12 jobs found

Scheduler/Aftercare Coordinator We are recruiting for an Aftercare Coordinator join our Shenstone based client. The business specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work. They are a rapidly growing business and are looking to extend their dedicated and focused team. As an Aftercare Coordinator you will need to have/be: Computer literate, including a proficiency with email and MS Office Professional telephone manner Strong attention to detail Excellent communication and administrative skills Excellent organisation and time management skills with an ability to meet deadlines Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies Ability to act and operate independently Good verbal and written communication skills Customer service experience would be an advantage Details: Salary : 26, 000 Working Hours : Monday - Friday 9.00am - 5.00pm Location : Shenstone Duration : Permanent Role of Aftercare Coordinator Dealing with aftercare enquires and responding to customers Overseeing the aftercare aspect for a range of projects with different companies Building relationships and liaising with customers Booking in repairs Scheduling engineers workloads and jobs Liaising with after-care engineers to arrange schedules Liaising with technical and finance departments Preparing kits when required and ensuring that aftercare engineers are fully stocked each week Delivering a high level of customer service Responding to email enquiries Offering technical support when necessary Raising sales orders in preparation invoicing Providing feedback to customers Obtaining PO's and delivering the sales orders for invoicing once the repair has been completed Maintain various spreadsheets to track and meet Key Performance Indicators Ensure data is accurate and up-to-date for performance analysis Work closely with other departments to ensure smooth operations Provide feedback and suggestions for process improvements Benefits of working as a Aftercare Coordinator: 20 days plus bank holidays Free onsite parking Pension scheme

Repairs Coordinator Location: Rayleigh, Essex (SS6) Salary: 32,000 - 35,000 per annum Hours: Monday to Friday, 8:00am - 5:00pm Contract: Full Time, Permanent Office Based Experienced Repairs Coordinator Required Our client is seeking an experienced Repairs Coordinator to join their established team based in Rayleigh. This is an excellent opportunity for someone with a strong background in repairs scheduling or property maintenance coordination who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The successful candidate will have previous experience coordinating reactive maintenance works, liaising with operatives and contractors, and ensuring repairs are completed efficiently while meeting service level agreements. Key Responsibilities Coordinate and schedule reactive repairs and maintenance works. Allocate jobs to operatives and subcontractors based on location, availability and skill set. Act as the main point of contact for residents, clients and engineers, providing regular updates on repair progress. Manage diaries and ensure appointments are planned effectively to maximise productivity. Monitor outstanding repairs, chasing progress and ensuring works are completed within agreed timescales. Prioritise emergency and urgent repairs while balancing planned workloads. Update internal systems with accurate information and maintain detailed records. Work closely with operational teams to resolve scheduling issues and deliver a high-quality customer experience. Ensure all works are completed in line with company procedures and client KPIs. About You Previous experience as a Repairs Coordinator, Repairs Scheduler, Planner or Maintenance Administrator. Experience within social housing, property maintenance, facilities management or construction is highly desirable. Excellent organisational and time management skills, with the ability to prioritise a busy workload. Strong communication skills and confidence liaising with customers, operatives and clients. A proactive approach with excellent problem-solving abilities. Competent using Microsoft Office and repairs scheduling systems such as DRS, Northgate, Dynamics, or similar. Ability to work under pressure while maintaining a high level of accuracy and customer service. What's on Offer 32,000 - 35,000 depending on experience. Monday to Friday, 8:00am - 5:00pm. Permanent, full-time position. Office-based role in Rayleigh (SS6). Supportive and collaborative working environment. Opportunity to join a growing business with long-term career prospects. If you're an experienced Repairs Coordinator looking for your next opportunity within a busy and supportive team, we'd love to hear from you.

Repairs Scheduler Location: Stratford Sector: Social Housing Pay Rate: £19.49 per hour (Umbrella) Contract Type: Temporary/Ongoing (potential Temp-Perm) Overview We are currently seeking an experienced Repairs Scheduler to join a busy Social Housing team based in Stratford. This is an excellent opportunity for a highly organised individual with experience in repairs scheduling, planning, or administration within a housing or property maintenance environment. The successful candidate will play a key role in coordinating repair and maintenance works, ensuring appointments are scheduled efficiently and that tenants receive a high standard of customer service throughout the process. Key Responsibilities Schedule and coordinate repair and maintenance appointments for operatives and contractors. Liaise with tenants, contractors, and internal teams to ensure works are arranged and completed efficiently. Monitor and manage repair jobs from initial booking through to completion. Update and maintain accurate records using scheduling and housing management systems. Respond to tenant enquiries and provide timely updates regarding repair appointments. Prioritise emergency and urgent repairs in line with service requirements. Ensure compliance with service level agreements and key performance indicators. Provide excellent customer service and resolve scheduling issues effectively. Person SpecificationEssential Requirements Previous experience in a Repairs Scheduler, Planner, Coordinator, or Administrative role. Experience working within Social Housing, Property Maintenance, Facilities Management, or a similar environment. Strong organisational and time-management skills. Excellent communication skills, both written and verbal. Ability to work effectively in a fast-paced office environment. Good IT skills, including experience using scheduling or housing management systems. Strong attention to detail and ability to manage multiple tasks simultaneously. Desirable Knowledge of responsive repairs and maintenance processes within Social Housing. Experience working with housing management or workforce scheduling software. Benefits Competitive pay rate of £19.49 per hour (Umbrella). Opportunity to work within a well-established Social Housing organisation. Ongoing temporary contract with potential for extension. Supportive and professional working environment. If you have the relevant experience and are interested in this opportunity, please apply with your updated CV.

Repairs Administrator / Operations Administrator Slough / Windsor / Maidenhead area Permanent full-time (Monday to Friday 8am to 5pm) £27,000 - £32,000 depending on experience Hybrid (mix of home & office-based) Summary: Do you want to join a friendly, fast-paced team assisting in the coordination and management of repair works? Our client is looking for a Repairs Administrator / Operations Administrator to liaise with clients, trades teams and project managers to help ensure works projects run smoothly. Role: As a Repairs Administrator / Operations Administrator you will be assisting in in the diary management, procurement, compliance and health & safety administration of repairs projects, updating full details on the system, keeping accurate records, updating systems and working closely with project managers throughout the repairs process. Operations Administrator / Repairs Coordinator: We are looking for someone who is experienced in assisting in the coordinating repairs/maintenance/construction projects or has worked in a reactive/responsive maintenance environment (ideally for a contractor). You will need excellent verbal & written communication skills and be confident in learning new systems. Organisation and prioritisation skills are also essential for this role. You will also need good IT skills and be confident using learning new systems. Location: The ideal Repairs Coordinator / Works Scheduler will be based in or around the Slough, Maidenhead, Windsor area. There is free parking at the office. Ideally you need to be able to drive/have a vehicle as there is a potential office move in the future that may not be accessible by public transport. Package: £27,000 - £32,000 depending on experience 20 days holiday (plus bank holidays) Monday to Friday (8am to 5pm) Company pension plus bonus Apply below to join a progressive company, with a good team atmosphere who are well respected in the industry. If you think you have the relevant experience for this Repairs Coordinator / Works Scheduler / Operations Administrator role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email.

Senior Repairs Coordinator Location: Basildon Job Type: Permanent Working Arrangement: Fully Office Based Salary: 28-30K About the Role We are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment. The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role. Key Responsibilities Coordinate and schedule responsive repair and maintenance works for operatives and subcontractors. Manage daily diaries to ensure maximum productivity and efficient planning. Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments. Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels. Escalate complex repairs and complaints where required. Support the management team with day-to-day operational oversight. Ensure all systems and records are accurately maintained and updated. Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues. Monitor outstanding jobs and proactively drive completion. Assist in mentoring and supporting junior coordinators where required. Maintain excellent customer service standards at all times. Essential Experience & Skills Proven experience working within social housing repairs and maintenance. Previous experience in a Senior Repairs Coordinator, Repairs Planner, Scheduler, or similar role. Strong understanding of responsive repairs processes and scheduling systems. Experience managing high-volume workloads in a fast-paced environment. Excellent organisational and communication skills. Ability to prioritise workloads and problem-solve effectively. Strong IT skills including Microsoft Office and housing/repairs management systems. Ability to work well under pressure and meet deadlines.

Planner - Social Housing (Drainage & Groundworks) Based in Essex Permanent 30,000 - 35,000 per annum We are seeking an experienced and organised Planner to join our growing team within the social housing sector. The successful candidate will be responsible for planning and coordinating drainage and groundwork maintenance and repair works, ensuring operatives are scheduled efficiently while delivering an excellent service to clients and residents. This role requires someone with previous planning or scheduling experience within social housing and a strong understanding of drainage and groundwork operations. You will play a key role in ensuring works are completed within agreed service level agreements (SLAs), maximising productivity and maintaining high levels of customer satisfaction. Key Responsibilities Plan and schedule daily, weekly, and reactive drainage and groundwork works. Allocate jobs to engineers and operatives based on skill set, location, availability, and priority. Monitor workloads and adjust schedules to meet client KPIs and contractual SLAs. Liaise with site supervisors, contract managers, residents, and clients to ensure effective communication throughout each job. Respond to emergency and urgent repair requests, reprioritising workloads where required. Track job progress and update scheduling systems with accurate information. Coordinate follow-on works, materials, and specialist subcontractors where necessary. Ensure operatives have the required information, access arrangements, and documentation before attending appointments. Minimise downtime and travel by optimising routes and workloads. Produce reports relating to completed works, outstanding jobs, and performance metrics. Support continuous improvement by identifying efficiencies within planning and scheduling processes. Maintain excellent customer service standards when dealing with residents and stakeholders. Essential Requirements Previous experience as a Planner, Scheduler, or Works Coordinator within the social housing sector. Proven knowledge of drainage and groundwork repairs and maintenance. Experience planning reactive maintenance and responsive repair works. Strong understanding of scheduling systems and workforce planning. Excellent organisational and time management skills. Ability to prioritise workloads in a fast-paced environment. Strong communication skills with the ability to build relationships with clients, residents, and operational teams. Competent using Microsoft Office and scheduling software. Ability to work under pressure while maintaining accuracy. Desirable Skills Experience working on social housing maintenance contracts. Knowledge of NHF Schedule of Rates. Experience using systems such as DRS, Opti-Time, Job Manager, Totalmobile, or similar workforce management software. Understanding of health and safety requirements within construction and maintenance environments.

Join a well-established Housing Association in a rewarding role where you'll play a vital part in keeping homes safe, maintained, and customers informed. This Repairs Planner position offers the opportunity to join a busy Property Services team on a rolling contract, providing consistent and stable work. You'll be responsible for planning and coordinating responsive repairs, ensuring operatives are scheduled efficiently while delivering an excellent customer experience. Working closely with internal teams, contractors, and residents, you'll help ensure repairs are completed on time, resources are utilised effectively, and service standards are consistently achieved. We'd love to hear from anyone with a background as a Repairs Planner, Planner, Scheduler, Resource Planner, Works Coordinator, Maintenance Planner, Service Coordinator, or anyone with experience within social housing, property maintenance, repairs, customer service, or scheduling. As a Repairs Planner, you will be: Scheduling responsive repairs and maintenance appointments for operatives and contractors Managing engineers' diaries to maximise productivity and minimise travel time Liaising with customers to arrange, confirm, and amend repair appointments Monitoring outstanding repairs and ensuring work is completed within agreed service level agreements (SLAs) Responding to emergency repairs and adjusting schedules to meet changing priorities Updating internal systems with accurate job and appointment information Working closely with Property Services teams to ensure an efficient and customer-focused repairs service I'd love to speak to anyone who has: Previous experience in a planning, scheduling, or repairs coordination role Experience within social housing, property services, repairs, maintenance, or a similar customer-focused environment Excellent organisational skills with the ability to prioritise a busy workload Strong communication skills and the confidence to liaise with customers, operatives, and contractors Good IT skills and experience using scheduling or housing management systems Key requirements for this Repairs Planner role: Previous experience within a planning or scheduling position Experience coordinating repairs or maintenance work is highly desirable Excellent attention to detail and problem-solving skills The ability to work effectively in a fast-paced environment The role is offering the following benefits: 35 hours per week, Monday to Friday Rolling contract with consistent, stable work Supportive team environment with the potential for contract extension This role is offering an hourly rate of 20.00. Travel & LocationThis role is based in Birmingham , with excellent transport links across the city via the M5, M6, M42 and A38, alongside regular rail and bus services, making it easily accessible from across the West Midlands. If this Repairs Planner role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed) for more information.

Customer Care Coordinator / Scheduler Berkhamsted, Hertfordshire £30,000 £33,000 (possibly negotiable depending on experience)+ Bonus + Private Healthcare + Excellent Benefits Monday Friday, 9:00am 5:00pm Work from home on Fridays We re recruiting for a Customer Care Coordinator to join a well-established, privately owned organisation with an excellent reputation for delivering high-quality projects. Based in the company s Berkhamsted office, you ll join a friendly and supportive customer care team, acting as a key point of contact for customers. This is a varied role in which you ll coordinate repairs, manage customer enquiries and work closely with site teams and subcontractors to ensure issues are resolved promptly and professionally. With a strong pipeline of projects, low staff turnover and ambitious growth plans, the business can offer long-term stability, fully funded training and genuine opportunities for career progression. The role Your responsibilities will include: Acting as a main point of contact customers. Recording, prioritising and managing reported defects and maintenance requests. Coordinating remedial work with subcontractors and site teams. Tracking outstanding jobs and ensuring agreed service levels are achieved. Keeping customers informed throughout the repair process. Working with Construction, Technical and Commercial teams to resolve issues. Maintaining accurate records using the company s customer care systems. Helping the business maintain excellent customer satisfaction standards. Occasionally visiting live developments when required. Driver with own car is essential. About you We d like to hear from candidates who are: Confident communicators with excellent customer service skills. Highly organised and able to manage a busy, varied workload. Calm and professional when dealing with challenging situations. Proactive problem-solvers who take ownership of customer enquiries. Comfortable using Microsoft Office and other IT-based systems. Experience in customer care, aftercare, property, construction or strong organisational/coordination or scheduling experience would be beneficial, but candidates from other fast-paced, customer-focused environments are also encouraged to apply. What s in it for you? The benefits package includes a performance-related bonus, private healthcare, a company pension and 25 days annual leave plus bank holidays. You ll also benefit from fully funded training, genuine opportunities for career progression, lunch provided, on-site parking, staff outings and the option to work from home on Fridays. Why Apply If you re an organised, customer-focused professional looking to develop your career with a successful organisation and a great team we d be pleased to hear from you. Apply today or contact us in confidence to learn more about this Customer Care Coordinator opportunity. What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice. Key words: Customer care, Customer services, sales support, coordinator, coordination, scheduler, scheduling, repairs, organisation

Small Works Technical Estimator - Facilities - upto 30,000 + 10% Bonus + Healthcare + Pension We are recruiting for a growing organisation who are looking for for a Small Works Estimator to work in their head office in North Manchester who will be responsible for pulling together small works quotes/pricing and then following them through with the client and engineering teams This is an expansion role due to increased national contracts won. This role will need someone who has costing their clients service and maintenance reactive workload and projects. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required. Small Works Technical Estimator - Package Salary upto 30,000 10% Bonus Healthcare Plan 2 paid CSR Days Private Pension 23 Days holiday rising to 28 with service + Bank Holidays Small Works Technical Estimator - Requirements Used to working on a busy helpdesk - Desirable Scheduling of Engineers workloads - Desirable Full Driving Licence - Desirable IT Skills and Reporting on CAFM systems - Desirable This role would suit people who has worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers extra repairs / small projects works need to be costed / priced and quotes put together and sent for approval by the client. Then scheduled, compleated, closed off and invoiced. We will accept applications from those who have worked as a Technical Estimator, Small works Estimator, Technical Estimator, Applications Engineer, Estimation, QS, Small works Manager, Estimation Technician, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Helpdesk Support, Service Planner, Help Desk Engineer, Helpdesk Coordinator, Planner, Scheduler. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Customer Service Resolution Officer (Contact Centre) Location: Stafford (Office Based) Pay Rate: £15.02 per hour PAYE £18.26 per hour Umbrella Contract: Temporary (Initially 3 Months with the view to extension and permanent opportunities) Hours: 36 hours per week Temporary Working Hours: Monday to Thursday: 8:30am 5:00pm Friday: 8:30am 4:00pm Permanent Opportunity: Should permanent positions become available, the salary will increase to £32,349.96 per annum , with working hours operating on a rota between 8:00am and 8:00pm, seven days a week. The Role We are currently recruiting for a Customer Service Resolution Officer to join a well-established Housing Association based in Stafford . This is an exciting opportunity to become part of a busy Contact Centre, delivering exceptional customer service and resolving enquiries at the first point of contact. Working within the Customer Experience team, you will provide a professional, empathetic and efficient service across multiple communication channels while supporting customers with repairs, housing enquiries and general service requests. This role is ideal for candidates who thrive in a fast-paced customer-focused environment and enjoy problem solving. Key Responsibilities Deliver a high-quality first point of contact service via telephone and digital communication channels. Resolve customer enquiries efficiently whilst providing excellent customer service. Accurately record customer interactions, ensuring all information is updated within internal systems. Schedule responsive repairs and coordinate Same Day Repairs using internal resources. Process a variety of customer service workflows including repairs, damp, mould and condensation follow-on works. Ensure enquiries are managed in accordance with quality standards and internal procedures. Identify service failures and opportunities for continuous improvement. Escalate complex enquiries where appropriate whilst aiming to achieve first contact resolution. Recognise safeguarding concerns, vulnerable customers and tenancy risks, escalating appropriately. Log complaints accurately and support customers through the complaints process. Carry out administrative duties to support the wider Customer Experience Directorate. Maintain GDPR and PCI compliance at all times. Work collaboratively with colleagues to resolve challenging customer enquiries. Contribute positively to a customer-first culture whilst demonstrating professionalism and empathy. About You Previous experience working within a Customer Service environment (Essential). Experience working within a Contact Centre or Repairs environment (Desirable). Passion for delivering outstanding customer service. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to remain calm under pressure and manage difficult conversations professionally. Good organisational skills with the ability to prioritise a busy workload. Confident using IT systems and able to learn new software quickly. Ability to multitask whilst maintaining accuracy. Understanding of diverse customer needs and delivering an inclusive service. Experience within Housing, Social Housing or Property Services would be advantageous. SEO Keywords Customer Service Resolution Officer Customer Service Advisor Contact Centre Advisor Contact Centre Officer Customer Experience Officer Housing Customer Service Repairs Administrator Repairs Scheduler Repairs Coordinator Social Housing Jobs Housing Association Jobs Customer Service Jobs Stafford Staffordshire Jobs Housing Repairs Customer Experience Advisor Call Centre Advisor Housing Officer Temporary Customer Service Jobs Stafford

Property Maintenance Project Coordinator (11 month maternity cover) Property Maintenance Project Coordinator (Scheduler) Operational Repairs 11 Months Maternity Cover £29,581.52 per annum (Full Time 37 Hours per week) Northallerton (Agile Working) Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready click apply for full job details

Property Maintenance Project Coordinator (11 month maternity cover) Property Maintenance Project Coordinator (Scheduler) Operational Repairs 11 Months Maternity Cover £29,581.52 per annum (Full Time 37 Hours per week) Northallerton (Agile Working) Are you looking for an exciting challenge as a skilled and experienced Property Maintenance Scheduler dealing with Housing Operational Repairs? Ready click apply for full job details