At Acis, we believe great decisions start with great insight. We re looking for a Data Performance Lead to play a pivotal role in shaping how we use data, performance information and customer feedback to drive continuous improvement across the organisation. From overseeing key performance dashboards and regulatory returns to analysing trends, benchmarking our performance and challenging us to improve, you ll be at the heart of strategic decision-making. Working closely with senior leaders, Board members and colleagues across the business, you ll help ensure our data is accurate, meaningful and impactful. If you re passionate about turning complex information into clear insights, influencing positive change and helping an organisation deliver more for its customers, this is an opportunity to make a real difference. To see the full scope of the role, please see the attached Job description: As a Data Performance Manager, a typical day might include: Lead the development, validation and delivery of Acis Group s KPI dashboards, ensuring data accuracy, audit readiness and meaningful performance insights. Provide data and analysis to support Board reports, strategic decision-making, annual reporting and policy development. Manage and coordinate key regulatory and statutory returns, including TSM, ESG, SDR, NROSH and EDI submissions. Use performance, customer and benchmarking data to identify trends, challenge performance and drive continuous improvement. Lead on tenant satisfaction reporting, benchmarking and insight generation to help shape services and strategy. Maintain and develop relationships with external benchmarking, assurance and regulatory partners. Line manage and support the Data Analyst, fostering a collaborative and high-performing approach to data reporting. Champion data quality, integrity and governance across the organisation. Oversee the Group Risk Register system, providing assurance and challenge to risk owners. Produce high-quality management information, dashboards and reports to inform business decisions. Coordinate new reporting requirements arising from legislation and regulatory change. Use tools such as Power BI, SQL and other reporting solutions to deliver impactful analysis and insights. Some of the experience and skills we're looking for: A relevant degree, professional qualification, or equivalent experience in data, reporting or business intelligence. Experience managing multiple priorities, delivering results and driving improvements to tight deadlines. Strong analytical and problem-solving skills with excellent attention to detail. Experience working with large databases, reporting tools and business intelligence platforms. Good knowledge of SQL and database structures, with experience creating reports and dashboards. Experience using Power BI and advanced Excel to produce meaningful performance insights. Familiarity with reporting tools and technologies such as SSRS, SQL Developer, Oracle, Crystal Reports, GIS or similar. Ability to combine data from multiple sources to tell a clear and compelling performance story. Confident presenting analysis and recommendations to senior leaders, Boards and committees. Excellent communication skills, with the ability to translate complex data into actionable insights. A customer-focused approach and genuine interest in improving organisational performance. What will make you stand out from the crowd: Qualifications in audit, risk or performance or business management are an added bonus. Experience of the housing sector is not essential but a willingness to learn about it is. Working in social housing is a challenging but rewarding career. Experience or knowledge of business social housing sector business systems would be advantageous. Experience of managing relationships with suppliers and vendors. Excellent analytical skills and attention to detail, creative at problem solving. Comprehensive understanding of GDPR and cyber security. An organised individual who is comfortable with working flexibly in a busy environment Being part of the Acis team, you ll get: 25 days annual leave (rising by 1 day per year to max of 30) plus bank holidays Pension contributions up to 10% The opportunity to undertake professional training, funded by us. One days paid leave a year for volunteering work (in addition to your Annual leave entitlement) Staff benefits with Paycare A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme Long service awards Cycle to work scheme Employee Assistance Programme Professional membership subscription to support your continuous professional development Death in service benefit as part of our pension scheme As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need.
Jul 31, 2026
Full time
At Acis, we believe great decisions start with great insight. We re looking for a Data Performance Lead to play a pivotal role in shaping how we use data, performance information and customer feedback to drive continuous improvement across the organisation. From overseeing key performance dashboards and regulatory returns to analysing trends, benchmarking our performance and challenging us to improve, you ll be at the heart of strategic decision-making. Working closely with senior leaders, Board members and colleagues across the business, you ll help ensure our data is accurate, meaningful and impactful. If you re passionate about turning complex information into clear insights, influencing positive change and helping an organisation deliver more for its customers, this is an opportunity to make a real difference. To see the full scope of the role, please see the attached Job description: As a Data Performance Manager, a typical day might include: Lead the development, validation and delivery of Acis Group s KPI dashboards, ensuring data accuracy, audit readiness and meaningful performance insights. Provide data and analysis to support Board reports, strategic decision-making, annual reporting and policy development. Manage and coordinate key regulatory and statutory returns, including TSM, ESG, SDR, NROSH and EDI submissions. Use performance, customer and benchmarking data to identify trends, challenge performance and drive continuous improvement. Lead on tenant satisfaction reporting, benchmarking and insight generation to help shape services and strategy. Maintain and develop relationships with external benchmarking, assurance and regulatory partners. Line manage and support the Data Analyst, fostering a collaborative and high-performing approach to data reporting. Champion data quality, integrity and governance across the organisation. Oversee the Group Risk Register system, providing assurance and challenge to risk owners. Produce high-quality management information, dashboards and reports to inform business decisions. Coordinate new reporting requirements arising from legislation and regulatory change. Use tools such as Power BI, SQL and other reporting solutions to deliver impactful analysis and insights. Some of the experience and skills we're looking for: A relevant degree, professional qualification, or equivalent experience in data, reporting or business intelligence. Experience managing multiple priorities, delivering results and driving improvements to tight deadlines. Strong analytical and problem-solving skills with excellent attention to detail. Experience working with large databases, reporting tools and business intelligence platforms. Good knowledge of SQL and database structures, with experience creating reports and dashboards. Experience using Power BI and advanced Excel to produce meaningful performance insights. Familiarity with reporting tools and technologies such as SSRS, SQL Developer, Oracle, Crystal Reports, GIS or similar. Ability to combine data from multiple sources to tell a clear and compelling performance story. Confident presenting analysis and recommendations to senior leaders, Boards and committees. Excellent communication skills, with the ability to translate complex data into actionable insights. A customer-focused approach and genuine interest in improving organisational performance. What will make you stand out from the crowd: Qualifications in audit, risk or performance or business management are an added bonus. Experience of the housing sector is not essential but a willingness to learn about it is. Working in social housing is a challenging but rewarding career. Experience or knowledge of business social housing sector business systems would be advantageous. Experience of managing relationships with suppliers and vendors. Excellent analytical skills and attention to detail, creative at problem solving. Comprehensive understanding of GDPR and cyber security. An organised individual who is comfortable with working flexibly in a busy environment Being part of the Acis team, you ll get: 25 days annual leave (rising by 1 day per year to max of 30) plus bank holidays Pension contributions up to 10% The opportunity to undertake professional training, funded by us. One days paid leave a year for volunteering work (in addition to your Annual leave entitlement) Staff benefits with Paycare A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more Benefits with Acis Perkz a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! Employee recognition scheme Long service awards Cycle to work scheme Employee Assistance Programme Professional membership subscription to support your continuous professional development Death in service benefit as part of our pension scheme As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need.
Data Analyst Vendor Licensing UK Remote (Quarterly face-to-face meetings) £40,000 £50,000 VIQU are partnering with a fast-growing technology organisation operating within the cyber resilience and managed services space. They are seeking a Data Analyst to join their commercial function and analyse vendor licensing data, consumption trends, and commercial performance across a multi-million-pound technology environment. This newly created role offers the opportunity to build reporting models, improve business visibility, and turn complex data into actionable insight. Working closely with commercial, finance, sales, and operational teams, this role will support smarter licensing decisions, protect margins, and improve forecasting accuracy as the business continues to grow. Key Responsibilities of the Data Analyst: Analyse vendor licensing data, customer consumption, and entitlement usage Maintain accurate customer-to-licensing mappings across vendor environments Build reporting models to track utilisation, forecasting, and commercial performance Identify licensing risks, cost-saving opportunities, and margin improvements Create dashboards and reports using tools such as Power BI and Excel Support vendor renewals with data-driven insights and analysis Provide commercial reporting to senior stakeholders across the business Improve processes and develop new analytical frameworks from the ground up Key Experience Required of the Data Analyst: Experience within a Data Analyst, Commercial Analyst, FinOps, or similar analytical role Strong skills in SQL, Python, Power BI, and advanced Excel Experience analysing complex datasets and producing clear business insights Commercial mindset with an interest in how data impacts decision-making Technology industry experience is highly desirable, ideally within SaaS, cloud, MSP, or licensing environments Exposure to vendor licensing, consumption tracking, or software asset management would be beneficial Strong communication skills with the ability to present findings and challenge assumptions Proactive approach with the ability to build processes and reporting from scratch Experience using AI/LLM tools for analysis would be advantageous Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment. Data Analyst Vendor Licensing UK Remote (Quarterly face-to-face meetings) £40,000 £50,000
Jul 31, 2026
Full time
Data Analyst Vendor Licensing UK Remote (Quarterly face-to-face meetings) £40,000 £50,000 VIQU are partnering with a fast-growing technology organisation operating within the cyber resilience and managed services space. They are seeking a Data Analyst to join their commercial function and analyse vendor licensing data, consumption trends, and commercial performance across a multi-million-pound technology environment. This newly created role offers the opportunity to build reporting models, improve business visibility, and turn complex data into actionable insight. Working closely with commercial, finance, sales, and operational teams, this role will support smarter licensing decisions, protect margins, and improve forecasting accuracy as the business continues to grow. Key Responsibilities of the Data Analyst: Analyse vendor licensing data, customer consumption, and entitlement usage Maintain accurate customer-to-licensing mappings across vendor environments Build reporting models to track utilisation, forecasting, and commercial performance Identify licensing risks, cost-saving opportunities, and margin improvements Create dashboards and reports using tools such as Power BI and Excel Support vendor renewals with data-driven insights and analysis Provide commercial reporting to senior stakeholders across the business Improve processes and develop new analytical frameworks from the ground up Key Experience Required of the Data Analyst: Experience within a Data Analyst, Commercial Analyst, FinOps, or similar analytical role Strong skills in SQL, Python, Power BI, and advanced Excel Experience analysing complex datasets and producing clear business insights Commercial mindset with an interest in how data impacts decision-making Technology industry experience is highly desirable, ideally within SaaS, cloud, MSP, or licensing environments Exposure to vendor licensing, consumption tracking, or software asset management would be beneficial Strong communication skills with the ability to present findings and challenge assumptions Proactive approach with the ability to build processes and reporting from scratch Experience using AI/LLM tools for analysis would be advantageous Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment. Data Analyst Vendor Licensing UK Remote (Quarterly face-to-face meetings) £40,000 £50,000
Senior Security Analyst Permanent - Up to 61k + strong benefits Location: Hybrid - Surrey Your new organisation I am recruiting for a Senior Security Analyst to join a well-established organisation undergoing continued investment in its cyber security capabilities and digital services. This role reports directly to the CISO and sits within a growing security function responsible for protecting a complex hybrid environment spanning on-premises infrastructure, cloud platforms and supplier-managed services. This is an excellent opportunity for an experienced cyber security professional who enjoys a blend of security operations, incident response, vulnerability management, security assurance and stakeholder engagement. You will play a key role in improving security controls, reducing organisational risk and enhancing cyber resilience across the business. The role responsibilities As a Senior Security Analyst, you will provide a proactive and consistent cyber security operations and assurance capability across the organisation. You will provide day-to-day security monitoring activities, support incident response processes, manage vulnerability remediation, and contribute to the ongoing development of security controls, policies and procedures. You will need Strong experience in cyber security operations, security monitoring and incident response. Good understanding of SIEM, EDR and network monitoring technologies. Experience investigating security incidents across cloud, endpoint and network environments. Knowledge of vulnerability management processes and remediation tracking. Understanding of modern cyber threats, attack techniques and security controls. Ability to analyse security data and present findings to both technical and non-technical audiences. Strong documentation, reporting and stakeholder management skills. Excellent written and verbal communication skills. Ability to collaborate effectively with internal teams, suppliers and senior stakeholders. 1 or more of SC-200, CySA+, Security+, GCIH or GMON, CISSP What you'll get in return Strong salary of between 55k and 61k. Flexible hybrid working arrangements. More remote than not, initially once a week on site, which will likely reduce in time. Strong pension and benefits package. Ongoing professional development and certification support. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 30, 2026
Full time
Senior Security Analyst Permanent - Up to 61k + strong benefits Location: Hybrid - Surrey Your new organisation I am recruiting for a Senior Security Analyst to join a well-established organisation undergoing continued investment in its cyber security capabilities and digital services. This role reports directly to the CISO and sits within a growing security function responsible for protecting a complex hybrid environment spanning on-premises infrastructure, cloud platforms and supplier-managed services. This is an excellent opportunity for an experienced cyber security professional who enjoys a blend of security operations, incident response, vulnerability management, security assurance and stakeholder engagement. You will play a key role in improving security controls, reducing organisational risk and enhancing cyber resilience across the business. The role responsibilities As a Senior Security Analyst, you will provide a proactive and consistent cyber security operations and assurance capability across the organisation. You will provide day-to-day security monitoring activities, support incident response processes, manage vulnerability remediation, and contribute to the ongoing development of security controls, policies and procedures. You will need Strong experience in cyber security operations, security monitoring and incident response. Good understanding of SIEM, EDR and network monitoring technologies. Experience investigating security incidents across cloud, endpoint and network environments. Knowledge of vulnerability management processes and remediation tracking. Understanding of modern cyber threats, attack techniques and security controls. Ability to analyse security data and present findings to both technical and non-technical audiences. Strong documentation, reporting and stakeholder management skills. Excellent written and verbal communication skills. Ability to collaborate effectively with internal teams, suppliers and senior stakeholders. 1 or more of SC-200, CySA+, Security+, GCIH or GMON, CISSP What you'll get in return Strong salary of between 55k and 61k. Flexible hybrid working arrangements. More remote than not, initially once a week on site, which will likely reduce in time. Strong pension and benefits package. Ongoing professional development and certification support. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior Network and Security Engineer - L2/L3 Network Infrastructure - Cyber Security - SIEM tools My client who are leaders in their field are looking for a Senior Cyber Security and Network Analyst to provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives. Responsibilities: Support the delivery and maintenance of the organisation's cyber security and network infrastructure, ensuring systems remain secure, resilient, and aligned to business needs Manage day-to-day security operations, including monitoring SIEM platforms, Firewalls, endpoint protection, and threat detection tools Investigate security incidents and vulnerabilities, recommending and implementing corrective actions where required Maintain and support network technologies including LAN/WAN, Wi-Fi, Internet connectivity, and Layer 2/3 infrastructure Contribute to cyber security and infrastructure projects, including the implementation of new security controls and technologies Perform patching, upgrades, and ongoing maintenance across security and network environments to minimise risk and downtime Develop and maintain security policies, operational procedures, technical documentation, and compliance standards Support disaster recovery and business continuity planning, testing, and readiness activities Key Experience & Skills: Palo Alto Firewalls and all associated NG services Endpoint detection and remediation Proven track record in Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security
Jul 30, 2026
Full time
Senior Network and Security Engineer - L2/L3 Network Infrastructure - Cyber Security - SIEM tools My client who are leaders in their field are looking for a Senior Cyber Security and Network Analyst to provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives. Responsibilities: Support the delivery and maintenance of the organisation's cyber security and network infrastructure, ensuring systems remain secure, resilient, and aligned to business needs Manage day-to-day security operations, including monitoring SIEM platforms, Firewalls, endpoint protection, and threat detection tools Investigate security incidents and vulnerabilities, recommending and implementing corrective actions where required Maintain and support network technologies including LAN/WAN, Wi-Fi, Internet connectivity, and Layer 2/3 infrastructure Contribute to cyber security and infrastructure projects, including the implementation of new security controls and technologies Perform patching, upgrades, and ongoing maintenance across security and network environments to minimise risk and downtime Develop and maintain security policies, operational procedures, technical documentation, and compliance standards Support disaster recovery and business continuity planning, testing, and readiness activities Key Experience & Skills: Palo Alto Firewalls and all associated NG services Endpoint detection and remediation Proven track record in Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security
Role: Cyber Security Lead Location: Nottinghamshire Working Arrangement: 3 days a week in office Salary: Up to 70k Are you an experienced SOC professional who's ready to take the next step into leadership without leaving the technical work behind? We're looking for a Cyber Security Operations Manager to lead our in-house Security Operations capability while remaining deeply involved in the day-to-day technical aspects of detection, response and continuous improvement. This role is ideal for someone moving from a Senior SOC Analyst, Senior Security Engineer or SOC Team Lead position who wants to develop their leadership skills while staying hands-on. You'll spend around 80% of your time working on technical security operations and 20% leading and developing the team, making this an excellent opportunity for someone looking for their first management role. What you'll be doing Leading and mentoring a small SOC team while remaining an active technical contributor. Investigating and responding to security incidents across enterprise, cloud and operational technology environments. Improving detection capabilities, automation and SOC processes to stay ahead of emerging threats. Working closely with vulnerability management, incident response and governance teams to strengthen the organisation's security posture. Taking part in the on-call rota and providing technical leadership during security incidents. What we're looking for You'll likely have experience in a senior SOC or security operations role and be ready to take the next step into people leadership. You'll bring: Strong experience with security monitoring, threat detection and incident response. Hands-on knowledge of SIEM, SOAR and security tooling. A passion for improving detection capabilities and automating security operations. The confidence to mentor others and influence technical decisions. Excellent communication skills and the ability to collaborate across technical teams. Professional certifications such as CISSP, CISM, GCIH, GCIA, GSEC or cloud security certifications are welcome but not essential. Why join us? This is an opportunity to shape the future of an evolving Security Operations function within a large, complex technology environment. You'll have the autonomy to improve processes, introduce new ideas and develop your leadership career while remaining close to the technology you enjoy. If you're looking for a role that combines technical depth with your first step into management, we'd love to hear from you. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.
Jul 30, 2026
Full time
Role: Cyber Security Lead Location: Nottinghamshire Working Arrangement: 3 days a week in office Salary: Up to 70k Are you an experienced SOC professional who's ready to take the next step into leadership without leaving the technical work behind? We're looking for a Cyber Security Operations Manager to lead our in-house Security Operations capability while remaining deeply involved in the day-to-day technical aspects of detection, response and continuous improvement. This role is ideal for someone moving from a Senior SOC Analyst, Senior Security Engineer or SOC Team Lead position who wants to develop their leadership skills while staying hands-on. You'll spend around 80% of your time working on technical security operations and 20% leading and developing the team, making this an excellent opportunity for someone looking for their first management role. What you'll be doing Leading and mentoring a small SOC team while remaining an active technical contributor. Investigating and responding to security incidents across enterprise, cloud and operational technology environments. Improving detection capabilities, automation and SOC processes to stay ahead of emerging threats. Working closely with vulnerability management, incident response and governance teams to strengthen the organisation's security posture. Taking part in the on-call rota and providing technical leadership during security incidents. What we're looking for You'll likely have experience in a senior SOC or security operations role and be ready to take the next step into people leadership. You'll bring: Strong experience with security monitoring, threat detection and incident response. Hands-on knowledge of SIEM, SOAR and security tooling. A passion for improving detection capabilities and automating security operations. The confidence to mentor others and influence technical decisions. Excellent communication skills and the ability to collaborate across technical teams. Professional certifications such as CISSP, CISM, GCIH, GCIA, GSEC or cloud security certifications are welcome but not essential. Why join us? This is an opportunity to shape the future of an evolving Security Operations function within a large, complex technology environment. You'll have the autonomy to improve processes, introduce new ideas and develop your leadership career while remaining close to the technology you enjoy. If you're looking for a role that combines technical depth with your first step into management, we'd love to hear from you. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.
Technology Risk / Compliance Analyst (GRC) Up to 66,000 + benefits Edinburgh or Glasgow Hybrid - 2 days office / 3 days home Our client is a fast-growing, well-established software business providing regulatory and compliance solutions to financial services organisations. They are looking for a Technology Risk / Compliance Analyst to join their Governance, Risk & Compliance function, reporting directly to the VP of GRC. This role can be based out of either the Edinburgh or Glasgow office, working a hybrid pattern of 2 days in the office and 3 days from home. This is a genuine opportunity to build specialist expertise in technology, cyber, data and third-party risk within a regulated financial services environment - with direct exposure to senior GRC oversight, governance forums, control assurance and client due diligence work. What you'll be doing Supporting risk and control self-assessments across technology, cyber security, data, cloud services and third-party/supplier risk Analysing incidents, operational events and control data to identify trends, root causes and areas for improvement Tracking risk actions and remediation plans, escalating overdue items where required Maintaining key risk indicators and control information to support accurate governance and client assurance reporting Preparing draft packs, dashboards and summary updates for senior GRC review Supporting responses to client, audit and regulatory due diligence requests Contributing to continuous improvement of risk processes, including the use of automation and AI-enabled tools What we're looking for Proven skills in a risk, audit, technology, cyber, data or controls role Financial services background essential - experience working in, or with, a regulated environment Experience with a GRC or compliance automation platform (e.g. Secureframe, Vanta, Drata or similar) is a strong plus Naturally curious and proactive - comfortable identifying risks unprompted and confident challenging control owners on findings Strong analytical skills and the ability to translate risk data into clear, actionable insight for technical, non-technical and client audiences Awareness of frameworks such as ISO 27001, NIST, SOC 2, GDPR, DORA or operational resilience is desirable What's on offer Salary up to 66,000 depending on experience Hybrid working - 2 days in the office (Edinburgh or Glasgow), 3 days from home Benefits package (pension, healthcare and further details on application) Direct exposure to senior GRC leadership and governance forums Genuine scope to shape and improve risk processes, not just maintain them If the above sounds like you please send a copy of your latest CV for a confidential discussion Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Jul 30, 2026
Full time
Technology Risk / Compliance Analyst (GRC) Up to 66,000 + benefits Edinburgh or Glasgow Hybrid - 2 days office / 3 days home Our client is a fast-growing, well-established software business providing regulatory and compliance solutions to financial services organisations. They are looking for a Technology Risk / Compliance Analyst to join their Governance, Risk & Compliance function, reporting directly to the VP of GRC. This role can be based out of either the Edinburgh or Glasgow office, working a hybrid pattern of 2 days in the office and 3 days from home. This is a genuine opportunity to build specialist expertise in technology, cyber, data and third-party risk within a regulated financial services environment - with direct exposure to senior GRC oversight, governance forums, control assurance and client due diligence work. What you'll be doing Supporting risk and control self-assessments across technology, cyber security, data, cloud services and third-party/supplier risk Analysing incidents, operational events and control data to identify trends, root causes and areas for improvement Tracking risk actions and remediation plans, escalating overdue items where required Maintaining key risk indicators and control information to support accurate governance and client assurance reporting Preparing draft packs, dashboards and summary updates for senior GRC review Supporting responses to client, audit and regulatory due diligence requests Contributing to continuous improvement of risk processes, including the use of automation and AI-enabled tools What we're looking for Proven skills in a risk, audit, technology, cyber, data or controls role Financial services background essential - experience working in, or with, a regulated environment Experience with a GRC or compliance automation platform (e.g. Secureframe, Vanta, Drata or similar) is a strong plus Naturally curious and proactive - comfortable identifying risks unprompted and confident challenging control owners on findings Strong analytical skills and the ability to translate risk data into clear, actionable insight for technical, non-technical and client audiences Awareness of frameworks such as ISO 27001, NIST, SOC 2, GDPR, DORA or operational resilience is desirable What's on offer Salary up to 66,000 depending on experience Hybrid working - 2 days in the office (Edinburgh or Glasgow), 3 days from home Benefits package (pension, healthcare and further details on application) Direct exposure to senior GRC leadership and governance forums Genuine scope to shape and improve risk processes, not just maintain them If the above sounds like you please send a copy of your latest CV for a confidential discussion Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Jul 30, 2026
Contractor
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
SOC Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes Salary: 65,000 + 10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer 65,000 basic salary. 10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hanslope Park .
Jul 29, 2026
Full time
SOC Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes Salary: 65,000 + 10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer 65,000 basic salary. 10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hanslope Park .
Senior Security Engineering Team Lead Leeds (Home with 1 HQ visit per quarter) Up to 82,500 (NEG) + Excellent Benefits Are you an experienced Security Engineer ready to lead from the front? We're supporting a leading international managed technology organisation in the search for a Senior Security Engineering Team Lead to head a dedicated cyber security engineering function supporting a major enterprise customer operating within a highly regulated environment. This is far more than a traditional management role. You'll remain hands-on, acting as the technical authority for Microsoft security technologies whilst leading a team of experienced Security Analysts and Engineers responsible for protecting a critical customer environment. If you're passionate about Microsoft security, detection engineering, automation and mentoring technical teams, this is an opportunity to influence the direction of an enterprise-scale security operation. The Opportunity As the technical lead for the Security Engineering function, you'll own the security platform estate, providing architectural guidance, driving continuous improvement and acting as the primary escalation point for complex cyber security incidents. You'll combine strategic leadership with hands-on engineering, working closely with Security Analysts, Infrastructure teams and customer stakeholders to ensure security platforms remain resilient, effective and continually evolving. This is an excellent opportunity to join an organisation that invests heavily in technology, professional development and long-term career progression whilst working with some of the latest Microsoft security technologies. Key Responsibilities Lead and develop a team of Security Engineers and Security Analysts Act as the senior technical escalation point for complex cyber security incidents Own the configuration, maintenance and optimisation of the Microsoft security platform Drive detection engineering, rule tuning and continuous platform improvement Lead SIEM and SOAR engineering activities, including automation and Logic Apps Oversee log ingestion, telemetry quality and detection coverage Support vulnerability management and exposure management tooling Work closely with customers and internal technical teams on security architecture and platform improvements Mentor engineers and analysts, helping raise technical capability across the team Contribute to platform roadmaps, governance, documentation and service improvements Technology Environment You'll work across a modern Microsoft-centric cyber security stack including: Microsoft Defender XDR Defender for Endpoint Defender for Identity Microsoft Sentinel Logic Apps SOAR Automation Microsoft Purview Qualys XM Cyber CyberArk Detection Engineering KQL Threat Hunting Platform Engineering About You We're looking for someone who combines deep technical expertise with natural leadership skills. You'll likely have experience in areas such as: Security Engineering Detection Engineering SOC Engineering Microsoft Security Security Platform Management Cyber Security Architecture Security Automation Team Leadership You'll also possess: Expert knowledge of Microsoft Defender technologies Strong Microsoft Sentinel experience Experience building or improving security detections Knowledge of SOAR and security automation Experience within regulated or enterprise environments Excellent stakeholder management and communication skills Previous leadership or mentoring experience Why Apply? This organisation is recognised as one of the world's leading managed technology providers, delivering cloud, cyber security, data and digital workplace solutions to thousands of enterprise customers across multiple countries. It combines the scale of an international business with a culture that genuinely invests in its people through continuous learning, technical certifications, structured development programmes and internal career progression. You'll be joining at an exciting stage of growth, leading a newly established security capability supporting a strategic customer where you'll have genuine influence over both the technology roadmap and the development of your team. Package Salary up to 82,500 (NEG) Home working with one visit to HQ per quarter Excellent benefits package Significant investment in training and certifications Career progression opportunities Opportunity to work with enterprise Microsoft security technologies Technical leadership role with genuine strategic influence
Jul 29, 2026
Full time
Senior Security Engineering Team Lead Leeds (Home with 1 HQ visit per quarter) Up to 82,500 (NEG) + Excellent Benefits Are you an experienced Security Engineer ready to lead from the front? We're supporting a leading international managed technology organisation in the search for a Senior Security Engineering Team Lead to head a dedicated cyber security engineering function supporting a major enterprise customer operating within a highly regulated environment. This is far more than a traditional management role. You'll remain hands-on, acting as the technical authority for Microsoft security technologies whilst leading a team of experienced Security Analysts and Engineers responsible for protecting a critical customer environment. If you're passionate about Microsoft security, detection engineering, automation and mentoring technical teams, this is an opportunity to influence the direction of an enterprise-scale security operation. The Opportunity As the technical lead for the Security Engineering function, you'll own the security platform estate, providing architectural guidance, driving continuous improvement and acting as the primary escalation point for complex cyber security incidents. You'll combine strategic leadership with hands-on engineering, working closely with Security Analysts, Infrastructure teams and customer stakeholders to ensure security platforms remain resilient, effective and continually evolving. This is an excellent opportunity to join an organisation that invests heavily in technology, professional development and long-term career progression whilst working with some of the latest Microsoft security technologies. Key Responsibilities Lead and develop a team of Security Engineers and Security Analysts Act as the senior technical escalation point for complex cyber security incidents Own the configuration, maintenance and optimisation of the Microsoft security platform Drive detection engineering, rule tuning and continuous platform improvement Lead SIEM and SOAR engineering activities, including automation and Logic Apps Oversee log ingestion, telemetry quality and detection coverage Support vulnerability management and exposure management tooling Work closely with customers and internal technical teams on security architecture and platform improvements Mentor engineers and analysts, helping raise technical capability across the team Contribute to platform roadmaps, governance, documentation and service improvements Technology Environment You'll work across a modern Microsoft-centric cyber security stack including: Microsoft Defender XDR Defender for Endpoint Defender for Identity Microsoft Sentinel Logic Apps SOAR Automation Microsoft Purview Qualys XM Cyber CyberArk Detection Engineering KQL Threat Hunting Platform Engineering About You We're looking for someone who combines deep technical expertise with natural leadership skills. You'll likely have experience in areas such as: Security Engineering Detection Engineering SOC Engineering Microsoft Security Security Platform Management Cyber Security Architecture Security Automation Team Leadership You'll also possess: Expert knowledge of Microsoft Defender technologies Strong Microsoft Sentinel experience Experience building or improving security detections Knowledge of SOAR and security automation Experience within regulated or enterprise environments Excellent stakeholder management and communication skills Previous leadership or mentoring experience Why Apply? This organisation is recognised as one of the world's leading managed technology providers, delivering cloud, cyber security, data and digital workplace solutions to thousands of enterprise customers across multiple countries. It combines the scale of an international business with a culture that genuinely invests in its people through continuous learning, technical certifications, structured development programmes and internal career progression. You'll be joining at an exciting stage of growth, leading a newly established security capability supporting a strategic customer where you'll have genuine influence over both the technology roadmap and the development of your team. Package Salary up to 82,500 (NEG) Home working with one visit to HQ per quarter Excellent benefits package Significant investment in training and certifications Career progression opportunities Opportunity to work with enterprise Microsoft security technologies Technical leadership role with genuine strategic influence
Senior IT Support Analyst Location: Coventry Head Office (Hybrid Working) Hours: Full time (37.5 hours) Monday to Friday (08:00-16:30) Package: Basic salary up to £37,000 (dependent on experience) plus bonus and flexible benefits package including hybrid working, up to 27 days holiday (plus additional annual leave purchasing scheme) Sector: Packaging Distribution Protecting what matters, together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With more than 75 years of heritage, we combine the stability of an established market leader with the ambition and pace of a business committed to continual growth. Every colleague has the opportunity to make a meaningful contribution, whilst benefiting from genuine career development and progression opportunities. We provide competitive rewards, flexible benefits and a culture built on teamwork, accountability, adaptability and continuous improvement. If you're looking to develop your career within an IT team that's embracing innovation, we'd love to hear from you. The Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. As our Senior IT Support Analyst , you'll take ownership of the day-to-day helpdesk operation, providing expert 2nd line support whilst acting as the technical lead for the service desk. Working closely with the IT Manager, you'll help improve user experience, introduce smarter ways of working and play a key role in developing a more efficient, AI-enabled support function. This is an ideal opportunity for someone who enjoys solving technical challenges whilst influencing how an IT support service continues to evolve. What you will be doing Taking ownership of the Freshservice helpdesk, ensuring tickets are prioritised and resolved within agreed service levels. Providing expert 2nd line support across Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint and core business applications. Acting as the first technical escalation point, providing guidance and support to colleagues where required. Championing the use of Freshservice Freddy AI, Microsoft Copilot and automation tools to improve service delivery. Identifying opportunities to streamline support processes and reduce manual administration through automation. Developing and maintaining knowledge base articles, documentation and standard operating procedures. Supporting user onboarding, offboarding, device provisioning and licence management. Monitoring helpdesk performance, identifying trends and recommending continuous improvements. Contributing to infrastructure projects, technology rollouts and site integrations across the wider business. Delivering an outstanding support experience through excellent communication and customer service. Core working hours are Monday to Friday, 08:00-16:30. Whilst out-of-hours support is not a routine requirement, occasional assistance may be required during major service incidents or critical cybersecurity events. What you will bring We're looking for an experienced IT professional who combines strong technical expertise with a genuine passion for delivering exceptional customer support. Ideally, you'll be able to demonstrate many of the following: At least three years' experience within an IT support or service desk environment, including 2nd line technical support. Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams. Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk. Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly to non-technical users. The confidence to manage a busy support queue independently whilst effectively prioritising competing demands. A genuine interest in AI technologies and how they can improve IT service delivery. Full UK driving licence is essential (with occasional travel required to other UK locations) Experience with Freshservice, Freddy AI, Microsoft Copilot, Claude Enterprise, NinjaOne, Microsoft certifications, ITIL and modern endpoint management technologies would all be advantageous, although not essential. What you will get We provide a competitive basic salary together with bonus opportunities and a flexible employee benefits package which can include: 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional holiday purchasing scheme Hybrid working Contributory pension scheme Free parking at the majority of our locations Annual paid volunteering day Employee assistance programme Extensive training, development and progression opportunities Employee discount scheme Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced family-friendly policies Long service awards Charitable giving initiatives Financial support with eye tests and DSE glasses EE mobile discount scheme Candidate referral scheme (£750 reward) Your future with us At Macfarlane Group, you'll have the opportunity to shape your own career within a large and growing business. Alongside exposure to a modern Microsoft 365 environment and significant investment in AI-powered technologies, you'll benefit from structured development plans, ongoing technical training and genuine opportunities to progress across our wider IT function and the Group as a whole. Apply Today We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up-to-date CV. All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please
Jul 29, 2026
Full time
Senior IT Support Analyst Location: Coventry Head Office (Hybrid Working) Hours: Full time (37.5 hours) Monday to Friday (08:00-16:30) Package: Basic salary up to £37,000 (dependent on experience) plus bonus and flexible benefits package including hybrid working, up to 27 days holiday (plus additional annual leave purchasing scheme) Sector: Packaging Distribution Protecting what matters, together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With more than 75 years of heritage, we combine the stability of an established market leader with the ambition and pace of a business committed to continual growth. Every colleague has the opportunity to make a meaningful contribution, whilst benefiting from genuine career development and progression opportunities. We provide competitive rewards, flexible benefits and a culture built on teamwork, accountability, adaptability and continuous improvement. If you're looking to develop your career within an IT team that's embracing innovation, we'd love to hear from you. The Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. As our Senior IT Support Analyst , you'll take ownership of the day-to-day helpdesk operation, providing expert 2nd line support whilst acting as the technical lead for the service desk. Working closely with the IT Manager, you'll help improve user experience, introduce smarter ways of working and play a key role in developing a more efficient, AI-enabled support function. This is an ideal opportunity for someone who enjoys solving technical challenges whilst influencing how an IT support service continues to evolve. What you will be doing Taking ownership of the Freshservice helpdesk, ensuring tickets are prioritised and resolved within agreed service levels. Providing expert 2nd line support across Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint and core business applications. Acting as the first technical escalation point, providing guidance and support to colleagues where required. Championing the use of Freshservice Freddy AI, Microsoft Copilot and automation tools to improve service delivery. Identifying opportunities to streamline support processes and reduce manual administration through automation. Developing and maintaining knowledge base articles, documentation and standard operating procedures. Supporting user onboarding, offboarding, device provisioning and licence management. Monitoring helpdesk performance, identifying trends and recommending continuous improvements. Contributing to infrastructure projects, technology rollouts and site integrations across the wider business. Delivering an outstanding support experience through excellent communication and customer service. Core working hours are Monday to Friday, 08:00-16:30. Whilst out-of-hours support is not a routine requirement, occasional assistance may be required during major service incidents or critical cybersecurity events. What you will bring We're looking for an experienced IT professional who combines strong technical expertise with a genuine passion for delivering exceptional customer support. Ideally, you'll be able to demonstrate many of the following: At least three years' experience within an IT support or service desk environment, including 2nd line technical support. Strong working knowledge of Microsoft 365, particularly Entra ID, Intune, Exchange Online and Microsoft Teams. Experience using an IT service management platform such as Freshservice, ServiceNow, Jira Service Management or Zendesk. Excellent troubleshooting and problem-solving skills with the ability to communicate technical concepts clearly to non-technical users. The confidence to manage a busy support queue independently whilst effectively prioritising competing demands. A genuine interest in AI technologies and how they can improve IT service delivery. Full UK driving licence is essential (with occasional travel required to other UK locations) Experience with Freshservice, Freddy AI, Microsoft Copilot, Claude Enterprise, NinjaOne, Microsoft certifications, ITIL and modern endpoint management technologies would all be advantageous, although not essential. What you will get We provide a competitive basic salary together with bonus opportunities and a flexible employee benefits package which can include: 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional holiday purchasing scheme Hybrid working Contributory pension scheme Free parking at the majority of our locations Annual paid volunteering day Employee assistance programme Extensive training, development and progression opportunities Employee discount scheme Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced family-friendly policies Long service awards Charitable giving initiatives Financial support with eye tests and DSE glasses EE mobile discount scheme Candidate referral scheme (£750 reward) Your future with us At Macfarlane Group, you'll have the opportunity to shape your own career within a large and growing business. Alongside exposure to a modern Microsoft 365 environment and significant investment in AI-powered technologies, you'll benefit from structured development plans, ongoing technical training and genuine opportunities to progress across our wider IT function and the Group as a whole. Apply Today We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click 'apply' to submit your up-to-date CV. All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please
SOC Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes Salary: £65,000 + £10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in Real Time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer £65,000 basic salary. £10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hanslope Park .
Jul 29, 2026
Full time
SOC Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes Salary: £65,000 + £10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in Real Time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer £65,000 basic salary. £10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hanslope Park .
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: £550-£600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in Real Time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. £550-£600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Jul 29, 2026
Contractor
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: £550-£600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in Real Time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. £550-£600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Senior GRC Cyber Security Analyst London (Hybrid, 3 days in office) 70,000- 85,000 + Benefits A growing international organisation is looking to strengthen its cyber security capability with the appointment of a Senior Cyber Security Analyst (Governance, Risk & Compliance). This is a fantastic opportunity to join a developing security function where you'll play a key role in governance, risk management, regulatory compliance and information security assurance across the business. The Opportunity Working closely with the Director of Information Security, you'll help drive security governance, maintain compliance frameworks and provide clear security risk insight to stakeholders across the organisation. This is a varied role offering exposure to security strategy, audits, supplier assurance and executive reporting within a complex technology environment. Key Responsibilities Governance & Compliance Maintain Information Security policies, standards and procedures Support compliance with ISO 27001, GDPR, NIS2 and related frameworks Coordinate audit evidence and compliance activities Maintain governance documentation and control frameworks Risk Management Maintain the Information Security Risk Register Facilitate risk assessments with business stakeholders Track remediation plans and improvement actions Produce meaningful security reporting and dashboards Third Party Assurance Conduct supplier security assessments Manage customer security questionnaires Support third-party due diligence activities Reporting & Security Awareness Produce KPI and KRI reporting Support executive and board reporting Coordinate security awareness initiatives Contribute to Business Continuity and Disaster Recovery activities About You You'll have previous experience within a Cyber Security Governance, Risk & Compliance function together with knowledge of: ISO 27001 GDPR NIS2 Risk Management Security Policies & Standards Audit & Compliance Supplier Assurance Microsoft 365 Relevant cyber security certifications would be advantageous but are not essential. Package 70,000- 85,000 DOE Hybrid Working 3 days in the London Office Opportunity to shape and mature cyber governance Exposure to enterprise security programmes Excellent long-term career progression Apply today with your most up-to-date CV! BH36687
Jul 29, 2026
Full time
Senior GRC Cyber Security Analyst London (Hybrid, 3 days in office) 70,000- 85,000 + Benefits A growing international organisation is looking to strengthen its cyber security capability with the appointment of a Senior Cyber Security Analyst (Governance, Risk & Compliance). This is a fantastic opportunity to join a developing security function where you'll play a key role in governance, risk management, regulatory compliance and information security assurance across the business. The Opportunity Working closely with the Director of Information Security, you'll help drive security governance, maintain compliance frameworks and provide clear security risk insight to stakeholders across the organisation. This is a varied role offering exposure to security strategy, audits, supplier assurance and executive reporting within a complex technology environment. Key Responsibilities Governance & Compliance Maintain Information Security policies, standards and procedures Support compliance with ISO 27001, GDPR, NIS2 and related frameworks Coordinate audit evidence and compliance activities Maintain governance documentation and control frameworks Risk Management Maintain the Information Security Risk Register Facilitate risk assessments with business stakeholders Track remediation plans and improvement actions Produce meaningful security reporting and dashboards Third Party Assurance Conduct supplier security assessments Manage customer security questionnaires Support third-party due diligence activities Reporting & Security Awareness Produce KPI and KRI reporting Support executive and board reporting Coordinate security awareness initiatives Contribute to Business Continuity and Disaster Recovery activities About You You'll have previous experience within a Cyber Security Governance, Risk & Compliance function together with knowledge of: ISO 27001 GDPR NIS2 Risk Management Security Policies & Standards Audit & Compliance Supplier Assurance Microsoft 365 Relevant cyber security certifications would be advantageous but are not essential. Package 70,000- 85,000 DOE Hybrid Working 3 days in the London Office Opportunity to shape and mature cyber governance Exposure to enterprise security programmes Excellent long-term career progression Apply today with your most up-to-date CV! BH36687
An exciting opportunity has arisen to join our growing ICT Department as a junior member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. This is an entry-level role offering a structured route into a rewarding cyber security career. With a modern, cloud-first security stack already in place, it is an exciting time to join the business and learn your craft as we mature our detection, response, and automation capabilities across a global estate. You will work alongside the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - gaining a rounded understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance from our Cyber Security Analysts and Senior Cyber Security Analyst, you will develop the skills, knowledge, and confidence to grow into a Cyber Security Analyst over time. You will learn to analyse security alerts and incidents, help identify issues, and support the team in recommending solutions, while building familiarity with the tools we use every day - Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. You will work both independently and collaboratively, sharing what you learn and contributing openly to team projects and meetings across all regions. We are looking for someone bright, enthusiastic, and quick to learn, with a genuine passion for data and cyber security and a real appetite for problem-solving. You will be a developing communicator, self-motivated, and reliable, and you will be actively encouraged and supported to study towards relevant certifications as part of a genuine commitment to continual learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Work alongside the team to actively support day-to-day security operations and monitoring. Learn to analyse security alerts and incidents within Cortex XSIAM and respond effectively under guidance. Build familiarity with the organisation's SIEM, SOAR, DLP, email security, and endpoint tooling and processes. Use developing analytical skills to help evaluate risks posed by cyber threats and support reporting for decision-making. Manage assigned tickets and requests through Halo ITSM. Strategic & Developmental Duties Learn how to develop effective controls to detect, prevent, and mitigate cyber-attacks. Provide regular status updates to the team and stakeholders. Support the team in preparing documentation, communications, and reports. Learn about risk and information governance within the context of cyber security. Participate in and contribute to relevant project and team meetings. Work towards becoming a recognised contact within the context of the role. Knowledge & Technical Skills A working understanding of cyber-attack techniques, tools, and mitigation controls. Awareness of up-to-date security threats and common exploits. Understanding of threat vectors against Windows, macOS, and Linux platforms. Awareness of anti-virus, anti-malware, and endpoint protection concepts. Familiarity with SIEM concepts (Cortex XSIAM, Microsoft Sentinel, or equivalent). Familiarity with cloud services (Microsoft Azure, Microsoft 365, AWS). Awareness of incident management processes. Understanding of adversary motivations in cybercrime and phishing attacks. Qualifications A degree in Information Security, Computer Science, Computer Forensics, or a similar subject; alternatively, equivalent prior experience or a demonstrable hands-on interest in cyber security. Holding, or actively working towards, an entry-level certification (e.g. ISC2 Certified in Cybersecurity, CompTIA Security+ or Blue Team Level 1) is desirable. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MS INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jul 29, 2026
Full time
An exciting opportunity has arisen to join our growing ICT Department as a junior member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. This is an entry-level role offering a structured route into a rewarding cyber security career. With a modern, cloud-first security stack already in place, it is an exciting time to join the business and learn your craft as we mature our detection, response, and automation capabilities across a global estate. You will work alongside the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - gaining a rounded understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance from our Cyber Security Analysts and Senior Cyber Security Analyst, you will develop the skills, knowledge, and confidence to grow into a Cyber Security Analyst over time. You will learn to analyse security alerts and incidents, help identify issues, and support the team in recommending solutions, while building familiarity with the tools we use every day - Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. You will work both independently and collaboratively, sharing what you learn and contributing openly to team projects and meetings across all regions. We are looking for someone bright, enthusiastic, and quick to learn, with a genuine passion for data and cyber security and a real appetite for problem-solving. You will be a developing communicator, self-motivated, and reliable, and you will be actively encouraged and supported to study towards relevant certifications as part of a genuine commitment to continual learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Work alongside the team to actively support day-to-day security operations and monitoring. Learn to analyse security alerts and incidents within Cortex XSIAM and respond effectively under guidance. Build familiarity with the organisation's SIEM, SOAR, DLP, email security, and endpoint tooling and processes. Use developing analytical skills to help evaluate risks posed by cyber threats and support reporting for decision-making. Manage assigned tickets and requests through Halo ITSM. Strategic & Developmental Duties Learn how to develop effective controls to detect, prevent, and mitigate cyber-attacks. Provide regular status updates to the team and stakeholders. Support the team in preparing documentation, communications, and reports. Learn about risk and information governance within the context of cyber security. Participate in and contribute to relevant project and team meetings. Work towards becoming a recognised contact within the context of the role. Knowledge & Technical Skills A working understanding of cyber-attack techniques, tools, and mitigation controls. Awareness of up-to-date security threats and common exploits. Understanding of threat vectors against Windows, macOS, and Linux platforms. Awareness of anti-virus, anti-malware, and endpoint protection concepts. Familiarity with SIEM concepts (Cortex XSIAM, Microsoft Sentinel, or equivalent). Familiarity with cloud services (Microsoft Azure, Microsoft 365, AWS). Awareness of incident management processes. Understanding of adversary motivations in cybercrime and phishing attacks. Qualifications A degree in Information Security, Computer Science, Computer Forensics, or a similar subject; alternatively, equivalent prior experience or a demonstrable hands-on interest in cyber security. Holding, or actively working towards, an entry-level certification (e.g. ISC2 Certified in Cybersecurity, CompTIA Security+ or Blue Team Level 1) is desirable. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MS INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
Senior IT Support Analyst Bristol £35,000 - £37,500 per annum VIQU have partnered with a growing building services organisation in Bristol who are hiring This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd 3rd line support in a Microsoft environment, and capable of leading service management and project delivery. Experience required for the Senior IT Support Analyst Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently. Hands on experience with Microsoft 365 administration, Intune, and Windows 11. Exposure to Azure cloud, and virtual infrastructure (Hyper-V/ VMware). Experience with security tools like Microsoft Defender. Understanding of networking fundamentals. Interest in automation and AI. Strong communication and stakeholder management skills. Experience with Dynamics 365 would be advantageous. Job Duties of the Senior IT Support Analyst Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams as well as Azure cloud services. Provide IT support to 300+ end users. Implement and maintain Intune, AD and Entra ID solutions. Assist with ongoing IT projects (e.g. Dynamics 365 implementation). Conduct security assessments using Defender and maintain disaster recovery systems. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Jul 29, 2026
Full time
Senior IT Support Analyst Bristol £35,000 - £37,500 per annum VIQU have partnered with a growing building services organisation in Bristol who are hiring This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd 3rd line support in a Microsoft environment, and capable of leading service management and project delivery. Experience required for the Senior IT Support Analyst Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently. Hands on experience with Microsoft 365 administration, Intune, and Windows 11. Exposure to Azure cloud, and virtual infrastructure (Hyper-V/ VMware). Experience with security tools like Microsoft Defender. Understanding of networking fundamentals. Interest in automation and AI. Strong communication and stakeholder management skills. Experience with Dynamics 365 would be advantageous. Job Duties of the Senior IT Support Analyst Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams as well as Azure cloud services. Provide IT support to 300+ end users. Implement and maintain Intune, AD and Entra ID solutions. Assist with ongoing IT projects (e.g. Dynamics 365 implementation). Conduct security assessments using Defender and maintain disaster recovery systems. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
SOC Manager/Analyst (DV Cleared) Location: Hounslow Park (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Jul 29, 2026
Contractor
SOC Manager/Analyst (DV Cleared) Location: Hounslow Park (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Principal Identity & Access Lead London or Milton Keynes (2 days on site) £75 - £85k + 15% bonus We are working with an established organisation who are embarking on a significant digital transformation programme and are seeking a Principal Identity & Access Lead to shape and deliver their enterprise Identity and Access Management (IAM) strategy. The role will play a pivotal role in protecting critical systems, data, and business services by leading the evolution of the organisation's IAM capability. Working closely with the CISO and senior stakeholders, you will design, implement, and continuously enhance IAM and Privileged Access Management (PAM) solutions that strengthen resilience, support regulatory compliance, and enable secure business transformation. Key responsibilities include: Own and drive the enterprise IAM vision, roadmap and strategy, ensuring identity security capabilities support organisational goals and regulatory expectations Lead the selection, deployment, integration and ongoing optimisation of IAM and PAM solutions Champion identity governance and access management best practices across the organisation, influencing stakeholders at all levels Lead the design and operation of robust IAM and PAM controls that protect critical systems, data and business services Drive a culture of least privilege, accountability and access governance through effective control frameworks and stakeholder engagement Deliver insightful reporting and executive-level briefings on IAM risk, compliance, maturity and control effectiveness Lead a team of IAM Analysts Experience with IAM and PAM tools such as SailPoint, CyberArk, Delinea or similar is essential. If you're passionate about building secure, scalable identity services and enjoy working across technology, architecture and business teams, please apply now.
Jul 29, 2026
Full time
Principal Identity & Access Lead London or Milton Keynes (2 days on site) £75 - £85k + 15% bonus We are working with an established organisation who are embarking on a significant digital transformation programme and are seeking a Principal Identity & Access Lead to shape and deliver their enterprise Identity and Access Management (IAM) strategy. The role will play a pivotal role in protecting critical systems, data, and business services by leading the evolution of the organisation's IAM capability. Working closely with the CISO and senior stakeholders, you will design, implement, and continuously enhance IAM and Privileged Access Management (PAM) solutions that strengthen resilience, support regulatory compliance, and enable secure business transformation. Key responsibilities include: Own and drive the enterprise IAM vision, roadmap and strategy, ensuring identity security capabilities support organisational goals and regulatory expectations Lead the selection, deployment, integration and ongoing optimisation of IAM and PAM solutions Champion identity governance and access management best practices across the organisation, influencing stakeholders at all levels Lead the design and operation of robust IAM and PAM controls that protect critical systems, data and business services Drive a culture of least privilege, accountability and access governance through effective control frameworks and stakeholder engagement Deliver insightful reporting and executive-level briefings on IAM risk, compliance, maturity and control effectiveness Lead a team of IAM Analysts Experience with IAM and PAM tools such as SailPoint, CyberArk, Delinea or similar is essential. If you're passionate about building secure, scalable identity services and enjoy working across technology, architecture and business teams, please apply now.
SOC Manager/Analyst (DV Cleared) Location: Hounslow Park (On-site) Contract Length: 3 Years Rate: £550-£600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in Real Time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. £550-£600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Jul 29, 2026
Contractor
SOC Manager/Analyst (DV Cleared) Location: Hounslow Park (On-site) Contract Length: 3 Years Rate: £550-£600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in Real Time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. £550-£600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Job Title: Senior Support Analyst Contract Type: Fixed Term Contract Contract Length: 24 Months Location: Hybrid Working (1 day per week on site) Our client is seeking an experienced Senior Support Analyst to join their IT Operations and Cyber Security team. This pivotal role focuses on enhancing day-to-day IT operations and driving digital transformation initiatives, with an emphasis on automation, data governance, and Microsoft 365, while also providing senior support for on-premises systems. Key Responsibilities: Automation, AI, and Microsoft 365 Enhance the Microsoft 365 environment with a focus on automation, efficiency, and secure service delivery. Identify, design, build, and support Copilot and AI-driven automation solutions to streamline internal processes. Collaborate with business areas to translate operational needs into practical, automated solutions. Support data governance, classification, retention, and information protection using Microsoft Purview, ensuring compliance through collaboration with Data Protection specialists. On-Premises Infrastructure and Core Services Provide senior second and third-line support for on-premises infrastructure, including Servers, storage, and virtualized platforms. Manage identity and access services, including Active Directory, group policies, and user access controls. Maintain and support core network services such as DNS, DHCP, VPNs, and Firewall infrastructure. Operational Support and Continuous Improvement Act as an escalation point for complex incidents, ensuring effective resolution and root cause analysis. Document solutions and technical changes, share knowledge, and contribute to operational maturity. Conduct technical research to stay updated on Microsoft 365, automation, and security trends. Build strong relationships with business areas, acting as a trusted IT partner to align technology solutions with organisational objectives. Technical Experience Required: To be successful in this role, candidates should possess: Experience with Microsoft Purview or similar data governance and compliance tools. Experience in designing or supporting automation using Copilot, AI agents, Power Platform, or low-code tools. Proven experience as a Senior or advanced second/third-line IT Support Analyst. Strong background in supporting Microsoft 365 in a production environment. Demonstrable ability to translate business requirements into practical technical solutions. Excellent problem-solving skills, with the ability to work both independently and collaboratively. Experience in supporting and maintaining on-premises infrastructure, including Windows Server and Active Directory. What We Offer: Competitive salary and benefits package. Opportunities for professional development and training. Flexible work arrangements, including hybrid working options. A collaborative and innovative team environment. The chance to contribute to meaningful projects that enhance organisational efficiency. If you are ready to take the next step in your career and make a significant impact within an innovative organisation, we encourage you to apply! Join our client in shaping the future of IT operations and digital transformation. Application Process: Please submit your CV for consideration. We look forward to hearing from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 29, 2026
Job Title: Senior Support Analyst Contract Type: Fixed Term Contract Contract Length: 24 Months Location: Hybrid Working (1 day per week on site) Our client is seeking an experienced Senior Support Analyst to join their IT Operations and Cyber Security team. This pivotal role focuses on enhancing day-to-day IT operations and driving digital transformation initiatives, with an emphasis on automation, data governance, and Microsoft 365, while also providing senior support for on-premises systems. Key Responsibilities: Automation, AI, and Microsoft 365 Enhance the Microsoft 365 environment with a focus on automation, efficiency, and secure service delivery. Identify, design, build, and support Copilot and AI-driven automation solutions to streamline internal processes. Collaborate with business areas to translate operational needs into practical, automated solutions. Support data governance, classification, retention, and information protection using Microsoft Purview, ensuring compliance through collaboration with Data Protection specialists. On-Premises Infrastructure and Core Services Provide senior second and third-line support for on-premises infrastructure, including Servers, storage, and virtualized platforms. Manage identity and access services, including Active Directory, group policies, and user access controls. Maintain and support core network services such as DNS, DHCP, VPNs, and Firewall infrastructure. Operational Support and Continuous Improvement Act as an escalation point for complex incidents, ensuring effective resolution and root cause analysis. Document solutions and technical changes, share knowledge, and contribute to operational maturity. Conduct technical research to stay updated on Microsoft 365, automation, and security trends. Build strong relationships with business areas, acting as a trusted IT partner to align technology solutions with organisational objectives. Technical Experience Required: To be successful in this role, candidates should possess: Experience with Microsoft Purview or similar data governance and compliance tools. Experience in designing or supporting automation using Copilot, AI agents, Power Platform, or low-code tools. Proven experience as a Senior or advanced second/third-line IT Support Analyst. Strong background in supporting Microsoft 365 in a production environment. Demonstrable ability to translate business requirements into practical technical solutions. Excellent problem-solving skills, with the ability to work both independently and collaboratively. Experience in supporting and maintaining on-premises infrastructure, including Windows Server and Active Directory. What We Offer: Competitive salary and benefits package. Opportunities for professional development and training. Flexible work arrangements, including hybrid working options. A collaborative and innovative team environment. The chance to contribute to meaningful projects that enhance organisational efficiency. If you are ready to take the next step in your career and make a significant impact within an innovative organisation, we encourage you to apply! Join our client in shaping the future of IT operations and digital transformation. Application Process: Please submit your CV for consideration. We look forward to hearing from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Title: Senior IT Operations Support Analyst Cloud Engineer Location: Hybrid working, 1 day per week in Peterborough Organisation: Our client is seeking a confident and proactive Senior IT Operations Support Analyst Cloud Engineer to join their dynamic IT Operations Team. This role offers an exciting opportunity to provide second-line technical support while collaborating with talented professionals to enhance service delivery. Key Responsibilities: Second-Line IT Support and Service Delivery Provide second-line IT support, taking ownership of escalated incidents and complex service requests across Microsoft 365, Windows devices, and cloud services. Investigate and resolve complex issues, managing communications with users and stakeholders effectively. Identify recurring issues, support root cause analysis, and recommend improvements for better user experience. Microsoft 365, Endpoint Management, and Identity Administer Microsoft 365 services, including Teams, SharePoint, and Exchange Online. Support endpoint management activities using Microsoft Intune, ensuring compliance and troubleshooting as needed. Contribute to cyber security controls, including Multi-Factor Authentication and secure user access. Azure and Cloud Engineering Support Support existing services in Microsoft Azure, performing monitoring, access checks, and service health investigations. Assess the migration of on-premises services to Azure, considering operational impact and security. Contribute to recommendations for future migrations of services and data to Azure. Documentation, Service Transition, and Continuous Improvement Create and maintain technical documentation, knowledge articles, and standard operating procedures. Support service transition activities, ensuring operational support requirements are documented. Foster user adoption of approved digital tools and contribute to continuous professional development. Qualifications: Essential Skills and Experience Proven experience in second-line IT support within a service desk or technical support environment. At least one year of experience with Microsoft Azure in an operational support or cloud engineering capacity. Strong knowledge of Windows 11 and Microsoft 365 applications, including troubleshooting and support. Understanding of endpoint devices, networking concepts (Wi-Fi, VPN, DNS, DHCP), and connectivity troubleshooting. Excellent customer service skills with the ability to communicate technical issues clearly to non-technical users. Desirable Experience Familiarity with Microsoft Intune and endpoint management tools. Experience with Microsoft Entra ID and user access management. Involvement in cloud migration discussions or assessments for Azure. Awareness of cyber security controls and ITIL-based service management processes. Experience using PowerShell or automation tools for IT tasks. Education and Certifications: Completion of, or willingness to pursue, Microsoft certifications such as MS-900, AZ-900, SC-900, AI-900, or MD-102 is a plus. Why Join Us? This is an opportunity to be part of a progressive organisation that values collaboration, professional growth, and technical excellence. If you're passionate about IT operations and cloud engineering, and you thrive in a dynamic environment, we want to hear from you! Application Process: Interested candidates are encouraged to submit their CV for immediate consideration. Join us in delivering exceptional IT support and innovative cloud solutions! Note: Our client is committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 29, 2026
Full time
Job Title: Senior IT Operations Support Analyst Cloud Engineer Location: Hybrid working, 1 day per week in Peterborough Organisation: Our client is seeking a confident and proactive Senior IT Operations Support Analyst Cloud Engineer to join their dynamic IT Operations Team. This role offers an exciting opportunity to provide second-line technical support while collaborating with talented professionals to enhance service delivery. Key Responsibilities: Second-Line IT Support and Service Delivery Provide second-line IT support, taking ownership of escalated incidents and complex service requests across Microsoft 365, Windows devices, and cloud services. Investigate and resolve complex issues, managing communications with users and stakeholders effectively. Identify recurring issues, support root cause analysis, and recommend improvements for better user experience. Microsoft 365, Endpoint Management, and Identity Administer Microsoft 365 services, including Teams, SharePoint, and Exchange Online. Support endpoint management activities using Microsoft Intune, ensuring compliance and troubleshooting as needed. Contribute to cyber security controls, including Multi-Factor Authentication and secure user access. Azure and Cloud Engineering Support Support existing services in Microsoft Azure, performing monitoring, access checks, and service health investigations. Assess the migration of on-premises services to Azure, considering operational impact and security. Contribute to recommendations for future migrations of services and data to Azure. Documentation, Service Transition, and Continuous Improvement Create and maintain technical documentation, knowledge articles, and standard operating procedures. Support service transition activities, ensuring operational support requirements are documented. Foster user adoption of approved digital tools and contribute to continuous professional development. Qualifications: Essential Skills and Experience Proven experience in second-line IT support within a service desk or technical support environment. At least one year of experience with Microsoft Azure in an operational support or cloud engineering capacity. Strong knowledge of Windows 11 and Microsoft 365 applications, including troubleshooting and support. Understanding of endpoint devices, networking concepts (Wi-Fi, VPN, DNS, DHCP), and connectivity troubleshooting. Excellent customer service skills with the ability to communicate technical issues clearly to non-technical users. Desirable Experience Familiarity with Microsoft Intune and endpoint management tools. Experience with Microsoft Entra ID and user access management. Involvement in cloud migration discussions or assessments for Azure. Awareness of cyber security controls and ITIL-based service management processes. Experience using PowerShell or automation tools for IT tasks. Education and Certifications: Completion of, or willingness to pursue, Microsoft certifications such as MS-900, AZ-900, SC-900, AI-900, or MD-102 is a plus. Why Join Us? This is an opportunity to be part of a progressive organisation that values collaboration, professional growth, and technical excellence. If you're passionate about IT operations and cloud engineering, and you thrive in a dynamic environment, we want to hear from you! Application Process: Interested candidates are encouraged to submit their CV for immediate consideration. Join us in delivering exceptional IT support and innovative cloud solutions! Note: Our client is committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
