Barnett Waddingham
Bristol, Gloucestershire
From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you will see more of Howden s name and expertise, reflecting broader capability for our clients and offering our people greater opportunities to grow, connect and develop. Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers. We have an exciting new opportunity for a Team Leader to join our growing team. This is a permanent, full time role that is based in our Bristol office, working on a hybrid basis. A snapshot of your day: Takes overall responsibility for the team s workload and service to members Monitors the team s performance against Service Level Agreements and client deadlines Motivates and facilitates effective team working, recognising that team members may be working remotely Is responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our AAF internal controls Using the MI available, works with the Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual We would love to hear from if you have: GCSE/A levels are required A relevant degree or progress with PMI examinations is desirable together with experience appropriate for the role in pension administration Team Leadership experience is required A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook What's in it for you: Competitive discretionary annual bonus Generous pension scheme Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts For a full list of benefits, please click here Happy to talk flexible working Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here Follow Barnett Waddingham on LinkedIn We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out.
From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you will see more of Howden s name and expertise, reflecting broader capability for our clients and offering our people greater opportunities to grow, connect and develop. Join us at a genuinely exciting moment for pension administration within Barnett Waddingham. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers. We have an exciting new opportunity for a Team Leader to join our growing team. This is a permanent, full time role that is based in our Bristol office, working on a hybrid basis. A snapshot of your day: Takes overall responsibility for the team s workload and service to members Monitors the team s performance against Service Level Agreements and client deadlines Motivates and facilitates effective team working, recognising that team members may be working remotely Is responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our AAF internal controls Using the MI available, works with the Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual We would love to hear from if you have: GCSE/A levels are required A relevant degree or progress with PMI examinations is desirable together with experience appropriate for the role in pension administration Team Leadership experience is required A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook What's in it for you: Competitive discretionary annual bonus Generous pension scheme Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts For a full list of benefits, please click here Happy to talk flexible working Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here Follow Barnett Waddingham on LinkedIn We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out.
AJ Bell Business Solutions Limited
Salford, Manchester
We are looking for a Senior UX Researcher at AJ Bell to help shape the future of our D2C (Direct-to-consumer) experience. This is an exciting opportunity to shape the future of our products by helping AJ Bell better understand our customers and make smarter, insight-driven decisions that enhance their experience. Reporting to the UX Research Lead, you will lead complex, higher-risk, and strategically significant research across our D2C proposition, working closely with Product Managers, UX Designers, and other stakeholders to uncover meaningful insight and shape decision-making. Working within an established UX Research function, you will contribute to a growing body of customer understanding while helping to raise the quality, consistency and impact of research through your expertise and judgement. You will also collaborate with other insight and research specialists across AJ Bell, helping ensure that different perspectives on customer behaviour, needs, and opportunities inform better decisions across the business. This role combines hands-on research delivery with the opportunity to influence thinking, improve understanding of customer needs, and contribute to the continued maturity of UX Research at AJ Bell. Key responsibilities Lead end-to-end UX research across complex or higher-risk problem spaces within our D2C proposition. Translate product, customer, and business challenges into clear and effective research approaches. Design and deliver qualitative and mixed-method research using the most appropriate methods for the context and research objectives. Work closely with Product Managers, UX Designers, and other stakeholders to ensure customer insight meaningfully informs decisions. Support colleagues in planning and conducting research where additional expertise or guidance is beneficial. Communicate research findings clearly and credibly, articulating evidence, implications, risks, opportunities, and trade-offs. Contribute research outputs to our research repository and help build a transparent, reusable understanding of customer needs and behaviours over time. Promote high standards of research quality, ethics, and customer-centred thinking through day-to-day practice and collaboration. About you Significant experience planning and delivering UX research end-to-end within product, service, or digital environments. Strong qualitative research skills, with a proven ability to tackle complex or ambiguous research challenges. Experience selecting and applying appropriate research methods based on the needs of the problem rather than a preferred methodology. Excellent synthesis and storytelling skills, with the ability to translate evidence into clear and actionable insight. Confident working with stakeholders and influencing decisions through customer understanding and evidence. Strong judgement when operating in uncertain, complex, or higher-risk research contexts. Experience working within regulated, complex, or customer-facing industries would be beneficial but is not essential. Familiarity with modern research tools and platforms, including remote research and usability testing solutions. About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. For new starters, there s an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
We are looking for a Senior UX Researcher at AJ Bell to help shape the future of our D2C (Direct-to-consumer) experience. This is an exciting opportunity to shape the future of our products by helping AJ Bell better understand our customers and make smarter, insight-driven decisions that enhance their experience. Reporting to the UX Research Lead, you will lead complex, higher-risk, and strategically significant research across our D2C proposition, working closely with Product Managers, UX Designers, and other stakeholders to uncover meaningful insight and shape decision-making. Working within an established UX Research function, you will contribute to a growing body of customer understanding while helping to raise the quality, consistency and impact of research through your expertise and judgement. You will also collaborate with other insight and research specialists across AJ Bell, helping ensure that different perspectives on customer behaviour, needs, and opportunities inform better decisions across the business. This role combines hands-on research delivery with the opportunity to influence thinking, improve understanding of customer needs, and contribute to the continued maturity of UX Research at AJ Bell. Key responsibilities Lead end-to-end UX research across complex or higher-risk problem spaces within our D2C proposition. Translate product, customer, and business challenges into clear and effective research approaches. Design and deliver qualitative and mixed-method research using the most appropriate methods for the context and research objectives. Work closely with Product Managers, UX Designers, and other stakeholders to ensure customer insight meaningfully informs decisions. Support colleagues in planning and conducting research where additional expertise or guidance is beneficial. Communicate research findings clearly and credibly, articulating evidence, implications, risks, opportunities, and trade-offs. Contribute research outputs to our research repository and help build a transparent, reusable understanding of customer needs and behaviours over time. Promote high standards of research quality, ethics, and customer-centred thinking through day-to-day practice and collaboration. About you Significant experience planning and delivering UX research end-to-end within product, service, or digital environments. Strong qualitative research skills, with a proven ability to tackle complex or ambiguous research challenges. Experience selecting and applying appropriate research methods based on the needs of the problem rather than a preferred methodology. Excellent synthesis and storytelling skills, with the ability to translate evidence into clear and actionable insight. Confident working with stakeholders and influencing decisions through customer understanding and evidence. Strong judgement when operating in uncertain, complex, or higher-risk research contexts. Experience working within regulated, complex, or customer-facing industries would be beneficial but is not essential. Familiarity with modern research tools and platforms, including remote research and usability testing solutions. About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life. We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. For new starters, there s an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
