SRS Recruitment Solutions
Colchester, Essex
Vacancy No 5575 Job Title Customer Service Manager- Building Products- Essex Job Description Are you an experienced customer service expert looking for the next step in your career? If so, we are working with a leading supplier of building products who are seeking to recruit a Customer Service Manager to join their team in Essex. The Role This is an exciting opportunity for an experienced Customer Service Manager to lead and develop the Customer Service and Technical Support functions within a market-leading manufacturing business. This is a highly visible leadership role, responsible for managing and developing a customer-focused team while ensuring an exceptional experience across every stage of the customer journey. Working closely with Sales, Operations, Production, Logistics and Finance, you will play a key role in maximising quotation conversion, improving service performance and driving continuous improvement across the department. Specific Duties: Direct line management of the Customer Service and Technical Sales Team Lead, develop and motivate the Customer Service and Technical Support teams Deliver exceptional customer service across all customer touchpoints Manage reactive and proactive sales workloads to ensure responsiveness and efficiency Maximise sales opportunities through effective handling and follow-up of enquiries and quotations Monitor, analyse and improve quotation conversion rates and sales performance Act as the escalation point for customer complaints and service issues, ensuring timely resolution Work closely with external sales teams to support customer retention and revenue growth Collaborate with Operations, Production, Logistics and Finance to deliver outstanding customer outcomes. Establish and monitor KPIs relating to customer service, conversion, productivity and customer satisfaction. Drive continuous improvement of processes, systems and customer experience. Knowledge, Skills and Experience Required Strong Customer Service Background Previous managerial experience Strong commercial acumen Ability to work under pressure in a commercial environment Ability to multitask and work to tight deadlines. Experience of managing, training, developing and supporting a team. A calm and professional manner at all times. Demonstratable sales and technical ability Location Essex (office based) Working Hours 8:30- 5:00 PM (8:30- 2:30 on Fridays) Salary Negotiable (D.O.E) + Excellent Rewards Package 25 Days Holiday, Company Car, Laptop, Mobile Phone We are constantly seeking candidates within the Construction Material Sales Sector in the following roles: Sales Manager, Account Manager, Area Sales Manager, Business Development Manager, Specification Sales Executive, Specification Sales Manager, Branch Manager, Field Sales, Account Executive, Key Account Manager, Field Sales Executive, Field Sales Representative, National Account Manager, Account Executive, Territory Sales Executive, Area Sales Manager, National Sales Manager, Internal Sales, Sales Office Manager, Key Accounts Sales, National Account Sales, National Sales Manager and Sales Director. We cover all roles within the Construction Materials sector including: Builders Merchants Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, KBB Jobs, Civil Engineering Sales Jobs, M&E Sales Jobs, Timber Sales Jobs, Roofing Sales Jobs, Plumbing Sales Jobs, Insulation Sales Jobs, Interiors Sales Jobs, Aggregate Sales Jobs, Quarry Products Sales Jobs, Concrete Sales Jobs, Plant Hire Sales Jobs, Plant Sales Jobs, Tool Hire Sales Jobs, Access Equipment Sales Jobs, Portable Accommodation Sales Jobs, Scaffolding Sales Jobs, Formwork Sales Jobs, Reinforcement Sales Jobs, Bathroom Sales Jobs, Kitchen Sales Jobs, Bedroom Sales Jobs, Bathroom Showroom Sales Jobs, KBB Sales Jobs, Plumbing & Heating Sales Jobs, Heating Sales Jobs, HVAC Sales Jobs, Ventilation Sales Jobs, M&E Products Sales Jobs, Washrooms Sales Jobs, Sanitaryware Sales Jobs, Build Systems Sales Jobs, Cladding Sales Jobs, Curtain Walling Sales Jobs, Fa ade Sales Jobs, Structural Steel Sales Jobs, Brick Sales Jobs, Block Sales Jobs, Stone Sales Jobs, Architectural Stone Sales Jobs, Masonry Sales Jobs, Pipe Sales Jobs, Drainage Sales Jobs, Geotextile Sales Jobs, Attenuation Sales Jobs, SUDS Sales Jobs, Paving Sales Jobs, Landscaping Products Sales Jobs, Street Furniture Sales Jobs, Doors Sales Jobs, Joinery Sales Jobs, Timber Products Sales Jobs, Off Site Construction Sales Jobs, Timber Distribution Sales Jobs, Timber Importers Sales Jobs, Timber Engineering Sales Jobs, Timber Frame Sales Jobs, Sips Sales Jobs, Fencing Sales Jobs, Windows Sales Jobs, Ironmongery Sales Jobs, Hardware Sales Jobs, Access Control Sales Jobs, Lock Sales Jobs, Locking Systems Sales Jobs, Home Automation Sales Jobs, Lifts & Escalators Sales Jobs, Flooring Sales Jobs, Ceramic Tiles Sales Jobs, Adhesives Sales Jobs, Consumables Sales Jobs, Render Sales Jobs, EWI Sales Jobs, Insulation Sales Jobs, Plasterboard Sales Jobs, Partitions Sales Jobs, Fit Out Products Sales Jobs, Interiors Sales Jobs, Coatings Sales Jobs, Sealants sales Jobs, Roofing sales Jobs, Roofing Products Sales Jobs, Tools Sales Jobs, Fixings Sales Jobs, Roof Windows Sales Jobs, Lintels Sales Jobs, UPVC Windows Sales Jobs and all other Construction Materials Sales Jobs.
Vacancy No 5575 Job Title Customer Service Manager- Building Products- Essex Job Description Are you an experienced customer service expert looking for the next step in your career? If so, we are working with a leading supplier of building products who are seeking to recruit a Customer Service Manager to join their team in Essex. The Role This is an exciting opportunity for an experienced Customer Service Manager to lead and develop the Customer Service and Technical Support functions within a market-leading manufacturing business. This is a highly visible leadership role, responsible for managing and developing a customer-focused team while ensuring an exceptional experience across every stage of the customer journey. Working closely with Sales, Operations, Production, Logistics and Finance, you will play a key role in maximising quotation conversion, improving service performance and driving continuous improvement across the department. Specific Duties: Direct line management of the Customer Service and Technical Sales Team Lead, develop and motivate the Customer Service and Technical Support teams Deliver exceptional customer service across all customer touchpoints Manage reactive and proactive sales workloads to ensure responsiveness and efficiency Maximise sales opportunities through effective handling and follow-up of enquiries and quotations Monitor, analyse and improve quotation conversion rates and sales performance Act as the escalation point for customer complaints and service issues, ensuring timely resolution Work closely with external sales teams to support customer retention and revenue growth Collaborate with Operations, Production, Logistics and Finance to deliver outstanding customer outcomes. Establish and monitor KPIs relating to customer service, conversion, productivity and customer satisfaction. Drive continuous improvement of processes, systems and customer experience. Knowledge, Skills and Experience Required Strong Customer Service Background Previous managerial experience Strong commercial acumen Ability to work under pressure in a commercial environment Ability to multitask and work to tight deadlines. Experience of managing, training, developing and supporting a team. A calm and professional manner at all times. Demonstratable sales and technical ability Location Essex (office based) Working Hours 8:30- 5:00 PM (8:30- 2:30 on Fridays) Salary Negotiable (D.O.E) + Excellent Rewards Package 25 Days Holiday, Company Car, Laptop, Mobile Phone We are constantly seeking candidates within the Construction Material Sales Sector in the following roles: Sales Manager, Account Manager, Area Sales Manager, Business Development Manager, Specification Sales Executive, Specification Sales Manager, Branch Manager, Field Sales, Account Executive, Key Account Manager, Field Sales Executive, Field Sales Representative, National Account Manager, Account Executive, Territory Sales Executive, Area Sales Manager, National Sales Manager, Internal Sales, Sales Office Manager, Key Accounts Sales, National Account Sales, National Sales Manager and Sales Director. We cover all roles within the Construction Materials sector including: Builders Merchants Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, KBB Jobs, Civil Engineering Sales Jobs, M&E Sales Jobs, Timber Sales Jobs, Roofing Sales Jobs, Plumbing Sales Jobs, Insulation Sales Jobs, Interiors Sales Jobs, Aggregate Sales Jobs, Quarry Products Sales Jobs, Concrete Sales Jobs, Plant Hire Sales Jobs, Plant Sales Jobs, Tool Hire Sales Jobs, Access Equipment Sales Jobs, Portable Accommodation Sales Jobs, Scaffolding Sales Jobs, Formwork Sales Jobs, Reinforcement Sales Jobs, Bathroom Sales Jobs, Kitchen Sales Jobs, Bedroom Sales Jobs, Bathroom Showroom Sales Jobs, KBB Sales Jobs, Plumbing & Heating Sales Jobs, Heating Sales Jobs, HVAC Sales Jobs, Ventilation Sales Jobs, M&E Products Sales Jobs, Washrooms Sales Jobs, Sanitaryware Sales Jobs, Build Systems Sales Jobs, Cladding Sales Jobs, Curtain Walling Sales Jobs, Fa ade Sales Jobs, Structural Steel Sales Jobs, Brick Sales Jobs, Block Sales Jobs, Stone Sales Jobs, Architectural Stone Sales Jobs, Masonry Sales Jobs, Pipe Sales Jobs, Drainage Sales Jobs, Geotextile Sales Jobs, Attenuation Sales Jobs, SUDS Sales Jobs, Paving Sales Jobs, Landscaping Products Sales Jobs, Street Furniture Sales Jobs, Doors Sales Jobs, Joinery Sales Jobs, Timber Products Sales Jobs, Off Site Construction Sales Jobs, Timber Distribution Sales Jobs, Timber Importers Sales Jobs, Timber Engineering Sales Jobs, Timber Frame Sales Jobs, Sips Sales Jobs, Fencing Sales Jobs, Windows Sales Jobs, Ironmongery Sales Jobs, Hardware Sales Jobs, Access Control Sales Jobs, Lock Sales Jobs, Locking Systems Sales Jobs, Home Automation Sales Jobs, Lifts & Escalators Sales Jobs, Flooring Sales Jobs, Ceramic Tiles Sales Jobs, Adhesives Sales Jobs, Consumables Sales Jobs, Render Sales Jobs, EWI Sales Jobs, Insulation Sales Jobs, Plasterboard Sales Jobs, Partitions Sales Jobs, Fit Out Products Sales Jobs, Interiors Sales Jobs, Coatings Sales Jobs, Sealants sales Jobs, Roofing sales Jobs, Roofing Products Sales Jobs, Tools Sales Jobs, Fixings Sales Jobs, Roof Windows Sales Jobs, Lintels Sales Jobs, UPVC Windows Sales Jobs and all other Construction Materials Sales Jobs.
Mitchell Maguire
Bristol, Gloucestershire
Area Sales Manager Scaffolding Job Title: Area Sales Manager Scaffolding Industry Sector: Scaffold, Scaffolding, Scaffolding Services, Fencing, Groundworks, Edge Protection, Safety and Light Access Products, Specialist Contractor, Utility Contractors, Building Contractor, Main Contractor, Sub Contractor, Housing Developer, Housebuilders and Local Authorities Area to be covered: South West (Bristol, Bath, Weston-Super-Mare, Gloucester, Cheltenham) Remuneration: £35,000-£45,000 Neg. + £8,000 uncapped Bonus Benefits: Audi A3Plug-In Hybrid and comprehensive benefits package The role of the Area Sales Manager Scaffolding will involve: Field sales position, selling scaffolding, but also fencing, groundworks, edge protection, safety and light access products Selling into main contractors, civils contractors, ground workers, housebuilders and utility contractors 4 days a week on the road, typically 8 calls per day, 1 day working from our clients Bristol office Targeted to achieve £400 per week of hire and £20,000 of sales per week Working as part of a 2 person field sales team from Bristol depot New business development role Following up on leads from the depot, LinkedIn and Glenigans leads Initially shadowing an experience Regional sales Manager (first 2-3 months) The ideal applicant will be an Area Sales Manager Scaffolding with: Ideally with construction field sales experience selling into any types of contractors Contacts within main contractors, civils contractors, ground workers, housebuilders and utility contractors may be advantageous Open in terms of what you have sold Open to hire and sales backgrounds Curious personality, entrepreneurial in approach Comfortable with site visits Ability to get into Bristol depot one day per week Understands pricing strategy Must be a proactive, open-minded and a motivated individual Confident and articulate Hard working and resilient Mitchell Maguire is a specialist Construction Management Recruitment Consultancy, dealing exclusively with Construction Management Jobs, Construction Management vacancies and Specification positions within: Scaffold, Scaffolding, Scaffolding Services, Fencing, Groundworks, Edge Protection, Safety and Light Access Products, Specialist Contractor, Utility Contractors, Building Contractor, Main Contractor, Sub Contractor, Housing Developer, Housebuilders and Local Authorities
Area Sales Manager Scaffolding Job Title: Area Sales Manager Scaffolding Industry Sector: Scaffold, Scaffolding, Scaffolding Services, Fencing, Groundworks, Edge Protection, Safety and Light Access Products, Specialist Contractor, Utility Contractors, Building Contractor, Main Contractor, Sub Contractor, Housing Developer, Housebuilders and Local Authorities Area to be covered: South West (Bristol, Bath, Weston-Super-Mare, Gloucester, Cheltenham) Remuneration: £35,000-£45,000 Neg. + £8,000 uncapped Bonus Benefits: Audi A3Plug-In Hybrid and comprehensive benefits package The role of the Area Sales Manager Scaffolding will involve: Field sales position, selling scaffolding, but also fencing, groundworks, edge protection, safety and light access products Selling into main contractors, civils contractors, ground workers, housebuilders and utility contractors 4 days a week on the road, typically 8 calls per day, 1 day working from our clients Bristol office Targeted to achieve £400 per week of hire and £20,000 of sales per week Working as part of a 2 person field sales team from Bristol depot New business development role Following up on leads from the depot, LinkedIn and Glenigans leads Initially shadowing an experience Regional sales Manager (first 2-3 months) The ideal applicant will be an Area Sales Manager Scaffolding with: Ideally with construction field sales experience selling into any types of contractors Contacts within main contractors, civils contractors, ground workers, housebuilders and utility contractors may be advantageous Open in terms of what you have sold Open to hire and sales backgrounds Curious personality, entrepreneurial in approach Comfortable with site visits Ability to get into Bristol depot one day per week Understands pricing strategy Must be a proactive, open-minded and a motivated individual Confident and articulate Hard working and resilient Mitchell Maguire is a specialist Construction Management Recruitment Consultancy, dealing exclusively with Construction Management Jobs, Construction Management vacancies and Specification positions within: Scaffold, Scaffolding, Scaffolding Services, Fencing, Groundworks, Edge Protection, Safety and Light Access Products, Specialist Contractor, Utility Contractors, Building Contractor, Main Contractor, Sub Contractor, Housing Developer, Housebuilders and Local Authorities
