Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jul 29, 2026
Full time
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week. For more information, please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
Jul 29, 2026
Full time
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
Senior IT Support Analyst Location: Coventry Head Office (Hybrid Working) Hours: Full time (37.5 hours) Monday to Friday (08:00-16:30) Package: Basic salary up to £37,000 (dependent on experience) plus bonus and flexible benefits package including hybrid working, up to 27 days holiday (plus additional annual leave purchasing scheme) Sector: Packaging Distribution Protecting what matters, together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With more than 75 years of heritage, we combine the stability of an established market leader with the ambition and pace of a business committed to continual growth. Every colleague has the opportunity to make a meaningful contribution, whilst benefiting from genuine career development and progression opportunities. We provide competitive rewards, flexible benefits and a culture built on teamwork, accountability, adaptability and continuous improvement. If you're looking to develop your career within an IT team that's embracing innovation, we'd love to hear from you. The Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. As our Senior IT Support Analyst , you'll take ownership of the day-to-day helpdesk operation, providing expert 2nd line support whilst acting as the technical lead for the service desk. Working closely with the IT Manager, you'll help improve user experience, introduce smarter ways of working and play a key role in developing a more efficient, AI-enabled support function. This is an ideal opportunity for someone who enjoys solving technical challenges whilst influencing how an IT support service continues to evolve. What you will be doing Taking ownership of the Freshservice helpdesk, ensuring tickets are prioritised and resolved within agreed service levels. Providing expert 2nd line support across Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint and core business applications. Acting as the first technical escalation point, providing guidance and support to colleagues where required. Championing the use of Freshservice Freddy AI, Microsoft Copilot and automation tools to improve service delivery. Identifying opportunities to streamline support processes and reduce manual administration through automation. Developing and maintaining knowledge base articles, documentation and standard operating procedures. Supporting user onboarding, offboarding, device provisioning and licence management. Monitoring helpdesk performance, identifying trends and recommending continuous improvements. Contributing to infrastructure projects, technology rollouts and site integrations across the wider business. Delivering an outstanding support experience through excellent communication and customer service. Core working hours are Monday to Friday, 08:00-16:30. Whilst out-of-hours support is not a routine requirement, occasional assistance may be required during major service incidents or critical cybersecurity events. What you will bring We're looking for an experienced IT professional who combines strong technical expertise with a genuine passion for delivering exceptional customer support. Ideally, you'll be able to demonstrate many of the following: At least three years' experience within an IT support or service desk environment, including 2nd line technical support. Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams. Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk. Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly to non-technical users. The confidence to manage a busy support queue independently whilst effectively prioritising competing demands. A genuine interest in AI technologies and how they can improve IT service delivery. Full UK driving licence is essential (with occasional travel required to other UK locations) Experience with Freshservice, Freddy AI, Microsoft Copilot, Claude Enterprise, NinjaOne, Microsoft certifications, ITIL and modern endpoint management technologies would all be advantageous, although not essential. What you will get We provide a competitive basic salary together with bonus opportunities and a flexible employee benefits package which can include: 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional holiday purchasing scheme Hybrid working Contributory pension scheme Free parking at the majority of our locations Annual paid volunteering day Employee assistance programme Extensive training, development and progression opportunities Employee discount scheme Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced family-friendly policies Long service awards Charitable giving initiatives Financial support with eye tests and DSE glasses EE mobile discount scheme Candidate referral scheme (£750 reward) Your future with us At Macfarlane Group, you'll have the opportunity to shape your own career within a large and growing business. Alongside exposure to a modern Microsoft 365 environment and significant investment in AI-powered technologies, you'll benefit from structured development plans, ongoing technical training and genuine opportunities to progress across our wider IT function and the Group as a whole. Apply Today We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up-to-date CV. All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please
Jul 29, 2026
Full time
Senior IT Support Analyst Location: Coventry Head Office (Hybrid Working) Hours: Full time (37.5 hours) Monday to Friday (08:00-16:30) Package: Basic salary up to £37,000 (dependent on experience) plus bonus and flexible benefits package including hybrid working, up to 27 days holiday (plus additional annual leave purchasing scheme) Sector: Packaging Distribution Protecting what matters, together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With more than 75 years of heritage, we combine the stability of an established market leader with the ambition and pace of a business committed to continual growth. Every colleague has the opportunity to make a meaningful contribution, whilst benefiting from genuine career development and progression opportunities. We provide competitive rewards, flexible benefits and a culture built on teamwork, accountability, adaptability and continuous improvement. If you're looking to develop your career within an IT team that's embracing innovation, we'd love to hear from you. The Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. As our Senior IT Support Analyst , you'll take ownership of the day-to-day helpdesk operation, providing expert 2nd line support whilst acting as the technical lead for the service desk. Working closely with the IT Manager, you'll help improve user experience, introduce smarter ways of working and play a key role in developing a more efficient, AI-enabled support function. This is an ideal opportunity for someone who enjoys solving technical challenges whilst influencing how an IT support service continues to evolve. What you will be doing Taking ownership of the Freshservice helpdesk, ensuring tickets are prioritised and resolved within agreed service levels. Providing expert 2nd line support across Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint and core business applications. Acting as the first technical escalation point, providing guidance and support to colleagues where required. Championing the use of Freshservice Freddy AI, Microsoft Copilot and automation tools to improve service delivery. Identifying opportunities to streamline support processes and reduce manual administration through automation. Developing and maintaining knowledge base articles, documentation and standard operating procedures. Supporting user onboarding, offboarding, device provisioning and licence management. Monitoring helpdesk performance, identifying trends and recommending continuous improvements. Contributing to infrastructure projects, technology rollouts and site integrations across the wider business. Delivering an outstanding support experience through excellent communication and customer service. Core working hours are Monday to Friday, 08:00-16:30. Whilst out-of-hours support is not a routine requirement, occasional assistance may be required during major service incidents or critical cybersecurity events. What you will bring We're looking for an experienced IT professional who combines strong technical expertise with a genuine passion for delivering exceptional customer support. Ideally, you'll be able to demonstrate many of the following: At least three years' experience within an IT support or service desk environment, including 2nd line technical support. Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams. Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk. Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly to non-technical users. The confidence to manage a busy support queue independently whilst effectively prioritising competing demands. A genuine interest in AI technologies and how they can improve IT service delivery. Full UK driving licence is essential (with occasional travel required to other UK locations) Experience with Freshservice, Freddy AI, Microsoft Copilot, Claude Enterprise, NinjaOne, Microsoft certifications, ITIL and modern endpoint management technologies would all be advantageous, although not essential. What you will get We provide a competitive basic salary together with bonus opportunities and a flexible employee benefits package which can include: 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional holiday purchasing scheme Hybrid working Contributory pension scheme Free parking at the majority of our locations Annual paid volunteering day Employee assistance programme Extensive training, development and progression opportunities Employee discount scheme Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced family-friendly policies Long service awards Charitable giving initiatives Financial support with eye tests and DSE glasses EE mobile discount scheme Candidate referral scheme (£750 reward) Your future with us At Macfarlane Group, you'll have the opportunity to shape your own career within a large and growing business. Alongside exposure to a modern Microsoft 365 environment and significant investment in AI-powered technologies, you'll benefit from structured development plans, ongoing technical training and genuine opportunities to progress across our wider IT function and the Group as a whole. Apply Today We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up-to-date CV. All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: 32,000 - 37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Jul 29, 2026
Full time
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: 32,000 - 37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
An exciting opportunity for an IT Support Analyst with a couple of years proven experience providing IT support on MS Office (MS 365) and legal applications, PC hardware, laptops, printers and mobile devices. Due to opening some Italian offices they would love to recruit someone who can speak Italian to support these new Italian users. Joining a boutique law firm in the City, London you will be the first point of contact for all IT incidents and requests to the firm's 180 users. You will log, track and manage all support tickets through the firm's helpdesk system. You will troubleshoot and resolve software and hardware issues (MS 365, Azure AD, Intune, Windows 10/11, PC hardware laptops and mobile devices), escalating complex issues to an appropriate person/provider. You will also support meeting rooms and VC equipment. You will also provide support on their mainstream AI set ups/technology (Claude, ChatGPT). AI will be used more and more as they develop bespoke internal AI solutions so they are looking for someone with a passion for AI but will be happy providing day to day support as that will remain 75% of the role so excellent customer service is essential. Joining a small IT support team of 3, you need to be a team player who is happy to muck in, is proactive and can work on their own initiative.
Jul 29, 2026
Full time
An exciting opportunity for an IT Support Analyst with a couple of years proven experience providing IT support on MS Office (MS 365) and legal applications, PC hardware, laptops, printers and mobile devices. Due to opening some Italian offices they would love to recruit someone who can speak Italian to support these new Italian users. Joining a boutique law firm in the City, London you will be the first point of contact for all IT incidents and requests to the firm's 180 users. You will log, track and manage all support tickets through the firm's helpdesk system. You will troubleshoot and resolve software and hardware issues (MS 365, Azure AD, Intune, Windows 10/11, PC hardware laptops and mobile devices), escalating complex issues to an appropriate person/provider. You will also support meeting rooms and VC equipment. You will also provide support on their mainstream AI set ups/technology (Claude, ChatGPT). AI will be used more and more as they develop bespoke internal AI solutions so they are looking for someone with a passion for AI but will be happy providing day to day support as that will remain 75% of the role so excellent customer service is essential. Joining a small IT support team of 3, you need to be a team player who is happy to muck in, is proactive and can work on their own initiative.
Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jul 29, 2026
Contractor
Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Think Specialist Recruitment are delighted to be working with a Global organisation based within the Watford area. This long standing client of ours have an opportunity for a Data Analyst to come and join them on a 12 month maternity cover contract. The successful candidate will have previous experience within data analysis, be comfortable with large amounts of data, as well as the ability to read, crunch and explain data. This candidate will be someone who is able to start a 12 month contract at the end/mid August. Salary - 45,000 - 52,000 depending on experience Monday - Friday - 9am - 5pm with 1 day working from home a week Systems used - Alteryx, Excel and Tableau Some of the duties will include: Drive visibility, transparency and analytical rigour across promotional and pricing decisions Support the development and implementation of consistent promotional decision-making processes Contribute to pricing and promotional strategies, ensuring commercial value and business impact are achieved Collaborate with cross-functional teams to tailor promotional plans and support sales teams with pricing insights Own the collection, integration and management of large quantitative and qualitative datasets, including sales, financial, consumer, economic and competitor data Prepare, validate and manage datasets for analytical tools, working closely with Key Account Managers and other stakeholders Perform data quality and consistency checks, including reconciliation against P&L data Upload and maintain data within reporting tools such as Excel, Tableau and other analytical platforms, ensuring accuracy and integrity Analyse complex datasets to identify trends, opportunities and recommendations that support pricing decisions Support the development and sharing of promotional pricing best practices and guidelines across the business Produce and maintain monthly pricing and promotional reporting, including competitor activity and pricing scorecards Present findings and insights in a clear and meaningful way to both technical and non-technical audiences The suitable candidate: Strong analytical and problem-solving skills with the ability to interpret complex data Advanced Excel skills and experience with Tableau, Alteryx or similar analytical and data preparation tools Ability to quickly learn new software, systems and databases Experience mining and manipulating large datasets to generate meaningful insights Excellent attention to detail with a high level of accuracy Naturally curious with a proactive approach to learning and continuous improvement Strong communication skills with the ability to explain technical findings to a broad business audience Confident working collaboratively across multiple teams and stakeholders Ability to prioritise workload and work effectively in a fast-paced environment Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jul 29, 2026
Contractor
Think Specialist Recruitment are delighted to be working with a Global organisation based within the Watford area. This long standing client of ours have an opportunity for a Data Analyst to come and join them on a 12 month maternity cover contract. The successful candidate will have previous experience within data analysis, be comfortable with large amounts of data, as well as the ability to read, crunch and explain data. This candidate will be someone who is able to start a 12 month contract at the end/mid August. Salary - 45,000 - 52,000 depending on experience Monday - Friday - 9am - 5pm with 1 day working from home a week Systems used - Alteryx, Excel and Tableau Some of the duties will include: Drive visibility, transparency and analytical rigour across promotional and pricing decisions Support the development and implementation of consistent promotional decision-making processes Contribute to pricing and promotional strategies, ensuring commercial value and business impact are achieved Collaborate with cross-functional teams to tailor promotional plans and support sales teams with pricing insights Own the collection, integration and management of large quantitative and qualitative datasets, including sales, financial, consumer, economic and competitor data Prepare, validate and manage datasets for analytical tools, working closely with Key Account Managers and other stakeholders Perform data quality and consistency checks, including reconciliation against P&L data Upload and maintain data within reporting tools such as Excel, Tableau and other analytical platforms, ensuring accuracy and integrity Analyse complex datasets to identify trends, opportunities and recommendations that support pricing decisions Support the development and sharing of promotional pricing best practices and guidelines across the business Produce and maintain monthly pricing and promotional reporting, including competitor activity and pricing scorecards Present findings and insights in a clear and meaningful way to both technical and non-technical audiences The suitable candidate: Strong analytical and problem-solving skills with the ability to interpret complex data Advanced Excel skills and experience with Tableau, Alteryx or similar analytical and data preparation tools Ability to quickly learn new software, systems and databases Experience mining and manipulating large datasets to generate meaningful insights Excellent attention to detail with a high level of accuracy Naturally curious with a proactive approach to learning and continuous improvement Strong communication skills with the ability to explain technical findings to a broad business audience Confident working collaboratively across multiple teams and stakeholders Ability to prioritise workload and work effectively in a fast-paced environment Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
An exciting opportunity has arisen to join our growing ICT Department as a member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. Having rationalised our infrastructure and established a modern, cloud-first security stack, it is an exciting time to join the business as we mature our detection, response, and automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. The purpose of this role is to deliver the day-to-day security operations of the InfoSec Team and to act as a first point of escalation and support for our Junior and Graduate analysts. Reporting to the Associate Director - Cyber Security, you will work closely with other team members, IT colleagues, and the wider business to ensure a consistent approach to information and cyber security across all areas of IT. You will analyse security events, investigate alerts, identify issues, and recommend and implement solutions, while keeping up to date with current threats, technologies, and techniques. You will be responsible for daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply the principles of layered security, and serve as a trusted resource to the wider business on all matters of information and cyber security. This is a customer-facing role, so you will be a strong communicator, able to explain complex concepts clearly to both technical and non-technical audiences, with your input helping to shape and improve our day-to-day monitoring, detection, and response. You will be self-motivated, bringing the knowledge and experience gained in previous roles, genuinely passionate about data and cyber security, and committed to continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond to security incidents involving malware, data loss, phishing, or network intrusion, following established playbooks and incident response processes. Manage email security operations across Mimecast and Abnormal, including releases, journal pulls, and reported-phishing investigations. Monitor threat feeds and threat intelligence, applying relevant findings to the environment. Maintain and tune detections, correlation rules, and Cortex XSOAR playbooks to reduce noise and improve response times. Identify opportunities for automation and continual improvement across monitoring and response workflows. Contribute to the development and upkeep of SOC processes, runbooks, and documentation. Run and interpret vulnerability scans using Nessus, tracking remediation through to closure with the relevant teams. Support endpoint security and patch compliance across the Windows and macOS estates, working with Intune, Jamf, Alectrona, and Cortex XDR. Data Protection & Compliance Support and monitor the company's Data Loss Prevention controls within Microsoft Purview, and data classification through Azure Information Protection labelling. Help maintain the evidence and controls that support the company's accreditations, including ISO/IEC 27001, 27017, and 27018, Cyber Essentials Plus, and SOC 2. Learn and apply the principles of risk and information governance within the context of cyber security. Experience and Technical Requirements Two or more years' experience in a cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform (Cortex XSIAM, Microsoft Sentinel, Splunk, or equivalent). Experience with, or a strong aptitude to learn, SOAR and automation tooling (Cortex XSOAR). Experience with Endpoint Detection and Response (Cortex XDR or an equivalent EDR/XDR platform). Experience with email security platforms (O365, Mimecast, Abnormal, or equivalent). Understanding of Data Loss Prevention and data classification (Microsoft Purview and Azure labelling, or equivalent). Experience with vulnerability scanning and management (Nessus or equivalent). Working knowledge of endpoint management across Windows and macOS (Intune, Jamf). Strong knowledge of cloud environments, including Microsoft Azure, AWS, and Microsoft 365. Understanding of layered security, threat hunting, and incident response. Qualifications A degree in a computer-related subject, or equivalent experience in cyber security. Holding, or actively working towards, relevant industry certifications (e.g. SANS GCIH, EC-Council CEH, ISC2 SSCP, CompTIA CySA+, Blue Team Level 1, Microsoft SC-200, or equivalent), with a genuine commitment to continued professional development. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MS INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 29, 2026
Full time
An exciting opportunity has arisen to join our growing ICT Department as a member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. Having rationalised our infrastructure and established a modern, cloud-first security stack, it is an exciting time to join the business as we mature our detection, response, and automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. The purpose of this role is to deliver the day-to-day security operations of the InfoSec Team and to act as a first point of escalation and support for our Junior and Graduate analysts. Reporting to the Associate Director - Cyber Security, you will work closely with other team members, IT colleagues, and the wider business to ensure a consistent approach to information and cyber security across all areas of IT. You will analyse security events, investigate alerts, identify issues, and recommend and implement solutions, while keeping up to date with current threats, technologies, and techniques. You will be responsible for daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply the principles of layered security, and serve as a trusted resource to the wider business on all matters of information and cyber security. This is a customer-facing role, so you will be a strong communicator, able to explain complex concepts clearly to both technical and non-technical audiences, with your input helping to shape and improve our day-to-day monitoring, detection, and response. You will be self-motivated, bringing the knowledge and experience gained in previous roles, genuinely passionate about data and cyber security, and committed to continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond to security incidents involving malware, data loss, phishing, or network intrusion, following established playbooks and incident response processes. Manage email security operations across Mimecast and Abnormal, including releases, journal pulls, and reported-phishing investigations. Monitor threat feeds and threat intelligence, applying relevant findings to the environment. Maintain and tune detections, correlation rules, and Cortex XSOAR playbooks to reduce noise and improve response times. Identify opportunities for automation and continual improvement across monitoring and response workflows. Contribute to the development and upkeep of SOC processes, runbooks, and documentation. Run and interpret vulnerability scans using Nessus, tracking remediation through to closure with the relevant teams. Support endpoint security and patch compliance across the Windows and macOS estates, working with Intune, Jamf, Alectrona, and Cortex XDR. Data Protection & Compliance Support and monitor the company's Data Loss Prevention controls within Microsoft Purview, and data classification through Azure Information Protection labelling. Help maintain the evidence and controls that support the company's accreditations, including ISO/IEC 27001, 27017, and 27018, Cyber Essentials Plus, and SOC 2. Learn and apply the principles of risk and information governance within the context of cyber security. Experience and Technical Requirements Two or more years' experience in a cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform (Cortex XSIAM, Microsoft Sentinel, Splunk, or equivalent). Experience with, or a strong aptitude to learn, SOAR and automation tooling (Cortex XSOAR). Experience with Endpoint Detection and Response (Cortex XDR or an equivalent EDR/XDR platform). Experience with email security platforms (O365, Mimecast, Abnormal, or equivalent). Understanding of Data Loss Prevention and data classification (Microsoft Purview and Azure labelling, or equivalent). Experience with vulnerability scanning and management (Nessus or equivalent). Working knowledge of endpoint management across Windows and macOS (Intune, Jamf). Strong knowledge of cloud environments, including Microsoft Azure, AWS, and Microsoft 365. Understanding of layered security, threat hunting, and incident response. Qualifications A degree in a computer-related subject, or equivalent experience in cyber security. Holding, or actively working towards, relevant industry certifications (e.g. SANS GCIH, EC-Council CEH, ISC2 SSCP, CompTIA CySA+, Blue Team Level 1, Microsoft SC-200, or equivalent), with a genuine commitment to continued professional development. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MS INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
An exciting opportunity has arisen to join our growing ICT Department as a junior member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. This is an entry-level role offering a structured route into a rewarding cyber security career. With a modern, cloud-first security stack already in place, it is an exciting time to join the business and learn your craft as we mature our detection, response, and automation capabilities across a global estate. You will work alongside the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - gaining a rounded understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance from our Cyber Security Analysts and Senior Cyber Security Analyst, you will develop the skills, knowledge, and confidence to grow into a Cyber Security Analyst over time. You will learn to analyse security alerts and incidents, help identify issues, and support the team in recommending solutions, while building familiarity with the tools we use every day - Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. You will work both independently and collaboratively, sharing what you learn and contributing openly to team projects and meetings across all regions. We are looking for someone bright, enthusiastic, and quick to learn, with a genuine passion for data and cyber security and a real appetite for problem-solving. You will be a developing communicator, self-motivated, and reliable, and you will be actively encouraged and supported to study towards relevant certifications as part of a genuine commitment to continual learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Work alongside the team to actively support day-to-day security operations and monitoring. Learn to analyse security alerts and incidents within Cortex XSIAM and respond effectively under guidance. Build familiarity with the organisation's SIEM, SOAR, DLP, email security, and endpoint tooling and processes. Use developing analytical skills to help evaluate risks posed by cyber threats and support reporting for decision-making. Manage assigned tickets and requests through Halo ITSM. Strategic & Developmental Duties Learn how to develop effective controls to detect, prevent, and mitigate cyber-attacks. Provide regular status updates to the team and stakeholders. Support the team in preparing documentation, communications, and reports. Learn about risk and information governance within the context of cyber security. Participate in and contribute to relevant project and team meetings. Work towards becoming a recognised contact within the context of the role. Knowledge & Technical Skills A working understanding of cyber-attack techniques, tools, and mitigation controls. Awareness of up-to-date security threats and common exploits. Understanding of threat vectors against Windows, macOS, and Linux platforms. Awareness of anti-virus, anti-malware, and endpoint protection concepts. Familiarity with SIEM concepts (Cortex XSIAM, Microsoft Sentinel, or equivalent). Familiarity with cloud services (Microsoft Azure, Microsoft 365, AWS). Awareness of incident management processes. Understanding of adversary motivations in cybercrime and phishing attacks. Qualifications A degree in Information Security, Computer Science, Computer Forensics, or a similar subject; alternatively, equivalent prior experience or a demonstrable hands-on interest in cyber security. Holding, or actively working towards, an entry-level certification (e.g. ISC2 Certified in Cybersecurity, CompTIA Security+ or Blue Team Level 1) is desirable. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MS INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 29, 2026
Full time
An exciting opportunity has arisen to join our growing ICT Department as a junior member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. This is an entry-level role offering a structured route into a rewarding cyber security career. With a modern, cloud-first security stack already in place, it is an exciting time to join the business and learn your craft as we mature our detection, response, and automation capabilities across a global estate. You will work alongside the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - gaining a rounded understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance from our Cyber Security Analysts and Senior Cyber Security Analyst, you will develop the skills, knowledge, and confidence to grow into a Cyber Security Analyst over time. You will learn to analyse security alerts and incidents, help identify issues, and support the team in recommending solutions, while building familiarity with the tools we use every day - Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. You will work both independently and collaboratively, sharing what you learn and contributing openly to team projects and meetings across all regions. We are looking for someone bright, enthusiastic, and quick to learn, with a genuine passion for data and cyber security and a real appetite for problem-solving. You will be a developing communicator, self-motivated, and reliable, and you will be actively encouraged and supported to study towards relevant certifications as part of a genuine commitment to continual learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Work alongside the team to actively support day-to-day security operations and monitoring. Learn to analyse security alerts and incidents within Cortex XSIAM and respond effectively under guidance. Build familiarity with the organisation's SIEM, SOAR, DLP, email security, and endpoint tooling and processes. Use developing analytical skills to help evaluate risks posed by cyber threats and support reporting for decision-making. Manage assigned tickets and requests through Halo ITSM. Strategic & Developmental Duties Learn how to develop effective controls to detect, prevent, and mitigate cyber-attacks. Provide regular status updates to the team and stakeholders. Support the team in preparing documentation, communications, and reports. Learn about risk and information governance within the context of cyber security. Participate in and contribute to relevant project and team meetings. Work towards becoming a recognised contact within the context of the role. Knowledge & Technical Skills A working understanding of cyber-attack techniques, tools, and mitigation controls. Awareness of up-to-date security threats and common exploits. Understanding of threat vectors against Windows, macOS, and Linux platforms. Awareness of anti-virus, anti-malware, and endpoint protection concepts. Familiarity with SIEM concepts (Cortex XSIAM, Microsoft Sentinel, or equivalent). Familiarity with cloud services (Microsoft Azure, Microsoft 365, AWS). Awareness of incident management processes. Understanding of adversary motivations in cybercrime and phishing attacks. Qualifications A degree in Information Security, Computer Science, Computer Forensics, or a similar subject; alternatively, equivalent prior experience or a demonstrable hands-on interest in cyber security. Holding, or actively working towards, an entry-level certification (e.g. ISC2 Certified in Cybersecurity, CompTIA Security+ or Blue Team Level 1) is desirable. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MS INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Job Title: Senior IT Operations Support Analyst Cloud Engineer Location: Hybrid working, 1 day per week in Peterborough Organisation: Our client is seeking a confident and proactive Senior IT Operations Support Analyst Cloud Engineer to join their dynamic IT Operations Team. This role offers an exciting opportunity to provide second-line technical support while collaborating with talented professionals to enhance service delivery. Key Responsibilities: Second-Line IT Support and Service Delivery Provide second-line IT support, taking ownership of escalated incidents and complex service requests across Microsoft 365, Windows devices, and cloud services. Investigate and resolve complex issues, managing communications with users and stakeholders effectively. Identify recurring issues, support root cause analysis, and recommend improvements for better user experience. Microsoft 365, Endpoint Management, and Identity Administer Microsoft 365 services, including Teams, SharePoint, and Exchange Online. Support endpoint management activities using Microsoft Intune, ensuring compliance and troubleshooting as needed. Contribute to cyber security controls, including Multi-Factor Authentication and secure user access. Azure and Cloud Engineering Support Support existing services in Microsoft Azure, performing monitoring, access checks, and service health investigations. Assess the migration of on-premises services to Azure, considering operational impact and security. Contribute to recommendations for future migrations of services and data to Azure. Documentation, Service Transition, and Continuous Improvement Create and maintain technical documentation, knowledge articles, and standard operating procedures. Support service transition activities, ensuring operational support requirements are documented. Foster user adoption of approved digital tools and contribute to continuous professional development. Qualifications: Essential Skills and Experience Proven experience in second-line IT support within a service desk or technical support environment. At least one year of experience with Microsoft Azure in an operational support or cloud engineering capacity. Strong knowledge of Windows 11 and Microsoft 365 applications, including troubleshooting and support. Understanding of endpoint devices, networking concepts (Wi-Fi, VPN, DNS, DHCP), and connectivity troubleshooting. Excellent customer service skills with the ability to communicate technical issues clearly to non-technical users. Desirable Experience Familiarity with Microsoft Intune and endpoint management tools. Experience with Microsoft Entra ID and user access management. Involvement in cloud migration discussions or assessments for Azure. Awareness of cyber security controls and ITIL-based service management processes. Experience using PowerShell or automation tools for IT tasks. Education and Certifications: Completion of, or willingness to pursue, Microsoft certifications such as MS-900, AZ-900, SC-900, AI-900, or MD-102 is a plus. Why Join Us? This is an opportunity to be part of a progressive organisation that values collaboration, professional growth, and technical excellence. If you're passionate about IT operations and cloud engineering, and you thrive in a dynamic environment, we want to hear from you! Application Process: Interested candidates are encouraged to submit their CV for immediate consideration. Join us in delivering exceptional IT support and innovative cloud solutions! Note: Our client is committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 29, 2026
Full time
Job Title: Senior IT Operations Support Analyst Cloud Engineer Location: Hybrid working, 1 day per week in Peterborough Organisation: Our client is seeking a confident and proactive Senior IT Operations Support Analyst Cloud Engineer to join their dynamic IT Operations Team. This role offers an exciting opportunity to provide second-line technical support while collaborating with talented professionals to enhance service delivery. Key Responsibilities: Second-Line IT Support and Service Delivery Provide second-line IT support, taking ownership of escalated incidents and complex service requests across Microsoft 365, Windows devices, and cloud services. Investigate and resolve complex issues, managing communications with users and stakeholders effectively. Identify recurring issues, support root cause analysis, and recommend improvements for better user experience. Microsoft 365, Endpoint Management, and Identity Administer Microsoft 365 services, including Teams, SharePoint, and Exchange Online. Support endpoint management activities using Microsoft Intune, ensuring compliance and troubleshooting as needed. Contribute to cyber security controls, including Multi-Factor Authentication and secure user access. Azure and Cloud Engineering Support Support existing services in Microsoft Azure, performing monitoring, access checks, and service health investigations. Assess the migration of on-premises services to Azure, considering operational impact and security. Contribute to recommendations for future migrations of services and data to Azure. Documentation, Service Transition, and Continuous Improvement Create and maintain technical documentation, knowledge articles, and standard operating procedures. Support service transition activities, ensuring operational support requirements are documented. Foster user adoption of approved digital tools and contribute to continuous professional development. Qualifications: Essential Skills and Experience Proven experience in second-line IT support within a service desk or technical support environment. At least one year of experience with Microsoft Azure in an operational support or cloud engineering capacity. Strong knowledge of Windows 11 and Microsoft 365 applications, including troubleshooting and support. Understanding of endpoint devices, networking concepts (Wi-Fi, VPN, DNS, DHCP), and connectivity troubleshooting. Excellent customer service skills with the ability to communicate technical issues clearly to non-technical users. Desirable Experience Familiarity with Microsoft Intune and endpoint management tools. Experience with Microsoft Entra ID and user access management. Involvement in cloud migration discussions or assessments for Azure. Awareness of cyber security controls and ITIL-based service management processes. Experience using PowerShell or automation tools for IT tasks. Education and Certifications: Completion of, or willingness to pursue, Microsoft certifications such as MS-900, AZ-900, SC-900, AI-900, or MD-102 is a plus. Why Join Us? This is an opportunity to be part of a progressive organisation that values collaboration, professional growth, and technical excellence. If you're passionate about IT operations and cloud engineering, and you thrive in a dynamic environment, we want to hear from you! Application Process: Interested candidates are encouraged to submit their CV for immediate consideration. Join us in delivering exceptional IT support and innovative cloud solutions! Note: Our client is committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Senior IT Support Analyst Infrastructure Support Engineer SaaS - Platform based Technology Services Woking Surrey/Hybrid Working £55-65k salary + benefits package Our client a global technology leader is currently looking for a Senior Infrastructure Engineer . Reporting to the Head of IT, the Senior Support Engineer plays a key role in supporting the network, infrastructure and users across all UK sites. This senior position provides technical leadership, owns complex escalations and drives operational maturity across the IT function. The engineer will work closely with the IT Service Desk, Infrastructure, Compliance, Legal and Global IT teams. Experience working in an ISO 27001 active environmen t , where controls, evidence capture and workflow adherence are part of daily tasks, is essential. R esponsibilities (key tasks and requirements of the role) Lead escalations and complex technical issues across the IT estate Maintain and improve ISO-aligned workflows: access control, incident management, asset life cycle, change management Administration and support: Microsoft 365, Azure AD/Entra ID Intune configuration and compliance JIRA, CrowdStrike, Mimecast, ScreenConnect Exchange, SharePoint, Teams, M365 Office Suite Support OS deployment, endpoint hardening and infrastructure optimisation Be a point of escalations for support Desktop Engineers and ITSD staff Collaborate with Compliance, Operations and Global IT Contribute to process development, documentation and training materials Ensure adherence to SLAs and operational standards across UK sites Essential Attributes:- Solid Microsoft 365 administration Strong Azure AD/Entra ID identity management Intune policy management and device configuration Broad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS) Experience working in an ISO 27001 active environment High level documentation allowing upskill others and influence cross-team working
Jul 29, 2026
Full time
Senior IT Support Analyst Infrastructure Support Engineer SaaS - Platform based Technology Services Woking Surrey/Hybrid Working £55-65k salary + benefits package Our client a global technology leader is currently looking for a Senior Infrastructure Engineer . Reporting to the Head of IT, the Senior Support Engineer plays a key role in supporting the network, infrastructure and users across all UK sites. This senior position provides technical leadership, owns complex escalations and drives operational maturity across the IT function. The engineer will work closely with the IT Service Desk, Infrastructure, Compliance, Legal and Global IT teams. Experience working in an ISO 27001 active environmen t , where controls, evidence capture and workflow adherence are part of daily tasks, is essential. R esponsibilities (key tasks and requirements of the role) Lead escalations and complex technical issues across the IT estate Maintain and improve ISO-aligned workflows: access control, incident management, asset life cycle, change management Administration and support: Microsoft 365, Azure AD/Entra ID Intune configuration and compliance JIRA, CrowdStrike, Mimecast, ScreenConnect Exchange, SharePoint, Teams, M365 Office Suite Support OS deployment, endpoint hardening and infrastructure optimisation Be a point of escalations for support Desktop Engineers and ITSD staff Collaborate with Compliance, Operations and Global IT Contribute to process development, documentation and training materials Ensure adherence to SLAs and operational standards across UK sites Essential Attributes:- Solid Microsoft 365 administration Strong Azure AD/Entra ID identity management Intune policy management and device configuration Broad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS) Experience working in an ISO 27001 active environment High level documentation allowing upskill others and influence cross-team working
As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly. Client Details This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients. Description Manage and maintain IT systems to ensure optimal performance and reliability. Monitor system activities and troubleshoot any technical issues that arise. Collaborate with the Technology department to implement system upgrades and improvements. Support users with technical queries and provide solutions in a timely manner. Ensure data integrity and maintain system security protocols. Document system processes and create user guides where required. Coordinate with external vendors for system-related support and services. Stay updated on emerging technologies and recommend upgrades to existing systems. Profile Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues. Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records. Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration. Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services. Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment. Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services. Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials. Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery. Job Offer A salary ranging from 36000 to 40000, dependent on the level of experience. A permanent position within the Technology & Telecoms industry. Hybrid working 2 days onsite in Harrogate Additional benefits to be discussed during the recruitment process. If you're interested in this role, apply now.
Jul 29, 2026
Full time
As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly. Client Details This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients. Description Manage and maintain IT systems to ensure optimal performance and reliability. Monitor system activities and troubleshoot any technical issues that arise. Collaborate with the Technology department to implement system upgrades and improvements. Support users with technical queries and provide solutions in a timely manner. Ensure data integrity and maintain system security protocols. Document system processes and create user guides where required. Coordinate with external vendors for system-related support and services. Stay updated on emerging technologies and recommend upgrades to existing systems. Profile Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues. Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records. Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration. Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services. Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment. Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services. Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials. Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery. Job Offer A salary ranging from 36000 to 40000, dependent on the level of experience. A permanent position within the Technology & Telecoms industry. Hybrid working 2 days onsite in Harrogate Additional benefits to be discussed during the recruitment process. If you're interested in this role, apply now.
Advancing People Multilingual Recruitment Specialists are now recruiting for a Dutch speaking Service Desk Engineer/Service Desk Analyst for their client. This role is 100% remote As a Dutch speaking Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the Dutch speaking region. Roles & Responsibilities: Resolve technical issues related to desktops, laptops, printers, and applications Troubleshoot and manage networks and servers Take ownership of requests following them to resolution Proactive when dealing with customer issues Offer 1st line technical support to customers Person Specification: Fluent in Dutch Technically minded and customer focused Ability to work as a team and independently Maintain a calm, analytical disposition Have practical experience in a support environment This is a full time permanent position offering an annual salary of 30,000 This is a remote / Work from home position Apply now! Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Jul 29, 2026
Full time
Advancing People Multilingual Recruitment Specialists are now recruiting for a Dutch speaking Service Desk Engineer/Service Desk Analyst for their client. This role is 100% remote As a Dutch speaking Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the Dutch speaking region. Roles & Responsibilities: Resolve technical issues related to desktops, laptops, printers, and applications Troubleshoot and manage networks and servers Take ownership of requests following them to resolution Proactive when dealing with customer issues Offer 1st line technical support to customers Person Specification: Fluent in Dutch Technically minded and customer focused Ability to work as a team and independently Maintain a calm, analytical disposition Have practical experience in a support environment This is a full time permanent position offering an annual salary of 30,000 This is a remote / Work from home position Apply now! Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
Jul 29, 2026
Contractor
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
Service Desk Advisor - 1st Line, Windows market rate (Inside IR35) Hybrid/London ( 3 days onsite) 4 months My client is seeking a 1st Line Service Desk Analyst to join a busy IT support function, providing technical assistance to end users across a fast-paced and business-critical environment. Key Requirements: Previous experience within an IT Service Desk, Helpdesk or End User Support position. Strong customer service and communication skills with the ability to support both technical and non-technical users. Experience troubleshooting Windows, Microsoft 365, user accounts, printers and mobile devices. Confident managing incidents and service requests through a ticketing platform. Ability to prioritise workloads and work effectively in a fast-paced environment. Strong problem-solving skills with a proactive approach to issue resolution. Experience working to SLAs and escalating complex issues where required. Comfortable providing both remote and onsite user support on a shift pattern. Collaborative approach and ability to work effectively across teams. Nice to Have: Experience within healthcare, regulated or business-critical environments. Exposure to ITIL-based support processes. Experience with ServiceNow or similar ITSM tools. Knowledge of identity and access management processes. Relevant IT certifications or technical qualifications. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 29, 2026
Contractor
Service Desk Advisor - 1st Line, Windows market rate (Inside IR35) Hybrid/London ( 3 days onsite) 4 months My client is seeking a 1st Line Service Desk Analyst to join a busy IT support function, providing technical assistance to end users across a fast-paced and business-critical environment. Key Requirements: Previous experience within an IT Service Desk, Helpdesk or End User Support position. Strong customer service and communication skills with the ability to support both technical and non-technical users. Experience troubleshooting Windows, Microsoft 365, user accounts, printers and mobile devices. Confident managing incidents and service requests through a ticketing platform. Ability to prioritise workloads and work effectively in a fast-paced environment. Strong problem-solving skills with a proactive approach to issue resolution. Experience working to SLAs and escalating complex issues where required. Comfortable providing both remote and onsite user support on a shift pattern. Collaborative approach and ability to work effectively across teams. Nice to Have: Experience within healthcare, regulated or business-critical environments. Exposure to ITIL-based support processes. Experience with ServiceNow or similar ITSM tools. Knowledge of identity and access management processes. Relevant IT certifications or technical qualifications. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Description We are seeking an experienced and motivated Lead Software Engineer - Athena to work on our Risk platform and Aggregation system. In this role, you will design, develop, and integrate sophisticated solutions that support trading desks and back office functions across rates products. You will work at the intersection of technology and finance, delivering high-impact systems that enable critical risk management and profit & loss (P&L) analysis for our trading operations. Job Responsibilities Build and maintain robust software solutions supporting rates trading activities. Collaborate closely with quantitative analysts, traders, risk managers, product managers, and other technology teams. Develop scalable, high-performance Python code to process large volumes of market data and perform complex financial calculations. Implement risk metrics, P&L attribution frameworks, and data pipelines connecting trading systems to downstream consumers. Participate in architectural decisions, code reviews, and technical design sessions to shape platform evolution across Rates and Equities. Gather requirements from business users and translate business needs into technical solutions; communicate technical constraints in business terms. Maintain and enhance existing and legacy applications when required. Required qualifications, capabilities, and skills Minimum 10 years of hands-on Python development experience. Strong preference for candidates with a financial services background. Solid understanding of software engineering principles including object-oriented design, testing methodologies, and version control practices. Demonstrated ability to write clean, maintainable code and work effectively within large, complex codebases. Strong verbal and written communication skills with the ability to articulate technical concepts to both technical and non-technical stakeholders. Proven ability to gather requirements and collaborate across multiple teams and functions. Capability to translate business needs into technical solutions and explain technical constraints in business terms. Willingness to understand and work on legacy applications when required. Preferred qualifications, capabilities, and skills Prior experience with financial risk stack platforms such as SecDB, Quartz, or Athena. Knowledge of rates products including Swaps, Securities, Options, and Repo. Familiarity with risk methodologies and P&L calculation frameworks. Experience with distributed systems and real-time data processing. Proficiency with relational and NoSQL databases. Experience with web technologies such as React. Knowledge of modern development practices including CI/CD pipelines and containerization. Exposure to quantitative finance concepts and market risk measures. Understanding of regulatory reporting requirements in financial services. Experience using agentic AI models/tools for rapid development (subject to enterprise authorization and secure usage expectations). ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Jul 29, 2026
Full time
hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Description We are seeking an experienced and motivated Lead Software Engineer - Athena to work on our Risk platform and Aggregation system. In this role, you will design, develop, and integrate sophisticated solutions that support trading desks and back office functions across rates products. You will work at the intersection of technology and finance, delivering high-impact systems that enable critical risk management and profit & loss (P&L) analysis for our trading operations. Job Responsibilities Build and maintain robust software solutions supporting rates trading activities. Collaborate closely with quantitative analysts, traders, risk managers, product managers, and other technology teams. Develop scalable, high-performance Python code to process large volumes of market data and perform complex financial calculations. Implement risk metrics, P&L attribution frameworks, and data pipelines connecting trading systems to downstream consumers. Participate in architectural decisions, code reviews, and technical design sessions to shape platform evolution across Rates and Equities. Gather requirements from business users and translate business needs into technical solutions; communicate technical constraints in business terms. Maintain and enhance existing and legacy applications when required. Required qualifications, capabilities, and skills Minimum 10 years of hands-on Python development experience. Strong preference for candidates with a financial services background. Solid understanding of software engineering principles including object-oriented design, testing methodologies, and version control practices. Demonstrated ability to write clean, maintainable code and work effectively within large, complex codebases. Strong verbal and written communication skills with the ability to articulate technical concepts to both technical and non-technical stakeholders. Proven ability to gather requirements and collaborate across multiple teams and functions. Capability to translate business needs into technical solutions and explain technical constraints in business terms. Willingness to understand and work on legacy applications when required. Preferred qualifications, capabilities, and skills Prior experience with financial risk stack platforms such as SecDB, Quartz, or Athena. Knowledge of rates products including Swaps, Securities, Options, and Repo. Familiarity with risk methodologies and P&L calculation frameworks. Experience with distributed systems and real-time data processing. Proficiency with relational and NoSQL databases. Experience with web technologies such as React. Knowledge of modern development practices including CI/CD pipelines and containerization. Exposure to quantitative finance concepts and market risk measures. Understanding of regulatory reporting requirements in financial services. Experience using agentic AI models/tools for rapid development (subject to enterprise authorization and secure usage expectations). ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
hackajob is collaborating with HSBC to connect them with exceptional professionals for this role. If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role of Business Analyst As our Business Analyst, you'll bring your Trade Finance expertise to a high-impact role shaping HSBC's Supply Chain Finance platforms. You'll lead end-to-end change, defining scope, translating business needs into clear requirements and driving delivery from idea to release. Working with senior stakeholders across business, IT and vendors, you'll remove blockers, manage risk, and keep outcomes on track. If you thrive in Agile delivery (Jira/Confluence) and want to improve customer and colleague journeys at scale, this is your move. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Provide Trade Finance / Supply Chain Finance domain expertise to support and enhance Supply Chain Finance systems, including understanding user journeys and processes. Define and manage delivery scope: set project scope, objectives, and deliverables with senior management and stakeholders. Produce high-quality requirements and documentation: develop and maintain detailed business and functional specifications and broader project documentation. Drive delivery governance and execution: manage timelines, milestones, deliverables, and run regular project meetings to track progress and resolve issues. Manage stakeholders, risks, and quality: liaise across business, IT, vendors (and where relevant regulatory bodies), communicate status/risks, mitigate issues, and ensure deliverables meet required standards To be successful in this role you should meet the following requirements: Hands-on systems support/enhancement experience in Supply Chain Finance technology and understanding of high-level systems architecture. Strong analysis and delivery capability: excellent analytical/problem-solving skills; strong grasp of delivery methodologies (SDLC, Waterfall, Agile). Stakeholder leadership: strong communication/interpersonal skills, ability to influence technology-related decisions, and maintain strong business relationships. Agile tooling & ways of working: comfortable using Jira and Confluence, and highly proficient in agile ways of working and system thinking. Deep domain experience in Trade Finance plus Supply Chain Finance knowledge is desirable Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
Jul 28, 2026
Full time
hackajob is collaborating with HSBC to connect them with exceptional professionals for this role. If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role of Business Analyst As our Business Analyst, you'll bring your Trade Finance expertise to a high-impact role shaping HSBC's Supply Chain Finance platforms. You'll lead end-to-end change, defining scope, translating business needs into clear requirements and driving delivery from idea to release. Working with senior stakeholders across business, IT and vendors, you'll remove blockers, manage risk, and keep outcomes on track. If you thrive in Agile delivery (Jira/Confluence) and want to improve customer and colleague journeys at scale, this is your move. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Provide Trade Finance / Supply Chain Finance domain expertise to support and enhance Supply Chain Finance systems, including understanding user journeys and processes. Define and manage delivery scope: set project scope, objectives, and deliverables with senior management and stakeholders. Produce high-quality requirements and documentation: develop and maintain detailed business and functional specifications and broader project documentation. Drive delivery governance and execution: manage timelines, milestones, deliverables, and run regular project meetings to track progress and resolve issues. Manage stakeholders, risks, and quality: liaise across business, IT, vendors (and where relevant regulatory bodies), communicate status/risks, mitigate issues, and ensure deliverables meet required standards To be successful in this role you should meet the following requirements: Hands-on systems support/enhancement experience in Supply Chain Finance technology and understanding of high-level systems architecture. Strong analysis and delivery capability: excellent analytical/problem-solving skills; strong grasp of delivery methodologies (SDLC, Waterfall, Agile). Stakeholder leadership: strong communication/interpersonal skills, ability to influence technology-related decisions, and maintain strong business relationships. Agile tooling & ways of working: comfortable using Jira and Confluence, and highly proficient in agile ways of working and system thinking. Deep domain experience in Trade Finance plus Supply Chain Finance knowledge is desirable Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
IT Asset Manager Construction & Engineering Sector Location: London (Hybrid) Salary: paying between £ + Benefits Our client is a well-established construction and engineering organisation delivering complex infrastructure, energy and engineering projects across the UK and internationally. As part of its continued growth, the business is seeking an experienced IT Asset Manager to take ownership of the IT asset lifecycle, ensuring effective management of hardware, software, licensing and mobile technologies across a diverse and operationally focused environment. This is an excellent opportunity for an IT Asset Management professional looking to play a key role in improving governance, compliance, cost control and operational efficiency across a large-scale business. Key Responsibilities Manage the full lifecycle of IT assets, from procurement and deployment through to maintenance, refresh and disposal. Maintain accurate and up-to-date asset records, inventory management systems and CMDB data. Oversee software licensing and support compliance and audit activities. Develop and enhance IT Asset Management policies, processes and governance controls. Produce regular reporting on asset utilisation, lifecycle status, compliance and costs. Work closely with procurement, finance and technology teams to optimise technology spend. Coordinate hardware refresh programmes and device deployments across office and field-based teams. Manage inventory levels and asset tracking for laptops, mobile devices, peripherals and infrastructure equipment. Support employee onboarding and offboarding processes, ensuring assets are allocated and recovered effectively. Collaborate with Service Desk, Infrastructure, Security and Project teams to support operational requirements. Identify opportunities for process improvement, automation and cost savings within IT Asset Management. Essential Experience Previous experience within an IT Asset Manager , IT Asset Analyst, Asset & Licensing Manager, Configuration Manager or similar role. Strong understanding of IT asset lifecycle management principles. Experience managing hardware, software and licensing inventories. Knowledge of software licensing compliance and vendor management. Experience maintaining asset registers, CMDBs and asset management systems. Strong analytical, organisational and reporting skills. Excellent stakeholder management and communication abilities. Desirable Experience Experience within construction, engineering, infrastructure, utilities or other project-based environments. Knowledge of ITIL and Service Management best practices. Experience using ITSM and Asset Management platforms such as ServiceNow or similar. Familiarity with mobile device and endpoint management technologies. ITIL Foundation, IAITAM or other relevant certifications. Must be eligible to work in the UK. Paying between £65,000-£75,000, depending on experience London (Hybrid)
Jul 28, 2026
Full time
IT Asset Manager Construction & Engineering Sector Location: London (Hybrid) Salary: paying between £ + Benefits Our client is a well-established construction and engineering organisation delivering complex infrastructure, energy and engineering projects across the UK and internationally. As part of its continued growth, the business is seeking an experienced IT Asset Manager to take ownership of the IT asset lifecycle, ensuring effective management of hardware, software, licensing and mobile technologies across a diverse and operationally focused environment. This is an excellent opportunity for an IT Asset Management professional looking to play a key role in improving governance, compliance, cost control and operational efficiency across a large-scale business. Key Responsibilities Manage the full lifecycle of IT assets, from procurement and deployment through to maintenance, refresh and disposal. Maintain accurate and up-to-date asset records, inventory management systems and CMDB data. Oversee software licensing and support compliance and audit activities. Develop and enhance IT Asset Management policies, processes and governance controls. Produce regular reporting on asset utilisation, lifecycle status, compliance and costs. Work closely with procurement, finance and technology teams to optimise technology spend. Coordinate hardware refresh programmes and device deployments across office and field-based teams. Manage inventory levels and asset tracking for laptops, mobile devices, peripherals and infrastructure equipment. Support employee onboarding and offboarding processes, ensuring assets are allocated and recovered effectively. Collaborate with Service Desk, Infrastructure, Security and Project teams to support operational requirements. Identify opportunities for process improvement, automation and cost savings within IT Asset Management. Essential Experience Previous experience within an IT Asset Manager , IT Asset Analyst, Asset & Licensing Manager, Configuration Manager or similar role. Strong understanding of IT asset lifecycle management principles. Experience managing hardware, software and licensing inventories. Knowledge of software licensing compliance and vendor management. Experience maintaining asset registers, CMDBs and asset management systems. Strong analytical, organisational and reporting skills. Excellent stakeholder management and communication abilities. Desirable Experience Experience within construction, engineering, infrastructure, utilities or other project-based environments. Knowledge of ITIL and Service Management best practices. Experience using ITSM and Asset Management platforms such as ServiceNow or similar. Familiarity with mobile device and endpoint management technologies. ITIL Foundation, IAITAM or other relevant certifications. Must be eligible to work in the UK. Paying between £65,000-£75,000, depending on experience London (Hybrid)
Rarely available opportunity to join a market-leading software product company, trusted by the vast majority of Tier 1 capital markets firms to keep low-latency trading, core banking, payments and market data infrastructure across the world running smoothly. They're looking for a Senior Product Manager to own two of their most strategically important workstreams: financial services trading resilience and market data observability. An exceptional & rarely available position, working for a London based tier 1 technology company, with global operations. Location: London, central - hybrid. Expectations would be 2 days per week in the central London HQ (Tuesday's generally being core day) However, this is flexible for the right individual. Realistically you will likely be within "sensible" commute of London though (Home counties, or direct train links to the city) Salary: £120K - £140K basic (Flexible) plus an extensive benefits package. What you'll be doing Own the end-to-end product strategy and roadmap for FS resilience and market data observability, translating vision into quarterly delivery plans with engineering. Get out from behind your desk and spend real time with Tier 1 banks, exchanges and clearing houses, anchoring your roadmap in genuine customer evidence. Lead the discovery, definition and launch of a brand new market data observability product line. Partner with AI and platform engineering teams to bring agentic capability into resilience workflows, built for the demands of regulated environments. Shape pricing and packaging with finance and revenue teams so new capability converts cleanly into ARR. Represent the business at industry events, analyst briefings and regulator roundtables on operational resilience. What you need to bring "Senior" level expereince in product management within enterprise B2B software, with a track record of shipping data-intensive, infrastructure-class products into regulated financial services industries. This is a technical & commercial product role. You MUST bring experience in complex, highly visible software products, specifically used within highly regulated financial services industries. Deep domain expertise across two or more of : low-latency trading and OMS/EMS, market data infrastructure, post-trade and core banking, or financial services operational resilience and regulation. Strong grasp of the observability and monitoring landscape, including metrics, logs, traces, OpenTelemetry and AIOps. Comfortable leading conversations with senior stakeholders such as heads of trading technology, CTOs and CISOs, not just attending them. Excellent written communication, able to turn a complex resilience problem into something a CTO, regulator and engineer can all act on. Why you'll love this job Genuine ownership of product lines that sit at the heart of how the world's biggest banks and exchanges stay resilient. A senior, externally-facing role with real influence over strategy, pricing and go-to-market, not just a backlog to manage, working directly with the VP of Product & the Senior Leadership team. The chance to shape how agentic AI gets deployed responsibly inside some of the most regulated environments in the world. If you can turn deep financial services domain knowledge into a roadmap that Tier 1 banks actually want to buy, we'd love to hear from you. Apply now to find out more.
Jul 28, 2026
Full time
Rarely available opportunity to join a market-leading software product company, trusted by the vast majority of Tier 1 capital markets firms to keep low-latency trading, core banking, payments and market data infrastructure across the world running smoothly. They're looking for a Senior Product Manager to own two of their most strategically important workstreams: financial services trading resilience and market data observability. An exceptional & rarely available position, working for a London based tier 1 technology company, with global operations. Location: London, central - hybrid. Expectations would be 2 days per week in the central London HQ (Tuesday's generally being core day) However, this is flexible for the right individual. Realistically you will likely be within "sensible" commute of London though (Home counties, or direct train links to the city) Salary: £120K - £140K basic (Flexible) plus an extensive benefits package. What you'll be doing Own the end-to-end product strategy and roadmap for FS resilience and market data observability, translating vision into quarterly delivery plans with engineering. Get out from behind your desk and spend real time with Tier 1 banks, exchanges and clearing houses, anchoring your roadmap in genuine customer evidence. Lead the discovery, definition and launch of a brand new market data observability product line. Partner with AI and platform engineering teams to bring agentic capability into resilience workflows, built for the demands of regulated environments. Shape pricing and packaging with finance and revenue teams so new capability converts cleanly into ARR. Represent the business at industry events, analyst briefings and regulator roundtables on operational resilience. What you need to bring "Senior" level expereince in product management within enterprise B2B software, with a track record of shipping data-intensive, infrastructure-class products into regulated financial services industries. This is a technical & commercial product role. You MUST bring experience in complex, highly visible software products, specifically used within highly regulated financial services industries. Deep domain expertise across two or more of : low-latency trading and OMS/EMS, market data infrastructure, post-trade and core banking, or financial services operational resilience and regulation. Strong grasp of the observability and monitoring landscape, including metrics, logs, traces, OpenTelemetry and AIOps. Comfortable leading conversations with senior stakeholders such as heads of trading technology, CTOs and CISOs, not just attending them. Excellent written communication, able to turn a complex resilience problem into something a CTO, regulator and engineer can all act on. Why you'll love this job Genuine ownership of product lines that sit at the heart of how the world's biggest banks and exchanges stay resilient. A senior, externally-facing role with real influence over strategy, pricing and go-to-market, not just a backlog to manage, working directly with the VP of Product & the Senior Leadership team. The chance to shape how agentic AI gets deployed responsibly inside some of the most regulated environments in the world. If you can turn deep financial services domain knowledge into a roadmap that Tier 1 banks actually want to buy, we'd love to hear from you. Apply now to find out more.
Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
Jul 28, 2026
Full time
Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.