Annual salary: up to £29,856.80 Housing Support Officer Location: Clackmannshire, Falkirk, Fife, Perth and Kinross, Stirling Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday There is an expectation that any candidates will need to undertake OOH duties. This will be for 1 week out of 12. This includes being on 'standby'. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties or/and service users during OOH. This is paid at x 1.5 Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required. Role Criteria: Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met Provide practical and emotional support to individuals and families Identify needs and put in place support packages to promote independence Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours Carry out risk assessments and maintain accurate records for audits and compliance Communicate effectively with colleagues, service users, local authorities, and partner organisations Maintain professional boundaries while being approachable, empathetic, and supportive Work independently, showing resilience and initiative Flexible and willing to travel between sites Hold a full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 02, 2026
Full time
Annual salary: up to £29,856.80 Housing Support Officer Location: Clackmannshire, Falkirk, Fife, Perth and Kinross, Stirling Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday There is an expectation that any candidates will need to undertake OOH duties. This will be for 1 week out of 12. This includes being on 'standby'. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties or/and service users during OOH. This is paid at x 1.5 Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required. Role Criteria: Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met Provide practical and emotional support to individuals and families Identify needs and put in place support packages to promote independence Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours Carry out risk assessments and maintain accurate records for audits and compliance Communicate effectively with colleagues, service users, local authorities, and partner organisations Maintain professional boundaries while being approachable, empathetic, and supportive Work independently, showing resilience and initiative Flexible and willing to travel between sites Hold a full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £29,856.80 Housing Support Officer Location: Aberdeen City Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday There is an expectation that any candidates will need to undertake OOH duties. This will be for 1 week out of 12. This includes being on 'standby'. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties or/and service users during OOH. This is paid at x 1.5 Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required. Role Criteria: Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met Provide practical and emotional support to individuals and families Identify needs and put in place support packages to promote independence Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours Carry out risk assessments and maintain accurate records for audits and compliance Communicate effectively with colleagues, service users, local authorities, and partner organisations Maintain professional boundaries while being approachable, empathetic, and supportive Work independently, showing resilience and initiative Flexible and willing to travel between sites Hold a full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 02, 2026
Full time
Annual salary: up to £29,856.80 Housing Support Officer Location: Aberdeen City Salary up to £29,856.80 per annum Including company vehicle and fuel card or £3,500 company car allowance Contract: Full time - Permanent, 40hrs per week, Monday to Friday There is an expectation that any candidates will need to undertake OOH duties. This will be for 1 week out of 12. This includes being on 'standby'. This is paid at £30 per weekday and £50 weekend day. There may be a requirement to attend properties or/and service users during OOH. This is paid at x 1.5 Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are looking for a Housing Support Officer to join our expanding team. This rewarding role focuses on supporting asylum seekers through their right-to-work application process with the Home Office. You will provide both practical and emotional support, address safeguarding and welfare needs, monitor wellbeing, and keep accurate records for compliance. Every day is different, and while the role can be challenging, it is also highly rewarding for someone who is resilient, empathetic, and people focused This role is responsible for delivering a high-quality housing management and support service to service users, combining property management with person-centred support. The post holder will manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards while safeguarding the welfare and wellbeing of all service users. The role involves coordinating move-ins, move-outs, voids and inspections, monitoring compliance with key performance indicators, and identifying and managing risks. Through regular assessments and engagement, the post holder will identify service users' support needs, provide advice and assistance, and work collaboratively with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place. The role requires cultural awareness, professional boundaries, resilience, accurate record keeping, performance reporting, and a flexible approach, including supporting colleagues and undertaking ad hoc projects as required. Role Criteria: Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met Provide practical and emotional support to individuals and families Identify needs and put in place support packages to promote independence Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours Carry out risk assessments and maintain accurate records for audits and compliance Communicate effectively with colleagues, service users, local authorities, and partner organisations Maintain professional boundaries while being approachable, empathetic, and supportive Work independently, showing resilience and initiative Flexible and willing to travel between sites Hold a full UK driving licence Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Vehicle and Fuel Card Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Join Our Team as a Contingency Housing Officer in Liverpool! Pay rate : £13.60 Hours: 4 on, 4 off day and night shifts Are you passionate about helping others and making a difference in your community? We are looking for a motivated and cheerful Contingency Housing Officer to join our dynamic team in Liverpool on a temporary contract! This is an exciting opportunity to play a crucial role in providing essential housing support to those in need. What You'll Do: As a Contingency Housing Officer, you will be at the forefront of our housing services, ensuring that individuals and families have access to safe and secure accommodations. Your role will include: Assessing housing needs and providing tailored advice to clients. Coordinating temporary housing solutions and support services. Collaborating with local authorities, charities, and housing providers. Keeping accurate records and maintaining case files. Conducting follow-ups to ensure ongoing support and satisfaction. Promoting awareness of available housing options and resources. Who We're Looking For: We want someone who is not only qualified but also brings a spark of positivity to our team! You should possess: Experience in housing services, social work, or a related field. Strong communication skills and the ability to build rapport with clients. A proactive approach to problem-solving and a compassionate mindset. Excellent organisational skills and attention to detail. A commitment to promoting equality and diversity in housing. Why Join Us? Make a Difference: Your work will directly impact the lives of individuals and families in Liverpool. Supportive Environment: Join a team of like-minded professionals who are dedicated to helping each other grow and succeed. Flexibility: Enjoy a temporary role that offers you the chance to showcase your skills while making a real difference. Community Engagement: Work closely with local partners and stakeholders, fostering relationships that enhance community well-being. What's in It for You? Competitive salary and benefits. Opportunities for professional development and training. A vibrant workplace culture that values teamwork and innovation. The chance to be a part of meaningful projects that shape the future of housing in our community. Ready to Take the Next Step? If you're enthusiastic about contributing to public services and making a positive impact, we'd love to hear from you! Send us your CV and a cover letter detailing your experience and why you'd be a perfect fit for this role. Join us in creating a brighter future for our community! Apply today and become a vital part of our mission to provide safe and supportive housing for all. We value diversity and encourage applications from all backgrounds. Together, let's build a better tomorrow! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Aug 01, 2026
Contractor
Join Our Team as a Contingency Housing Officer in Liverpool! Pay rate : £13.60 Hours: 4 on, 4 off day and night shifts Are you passionate about helping others and making a difference in your community? We are looking for a motivated and cheerful Contingency Housing Officer to join our dynamic team in Liverpool on a temporary contract! This is an exciting opportunity to play a crucial role in providing essential housing support to those in need. What You'll Do: As a Contingency Housing Officer, you will be at the forefront of our housing services, ensuring that individuals and families have access to safe and secure accommodations. Your role will include: Assessing housing needs and providing tailored advice to clients. Coordinating temporary housing solutions and support services. Collaborating with local authorities, charities, and housing providers. Keeping accurate records and maintaining case files. Conducting follow-ups to ensure ongoing support and satisfaction. Promoting awareness of available housing options and resources. Who We're Looking For: We want someone who is not only qualified but also brings a spark of positivity to our team! You should possess: Experience in housing services, social work, or a related field. Strong communication skills and the ability to build rapport with clients. A proactive approach to problem-solving and a compassionate mindset. Excellent organisational skills and attention to detail. A commitment to promoting equality and diversity in housing. Why Join Us? Make a Difference: Your work will directly impact the lives of individuals and families in Liverpool. Supportive Environment: Join a team of like-minded professionals who are dedicated to helping each other grow and succeed. Flexibility: Enjoy a temporary role that offers you the chance to showcase your skills while making a real difference. Community Engagement: Work closely with local partners and stakeholders, fostering relationships that enhance community well-being. What's in It for You? Competitive salary and benefits. Opportunities for professional development and training. A vibrant workplace culture that values teamwork and innovation. The chance to be a part of meaningful projects that shape the future of housing in our community. Ready to Take the Next Step? If you're enthusiastic about contributing to public services and making a positive impact, we'd love to hear from you! Send us your CV and a cover letter detailing your experience and why you'd be a perfect fit for this role. Join us in creating a brighter future for our community! Apply today and become a vital part of our mission to provide safe and supportive housing for all. We value diversity and encourage applications from all backgrounds. Together, let's build a better tomorrow! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Karter Thomas Recruitment is delighted to be recruiting on behalf of our client for an experienced Compliance Manager to lead the delivery of landlord health and safety compliance across a diverse residential property portfolio. This is an excellent opportunity for a compliance professional with a strong background in social housing, property services, or asset management to take ownership of critical statutory compliance functions while leading a dedicated team and managing key contractor relationships. The Role You will be responsible for ensuring that all landlord health and safety obligations are effectively managed and delivered. You will lead a team of Compliance Officers and work closely with internal stakeholders, contractors, and regulatory bodies to ensure the organisation remains fully compliant with all relevant legislation and regulatory requirements. You will play a pivotal role in driving service excellence, continuous improvement, and customer-focused compliance delivery. Key Responsibilities Lead and manage the organisation's landlord health and safety compliance functions. Directly manage a team of: 5 (including Compliance Officers) Ensure compliance across key areas including: Gas Safety/Fire Safety/ Electrical Safety/ Asbestos Management/ Legionella and Water Safety/ Lifting Equipment Awaab's Law requirements Effectively manage compliance contracts, contractors, and service providers. Develop, monitor, and improve compliance programmes, systems, and procedures. Oversee audits, quality assurance processes, and regulatory reporting. Monitor compliance performance and provide regular reports to senior management and board-level stakeholders. Manage associated budgets and identify value-for-money opportunities. Lead procurement exercises for relevant contracts. Handle customer complaints and ensure effective resolutions are achieved. Work collaboratively with housing, support, finance, and leasehold teams to deliver high-quality services. Act as the organisation's subject matter expert on landlord health and safety compliance. Participate in an out-of-hours management rota as required. About You We are seeking an experienced compliance professional with a strong understanding of social housing legislation and landlord responsibilities. Essential Requirements Relevant professional qualification or equivalent experience. Proven experience leading a property services, compliance, or asset management function. Significant expertise in one or more of the following: Landlord Health & Safety Compliance Responsive Maintenance Planned Investment Programmes Extensive knowledge of housing, leasehold, property and health & safety legislation. Experience managing teams, contractors, and service performance. Strong contract management and budget management experience. Experience working within the social housing sector. Strong IT skills and experience using asset management and compliance systems. Desirable Experience using Open Housing Asset Management or a similar housing asset management system. Additional Information Enhanced DBS check required. Full UK driving licence and access to a vehicle may be advantageous depending on operational requirements. This role offers the opportunity to make a significant impact within a values-driven housing organisation committed to providing safe, high-quality homes and services for its residents. To apply or find out more, please contact Karter Thomas Recruitment today.
Aug 01, 2026
Full time
Karter Thomas Recruitment is delighted to be recruiting on behalf of our client for an experienced Compliance Manager to lead the delivery of landlord health and safety compliance across a diverse residential property portfolio. This is an excellent opportunity for a compliance professional with a strong background in social housing, property services, or asset management to take ownership of critical statutory compliance functions while leading a dedicated team and managing key contractor relationships. The Role You will be responsible for ensuring that all landlord health and safety obligations are effectively managed and delivered. You will lead a team of Compliance Officers and work closely with internal stakeholders, contractors, and regulatory bodies to ensure the organisation remains fully compliant with all relevant legislation and regulatory requirements. You will play a pivotal role in driving service excellence, continuous improvement, and customer-focused compliance delivery. Key Responsibilities Lead and manage the organisation's landlord health and safety compliance functions. Directly manage a team of: 5 (including Compliance Officers) Ensure compliance across key areas including: Gas Safety/Fire Safety/ Electrical Safety/ Asbestos Management/ Legionella and Water Safety/ Lifting Equipment Awaab's Law requirements Effectively manage compliance contracts, contractors, and service providers. Develop, monitor, and improve compliance programmes, systems, and procedures. Oversee audits, quality assurance processes, and regulatory reporting. Monitor compliance performance and provide regular reports to senior management and board-level stakeholders. Manage associated budgets and identify value-for-money opportunities. Lead procurement exercises for relevant contracts. Handle customer complaints and ensure effective resolutions are achieved. Work collaboratively with housing, support, finance, and leasehold teams to deliver high-quality services. Act as the organisation's subject matter expert on landlord health and safety compliance. Participate in an out-of-hours management rota as required. About You We are seeking an experienced compliance professional with a strong understanding of social housing legislation and landlord responsibilities. Essential Requirements Relevant professional qualification or equivalent experience. Proven experience leading a property services, compliance, or asset management function. Significant expertise in one or more of the following: Landlord Health & Safety Compliance Responsive Maintenance Planned Investment Programmes Extensive knowledge of housing, leasehold, property and health & safety legislation. Experience managing teams, contractors, and service performance. Strong contract management and budget management experience. Experience working within the social housing sector. Strong IT skills and experience using asset management and compliance systems. Desirable Experience using Open Housing Asset Management or a similar housing asset management system. Additional Information Enhanced DBS check required. Full UK driving licence and access to a vehicle may be advantageous depending on operational requirements. This role offers the opportunity to make a significant impact within a values-driven housing organisation committed to providing safe, high-quality homes and services for its residents. To apply or find out more, please contact Karter Thomas Recruitment today.
Housing Solutions Officer We are seeking an experienced and highly motivated Housing Solutions Officer to join our Housing Solutions & Prevention Service. The postholder will play an integral role in delivering early intervention and homelessness prevention in accordance with the Housing (Wales) Act 2014 . Working directly with households at risk of homelessness, you will provide tailored and comprehensive housing advice, negotiate with landlords and family members, develop Personal Housing Plans, and support clients to sustain accommodation wherever it is safe and appropriate to do so. The successful candidate will demonstrate a strong working knowledge of the Housing (Wales) Act 2014, effective case management skills, and a clear commitment to supporting vulnerable individuals to achieve positive and sustainable housing outcomes. You will be empathetic, well-organised, and able to work collaboratively within a fast-paced statutory environment. Purpose of the Role Housing Solutions Officer The Housing Solutions Officer will deliver a comprehensive, person-centred housing advice and homelessness prevention service in accordance with the Housing (Wales) Act 2014 . The postholder will focus on early intervention , working proactively with households to prevent homelessness at the earliest possible stage, resolve housing difficulties, and promote sustainable long-term housing outcomes. This role requires strong working knowledge and practical experience of applying the duties set out under the Housing (Wales) Act 2014, including S66 Prevention Duty, S73 Relief Duty, and S75 Final Duty. What you will Deliver Housing Solutions Officer Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Register. Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Registe Homelessness Prevention Functions Housing Solutions Officer Provide telephone, online and face-to-face housing advice, ensuring customers understand their rights, responsibilities and housing options. Conduct effective, customer-focused housing solutions interviews, gathering accurate and relevant information. Maintain strong understanding of housing solutions and clearly communicate options that support the prevention and relief of homelessness within legislation. Demonstrate a thorough understanding of how homelessness prevention aligns with duties under the Housing (Wales) Act 2014. Maintain knowledge of relevant legislation, case law and private sector tenancy regulations, advising customers on legal rights and remedies. Participate in outreach at external venues including hospitals, and community buildings. Apply creativity and flexibility within legal frameworks to secure the best possible outcomes for customers. Use homelessness prevention funds appropriately to support households to avoid or resolve homelessness. Manage a caseload efficiently, ensuring timely and appropriate legal casework that meets statutory duties. Conduct home visits where necessary to prevent homelessness and promote solutions. Promote private rented sector opportunities where suitable and lawful. Build effective relationships with private landlords to prevent accommodation loss and support tenancy sustainment. Maintain accurate, detailed casework records and ensure all contacts and outcomes are recorded correctly. Work jointly with other departments and teams, including Children's Services, to undertake joint assessments and support complex cases. Homelessness Assessment Functions Housing Solutions Officer Interview customers who are homeless or at risk of homelessness, ensuring sensitive and thorough assessment. Make detailed enquiries with external agencies to verify information, investigate circumstances fully, and protect public resources. Investigate homelessness applications in accordance with the Housing (Wales) Act 2014, using relevant law and case law to inform decisions. Make statutory decisions and issue high-quality legal decision letters clearly explaining legislation, reasoning, and review rights. Identify cases involving fraud or misrepresentation and escalate appropriately. Identify high-risk situations and make necessary referrals to Police, Social Services, or other safeguarding agencies. Ensure all relevant medical and social information is considered during assessment and rehousing processes. Determine when temporary or emergency accommodation is required and arrange suitable placements. Ensure accurate transfer of information to the team responsible for booking temporary accommodation. Determine whether the Council's duty has ended where an applicant vacates or is evicted from temporary accommodation. Make statutory decisions under the supervision of the Team Leader, ensuring void periods are minimised. Assess whether the Council has a statutory duty to protect an applicant's personal property and make arrangements as required. Clearly explain decisions, both verbally and in writing, when no homelessness duty is owed.
Aug 01, 2026
Contractor
Housing Solutions Officer We are seeking an experienced and highly motivated Housing Solutions Officer to join our Housing Solutions & Prevention Service. The postholder will play an integral role in delivering early intervention and homelessness prevention in accordance with the Housing (Wales) Act 2014 . Working directly with households at risk of homelessness, you will provide tailored and comprehensive housing advice, negotiate with landlords and family members, develop Personal Housing Plans, and support clients to sustain accommodation wherever it is safe and appropriate to do so. The successful candidate will demonstrate a strong working knowledge of the Housing (Wales) Act 2014, effective case management skills, and a clear commitment to supporting vulnerable individuals to achieve positive and sustainable housing outcomes. You will be empathetic, well-organised, and able to work collaboratively within a fast-paced statutory environment. Purpose of the Role Housing Solutions Officer The Housing Solutions Officer will deliver a comprehensive, person-centred housing advice and homelessness prevention service in accordance with the Housing (Wales) Act 2014 . The postholder will focus on early intervention , working proactively with households to prevent homelessness at the earliest possible stage, resolve housing difficulties, and promote sustainable long-term housing outcomes. This role requires strong working knowledge and practical experience of applying the duties set out under the Housing (Wales) Act 2014, including S66 Prevention Duty, S73 Relief Duty, and S75 Final Duty. What you will Deliver Housing Solutions Officer Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Register. Prevent homelessness and resolve housing problems through effective early intervention and advice. Provide realistic information to customers regarding their eligibility for housing assistance and alternative housing options. Carry out assessments and ensure full compliance with duties placed on the Council under the Housing (Wales) Act 2014 . Respond to enquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options. Support applicants to complete online applications to the Common Housing Registe Homelessness Prevention Functions Housing Solutions Officer Provide telephone, online and face-to-face housing advice, ensuring customers understand their rights, responsibilities and housing options. Conduct effective, customer-focused housing solutions interviews, gathering accurate and relevant information. Maintain strong understanding of housing solutions and clearly communicate options that support the prevention and relief of homelessness within legislation. Demonstrate a thorough understanding of how homelessness prevention aligns with duties under the Housing (Wales) Act 2014. Maintain knowledge of relevant legislation, case law and private sector tenancy regulations, advising customers on legal rights and remedies. Participate in outreach at external venues including hospitals, and community buildings. Apply creativity and flexibility within legal frameworks to secure the best possible outcomes for customers. Use homelessness prevention funds appropriately to support households to avoid or resolve homelessness. Manage a caseload efficiently, ensuring timely and appropriate legal casework that meets statutory duties. Conduct home visits where necessary to prevent homelessness and promote solutions. Promote private rented sector opportunities where suitable and lawful. Build effective relationships with private landlords to prevent accommodation loss and support tenancy sustainment. Maintain accurate, detailed casework records and ensure all contacts and outcomes are recorded correctly. Work jointly with other departments and teams, including Children's Services, to undertake joint assessments and support complex cases. Homelessness Assessment Functions Housing Solutions Officer Interview customers who are homeless or at risk of homelessness, ensuring sensitive and thorough assessment. Make detailed enquiries with external agencies to verify information, investigate circumstances fully, and protect public resources. Investigate homelessness applications in accordance with the Housing (Wales) Act 2014, using relevant law and case law to inform decisions. Make statutory decisions and issue high-quality legal decision letters clearly explaining legislation, reasoning, and review rights. Identify cases involving fraud or misrepresentation and escalate appropriately. Identify high-risk situations and make necessary referrals to Police, Social Services, or other safeguarding agencies. Ensure all relevant medical and social information is considered during assessment and rehousing processes. Determine when temporary or emergency accommodation is required and arrange suitable placements. Ensure accurate transfer of information to the team responsible for booking temporary accommodation. Determine whether the Council's duty has ended where an applicant vacates or is evicted from temporary accommodation. Make statutory decisions under the supervision of the Team Leader, ensuring void periods are minimised. Assess whether the Council has a statutory duty to protect an applicant's personal property and make arrangements as required. Clearly explain decisions, both verbally and in writing, when no homelessness duty is owed.
We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties. As a Housing Options Officer, you will provide advice, guidance, and support to people who are homeless, threatened with homelessness, or in housing need. You will assess applications, develop personalised housing plans, and work closely with partners to help customers secure and sustain suitable accommodation. Key Responsibilities Assess housing applications and homelessness cases in accordance with relevant legislation and local policies. Provide comprehensive housing advice and homelessness prevention support. Develop and implement Personalised Housing Plans (PHPs) with customers. Conduct interviews and needs assessments to identify housing solutions. Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible. Manage a caseload of customers, ensuring timely and accurate case management. Make statutory decisions and issue legally compliant notifications. Arrange temporary accommodation where appropriate. Work collaboratively with internal departments and external agencies to deliver positive outcomes. Maintain accurate records and case notes using housing management systems. Ensure services are delivered in line with safeguarding responsibilities and equality legislation. Essential Requirements Experience working in housing, homelessness, tenancy support, or a related field. Knowledge of homelessness legislation, housing law, and welfare benefits. Strong case management and problem-solving skills. Excellent communication, negotiation, and customer service abilities. Ability to manage a varied and demanding caseload effectively. Experience producing accurate reports, records, and statutory correspondence. Competent IT skills, including experience using case management systems and Microsoft Office. If you have the relevant skills then please apply today!
Aug 01, 2026
Seasonal
We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties. As a Housing Options Officer, you will provide advice, guidance, and support to people who are homeless, threatened with homelessness, or in housing need. You will assess applications, develop personalised housing plans, and work closely with partners to help customers secure and sustain suitable accommodation. Key Responsibilities Assess housing applications and homelessness cases in accordance with relevant legislation and local policies. Provide comprehensive housing advice and homelessness prevention support. Develop and implement Personalised Housing Plans (PHPs) with customers. Conduct interviews and needs assessments to identify housing solutions. Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible. Manage a caseload of customers, ensuring timely and accurate case management. Make statutory decisions and issue legally compliant notifications. Arrange temporary accommodation where appropriate. Work collaboratively with internal departments and external agencies to deliver positive outcomes. Maintain accurate records and case notes using housing management systems. Ensure services are delivered in line with safeguarding responsibilities and equality legislation. Essential Requirements Experience working in housing, homelessness, tenancy support, or a related field. Knowledge of homelessness legislation, housing law, and welfare benefits. Strong case management and problem-solving skills. Excellent communication, negotiation, and customer service abilities. Ability to manage a varied and demanding caseload effectively. Experience producing accurate reports, records, and statutory correspondence. Competent IT skills, including experience using case management systems and Microsoft Office. If you have the relevant skills then please apply today!
4Recruitment Services seeking an experienced and customer-focused Housing Solutions Officer to join our clients busy Housing Solutions Service in Manchester. The Housing Solutions Service provides a vital role in delivering statutory responsibilities under the Homelessness Reduction Act 2017 , working with individuals and families to prevent homelessness wherever possible and support those who require assistance to secure suitable accommodation. The Role As a Housing Solutions Officer, you will provide a responsive and professional housing service to customers experiencing housing difficulties. You will work directly with applicants to understand their circumstances, identify appropriate housing options, and provide advice, guidance, and practical support to help resolve their housing needs. The successful candidate will manage a varied caseload, working with individuals who may be experiencing complex challenges, including those at risk of homelessness, rough sleeping, or domestic abuse. You will use a strengths-based approach to assess needs, develop realistic solutions, and support customers to achieve positive outcomes. This role requires excellent communication, negotiation, and decision-making skills, alongside the ability to work effectively in a fast-paced environment. Key Responsibilities Provide high-quality housing advice, guidance, and support to residents facing housing challenges. Work proactively to prevent homelessness through early intervention and effective case management. Assess housing circumstances and determine appropriate housing options and solutions. Develop, review, and monitor Personal Housing Plans with applicants to achieve realistic outcomes. Investigate cases, gather relevant information, and make confident decisions in line with legislation and policy. Provide support and advice to customers who may require emergency accommodation. Work collaboratively with internal teams, partner agencies, landlords, and community organisations. Promote a range of housing options, including the private rented sector, as positive housing solutions. Maintain up-to-date knowledge of local housing services and support networks. Undertake home visits and deliver services across community locations and partner organisations when required. ESSENTIAL REQUIREMENTS INCLUDE: Previous experience working within housing, homelessness, tenancy management, or a related service area. Knowledge and understanding of homelessness legislation and the Homelessness Reduction Act 2017. Strong assessment, investigation, and decision-making skills. Enhanced DBS check. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Aug 01, 2026
Contractor
4Recruitment Services seeking an experienced and customer-focused Housing Solutions Officer to join our clients busy Housing Solutions Service in Manchester. The Housing Solutions Service provides a vital role in delivering statutory responsibilities under the Homelessness Reduction Act 2017 , working with individuals and families to prevent homelessness wherever possible and support those who require assistance to secure suitable accommodation. The Role As a Housing Solutions Officer, you will provide a responsive and professional housing service to customers experiencing housing difficulties. You will work directly with applicants to understand their circumstances, identify appropriate housing options, and provide advice, guidance, and practical support to help resolve their housing needs. The successful candidate will manage a varied caseload, working with individuals who may be experiencing complex challenges, including those at risk of homelessness, rough sleeping, or domestic abuse. You will use a strengths-based approach to assess needs, develop realistic solutions, and support customers to achieve positive outcomes. This role requires excellent communication, negotiation, and decision-making skills, alongside the ability to work effectively in a fast-paced environment. Key Responsibilities Provide high-quality housing advice, guidance, and support to residents facing housing challenges. Work proactively to prevent homelessness through early intervention and effective case management. Assess housing circumstances and determine appropriate housing options and solutions. Develop, review, and monitor Personal Housing Plans with applicants to achieve realistic outcomes. Investigate cases, gather relevant information, and make confident decisions in line with legislation and policy. Provide support and advice to customers who may require emergency accommodation. Work collaboratively with internal teams, partner agencies, landlords, and community organisations. Promote a range of housing options, including the private rented sector, as positive housing solutions. Maintain up-to-date knowledge of local housing services and support networks. Undertake home visits and deliver services across community locations and partner organisations when required. ESSENTIAL REQUIREMENTS INCLUDE: Previous experience working within housing, homelessness, tenancy management, or a related service area. Knowledge and understanding of homelessness legislation and the Homelessness Reduction Act 2017. Strong assessment, investigation, and decision-making skills. Enhanced DBS check. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Lead TrustMark Through a Critical Next Chapter Strategic Leadership Commercial Resilience Transformation Stakeholder Confidence Entrepreneurial & Commercially Astute Are you ready to lead a purpose-driven national organisation through its next phase of growth, transformation and industry influence? Do you combine commercial acumen with a genuine commitment to consumer protection, quality standards and long-term societal impact? Can you inspire and empower senior leaders and colleagues, influence stakeholders at the highest levels, demonstrate an entrepreneurial approach, and balance public-interest objectives with commercial sustainability? TrustMark is seeking an exceptional Chief Executive Officer to lead the organisation through a period of change, challenge and renewed focus. This high-profile role calls for a commercially astute, credible and resilient leader who can balance public-interest responsibilities with commercial sustainability, strengthen organisational confidence and engage effectively with colleagues, partners, industry and government stakeholders. - The Role at a Glance: Role: Chief Executive Officer Location: Basingstoke - regular office presence required Salary: £150,000 - £160,000 Benefits: Executive Benefits Package, discretionary bonus and car allowance Reporting to: Board of Directors Direct Reports: 3 Organisation Size: c.80 employees Sector: Quality Assurance Consumer Protection Home Improvement Retrofit Built Environment Organisation: National Not-for-Profit Distribution Organisation Culture: Purpose-Driven Collaborative Commercially Minded Forward Thinking Transformational Your Background / Skills: Executive Leadership, Strategic Planning, Commercial Growth, Business Transformation, Digital Transformation, Stakeholder Engagement, Government Relations, Public and Private Sector Partnership Building, Organisational Development, Financial Sustainability, Governance, Consumer Protection, Trades, Utilities, Built & Construction, Energy. About TrustMark TrustMark is the only UK Government-endorsed quality scheme for home improvements ranging from kitchen and bathroom installations through to energy efficiency and low carbon measures and most things in-between. As a not-for-profit organisation, TrustMark exists to drive quality, confidence and consumer protection across the industry while supporting the long-term development of a safer, more sustainable built environment. Operating at the intersection of government, industry and consumers, TrustMark helps strengthen standards, improve trust and create positive outcomes across the home improvement, construction, energy efficiency and retrofit sectors. As the UK continues to focus on housing quality, energy efficiency, consumer protection and retrofit delivery, TrustMark has a significant opportunity to strengthen its role as a trusted national scheme and industry partner. We are now seeking a visionary, commercially minded and people-focused CEO to lead TrustMark forward, ensuring the organisation continues to deliver on its public-interest mission while building a resilient and financially sustainable future. The Opportunity Reporting to the Board, the CEO will lead TrustMark through its next challenging transformation and allow the individual to build and develop an exciting future for TrustMark. This is a high-profile leadership role requiring a commercially minded and purpose-driven executive who can navigate complex stakeholder environments, drive organisational change and build long-term sustainability. As TrustMark's principal ambassador, you will build trusted relationships across government, industry, regulators and commercial partners, ensuring the organisation remains influential, relevant and positioned for future growth. This is an opportunity for a leader who can bring vision, pace and clarity, inspiring confidence internally while strengthening TrustMark's impact across the sector. What You ll Be Responsible For: Strategic Leadership and Direction You will lead TrustMark s strategic evolution, working closely with the Board to shape a clear, ambitious and commercially sustainable future. Commercial Growth and Financial Sustainability You will drive the commercial agenda, strengthening TrustMark s financial position while protecting its purpose and credibility. Executive Leadership and Culture You will bring visible, energising leadership to the organisation, creating momentum and confidence through change. Governance, Board Engagement and Risk You will work effectively with an influential Board, combining strong executive leadership with sound governance and judgement. External Leadership and Stakeholder Influence You will act as TrustMark s principal ambassador, strengthening its voice, influence and reputation across the sector. About You: You will be a commercially astute, purpose-driven and transformational executive leader with the confidence, credibility and judgement to lead TrustMark through a significant period of change. You may come from construction, retrofit, energy efficiency, home improvement, the wider built environment or another regulated, consumer-focused sector. Experience from financial services or another highly regulated environment may also be relevant, particularly where it has involved consumer protection, risk, compliance, digital platforms or public trust. You will be entrepreneurial, practical and solutions-focused, with the ability to operate in a fluid policy and commercial environment. You will be comfortable with ambiguity, able to make decisions at pace and capable of balancing opportunity with appropriate governance and risk management. Just as importantly, you will be a visible and people-focused leader who can generate energy, build confidence and bring people with you. Naturally, whilst we d be keen to speak to candidates from construction, retrofit, energy, home improvement, or the wider built environment sector, we re also excited to hear from leaders across all sectors What You'll Bring Essential: • Proven CEO, MD or Executive leadership experience within a complex, multi-stakeholder environment • A strong track record of leading transformation, growth and organisational change • Commercially astute, with experience creating new revenue streams, partnerships or market opportunities • Strong strategic, financial and operational leadership capability • Experience working with influential boards and navigating complex governance environments • An engaging leader who builds high-performing teams and drives accountability • Exceptional stakeholder management, communication and influencing skills • Resilient, adaptable and comfortable operating in fast-moving, evolving environments • High levels of integrity, credibility and sound judgement Leadership Style We're looking for a leader who is: • Visionary, commercially minded and entrepreneurial • Confident, credible and able to inspire trust at every level • A practical problem-solver who thrives in ambiguity and change • Visible, engaging and people-focused • Comfortable challenging constructively and driving transformation • Passionate about developing talent and building organisational capability • Motivated by purpose, impact and the opportunity to leave a lasting legacy Why Join TrustMark? This is a rare opportunity to lead a nationally recognised organisation at a pivotal moment in its evolution. • Shape the future of trust, quality and consumer protection across the UK built environment • Lead an organisation with significant influence across government, industry and regulatory stakeholders • Capitalise on major opportunities in retrofit, energy efficiency and home improvement • Drive commercial growth, digital transformation and long-term organisational sustainability • Unlock the strategic value of unique data assets and emerging technologies • Build and inspire a high-performing team through a period of ambitious change • Create a lasting legacy in an organisation with genuine national impact This is an exceptional opportunity for a visionary and commercially minded leader seeking a role where purpose and performance go hand in hand. If you have the leadership presence, commercial acumen and ambition to shape TrustMark's next chapter, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Aug 01, 2026
Full time
Lead TrustMark Through a Critical Next Chapter Strategic Leadership Commercial Resilience Transformation Stakeholder Confidence Entrepreneurial & Commercially Astute Are you ready to lead a purpose-driven national organisation through its next phase of growth, transformation and industry influence? Do you combine commercial acumen with a genuine commitment to consumer protection, quality standards and long-term societal impact? Can you inspire and empower senior leaders and colleagues, influence stakeholders at the highest levels, demonstrate an entrepreneurial approach, and balance public-interest objectives with commercial sustainability? TrustMark is seeking an exceptional Chief Executive Officer to lead the organisation through a period of change, challenge and renewed focus. This high-profile role calls for a commercially astute, credible and resilient leader who can balance public-interest responsibilities with commercial sustainability, strengthen organisational confidence and engage effectively with colleagues, partners, industry and government stakeholders. - The Role at a Glance: Role: Chief Executive Officer Location: Basingstoke - regular office presence required Salary: £150,000 - £160,000 Benefits: Executive Benefits Package, discretionary bonus and car allowance Reporting to: Board of Directors Direct Reports: 3 Organisation Size: c.80 employees Sector: Quality Assurance Consumer Protection Home Improvement Retrofit Built Environment Organisation: National Not-for-Profit Distribution Organisation Culture: Purpose-Driven Collaborative Commercially Minded Forward Thinking Transformational Your Background / Skills: Executive Leadership, Strategic Planning, Commercial Growth, Business Transformation, Digital Transformation, Stakeholder Engagement, Government Relations, Public and Private Sector Partnership Building, Organisational Development, Financial Sustainability, Governance, Consumer Protection, Trades, Utilities, Built & Construction, Energy. About TrustMark TrustMark is the only UK Government-endorsed quality scheme for home improvements ranging from kitchen and bathroom installations through to energy efficiency and low carbon measures and most things in-between. As a not-for-profit organisation, TrustMark exists to drive quality, confidence and consumer protection across the industry while supporting the long-term development of a safer, more sustainable built environment. Operating at the intersection of government, industry and consumers, TrustMark helps strengthen standards, improve trust and create positive outcomes across the home improvement, construction, energy efficiency and retrofit sectors. As the UK continues to focus on housing quality, energy efficiency, consumer protection and retrofit delivery, TrustMark has a significant opportunity to strengthen its role as a trusted national scheme and industry partner. We are now seeking a visionary, commercially minded and people-focused CEO to lead TrustMark forward, ensuring the organisation continues to deliver on its public-interest mission while building a resilient and financially sustainable future. The Opportunity Reporting to the Board, the CEO will lead TrustMark through its next challenging transformation and allow the individual to build and develop an exciting future for TrustMark. This is a high-profile leadership role requiring a commercially minded and purpose-driven executive who can navigate complex stakeholder environments, drive organisational change and build long-term sustainability. As TrustMark's principal ambassador, you will build trusted relationships across government, industry, regulators and commercial partners, ensuring the organisation remains influential, relevant and positioned for future growth. This is an opportunity for a leader who can bring vision, pace and clarity, inspiring confidence internally while strengthening TrustMark's impact across the sector. What You ll Be Responsible For: Strategic Leadership and Direction You will lead TrustMark s strategic evolution, working closely with the Board to shape a clear, ambitious and commercially sustainable future. Commercial Growth and Financial Sustainability You will drive the commercial agenda, strengthening TrustMark s financial position while protecting its purpose and credibility. Executive Leadership and Culture You will bring visible, energising leadership to the organisation, creating momentum and confidence through change. Governance, Board Engagement and Risk You will work effectively with an influential Board, combining strong executive leadership with sound governance and judgement. External Leadership and Stakeholder Influence You will act as TrustMark s principal ambassador, strengthening its voice, influence and reputation across the sector. About You: You will be a commercially astute, purpose-driven and transformational executive leader with the confidence, credibility and judgement to lead TrustMark through a significant period of change. You may come from construction, retrofit, energy efficiency, home improvement, the wider built environment or another regulated, consumer-focused sector. Experience from financial services or another highly regulated environment may also be relevant, particularly where it has involved consumer protection, risk, compliance, digital platforms or public trust. You will be entrepreneurial, practical and solutions-focused, with the ability to operate in a fluid policy and commercial environment. You will be comfortable with ambiguity, able to make decisions at pace and capable of balancing opportunity with appropriate governance and risk management. Just as importantly, you will be a visible and people-focused leader who can generate energy, build confidence and bring people with you. Naturally, whilst we d be keen to speak to candidates from construction, retrofit, energy, home improvement, or the wider built environment sector, we re also excited to hear from leaders across all sectors What You'll Bring Essential: • Proven CEO, MD or Executive leadership experience within a complex, multi-stakeholder environment • A strong track record of leading transformation, growth and organisational change • Commercially astute, with experience creating new revenue streams, partnerships or market opportunities • Strong strategic, financial and operational leadership capability • Experience working with influential boards and navigating complex governance environments • An engaging leader who builds high-performing teams and drives accountability • Exceptional stakeholder management, communication and influencing skills • Resilient, adaptable and comfortable operating in fast-moving, evolving environments • High levels of integrity, credibility and sound judgement Leadership Style We're looking for a leader who is: • Visionary, commercially minded and entrepreneurial • Confident, credible and able to inspire trust at every level • A practical problem-solver who thrives in ambiguity and change • Visible, engaging and people-focused • Comfortable challenging constructively and driving transformation • Passionate about developing talent and building organisational capability • Motivated by purpose, impact and the opportunity to leave a lasting legacy Why Join TrustMark? This is a rare opportunity to lead a nationally recognised organisation at a pivotal moment in its evolution. • Shape the future of trust, quality and consumer protection across the UK built environment • Lead an organisation with significant influence across government, industry and regulatory stakeholders • Capitalise on major opportunities in retrofit, energy efficiency and home improvement • Drive commercial growth, digital transformation and long-term organisational sustainability • Unlock the strategic value of unique data assets and emerging technologies • Build and inspire a high-performing team through a period of ambitious change • Create a lasting legacy in an organisation with genuine national impact This is an exceptional opportunity for a visionary and commercially minded leader seeking a role where purpose and performance go hand in hand. If you have the leadership presence, commercial acumen and ambition to shape TrustMark's next chapter, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Vivid's client in the East Midlands is currently looking for an experienced Housing Options Officer for a minimum of 6 months. - Housing Options Officer - East Midlands - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers. If you feel you meet the above requirements and are interested in applying, please get in touch with Oscar Bennison on (phone number removed) and submit an up to date CV Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Aug 01, 2026
Contractor
Vivid's client in the East Midlands is currently looking for an experienced Housing Options Officer for a minimum of 6 months. - Housing Options Officer - East Midlands - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers. If you feel you meet the above requirements and are interested in applying, please get in touch with Oscar Bennison on (phone number removed) and submit an up to date CV Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Vivid's client in the North West is currently looking for an experienced Housing Options Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Options Officer - North West - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers.
Aug 01, 2026
Contractor
Vivid's client in the North West is currently looking for an experienced Housing Options Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Options Officer - North West - 6 months - 25 - 30 per hour - Start ASAP You will be part of a small but dedicated team responsible for the delivery of a busy housing options service responsible for: Ensuring clients facing homelessness are dealt with appropriately and given sound housing advice Finding solutions to help clients remain in their existing homes or finds suitable alternative housing Carrying out interviews with clients are risk of homelessness and offering alternative housing solutions To be considered for this role candidates should have: A strong knowledge of and understanding of Homelessness Prevention and The Housing Act, in particular parts 6 and 7 of the Act. The ability to resolve Homelessness issues using said knowledge of The Housing Act. Knowledge and experience of directly applying homelessness legislation in a Local Authority setting. Experience in issuing Section 184 Decisions with little to no guidance and an ability to interview clients and assess their applications quickly and accurately. Experience working with Single Homeless and Rough Sleepers.
We are currently recruiting for an experienced Income Officer to join a housing team on a temp-to-perm basis , managing a patch of customers across Birmingham and the surrounding areas. This is an excellent opportunity for an Income Officer who is confident managing a full income collection caseload and wants the opportunity to secure a permanent position. The Role: As an Income Officer, you will be responsible for managing rent accounts, reducing arrears and supporting residents to sustain their tenancies. You will manage cases from early intervention through to legal recovery, ensuring a customer-focused approach while achieving income collection targets. The role offers hybrid working , with 1 day per week working from home and the remaining time spent managing your patch, visiting customers and working with colleagues. Key Responsibilities of an Income Officer: Managing a dedicated rent arrears patch across Birmingham and surrounding areas. Managing the full income recovery process from early intervention through to court action. Completing affordability assessments and agreeing sustainable repayment arrangements. Supporting vulnerable residents and identifying appropriate support solutions. Preparing cases for court and attending possession hearings where required. Working with internal teams and external agencies to achieve positive outcomes. Maintaining accurate case records and ensuring compliance with policies and procedures. About You: Previous experience working as an Income Officer within social housing . Experience managing the full income management process . Experience preparing and progressing cases through court and possession proceedings . Strong communication, negotiation and problem-solving skills. The ability to manage a busy patch independently and achieve targets. A full UK driving licence and access to transport is desirable due to patch-based working. Additional Details: Immediate start available. Temporary role with the opportunity to become permanent. Hybrid working arrangement with 1 day from home per week. Patch-based role covering Birmingham and outer Birmingham areas. If you are an experienced Income Officer looking for your next opportunity, we would love to hear from you. If this Income Officer role is of interest, please apply or contact (url removed)
Aug 01, 2026
Contractor
We are currently recruiting for an experienced Income Officer to join a housing team on a temp-to-perm basis , managing a patch of customers across Birmingham and the surrounding areas. This is an excellent opportunity for an Income Officer who is confident managing a full income collection caseload and wants the opportunity to secure a permanent position. The Role: As an Income Officer, you will be responsible for managing rent accounts, reducing arrears and supporting residents to sustain their tenancies. You will manage cases from early intervention through to legal recovery, ensuring a customer-focused approach while achieving income collection targets. The role offers hybrid working , with 1 day per week working from home and the remaining time spent managing your patch, visiting customers and working with colleagues. Key Responsibilities of an Income Officer: Managing a dedicated rent arrears patch across Birmingham and surrounding areas. Managing the full income recovery process from early intervention through to court action. Completing affordability assessments and agreeing sustainable repayment arrangements. Supporting vulnerable residents and identifying appropriate support solutions. Preparing cases for court and attending possession hearings where required. Working with internal teams and external agencies to achieve positive outcomes. Maintaining accurate case records and ensuring compliance with policies and procedures. About You: Previous experience working as an Income Officer within social housing . Experience managing the full income management process . Experience preparing and progressing cases through court and possession proceedings . Strong communication, negotiation and problem-solving skills. The ability to manage a busy patch independently and achieve targets. A full UK driving licence and access to transport is desirable due to patch-based working. Additional Details: Immediate start available. Temporary role with the opportunity to become permanent. Hybrid working arrangement with 1 day from home per week. Patch-based role covering Birmingham and outer Birmingham areas. If you are an experienced Income Officer looking for your next opportunity, we would love to hear from you. If this Income Officer role is of interest, please apply or contact (url removed)
Interim Finance Officer Chorley / Hybrid 3 Months We are recruiting an experienced Interim Finance Officer to provide additional support to a small finance team within a purpose-led organisation based in Chorley. This is a hands-on, varied role requiring a good all-round finance professional who can quickly pick up a range of responsibilities with minimal supervision. The initial assignment is expected to run until the end of September, with the possibility of an extension. The organisation offers hybrid working, with approximately two to three days each week working from home. Key responsibilities will include: Preparing and reconciling prepayments and accruals Posting manual journals Supporting month-end close activities and reporting Updating cash-flow information Providing cover and support across purchase and sales ledger Completing bank reconciliations and month-end reporting Reviewing new supplier forms and setting up suppliers Checking weekly payment runs Investigating rent and service charge queries received from Housing Benefit Officers Providing general day-to-day support to the Finance Manager Picking up additional finance tasks as required We are looking for someone with a good grounding in transactional finance and management accounts. You will need: Broad, hands-on finance experience Experience of journals, reconciliations and month-end processes Strong Excel skills, including XLOOKUPs/VLOOKUPs, pivot tables and reporting The ability to manage multiple priorities and work to tight deadlines Excellent attention to detail A proactive and self-motivated approach The confidence to work independently and pick up tasks quickly Good written and verbal communication skills A collaborative, positive and solutions-focused attitude Previous experience within housing would be beneficial but is not essential. Experience of Xero would also be advantageous. This role would suit an adaptable finance professional who enjoys variety and can quickly become a reliable pair of hands within a busy team. The role is available for an immediate start, so applicants should be available at short notice.
Jul 31, 2026
Contractor
Interim Finance Officer Chorley / Hybrid 3 Months We are recruiting an experienced Interim Finance Officer to provide additional support to a small finance team within a purpose-led organisation based in Chorley. This is a hands-on, varied role requiring a good all-round finance professional who can quickly pick up a range of responsibilities with minimal supervision. The initial assignment is expected to run until the end of September, with the possibility of an extension. The organisation offers hybrid working, with approximately two to three days each week working from home. Key responsibilities will include: Preparing and reconciling prepayments and accruals Posting manual journals Supporting month-end close activities and reporting Updating cash-flow information Providing cover and support across purchase and sales ledger Completing bank reconciliations and month-end reporting Reviewing new supplier forms and setting up suppliers Checking weekly payment runs Investigating rent and service charge queries received from Housing Benefit Officers Providing general day-to-day support to the Finance Manager Picking up additional finance tasks as required We are looking for someone with a good grounding in transactional finance and management accounts. You will need: Broad, hands-on finance experience Experience of journals, reconciliations and month-end processes Strong Excel skills, including XLOOKUPs/VLOOKUPs, pivot tables and reporting The ability to manage multiple priorities and work to tight deadlines Excellent attention to detail A proactive and self-motivated approach The confidence to work independently and pick up tasks quickly Good written and verbal communication skills A collaborative, positive and solutions-focused attitude Previous experience within housing would be beneficial but is not essential. Experience of Xero would also be advantageous. This role would suit an adaptable finance professional who enjoys variety and can quickly become a reliable pair of hands within a busy team. The role is available for an immediate start, so applicants should be available at short notice.
Customer Service Resolution Officer Location: Stafford (Office Based) Salary: 15.00 - 20.00 per hour (depending on payment type) Contract: Temporary (with potential opportunities available) Hours: Full-time - 36 hours per week Following opening hours: Monday to Thursday: 8:30am to 5:00pm Friday: 8:30am to 4:00pm Are you passionate about delivering outstanding customer service? Sellick Partnership are supporting a well-established housing association to recruit a proactive and customer-focused Customer Service Resolution Officer to join their Customer Experience team in Stafford. If you're an experienced customer service professional who enjoys solving problems, supporting customers through challenging situations and making a genuine difference, we'd love to hear from you. This is a varied and rewarding role where you'll be the first point of contact for customers, taking ownership of enquiries and resolving issues quickly and effectively while delivering an exceptional customer experience. The Role As a Customer Service Resolution Officer, you'll provide a high-quality first-contact resolution service across a range of communication channels. You'll work closely with colleagues across the organisation to resolve enquiries, coordinate repairs, support customers through complaints and ensure every interaction reflects our commitment to excellent customer service. You'll play a key role in helping the organisation achieve its priorities by: Delivering more for our customers. Supporting the delivery of high-quality housing services. Contributing to a positive and inclusive workplace culture. Helping drive continuous service improvement. Delivering an outstanding customer experience every day. Key Responsibilities In this role, you will: Deliver an exceptional first-contact resolution service via telephone, email and other communication channels. Take ownership of customer enquiries, resolving issues wherever possible at the first point of contact. Provide a professional, friendly and empathetic service, putting customers at the heart of every interaction. Accurately record customer contacts, ensuring all information, actions and follow-up work are completed in line with procedures. Coordinate the Same Day Repairs Service by effectively scheduling and utilising repair resources. Manage repair appointments and support workflows including Damp, Mould and Condensation follow-on works. Recognise vulnerable customers and identify safeguarding concerns, domestic abuse, anti-social behaviour or unsafe properties, escalating concerns immediately through the appropriate channels. Essential Previous experience working within a customer service environment. A genuine customer-first approach with a passion for delivering outstanding service. Excellent communication skills, both written and verbal. Strong empathy, patience and the ability to build rapport with a wide range of customers. Excellent problem-solving skills with the confidence to make informed decisions. The ability to remain calm and professional when dealing with difficult or emotional situations. Strong organisational skills and the ability to multitask in a busy environment. Good IT skills with the ability to learn new systems quickly. A positive attitude, resilience and enthusiasm. The ability to work collaboratively within a team while taking ownership of your own workload. A commitment to equality, diversity and inclusion. Desirable Experience working within a contact centre or housing environment. Experience coordinating repairs or property maintenance services. Knowledge of social housing and the challenges facing the sector. Understanding of the diverse needs of customers and vulnerable individuals. Experience identifying service improvements and contributing to continuous improvement initiatives. Additional Responsibilities As part of this role, you'll also: Promote a positive Health and Safety culture and ensure all policies and procedures are followed. Maintain the highest standards of confidentiality and comply fully with GDPR and Data Protection legislation. Complete all mandatory training relevant to your role. Undertake any other reasonable duties appropriate to the role as required by the business. You'll also be comfortable working at pace, adapting to changing priorities and communicating effectively with customers and colleagues across the organisation. If you're passionate about delivering exceptional customer service, enjoy solving problems and want to be part of a team that puts customers first, we'd love to hear from you. Apply today or contact Josh Meek at Sellick Partnership Ltd Derby officer for further information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jul 31, 2026
Contractor
Customer Service Resolution Officer Location: Stafford (Office Based) Salary: 15.00 - 20.00 per hour (depending on payment type) Contract: Temporary (with potential opportunities available) Hours: Full-time - 36 hours per week Following opening hours: Monday to Thursday: 8:30am to 5:00pm Friday: 8:30am to 4:00pm Are you passionate about delivering outstanding customer service? Sellick Partnership are supporting a well-established housing association to recruit a proactive and customer-focused Customer Service Resolution Officer to join their Customer Experience team in Stafford. If you're an experienced customer service professional who enjoys solving problems, supporting customers through challenging situations and making a genuine difference, we'd love to hear from you. This is a varied and rewarding role where you'll be the first point of contact for customers, taking ownership of enquiries and resolving issues quickly and effectively while delivering an exceptional customer experience. The Role As a Customer Service Resolution Officer, you'll provide a high-quality first-contact resolution service across a range of communication channels. You'll work closely with colleagues across the organisation to resolve enquiries, coordinate repairs, support customers through complaints and ensure every interaction reflects our commitment to excellent customer service. You'll play a key role in helping the organisation achieve its priorities by: Delivering more for our customers. Supporting the delivery of high-quality housing services. Contributing to a positive and inclusive workplace culture. Helping drive continuous service improvement. Delivering an outstanding customer experience every day. Key Responsibilities In this role, you will: Deliver an exceptional first-contact resolution service via telephone, email and other communication channels. Take ownership of customer enquiries, resolving issues wherever possible at the first point of contact. Provide a professional, friendly and empathetic service, putting customers at the heart of every interaction. Accurately record customer contacts, ensuring all information, actions and follow-up work are completed in line with procedures. Coordinate the Same Day Repairs Service by effectively scheduling and utilising repair resources. Manage repair appointments and support workflows including Damp, Mould and Condensation follow-on works. Recognise vulnerable customers and identify safeguarding concerns, domestic abuse, anti-social behaviour or unsafe properties, escalating concerns immediately through the appropriate channels. Essential Previous experience working within a customer service environment. A genuine customer-first approach with a passion for delivering outstanding service. Excellent communication skills, both written and verbal. Strong empathy, patience and the ability to build rapport with a wide range of customers. Excellent problem-solving skills with the confidence to make informed decisions. The ability to remain calm and professional when dealing with difficult or emotional situations. Strong organisational skills and the ability to multitask in a busy environment. Good IT skills with the ability to learn new systems quickly. A positive attitude, resilience and enthusiasm. The ability to work collaboratively within a team while taking ownership of your own workload. A commitment to equality, diversity and inclusion. Desirable Experience working within a contact centre or housing environment. Experience coordinating repairs or property maintenance services. Knowledge of social housing and the challenges facing the sector. Understanding of the diverse needs of customers and vulnerable individuals. Experience identifying service improvements and contributing to continuous improvement initiatives. Additional Responsibilities As part of this role, you'll also: Promote a positive Health and Safety culture and ensure all policies and procedures are followed. Maintain the highest standards of confidentiality and comply fully with GDPR and Data Protection legislation. Complete all mandatory training relevant to your role. Undertake any other reasonable duties appropriate to the role as required by the business. You'll also be comfortable working at pace, adapting to changing priorities and communicating effectively with customers and colleagues across the organisation. If you're passionate about delivering exceptional customer service, enjoy solving problems and want to be part of a team that puts customers first, we'd love to hear from you. Apply today or contact Josh Meek at Sellick Partnership Ltd Derby officer for further information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
The Role: We are seeking a Pre-Construction Technical Officer to support the successful planning and preparation of major works and investment programmes across a housing portfolio. You will play a pivotal role in ensuring projects are thoroughly scoped, technically robust, compliant, and ready for delivery. Working closely with asset management, commercial and delivery teams, you will be responsible for developing specifications, undertaking technical assessments, carrying out feasibility studies, preparing tender documentation, and ensuring projects comply with all relevant legislation and quality standards before construction begins. Key Responsibilities: Develop technical specifications, project briefs, drawings and schedules of works for planned investment programmes. Undertake property inspections, site surveys and feasibility assessments to inform project planning and delivery. Diagnose building defects and recommend appropriate technical solutions. Prepare preliminary costings, tender documents and procurement information. Ensure all proposed schemes comply with Building Regulations, the Building Safety Act, CDM Regulations and other statutory requirements. Support planned works, regeneration, net-zero, acquisitions and stock investment projects. Maintain project documentation, risk registers and health & safety information. Provide technical input into procurement activities and contractor evaluations. Work collaboratively with residents, consultants, contractors and internal stakeholders to ensure project requirements are fully understood. Champion quality, compliance and continuous improvement throughout the pre-construction process. What We're Looking For: Experience in pre-construction, technical planning, surveying, asset management, or specification-writing roles. Strong knowledge of construction methods, building regulations and compliance requirements. Experience undertaking surveys and diagnosing building defects. Excellent communication, organisational and project management skills. Strong technical writing skills and attention to detail. Good commercial awareness, including understanding quotations, specifications and cost information. A customer-focused approach with the ability to work effectively with residents and stakeholders. Qualifications Required: HNC/HND, NVQ Level 3, or equivalent construction-related experience. Relevant technical or construction qualification such as CIOB, RICS or equivalent desirable. Knowledge of housing compliance, health & safety legislation and Building Regulations. Competency in Microsoft Office and relevant technical software packages, including CAD or asset management systems where applicable.
Jul 31, 2026
Full time
The Role: We are seeking a Pre-Construction Technical Officer to support the successful planning and preparation of major works and investment programmes across a housing portfolio. You will play a pivotal role in ensuring projects are thoroughly scoped, technically robust, compliant, and ready for delivery. Working closely with asset management, commercial and delivery teams, you will be responsible for developing specifications, undertaking technical assessments, carrying out feasibility studies, preparing tender documentation, and ensuring projects comply with all relevant legislation and quality standards before construction begins. Key Responsibilities: Develop technical specifications, project briefs, drawings and schedules of works for planned investment programmes. Undertake property inspections, site surveys and feasibility assessments to inform project planning and delivery. Diagnose building defects and recommend appropriate technical solutions. Prepare preliminary costings, tender documents and procurement information. Ensure all proposed schemes comply with Building Regulations, the Building Safety Act, CDM Regulations and other statutory requirements. Support planned works, regeneration, net-zero, acquisitions and stock investment projects. Maintain project documentation, risk registers and health & safety information. Provide technical input into procurement activities and contractor evaluations. Work collaboratively with residents, consultants, contractors and internal stakeholders to ensure project requirements are fully understood. Champion quality, compliance and continuous improvement throughout the pre-construction process. What We're Looking For: Experience in pre-construction, technical planning, surveying, asset management, or specification-writing roles. Strong knowledge of construction methods, building regulations and compliance requirements. Experience undertaking surveys and diagnosing building defects. Excellent communication, organisational and project management skills. Strong technical writing skills and attention to detail. Good commercial awareness, including understanding quotations, specifications and cost information. A customer-focused approach with the ability to work effectively with residents and stakeholders. Qualifications Required: HNC/HND, NVQ Level 3, or equivalent construction-related experience. Relevant technical or construction qualification such as CIOB, RICS or equivalent desirable. Knowledge of housing compliance, health & safety legislation and Building Regulations. Competency in Microsoft Office and relevant technical software packages, including CAD or asset management systems where applicable.
We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties. As a Housing Options Officer, you will provide advice, guidance, and support to people who are homeless, threatened with homelessness, or in housing need. You will assess applications, develop personalised housing plans, and work closely with partners to help customers secure and sustain suitable accommodation. Key Responsibilities Assess housing applications and homelessness cases in accordance with relevant legislation and local policies. Provide comprehensive housing advice and homelessness prevention support. Develop and implement Personalised Housing Plans (PHPs) with customers. Conduct interviews and needs assessments to identify housing solutions. Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible. Manage a caseload of customers, ensuring timely and accurate case management. Make statutory decisions and issue legally compliant notifications. Arrange temporary accommodation where appropriate. Work collaboratively with internal departments and external agencies to deliver positive outcomes. Maintain accurate records and case notes using housing management systems. Ensure services are delivered in line with safeguarding responsibilities and equality legislation. Essential Requirements Experience working in housing, homelessness, tenancy support, or a related field. Knowledge of homelessness legislation, housing law, and welfare benefits. Strong case management and problem-solving skills. Excellent communication, negotiation, and customer service abilities. Ability to manage a varied and demanding caseload effectively. Experience producing accurate reports, records, and statutory correspondence. Competent IT skills, including experience using case management systems and Microsoft Office. If you have the relevant skills then please apply today!
Jul 31, 2026
Seasonal
We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties. As a Housing Options Officer, you will provide advice, guidance, and support to people who are homeless, threatened with homelessness, or in housing need. You will assess applications, develop personalised housing plans, and work closely with partners to help customers secure and sustain suitable accommodation. Key Responsibilities Assess housing applications and homelessness cases in accordance with relevant legislation and local policies. Provide comprehensive housing advice and homelessness prevention support. Develop and implement Personalised Housing Plans (PHPs) with customers. Conduct interviews and needs assessments to identify housing solutions. Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible. Manage a caseload of customers, ensuring timely and accurate case management. Make statutory decisions and issue legally compliant notifications. Arrange temporary accommodation where appropriate. Work collaboratively with internal departments and external agencies to deliver positive outcomes. Maintain accurate records and case notes using housing management systems. Ensure services are delivered in line with safeguarding responsibilities and equality legislation. Essential Requirements Experience working in housing, homelessness, tenancy support, or a related field. Knowledge of homelessness legislation, housing law, and welfare benefits. Strong case management and problem-solving skills. Excellent communication, negotiation, and customer service abilities. Ability to manage a varied and demanding caseload effectively. Experience producing accurate reports, records, and statutory correspondence. Competent IT skills, including experience using case management systems and Microsoft Office. If you have the relevant skills then please apply today!
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
Jul 31, 2026
Contractor
Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.
Job Title: Commissioning Officer (Market Intelligence, Adult Social Care) Location: Richmond & Wandsworth, Hybrid working, 2 days office Hourly rate: 24.62 PAYE / 32.17 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a highly motivated Commissioning Officer (Market Intelligence) to join our Adult Social Care Commissioning team during an exciting period of transformation. This temporary role will play a key part in supporting the delivery of market intelligence, insight and analysis that informs commissioning decisions and market management across Adult Social Care. You will help maintain critical intelligence products, develop evidence-based reporting and support the creation of improved data, governance and commissioning processes. What You'll Be Doing As the lead officer for a range of market intelligence activities, you will: Maintain and develop key intelligence products, including Power BI dashboards and reporting tools. Produce analysis and insight to support commissioning decisions and market oversight. Lead research and evidence gathering for Joint Strategic Needs Assessments (JSNAs). Develop reports, briefings and market intelligence products for senior leaders. Respond to bespoke intelligence and analytical requests from commissioners and stakeholders. Coordinate the Housing Strategy Group and contribute to housing-related needs assessments. Support the development of improved data infrastructure, governance arrangements and market management processes. Work collaboratively with commissioners, analysts, senior managers and external partners to deliver evidence-based solutions. What We're Looking For Essential Experience and Knowledge Experience of Adult Social Care commissioning and market management. Understanding of commissioning cycles and needs assessment processes. Experience working with demographic, performance and market intelligence data. Knowledge of equality, diversity and inclusion principles within commissioning environments. Essential Analytical Skills Advanced Excel skills. Experience using Power BI to develop and maintain dashboards and reporting tools. Strong data analysis and interpretation skills. Ability to identify trends, risks and opportunities from complex datasets. Experience preparing reports and briefings for senior management. Research and Project Skills Experience conducting research, evidence reviews and needs assessments. Strong report-writing and drafting skills. Ability to manage multiple workstreams simultaneously. Excellent organisational and prioritisation skills. Experience coordinating meetings, stakeholder groups and action plans Communication Skills Ability to communicate complex information clearly and effectively. Strong stakeholder engagement and relationship-building skills. Experience facilitating discussions, workshops and collaborative working. Ability to tailor reports and presentations for a range of audiences Desirable Experience Local Authority Adult Social Care experience. Market Position Statement development. Joint Strategic Needs Assessment (JSNA) development. SharePoint administration. SQL, Power Query or data modelling. Market analysis and provider engagement. Designing and delivering training Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 31, 2026
Contractor
Job Title: Commissioning Officer (Market Intelligence, Adult Social Care) Location: Richmond & Wandsworth, Hybrid working, 2 days office Hourly rate: 24.62 PAYE / 32.17 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a highly motivated Commissioning Officer (Market Intelligence) to join our Adult Social Care Commissioning team during an exciting period of transformation. This temporary role will play a key part in supporting the delivery of market intelligence, insight and analysis that informs commissioning decisions and market management across Adult Social Care. You will help maintain critical intelligence products, develop evidence-based reporting and support the creation of improved data, governance and commissioning processes. What You'll Be Doing As the lead officer for a range of market intelligence activities, you will: Maintain and develop key intelligence products, including Power BI dashboards and reporting tools. Produce analysis and insight to support commissioning decisions and market oversight. Lead research and evidence gathering for Joint Strategic Needs Assessments (JSNAs). Develop reports, briefings and market intelligence products for senior leaders. Respond to bespoke intelligence and analytical requests from commissioners and stakeholders. Coordinate the Housing Strategy Group and contribute to housing-related needs assessments. Support the development of improved data infrastructure, governance arrangements and market management processes. Work collaboratively with commissioners, analysts, senior managers and external partners to deliver evidence-based solutions. What We're Looking For Essential Experience and Knowledge Experience of Adult Social Care commissioning and market management. Understanding of commissioning cycles and needs assessment processes. Experience working with demographic, performance and market intelligence data. Knowledge of equality, diversity and inclusion principles within commissioning environments. Essential Analytical Skills Advanced Excel skills. Experience using Power BI to develop and maintain dashboards and reporting tools. Strong data analysis and interpretation skills. Ability to identify trends, risks and opportunities from complex datasets. Experience preparing reports and briefings for senior management. Research and Project Skills Experience conducting research, evidence reviews and needs assessments. Strong report-writing and drafting skills. Ability to manage multiple workstreams simultaneously. Excellent organisational and prioritisation skills. Experience coordinating meetings, stakeholder groups and action plans Communication Skills Ability to communicate complex information clearly and effectively. Strong stakeholder engagement and relationship-building skills. Experience facilitating discussions, workshops and collaborative working. Ability to tailor reports and presentations for a range of audiences Desirable Experience Local Authority Adult Social Care experience. Market Position Statement development. Joint Strategic Needs Assessment (JSNA) development. SharePoint administration. SQL, Power Query or data modelling. Market analysis and provider engagement. Designing and delivering training Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Enablement Support Officer Location: Croydon - Hybrid working Rate: 21.41 per hour PAYE / 28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date : ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week . We would ideally like someone to work across five days per week with shorter daily hours , however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days . This is a hybrid role , with a minimum of two days per week office-based . Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 31, 2026
Contractor
Enablement Support Officer Location: Croydon - Hybrid working Rate: 21.41 per hour PAYE / 28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date : ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week . We would ideally like someone to work across five days per week with shorter daily hours , however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days . This is a hybrid role , with a minimum of two days per week office-based . Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
4Recruitment Services are seeking to recruit a Housing Resolutions Officer for our client based in Wembley. JOB PURPOSE: To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing. The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits. To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion. To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters. DUTIES AND RESPONSIBILITIES INCLUDE: Provide housing advice and support to households in temporary accommodation, helping them access suitable long-term housing options. Manage caseloads, conduct home visits, and support residents with tenancy sustainment and move-on plans. Work with internal teams and external agencies to deliver holistic support, including employment, welfare, and social care referrals. Assess homelessness duties, manage legal obligations, and handle appeals, reviews, and complex housing cases. Investigate domestic abuse, safeguarding concerns, tenancy breaches, fraud, and anti-social behaviour, taking appropriate action. Monitor temporary accommodation, ensuring compliance, property standards, repairs, and health and safety requirements. Liaise with landlords, housing providers, and stakeholders to resolve accommodation issues and minimise voids and costs. Respond to customer enquiries, complaints, and legal correspondence, including court and Ombudsman cases. Maintain accurate records, produce performance reports, and ensure compliance with housing legislation and Council policies. Build positive relationships with residents, partners, and stakeholders to deliver high-quality, customer-focused housing services. ESSENTIAL REQUIREMENTS INCLUDE: Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and related legislation and case law. A good understanding and awareness of housing issues and homelessness issues. Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits. Experience of giving advice and information to customers and working with vulnerable groups Strong and effective experience in provision of exceptional customer services. Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation. Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Jul 31, 2026
Contractor
4Recruitment Services are seeking to recruit a Housing Resolutions Officer for our client based in Wembley. JOB PURPOSE: To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing. The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits. To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion. To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters. DUTIES AND RESPONSIBILITIES INCLUDE: Provide housing advice and support to households in temporary accommodation, helping them access suitable long-term housing options. Manage caseloads, conduct home visits, and support residents with tenancy sustainment and move-on plans. Work with internal teams and external agencies to deliver holistic support, including employment, welfare, and social care referrals. Assess homelessness duties, manage legal obligations, and handle appeals, reviews, and complex housing cases. Investigate domestic abuse, safeguarding concerns, tenancy breaches, fraud, and anti-social behaviour, taking appropriate action. Monitor temporary accommodation, ensuring compliance, property standards, repairs, and health and safety requirements. Liaise with landlords, housing providers, and stakeholders to resolve accommodation issues and minimise voids and costs. Respond to customer enquiries, complaints, and legal correspondence, including court and Ombudsman cases. Maintain accurate records, produce performance reports, and ensure compliance with housing legislation and Council policies. Build positive relationships with residents, partners, and stakeholders to deliver high-quality, customer-focused housing services. ESSENTIAL REQUIREMENTS INCLUDE: Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and related legislation and case law. A good understanding and awareness of housing issues and homelessness issues. Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits. Experience of giving advice and information to customers and working with vulnerable groups Strong and effective experience in provision of exceptional customer services. Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation. Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Senior Data Insights and Performance Officer Location: Hybrid, initially office based then remote Rate: 450 per day Contract: Initial contract IR35: TBC The Role An exciting opportunity has arisen for an experienced Senior Data Insights and Performance Officer to join a Local Authority on a contract basis. The successful candidate will support Adult Social Care and Housing services by delivering high quality data insight, performance reporting and business intelligence. You will lead on developing Power BI dashboards, analysing complex datasets and providing meaningful insight to support service improvement and strategic decision making. The role will initially require office based working before moving to a flexible remote arrangement. Responsibilities Lead data analysis across Adult Social Care and Housing services. Design, develop and maintain Power BI dashboards from scratch. Produce management information, performance reports and data visualisations. Analyse trends and provide actionable insight to senior stakeholders. Support the development of self service reporting solutions. Improve data quality across operational services. Work with large datasets and data warehouses. Provide expert advice on data interpretation and performance. Collaborate with IT and operational teams to enhance reporting capability. Deliver ad hoc analysis and insight projects as required. Essential Experience Adult Social Care experience (Essential) Housing experience (Essential) Extensive experience creating and developing Power BI dashboards. Strong SQL skills. Experience working with large databases and data warehousing. Advanced Excel. Local Authority experience. Excellent stakeholder management and communication skills. Strong analytical and problem solving ability. Desirable Experience with statutory reporting. Knowledge of performance frameworks. Experience supporting senior leadership teams. This is an excellent opportunity to join a busy Local Authority delivering critical insight across Adult Social Care and Housing, helping drive service improvement through high quality data, reporting and business intelligence.
Jul 31, 2026
Contractor
Senior Data Insights and Performance Officer Location: Hybrid, initially office based then remote Rate: 450 per day Contract: Initial contract IR35: TBC The Role An exciting opportunity has arisen for an experienced Senior Data Insights and Performance Officer to join a Local Authority on a contract basis. The successful candidate will support Adult Social Care and Housing services by delivering high quality data insight, performance reporting and business intelligence. You will lead on developing Power BI dashboards, analysing complex datasets and providing meaningful insight to support service improvement and strategic decision making. The role will initially require office based working before moving to a flexible remote arrangement. Responsibilities Lead data analysis across Adult Social Care and Housing services. Design, develop and maintain Power BI dashboards from scratch. Produce management information, performance reports and data visualisations. Analyse trends and provide actionable insight to senior stakeholders. Support the development of self service reporting solutions. Improve data quality across operational services. Work with large datasets and data warehouses. Provide expert advice on data interpretation and performance. Collaborate with IT and operational teams to enhance reporting capability. Deliver ad hoc analysis and insight projects as required. Essential Experience Adult Social Care experience (Essential) Housing experience (Essential) Extensive experience creating and developing Power BI dashboards. Strong SQL skills. Experience working with large databases and data warehousing. Advanced Excel. Local Authority experience. Excellent stakeholder management and communication skills. Strong analytical and problem solving ability. Desirable Experience with statutory reporting. Knowledge of performance frameworks. Experience supporting senior leadership teams. This is an excellent opportunity to join a busy Local Authority delivering critical insight across Adult Social Care and Housing, helping drive service improvement through high quality data, reporting and business intelligence.
