The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services click apply for full job details
Aug 01, 2026
Full time
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services click apply for full job details
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Jul 31, 2026
Seasonal
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
First Military Recruitment Ltd
Inverness, Highland
MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Public Liaison Officer on a permanent basis due to growth based at either their Inverness depot. Duties and Responsibilities: Assist in the development and implementation of stakeholder relations plans, including databases, to support the successful delivery of projects, reviewing and updating as needed as the project progresses. Support the stakeholder engagement process by attending public drop-in events, community meetings and working groups. Produce and deliver information such as advance notice of works to local residents and businesses. Agree and maintain published site communications with the client and the site team i.e. noticeboards, hoarding and welfare facility branding/livery. Co-ordinate responses from within the project team to resolve, respond to and log all enquiries and complaints in a prompt and professional manner. Build and maintain effective relationships with stakeholders including the site project teams, head office staff and clients representatives as well as community stakeholders and the local media. Ensure company and client communications procedures are adhered to. Assist in the production of case studies and good news stories for use in bids, internal and external communications. Maintain a library of site photographs. Identify and coordinate opportunities to support community and charity initiatives in the areas close to our projects, such as school engagement, community projects and sustainability assessments. To agree and implement a proactive / positive stakeholder engagement programme/plan in conjunction with the client and collate / maintain / report monthly statistics in line with the contract KPI s; in order to maximise both engagement and KPI positive scoring throughout the project. Skills and Experience: Proven experience in stakeholder engagement or community relations within the construction, infrastructure, or engineering sectors. Extensive knowledge of community outreach, public relation strategies, and project communication. Strong organisational skills with the ability to coordinate multiple activities and responses efficiently. Excellent verbal and written communication skills tailored to diverse audiences. Ability to work collaboratively with internal teams and external stakeholders to achieve common goals. MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Jul 31, 2026
Full time
MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Public Liaison Officer on a permanent basis due to growth based at either their Inverness depot. Duties and Responsibilities: Assist in the development and implementation of stakeholder relations plans, including databases, to support the successful delivery of projects, reviewing and updating as needed as the project progresses. Support the stakeholder engagement process by attending public drop-in events, community meetings and working groups. Produce and deliver information such as advance notice of works to local residents and businesses. Agree and maintain published site communications with the client and the site team i.e. noticeboards, hoarding and welfare facility branding/livery. Co-ordinate responses from within the project team to resolve, respond to and log all enquiries and complaints in a prompt and professional manner. Build and maintain effective relationships with stakeholders including the site project teams, head office staff and clients representatives as well as community stakeholders and the local media. Ensure company and client communications procedures are adhered to. Assist in the production of case studies and good news stories for use in bids, internal and external communications. Maintain a library of site photographs. Identify and coordinate opportunities to support community and charity initiatives in the areas close to our projects, such as school engagement, community projects and sustainability assessments. To agree and implement a proactive / positive stakeholder engagement programme/plan in conjunction with the client and collate / maintain / report monthly statistics in line with the contract KPI s; in order to maximise both engagement and KPI positive scoring throughout the project. Skills and Experience: Proven experience in stakeholder engagement or community relations within the construction, infrastructure, or engineering sectors. Extensive knowledge of community outreach, public relation strategies, and project communication. Strong organisational skills with the ability to coordinate multiple activities and responses efficiently. Excellent verbal and written communication skills tailored to diverse audiences. Ability to work collaboratively with internal teams and external stakeholders to achieve common goals. MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Our client Hackney Council is looking for a Reviewing Officer to join their Access & Duty team. PURPOSE OF THE JOB: The post holder will be responsible for carrying out strengths based reviews and reassessments regarding people with long term conditions in accordance with the principles of the Care Act and under the guidance and supervision of the Senior Practitioner. They will visit people in their own homes and also within care home settings to meet with the service users their families and carers to discuss the support plan, which will entail lone working. They will draw up an appropriate, budgeted outcome based support plan using the Resource Allocation System and will monitor established plans and residential nursing home placements, ensuring they the support is effective at maximising the person's independence. The post holder will provide information, advice and signpost service users to a range of universal services based on the outcome of the assessments and recommend and set up Telecare support where appropriate. MAIN AREAS OF RESPONSIBILITY: Assessment and Support Planning To manage a caseload of service users and carers with long term conditions and complete assessments of the social and functional abilities of existing service users and, where appropriate, co-ordination of multi-disciplinary assessments. To apply the principles of personalisation by working with clients using person-centred and strengths based approaches to facilitate their involvement and choice, and actively seeking ways to maximise their independence and promote their wellbeing. To proactively promote activities, resources and universal services including Telecare where appropriate to improve health and wellbeing as part of the re-assessment and review of support plans and follow up to ensure that the information provided was satisfactory. Record keeping and performance monitoring To maintain accurate and comprehensive records and ensure services users have information about their assessed needs and agreed support plan. To keep accurate records of all work undertaken, and ensure contact and assessment information is updated regularly and accurately on the appropriate client and document management databases in line with the requirements for local and national standards and performance indicators. Monitor the quality of service received by service users through a variety of agreed means including customer satisfaction questionnaires, complaints and customer feedback. Ensure that any shortfalls areas reported and appropriate remedial action taken. Working Together Liase with other social work teams where services for service user's children, their families and mental health problems are required. Have a Think Family approach at all times. Develop and maintain good working relationships with other locality, specialist teams and other professionals within Community Services, health colleagues, the Council, and other statutory, private and voluntary agencies. Ensure all documentation is accessible to relevant stakeholders and that service users are routinely kept informed. Contribute to team meetings, case reviews, and conferences, working groups and training courses as required. Decision-making To carry out reviews and reassessments in line with the principles of the Care Act and in partnership with appropriate professionals and to enable service users to take a strengths based view of their support needs and maximise independence and risk enablement wherever possible. To facilitate the arrangement and purchase of support services arising from the Outcome -Focused Support plan in liaison with and reference to the Direct Payments and Brokerage teams where appropriate. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Jul 31, 2026
Seasonal
Our client Hackney Council is looking for a Reviewing Officer to join their Access & Duty team. PURPOSE OF THE JOB: The post holder will be responsible for carrying out strengths based reviews and reassessments regarding people with long term conditions in accordance with the principles of the Care Act and under the guidance and supervision of the Senior Practitioner. They will visit people in their own homes and also within care home settings to meet with the service users their families and carers to discuss the support plan, which will entail lone working. They will draw up an appropriate, budgeted outcome based support plan using the Resource Allocation System and will monitor established plans and residential nursing home placements, ensuring they the support is effective at maximising the person's independence. The post holder will provide information, advice and signpost service users to a range of universal services based on the outcome of the assessments and recommend and set up Telecare support where appropriate. MAIN AREAS OF RESPONSIBILITY: Assessment and Support Planning To manage a caseload of service users and carers with long term conditions and complete assessments of the social and functional abilities of existing service users and, where appropriate, co-ordination of multi-disciplinary assessments. To apply the principles of personalisation by working with clients using person-centred and strengths based approaches to facilitate their involvement and choice, and actively seeking ways to maximise their independence and promote their wellbeing. To proactively promote activities, resources and universal services including Telecare where appropriate to improve health and wellbeing as part of the re-assessment and review of support plans and follow up to ensure that the information provided was satisfactory. Record keeping and performance monitoring To maintain accurate and comprehensive records and ensure services users have information about their assessed needs and agreed support plan. To keep accurate records of all work undertaken, and ensure contact and assessment information is updated regularly and accurately on the appropriate client and document management databases in line with the requirements for local and national standards and performance indicators. Monitor the quality of service received by service users through a variety of agreed means including customer satisfaction questionnaires, complaints and customer feedback. Ensure that any shortfalls areas reported and appropriate remedial action taken. Working Together Liase with other social work teams where services for service user's children, their families and mental health problems are required. Have a Think Family approach at all times. Develop and maintain good working relationships with other locality, specialist teams and other professionals within Community Services, health colleagues, the Council, and other statutory, private and voluntary agencies. Ensure all documentation is accessible to relevant stakeholders and that service users are routinely kept informed. Contribute to team meetings, case reviews, and conferences, working groups and training courses as required. Decision-making To carry out reviews and reassessments in line with the principles of the Care Act and in partnership with appropriate professionals and to enable service users to take a strengths based view of their support needs and maximise independence and risk enablement wherever possible. To facilitate the arrangement and purchase of support services arising from the Outcome -Focused Support plan in liaison with and reference to the Direct Payments and Brokerage teams where appropriate. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a 3 month fixed term contract. This is a field-based role requiring regular travel across your designated area, covering Greater Manchester. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. TGPCVL
Jul 31, 2026
Full time
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a 3 month fixed term contract. This is a field-based role requiring regular travel across your designated area, covering Greater Manchester. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. TGPCVL
Customer Care Coordinator - Derby - Permanent - £28,000+ A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This is an office based role with hours Monday to Thursday - 8:30 - 5 and 4:30 finish on Friday Duties Working closely with the Head of Customer Care, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date. Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently and consistently. Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. Scheduling the Operative's diaries and appointments, ensuring the system and CRM are up to date with works carried out Experience required: Experience working within House Building / Housing / Construction, in a similar role, or from Property Management / Resident Liaison Officer background. Experience using CRM systems and inputting data in an office-based setting is essential. Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
Jul 31, 2026
Full time
Customer Care Coordinator - Derby - Permanent - £28,000+ A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This is an office based role with hours Monday to Thursday - 8:30 - 5 and 4:30 finish on Friday Duties Working closely with the Head of Customer Care, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. Provide support and advice to sub-contractors building and maintaining relationship and ensuring works are carried out and the department is kept up to date. Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently and consistently. Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client. Scheduling the Operative's diaries and appointments, ensuring the system and CRM are up to date with works carried out Experience required: Experience working within House Building / Housing / Construction, in a similar role, or from Property Management / Resident Liaison Officer background. Experience using CRM systems and inputting data in an office-based setting is essential. Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Clacton area Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
Jul 31, 2026
Full time
We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Clacton area Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
We are delighted to be working with this large organisation who is recruiting for a few Resident Liaison Officer in the Haringey area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
Jul 31, 2026
Full time
We are delighted to be working with this large organisation who is recruiting for a few Resident Liaison Officer in the Haringey area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Colchester area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
Jul 31, 2026
Full time
We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Colchester area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Hertford/Ware area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now
Jul 31, 2026
Full time
We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Hertford/Ware area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now
Resident Liaison Officer Cheltenham Temporary Contract Immediate Start Available Weekly payments About Us Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We are currently working with a leading social housing contractor who is looking to appoint an experienced Resident Liaison Officer to support planned maintenance and refurbishment works across occupied social housing properties throughout the Cheltenham area. The Role As Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring clear communication throughout planned maintenance works. Working closely with residents, site managers, operatives and client representatives, you will help minimise disruption, resolve resident queries and maintain excellent customer satisfaction while ensuring works are completed efficiently. Day-to-Day Responsibilities Acting as the main point of contact for residents before, during and after planned works. Providing regular updates to residents regarding programme dates, access requirements and any changes to scheduled works. Arranging property access and coordinating appointments with residents. Handling resident enquiries, concerns and complaints in a professional and timely manner. Building positive relationships with residents, housing officers and client representatives. Supporting site teams to ensure works progress with minimal disruption to residents. Maintaining accurate records of resident interactions, appointments and project updates. Using internal IT systems to record information, update databases and produce reports. Carrying out resident visits across multiple sites within the Cheltenham area. Promoting excellent customer service and ensuring high levels of resident satisfaction throughout the project. Requirements (Skills & Qualifications) Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within the social housing or construction sector. Excellent communication and interpersonal skills. Strong customer service experience with the ability to build rapport with residents. Good organisational skills and the ability to manage a busy workload. IT literate , with experience using Microsoft Office and internal databases/CRM systems. Full UK driving licence and access to a vehicle, with the ability to travel between sites. Experience working within occupied social housing properties is highly desirable. Ability to work independently and as part of a wider project team. What's on Offer Temporary contract. Immediate start available. Weekly payments. Opportunity to work with a leading social housing contractor. Varied role supporting planned maintenance projects across the Cheltenham area. Please apply or contact Kirsty at Build Recruitment on (phone number removed) for further details.
Jul 31, 2026
Seasonal
Resident Liaison Officer Cheltenham Temporary Contract Immediate Start Available Weekly payments About Us Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We are currently working with a leading social housing contractor who is looking to appoint an experienced Resident Liaison Officer to support planned maintenance and refurbishment works across occupied social housing properties throughout the Cheltenham area. The Role As Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring clear communication throughout planned maintenance works. Working closely with residents, site managers, operatives and client representatives, you will help minimise disruption, resolve resident queries and maintain excellent customer satisfaction while ensuring works are completed efficiently. Day-to-Day Responsibilities Acting as the main point of contact for residents before, during and after planned works. Providing regular updates to residents regarding programme dates, access requirements and any changes to scheduled works. Arranging property access and coordinating appointments with residents. Handling resident enquiries, concerns and complaints in a professional and timely manner. Building positive relationships with residents, housing officers and client representatives. Supporting site teams to ensure works progress with minimal disruption to residents. Maintaining accurate records of resident interactions, appointments and project updates. Using internal IT systems to record information, update databases and produce reports. Carrying out resident visits across multiple sites within the Cheltenham area. Promoting excellent customer service and ensuring high levels of resident satisfaction throughout the project. Requirements (Skills & Qualifications) Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within the social housing or construction sector. Excellent communication and interpersonal skills. Strong customer service experience with the ability to build rapport with residents. Good organisational skills and the ability to manage a busy workload. IT literate , with experience using Microsoft Office and internal databases/CRM systems. Full UK driving licence and access to a vehicle, with the ability to travel between sites. Experience working within occupied social housing properties is highly desirable. Ability to work independently and as part of a wider project team. What's on Offer Temporary contract. Immediate start available. Weekly payments. Opportunity to work with a leading social housing contractor. Varied role supporting planned maintenance projects across the Cheltenham area. Please apply or contact Kirsty at Build Recruitment on (phone number removed) for further details.
We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Hemel Hempstead area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
Jul 31, 2026
Full time
We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Hemel Hempstead area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
We're now recruiting for a Security Valet Officer to join us at our development, New Providence Wharf! The successful candidate must have a FULL UK Drivers License. Important to note Hours: 7:00 - 19:00 & 19:00 - 7:00 Shift Pattern: 4 on - 4 off Location: E14, Canary Wharf Salary per hour: £14.48 Contract: 42 hpw average/permanent What you'll be doing Provide a bespoke 7-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner. Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. Aid the smooth running of the various different operations around the site, according to SOP s. Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP s on every occasion. Work between all the operations on the development, including the private cinema. As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd. Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions. Provide support and shift cover for valet and concierge functions when necessary. Liaise with Concierge at all times on requests for vehicles. Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each. Locating vehicles and delivering to allocated point when requested by the resident. Vehicles are met on access road and shown to holding area or moved off site not to allow any external parking on the access road. Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times. Ensure all vehicles parked are assessed for previous damage. Keep accurate records of all movement of vehicles and update all residents details as supplied by the Estate Office. Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility. Liaise with day/night security staff regarding any potential/real security issues. Ensure that all firefighting apparatus is accounted for and maintained. Correct reporting of any cleaning or maintenance issues around the Estate. Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager. Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager. Meeting and Greeting all residents, guests and clients around the estate. Working with all staff to ensure there is a good security presence at all times. Ensure any unusual behavior noted is followed up, calling the police if necessary. Communicate with control regularly and ensure there is a quick response to any incident. To include building rounds & PES patrols of the site, in the daily tasks. Correct reporting of any incidents and archiving of all onsite records, including police liaison. Liaise with valet to inform of any vehicles that may need parking in the car park. Please note: a full job description will be provided once shortlisted for the role. What you'll need to be successful Proven experience in front of house/customer service or relevant role is an advantage. Previous security experience. Full UK Drivers License. What now? Very simply - Apply! Updates on applications made via our job boards will be provided over a 1 2-week period from the date of submission. Not what you re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer.
Jul 31, 2026
Full time
We're now recruiting for a Security Valet Officer to join us at our development, New Providence Wharf! The successful candidate must have a FULL UK Drivers License. Important to note Hours: 7:00 - 19:00 & 19:00 - 7:00 Shift Pattern: 4 on - 4 off Location: E14, Canary Wharf Salary per hour: £14.48 Contract: 42 hpw average/permanent What you'll be doing Provide a bespoke 7-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner. Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. Aid the smooth running of the various different operations around the site, according to SOP s. Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP s on every occasion. Work between all the operations on the development, including the private cinema. As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd. Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions. Provide support and shift cover for valet and concierge functions when necessary. Liaise with Concierge at all times on requests for vehicles. Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each. Locating vehicles and delivering to allocated point when requested by the resident. Vehicles are met on access road and shown to holding area or moved off site not to allow any external parking on the access road. Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times. Ensure all vehicles parked are assessed for previous damage. Keep accurate records of all movement of vehicles and update all residents details as supplied by the Estate Office. Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility. Liaise with day/night security staff regarding any potential/real security issues. Ensure that all firefighting apparatus is accounted for and maintained. Correct reporting of any cleaning or maintenance issues around the Estate. Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager. Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager. Meeting and Greeting all residents, guests and clients around the estate. Working with all staff to ensure there is a good security presence at all times. Ensure any unusual behavior noted is followed up, calling the police if necessary. Communicate with control regularly and ensure there is a quick response to any incident. To include building rounds & PES patrols of the site, in the daily tasks. Correct reporting of any incidents and archiving of all onsite records, including police liaison. Liaise with valet to inform of any vehicles that may need parking in the car park. Please note: a full job description will be provided once shortlisted for the role. What you'll need to be successful Proven experience in front of house/customer service or relevant role is an advantage. Previous security experience. Full UK Drivers License. What now? Very simply - Apply! Updates on applications made via our job boards will be provided over a 1 2-week period from the date of submission. Not what you re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer.
We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Romford/Havering area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
Jul 31, 2026
Full time
We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Romford/Havering area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!
Looking for your next contract within housing sustainment and homelessness prevention? A Bedfordshire local authority is looking for an experienced Tenancy Sustainment Officer to join their homelessness team. This is a proactive role focused on helping residents sustain their accommodation, working closely with tenants and landlords to prevent tenancy breakdown and reduce the need for temporary accommodation. Key Responsibilities: Supporting tenants at risk of losing their accommodation Working proactively to resolve rent arrears and tenancy issues Building positive relationships with private landlords and housing providers Utilising prevention funding where appropriate to sustain tenancies Carrying out customer-facing casework with vulnerable households Assessing cases where intentional homelessness decisions may need to be considered under Section 184 What you'll need: Strong landlord liaison and negotiation skills Understanding of homelessness legislation and tenancy sustainment practices Ability to attend the office 3 days per week If you are interested, please send your CV to (url removed) along with your availability for a call to discuss further.
Jul 30, 2026
Contractor
Looking for your next contract within housing sustainment and homelessness prevention? A Bedfordshire local authority is looking for an experienced Tenancy Sustainment Officer to join their homelessness team. This is a proactive role focused on helping residents sustain their accommodation, working closely with tenants and landlords to prevent tenancy breakdown and reduce the need for temporary accommodation. Key Responsibilities: Supporting tenants at risk of losing their accommodation Working proactively to resolve rent arrears and tenancy issues Building positive relationships with private landlords and housing providers Utilising prevention funding where appropriate to sustain tenancies Carrying out customer-facing casework with vulnerable households Assessing cases where intentional homelessness decisions may need to be considered under Section 184 What you'll need: Strong landlord liaison and negotiation skills Understanding of homelessness legislation and tenancy sustainment practices Ability to attend the office 3 days per week If you are interested, please send your CV to (url removed) along with your availability for a call to discuss further.
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Warrington/Manchester Salary: 29,000 - 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project Warrington/Manchester area. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Warrington
Jul 30, 2026
Full time
Resident Liaison Officer (RLO) Permanent Position Property Services Location: Warrington/Manchester Salary: 29,000 - 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project Warrington/Manchester area. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Warrington
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a full-time, permanent contract. This is a field-based role requiring regular travel across your designated area, covering Rochdale and the surrounding areas. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. TGPCVL
Jul 30, 2026
Full time
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a full-time, permanent contract. This is a field-based role requiring regular travel across your designated area, covering Rochdale and the surrounding areas. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. TGPCVL
Customer Liaison Officer £13 - £14 ph Totnes The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. Duties of the role: Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required Communicate effectively with residents and signpost local services Respond promptly to and resolve complaints in line with agreed standards Liaise with contractors to minimise disruption and keep residents informed Work with internal and external teams to address concerns and support safeguarding requirements Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation Requirements: Experience delivering excellent customer service and acting on feedback Strong communication and collaboration skills Effective problem-solving and decision-making ability Good IT knowledge and administrative skills If you are interested in this Customer Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
Jul 30, 2026
Seasonal
Customer Liaison Officer £13 - £14 ph Totnes The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. Duties of the role: Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required Communicate effectively with residents and signpost local services Respond promptly to and resolve complaints in line with agreed standards Liaise with contractors to minimise disruption and keep residents informed Work with internal and external teams to address concerns and support safeguarding requirements Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation Requirements: Experience delivering excellent customer service and acting on feedback Strong communication and collaboration skills Effective problem-solving and decision-making ability Good IT knowledge and administrative skills If you are interested in this Customer Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Jul 30, 2026
Contractor
Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Job Title: Public Liaison Officer Location: Cleethorpes Salary: 12.90 per hour Role Highlights & Packages: Approximately 15 hours per week, with additional hours available during busier periods. Ideally working 5 hours per day on Monday, Tuesday and Wednesday, although there is flexibility to work Thursday or Friday if preferred. Company laptop and mobile phone provided. Immediate start available (Monday start possible). Long-term temporary opportunity, expected to last 6+ months. Role Overview: We are looking for a friendly and confident Public Liaison Officer to act as the key link between an ongoing project and the local community in Cleethorpes. You'll be communicating with residents, shopkeepers and business owners, keeping them informed of upcoming works and ensuring any concerns or complaints are handled professionally. Key Requirements: Excellent communication and interpersonal skills. Confident engaging with members of the public and local businesses. Strong customer service skills with the ability to handle complaints calmly and professionally. Well organised and able to work independently. Previous customer service, community engagement or public-facing experience is desirable but not essential. Responsibilities: Liaise with local stakeholders, including residents, shopkeepers and business owners. Inform the local community about upcoming works and project updates. Deliver leaflets and information to local properties and businesses. Respond to enquiries and resolve complaints professionally. Build positive relationships within the community. Provide feedback from stakeholders to the project team. Contacts to Apply: Max (phone number removed)
Jul 30, 2026
Full time
Job Title: Public Liaison Officer Location: Cleethorpes Salary: 12.90 per hour Role Highlights & Packages: Approximately 15 hours per week, with additional hours available during busier periods. Ideally working 5 hours per day on Monday, Tuesday and Wednesday, although there is flexibility to work Thursday or Friday if preferred. Company laptop and mobile phone provided. Immediate start available (Monday start possible). Long-term temporary opportunity, expected to last 6+ months. Role Overview: We are looking for a friendly and confident Public Liaison Officer to act as the key link between an ongoing project and the local community in Cleethorpes. You'll be communicating with residents, shopkeepers and business owners, keeping them informed of upcoming works and ensuring any concerns or complaints are handled professionally. Key Requirements: Excellent communication and interpersonal skills. Confident engaging with members of the public and local businesses. Strong customer service skills with the ability to handle complaints calmly and professionally. Well organised and able to work independently. Previous customer service, community engagement or public-facing experience is desirable but not essential. Responsibilities: Liaise with local stakeholders, including residents, shopkeepers and business owners. Inform the local community about upcoming works and project updates. Deliver leaflets and information to local properties and businesses. Respond to enquiries and resolve complaints professionally. Build positive relationships within the community. Provide feedback from stakeholders to the project team. Contacts to Apply: Max (phone number removed)
