Job Title: Claims Adviser Location: Southend, Essex (Office Based) Remuneration: 28,000 per annum Contract Details: Permanent, Full Time, 9am to 5.30pm Job Opportunities: Manage claims, covering loss, theft, and accidental damage. Process claims and refund requests after cross-training. Collaborate with underwriters on product queries. Work with the all departments to ensure timely claim resolutions. Address and resolve sales and service enquiries. Process payments, including premiums and excess charges. Manage policy cancellations and engage in retention discussions Record and manage first-line complaints in accordance with company procedures. Experience We Are Looking For: Previous experience in claims or customer service within a regulated environment. Excellent verbal and written communication skills; confident on the phone and via email. Strong attention to detail and accuracy in all tasks. A proactive, hardworking attitude with a strong customer service focus. Ability to juggle multiple products and responsibilities in a fast-paced environment. A curious mindset, eager to challenge the status quo and suggest improvements. Proficiency in Microsoft Word and Excel. Desirable Skills: Experience in handling customer complaints. Familiarity with fraud investigation and management. If you have a customer-first mindset and are eager to contribute to a forward-thinking team, we want to hear from you! Ready to take the next step in your career? Apply today for an immediate start and help us lead the market with innovative insurance solutions! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 13, 2026
Full time
Job Title: Claims Adviser Location: Southend, Essex (Office Based) Remuneration: 28,000 per annum Contract Details: Permanent, Full Time, 9am to 5.30pm Job Opportunities: Manage claims, covering loss, theft, and accidental damage. Process claims and refund requests after cross-training. Collaborate with underwriters on product queries. Work with the all departments to ensure timely claim resolutions. Address and resolve sales and service enquiries. Process payments, including premiums and excess charges. Manage policy cancellations and engage in retention discussions Record and manage first-line complaints in accordance with company procedures. Experience We Are Looking For: Previous experience in claims or customer service within a regulated environment. Excellent verbal and written communication skills; confident on the phone and via email. Strong attention to detail and accuracy in all tasks. A proactive, hardworking attitude with a strong customer service focus. Ability to juggle multiple products and responsibilities in a fast-paced environment. A curious mindset, eager to challenge the status quo and suggest improvements. Proficiency in Microsoft Word and Excel. Desirable Skills: Experience in handling customer complaints. Familiarity with fraud investigation and management. If you have a customer-first mindset and are eager to contribute to a forward-thinking team, we want to hear from you! Ready to take the next step in your career? Apply today for an immediate start and help us lead the market with innovative insurance solutions! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisor Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! We're currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands. Pay : 14.40p/hr Contract Type: Temporary Contract Length: 6 months Start Date: 14th September 2026 Working Pattern: Full Time, 35 hours per week Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off Training : For your first 7-8 weeks you will receive a thorough training programme focussed on getting you prepared for supporting customers. Training will be Mon-Fri 9-5, and will be based from our Halifax site Work From Home: After 8 weeks training you can work from home 3 days per week. After training you pick your workplace - attending either office in Halifax OR Leeds on a 2 days per week basis. What You'll Do: As a Customer Service Consultant, you'll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. You will be the first point of contact for customers, and will help in all kinds of issues such as: Handle customer enquiries on new and existing home insurance policies. Log new claims and provide updates throughout the claims process. Support customers with complex queries and case resolutions. Investigate and resolve complaints in line with company procedures. Explain policy decisions, including declines, cancellations, and underwriting outcomes. What We Offer: Work from home 3 days per week (after training sign off) Weekly Pay Comprehensive training and ongoing support to ensure your success A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What We're Looking For: Crucially, you're a people person - working with your team to provide an essential service to our customers. The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs. The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met. Adhere to processes but also be able to think creatively on your feet when required and use your judgment to do the right thing. Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone. Why Join Us? Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Aug 13, 2026
Seasonal
Customer Service Advisor Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! We're currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands. Pay : 14.40p/hr Contract Type: Temporary Contract Length: 6 months Start Date: 14th September 2026 Working Pattern: Full Time, 35 hours per week Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off Training : For your first 7-8 weeks you will receive a thorough training programme focussed on getting you prepared for supporting customers. Training will be Mon-Fri 9-5, and will be based from our Halifax site Work From Home: After 8 weeks training you can work from home 3 days per week. After training you pick your workplace - attending either office in Halifax OR Leeds on a 2 days per week basis. What You'll Do: As a Customer Service Consultant, you'll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. You will be the first point of contact for customers, and will help in all kinds of issues such as: Handle customer enquiries on new and existing home insurance policies. Log new claims and provide updates throughout the claims process. Support customers with complex queries and case resolutions. Investigate and resolve complaints in line with company procedures. Explain policy decisions, including declines, cancellations, and underwriting outcomes. What We Offer: Work from home 3 days per week (after training sign off) Weekly Pay Comprehensive training and ongoing support to ensure your success A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What We're Looking For: Crucially, you're a people person - working with your team to provide an essential service to our customers. The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs. The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met. Adhere to processes but also be able to think creatively on your feet when required and use your judgment to do the right thing. Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone. Why Join Us? Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Salt are looking for experienced ServiceNow HR Business Analysts / ServiceNow Business Process Consultant to join our leading client. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will act as an advisor and bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes. This is an excellent opportunity to develop your ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes. Contact Dean Cassell at Salt for further details.
Aug 13, 2026
Full time
Salt are looking for experienced ServiceNow HR Business Analysts / ServiceNow Business Process Consultant to join our leading client. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will act as an advisor and bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes. This is an excellent opportunity to develop your ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes. Contact Dean Cassell at Salt for further details.
Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract Working hours 40 hours per week 1-hour unpaid lunch Working 5 days out of 7 Shift rota within: Monday Friday: 7:00am 6:00pm Saturday: 8:00am 5:00pm Sunday: 9:00am 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. The Role You will be part of a busy customer service team, delivering a high level of support to customers. Customer Service Key Responsibilities Handle inbound and outbound customer enquiries Provide clear and accurate information on products and services Resolve customer queries and complaints in a professional manner Log customer interactions accurately on the system (CRM) Identify customer needs and offer suitable solutions Carry out basic troubleshooting where required Work closely with other teams to resolve issues Ensure all processes are followed, including data protection and compliance Customer service The Candidate Good communication skills (both written and verbal) Confident using IT systems, including Microsoft Office Strong attention to detail and accuracy Able to stay calm and professional under pressure Good problem-solving skills Positive and customer-focused attitude Previous experience in customer service, retail, or similar Experience using CRM systems or SAP GCSE Maths & English (Grade C/4 or above) Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant Aleksandra Follert IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
Aug 13, 2026
Seasonal
Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract Working hours 40 hours per week 1-hour unpaid lunch Working 5 days out of 7 Shift rota within: Monday Friday: 7:00am 6:00pm Saturday: 8:00am 5:00pm Sunday: 9:00am 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. The Role You will be part of a busy customer service team, delivering a high level of support to customers. Customer Service Key Responsibilities Handle inbound and outbound customer enquiries Provide clear and accurate information on products and services Resolve customer queries and complaints in a professional manner Log customer interactions accurately on the system (CRM) Identify customer needs and offer suitable solutions Carry out basic troubleshooting where required Work closely with other teams to resolve issues Ensure all processes are followed, including data protection and compliance Customer service The Candidate Good communication skills (both written and verbal) Confident using IT systems, including Microsoft Office Strong attention to detail and accuracy Able to stay calm and professional under pressure Good problem-solving skills Positive and customer-focused attitude Previous experience in customer service, retail, or similar Experience using CRM systems or SAP GCSE Maths & English (Grade C/4 or above) Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant Aleksandra Follert IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
Are you a Customer Service Champion with excellent German communication skills? Are you passionate about delivering exceptional service and solving customers' problems? Our client, a fast-growing organisation in Guildford, is seeking a Temporary German speaking Customer Service Advisor to join their team. This is an exciting opportunity to be part of a dynamic and customer-focused organisation. What's in it for you? A great place to work with a fun and supportive environment Office-based role in Guildford Competitive hourly rate ( 14) Temporary position initially for one month, with potential for extension Full-time working hours (9am - 5.30pm with 1-hour unpaid lunch break) Opportunity to make a positive impact and be a Brand Ambassador for the organisation Responsibilities: Manage incoming contacts from German customers, demonstrating empathy, patience, and accuracy Identify and assess customers' needs to ensure satisfaction Provide accurate and complete information using the appropriate tools Maintain detailed records of customer interactions and process customer accounts Be a Brand Ambassador for the organisation, representing their values and commitment to excellent service Required Skills and Experience: Excellent German written communication skills with a keen attention to detail Customer-focused mindset, always striving to go above and beyond Prior experience in a customer service environment is preferred Affinity with technical product support is a plus Join our client's team and enjoy a rewarding temporary role, where you can showcase your German customer service skills and make a difference. If you are enthusiastic, dedicated, and ready for a new challenge, please apply today! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 13, 2026
Seasonal
Are you a Customer Service Champion with excellent German communication skills? Are you passionate about delivering exceptional service and solving customers' problems? Our client, a fast-growing organisation in Guildford, is seeking a Temporary German speaking Customer Service Advisor to join their team. This is an exciting opportunity to be part of a dynamic and customer-focused organisation. What's in it for you? A great place to work with a fun and supportive environment Office-based role in Guildford Competitive hourly rate ( 14) Temporary position initially for one month, with potential for extension Full-time working hours (9am - 5.30pm with 1-hour unpaid lunch break) Opportunity to make a positive impact and be a Brand Ambassador for the organisation Responsibilities: Manage incoming contacts from German customers, demonstrating empathy, patience, and accuracy Identify and assess customers' needs to ensure satisfaction Provide accurate and complete information using the appropriate tools Maintain detailed records of customer interactions and process customer accounts Be a Brand Ambassador for the organisation, representing their values and commitment to excellent service Required Skills and Experience: Excellent German written communication skills with a keen attention to detail Customer-focused mindset, always striving to go above and beyond Prior experience in a customer service environment is preferred Affinity with technical product support is a plus Join our client's team and enjoy a rewarding temporary role, where you can showcase your German customer service skills and make a difference. If you are enthusiastic, dedicated, and ready for a new challenge, please apply today! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sales Support & Customer Service Advisor Job Description: Location: King s Lynn + Client Sites Hours of Work: Monday Friday, 07 30 The company supports British agricultural and equestrian businesses with the products they need, when they need them delivered with simple, honest, on-time service. As the company s Customer Service Advisor (Order Processing), you ll be the calm, capable person customers trust when they place an order, need an update, or something goes wrong. You ll handle enquiries and orders by phone and email, keep records accurate, and own issues end-to-end coordinating with colleagues to protect delivery performance and customer confidence. With average order values around £5,000, details matter: the right product, quantities, address, paperwork, and expectations set early. This role suits someone who thrives in a busy environment: responsive, organised, friendly, and confident asking the right questions. You ll live the brand promise every day if they call, you answer; if they email, you reply; and you follow through. Responsibilities Deliver a responsive, high-trust customer experience via phone and email. Process customer orders accurately and efficiently, protecting on-time fulfilment. Own customer issues end-to-end, coordinating internally to get to resolution. Keep customers informed proactively (especially when there s a delay or change). Resolve delivery queries and credits with calm judgement and clear documentation. Maintain accurate records so anyone can pick up the thread without confusion. Spot bottlenecks early and escalate appropriately to protect customer outcomes. Support customers with online account set-up and troubleshooting. Support the wider team with admin that improves customer outcomes and reduces friction. Represent the brand promise: simple, honest, on-time service even when it s busy. Weekly lead KPIs First response time: Agreed % of emails/cases responded to within the agreed timeframe. Case closure & ageing: Agreed number closed vs opened; oldest open cases. Order accuracy: Agreed % orders processed without rework/credits due to admin error. Required Experience Experience in customer support/customer service/order processing (phone + email). Strong admin accuracy and pride in getting details right first time. Warm, clear and professional communicator especially when resolving issues. Able to prioritise under pressure and keep multiple tasks moving. Comfortable using systems and spreadsheets (Excel-level competence). Ownership mindset: you don t pass problems around; you close loops. Desirable Experience Experience in trade/wholesale, agriculture, equestrian, veterinary, animal health or similar. Experience with an order management/ERP system Experience handling delivery issues, returns/credits, or customer accounts admin. Evidence of improving a process (checklists, templates, tracking, reporting). Benefits 25 days annual leave plus Bank Holidays Digressionary quarterly profit share scheme Supportive, collaborative team culture Wellbeing-friendly office perks, including complimentary snacks and refreshments
Aug 13, 2026
Full time
Sales Support & Customer Service Advisor Job Description: Location: King s Lynn + Client Sites Hours of Work: Monday Friday, 07 30 The company supports British agricultural and equestrian businesses with the products they need, when they need them delivered with simple, honest, on-time service. As the company s Customer Service Advisor (Order Processing), you ll be the calm, capable person customers trust when they place an order, need an update, or something goes wrong. You ll handle enquiries and orders by phone and email, keep records accurate, and own issues end-to-end coordinating with colleagues to protect delivery performance and customer confidence. With average order values around £5,000, details matter: the right product, quantities, address, paperwork, and expectations set early. This role suits someone who thrives in a busy environment: responsive, organised, friendly, and confident asking the right questions. You ll live the brand promise every day if they call, you answer; if they email, you reply; and you follow through. Responsibilities Deliver a responsive, high-trust customer experience via phone and email. Process customer orders accurately and efficiently, protecting on-time fulfilment. Own customer issues end-to-end, coordinating internally to get to resolution. Keep customers informed proactively (especially when there s a delay or change). Resolve delivery queries and credits with calm judgement and clear documentation. Maintain accurate records so anyone can pick up the thread without confusion. Spot bottlenecks early and escalate appropriately to protect customer outcomes. Support customers with online account set-up and troubleshooting. Support the wider team with admin that improves customer outcomes and reduces friction. Represent the brand promise: simple, honest, on-time service even when it s busy. Weekly lead KPIs First response time: Agreed % of emails/cases responded to within the agreed timeframe. Case closure & ageing: Agreed number closed vs opened; oldest open cases. Order accuracy: Agreed % orders processed without rework/credits due to admin error. Required Experience Experience in customer support/customer service/order processing (phone + email). Strong admin accuracy and pride in getting details right first time. Warm, clear and professional communicator especially when resolving issues. Able to prioritise under pressure and keep multiple tasks moving. Comfortable using systems and spreadsheets (Excel-level competence). Ownership mindset: you don t pass problems around; you close loops. Desirable Experience Experience in trade/wholesale, agriculture, equestrian, veterinary, animal health or similar. Experience with an order management/ERP system Experience handling delivery issues, returns/credits, or customer accounts admin. Evidence of improving a process (checklists, templates, tracking, reporting). Benefits 25 days annual leave plus Bank Holidays Digressionary quarterly profit share scheme Supportive, collaborative team culture Wellbeing-friendly office perks, including complimentary snacks and refreshments
Ernest Gordon Recruitment Limited
Hillingdon, Middlesex
IFA Administrator (Progression To Paraplanner / Advisor) 35,000 - 40,000 + Funded Qualifications + 33 Days Holiday + Hybrid + Flexible Hours + Bonus + Training + Progression Hillingdon Are you an IFA Administrator looking to join a thriving and well-established company, offering tailored in-house training and excellent progression opportunities to Paraplanner and Advisor positions? On offer is the opportunity to join a client focused financial advisers who pride themselves on their bespoke approach to financial advice. They are known for nurturing their employees, offering structured development plans and excellent staff retention. Your role will involve supporting the advisers with all administrative duties including preparing client documentation, processing new business, liaising with providers and maintaining accurate client records. You will work closely with the advisory team, gaining exposure to client meetings. This role offers ultimate work life balance with flexible hours, hybrid working and 33 days holiday. This role would suit an IFA Administrator looking for progression to a Paraplanner or Advisor position, with a company that will value your development through tailored training. The Role IFA administration duties Preparing client documentation and processing new business Supporting advisers and assisting with client servicing 9am-5pm Monday-Friday The Person IFA Administrator Looking for progression to Paraplanner and Advisor positions Reference Number: BBBH 26249a IFA Administrator, Financial Services Administrator, Wealth Management, Level 4 Diploma, Financial Adviser, Finance, Hillingdon, Uxbridge, Ealing, Harrow, Slough If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Aug 13, 2026
Full time
IFA Administrator (Progression To Paraplanner / Advisor) 35,000 - 40,000 + Funded Qualifications + 33 Days Holiday + Hybrid + Flexible Hours + Bonus + Training + Progression Hillingdon Are you an IFA Administrator looking to join a thriving and well-established company, offering tailored in-house training and excellent progression opportunities to Paraplanner and Advisor positions? On offer is the opportunity to join a client focused financial advisers who pride themselves on their bespoke approach to financial advice. They are known for nurturing their employees, offering structured development plans and excellent staff retention. Your role will involve supporting the advisers with all administrative duties including preparing client documentation, processing new business, liaising with providers and maintaining accurate client records. You will work closely with the advisory team, gaining exposure to client meetings. This role offers ultimate work life balance with flexible hours, hybrid working and 33 days holiday. This role would suit an IFA Administrator looking for progression to a Paraplanner or Advisor position, with a company that will value your development through tailored training. The Role IFA administration duties Preparing client documentation and processing new business Supporting advisers and assisting with client servicing 9am-5pm Monday-Friday The Person IFA Administrator Looking for progression to Paraplanner and Advisor positions Reference Number: BBBH 26249a IFA Administrator, Financial Services Administrator, Wealth Management, Level 4 Diploma, Financial Adviser, Finance, Hillingdon, Uxbridge, Ealing, Harrow, Slough If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
The Role We are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team. This is an exciting opportunity to join a well-established automotive business as they open a brand-new branch. You ll have the chance to play a key role in shaping the customer experience, working closely with the Workshop Controller and having the freedom to bring your own ideas, personality, and creativity to the role. Rather than being just another number in a large group, you ll have the autonomy to make an impact, build strong customer relationships, and help create something special from the ground up. What You ll Be Doing Welcoming customers and discussing vehicle issues Booking vehicles into the workshop system Preparing service and repair estimates Communicating with technicians about work required Updating customers on progress and costs Ordering parts when needed Managing invoices, payments, and paperwork Supporting warranty claims and service plans Maintaining accurate customer records Delivering excellent customer service at all times What We re Looking For Experience as a Service Advisor, Automotive Receptionist, or similar role Good understanding of vehicle servicing and repairs Strong customer service and communication skills Organised and able to handle multiple jobs Comfortable using workshop or DMS computer systems Full UK driving licence preferred Bonus Skills (Not Essential) Multi-brand vehicle experience Warranty administration knowledge Sales or upselling experience Knowledge of Garage Hive If you feel like you could be the person we're looking for, apply today! We'd love to hear from you.
Aug 13, 2026
Full time
The Role We are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team. This is an exciting opportunity to join a well-established automotive business as they open a brand-new branch. You ll have the chance to play a key role in shaping the customer experience, working closely with the Workshop Controller and having the freedom to bring your own ideas, personality, and creativity to the role. Rather than being just another number in a large group, you ll have the autonomy to make an impact, build strong customer relationships, and help create something special from the ground up. What You ll Be Doing Welcoming customers and discussing vehicle issues Booking vehicles into the workshop system Preparing service and repair estimates Communicating with technicians about work required Updating customers on progress and costs Ordering parts when needed Managing invoices, payments, and paperwork Supporting warranty claims and service plans Maintaining accurate customer records Delivering excellent customer service at all times What We re Looking For Experience as a Service Advisor, Automotive Receptionist, or similar role Good understanding of vehicle servicing and repairs Strong customer service and communication skills Organised and able to handle multiple jobs Comfortable using workshop or DMS computer systems Full UK driving licence preferred Bonus Skills (Not Essential) Multi-brand vehicle experience Warranty administration knowledge Sales or upselling experience Knowledge of Garage Hive If you feel like you could be the person we're looking for, apply today! We'd love to hear from you.
Join Our Team as a Customer Adviser! Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team! Position: Customer Adviser Location: Stevenage (Fully On-Site) Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks) What You'll Do: As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass: Handling diverse customer inquiries through telephone and e-Service channels Providing accurate advice and assistance with a friendly demeanour Logging customer requests efficiently and effectively Supporting the digitization of services to enhance user experience Ensuring compliance with agreed processes to maintain high standards of service delivery What We're Looking For: We seek individuals with a strong skill set, including: Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus! PC Literacy: Strong keyboard skills and comfort with technology Multi-Channel Proficiency: Familiarity with webchat and social media platforms for customer engagement Resilience: Ability to thrive in a fast-paced, high-pressure environment Key Responsibilities: Provide outstanding customer service to ensure a smooth customer care journey Capture and maintain accurate customer data with attention to detail Assess claims and respond to inquiries via electronic communication Collaborate with the team to achieve individual and group targets Requirements: Strong verbal and written English communication skills Ability to follow instructions and established processes Evidence of Access NI application number and cleared Access NI certificate Verified Right to Work documentation Why Join Us? At our client, you're not just an employee; you're a valued member of a diverse and inclusive workplace. With a supportive management team dedicated to your success, you will enjoy: A vibrant, engaging work environment Relaxing break areas to recharge Opportunities for professional growth and development If you're ready to make a difference and embark on an exciting career path, we want to hear from you! Click apply today and take the first step towards a fulfilling role as a Customer Adviser! Join us and be part of a team that believes in the power of excellent customer service! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 13, 2026
Contractor
Join Our Team as a Customer Adviser! Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team! Position: Customer Adviser Location: Stevenage (Fully On-Site) Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks) What You'll Do: As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass: Handling diverse customer inquiries through telephone and e-Service channels Providing accurate advice and assistance with a friendly demeanour Logging customer requests efficiently and effectively Supporting the digitization of services to enhance user experience Ensuring compliance with agreed processes to maintain high standards of service delivery What We're Looking For: We seek individuals with a strong skill set, including: Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus! PC Literacy: Strong keyboard skills and comfort with technology Multi-Channel Proficiency: Familiarity with webchat and social media platforms for customer engagement Resilience: Ability to thrive in a fast-paced, high-pressure environment Key Responsibilities: Provide outstanding customer service to ensure a smooth customer care journey Capture and maintain accurate customer data with attention to detail Assess claims and respond to inquiries via electronic communication Collaborate with the team to achieve individual and group targets Requirements: Strong verbal and written English communication skills Ability to follow instructions and established processes Evidence of Access NI application number and cleared Access NI certificate Verified Right to Work documentation Why Join Us? At our client, you're not just an employee; you're a valued member of a diverse and inclusive workplace. With a supportive management team dedicated to your success, you will enjoy: A vibrant, engaging work environment Relaxing break areas to recharge Opportunities for professional growth and development If you're ready to make a difference and embark on an exciting career path, we want to hear from you! Click apply today and take the first step towards a fulfilling role as a Customer Adviser! Join us and be part of a team that believes in the power of excellent customer service! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
HSE Advisor Location: Cambridge (site-based) Contract: 6-month+ contract Rate: Negotiable - circa £55 per hour (Umbrella rate) - CIS is allowed Working hours : 11 days on / 3 days off, rotational pattern (starting on a Monday). 11 hours per day, Start times 7.30am - Finish: 18:30 The Role We are looking for an experienced HSE Advisor to provide professional health, safety and environmental support to operational teams, ensuring the safe and compliant delivery of projects. This is a site based HSE role on a project relating to the electrical and mechanical installation/upgrade towards a fully active process plant. You will play a key role in promoting a positive HSE culture, advising on legislation and best practice, and supporting site teams to manage risk effectively. This role involves hands-on site engagement, monitoring activities, and influencing safe behaviours across multiple workstreams. HSE Advisor - Key Responsibilities Compliance & Legislation Ensure compliance with UK Health & Safety legislation, CDM Regulations, industry standards and internal policies Keep up to date with regulatory changes and industry best practice Support the active implementation of HSE management systems and procedures Risk Management Support operational teams with hazard identification and risk assessment (RAMS, Safe Systems of Work, Permit-to-Work) Advise on control measures for high-risk activities including confined spaces, excavations, buried services, lifting operations, working near/over water and temporary works Site Support & Monitoring Carry out regular site inspections, audits and safety tours Provide practical, solution-focused advice to managers, supervisors and site teams Investigate incidents and near misses, ensuring root causes are identified and corrective actions implemented Ensure company systems and applications are used effectively Training & Engagement Deliver toolbox talks, briefings and HSE awareness sessions Promote a positive safety culture through engagement, coaching and behavioural safety initiatives Reporting & Performance Maintain accurate records of inspections, incidents and compliance data Contribute to monthly performance reporting and improvement action plans Support client and regulator audits, providing evidence of compliance Support delivery against annual HSE targets and objectives Collaboration & Leadership Work closely with project managers, site supervisors and subcontractors to drive safe delivery Challenge unsafe behaviours and poor practice, escalating where required Act as a role model for HSE leadership and company values Skills & Knowledge Experience within the construction or engineering sector (desirable) Strong attention to detail and analytical approach Excellent interpersonal and communication skills Confident using MS Word, Excel and PowerPoint Qualifications & Experience Essential NEBOSH General or Construction Certificate CSCS card (or equivalent) Membership of a relevant professional body Valid UK driving licence Strong working knowledge of CDM Regulations 2015 Competent in Microsoft Office packages Desirable NEBOSH Diploma or NVQ Level 5/6 in Occupational H&S IEMA Certificate First Aid at Work Incident investigation training (e.g. TOPSET, TapRoot, NEBOSH) Behavioural Safety / Human Factors training Industry-recognised training in high-risk activities (e.g. HSG47, Temporary Works, Lifting, Excavations, Working at Height) Please note: Candidates will require existing eligibility to work in the UK to be considered for this role.
Aug 13, 2026
Contractor
HSE Advisor Location: Cambridge (site-based) Contract: 6-month+ contract Rate: Negotiable - circa £55 per hour (Umbrella rate) - CIS is allowed Working hours : 11 days on / 3 days off, rotational pattern (starting on a Monday). 11 hours per day, Start times 7.30am - Finish: 18:30 The Role We are looking for an experienced HSE Advisor to provide professional health, safety and environmental support to operational teams, ensuring the safe and compliant delivery of projects. This is a site based HSE role on a project relating to the electrical and mechanical installation/upgrade towards a fully active process plant. You will play a key role in promoting a positive HSE culture, advising on legislation and best practice, and supporting site teams to manage risk effectively. This role involves hands-on site engagement, monitoring activities, and influencing safe behaviours across multiple workstreams. HSE Advisor - Key Responsibilities Compliance & Legislation Ensure compliance with UK Health & Safety legislation, CDM Regulations, industry standards and internal policies Keep up to date with regulatory changes and industry best practice Support the active implementation of HSE management systems and procedures Risk Management Support operational teams with hazard identification and risk assessment (RAMS, Safe Systems of Work, Permit-to-Work) Advise on control measures for high-risk activities including confined spaces, excavations, buried services, lifting operations, working near/over water and temporary works Site Support & Monitoring Carry out regular site inspections, audits and safety tours Provide practical, solution-focused advice to managers, supervisors and site teams Investigate incidents and near misses, ensuring root causes are identified and corrective actions implemented Ensure company systems and applications are used effectively Training & Engagement Deliver toolbox talks, briefings and HSE awareness sessions Promote a positive safety culture through engagement, coaching and behavioural safety initiatives Reporting & Performance Maintain accurate records of inspections, incidents and compliance data Contribute to monthly performance reporting and improvement action plans Support client and regulator audits, providing evidence of compliance Support delivery against annual HSE targets and objectives Collaboration & Leadership Work closely with project managers, site supervisors and subcontractors to drive safe delivery Challenge unsafe behaviours and poor practice, escalating where required Act as a role model for HSE leadership and company values Skills & Knowledge Experience within the construction or engineering sector (desirable) Strong attention to detail and analytical approach Excellent interpersonal and communication skills Confident using MS Word, Excel and PowerPoint Qualifications & Experience Essential NEBOSH General or Construction Certificate CSCS card (or equivalent) Membership of a relevant professional body Valid UK driving licence Strong working knowledge of CDM Regulations 2015 Competent in Microsoft Office packages Desirable NEBOSH Diploma or NVQ Level 5/6 in Occupational H&S IEMA Certificate First Aid at Work Incident investigation training (e.g. TOPSET, TapRoot, NEBOSH) Behavioural Safety / Human Factors training Industry-recognised training in high-risk activities (e.g. HSG47, Temporary Works, Lifting, Excavations, Working at Height) Please note: Candidates will require existing eligibility to work in the UK to be considered for this role.
Office based in Evesham This friendly Insurance broker have an opening due to expansion in their Insurance team selling competitive Insurance products to local and national clients who value good customer service. If you have already been working in the Insurance industry or in a similar financial or sales type of role then apply right now! They are looking for good sales skills. Most of the clients come through recommendation and their ethos is a portfolio approach to their requirements so you will be comfortable offering a good service to loyal customers as well as dealing with new business enquiries once trained. Essential experience 1 year at least experience in Insurance broking or underwriting OR a similar professional sales/customer service role Enthusiastic and willing to work as part of a team A good level of literacy Role and Responsibilities New business, renewals and mid term policy servicing Quotations using IT platforms Claims administration Client and insurer facing as well as telephone Prospects Support given for progress towards CII exams Internal and external training Client visits Apply today if your experience matches the brief and an immediate interview could await!
Aug 13, 2026
Full time
Office based in Evesham This friendly Insurance broker have an opening due to expansion in their Insurance team selling competitive Insurance products to local and national clients who value good customer service. If you have already been working in the Insurance industry or in a similar financial or sales type of role then apply right now! They are looking for good sales skills. Most of the clients come through recommendation and their ethos is a portfolio approach to their requirements so you will be comfortable offering a good service to loyal customers as well as dealing with new business enquiries once trained. Essential experience 1 year at least experience in Insurance broking or underwriting OR a similar professional sales/customer service role Enthusiastic and willing to work as part of a team A good level of literacy Role and Responsibilities New business, renewals and mid term policy servicing Quotations using IT platforms Claims administration Client and insurer facing as well as telephone Prospects Support given for progress towards CII exams Internal and external training Client visits Apply today if your experience matches the brief and an immediate interview could await!
Join Our Team as a Customer Adviser! Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team! Position: Customer Adviser Location: Stevenage (Fully On-Site) Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks) What You'll Do: As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass: Handling diverse customer inquiries through telephone and e-Service channels Providing accurate advice and assistance with a friendly demeanour Logging customer requests efficiently and effectively Supporting the digitization of services to enhance user experience Ensuring compliance with agreed processes to maintain high standards of service delivery What We're Looking For: We seek individuals with a strong skill set, including: Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus! PC Literacy: Strong keyboard skills and comfort with technology Multi-Channel Proficiency: Familiarity with webchat and social media platforms for customer engagement Resilience: Ability to thrive in a fast-paced, high-pressure environment Key Responsibilities: Provide outstanding customer service to ensure a smooth customer care journey Capture and maintain accurate customer data with attention to detail Assess claims and respond to inquiries via electronic communication Collaborate with the team to achieve individual and group targets Requirements: Strong verbal and written English communication skills Ability to follow instructions and established processes Evidence of Access NI application number and cleared Access NI certificate Verified Right to Work documentation Why Join Us? At our client, you're not just an employee; you're a valued member of a diverse and inclusive workplace. With a supportive management team dedicated to your success, you will enjoy: A vibrant, engaging work environment Relaxing break areas to recharge Opportunities for professional growth and development If you're ready to make a difference and embark on an exciting career path, we want to hear from you! Click apply today and take the first step towards a fulfilling role as a Customer Adviser! Join us and be part of a team that believes in the power of excellent customer service! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 13, 2026
Contractor
Join Our Team as a Customer Adviser! Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team! Position: Customer Adviser Location: Stevenage (Fully On-Site) Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks) What You'll Do: As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass: Handling diverse customer inquiries through telephone and e-Service channels Providing accurate advice and assistance with a friendly demeanour Logging customer requests efficiently and effectively Supporting the digitization of services to enhance user experience Ensuring compliance with agreed processes to maintain high standards of service delivery What We're Looking For: We seek individuals with a strong skill set, including: Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus! PC Literacy: Strong keyboard skills and comfort with technology Multi-Channel Proficiency: Familiarity with webchat and social media platforms for customer engagement Resilience: Ability to thrive in a fast-paced, high-pressure environment Key Responsibilities: Provide outstanding customer service to ensure a smooth customer care journey Capture and maintain accurate customer data with attention to detail Assess claims and respond to inquiries via electronic communication Collaborate with the team to achieve individual and group targets Requirements: Strong verbal and written English communication skills Ability to follow instructions and established processes Evidence of Access NI application number and cleared Access NI certificate Verified Right to Work documentation Why Join Us? At our client, you're not just an employee; you're a valued member of a diverse and inclusive workplace. With a supportive management team dedicated to your success, you will enjoy: A vibrant, engaging work environment Relaxing break areas to recharge Opportunities for professional growth and development If you're ready to make a difference and embark on an exciting career path, we want to hear from you! Click apply today and take the first step towards a fulfilling role as a Customer Adviser! Join us and be part of a team that believes in the power of excellent customer service! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Service Advisor Location: Southend-on-Sea, Essex Hours: Monday to Friday with a Saturday on a rota basis About the Role We are recruiting for a Customer Service Advisor to join a growing and professional organisation based in Southend-on-Sea. This is an excellent opportunity for someone with previous customer service or contact centre experience who enjoys helping people and delivering a high standard of service. Key Responsibilities Act as the first point of contact for customers via telephone and email. Deliver a professional, friendly and efficient customer experience. Accurately record and update customer information on internal systems. Respond to customer enquiries and provide timely updates. Liaise with internal departments to ensure queries are resolved efficiently. Work to agreed service standards and performance targets. About You Previous experience in a customer service or call centre environment. Excellent communication and listening skills. Strong attention to detail and accurate data entry skills. Confident using computer systems and learning new processes. A positive, proactive approach with the ability to work as part of a team. Well organised and able to manage a busy workload.
Aug 13, 2026
Full time
Customer Service Advisor Location: Southend-on-Sea, Essex Hours: Monday to Friday with a Saturday on a rota basis About the Role We are recruiting for a Customer Service Advisor to join a growing and professional organisation based in Southend-on-Sea. This is an excellent opportunity for someone with previous customer service or contact centre experience who enjoys helping people and delivering a high standard of service. Key Responsibilities Act as the first point of contact for customers via telephone and email. Deliver a professional, friendly and efficient customer experience. Accurately record and update customer information on internal systems. Respond to customer enquiries and provide timely updates. Liaise with internal departments to ensure queries are resolved efficiently. Work to agreed service standards and performance targets. About You Previous experience in a customer service or call centre environment. Excellent communication and listening skills. Strong attention to detail and accurate data entry skills. Confident using computer systems and learning new processes. A positive, proactive approach with the ability to work as part of a team. Well organised and able to manage a busy workload.
Private Client Tax Manager Location: Birmingham, West Midlands (Hybrid) Package: 55,000 - 75,000 per annum (DOE) Working hours: Full time, Monday-Friday (40 hours) A fantastic opportunity has arisen within a proudly independent and forward-thinking accountancy firm for a Private Client Tax Manager to join their growing Private Client Tax team. The position will suit an experienced personal tax professional who enjoys managing a varied portfolio of high-net-worth private clients, delivering bespoke advisory work, and leading/developing a team. This is a key hire offering strong scope to build trusted adviser relationships and contribute to the continued development of the private client offering. PRIVATE CLIENT TAX MANAGER JOB OVERVIEW Manage a diverse portfolio of personal tax clients, acting as a primary point of contact and ensuring an exceptional client experience. Lead on complex personal tax advisory work across areas including IHT, CGT, income tax, trusts & estates, HMRC investigations, and international/residency matters. Review and approve technically robust tax computations and identify/resolve technical issues. Produce clear, well-structured advisory reporting and guidance for clients, including bespoke solutions for one-off assignments. Develop strong internal relationships and liaise closely with stakeholders across the wider firm to deliver joined-up client outcomes. Manage, mentor and develop junior team members through delegation, reviews, feedback and technical support. Drive operational efficiency, including workflow management, process improvement and technology adoption. Oversee WIP, billing, compliance trackers, productivity/recoveries, and file quality standards. Identify and progress business development opportunities within existing clients and via new relationships/events. Support senior stakeholders on complex client matters and contribute to firmwide best-practice / technology initiatives. PRIVATE CLIENT TAX MANAGER JOB REQUIREMENTS ACA / ACCA and/or CTA qualified (or equivalent). Proven experience in a personal tax-focused environment with exposure to a varied private client base. Strong technical knowledge across key private client tax areas (IHT/CGT/trusts & estates/income tax/HMRC enquiries; international/residency exposure beneficial). Confident communicator with strong relationship-management skills (written and verbal). Commercial and analytical approach to resolving client issues and delivering bespoke solutions. Ability to work autonomously while also contributing positively within a collaborative team environment. Experience of (or desire to) lead, mentor and develop others. Must live within commuting distance of Birmingham. Willingness to work outside normal hours when required. Existing regional network/contacts advantageous. PRIVATE CLIENT TAX MANAGER BENEFITS 55,000 - 75,000 per annum (depending on experience). 23 days holiday plus bank holidays Medical cash plan Private medical cover Flexible working policy, as long as you are contactable for 5 core hours, you can start and finish at your leisure Hybrid working is available, and a staff laptop is provided Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Aug 13, 2026
Full time
Private Client Tax Manager Location: Birmingham, West Midlands (Hybrid) Package: 55,000 - 75,000 per annum (DOE) Working hours: Full time, Monday-Friday (40 hours) A fantastic opportunity has arisen within a proudly independent and forward-thinking accountancy firm for a Private Client Tax Manager to join their growing Private Client Tax team. The position will suit an experienced personal tax professional who enjoys managing a varied portfolio of high-net-worth private clients, delivering bespoke advisory work, and leading/developing a team. This is a key hire offering strong scope to build trusted adviser relationships and contribute to the continued development of the private client offering. PRIVATE CLIENT TAX MANAGER JOB OVERVIEW Manage a diverse portfolio of personal tax clients, acting as a primary point of contact and ensuring an exceptional client experience. Lead on complex personal tax advisory work across areas including IHT, CGT, income tax, trusts & estates, HMRC investigations, and international/residency matters. Review and approve technically robust tax computations and identify/resolve technical issues. Produce clear, well-structured advisory reporting and guidance for clients, including bespoke solutions for one-off assignments. Develop strong internal relationships and liaise closely with stakeholders across the wider firm to deliver joined-up client outcomes. Manage, mentor and develop junior team members through delegation, reviews, feedback and technical support. Drive operational efficiency, including workflow management, process improvement and technology adoption. Oversee WIP, billing, compliance trackers, productivity/recoveries, and file quality standards. Identify and progress business development opportunities within existing clients and via new relationships/events. Support senior stakeholders on complex client matters and contribute to firmwide best-practice / technology initiatives. PRIVATE CLIENT TAX MANAGER JOB REQUIREMENTS ACA / ACCA and/or CTA qualified (or equivalent). Proven experience in a personal tax-focused environment with exposure to a varied private client base. Strong technical knowledge across key private client tax areas (IHT/CGT/trusts & estates/income tax/HMRC enquiries; international/residency exposure beneficial). Confident communicator with strong relationship-management skills (written and verbal). Commercial and analytical approach to resolving client issues and delivering bespoke solutions. Ability to work autonomously while also contributing positively within a collaborative team environment. Experience of (or desire to) lead, mentor and develop others. Must live within commuting distance of Birmingham. Willingness to work outside normal hours when required. Existing regional network/contacts advantageous. PRIVATE CLIENT TAX MANAGER BENEFITS 55,000 - 75,000 per annum (depending on experience). 23 days holiday plus bank holidays Medical cash plan Private medical cover Flexible working policy, as long as you are contactable for 5 core hours, you can start and finish at your leisure Hybrid working is available, and a staff laptop is provided Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
An excellent opportunity has arisen for an experienced Workshop Controller to join our Toyota/Chery Dealership in Bristol . Hours of work are 8am to 5pm, Monday to Friday. The Workshop Controller is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisors and Technicians, ensuring that all required work is actioned effectively and efficiently click apply for full job details
Aug 13, 2026
Full time
An excellent opportunity has arisen for an experienced Workshop Controller to join our Toyota/Chery Dealership in Bristol . Hours of work are 8am to 5pm, Monday to Friday. The Workshop Controller is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisors and Technicians, ensuring that all required work is actioned effectively and efficiently click apply for full job details
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the safety and security in the maritime and marine industry. Role overview of our Director of Finance - Operations This is a senior role with significant responsibilities, reporting directly into the Delivery Director with a dotted line into the group CFO. This role is to lead the financial management of our system projects. The position of Director of Finance - Operations is a hands on role where you will be working within the Project Management Office Team, to ensure that system deployment projects are robustly budgeted and costs are controlled and minimised as executed. Our system projects vary in size from $2m to over $300m and more in the future. Each project is a complex mix of civil infrastructure building, technology and services deployment, and requires pro-active management as decisions are considered and made. You will be ultimately responsible for ensuring that the project execution teams and their respective project directors have full project P&L and Cash Flow visibility in real time, and to pro-actively work with them to help minimise cost and plan cash flow. The role of Director of Finance - Operations role is based from our Bristol office with some flexibility for Hybrid working. Responsibilities - Director of Finance - Operations (not exhaustive): Maintaining cost budgets and forecasts for each project Ensuring project teams understand the cost implications of decisions and actively assisting them to optimise cost Maintaining project cash flows Actively highlighting risks and suggesting mitigation actions Liaising with customers and suppliers in regards to payment terms and control Preparing and managing milestone and invoicing documentation Liaising with foreign tax and regulatory authorities Skills & Experience - Director of Finance - Operations (not exhaustive): You will have extensive experience in a similar project and cost accounting role and have formal accounting qualifications, with strong experience of working at a senior level in a business Pro-active & inquisitive by nature with an absolute attention to detail and accuracy Proven and strong experience of cost and management accounting in a commercial, engineering, heavy manufacturing or industrial setting Solid knowledge and understanding of computer based accounting, cost control systems, accounting systems and excel Excellent communication and presentation skills An innate ability to understand the operations behind the numbers and a pragmatic approach to problem solving Experience of liaising with auditors Appreciation of cultural differences in overseas territories and ability to communicate well with customers and advisors overseas International Financial experience would prove to be highly beneficial in the role, with working knowledge of various currencies Benefits of the Director of Finance - Operations Highly Competitive Salary Career development opportunities Company "Get to know you" days Please note This role may require occasional overseas travel as required by the business SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Aug 13, 2026
Full time
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the safety and security in the maritime and marine industry. Role overview of our Director of Finance - Operations This is a senior role with significant responsibilities, reporting directly into the Delivery Director with a dotted line into the group CFO. This role is to lead the financial management of our system projects. The position of Director of Finance - Operations is a hands on role where you will be working within the Project Management Office Team, to ensure that system deployment projects are robustly budgeted and costs are controlled and minimised as executed. Our system projects vary in size from $2m to over $300m and more in the future. Each project is a complex mix of civil infrastructure building, technology and services deployment, and requires pro-active management as decisions are considered and made. You will be ultimately responsible for ensuring that the project execution teams and their respective project directors have full project P&L and Cash Flow visibility in real time, and to pro-actively work with them to help minimise cost and plan cash flow. The role of Director of Finance - Operations role is based from our Bristol office with some flexibility for Hybrid working. Responsibilities - Director of Finance - Operations (not exhaustive): Maintaining cost budgets and forecasts for each project Ensuring project teams understand the cost implications of decisions and actively assisting them to optimise cost Maintaining project cash flows Actively highlighting risks and suggesting mitigation actions Liaising with customers and suppliers in regards to payment terms and control Preparing and managing milestone and invoicing documentation Liaising with foreign tax and regulatory authorities Skills & Experience - Director of Finance - Operations (not exhaustive): You will have extensive experience in a similar project and cost accounting role and have formal accounting qualifications, with strong experience of working at a senior level in a business Pro-active & inquisitive by nature with an absolute attention to detail and accuracy Proven and strong experience of cost and management accounting in a commercial, engineering, heavy manufacturing or industrial setting Solid knowledge and understanding of computer based accounting, cost control systems, accounting systems and excel Excellent communication and presentation skills An innate ability to understand the operations behind the numbers and a pragmatic approach to problem solving Experience of liaising with auditors Appreciation of cultural differences in overseas territories and ability to communicate well with customers and advisors overseas International Financial experience would prove to be highly beneficial in the role, with working knowledge of various currencies Benefits of the Director of Finance - Operations Highly Competitive Salary Career development opportunities Company "Get to know you" days Please note This role may require occasional overseas travel as required by the business SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Gill Cooke Personnel Ltd T/A The Recruitment Group
Castle Donington, Leicestershire
Customer Service Senior Advisor Castle Donington Competitive Salary + Excellent Benefits Full-Time Permanent Office-Based I am recruiting for my client based in Castle Donington Are you an experienced customer service professional looking to take the next step in your career? My client is seeking a proactive and customer-focused Customer Service Senior Advisor to join their busy and supportive team. This is an exciting opportunity to join a well-established business where you'll play a key role in delivering exceptional customer service, resolving escalated enquiries, and driving continuous improvements across the customer service function. The Role As a Customer Service Senior Advisor, you will be responsible for managing customer enquiries from start to finish, ensuring every interaction is handled professionally and efficiently. You'll build strong relationships with customers and internal teams while taking ownership of escalated complaints and identifying opportunities to improve processes. Key Responsibilities Manage and resolve customer enquiries from initial contact through to resolution. Conduct thorough investigations, asking the right questions to identify root causes. Accurately record and update customer information using the CRM system. Communicate with customers via telephone and email. Handle customer complaints professionally and effectively. Build positive working relationships with customers and internal departments. Process customer orders accurately using the sales order system. Record and report quality control issues where required. Carry out root cause analysis on recurring customer issues. Manage escalated customer complaints and work towards positive resolutions. Produce reports on customer complaints and identify trends for improvement. Support colleagues and cover additional departmental duties when required. Represent the customer service team in cross-functional meetings. Drive continuous improvement initiatives and help enhance existing processes. About You The successful candidate will have: Previous experience in a similar customer service role. Excellent communication skills, both written and verbal. Strong negotiation and influencing abilities. The confidence to challenge appropriately while maintaining empathy. Excellent investigation and problem-solving skills. Strong organisational skills with exceptional attention to detail. Good IT skills, including Microsoft Excel and Word. The ability to build strong relationships with customers and colleagues. Experience taking ownership of customer accounts and escalations. The ability to lead by example. A proactive attitude with a passion for continuous improvement. The ability to work independently and as part of a team. Benefits Competitive salary. 22 days holiday plus Bank Holidays. Birthday day off. NEST Workplace Pension. Health care cash plan (after qualifying period). Employee discount portal. Employee Assistance Programme (EAP). Free on-site parking. Working Hours Monday to Friday 8:30am 5:00pm 39 hours per week Rotational early finish on Thursday or Friday No weekends Office-based role Apply Today If you're passionate about delivering outstanding customer service and are looking for your next career opportunity, we'd love to hear from you. To apply, contact Charlotte Keenan on (phone number removed) or email (url removed) with your CV.
Aug 13, 2026
Full time
Customer Service Senior Advisor Castle Donington Competitive Salary + Excellent Benefits Full-Time Permanent Office-Based I am recruiting for my client based in Castle Donington Are you an experienced customer service professional looking to take the next step in your career? My client is seeking a proactive and customer-focused Customer Service Senior Advisor to join their busy and supportive team. This is an exciting opportunity to join a well-established business where you'll play a key role in delivering exceptional customer service, resolving escalated enquiries, and driving continuous improvements across the customer service function. The Role As a Customer Service Senior Advisor, you will be responsible for managing customer enquiries from start to finish, ensuring every interaction is handled professionally and efficiently. You'll build strong relationships with customers and internal teams while taking ownership of escalated complaints and identifying opportunities to improve processes. Key Responsibilities Manage and resolve customer enquiries from initial contact through to resolution. Conduct thorough investigations, asking the right questions to identify root causes. Accurately record and update customer information using the CRM system. Communicate with customers via telephone and email. Handle customer complaints professionally and effectively. Build positive working relationships with customers and internal departments. Process customer orders accurately using the sales order system. Record and report quality control issues where required. Carry out root cause analysis on recurring customer issues. Manage escalated customer complaints and work towards positive resolutions. Produce reports on customer complaints and identify trends for improvement. Support colleagues and cover additional departmental duties when required. Represent the customer service team in cross-functional meetings. Drive continuous improvement initiatives and help enhance existing processes. About You The successful candidate will have: Previous experience in a similar customer service role. Excellent communication skills, both written and verbal. Strong negotiation and influencing abilities. The confidence to challenge appropriately while maintaining empathy. Excellent investigation and problem-solving skills. Strong organisational skills with exceptional attention to detail. Good IT skills, including Microsoft Excel and Word. The ability to build strong relationships with customers and colleagues. Experience taking ownership of customer accounts and escalations. The ability to lead by example. A proactive attitude with a passion for continuous improvement. The ability to work independently and as part of a team. Benefits Competitive salary. 22 days holiday plus Bank Holidays. Birthday day off. NEST Workplace Pension. Health care cash plan (after qualifying period). Employee discount portal. Employee Assistance Programme (EAP). Free on-site parking. Working Hours Monday to Friday 8:30am 5:00pm 39 hours per week Rotational early finish on Thursday or Friday No weekends Office-based role Apply Today If you're passionate about delivering outstanding customer service and are looking for your next career opportunity, we'd love to hear from you. To apply, contact Charlotte Keenan on (phone number removed) or email (url removed) with your CV.
Job Title: Customer Advisor Location: Near Banbury (Own transport essential due to rural location) Hours: Monday to Sunday, 9:00am 5:00pm (rotational shifts) Salary: £27,000 - £28,000 Do you genuinely enjoy helping people when they need it most? We're looking for someone who is naturally empathetic, patient and compassionate, someone who takes the time to listen, understands that every customer has their own circumstances, and is committed to providing outstanding support. This isn't a sales role. It's about being a reassuring voice for people who may be dealing with sensitive healthcare needs. You'll be the first point of contact, guiding customers through the process, answering questions, taking payments securely over the phone and ensuring every interaction leaves them feeling listened to, supported and valued. You must be someone who understands the importance of GDPR and maintaining customer confidentiality. If you've worked in a people-focused environment and you are genuinely caring, empathetic and compassionate, apply today! Duties & Responsibilities Handle customer orders and general enquiries via telephone and email Handling sensitive personal and medical information in line with GDPR and company procedures. Listening carefully to understand each customers individual needs and providing a caring, professional service. Process orders accurately while maintaining compliant records using internal systems Support customers with product availability queries and escalate issues to relevant departments when required Taking secure payments over the telephone. Work collaboratively with departments to resolve customer issues efficiently Follow Standard Operating Procedures (SOPs) and maintain company standards at all times Identify opportunities to support product growth and enhance customer experience Participate in team meetings, training sessions, and company initiatives Maintain high standards of health & safety, security, communication, and day-to-day administration Education & Skills Required Previous experience within a customer-facing or customer service role Excellent communication skills with a professional and confident telephone manner Strong organisational skills with excellent attention to detail Comfortable using computer systems and handling administrative tasks accurately Ability to manage sensitive information with discretion and professionalism Flexible approach to working hours, including weekend rota shifts Own transport required due to the office location Previous experience within regulated environments would be advantageous Additional Information Monday Sunday 9am 5pm rotational shifts (1 day every other weekend) Free onsite parking Pension Scheme Company events Healthcare plans If you are a motivated and customer-focused individual looking to build your career, apply today to join a supportive and growing team. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards on (phone number removed) or email (url removed)
Aug 13, 2026
Full time
Job Title: Customer Advisor Location: Near Banbury (Own transport essential due to rural location) Hours: Monday to Sunday, 9:00am 5:00pm (rotational shifts) Salary: £27,000 - £28,000 Do you genuinely enjoy helping people when they need it most? We're looking for someone who is naturally empathetic, patient and compassionate, someone who takes the time to listen, understands that every customer has their own circumstances, and is committed to providing outstanding support. This isn't a sales role. It's about being a reassuring voice for people who may be dealing with sensitive healthcare needs. You'll be the first point of contact, guiding customers through the process, answering questions, taking payments securely over the phone and ensuring every interaction leaves them feeling listened to, supported and valued. You must be someone who understands the importance of GDPR and maintaining customer confidentiality. If you've worked in a people-focused environment and you are genuinely caring, empathetic and compassionate, apply today! Duties & Responsibilities Handle customer orders and general enquiries via telephone and email Handling sensitive personal and medical information in line with GDPR and company procedures. Listening carefully to understand each customers individual needs and providing a caring, professional service. Process orders accurately while maintaining compliant records using internal systems Support customers with product availability queries and escalate issues to relevant departments when required Taking secure payments over the telephone. Work collaboratively with departments to resolve customer issues efficiently Follow Standard Operating Procedures (SOPs) and maintain company standards at all times Identify opportunities to support product growth and enhance customer experience Participate in team meetings, training sessions, and company initiatives Maintain high standards of health & safety, security, communication, and day-to-day administration Education & Skills Required Previous experience within a customer-facing or customer service role Excellent communication skills with a professional and confident telephone manner Strong organisational skills with excellent attention to detail Comfortable using computer systems and handling administrative tasks accurately Ability to manage sensitive information with discretion and professionalism Flexible approach to working hours, including weekend rota shifts Own transport required due to the office location Previous experience within regulated environments would be advantageous Additional Information Monday Sunday 9am 5pm rotational shifts (1 day every other weekend) Free onsite parking Pension Scheme Company events Healthcare plans If you are a motivated and customer-focused individual looking to build your career, apply today to join a supportive and growing team. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards on (phone number removed) or email (url removed)
Role: Contact Centre Advisor Location: Hemel Hempstead (hybrid 2 days office/3 days home after successfully completing training period - 8 weeks) Contract: Permanent, Full Time (35 hours per week) Salary: 26,542.00 (salary increases after probationary period (4 months) + again up to 28,336 after 1 year service) + great benefits Shift patterns between 8am - 6pm Monday to Friday Start Date: 10th August This is an exciting opportunity for an experienced Contact Centre Advisor to join my Hemel Hempstead based client. Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre Advisor Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs. Effectively manage the customer experience to ensure that issues are resolved efficiently. Promote the brand at all times by providing a customer centric experience. Escalate complex issues and queries to Manager. Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs. Maintain the consistency and accuracy of all data input into department databases. Build knowledge of customers. Prepare and produce management information as required. Continually look for ways of improving agreed departmental KPIs to enhance the customer experience. Key Skills and Experience for this Senior Customer Service Advisor Previous experience of using company systems Previous experience of working with customer facing teams or in a customer services environment Demonstrable specialised knowledge/skills in a customer contact area Ability to plan and prioritise multiple activities Is aware of the commercial impact of own decisions/actions Good problem-solving skills with experience of resolving complex problems Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders Experience in working collaboratively with internal and external teams The role also includes some great benefits: 4 x Salary Life Insurance Pension Scheme up to 8% employer contribution 33 days holiday which includes bank holidays Day off for birthday 24/7 GP Access BUPA Private healthcare for the employee and their immediate family BUPA Wellbeing Cash Plan Voluntary Dental Plans Cycle to work scheme Rental Deposit Loan Scheme Tea, coffee and fruit in the office Modern working environment with flexible working arrangements Events, summer barbeques, Christmas parties, regular pizza lunches etc Reward Gateway discount scheme Please follow the link to apply for this Contact Centre Advisor role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Aug 13, 2026
Full time
Role: Contact Centre Advisor Location: Hemel Hempstead (hybrid 2 days office/3 days home after successfully completing training period - 8 weeks) Contract: Permanent, Full Time (35 hours per week) Salary: 26,542.00 (salary increases after probationary period (4 months) + again up to 28,336 after 1 year service) + great benefits Shift patterns between 8am - 6pm Monday to Friday Start Date: 10th August This is an exciting opportunity for an experienced Contact Centre Advisor to join my Hemel Hempstead based client. Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre Advisor Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs. Effectively manage the customer experience to ensure that issues are resolved efficiently. Promote the brand at all times by providing a customer centric experience. Escalate complex issues and queries to Manager. Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs. Maintain the consistency and accuracy of all data input into department databases. Build knowledge of customers. Prepare and produce management information as required. Continually look for ways of improving agreed departmental KPIs to enhance the customer experience. Key Skills and Experience for this Senior Customer Service Advisor Previous experience of using company systems Previous experience of working with customer facing teams or in a customer services environment Demonstrable specialised knowledge/skills in a customer contact area Ability to plan and prioritise multiple activities Is aware of the commercial impact of own decisions/actions Good problem-solving skills with experience of resolving complex problems Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders Experience in working collaboratively with internal and external teams The role also includes some great benefits: 4 x Salary Life Insurance Pension Scheme up to 8% employer contribution 33 days holiday which includes bank holidays Day off for birthday 24/7 GP Access BUPA Private healthcare for the employee and their immediate family BUPA Wellbeing Cash Plan Voluntary Dental Plans Cycle to work scheme Rental Deposit Loan Scheme Tea, coffee and fruit in the office Modern working environment with flexible working arrangements Events, summer barbeques, Christmas parties, regular pizza lunches etc Reward Gateway discount scheme Please follow the link to apply for this Contact Centre Advisor role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Senior ServiceNow AI Strategy & Automation Consultant UK Wide Hybrid | Permanent | Up to the high £80,000s + 10% bonus and benefits AI comes up in nearly every client conversation now. In reality, most businesses are not short of tools. What they need is someone who can help them decide what each tool is actually for, where it will add value and how it should fit into the wider organisation. I'm working with a leading transformation consultancy that is growing its ServiceNow AI capability. They need a senior consultant who understands the platform and can help clients answer questions such as, "We already have Microsoft Copilot and ServiceNow, so where should we use each one?" What You'll Be Doing You'll work with senior stakeholders to develop practical AI and automation strategies with ServiceNow at the centre. You'll help them identify useful opportunities, decide which ones are worth pursuing and turn those ideas into roadmaps and business cases. The role covers AI capabilities across the ServiceNow platform rather than one specific product. Depending on your background, you could be advising on Now Assist, Virtual Agent, AI Control Tower, agentic workflows, enterprise search or Moveworks. A big part of the job will be helping clients understand where ServiceNow AI fits alongside tools such as Microsoft Copilot. You'll look at the business problem, existing systems and available data before recommending which capability makes the most sense. You'll also advise on the less glamorous but important parts of AI adoption, including governance, risk, data, integrations and responsible use. The wider consultancy has teams that can support detailed implementation, so this role is mainly focused on strategy, advisory work and shaping the overall direction. You'll also get involved in proposals, presentations and early client conversations as the consultancy continues to develop its ServiceNow AI offering. What They're Looking For You'll need a strong understanding of ServiceNow at platform level rather than experience with just one module. The manager is flexible on the exact AI tools you have used, but you should ideally have meaningful exposure to at least two areas such as Now Assist, Virtual Agent, AI Control Tower, agentic workflows, enterprise search or Moveworks. Nobody is expecting you to have years of experience across every new ServiceNow AI product. Many of them have not been around long enough for that. A solid ServiceNow background combined with experience in enterprise AI, intelligent automation, conversational AI or AI governance could be equally relevant. This is not a generic AI position, though. You need to understand how AI works within enterprise products and workflows, and you should be able to explain where ServiceNow offers value compared with other tools. Some knowledge of platform architecture, data and integrations will help, but you are not expected to be a developer or AI engineer. You'll be comfortable leading senior client conversations, explaining technical subjects in plain English and linking AI investment to actual business outcomes. Experience developing strategies, roadmaps, business cases or operating models will be important. Any involvement in proposals, RFPs or client development would also be useful. Why It's Worth Looking At This is a good opportunity to move into a more strategic ServiceNow position and work on the questions clients are asking right now. You'll get exposure to several emerging areas of the platform without being boxed into one product or expected to know everything from day one. You'll also have a genuine say in how the consultancy develops its ServiceNow AI offering, rather than simply joining an established delivery team and following an existing approach. You can be based anywhere in the UK. Travel to one of the consultancy's UK offices will usually be around once a month, with client travel required at key project milestones. If your background combines strong ServiceNow knowledge with AI, automation or governance experience, I'd be interested in speaking with you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Aug 13, 2026
Full time
Senior ServiceNow AI Strategy & Automation Consultant UK Wide Hybrid | Permanent | Up to the high £80,000s + 10% bonus and benefits AI comes up in nearly every client conversation now. In reality, most businesses are not short of tools. What they need is someone who can help them decide what each tool is actually for, where it will add value and how it should fit into the wider organisation. I'm working with a leading transformation consultancy that is growing its ServiceNow AI capability. They need a senior consultant who understands the platform and can help clients answer questions such as, "We already have Microsoft Copilot and ServiceNow, so where should we use each one?" What You'll Be Doing You'll work with senior stakeholders to develop practical AI and automation strategies with ServiceNow at the centre. You'll help them identify useful opportunities, decide which ones are worth pursuing and turn those ideas into roadmaps and business cases. The role covers AI capabilities across the ServiceNow platform rather than one specific product. Depending on your background, you could be advising on Now Assist, Virtual Agent, AI Control Tower, agentic workflows, enterprise search or Moveworks. A big part of the job will be helping clients understand where ServiceNow AI fits alongside tools such as Microsoft Copilot. You'll look at the business problem, existing systems and available data before recommending which capability makes the most sense. You'll also advise on the less glamorous but important parts of AI adoption, including governance, risk, data, integrations and responsible use. The wider consultancy has teams that can support detailed implementation, so this role is mainly focused on strategy, advisory work and shaping the overall direction. You'll also get involved in proposals, presentations and early client conversations as the consultancy continues to develop its ServiceNow AI offering. What They're Looking For You'll need a strong understanding of ServiceNow at platform level rather than experience with just one module. The manager is flexible on the exact AI tools you have used, but you should ideally have meaningful exposure to at least two areas such as Now Assist, Virtual Agent, AI Control Tower, agentic workflows, enterprise search or Moveworks. Nobody is expecting you to have years of experience across every new ServiceNow AI product. Many of them have not been around long enough for that. A solid ServiceNow background combined with experience in enterprise AI, intelligent automation, conversational AI or AI governance could be equally relevant. This is not a generic AI position, though. You need to understand how AI works within enterprise products and workflows, and you should be able to explain where ServiceNow offers value compared with other tools. Some knowledge of platform architecture, data and integrations will help, but you are not expected to be a developer or AI engineer. You'll be comfortable leading senior client conversations, explaining technical subjects in plain English and linking AI investment to actual business outcomes. Experience developing strategies, roadmaps, business cases or operating models will be important. Any involvement in proposals, RFPs or client development would also be useful. Why It's Worth Looking At This is a good opportunity to move into a more strategic ServiceNow position and work on the questions clients are asking right now. You'll get exposure to several emerging areas of the platform without being boxed into one product or expected to know everything from day one. You'll also have a genuine say in how the consultancy develops its ServiceNow AI offering, rather than simply joining an established delivery team and following an existing approach. You can be based anywhere in the UK. Travel to one of the consultancy's UK offices will usually be around once a month, with client travel required at key project milestones. If your background combines strong ServiceNow knowledge with AI, automation or governance experience, I'd be interested in speaking with you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
