Traffic Management Coordinator Location: Crawley - Gatwick General hours of work: 42.5 hours per week, with varying shift pattern between 6am - 16:00pm, Benefits: Highly competitive salary Company Laptop and Phone 26 days holiday plus Bank Holidays Job Security Company Pension Employee Assistance Programme Life Assurance with a range of other amazing benefits available through an app Paternity Leave - paid at full salary for 2 weeks Maternity Leave paid at full salary for 3 months and salary for a further 3 months Fill Your Boots Rewards saving an average of £400 per year. Access to our Internal Academy Career Development and Progression Why Chevron Traffic Management Chevron TM specialises in the provision of temporary traffic management services throughout the UK, providing physical and digital traffic controls to ensure that works are carried out safely and workers and the general public are safe. Managing traffic for organisations working within Utilities, Rail, High Speed Network, Local Authorities and Events we place huge emphasis on our performance and ability to deliver, meet and exceed our clients' expectations. We give expert support from the consultation and design phase, right through to work completion and sign-off. Responsibilities of the Traffic Management Coordinator The Traffic Management Coordinator is a pivotal role within our utilities sector as you will take full responsibility for building and coordinating all activities for our utilities contracts. You will report into the Contract Manager to assist in logistically managing the workload of a team of Traffic Management Operatives to ensure they are under-taking work at the expected standards, times and locations. Coordination and Logistics: Responsible for the accurate building, reviewing and creation of picking lists for all works onto our ERP system. Liaison with our client to fulfil capacity efficiently. Schedule out planned and reactive works when required using all tools available to ensure we achieve our contractual SLA s and KPI s measures. Customer Service: Attend meetings with the team and client, in person and online. Provide information to our clients. Address customer enquiries and resolve issues in a timely and effective manner. Financial Management: Assist in maintaining financial transactions as part of the job building process to ensure we are maximising our revenue and in line with contractual rates. Data Management: Maintain accurate and up-to-date records of contract and operational delivery areas. Communication: Assist in answering calls from the client and customers and direct internally to relevant parties. Maintain effective communication channels with the contract team, supervisors, managers, and operatives to maintain operational efficiencies. Liaising with our client on job specific requirements and maintaining accurate data on internal and external systems. Learning and Development: Participate in training sessions to enhance your administration skills. Develop a solid understanding of our contract and services to assist clients effectively. Learn the cross functions of the contract for assisting in other areas when required. What good looks like: Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint). Confident to work with Orion/SAP and other IT systems. Ability to work under pressure and meet tight deadlines, where necessary. Excellent communication skills both face to face and over the telephone. Excellent negotiating skills. Ability to quickly resolve scheduling and logistics conflicts. Ability to complete work tasks with thoroughness, accuracy, and consistency. Customer-focused attitude and a commitment to delivering exceptional service. Ability to work independently and as part of a team. Eagerness to learn and take a proactive approach to tasks. Attention to detail and accuracy in data entry and record-keeping. We would appreciate: Traffic management experience, but this is not essential. Scheduling & Planning experience, again not essential as full training will be provided. So, if you want to join a winning team and be part of an innovative organisation which is focussed on company growth and employee progression, click on the apply button today. Ts & Cs apply EQUALITY AND DIVERSITY AT CHEVRON Chevron TM believe the skills, capabilities and talents of our people are the key to our success. We benefit enormously from the diversity and variety of our workforce and are fully committed to maintaining and encouraging this diversity. The richer the mix of people, skills and cultures; the greater the range of inputs, viewpoints and experiences. Because of this, Chevron TM is fully committed to being an equal opportunities employer, defined by its diversity and opposition to all forms of unlawful and unfair discrimination.
Aug 03, 2026
Full time
Traffic Management Coordinator Location: Crawley - Gatwick General hours of work: 42.5 hours per week, with varying shift pattern between 6am - 16:00pm, Benefits: Highly competitive salary Company Laptop and Phone 26 days holiday plus Bank Holidays Job Security Company Pension Employee Assistance Programme Life Assurance with a range of other amazing benefits available through an app Paternity Leave - paid at full salary for 2 weeks Maternity Leave paid at full salary for 3 months and salary for a further 3 months Fill Your Boots Rewards saving an average of £400 per year. Access to our Internal Academy Career Development and Progression Why Chevron Traffic Management Chevron TM specialises in the provision of temporary traffic management services throughout the UK, providing physical and digital traffic controls to ensure that works are carried out safely and workers and the general public are safe. Managing traffic for organisations working within Utilities, Rail, High Speed Network, Local Authorities and Events we place huge emphasis on our performance and ability to deliver, meet and exceed our clients' expectations. We give expert support from the consultation and design phase, right through to work completion and sign-off. Responsibilities of the Traffic Management Coordinator The Traffic Management Coordinator is a pivotal role within our utilities sector as you will take full responsibility for building and coordinating all activities for our utilities contracts. You will report into the Contract Manager to assist in logistically managing the workload of a team of Traffic Management Operatives to ensure they are under-taking work at the expected standards, times and locations. Coordination and Logistics: Responsible for the accurate building, reviewing and creation of picking lists for all works onto our ERP system. Liaison with our client to fulfil capacity efficiently. Schedule out planned and reactive works when required using all tools available to ensure we achieve our contractual SLA s and KPI s measures. Customer Service: Attend meetings with the team and client, in person and online. Provide information to our clients. Address customer enquiries and resolve issues in a timely and effective manner. Financial Management: Assist in maintaining financial transactions as part of the job building process to ensure we are maximising our revenue and in line with contractual rates. Data Management: Maintain accurate and up-to-date records of contract and operational delivery areas. Communication: Assist in answering calls from the client and customers and direct internally to relevant parties. Maintain effective communication channels with the contract team, supervisors, managers, and operatives to maintain operational efficiencies. Liaising with our client on job specific requirements and maintaining accurate data on internal and external systems. Learning and Development: Participate in training sessions to enhance your administration skills. Develop a solid understanding of our contract and services to assist clients effectively. Learn the cross functions of the contract for assisting in other areas when required. What good looks like: Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint). Confident to work with Orion/SAP and other IT systems. Ability to work under pressure and meet tight deadlines, where necessary. Excellent communication skills both face to face and over the telephone. Excellent negotiating skills. Ability to quickly resolve scheduling and logistics conflicts. Ability to complete work tasks with thoroughness, accuracy, and consistency. Customer-focused attitude and a commitment to delivering exceptional service. Ability to work independently and as part of a team. Eagerness to learn and take a proactive approach to tasks. Attention to detail and accuracy in data entry and record-keeping. We would appreciate: Traffic management experience, but this is not essential. Scheduling & Planning experience, again not essential as full training will be provided. So, if you want to join a winning team and be part of an innovative organisation which is focussed on company growth and employee progression, click on the apply button today. Ts & Cs apply EQUALITY AND DIVERSITY AT CHEVRON Chevron TM believe the skills, capabilities and talents of our people are the key to our success. We benefit enormously from the diversity and variety of our workforce and are fully committed to maintaining and encouraging this diversity. The richer the mix of people, skills and cultures; the greater the range of inputs, viewpoints and experiences. Because of this, Chevron TM is fully committed to being an equal opportunities employer, defined by its diversity and opposition to all forms of unlawful and unfair discrimination.
Job Opportunity: Civils Site Supervisor Location: Teesside Hours: Full-time (40+ hours per week, Monday - Friday) Payment Model: Weekly CIS Duration: Ongoing contract The Opportunity Are you an experienced Civil Engineering Supervisor looking to manage high-volume infrastructure and groundworks operations across Teesside? Search Consultancy is recruiting a proven Civils Site Supervisor to oversee day-to-day site operations on a major civil engineering project in Teesside . Working closely with project managers and site engineers, this role offers long-term stability and project continuity for a strong operational leader who knows how to drive plant, groundworks gangs, and sub-contractors safely and efficiently. If you hold a valid SSSTS or SMSTS with a Gold or Black CSCS card, have a robust background in heavy civils, and want a key supervisory role with a premier regional contractor, we want to hear from you. Your Role & Responsibilities Reporting to the Senior Project Manager, you will lead daily site activities to ensure work is delivered safely, to spec, and on program: Site Supervision & Directing Gangs: Managing daily site operations, coordinating groundworkers, plant operators, and sub-contractors across deep drainage, earthworks, slab formations, and utility installations. Health & Safety Leadership: Delivering daily tool box talks, site inductions, and RAMS briefings. Enforcing strict safety protocols, environmental standards, and personal protective equipment (PPE) compliance across the site. Program & Progress Tracking: Monitoring daily outputs against site schedules, identifying potential delays early, and reporting progress directly to project management. Quality Assurance & Inspections: Conducting regular quality inspections, maintaining site diaries, signing off permits to dig/work, and ensuring all works meet civil engineering specs and drawings. Material & Plant Coordination: Managing on-site plant utilization, tracking material deliveries, and ensuring resources are deployed effectively to prevent downtime. What We're Looking For To satisfy site entry regulations and civil engineering management standards, applicants must possess: Supervisory Certification: A valid SSSTS (Site Supervisors Safety Training Scheme) or SMSTS (Site Management Safety Training Scheme) certificate is strictly mandatory . CSCS Card: A valid Gold (Supervisor) or Black (Manager) CSCS card. Civils Background: Proven track record supervising civil engineering, heavy groundworks, infrastructure, or bulk earthworks projects. Technical Knowledge: Strong ability to read civil engineering drawings, manage permits to dig, and enforce safe working practices around live services and heavy plant. Leadership & Communication: Excellent communication skills to manage on-site teams, liaise with clients/engineers, and maintain strict site discipline. Right to Work: Valid proof of right to work in the UK. Why Work With Search? Key Regional Project: High-profile civil engineering development based in Teesside with strong project longevity. Consistent Weekly Income: Full-time hours running Monday through Friday with long-term site continuity. Reliable CIS Payroll: Dependable, hassle-free weekly CIS payments processed directly into your bank account every single Friday . Dedicated Regional Support: Direct contact with our specialised North East management and civils team to keep top supervisors in continuous, high-spec work. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Aug 03, 2026
Contractor
Job Opportunity: Civils Site Supervisor Location: Teesside Hours: Full-time (40+ hours per week, Monday - Friday) Payment Model: Weekly CIS Duration: Ongoing contract The Opportunity Are you an experienced Civil Engineering Supervisor looking to manage high-volume infrastructure and groundworks operations across Teesside? Search Consultancy is recruiting a proven Civils Site Supervisor to oversee day-to-day site operations on a major civil engineering project in Teesside . Working closely with project managers and site engineers, this role offers long-term stability and project continuity for a strong operational leader who knows how to drive plant, groundworks gangs, and sub-contractors safely and efficiently. If you hold a valid SSSTS or SMSTS with a Gold or Black CSCS card, have a robust background in heavy civils, and want a key supervisory role with a premier regional contractor, we want to hear from you. Your Role & Responsibilities Reporting to the Senior Project Manager, you will lead daily site activities to ensure work is delivered safely, to spec, and on program: Site Supervision & Directing Gangs: Managing daily site operations, coordinating groundworkers, plant operators, and sub-contractors across deep drainage, earthworks, slab formations, and utility installations. Health & Safety Leadership: Delivering daily tool box talks, site inductions, and RAMS briefings. Enforcing strict safety protocols, environmental standards, and personal protective equipment (PPE) compliance across the site. Program & Progress Tracking: Monitoring daily outputs against site schedules, identifying potential delays early, and reporting progress directly to project management. Quality Assurance & Inspections: Conducting regular quality inspections, maintaining site diaries, signing off permits to dig/work, and ensuring all works meet civil engineering specs and drawings. Material & Plant Coordination: Managing on-site plant utilization, tracking material deliveries, and ensuring resources are deployed effectively to prevent downtime. What We're Looking For To satisfy site entry regulations and civil engineering management standards, applicants must possess: Supervisory Certification: A valid SSSTS (Site Supervisors Safety Training Scheme) or SMSTS (Site Management Safety Training Scheme) certificate is strictly mandatory . CSCS Card: A valid Gold (Supervisor) or Black (Manager) CSCS card. Civils Background: Proven track record supervising civil engineering, heavy groundworks, infrastructure, or bulk earthworks projects. Technical Knowledge: Strong ability to read civil engineering drawings, manage permits to dig, and enforce safe working practices around live services and heavy plant. Leadership & Communication: Excellent communication skills to manage on-site teams, liaise with clients/engineers, and maintain strict site discipline. Right to Work: Valid proof of right to work in the UK. Why Work With Search? Key Regional Project: High-profile civil engineering development based in Teesside with strong project longevity. Consistent Weekly Income: Full-time hours running Monday through Friday with long-term site continuity. Reliable CIS Payroll: Dependable, hassle-free weekly CIS payments processed directly into your bank account every single Friday . Dedicated Regional Support: Direct contact with our specialised North East management and civils team to keep top supervisors in continuous, high-spec work. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Role Overview The Registered Manager will oversee the operational, regulatory and day-to-day running of a supported living service in the Redruth (TR15) area . This is a 40 hours per week position, leading a person-centred service that promotes independence, safety, and positive outcomes for supported individuals. Key Responsibilities Act as the Registered Manager for a supported living setting, ensuring compliance with all CQC and relevant legislation. Maintain high standards of governance, quality assurance, and safeguarding . Provide strong leadership to the staff team, ensuring effective supervision, development, and appropriate staffing levels. Deliver a person-centred support approach, focusing on choice, dignity, and independence. Ensure care plans are followed and regularly reviewed, with accurate recording and clear communication. Manage risk effectively, supporting safe environments and robust incident management. Coordinate with external professionals (e.g., health and social care partners), families, and stakeholders. Ensure medication management processes meet required standards and audits are completed. Lead service improvement initiatives, including audits, reporting, and action planning. Oversee recruitment, training, induction, and compliance processes in line with organisational policy. Maintain accurate documentation, policies, and records for inspection readiness. Requirements / Essential Criteria Experience managing or leading within a supported living or similar care setting. Ability to demonstrate strong knowledge of CQC regulations , safeguarding, and compliance expectations. Strong leadership skills with the ability to manage staff, rotas, and performance. Excellent communication skills and the ability to build relationships with individuals, families, and external partners. Strong organisational skills with attention to detail in record keeping and reporting. Relevant qualifications and/or experience to support Registered Manager responsibilities (as required by regulation and internal standards). Desirable Criteria Prior Registered Manager experience. Knowledge of incident reporting, audits, and quality improvement processes. Experience supporting individuals with diverse needs within supported living.
Aug 02, 2026
Contractor
Role Overview The Registered Manager will oversee the operational, regulatory and day-to-day running of a supported living service in the Redruth (TR15) area . This is a 40 hours per week position, leading a person-centred service that promotes independence, safety, and positive outcomes for supported individuals. Key Responsibilities Act as the Registered Manager for a supported living setting, ensuring compliance with all CQC and relevant legislation. Maintain high standards of governance, quality assurance, and safeguarding . Provide strong leadership to the staff team, ensuring effective supervision, development, and appropriate staffing levels. Deliver a person-centred support approach, focusing on choice, dignity, and independence. Ensure care plans are followed and regularly reviewed, with accurate recording and clear communication. Manage risk effectively, supporting safe environments and robust incident management. Coordinate with external professionals (e.g., health and social care partners), families, and stakeholders. Ensure medication management processes meet required standards and audits are completed. Lead service improvement initiatives, including audits, reporting, and action planning. Oversee recruitment, training, induction, and compliance processes in line with organisational policy. Maintain accurate documentation, policies, and records for inspection readiness. Requirements / Essential Criteria Experience managing or leading within a supported living or similar care setting. Ability to demonstrate strong knowledge of CQC regulations , safeguarding, and compliance expectations. Strong leadership skills with the ability to manage staff, rotas, and performance. Excellent communication skills and the ability to build relationships with individuals, families, and external partners. Strong organisational skills with attention to detail in record keeping and reporting. Relevant qualifications and/or experience to support Registered Manager responsibilities (as required by regulation and internal standards). Desirable Criteria Prior Registered Manager experience. Knowledge of incident reporting, audits, and quality improvement processes. Experience supporting individuals with diverse needs within supported living.
National UK Field-Based Role Competitive Salary + Company Car + Outstanding Bonus Potential + Excellent Benefits Ready to Hunt Bigger Opportunities? Are you a high-performing Business Development Manager who lives for winning new business? Do you thrive on opening doors, developing new markets and converting opportunities into long-term commercial success? Are you looking for the opportunity to represent a world-leading engineering brand with market-leading technology, exceptional support and genuine career progression? If so, Pepperl+Fuchs would like to hear from you. Join a Global Market Leader Pepperl+Fuchs is one of the world's most respected manufacturers of industrial sensor technology, factory automation and explosion protection solutions. With more than 75 years of engineering excellence, an enviable reputation for innovation and quality, and an ambitious UK growth strategy, there has never been a better time to join the business. This is a rare opportunity to become part of a globally recognised organisation that invests heavily in both its people and its technology. The Opportunity We're looking for a commercially astute, technically minded Business Development Manager to spearhead new business development across the UK. This is a true hunter role. You'll identify new opportunities, target key industrial manufacturers, OEMs, systems integrators and engineering businesses, building relationships from the very first conversation through to securing new business. You'll enjoy the freedom to develop your own sales strategy, create your own pipeline and directly influence the future growth of the business. If you're motivated by winning rather than simply maintaining accounts, you'll thrive here. What You'll Be Doing Identifying, targeting and securing new business opportunities across the UK Developing relationships with industrial manufacturers, automation specialists and engineering companies Selling Pepperl+Fuchs' industry-leading portfolio of industrial sensors, automation and safety solutions Delivering technical presentations and product demonstrations Building and managing a healthy pipeline of qualified opportunities Working closely with internal technical specialists and Area Sales Managers to maximise opportunities Using CRM, market intelligence and AI-powered sales tools to drive commercial success Representing Pepperl+Fuchs at exhibitions, industry events and customer meetings Who We're Looking For We're interested in ambitious sales professionals who are passionate about winning. You will ideally have: A successful track record in business development or technical field sales Experience selling into industrial manufacturing, factory automation, engineering or process industries A genuine hunter mentality with a passion for generating and converting new business Strong commercial awareness and excellent relationship-building skills A technical aptitude with the ability to communicate engineering solutions confidently Knowledge of industrial sensors, automation, controls, instrumentation or industrial electronics would be highly advantageous The drive, resilience and determination to consistently exceed targets Most importantly, we're looking for someone with energy, ambition and the desire to build a long-term career with an industry leader. Why Pepperl+Fuchs? When you join Pepperl+Fuchs, you're representing one of the most respected names in industrial automation. In return, you'll benefit from: An established global brand with an outstanding reputation Industry-leading products and innovative technology Comprehensive product and technical training Ongoing coaching and professional development AI-powered sales tools to enhance your productivity Support from experienced technical specialists Clear opportunities for career progression within an international organisation Whether your ambition is to become a Senior Business Development Manager, Sales Leader or Country Sales Manager, Pepperl+Fuchs will provide the platform to achieve your goals. Reward Package Competitive basic salary Exceptional uncapped bonus potential Hunting incentives and performance bonuses Company car or car allowance Private healthcare 8% pension contribution Life assurance 26 days holiday plus bank holidays Comprehensive training and ongoing career development Build Your Future with Pepperl+Fuchs This is far more than another field sales role. It's an opportunity to represent world-class industrial technology, work with some of the UK's leading manufacturers, build new markets and accelerate your career with one of the most respected names in automation. If you're ambitious, technically minded, commercially driven and passionate about winning new business, we'd love to hear from you. Apply today and become part of Pepperl+Fuchs' next stage of growth. PLEASE NOTE: By submitting this application, you agree for Discovery to store your details and contact you regarding this application and any future roles we think you'll be interested in (in line with our Privacy Policy, available on our website). You can unsubscribe at any time by emailing us. All applications will be processed through Discovery, the retained managing consultants. Due to high volumes of applications, only those who are successful on the application will be contacted for interviews.
Aug 02, 2026
Full time
National UK Field-Based Role Competitive Salary + Company Car + Outstanding Bonus Potential + Excellent Benefits Ready to Hunt Bigger Opportunities? Are you a high-performing Business Development Manager who lives for winning new business? Do you thrive on opening doors, developing new markets and converting opportunities into long-term commercial success? Are you looking for the opportunity to represent a world-leading engineering brand with market-leading technology, exceptional support and genuine career progression? If so, Pepperl+Fuchs would like to hear from you. Join a Global Market Leader Pepperl+Fuchs is one of the world's most respected manufacturers of industrial sensor technology, factory automation and explosion protection solutions. With more than 75 years of engineering excellence, an enviable reputation for innovation and quality, and an ambitious UK growth strategy, there has never been a better time to join the business. This is a rare opportunity to become part of a globally recognised organisation that invests heavily in both its people and its technology. The Opportunity We're looking for a commercially astute, technically minded Business Development Manager to spearhead new business development across the UK. This is a true hunter role. You'll identify new opportunities, target key industrial manufacturers, OEMs, systems integrators and engineering businesses, building relationships from the very first conversation through to securing new business. You'll enjoy the freedom to develop your own sales strategy, create your own pipeline and directly influence the future growth of the business. If you're motivated by winning rather than simply maintaining accounts, you'll thrive here. What You'll Be Doing Identifying, targeting and securing new business opportunities across the UK Developing relationships with industrial manufacturers, automation specialists and engineering companies Selling Pepperl+Fuchs' industry-leading portfolio of industrial sensors, automation and safety solutions Delivering technical presentations and product demonstrations Building and managing a healthy pipeline of qualified opportunities Working closely with internal technical specialists and Area Sales Managers to maximise opportunities Using CRM, market intelligence and AI-powered sales tools to drive commercial success Representing Pepperl+Fuchs at exhibitions, industry events and customer meetings Who We're Looking For We're interested in ambitious sales professionals who are passionate about winning. You will ideally have: A successful track record in business development or technical field sales Experience selling into industrial manufacturing, factory automation, engineering or process industries A genuine hunter mentality with a passion for generating and converting new business Strong commercial awareness and excellent relationship-building skills A technical aptitude with the ability to communicate engineering solutions confidently Knowledge of industrial sensors, automation, controls, instrumentation or industrial electronics would be highly advantageous The drive, resilience and determination to consistently exceed targets Most importantly, we're looking for someone with energy, ambition and the desire to build a long-term career with an industry leader. Why Pepperl+Fuchs? When you join Pepperl+Fuchs, you're representing one of the most respected names in industrial automation. In return, you'll benefit from: An established global brand with an outstanding reputation Industry-leading products and innovative technology Comprehensive product and technical training Ongoing coaching and professional development AI-powered sales tools to enhance your productivity Support from experienced technical specialists Clear opportunities for career progression within an international organisation Whether your ambition is to become a Senior Business Development Manager, Sales Leader or Country Sales Manager, Pepperl+Fuchs will provide the platform to achieve your goals. Reward Package Competitive basic salary Exceptional uncapped bonus potential Hunting incentives and performance bonuses Company car or car allowance Private healthcare 8% pension contribution Life assurance 26 days holiday plus bank holidays Comprehensive training and ongoing career development Build Your Future with Pepperl+Fuchs This is far more than another field sales role. It's an opportunity to represent world-class industrial technology, work with some of the UK's leading manufacturers, build new markets and accelerate your career with one of the most respected names in automation. If you're ambitious, technically minded, commercially driven and passionate about winning new business, we'd love to hear from you. Apply today and become part of Pepperl+Fuchs' next stage of growth. PLEASE NOTE: By submitting this application, you agree for Discovery to store your details and contact you regarding this application and any future roles we think you'll be interested in (in line with our Privacy Policy, available on our website). You can unsubscribe at any time by emailing us. All applications will be processed through Discovery, the retained managing consultants. Due to high volumes of applications, only those who are successful on the application will be contacted for interviews.
Children's Home Manager Annual Salary: £60,000 - £65,000 plus up to £6,000 performance bonus Location: Northumberland Job Type: Full-time, Permanent We are excited to offer a unique opportunity for an experienced Children's Home Manager to lead and develop a brand-new therapeutic children's home in Northumberland. This role is perfect for a leader passionate about creating a nurturing environment that fosters outstanding outcomes for children. Day-to-day of the role: Lead the registration, opening, and ongoing development of the home. Ensure full compliance with OFSTED regulations and Children's Homes Quality Standards. Recruit, lead, coach, and develop a high-performing team. Establish a positive and therapeutic culture focused on achieving outstanding outcomes for children. Manage budgets, staffing, safeguarding, and quality assurance. Build effective relationships with local authorities, families, and partner agencies. Drive continuous improvement and work towards achieving an 'Outstanding' OFSTED rating. Required Skills & Qualifications: Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent). Proven experience as a Registered Manager, Deputy Manager, or experienced senior leader within a children's residential setting. Strong understanding of OFSTED regulations, safeguarding, and Children's Homes Standards. Demonstrated leadership and team development skills. Passion for improving outcomes for vulnerable children and young people. Full UK driving licence. Benefits: Competitive salary up to £65,000. Performance bonus up to £6,000. Relocation package available for candidates considering a move. Private medical, dental, and optical insurance. Car allowance. Enhanced annual leave. Ongoing professional development. Strong operational and senior leadership support. Career progression opportunities within a growing organisation. Relocating? We offer a comprehensive relocation package to support your move from regions such as the North West, Midlands, Yorkshire or elsewhere in the UK. Apply Today If you're ready to lead a new children's home and make a lasting difference in young people's lives, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
Aug 02, 2026
Full time
Children's Home Manager Annual Salary: £60,000 - £65,000 plus up to £6,000 performance bonus Location: Northumberland Job Type: Full-time, Permanent We are excited to offer a unique opportunity for an experienced Children's Home Manager to lead and develop a brand-new therapeutic children's home in Northumberland. This role is perfect for a leader passionate about creating a nurturing environment that fosters outstanding outcomes for children. Day-to-day of the role: Lead the registration, opening, and ongoing development of the home. Ensure full compliance with OFSTED regulations and Children's Homes Quality Standards. Recruit, lead, coach, and develop a high-performing team. Establish a positive and therapeutic culture focused on achieving outstanding outcomes for children. Manage budgets, staffing, safeguarding, and quality assurance. Build effective relationships with local authorities, families, and partner agencies. Drive continuous improvement and work towards achieving an 'Outstanding' OFSTED rating. Required Skills & Qualifications: Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent). Proven experience as a Registered Manager, Deputy Manager, or experienced senior leader within a children's residential setting. Strong understanding of OFSTED regulations, safeguarding, and Children's Homes Standards. Demonstrated leadership and team development skills. Passion for improving outcomes for vulnerable children and young people. Full UK driving licence. Benefits: Competitive salary up to £65,000. Performance bonus up to £6,000. Relocation package available for candidates considering a move. Private medical, dental, and optical insurance. Car allowance. Enhanced annual leave. Ongoing professional development. Strong operational and senior leadership support. Career progression opportunities within a growing organisation. Relocating? We offer a comprehensive relocation package to support your move from regions such as the North West, Midlands, Yorkshire or elsewhere in the UK. Apply Today If you're ready to lead a new children's home and make a lasting difference in young people's lives, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
Children's Home Manager Annual Salary: £60,000 - £65,000 plus up to £6,000 performance bonus Location: Northumberland Job Type: Full-time, Permanent We are excited to offer a unique opportunity for an experienced Children's Home Manager to lead and develop a brand-new therapeutic children's home in Northumberland. This role is perfect for a leader passionate about creating a nurturing environment that fosters outstanding outcomes for children. Day-to-day of the role: Lead the registration, opening, and ongoing development of the home. Ensure full compliance with OFSTED regulations and Children's Homes Quality Standards. Recruit, lead, coach, and develop a high-performing team. Establish a positive and therapeutic culture focused on achieving outstanding outcomes for children. Manage budgets, staffing, safeguarding, and quality assurance. Build effective relationships with local authorities, families, and partner agencies. Drive continuous improvement and work towards achieving an 'Outstanding' OFSTED rating. Required Skills & Qualifications: Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent). Proven experience as a Registered Manager, Deputy Manager, or experienced senior leader within a children's residential setting. Strong understanding of OFSTED regulations, safeguarding, and Children's Homes Standards. Demonstrated leadership and team development skills. Passion for improving outcomes for vulnerable children and young people. Full UK driving licence. Benefits: Competitive salary up to £65,000. Performance bonus up to £6,000. Relocation package available for candidates considering a move. Private medical, dental, and optical insurance. Car allowance. Enhanced annual leave. Ongoing professional development. Strong operational and senior leadership support. Career progression opportunities within a growing organisation. Relocating? We offer a comprehensive relocation package to support your move from regions such as the North West, Midlands, Yorkshire or elsewhere in the UK. Apply Today If you're ready to lead a new children's home and make a lasting difference in young people's lives, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
Aug 02, 2026
Full time
Children's Home Manager Annual Salary: £60,000 - £65,000 plus up to £6,000 performance bonus Location: Northumberland Job Type: Full-time, Permanent We are excited to offer a unique opportunity for an experienced Children's Home Manager to lead and develop a brand-new therapeutic children's home in Northumberland. This role is perfect for a leader passionate about creating a nurturing environment that fosters outstanding outcomes for children. Day-to-day of the role: Lead the registration, opening, and ongoing development of the home. Ensure full compliance with OFSTED regulations and Children's Homes Quality Standards. Recruit, lead, coach, and develop a high-performing team. Establish a positive and therapeutic culture focused on achieving outstanding outcomes for children. Manage budgets, staffing, safeguarding, and quality assurance. Build effective relationships with local authorities, families, and partner agencies. Drive continuous improvement and work towards achieving an 'Outstanding' OFSTED rating. Required Skills & Qualifications: Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent). Proven experience as a Registered Manager, Deputy Manager, or experienced senior leader within a children's residential setting. Strong understanding of OFSTED regulations, safeguarding, and Children's Homes Standards. Demonstrated leadership and team development skills. Passion for improving outcomes for vulnerable children and young people. Full UK driving licence. Benefits: Competitive salary up to £65,000. Performance bonus up to £6,000. Relocation package available for candidates considering a move. Private medical, dental, and optical insurance. Car allowance. Enhanced annual leave. Ongoing professional development. Strong operational and senior leadership support. Career progression opportunities within a growing organisation. Relocating? We offer a comprehensive relocation package to support your move from regions such as the North West, Midlands, Yorkshire or elsewhere in the UK. Apply Today If you're ready to lead a new children's home and make a lasting difference in young people's lives, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
Annual salary: up to £61,505.01 Contract Manager (Empty Homes / Voids) Location: Dartford Salary: £61,505 per annum Hours: 42.5 hours per week Fulltime - permanent Monday - Friday "A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company". Role Criteria Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities End-to-end management of Void repairs Line management of four supervisors, including performance reviews, one-to-ones, and daily briefings Oversight of KPIs, reporting, and service delivery standards Handling client queries and managing resident complaints effectively Supporting and engaging operatives and branch teams to achieve high-quality outcomes What we're looking for Line Management experience Experience in Voids Line management experience Proven Skills & Knowledge in the following: Interpersonal and communication. People management with ability to lead & mentor others. Strong customer focus. Problem solving & results orientated. Planning and organisational. Decisive decision making. Ability to negotiate and influence. IT literate with confident oral and written communication skills. Sector H&S regulations Proven track record of capital / programmed works management & delivery. Proven track record of commercial and performance management. Ability to manage multiple sites & contracts. Proven track record of working in a customer focused environment. Experience of contract/project management including: Motivating & inspiring a diverse workforce. Building & maintaining a strong control environment incorporating business governance, risk management processes (registers and BCP) and adherence to Scheme of Delegated Authority (SODA). What we offer 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 02, 2026
Full time
Annual salary: up to £61,505.01 Contract Manager (Empty Homes / Voids) Location: Dartford Salary: £61,505 per annum Hours: 42.5 hours per week Fulltime - permanent Monday - Friday "A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company". Role Criteria Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities End-to-end management of Void repairs Line management of four supervisors, including performance reviews, one-to-ones, and daily briefings Oversight of KPIs, reporting, and service delivery standards Handling client queries and managing resident complaints effectively Supporting and engaging operatives and branch teams to achieve high-quality outcomes What we're looking for Line Management experience Experience in Voids Line management experience Proven Skills & Knowledge in the following: Interpersonal and communication. People management with ability to lead & mentor others. Strong customer focus. Problem solving & results orientated. Planning and organisational. Decisive decision making. Ability to negotiate and influence. IT literate with confident oral and written communication skills. Sector H&S regulations Proven track record of capital / programmed works management & delivery. Proven track record of commercial and performance management. Ability to manage multiple sites & contracts. Proven track record of working in a customer focused environment. Experience of contract/project management including: Motivating & inspiring a diverse workforce. Building & maintaining a strong control environment incorporating business governance, risk management processes (registers and BCP) and adherence to Scheme of Delegated Authority (SODA). What we offer 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Insite Public Practice Recruitment Limited
Cardiff, South Glamorgan
Audit Senior Cardiff £35,000 - £45,000 + Hybrid Working + Structured Career Progression Join one of South Wales' most respected accountancy firms and build a career with a clear route to Manager and beyond. We're delighted to be partnering with a leading UK accountancy and advisory firm to recruit an ambitious Audit Senior for its growing Cardiff office. Recognised as one of the region's employers of choice, this is an outstanding opportunity to join a firm that is renowned for developing its people, investing in their careers and promoting from within. If you're looking for more than just your next role and want a long-term career with a clearly defined progression path, this opportunity offers exactly that. Whether your ambition is to become an Audit Manager, Senior Manager or ultimately Partner, you'll benefit from structured development, regular career reviews and ongoing support from an experienced leadership team committed to helping you achieve your goals. The Opportunity As an Audit Senior , you'll become an integral part of a high-performing Audit & Assurance team, working with an impressive portfolio of owner-managed businesses, large corporates and international groups across a wide range of industries. You'll lead audit assignments from planning through to completion, build strong client relationships and play a key role in developing junior members of the team. This is an excellent opportunity to broaden your technical expertise while gaining the leadership experience needed for your next promotion. Key Responsibilities Lead external audit assignments from planning through to completion. Supervise and mentor Audit Juniors and Semi Seniors, reviewing their work and supporting their development. Prepare and review financial statements in accordance with UK GAAP and IFRS. Build strong relationships with clients, becoming a trusted day-to-day contact throughout the audit process. Work closely with Audit Managers and Partners on larger and more complex engagements. Ensure assignments are delivered on time, within budget and to the highest technical standards. Identify opportunities to improve client service and contribute to the continued success of the team. About You ACA or ACCA qualified, or in the final stages of qualification. Recent external audit experience gained within UK accountancy practice. Experience leading audit assignments and supervising junior team members. Strong knowledge of UK GAAP, IFRS and International Standards on Auditing. Excellent communication skills with a collaborative and client-focused approach. Ambitious, proactive and looking to continue progressing your career within a leading practice. What's on Offer £35,000 - £45,000 depending on experience. Hybrid and flexible working. A genuine and transparent progression pathway with regular career reviews and clearly defined milestones. Exposure to high-quality clients, including large corporates and international groups. Comprehensive learning and development programmes to support your technical and leadership growth. Private medical insurance, enhanced pension contributions and enhanced family-friendly benefits. Wellbeing initiatives, volunteering days and a people-first culture. The opportunity to join one of the most respected employers within the South Wales accountancy market. If you're an ambitious Audit Senior looking to join a firm that genuinely invests in its people and offers a clear roadmap for career progression, we'd love to hear from you for a confidential discussion.
Aug 02, 2026
Full time
Audit Senior Cardiff £35,000 - £45,000 + Hybrid Working + Structured Career Progression Join one of South Wales' most respected accountancy firms and build a career with a clear route to Manager and beyond. We're delighted to be partnering with a leading UK accountancy and advisory firm to recruit an ambitious Audit Senior for its growing Cardiff office. Recognised as one of the region's employers of choice, this is an outstanding opportunity to join a firm that is renowned for developing its people, investing in their careers and promoting from within. If you're looking for more than just your next role and want a long-term career with a clearly defined progression path, this opportunity offers exactly that. Whether your ambition is to become an Audit Manager, Senior Manager or ultimately Partner, you'll benefit from structured development, regular career reviews and ongoing support from an experienced leadership team committed to helping you achieve your goals. The Opportunity As an Audit Senior , you'll become an integral part of a high-performing Audit & Assurance team, working with an impressive portfolio of owner-managed businesses, large corporates and international groups across a wide range of industries. You'll lead audit assignments from planning through to completion, build strong client relationships and play a key role in developing junior members of the team. This is an excellent opportunity to broaden your technical expertise while gaining the leadership experience needed for your next promotion. Key Responsibilities Lead external audit assignments from planning through to completion. Supervise and mentor Audit Juniors and Semi Seniors, reviewing their work and supporting their development. Prepare and review financial statements in accordance with UK GAAP and IFRS. Build strong relationships with clients, becoming a trusted day-to-day contact throughout the audit process. Work closely with Audit Managers and Partners on larger and more complex engagements. Ensure assignments are delivered on time, within budget and to the highest technical standards. Identify opportunities to improve client service and contribute to the continued success of the team. About You ACA or ACCA qualified, or in the final stages of qualification. Recent external audit experience gained within UK accountancy practice. Experience leading audit assignments and supervising junior team members. Strong knowledge of UK GAAP, IFRS and International Standards on Auditing. Excellent communication skills with a collaborative and client-focused approach. Ambitious, proactive and looking to continue progressing your career within a leading practice. What's on Offer £35,000 - £45,000 depending on experience. Hybrid and flexible working. A genuine and transparent progression pathway with regular career reviews and clearly defined milestones. Exposure to high-quality clients, including large corporates and international groups. Comprehensive learning and development programmes to support your technical and leadership growth. Private medical insurance, enhanced pension contributions and enhanced family-friendly benefits. Wellbeing initiatives, volunteering days and a people-first culture. The opportunity to join one of the most respected employers within the South Wales accountancy market. If you're an ambitious Audit Senior looking to join a firm that genuinely invests in its people and offers a clear roadmap for career progression, we'd love to hear from you for a confidential discussion.
Job Title: Quality Administrator Location: Birmingham Salary: £28,031 - £30,378 per annum - SS3 Job type: Permanent; full-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: This is an exciting time to join the Higher Education Quality Department at University College Birmingham. As part of our on-going developments in Higher Education, we are looking to grow our quality administrative support with professional administrative experience, excellent customer service skills and a high level of organisational ability to provide an efficient and quality service to students, staff and stakeholders The post-holder will work as part of a team undertaking a diverse role which will include: Providing secretarial support to selected academic committees including the finalisation of agendas, dissemination of papers, provision of advice and guidance as well as formal minute taking and notes. Effective coordination and support for Periodic Review, Validation and Approvals, Module Review and similar. Updating and implementation of Quality procedures and systems including checking of consistency of these and other processes with regulatory requirements. Administrative responsibilities to External Examiners regarding programme and module requirements for draft assessments and marked student work. Maintain the Curriculum Management Systems and provide guidance and support to colleagues as necessary. Assist with effective coordination and support for internal and external quality reviews. Support effective implementation and operation of quality assurance systems and work collaboratively with colleagues to achieve departmental objectives. Benefits: Generous allocation of annual leave 26 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - LGPS - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Tuesday 4 August 2026. Interview Date - Wednesday 19 August 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of: Senior Administrator, Office Manager, Office Assistant, Office Supervisor, Office Administrator, Senior Administrator, Admin Assistant, Administration Clerk, Admin, Senior Support Administrator, Senior Business Administrator, Business Administrator, Secretary, Quality Administrator, Support Administrator will be considered for this role.
Aug 02, 2026
Full time
Job Title: Quality Administrator Location: Birmingham Salary: £28,031 - £30,378 per annum - SS3 Job type: Permanent; full-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: This is an exciting time to join the Higher Education Quality Department at University College Birmingham. As part of our on-going developments in Higher Education, we are looking to grow our quality administrative support with professional administrative experience, excellent customer service skills and a high level of organisational ability to provide an efficient and quality service to students, staff and stakeholders The post-holder will work as part of a team undertaking a diverse role which will include: Providing secretarial support to selected academic committees including the finalisation of agendas, dissemination of papers, provision of advice and guidance as well as formal minute taking and notes. Effective coordination and support for Periodic Review, Validation and Approvals, Module Review and similar. Updating and implementation of Quality procedures and systems including checking of consistency of these and other processes with regulatory requirements. Administrative responsibilities to External Examiners regarding programme and module requirements for draft assessments and marked student work. Maintain the Curriculum Management Systems and provide guidance and support to colleagues as necessary. Assist with effective coordination and support for internal and external quality reviews. Support effective implementation and operation of quality assurance systems and work collaboratively with colleagues to achieve departmental objectives. Benefits: Generous allocation of annual leave 26 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - LGPS - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Tuesday 4 August 2026. Interview Date - Wednesday 19 August 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of: Senior Administrator, Office Manager, Office Assistant, Office Supervisor, Office Administrator, Senior Administrator, Admin Assistant, Administration Clerk, Admin, Senior Support Administrator, Senior Business Administrator, Business Administrator, Secretary, Quality Administrator, Support Administrator will be considered for this role.
Operations Manager Location: Multi-site (South Yorkshire & Derbyshire) - Office-based Reporting to: Chief Financial Officer Department: Operations The Firm Our client is a well-established regional law firm with an excellent reputation for delivering high-quality legal services to businesses and private clients. Known for its collaborative culture and client-focused approach, the firm provides tailored legal advice through specialist teams and prides itself on building long-term relationships based on trust, professionalism, and commercial insight. The Opportunity An exciting opportunity has arisen for an experienced Operations Manager to oversee the day-to-day running of a busy, multi-site legal practice. This is a hands-on leadership role responsible for ensuring the smooth and efficient operation of the firm's offices, facilities, and business support functions. The successful candidate will work across two office locations, with occasional visits to off-site storage facilities, and will play a key role in supporting the firm's ongoing operational excellence and continuous improvement initiatives. Key Responsibilities Lead the day-to-day management of office operations, ensuring a safe, efficient, and professional working environment. Oversee front-of-house services and ensure an exceptional client and visitor experience. Coordinate the induction of new employees and support the delivery of staff training and development. Manage facilities, including office maintenance, security, workplace services, business continuity, and office equipment. Oversee document archiving, secure file retrieval, retention processes, and confidential disposal. Manage and develop the Business Support team, providing leadership, coaching, and performance management. Supervise the Legal Support team, ensuring effective resource allocation and high levels of client service. Manage office budgets, procurement, supplier relationships, and service contracts. Ensure compliance with health and safety, data protection, regulatory requirements, insurance renewals, and risk management procedures. Act as the primary contact for office-related matters, liaising with internal departments, landlords, contractors, and external suppliers. Lead operational improvement projects and workplace initiatives to enhance efficiency and employee experience. Coordinate meetings, events, hospitality, and provide administrative support to senior leadership where required. Undertake additional duties appropriate to the role to support the wider business. About You Essential Previous experience as an Operations Manager, Office Manager, or in a similar operational leadership role. Experience managing office operations within a professional services environment. Proven people management experience across multiple teams and/or locations. Strong organisational, planning, and project management skills. Experience managing budgets, procurement, and supplier relationships. Excellent communication and stakeholder management skills. Strong IT skills, including Microsoft Office. Ability to manage competing priorities in a fast-paced environment. Desirable Previous experience within a law firm or other professional services environment. Knowledge of facilities management and health & safety compliance. Relevant qualifications in facilities management, business administration, or project management. Personal Qualities Highly organised with excellent attention to detail. Professional, approachable, and service-focused. Strong problem-solving and decision-making skills. Proactive, adaptable, and able to work independently. Able to handle confidential information with discretion. Confident communicating with stakeholders at all levels. Benefits Competitive salary (dependent on experience). Generous annual leave plus bank holidays, with additional service-related entitlement. Free on-site parking. Healthcare cash plan. Company pension scheme. Life assurance. Employee legal service benefits. Regular social and team events. If you're an experienced Operations Manager looking to join a respected and growing legal practice where you can make a genuine impact, we'd love to hear from you.
Aug 02, 2026
Full time
Operations Manager Location: Multi-site (South Yorkshire & Derbyshire) - Office-based Reporting to: Chief Financial Officer Department: Operations The Firm Our client is a well-established regional law firm with an excellent reputation for delivering high-quality legal services to businesses and private clients. Known for its collaborative culture and client-focused approach, the firm provides tailored legal advice through specialist teams and prides itself on building long-term relationships based on trust, professionalism, and commercial insight. The Opportunity An exciting opportunity has arisen for an experienced Operations Manager to oversee the day-to-day running of a busy, multi-site legal practice. This is a hands-on leadership role responsible for ensuring the smooth and efficient operation of the firm's offices, facilities, and business support functions. The successful candidate will work across two office locations, with occasional visits to off-site storage facilities, and will play a key role in supporting the firm's ongoing operational excellence and continuous improvement initiatives. Key Responsibilities Lead the day-to-day management of office operations, ensuring a safe, efficient, and professional working environment. Oversee front-of-house services and ensure an exceptional client and visitor experience. Coordinate the induction of new employees and support the delivery of staff training and development. Manage facilities, including office maintenance, security, workplace services, business continuity, and office equipment. Oversee document archiving, secure file retrieval, retention processes, and confidential disposal. Manage and develop the Business Support team, providing leadership, coaching, and performance management. Supervise the Legal Support team, ensuring effective resource allocation and high levels of client service. Manage office budgets, procurement, supplier relationships, and service contracts. Ensure compliance with health and safety, data protection, regulatory requirements, insurance renewals, and risk management procedures. Act as the primary contact for office-related matters, liaising with internal departments, landlords, contractors, and external suppliers. Lead operational improvement projects and workplace initiatives to enhance efficiency and employee experience. Coordinate meetings, events, hospitality, and provide administrative support to senior leadership where required. Undertake additional duties appropriate to the role to support the wider business. About You Essential Previous experience as an Operations Manager, Office Manager, or in a similar operational leadership role. Experience managing office operations within a professional services environment. Proven people management experience across multiple teams and/or locations. Strong organisational, planning, and project management skills. Experience managing budgets, procurement, and supplier relationships. Excellent communication and stakeholder management skills. Strong IT skills, including Microsoft Office. Ability to manage competing priorities in a fast-paced environment. Desirable Previous experience within a law firm or other professional services environment. Knowledge of facilities management and health & safety compliance. Relevant qualifications in facilities management, business administration, or project management. Personal Qualities Highly organised with excellent attention to detail. Professional, approachable, and service-focused. Strong problem-solving and decision-making skills. Proactive, adaptable, and able to work independently. Able to handle confidential information with discretion. Confident communicating with stakeholders at all levels. Benefits Competitive salary (dependent on experience). Generous annual leave plus bank holidays, with additional service-related entitlement. Free on-site parking. Healthcare cash plan. Company pension scheme. Life assurance. Employee legal service benefits. Regular social and team events. If you're an experienced Operations Manager looking to join a respected and growing legal practice where you can make a genuine impact, we'd love to hear from you.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions.
Aug 02, 2026
Full time
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions.
About Resillion Resillion is a global provider of digital assurance, cybersecurity, and testing services. We help organisations strengthen their security posture, protect critical assets, and deliver high-quality digital solutions. Our teams operate across multiple specialist disciplines, including Digital Forensics, Incident Response, SOC Operations, Quality & Compliance, and Technical Consultancy click apply for full job details
Aug 02, 2026
Full time
About Resillion Resillion is a global provider of digital assurance, cybersecurity, and testing services. We help organisations strengthen their security posture, protect critical assets, and deliver high-quality digital solutions. Our teams operate across multiple specialist disciplines, including Digital Forensics, Incident Response, SOC Operations, Quality & Compliance, and Technical Consultancy click apply for full job details
About Resillion Resillion is a global provider of digital assurance, cybersecurity, and testing services. We help organisations strengthen their security posture, protect critical assets, and deliver high-quality digital solutions. Our teams operate across multiple specialist disciplines, including Digital Forensics, Incident Response, SOC Operations, Quality & Compliance, and Technical Consultancy click apply for full job details
Aug 02, 2026
Full time
About Resillion Resillion is a global provider of digital assurance, cybersecurity, and testing services. We help organisations strengthen their security posture, protect critical assets, and deliver high-quality digital solutions. Our teams operate across multiple specialist disciplines, including Digital Forensics, Incident Response, SOC Operations, Quality & Compliance, and Technical Consultancy click apply for full job details
Deputy Manager - Children's Residential Home About the Role We are seeking a dedicated and experienced Deputy Manager to support the Registered Home Manager in delivering outstanding care within our children's residential home. This is an excellent opportunity for a passionate childcare professional looking to further develop their leadership skills and progress towards a Registered Manager position. As Deputy Manager, you will play a key role in creating a safe, nurturing, and stimulating environment for young people, while supporting and developing a high-performing staff team. You will deputise for the Home Manager when required and help ensure the home operates in line with Children's Homes Regulations, Quality Standards, and company policies. Key Responsibilities Support the effective delivery of high-quality residential childcare in line with company policies and procedures. Create a positive, safe, and nurturing environment that promotes young people's health, wellbeing, education, and development. Contribute to the development, implementation, and review of care plans. Build positive relationships with young people, families, professionals, and external agencies. Ensure young people's views, wishes, and aspirations are listened to and acted upon. Maintain excellent safeguarding and child protection practices. Produce and oversee high-quality records, reports, and documentation. Attend and contribute to statutory reviews, PEP meetings, planning meetings, and other professional forums. Participate in the on-call rota. Support the day-to-day management and leadership of the staff team. Deliver professional supervision, coaching, and development opportunities for staff. Assist with recruitment, induction, training, rota planning, and team development. Monitor compliance with Children's Homes Regulations 2015, Quality Standards, SCCIF requirements, and safeguarding legislation. Support quality assurance processes, including Regulation 44 and Regulation 45 reviews. Work closely with educational providers to support positive outcomes for young people. Deputise for the Registered Home Manager in their absence. What We're Looking For Essential Requirements Minimum 2 years' experience working within a Children's Residential Home. At least 1 year in a Senior Support Worker, Team Leader, or equivalent position . Hold a Level 3 Diploma/NVQ in Children and Young People's Workforce (or equivalent). Hold or be actively working towards a Level 5 Diploma in Leadership and Management . Strong leadership and staff supervision experience. Ability to produce and maintain high-quality records and reports. Sound knowledge of: Children's Homes Regulations 2015 Quality Standards Social Care Common Inspection Framework (SCCIF) Safeguarding and Child Protection procedures Working Together to Safeguard Children Flexible approach to support rota management and business needs. Full UK driving licence, access to a vehicle, and business insurance. Willingness to participate in the on-call rota. Desirable Experience delivering training and mentoring staff. Demonstrable progression towards a Registered Manager pathway. Experience leading improvement initiatives within a residential childcare setting. What We Offer Excellent opportunity for career progression toward a Registered Manager role. Ongoing training and professional development. Supportive management team and positive working environment. Opportunity to make a lasting difference to the lives of children and young people. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Aug 02, 2026
Full time
Deputy Manager - Children's Residential Home About the Role We are seeking a dedicated and experienced Deputy Manager to support the Registered Home Manager in delivering outstanding care within our children's residential home. This is an excellent opportunity for a passionate childcare professional looking to further develop their leadership skills and progress towards a Registered Manager position. As Deputy Manager, you will play a key role in creating a safe, nurturing, and stimulating environment for young people, while supporting and developing a high-performing staff team. You will deputise for the Home Manager when required and help ensure the home operates in line with Children's Homes Regulations, Quality Standards, and company policies. Key Responsibilities Support the effective delivery of high-quality residential childcare in line with company policies and procedures. Create a positive, safe, and nurturing environment that promotes young people's health, wellbeing, education, and development. Contribute to the development, implementation, and review of care plans. Build positive relationships with young people, families, professionals, and external agencies. Ensure young people's views, wishes, and aspirations are listened to and acted upon. Maintain excellent safeguarding and child protection practices. Produce and oversee high-quality records, reports, and documentation. Attend and contribute to statutory reviews, PEP meetings, planning meetings, and other professional forums. Participate in the on-call rota. Support the day-to-day management and leadership of the staff team. Deliver professional supervision, coaching, and development opportunities for staff. Assist with recruitment, induction, training, rota planning, and team development. Monitor compliance with Children's Homes Regulations 2015, Quality Standards, SCCIF requirements, and safeguarding legislation. Support quality assurance processes, including Regulation 44 and Regulation 45 reviews. Work closely with educational providers to support positive outcomes for young people. Deputise for the Registered Home Manager in their absence. What We're Looking For Essential Requirements Minimum 2 years' experience working within a Children's Residential Home. At least 1 year in a Senior Support Worker, Team Leader, or equivalent position . Hold a Level 3 Diploma/NVQ in Children and Young People's Workforce (or equivalent). Hold or be actively working towards a Level 5 Diploma in Leadership and Management . Strong leadership and staff supervision experience. Ability to produce and maintain high-quality records and reports. Sound knowledge of: Children's Homes Regulations 2015 Quality Standards Social Care Common Inspection Framework (SCCIF) Safeguarding and Child Protection procedures Working Together to Safeguard Children Flexible approach to support rota management and business needs. Full UK driving licence, access to a vehicle, and business insurance. Willingness to participate in the on-call rota. Desirable Experience delivering training and mentoring staff. Demonstrable progression towards a Registered Manager pathway. Experience leading improvement initiatives within a residential childcare setting. What We Offer Excellent opportunity for career progression toward a Registered Manager role. Ongoing training and professional development. Supportive management team and positive working environment. Opportunity to make a lasting difference to the lives of children and young people. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
H9 Talent Solutions are partnering with a market leading advanced green technologies business focused on creating a sustainable future through technology and innovation. We are currently looking to recruit a Tendering and Estimation Manager on a permanent, full-time basis. The role can be hybrid/remote, with some trave to site when required, and occasional visits to the office in Hinckley, Leicestershire. Job Description This role is to join our clients Systems & Service Solutions team. This is an exciting opportunity to play a key role in developing competitive tenders for service, maintenance and systems solutions within the energy and environmental sectors. Working closely with technical, commercial and operational teams, you will manage the tendering process from initial contract review through to bid submission and commercial negotiations, ensuring proposals are commercially competitive, compliant and aligned with client requirements. Key Responsibilities Analyse contract requirements, technical specifications and commercial conditions to develop compliant and competitive service and systems solutions. Coordinate with internal stakeholders, suppliers and external vendors to obtain quotations, develop technical proposals and build accurate cost estimates. Lead the internal bid review and approval process, ensuring commercial governance and company procedures are followed throughout. Prepare and submit high-quality tender documentation in accordance with company standards and client requirements. Support commercial negotiations with clients through to contract award, building strong relationships and contributing to successful business growth. Qualifications Previous experience in tendering, estimating, bid management or commercial roles within engineering, industrial services, energy, utilities or related sectors. Strong organisational and coordination skills with the ability to manage multiple tenders and deadlines simultaneously. Excellent communication, negotiation and influencing skills with the ability to work effectively across multidisciplinary teams. Strong analytical skills with experience preparing cost estimates, analysing commercial data and monitoring performance metrics. Fluent written and spoken English is essential. Additional language skills would be advantageous. Additional Information Pension up to 10% employer contribution, life assurance 4x salary, disability insurance Private medical and dental insurance 24 days annual leave per annum Team-oriented working atmosphere in an international Green Tech Company
Aug 02, 2026
Full time
H9 Talent Solutions are partnering with a market leading advanced green technologies business focused on creating a sustainable future through technology and innovation. We are currently looking to recruit a Tendering and Estimation Manager on a permanent, full-time basis. The role can be hybrid/remote, with some trave to site when required, and occasional visits to the office in Hinckley, Leicestershire. Job Description This role is to join our clients Systems & Service Solutions team. This is an exciting opportunity to play a key role in developing competitive tenders for service, maintenance and systems solutions within the energy and environmental sectors. Working closely with technical, commercial and operational teams, you will manage the tendering process from initial contract review through to bid submission and commercial negotiations, ensuring proposals are commercially competitive, compliant and aligned with client requirements. Key Responsibilities Analyse contract requirements, technical specifications and commercial conditions to develop compliant and competitive service and systems solutions. Coordinate with internal stakeholders, suppliers and external vendors to obtain quotations, develop technical proposals and build accurate cost estimates. Lead the internal bid review and approval process, ensuring commercial governance and company procedures are followed throughout. Prepare and submit high-quality tender documentation in accordance with company standards and client requirements. Support commercial negotiations with clients through to contract award, building strong relationships and contributing to successful business growth. Qualifications Previous experience in tendering, estimating, bid management or commercial roles within engineering, industrial services, energy, utilities or related sectors. Strong organisational and coordination skills with the ability to manage multiple tenders and deadlines simultaneously. Excellent communication, negotiation and influencing skills with the ability to work effectively across multidisciplinary teams. Strong analytical skills with experience preparing cost estimates, analysing commercial data and monitoring performance metrics. Fluent written and spoken English is essential. Additional language skills would be advantageous. Additional Information Pension up to 10% employer contribution, life assurance 4x salary, disability insurance Private medical and dental insurance 24 days annual leave per annum Team-oriented working atmosphere in an international Green Tech Company
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Aug 02, 2026
Full time
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Job Location Weybridge Job Description Procter & Gamble (P&G) is a leading global consumer goods company, with Personal Health Care brands including Vicks, Pepto-Bismol, and Seven Seas. We are seeking a Qualified Person (QP) / Senior Quality Assurance Manager to lead quality and compliance activities across GMP, GDP and HACCP for food supplements and help safeguard consumer trust across our UK Person click apply for full job details
Aug 01, 2026
Full time
Job Location Weybridge Job Description Procter & Gamble (P&G) is a leading global consumer goods company, with Personal Health Care brands including Vicks, Pepto-Bismol, and Seven Seas. We are seeking a Qualified Person (QP) / Senior Quality Assurance Manager to lead quality and compliance activities across GMP, GDP and HACCP for food supplements and help safeguard consumer trust across our UK Person click apply for full job details
Main Purpose of the job: To work flexibly across the planning service to provide in-depth technical and administrative support, with a primary focus on: handling, monitoring and coordinating planning service complaints (including logging, tracking, performance reporting and quality assurance of responses), coordinating and responding to Freedom of Information (FOI) and related information requests (including collation, redaction support and deadline management), finance support including income monitoring, cost recovery, debt chasing and reconciliations; producing management information and reports, o maintaining accurate records across relevant planning systems to support effective casework, complaints and information governance processes, To assist the planning service management team with their customer service activities, promotion of chargeable services and service improvement projects; such as commercialisation of chargeable services, better data collection, web site changes and self-service. Although there may be some specialisation of duties within the post, it is expected that all post holders will be able to cover any absence for post holders within their grade or respond to increases in demand for a particular service. Summary of Responsibilities and Personal Duties: 1. To manage the end-to-end administration of planning service complaints, including logging/acknowledgement, tracking deadlines, coordinating input from service areas, quality-checking draft responses and ensuring replies are issued within required timescales. 2. To coordinate and respond to FOI, EIR and related information requests for the Planning Service, including liaising with officers to gather information, maintaining a clear audit trail, supporting redaction where required, and monitoring performance against statutory deadlines. 3. To support financial administration for the Planning Service, including income monitoring, cost recovery, raising purchase orders, receipting invoices, chasing debt where appropriate, and producing regular reconciliations and management information. 4. To undertake redaction of complex and sensitive documents to support complaints handling and information requests, ensuring personal data and legally privileged information is removed in line with GDPR, relevant exemptions and Council policies prior to disclosure. 5. To provide flexible technical support to the wider Planning Service (including validation and consultation on complex planning and related applications where necessary) to help maintain service standards and performance targets. 6. To proactively monitor and report on service performance for complaints, FOI/EIR and key customer enquiries, including maintaining trackers, producing regular management reports and identifying trends and improvement actions. 7. To supervise and coach Planning Technicians in financial administration tasks (including creating suppliers, raising purchase orders, receipting invoices and maintaining records) to ensure accuracy, compliance and timely processing. 8. To utilise knowledge of planning service processes and relevant legislation/policy to investigate and resolve customer enquiries and issues. 9. To take responsibility for achieving a good outcome, ensuring communication with residents, planning professionals, Members and internal customers is clear, concise and addresses the points raised. 10. To provide administrative support to chargeable services (where applicable) and ensure associated income is recorded, monitored and reported accurately. 11. To manage, on behalf of the management team, updates to the planning services webpages and standard customer-facing information, ensuring content supports complaint reduction, clear expectations and improved customer experience. 10. To lead on the day-to-day administration of complaints and member/MP/ombudsman enquiries for the Planning Service, including logging and monitoring on the relevant system, coordinating draft responses, editing for completeness/consistency, and ensuring deadlines and service standards are met. To research and respond to FOI/EIR requests in line with statutory requirements. 11. Ensure that any improvement actions arising from complaints and feedback are prioritised and incorporated into the Planning Services improvement activities. Identify and advise managers of themes and risks, including those with potential reputational implications. 12. To work as part of a flexible team to ensure that workloads are effectively handled within required timescales, particularly for complaints, FOI/EIR and finance administration. 13. Actively participate in reviewing and implementing service improvement initiatives including process development, customer care initiatives and stakeholder projects. 14. Keep abreast of relevant planning legislation, complaints handling standards, information governance requirements (FOI/EIR/GDPR) and Council financial procedures. 12. Ensure performance targets and service objectives are met. 13. To provide on the job training and coaching to new members of the planning service and team; including planning technicians, junior planning officers and apprentices. 14. Internal contacts: These include planning officers, senior staff within own and other Directorates. 15. External contacts: Constant contact with members of the public, applicants, developers and their representatives, objectors, amenity groups, solicitors, personal search agents, plus other officers from public bodies and organisations. 16. To carry out the duties of the post with due regard to the Councils relevant codes and procedures. 17. To carry out duties with due regard to the Councils values and behaviours 18. All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work. 19. Undertake other duties, commensurate with the grade, as may reasonably be required.
Aug 01, 2026
Contractor
Main Purpose of the job: To work flexibly across the planning service to provide in-depth technical and administrative support, with a primary focus on: handling, monitoring and coordinating planning service complaints (including logging, tracking, performance reporting and quality assurance of responses), coordinating and responding to Freedom of Information (FOI) and related information requests (including collation, redaction support and deadline management), finance support including income monitoring, cost recovery, debt chasing and reconciliations; producing management information and reports, o maintaining accurate records across relevant planning systems to support effective casework, complaints and information governance processes, To assist the planning service management team with their customer service activities, promotion of chargeable services and service improvement projects; such as commercialisation of chargeable services, better data collection, web site changes and self-service. Although there may be some specialisation of duties within the post, it is expected that all post holders will be able to cover any absence for post holders within their grade or respond to increases in demand for a particular service. Summary of Responsibilities and Personal Duties: 1. To manage the end-to-end administration of planning service complaints, including logging/acknowledgement, tracking deadlines, coordinating input from service areas, quality-checking draft responses and ensuring replies are issued within required timescales. 2. To coordinate and respond to FOI, EIR and related information requests for the Planning Service, including liaising with officers to gather information, maintaining a clear audit trail, supporting redaction where required, and monitoring performance against statutory deadlines. 3. To support financial administration for the Planning Service, including income monitoring, cost recovery, raising purchase orders, receipting invoices, chasing debt where appropriate, and producing regular reconciliations and management information. 4. To undertake redaction of complex and sensitive documents to support complaints handling and information requests, ensuring personal data and legally privileged information is removed in line with GDPR, relevant exemptions and Council policies prior to disclosure. 5. To provide flexible technical support to the wider Planning Service (including validation and consultation on complex planning and related applications where necessary) to help maintain service standards and performance targets. 6. To proactively monitor and report on service performance for complaints, FOI/EIR and key customer enquiries, including maintaining trackers, producing regular management reports and identifying trends and improvement actions. 7. To supervise and coach Planning Technicians in financial administration tasks (including creating suppliers, raising purchase orders, receipting invoices and maintaining records) to ensure accuracy, compliance and timely processing. 8. To utilise knowledge of planning service processes and relevant legislation/policy to investigate and resolve customer enquiries and issues. 9. To take responsibility for achieving a good outcome, ensuring communication with residents, planning professionals, Members and internal customers is clear, concise and addresses the points raised. 10. To provide administrative support to chargeable services (where applicable) and ensure associated income is recorded, monitored and reported accurately. 11. To manage, on behalf of the management team, updates to the planning services webpages and standard customer-facing information, ensuring content supports complaint reduction, clear expectations and improved customer experience. 10. To lead on the day-to-day administration of complaints and member/MP/ombudsman enquiries for the Planning Service, including logging and monitoring on the relevant system, coordinating draft responses, editing for completeness/consistency, and ensuring deadlines and service standards are met. To research and respond to FOI/EIR requests in line with statutory requirements. 11. Ensure that any improvement actions arising from complaints and feedback are prioritised and incorporated into the Planning Services improvement activities. Identify and advise managers of themes and risks, including those with potential reputational implications. 12. To work as part of a flexible team to ensure that workloads are effectively handled within required timescales, particularly for complaints, FOI/EIR and finance administration. 13. Actively participate in reviewing and implementing service improvement initiatives including process development, customer care initiatives and stakeholder projects. 14. Keep abreast of relevant planning legislation, complaints handling standards, information governance requirements (FOI/EIR/GDPR) and Council financial procedures. 12. Ensure performance targets and service objectives are met. 13. To provide on the job training and coaching to new members of the planning service and team; including planning technicians, junior planning officers and apprentices. 14. Internal contacts: These include planning officers, senior staff within own and other Directorates. 15. External contacts: Constant contact with members of the public, applicants, developers and their representatives, objectors, amenity groups, solicitors, personal search agents, plus other officers from public bodies and organisations. 16. To carry out the duties of the post with due regard to the Councils relevant codes and procedures. 17. To carry out duties with due regard to the Councils values and behaviours 18. All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work. 19. Undertake other duties, commensurate with the grade, as may reasonably be required.
BUILDING SAFETY COORDINATOR - 12 Month FTC Rendall & Rittner • Competitive • Home Based ROLE OVERVIEW You will join Rendall & Rittner on a 12 month fixed-term contract to strengthen our building safety capability across a varied residential portfolio. As a trusted coordinator, you will bring structure, pace and clarity to how we plan, evidence and continually improve compliance with evolving building safety legislation. Working closely with Property Managers, Technical, Legal and Resident Services teams, you will help translate regulation into pragmatic, resident-focused actions. You will be central to the "golden thread" of information, ensuring our records are accurate, auditable and readily accessible, while supporting clear resident communication and engagement. ROLE EXPECTATIONS Most days you will organise, chase and quality-check building safety information, keeping actions on track and stakeholders aligned. You will review evidence packs, maintain registers and dashboards, and coordinate surveys, inspections and remedial works with clear updates to internal teams and residents. You will spot risks early, escalate thoughtfully and keep momentum until issues are closed. WHAT SUCCESS LOOKS LIKE Accurate, current building safety records and evidence packs that stand up to internal and external scrutiny. Clear action plans with owners, deadlines and progress updates, resulting in timely risk mitigation and issue closure. Confident, empathetic communications that inform residents and reduce complaints or repeat queries. Strong collaboration with Property Managers and contractors, balancing compliance urgency with operational realities. Early identification of gaps or emerging risks, with practical recommendations that are adopted. Consistent delivery against milestones across your caseload, with measurable improvements in compliance KPIs. HOW YOU'LL SPEND MOST OF YOUR TIME Coordinating and tracking safety actions, surveys, inspections and remedial works across assigned buildings. Curating and maintaining the golden thread: plans, drawings, risk assessments, fire door and façade records, and compliance evidence. Preparing concise status reports, dashboards and board-ready updates that highlight progress, risks and decisions needed. Liaising with residents to share updates, organise access and handle queries with clarity and care. Reviewing contractor reports for completeness and quality, and chasing clarifications or missing documentation. Supporting incident readiness by ensuring documentation, contact trees and escalation routes are up to date. WHO THIS ROLE IS FOR You are organised, detail-focused and relentless about closing actions and maintaining accurate records. You communicate complex information simply, adapting your style for residents, contractors and internal teams. You are calm under pressure, prioritising effectively and escalating at the right time with solutions in mind. You take ownership, follow through and hold others accountable with professionalism and empathy. You are motivated by resident safety and doing the right thing, even when it's challenging. EXPERIENCE THAT HELPS Working knowledge of the Building Safety Act, fire safety principles and the golden thread of information. Experience coordinating compliance activity within residential property, facilities, construction or risk management. Familiarity with safety case reports, risk assessments, contractor management and remedial work tracking. Confidence using data and systems to maintain registers, produce dashboards and evidence audit trails. Exposure to resident or customer communications, especially around sensitive or technical topics. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your building safety knowledge, record-keeping rigour, stakeholder communication and how you prioritise and solve real-world compliance challenges We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Aug 01, 2026
Full time
BUILDING SAFETY COORDINATOR - 12 Month FTC Rendall & Rittner • Competitive • Home Based ROLE OVERVIEW You will join Rendall & Rittner on a 12 month fixed-term contract to strengthen our building safety capability across a varied residential portfolio. As a trusted coordinator, you will bring structure, pace and clarity to how we plan, evidence and continually improve compliance with evolving building safety legislation. Working closely with Property Managers, Technical, Legal and Resident Services teams, you will help translate regulation into pragmatic, resident-focused actions. You will be central to the "golden thread" of information, ensuring our records are accurate, auditable and readily accessible, while supporting clear resident communication and engagement. ROLE EXPECTATIONS Most days you will organise, chase and quality-check building safety information, keeping actions on track and stakeholders aligned. You will review evidence packs, maintain registers and dashboards, and coordinate surveys, inspections and remedial works with clear updates to internal teams and residents. You will spot risks early, escalate thoughtfully and keep momentum until issues are closed. WHAT SUCCESS LOOKS LIKE Accurate, current building safety records and evidence packs that stand up to internal and external scrutiny. Clear action plans with owners, deadlines and progress updates, resulting in timely risk mitigation and issue closure. Confident, empathetic communications that inform residents and reduce complaints or repeat queries. Strong collaboration with Property Managers and contractors, balancing compliance urgency with operational realities. Early identification of gaps or emerging risks, with practical recommendations that are adopted. Consistent delivery against milestones across your caseload, with measurable improvements in compliance KPIs. HOW YOU'LL SPEND MOST OF YOUR TIME Coordinating and tracking safety actions, surveys, inspections and remedial works across assigned buildings. Curating and maintaining the golden thread: plans, drawings, risk assessments, fire door and façade records, and compliance evidence. Preparing concise status reports, dashboards and board-ready updates that highlight progress, risks and decisions needed. Liaising with residents to share updates, organise access and handle queries with clarity and care. Reviewing contractor reports for completeness and quality, and chasing clarifications or missing documentation. Supporting incident readiness by ensuring documentation, contact trees and escalation routes are up to date. WHO THIS ROLE IS FOR You are organised, detail-focused and relentless about closing actions and maintaining accurate records. You communicate complex information simply, adapting your style for residents, contractors and internal teams. You are calm under pressure, prioritising effectively and escalating at the right time with solutions in mind. You take ownership, follow through and hold others accountable with professionalism and empathy. You are motivated by resident safety and doing the right thing, even when it's challenging. EXPERIENCE THAT HELPS Working knowledge of the Building Safety Act, fire safety principles and the golden thread of information. Experience coordinating compliance activity within residential property, facilities, construction or risk management. Familiarity with safety case reports, risk assessments, contractor management and remedial work tracking. Confidence using data and systems to maintain registers, produce dashboards and evidence audit trails. Exposure to resident or customer communications, especially around sensitive or technical topics. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your building safety knowledge, record-keeping rigour, stakeholder communication and how you prioritise and solve real-world compliance challenges We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Established in 2007 Select Lifestyles Limited provides specialist support for adults with additional needs, including learning disabilities, autism, mental health challenges, and physical disabilities. We are committed to delivering care that is safe, effective, compassionate, and empowering. We are an Equal Opportunities Employer and welcome applications from all backgrounds. About the Role As a Scheme Manager, you will lead a supported living or residential care service for adults with learning disabilities, autism, mental health needs, and complex behaviours. You will ensure the delivery of high-quality, person-centred care that promotes independence, dignity, and wellbeing in line with the Care Act 2014, CQC Fundamental Standards, and the principles of Right Care, Right Support, Right Culture. You will be accountable to the Registered Manager and responsible for the day-to-day operations, compliance, and leadership of your scheme. Key Responsibilities Person-Centred Leadership: Champion a culture of co-production and personalised care planning, ensuring each individual's voice shapes their support. Regulatory Compliance: Ensure the service meets all legal and regulatory requirements under the Health and Social Care Act 2008 (Regulated Activities) and CQC guidelines Safeguarding & Risk Management: Lead safeguarding practices, complete risk assessments, and respond to incidents with transparency and accountability. Staff Management: Recruit, train, and supervise support staff, fostering a culture of empathy, respect, and continuous professional development. Operational Oversight: Manage rotas, staffing levels, and on-call responsibilities to ensure safe and effective service delivery. Quality Assurance: Monitor service performance, conduct audits, and contribute to continuous improvement initiatives. Communication & Collaboration: Liaise with families, professionals, and external agencies to ensure holistic support and positive outcomes. Digital Competence: Use electronic care planning and medication systems effectively and promote digital literacy within the team. Financial Stewardship: Manage budgets responsibly, ensuring sustainability and value for money. About You You are a compassionate and principled leader who: Holds or is working towards NVQ Level 3 in Health & Social Care (Level 5 Diploma in Leadership preferred). Demonstrates strong values: empathy, integrity, respect, and professionalism. Has experience supporting adults with complex needs and leading care teams. Understands the importance of positive risk-taking, dignity, and choice in adult care. Is committed to learning, innovation, and reflective practice. What We Offer A rewarding role making a real difference in people's lives. Competitive salary and 28 days annual leave inclusive of bank holiday (pro-rata for part-time). Blue Light Card Employee Assistance Programme Full DBS check and reference verification for successful applicants. This Job description sets out the responsibilities of the post at the time it was devised. Such responsibilities may vary from time to time without changing the general character of the post or level of responsibility entailed. Variations may occur and Job descriptions are reviewed and do not of themselves constitute additional responsibilities.
Aug 01, 2026
Full time
Established in 2007 Select Lifestyles Limited provides specialist support for adults with additional needs, including learning disabilities, autism, mental health challenges, and physical disabilities. We are committed to delivering care that is safe, effective, compassionate, and empowering. We are an Equal Opportunities Employer and welcome applications from all backgrounds. About the Role As a Scheme Manager, you will lead a supported living or residential care service for adults with learning disabilities, autism, mental health needs, and complex behaviours. You will ensure the delivery of high-quality, person-centred care that promotes independence, dignity, and wellbeing in line with the Care Act 2014, CQC Fundamental Standards, and the principles of Right Care, Right Support, Right Culture. You will be accountable to the Registered Manager and responsible for the day-to-day operations, compliance, and leadership of your scheme. Key Responsibilities Person-Centred Leadership: Champion a culture of co-production and personalised care planning, ensuring each individual's voice shapes their support. Regulatory Compliance: Ensure the service meets all legal and regulatory requirements under the Health and Social Care Act 2008 (Regulated Activities) and CQC guidelines Safeguarding & Risk Management: Lead safeguarding practices, complete risk assessments, and respond to incidents with transparency and accountability. Staff Management: Recruit, train, and supervise support staff, fostering a culture of empathy, respect, and continuous professional development. Operational Oversight: Manage rotas, staffing levels, and on-call responsibilities to ensure safe and effective service delivery. Quality Assurance: Monitor service performance, conduct audits, and contribute to continuous improvement initiatives. Communication & Collaboration: Liaise with families, professionals, and external agencies to ensure holistic support and positive outcomes. Digital Competence: Use electronic care planning and medication systems effectively and promote digital literacy within the team. Financial Stewardship: Manage budgets responsibly, ensuring sustainability and value for money. About You You are a compassionate and principled leader who: Holds or is working towards NVQ Level 3 in Health & Social Care (Level 5 Diploma in Leadership preferred). Demonstrates strong values: empathy, integrity, respect, and professionalism. Has experience supporting adults with complex needs and leading care teams. Understands the importance of positive risk-taking, dignity, and choice in adult care. Is committed to learning, innovation, and reflective practice. What We Offer A rewarding role making a real difference in people's lives. Competitive salary and 28 days annual leave inclusive of bank holiday (pro-rata for part-time). Blue Light Card Employee Assistance Programme Full DBS check and reference verification for successful applicants. This Job description sets out the responsibilities of the post at the time it was devised. Such responsibilities may vary from time to time without changing the general character of the post or level of responsibility entailed. Variations may occur and Job descriptions are reviewed and do not of themselves constitute additional responsibilities.
