Service Coordinator / Call Planner Location: Greater Manchester Salary: £25,900 Hours: Full Time Join a Growing Facilities Services Team An exciting opportunity has arisen for an organised, customer-focused Service Coordinator / Call Planner to join a well-established and rapidly growing business operating within the facilities and building services sector. This is a fast-paced role where you'll be at the heart of service delivery, coordinating engineers, managing customer requests, and ensuring service level agreements are consistently achieved. If you enjoy problem-solving, working in a busy environment, and being a key link between customers and operational teams, we'd love to hear from you. The Role As a Service Coordinator, you will play a critical role in supporting the delivery of planned and reactive maintenance services. Working closely with engineers, customers, suppliers, and internal stakeholders, you will ensure works are effectively scheduled, tracked, and completed within agreed timescales. This is an excellent opportunity for someone who thrives in a dynamic environment and enjoys balancing customer service, planning, and operational coordination responsibilities. Key Responsibilities Manage incoming service requests via email and client systems. Schedule and allocate reactive and planned maintenance works to field-based engineers. Monitor job progress and ensure service level agreements (SLAs) are achieved. Prioritise workloads to maximise engineer productivity and operational efficiency. Liaise with customers to provide updates, estimated attendance times, and job progress information. Coordinate planned preventive maintenance (PPM) visits and remedial works. Monitor outstanding jobs and ensure no works are left unattended or unactioned. Handle escalations and proactively follow up on outstanding work orders. Ensure accurate record keeping across internal systems. Coordinate specialist and multi-person attendance requirements. Escalate jobs that exceed agreed thresholds or require management intervention. Support the wider planning team and provide cover for colleagues when required. Maintain clear communication with operational teams, customers, and management. Contribute to the delivery of a high-quality customer experience at all times. About You To be successful in this role, you will have: Previous experience in a scheduling, planning, service desk, helpdesk, or coordination role. Excellent organisational and time management skills. Strong communication skills, both written and verbal. The ability to prioritise competing demands in a fast-paced environment. A proactive and solutions-focused approach. Excellent attention to detail and accuracy. Strong IT skills and experience working with service management systems. The ability to work effectively both independently and as part of a team. Experience within facilities management, maintenance, engineering, security, or building services would be advantageous but is not essential. What's on Offer? Competitive salary. Stable, full-time permanent opportunity. The chance to join a respected and growing organisation. Supportive team environment. Ongoing training and development opportunities. Career progression prospects within a thriving business. A varied and rewarding role where no two days are the same. Apply Today If you're a highly organised coordinator with a passion for delivering excellent customer service and keeping operations running smoothly, we'd love to hear from you.
Aug 01, 2026
Full time
Service Coordinator / Call Planner Location: Greater Manchester Salary: £25,900 Hours: Full Time Join a Growing Facilities Services Team An exciting opportunity has arisen for an organised, customer-focused Service Coordinator / Call Planner to join a well-established and rapidly growing business operating within the facilities and building services sector. This is a fast-paced role where you'll be at the heart of service delivery, coordinating engineers, managing customer requests, and ensuring service level agreements are consistently achieved. If you enjoy problem-solving, working in a busy environment, and being a key link between customers and operational teams, we'd love to hear from you. The Role As a Service Coordinator, you will play a critical role in supporting the delivery of planned and reactive maintenance services. Working closely with engineers, customers, suppliers, and internal stakeholders, you will ensure works are effectively scheduled, tracked, and completed within agreed timescales. This is an excellent opportunity for someone who thrives in a dynamic environment and enjoys balancing customer service, planning, and operational coordination responsibilities. Key Responsibilities Manage incoming service requests via email and client systems. Schedule and allocate reactive and planned maintenance works to field-based engineers. Monitor job progress and ensure service level agreements (SLAs) are achieved. Prioritise workloads to maximise engineer productivity and operational efficiency. Liaise with customers to provide updates, estimated attendance times, and job progress information. Coordinate planned preventive maintenance (PPM) visits and remedial works. Monitor outstanding jobs and ensure no works are left unattended or unactioned. Handle escalations and proactively follow up on outstanding work orders. Ensure accurate record keeping across internal systems. Coordinate specialist and multi-person attendance requirements. Escalate jobs that exceed agreed thresholds or require management intervention. Support the wider planning team and provide cover for colleagues when required. Maintain clear communication with operational teams, customers, and management. Contribute to the delivery of a high-quality customer experience at all times. About You To be successful in this role, you will have: Previous experience in a scheduling, planning, service desk, helpdesk, or coordination role. Excellent organisational and time management skills. Strong communication skills, both written and verbal. The ability to prioritise competing demands in a fast-paced environment. A proactive and solutions-focused approach. Excellent attention to detail and accuracy. Strong IT skills and experience working with service management systems. The ability to work effectively both independently and as part of a team. Experience within facilities management, maintenance, engineering, security, or building services would be advantageous but is not essential. What's on Offer? Competitive salary. Stable, full-time permanent opportunity. The chance to join a respected and growing organisation. Supportive team environment. Ongoing training and development opportunities. Career progression prospects within a thriving business. A varied and rewarding role where no two days are the same. Apply Today If you're a highly organised coordinator with a passion for delivering excellent customer service and keeping operations running smoothly, we'd love to hear from you.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Location: Rotherham Salary: £26,000 - £28,000 (depending on experience) Hours: Monday to Friday, 9:00am - 5:00pm Andy File Associates Limited is working as a Recruitment Agency on behalf of our client for this permanent vacancy. Join a growing Facilities Management business Our client is an ambitious and expanding facilities management company with an excellent reputation for delivering outstanding customer service. Due to continued growth, they are looking to add another Helpdesk Coordinator to their friendly and supportive team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on delivering excellent customer service and takes pride in keeping things organised. Whether you already have experience within Facilities Management or come from a customer-focused, relationship-driven background such as automotive, sales or service coordination, we'd love to hear from you. The Role As a Helpdesk Coordinator you'll be the first point of contact for customers, ensuring maintenance requests and service calls are dealt with efficiently from start to finish. Working within a busy helpdesk team, you'll liaise with clients, engineers and contractors to ensure work is completed within agreed service levels while keeping customers updated throughout the process. Key Responsibilities Log and coordinate reactive maintenance requests. Schedule engineers and contractors. Monitor jobs through to completion. Keep customers updated on progress. Ensure service level agreements (SLAs) are achieved. Escalate urgent issues where required. Maintain accurate records using the helpdesk system. Deliver an exceptional customer experience on every interaction. About You You'll be organised, proactive and enjoy working in a busy environment where no two days are the same. You'll ideally have experience in one of the following: Facilities Management helpdesk Service desk or maintenance coordination Customer service Service administration Automotive or consultative sales Scheduling or planning You'll also have: Excellent communication skills. Strong organisational skills with the ability to prioritise. Good IT skills and confidence using multiple systems. A positive, solutions-focused approach. The ability to build strong relationships with customers and colleagues. Knowledge of Facilities Management or CAFM/helpdesk systems would be advantageous but is not essential, as full training will be provided. What's on Offer? Permanent, full-time position. Monday-Friday working hours (9am-5pm). Friendly and supportive team. Modern office environment. Career progression within a growing business. Ongoing training and development. Opportunity to join a company that genuinely values its people.
Aug 01, 2026
Full time
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Location: Rotherham Salary: £26,000 - £28,000 (depending on experience) Hours: Monday to Friday, 9:00am - 5:00pm Andy File Associates Limited is working as a Recruitment Agency on behalf of our client for this permanent vacancy. Join a growing Facilities Management business Our client is an ambitious and expanding facilities management company with an excellent reputation for delivering outstanding customer service. Due to continued growth, they are looking to add another Helpdesk Coordinator to their friendly and supportive team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on delivering excellent customer service and takes pride in keeping things organised. Whether you already have experience within Facilities Management or come from a customer-focused, relationship-driven background such as automotive, sales or service coordination, we'd love to hear from you. The Role As a Helpdesk Coordinator you'll be the first point of contact for customers, ensuring maintenance requests and service calls are dealt with efficiently from start to finish. Working within a busy helpdesk team, you'll liaise with clients, engineers and contractors to ensure work is completed within agreed service levels while keeping customers updated throughout the process. Key Responsibilities Log and coordinate reactive maintenance requests. Schedule engineers and contractors. Monitor jobs through to completion. Keep customers updated on progress. Ensure service level agreements (SLAs) are achieved. Escalate urgent issues where required. Maintain accurate records using the helpdesk system. Deliver an exceptional customer experience on every interaction. About You You'll be organised, proactive and enjoy working in a busy environment where no two days are the same. You'll ideally have experience in one of the following: Facilities Management helpdesk Service desk or maintenance coordination Customer service Service administration Automotive or consultative sales Scheduling or planning You'll also have: Excellent communication skills. Strong organisational skills with the ability to prioritise. Good IT skills and confidence using multiple systems. A positive, solutions-focused approach. The ability to build strong relationships with customers and colleagues. Knowledge of Facilities Management or CAFM/helpdesk systems would be advantageous but is not essential, as full training will be provided. What's on Offer? Permanent, full-time position. Monday-Friday working hours (9am-5pm). Friendly and supportive team. Modern office environment. Career progression within a growing business. Ongoing training and development. Opportunity to join a company that genuinely values its people.
NMS Recruit Ltd t/a Russell Taylor Group
Whitefield, Manchester
Helpdesk Service Coordinator - Facilities - 28,000 + 10% Bonus + Healthcare + Pension We are recruiting for a growing organisation who are looking for two Helpdesk Service Coordinators to work in their head office in North Manchester on their Service Helpdesk, these are expansion roles due to increased national contracts won. Account managing their clients service and maintenance requirements, workload scheduling, planning PPM works and reactive callouts. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required. Helpdesk Service Coordinator - Package Salary 28,000 10% Bonus Healthcare Plan 2 paid CSR Days Private Pension 23 Days holiday rising to 28 with service + Bank Holidays Helpdesk Service Coordinator - Requirements Used to working on a busy helpdesk - Desirable Scheduling of Engineers workloads - Desirable Full Driving Licence - Desirable IT Skills and Reporting on CAFM systems - Desirable These roles would suit people who has worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers workloads are scheduled. We will accept applications from those who have worked as a Help desk Coordinator, Helpdesk Team Leader, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Helpdesk Support, Service planner, Help Desk Engineer, Helpdesk Coordinator. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Jul 31, 2026
Full time
Helpdesk Service Coordinator - Facilities - 28,000 + 10% Bonus + Healthcare + Pension We are recruiting for a growing organisation who are looking for two Helpdesk Service Coordinators to work in their head office in North Manchester on their Service Helpdesk, these are expansion roles due to increased national contracts won. Account managing their clients service and maintenance requirements, workload scheduling, planning PPM works and reactive callouts. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required. Helpdesk Service Coordinator - Package Salary 28,000 10% Bonus Healthcare Plan 2 paid CSR Days Private Pension 23 Days holiday rising to 28 with service + Bank Holidays Helpdesk Service Coordinator - Requirements Used to working on a busy helpdesk - Desirable Scheduling of Engineers workloads - Desirable Full Driving Licence - Desirable IT Skills and Reporting on CAFM systems - Desirable These roles would suit people who has worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers workloads are scheduled. We will accept applications from those who have worked as a Help desk Coordinator, Helpdesk Team Leader, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Helpdesk Support, Service planner, Help Desk Engineer, Helpdesk Coordinator. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
NMS Recruit Ltd t/a Russell Taylor Group
Whitefield, Manchester
Small Works Technical Estimator - Facilities - upto 30,000 + 10% Bonus + Healthcare + Pension We are recruiting for a growing organisation who are looking for for a Small Works Estimator to work in their head office in North Manchester who will be responsible for pulling together small works quotes/pricing and then following them through with the client and engineering teams This is an expansion role due to increased national contracts won. This role will need someone who has costing their clients service and maintenance reactive workload and projects. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required. Small Works Technical Estimator - Package Salary upto 30,000 10% Bonus Healthcare Plan 2 paid CSR Days Private Pension 23 Days holiday rising to 28 with service + Bank Holidays Small Works Technical Estimator - Requirements Used to working on a busy helpdesk - Desirable Scheduling of Engineers workloads - Desirable Full Driving Licence - Desirable IT Skills and Reporting on CAFM systems - Desirable This role would suit people who has worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers extra repairs / small projects works need to be costed / priced and quotes put together and sent for approval by the client. Then scheduled, compleated, closed off and invoiced. We will accept applications from those who have worked as a Technical Estimator, Small works Estimator, Technical Estimator, Applications Engineer, Estimation, QS, Small works Manager, Estimation Technician, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Helpdesk Support, Service Planner, Help Desk Engineer, Helpdesk Coordinator, Planner, Scheduler. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Jul 31, 2026
Full time
Small Works Technical Estimator - Facilities - upto 30,000 + 10% Bonus + Healthcare + Pension We are recruiting for a growing organisation who are looking for for a Small Works Estimator to work in their head office in North Manchester who will be responsible for pulling together small works quotes/pricing and then following them through with the client and engineering teams This is an expansion role due to increased national contracts won. This role will need someone who has costing their clients service and maintenance reactive workload and projects. This role is a full-time office-based role, not hybrid however there is flexibility on start and finish times, Monday to Friday, no Weekends or evenings required. Small Works Technical Estimator - Package Salary upto 30,000 10% Bonus Healthcare Plan 2 paid CSR Days Private Pension 23 Days holiday rising to 28 with service + Bank Holidays Small Works Technical Estimator - Requirements Used to working on a busy helpdesk - Desirable Scheduling of Engineers workloads - Desirable Full Driving Licence - Desirable IT Skills and Reporting on CAFM systems - Desirable This role would suit people who has worked within Facilities Management, Construction, Industrial Maintenance, or a Hire organisation or within other similar industries where service engineers extra repairs / small projects works need to be costed / priced and quotes put together and sent for approval by the client. Then scheduled, compleated, closed off and invoiced. We will accept applications from those who have worked as a Technical Estimator, Small works Estimator, Technical Estimator, Applications Engineer, Estimation, QS, Small works Manager, Estimation Technician, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service coordinator, Service Scheduler, Helpdesk Support, Service Planner, Help Desk Engineer, Helpdesk Coordinator, Planner, Scheduler. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Facilities Helpdesk Coordinator / Operations Coordinator Location: Caterham, Surrey Salary: £35,000 £40,000 DOE Contract: Full Time, Permanent Join Foxleys Foxleys is a well-established commercial building maintenance and refurbishment contractor delivering planned and reactive fabric maintenance services across London and the South East. Working with some of the UK's largest managing agents, including Savills, CBRE, Cushman & Wakefield, JLL and Knight Frank, we pride ourselves on delivering exceptional customer service, rapid response times and high-quality workmanship. Due to continued growth, we are looking for an organised and proactive Facilities Helpdesk Coordinator to become a key member of our operations team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in delivering excellent customer service. The Role You'll be at the heart of our business, coordinating reactive maintenance works from the moment they're reported through to completion. You'll communicate with clients, engineers and suppliers throughout the day, ensuring every job is managed efficiently while delivering the highest levels of customer service. No two days are ever the same. Key Responsibilities • Managing the helpdesk phone line and shared email inbox • Logging maintenance requests onto The BigChange system • Raising and allocating jobs to engineers • Scheduling reactive and planned maintenance works • Liaising with engineers throughout the day regarding attendance, progress and completion • Organising engineer diaries to maximise efficiency • Ordering and coordinating materials with suppliers • Updating clients with progress reports and job updates • Building strong relationships with commercial managing agents including Savills, CBRE, Cushman & Wakefield and other blue-chip clients • Monitoring outstanding jobs to ensure service level agreements (SLAs) are achieved • Uploading photographs, reports and completion information • Raising purchase orders where required • Ensuring all job information is accurate and up to date • Assisting with quotations and follow-up works • Supporting the Operations Manager with day-to-day scheduling and workload planning About You We're looking for someone who is highly organised, calm under pressure and enjoys working in a busy office environment. You'll be confident communicating with customers, engineers and suppliers and able to juggle multiple priorities throughout the day. Essential • Previous experience within a facilities management, maintenance or construction environment • Excellent telephone manner • Strong customer service skills • Excellent organisational skills • Ability to prioritise a busy workload • Good IT skills • High attention to detail • Excellent communication skills • Ability to work as part of a team Desirable • Experience using The BigChange system • Experience using CAFM or job management software • Previous Helpdesk or Scheduling experience • Knowledge of commercial building maintenance • Experience working with managing agents What We Offer • Competitive salary (£35,000 £40,000 DOE) • Company pension • 28 days annual leave including bank holidays • Ongoing training and development • Career progression opportunities • Friendly and supportive team • Modern office environment • Free on-site parking • Company events • Long-term job security with an established business operating since 1993 Why Join Foxleys At Foxleys, we believe our people are our greatest asset. We invest in our team, encourage progression from within and provide a supportive working environment where everyone contributes to the success of the business. You'll become part of a close-knit operations team responsible for delivering maintenance services to some of the UK's most prestigious commercial properties, with every day bringing new challenges and opportunities.
Jul 31, 2026
Full time
Facilities Helpdesk Coordinator / Operations Coordinator Location: Caterham, Surrey Salary: £35,000 £40,000 DOE Contract: Full Time, Permanent Join Foxleys Foxleys is a well-established commercial building maintenance and refurbishment contractor delivering planned and reactive fabric maintenance services across London and the South East. Working with some of the UK's largest managing agents, including Savills, CBRE, Cushman & Wakefield, JLL and Knight Frank, we pride ourselves on delivering exceptional customer service, rapid response times and high-quality workmanship. Due to continued growth, we are looking for an organised and proactive Facilities Helpdesk Coordinator to become a key member of our operations team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in delivering excellent customer service. The Role You'll be at the heart of our business, coordinating reactive maintenance works from the moment they're reported through to completion. You'll communicate with clients, engineers and suppliers throughout the day, ensuring every job is managed efficiently while delivering the highest levels of customer service. No two days are ever the same. Key Responsibilities • Managing the helpdesk phone line and shared email inbox • Logging maintenance requests onto The BigChange system • Raising and allocating jobs to engineers • Scheduling reactive and planned maintenance works • Liaising with engineers throughout the day regarding attendance, progress and completion • Organising engineer diaries to maximise efficiency • Ordering and coordinating materials with suppliers • Updating clients with progress reports and job updates • Building strong relationships with commercial managing agents including Savills, CBRE, Cushman & Wakefield and other blue-chip clients • Monitoring outstanding jobs to ensure service level agreements (SLAs) are achieved • Uploading photographs, reports and completion information • Raising purchase orders where required • Ensuring all job information is accurate and up to date • Assisting with quotations and follow-up works • Supporting the Operations Manager with day-to-day scheduling and workload planning About You We're looking for someone who is highly organised, calm under pressure and enjoys working in a busy office environment. You'll be confident communicating with customers, engineers and suppliers and able to juggle multiple priorities throughout the day. Essential • Previous experience within a facilities management, maintenance or construction environment • Excellent telephone manner • Strong customer service skills • Excellent organisational skills • Ability to prioritise a busy workload • Good IT skills • High attention to detail • Excellent communication skills • Ability to work as part of a team Desirable • Experience using The BigChange system • Experience using CAFM or job management software • Previous Helpdesk or Scheduling experience • Knowledge of commercial building maintenance • Experience working with managing agents What We Offer • Competitive salary (£35,000 £40,000 DOE) • Company pension • 28 days annual leave including bank holidays • Ongoing training and development • Career progression opportunities • Friendly and supportive team • Modern office environment • Free on-site parking • Company events • Long-term job security with an established business operating since 1993 Why Join Foxleys At Foxleys, we believe our people are our greatest asset. We invest in our team, encourage progression from within and provide a supportive working environment where everyone contributes to the success of the business. You'll become part of a close-knit operations team responsible for delivering maintenance services to some of the UK's most prestigious commercial properties, with every day bringing new challenges and opportunities.
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Central London . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Jul 31, 2026
Full time
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Central London . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Service Coordinator Part-Time Oxford 3 Days per Week Are you an organised and proactive coordinator who enjoys keeping things running smoothly? We're looking for a Technical Service Coordinator to join a busy team supporting the maintenance and performance of specialist equipment within a healthcare environment. This is a varied role where you'll coordinate planned and reactive maintenance, manage service requests, liaise with engineers, subcontractors and internal stakeholders, monitor equipment performance and maintain accurate service records. You'll also produce reports, track work orders, escalate issues where required and help ensure service levels and contractual KPIs are achieved. About you We're looking for someone who has: Previous experience in a service coordination, operations, helpdesk or administration role Excellent organisational skills and the ability to manage multiple priorities Strong communication and stakeholder management skills Good IT skills, including Microsoft Office A proactive approach with excellent attention to detail Experience within engineering, facilities, technical support or healthcare would be advantageous, but healthcare experience isn't essential . We're open to candidates with strong transferable skills from other industries.
Jul 30, 2026
Full time
Service Coordinator Part-Time Oxford 3 Days per Week Are you an organised and proactive coordinator who enjoys keeping things running smoothly? We're looking for a Technical Service Coordinator to join a busy team supporting the maintenance and performance of specialist equipment within a healthcare environment. This is a varied role where you'll coordinate planned and reactive maintenance, manage service requests, liaise with engineers, subcontractors and internal stakeholders, monitor equipment performance and maintain accurate service records. You'll also produce reports, track work orders, escalate issues where required and help ensure service levels and contractual KPIs are achieved. About you We're looking for someone who has: Previous experience in a service coordination, operations, helpdesk or administration role Excellent organisational skills and the ability to manage multiple priorities Strong communication and stakeholder management skills Good IT skills, including Microsoft Office A proactive approach with excellent attention to detail Experience within engineering, facilities, technical support or healthcare would be advantageous, but healthcare experience isn't essential . We're open to candidates with strong transferable skills from other industries.
Facilities Manager Location: South East London Salary: 45,000 + benefits Contract: Monday - Friday: 8am - 5pm The Opportunity Are you an organised, process-driven Facilities Management professional looking to lead service delivery on a high-profile public sector contract? We are seeking a proactive Facilities Manager to play a pivotal role in leading operational excellence across a landmark PFI educational portfolio. Managing a diverse team of Premises Assistants, Engineers, and Helpdesk coordinators, this hybrid role blends hands-on team leadership, statutory compliance governance, contract administration, and client diplomacy. If you are a structured manager with an analytical eye for detail, comfortable coordinating both hard and soft FM services on a fast-paced contract, this role offers an exceptional platform for professional development and career progression. Key Responsibilities Operational Leadership & Compliance Service Coordination: Support the Contract Manager in overseeing the daily delivery of both Hard and Soft FM services across the portfolio, ensuring high standards of estate safety and presentation. Health, Safety & Compliance: Ensure 100% compliance with statutory requirements, maintaining the site compliance tracker and ensuring all operations adhere to strict Health & Safety legislation. Performance Governance: Drive operational performance to meet and exceed contractual SLAs and KPIs, minimising downtime and resolving potential service shortfalls proactively. Contract & Financial Administration Paymech Coordination: Manage the administrative workflows relating to contractual performance, including calculating any unavailability or performance deductions for the Contract Manager's verification. Operational Reporting: Take ownership of administrative reporting, CAFM system management, and formal minute-taking during key stakeholder and operational meetings. Client Liaison: Act as a key point of contact for school department heads, client representatives, and corporate management partners, ensuring seamless communication. HR & Team Coordination Vetting & Onboarding: Administer the full recruitment life cycle for site-based staff, managing the critical DBS vetting and security clearance renewal processes. Performance & Development: Oversee the staff training matrix, coordinate employee development reviews (EDRs), and manage new starter inductions and probationary reviews. Resource Management: Supervise and direct the shift schedules and daily workloads of the on-site Premises Assistants, Helpdesk operators, and engineering staff. What We Are Looking For Essential Skills & Experience: Technical & Compliance IQ: A strong background in FM compliance, CAFM systems, COSHH, and statutory site health and safety standards. Analytical Admin Capability: Experience managing contract administration, reporting, and tracking contractual performance parameters (Paymech). Communication & Presence: Exceptional communication, stakeholder management, and report-writing skills, with the ability to liaise with clients at all operational levels. IT Literacy: Highly proficient in utilising MS Office and Google Workspace tools. Highly Desirable: Contract Environments: Prior experience working within a schools or educational environment. PFI Contract Exposure: Experience operating within a Private Finance Initiative (PFI) contract framework. Financial Awareness: Familiarity with basic financial metrics and operational reporting systems. What We Offer Competitive Salary: Highly competitive base salary with structured performance reviews. Elite Professional Growth: Clear development pathways and corporate training opportunities within a global FM provider. Comprehensive Benefits: A generous pension scheme, lifestyle perks, and a supportive, collaborative team culture. If you are an organised FM professional ready to step into a key leadership role on a flagship public sector contract, apply today to arrange a confidential discussion. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 30, 2026
Full time
Facilities Manager Location: South East London Salary: 45,000 + benefits Contract: Monday - Friday: 8am - 5pm The Opportunity Are you an organised, process-driven Facilities Management professional looking to lead service delivery on a high-profile public sector contract? We are seeking a proactive Facilities Manager to play a pivotal role in leading operational excellence across a landmark PFI educational portfolio. Managing a diverse team of Premises Assistants, Engineers, and Helpdesk coordinators, this hybrid role blends hands-on team leadership, statutory compliance governance, contract administration, and client diplomacy. If you are a structured manager with an analytical eye for detail, comfortable coordinating both hard and soft FM services on a fast-paced contract, this role offers an exceptional platform for professional development and career progression. Key Responsibilities Operational Leadership & Compliance Service Coordination: Support the Contract Manager in overseeing the daily delivery of both Hard and Soft FM services across the portfolio, ensuring high standards of estate safety and presentation. Health, Safety & Compliance: Ensure 100% compliance with statutory requirements, maintaining the site compliance tracker and ensuring all operations adhere to strict Health & Safety legislation. Performance Governance: Drive operational performance to meet and exceed contractual SLAs and KPIs, minimising downtime and resolving potential service shortfalls proactively. Contract & Financial Administration Paymech Coordination: Manage the administrative workflows relating to contractual performance, including calculating any unavailability or performance deductions for the Contract Manager's verification. Operational Reporting: Take ownership of administrative reporting, CAFM system management, and formal minute-taking during key stakeholder and operational meetings. Client Liaison: Act as a key point of contact for school department heads, client representatives, and corporate management partners, ensuring seamless communication. HR & Team Coordination Vetting & Onboarding: Administer the full recruitment life cycle for site-based staff, managing the critical DBS vetting and security clearance renewal processes. Performance & Development: Oversee the staff training matrix, coordinate employee development reviews (EDRs), and manage new starter inductions and probationary reviews. Resource Management: Supervise and direct the shift schedules and daily workloads of the on-site Premises Assistants, Helpdesk operators, and engineering staff. What We Are Looking For Essential Skills & Experience: Technical & Compliance IQ: A strong background in FM compliance, CAFM systems, COSHH, and statutory site health and safety standards. Analytical Admin Capability: Experience managing contract administration, reporting, and tracking contractual performance parameters (Paymech). Communication & Presence: Exceptional communication, stakeholder management, and report-writing skills, with the ability to liaise with clients at all operational levels. IT Literacy: Highly proficient in utilising MS Office and Google Workspace tools. Highly Desirable: Contract Environments: Prior experience working within a schools or educational environment. PFI Contract Exposure: Experience operating within a Private Finance Initiative (PFI) contract framework. Financial Awareness: Familiarity with basic financial metrics and operational reporting systems. What We Offer Competitive Salary: Highly competitive base salary with structured performance reviews. Elite Professional Growth: Clear development pathways and corporate training opportunities within a global FM provider. Comprehensive Benefits: A generous pension scheme, lifestyle perks, and a supportive, collaborative team culture. If you are an organised FM professional ready to step into a key leadership role on a flagship public sector contract, apply today to arrange a confidential discussion. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Jul 30, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality: Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Jul 29, 2026
Full time
Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality: Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill
Jul 29, 2026
Full time
Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill
Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to minimise delays. Oversee purchase orders, parts management and job completion processes. Support emergency response planning and operational continuity. Produce and analyse performance reports, KPIs and operational dashboards. Identify trends and implement actions to improve service delivery and efficiency. Present performance updates and recommendations to management. Support client meetings, KPI reviews and contract reporting. Ensure compliance with client requirements and contractual standards. Support the mobilisation of new contracts and operational processes. Monitor costs, expenditure and purchasing to support budget control. Identify cost-saving opportunities and operational efficiencies. Lead continuous improvement initiatives and implement best practices. Develop and maintain procedures, templates and operational documentation. Ensure compliance with GDPR, safeguarding, company policies and quality standards. Support internal, client and ISO audits, maintaining accurate records. Identify, manage and escalate operational risks and compliance issues. Build strong relationships with clients, managers, engineers and support teams. Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now!
Jul 28, 2026
Full time
Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: Lead and manage the performance of Customer Service, Operations Coordinators and office staff. Set team priorities and allocate workloads to meet operational targets. Manage office rotas and ensure adequate cover during absences and peak periods. Conduct one-to-ones, appraisals, performance reviews and team meetings. Monitor attendance, compliance and adherence to company procedures. Coach and develop staff to deliver excellent customer service and operational performance. Foster a positive, accountable and collaborative team culture. Ensure high standards of customer communication across phone, email and resident updates. Handle escalated complaints and complex customer issues, driving effective resolutions. Monitor customer feedback and identify opportunities for service improvement. Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. Ensure jobs are accurately scheduled, prioritised and completed within service standards. Monitor engineer diaries, workloads, overdue jobs and follow-on works. Liaise with engineers, subcontractors and internal teams to minimise delays. Oversee purchase orders, parts management and job completion processes. Support emergency response planning and operational continuity. Produce and analyse performance reports, KPIs and operational dashboards. Identify trends and implement actions to improve service delivery and efficiency. Present performance updates and recommendations to management. Support client meetings, KPI reviews and contract reporting. Ensure compliance with client requirements and contractual standards. Support the mobilisation of new contracts and operational processes. Monitor costs, expenditure and purchasing to support budget control. Identify cost-saving opportunities and operational efficiencies. Lead continuous improvement initiatives and implement best practices. Develop and maintain procedures, templates and operational documentation. Ensure compliance with GDPR, safeguarding, company policies and quality standards. Support internal, client and ISO audits, maintaining accurate records. Identify, manage and escalate operational risks and compliance issues. Build strong relationships with clients, managers, engineers and support teams. Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now!
Job Title: Maintenance Administrator Location: Newmarket Salary: Up to 30,000 Benefits: 23 days holiday + Bank Holidays, pension A growing M&E Contractor is looking to for a Maintenance Administrator to join its busy Service & Maintenance team. The business delivers high-quality Mechanical & Electrical services across the commercial, education, domestic and healthcare sectors throughout Cambridge and the surrounding areas. This is an excellent opportunity for an organised and customer-focused Administrator to join a well-established contractor and play a key role in supporting the day-to-day running of the service department. Working closely with the Service Manager and engineering team, you'll be responsible for providing administrative support to ensure maintenance works are delivered efficiently and customers receive an excellent level of service. As the Maintenance Administrator, you will have the following responsibilities: Answering incoming telephone calls and responding to customer enquiries. Providing general administrative support to the Service & Maintenance team. Managing the service inbox and responding to emails. Logging reactive maintenance jobs and allocating work to engineers. Scheduling engineers and managing daily diaries. Booking planned preventative maintenance (PPM) visits. Liaising with clients, engineers and subcontractors to coordinate works. Updating internal systems with job progress and completion details. Ensuring service reports and documentation are completed and filed accurately. Successful applicants will have the following experience: Previous experience in an administration or helpdesk role, ideally within Building Services, Facilities Management, Construction or a similar environment. Excellent organisational skills with the ability to prioritise a busy workload. Good IT skills, including Microsoft Office. Strong communication and customer service skills. Experience scheduling engineers or coordinating workloads would be advantageous A proactive attitude with excellent attention to detail. Please contact Adam Brown on (phone number removed) / (phone number removed) for more information about this role or if you are interested in a new opportunity within the Building Services / Construction sector (Administrator, Maintenance Administrator, Helpdesk Administrator, Service Administrator, Service Coordinator, Maintenance Coordinator, Maintenance Scheduler and Office Administrator).
Jul 28, 2026
Full time
Job Title: Maintenance Administrator Location: Newmarket Salary: Up to 30,000 Benefits: 23 days holiday + Bank Holidays, pension A growing M&E Contractor is looking to for a Maintenance Administrator to join its busy Service & Maintenance team. The business delivers high-quality Mechanical & Electrical services across the commercial, education, domestic and healthcare sectors throughout Cambridge and the surrounding areas. This is an excellent opportunity for an organised and customer-focused Administrator to join a well-established contractor and play a key role in supporting the day-to-day running of the service department. Working closely with the Service Manager and engineering team, you'll be responsible for providing administrative support to ensure maintenance works are delivered efficiently and customers receive an excellent level of service. As the Maintenance Administrator, you will have the following responsibilities: Answering incoming telephone calls and responding to customer enquiries. Providing general administrative support to the Service & Maintenance team. Managing the service inbox and responding to emails. Logging reactive maintenance jobs and allocating work to engineers. Scheduling engineers and managing daily diaries. Booking planned preventative maintenance (PPM) visits. Liaising with clients, engineers and subcontractors to coordinate works. Updating internal systems with job progress and completion details. Ensuring service reports and documentation are completed and filed accurately. Successful applicants will have the following experience: Previous experience in an administration or helpdesk role, ideally within Building Services, Facilities Management, Construction or a similar environment. Excellent organisational skills with the ability to prioritise a busy workload. Good IT skills, including Microsoft Office. Strong communication and customer service skills. Experience scheduling engineers or coordinating workloads would be advantageous A proactive attitude with excellent attention to detail. Please contact Adam Brown on (phone number removed) / (phone number removed) for more information about this role or if you are interested in a new opportunity within the Building Services / Construction sector (Administrator, Maintenance Administrator, Helpdesk Administrator, Service Administrator, Service Coordinator, Maintenance Coordinator, Maintenance Scheduler and Office Administrator).
Job - Customer Service Operations Coordinator Salary -30k plus call out (1 in 4 weeks) bonus Location - Harrow location My well-established client looking for someone who has experience in one or more of the following areas: Customer service or helpdesk environments Repairs administration or scheduling Plumbing and heating, building services, M&E (Mechanical & Electrical), or facilities management Contract support or maintenance coordination The ideal candidate will be highly organised, with strong Excel and reporting skills and the ability to analyse operational data to support service performance. You will be confident monitoring expenditure, identifying trends, gaps and opportunities for improvement, producing accurate reports, and supporting process improvements to help deliver an efficient, high-quality service. You will also have excellent communication skills, be able to manage multiple priorities, work effectively with internal teams, contractors and customers, and demonstrate a proactive approach to problem-solving and continuous improvement. You will be expected to be on call which will be 1 in 4 weeks (details to be explained) The role has the potential to go to hybrid - mainly 3 office / 2 home - this will be after a qualifying period Exciting opportunity for the right candidate to join an exceptional company that will be experiencing high growth over the next 12/24 months - there will be plenty of room for progression and career development
Jul 27, 2026
Full time
Job - Customer Service Operations Coordinator Salary -30k plus call out (1 in 4 weeks) bonus Location - Harrow location My well-established client looking for someone who has experience in one or more of the following areas: Customer service or helpdesk environments Repairs administration or scheduling Plumbing and heating, building services, M&E (Mechanical & Electrical), or facilities management Contract support or maintenance coordination The ideal candidate will be highly organised, with strong Excel and reporting skills and the ability to analyse operational data to support service performance. You will be confident monitoring expenditure, identifying trends, gaps and opportunities for improvement, producing accurate reports, and supporting process improvements to help deliver an efficient, high-quality service. You will also have excellent communication skills, be able to manage multiple priorities, work effectively with internal teams, contractors and customers, and demonstrate a proactive approach to problem-solving and continuous improvement. You will be expected to be on call which will be 1 in 4 weeks (details to be explained) The role has the potential to go to hybrid - mainly 3 office / 2 home - this will be after a qualifying period Exciting opportunity for the right candidate to join an exceptional company that will be experiencing high growth over the next 12/24 months - there will be plenty of room for progression and career development
Job Title: Helpdesk Coordinator Salary: £26,000-£28,000 Location: Honiley, Warwickshire Company: FMServ Industry: Facilities Management About Us We are a fast-paced, customer-focused Facilities Management company delivering integrated building services across commercial, retail, healthcare, and industrial sites. Our team prides itself on responsiveness, professionalism, and operational excellence. As we continue to grow, we are looking for a highly organized and proactive Helpdesk Coordinator to join our dynamic team. The Role As a Helpdesk Coordinator, you will be the central point of contact for all maintenance and facilities-related service requests. You will manage incoming calls, emails, and system-generated tickets, ensuring all issues are logged, prioritized, and assigned efficiently to our technical teams and subcontractors. This is a high-volume, fast-paced role that requires strong multitasking abilities, excellent communication skills, and a calm, solution-focused approach. Key Responsibilities Receive, log, and track service requests Prioritize and assign jobs to engineers and subcontractors Monitor job progress to ensure SLAs and KPIs are met Maintain accurate records and update internal systems in real time Liaise with clients, contractors, and internal teams Escalate urgent issues appropriately Prepare reports and assist with performance tracking Support scheduling and resource allocation What We re Looking For Previous experience in a helpdesk, customer service, or coordination role Ability to work effectively under pressure in a fast-moving environment Strong administrative and organizational skills Excellent written and verbal communication skills Confident using IT systems High attention to detail and problem-solving mindset Team player with a proactive attitude What We Offer Competitive salary Supportive and collaborative work environment Career progression opportunities Ongoing training and development Exposure to a wide range of facilities operations If you thrive in a fast-paced environment and enjoy being at the heart of operations, we d love to hear from you.
Jul 27, 2026
Full time
Job Title: Helpdesk Coordinator Salary: £26,000-£28,000 Location: Honiley, Warwickshire Company: FMServ Industry: Facilities Management About Us We are a fast-paced, customer-focused Facilities Management company delivering integrated building services across commercial, retail, healthcare, and industrial sites. Our team prides itself on responsiveness, professionalism, and operational excellence. As we continue to grow, we are looking for a highly organized and proactive Helpdesk Coordinator to join our dynamic team. The Role As a Helpdesk Coordinator, you will be the central point of contact for all maintenance and facilities-related service requests. You will manage incoming calls, emails, and system-generated tickets, ensuring all issues are logged, prioritized, and assigned efficiently to our technical teams and subcontractors. This is a high-volume, fast-paced role that requires strong multitasking abilities, excellent communication skills, and a calm, solution-focused approach. Key Responsibilities Receive, log, and track service requests Prioritize and assign jobs to engineers and subcontractors Monitor job progress to ensure SLAs and KPIs are met Maintain accurate records and update internal systems in real time Liaise with clients, contractors, and internal teams Escalate urgent issues appropriately Prepare reports and assist with performance tracking Support scheduling and resource allocation What We re Looking For Previous experience in a helpdesk, customer service, or coordination role Ability to work effectively under pressure in a fast-moving environment Strong administrative and organizational skills Excellent written and verbal communication skills Confident using IT systems High attention to detail and problem-solving mindset Team player with a proactive attitude What We Offer Competitive salary Supportive and collaborative work environment Career progression opportunities Ongoing training and development Exposure to a wide range of facilities operations If you thrive in a fast-paced environment and enjoy being at the heart of operations, we d love to hear from you.
Helpdesk Supervisor Contract: Up to 11th October Location: Midland Metropolitan University Hospital, B66 2QT Role Overview Working across the Sandwell and West Birmingham NHS Trust estate, including Midland Metropolitan University Hospital (MMUH), Sandwell Health Campus, City Health Campus and community healthcare facilities, you will support the Helpdesk Coordinator in delivering an efficient Hard FM maintenance support service. Key Responsibilities Helpdesk & Team Management: Supervise Helpdesk Operators, monitor performance, support training and development, manage staff rotas, assist with absence, disciplinary and grievance procedures, and provide Helpdesk cover during periods of absence. Maintenance Coordination: Allocate reactive maintenance work to Engineers, manage jeopardy situations, monitor work completion against contractual response times, coordinate subcontractor attendance, chase outstanding information and documentation, and oversee reactive works exceeding maintenance cost thresholds. CAFM & Administration: Maintain accurate information within the Maximo CAFM system, ensure job notes and response targets are achieved, update Operation & Maintenance Manuals, add new assets and Planned Preventative Maintenance schedules, maintain compliant maintenance records, and review Local Operating Procedures to ensure documentation remains current. Reporting & Performance: Produce monthly service, utilisation, deduction and failure reports, manage KPI reporting, analyse service performance, carry out audits, lead outstanding works meetings, monitor contractual performance, and identify opportunities to improve service delivery while reducing payment deductions. Financial & Operational Support: Record Trust Works, ensure additional works are accurately recharged, support damage claim administration, assist with commercial reporting, participate in on-call and emergency recall rotas, attend client and contract meetings, lead internal performance meetings, implement auditing processes, and undertake any other reasonable duties appropriate to the role. Essential Experience Previous experience within a maintenance environment is essential together with a good knowledge of building fabric maintenance, including fire doors, passive fire protection, drainage systems, cladding, roofing systems and general joinery repairs. Applicants should also have a minimum of three years' post-apprenticeship experience within a maintenance environment. Desirable Experience Experience within a healthcare maintenance environment, knowledge of mechanical and electrical building services, and previous experience as a Competent Person or Authorised Person, including confined spaces or working at height, would be advantageous. Qualifications A recognised apprenticeship in a relevant engineering discipline to City & Guilds level or equivalent, together with GCSE/O Level (or equivalent) in Mathematics and English, is essential. Competent Person or Authorised Person qualifications, Confined Spaces certification and Working at Height certification are desirable. Skills & Attributes You will have excellent communication and customer service skills, strong leadership and people management abilities, excellent organisational and planning skills, attention to detail, proactive problem-solving skills, the ability to work independently and under pressure, a commitment to continuous improvement, and a collaborative approach. Flexibility to work varying shift patterns, including nights where required, willingness to travel between Trust sites, and a full UK driving licence are also essential. Additional Information This position forms part of the onsite Management Team and may require working across multiple Trust locations. Participation in an on-call and emergency recall rota is required. The duties outlined above represent the primary responsibilities of the role and may be amended to meet the changing needs of the service. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Jul 26, 2026
Contractor
Helpdesk Supervisor Contract: Up to 11th October Location: Midland Metropolitan University Hospital, B66 2QT Role Overview Working across the Sandwell and West Birmingham NHS Trust estate, including Midland Metropolitan University Hospital (MMUH), Sandwell Health Campus, City Health Campus and community healthcare facilities, you will support the Helpdesk Coordinator in delivering an efficient Hard FM maintenance support service. Key Responsibilities Helpdesk & Team Management: Supervise Helpdesk Operators, monitor performance, support training and development, manage staff rotas, assist with absence, disciplinary and grievance procedures, and provide Helpdesk cover during periods of absence. Maintenance Coordination: Allocate reactive maintenance work to Engineers, manage jeopardy situations, monitor work completion against contractual response times, coordinate subcontractor attendance, chase outstanding information and documentation, and oversee reactive works exceeding maintenance cost thresholds. CAFM & Administration: Maintain accurate information within the Maximo CAFM system, ensure job notes and response targets are achieved, update Operation & Maintenance Manuals, add new assets and Planned Preventative Maintenance schedules, maintain compliant maintenance records, and review Local Operating Procedures to ensure documentation remains current. Reporting & Performance: Produce monthly service, utilisation, deduction and failure reports, manage KPI reporting, analyse service performance, carry out audits, lead outstanding works meetings, monitor contractual performance, and identify opportunities to improve service delivery while reducing payment deductions. Financial & Operational Support: Record Trust Works, ensure additional works are accurately recharged, support damage claim administration, assist with commercial reporting, participate in on-call and emergency recall rotas, attend client and contract meetings, lead internal performance meetings, implement auditing processes, and undertake any other reasonable duties appropriate to the role. Essential Experience Previous experience within a maintenance environment is essential together with a good knowledge of building fabric maintenance, including fire doors, passive fire protection, drainage systems, cladding, roofing systems and general joinery repairs. Applicants should also have a minimum of three years' post-apprenticeship experience within a maintenance environment. Desirable Experience Experience within a healthcare maintenance environment, knowledge of mechanical and electrical building services, and previous experience as a Competent Person or Authorised Person, including confined spaces or working at height, would be advantageous. Qualifications A recognised apprenticeship in a relevant engineering discipline to City & Guilds level or equivalent, together with GCSE/O Level (or equivalent) in Mathematics and English, is essential. Competent Person or Authorised Person qualifications, Confined Spaces certification and Working at Height certification are desirable. Skills & Attributes You will have excellent communication and customer service skills, strong leadership and people management abilities, excellent organisational and planning skills, attention to detail, proactive problem-solving skills, the ability to work independently and under pressure, a commitment to continuous improvement, and a collaborative approach. Flexibility to work varying shift patterns, including nights where required, willingness to travel between Trust sites, and a full UK driving licence are also essential. Additional Information This position forms part of the onsite Management Team and may require working across multiple Trust locations. Participation in an on-call and emergency recall rota is required. The duties outlined above represent the primary responsibilities of the role and may be amended to meet the changing needs of the service. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Maintenance Coordinator Facilities Management We re looking for an organised and proactive Maintenance Coordinator to join a busy Helpdesk team for a leading FM provider. You ll be responsible for coordinating planned preventative maintenance (PPM) across multiple sites, ensuring compliance, liaising with contractors, and supporting the wider team. What s On Offer: Full-time (40 hours p/wk), permanent contract Competitive salary from £30,000 per annum Generous holiday entitlement Career development and training opportunities. Supportive, collaborative team environment. What You ll Do: Schedule and monitor PPM tasks via CAFM. Review worksheets, identify issues and escalate as needed. Liaise with contractors to ensure timely, compliant service delivery. Maintain accurate records and assist with reporting. What You ll Need: Experience in FM or Helpdesk environments. Strong knowledge of PPM scheduling and compliance. CAFM experience essential. Excellent organisational and communication skills. Proactive, team player with strong attention to detail. Take the next step in your FM career apply today! JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website. Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants. JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Oct 04, 2025
Full time
Maintenance Coordinator Facilities Management We re looking for an organised and proactive Maintenance Coordinator to join a busy Helpdesk team for a leading FM provider. You ll be responsible for coordinating planned preventative maintenance (PPM) across multiple sites, ensuring compliance, liaising with contractors, and supporting the wider team. What s On Offer: Full-time (40 hours p/wk), permanent contract Competitive salary from £30,000 per annum Generous holiday entitlement Career development and training opportunities. Supportive, collaborative team environment. What You ll Do: Schedule and monitor PPM tasks via CAFM. Review worksheets, identify issues and escalate as needed. Liaise with contractors to ensure timely, compliant service delivery. Maintain accurate records and assist with reporting. What You ll Need: Experience in FM or Helpdesk environments. Strong knowledge of PPM scheduling and compliance. CAFM experience essential. Excellent organisational and communication skills. Proactive, team player with strong attention to detail. Take the next step in your FM career apply today! JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS Recruitment UK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. We will only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website. Unfortunately, due to the high volume of applications we receive we are unable to notify unsuccessful applicants. JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Helpdesk Coordinator Salary: £26,000 - £28,000 dependent on experience Hours 9am - 5pm (Client happy to discuss less hours but salary would be pro rata) About our client: Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are looking for a Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support. Job Overview: The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves includes ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients. Key Responsibilities: Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner. Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution. Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs. Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols. Key Skills & Experience: Proven helpdesk experience ideally in facilities management or a related industry. Strong customer service orientation with the ability to handle challenging situations calmly and effectively. Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment. Strong analytical skills with the ability to assess performance data and make data-driven improvements. Familiarity with helpdesk management software and ticketing systems. Strong verbal and written communication skills. Ability to manage and motivate a team to meet targets and deliver high-quality service. Knowledge of facilities management practices is desirable but not essential. What our client offers: Opportunity to be part of a growing, dynamic team with potential for career development. Supportive and collaborative work environment. Professional development
Sep 25, 2025
Full time
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Helpdesk Coordinator Salary: £26,000 - £28,000 dependent on experience Hours 9am - 5pm (Client happy to discuss less hours but salary would be pro rata) About our client: Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are looking for a Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support. Job Overview: The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves includes ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients. Key Responsibilities: Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner. Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution. Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs. Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols. Key Skills & Experience: Proven helpdesk experience ideally in facilities management or a related industry. Strong customer service orientation with the ability to handle challenging situations calmly and effectively. Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment. Strong analytical skills with the ability to assess performance data and make data-driven improvements. Familiarity with helpdesk management software and ticketing systems. Strong verbal and written communication skills. Ability to manage and motivate a team to meet targets and deliver high-quality service. Knowledge of facilities management practices is desirable but not essential. What our client offers: Opportunity to be part of a growing, dynamic team with potential for career development. Supportive and collaborative work environment. Professional development
