Client Local Authority in Newham Job Title Interim Temporary Accommodation Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location HYBRID WORKING-Office based 3 days a week from Dockside,Newham Description Key Requirements: Strong negotiation skills to secure improved TA rates with housing suppliers and to support step-down conversations with households. Experience working in local government housing or related homelessness/TA services, with a clear understanding of TA pressures faced by LAs. Proven ability to conduct case reviews, identify opportunities for cost reduction, and progress step-down pathways. Ability to actively source and progress Private Rented Sector (PRS) options as part of planned move-on from TA. Experience supporting resettlement and PRS move-on, including working with households to overcome barriers and engaging with landlords and agents. Comfortable working to weekly targets, with a sharp focus on the top 100 highest-cost cases followed by subsequent cohorts. Self-starter able to work independently, manage competing priorities, and maintain momentum without close supervision. Agile and adaptable, able to switch between negotiation, case review, supplier engagement, and resident-facing work as required. Strong communication skills, with the ability to build rapport quickly and work collaboratively with internal teams and external providers. Analytical mindset to track progress, identify trends, and contribute to TA cost-reduction strategies. Ability to manage sensitive conversations with professionalism and empathy, particularly in relation to move-on and step-down options for households. Outcome-focused, pragmatic, and resilient in a fast-paced, high-pressure environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 11, 2026
Contractor
Client Local Authority in Newham Job Title Interim Temporary Accommodation Officer Pay Rate 300 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 3 month contract Location HYBRID WORKING-Office based 3 days a week from Dockside,Newham Description Key Requirements: Strong negotiation skills to secure improved TA rates with housing suppliers and to support step-down conversations with households. Experience working in local government housing or related homelessness/TA services, with a clear understanding of TA pressures faced by LAs. Proven ability to conduct case reviews, identify opportunities for cost reduction, and progress step-down pathways. Ability to actively source and progress Private Rented Sector (PRS) options as part of planned move-on from TA. Experience supporting resettlement and PRS move-on, including working with households to overcome barriers and engaging with landlords and agents. Comfortable working to weekly targets, with a sharp focus on the top 100 highest-cost cases followed by subsequent cohorts. Self-starter able to work independently, manage competing priorities, and maintain momentum without close supervision. Agile and adaptable, able to switch between negotiation, case review, supplier engagement, and resident-facing work as required. Strong communication skills, with the ability to build rapport quickly and work collaboratively with internal teams and external providers. Analytical mindset to track progress, identify trends, and contribute to TA cost-reduction strategies. Ability to manage sensitive conversations with professionalism and empathy, particularly in relation to move-on and step-down options for households. Outcome-focused, pragmatic, and resilient in a fast-paced, high-pressure environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Lynx Employment Services Ltd
Solihull, West Midlands
# Planning Policy Officer Location: Hybrid Contract: Temporary Hours: 37 hours per week Pay Rate: 19.81 We are recruiting on behalf of our client for an experienced Planning Policy Officer to support planning policy and housing strategy, with a particular focus on Community Infrastructure Levy (CIL) and Section 106 (S106) agreements click apply for full job details
Aug 11, 2026
Seasonal
# Planning Policy Officer Location: Hybrid Contract: Temporary Hours: 37 hours per week Pay Rate: 19.81 We are recruiting on behalf of our client for an experienced Planning Policy Officer to support planning policy and housing strategy, with a particular focus on Community Infrastructure Levy (CIL) and Section 106 (S106) agreements click apply for full job details
We are brave, we are ambitious, we are honest, and we are Citizen! With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Our Hereford & Worcester Neighbourhood's team manage around 4,000 customer homes within Herefordshire, Worcestershire, Gloucestershire and Warwickshire. Role: Neighbourhood Officer Salary: 37,595 Position: Permanent Full time Position, 37 hours per week Location: Hereford & Worcester / Hybrid working As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area. The team is very friendly and welcoming and works well together. The team support each other with workloads and arrange joint visits on request. The team are very supportive with new members of staff and will often arrange on the job training, shadowing of colleagues and patch visits. In housing you can make a real difference, the role of Neighbourhood Officer will involve: Overseeing tenancy management and estate issues. Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi - agency work to resolve issues. Dealing with sensitive safeguarding matters Carrying our regular block and estate inspections. Involvement in the management of new build properties for all tenancy management issues. Conducting tenancy reviews for all properties within the allocated patch Reviewing service charges and depreciation As Neighbourhood Officer, we need you to have: Ability to carry out interviews to discuss sensitive customer issues Excellent I.T Skills Ability to develop successful professional relationships with partners to achieve positive outcomes Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict Highly self-motivated, able to act with integrity and show drive and enthusiasm Current driving licence and access to a car We would be excited if you have: Experience working with a Social Housing Provider or similar customer facing role Ability to be innovative and look for ways to improve customer experience What We Offer: Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. Benefits: Annual Leave: Annual leave starts at 26 days per year plus bank holidays Annual leave purchase scheme - option to buy up to an additional 5 days per year Enhanced family leave (maternity, paternity and adoption) Organisational sick pay Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match Competitive Salary: We offer a competitive compensation package. Health and Wellness: Comprehensive health insurance and wellness programs. Work-Life Balance: Flexible working hours and generous leave policies. Employee Development: Access to training programs and career development resources. Company Culture: We will be an employer of choice and invest in our people To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the well being of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing. This post is subject to a Basic DBS check (Disclosure and Barring Service). Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Aug 11, 2026
Full time
We are brave, we are ambitious, we are honest, and we are Citizen! With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Our Hereford & Worcester Neighbourhood's team manage around 4,000 customer homes within Herefordshire, Worcestershire, Gloucestershire and Warwickshire. Role: Neighbourhood Officer Salary: 37,595 Position: Permanent Full time Position, 37 hours per week Location: Hereford & Worcester / Hybrid working As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area. The team is very friendly and welcoming and works well together. The team support each other with workloads and arrange joint visits on request. The team are very supportive with new members of staff and will often arrange on the job training, shadowing of colleagues and patch visits. In housing you can make a real difference, the role of Neighbourhood Officer will involve: Overseeing tenancy management and estate issues. Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi - agency work to resolve issues. Dealing with sensitive safeguarding matters Carrying our regular block and estate inspections. Involvement in the management of new build properties for all tenancy management issues. Conducting tenancy reviews for all properties within the allocated patch Reviewing service charges and depreciation As Neighbourhood Officer, we need you to have: Ability to carry out interviews to discuss sensitive customer issues Excellent I.T Skills Ability to develop successful professional relationships with partners to achieve positive outcomes Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict Highly self-motivated, able to act with integrity and show drive and enthusiasm Current driving licence and access to a car We would be excited if you have: Experience working with a Social Housing Provider or similar customer facing role Ability to be innovative and look for ways to improve customer experience What We Offer: Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation. Professional Growth: Opportunities for continuous learning and career advancement. Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other. Benefits: Annual Leave: Annual leave starts at 26 days per year plus bank holidays Annual leave purchase scheme - option to buy up to an additional 5 days per year Enhanced family leave (maternity, paternity and adoption) Organisational sick pay Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match Competitive Salary: We offer a competitive compensation package. Health and Wellness: Comprehensive health insurance and wellness programs. Work-Life Balance: Flexible working hours and generous leave policies. Employee Development: Access to training programs and career development resources. Company Culture: We will be an employer of choice and invest in our people To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the well being of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in Housing. This post is subject to a Basic DBS check (Disclosure and Barring Service). Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Job Title: Technical Repairs Support Officer Location: Ealing, West London, W5 2HL - Full Time Office Based Hourly rate: £22.02 PAYE / £28.71 Umbrella Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 9am-5pm, 35 hours ASAP Start About the Role We are seeking an experienced Technical Repairs Support Officer to provide a technically informed and customer-focused service for residents reporting housing repairs. You will use your repairs diagnostic knowledge to accurately identify issues, raise and allocate repair jobs, liaise with contractors, and ensure repairs are progressed efficiently from initial contact through to completion. This is a fantastic opportunity for someone with a background in social housing repairs and contact centre operations , who can combine excellent customer service skills with strong technical knowledge. Key Responsibilities Diagnose and assess housing repair issues through effective questioning and technical knowledge. Raise, record and allocate repair jobs to the appropriate contractors or technical teams. Monitor repair progress and support the management of work in progress. Manage and reconcile variation orders and maintain accurate records. Communicate clearly with residents, providing updates and explanations throughout the repair process. Support complaint resolution and deliver excellent customer service. Work collaboratively with surveyors, contractors and internal stakeholders to achieve positive outcomes for residents. Essential Skills & Experience Contact Centre experience Social Housing Repairs Diagnostics experience Strong customer service and communication skills Experience diagnosing repairs and allocating works orders Ability to explain technical information in a clear and accessible way Strong problem-solving skills and attention to detail Experience using housing management, repairs or telephony systems Ability to manage multiple priorities in a fast-paced environment What We're Looking For The ideal candidate will have previous experience within a social housing repairs environment and be confident handling resident enquiries, diagnosing repair issues, Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Aug 11, 2026
Seasonal
Job Title: Technical Repairs Support Officer Location: Ealing, West London, W5 2HL - Full Time Office Based Hourly rate: £22.02 PAYE / £28.71 Umbrella Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 9am-5pm, 35 hours ASAP Start About the Role We are seeking an experienced Technical Repairs Support Officer to provide a technically informed and customer-focused service for residents reporting housing repairs. You will use your repairs diagnostic knowledge to accurately identify issues, raise and allocate repair jobs, liaise with contractors, and ensure repairs are progressed efficiently from initial contact through to completion. This is a fantastic opportunity for someone with a background in social housing repairs and contact centre operations , who can combine excellent customer service skills with strong technical knowledge. Key Responsibilities Diagnose and assess housing repair issues through effective questioning and technical knowledge. Raise, record and allocate repair jobs to the appropriate contractors or technical teams. Monitor repair progress and support the management of work in progress. Manage and reconcile variation orders and maintain accurate records. Communicate clearly with residents, providing updates and explanations throughout the repair process. Support complaint resolution and deliver excellent customer service. Work collaboratively with surveyors, contractors and internal stakeholders to achieve positive outcomes for residents. Essential Skills & Experience Contact Centre experience Social Housing Repairs Diagnostics experience Strong customer service and communication skills Experience diagnosing repairs and allocating works orders Ability to explain technical information in a clear and accessible way Strong problem-solving skills and attention to detail Experience using housing management, repairs or telephony systems Ability to manage multiple priorities in a fast-paced environment What We're Looking For The ideal candidate will have previous experience within a social housing repairs environment and be confident handling resident enquiries, diagnosing repair issues, Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Qualified Social Worker, Mental Health Team, Blackpool Council Pay rate to £30.66 per hour Contract role Vitalis are recruiting for an experienced Social Worker to work in a Mental Health Team in Blackpool Council. Blackpool Council is a progressive organisation committed to building on and improving our mental health services.We are proud of the high quality of service-user focused care across the Blackpool Coast and constantly endeavour to help our staff deliver the kinds of innovative and effective services our service users and carers deserve.If you would like to work within a challenging and supportive environment, Blackpool Council is pleased to be able to offer a social work vacancy within the Community Mental Health Team for Older Adults.We are a co-located team working with older adults with various mental health issues and their carers. Working alongside our health colleagues in an integrated way of working that is well established within the team.We are committed to a joint approach to service planning, delivery and development.For Older Adults, you will provide multi-disciplinary needs and risk assessments, care planning and provide long term social work support within the framework of the Care Act 2014 and in line with the national agenda driving the provision of care to older adults with a mental health problem.You will work within the framework of the Care Act 2014 and undertake timely assessments and reviews.This will be a short-term position of 14 weeks and Mental Health experience with older adults or an understanding of mental health legislation is preferable Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Aug 11, 2026
Contractor
Qualified Social Worker, Mental Health Team, Blackpool Council Pay rate to £30.66 per hour Contract role Vitalis are recruiting for an experienced Social Worker to work in a Mental Health Team in Blackpool Council. Blackpool Council is a progressive organisation committed to building on and improving our mental health services.We are proud of the high quality of service-user focused care across the Blackpool Coast and constantly endeavour to help our staff deliver the kinds of innovative and effective services our service users and carers deserve.If you would like to work within a challenging and supportive environment, Blackpool Council is pleased to be able to offer a social work vacancy within the Community Mental Health Team for Older Adults.We are a co-located team working with older adults with various mental health issues and their carers. Working alongside our health colleagues in an integrated way of working that is well established within the team.We are committed to a joint approach to service planning, delivery and development.For Older Adults, you will provide multi-disciplinary needs and risk assessments, care planning and provide long term social work support within the framework of the Care Act 2014 and in line with the national agenda driving the provision of care to older adults with a mental health problem.You will work within the framework of the Care Act 2014 and undertake timely assessments and reviews.This will be a short-term position of 14 weeks and Mental Health experience with older adults or an understanding of mental health legislation is preferable Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Advice Officer The London Irish Centre is seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first. The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants. As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Citizenship and Identity, Health Navigation, Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.
Aug 11, 2026
Full time
Advice Officer The London Irish Centre is seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first. The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants. As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Citizenship and Identity, Health Navigation, Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.
Housing Disrepair Solicitor £45,000 - £65,000 Location: Deansgate, Central Manchester A fantastic opportunity for a Housing Disrepair Solicitor or Fee Earner to join a leading legal service provider's brand new firm based in Central Manchester. A new firm is being set up in a beautiful, iconic building just off Deansgate, and this is an exciting opportunity to join the team at an early stage of its growth. The firm specialises in litigation and will initially deal with legal matters relating to housing disrepair, property disputes and housing law. This group has some of the best funding available and the support of a leading North West firm. They also offer an excellent opportunity for individuals to progress into a senior position quickly due to their rapid expansion. The Role: Case Management: Managing an active caseload of housing disrepair matters from initial instruction through to completion or trial, ensuring compliance and a high standard of work througout. Legal Drafting: Preparing letters of claim, pleadings, formal court documents, witness statements, schedules of loss etc. Evidence Gathering: Liaising with surveyors, environmental health officers, and medical experts to obtain and review reports, assess liability, and quantify damages relating to housing conditions. Litigation & Settlements: Negotiating settlements with landlords, housing associations, and their representatives, attending case management hearings where required, and preparing trial bundles for court proceedings. The Individual: At least one year PQE with 1 year of fee-earning experience in Housing Disrepair. Experience handling housing disrepair claims, claimant litigation, or wider contentious civil litigation, ideally with exposure to the Housing Conditions Pre-Action Protocol. Technical Skills: Proficiency in case management systems such as Proclaim or similar platforms, alongside strong drafting skills and familiarity with the Civil Procedure Rules (CPR). Personal Attributes: Strong organisational skills, the ability to manage competing deadlines, attention to detail, and effective communication skills when dealing with clients, experts, and opposing parties. Apply: If you're interested in applying for this HDR, Housing Disrepair Solicitor role in Manchester, please send your CV to: or call for more information.
Aug 11, 2026
Full time
Housing Disrepair Solicitor £45,000 - £65,000 Location: Deansgate, Central Manchester A fantastic opportunity for a Housing Disrepair Solicitor or Fee Earner to join a leading legal service provider's brand new firm based in Central Manchester. A new firm is being set up in a beautiful, iconic building just off Deansgate, and this is an exciting opportunity to join the team at an early stage of its growth. The firm specialises in litigation and will initially deal with legal matters relating to housing disrepair, property disputes and housing law. This group has some of the best funding available and the support of a leading North West firm. They also offer an excellent opportunity for individuals to progress into a senior position quickly due to their rapid expansion. The Role: Case Management: Managing an active caseload of housing disrepair matters from initial instruction through to completion or trial, ensuring compliance and a high standard of work througout. Legal Drafting: Preparing letters of claim, pleadings, formal court documents, witness statements, schedules of loss etc. Evidence Gathering: Liaising with surveyors, environmental health officers, and medical experts to obtain and review reports, assess liability, and quantify damages relating to housing conditions. Litigation & Settlements: Negotiating settlements with landlords, housing associations, and their representatives, attending case management hearings where required, and preparing trial bundles for court proceedings. The Individual: At least one year PQE with 1 year of fee-earning experience in Housing Disrepair. Experience handling housing disrepair claims, claimant litigation, or wider contentious civil litigation, ideally with exposure to the Housing Conditions Pre-Action Protocol. Technical Skills: Proficiency in case management systems such as Proclaim or similar platforms, alongside strong drafting skills and familiarity with the Civil Procedure Rules (CPR). Personal Attributes: Strong organisational skills, the ability to manage competing deadlines, attention to detail, and effective communication skills when dealing with clients, experts, and opposing parties. Apply: If you're interested in applying for this HDR, Housing Disrepair Solicitor role in Manchester, please send your CV to: or call for more information.
Residential Children's Workers, Warwickshire Hourly pay up to £22 per hour plus sleepover allowances Contract roles, ongoing work We are currently recruiting in the Warwickshire area for children's residential support workers to provide support for young people in a residential setting Responsibilities: Supporting young people's daily lives, emotional well-being, health needs, and educational activities. Work Pattern: 24-hour service requiring shift work, including weekends and bank holidays. Experience needed: You will need to hold a relevant qualification and have experience within Children's Residential settings.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Aug 11, 2026
Contractor
Residential Children's Workers, Warwickshire Hourly pay up to £22 per hour plus sleepover allowances Contract roles, ongoing work We are currently recruiting in the Warwickshire area for children's residential support workers to provide support for young people in a residential setting Responsibilities: Supporting young people's daily lives, emotional well-being, health needs, and educational activities. Work Pattern: 24-hour service requiring shift work, including weekends and bank holidays. Experience needed: You will need to hold a relevant qualification and have experience within Children's Residential settings.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Senior Resident Liaison Officer Location: North West Patch: Preston to Macclesfield, Birkenhead to Tameside Salary: 38,000 to 42,000 + car allowance Sector: Social Housing / Planned Maintenance We are working with a leading contractor within the social housing sector who is looking to appoint an experienced Senior Resident Liaison Officer to support a busy programme of works across the North West. This is a fantastic opportunity for an established RLO who is ready to step into a senior role, or an experienced Senior RLO who enjoys supporting teams, embedding processes and helping develop people. The Role As Senior Resident Liaison Officer, you will be responsible for supporting the delivery of resident engagement across a varied social housing workload, covering areas from Preston to Macclesfield and Birkenhead to Tameside . You will be overseeing and supporting a team of 2 - 5 Resident Liaison Officers , ensuring residents are kept fully informed throughout the works process and that a high level of customer care is maintained across all projects. A key part of the role will be embedding systems, improving ways of working and supporting the development of the RLO team. Key Responsibilities Supporting and managing a team of 2 to 5 Resident Liaison Officers Acting as the main point of escalation for resident queries, complaints and complex issues Ensuring residents receive clear, timely and accurate communication throughout planned works Embedding systems, processes and best practice across the RLO team Supporting the development, training and day-to-day performance of team members Liaising closely with site teams, contracts managers, clients and residents Monitoring customer satisfaction and helping to improve service delivery Ensuring all resident engagement activity is recorded accurately Supporting delivery across multiple locations within the North West The Ideal Candidate Previous experience as a Resident Liaison Officer, Senior RLO, Tenant Liaison Officer or similar Strong background within social housing, planned maintenance or refurbishment works Experience supporting or mentoring other RLOs would be highly beneficial Excellent communication and relationship-building skills Confident handling complaints, escalations and sensitive resident issues Strong organisational skills and the ability to manage a busy regional workload Comfortable travelling across the North West patch Full UK driving licence Apply If you are an experienced RLO looking to take the next step, or a Senior Resident Liaison Officer looking for a new opportunity across the North West, please apply today or call Jess on (phone number removed)
Aug 11, 2026
Full time
Senior Resident Liaison Officer Location: North West Patch: Preston to Macclesfield, Birkenhead to Tameside Salary: 38,000 to 42,000 + car allowance Sector: Social Housing / Planned Maintenance We are working with a leading contractor within the social housing sector who is looking to appoint an experienced Senior Resident Liaison Officer to support a busy programme of works across the North West. This is a fantastic opportunity for an established RLO who is ready to step into a senior role, or an experienced Senior RLO who enjoys supporting teams, embedding processes and helping develop people. The Role As Senior Resident Liaison Officer, you will be responsible for supporting the delivery of resident engagement across a varied social housing workload, covering areas from Preston to Macclesfield and Birkenhead to Tameside . You will be overseeing and supporting a team of 2 - 5 Resident Liaison Officers , ensuring residents are kept fully informed throughout the works process and that a high level of customer care is maintained across all projects. A key part of the role will be embedding systems, improving ways of working and supporting the development of the RLO team. Key Responsibilities Supporting and managing a team of 2 to 5 Resident Liaison Officers Acting as the main point of escalation for resident queries, complaints and complex issues Ensuring residents receive clear, timely and accurate communication throughout planned works Embedding systems, processes and best practice across the RLO team Supporting the development, training and day-to-day performance of team members Liaising closely with site teams, contracts managers, clients and residents Monitoring customer satisfaction and helping to improve service delivery Ensuring all resident engagement activity is recorded accurately Supporting delivery across multiple locations within the North West The Ideal Candidate Previous experience as a Resident Liaison Officer, Senior RLO, Tenant Liaison Officer or similar Strong background within social housing, planned maintenance or refurbishment works Experience supporting or mentoring other RLOs would be highly beneficial Excellent communication and relationship-building skills Confident handling complaints, escalations and sensitive resident issues Strong organisational skills and the ability to manage a busy regional workload Comfortable travelling across the North West patch Full UK driving licence Apply If you are an experienced RLO looking to take the next step, or a Senior Resident Liaison Officer looking for a new opportunity across the North West, please apply today or call Jess on (phone number removed)
Eden Brown are seeking a highly efficient Sheltered Housing Officer for a 3 month contract situated in Manchester The role as Sheltered Officer will involve: - Providing a frontline service to residents across Dispersed properties across Greater Manchester - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Low level ASB issues - Managing voids Due to the nature of this role you must have Social Housing experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Contractor
Eden Brown are seeking a highly efficient Sheltered Housing Officer for a 3 month contract situated in Manchester The role as Sheltered Officer will involve: - Providing a frontline service to residents across Dispersed properties across Greater Manchester - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Low level ASB issues - Managing voids Due to the nature of this role you must have Social Housing experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Trust Officer Salary: £30,108 rising incrementally to £33,453 Hours: 37 hours per week Location: Cardiff (hybrid working available following successful completion of probation) About The Friendly Trust The Friendly Trust is a Wales-based charity providing specialist information, advice and financial administration services for disabled people and other vulnerable adults. We also support families planning for the future of someone who may lack capacity to manage their own financial affairs. Everything we do is centred on the individual. We work to protect people's rights, promote independence and ensure financial arrangements support people to live the lives they choose. About the Role We are looking for a Trust Officer to join our team. This is a rewarding and varied role combining casework, welfare benefits support, financial administration, advocacy and partnership working. You will manage a caseload of Service Users, supporting them and their families with a range of financial and practical matters while promoting choice, independence and individual rights. You will build positive relationships with Service Users, liaise with professionals and organisations, and ensure financial affairs are managed safely, effectively and in accordance with relevant legislation and organisational procedures. Full training and ongoing support will be provided. Key Responsibilities Manage a caseload of Service Users and respond to changing circumstances and needs. Provide information, advice and practical support to Service Users, carers and families. Support people to access welfare benefits and assist with claims, reviews and appeals where appropriate. Help Service Users understand and participate in decisions affecting their finances. Manage day-to-day financial administration where The Friendly Trust has authority to act. Develop and monitor budgets and money plans with Service Users. Liaise with external organisations including the DWP, local authorities, health and social care professionals, banks and housing providers. Maintain accurate case records and financial information. Identify and respond appropriately to safeguarding, welfare and financial concerns. Work in accordance with the Mental Capacity Act 2005, safeguarding requirements and organisational policies. About You We recognise that candidates may come from a range of backgrounds and may not have experience in every aspect of the role. We are interested in people who can demonstrate transferable skills, relevant experience and a commitment to our values. Essential Experience of supporting people within social care, welfare benefits, advocacy, housing, financial inclusion, community services or a related field. Experience of working with disabled people, vulnerable adults, carers or people requiring additional support. Ability to manage competing priorities and work independently. Strong communication and relationship-building skills. Good organisational and time-management skills. Ability to explain complex information clearly and accessibly. Confidence working with figures, budgets and financial information. Strong problem-solving skills and sound judgement. Good IT skills, including Microsoft Office. Understanding of the importance of dignity, respect, confidentiality and safeguarding. Full driving licence and access to a vehicle for work purposes. Desirable Knowledge of welfare benefits. Knowledge of the Mental Capacity Act 2005. Experience of financial administration or managing money on behalf of others. Experience of DWP Appointeeship, advocacy or safeguarding. Experience of working across multiple agencies and services. Relevant qualification in social care, welfare rights, advocacy, finance or a related field. What We Offer Salary of £30,108 rising incrementally to £33,453. 29 days annual leave plus bank holidays. Employer pension contribution of 6%. Flexible and hybrid working. Supportive and values-led working environment. Training and professional development opportunities. Employee wellbeing support. How to Apply Please submit your CV together with a supporting statement explaining how you meet the requirements of the role. The Friendly Trust is committed to equality, diversity and inclusion and welcomes applications from all backgrounds. The successful candidate will be subject to satisfactory references, an Enhanced DBS check and proof of the right to work in the UK.
Aug 11, 2026
Full time
Trust Officer Salary: £30,108 rising incrementally to £33,453 Hours: 37 hours per week Location: Cardiff (hybrid working available following successful completion of probation) About The Friendly Trust The Friendly Trust is a Wales-based charity providing specialist information, advice and financial administration services for disabled people and other vulnerable adults. We also support families planning for the future of someone who may lack capacity to manage their own financial affairs. Everything we do is centred on the individual. We work to protect people's rights, promote independence and ensure financial arrangements support people to live the lives they choose. About the Role We are looking for a Trust Officer to join our team. This is a rewarding and varied role combining casework, welfare benefits support, financial administration, advocacy and partnership working. You will manage a caseload of Service Users, supporting them and their families with a range of financial and practical matters while promoting choice, independence and individual rights. You will build positive relationships with Service Users, liaise with professionals and organisations, and ensure financial affairs are managed safely, effectively and in accordance with relevant legislation and organisational procedures. Full training and ongoing support will be provided. Key Responsibilities Manage a caseload of Service Users and respond to changing circumstances and needs. Provide information, advice and practical support to Service Users, carers and families. Support people to access welfare benefits and assist with claims, reviews and appeals where appropriate. Help Service Users understand and participate in decisions affecting their finances. Manage day-to-day financial administration where The Friendly Trust has authority to act. Develop and monitor budgets and money plans with Service Users. Liaise with external organisations including the DWP, local authorities, health and social care professionals, banks and housing providers. Maintain accurate case records and financial information. Identify and respond appropriately to safeguarding, welfare and financial concerns. Work in accordance with the Mental Capacity Act 2005, safeguarding requirements and organisational policies. About You We recognise that candidates may come from a range of backgrounds and may not have experience in every aspect of the role. We are interested in people who can demonstrate transferable skills, relevant experience and a commitment to our values. Essential Experience of supporting people within social care, welfare benefits, advocacy, housing, financial inclusion, community services or a related field. Experience of working with disabled people, vulnerable adults, carers or people requiring additional support. Ability to manage competing priorities and work independently. Strong communication and relationship-building skills. Good organisational and time-management skills. Ability to explain complex information clearly and accessibly. Confidence working with figures, budgets and financial information. Strong problem-solving skills and sound judgement. Good IT skills, including Microsoft Office. Understanding of the importance of dignity, respect, confidentiality and safeguarding. Full driving licence and access to a vehicle for work purposes. Desirable Knowledge of welfare benefits. Knowledge of the Mental Capacity Act 2005. Experience of financial administration or managing money on behalf of others. Experience of DWP Appointeeship, advocacy or safeguarding. Experience of working across multiple agencies and services. Relevant qualification in social care, welfare rights, advocacy, finance or a related field. What We Offer Salary of £30,108 rising incrementally to £33,453. 29 days annual leave plus bank holidays. Employer pension contribution of 6%. Flexible and hybrid working. Supportive and values-led working environment. Training and professional development opportunities. Employee wellbeing support. How to Apply Please submit your CV together with a supporting statement explaining how you meet the requirements of the role. The Friendly Trust is committed to equality, diversity and inclusion and welcomes applications from all backgrounds. The successful candidate will be subject to satisfactory references, an Enhanced DBS check and proof of the right to work in the UK.
Client Local Authority in Barking Job Title Housing Enforcement Officer Pay Rate 60 an hour UMBRELLA Hours 36 Hours a week (Mon-Fri) Duration Initial 6 month contract Location Hybrid Working- Office based from Barking Town Hall 3 days a week. Must have own Vehicle Description Job Purpose As a front-line officer, carry out all duties connected with providing a Private Sector Housing and Licensing Service to support the delivery of the regulatory / statutory service in accordance with any relevant Procedure, relevant legislation and case law and other relevant procedures. 2.2. To manage a full and varied case workload to meet legislative and departmental time frames. Be responsible for the investigating of complaints, for example complaints of disrepair, illegal eviction or harassment as well as dealing with unlicensed properties and other housing related matters applying legislation relating to private sector housing. 2.3 Responsible for carrying out enforcement intervention in accordance with legislation, policy and procedure. 2.4 To inspect properties using HHSRS and ensure that properties meet the minimum required standard. Where enforcement is considered necessary, you will be responsible for ensuring enforcement notices are drafted with schedule of works to remedy hazards by service of the appropriate legal notices. 2.5 Responsible for taking legal action and preparing legal court prosecution case files as well as giving evidence at court and attending to obtain warrant of entries as necessary. 2.6. You will work in collaboration with the wider service and will ensure compliance audits and enforcement activities are carried out in accordance with current legislation, and the council's enforcement policy. 2.7. Full Understanding of HHSRS EXPERIENCE: Demonstrate an understanding and experience of applying relevant housing legislation and providing advice and guidance within a Private Sector Housing setting. Demonstrate experience of applying and enforcing relevant legislation, statutory instruments and guidance. Demonstrate an ability to effectively interpret, deliver and resolve a range of legal / operational and resource matters. Demonstrate a commitment to service improvement to deliver customer focused outcomes. Understand the importance of influencing key stakeholders and demonstrate evidence of success. Experience and understanding of the value of team working Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 11, 2026
Contractor
Client Local Authority in Barking Job Title Housing Enforcement Officer Pay Rate 60 an hour UMBRELLA Hours 36 Hours a week (Mon-Fri) Duration Initial 6 month contract Location Hybrid Working- Office based from Barking Town Hall 3 days a week. Must have own Vehicle Description Job Purpose As a front-line officer, carry out all duties connected with providing a Private Sector Housing and Licensing Service to support the delivery of the regulatory / statutory service in accordance with any relevant Procedure, relevant legislation and case law and other relevant procedures. 2.2. To manage a full and varied case workload to meet legislative and departmental time frames. Be responsible for the investigating of complaints, for example complaints of disrepair, illegal eviction or harassment as well as dealing with unlicensed properties and other housing related matters applying legislation relating to private sector housing. 2.3 Responsible for carrying out enforcement intervention in accordance with legislation, policy and procedure. 2.4 To inspect properties using HHSRS and ensure that properties meet the minimum required standard. Where enforcement is considered necessary, you will be responsible for ensuring enforcement notices are drafted with schedule of works to remedy hazards by service of the appropriate legal notices. 2.5 Responsible for taking legal action and preparing legal court prosecution case files as well as giving evidence at court and attending to obtain warrant of entries as necessary. 2.6. You will work in collaboration with the wider service and will ensure compliance audits and enforcement activities are carried out in accordance with current legislation, and the council's enforcement policy. 2.7. Full Understanding of HHSRS EXPERIENCE: Demonstrate an understanding and experience of applying relevant housing legislation and providing advice and guidance within a Private Sector Housing setting. Demonstrate experience of applying and enforcing relevant legislation, statutory instruments and guidance. Demonstrate an ability to effectively interpret, deliver and resolve a range of legal / operational and resource matters. Demonstrate a commitment to service improvement to deliver customer focused outcomes. Understand the importance of influencing key stakeholders and demonstrate evidence of success. Experience and understanding of the value of team working Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Principal Planning Officer Development Management Location: Bexhill-on-Sea, East Sussex Salary : £40,302- £44,936 per annum + £2,907 Car Allowance. Starting salary dependent on qualifications and experience. Vacancy Type: Permanent, Full Time - 37 hours per week Are you a visionary planner ready to make a lasting impact? We are looking for an experienced and dynamic Principal Planning Officer to champion high profile developments and drive strategic growth. Rother District Council is an ambitious Council at the heart of 1066 Country in East Sussex. Based in Bexhill-on-Sea the district also covers the historic towns of Battle and Rye as well as a large, attractive rural area, predominantly falling within the High Weald National Landscape. Rother is a vibrant and inclusive district, and we are looking for a forward-thinking planning professional to join our talented and enthusiastic planning team. The successful candidate will join the team at an exciting time and will play a key role in helping us to shape Rother. You will have the opportunity to influence large scale projects and directly impact on local sustainability, housing and economic goals. As a valuable member of our planning team, you will join a progressive council that always puts their customers first. We know that to provide the best for our residents, businesses and visitors, we need to do the same for our staff. We have set out to make our workplaces happy and safe environments where staff feel content and valued. As part of this commitment, you will be able to work your way and enjoy the benefits of a modern hybrid working model with flexible core hours. You will need to have excellent analysis and problem-solving skills, as well as the ability to appreciate the long-term vision of the work you are doing. You will be determined to do your best and help shape the Rother of the future to the benefit of all who live, work and visit here. Responsibilities will include, but are not limited to: Deal with and prepare reports on planning applications, listed building applications and other forms of applications as submitted to the Local Planning Authority Prepare appeal statements and appear as a witness at Planning Hearings, Public Inquiries and court as and when required Deal as case officer with Major cases, including Major pre-application cases and schemes subject to a Planning Performance Agreements Attend Planning Committee to present cases and to advise members Carry out site inspections throughout the district in relation to planning application and enforcement reports and to carry out negotiations with applicants agents as appropriate Supporting the Development Manager and Development Management Team Leaders with taking responsibility for mentoring and management of more junior officers including leading weekly officer surgeries, signing off delegated reports and letters, undertaking 1-2-1s and annual appraisals and be responsible for the development of staff in the team to foster a collaborative, high-performing team Key Skills and Experience Planning or related degree Relevant local planning authority experience, including a proven track record of handling major and complex planning applications Excellent analytical skills Excellent time management and organisational skills Strong negotiation skills Clear and confident communication skills Ability to work within a team and mentor junior staff To work under pressure and deal with unforeseen and urgent demands A proactive problem solver who thrives in a fast-paced environment What Rother District Council can offer you: We take pride in offering an excellent employee experience, with benefits including: a competitive salary and annual leave entitlement plus statutory holidays membership of the Local Government Pension Scheme flexible and hybrid working arrangements subject to service requirements a clear career pathway and continuing professional development opportunities a range of staff benefits to help you boost your wellbeing and make your money go further The closing date for receipt of applications is on Sunday 30th August 2026. Interviews will be held week commencing 7th September 2026. To Apply If you feel you are a suitable candidate and would like to work for Rother District Council, please click apply to be redirected to their website to complete your application.
Aug 11, 2026
Full time
Principal Planning Officer Development Management Location: Bexhill-on-Sea, East Sussex Salary : £40,302- £44,936 per annum + £2,907 Car Allowance. Starting salary dependent on qualifications and experience. Vacancy Type: Permanent, Full Time - 37 hours per week Are you a visionary planner ready to make a lasting impact? We are looking for an experienced and dynamic Principal Planning Officer to champion high profile developments and drive strategic growth. Rother District Council is an ambitious Council at the heart of 1066 Country in East Sussex. Based in Bexhill-on-Sea the district also covers the historic towns of Battle and Rye as well as a large, attractive rural area, predominantly falling within the High Weald National Landscape. Rother is a vibrant and inclusive district, and we are looking for a forward-thinking planning professional to join our talented and enthusiastic planning team. The successful candidate will join the team at an exciting time and will play a key role in helping us to shape Rother. You will have the opportunity to influence large scale projects and directly impact on local sustainability, housing and economic goals. As a valuable member of our planning team, you will join a progressive council that always puts their customers first. We know that to provide the best for our residents, businesses and visitors, we need to do the same for our staff. We have set out to make our workplaces happy and safe environments where staff feel content and valued. As part of this commitment, you will be able to work your way and enjoy the benefits of a modern hybrid working model with flexible core hours. You will need to have excellent analysis and problem-solving skills, as well as the ability to appreciate the long-term vision of the work you are doing. You will be determined to do your best and help shape the Rother of the future to the benefit of all who live, work and visit here. Responsibilities will include, but are not limited to: Deal with and prepare reports on planning applications, listed building applications and other forms of applications as submitted to the Local Planning Authority Prepare appeal statements and appear as a witness at Planning Hearings, Public Inquiries and court as and when required Deal as case officer with Major cases, including Major pre-application cases and schemes subject to a Planning Performance Agreements Attend Planning Committee to present cases and to advise members Carry out site inspections throughout the district in relation to planning application and enforcement reports and to carry out negotiations with applicants agents as appropriate Supporting the Development Manager and Development Management Team Leaders with taking responsibility for mentoring and management of more junior officers including leading weekly officer surgeries, signing off delegated reports and letters, undertaking 1-2-1s and annual appraisals and be responsible for the development of staff in the team to foster a collaborative, high-performing team Key Skills and Experience Planning or related degree Relevant local planning authority experience, including a proven track record of handling major and complex planning applications Excellent analytical skills Excellent time management and organisational skills Strong negotiation skills Clear and confident communication skills Ability to work within a team and mentor junior staff To work under pressure and deal with unforeseen and urgent demands A proactive problem solver who thrives in a fast-paced environment What Rother District Council can offer you: We take pride in offering an excellent employee experience, with benefits including: a competitive salary and annual leave entitlement plus statutory holidays membership of the Local Government Pension Scheme flexible and hybrid working arrangements subject to service requirements a clear career pathway and continuing professional development opportunities a range of staff benefits to help you boost your wellbeing and make your money go further The closing date for receipt of applications is on Sunday 30th August 2026. Interviews will be held week commencing 7th September 2026. To Apply If you feel you are a suitable candidate and would like to work for Rother District Council, please click apply to be redirected to their website to complete your application.
Housing and Welfare Officer Walsall Contract £18.35 per hour Our client is looking for an experienced Housing and Welfare Officer 3 days on site. To provide a highly specialised Housing and Welfare service on all matters relating to Housing, Housing rights in accordance with the homelessness legislation, income maximisation, promotion of welfare benefits, protection of welfare rights and the delivery of increased prosperity and wellbeing to customers across the borough in accordance with Council policy, procedure and objectives. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Hybrid working, will be required in the office three days a week. To support the delivery of joint working and externally funded projects and initiatives within the service and with other partner agencies/stakeholders. To represent customers in Tribunals and/or Court Hearings in relation to Housing and Welfare matters. To deliver a progressive and responsive service to customers, partners and stakeholders. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Aug 11, 2026
Contractor
Housing and Welfare Officer Walsall Contract £18.35 per hour Our client is looking for an experienced Housing and Welfare Officer 3 days on site. To provide a highly specialised Housing and Welfare service on all matters relating to Housing, Housing rights in accordance with the homelessness legislation, income maximisation, promotion of welfare benefits, protection of welfare rights and the delivery of increased prosperity and wellbeing to customers across the borough in accordance with Council policy, procedure and objectives. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Hybrid working, will be required in the office three days a week. To support the delivery of joint working and externally funded projects and initiatives within the service and with other partner agencies/stakeholders. To represent customers in Tribunals and/or Court Hearings in relation to Housing and Welfare matters. To deliver a progressive and responsive service to customers, partners and stakeholders. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Senior Customer Service Advisor - Revenues & Benefits Enfield Contract £18.92 per hour Our client is looking for an experienced Senior Customer Service Advisor - Revenues & Benefits The first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional advice to anyone who contacts us at the contact centre. We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position to work across Customer Operations Services to provide support for the contact centre (telephony and webchat) for the Council Tax and Housing Benefits front line service. You have to provide and have knowledge of a comprehensive and in-depth telephony/webchat service for council tax / council tax support / housing benefit and recovery enquiries to operate as part of the team providing the efficient day-to-day operation of first point of contact for customer and online support services, enabling customers to resolve issues first-time and focusing on encouraging and supporting customers to self-serve. This role focuses on advising customers on complex enquiries relating the billing, collection and recovery of council tax and assist customers with their queries relating to housing benefit and council tax support, and you will be a specialist advisor on council tax. This is one of many roles we are currently looking for suitable candidates for visit our website. To be successful, we require that you match the following criteria. • Ready to work between the hours of 9am -5pm Monday to Friday. • Work at the Civic Centre twice a week (but may need to do more days if required) and working from home. • To be a specialist in advising full spectrum of council tax and housing benefit enquiries, consistent with current regulations and policies and have a positive attitude toward customers. • To be able to navigate Civica system's such as Open Revenues and D360. • Will go the extra mile to help our customers and listen to their needs. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Aug 11, 2026
Contractor
Senior Customer Service Advisor - Revenues & Benefits Enfield Contract £18.92 per hour Our client is looking for an experienced Senior Customer Service Advisor - Revenues & Benefits The first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional advice to anyone who contacts us at the contact centre. We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position to work across Customer Operations Services to provide support for the contact centre (telephony and webchat) for the Council Tax and Housing Benefits front line service. You have to provide and have knowledge of a comprehensive and in-depth telephony/webchat service for council tax / council tax support / housing benefit and recovery enquiries to operate as part of the team providing the efficient day-to-day operation of first point of contact for customer and online support services, enabling customers to resolve issues first-time and focusing on encouraging and supporting customers to self-serve. This role focuses on advising customers on complex enquiries relating the billing, collection and recovery of council tax and assist customers with their queries relating to housing benefit and council tax support, and you will be a specialist advisor on council tax. This is one of many roles we are currently looking for suitable candidates for visit our website. To be successful, we require that you match the following criteria. • Ready to work between the hours of 9am -5pm Monday to Friday. • Work at the Civic Centre twice a week (but may need to do more days if required) and working from home. • To be a specialist in advising full spectrum of council tax and housing benefit enquiries, consistent with current regulations and policies and have a positive attitude toward customers. • To be able to navigate Civica system's such as Open Revenues and D360. • Will go the extra mile to help our customers and listen to their needs. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Qualified Social Worker, Hospital Discharge Team, Rochdale Council Pay rate to £30 per hour Contract role Vitalis are recruiting for experienced Social Worker to work in a Hospital Discharge Team in Rochdale Council.Rochdale Adult Care is CQC rated GOOD and is pleased to offer an opportunity for a positive enthusiastic Qualified Social Worker registered with Social Work England to join the Home First Hospital Discharge Hub, based within the Integrated Middleton Locality. Hospital Social Work requires you to be a confident, dynamic fast paced individual with excellent communication skills. You will have experience and motivation to work with adults, their carers' and develop positive relationships with health colleagues across the hospital sites. Working within timescales and deadlines is essential for this roleIt is an exciting time across Adult Care, as we embark and continue on our change and transformation journey to truly make a difference to the lives of our residents.Our workforce is our biggest asset and a lot has been done which we are really proud of but there is a lot still to do. We are looking for amazing people who share our vision and values to join our team and have some fantastic opportunities for a motivated and forward-thinking Social Worker to join our Home First Discharge Hub Team.Our Integrated Neighbourhood Teams are at the heart of our adult care service, delivering and reviewing innovative services for our residents, helping to reduce health inequalities, enhance life and support independent living. We work across friendly, dynamic teams alongside our district nurse colleagues with a focus on partnership working to achieve best practice and desired outcomes for our residents. We take pride in everything we do to ensure our services continue to be of an excellent and high-quality standard. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Aug 11, 2026
Contractor
Qualified Social Worker, Hospital Discharge Team, Rochdale Council Pay rate to £30 per hour Contract role Vitalis are recruiting for experienced Social Worker to work in a Hospital Discharge Team in Rochdale Council.Rochdale Adult Care is CQC rated GOOD and is pleased to offer an opportunity for a positive enthusiastic Qualified Social Worker registered with Social Work England to join the Home First Hospital Discharge Hub, based within the Integrated Middleton Locality. Hospital Social Work requires you to be a confident, dynamic fast paced individual with excellent communication skills. You will have experience and motivation to work with adults, their carers' and develop positive relationships with health colleagues across the hospital sites. Working within timescales and deadlines is essential for this roleIt is an exciting time across Adult Care, as we embark and continue on our change and transformation journey to truly make a difference to the lives of our residents.Our workforce is our biggest asset and a lot has been done which we are really proud of but there is a lot still to do. We are looking for amazing people who share our vision and values to join our team and have some fantastic opportunities for a motivated and forward-thinking Social Worker to join our Home First Discharge Hub Team.Our Integrated Neighbourhood Teams are at the heart of our adult care service, delivering and reviewing innovative services for our residents, helping to reduce health inequalities, enhance life and support independent living. We work across friendly, dynamic teams alongside our district nurse colleagues with a focus on partnership working to achieve best practice and desired outcomes for our residents. We take pride in everything we do to ensure our services continue to be of an excellent and high-quality standard. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Customer Service Officer Watford Salary: £30,386 (pro rata) 6 Month Fixed Term Contract, 37 hours per week (office-based) The Vacancy Introduction to the role We work with our customers and communities to change lives, and we re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the voice and face of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within acall center. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customerfocused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience. What s the role? Key Accountabilities: Be the first point of contact for the organisation s customers, assisting with a range of enquiries and liaising with other staff members as require. Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible. Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner. Focus on creating a first time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively. Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through to satisfactory resolution. Provide accurate repairs advice to customers. Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders. Acting as a key point of contact for customer enquiries and signposting customer queries appropriately. Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers. Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer. To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction. What are we looking for? Essential: At least 2 years experience in Customer Service / Reception Qualifications in Customer Service / Customer Care You will need to maintain a satisfactory basic level DBS check What can we offer you? 28 days annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click apply now , tell us why you ve got what it takes, and attach a copy of your current CV. Closing date: 23rd August 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)
Aug 11, 2026
Contractor
Customer Service Officer Watford Salary: £30,386 (pro rata) 6 Month Fixed Term Contract, 37 hours per week (office-based) The Vacancy Introduction to the role We work with our customers and communities to change lives, and we re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the voice and face of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within acall center. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customerfocused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience. What s the role? Key Accountabilities: Be the first point of contact for the organisation s customers, assisting with a range of enquiries and liaising with other staff members as require. Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible. Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner. Focus on creating a first time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively. Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through to satisfactory resolution. Provide accurate repairs advice to customers. Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders. Acting as a key point of contact for customer enquiries and signposting customer queries appropriately. Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers. Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer. To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction. What are we looking for? Essential: At least 2 years experience in Customer Service / Reception Qualifications in Customer Service / Customer Care You will need to maintain a satisfactory basic level DBS check What can we offer you? 28 days annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click apply now , tell us why you ve got what it takes, and attach a copy of your current CV. Closing date: 23rd August 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)
Aatom Recruitment is looking for Principal Enforcement Officer on behalf of a Local Authority. Job Title: Principal Enforcement Officer Contract Duration: 3 Months Hours Per Week: 36 Main Purpose of the Job: To lead and deliver complex housing enforcement activities and investigations to ensure compliance with housing legislation, licensing requirements, and regulatory standards in the private rented sector. To provide expert advice, guidance and support on housing enforcement matters, protecting residents from poor housing conditions, unlawful housing practices and associated risks to health, safety and wellbeing, while contributing to the Council's strategic housing and community safety objectives. Main Responsibilities / Accountabilities / Key Results Areas The postholder will be expected to effectively deliver the following responsibilities and outcomes: Lead on the investigation and enforcement of complex housing cases involving breaches of housing legislation, licensing conditions, property standards and management regulations. Provide specialist advice and guidance to managers, senior officers, elected Members and partner agencies on housing enforcement legislation, policy and procedure. Ensure that enforcement decisions are evidence-based, proportionate, consistent and compliant with relevant legislation, statutory guidance, Council policies and procedures. Conduct inspections of residential premises, including Houses in Multiple Occupation (HMOs), licensed properties and privately rented accommodation, identifying hazards and determining appropriate interventions. Prepare, serve and monitor statutory notices, civil penalties, prohibition orders, improvement notices, emergency remedial actions and other formal enforcement measures as appropriate. Lead and undertake investigations into housing offences, including breaches of the Housing Act 2004, Management of Houses in Multiple Occupation Regulations, licensing schemes and associated legislation. Prepare detailed reports, witness statements, prosecution files and evidential records for legal proceedings, ensuring compliance with criminal procedure and evidential requirements. Represent the Council in court proceedings, tribunals, interviews under caution, public inquiries and other formal hearings as required. Work closely with Legal Services to progress prosecutions, appeals, injunctions, rent repayment orders and other enforcement actions. Develop and maintain effective partnerships with internal and external stakeholders to support coordinated enforcement activity and improve outcomes for residents. Undertake the general work of a Principal Enforcement Officer (Housing Enforcement) including: Managing a substantial caseload of complex enforcement investigations, operating with a high degree of autonomy and professional judgement. Planning, coordinating and delivering enforcement activities in accordance with service priorities, performance targets and statutory obligations. Conducting site inspections, property surveys and evidence-gathering exercises to assess compliance with legislative and licensing requirements. Undertaking interviews under caution and gathering evidence in accordance with the Police and Criminal Evidence Act (PACE) and associated codes of practice. Preparing enforcement notices, legal documentation, schedules of works and prosecution files to the required evidential standards. Instructing and liaising with Legal Services, Counsel and external experts where appropriate, ensuring effective progression of legal proceedings. Attending court, tribunal and appeal hearings, giving professional evidence and representing the Council's interests as required. Providing technical advice, training and guidance to colleagues, internal departments, elected Members and external stakeholders. Monitoring and reviewing compliance with statutory notices, licence conditions and enforcement actions, taking further action where necessary. Maintaining accurate records and making effective use of case management systems, databases and regulatory enforcement software.
Aug 11, 2026
Contractor
Aatom Recruitment is looking for Principal Enforcement Officer on behalf of a Local Authority. Job Title: Principal Enforcement Officer Contract Duration: 3 Months Hours Per Week: 36 Main Purpose of the Job: To lead and deliver complex housing enforcement activities and investigations to ensure compliance with housing legislation, licensing requirements, and regulatory standards in the private rented sector. To provide expert advice, guidance and support on housing enforcement matters, protecting residents from poor housing conditions, unlawful housing practices and associated risks to health, safety and wellbeing, while contributing to the Council's strategic housing and community safety objectives. Main Responsibilities / Accountabilities / Key Results Areas The postholder will be expected to effectively deliver the following responsibilities and outcomes: Lead on the investigation and enforcement of complex housing cases involving breaches of housing legislation, licensing conditions, property standards and management regulations. Provide specialist advice and guidance to managers, senior officers, elected Members and partner agencies on housing enforcement legislation, policy and procedure. Ensure that enforcement decisions are evidence-based, proportionate, consistent and compliant with relevant legislation, statutory guidance, Council policies and procedures. Conduct inspections of residential premises, including Houses in Multiple Occupation (HMOs), licensed properties and privately rented accommodation, identifying hazards and determining appropriate interventions. Prepare, serve and monitor statutory notices, civil penalties, prohibition orders, improvement notices, emergency remedial actions and other formal enforcement measures as appropriate. Lead and undertake investigations into housing offences, including breaches of the Housing Act 2004, Management of Houses in Multiple Occupation Regulations, licensing schemes and associated legislation. Prepare detailed reports, witness statements, prosecution files and evidential records for legal proceedings, ensuring compliance with criminal procedure and evidential requirements. Represent the Council in court proceedings, tribunals, interviews under caution, public inquiries and other formal hearings as required. Work closely with Legal Services to progress prosecutions, appeals, injunctions, rent repayment orders and other enforcement actions. Develop and maintain effective partnerships with internal and external stakeholders to support coordinated enforcement activity and improve outcomes for residents. Undertake the general work of a Principal Enforcement Officer (Housing Enforcement) including: Managing a substantial caseload of complex enforcement investigations, operating with a high degree of autonomy and professional judgement. Planning, coordinating and delivering enforcement activities in accordance with service priorities, performance targets and statutory obligations. Conducting site inspections, property surveys and evidence-gathering exercises to assess compliance with legislative and licensing requirements. Undertaking interviews under caution and gathering evidence in accordance with the Police and Criminal Evidence Act (PACE) and associated codes of practice. Preparing enforcement notices, legal documentation, schedules of works and prosecution files to the required evidential standards. Instructing and liaising with Legal Services, Counsel and external experts where appropriate, ensuring effective progression of legal proceedings. Attending court, tribunal and appeal hearings, giving professional evidence and representing the Council's interests as required. Providing technical advice, training and guidance to colleagues, internal departments, elected Members and external stakeholders. Monitoring and reviewing compliance with statutory notices, licence conditions and enforcement actions, taking further action where necessary. Maintaining accurate records and making effective use of case management systems, databases and regulatory enforcement software.
Job Title: Temporary Resident Liaison Officer Location: Greater Manchester Contract Type: Temporary (6 Months) Are you passionate about making a difference in the lives of residents? Do you thrive in a dynamic environment where communication and collaboration are key? If so, we have an exciting opportunity for you as a Temporary Resident Liaison Officer! About the Role: As a vital member of our Asset Management Team, you will be at the forefront of our investment and improvement programmes. Your mission? To ensure that residents feel valued and informed throughout every step of the journey. You will build strong relationships, facilitate access for planned works, and deliver outstanding customer experiences. Key Responsibilities: Serve as the primary point of contact for residents during planned investment and asset management initiatives, ensuring timely and clear communication. Collaborate with our Warm Homes delivery partner to engage residents and support energy efficiency improvements. Identify residents needing extra support and coordinate assistance with colleagues and partner organisations. Build positive relationships to maximise participation in planned works and minimise delays. Work closely with the Communities Team to support vulnerable residents and address local issues. Engage with internal teams to deliver a seamless customer experience. Maintain accurate records of resident interactions and monitor satisfaction levels. Promote the benefits of our Warm Homes and investment programmes to residents. What We're Looking For: Experience in a customer-facing, resident engagement or liaison role, ideally within housing or asset management. Exceptional communication and interpersonal skills to foster trust and positive relationships. Strong organisational skills with the ability to manage multiple priorities effectively. Ability to navigate challenging situations with professionalism and empathy. Proficiency in Microsoft Office and housing management systems. Full UK driving licence and access to a vehicle (where required). Desirable Skills: Experience with retrofit or energy efficiency programmes. Knowledge of social housing asset management. Familiarity with safeguarding and tenancy-related issues. Key Competencies: Customer-focused and solution-oriented Excellent communicator and relationship builder Organised, proactive, and adaptable Empathetic and approachable Contact Liam Jones on (url removed) or (phone number removed) to discuss in more detail.
Aug 11, 2026
Seasonal
Job Title: Temporary Resident Liaison Officer Location: Greater Manchester Contract Type: Temporary (6 Months) Are you passionate about making a difference in the lives of residents? Do you thrive in a dynamic environment where communication and collaboration are key? If so, we have an exciting opportunity for you as a Temporary Resident Liaison Officer! About the Role: As a vital member of our Asset Management Team, you will be at the forefront of our investment and improvement programmes. Your mission? To ensure that residents feel valued and informed throughout every step of the journey. You will build strong relationships, facilitate access for planned works, and deliver outstanding customer experiences. Key Responsibilities: Serve as the primary point of contact for residents during planned investment and asset management initiatives, ensuring timely and clear communication. Collaborate with our Warm Homes delivery partner to engage residents and support energy efficiency improvements. Identify residents needing extra support and coordinate assistance with colleagues and partner organisations. Build positive relationships to maximise participation in planned works and minimise delays. Work closely with the Communities Team to support vulnerable residents and address local issues. Engage with internal teams to deliver a seamless customer experience. Maintain accurate records of resident interactions and monitor satisfaction levels. Promote the benefits of our Warm Homes and investment programmes to residents. What We're Looking For: Experience in a customer-facing, resident engagement or liaison role, ideally within housing or asset management. Exceptional communication and interpersonal skills to foster trust and positive relationships. Strong organisational skills with the ability to manage multiple priorities effectively. Ability to navigate challenging situations with professionalism and empathy. Proficiency in Microsoft Office and housing management systems. Full UK driving licence and access to a vehicle (where required). Desirable Skills: Experience with retrofit or energy efficiency programmes. Knowledge of social housing asset management. Familiarity with safeguarding and tenancy-related issues. Key Competencies: Customer-focused and solution-oriented Excellent communicator and relationship builder Organised, proactive, and adaptable Empathetic and approachable Contact Liam Jones on (url removed) or (phone number removed) to discuss in more detail.
Clarion Housing Group Limited
Borehamwood, Hertfordshire
Location: Hybrid/Borehamwood Salary: £42,330 - £49,513 per annum pro rata Hours: 36 per week Contract Type: Fixed Term Contract until 31st March 2027 Clarion Futures is one of 10 housing associations awarded a grant by Learning and Work Institute and Youth Future Foundation to deliver a Jobs Plus pilot programme supporting people into work and training. This programme is based in two hubs in Penge and Borehamwood, providing a range of support services under one roof, including housing, employment, health, skills, digital and financial inclusion. The pilot is funded until March 2027 and aims to assess the feasibility and effectiveness of the Jobs Plus model in a UK context. We're seeking a motivated, self-driven and highly organised Employment Support Officer to join our team and play a vital role in delivering an externally funded programme. In this position, you'll use your expertise in employability to empower individuals to make confident choices about their future. Working closely with local employers and community partners, you'll help create sustainable pathways into work and self-employment, making a real difference to both individuals and the wider community. This is your chance to be the person who helps someone take that life changing step into their dream career. Drawing on your experience in employability support and your verified ability to deliver successful projects, you'll support long term unemployed people in rebuilding their confidence, skills and prospects, enabling them to transform their lives. It is an opportunity to make a meaningful and lasting impact, something you can truly take pride in. If you hold a Level 4 NVQ Diploma in Advice and Guidance (IAG) or an equivalent qualification, we would love to hear from you. If this sounds like an opportunity for you, then please review the full role profile on our careers page before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. At Clarion Housing Group, we support the responsible use of AI. Closing Date: Monday 24th August 2026 at midnight. Interviews will take place on Thursday 10th September 2026. This is a hybrid role with a base location at a Community Centre in Borehamwood. Candidates will be expected to work from a centre 3 days per week. Applicants must be able to travel across the region as required. This post is subject to an Enhanced Adult plus barred list check. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Aug 11, 2026
Full time
Location: Hybrid/Borehamwood Salary: £42,330 - £49,513 per annum pro rata Hours: 36 per week Contract Type: Fixed Term Contract until 31st March 2027 Clarion Futures is one of 10 housing associations awarded a grant by Learning and Work Institute and Youth Future Foundation to deliver a Jobs Plus pilot programme supporting people into work and training. This programme is based in two hubs in Penge and Borehamwood, providing a range of support services under one roof, including housing, employment, health, skills, digital and financial inclusion. The pilot is funded until March 2027 and aims to assess the feasibility and effectiveness of the Jobs Plus model in a UK context. We're seeking a motivated, self-driven and highly organised Employment Support Officer to join our team and play a vital role in delivering an externally funded programme. In this position, you'll use your expertise in employability to empower individuals to make confident choices about their future. Working closely with local employers and community partners, you'll help create sustainable pathways into work and self-employment, making a real difference to both individuals and the wider community. This is your chance to be the person who helps someone take that life changing step into their dream career. Drawing on your experience in employability support and your verified ability to deliver successful projects, you'll support long term unemployed people in rebuilding their confidence, skills and prospects, enabling them to transform their lives. It is an opportunity to make a meaningful and lasting impact, something you can truly take pride in. If you hold a Level 4 NVQ Diploma in Advice and Guidance (IAG) or an equivalent qualification, we would love to hear from you. If this sounds like an opportunity for you, then please review the full role profile on our careers page before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. At Clarion Housing Group, we support the responsible use of AI. Closing Date: Monday 24th August 2026 at midnight. Interviews will take place on Thursday 10th September 2026. This is a hybrid role with a base location at a Community Centre in Borehamwood. Candidates will be expected to work from a centre 3 days per week. Applicants must be able to travel across the region as required. This post is subject to an Enhanced Adult plus barred list check. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
