This role has a starting salary of 55,486 per annum, for working 36 hours per week. We are excited to be recruiting a Senior Security Analyst to join our fantastic team based at Woodhatch Place in Reigate. We offer a hybrid working model with a minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About The Role As a Senior Security Analyst, you will play a central role in strengthening Surrey County Council's cyber resilience. Your day-to-day work will include proactive security monitoring across our hybrid cloud and on premises environment, triaging and investigating alerts, and supporting coordinated incident response activities. You will operate our vulnerability management processes, translate threat intelligence into actionable defences, and contribute to the improvement of detection content and security controls. You will also work closely with IT colleagues and suppliers to address risks, gather evidence for audits, and prepare clear reporting on security posture and emerging trends. This role does not include direct line management responsibilities, but you will regularly provide specialist guidance, coaching, and support to colleagues across IT&D and partner teams. Over the next 12 to 18 months, you will contribute to several high impact initiatives including: Establishing a more mature, risk based vulnerability management lifecycle and reducing exposure windows across critical systems Enhancing incident response readiness through improved playbooks, scenario testing, and lessons learned processes Uplifting monitoring coverage and the effectiveness of SIEM/EDR/NDR tooling, including tuning and detection improvements Strengthening supplier assurance processes, especially for cloud and SaaS services Supporting the development of updated cyber security policies, standards and operating procedures This is a pivotal role for a motivated cyber professional who wants to make a measurable difference. You will directly influence Surrey County Council's operational security posture and help reduce risk across services that support residents, communities, and frontline operations. Your insights and expertise will shape decision making, improve control maturity, and contribute to a safer, more resilient public service environment. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong experience in cyber security operations, including alert triage, investigation, and incident response Demonstrable capability in vulnerability management and translating technical risk into meaningful actions Ability to analyse complex information and present clear, concise reports and recommendations Proven ability to work collaboratively with technical and non technical stakeholders Commitment to continuous professional development and staying current with emerging threats High-level proficiency with security tooling (SIEM, EDR, cloud security tools) and modern IT environments Alignment with our values of accountability, teamwork, and inclusive service delivery To apply, we request that you submit a CV and you will be asked the following 4 questions: Give an example of how you have helped build a positive security culture across teams. Describe a time when you led or contributed to triage, investigation, or response during a cyber security incident. What actions did you take, and what was the outcome? Give an example of when you identified a significant technical vulnerability or risk. How did you communicate it to stakeholders, and what actions were taken as a result? Tell us about a situation where you analysed complex security information or data and produced a report or recommendation. How did you ensure your findings were clear, concise, and actionable? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. The job advert closes at 23:59 on 14/08/2026, with interviews planned to follow shortly thereafter. We look forward to receiving your application, please click on the apply online button below to submit. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Kamil Erkadoo via email at . Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Aug 08, 2026
Full time
This role has a starting salary of 55,486 per annum, for working 36 hours per week. We are excited to be recruiting a Senior Security Analyst to join our fantastic team based at Woodhatch Place in Reigate. We offer a hybrid working model with a minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About The Role As a Senior Security Analyst, you will play a central role in strengthening Surrey County Council's cyber resilience. Your day-to-day work will include proactive security monitoring across our hybrid cloud and on premises environment, triaging and investigating alerts, and supporting coordinated incident response activities. You will operate our vulnerability management processes, translate threat intelligence into actionable defences, and contribute to the improvement of detection content and security controls. You will also work closely with IT colleagues and suppliers to address risks, gather evidence for audits, and prepare clear reporting on security posture and emerging trends. This role does not include direct line management responsibilities, but you will regularly provide specialist guidance, coaching, and support to colleagues across IT&D and partner teams. Over the next 12 to 18 months, you will contribute to several high impact initiatives including: Establishing a more mature, risk based vulnerability management lifecycle and reducing exposure windows across critical systems Enhancing incident response readiness through improved playbooks, scenario testing, and lessons learned processes Uplifting monitoring coverage and the effectiveness of SIEM/EDR/NDR tooling, including tuning and detection improvements Strengthening supplier assurance processes, especially for cloud and SaaS services Supporting the development of updated cyber security policies, standards and operating procedures This is a pivotal role for a motivated cyber professional who wants to make a measurable difference. You will directly influence Surrey County Council's operational security posture and help reduce risk across services that support residents, communities, and frontline operations. Your insights and expertise will shape decision making, improve control maturity, and contribute to a safer, more resilient public service environment. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong experience in cyber security operations, including alert triage, investigation, and incident response Demonstrable capability in vulnerability management and translating technical risk into meaningful actions Ability to analyse complex information and present clear, concise reports and recommendations Proven ability to work collaboratively with technical and non technical stakeholders Commitment to continuous professional development and staying current with emerging threats High-level proficiency with security tooling (SIEM, EDR, cloud security tools) and modern IT environments Alignment with our values of accountability, teamwork, and inclusive service delivery To apply, we request that you submit a CV and you will be asked the following 4 questions: Give an example of how you have helped build a positive security culture across teams. Describe a time when you led or contributed to triage, investigation, or response during a cyber security incident. What actions did you take, and what was the outcome? Give an example of when you identified a significant technical vulnerability or risk. How did you communicate it to stakeholders, and what actions were taken as a result? Tell us about a situation where you analysed complex security information or data and produced a report or recommendation. How did you ensure your findings were clear, concise, and actionable? Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. The job advert closes at 23:59 on 14/08/2026, with interviews planned to follow shortly thereafter. We look forward to receiving your application, please click on the apply online button below to submit. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Kamil Erkadoo via email at . Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
Aug 08, 2026
Full time
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
Aug 08, 2026
Full time
IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.
IT Support Analyst & Infrastructure Engineer 1st & 2nd Line Support, Networking and managment Opportunity to join a UK company who are leaders in the travel sector. Work includes: 1st & 2nd line desktop support Infrastructure support and management with O365, Intune, Azure Entra Networking Routers and connected devices Management of 3rd party suppliers Growth opportunities within the role include Azure DevOps (gain AZ 900 and upwards) Applications Support (Gain skills with SQL and more) Leadership of Junior Lead projects delivering high business impact Skills and experience required: Strong skills with Office 365, Intune, Azure Mid level Networking skills with Routers (e.g CISCO), worked with TCP/IP services etc Experience with Active Directory is beneficial but not essential Confidence to manage 3rd parties (e.g outsource support services) Customer Support friendly
Aug 08, 2026
Full time
IT Support Analyst & Infrastructure Engineer 1st & 2nd Line Support, Networking and managment Opportunity to join a UK company who are leaders in the travel sector. Work includes: 1st & 2nd line desktop support Infrastructure support and management with O365, Intune, Azure Entra Networking Routers and connected devices Management of 3rd party suppliers Growth opportunities within the role include Azure DevOps (gain AZ 900 and upwards) Applications Support (Gain skills with SQL and more) Leadership of Junior Lead projects delivering high business impact Skills and experience required: Strong skills with Office 365, Intune, Azure Mid level Networking skills with Routers (e.g CISCO), worked with TCP/IP services etc Experience with Active Directory is beneficial but not essential Confidence to manage 3rd parties (e.g outsource support services) Customer Support friendly
IT Service Desk Analyst (1st/2nd Line Support) We are looking for a proactive and customer-focused IT Service Desk Analyst to join our busy Incident Management team. In this role, you will provide 1st and 2nd Line remote support for EPOS systems and associated applications across a large multi-site estate. You will be responsible for diagnosing, troubleshooting, and resolving technical issues, ensuring minimal disruption to business operations while delivering exceptional customer service. Key Responsibilities Provide 1st and 2nd Line IT support for EPOS systems and related technologies. Diagnose and resolve hardware, software, and network-related incidents. Troubleshoot and investigate connectivity issues across WAN, LAN, and associated infrastructure. Log, track, and manage incidents through to resolution within agreed service levels. Escalate complex issues to relevant support teams when required. Communicate effectively with customers, providing regular updates and managing expectations. Contribute to continuous improvement initiatives and knowledge-sharing across the team. About You To be successful in this role, you will have: At least 1 year of experience working within an IT support or Service Desk environment. Previous experience in a customer-facing role with a strong focus on service delivery. Basic understanding of network troubleshooting, including WAN and LAN environments. Good knowledge of IT concepts, systems, and technical terminology. Strong analytical and problem-solving skills with a methodical approach to issue resolution. Excellent written and verbal communication skills. The ability to prioritise workload and work effectively in a fast-paced support environment. Desirable Skills Experience supporting EPOS systems or retail technology environments. Exposure to incident management tools and ticketing systems. Knowledge of Microsoft operating systems and common business applications. What We Offer Competitive salary and benefits package. Ongoing training and professional development opportunities. Supportive team environment. Opportunity to work with a leading technology and support function.
Aug 08, 2026
Seasonal
IT Service Desk Analyst (1st/2nd Line Support) We are looking for a proactive and customer-focused IT Service Desk Analyst to join our busy Incident Management team. In this role, you will provide 1st and 2nd Line remote support for EPOS systems and associated applications across a large multi-site estate. You will be responsible for diagnosing, troubleshooting, and resolving technical issues, ensuring minimal disruption to business operations while delivering exceptional customer service. Key Responsibilities Provide 1st and 2nd Line IT support for EPOS systems and related technologies. Diagnose and resolve hardware, software, and network-related incidents. Troubleshoot and investigate connectivity issues across WAN, LAN, and associated infrastructure. Log, track, and manage incidents through to resolution within agreed service levels. Escalate complex issues to relevant support teams when required. Communicate effectively with customers, providing regular updates and managing expectations. Contribute to continuous improvement initiatives and knowledge-sharing across the team. About You To be successful in this role, you will have: At least 1 year of experience working within an IT support or Service Desk environment. Previous experience in a customer-facing role with a strong focus on service delivery. Basic understanding of network troubleshooting, including WAN and LAN environments. Good knowledge of IT concepts, systems, and technical terminology. Strong analytical and problem-solving skills with a methodical approach to issue resolution. Excellent written and verbal communication skills. The ability to prioritise workload and work effectively in a fast-paced support environment. Desirable Skills Experience supporting EPOS systems or retail technology environments. Exposure to incident management tools and ticketing systems. Knowledge of Microsoft operating systems and common business applications. What We Offer Competitive salary and benefits package. Ongoing training and professional development opportunities. Supportive team environment. Opportunity to work with a leading technology and support function.
IT Support Analyst (1st/2nd Line) Day Rate: 150 - 200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 Months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint and OneDrive environments. Infrastructure & Deployment: Install, configure, and maintain computer systems, networks, printers, and peripheral IT equipment. Assist with software and OS rollouts. Maintenance & Projects: Perform routine system updates and performance monitoring. Support key IT projects, including hardware upgrades and new network installations. New Office Opening: Travel to Suffolk as required to assist with setting up and opening a new regional office. Documentation: Record support activities, troubleshooting steps, and resolutions to contribute to internal knowledge sharing. Remote Assistance: Support the IT Lead remotely as and when required. Requirements & Qualifications Proven experience in a 1st/2nd line IT technical support role. Solid working knowledge of Microsoft 365 (specifically SharePoint and OneDrive administration). Strong hardware, software, and basic network troubleshooting skills. Excellent communication and stakeholder management skills. Flexibility to travel to Suffolk when required for project support. Prior experience in the construction or field-services sector is a plus, but not essential. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Aug 08, 2026
Contractor
IT Support Analyst (1st/2nd Line) Day Rate: 150 - 200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 Months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint and OneDrive environments. Infrastructure & Deployment: Install, configure, and maintain computer systems, networks, printers, and peripheral IT equipment. Assist with software and OS rollouts. Maintenance & Projects: Perform routine system updates and performance monitoring. Support key IT projects, including hardware upgrades and new network installations. New Office Opening: Travel to Suffolk as required to assist with setting up and opening a new regional office. Documentation: Record support activities, troubleshooting steps, and resolutions to contribute to internal knowledge sharing. Remote Assistance: Support the IT Lead remotely as and when required. Requirements & Qualifications Proven experience in a 1st/2nd line IT technical support role. Solid working knowledge of Microsoft 365 (specifically SharePoint and OneDrive administration). Strong hardware, software, and basic network troubleshooting skills. Excellent communication and stakeholder management skills. Flexibility to travel to Suffolk when required for project support. Prior experience in the construction or field-services sector is a plus, but not essential. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. Key Responsibilities: Act as the first point of contact for IT queries, incidents, and service requests from users. Provide technical assistance across office and vessel environments. Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment. Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. Assist with user account administration and access requests using Active Directory. Provide remote support using appropriate remote support tools. Maintain IT asset information and update technical documentation. Monitor equipment performance and assist with maintaining system reliability. Support hardware deployments, upgrades, and equipment replacements. Escalate more complex infrastructure issues when required. Work with external vendors and suppliers where necessary. Follow IT policies and Cyber Security procedures. Support IT projects as required. Skills & Experience: Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role. Experience supporting desktop and laptop hardware. Knowledge of Windows 10 and Windows 11. Understanding of Active Directory user administration. Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting. Experience supporting printers and peripheral devices. Strong troubleshooting and problem-solving abilities. Good communication skills with the ability to support users effectively. Ability to work independently and as part of a team. Desirable: A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship. Previous experience within an IT support or Helpdesk role. The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician What's on offer: Competitive salary. Long-term career development opportunities. The opportunity to develop technical skills within a global working environment. Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Aug 08, 2026
Full time
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. Key Responsibilities: Act as the first point of contact for IT queries, incidents, and service requests from users. Provide technical assistance across office and vessel environments. Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment. Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. Assist with user account administration and access requests using Active Directory. Provide remote support using appropriate remote support tools. Maintain IT asset information and update technical documentation. Monitor equipment performance and assist with maintaining system reliability. Support hardware deployments, upgrades, and equipment replacements. Escalate more complex infrastructure issues when required. Work with external vendors and suppliers where necessary. Follow IT policies and Cyber Security procedures. Support IT projects as required. Skills & Experience: Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role. Experience supporting desktop and laptop hardware. Knowledge of Windows 10 and Windows 11. Understanding of Active Directory user administration. Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting. Experience supporting printers and peripheral devices. Strong troubleshooting and problem-solving abilities. Good communication skills with the ability to support users effectively. Ability to work independently and as part of a team. Desirable: A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship. Previous experience within an IT support or Helpdesk role. The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician What's on offer: Competitive salary. Long-term career development opportunities. The opportunity to develop technical skills within a global working environment. Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid) I'm currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London. This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line support across key business applications Investigate, diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery Drive process improvements and contribute to the modernisation of digital services What We're Looking For Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL v3, v4 or equivalent service management experience What's on Offer? Up to 55,000 salary 20% discretionary bonus London-based role Exposure to business-critical global systems Opportunity to influence service improvements and digital transformation initiatives Collaborative and supportive team environment Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid)
Aug 08, 2026
Full time
Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid) I'm currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London. This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line support across key business applications Investigate, diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery Drive process improvements and contribute to the modernisation of digital services What We're Looking For Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL v3, v4 or equivalent service management experience What's on Offer? Up to 55,000 salary 20% discretionary bonus London-based role Exposure to business-critical global systems Opportunity to influence service improvements and digital transformation initiatives Collaborative and supportive team environment Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid)
Graduate Insurance Pricing Analyst - Pricing Pathfinders Academy September 2026 intake Salary : £30,000-£32,000 + training academy + benefits Location : London or Manchester (hybrid training, client placement) Start Date : 1st September 2026 (Academy) November 2026 (Deployment) Contract : Full-time 2 year initial fixed term contract, salaried once deployed The UK's only route of its kind into insurance pricing Insurance pricing is one of the best-paid, most in-demand analytical careers in the UK and one of the hardest to break into. Until now.FlarePeople runs the UK's only Recruit-Train-Deploy programme dedicated to insurance pricing. There is no other programme like it. We find the brightest STEM graduates, train them with the best pricing trainers in the country, and place them directly into live pricing teams at major UK insurers. Why Insurance pricing? Pricing analysts don't just crunch numbers. They answer questions with millions of data points and real financial stakes: How do we price insurance competitively whilst protecting margins? What patterns in the data signal risk? Where do we compete, and where do we lead? Your models influence real decisions, real prices and real profit, from day one. It's where data science meets commercial strategy, and demand for good pricing analysts far outstrips supply. Your fast-track in Over 10 weeks, our academy takes you from graduate to job-ready pricing analyst: Python/R, SQL, statistics, Excel and insurance fundamentals, taught by trainers widely regarded as the best in UK pricing - people who have built and led pricing functions at major insurers and trained hundreds of analysts across the industry.Then we deploy you straight into a live role at a major UK insurer, with a guaranteed progression plan, ongoing mentoring and a cohort of peers alongside you.No endless applications. No rejection cycles. No uncertainty. You're employed, trained and placed. What's on offer 10 weeks of expert-led full time training (pricing, Python/R, SQL, Excel, insurance fundamentals) fully funded and with all expenses paid Guaranteed first role as a Graduate Pricing Analyst at a major UK insurer, with a clear path to Senior Analyst £30k starting salary, rising to £32k in year two Professional development in communication, business and presentation skills Ongoing personal mentoring and career support through your first two years A peer cohort and alumni community that grows with your career What we're looking for 2:1 or above in a quantitative degree (Maths, Stats, Economics, Physics, Engineering, Computer Science or equivalent) Strong analytical and logical reasoning Comfortable with data and problem-solving Clear communicator, proactive, team player No insurance experience needed - we'll teach you The timeline Apply now - Submit your CV Interview - We test problem-solving, communication and future leadership potential Assessment centre - 1 day in either London or Manchester week commencing 17th August Acceptance - If successful, you will be notified week commencing 24th August Academy - 10 weeks full-time from 1st September (full attendance required; no holiday until after 23rd November) Deployment - Start at a major UK insurer in November 2026 GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at
Aug 07, 2026
Full time
Graduate Insurance Pricing Analyst - Pricing Pathfinders Academy September 2026 intake Salary : £30,000-£32,000 + training academy + benefits Location : London or Manchester (hybrid training, client placement) Start Date : 1st September 2026 (Academy) November 2026 (Deployment) Contract : Full-time 2 year initial fixed term contract, salaried once deployed The UK's only route of its kind into insurance pricing Insurance pricing is one of the best-paid, most in-demand analytical careers in the UK and one of the hardest to break into. Until now.FlarePeople runs the UK's only Recruit-Train-Deploy programme dedicated to insurance pricing. There is no other programme like it. We find the brightest STEM graduates, train them with the best pricing trainers in the country, and place them directly into live pricing teams at major UK insurers. Why Insurance pricing? Pricing analysts don't just crunch numbers. They answer questions with millions of data points and real financial stakes: How do we price insurance competitively whilst protecting margins? What patterns in the data signal risk? Where do we compete, and where do we lead? Your models influence real decisions, real prices and real profit, from day one. It's where data science meets commercial strategy, and demand for good pricing analysts far outstrips supply. Your fast-track in Over 10 weeks, our academy takes you from graduate to job-ready pricing analyst: Python/R, SQL, statistics, Excel and insurance fundamentals, taught by trainers widely regarded as the best in UK pricing - people who have built and led pricing functions at major insurers and trained hundreds of analysts across the industry.Then we deploy you straight into a live role at a major UK insurer, with a guaranteed progression plan, ongoing mentoring and a cohort of peers alongside you.No endless applications. No rejection cycles. No uncertainty. You're employed, trained and placed. What's on offer 10 weeks of expert-led full time training (pricing, Python/R, SQL, Excel, insurance fundamentals) fully funded and with all expenses paid Guaranteed first role as a Graduate Pricing Analyst at a major UK insurer, with a clear path to Senior Analyst £30k starting salary, rising to £32k in year two Professional development in communication, business and presentation skills Ongoing personal mentoring and career support through your first two years A peer cohort and alumni community that grows with your career What we're looking for 2:1 or above in a quantitative degree (Maths, Stats, Economics, Physics, Engineering, Computer Science or equivalent) Strong analytical and logical reasoning Comfortable with data and problem-solving Clear communicator, proactive, team player No insurance experience needed - we'll teach you The timeline Apply now - Submit your CV Interview - We test problem-solving, communication and future leadership potential Assessment centre - 1 day in either London or Manchester week commencing 17th August Acceptance - If successful, you will be notified week commencing 24th August Academy - 10 weeks full-time from 1st September (full attendance required; no holiday until after 23rd November) Deployment - Start at a major UK insurer in November 2026 GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at
Service Desk Engineer 3-month contract Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support. Logging, managing and resolving incidents and service requests through to completion. Troubleshooting hardware, software and Microsoft 365 related issues. Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating more complex issues to senior technical teams when appropriate. Maintaining accurate documentation and updating knowledge articles. Working collaboratively with colleagues across IT to deliver an excellent support service. The Service Desk engineer is required onsite, in Liverpool 5 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Aug 07, 2026
Contractor
Service Desk Engineer 3-month contract Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support. Logging, managing and resolving incidents and service requests through to completion. Troubleshooting hardware, software and Microsoft 365 related issues. Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating more complex issues to senior technical teams when appropriate. Maintaining accurate documentation and updating knowledge articles. Working collaboratively with colleagues across IT to deliver an excellent support service. The Service Desk engineer is required onsite, in Liverpool 5 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London. This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations. The Role As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience. Key Responsibilities Provide 1st line IT support to users across the London office Log, categorise and prioritise helpdesk tickets through the IT service management system Troubleshoot hardware, software and user access issues Perform password resets and general user administration Deliver deskside support for local users and remote support for international teams Support and administer Intune-managed devices Maintain meeting room and shared office IT equipment Manage IT asset inventory and equipment procurement Collaborate with global technology teams on projects, rollouts and service improvements Support security best practices and compliance initiatives Contribute to continuous improvement across IT operations and user satisfaction What We're Looking For At least 1 year of experience in an IT Support or Service Desk role Strong knowledge of Windows operating systems Experience with Microsoft 365 and SharePoint administration Excellent troubleshooting and problem-solving abilities Strong communication and customer service skills Ability to work independently and manage priorities effectively A proactive mindset and genuine enthusiasm for technology Team player who enjoys helping others and delivering first-class support What's On Offer? Salary of 30,000 - 40,000 Exposure to international IT operations Supportive and collaborative team environment Opportunity to develop your technical skills and career Work with modern Microsoft technologies and global infrastructure First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand
Aug 07, 2026
Full time
First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London. This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations. The Role As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience. Key Responsibilities Provide 1st line IT support to users across the London office Log, categorise and prioritise helpdesk tickets through the IT service management system Troubleshoot hardware, software and user access issues Perform password resets and general user administration Deliver deskside support for local users and remote support for international teams Support and administer Intune-managed devices Maintain meeting room and shared office IT equipment Manage IT asset inventory and equipment procurement Collaborate with global technology teams on projects, rollouts and service improvements Support security best practices and compliance initiatives Contribute to continuous improvement across IT operations and user satisfaction What We're Looking For At least 1 year of experience in an IT Support or Service Desk role Strong knowledge of Windows operating systems Experience with Microsoft 365 and SharePoint administration Excellent troubleshooting and problem-solving abilities Strong communication and customer service skills Ability to work independently and manage priorities effectively A proactive mindset and genuine enthusiasm for technology Team player who enjoys helping others and delivering first-class support What's On Offer? Salary of 30,000 - 40,000 Exposure to international IT operations Supportive and collaborative team environment Opportunity to develop your technical skills and career Work with modern Microsoft technologies and global infrastructure First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand
Thera Trust has an exciting opportunity available for an Information Systems Analyst to join our team based in Grantham. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £38,414.20 per annum. Additional Information: We operate flexi time and flexible working. Phone interviews w/c 10th August Face to face interviews w/c 31st August and 7th September Thera is a charitable group of companies which support people with a learning disability with a diverse range of needs. Thera Trust is the parent of Thera Group and provides central services from its office in Grantham. We are looking for an Information Systems Analyst to join the team who can: Prepare and present information to tell the story in a range of formats. Solve complex problems in creative ways and propose appropriate best fit solutions according to different needs and priorities. Work independently using existing technical skills including: - Advanced Excel knowledge to build tools to collect, store, model, analyse and present data - Power Query to extract and transform data from different sources - Writing SQL queries for data extraction and report building - Data modelling to bring sources together for reporting Build on previous personal experiences, learn and apply new skills quickly around: - Power BI for analysis and presentation of data - DAX data modelling - Built-in reporting tools to extract data from business systems - Data engineering to automate the flow of data for reporting (ADF, Fabric) Demonstrate excellent organisation and a methodical approach. Apply a solid understanding of information management and data governance principles, and data related legislation to all of our work. You will be working in a specialist information team within IT developing and implementing the organisation s information strategy. To do this, you will work closely with various business functions reviewing their information needs and processes, and with systems specialists to develop and extend existing data models within organisational systems. You will recommend, develop and support improvements or new systems to capture and store data and provide robust reporting capabilities. Our goal is to support evidence-based decision making throughout the organisation to deliver the best care and support possible, directly or indirectly. We use a variety of tools to deliver information systems including a cloud-based workflow platform, SQL databases, Power BI, legacy Excel spreadsheets and business systems (HR, finance etc). We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate
Aug 07, 2026
Full time
Thera Trust has an exciting opportunity available for an Information Systems Analyst to join our team based in Grantham. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £38,414.20 per annum. Additional Information: We operate flexi time and flexible working. Phone interviews w/c 10th August Face to face interviews w/c 31st August and 7th September Thera is a charitable group of companies which support people with a learning disability with a diverse range of needs. Thera Trust is the parent of Thera Group and provides central services from its office in Grantham. We are looking for an Information Systems Analyst to join the team who can: Prepare and present information to tell the story in a range of formats. Solve complex problems in creative ways and propose appropriate best fit solutions according to different needs and priorities. Work independently using existing technical skills including: - Advanced Excel knowledge to build tools to collect, store, model, analyse and present data - Power Query to extract and transform data from different sources - Writing SQL queries for data extraction and report building - Data modelling to bring sources together for reporting Build on previous personal experiences, learn and apply new skills quickly around: - Power BI for analysis and presentation of data - DAX data modelling - Built-in reporting tools to extract data from business systems - Data engineering to automate the flow of data for reporting (ADF, Fabric) Demonstrate excellent organisation and a methodical approach. Apply a solid understanding of information management and data governance principles, and data related legislation to all of our work. You will be working in a specialist information team within IT developing and implementing the organisation s information strategy. To do this, you will work closely with various business functions reviewing their information needs and processes, and with systems specialists to develop and extend existing data models within organisational systems. You will recommend, develop and support improvements or new systems to capture and store data and provide robust reporting capabilities. Our goal is to support evidence-based decision making throughout the organisation to deliver the best care and support possible, directly or indirectly. We use a variety of tools to deliver information systems including a cloud-based workflow platform, SQL databases, Power BI, legacy Excel spreadsheets and business systems (HR, finance etc). We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate
Location: Manchester, M16 1stLine Support / Service Desk Analyst / IT Support Based in Manchester- Mon Fri needed to provide end user support, hybrid currently, but as this role is suited to someone who would like to learn skills and progress their career, there will be a business need for you to attend the office more often than not so we can support your learning!. As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, SCCM if possible or be willing and proactive in upskilling yourself. Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Aug 07, 2026
Full time
Location: Manchester, M16 1stLine Support / Service Desk Analyst / IT Support Based in Manchester- Mon Fri needed to provide end user support, hybrid currently, but as this role is suited to someone who would like to learn skills and progress their career, there will be a business need for you to attend the office more often than not so we can support your learning!. As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, SCCM if possible or be willing and proactive in upskilling yourself. Successful 1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
Aug 07, 2026
Full time
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to play a vital role in ensuring the safety and efficiency of our critical national infrastructure? Join our dynamic team as a System Ops Analyst and make a difference in the utilities sector! Role: Systems Ops Analyst Duration: 12 Months (role then becomes Perm) Location: Warwick then Wokingham Rate: 450 pd (umbrella) or PAYE option. About the Role This is an exciting opportunity for a proactive individual to be part of a 24/7/365 shift rota, dedicated to monitoring and ensuring the health of our systems. You will initially train in Warwick before settling into the Wokingham office. Get ready to engage with diverse teams and contribute to the reliable operation of energy networks across the UK! Key Accountabilities As a System Ops Health Analyst, you will: Provide round-the-clock system health and proactive monitoring of Critical National Infrastructure (CNI) services, including applications, middleware, databases, operating systems, and server infrastructures. Deliver 1st line support to ensure CNI systems/services meet their SLAs. Collaborate effectively with second- and third-line support teams, system managers, and other key stakeholders. Ensure compliance with security and CNI regulations, policies, and standards. Underpin critical business processes essential for the efficient operation of the clients energy networks . About You We are looking for a candidate who possesses: A strong background in relevant technologies (e.g., Wintel, Unix, BMC products, SCADA Telemetry). Experience supporting mission-critical systems with comprehensive knowledge of system technologies, networking, monitoring tools, and processes. A solid operational background paired with analytical thinking, problem-solving, and decision-making skills. Understanding of Service Management practises (e.g., change and release management) and risk/issue management, preferably with ITIL processes and tools. Awareness of mechanical and electrical infrastructure within Data Centres or Building Management Systems is a plus! Qualifications Essential: Relevant experience and technical know-how. Preferred: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, BMX, Unix, and RHEL are also desirable. What We Offer A supportive and collaborative work environment. Opportunities for professional growth and development. The chance to contribute to critical national infrastructure and make a tangible impact on energy networks across the UK. Main Interfaces Internal: Direct collaboration with second- and third-line support teams, system managers, control room staff, and business partners. External: Engagement with market participants and third-party support partners. Join us and be part of a team that values innovation and excellence. If you're enthusiastic about maintaining the health of critical systems and ensuring the reliability of national infrastructure, we want to hear from you! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Aug 07, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to play a vital role in ensuring the safety and efficiency of our critical national infrastructure? Join our dynamic team as a System Ops Analyst and make a difference in the utilities sector! Role: Systems Ops Analyst Duration: 12 Months (role then becomes Perm) Location: Warwick then Wokingham Rate: 450 pd (umbrella) or PAYE option. About the Role This is an exciting opportunity for a proactive individual to be part of a 24/7/365 shift rota, dedicated to monitoring and ensuring the health of our systems. You will initially train in Warwick before settling into the Wokingham office. Get ready to engage with diverse teams and contribute to the reliable operation of energy networks across the UK! Key Accountabilities As a System Ops Health Analyst, you will: Provide round-the-clock system health and proactive monitoring of Critical National Infrastructure (CNI) services, including applications, middleware, databases, operating systems, and server infrastructures. Deliver 1st line support to ensure CNI systems/services meet their SLAs. Collaborate effectively with second- and third-line support teams, system managers, and other key stakeholders. Ensure compliance with security and CNI regulations, policies, and standards. Underpin critical business processes essential for the efficient operation of the clients energy networks . About You We are looking for a candidate who possesses: A strong background in relevant technologies (e.g., Wintel, Unix, BMC products, SCADA Telemetry). Experience supporting mission-critical systems with comprehensive knowledge of system technologies, networking, monitoring tools, and processes. A solid operational background paired with analytical thinking, problem-solving, and decision-making skills. Understanding of Service Management practises (e.g., change and release management) and risk/issue management, preferably with ITIL processes and tools. Awareness of mechanical and electrical infrastructure within Data Centres or Building Management Systems is a plus! Qualifications Essential: Relevant experience and technical know-how. Preferred: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, BMX, Unix, and RHEL are also desirable. What We Offer A supportive and collaborative work environment. Opportunities for professional growth and development. The chance to contribute to critical national infrastructure and make a tangible impact on energy networks across the UK. Main Interfaces Internal: Direct collaboration with second- and third-line support teams, system managers, control room staff, and business partners. External: Engagement with market participants and third-party support partners. Join us and be part of a team that values innovation and excellence. If you're enthusiastic about maintaining the health of critical systems and ensuring the reliability of national infrastructure, we want to hear from you! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
IS Technical Support Analyst - Hull - up to 32,000 plus benefits Join a global IT team where every day is different! You'll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you'll troubleshoot issues, support core services, and help keep business-critical systems running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system changes, moves, and occasional out-of-hours cover What you'll need IT Support / Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical exposure, we'd love to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, Service Desk Analyst, 2nd Line Support Engineer, Desktop Support Engineer, Windows Support, Microsoft 365, Active Directory, Azure, IT Technician, Citrix, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Aug 07, 2026
Full time
IS Technical Support Analyst - Hull - up to 32,000 plus benefits Join a global IT team where every day is different! You'll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you'll troubleshoot issues, support core services, and help keep business-critical systems running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system changes, moves, and occasional out-of-hours cover What you'll need IT Support / Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical exposure, we'd love to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, Service Desk Analyst, 2nd Line Support Engineer, Desktop Support Engineer, Windows Support, Microsoft 365, Active Directory, Azure, IT Technician, Citrix, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
MuleSoft Developers x 2 + 6 month contract roles + extensions + Full remote - 1st month would require occasional day in Belfast + 600 to 675 per day DOE + Must be able to obtain SC Clearance Key Responsibilities Design and implement MuleSoft APIs and connectors to facilitate secure and efficient data integrations between Salesforce and other enterprise systems. Collaborate with business analysts, architects, Salesforce developers, and integration partners to gather requirements and deliver effective solutions. Troubleshoot, test, and enhance Salesforce and MuleSoft integrations to ensure high performance and reliability. Implement best practices for security, data management, and system performance. Conduct code reviews, document technical specifications, and provide technical guidance to team members. Stay updated with the latest Salesforce and MuleSoft features, tools, and industry trends to continually improve integration strategies. Key Stakeholders Enterprise Architecture and IT Leadership Engineering, DevOps, and Support Teams Business Product Owners and Domain Experts External Vendors and Technology Partners Skills & Experience Proven experience as a MuleSoft Developer with hands-on development in MuleSoft, Java, and Salesforce. Strong MuleSoft Anypoint Platform experience, including designing APIs, creating Mule flows, and managing MuleSoft runtime environments. Familiarity with REST/SOAP APIs, JSON, XML, and data transformation techniques. Experience with Salesforce integration patterns and best practices. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills. Experience of security and encryption best practices (OAuth2, JWT, API gateways, encryption standards). Desirable Skills Salesforce certifications such as Salesforce Platform Developer, MuleSoft Certified Developer, or equivalent. Experience with DevOps practices, CI/CD pipelines, and version control systems like Copado or Gearset. Understanding of enterprise architecture and other middleware tools. Personal Attributes Strong systems thinking with excellent analytical and problem-solving capabilities. Effective communicator, able to engage with multiple stakeholders. Collaborative mindset with the ability to work with multi-disciplinary teams. Organised, adaptable, and comfortable working in fast-paced environments. Strong ownership mentality with attention to detail and quality.
Aug 07, 2026
Contractor
MuleSoft Developers x 2 + 6 month contract roles + extensions + Full remote - 1st month would require occasional day in Belfast + 600 to 675 per day DOE + Must be able to obtain SC Clearance Key Responsibilities Design and implement MuleSoft APIs and connectors to facilitate secure and efficient data integrations between Salesforce and other enterprise systems. Collaborate with business analysts, architects, Salesforce developers, and integration partners to gather requirements and deliver effective solutions. Troubleshoot, test, and enhance Salesforce and MuleSoft integrations to ensure high performance and reliability. Implement best practices for security, data management, and system performance. Conduct code reviews, document technical specifications, and provide technical guidance to team members. Stay updated with the latest Salesforce and MuleSoft features, tools, and industry trends to continually improve integration strategies. Key Stakeholders Enterprise Architecture and IT Leadership Engineering, DevOps, and Support Teams Business Product Owners and Domain Experts External Vendors and Technology Partners Skills & Experience Proven experience as a MuleSoft Developer with hands-on development in MuleSoft, Java, and Salesforce. Strong MuleSoft Anypoint Platform experience, including designing APIs, creating Mule flows, and managing MuleSoft runtime environments. Familiarity with REST/SOAP APIs, JSON, XML, and data transformation techniques. Experience with Salesforce integration patterns and best practices. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills. Experience of security and encryption best practices (OAuth2, JWT, API gateways, encryption standards). Desirable Skills Salesforce certifications such as Salesforce Platform Developer, MuleSoft Certified Developer, or equivalent. Experience with DevOps practices, CI/CD pipelines, and version control systems like Copado or Gearset. Understanding of enterprise architecture and other middleware tools. Personal Attributes Strong systems thinking with excellent analytical and problem-solving capabilities. Effective communicator, able to engage with multiple stakeholders. Collaborative mindset with the ability to work with multi-disciplinary teams. Organised, adaptable, and comfortable working in fast-paced environments. Strong ownership mentality with attention to detail and quality.
Summary: We are looking for a tech-savvy and customer-centric IT Support Analyst to join our IT team in Snodland. In this role, you won't just be fixing technical issues-you'll be empowering our people to work efficiently, securely, and seamlessly in a modern hybrid environment. As the frontline face of IT, you will deliver exceptional user support, fast-paced technical troubleshooting, and high-quality omnichannel service for both office and remote workers. If you enjoy solving problems, learning new technologies, and making tech work effortlessly for people, we'd love to hear from you. Main responsibilities: Omnichannel Support & Technical Resolution: Deliver high-empathy 1st and 2nd-line technical support across phone, portal (Jira Service Management), and face-to-face interactions. Diagnose and resolve hardware, software, network, and SaaS issues across a range of environments including Google Workspace, Active Directory, Windows, iOS, and Android to rapidly restore user productivity. Onboarding & Asset Lifecycle Management: Coordinate end-to-end device staging, software installation, and account provisioning to ensure a seamless Day One experience for new starters. Maintain meticulous records across both physical and logical asset inventories throughout the device lifecycle. Endpoint Health & Security: Assist in managing company endpoints (laptops, mobile devices, remote access/VPNs) to ensure devices remain properly patched, secure, and compliant with internal IT standards. Knowledge-First Support & Data Integrity: Embrace a Knowledge-Centered Service (KCS) approach by maintaining high data integrity in Jira ticket logging while actively drafting clear Knowledge Base (KB) articles to drive self-service deflection and empower users. Continuous Improvement & Project Support: Identify recurring technical issues, explore opportunities for optimisation and automation, and collaborate with the wider IT team on hardware rollouts, system migrations, and cloud software implementations. You'll need: Skills / Qualifications / Experience Proven Technical Support Experience: Demonstrable background delivering 1st/2nd-line support in an IT Service Desk or End User Services environment, including hands-on experience using modern ITSM tools (e.g., Jira Service Management, ServiceNow). Core Systems, SaaS & Identity Knowledge: Experience managing user accounts and administration across Google Workspace or Microsoft 365, identity management platforms (Active Directory / Entra ID), and Windows operating systems. Endpoint & Network Troubleshooting: Practical troubleshooting skills across laptops, mobile endpoints (iOS/Android), peripherals, and hybrid connectivity setups. Customer Focus & Task Management: Exceptional empathetic communication skills-with the ability to explain complex tech concepts to non-technical staff clearly-combined with strong organisational skills to prioritise competing tasks under pressure. Mobility & Site Support: Valid UK Driver's License and a willingness to participate in occasional site/depot visits and be on a team standby rota. Endpoint Management (UEM/MDM): Experience with endpoint management platforms, like Ivanti Endpoint Manager, ManageEngine, Intune, Jamf, or Knox are desirable. Basic Scripting & Automation: Familiarity with PowerShell or Google Apps Script to automate routine administrative and support tasks are desirable. Industry Certifications: Credentials such as ITIL v4 Foundation, CompTIA A+/Network+, or Microsoft/Google fundamentals are desirable. Security & Project Experience: General understanding of endpoint security hygiene (phishing mitigation, identity protection) and hands-on participation in hardware refreshes or office IT rollouts would be desirable. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting from £29,064 p.a.
Aug 07, 2026
Full time
Summary: We are looking for a tech-savvy and customer-centric IT Support Analyst to join our IT team in Snodland. In this role, you won't just be fixing technical issues-you'll be empowering our people to work efficiently, securely, and seamlessly in a modern hybrid environment. As the frontline face of IT, you will deliver exceptional user support, fast-paced technical troubleshooting, and high-quality omnichannel service for both office and remote workers. If you enjoy solving problems, learning new technologies, and making tech work effortlessly for people, we'd love to hear from you. Main responsibilities: Omnichannel Support & Technical Resolution: Deliver high-empathy 1st and 2nd-line technical support across phone, portal (Jira Service Management), and face-to-face interactions. Diagnose and resolve hardware, software, network, and SaaS issues across a range of environments including Google Workspace, Active Directory, Windows, iOS, and Android to rapidly restore user productivity. Onboarding & Asset Lifecycle Management: Coordinate end-to-end device staging, software installation, and account provisioning to ensure a seamless Day One experience for new starters. Maintain meticulous records across both physical and logical asset inventories throughout the device lifecycle. Endpoint Health & Security: Assist in managing company endpoints (laptops, mobile devices, remote access/VPNs) to ensure devices remain properly patched, secure, and compliant with internal IT standards. Knowledge-First Support & Data Integrity: Embrace a Knowledge-Centered Service (KCS) approach by maintaining high data integrity in Jira ticket logging while actively drafting clear Knowledge Base (KB) articles to drive self-service deflection and empower users. Continuous Improvement & Project Support: Identify recurring technical issues, explore opportunities for optimisation and automation, and collaborate with the wider IT team on hardware rollouts, system migrations, and cloud software implementations. You'll need: Skills / Qualifications / Experience Proven Technical Support Experience: Demonstrable background delivering 1st/2nd-line support in an IT Service Desk or End User Services environment, including hands-on experience using modern ITSM tools (e.g., Jira Service Management, ServiceNow). Core Systems, SaaS & Identity Knowledge: Experience managing user accounts and administration across Google Workspace or Microsoft 365, identity management platforms (Active Directory / Entra ID), and Windows operating systems. Endpoint & Network Troubleshooting: Practical troubleshooting skills across laptops, mobile endpoints (iOS/Android), peripherals, and hybrid connectivity setups. Customer Focus & Task Management: Exceptional empathetic communication skills-with the ability to explain complex tech concepts to non-technical staff clearly-combined with strong organisational skills to prioritise competing tasks under pressure. Mobility & Site Support: Valid UK Driver's License and a willingness to participate in occasional site/depot visits and be on a team standby rota. Endpoint Management (UEM/MDM): Experience with endpoint management platforms, like Ivanti Endpoint Manager, ManageEngine, Intune, Jamf, or Knox are desirable. Basic Scripting & Automation: Familiarity with PowerShell or Google Apps Script to automate routine administrative and support tasks are desirable. Industry Certifications: Credentials such as ITIL v4 Foundation, CompTIA A+/Network+, or Microsoft/Google fundamentals are desirable. Security & Project Experience: General understanding of endpoint security hygiene (phishing mitigation, identity protection) and hands-on participation in hardware refreshes or office IT rollouts would be desirable. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting from £29,064 p.a.
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: Answer incoming telephone calls, emails and support requests in a professional and friendly manner Accurately log incidents and service requests within the service desk ticketing system Gather relevant information from customers to ensure engineers have everything needed to investigate issues Categorise and prioritise tickets in line with Service Level Agreements Assign tickets to the appropriate engineers or technical teams Provide customers with ticket reference numbers and regular progress updates Monitor ticket queues to ensure requests are progressing within agreed timescales Escalate urgent or high-priority incidents where appropriate Maintain accurate ticket documentation and service records Assist with general service desk administration and reporting Requirements: A genuine interest in technology and IT Excellent customer service and communication skills Strong attention to detail and organisational skills The ability to remain calm and organised in a busy environment A positive attitude and willingness to learn Good knowledge of Microsoft Office applications An IT-related degree, college qualification or apprenticeship will be highly beneficial Previous experience in a customer service, helpdesk or service desk environment.
Aug 07, 2026
Full time
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: Answer incoming telephone calls, emails and support requests in a professional and friendly manner Accurately log incidents and service requests within the service desk ticketing system Gather relevant information from customers to ensure engineers have everything needed to investigate issues Categorise and prioritise tickets in line with Service Level Agreements Assign tickets to the appropriate engineers or technical teams Provide customers with ticket reference numbers and regular progress updates Monitor ticket queues to ensure requests are progressing within agreed timescales Escalate urgent or high-priority incidents where appropriate Maintain accurate ticket documentation and service records Assist with general service desk administration and reporting Requirements: A genuine interest in technology and IT Excellent customer service and communication skills Strong attention to detail and organisational skills The ability to remain calm and organised in a busy environment A positive attitude and willingness to learn Good knowledge of Microsoft Office applications An IT-related degree, college qualification or apprenticeship will be highly beneficial Previous experience in a customer service, helpdesk or service desk environment.
ICT Service Desk Analyst Location: County Durham Salary: Up to 30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity to support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining IT assets, and assisting with infrastructure and business technology projects. You'll play a key role in ensuring technology services remain reliable, secure and customer focused. Key Responsibilities Provide 1st and 2nd line technical support for hardware, software and business applications. Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required. Deliver routine service requests and approved changes in line with IT service management processes. Maintain accurate records of IT assets, incidents and service requests. Support the deployment, configuration and management of laptops, desktops, mobile devices and associated technologies. Assist with infrastructure, networking and end-user computing projects. Contribute to incident, problem and change management activities to improve service performance. Provide onsite technical support across organisational locations where required. Support business continuity and disaster recovery activities. Participate in an on-call and out-of-hours support rota where applicable. Work collaboratively with colleagues to identify opportunities for service improvement and digital transformation. Deliver excellent customer service, ensuring users receive timely and effective technical support. About You Experience working within an IT Service Desk or technical support environment. A relevant IT qualification or equivalent practical experience. Strong troubleshooting and problem-solving skills. Knowledge of Incident, Problem and Change Management best practices. Excellent customer service and communication skills. Experience supporting Windows devices, Microsoft 365 and end-user hardware. The ability to prioritise workload and manage multiple support requests. Experience working collaboratively within a technical team. Desirable: ITIL Foundation certification. Experience supporting networking, infrastructure or cloud technologies. Knowledge of IT asset management and mobile device management. Understanding of information security and data protection principles. Full UK driving licence. What's on Offer Permanent opportunity within a supportive and collaborative IT team. Hybrid working arrangement. Opportunities for professional development and technical training. Exposure to a broad range of technologies and digital transformation initiatives. Opportunity to contribute to service improvement and modernisation projects. Competitive salary and comprehensive employee benefits package. If you're passionate about delivering excellent IT support and enjoy working in a fast-paced, customer-focused environment, we'd love to hear from you. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 06, 2026
Full time
ICT Service Desk Analyst Location: County Durham Salary: Up to 30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity to support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining IT assets, and assisting with infrastructure and business technology projects. You'll play a key role in ensuring technology services remain reliable, secure and customer focused. Key Responsibilities Provide 1st and 2nd line technical support for hardware, software and business applications. Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required. Deliver routine service requests and approved changes in line with IT service management processes. Maintain accurate records of IT assets, incidents and service requests. Support the deployment, configuration and management of laptops, desktops, mobile devices and associated technologies. Assist with infrastructure, networking and end-user computing projects. Contribute to incident, problem and change management activities to improve service performance. Provide onsite technical support across organisational locations where required. Support business continuity and disaster recovery activities. Participate in an on-call and out-of-hours support rota where applicable. Work collaboratively with colleagues to identify opportunities for service improvement and digital transformation. Deliver excellent customer service, ensuring users receive timely and effective technical support. About You Experience working within an IT Service Desk or technical support environment. A relevant IT qualification or equivalent practical experience. Strong troubleshooting and problem-solving skills. Knowledge of Incident, Problem and Change Management best practices. Excellent customer service and communication skills. Experience supporting Windows devices, Microsoft 365 and end-user hardware. The ability to prioritise workload and manage multiple support requests. Experience working collaboratively within a technical team. Desirable: ITIL Foundation certification. Experience supporting networking, infrastructure or cloud technologies. Knowledge of IT asset management and mobile device management. Understanding of information security and data protection principles. Full UK driving licence. What's on Offer Permanent opportunity within a supportive and collaborative IT team. Hybrid working arrangement. Opportunities for professional development and technical training. Exposure to a broad range of technologies and digital transformation initiatives. Opportunity to contribute to service improvement and modernisation projects. Competitive salary and comprehensive employee benefits package. If you're passionate about delivering excellent IT support and enjoy working in a fast-paced, customer-focused environment, we'd love to hear from you. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
