As a Charges Coordinator, you'll play an important role in helping Thames Water manage charges received from Highway Authorities. Working as part of a supportive team, you'll investigate each case, decide whether charges are valid, and ensure invoices are processed accurately and fairly. This is a varied role where you'll work with internal teams and external partners to help reduce unnecessary costs while making a real contribution to delivering an excellent service for our customers. What you'll be doing as a Charges Coordinator As a Charges Coordinator, you'll investigate, validate and process charges received from Highway Authorities, ensuring every case is handled accurately and within agreed timescales. You'll use a range of internal systems while working closely with colleagues and external organisations to deliver the best outcomes. Investigating and validating charges received from Highway Authorities using a range of internal systems. Processing invoices accurately and within agreed timescales. Working with internal teams, contractors and Highway Authorities to resolve queries and minimise unnecessary costs. Liaising with external organisations to ensure only valid charges are paid. Identifying trends and opportunities to improve processes and reduce future costs. Maintaining accurate records while managing a busy workload across multiple systems. What you should bring to the role Strong problem-solving skills with the confidence to investigate information and make informed decisions. Excellent communication skills with the ability to build positive relationships with colleagues and external partners. A team-player approach, as this role can be fast-paced and colleagues work together to support one another. Previous experience in customer service, administration, invoicing or financial administration where accuracy and organisation were essential. Experience using systems such as Salesforce, SAP, Street Manager or GIS would be highly beneficial. Knowledge of streetworks or highways processes would be advantageous. What's in it for you? Hourly Pay Rate: £14.26-£17.83 per hour, depending on skills and experience. Expenses: Excluded Location: Clearwater Court, Reading (Hybrid working with a minimum of one day per week in the office. Our office is located in Reading town centre, just a two-minute walk from Reading train station.) Length of assignment: 26-week temporary contract, with the possibility of an extension and the potential for a permanent opportunity in the future. Hours: Monday to Friday, 8:00am - 4:00pm Hours:36 hours per week Please note you will be on assignment at Thames Water via Pertemps Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Jul 28, 2026
Full time
As a Charges Coordinator, you'll play an important role in helping Thames Water manage charges received from Highway Authorities. Working as part of a supportive team, you'll investigate each case, decide whether charges are valid, and ensure invoices are processed accurately and fairly. This is a varied role where you'll work with internal teams and external partners to help reduce unnecessary costs while making a real contribution to delivering an excellent service for our customers. What you'll be doing as a Charges Coordinator As a Charges Coordinator, you'll investigate, validate and process charges received from Highway Authorities, ensuring every case is handled accurately and within agreed timescales. You'll use a range of internal systems while working closely with colleagues and external organisations to deliver the best outcomes. Investigating and validating charges received from Highway Authorities using a range of internal systems. Processing invoices accurately and within agreed timescales. Working with internal teams, contractors and Highway Authorities to resolve queries and minimise unnecessary costs. Liaising with external organisations to ensure only valid charges are paid. Identifying trends and opportunities to improve processes and reduce future costs. Maintaining accurate records while managing a busy workload across multiple systems. What you should bring to the role Strong problem-solving skills with the confidence to investigate information and make informed decisions. Excellent communication skills with the ability to build positive relationships with colleagues and external partners. A team-player approach, as this role can be fast-paced and colleagues work together to support one another. Previous experience in customer service, administration, invoicing or financial administration where accuracy and organisation were essential. Experience using systems such as Salesforce, SAP, Street Manager or GIS would be highly beneficial. Knowledge of streetworks or highways processes would be advantageous. What's in it for you? Hourly Pay Rate: £14.26-£17.83 per hour, depending on skills and experience. Expenses: Excluded Location: Clearwater Court, Reading (Hybrid working with a minimum of one day per week in the office. Our office is located in Reading town centre, just a two-minute walk from Reading train station.) Length of assignment: 26-week temporary contract, with the possibility of an extension and the potential for a permanent opportunity in the future. Hours: Monday to Friday, 8:00am - 4:00pm Hours:36 hours per week Please note you will be on assignment at Thames Water via Pertemps Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive click apply for full job details
Oct 05, 2025
Full time
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive click apply for full job details
Streetworks Coordinator Location: Livingston or Fully remote Employment type: 6-month Fixed term contract Working Hours: Monday to Friday Whats in it for you We believe in looking after our people, and it shows. When you join Ipsum, youre not just taking a job youre starting a career with real support behind it click apply for full job details
Oct 03, 2025
Contractor
Streetworks Coordinator Location: Livingston or Fully remote Employment type: 6-month Fixed term contract Working Hours: Monday to Friday Whats in it for you We believe in looking after our people, and it shows. When you join Ipsum, youre not just taking a job youre starting a career with real support behind it click apply for full job details
Description As a Streetworks Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company's work is effectively programmed meeting our clients SLA's and customers' expectations. Key Responsibilities Start and Stop work in accordance with SLA and permits Understand the works system and work to the processes accordingly - Training will be given Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated. Be responsible for Streetworks performance and driving continual improvements with the Operational teams Validate and transmit notice/permit requests in a timely manner Open and close off Streetworks notices/permits, submit final registrations, identify street works issues and apply early intervention and escalate street works compliance issues where appropriate Coordinate with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc Analyse and respond to Section 74 charges & fixed penalty offences Run and circulate daily jeopardy reports as required Monitor and chase any outstanding issues Provide general admin support Be part of a call desk Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Experience and Qualifications Skills, Knowledge & Expertise Ideally you will have experience working in Utilities previously Experience in a planning / coordinator role Ability to prioritise workload, multi-task and work under tight time pressures Excellent communication skills High attention to detail Logical mind Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Oct 02, 2025
Full time
Description As a Streetworks Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company's work is effectively programmed meeting our clients SLA's and customers' expectations. Key Responsibilities Start and Stop work in accordance with SLA and permits Understand the works system and work to the processes accordingly - Training will be given Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated. Be responsible for Streetworks performance and driving continual improvements with the Operational teams Validate and transmit notice/permit requests in a timely manner Open and close off Streetworks notices/permits, submit final registrations, identify street works issues and apply early intervention and escalate street works compliance issues where appropriate Coordinate with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc Analyse and respond to Section 74 charges & fixed penalty offences Run and circulate daily jeopardy reports as required Monitor and chase any outstanding issues Provide general admin support Be part of a call desk Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Experience and Qualifications Skills, Knowledge & Expertise Ideally you will have experience working in Utilities previously Experience in a planning / coordinator role Ability to prioritise workload, multi-task and work under tight time pressures Excellent communication skills High attention to detail Logical mind Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Description As a Streetworks Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company's work is effectively programmed meeting our clients SLA's and customers' expectations. Key Responsibilities Start and Stop work in accordance with SLA and permits Understand the works system and work to the processes accordingly - Training will be given Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated. Be responsible for Streetworks performance and driving continual improvements with the Operational teams Validate and transmit notice/permit requests in a timely manner Open and close off Streetworks notices/permits, submit final registrations, identify street works issues and apply early intervention and escalate street works compliance issues where appropriate Coordinate with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc Analyse and respond to Section 74 charges & fixed penalty offences Run and circulate daily jeopardy reports as required Monitor and chase any outstanding issues Provide general admin support Be part of a call desk Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Experience and Qualifications Skills, Knowledge & Expertise Ideally you will have experience working in Utilities previously Experience in a planning / coordinator role Ability to prioritise workload, multi-task and work under tight time pressures Excellent communication skills High attention to detail Logical mind Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Oct 01, 2025
Full time
Description As a Streetworks Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company's work is effectively programmed meeting our clients SLA's and customers' expectations. Key Responsibilities Start and Stop work in accordance with SLA and permits Understand the works system and work to the processes accordingly - Training will be given Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated. Be responsible for Streetworks performance and driving continual improvements with the Operational teams Validate and transmit notice/permit requests in a timely manner Open and close off Streetworks notices/permits, submit final registrations, identify street works issues and apply early intervention and escalate street works compliance issues where appropriate Coordinate with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc Analyse and respond to Section 74 charges & fixed penalty offences Run and circulate daily jeopardy reports as required Monitor and chase any outstanding issues Provide general admin support Be part of a call desk Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Experience and Qualifications Skills, Knowledge & Expertise Ideally you will have experience working in Utilities previously Experience in a planning / coordinator role Ability to prioritise workload, multi-task and work under tight time pressures Excellent communication skills High attention to detail Logical mind Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Description As a Streetworks Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company's work is effectively programmed meeting our clients SLA's and customers' expectations. Key Responsibilities Start and Stop work in accordance with SLA and permits Understand the works system and work to the processes accordingly - Training will be given Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated. Be responsible for Streetworks performance and driving continual improvements with the Operational teams Validate and transmit notice/permit requests in a timely manner Open and close off Streetworks notices/permits, submit final registrations, identify street works issues and apply early intervention and escalate street works compliance issues where appropriate Coordinate with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc Analyse and respond to Section 74 charges & fixed penalty offences Run and circulate daily jeopardy reports as required Monitor and chase any outstanding issues Provide general admin support Be part of a call desk Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Experience and Qualifications Skills, Knowledge & Expertise Ideally you will have experience working in Utilities previously Experience in a planning / coordinator role Ability to prioritise workload, multi-task and work under tight time pressures Excellent communication skills High attention to detail Logical mind Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Oct 01, 2025
Full time
Description As a Streetworks Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company's work is effectively programmed meeting our clients SLA's and customers' expectations. Key Responsibilities Start and Stop work in accordance with SLA and permits Understand the works system and work to the processes accordingly - Training will be given Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated. Be responsible for Streetworks performance and driving continual improvements with the Operational teams Validate and transmit notice/permit requests in a timely manner Open and close off Streetworks notices/permits, submit final registrations, identify street works issues and apply early intervention and escalate street works compliance issues where appropriate Coordinate with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc Analyse and respond to Section 74 charges & fixed penalty offences Run and circulate daily jeopardy reports as required Monitor and chase any outstanding issues Provide general admin support Be part of a call desk Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change Ensure that safety issues are reported in line with Company procedures Experience and Qualifications Skills, Knowledge & Expertise Ideally you will have experience working in Utilities previously Experience in a planning / coordinator role Ability to prioritise workload, multi-task and work under tight time pressures Excellent communication skills High attention to detail Logical mind Job Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
