57 jobs found

Contracts Manager - Damp & Mould / Planned Maintenance Location: South London (with travel across London and the South East) Salary: Up to £65,000 + Excellent Package The Role An exciting opportunity has arisen for an experienced Contracts Manager to oversee the delivery of damp and mould remediation programmes across a portfolio of social housing contracts. The successful candidate will also support the delivery of voids, planned maintenance, and reactive maintenance works, ensuring projects are delivered safely, efficiently, on time, and within budget. Managing multiple contracts simultaneously, you will work closely with operational teams, commercial colleagues, clients, and subcontractors to drive performance, maintain compliance, and deliver an excellent customer experience. Key Responsibilities Lead the operational delivery of damp and mould remediation contracts within occupied social housing. Oversee additional planned maintenance, void refurbishment, and reactive maintenance works as required. Manage Site Managers, Supervisors, Resident Liaison Officers, direct labour, and subcontractors. Ensure contracts are delivered safely, on programme, within budget, and to agreed quality standards. Monitor financial performance alongside commercial teams, including valuations, variations, and cost control. Build and maintain strong client relationships through regular progress meetings and performance reviews. Ensure full compliance with health and safety legislation, company procedures, and client requirements. Review KPIs, programme performance, and customer satisfaction to identify opportunities for continuous improvement. Produce operational reports and contribute to monthly contract reviews. Support business growth through identifying efficiencies and maintaining high levels of client satisfaction. Candidate Requirements Previous experience as a Contracts Manager within the social housing or property maintenance sector. Strong background delivering damp and mould remediation programmes. Experience managing planned maintenance, voids, responsive repairs, or refurbishment contracts. Excellent leadership and people management skills. Strong commercial awareness with experience working alongside Quantity Surveyors. Ability to manage multiple workstreams and operational teams simultaneously. Excellent client-facing communication and stakeholder management skills. Good knowledge of health and safety legislation and contract compliance. Full UK Driving Licence. Desirable Qualifications SMSTS CSCS Card First Aid at Work Asbestos Awareness Relevant construction or management qualification (NVQ/HNC/HND or equivalent) Package Salary up to £65,000 (depending on experience) Car Allowance Annual Bonus Pension Scheme Annual Leave plus Bank Holidays Private Healthcare (where applicable) Ongoing Training and Career Development Long-term career progression within a growing national contractor INDPS Pay: Up to £65,000.00 per year Work Location: On the road

Resident Liaison Officer (Temp Long-Term Option) Hull Hull Temp to Perm Opportunity Immediate Start Available£19.50 per hour Umbrella PAYE We are looking for a professional and personable Resident Liaison Officer to join a busy social housing refurbishment team in Hull. This is a temporary role with a genuine long-term option for the right candidate, offering stability and the chance to build lasting relationships within the community. What You'll Be Doing • Acting as the primary point of contact for residents throughout planned maintenance and refurbishment programmes• Conducting initial home surveys, pre-start meetings, and maintaining regular communication with tenants• Managing resident expectations, addressing concerns, and resolving complaints promptly and sensitively• Coordinating access arrangements and scheduling works around residents' needs• Producing accurate records, reports, and updates for the client and project team• Supporting vulnerable residents and working closely with support services where required• Ensuring compliance with safeguarding, data protection, and customer service standards What We're Looking For • Previous experience as a Resident Liaison Officer within social housing, construction, or maintenance environments• Strong communication and conflict resolution skills with a customer-first approach• Ability to manage difficult conversations with empathy and professionalism• Organised, self-motivated, and comfortable working independently across multiple sites• Full UK driving licence and access to a vehicle• Local knowledge of Hull and surrounding areas is advantageous Apply Now If you are an experienced RLO looking for a long-term opportunity in Hull, send your CV today. Immediate interviews available.

Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing Services Location: Newham Rate: 300 per day Umbrella rate Term: Temp 3 months initially Are you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way! Key Responsibilities: Serve as the primary point of contact for residents during housing refurbishment and improvement works. Deliver clear communication on project timelines, access requirements, and potential disruptions. Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews. Support vulnerable residents by implementing necessary adjustments. Manage inquiries, complaints, and escalations, ensuring timely resolutions. Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues. Maintain accurate records and contribute to continuous service improvement initiatives. Experience: Proven experience in housing management, resident liaison, or customer service. Exceptional stakeholder management and communication skills. Confident in engaging with residents, even in challenging situations. Familiarity with refurbishment, planned maintenance, or capital works programmes. Proficient in Microsoft Office with the ability to produce clear reports. Educated to A-Level standard (or equivalent) with GCSE Maths and English. What's on Offer: Competitive day rate of 300. An opportunity to make a meaningful impact in local communities. A varied role across high-profile housing improvement projects. A collaborative work environment within a major London local authority. If you're ready to make a difference and drive resident satisfaction, we want to hear from you! Apply today and embark on a rewarding journey with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Resident Liaison Officer Location: Walsall Start Date: 14th August Hours: 8:00am to 5:00pm Duration: Initially 6 weeks, with the possibility of extension I am currently recruiting for an experienced Resident Liaison Officer to join a project based in Walsall , starting on 14th August . The role will be working on the kitchen and bathroom stream , liaising with residents and supporting the smooth delivery of planned works. You will act as the main point of contact for residents, ensuring they are kept informed throughout the process and that any queries or concerns are handled professionally. Key Responsibilities: Liaising with residents before, during and after works Supporting the delivery of kitchen and bathroom refurbishments Booking appointments and providing updates to residents Handling queries, complaints and general communication Working closely with site teams to ensure works are delivered smoothly Maintaining accurate records and documentation Requirements: Previous experience in a similar Resident Liaison Officer role Experience working within social housing, planned maintenance or refurbishment would be beneficial Strong communication and organisational skills Ability to build positive relationships with residents and site teams A basic DBS check will be required This is an initial 6-week contract , with the possibility of being extended. If you are available and interested, please apply online or get in touch with Jess on (phone number removed) for more information.

Temporary Resident/Customer Liaison Officer Location: Chester Contract: Temporary (4 months initially) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester area. This role is initially offered on a 4 month temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Resident/Tenant Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector What's on Offer Competitive pay, dependent on experience Mileage expenses for business travel Opportunity to work on meaningful community-focused projects Potential for contract extension or permanent employment If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed) Customer service, tenant liaison officer, resident liasion officer, customer liaison officer, social housing, property services, Chester, North West

Site Manager - Planned Works (Social Housing) Location: East London / Essex Salary: Up to 60,000 Site Manager - Social Housing Planned Works We're recruiting on behalf of a leading main contractor that has built an excellent reputation for delivering high-quality planned refurbishment programmes for local authorities and housing associations. Due to continued growth and the award of new long-term frameworks, they are looking to appoint an experienced Site Manager to join their operational team. This is a fantastic opportunity to work on secure, long-term contracts with a business that genuinely values its people and offers clear opportunities for progression. The Role As Site Manager, you will take responsibility for the day-to-day management of planned works projects within occupied social housing, ensuring works are delivered safely, on programme, within budget and to the highest quality standards. Typical projects include: Kitchen and bathroom replacement programmes Window and door installations Roofing works External decorations Internal and external refurbishments Decent Homes programmes Energy efficiency and retrofit works Working closely with the Contracts Manager, Resident Liaison Officers, Commercial team and subcontractors, you'll ensure projects run efficiently while maintaining excellent customer satisfaction. Key Responsibilities Manage day-to-day site operations across planned works projects. Coordinate subcontractors, direct labour and suppliers to deliver programmes efficiently. Ensure all works are completed safely and in line with company procedures. Monitor quality standards and carry out regular site inspections. Ensure projects are delivered on time and within budget. Maintain excellent relationships with clients, residents and stakeholders. Work alongside Resident Liaison Officers to minimise disruption to tenants. Complete site records, reports and progress updates. Conduct toolbox talks and ensure full health and safety compliance. Resolve on-site issues quickly and effectively to maintain programme delivery. About You We're looking to speak with experienced Site Managers who have a strong background delivering planned maintenance projects within the social housing sector. You'll ideally have: Previous experience as a Site Manager working for a main contractor. Strong knowledge of planned works within occupied social housing. Experience managing kitchen and bathroom programmes, external works or Decent Homes projects. Excellent leadership and organisational skills. Strong understanding of health and safety legislation. Ability to manage subcontractors and site teams effectively. Excellent communication and customer-facing skills. Full UK Driving Licence. What's on Offer? Salary up to 60,000 Long-term, secured work across East London and Essex Career progression with a growing main contractor Supportive management team and excellent working environment Opportunity to work on high-profile social housing frameworks Why Apply? If you're an experienced Site Manager looking for your next challenge in social housing planned works, we'd love to hear from you. Apply now or get in touch for a confidential conversation about this opportunity.

Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Resident Liaison Officer Colchester Duration: 6-Month Contract (Potential for extension) Location: Colchester, Essex Are you an experienced Resident Liaison Officer (RLO) with a strong background in public sector housing projects? We are seeking a proactive, client-focused RLO to manage resident relations across a portfolio of local authority blocks of flats in Colchester. The Role You will serve as the primary link between the principal contractor, the local council/housing association, and the residents. Managing communication across multiple separate residential blocks, you will ensure major work programs proceed smoothly with minimal disruption. Key Responsibilities Deliver clear pre-construction notifications, project updates, and progress reports to residents. Conduct home condition surveys, access visits, and respite care arrangements where required. Handle resident queries, complaints, and access issues promptly and professionally. Maintain clear logs of all resident interactions and site visits across multiple blocks. Coordinate with site managers and subcontractor teams to maintain work schedules. Requirements Proven experience as an RLO within social housing or public sector refurbishment schemes. Strong knowledge of decent homes standards, major repair projects, or planned maintenance. Ability to travel between multiple sites in the Colchester area. Excellent conflict resolution, communication, and organizational skills. Full UK driving license and access to a vehicle. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Connect2Hackney are currently recruiting an empathetic and detail-oriented Client Financial Affairs Officer to join our Adult Social Care Finance team at the London Borough of Hackney. In this vital post, you will manage a dedicated caseload of finances for vulnerable adults who lack the capacity to manage their own money. Acting as a financial advocate, you will oversee Court of Protection Deputyships, DWP Benefit Appointeeships, and Direct Payment third-party arrangements to ensure residents' income is maximised, protected, and used in their best interests. If you combine strong financial/accounting skills with a customer-centered, compassionate approach, we would love to hear from you! Key Responsibilities Caseload & Banking Management Day-to-Day Finances: Manage bank accounts, transfer funds, set up standing orders for bills, and issue personal spending money in line with care plans. Reconciliations & Reporting: Complete monthly bank statement reconciliations, keep meticulous database records, and submit annual OPG (Office of the Public Guardian) reports within set deadlines. Deceased Estates: Follow administrative guidelines to wind up and finalise the estates of deceased service users respectfully. Court of Protection & Benefits Deputyship & Appointeeship: Prepare Court of Protection applications for property and financial affairs, and apply to the DWP to manage pensions and benefits. Income Maximisation: Investigate and claim all eligible benefits, allowances, and tax exemptions to maximise residents' funds. Direct Payments Third-Party Support Scheme Administration: Process financial transactions for direct payment third-party accounts, ensuring prompt payroll processing, quarterly statement distribution, and compliance with council financial rules. Resident Advocacy & Engagement Home Visits: Conduct visits to client's homes or care settings to carry out annual financial plans, operating under the 5 principles of the Mental Capacity Act 2005. Multi-Agency Liaison: Act as a financial advocate for residents, working closely with social workers, care managers, the DWP, and the OPG. Who We Are Looking For Experience & Knowledge Legislative Knowledge: Understanding of Court of Protection Deputyships, DWP Appointeeships, and the Mental Capacity Act. Financial & Accounting Background: Proven experience in local government finance, managing service user funds, account reconciliations, or handling Direct Payments. Tech-Savvy: Skilled in using financial database systems, Excel, and standard office applications. Qualifications & Skills Education: A qualification in Business/Finance, AAT, or equivalent practical finance/administrative experience. Core Competencies: Excellent numerical accuracy, strong problem-solving skills, and the ability to work under tight deadlines. Communication & Care: A compassionate, customer-focused approach with the sensitivity required to communicate complex financial matters to vulnerable residents and multi-disciplinary teams. Note: This post is subject to an Enhanced DBS check. Why Join Hackney? As part of the London Borough of Hackney, you will join an inclusive team that directly improves the lives of local residents every day. We offer a supportive environment, excellent opportunities for professional growth, and flexible working arrangements. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Senior Resident Liaison Officer Location: North West Patch: Preston to Macclesfield, Birkenhead to Tameside Salary: 38,000 to 42,000 + car allowance Sector: Social Housing / Planned Maintenance We are working with a leading contractor within the social housing sector who is looking to appoint an experienced Senior Resident Liaison Officer to support a busy programme of works across the North West. This is a fantastic opportunity for an established RLO who is ready to step into a senior role, or an experienced Senior RLO who enjoys supporting teams, embedding processes and helping develop people. The Role As Senior Resident Liaison Officer, you will be responsible for supporting the delivery of resident engagement across a varied social housing workload, covering areas from Preston to Macclesfield and Birkenhead to Tameside . You will be overseeing and supporting a team of 2 - 5 Resident Liaison Officers , ensuring residents are kept fully informed throughout the works process and that a high level of customer care is maintained across all projects. A key part of the role will be embedding systems, improving ways of working and supporting the development of the RLO team. Key Responsibilities Supporting and managing a team of 2 to 5 Resident Liaison Officers Acting as the main point of escalation for resident queries, complaints and complex issues Ensuring residents receive clear, timely and accurate communication throughout planned works Embedding systems, processes and best practice across the RLO team Supporting the development, training and day-to-day performance of team members Liaising closely with site teams, contracts managers, clients and residents Monitoring customer satisfaction and helping to improve service delivery Ensuring all resident engagement activity is recorded accurately Supporting delivery across multiple locations within the North West The Ideal Candidate Previous experience as a Resident Liaison Officer, Senior RLO, Tenant Liaison Officer or similar Strong background within social housing, planned maintenance or refurbishment works Experience supporting or mentoring other RLOs would be highly beneficial Excellent communication and relationship-building skills Confident handling complaints, escalations and sensitive resident issues Strong organisational skills and the ability to manage a busy regional workload Comfortable travelling across the North West patch Full UK driving licence Apply If you are an experienced RLO looking to take the next step, or a Senior Resident Liaison Officer looking for a new opportunity across the North West, please apply today or call Jess on (phone number removed)

Housing and Resident Engagement Officer Watford, Hertfordshire Full-time Up to 33,000 + Benefits Are you passionate about delivering excellent resident services and creating positive communities? Sellick Partnership is collaborating with a growing housing and support provider seeking a proactive Housing & Resident Engagement Officer to join their team This is a varied and rewarding role where you'll act as the key link between residents, housing teams and support providers, ensuring residents feel heard, supported and engaged. As a Housing and Resident Engagement Officer your role will involve: Building positive relationships with residents across a portfolio of housing services Coordinating resident engagement activities, meetings and forums Managing complaints and compliments through to resolution Responding to reports of anti-social behaviour and working towards effective outcomes Supporting tenancy management activity, including warnings and possession processes Producing resident communications, newsletters and engagement materials Working closely with care providers, local authorities and partner agencies Maintaining accurate housing records and resident information Analysing resident feedback and performance data to identify service improvements About you: Experience within supported housing or working with vulnerable tenants Knowledge of housing legislation and tenancy law What's on Offer at this Housing organisation: Opportunity to make a genuine impact on resident experience Diverse role combining engagement, housing and community-focused responsibilities Supportive and collaborative working environment Career development opportunities within a growing organisation This opportunity would suit an experienced Housing Officer, Scheme Manager, Supported Housing Officer or Resident Services professional looking for a role with a broad remit across community engagement, tenancy support and resident wellbeing. If you are interested in working as Housing and Resident Liaison Officer, please click "apply now." For a confidential discussion, please contact Ebony Simpson at Sellick Partnership in the Derby Office today. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Resident liaison Officer Cheltenham Temporary role The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Company who are looking for a Resident Liaison Officer covering Cheltenham. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. Experience within the housing sector is advantageous. Day to Day: Site visits liaising with tenants and contractors Assisting with the selection of products for installation works Sending out email and letter correspondence Dealing with customers face to face and over the phone Dealing with complaints Attending site meetings for programme updates with contractors Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.

A reputable Housing Provider within Local Government is seeking an experienced Dispute Resolution Officer to join its Housing Hub. This is an excellent opportunity for someone with experience in housing complaints, customer resolution or dispute management who is passionate about delivering outstanding customer service while driving continuous service improvement. Location: West London Rate of Pay: 23.00 - 23.94 per hour (PAYE) Contract: Temporary / Ongoing Working Pattern: Hybrid (x2 Days Office) Working closely with residents, operational teams and senior stakeholders, you'll investigate complex complaints , manage Ombudsman enquiries and ensure fair, timely and transparent outcomes in line with the Housing Ombudsman's Complaint Handling Code. Reporting to the Manager, you'll manage a varied caseload of complaints and enquiries from initial receipt through to resolution, ensuring excellent customer service and compliance with regulatory standards. Key Responsibilities Manage housing complaints , enquiries and disputes from receipt through to resolution. Investigate complex and multi-service complaints , ensuring fair, robust and timely outcomes. Draft high-quality Stage 1 , Stage 2 and Member enquiry responses . Respond to Housing Ombudsman enquiries and support Ombudsman investigations. Ensure all complaints are managed in accordance with the Housing Ombudsman's Complaint Handling Code . Liaise with Housing Officers, Repairs Teams, Contractors and internal departments to gather information and resolve cases . Monitor follow-up actions and ensure works are completed within agreed timescales. Meet with residents, including carrying out home visits where required, to support dispute resolution. Keep residents informed throughout the complaints process and manage expectations. Challenge service areas where standards have not been met and drive accountability. Analyse complaint trends and identify opportunities for service improvement. Contribute to performance reporting and lessons learned across the service. Maintain accurate records , audit trails and case management information. Manage a busy and varied caseload while consistently achieving KPIs and service standards. Support policy development, service reviews and continuous improvement initiatives. About You We're looking for someone who can confidently manage complex complaints while building positive relationships with residents and stakeholders. You will have Previous experience working within Housing Complaints, Dispute Resolution, Resident Services or Customer Resolution. Experience working within a Local Authority, Housing Association or Social Housing environment. Strong understanding of the Housing Ombudsman's Complaint Handling Code. Experience investigating complex complaints involving multiple service areas. Excellent written communication skills with experience drafting detailed complaint responses. Strong verbal communication and stakeholder management skills. Excellent negotiation and conflict resolution abilities. Experience managing a high-volume caseload and competing priorities. Experience using housing management or case management systems. Proficient IT skills, including Microsoft Office. Desirable Experience Experience responding to Housing Ombudsman investigations. Knowledge of social housing legislation and regulation. Experience working with repairs and maintenance services. Experience producing management information and performance reports. CIH qualification or working towards one. Ideal Backgrounds Candidates may currently be working as Dispute Resolution Officer, Housing Complaints Officer, Complaints Officer, Customer Resolution Officer, Resident Resolution Officer, Resident Services Officer, Ombudsman Liaison Officer, Customer Relations Officer, Housing Officer (with complaints experience), Complaints & Enquiries Officer Apply Today If you have experience resolving complex housing complaints and want to play a key role in improving services for residents, we'd love to hear from you.

Environmental Liaison Officer Simply Recycling Team Hours: 37 hours per week Working Pattern: Monday to Friday We are looking on behalf of our client for a motivated and reliable Environmental Liaison Officer. In this role, you will work independently across the city, delivering letters to households regarding contaminated recycling bins and providing residents with information to help improve recycling standards. This is an outdoor, community-focused position that requires excellent organisation, reliability, and the ability to work with minimal supervision. Key Responsibilities Deliver notification letters to households regarding contaminated recycling bins. Record completed deliveries accurately. Support the Simply Recycling Team in promoting correct recycling practices. Work independently across designated areas to meet daily targets. Represent our client in a professional and courteous manner. Essential Requirements Full UK driving licence. Ability to work independently with minimal supervision. Good communication and organisational skills. Reliable, self-motivated, and able to manage your workload effectively. Physically able to walk for extended periods while carrying letters and equipment. What We Offer Monday to Friday working pattern. 37-hour working week. Opportunity to support environmental improvements across Hull. Be part of a team committed to increasing recycling and reducing waste. If you enjoy working outdoors, are self-motivated, and want to make a positive difference to your local community, we'd love to hear from you.

Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative

MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Public Liaison Officer on a permanent basis due to growth based at either their Inverness depot. Duties and Responsibilities: Assist in the development and implementation of stakeholder relations plans, including databases, to support the successful delivery of projects, reviewing and updating as needed as the project progresses. Support the stakeholder engagement process by attending public drop-in events, community meetings and working groups. Produce and deliver information such as advance notice of works to local residents and businesses. Agree and maintain published site communications with the client and the site team i.e. noticeboards, hoarding and welfare facility branding/livery. Co-ordinate responses from within the project team to resolve, respond to and log all enquiries and complaints in a prompt and professional manner. Build and maintain effective relationships with stakeholders including the site project teams, head office staff and clients representatives as well as community stakeholders and the local media. Ensure company and client communications procedures are adhered to. Assist in the production of case studies and good news stories for use in bids, internal and external communications. Maintain a library of site photographs. Identify and coordinate opportunities to support community and charity initiatives in the areas close to our projects, such as school engagement, community projects and sustainability assessments. To agree and implement a proactive / positive stakeholder engagement programme/plan in conjunction with the client and collate / maintain / report monthly statistics in line with the contract KPI s; in order to maximise both engagement and KPI positive scoring throughout the project. Skills and Experience: Proven experience in stakeholder engagement or community relations within the construction, infrastructure, or engineering sectors. Extensive knowledge of community outreach, public relation strategies, and project communication. Strong organisational skills with the ability to coordinate multiple activities and responses efficiently. Excellent verbal and written communication skills tailored to diverse audiences. Ability to work collaboratively with internal teams and external stakeholders to achieve common goals. MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

Our client Hackney Council is looking for a Reviewing Officer to join their Access & Duty team. PURPOSE OF THE JOB: The post holder will be responsible for carrying out strengths based reviews and reassessments regarding people with long term conditions in accordance with the principles of the Care Act and under the guidance and supervision of the Senior Practitioner. They will visit people in their own homes and also within care home settings to meet with the service users their families and carers to discuss the support plan, which will entail lone working. They will draw up an appropriate, budgeted outcome based support plan using the Resource Allocation System and will monitor established plans and residential nursing home placements, ensuring they the support is effective at maximising the person's independence. The post holder will provide information, advice and signpost service users to a range of universal services based on the outcome of the assessments and recommend and set up Telecare support where appropriate. MAIN AREAS OF RESPONSIBILITY: Assessment and Support Planning To manage a caseload of service users and carers with long term conditions and complete assessments of the social and functional abilities of existing service users and, where appropriate, co-ordination of multi-disciplinary assessments. To apply the principles of personalisation by working with clients using person-centred and strengths based approaches to facilitate their involvement and choice, and actively seeking ways to maximise their independence and promote their wellbeing. To proactively promote activities, resources and universal services including Telecare where appropriate to improve health and wellbeing as part of the re-assessment and review of support plans and follow up to ensure that the information provided was satisfactory. Record keeping and performance monitoring To maintain accurate and comprehensive records and ensure services users have information about their assessed needs and agreed support plan. To keep accurate records of all work undertaken, and ensure contact and assessment information is updated regularly and accurately on the appropriate client and document management databases in line with the requirements for local and national standards and performance indicators. Monitor the quality of service received by service users through a variety of agreed means including customer satisfaction questionnaires, complaints and customer feedback. Ensure that any shortfalls areas reported and appropriate remedial action taken. Working Together Liase with other social work teams where services for service user's children, their families and mental health problems are required. Have a Think Family approach at all times. Develop and maintain good working relationships with other locality, specialist teams and other professionals within Community Services, health colleagues, the Council, and other statutory, private and voluntary agencies. Ensure all documentation is accessible to relevant stakeholders and that service users are routinely kept informed. Contribute to team meetings, case reviews, and conferences, working groups and training courses as required. Decision-making To carry out reviews and reassessments in line with the principles of the Care Act and in partnership with appropriate professionals and to enable service users to take a strengths based view of their support needs and maximise independence and risk enablement wherever possible. To facilitate the arrangement and purchase of support services arising from the Outcome -Focused Support plan in liaison with and reference to the Direct Payments and Brokerage teams where appropriate. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.

JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a 3 month fixed term contract. This is a field-based role requiring regular travel across your designated area, covering Greater Manchester. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. TGPCVL

Customer Care Coordinator - Derby - Permanent - £28,000+ A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This is an office based role with hours Monday to Thursday - 8:30 - 5 and 4:30 finish on Friday Duties Working closely with the Head of Customer Care, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date. Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently and consistently. Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. Scheduling the Operative's diaries and appointments, ensuring the system and CRM are up to date with works carried out Experience required: Experience working within House Building / Housing / Construction, in a similar role, or from Property Management / Resident Liaison Officer background. Experience using CRM systems and inputting data in an office-based setting is essential. Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions.

We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Clacton area Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!