10 jobs found

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play a key role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous improvement and innovation, including the application of AI-powered solutions. The Role Working with business leaders, product teams and technical specialists, you will act as the bridge between business objectives and technology delivery. You will be responsible for understanding business needs, defining future-state processes, documenting requirements, and ensuring solutions deliver tangible business value and improved customer experiences. Key Responsibilities Lead business analysis activities across CRM implementation and transformation programmes. Analyse and optimise customer lifecycle processes, including lead management, customer acquisition, onboarding, retention and customer service journeys. Facilitate workshops and requirements gathering sessions with stakeholders at all levels. Produce high-quality business requirements, user stories, process maps and functional specifications. Model current and future-state processes using BPMN and customer journey mapping techniques. Collaborate with delivery teams to support successful solution design, testing and implementation. Drive continuous improvement initiatives using Lean Six Sigma and process optimisation approaches. Identify opportunities to leverage AI technologies, including chatbot solutions, automation and customer engagement tools. Use data and evidence-based decision making to identify business gaps and recommend improvements. Build strong relationships and influence key stakeholders across multiple business functions. About You We're looking for an analytical and commercially aware Business Analyst with experience delivering customer-centric transformation programmes. Essential Experience Proven experience delivering CRM implementation projects . Strong understanding of Sales and Marketing processes . Exceptional stakeholder engagement and workshop facilitation skills. Experience working with senior business stakeholders and translating strategic objectives into deliverable requirements. Business process modelling experience using BPMN . Experience driving continuous improvement initiatives using Lean, Six Sigma or related methodologies. Strong requirements elicitation, analysis and documentation skills. Experience working within Agile delivery environments. Desirable Experience Experience implementing or supporting AI chatbot solutions . Experience applying AI to business process improvement, automation or customer engagement activities. CRM integration, data migration and data quality experience. Customer journey mapping and customer experience transformation expertise. Experience using Azure DevOps, Jira or similar delivery tools. What's on Offer? Opportunity to work on high-profile CRM and digital transformation initiatives. Exposure to innovative AI and automation programmes. Flexible hybrid working with just one day per week in the Manchester office . Collaborative and supportive working environment. Competitive salary and benefits package. If you're a Business Analyst with CRM implementation experience, strong stakeholder management skills, and a passion for driving business improvement through technology and process excellence, we'd love to hear from you. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Junior Business Solutions Developer Full Time - Central London Hybrid: 3 Days per week in the office, 2 days WFH Package: 35k - 40k base DOE + Benefits Are you at an early stage in your development career, technically curious, and motivated by practical problem-solving? If you are keen to see your work make a direct, visible difference to how a business operates, this is a must-apply opportunity. Working with a highly respected, forward-thinking financial services firm managing over 5 billion in assets, you will join a small, hands-on technology function. This role has been created to add capacity to the team, allowing the senior lead to focus on complex projects while you manage the development log, handling bugs, change requests, and smaller projects. You will receive structured onboarding and close, daily virtual mentoring from an experienced Systems Engineer. This is a brilliant opportunity to gain immense exposure to enterprise-level technology challenges in an agile environment where no two projects are exactly the same. Key Responsibilities Tool Development & Maintenance: Support the design, development, and enhancement of internal business applications, automations, and workflow systems using the Microsoft Power Platform, Excel, and SharePoint. System Troubleshooting: Actively investigate system issues, fix bugs submitted to the company-wide development log, support internal users, and implement technical enhancements. Data & Process Automation: Identify manual processes to automate, improve data quality, accessibility, and reporting, and support seamless integration between internal systems. Collaboration & Requirements Gathering: Partner closely with colleagues across the business to understand their operational workflows and translate their requirements into practical, reliable solutions. Testing & Documentation: Thoroughly test changes before release, follow structured change control processes, and produce clear technical, process, and user documentation. Key Skills & Requirements Technical Grounding: Good experience with Microsoft Excel (including formulas and structured data) alongside familiarity with Microsoft 365 tools like Teams, Outlook, and SharePoint. Low-Code/Logical Aptitude: Some experience with the Microsoft Power Platform (specifically Power Apps and Power Automate), with the ability to think logically and work with workflows or low-code configuration. Core Competencies: Strong autonomy, maturity, exceptional attention to detail, and a genuine willingness to learn new enterprise skills. Communication & Structure: Excellent collaborative communication skills to gather requirements from stakeholders and document work clearly whilst following structured processes. Desirables: Experience using or maintaining VBA macros, basic programming/scripting exposure (e.g., Python, JavaScript, Power Fx, SQL), or an awareness of testing, version control, Azure services, or data architecture. Work Model & Location This is a hybrid role based in the London office, requiring a minimum of three days in-office and two days working from home. You will join a supportive, collaborative environment where your ideas are genuinely encouraged, and your contribution is highly valued. Alongside a company-wide recognition service tied closely to corporate values, you will benefit from regular mentoring to scale your skillset across automation, data engineering, and emerging Microsoft technologies. If you have used these technologies or held roles like these, it could be a great fit: Junior Power Platform Developer, Junior Data Engineer, Low-Code Developer, Power Apps Developer, Power Automate Specialist, Junior Automation Engineer, Junior Business Analyst, Graduate Developer, Excel VBA Developer. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Business Analyst Bristol Hybrid Working 50,000 + Benefits We're working with a growing wealth management and financial advice business that is investing heavily in improving how it operates, serves clients and supports advisers. As part of this investment, they are building a dedicated Business Analysis & Change function and are looking to appoint a Business Analyst with a genuine understanding of how a UK financial advice business operates. This is not a highly technical Business Analyst position. Instead, we're looking for someone who can identify opportunities to improve processes, challenge existing ways of working and help deliver meaningful change across the adviser and client journey. Success in this role comes from understanding the realities of advice businesses. You'll be curious about where friction exists for advisers, paraplanners and clients, and enjoy improving processes through both operational change and technology. You'll work closely with advisers, paraplanners, operations teams and senior stakeholders to understand current processes, identify inefficiencies and support projects from initial discovery through to successful implementation. What You'll Be Doing Working with stakeholders across the business to understand challenges and identify improvement opportunities. Running workshops, interviews and process discovery sessions with advisers, paraplanners and operational teams. Mapping current and future state processes. Supporting project discovery and requirements gathering activities. Mapping and improving the end-to-end adviser and client journey, from onboarding and fact-finding through to suitability, implementation and annual reviews. Using operational and client data to measure the impact of change and identify further improvement opportunities. Supporting the development and enhancement of the firm's client portal. Assisting with testing, implementation and change adoption activities. Working closely with technology teams to ensure business requirements are clearly understood. What We're Looking For 4+ years' experience within a UK Financial Advice or Wealth Management business in a Business Analyst role. Strong understanding of the end-to-end adviser journey, including onboarding, fact-finding, suitability, implementation and ongoing servicing. A good understanding of where advisers and paraplanners experience operational friction, with the ability to turn those challenges into practical improvements. Experience improving business processes and operational efficiency. Confidence facilitating workshops, challenging existing processes and translating operational knowledge into workable business solutions. Excellent stakeholder engagement and communication skills. Strong organisational skills and attention to detail. Nice To Have Experience with CRM systems, adviser platforms, workflow tools or client portals. Power BI, Excel or MI reporting experience. Knowledge of FCA-regulated environments and Consumer Duty. Experience supporting UAT, system migrations or technology-enabled change. What's On Offer Opportunity to join a newly established Business Analysis & Change function. Significant exposure to senior leadership and strategic initiatives. Genuine opportunity to influence how the business operates. Hybrid working with approximately two days per week in the office. Competitive salary, benefits package and long-term career development. Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!

Programme Support Officer Contract: Initial 6 months (with likely extension) Location: Midlands - Hybrid, with 1-3 days per week on-site Day Rate: 300 - 350 IR35 Status: Umbrella or Limited Company The Opportunity We are supporting a high-profile organisation delivering a major strategic transformation programme across the transport sector. As part of this complex and high-impact initiative, we are seeking an experienced Programme Support Officer to provide proactive and organised support to the Programme Director and wider programme team. This is an excellent opportunity to play a key role in a large-scale change programme, ensuring effective governance, planning, reporting, stakeholder engagement, and programme administration. You will work closely with senior leadership and contribute to the successful delivery of a programme that will shape future transport services across the region. Key Responsibilities Programme Planning & Reporting Maintain and update programme plans using Microsoft Project, ensuring milestones, dependencies and critical paths remain accurate. Support the production of programme reports, highlight reports and governance updates. Monitor progress against key deliverables and identify potential risks to delivery. Provide timely and accurate programme information to support decision making. Risk, Issue & Action Management Maintain programme risk registers, ensuring risks are clearly documented, reviewed and updated. Manage programme issue logs and support escalation where required. Track programme actions through to completion and ensure accountability across stakeholders. Support robust governance processes and maintain comprehensive audit trails. Stakeholder & Governance Support Coordinate complex diary commitments for senior stakeholders. Organise governance meetings, including agendas, papers, minutes and action tracking. Support workshops, decision-making forums and programme meetings. Build effective relationships with senior leaders, project teams and external partners. Programme Administration Provide high-quality administrative support to the Programme Director and wider team. Maintain programme documentation, filing structures and version control. Support onboarding, procurement and contract administration activities where required. Ensure compliance with organisational policies, data protection requirements and confidentiality standards. About You We're looking for a highly organised and proactive individual who has experience working within project, programme or PMO environments and is confident engaging with senior stakeholders. Essential Experience Experience supporting projects or programmes involving transformation, change, service improvement or digital initiatives. Experience maintaining risk registers, issue logs and action logs. Proven experience using Microsoft Project to maintain project or programme plans. Experience supporting directors, executives or senior stakeholders, including diary management. Experience producing programme documentation, reports and governance packs. Essential Skills Strong proficiency in Microsoft Project, Excel, Word, PowerPoint and Teams. Excellent organisational and prioritisation skills. Exceptional attention to detail and accuracy. Strong written and verbal communication skills. Ability to work professionally and confidentially in sensitive environments. A proactive, solutions-focused mindset with the ability to anticipate issues before they arise. Desirable Experience Experience supporting complex or large-scale transformation programmes. Previous experience within a PMO or structured programme environment. Knowledge of recognised project delivery methodologies such as PRINCE2 or MSP. Experience working within the public sector or other regulated environments. Exposure to benefits tracking, financial monitoring or resource planning activities. Experience supporting regional transport or infrastructure programmes. Qualifications Degree educated or equivalent relevant experience. Project or programme support qualifications such as PRINCE2 Foundation or APM PFQ would be advantageous. Apply Now If you are an experienced Programme Support Officer, PMO Analyst or Project Support professional looking to join a high-profile transformation programme and work alongside senior stakeholders, we'd love to hear from you.

hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description About the role We're looking for a Senior Backend Engineer to build and scale Wise's price comparison platform. Comparison is about transparency-helping customers understand the real cost of sending money and why Wise is the better choice. You'll own the systems that collect pricing data from competitors and make it accessible across Wise, powering comparison tools and enabling data-driven decisions. This means building robust scrapers, reliable data pipelines, and APIs that teams depend on. Accuracy and trust are non-negotiable. You'll join the Marketing-Platform team in the Onboarding & Scalable Growth squad. We build the systems that unlock and optimise digital marketing and CRM, enabling £30+ million in marketing investment with proven ROI. What you'll do Build the backbone: backend systems and APIs that power Wise's comparison experiences. Make scrapers feel "magical": help define the roadmap for using LLMs and proven techniques to make data collection more stable, faster to evolve, and easier to scale. Turn competitive pricing into a real-time advantage: expand and strengthen our competitive intelligence system across 100+ competitors in money transfer. Obsess over data quality: build ingestion and validation pipelines with strong monitoring, accuracy checks, and rapid detection when the world changes. Make data trustworthy by default: improve reliability, transparency and usability of marketing data so internal teams can move faster with confidence. Design for scale: operate distributed, event-driven systems that stay reliable as volume and coverage grow. Work like a small team building something big: collaborate daily with product, engineering, analytics and data partners to ship the right thing. Own the whole experience: from shaping the solution to implementing, testing, releasing and watching it succeed in production. Raise the bar: through great testing, thoughtful reviews, and feedback that makes the whole team better. What we're looking for (Must have) 5+ Years of working as a software engineer Solid knowledge of relational databases and designing data models for correctness and performance. Experience building distributed and concurrent systems (e.g., Kafka or equivalent). Strong engineering fundamentals: testable code, unit + integration testing, and pragmatic testing strategies. Clear communication: able to explain technical decisions to non-technical partners. A product mindset: you prioritise customer outcomes and use data to guide decisions. Comfortable working independently on ambiguous problems, taking end-to-end ownership. Nice to have Hands-on experience with scraping technologies at scale and maintaining data quality/accuracy. Experience building backend systems with Java or Kotlin (or another JVM language). Experience with Spring (or similar JVM frameworks). Experience operating data-heavy systems with strong observability (monitoring, alerting, data quality checks). Experience with measurement/attribution, marketing platforms, or comparison products (not required). Fintech or regulated-environment experience (not required). What your first 6 months could look like You've embedded into the team, understood our goals and how your work connects to measurable outcomes. You've shipped production features end-to-end and monitored their impact after release. You've contributed to planning cycles and proposed improvements to take our comparison product further. You've built confidence in Wise's domain and engineering practices, and helped improve how the team works. Qualifications What does it take: 5+ years of experience in Java or Kotlin (or other JVM based language) Strong experience with Spring framework, relational databases, distributed and concurrent systems (Kafka) Experience in scraping technologies at scale and maintaining data accuracy Close collaboration with product managers, data scientists, data analysts, engineers and other product teams is a must have and is something to expect to happen on a daily basis You enjoy writing testable code and you have experience in testing strategies, such as unit testing, integration testing You believe in and follow best coding practices, code reviews and open feedback You have great communication skills and the ability to articulate complex, technical concepts to non-technical audience You strive to improve our team culture and processes A strong product mindset and passion for customer experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Being able to work independently on customer problems is a key to success - you take responsibility and end-to-end ownership of your projects: drive and own them to make sure we hit the goals we want to achieve Additional Information For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Senior SOC Engineer - Hybrid Join a leading cyber security services organisation as a Senior SOC Engineer , taking ownership of the technology, automation, and engineering capabilities that support a modern Security Operations Centre (SOC). The Role You'll design, deploy, and enhance core SOC platforms including SIEM, XDR, SOAR, automation, and security tooling , driving improvements in threat detection, response, and operational efficiency. Working closely with operational teams, you'll support customer onboarding, develop automated workflows, and help shape the future direction of SOC engineering. Key Responsibilities Design, deploy and optimise SIEM, XDR and SOAR platforms. Build security automation, integrations, and response workflows. Develop log parsing, data normalisation and telemetry solutions. Lead technical onboarding and implementation projects. Act as an escalation point for complex security engineering issues. Mentor SOC analysts and engineers. Improve detection, response and operational processes through automation. Maintain engineering documentation, standards and best practices. Skills & Experience 3-5+ years' experience within a SOC or cyber security engineering environment. Strong experience with SIEM, SOAR and EDR/XDR technologies. Scripting and automation expertise (Python, Go, APIs). Experience with cloud platforms such as Azure, AWS or GCP. Knowledge of vulnerability management and threat intelligence integrations. Strong communication, analytical and problem-solving skills. Eligibility for UK security clearance desirable. What's on Offer 2 Days in the Office Per Month Exposure to a wide range of security environments and technologies. Opportunity to influence SOC strategy and engineering direction. Dedicated training, development, and lab environments. Competitive salary and comprehensive benefits package. Ideal for an experienced SOC Engineer looking to step into a senior, technically focused role with significant ownership, automation responsibilities, and career progression opportunities.

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description About Wise Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission. Job Description We're looking for a Lead Product Analyst to join the Business Account squad and the Business Onboarding team. As a Lead Product Analyst, your mission will be to deeply understand the needs of business customers as they register with Wise for the first time, regain access to their account, and complete the checks needed to use Wise safely. You'll help the team find the right balance between conversion, customer experience, operational efficiency, and risk controls: reducing unnecessary friction for legitimate businesses while helping deflect bad actors. This role offers a significant opportunity to collaborate across various teams, including Business Pricing, Account Experience, and Verification, to ensure a seamless and integrated experience for our business customers. For more information on our Analytics Career Map and levelling structure, click here. What you will be doing: Own the KPI tree and core metrics for business onboarding, ensuring alignment. Help your team understand their progress and communicate recommendations to senior stakeholders. Use data exploration and funnel analysis to identify high-impact opportunities in the onboarding flow. Partner with the team to prioritise projects with the highest leverage. Lead experimentation and A/B tests for business onboarding, defining hypotheses and metrics. Analyze results to drive product roadmap recommendations to reduce friction and boost conversion. Build and maintain data products and dashboards to empower self-service data literacy for PMs, design researchers and engineers. Design LLM-ready data foundations for onboarding analytics, including clean business entities, event schemas, semantic definitions, metadata, retrieval-friendly documentation, and evaluation datasets that make data usable by AI systems without losing governance or context. Partnering with your product manager, engineers and designers throughout the product development lifecycle to build and iterate product changes based on your insights Qualifications What you'll bring: Technical depth: 5+ years of experience in analytical roles, with excellent SQL and the ability to write clear, performant, reliable queries across large and complex datasets. Product analytics craft: Strong experience with at least three of funnel analysis, customer segmentation, cohort analysis, metrics decomposition, experimentation, causal inference, or product opportunity sizing. Data product ownership: Experience building and owning production-grade analytical assets, such as dbt models, Airflow jobs, semantic layers, metric stores, governed dashboards, or trusted self-serve datasets. LLM-ready data thinking: You understand what makes data usable by AI systems: clean entities, stable identifiers, clear definitions, metadata, access controls, provenance, quality tests, and documentation that can be retrieved and reasoned over. Ownership: You enjoy working independently in a fast-paced environment. You identify high-impact opportunities and make them happen. You triage requests by impact and know when to go deep versus deliver 80/20 results. Communication: Excellent verbal and written communicator - you cut through the noise, communicating what matters in a way that people get it. You craft dashboards and visualisations that tell a story and have diagnostic power. Analytical Thinking: You have experience with at least one of: funnel analysis, customer segmentation/cohort analysis, or metrics decomposition. You structure problems before diving into data and know how to find the signal in the noise. Nice to have but not essential: Prior experience in the B2B space - understanding business customers' financial and operational needs. A/B testing or causal inference experience. Familiar with onboarding frameworks and KYC/KYB processes. Demonstrated capability to utilize AI and machine learning for enhancing analytical results and automating routine work. Additional Information What do we offer: Salary: £75,000 - £115,000 Company Restricted Stock Units Numerous great benefits in our London office Key benefits: Hybrid working Paid annual holiday, sick days, parental leave and other leave opportunities 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Job Title - Data Analyst (Python) - Data Management Sr Associate Location - London, UK - Onsite (5 days a week in office) Type - Contract (Inside IR35) Job Description You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our data management associates are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on specific banking functions and products, providing opportunities to build data pipelines and reporting capabilities for functional areas such as finance and business management, treasury operations, financial crime prevention, regulatory reporting and analytics. We collaborate with product teams such as card payments, electronic payments, lending, customer onboarding, core banking, and insurance to understand their product data models and deliver tailored data solutions that meet business needs. Job Responsibilities Partner with cross-functional teams to gather requirements, analyze data, deliver accurate reports and develop data-driven solutions that meet those needs. Apply domain modelling techniques to design and develop top-tier business products using industry best practices to ensure high data quality and minimize redundancy. Maintain data accuracy, integrity, and consistency across all data layers. Drive process improvements and automation initiatives to boost reporting efficiency and data quality. Collaborate with data engineers to streamline and enhance data reporting workflows through automation. Work with internal teams to resolve data issues and discrepancies in reporting. Communicate findings and insights to stakeholders using clear and effective visualizations and summaries. Assist product teams in extracting and analysing data for functional testing and data investigations. Contribute to data governance and compliance efforts to ensure adherence to standards and regulations. Deliver end-to-end reporting solutions on cloud infrastructure leveraging the latest technologies and the best industry practices. Required Qualifications, Capabilities & Skills Formal training or certification on data engineering concepts and applied experience. Recent hands-on professional experience in a reporting, data analysis or business intelligence role. Experience in database querying techniques and SQL . Understanding of how to manage and optimize queries for large volumes of data within different kinds of data stores (including relational data stores). Experience in designing and implementing effective tests (unit, component, integration, end-to-end, performance, etc.). Experience in working with technical data formats (JSON/Avro/Parquet). Strong analytical and problem-solving skills. Experience in explaining and converting complex concepts into digestible information to be consumed by both technical and business stakeholders. Attention to detail and commitment to maintaining data quality. Excellent written and verbal communication skills in English . Preferred Qualifications, Capabilities & Skills Experience in working in a highly regulated environment/industry. Understanding of data warehousing concepts and ETL processes. Understanding of event-base architecture, data streaming and messaging frameworks. Experience in data analysis using Python programming language . Understanding of data governance frameworks. Understanding of AWS cloud technologies.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. On behalf of Tesco IMS, AMS are now looking for a Supplier Risk Analyst for a 6 month contract ,this role offers a fully remote working model. Tesco IMS deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means they always work with heart. Whether they're helping their customers or looking after their people, you'll find there's a warmth and friendliness to everything they do. Key responsibilities: To support the Supplier Risk and Assurance Manager in developing and delivering assurance activities with third- party suppliers. Recommend changes to systems, technology and processes across third parties to support continuous improvement of our control framework and assurance activity. Lead supplier onboarding and due diligence processes, ensuring alignment with SS2/21 and internal risk frameworks. Utilize Hellios FSQS to assess supplier compliance across financial, ESG, and information security domains. Conduct materiality assessments and maintain a register of outsourcing relationships. Collaborate with Procurement, Legal, and Information Security teams to evaluate and mitigate third-party risks. Develop and test stressed exit plans for critical suppliers to support operational resilience. Monitor supplier performance and risk indicators, producing actionable insights and reports for senior stakeholders. Skills and Qualifications: Proven experience in supplier risk, third-party risk management, or compliance. Strong understanding of SS2/21, GDPR, ISO 27001, and operational resilience principles. Familiarity with Hellios FSQS or similar supplier assurance platforms. Excellent analytical, communication, and stakeholder engagement skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Experience in supplier onboarding, due diligence, and administrative support. Why Tesco Insurance and Money Services? Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. Next steps If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Our client will only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.