Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
Aug 07, 2026
Full time
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
Solutions Through Knowledge
Leicester, Leicestershire
Job title: Enterprise Architect - 2 to 3 days per week Day rate: £600 per day - Outside IR35 / Limited Company Duration: 18 months initially Work schedule: 2-3 days per week Start date: Flexible, can allow for notice period Location: Fully remote, with possibly 1 or 2 days onsite Overview We are seeking an experienced Enterprise Architect to play a pivotal role in one of the UK's largest local government reorganisation programmes. Working across several councils, you will lead the design of the target enterprise architecture that will underpin the creation of new local authority structures. You'll ensure digital, data and technology services are integrated into a secure, scalable and future-ready operating model that enables successful transition on day one while supporting long-term transformation. You'll work closely with senior programme leaders, technical specialists and external partners to shape the future digital landscape of local government. Key Responsibilities Lead the development of the enterprise architecture strategy for local government reorganisation (LGR). Design the target operating model and technology architecture for a new or restructured authority. Drive system integration, application rationalisation and platform convergence across multiple organisations. Ensure architecture supports safe transition, business continuity and day one readiness. Define architecture standards, governance and technical roadmaps. Lead architecture input into digital channels, web, telephony and customer-facing services. Manage architectural workstreams, including Business Analysts and specialist technical resources. Build strong relationships with senior stakeholders across partner organisations. Produce high-quality architecture documentation, reports and recommendations. Identify technical risks, dependencies and opportunities, ensuring appropriate mitigation and governance. Essential Experience Experienced Enterprise Architect who has successfully delivered architecture leadership within large, complex transformation programmes. Experience delivering large-scale transformation, merger or organisational change programmes. Strong knowledge of: Enterprise architecture and target operating model design Systems integration and application consolidation Cloud-first architecture Data migration, interoperability and integration Security architecture and privacy by design Ability to influence senior leaders and programme boards Experience managing ambiguity and competing priorities Excellent stakeholder engagement, communication and leadership skills Experience within local government or the wider public sector Desirable Knowledge of Local Government Reorganisation (LGR) programmes TOGAF or equivalent Enterprise Architecture certification Cloud or other relevant technology certifications Familiarity with DDaT or SFIA capability frameworks
Aug 07, 2026
Contractor
Job title: Enterprise Architect - 2 to 3 days per week Day rate: £600 per day - Outside IR35 / Limited Company Duration: 18 months initially Work schedule: 2-3 days per week Start date: Flexible, can allow for notice period Location: Fully remote, with possibly 1 or 2 days onsite Overview We are seeking an experienced Enterprise Architect to play a pivotal role in one of the UK's largest local government reorganisation programmes. Working across several councils, you will lead the design of the target enterprise architecture that will underpin the creation of new local authority structures. You'll ensure digital, data and technology services are integrated into a secure, scalable and future-ready operating model that enables successful transition on day one while supporting long-term transformation. You'll work closely with senior programme leaders, technical specialists and external partners to shape the future digital landscape of local government. Key Responsibilities Lead the development of the enterprise architecture strategy for local government reorganisation (LGR). Design the target operating model and technology architecture for a new or restructured authority. Drive system integration, application rationalisation and platform convergence across multiple organisations. Ensure architecture supports safe transition, business continuity and day one readiness. Define architecture standards, governance and technical roadmaps. Lead architecture input into digital channels, web, telephony and customer-facing services. Manage architectural workstreams, including Business Analysts and specialist technical resources. Build strong relationships with senior stakeholders across partner organisations. Produce high-quality architecture documentation, reports and recommendations. Identify technical risks, dependencies and opportunities, ensuring appropriate mitigation and governance. Essential Experience Experienced Enterprise Architect who has successfully delivered architecture leadership within large, complex transformation programmes. Experience delivering large-scale transformation, merger or organisational change programmes. Strong knowledge of: Enterprise architecture and target operating model design Systems integration and application consolidation Cloud-first architecture Data migration, interoperability and integration Security architecture and privacy by design Ability to influence senior leaders and programme boards Experience managing ambiguity and competing priorities Excellent stakeholder engagement, communication and leadership skills Experience within local government or the wider public sector Desirable Knowledge of Local Government Reorganisation (LGR) programmes TOGAF or equivalent Enterprise Architecture certification Cloud or other relevant technology certifications Familiarity with DDaT or SFIA capability frameworks
Support Analyst - (PSTN,Telephony & Network) Contract - 325- 375pd Inside IR35 Hybrid - London, to start asap, 6 month contract We are currently recruiting for a Support Analyst with PSTN experience to support a key telephony and infrastructure review programme across a large London-based organisation. This is an excellent opportunity for someone with a blend of technical IT knowledge, telephony experience and strong administrative skills who enjoys working across multiple sites and engaging with stakeholders to gather accurate technical information. The Role You'll play a key role in reviewing and documenting PSTN (Public Switched Telephone Network) services across a portfolio of sites. This will involve travelling to different locations to identify where telephone lines terminate, understand what they are used for, and document the associated equipment and connectivity. Working closely with business users, site contacts and technical teams, you'll ensure accurate information is captured to support a wider telephony transformation programme. Key Responsibilities Visit multiple London sites to investigate and audit PSTN telephone lines. Identify where telephone lines are located and determine how they are being used. Document connected equipment, services and dependencies. Engage with business users and site representatives to gather accurate information. Record findings and maintain detailed technical documentation. Support the wider telephony review and migration programme. Liaise with internal IT teams and third-party suppliers where required. Assist with basic networking, IP phone configuration and connectivity investigations. Essential Skills & Experience Experience working within an IT support, infrastructure or telephony environment. Good understanding of telephony technologies, with knowledge of PSTN is a must Networking knowledge including IP networking and patching. Experience configuring or supporting IP phones Strong investigative and problem-solving skills. Excellent administration and documentation skills with a high level of accuracy. Confident communicating with both technical and non-technical stakeholders. Able to work independently and travel between multiple London sites. If you have a combination of IT support, networking and telephony experience , along with excellent communication skills and enjoy working across different locations, we'd love to hear from you. Please send your CV to (url removed) Services advertised by itecopeople are those of an Employment Business
Aug 06, 2026
Contractor
Support Analyst - (PSTN,Telephony & Network) Contract - 325- 375pd Inside IR35 Hybrid - London, to start asap, 6 month contract We are currently recruiting for a Support Analyst with PSTN experience to support a key telephony and infrastructure review programme across a large London-based organisation. This is an excellent opportunity for someone with a blend of technical IT knowledge, telephony experience and strong administrative skills who enjoys working across multiple sites and engaging with stakeholders to gather accurate technical information. The Role You'll play a key role in reviewing and documenting PSTN (Public Switched Telephone Network) services across a portfolio of sites. This will involve travelling to different locations to identify where telephone lines terminate, understand what they are used for, and document the associated equipment and connectivity. Working closely with business users, site contacts and technical teams, you'll ensure accurate information is captured to support a wider telephony transformation programme. Key Responsibilities Visit multiple London sites to investigate and audit PSTN telephone lines. Identify where telephone lines are located and determine how they are being used. Document connected equipment, services and dependencies. Engage with business users and site representatives to gather accurate information. Record findings and maintain detailed technical documentation. Support the wider telephony review and migration programme. Liaise with internal IT teams and third-party suppliers where required. Assist with basic networking, IP phone configuration and connectivity investigations. Essential Skills & Experience Experience working within an IT support, infrastructure or telephony environment. Good understanding of telephony technologies, with knowledge of PSTN is a must Networking knowledge including IP networking and patching. Experience configuring or supporting IP phones Strong investigative and problem-solving skills. Excellent administration and documentation skills with a high level of accuracy. Confident communicating with both technical and non-technical stakeholders. Able to work independently and travel between multiple London sites. If you have a combination of IT support, networking and telephony experience , along with excellent communication skills and enjoy working across different locations, we'd love to hear from you. Please send your CV to (url removed) Services advertised by itecopeople are those of an Employment Business
Role Overview We are seeking an IT & Telephony Support Analyst to support the review and analysis of PSTN (Public Switched Telephone Network) lines across NHG sites. This role involves visiting multiple locations to identify where telephone lines are installed, determine their purpose, and document the equipment and services associated with each line. The ideal candidate will have a blend of administrative, communication, and technical IT skills, with experience in telephony and networking. This is a hands-on role that requires site visits, stakeholder engagement, and accurate data collection. Key Responsibilities Conduct site visits across NHG locations to investigate and assess PSTN telephone lines. Identify the location, purpose, and usage of each telephone line. Record and document telephony equipment and services in use. Gather and validate information relating to telephone contracts and associated infrastructure. Liaise with site contacts and business stakeholders to obtain and verify information. Maintain accurate records and produce clear documentation of findings. Support the review of the organisation's telephony estate and recommend updates where appropriate. Ensure all collected information is accurate, complete, and communicated effectively to project stakeholders. Required Skills & Experience Experience working in an IT support, infrastructure, or telephony-related role. Good understanding of PSTN/telephony systems. Basic IT networking knowledge, including: IP networking Network patching Configuring IP phones Strong administrative skills with excellent attention to detail. Excellent communication and stakeholder engagement skills. Ability to work independently and manage visits across multiple sites. Full UK driving licence and willingness to travel between NHG locations (preferred). Desirable Skills Previous experience working with telephone infrastructure audits or migrations. Knowledge of VoIP or IP telephony environments. Experience documenting IT assets or telecommunications infrastructure. GCS is acting as an Employment Business in relation to this vacancy.
Aug 06, 2026
Contractor
Role Overview We are seeking an IT & Telephony Support Analyst to support the review and analysis of PSTN (Public Switched Telephone Network) lines across NHG sites. This role involves visiting multiple locations to identify where telephone lines are installed, determine their purpose, and document the equipment and services associated with each line. The ideal candidate will have a blend of administrative, communication, and technical IT skills, with experience in telephony and networking. This is a hands-on role that requires site visits, stakeholder engagement, and accurate data collection. Key Responsibilities Conduct site visits across NHG locations to investigate and assess PSTN telephone lines. Identify the location, purpose, and usage of each telephone line. Record and document telephony equipment and services in use. Gather and validate information relating to telephone contracts and associated infrastructure. Liaise with site contacts and business stakeholders to obtain and verify information. Maintain accurate records and produce clear documentation of findings. Support the review of the organisation's telephony estate and recommend updates where appropriate. Ensure all collected information is accurate, complete, and communicated effectively to project stakeholders. Required Skills & Experience Experience working in an IT support, infrastructure, or telephony-related role. Good understanding of PSTN/telephony systems. Basic IT networking knowledge, including: IP networking Network patching Configuring IP phones Strong administrative skills with excellent attention to detail. Excellent communication and stakeholder engagement skills. Ability to work independently and manage visits across multiple sites. Full UK driving licence and willingness to travel between NHG locations (preferred). Desirable Skills Previous experience working with telephone infrastructure audits or migrations. Knowledge of VoIP or IP telephony environments. Experience documenting IT assets or telecommunications infrastructure. GCS is acting as an Employment Business in relation to this vacancy.
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Oct 08, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
End User Support Analyst - Laptop Swaps - Cardiff (Onsite Fulltime) Inside IR35 - £290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed. Shifts will be 8AM-4PM or 10AM-6PM. 30 Working days! Onsite 5 days per week due to the nature of the contract. Key Skills & Responsibilities. We are seeking an End User Support Analyst to manage high volume laptop swaps. Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi. Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS. Competent in deployment, updating, and remediation of Microsoft Office suites. Enterprise-level Mobile Device Management using MobileIron: device enrolment, queries and resolutions. Excellent communication skills - verbal, written and presentation Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support Interested!?! Please send your up to date CV to Crimson for immediate review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. Crimson are acting as an employment business in regards to this vacancy.
Oct 08, 2025
Contractor
End User Support Analyst - Laptop Swaps - Cardiff (Onsite Fulltime) Inside IR35 - £290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed. Shifts will be 8AM-4PM or 10AM-6PM. 30 Working days! Onsite 5 days per week due to the nature of the contract. Key Skills & Responsibilities. We are seeking an End User Support Analyst to manage high volume laptop swaps. Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi. Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS. Competent in deployment, updating, and remediation of Microsoft Office suites. Enterprise-level Mobile Device Management using MobileIron: device enrolment, queries and resolutions. Excellent communication skills - verbal, written and presentation Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support Interested!?! Please send your up to date CV to Crimson for immediate review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. Crimson are acting as an employment business in regards to this vacancy.
CCaaS Support Analyst - Nice CXOne - Fully Remote Akkodis are currently partnering with a highly reputable client in the Financial Services on an exciting rollout of a new Cloud based Contact Centre Solution (NICE CXOne). The rollout is in it's deployment phase and the team require someone to join their experienced support team to work closely with users on adoption and ongoing support and configuration. You will join an established team and work with users across the country on a wide range of issues to ensure there is no break in the level of service they are used to providing. This is a fast-paced role and will provide you with the opportunity to work with users across the whole of the UK and gain exposure to different aspects to the system including Outbound Dialler, WebChat and Analytics The successful candidate will have the following experience: - Previous experience working in a Technical Support capacity - At least 6 months' experience supporting the NICE CXOne Platform - Good Telephony/Voice/Contact Centre support experience - Excellent communication skills This is an exciting opportunity to work with an established end client on a large scale deployment of a modern tool. An initial 9 month contract with high possibility for extension. This role is fully remote (from the UK) and has been deemed inside IR35. Rates and client details will be discussed once we start reaching out to the shortlist. Apply with your latest CV for immediate consideration! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Oct 07, 2025
Contractor
CCaaS Support Analyst - Nice CXOne - Fully Remote Akkodis are currently partnering with a highly reputable client in the Financial Services on an exciting rollout of a new Cloud based Contact Centre Solution (NICE CXOne). The rollout is in it's deployment phase and the team require someone to join their experienced support team to work closely with users on adoption and ongoing support and configuration. You will join an established team and work with users across the country on a wide range of issues to ensure there is no break in the level of service they are used to providing. This is a fast-paced role and will provide you with the opportunity to work with users across the whole of the UK and gain exposure to different aspects to the system including Outbound Dialler, WebChat and Analytics The successful candidate will have the following experience: - Previous experience working in a Technical Support capacity - At least 6 months' experience supporting the NICE CXOne Platform - Good Telephony/Voice/Contact Centre support experience - Excellent communication skills This is an exciting opportunity to work with an established end client on a large scale deployment of a modern tool. An initial 9 month contract with high possibility for extension. This role is fully remote (from the UK) and has been deemed inside IR35. Rates and client details will be discussed once we start reaching out to the shortlist. Apply with your latest CV for immediate consideration! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Oct 07, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
2nd Line Technical Support - Asset Management My NHS client is looking for a 2nd Line Support Engineer to join their support team with a focus on asset management. You will provide 'second line' technical support to the Trust's IT users located across all sites, including supporting the delivery of efficient and effective hardware asset management processes and systems. Key Tasks Ensure a range of IT information is processed in accordance with policies and procedures. Investigate a range of IT issues. Advise users on systems/policy. Develop or adapt a range of software/web pages/information reports, install/maintain a range of hardware and software, analyse a range of information/data, deliver IT training. Carry out asset management tasks across the life cycle of Trust IT hardware. Develop an understanding of Digital (IT) asset management functions and requirements. Hardware assets include but are not limited to computer assets, network assets, removable storage assets, peripheral assets, printers and scanners. For this role you MUST be able to drive and have your own transport. Expenses will be paid for all miles travelled. Essential Skills Minimum 2 years in IT support experience. Can Setup and maintain theConfiguration Management Database (CMDB), detailing all hardware assets across the Trust. MS Windows Operating Systems. Windows Server and Active Directory. LAN, WAN, wireless networking, and structured cabling topologies. MS Office applications. PC architecture. Backup software, and remote access software applications. Diploma in IT or equivalent knowledge/experience ECDL or equivalent knowledge. Can communicate technical information to non technical staff Communicates well with staff at all levels of the organisation and show tact and discretion. Ability to travel between sites (full driving licence/own car). Must be an excellent communicator. Desirable Skills TCP/IP networking. Network management systems and network monitoring. Computer aided dispatch systems and their associated interfaces. Radio systems, including analogue and digital services. Telephony systems, including analogue and digital services. This is a great role and a good opportunity to secure a long term contract. I have interview slots ready to be filled so get in touch ASAP to find out more details on the role, Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Oct 07, 2025
Contractor
2nd Line Technical Support - Asset Management My NHS client is looking for a 2nd Line Support Engineer to join their support team with a focus on asset management. You will provide 'second line' technical support to the Trust's IT users located across all sites, including supporting the delivery of efficient and effective hardware asset management processes and systems. Key Tasks Ensure a range of IT information is processed in accordance with policies and procedures. Investigate a range of IT issues. Advise users on systems/policy. Develop or adapt a range of software/web pages/information reports, install/maintain a range of hardware and software, analyse a range of information/data, deliver IT training. Carry out asset management tasks across the life cycle of Trust IT hardware. Develop an understanding of Digital (IT) asset management functions and requirements. Hardware assets include but are not limited to computer assets, network assets, removable storage assets, peripheral assets, printers and scanners. For this role you MUST be able to drive and have your own transport. Expenses will be paid for all miles travelled. Essential Skills Minimum 2 years in IT support experience. Can Setup and maintain theConfiguration Management Database (CMDB), detailing all hardware assets across the Trust. MS Windows Operating Systems. Windows Server and Active Directory. LAN, WAN, wireless networking, and structured cabling topologies. MS Office applications. PC architecture. Backup software, and remote access software applications. Diploma in IT or equivalent knowledge/experience ECDL or equivalent knowledge. Can communicate technical information to non technical staff Communicates well with staff at all levels of the organisation and show tact and discretion. Ability to travel between sites (full driving licence/own car). Must be an excellent communicator. Desirable Skills TCP/IP networking. Network management systems and network monitoring. Computer aided dispatch systems and their associated interfaces. Radio systems, including analogue and digital services. Telephony systems, including analogue and digital services. This is a great role and a good opportunity to secure a long term contract. I have interview slots ready to be filled so get in touch ASAP to find out more details on the role, Randstad Technologies is acting as an Employment Business in relation to this vacancy.
End User Support Analyst - Laptop Swaps - Cardiff (Onsite Fulltime) Inside IR35 - £290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed. Shifts will be 8AM-4PM or 10AM-6PM. 30 Working days Onsite 5 days per week due to the nature of the contract. Key Skills & Responsibilities. We are seeking an End User Support Analyst to manage high volume laptop swaps. Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi. Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS. Competent in deployment, updating, and remediation of Microsoft Office suites. Enterprise-level Mobile Device Management using MobileIron: device enrolment, queries and resolutions. Excellent communication skills - verbal, written and presentation Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support Interested!?! Please send your up to date CV to Crimson for immediate review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. Crimson are acting as an employment business in regards to this vacancy.
Sep 23, 2025
Full time
End User Support Analyst - Laptop Swaps - Cardiff (Onsite Fulltime) Inside IR35 - £290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed. Shifts will be 8AM-4PM or 10AM-6PM. 30 Working days Onsite 5 days per week due to the nature of the contract. Key Skills & Responsibilities. We are seeking an End User Support Analyst to manage high volume laptop swaps. Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi. Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS. Competent in deployment, updating, and remediation of Microsoft Office suites. Enterprise-level Mobile Device Management using MobileIron: device enrolment, queries and resolutions. Excellent communication skills - verbal, written and presentation Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support Interested!?! Please send your up to date CV to Crimson for immediate review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. Crimson are acting as an employment business in regards to this vacancy.
End User Support Analyst - Laptop Swaps - Leeds (Onsite Fulltime) Inside IR35 - £290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed. Shifts will be 8AM-4PM or 10AM-6PM. 30 Working days Onsite 5 days per week due to the nature of the contract. Key Skills & Responsibilities. We are seeking an End User Support Analyst to manage high volume laptop swaps. Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi. Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS. Competent in deployment, updating, and remediation of Microsoft Office suites. Enterprise-level Mobile Device Management using MobileIron: device enrolment, queries and resolutions. Excellent communication skills - verbal, written and presentation Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support Interested!?! Please send your up to date CV to Dean Parkes at Crimson for immediate review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. Crimson are acting as an employment business in regards to this vacancy.
Sep 23, 2025
Full time
End User Support Analyst - Laptop Swaps - Leeds (Onsite Fulltime) Inside IR35 - £290 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed. Shifts will be 8AM-4PM or 10AM-6PM. 30 Working days Onsite 5 days per week due to the nature of the contract. Key Skills & Responsibilities. We are seeking an End User Support Analyst to manage high volume laptop swaps. Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi. Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS. Competent in deployment, updating, and remediation of Microsoft Office suites. Enterprise-level Mobile Device Management using MobileIron: device enrolment, queries and resolutions. Excellent communication skills - verbal, written and presentation Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support Interested!?! Please send your up to date CV to Dean Parkes at Crimson for immediate review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. Crimson are acting as an employment business in regards to this vacancy.
