will be: Allocating bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements. Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct. Minimising rent loss by ensuring efficient turnaround of vacant properties. Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies. Putting customers at the heart of our services-build trust and use your expertise to support their needs. Actively listen to customers to enhance their experience and help bpha become a landlord of choice. Ensuring tenancies are legally ended and refunds are processed accurately. What we're looking for as an Allocations and Letting Officer: Experience or a strong understanding of social housing. Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable. Confident using IT systems, including Word, Excel, and Outlook. Experience with Microsoft Dynamics or a willingness to learn new systems. Ability to adapt to changing priorities and processes. Skilled at managing a busy workload with competing demands. Self-motivated with strong organisational skills and a team-oriented mindset. Excellent communication and customer service skills, with a compassionate and customer-first approach. Experience working with both internal and external stakeholders. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Job Title: Finance Assistant Location: Waterlooville, Hampshire Salary: C1 25,186 per annum FTE Job Type: Full Time, 37 hours a week, 52 weeks a year, Fixed-term 1-year contract with possible extension Hours: Monday to Thursday 8.30am to 4.30pm and Friday 8.30am to 4.00pm (30-minute daily unpaid lunch break) The Governors are seeking to appoint a Finance Assistant to join our hardworking, committed and enthusiastic team. The position is a pivotal part of the administration of the finances and other resources provided to support the Finance Team. The role will require the successful candidate to liaise with the Teachers and Heads of Department as well as other members of the support staff. The Trustees are looking for someone who will be highly organised and possess good Interpersonal skills. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Principal Responsibilities: Administration/Finance Data input of orders, invoices, staff expenses and direct debits, as directed, within timescales specified in the School's Manual of Financial Practice and Procedures Supplier details - create new suppliers and amend details of existing ones Assist with reviewing statements on a monthly basis Ensure all supplier invoices are properly authorised and purchase orders are attached Compile and check invoices for BACS processing Raise sales invoices for school lettings and chase for any overdue payments Liaise with leasers, suppliers and parents over any queries or concerns Process weekly banking and input of cash and online income Compiling and input of spend on the school credit cards when the statements are received Assist on Finance desk, processing sales from school shop, recording onto Tucasi and ensuring stock is ordered as appropriate Reports - assist with the production of school trip reports as requested Assist with year-end stock check Any other duties commensurate with the position as directed by the Deputy Finance Manager, Finance Manager or School Business Manager Customer Service Act as first point of contact for enquiries relating to finance, responding within standard procedures or referring the enquiry to an appropriate destination Promote the image of the school in all contacts with the outside world Other Key Aspects of the role involve: Staff Management and teamwork Systems School Policies and Regulations About you: Essential: GCSE or equivalent in English and Mathematics Sound administrator with attention to detail Working with a range of financial software programmes, MIS and Microsoft applications Articulate, literate and numerate Excellent interpersonal and communication skills (verbal and written) Organisational ability and able to manage time to prioritise tasks and meet deadlines Appreciation of the issues working around young people and prepared to train to gain up-to-date knowledge of relevant legislation and guidance in relation to working with, and the protection of children and young people. Ability to support the school ethos Confidentiality and discretion Use of initiative Sense of humour Confidence and assertiveness Tidy and organised approach with attention to detail Ability to work under pressure and multi-task Ability to work as part of a team and independently Ability to forge and maintain good relationships with staff and students Takes pride in work and has high expectations of self and others Willingness to participate fully in the life of the school Willingness to work overtime if required The following would be desirable: A level education or beyond Previous experience of working in a finance department of an academy school Level 2 Accounting Qualification Previous experience of working in a similar role Previous experience of working with school SIMS system, PS Financials and Tucasi Excellent IT skills including Microsoft Word Publisher and Excel Experience of working with a range of financial software programmes, MIS and Microsoft applications Willingness to train as Fire Warden/First Aider Additional Information: Please note all staff will be required to complete and obtain a clear Enhanced DBS. All applicants must evidence Right to Work. Closing date: Sunday 2nd August 2026 5pm We reserve the right to extend this closing date should we need further applicants for shortlisting. Interviews: On 5th August 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with experience of; Accounts Assistant, Accounts Assistant, Finance Clerk, Accounts Clerk, Finance Officer Accounts Payable, Accounts Receivable Assistant, Billing Assistant, Payroll Assistant, Finance Support Officer, may also be considered for this role.

Allocations and Lettings - Social Housing Bedford Monday - Friday, Full time permanent 29,668 We have partnered with a growing housing organisation on their search for an experienced Allocations and Lettings Officer. You will be responsible for allocating rental properties in accordance with housing policies, nomination agreements, and relevant legislation. The role ensures properties are let efficiently, tenancy changes are managed correctly, and excellent customer service is delivered throughout the customer journey. The postholder will support the effective management of housing stock by minimising void periods, ensuring legal compliance, promoting tenancy sustainment, and working collaboratively with internal teams and external partners. Previous experience within social housing is essential. Key Responsibilities: Property Allocations Allocate vacant properties in line with housing legislation, allocation policies, and nomination agreements. Assess applicant eligibility, housing need, affordability, and tenancy history. Liaise with local authorities and partner agencies regarding nominations. Complete suitability assessments and make formal offers of accommodation. Identify customer support needs and refer to appropriate internal or external services. Promote efficient use of housing stock, including downsizing initiatives and management moves. Support customers through temporary or permanent decants where required. Void and Lettings Management Monitor vacant properties to minimise re-let times and rental income loss. Work closely with repairs, maintenance, development, and housing teams to ensure timely handovers. Ensure all tenancy start processes are completed accurately, including documentation, payment arrangements, and system updates. Maintain accurate customer and tenancy records in accordance with data protection requirements. Tenancy Management & Changes: Manage tenancy terminations in accordance with legal requirements. Conduct exit interviews where appropriate. Explain end-of-tenancy responsibilities, including property standards, repairs, rent liability, and key returns. Arrange end-of-tenancy inspections and complete relevant system updates. Manage former tenant accounts, including outstanding debts, repayment arrangements, and refunds where applicable. Process assignments, successions, and mutual exchanges in accordance with legislation and organisational policies. Assess eligibility and provide recommendations for tenancy changes. Manage mutual exchange applications within statutory timescales. Advise customers on tenancy rights and responsibilities. Refer complex cases for legal action where appropriate. Income Management Complete affordability and debt assessments for new tenants. Support customers to establish payment arrangements, including Direct Debit where appropriate. Process refunds, credits, and repayment agreements accurately and within agreed timescales. Work collaboratively with income management teams to minimise arrears. Customer Service Deliver a professional, responsive, and customer-focused service. Build positive relationships with customers and stakeholders. Handle sensitive and complex enquiries with empathy and professionalism. Contribute to service improvements through feedback and continuous learning. Participate in duty cover and support wider tenancy management activities when required. Performance and Compliance Maintain accurate records and documentation. Meet agreed service standards, KPIs, and performance targets. Complete mandatory training and participate in personal development. Follow organisational policies, procedures, and relevant legislation. Support cross-departmental working to improve customer outcomes. Person Specification: Essential: Knowledge of tenancy management or social housing allocations & eperience working with housing management systems or similar databases. Good working knowledge of Microsoft Office applications. Experience working within performance targets and service standards. Excellent customer service and communication skills. Strong interpersonal and relationship-building abilities. Ability to work collaboratively with internal teams and external partners. Excellent organisational and time management skills. Ability to prioritise workload in a fast-paced environment. Strong attention to detail and accuracy. Good problem-solving and decision-making skills. Ability to maintain accurate records and process data efficiently. Ability to communicate complex information clearly and professionally. Adaptable, flexible, and able to respond positively to change. Desirable: Experience supporting customers experiencing vulnerability or crisis. Knowledge of housing allocation systems. Experience working with local authorities or partner agencies.

Customer Liaison Officer / Housing Officer Cornwall - remote working covering a patch in the Cornwall area DL and vehicle essential and 55p per mile paid Temp initially 3 months but likely to be extended My client a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for the organisation and customers. You will be response for: Providing a visible, accessible face-to-face service to renting customers, homeowners and shared-owners and be the face of the client Set, co-ordinate, track, and ensure completion of, actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers' expectations Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. Attend and present cases at court and evictions. To be considered for the role you will need: Strong resource and time management, and the ability to prioritise, delivering value for money. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. competencies. Experience of working in the housing or property sector Please click 'apply now' or contact me for information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)