Julie Rose Recruitment is working on behalf of our client, a company dedicated to enriching the lives of their members, families, and communities, is seeking a Customer Service Team Leader. Guided by a purpose of care, compassion, and long-term support, they are looking for someone to inspire and lead their team. Main duties for the Customer Service Team leader: Lead and inspire a team of 6-12 Customer Service Advisors Deliver outstanding service from first contact to contract conclusion Foster a positive, inclusive environment where colleagues thrive Coach, develop, and motivate your team to reach their full potential Monitor performance, quality, and continuous improvement Handle customer concerns with fairness and care Drive process efficiencies and improvements Contribute to team and business success Required skills for the Customer Service Team leader: Experience leading customer service teams in a contact centre setting Passion for developing others and helping them succeed Strong organisational and performance management skills Ability to manage risks and make sound judgments Financial Services experience? That's a plus, but not essential! Benefits for the Customer Service Team leader: 10% discretionary annual bonus 25 days holiday + bank holidays Paid volunteering day Holiday purchase scheme Contributory pension (up to 10% matched) Life cover (4x salary) Healthcare cash plan Ongoing training & development Wellbeing support Flexible working: 35 hours/week, Monday to Friday, with options for remote work after training This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above. Working Hours: 35 hours per week, Monday to Friday (rotational shifts: 08:30-16:15 and 09:15-17:00). After training, there's the flexibility to work up to one day per week from home.
Aug 14, 2026
Full time
Julie Rose Recruitment is working on behalf of our client, a company dedicated to enriching the lives of their members, families, and communities, is seeking a Customer Service Team Leader. Guided by a purpose of care, compassion, and long-term support, they are looking for someone to inspire and lead their team. Main duties for the Customer Service Team leader: Lead and inspire a team of 6-12 Customer Service Advisors Deliver outstanding service from first contact to contract conclusion Foster a positive, inclusive environment where colleagues thrive Coach, develop, and motivate your team to reach their full potential Monitor performance, quality, and continuous improvement Handle customer concerns with fairness and care Drive process efficiencies and improvements Contribute to team and business success Required skills for the Customer Service Team leader: Experience leading customer service teams in a contact centre setting Passion for developing others and helping them succeed Strong organisational and performance management skills Ability to manage risks and make sound judgments Financial Services experience? That's a plus, but not essential! Benefits for the Customer Service Team leader: 10% discretionary annual bonus 25 days holiday + bank holidays Paid volunteering day Holiday purchase scheme Contributory pension (up to 10% matched) Life cover (4x salary) Healthcare cash plan Ongoing training & development Wellbeing support Flexible working: 35 hours/week, Monday to Friday, with options for remote work after training This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above. Working Hours: 35 hours per week, Monday to Friday (rotational shifts: 08:30-16:15 and 09:15-17:00). After training, there's the flexibility to work up to one day per week from home.
A reputable housing provider is currently seeking x 2 Repairs Customer Service Advisors to join its busy Repairs Customer Service Centre. This is an excellent opportunity for experienced customer service professionals looking to develop their career within the social housing and property services sector . Working Pattern: Hybrid following initial training Training: Approximately 4 weeks office-based Hours: Part-time, minimum 22.5 hours per week Working Hours: Monday-Friday, between 8:00am and 6:15pm Pay: £19.98 PAYE / £25.49 Umbrella per hour Contract: Temporary Sector: Social Housing / Property Services Required: Previous experience using NEC/Northgate Housing software required.You will act as a key point of contact for residents, dealing with enquiries relating to housing services and repairs , providing accurate information, resolving queries wherever possible and ensuring residents receive a professional and positive customer experience.Following successful completion of training, advisors will be able to work on a hybrid basis .The position is part-time, with a minimum commitment of 22.5 hours per week , with working hours agreed between 8:00am and 6:15pm, Monday to Friday . Key Responsibilities Act as the first point of contact for residents contacting the organisation regarding repairs and housing services. Handle customer enquiries via telephone, email, web and other digital channels. Provide accurate advice and information, resolving enquiries at the first point of contact wherever possible. Take ownership of customer enquiries and ensure timely and appropriate resolution. Raise repair requests and accurately capture all relevant information. Provide residents with information regarding repairs, appointments and housing services. Refer or escalate complex enquiries to the appropriate specialist team. Accurately update customer records and information on relevant housing and CRM systems. Access housing systems to provide information such as rent statements, payments, repairs and appointments. Handle difficult or challenging customer interactions professionally and empathetically. Explain policies and procedures clearly and manage customer expectations. Carry out telephone surveys and record customer feedback. Maintain up-to-date knowledge of relevant housing policies, procedures and services. Work towards agreed KPIs, customer satisfaction and first-contact resolution targets. Deliver a consistently high standard of customer service. Work flexibly to support the service's operating hours. About You Previous customer service, contact centre or call centre experience . Excellent verbal and written communication skills. Confidence dealing with challenging customers and difficult conversations. A calm, professional and empathetic approach. Strong listening, questioning and problem-solving skills. The ability to quickly understand customer requirements. Excellent attention to detail when recording customer information. Good IT skills and the ability to learn new systems quickly. The ability to follow policies and procedures. A flexible approach to working hours and changing priorities. The ability to work within a target-driven, performance-focused environment . APPLY NOW for the Repairs Customer Service Advisor Role
Aug 14, 2026
Seasonal
A reputable housing provider is currently seeking x 2 Repairs Customer Service Advisors to join its busy Repairs Customer Service Centre. This is an excellent opportunity for experienced customer service professionals looking to develop their career within the social housing and property services sector . Working Pattern: Hybrid following initial training Training: Approximately 4 weeks office-based Hours: Part-time, minimum 22.5 hours per week Working Hours: Monday-Friday, between 8:00am and 6:15pm Pay: £19.98 PAYE / £25.49 Umbrella per hour Contract: Temporary Sector: Social Housing / Property Services Required: Previous experience using NEC/Northgate Housing software required.You will act as a key point of contact for residents, dealing with enquiries relating to housing services and repairs , providing accurate information, resolving queries wherever possible and ensuring residents receive a professional and positive customer experience.Following successful completion of training, advisors will be able to work on a hybrid basis .The position is part-time, with a minimum commitment of 22.5 hours per week , with working hours agreed between 8:00am and 6:15pm, Monday to Friday . Key Responsibilities Act as the first point of contact for residents contacting the organisation regarding repairs and housing services. Handle customer enquiries via telephone, email, web and other digital channels. Provide accurate advice and information, resolving enquiries at the first point of contact wherever possible. Take ownership of customer enquiries and ensure timely and appropriate resolution. Raise repair requests and accurately capture all relevant information. Provide residents with information regarding repairs, appointments and housing services. Refer or escalate complex enquiries to the appropriate specialist team. Accurately update customer records and information on relevant housing and CRM systems. Access housing systems to provide information such as rent statements, payments, repairs and appointments. Handle difficult or challenging customer interactions professionally and empathetically. Explain policies and procedures clearly and manage customer expectations. Carry out telephone surveys and record customer feedback. Maintain up-to-date knowledge of relevant housing policies, procedures and services. Work towards agreed KPIs, customer satisfaction and first-contact resolution targets. Deliver a consistently high standard of customer service. Work flexibly to support the service's operating hours. About You Previous customer service, contact centre or call centre experience . Excellent verbal and written communication skills. Confidence dealing with challenging customers and difficult conversations. A calm, professional and empathetic approach. Strong listening, questioning and problem-solving skills. The ability to quickly understand customer requirements. Excellent attention to detail when recording customer information. Good IT skills and the ability to learn new systems quickly. The ability to follow policies and procedures. A flexible approach to working hours and changing priorities. The ability to work within a target-driven, performance-focused environment . APPLY NOW for the Repairs Customer Service Advisor Role
Customer Service Advisor Location: Skipton Full-Time, Permanent Start Date: August 2026 Are you someone who takes pride in delivering exceptional customer service? Do you enjoy problem-solving and working in a dynamic environment? If so, this could be the perfect opportunity for you! We're looking for enthusiastic Customer Service Advisors to join an industry-leading, customer-focused organisation. This is your chance to be part of an award-winning company that genuinely values its customers and puts their needs at the heart of everything they do. What You'll Be Doing: As a Customer Service Advisor, you'll be the first point of contact for our customers, handling inbound calls and providing them with the support they need. Your key responsibilities will include: Responding to customer enquiries, providing accurate and helpful information about our products and services Offering tailored solutions to meet the individual needs of each customer Addressing and resolving customer complaints promptly and professionally Collaborating with colleagues across different teams to ensure a smooth customer experience Maintaining a positive and empathetic approach in all interactions, ensuring customers feel valued and understood What We're Looking For: To thrive in this role, you'll need: A passion for customer service and helping others Strong communication skills, both over the phone and in writing The ability to think on your feet and manage multiple tasks in a fast-paced environment Patience, empathy, and a solutions-focused attitude A genuine desire to go above and beyond for our customers What You'll Get: In return, we offer a competitive benefits package designed to reward your hard work and commitment, including: 25 days holiday per year, increasing with length of service Flexible buy or sell holiday scheme A generous pension scheme with employer contributions Performance-based annual bonus Salary sacrifice options for benefits like cars and tech And much more to support your wellbeing and career growth! If you're ready to be part of a forward-thinking company that values customer care and employee development, we want to hear from you. Apply today and secure your place in our team! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Aug 14, 2026
Full time
Customer Service Advisor Location: Skipton Full-Time, Permanent Start Date: August 2026 Are you someone who takes pride in delivering exceptional customer service? Do you enjoy problem-solving and working in a dynamic environment? If so, this could be the perfect opportunity for you! We're looking for enthusiastic Customer Service Advisors to join an industry-leading, customer-focused organisation. This is your chance to be part of an award-winning company that genuinely values its customers and puts their needs at the heart of everything they do. What You'll Be Doing: As a Customer Service Advisor, you'll be the first point of contact for our customers, handling inbound calls and providing them with the support they need. Your key responsibilities will include: Responding to customer enquiries, providing accurate and helpful information about our products and services Offering tailored solutions to meet the individual needs of each customer Addressing and resolving customer complaints promptly and professionally Collaborating with colleagues across different teams to ensure a smooth customer experience Maintaining a positive and empathetic approach in all interactions, ensuring customers feel valued and understood What We're Looking For: To thrive in this role, you'll need: A passion for customer service and helping others Strong communication skills, both over the phone and in writing The ability to think on your feet and manage multiple tasks in a fast-paced environment Patience, empathy, and a solutions-focused attitude A genuine desire to go above and beyond for our customers What You'll Get: In return, we offer a competitive benefits package designed to reward your hard work and commitment, including: 25 days holiday per year, increasing with length of service Flexible buy or sell holiday scheme A generous pension scheme with employer contributions Performance-based annual bonus Salary sacrifice options for benefits like cars and tech And much more to support your wellbeing and career growth! If you're ready to be part of a forward-thinking company that values customer care and employee development, we want to hear from you. Apply today and secure your place in our team! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor Location: Godalming / Hybrid Employment Type: Full-time Salary: 25,000 + bonus We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach. We're looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisors Role Overview As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. you'll play a vital role in delivering an exceptional customer experience. Key Responsibilities Handle inbound and outbound calls, emails, from customers Provide accurate information at all times Resolve customer queries efficiently and professionally, escalating when necessary Maintain up-to-date knowledge of company products, procedures Accurately update customer records and follow up on outstanding issues Promote additional products and services where appropriate, adhering to compliance standards Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction Required Skills & Experience Previous customer service experience (insurance or financial services preferred) Excellent verbal and written communication skills Strong problem-solving abilities and a customer-first mindset Confident in using CRM systems and multitasking in a fast-paced environment Ability to work independently and as part of a team Attention to detail and strong organisational skills Knowledge of FCA regulations (desirable but not essential) Qualifications GCSEs (or equivalent) in English and Maths What We Offer Competitive salary and performance-related bonuses Full training and support for career development Wellness and mental health support programs Opportunities for internal progression
Aug 14, 2026
Full time
Customer Service Advisor Location: Godalming / Hybrid Employment Type: Full-time Salary: 25,000 + bonus We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach. We're looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisors Role Overview As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. you'll play a vital role in delivering an exceptional customer experience. Key Responsibilities Handle inbound and outbound calls, emails, from customers Provide accurate information at all times Resolve customer queries efficiently and professionally, escalating when necessary Maintain up-to-date knowledge of company products, procedures Accurately update customer records and follow up on outstanding issues Promote additional products and services where appropriate, adhering to compliance standards Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction Required Skills & Experience Previous customer service experience (insurance or financial services preferred) Excellent verbal and written communication skills Strong problem-solving abilities and a customer-first mindset Confident in using CRM systems and multitasking in a fast-paced environment Ability to work independently and as part of a team Attention to detail and strong organisational skills Knowledge of FCA regulations (desirable but not essential) Qualifications GCSEs (or equivalent) in English and Maths What We Offer Competitive salary and performance-related bonuses Full training and support for career development Wellness and mental health support programs Opportunities for internal progression
# Our client is looking for experienced Customer Experience Advisors to join their customer service team. They are looking for candidates who can deliver outstanding customer service, solve problems, build relationships, and work in a fast-paced environment in Warrington. As the first point of contact for our customers, you'll play a vital role in delivering an exceptional customer journey by handling enquiries efficiently, resolving issues professionally, and supporting customers across multiple communication channels. This is an exciting opportunity for someone who enjoys making a real difference while working within a supportive, customer-focused team. As a Customer Experience Advisor, you will: Respond to customer enquiries via telephone, email, live chat, text message and CRM systems Handle service, invoice and account enquiries professionally and efficiently Provide quotations, pricing information and proof of collection documentation Resolve customer complaints with empathy and in line with company service standards Book waste collections and complete associated administrative tasks Register and support customers using online customer portals Log and manage customer cases accurately within Salesforce Build positive relationships with customers, colleagues and external partners Support the sales team by logging leads, carrying out contract checks and assisting with pre-qualification questionnaires Identify opportunities to upsell and cross-sell products and services where appropriate Conduct customer satisfaction reviews and gather feedback to improve service Ensure compliance with data protection, confidentiality and Duty of Care legislation Support wider business initiatives including annual price increases and compliance programmes We're looking for someone who has: A genuine passion for delivering excellent customer service Outstanding verbal and written communication skills Excellent telephone manner and customer care skills Strong attention to detail and organisational ability The ability to remain calm under pressure and manage multiple priorities Excellent problem-solving and conflict resolution skills Good computer literacy, including Microsoft Office or Google Workspace Typing speed of approximately 40 words per minute GCSE Maths and English (Grade C/4 or above) or equivalent Desirable Previous customer service or contact centre experience Experience using CRM systems such as Salesforce Customer Service qualification Commercial awareness Experience within the waste, environmental or utilities sector Ability to speak an additional language Delivers a consistently excellent customer experience Takes ownership of customer enquiries through to resolution Works collaboratively with colleagues across Customer Experience, Operations, Sales and Finance Maintains high levels of accuracy and attention to detail Meets service level agreements and quality standards Looks for opportunities to improve customer satisfaction and business performance
Aug 14, 2026
Contractor
# Our client is looking for experienced Customer Experience Advisors to join their customer service team. They are looking for candidates who can deliver outstanding customer service, solve problems, build relationships, and work in a fast-paced environment in Warrington. As the first point of contact for our customers, you'll play a vital role in delivering an exceptional customer journey by handling enquiries efficiently, resolving issues professionally, and supporting customers across multiple communication channels. This is an exciting opportunity for someone who enjoys making a real difference while working within a supportive, customer-focused team. As a Customer Experience Advisor, you will: Respond to customer enquiries via telephone, email, live chat, text message and CRM systems Handle service, invoice and account enquiries professionally and efficiently Provide quotations, pricing information and proof of collection documentation Resolve customer complaints with empathy and in line with company service standards Book waste collections and complete associated administrative tasks Register and support customers using online customer portals Log and manage customer cases accurately within Salesforce Build positive relationships with customers, colleagues and external partners Support the sales team by logging leads, carrying out contract checks and assisting with pre-qualification questionnaires Identify opportunities to upsell and cross-sell products and services where appropriate Conduct customer satisfaction reviews and gather feedback to improve service Ensure compliance with data protection, confidentiality and Duty of Care legislation Support wider business initiatives including annual price increases and compliance programmes We're looking for someone who has: A genuine passion for delivering excellent customer service Outstanding verbal and written communication skills Excellent telephone manner and customer care skills Strong attention to detail and organisational ability The ability to remain calm under pressure and manage multiple priorities Excellent problem-solving and conflict resolution skills Good computer literacy, including Microsoft Office or Google Workspace Typing speed of approximately 40 words per minute GCSE Maths and English (Grade C/4 or above) or equivalent Desirable Previous customer service or contact centre experience Experience using CRM systems such as Salesforce Customer Service qualification Commercial awareness Experience within the waste, environmental or utilities sector Ability to speak an additional language Delivers a consistently excellent customer experience Takes ownership of customer enquiries through to resolution Works collaboratively with colleagues across Customer Experience, Operations, Sales and Finance Maintains high levels of accuracy and attention to detail Meets service level agreements and quality standards Looks for opportunities to improve customer satisfaction and business performance
Evening Customer Service Advisor Milton Keynes Temporary to Permanent Immediate Start 12.85 per hour + Evening Premium ( 15.42 per hour from 7pm to Midnight) Are you passionate about delivering exceptional customer service? Do you enjoy helping customers and being part of a fast-paced, supportive team environment? Tate Recruitment is currently recruiting for Evening Customer Service Advisors to join a leading customer experience centre based in Milton Keynes . This is an excellent opportunity to secure a long-term role with a highly successful organisation, offering a clear pathway to a permanent position and fantastic employee benefits. Working Hours Choose from one of the following shifts: 6:00pm - Midnight 3:00pm - Midnight Working either: Tuesday to Saturday , or Sunday to Thursday Pay Rate 12.85 per hour up to 7pm 15.42 per hour from 7pm to Midnight Start Date Monday 7th September Training Successful candidates must be available to attend a mandatory two-week training programme : Monday to Friday, 11:00am - 8:00pm Important: You must be able to commit to the full training period and have no holidays booked during your first six weeks of employment . The Role As a Customer Service Advisor, you will be the first point of contact for customers from around the world, providing outstanding support across multiple communication channels. Working within a busy and friendly customer experience team, you'll ensure every customer receives a professional and positive experience. Key responsibilities include: Handling inbound customer calls, emails and live chat enquiries Supporting customers who wish to place orders Assisting with queries relating to existing orders Advising customers on current promotions, offers and discounts Answering questions regarding deliveries, returns and cancellations Resolving customer complaints and enquiries efficiently Delivering a first-class customer experience every time About You We're looking for enthusiastic and articulate individuals who genuinely enjoy helping people. Ideally, you'll have: Previous customer service experience Excellent verbal and written communication skills A professional and friendly telephone manner Strong problem-solving skills Good IT and administration skills The ability to work effectively in a fast-paced environment Temporary to Permanent Opportunity For the first three months, you will be employed through Tate Recruitment on a weekly paid timesheet basis. Following successful completion of this period, you will move into a permanent role with the client, with no additional probation period required . Permanent Benefits From day one of your permanent contract, you'll enjoy: Hybrid working opportunities (following probation) Overtime available Monthly bonus opportunities 28 days holiday including Bank Holidays, increasing with service Employee reward vouchers 50% staff discount Cycle to Work Scheme Discounted gym membership Health Shield Cash Plan Life Assurance Modern breakout areas with pool tables and table tennis Free tea and coffee on site Apply Today If you're looking for a rewarding customer service role with excellent earning potential and long-term career prospects, we'd love to hear from you. Submit your CV today and a member of the Tate Recruitment team will be in touch to discuss the opportunity further. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 14, 2026
Seasonal
Evening Customer Service Advisor Milton Keynes Temporary to Permanent Immediate Start 12.85 per hour + Evening Premium ( 15.42 per hour from 7pm to Midnight) Are you passionate about delivering exceptional customer service? Do you enjoy helping customers and being part of a fast-paced, supportive team environment? Tate Recruitment is currently recruiting for Evening Customer Service Advisors to join a leading customer experience centre based in Milton Keynes . This is an excellent opportunity to secure a long-term role with a highly successful organisation, offering a clear pathway to a permanent position and fantastic employee benefits. Working Hours Choose from one of the following shifts: 6:00pm - Midnight 3:00pm - Midnight Working either: Tuesday to Saturday , or Sunday to Thursday Pay Rate 12.85 per hour up to 7pm 15.42 per hour from 7pm to Midnight Start Date Monday 7th September Training Successful candidates must be available to attend a mandatory two-week training programme : Monday to Friday, 11:00am - 8:00pm Important: You must be able to commit to the full training period and have no holidays booked during your first six weeks of employment . The Role As a Customer Service Advisor, you will be the first point of contact for customers from around the world, providing outstanding support across multiple communication channels. Working within a busy and friendly customer experience team, you'll ensure every customer receives a professional and positive experience. Key responsibilities include: Handling inbound customer calls, emails and live chat enquiries Supporting customers who wish to place orders Assisting with queries relating to existing orders Advising customers on current promotions, offers and discounts Answering questions regarding deliveries, returns and cancellations Resolving customer complaints and enquiries efficiently Delivering a first-class customer experience every time About You We're looking for enthusiastic and articulate individuals who genuinely enjoy helping people. Ideally, you'll have: Previous customer service experience Excellent verbal and written communication skills A professional and friendly telephone manner Strong problem-solving skills Good IT and administration skills The ability to work effectively in a fast-paced environment Temporary to Permanent Opportunity For the first three months, you will be employed through Tate Recruitment on a weekly paid timesheet basis. Following successful completion of this period, you will move into a permanent role with the client, with no additional probation period required . Permanent Benefits From day one of your permanent contract, you'll enjoy: Hybrid working opportunities (following probation) Overtime available Monthly bonus opportunities 28 days holiday including Bank Holidays, increasing with service Employee reward vouchers 50% staff discount Cycle to Work Scheme Discounted gym membership Health Shield Cash Plan Life Assurance Modern breakout areas with pool tables and table tennis Free tea and coffee on site Apply Today If you're looking for a rewarding customer service role with excellent earning potential and long-term career prospects, we'd love to hear from you. Submit your CV today and a member of the Tate Recruitment team will be in touch to discuss the opportunity further. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Advisor Lowestoft, Suffolk £14.59 per hour Full Time Monday to Friday 08 00 (Thurs 09:30 start) Temporary Ongoing Assignment Start Date: Immediate A well established local organisation is seeking Customer Service Advisors to support their busy customer facing team. This role suits someone confident, organised and able to deliver a professional service while handling enquiries efficiently and accurately. You ll play a key part in supporting customers, maintaining smooth day to day operations and representing the organisation with a positive, helpful approach. Key Responsibilities Provide professional customer service via phone and email. Deliver clear, accurate information and resolve queries promptly. Maintain an organised environment. Support general administrative tasks as required. Essential Skills & Experience Previous experience in a similar customer service or reception role. Strong communication skills with a confident, polite manner. Basic IT proficiency (email, phone systems, simple software). Reliable, organised and comfortable working independently. Why work for Hales Group? All of our Consultants are committed and experienced in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and aim to find the right job solution for you. Hales Group Ltd collects and keeps information from applicants so that we can monitor our recruitment process, ensure compliance with our Equal Opportunities policy, and, when appropriate, send you details of future job opportunities. We keep your name, address, and details of your application. If you do not want us to do this, please contact your local branch.
Aug 14, 2026
Seasonal
Customer Service Advisor Lowestoft, Suffolk £14.59 per hour Full Time Monday to Friday 08 00 (Thurs 09:30 start) Temporary Ongoing Assignment Start Date: Immediate A well established local organisation is seeking Customer Service Advisors to support their busy customer facing team. This role suits someone confident, organised and able to deliver a professional service while handling enquiries efficiently and accurately. You ll play a key part in supporting customers, maintaining smooth day to day operations and representing the organisation with a positive, helpful approach. Key Responsibilities Provide professional customer service via phone and email. Deliver clear, accurate information and resolve queries promptly. Maintain an organised environment. Support general administrative tasks as required. Essential Skills & Experience Previous experience in a similar customer service or reception role. Strong communication skills with a confident, polite manner. Basic IT proficiency (email, phone systems, simple software). Reliable, organised and comfortable working independently. Why work for Hales Group? All of our Consultants are committed and experienced in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and aim to find the right job solution for you. Hales Group Ltd collects and keeps information from applicants so that we can monitor our recruitment process, ensure compliance with our Equal Opportunities policy, and, when appropriate, send you details of future job opportunities. We keep your name, address, and details of your application. If you do not want us to do this, please contact your local branch.
Solus Accident Repair Centres
Preston On The Hill, Cheshire
Overview At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites. Responsibilities Act as the first point of contact for customers, providing clear, empathetic and professional support Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution Take ownership of customer enquiries and guide them through the next steps in their journey Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network Qualifications A genuine passion for customer service and helping people Strong communication and listening skills The confidence to make decisions and take ownership of customer outcomes The ability to work well as part of a team in a fast-paced environment Automotive or technical knowledge is helpful but not essential, as full training is provided Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Aug 14, 2026
Full time
Overview At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites. Responsibilities Act as the first point of contact for customers, providing clear, empathetic and professional support Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution Take ownership of customer enquiries and guide them through the next steps in their journey Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network Qualifications A genuine passion for customer service and helping people Strong communication and listening skills The confidence to make decisions and take ownership of customer outcomes The ability to work well as part of a team in a fast-paced environment Automotive or technical knowledge is helpful but not essential, as full training is provided Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Call Centre Manager - Wirral We are looking for an experienced Call Centre Manager to lead a busy customer-focused team, ensuring the highest levels of service, performance and operational delivery. You will have responsibility for the day-to-day management of the Response Centre Advisors and Senior Advisors, ensuring customer enquiries and emergency repair calls are handled efficiently, professionally and with empathy. Key Responsibilities Lead, motivate and develop a team of Response Centre Advisors and Senior Advisors. Monitor performance against agreed KPIs, SLAs and quality standards. Provide regular coaching, feedback, performance reviews and development support. Oversee escalated calls, major incidents and complex customer enquiries. Ensure consistently high levels of customer service and accurate call handling. Identify training needs and opportunities for continuous improvement. Manage attendance, wellbeing, performance and other people-related matters. Support workforce planning and ensure staffing levels meet operational requirements. Work closely with internal teams and clients to maintain strong service delivery. Investigate complaints and recurring issues, identifying root causes and implementing improvements. Contribute to recruitment, onboarding and retention of team members. About You Previous experience managing a customer service, contact centre or response team. Strong leadership, coaching and people-management skills. Excellent communication, organisation and problem-solving abilities. Confident managing performance and handling challenging situations. Customer-focused with a calm and professional approach. Comfortable working in a fast-paced operational environment. Excellent IT skills Hours: 37.5 hours per week working across Monday - Sunday, on a 3-week rotational shift pattern Email your CV today to be considered - if you do not hear from us within 5 working days, please assume you have not been successful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Aug 14, 2026
Full time
Call Centre Manager - Wirral We are looking for an experienced Call Centre Manager to lead a busy customer-focused team, ensuring the highest levels of service, performance and operational delivery. You will have responsibility for the day-to-day management of the Response Centre Advisors and Senior Advisors, ensuring customer enquiries and emergency repair calls are handled efficiently, professionally and with empathy. Key Responsibilities Lead, motivate and develop a team of Response Centre Advisors and Senior Advisors. Monitor performance against agreed KPIs, SLAs and quality standards. Provide regular coaching, feedback, performance reviews and development support. Oversee escalated calls, major incidents and complex customer enquiries. Ensure consistently high levels of customer service and accurate call handling. Identify training needs and opportunities for continuous improvement. Manage attendance, wellbeing, performance and other people-related matters. Support workforce planning and ensure staffing levels meet operational requirements. Work closely with internal teams and clients to maintain strong service delivery. Investigate complaints and recurring issues, identifying root causes and implementing improvements. Contribute to recruitment, onboarding and retention of team members. About You Previous experience managing a customer service, contact centre or response team. Strong leadership, coaching and people-management skills. Excellent communication, organisation and problem-solving abilities. Confident managing performance and handling challenging situations. Customer-focused with a calm and professional approach. Comfortable working in a fast-paced operational environment. Excellent IT skills Hours: 37.5 hours per week working across Monday - Sunday, on a 3-week rotational shift pattern Email your CV today to be considered - if you do not hear from us within 5 working days, please assume you have not been successful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
In-Work Support Advisor Liverpool Up to £29,252 per annum 25 Days Holiday Bank Holidays, contributory pension Full-time, Permanent Job Description: We are recruiting for an In Work Support Advisor to provide ongoing support to individuals who have recently secured employment through a welfare-to-work programme. This is a rewarding opportunity to help people sustain employment, overcome workplace challenges and progress in their careers. You will work closely with participants during their first months in employment, providing regular guidance, practical support and interventions to help them successfully retain and develop within their roles. You will also collaborate with employers and Employment Advisors to ensure participants receive the support they need to achieve long-term employment success. The role involves: Providing regular support calls and check-ins with participants who have recently started work Identifying individuals who may be at risk of losing employment and escalating concerns appropriately Offering practical advice, guidance and problem-solving support to address workplace challenges Liaising with employers, where appropriate, to help resolve issues and promote positive outcomes Maintaining accurate and up-to-date participant records in line with contractual and organisational requirements Monitoring and recording employment changes, including role progression, job changes and job losses Working collaboratively with Employment Advisors and colleagues across multiple locations Managing a caseload effectively while working towards performance targets and key performance indicators Escalating complex cases or concerns to management in a timely and professional manner You ll need: Experience supporting individuals within employability, welfare-to-work or training Excellent communication skills with a confident and professional telephone manner Strong relationship-building, negotiation and influencing skills The ability to build rapport quickly and provide supportive, person-centred guidance Experience handling sensitive or challenging situations with professionalism and empathy Good organisational skills with the ability to manage competing priorities Strong IT skills, including working knowledge of Microsoft Office packages Knowledge of the local labour market, recruitment practices and employment opportunities Understanding of welfare-to-work programmes and the challenges faced by jobseekers and employees Experience maintaining accurate records with a high level of attention to detail The ability to work towards targets and performance measures A flexible, adaptable and proactive approach to work Due to the nature of this role, you will be required to complete an online Disclosure and Barring Service (DBS) check. If this sounds like the perfect role for you then please submit your CV. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Aug 14, 2026
Full time
In-Work Support Advisor Liverpool Up to £29,252 per annum 25 Days Holiday Bank Holidays, contributory pension Full-time, Permanent Job Description: We are recruiting for an In Work Support Advisor to provide ongoing support to individuals who have recently secured employment through a welfare-to-work programme. This is a rewarding opportunity to help people sustain employment, overcome workplace challenges and progress in their careers. You will work closely with participants during their first months in employment, providing regular guidance, practical support and interventions to help them successfully retain and develop within their roles. You will also collaborate with employers and Employment Advisors to ensure participants receive the support they need to achieve long-term employment success. The role involves: Providing regular support calls and check-ins with participants who have recently started work Identifying individuals who may be at risk of losing employment and escalating concerns appropriately Offering practical advice, guidance and problem-solving support to address workplace challenges Liaising with employers, where appropriate, to help resolve issues and promote positive outcomes Maintaining accurate and up-to-date participant records in line with contractual and organisational requirements Monitoring and recording employment changes, including role progression, job changes and job losses Working collaboratively with Employment Advisors and colleagues across multiple locations Managing a caseload effectively while working towards performance targets and key performance indicators Escalating complex cases or concerns to management in a timely and professional manner You ll need: Experience supporting individuals within employability, welfare-to-work or training Excellent communication skills with a confident and professional telephone manner Strong relationship-building, negotiation and influencing skills The ability to build rapport quickly and provide supportive, person-centred guidance Experience handling sensitive or challenging situations with professionalism and empathy Good organisational skills with the ability to manage competing priorities Strong IT skills, including working knowledge of Microsoft Office packages Knowledge of the local labour market, recruitment practices and employment opportunities Understanding of welfare-to-work programmes and the challenges faced by jobseekers and employees Experience maintaining accurate records with a high level of attention to detail The ability to work towards targets and performance measures A flexible, adaptable and proactive approach to work Due to the nature of this role, you will be required to complete an online Disclosure and Barring Service (DBS) check. If this sounds like the perfect role for you then please submit your CV. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Customer Service Administrators & Advisors - Financial Services multiple roles available Based at South Gyle Fully office-based roles with free parking Full-Time roles Monday to Friday 8:00am to 4:00pm (Administrators) 9:00am to 5:00pm (Advisors) Long-Term temporary contracts minimum 9 months with strong potential to be extended & may become permanent Pay rate of 13.50 per hour + holiday pay Search Consultancy are currently working with one of our major Financial Services clients based at South Gyle to recruit a number of both Customer Service Advisors (Telephony) and Customer Service Administrators . PLEASE NOTE - as this role will be working within Financial Services candidates MUST be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check. There are multiple roles in both teams and the successful candidates for each role will be responsible for the following: Advisors Acting as the first point of contact for both advisors & customers via both telephone calls and digital channels Supporting with outbound customer contact where it's required Delivering the best possible customer service at all times Supporting customers with using digital options where required & explaining self-service options Identifying opportunities for process improvements in the team Logging of information accurately on internal systems Administrators Processing both customer and advisor requests through the company's investment platforms & internal systems Ensuring requests are completed correctly in line with SLA's & agreed timescales Investigating & resolving queries & issues, working with internal teams where required Updating customer details & information on the company's internal systems Identifying areas for process improvements on Administration processes In order to be considered for these roles your skills and experience should include: Advisors - previous experience working in a professional contact centre envirnonment - preferably within Financial Services Administrators - previous experience of providing back-office administration or processing - preferably within Financial Services Any candidates with the above experience including working with or exposure to ISA's, SIPP's & bonds would be advantageous, however this is not essential Excellent communication skills, both written and verbal Excellent organisational skills & attention to detail, with the ability to manage a busy workload effectively Experience of working to targets, deadlines or SLA's Solid IT skills, including the use of Word & Excel If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Aug 13, 2026
Contractor
Customer Service Administrators & Advisors - Financial Services multiple roles available Based at South Gyle Fully office-based roles with free parking Full-Time roles Monday to Friday 8:00am to 4:00pm (Administrators) 9:00am to 5:00pm (Advisors) Long-Term temporary contracts minimum 9 months with strong potential to be extended & may become permanent Pay rate of 13.50 per hour + holiday pay Search Consultancy are currently working with one of our major Financial Services clients based at South Gyle to recruit a number of both Customer Service Advisors (Telephony) and Customer Service Administrators . PLEASE NOTE - as this role will be working within Financial Services candidates MUST be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check. There are multiple roles in both teams and the successful candidates for each role will be responsible for the following: Advisors Acting as the first point of contact for both advisors & customers via both telephone calls and digital channels Supporting with outbound customer contact where it's required Delivering the best possible customer service at all times Supporting customers with using digital options where required & explaining self-service options Identifying opportunities for process improvements in the team Logging of information accurately on internal systems Administrators Processing both customer and advisor requests through the company's investment platforms & internal systems Ensuring requests are completed correctly in line with SLA's & agreed timescales Investigating & resolving queries & issues, working with internal teams where required Updating customer details & information on the company's internal systems Identifying areas for process improvements on Administration processes In order to be considered for these roles your skills and experience should include: Advisors - previous experience working in a professional contact centre envirnonment - preferably within Financial Services Administrators - previous experience of providing back-office administration or processing - preferably within Financial Services Any candidates with the above experience including working with or exposure to ISA's, SIPP's & bonds would be advantageous, however this is not essential Excellent communication skills, both written and verbal Excellent organisational skills & attention to detail, with the ability to manage a busy workload effectively Experience of working to targets, deadlines or SLA's Solid IT skills, including the use of Word & Excel If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Services Team Leader Bromley Competitive Salary Permanent, Full Time (35 hours per week) At Foresters Financial, we are here to enrich the lives of our members, their families and the communities they live in. Guided by our purpose and values, we are proud to combine financial strength with care, compassion and a long term outlook. As a Customer Service Team Leader, you'll bring this to life every day helping your team deliver meaningful support that makes a real difference. You will lead a team of 6-12 New Business Customer service Advisors, supporting them to provide thoughtful, high-quality service from first contact through to the end of the contract term. Working closely with the Customer Services Manager, you will create a positive, inclusive environment where people feel valued, supported and empowered to do their best work. What you'll be doing Leading day to day team activity to deliver excellent service aligned to agreed service levels and member needs Creating a supportive, inclusive team culture where colleagues can thrive and grow Coaching and developing team members, providing regular feedback to build confidence and capability Monitoring quality and performance, encouraging continuous improvement and accountability Identifying development needs and shaping tailored training and development plans Handling customer complaints with care and fairness, ensuring positive outcomes Driving efficiencies and improvements in processes, including automation where appropriate Keeping procedures simple, effective and up to date Managing processes, risks and change responsibly within agreed frameworks Contributing to broader team and business priorities as needed What you'll bring Experience leading a customer service team in a contact centre environment A genuine passion for developing others and helping people succeed Strong organisational skills, with the ability to prioritise and meet deadlines Confidence in managing performance and improving team outcomes Sound judgement and the ability to identify and manage risk Financial Services experience is helpful, but not essential What we offer At Foresters, we invest in our people so they can grow, thrive and make a difference: 10% discretionary annual bonus 25 days holiday plus bank holidays A paid volunteering day to support a charity or community cause that matters to you Holiday purchase scheme Contributory pension (we match up to 5% and add an additional 5%) Life cover (4x pensionable salary) Healthcare cash plan On-going development and training Wellbeing support programme Working hours: 35 hours per week, Monday to Friday (rotational shifts: 08:30-16:15 and 09:15-17:00). After training, there's the flexibility to work up to one day per week from home. Why join us? If you are motivated by purpose, passionate about developing people, and want to be part of an organisation that values community, care and long-term impact you will feel at home here. Join us and help shape experiences that truly matter. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
Aug 13, 2026
Full time
Customer Services Team Leader Bromley Competitive Salary Permanent, Full Time (35 hours per week) At Foresters Financial, we are here to enrich the lives of our members, their families and the communities they live in. Guided by our purpose and values, we are proud to combine financial strength with care, compassion and a long term outlook. As a Customer Service Team Leader, you'll bring this to life every day helping your team deliver meaningful support that makes a real difference. You will lead a team of 6-12 New Business Customer service Advisors, supporting them to provide thoughtful, high-quality service from first contact through to the end of the contract term. Working closely with the Customer Services Manager, you will create a positive, inclusive environment where people feel valued, supported and empowered to do their best work. What you'll be doing Leading day to day team activity to deliver excellent service aligned to agreed service levels and member needs Creating a supportive, inclusive team culture where colleagues can thrive and grow Coaching and developing team members, providing regular feedback to build confidence and capability Monitoring quality and performance, encouraging continuous improvement and accountability Identifying development needs and shaping tailored training and development plans Handling customer complaints with care and fairness, ensuring positive outcomes Driving efficiencies and improvements in processes, including automation where appropriate Keeping procedures simple, effective and up to date Managing processes, risks and change responsibly within agreed frameworks Contributing to broader team and business priorities as needed What you'll bring Experience leading a customer service team in a contact centre environment A genuine passion for developing others and helping people succeed Strong organisational skills, with the ability to prioritise and meet deadlines Confidence in managing performance and improving team outcomes Sound judgement and the ability to identify and manage risk Financial Services experience is helpful, but not essential What we offer At Foresters, we invest in our people so they can grow, thrive and make a difference: 10% discretionary annual bonus 25 days holiday plus bank holidays A paid volunteering day to support a charity or community cause that matters to you Holiday purchase scheme Contributory pension (we match up to 5% and add an additional 5%) Life cover (4x pensionable salary) Healthcare cash plan On-going development and training Wellbeing support programme Working hours: 35 hours per week, Monday to Friday (rotational shifts: 08:30-16:15 and 09:15-17:00). After training, there's the flexibility to work up to one day per week from home. Why join us? If you are motivated by purpose, passionate about developing people, and want to be part of an organisation that values community, care and long-term impact you will feel at home here. Join us and help shape experiences that truly matter. About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.
Customer Service Advisor Temporary to Permanent Location: Wrangaton, TQ10 gap personnel are recruiting for enthusiastic and customer-focused Customer Service Advisors to join a growing Contact Centre team. If you enjoy helping people, solving problems, and delivering excellent customer service, this could be the perfect opportunity for you. The Role As a Customer Service Advisor, you'll play a key role in supporting the smooth running of a busy contact centre. You'll communicate with customers by telephone and email, assisting with enquiries, processing orders, resolving issues, and delivering an exceptional customer experience. As the business continues to grow, you'll have the opportunity to develop your skills while supporting a diverse customer base. Important Information Successful applicants must be available to attend mandatory training from 10th to 12th August . Please ensure you are available on these dates before applying. Key Responsibilities Handle inbound customer enquiries via telephone and email. Make outbound calls to both businesses and consumers. Process customer orders accurately and efficiently. Provide information on products, services, and specifications. Explain customer processes, including returns and order queries. Escalate complex enquiries to senior team members where appropriate. Update and maintain customer records and databases accurately. Complete a variety of administrative tasks to support the team. Manage customer accounts, from quotations through to payment chasing. Deliver an exceptional customer experience with every interaction. What We're Looking For Excellent verbal and written communication skills. A calm and professional approach under pressure. A genuine passion for delivering outstanding customer service. Good IT skills, including Microsoft Office. Strong organisational skills with the ability to prioritise workload. Excellent attention to detail. A positive attitude and willingness to learn. Shift Pattern & Pay Shifts between 8:00am and 6:00pm , working 5 days out of 7 . £12.87 per hour Apply Today If you're looking to join a supportive team where you can develop your customer service career, we'd love to hear from you. Apply today with your up-to-date CV. gap personnel is acting as an employment business in relation to this vacancy.
Aug 13, 2026
Full time
Customer Service Advisor Temporary to Permanent Location: Wrangaton, TQ10 gap personnel are recruiting for enthusiastic and customer-focused Customer Service Advisors to join a growing Contact Centre team. If you enjoy helping people, solving problems, and delivering excellent customer service, this could be the perfect opportunity for you. The Role As a Customer Service Advisor, you'll play a key role in supporting the smooth running of a busy contact centre. You'll communicate with customers by telephone and email, assisting with enquiries, processing orders, resolving issues, and delivering an exceptional customer experience. As the business continues to grow, you'll have the opportunity to develop your skills while supporting a diverse customer base. Important Information Successful applicants must be available to attend mandatory training from 10th to 12th August . Please ensure you are available on these dates before applying. Key Responsibilities Handle inbound customer enquiries via telephone and email. Make outbound calls to both businesses and consumers. Process customer orders accurately and efficiently. Provide information on products, services, and specifications. Explain customer processes, including returns and order queries. Escalate complex enquiries to senior team members where appropriate. Update and maintain customer records and databases accurately. Complete a variety of administrative tasks to support the team. Manage customer accounts, from quotations through to payment chasing. Deliver an exceptional customer experience with every interaction. What We're Looking For Excellent verbal and written communication skills. A calm and professional approach under pressure. A genuine passion for delivering outstanding customer service. Good IT skills, including Microsoft Office. Strong organisational skills with the ability to prioritise workload. Excellent attention to detail. A positive attitude and willingness to learn. Shift Pattern & Pay Shifts between 8:00am and 6:00pm , working 5 days out of 7 . £12.87 per hour Apply Today If you're looking to join a supportive team where you can develop your customer service career, we'd love to hear from you. Apply today with your up-to-date CV. gap personnel is acting as an employment business in relation to this vacancy.
EXPERIENCED BODYSHOP / WORKSHOP CONTROLLER Location: Birmingham Salary: From £40,000 Depending on Experience + Variable Monthly Team Bonus Job Type: Full-Time, Permanent Hours: Monday - Friday - 08:00 - 17:00 (40 Hour Week) Looking for a role where your leadership skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Bodyshop or Workshop Controller looking to take the next step in your career, this is an outstanding opportunity to join a professional accident repair centre where your organisational skills, leadership, and industry expertise will make a genuine impact. Offering a competitive salary from £40,000 depending on experience, plus a variable monthly team bonus, you'll be joining a business that genuinely values high-performing leaders. You'll take ownership of workshop productivity, technician performance, repair quality, and customer satisfaction, helping to maximise efficiency while ensuring every repair progresses smoothly from vehicle arrival through to customer handover. Working within a modern, fast-paced accident repair centre, you'll enjoy an excellent work-life balance with a Monday to Friday working week, alongside genuine long-term career progression and the opportunity to help shape a successful and growing operation. WHAT'S IN IT FOR YOU? Competitive Salary from £40,000 Depending on Experience Variable Monthly Team Bonus (Discussed at Interview) Monday to Friday Working Pattern (8:00am - 5:00pm) 40-Hour Working Week Full-Time, Permanent Position Modern Accident Repair Centre Ongoing Training & Development Career Progression Opportunities Free Onsite Parking THE ROLE As an Experienced Bodyshop / Workshop Controller, you will oversee the day-to-day operation of a busy accident repair centre, ensuring repairs are completed efficiently, profitably, and to the highest standards of quality. Must have AutoFlow experience. You will lead the workshop team, manage repair progress, coordinate departments, and ensure customers receive an exceptional level of service throughout every stage of the repair process. Key Responsibilities: Manage the daily workflow of the bodyshop, ensuring vehicles progress efficiently through every stage of repair Allocate work effectively across Panel, Paint, and MET departments to maximise workshop productivity Monitor technician performance, labour efficiency, work quality, and repair completion times Ensure all repairs comply with manufacturer repair methods, insurance requirements, BS10125 standards, and company procedures Liaise with Vehicle Damage Assessors, Parts Advisors, Insurance Companies, and customers to maintain excellent communication throughout the repair journey Proactively identify and resolve production delays to ensure customer delivery dates are achieved Carry out quality control inspections before vehicle handover to maintain exceptional repair standards Promote a positive workshop culture whilst ensuring full compliance with Health & Safety, COSHH, and company policies ABOUT YOU We're looking for an experienced, organised, and motivational leader who has a proven track record of managing a successful accident repair workshop while delivering outstanding customer service and operational performance. Previous experience as a Bodyshop Controller, Workshop Controller, Production Controller, or Bodyshop Team Leader within an automotive accident repair centre Essential experience using Autoflow Bodyshop Management Software Strong understanding of Panel, Paint, and MET repair processes Proven ability to manage workshop productivity, technician utilisation, and repair quality Excellent organisational, planning, and scheduling skills Strong commercial awareness with the ability to maximise workshop performance and profitability Confident communicating with technicians, customers, insurance companies, suppliers, and management Excellent leadership, coaching, and people management skills Strong attention to detail with a quality-first approach Ability to work calmly and effectively in a fast-paced environment Full UK Driving Licence (Essential) Alternative Job Titles: Bodyshop Controller / Workshop Controller / Production Controller / Bodyshop Production Manager / Accident Repair Controller / Workshop Manager / Repair Centre Controller / Bodyshop Supervisor / Vehicle Repair Controller / Bodyshop Team Leader / Accident Repair Workshop Controller APPLY TODAY This is an excellent opportunity to join a forward-thinking accident repair business that invests in its people, rewards performance, and provides genuine long-term career opportunities. If you're an experienced Bodyshop / Workshop Controller with Autoflow experience who is looking to join a professional accident repair centre where your leadership, technical knowledge, and operational expertise will be recognised and rewarded, we'd love to hear from you. Apply now for immediate consideration and take the next step in your accident repair management career. Contact UK - Job Reference - 54261
Aug 13, 2026
Full time
EXPERIENCED BODYSHOP / WORKSHOP CONTROLLER Location: Birmingham Salary: From £40,000 Depending on Experience + Variable Monthly Team Bonus Job Type: Full-Time, Permanent Hours: Monday - Friday - 08:00 - 17:00 (40 Hour Week) Looking for a role where your leadership skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Bodyshop or Workshop Controller looking to take the next step in your career, this is an outstanding opportunity to join a professional accident repair centre where your organisational skills, leadership, and industry expertise will make a genuine impact. Offering a competitive salary from £40,000 depending on experience, plus a variable monthly team bonus, you'll be joining a business that genuinely values high-performing leaders. You'll take ownership of workshop productivity, technician performance, repair quality, and customer satisfaction, helping to maximise efficiency while ensuring every repair progresses smoothly from vehicle arrival through to customer handover. Working within a modern, fast-paced accident repair centre, you'll enjoy an excellent work-life balance with a Monday to Friday working week, alongside genuine long-term career progression and the opportunity to help shape a successful and growing operation. WHAT'S IN IT FOR YOU? Competitive Salary from £40,000 Depending on Experience Variable Monthly Team Bonus (Discussed at Interview) Monday to Friday Working Pattern (8:00am - 5:00pm) 40-Hour Working Week Full-Time, Permanent Position Modern Accident Repair Centre Ongoing Training & Development Career Progression Opportunities Free Onsite Parking THE ROLE As an Experienced Bodyshop / Workshop Controller, you will oversee the day-to-day operation of a busy accident repair centre, ensuring repairs are completed efficiently, profitably, and to the highest standards of quality. Must have AutoFlow experience. You will lead the workshop team, manage repair progress, coordinate departments, and ensure customers receive an exceptional level of service throughout every stage of the repair process. Key Responsibilities: Manage the daily workflow of the bodyshop, ensuring vehicles progress efficiently through every stage of repair Allocate work effectively across Panel, Paint, and MET departments to maximise workshop productivity Monitor technician performance, labour efficiency, work quality, and repair completion times Ensure all repairs comply with manufacturer repair methods, insurance requirements, BS10125 standards, and company procedures Liaise with Vehicle Damage Assessors, Parts Advisors, Insurance Companies, and customers to maintain excellent communication throughout the repair journey Proactively identify and resolve production delays to ensure customer delivery dates are achieved Carry out quality control inspections before vehicle handover to maintain exceptional repair standards Promote a positive workshop culture whilst ensuring full compliance with Health & Safety, COSHH, and company policies ABOUT YOU We're looking for an experienced, organised, and motivational leader who has a proven track record of managing a successful accident repair workshop while delivering outstanding customer service and operational performance. Previous experience as a Bodyshop Controller, Workshop Controller, Production Controller, or Bodyshop Team Leader within an automotive accident repair centre Essential experience using Autoflow Bodyshop Management Software Strong understanding of Panel, Paint, and MET repair processes Proven ability to manage workshop productivity, technician utilisation, and repair quality Excellent organisational, planning, and scheduling skills Strong commercial awareness with the ability to maximise workshop performance and profitability Confident communicating with technicians, customers, insurance companies, suppliers, and management Excellent leadership, coaching, and people management skills Strong attention to detail with a quality-first approach Ability to work calmly and effectively in a fast-paced environment Full UK Driving Licence (Essential) Alternative Job Titles: Bodyshop Controller / Workshop Controller / Production Controller / Bodyshop Production Manager / Accident Repair Controller / Workshop Manager / Repair Centre Controller / Bodyshop Supervisor / Vehicle Repair Controller / Bodyshop Team Leader / Accident Repair Workshop Controller APPLY TODAY This is an excellent opportunity to join a forward-thinking accident repair business that invests in its people, rewards performance, and provides genuine long-term career opportunities. If you're an experienced Bodyshop / Workshop Controller with Autoflow experience who is looking to join a professional accident repair centre where your leadership, technical knowledge, and operational expertise will be recognised and rewarded, we'd love to hear from you. Apply now for immediate consideration and take the next step in your accident repair management career. Contact UK - Job Reference - 54261
Contact Centre Advisor Industry: Infrastructure Location: Newport, Isle of Wight Hours: 7am - 7pm / 7pm - 7am rotating ( nightshift is every third rotation) 4 on 4 off rota Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex computerised systems (training given) Adherence to standards. Compiling accurate messages and producing reports. Liaison with internal departments and external agencies, contractors and the public. Experience: Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills. In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum. Must have a good level of computer literacy and attention to detail with the ability to learn new systems. Must be flexible with working hours. Salary: £15.31 per hour worked rotating shift WP Recruitment & HR Ltd is acting as an employment business, By submitting your CV , you imply consent to our agency processing your personal data, please see our GDPR webpage for further information. If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
Aug 13, 2026
Seasonal
Contact Centre Advisor Industry: Infrastructure Location: Newport, Isle of Wight Hours: 7am - 7pm / 7pm - 7am rotating ( nightshift is every third rotation) 4 on 4 off rota Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex computerised systems (training given) Adherence to standards. Compiling accurate messages and producing reports. Liaison with internal departments and external agencies, contractors and the public. Experience: Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills. In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum. Must have a good level of computer literacy and attention to detail with the ability to learn new systems. Must be flexible with working hours. Salary: £15.31 per hour worked rotating shift WP Recruitment & HR Ltd is acting as an employment business, By submitting your CV , you imply consent to our agency processing your personal data, please see our GDPR webpage for further information. If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
Role: Head of Retention Location: Altrincham (hybrid working 3 days office/2 days home) Salary: Up to 70,000 + bonus + benefits Hours: 37.5 hours per week This is a new and exciting role as my client's team is growing for a Head of Retention. To drive a strong commercial culture where customer conversation is treated as an opportunity to retain, renew or protect value. You will take ownership of the retention function. Looking after customer retention performance, renewal growth and churn reduction. Reporting directly to the Customer Value Director. Are you a commercial thinker with experience leading a telesales or contact centre team? Do you have a clear understanding of subscription management and customer lifecycle? Can you drive performance and motivation of your team? The role is responsible for translating customer value, lifecycle and churn strategy into day-to-day operational execution, ensuring the Retention Telesales team is commercially focused, data-led, highly motivated and performance-driven. Are you hands-on with experience working fast paced and able to turn insight into targeted activity that improves save rates, renewal performance, customer value and base growth. This is more than a contact centre management role. Responsibilities of the Head of Retention: Own day-to-day delivery of retention, renewal and save performance across the Retention team. Set clear targets for save rate, renewal volume, answer rate, conversion, outbound productivity, deal quality and customer value protection. Work closely with the Customer Value Director to translate retention and CVM strategy into clear operational plans. Monitor performance against targets and drive action where results are behind expectation. Lead, support and develop Retention Team Managers and Senior Advisors. Identify capability gaps and implement team coaching plans to improve save rate, negotiation quality and renewal conversion. Build a motivated, resilient and sales-focused team culture. Set clear standards around professionalism, customer handling, negotiation, objection handling and follow-up ownership. Use data and behavioural insight to identify churn risks within the customer base Work with analytics, CX, finance, marketing and operational teams to understand the drivers of churn, suspension, cancellation and non-renewal. Use performance data to understand what is working, what is not, and where action is needed. Experience Required for this Head of Retention role: Experience leading telesales, retention or outbound contact centre teams. Proven ability to manage sales or retention performance through targets, coaching and structured performance management. Strong commercial awareness and understanding of customer value, churn, renewals and base growth. Data-led and analytically confident, with the ability to interpret performance data and turn insight into action. Experience setting goals, managing KPIs and improving conversion performance. Strong people leadership skills, including coaching, motivation, accountability and manager development. Comfortable working hands-on in a growing or changing business. Strong understanding of customer conversations, objection handling, negotiation and save activity. Ability to work cross-functionally with insight, marketing, finance, customer service and operations. Confident communicating with senior stakeholders and presenting clear recommendations. Please follow the link to apply for this Head of Retention role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Aug 13, 2026
Full time
Role: Head of Retention Location: Altrincham (hybrid working 3 days office/2 days home) Salary: Up to 70,000 + bonus + benefits Hours: 37.5 hours per week This is a new and exciting role as my client's team is growing for a Head of Retention. To drive a strong commercial culture where customer conversation is treated as an opportunity to retain, renew or protect value. You will take ownership of the retention function. Looking after customer retention performance, renewal growth and churn reduction. Reporting directly to the Customer Value Director. Are you a commercial thinker with experience leading a telesales or contact centre team? Do you have a clear understanding of subscription management and customer lifecycle? Can you drive performance and motivation of your team? The role is responsible for translating customer value, lifecycle and churn strategy into day-to-day operational execution, ensuring the Retention Telesales team is commercially focused, data-led, highly motivated and performance-driven. Are you hands-on with experience working fast paced and able to turn insight into targeted activity that improves save rates, renewal performance, customer value and base growth. This is more than a contact centre management role. Responsibilities of the Head of Retention: Own day-to-day delivery of retention, renewal and save performance across the Retention team. Set clear targets for save rate, renewal volume, answer rate, conversion, outbound productivity, deal quality and customer value protection. Work closely with the Customer Value Director to translate retention and CVM strategy into clear operational plans. Monitor performance against targets and drive action where results are behind expectation. Lead, support and develop Retention Team Managers and Senior Advisors. Identify capability gaps and implement team coaching plans to improve save rate, negotiation quality and renewal conversion. Build a motivated, resilient and sales-focused team culture. Set clear standards around professionalism, customer handling, negotiation, objection handling and follow-up ownership. Use data and behavioural insight to identify churn risks within the customer base Work with analytics, CX, finance, marketing and operational teams to understand the drivers of churn, suspension, cancellation and non-renewal. Use performance data to understand what is working, what is not, and where action is needed. Experience Required for this Head of Retention role: Experience leading telesales, retention or outbound contact centre teams. Proven ability to manage sales or retention performance through targets, coaching and structured performance management. Strong commercial awareness and understanding of customer value, churn, renewals and base growth. Data-led and analytically confident, with the ability to interpret performance data and turn insight into action. Experience setting goals, managing KPIs and improving conversion performance. Strong people leadership skills, including coaching, motivation, accountability and manager development. Comfortable working hands-on in a growing or changing business. Strong understanding of customer conversations, objection handling, negotiation and save activity. Ability to work cross-functionally with insight, marketing, finance, customer service and operations. Confident communicating with senior stakeholders and presenting clear recommendations. Please follow the link to apply for this Head of Retention role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Dearne . The role Job Details: Role: Customer Service Advisor Location: Royal Mail, Dearne House, Cortonwood Drive, Barnsley, S73 0UF Start date: 29/06/2026 (later start date available - please enquire) Pay Rate: £13.93 per hour Contract: Temporary (up to 12 weeks, with potential extension) Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilities Provide first-time solutions for customers via telephone and email.Handle consecutive phone calls and manage complaints effectively.Deliver excellent quality of service within agreed handling time. Skills & experience Passion for delivering great customer experiences. Confidence in taking consecutive phone calls and handling complaints. Ability to prioritize and manage workloads. Flexible and adaptable to changing customer demands. Enthusiastic and responsive. Self-motivated, able to work independently or as part of a team. Ability to work under pressure and meet deadlines. Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered. Good level of spoken English and clear communication skills. Other Desirable Qualities: Proven record in a fast-paced customer service environment. Quick, accurate typist with high attention to detail. Ability to handle difficult complaints professionally and with resilience. Excellent telephone manner and telephony experience. Proficient in email, spreadsheet, and word processing software. Creative problem solver with a focus on resolution. Accurate and consistent data input. Other Desirable Qualities: Proven record in a fast-paced customer service environment. Quick, accurate typist with high attention to detail. Ability to handle difficult complaints professionally and with resilience. Excellent telephone manner and telephony experience. Proficient in email, spreadsheet, and word processing software. Creative problem solver with a focus on resolution. Accurate and consistent data input.
Aug 13, 2026
Contractor
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Dearne . The role Job Details: Role: Customer Service Advisor Location: Royal Mail, Dearne House, Cortonwood Drive, Barnsley, S73 0UF Start date: 29/06/2026 (later start date available - please enquire) Pay Rate: £13.93 per hour Contract: Temporary (up to 12 weeks, with potential extension) Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilities Provide first-time solutions for customers via telephone and email.Handle consecutive phone calls and manage complaints effectively.Deliver excellent quality of service within agreed handling time. Skills & experience Passion for delivering great customer experiences. Confidence in taking consecutive phone calls and handling complaints. Ability to prioritize and manage workloads. Flexible and adaptable to changing customer demands. Enthusiastic and responsive. Self-motivated, able to work independently or as part of a team. Ability to work under pressure and meet deadlines. Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered. Good level of spoken English and clear communication skills. Other Desirable Qualities: Proven record in a fast-paced customer service environment. Quick, accurate typist with high attention to detail. Ability to handle difficult complaints professionally and with resilience. Excellent telephone manner and telephony experience. Proficient in email, spreadsheet, and word processing software. Creative problem solver with a focus on resolution. Accurate and consistent data input. Other Desirable Qualities: Proven record in a fast-paced customer service environment. Quick, accurate typist with high attention to detail. Ability to handle difficult complaints professionally and with resilience. Excellent telephone manner and telephony experience. Proficient in email, spreadsheet, and word processing software. Creative problem solver with a focus on resolution. Accurate and consistent data input.
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.87 starting salary + bonus
Aug 13, 2026
Full time
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.87 starting salary + bonus
Call Centre Manager Location: South Manchester Salary: 65000 - 77000 per annum + Bonus Job Type: Full-Time, Permanent About the Role We are seeking an experienced and driven Call Centre Manager to lead our customer operations team and deliver an outstanding customer experience. This is an exciting opportunity for a results-oriented leader with a strong background in contact centre management. You will be responsible for overseeing day-to-day operations, driving performance, developing managers and team leaders, and ensuring service excellence across all customer interactions. The successful candidate will have a passion for people leadership, operational efficiency, and continuous improvement. Key Responsibilities Lead and manage the overall performance of the contact centre operation. Develop, coach, and support Team Leaders and frontline advisors. Drive achievement of key performance indicators including service levels, quality, productivity, customer satisfaction, and employee engagement. Monitor and analyse operational performance data to identify trends and improvement opportunities. Manage workforce planning to ensure effective resource allocation and service delivery. Oversee recruitment, onboarding, training, and retention initiatives. Handle escalated customer issues and support effective complaint resolution. Ensure compliance with company policies, industry regulations, and data protection requirements. Build and maintain a positive, high-performing, customer-focused culture. Collaborate with senior leadership to implement strategic objectives and operational improvements. Manage departmental budgets and ensure cost-effective operations. Lead continuous improvement projects to enhance customer and employee experiences. About You To succeed in this role, you will have: Essential Previous experience as a Call Centre Manager, Contact Centre Manager, Operations Manager, or similar leadership role. Proven experience managing large customer service teams. Strong understanding of contact centre KPIs and performance management. Excellent leadership, coaching, and people development skills. Experience driving employee engagement and creating high-performing teams. Strong analytical and problem-solving abilities. Exceptional communication and stakeholder management skills. Experience using CRM and contact centre management systems. Strong organisational and planning capabilities. Desirable Experience managing hybrid or multi-site teams. Customer service or leadership qualifications. Experience within regulated industries. Knowledge of workforce management and quality assurance processes.
Aug 13, 2026
Full time
Call Centre Manager Location: South Manchester Salary: 65000 - 77000 per annum + Bonus Job Type: Full-Time, Permanent About the Role We are seeking an experienced and driven Call Centre Manager to lead our customer operations team and deliver an outstanding customer experience. This is an exciting opportunity for a results-oriented leader with a strong background in contact centre management. You will be responsible for overseeing day-to-day operations, driving performance, developing managers and team leaders, and ensuring service excellence across all customer interactions. The successful candidate will have a passion for people leadership, operational efficiency, and continuous improvement. Key Responsibilities Lead and manage the overall performance of the contact centre operation. Develop, coach, and support Team Leaders and frontline advisors. Drive achievement of key performance indicators including service levels, quality, productivity, customer satisfaction, and employee engagement. Monitor and analyse operational performance data to identify trends and improvement opportunities. Manage workforce planning to ensure effective resource allocation and service delivery. Oversee recruitment, onboarding, training, and retention initiatives. Handle escalated customer issues and support effective complaint resolution. Ensure compliance with company policies, industry regulations, and data protection requirements. Build and maintain a positive, high-performing, customer-focused culture. Collaborate with senior leadership to implement strategic objectives and operational improvements. Manage departmental budgets and ensure cost-effective operations. Lead continuous improvement projects to enhance customer and employee experiences. About You To succeed in this role, you will have: Essential Previous experience as a Call Centre Manager, Contact Centre Manager, Operations Manager, or similar leadership role. Proven experience managing large customer service teams. Strong understanding of contact centre KPIs and performance management. Excellent leadership, coaching, and people development skills. Experience driving employee engagement and creating high-performing teams. Strong analytical and problem-solving abilities. Exceptional communication and stakeholder management skills. Experience using CRM and contact centre management systems. Strong organisational and planning capabilities. Desirable Experience managing hybrid or multi-site teams. Customer service or leadership qualifications. Experience within regulated industries. Knowledge of workforce management and quality assurance processes.
Start date: 05.10.2026 Shift Pattern: Full Time (37.5 hours) Please note that this position is a full-time role only, and part-time hours are not available. Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Glasgow team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Glasgow contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, discounted parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
Aug 12, 2026
Full time
Start date: 05.10.2026 Shift Pattern: Full Time (37.5 hours) Please note that this position is a full-time role only, and part-time hours are not available. Sales Advisors If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our Glasgow team's full of people like you - so you'll be in great company here. What does being a sales advisor involve? You'll join a lively sales team in our Glasgow contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product. Forget what you've heard about sales Don't let what you've heard about sales put you off. Let's smash a few myths Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems. People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console? Why you'll be better off at EE GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months. UNCAPPED COMMISSION - the more you sell, the more you can earn. BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, discounted parking and discounts on EE products like phones and broadband that could save you £100s every year. GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT. FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family. GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.
