55 jobs found

ICT Service Desk Analyst Location: County Durham Salary: Up to 30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity to support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining IT assets, and assisting with infrastructure and business technology projects. You'll play a key role in ensuring technology services remain reliable, secure and customer focused. Key Responsibilities Provide 1st and 2nd line technical support for hardware, software and business applications. Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required. Deliver routine service requests and approved changes in line with IT service management processes. Maintain accurate records of IT assets, incidents and service requests. Support the deployment, configuration and management of laptops, desktops, mobile devices and associated technologies. Assist with infrastructure, networking and end-user computing projects. Contribute to incident, problem and change management activities to improve service performance. Provide onsite technical support across organisational locations where required. Support business continuity and disaster recovery activities. Participate in an on-call and out-of-hours support rota where applicable. Work collaboratively with colleagues to identify opportunities for service improvement and digital transformation. Deliver excellent customer service, ensuring users receive timely and effective technical support. About You Experience working within an IT Service Desk or technical support environment. A relevant IT qualification or equivalent practical experience. Strong troubleshooting and problem-solving skills. Knowledge of Incident, Problem and Change Management best practices. Excellent customer service and communication skills. Experience supporting Windows devices, Microsoft 365 and end-user hardware. The ability to prioritise workload and manage multiple support requests. Experience working collaboratively within a technical team. Desirable: ITIL Foundation certification. Experience supporting networking, infrastructure or cloud technologies. Knowledge of IT asset management and mobile device management. Understanding of information security and data protection principles. Full UK driving licence. What's on Offer Permanent opportunity within a supportive and collaborative IT team. Hybrid working arrangement. Opportunities for professional development and technical training. Exposure to a broad range of technologies and digital transformation initiatives. Opportunity to contribute to service improvement and modernisation projects. Competitive salary and comprehensive employee benefits package. If you're passionate about delivering excellent IT support and enjoy working in a fast-paced, customer-focused environment, we'd love to hear from you. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Huddersfield 30,000 - 35,000 Office Based Permanent Looking for more than just another IT support role? We're recruiting on behalf of a long-established Yorkshire manufacturer looking to strengthen its internal IT team with the appointment of an experienced IT Systems & Support Engineer. This is far more than a traditional support role. The business has a clear long-term succession plan in place and is looking for someone with the ambition and technical capability to develop into a broader IT Operations role over the next two years, working alongside an experienced IT Manager before taking on increasing responsibility. If you're looking for genuine career progression rather than simply moving sideways, this is an excellent opportunity to build your career within a stable, growing manufacturing business. The Role Joining a small, close-knit IT team, you'll provide day-to-day technical support whilst becoming increasingly involved in infrastructure, networking, cyber security and operational IT. Alongside you will be an experienced Business Systems Analyst responsible for ERP, MRP and wider business applications, allowing this role to focus on the operational technology estate. You'll gain exposure to a wide range of technologies and projects whilst working closely with experienced colleagues who are committed to supporting your development. Key Responsibilities Provide 1st and 2nd line support across the business Support Microsoft 365, Entra ID, Intune and Windows environments Assist with Windows Server and Hyper-V administration Support networking, switching and firewall infrastructure Manage user accounts, devices and endpoint technologies Assist with backup, disaster recovery and cyber security Support telephony, CCTV and manufacturing technology Work with third-party suppliers Contribute to infrastructure improvements and IT projects Maintain technical documentation and procedures Technology Environment Microsoft 365 Entra ID (Azure AD) Intune Autopilot Windows Server Hyper-V SonicWall Microsoft Defender Networking & Switching Backup & Disaster Recovery CCTV ERP-integrated manufacturing systems We're Interested In You'll probably already be working as a: IT Systems Engineer IT Support Engineer Senior IT Support Engineer 2nd Line Engineer 3rd Line Engineer Systems Administrator Infrastructure Engineer Technical Support Engineer Manufacturing experience would be advantageous but isn't essential. More important is someone who enjoys learning, takes ownership of problems and wants to continue developing technically whilst progressing into a broader operational role. Why Apply? Genuine progression into an IT Operations position Structured succession planning over the next two years Broad technical exposure across infrastructure and operational technology Small team where your contribution is recognised Stable and successful manufacturing environment Opportunity to influence systems and processes Long-term career development Salary: 30,000 - 35,000 Location: Huddersfield (Office Based) Why this opportunity? Most IT support roles offer incremental progression. This role offers something much rarer. The business is investing in someone now, giving them the time to develop, learn the environment and build the knowledge needed to take on a much broader operational IT position in the future. If you're ambitious, technically curious and looking for your next long-term move, we'd love to hear from you.

Applications Support Analyst (Microsoft 365 & AI) Salary: 45,000 - 55,000 per annum (DOE) Job Type: Fixed-Term Contract (up to 18 Months) Location: Central London Working Pattern: Full-time, Hybrid About the Opportunity We are recruiting on behalf of a prestigious and long-established organisation seeking an Applications Support Analyst (Microsoft 365 & AI) to support the continued development of its digital workplace and business systems environment. This is an excellent opportunity for an experienced support professional who enjoys working across applications, Microsoft 365 technologies, user support, and digital improvement initiatives. The successful candidate will play a key role in ensuring colleagues are supported effectively while helping drive adoption of modern workplace technologies, automation tools, and AI-enabled solutions. About the Company Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field. Your Roles and Responsibilities Provide 1st and 2nd line support across business applications and end-user technologies. Support and maintain key platforms including CRM, finance, HR, membership, event management and SaaS applications. Troubleshoot system, access, and Microsoft 365 issues, ensuring incidents are managed through to resolution. Work with users to understand operational challenges and identify opportunities to improve processes and system usage. Coordinate with external software vendors and managed service providers to resolve issues and implement changes. Assist with application upgrades, testing activities, release validation and user communications. Create and maintain knowledge articles, support documentation, user guides and operational procedures. Support Microsoft 365 services including Teams, SharePoint, OneDrive and Outlook. Contribute to data quality, reporting and system administration activities. Support the introduction and adoption of AI and automation technologies across the organisation. Promote best practice around information security, user access management and data governance. Your Skills and Experience Previous experience in an Application Support Analyst, Business Systems Support Analyst, IT Support Analyst or similar role. Experience supporting business systems such as CRM, ERP, finance, HR, membership, event management or other SaaS platforms. Strong Microsoft 365 experience including Teams, SharePoint, OneDrive, Outlook and Exchange Online. Experience working within an IT Service Management environment using tools such as ServiceNow, Freshservice, Jira Service Management or similar. Strong troubleshooting, incident management and problem-solving skills. Experience working with third-party suppliers and technology partners. Ability to translate user requirements into practical system improvements and support solutions. Experience creating user documentation, knowledge base content and support materials. Excellent communication skills with the ability to explain technical concepts to non-technical audiences. Strong customer service focus with a proactive and collaborative approach. Understanding of data protection, information governance and secure system administration practices. Desirable: Exposure to Microsoft Copilot or Claude or other workplace AI tools. Experience with Power Automate, Power Apps or other low-code technologies. Microsoft 365 or Power Platform certifications. Experience working within membership, charity, education, heritage or professional services environments. Please note the application closing date is 17 August 2026. To apply for the Applications Support Analyst (Microsoft 365 & AI) role, please submit your CV. Suitable applicants will be contacted to discuss the opportunity in more detail. We are a recruitment company that specialises in projects and programmes.

IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.

Overview We are seeking an IT Support Engineer to join a growing technology team, providing high-quality support across the business. This role will be responsible for supporting end users, resolving technical issues, and ensuring the smooth operation of IT systems and services.The ideal candidate will have a strong understanding of Microsoft 365 and a broad background in IT support, with excellent troubleshooting and customer service skills. Responsibilities Provide 1st and 2nd line support to end users across hardware, software, and business applications. Manage and support the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and user administration. Troubleshoot desktop, laptop, mobile device, and peripheral issues. Support user onboarding and offboarding, including account creation and access management. Assist with device builds, deployments, and software installations. Manage tickets through to resolution, ensuring a high level of customer service. Escalate complex issues where required and work with third-party suppliers. Maintain IT documentation and contribute to process improvements. Experience Required Previous experience in an IT Support Engineer, Service Desk Analyst, or Desktop Support role. Strong working knowledge of Microsoft 365. Experience supporting Windows operating systems and Active Directory/Azure AD environments. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools. Excellent communication and problem-solving skills. A proactive approach with a strong customer-service mindset. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Junior IT Support Engineer Bishops Stortford Outskirts 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.

Junior IT Support Engineer Bishops Stortford 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable In return Salary up to 32,000 DOE Excellent training and development Friendly, supportive team Long-term career progression Full-time permanent position If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.

Senior IT Support Analyst Bristol £35,000 - £37,500 per annum VIQU have partnered with a growing building services organisation in Bristol who are hiring This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd 3rd line support in a Microsoft environment, and capable of leading service management and project delivery. Experience required for the Senior IT Support Analyst Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently. Hands on experience with Microsoft 365 administration, Intune, and Windows 11. Exposure to Azure cloud, and virtual infrastructure (Hyper-V/ VMware). Experience with security tools like Microsoft Defender. Understanding of networking fundamentals. Interest in automation and AI. Strong communication and stakeholder management skills. Experience with Dynamics 365 would be advantageous. Job Duties of the Senior IT Support Analyst Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams as well as Azure cloud services. Provide IT support to 300+ end users. Implement and maintain Intune, AD and Entra ID solutions. Assist with ongoing IT projects (e.g. Dynamics 365 implementation). Conduct security assessments using Defender and maintain disaster recovery systems. Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment

IT Service Desk Analyst (2nd Line) 6-Month Contract We're looking for an experienced IT Service Desk Analyst (2nd Line) to join a fast-paced global IT team on an initial 6-month contract . You'll provide advanced technical support across end-user devices, Microsoft 365, identity management, hardware, applications, and collaboration tools, ensuring employees have the technology and support they need to succeed. What You'll Do Resolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applications Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer service Support onboarding, offboarding, hardware provisioning, software deployment, and access management Collaborate with Infrastructure, Security, and Level 3 teams to troubleshoot and resolve technical issues Provide guidance to Level 1 analysts and contribute to knowledge sharing and process improvement Maintain accurate documentation and work within a compliance-focused environment What We're Looking For 3+ years' experience in IT Service Desk, Desktop Support, or End User Support Strong troubleshooting skills across Windows, macOS, Microsoft 365, networking, and endpoint devices Experience with Active Directory, Entra ID, LDAP, and identity management Knowledge of endpoint management, device lifecycle management, and vulnerability remediation Excellent communication skills and a customer-first approach Experience working within global or regulated environments is highly desirable Contract Details Role: IT Service Desk Analyst (Level 2) Contract: 6 Months Start: ASAP Location: Sheffield 5 days on-site If you're a hands-on IT support professional who enjoys solving complex technical issues and delivering a first-class user experience, please apply to Lina Hayward Hojaij using the links provided.

eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)

About the Role We are looking for a proactive 1st / 2nd Line Support Analyst to join our dynamic IT team in London. This is a hybrid role requiring a mix of remote work and days in our London office. You will provide essential technical support across our corporate and store systems. Because of the fast-paced nature of our business, previous experience working within a retail environment is highly desirable. Key Responsibilities Act as the first point of contact for all IT disruptions and service requests. Troubleshoot hardware, software, and network issues for remote and office-based users. Support retail-specific systems, EPOS terminals, and store peripherals. Escalate complex technical issues to 3rd line teams when necessary. Log, track, and update all support tickets accurately within the service desk system. Skills and Experience Required Proven experience in a 1st or 2nd line IT support role. Strong technical knowledge of Windows OS, Microsoft 365, and Active Directory. Previous experience in the retail sector is strongly preferred. Excellent communication skills and a customer-focused attitude. Ability to work under pressure in a fast-moving environment. Availability This role requires an immediate start . Please only apply if you are available to notice-free or on a very short notice period.

IT Support Analyst - York ( 30,000, 4 Days Onsite) Location: York (4 days onsite) Salary: 30,000 Join a growing IT team providing 1st and 2nd line support across a diverse technology environment. This is an excellent opportunity for someone looking to develop their technical skills while supporting users, maintaining systems, and contributing to IT improvement projects. Key Responsibilities Provide 1st and 2nd line support for hardware, software, and user access issues. Log, prioritise and resolve service requests and incidents. Configure and deploy laptops, devices, and user accounts. Support Microsoft environments, endpoint management, and routine system maintenance. Assist with device rollouts, migrations, upgrades, and other IT projects. Escalate complex issues where necessary and follow support best practices. Contribute to IT documentation and knowledge sharing. Skills & Experience Experience in a 1st/2nd Line Support or IT Service Desk role. Strong Microsoft troubleshooting skills across desktop and server environments. Basic networking knowledge. Exposure to Azure, Intune, and Microsoft Defender. Good understanding of IT support processes and ticketing systems. Strong communication and problem-solving skills. Organised, proactive, and keen to develop a career within IT. Ideal Candidate Customer-focused with a positive attitude. Comfortable working in a fast-paced support environment. Able to prioritise workload and work collaboratively within a team. Enthusiastic about learning new technologies and progressing technically. A great opportunity for an aspiring IT professional to gain hands-on experience across infrastructure, support, and project delivery in a supportive environment.

2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for 'expert' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: Identify and drive forward improvements to process/service. Leadership Act as delegate for IT Service Desk Team Leader as required. Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!

1st Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents: 1st line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines Escalate issues to 2nd/3rd Line and Major Incident teams when required Action procurement requests for IT equipment, applications, and internet services Guiding users through troubleshooting steps Keeping track of open issues and following up with users and other IT staff to ensure a timely resolution Keeping users informed about the status of their issues and communicating any IT-related notices Maintain IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns or flags identified promptly Continual service improvement: Identify and drive forward improvements to process/service If you're interested and have the right experience, then please apply or reach out to Paige Camies at the Fawkes & Reece office today!

IT Applications Service Manager £60,500 Rochdale (2 days per week on-site) An experienced IT Applications Service Manager is required to join a housing organisation during a period of transformation and operational change. This is an excellent opportunity for a hands-on applications leader to take ownership of a diverse applications estate, ensuring services are stable, reliable and aligned with business needs. You'll lead an established team, manage key suppliers, and drive improvements across service delivery, support and governance. Key responsibilities: As IT Applications Service Manager, you will be responsible for the day-to-day management of business-critical applications, ensuring high levels of performance, availability and user satisfaction. Working closely with operational and project delivery teams, you'll play a key role in ensuring that technology change is successfully transitioned into support while maintaining a high-quality BAU service. Leading and developing a team of Application Analysts and Senior Application Analysts. Managing the operational performance of the organisation's application estate. Owning application life cycle management, service performance and continual improvement initiatives. Managing 2nd and 3rd line support processes, escalations and incident resolution. Overseeing supplier and vendor relationships, driving accountability and SLA performance. Supporting change and release activities to ensure smooth transition into live service. Establishing robust governance, processes and service management practices. Working with technical and business stakeholders to prioritise improvements and drive better outcomes. Skills/Experience: Proven experience managing enterprise application services within a complex environment. Strong leadership experience, including developing and mentoring technical teams. A background in service operations, application support and continual service improvement. Experience managing third-party suppliers and outsourced service providers. Excellent stakeholder management and communication skills. Experience of incident, problem, change and release management processes. Experience within housing, local government or the wider public sector would be highly desirable.

Application Support Analyst Permanent Near Bexhill Hybrid 30,000 to 40,000 DOE + Holiday + Pension An opportunity has arisen for an Application Support Analyst to join a small, collaborative team supporting a range of business-critical applications across the organisation. You'll provide 1st and 2nd line application support, troubleshoot system issues, assist users, and contribute to ongoing improvements across the application landscape. This is a great opportunity for someone with application support experience looking to broaden their skills and develop their career. Full training will be provided on Microsoft Dynamics 365 Business Central, making this an excellent opportunity to gain experience with a leading business application while working in a supportive environment that encourages learning and progression. What You'll Be Doing Providing 1st and 2nd line support for business applications Investigating and resolving application issues and user queries Supporting users across multiple sites and Head Office Working with third-party suppliers where required Assisting with application improvements, testing and upgrades What You'll Bring Must have previous experience in an Application Support role Strong troubleshooting and problem-solving skills Experience supporting business applications Excellent communication and customer service skills Experience with CRM systems is desirable but not essential Exposure to Microsoft Dynamics 365 Business Central is a bonus, but full training will be provided

IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.