10 jobs found

Position Title: HR Consultant Contact Centre Duration: Contract - 12 Months Location: Whitley - Coventry £28.43 per hour - Inside IR35 (Umbrella Rate) The Opportunity: This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week. The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all the Company s colleagues and managers. The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees. Knowledge, Skills and Experience: Previous experience of working in an HR employee advisory role Excellent communication skills both spoken and written Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance Good understanding of UK employment law IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel Excellent Opportunity with immediate starts available

Our OEM Client based in Whitley, Coventry, is searching for a HR Consultant Contact Centre to join their team, Inside IR35. This is a contract position with a proposed end date of 28th June 2027. Umbrella Pay Rate: £28.43 per hour. The Opportunity: This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time and attending the office for 2-3 days a week. The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all colleagues and managers. This employee focused role sits in the Contact Centre within HR Direct. The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss queries with employees. The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily task, the latter being a repository for non-employee queries raised from non-email addresses. Key Performance Indicators: First Contact Resolution of Tickets received by Contact Centre 85%. Considered responses given to Email, Virtual Assistant and Portal responses. Case Resolution to Tickets received in line with service SLA s 5 days resolution: 90%. Quality of responses to meet ticketing audit requirements- 80%. Employee Satisfaction 85% in ticketing and 95% in Virtual Assistant. Key Accountabilities & Responsibilities: First point of contact for UK based employees, answering queries via outbound calling and email / portal / virtual chat on HR policy and procedures. Understand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances. Utilise knowledge of employment law and JLR policy to coach managers in applying policies in the correct way and minimise risk to the business. Responsible for building rapport with employees to enable an accurate understanding of their query. Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee base. Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements. Work effectively as part of the HR Direct operational team. Assist in the development, maintenance and deployment of policies under the HR Direct area. Undertake any other work as directed by their line manager in connection with their job as may be requested. Key Interactions: All company UK employees, including Trade Union. Internal HR Direct teams Tier 1 Service Operations and Tier 2 . Contact Centre Consultants Team Lead. HR Manager Contact Centre. International HR Managers. Other supporting functions i.e. Payroll, Business Protection, IT, Company Vehicles, Manpower. Other HR functions HRBP, CoE. Essential Skills, Knowledge and Experience Required: Previous experience of working in an HR employee advisory role. Degree qualified or equivalent experience preferred. Excellent communication skills both spoken and written. Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance. Good understanding of UK employment law. IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel. Desirable Skills, Knowledge and Experience Requested: Ability to deliver results consistently in a fast-paced HR Contact Centre. Proven Project Management experience using Project Management techniques e.g. Project Planning, Risk Management etc Experience of stakeholder management . Experience of process development. SAP proficient including use of PB, PA and PPOSE, and Success Factors proficient including use of Employee Central. Working knowledge of ticketing systems preferably CloudforService (C4S). Experience of managing a high volume of queries. Experience of managing chat escalations from a virtual agent / chat bot. Essential Personal Profile Required: An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable. An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment. An individual who is a problem solver. An individual with the ability to combine a short term, pragmatic focus with longer term planning. An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. A good communicator who can communicate complex ideas. An effective team player, actively leads, develops and supports team members. Resilient and enthusiastic, an individual able to deliver results under pressure. Desirable Personal Profile Requested: An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along.

Senior IBM Planning Analytics (TM1) Consultant £600 per day PAYE (Inside IR35) Initial 6-month contract with strong potential to extend Remote working with fully expensed travel to client sites across the UK when required The role We're supporting a specialist consultancy in the appointment of an experienced Senior IBM Planning Analytics (TM1) Consultant to join their Professional Services team on an initial six-month contract. Working remotely, with fully expensed travel to client sites across the UK when required, you'll play a key role in delivering IBM Cognos TM1 / Planning Analytics solutions for a portfolio of enterprise clients. You'll partner with finance teams to understand their planning, budgeting and forecasting requirements before designing, developing and implementing robust Planning Analytics solutions that deliver real business value. You'll provide consultancy throughout the full project lifecycle, advising clients on best practice, challenging existing processes where appropriate and delivering high-quality solutions that support better planning, reporting and decision making. This is a hands-on consulting role where you'll be trusted to build strong stakeholder relationships whilst delivering exceptional technical expertise. This role forms part of a significant long-term client programme. Whilst the initial contract is for six months, there is a strong likelihood of extension. About you You are recognised as an expert in IBM Cognos TM1 / Planning Analytics, with a proven track record of delivering complex enterprise planning solutions within large, global organisations. You combine exceptional technical capability with commercial awareness, allowing you to quickly understand business challenges, influence senior finance stakeholders and deliver solutions that add genuine value. You are comfortable challenging existing processes, recommending improvements and leading clients through complex Planning Analytics projects from discovery through to successful delivery. Whether you've built your career within a specialist consultancy or in-house for a major enterprise business, you are someone clients naturally trust to advise, deliver and solve problems. Your experience Extensive commercial experience delivering IBM Cognos TM1 / Planning Analytics solutions within large, complex enterprise organisations. A strong understanding of finance, budgeting, forecasting and reporting processes, with the ability to engage confidently with senior finance stakeholders. Experience leading Planning Analytics projects from initial requirements through to implementation and ongoing optimisation. Consultancy experience would be highly advantageous, although candidates who have successfully delivered enterprise Planning Analytics solutions within large corporate environments are equally encouraged to apply. Ideally ACCA or CIMA qualified (or part qualified), enabling you to confidently engage with finance teams and understand the commercial drivers behind their planning and reporting requirements. Experience administering IBM Cognos TM1 / Planning Analytics environments, with installation and upgrade experience being advantageous. Eligible to obtain Security Clearance (SC) where required for client projects. About the business Our client is a highly respected specialist consultancy, recognised for delivering IBM Cognos TM1 and Planning Analytics solutions to enterprise organisations across the UK. Working with some of the country's largest and most complex businesses, they combine deep technical expertise with a genuinely consultative approach, helping clients improve financial planning, budgeting and forecasting through innovative Planning Analytics solutions. Their consultants are trusted advisors who build lasting client relationships through technical excellence, commercial understanding and consistently delivering successful project outcomes. Next steps If you're an experienced Planning Analytics Consultant looking to work on complex enterprise projects within a collaborative, highly respected consultancy, we'd love to hear from you. We will carefully review your application and be in touch should your experience closely match our client's requirements.

Technical Vulnerability Management Engineer (Offensive Security/Penetration Testing) London (3 days onsite / 2 days remote) Up-to 450 per day PAYE equivalent (Inside IR35) Initial 3 months with strong expectation of long-term extension To start ASAP About the role We're supporting one of the world's leading technology companies in hiring a contractor to join their Information Security Assurance team. This is an excellent opportunity for someone with a background in penetration testing or offensive security who enjoys understanding how vulnerabilities work and helping engineering teams reduce security risk at scale. Rather than carrying out traditional penetration testing engagements, you'll analyse newly disclosed vulnerabilities, assess their potential impact across a large enterprise environment and work with internal stakeholders to drive remediation. Responsibilities Analyse newly published CVEs and security advisories to understand technical impact and exploitability. Assess the potential impact of vulnerabilities across enterprise infrastructure and systems. Identify affected assets using internal tooling and vulnerability data sources. Work closely with engineering and system owners to prioritise and coordinate remediation activities. Write Python, Bash or similar scripts to automate repetitive analysis and operational tasks. Produce clear technical documentation , vulnerability assessments and remediation guidance. Support ongoing improvements to vulnerability management processes. About you You'll ideally have experience in a technical security role such as Penetration Testing, Offensive Security, Application Security or Vulnerability Management , together with: Hands-on experience in penetration testing or offensive security. Good understanding of how vulnerabilities are discovered, exploited and remediated. Strong Linux knowledge and confidence working from the command line. Scripting experience using Python, Bash or similar. Familiarity with CVE, CVSS, NVD and common vulnerability management practices. A methodical approach to analysing technical risk and prioritising remediation. Strong communication skills with the ability to explain technical issues to non-security stakeholders. Desirable Experience with one or more of the following would be beneficial: Vulnerability management platforms ( Tenable, Qualys, Rapid7, Microsoft Defender VM or similar). OWASP Top 10. Security automation . Enterprise vulnerability management . Cloud infrastructure security . Relevant certifications such as OSCP, CREST CRT, GPEN or similar .

Employee Relations Operations Consultant - 28.50/hr (Inside IR35) - West Midlands & Hybrid - 12 Months (potential for yearly renewal) Overview We are seeking a dedicated and professional Employee Relations Operations Consultant to join our client's team, supporting manufacturing facilities across the West Midlands. This role focuses on delivering exceptional HR support, with a primary emphasis on Absence Management. The ideal candidate will embody core values of Customer Love, Unity, Integrity, Growth, and Impact, and will be eager to learn and develop within the field of Employee Relations. This is a contract role, Inside IR35, with an initial requirement of 5 days in the office during the learning phase, transitioning to a hybrid model of 3 days in the office and 2 days remote thereafter. Responsibilities Lead the coordination and delivery of Employee Relations support, focusing on resolving manufacturing-related absence cases to improve attendance and operational performance. Provide timely and effective support for short- and long-term absence matters, including complex cases and restricted worker cases. Support line managers in conducting absence-related disciplinary investigations and hearings, ensuring consistent and professional processes. Identify cases for early intervention and implement tailored support measures to reduce absence duration and improve employee outcomes. Develop and deliver absence management training to stakeholders, equipping them with the skills to manage attendance effectively. Collaborate with Employee Relations Consultants to standardise best practices and refine absence management policies. Partner with Occupational Health services to ensure timely interventions and effective support plans. Promote and encourage the use of well-being resources to strengthen employee support and reduce absence frequency and duration. Apply sound judgement and balanced risk analysis to recommend appropriate case outcomes in line with company policies. Collaborate with cross-functional teams to support accurate data reporting and trend analysis related to manufacturing absence. Contribute to continuous improvement initiatives within the Employee Relations team. Skills & Experience Essential: Experience in supporting absence, ill-health, restricted workers, and disciplinary casework in a manufacturing environment. High level of accuracy and attention to detail. Strong organisational skills with the ability to manage a varied workload. Effective coaching and advisory skills to support managers at all levels. Customer-focused mindset with a commitment to high-quality HR support. Ability to work autonomously and meet challenging deadlines. Proven ability to deliver consistent results in a fast-paced environment. Strong written and verbal communication skills. Desirable: Ability to work both independently and collaboratively. Proficiency in using HR systems, technologies, and digital tools. Strong critical thinking and data analysis skills to inform decision-making. Day-to-Day Engage with senior and middle line managers, trade union representatives, and HR teams to provide effective Employee Relations support. Manage absence cases, including disciplinary investigations and hearings. Deliver training sessions on absence management to stakeholders. Collaborate with Occupational Health and well-being resources to support employees. Analyse data and trends to inform decision-making and improve processes. Contribute to team initiatives and continuous improvement projects. Benefits Opportunity to work in a dynamic and fast-paced manufacturing environment. Professional development and training opportunities. Hybrid working model after the initial learning phase. Be part of a team that values collaboration, growth, and impactful contributions. Additional Information This role is on a contract basis and is Inside IR35. Initially, the role requires 5 days in the office during the learning phase, transitioning to a hybrid model of 3 days in the office and 2 days remote thereafter, with no fixed days. The services advertised by Premea Limited for this vacancy are those of an Employment Business. Premea is a specialist engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport, and Motorcycle sectors.

Service Desk Advisor - 1st Line, Windows market rate (Inside IR35) Hybrid/London ( 3 days onsite) 4 months My client is seeking a 1st Line Service Desk Analyst to join a busy IT support function, providing technical assistance to end users across a fast-paced and business-critical environment. Key Requirements: Previous experience within an IT Service Desk, Helpdesk or End User Support position. Strong customer service and communication skills with the ability to support both technical and non-technical users. Experience troubleshooting Windows, Microsoft 365, user accounts, printers and mobile devices. Confident managing incidents and service requests through a ticketing platform. Ability to prioritise workloads and work effectively in a fast-paced environment. Strong problem-solving skills with a proactive approach to issue resolution. Experience working to SLAs and escalating complex issues where required. Comfortable providing both remote and onsite user support on a shift pattern. Collaborative approach and ability to work effectively across teams. Nice to Have: Experience within healthcare, regulated or business-critical environments. Exposure to ITIL-based support processes. Experience with ServiceNow or similar ITSM tools. Knowledge of identity and access management processes. Relevant IT certifications or technical qualifications. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

People Security Adviser Inside IR35 - 450 p/d Remote - once a month travel into London Active SC Mandatory We are looking for an experienced People Security Adviser to support the development and maturation of a newly established security function within a large, complex organisation. This role will play a key part in designing and embedding modern people security capabilities, integrating personnel security across physical security, cyber security, identity and access management, HR, fraud prevention and wider business operations. The successful candidate will help develop security policy, manage insider risk, deliver investigations and assurance activities, and drive continuous improvement across people security. Key Responsibilities Support the design, implementation and delivery of People and Physical Security capability improvement programmes. Develop, maintain and enhance people security policies, standards, procedures, controls and guidance. Provide subject matter expertise and advisory support on personnel security risks and security governance. Help embed people security across business functions including Physical Security, Cyber Security, Security Operations, Identity & Access Management, HR and Fraud teams. Support the development and delivery of an organisation-wide Insider Risk Programme. Plan, coordinate and deliver personnel security risk assessments. Conduct people security investigations, post-incident reviews and implement lessons learned. Develop and maintain people security incident response policies, plans and procedures. Support physical security activities where required, including site risk assessments and assurance reviews. Deliver people security engagement across suppliers and third-party organisations. Capture business requirements and support the commissioning and oversight of people security services. Develop, monitor and continuously improve People Security KPIs and reporting. Support and facilitate security governance meetings, working groups and stakeholder forums. Engage with relevant government security authorities, industry bodies and external partners to ensure alignment with best practice and national guidance. Essential Skills & Experience Active SC Clearance . Demonstrable experience delivering security improvements and change programmes. Strong stakeholder management with the ability to influence and negotiate security requirements. Excellent written communication skills, including policy and procedural documentation. Comfortable working independently and within multidisciplinary teams. Strong experience within People (Personnel) Security . Good understanding of UK Government personnel security and vetting frameworks. Extensive knowledge of personnel and physical security management principles. Experience developing, reviewing and maintaining security policies and processes. Experience conducting physical security surveys and risk assessments. Experience leading personnel and physical security investigations. Knowledge of government security standards and National Technical Authority guidance.

Supplier Security Assurance Manager (SC Cleared) Employment Type : Contract Day Rate: £550 to £580 p/d Inside IR35 (based on candidate experience) IR35 Status : Inside IR35 Contract Length: 6-months (likely to extend indefinitely) Hybrid Model (Subject to customer requirement): Mostly remote, may occasionally require 1-2 days per week on-site in London office, as well as attendance to client sites for audits/essential meetings etc. Office/Customer Locations: Office locations are spread throughout the country (mostly London, occasionally Leeds, Manchester, Newcastle). Travel to Customer Sites: Expensed by client. Security Clearance : Active SC Clearance (Essential) About the Client and Role: My client, a leading Cyber Security Services provider that specialise in supporting security services to the public sector, such as Police, Government & Defence, is seeking a Supplier Security Assurance Manager to lend their expertise of Security Supplier Assurance. The candidate will be expected to support the delivery of the Supplier Security Assurance process throughout all stages of procurement/contract interactions. Responsibilities will include identifying risks, reporting, security reviews & auditing and ensuring minimum security standards are consistently met. Security Clearance: Active SC is essential Highly Desirable: Experience in Central Government/providing services to government departments Main Responsibilities: Auditing of suppliers for security purposes. Candidates must have outstanding skill producing clear and well documented audits. Ensure security due diligence is conducted on all bid applications as part of the procurement process. Identify physical, personnel and information security risks and/or vulnerabilities and report these prior to contract award. Work with business to provide suppliers with early insight into the mandatory minimums security requirements expected of them during the life of a contract. Supporting and ensuring consistency in approach for the delivery of Supplier Security Assurance across Commercial Directorate Conduct on-going assurance activities post contract award to ensure supplier maintain compliance with minimum security requirements. Conduct on-site supplier security assessments/reports/audits Desirable Certifications: Certified Cyber Professional (CCP) Security Information Risk Advisor (SIRA) Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) Certification in Information Security Management Principles (CISMP) Governance Risk & Compliance Professional (GRCP) ISO27001 Lead Auditor

SAP P2P Lead - Hybrid (Frimley, Surrey) Rate: £560 per day (Inside IR35 - plus expenses) Clearance: Must hold or be eligible for SC Clearance (UK citizens or dual nationals only) Location: Hybrid - approx. 30% on-site in Frimley, Surrey/70% remote Duration: 8 Months Contract We're seeking an experienced SAP P2P (Procure-to-Pay) Lead to join a high-profile transformation programme. You'll play a key role in shaping and delivering SAP solutions across full project life cycles - driving best practices, managing teams, and delivering tangible business outcomes. This is a fantastic opportunity for someone with deep SAP S/4HANA or ECC expertise to take a leadership position on complex, large-scale projects that truly make an impact. What You'll Do Lead client-facing SAP P2P projects , managing deliverables and ensuring quality outcomes. Design and implement robust, scalable solutions within SAP MM (Materials Management) and P2P areas. Act as a trusted advisor , translating business requirements into best-practice design principles. Oversee key MM capabilities including: Purchase requisition and planning integration Purchase order and goods receipt processing Subcontracting and returns management Drive solution excellence using SAP Fiori and flexible workflows where applicable. Collaborate across modules including Planning, EWM, and SRM for seamless end-to-end integration. Lead and mentor teams, fostering technical excellence and delivery discipline. What You'll Bring 8+ years of experience in SAP S/4HANA or ECC across full project life cycles. Proven track record leading client-facing consulting engagements . Extensive hands-on configuration experience in SAP MM and P2P processes. Deep understanding of Procure-to-Pay, inventory functions, and supplier management . Experience designing and defining MM org structures within P2P. Strong stakeholder management, communication, and leadership skills. Experience in industries such as Aerospace, Defence, Consumer Products, Pharma, or Manufacturing is advantageous. SAP Sourcing & Procurement certification is a plus.