Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Aug 03, 2026
Full time
Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Job Title: Credit Hire Handler Location: Liverpool City Centre / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Aug 03, 2026
Full time
Job Title: Credit Hire Handler Location: Liverpool City Centre / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Job Title: Sales Validation Advisor (Part-Time) Location: Remote / Chesterfield Salary: £27,976 (Pro-Rata) Hours: Monday - Friday 11am -3pm (20 hours per week) Unfortunately, this role is not eligible for sponsorship Established in 2003, Utilita is the UK's first - and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet. We have a fantastic opportunity for you to join our Sales Validation Team. Where you will support our national field sales agents, ensuring all sales are fully compliant. What does this role involve? Following the successful onboarding of a new customer by one of our Field Sales Representatives, you will be responsible for contacting the customer to conduct a quality assurance and compliance check. During this call, you will verify that all relevant information has been accurately captured, ensure the customer fully understands the products and services they have signed up for, and confirm that all required processes and documentation have been completed correctly. You will carefully record the outcomes of each customer interaction on our internal systems, maintaining accurate and detailed records to support compliance and service standards. In addition, you will identify any areas for improvement and provide regular feedback to Team Leaders and Line Managers, helping to support the ongoing coaching, development, and performance improvement of our Sales Representatives. Your role will play a key part in maintaining high levels of customer satisfaction, ensuring regulatory compliance, and driving continuous improvement across the sales team. Who are we looking for? You will have excellent verbal and written communication skills, enabling you to engage professionally and confidently with customers, colleagues, and stakeholders at all levels. You will be an active listener with the ability to gather accurate information and clearly explain processes while delivering a positive customer experience. You will be highly organised, with the ability to manage multiple tasks simultaneously in a fast-paced environment. Working under pressure, you will be able to prioritise your workload effectively, meet deadlines, and maintain a high level of accuracy and attention to detail. You will also demonstrate strong problem-solving skills, adapting to changing priorities and handling challenging situations with professionalism and confidence. In addition, you will be comfortable working independently while also collaborating as part of a wider team, ensuring all tasks are completed efficiently and in line with company standards, quality requirements, and compliance procedures. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access to private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace; we're a place to thrive. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Aug 03, 2026
Full time
Job Title: Sales Validation Advisor (Part-Time) Location: Remote / Chesterfield Salary: £27,976 (Pro-Rata) Hours: Monday - Friday 11am -3pm (20 hours per week) Unfortunately, this role is not eligible for sponsorship Established in 2003, Utilita is the UK's first - and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet. We have a fantastic opportunity for you to join our Sales Validation Team. Where you will support our national field sales agents, ensuring all sales are fully compliant. What does this role involve? Following the successful onboarding of a new customer by one of our Field Sales Representatives, you will be responsible for contacting the customer to conduct a quality assurance and compliance check. During this call, you will verify that all relevant information has been accurately captured, ensure the customer fully understands the products and services they have signed up for, and confirm that all required processes and documentation have been completed correctly. You will carefully record the outcomes of each customer interaction on our internal systems, maintaining accurate and detailed records to support compliance and service standards. In addition, you will identify any areas for improvement and provide regular feedback to Team Leaders and Line Managers, helping to support the ongoing coaching, development, and performance improvement of our Sales Representatives. Your role will play a key part in maintaining high levels of customer satisfaction, ensuring regulatory compliance, and driving continuous improvement across the sales team. Who are we looking for? You will have excellent verbal and written communication skills, enabling you to engage professionally and confidently with customers, colleagues, and stakeholders at all levels. You will be an active listener with the ability to gather accurate information and clearly explain processes while delivering a positive customer experience. You will be highly organised, with the ability to manage multiple tasks simultaneously in a fast-paced environment. Working under pressure, you will be able to prioritise your workload effectively, meet deadlines, and maintain a high level of accuracy and attention to detail. You will also demonstrate strong problem-solving skills, adapting to changing priorities and handling challenging situations with professionalism and confidence. In addition, you will be comfortable working independently while also collaborating as part of a wider team, ensuring all tasks are completed efficiently and in line with company standards, quality requirements, and compliance procedures. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access to private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace; we're a place to thrive. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Head of Development, Development Lead, Lead Developer Location: Telford area, Hybrid, with regular office attendance. The opportunity We are working with an established and ambitious agency that is looking to appoint a Head of Development / Development Lead / Lead Developer ready to step up to lead its technical function and play a major role in shaping the future of the business. This is a senior leadership opportunity for someone who combines strong technical credibility with commercial awareness, team leadership and a genuine appetite for innovation. You will take ownership of the development function, lead a talented technical team and help define how technology, AI and automation can improve both client delivery and the wider agency operation. The role goes well beyond managing website and software projects. You will have the opportunity to influence technical strategy, shape new services, drive research and development, improve internal systems and workflows, support client growth and develop the capability of the team around you. You will report into the senior leadership team and have responsibility for a development department spanning experienced, mid-level and junior technical talent. Your role will involve: You will provide clear leadership and direction to the technical team, creating an environment where people can perform at their best, develop their skills and progress their careers. You will set objectives and performance measures for the department, assess current and future skills requirements and ensure the team has the right structure, capabilities and resources to support the agency's growth plans. Alongside people leadership, you will take commercial ownership of the function, including responsibility for departmental revenue, costs, budgets and profitability. Setting the technology direction A major part of the role will be defining the agency's technology strategy and identifying where new technologies can create better outcomes for clients and improve the efficiency of the wider business. You will lead thinking around: AI adoption and capability across the agency. Research, development and technical innovation. Automation of internal workflows and processes. New technology led products and services. Improvements to reporting, delivery and operational efficiency. The selection and implementation of software and systems across the business. You will also create and maintain a longer term development roadmap, setting out priorities for new services, technical improvements, team requirements and future opportunities. You will bring technical expertise into conversations with both new and existing clients, helping to scope solutions, shape proposals and translate complex requirements into practical, commercially viable projects. You will be comfortable contributing to pitches and technical meetings when required, acting as a credible senior technical representative of the business. You will have overall responsibility for ensuring development projects are delivered to a consistently high standard. You will oversee capacity, productivity and utilisation across the team, including the balance between billable and non-billable activity, and build relationships with external technology partners where additional expertise or capacity is required. Innovation, AI and continuous improvement This role will be central to the agency's continued evolution. You will keep ahead of emerging technologies and development trends, assess where they can create meaningful value and introduce new tools and approaches where appropriate. You will act as a champion for AI across the organisation, helping senior leaders identify and deliver projects that improve productivity, workflows, client services and decision-making. About you: You are likely to have at least 7 years' experience in web or software development, together with a strong track record of leading technical teams. Previous experience in an agency, consultancy or similarly fast-paced client environment would be particularly valuable. Technically, you will bring strong knowledge of modern web development technologies. Experience across areas such as HTML, CSS, JavaScript, PHP and CMS platforms would be highly relevant, alongside a sound understanding of UX and UI principles. You will ideally bring: Experience leading, mentoring and developing technical teams. The ability to create and deliver a clear technical strategy. Strong commercial awareness and experience managing budgets or departmental financial performance. Confidence scoping complex technical solutions for clients. A practical understanding of AI, automation and emerging technologies. The ability to troubleshoot complex technical challenges and make sound decisions. A genuine interest in innovation and improving how technology supports both clients and the wider business. This is an opportunity to take genuine ownership of a technical function rather than simply managing a development team. You will have the scope to influence the company's wider technology direction, introduce AI and automation, improve internal systems, shape new services and play an active part in commercial growth. Apply now for immediate consideration - client is ready to interview!
Aug 03, 2026
Full time
Head of Development, Development Lead, Lead Developer Location: Telford area, Hybrid, with regular office attendance. The opportunity We are working with an established and ambitious agency that is looking to appoint a Head of Development / Development Lead / Lead Developer ready to step up to lead its technical function and play a major role in shaping the future of the business. This is a senior leadership opportunity for someone who combines strong technical credibility with commercial awareness, team leadership and a genuine appetite for innovation. You will take ownership of the development function, lead a talented technical team and help define how technology, AI and automation can improve both client delivery and the wider agency operation. The role goes well beyond managing website and software projects. You will have the opportunity to influence technical strategy, shape new services, drive research and development, improve internal systems and workflows, support client growth and develop the capability of the team around you. You will report into the senior leadership team and have responsibility for a development department spanning experienced, mid-level and junior technical talent. Your role will involve: You will provide clear leadership and direction to the technical team, creating an environment where people can perform at their best, develop their skills and progress their careers. You will set objectives and performance measures for the department, assess current and future skills requirements and ensure the team has the right structure, capabilities and resources to support the agency's growth plans. Alongside people leadership, you will take commercial ownership of the function, including responsibility for departmental revenue, costs, budgets and profitability. Setting the technology direction A major part of the role will be defining the agency's technology strategy and identifying where new technologies can create better outcomes for clients and improve the efficiency of the wider business. You will lead thinking around: AI adoption and capability across the agency. Research, development and technical innovation. Automation of internal workflows and processes. New technology led products and services. Improvements to reporting, delivery and operational efficiency. The selection and implementation of software and systems across the business. You will also create and maintain a longer term development roadmap, setting out priorities for new services, technical improvements, team requirements and future opportunities. You will bring technical expertise into conversations with both new and existing clients, helping to scope solutions, shape proposals and translate complex requirements into practical, commercially viable projects. You will be comfortable contributing to pitches and technical meetings when required, acting as a credible senior technical representative of the business. You will have overall responsibility for ensuring development projects are delivered to a consistently high standard. You will oversee capacity, productivity and utilisation across the team, including the balance between billable and non-billable activity, and build relationships with external technology partners where additional expertise or capacity is required. Innovation, AI and continuous improvement This role will be central to the agency's continued evolution. You will keep ahead of emerging technologies and development trends, assess where they can create meaningful value and introduce new tools and approaches where appropriate. You will act as a champion for AI across the organisation, helping senior leaders identify and deliver projects that improve productivity, workflows, client services and decision-making. About you: You are likely to have at least 7 years' experience in web or software development, together with a strong track record of leading technical teams. Previous experience in an agency, consultancy or similarly fast-paced client environment would be particularly valuable. Technically, you will bring strong knowledge of modern web development technologies. Experience across areas such as HTML, CSS, JavaScript, PHP and CMS platforms would be highly relevant, alongside a sound understanding of UX and UI principles. You will ideally bring: Experience leading, mentoring and developing technical teams. The ability to create and deliver a clear technical strategy. Strong commercial awareness and experience managing budgets or departmental financial performance. Confidence scoping complex technical solutions for clients. A practical understanding of AI, automation and emerging technologies. The ability to troubleshoot complex technical challenges and make sound decisions. A genuine interest in innovation and improving how technology supports both clients and the wider business. This is an opportunity to take genuine ownership of a technical function rather than simply managing a development team. You will have the scope to influence the company's wider technology direction, introduce AI and automation, improve internal systems, shape new services and play an active part in commercial growth. Apply now for immediate consideration - client is ready to interview!
Join the UK's No1 Trade Kitchen Supplier Join Howdens as a Territory Sales Representative and play a key role in growing your local customer account base. This is a field-based role where you will be building your network, winning new business, and turning conversations into long-term trade partnerships. Working closely with your depot colleagues you will take ownership of growing and nurturing the trade customer base across your territory, building trust, and turning opportunities into sales. It is a role with real autonomy, giving you the freedom to manage your workload, with a clear focus on driving sustainable growth through strong relationships and teamwork. What we can offer you: Competitive salary, brilliant bonuses, and outstanding depot incentives. Company Car Competitive pension scheme with up to 12% company contribution. Up to 32 days annual leave, including bank holidays. Holiday entitlement rises with service Generous staff discount on Howdens products. 40 hour working week (Monday to Friday) No evening, Sunday or Bank Holiday working Buy-as-you-earn share scheme. Virtual GP access and wellbeing support for you and your family. What we are looking for: A track record of winning new business or working in a target-driven sales role. Confident engaging trade customers from first conversation. Self-motivated, resilient with a drive to succeed. Ability to build product and service knowledge in joinery and hardware. Strong organisation skills with the ability to thrive in a fast-paced environment. Full UK driving license required. What you will be doing: Winning new business by proactively approaching prospective customers and converting opportunities into new accounts. Building and growing the account base across your territory, supporting each depot's performance. Introducing new customers to the Howdens model, clearly articulating how it works and why it delivers. Collaborating with depot teams to build account spend and drive more frequent trading. Building strong, lasting relationships with both new and existing account holders. Taking ownership of customer enquiries, managing them professionally from first contact through to resolution. Playing an active role in team meetings, contributing insight, performance updates, and ideas. Keeping data accurate and up to date, ensuring visibility across your activity and pipeline. Working safely and in line with Health & Safety standards What it's like to work here: We take pride in getting things right first time for our customers Everyone pulls their weight and supports each other as one team It's a busy depot, so we keep things simple, work fast and get the job done We all play a part in the depot's success and share in the team bonus We build trust by doing what we say we will, every day How to apply: If Howdens sounds like the kind of place where you can build and develop your career as a Territory Sales Representative, then we are keen to hear from you. About Howdens: Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. INDKSD
Aug 02, 2026
Full time
Join the UK's No1 Trade Kitchen Supplier Join Howdens as a Territory Sales Representative and play a key role in growing your local customer account base. This is a field-based role where you will be building your network, winning new business, and turning conversations into long-term trade partnerships. Working closely with your depot colleagues you will take ownership of growing and nurturing the trade customer base across your territory, building trust, and turning opportunities into sales. It is a role with real autonomy, giving you the freedom to manage your workload, with a clear focus on driving sustainable growth through strong relationships and teamwork. What we can offer you: Competitive salary, brilliant bonuses, and outstanding depot incentives. Company Car Competitive pension scheme with up to 12% company contribution. Up to 32 days annual leave, including bank holidays. Holiday entitlement rises with service Generous staff discount on Howdens products. 40 hour working week (Monday to Friday) No evening, Sunday or Bank Holiday working Buy-as-you-earn share scheme. Virtual GP access and wellbeing support for you and your family. What we are looking for: A track record of winning new business or working in a target-driven sales role. Confident engaging trade customers from first conversation. Self-motivated, resilient with a drive to succeed. Ability to build product and service knowledge in joinery and hardware. Strong organisation skills with the ability to thrive in a fast-paced environment. Full UK driving license required. What you will be doing: Winning new business by proactively approaching prospective customers and converting opportunities into new accounts. Building and growing the account base across your territory, supporting each depot's performance. Introducing new customers to the Howdens model, clearly articulating how it works and why it delivers. Collaborating with depot teams to build account spend and drive more frequent trading. Building strong, lasting relationships with both new and existing account holders. Taking ownership of customer enquiries, managing them professionally from first contact through to resolution. Playing an active role in team meetings, contributing insight, performance updates, and ideas. Keeping data accurate and up to date, ensuring visibility across your activity and pipeline. Working safely and in line with Health & Safety standards What it's like to work here: We take pride in getting things right first time for our customers Everyone pulls their weight and supports each other as one team It's a busy depot, so we keep things simple, work fast and get the job done We all play a part in the depot's success and share in the team bonus We build trust by doing what we say we will, every day How to apply: If Howdens sounds like the kind of place where you can build and develop your career as a Territory Sales Representative, then we are keen to hear from you. About Howdens: Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. INDKSD
Business Development Representative (BDR) Location: Belfast (Hybrid Flex days) Salary: Up to £40,000 + Uncapped OTE The Opportunity We're partnering with a fast-growing AI SaaS business that's transforming how global organisations use customer insights to drive commercial success. As they continue to scale internationally, they're looking for a motivated Business Development Representative to join the click apply for full job details
Aug 02, 2026
Full time
Business Development Representative (BDR) Location: Belfast (Hybrid Flex days) Salary: Up to £40,000 + Uncapped OTE The Opportunity We're partnering with a fast-growing AI SaaS business that's transforming how global organisations use customer insights to drive commercial success. As they continue to scale internationally, they're looking for a motivated Business Development Representative to join the click apply for full job details
Building a sustainable tomorrow BAM UK & Ireland is recruiting a CAFM Facilities Administrator to join our FM segment of the business and join our team based out of East Midlands Airport. The CAFM Administrator will provide guidance, support and deputise to ensure the delivery of service to the contract. This is a 12 Month Fixed Term Contract. Making Possible You will-be responsible for the management and co-ordination of FM services required by the contract which predominantly includes M&E services and building fabric maintenance activities. The role will require the organisation and management of third-party subcontractors, as and when required to support site requirements. Your mission • Ensure the effective and efficient use of all resources allocated to the management of the contracted service delivery requirements. • Preparing concise monthly reports for the client within the contractual timeframes. • Assist in the identification of employee learning and development needs to meet Company objectives. • Ensure the management of the services is carried out in accordance with contract specification. • Monitor all planned maintenance activities to ensure completion within SLA s utilising the onsite CAFM system • Manage internal and external full and temporary passes; oversee insurance, renewal, and compliance with site security protocols. • Support the helpdesk with reactive works, access coordination and task updates; ensuring KPI are achieved Support the profit and loss reporting for the contract. • Adhere to quality, environmental, safety and health management systems requirements. • Work to appropriate statutory and legislative requirements including applicable standards and codes of practice. • Ensure adherence to BAM FM polices and code of conduct. • Management of sub-contractors on site, ensuring appropriate RAMS are in place and appropriately recorded within the systems in place. • Ensure that all facilities and services are made available within the requirements of the contract specifications. • Support the delivery of projects on site by acting as the point of contact for key activities, including coordinating access, reviewing documentation, and ensuring the client is kept up to date. • Monitor and ensure training matrix remains fit for purpose and up to date at all times. • Ensure all services are operated in the most economical and efficient manner. • Monitor BAM FM Health and Safety Procedures, including the management of regular TBT s with the on site team. • Ensure safe working practices are adhered to by contractors. • Keep up to date records in accordance with legislative and BAM FM requirements. • Co-ordinate activities where multiple trades are involved, including permit to work . • Liaison with Clients Representatives at all levels. • Produce meetings notes as and when required. • Manage on call rota to ensure uninterrupted site coverage. What s in it for you? A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development. What do you bring to the role? • Ideally looking for someone with a trade based City & Guilds qualification Level II/III or equivalent. • CAFM experience. • Experience of building fabric maintenance, both with commercial and domestic buildings. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) • Knowledge of Health & Safety and safe working practices. • Strong customer care focus. • Good communication skills. • Proactive approach. • Able to anticipate and/or diagnose and repair faults. • Capable of completing essential paperwork in an accurate and timely manner. • Full UK Drivers licence. About BAM Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible".
Aug 01, 2026
Contractor
Building a sustainable tomorrow BAM UK & Ireland is recruiting a CAFM Facilities Administrator to join our FM segment of the business and join our team based out of East Midlands Airport. The CAFM Administrator will provide guidance, support and deputise to ensure the delivery of service to the contract. This is a 12 Month Fixed Term Contract. Making Possible You will-be responsible for the management and co-ordination of FM services required by the contract which predominantly includes M&E services and building fabric maintenance activities. The role will require the organisation and management of third-party subcontractors, as and when required to support site requirements. Your mission • Ensure the effective and efficient use of all resources allocated to the management of the contracted service delivery requirements. • Preparing concise monthly reports for the client within the contractual timeframes. • Assist in the identification of employee learning and development needs to meet Company objectives. • Ensure the management of the services is carried out in accordance with contract specification. • Monitor all planned maintenance activities to ensure completion within SLA s utilising the onsite CAFM system • Manage internal and external full and temporary passes; oversee insurance, renewal, and compliance with site security protocols. • Support the helpdesk with reactive works, access coordination and task updates; ensuring KPI are achieved Support the profit and loss reporting for the contract. • Adhere to quality, environmental, safety and health management systems requirements. • Work to appropriate statutory and legislative requirements including applicable standards and codes of practice. • Ensure adherence to BAM FM polices and code of conduct. • Management of sub-contractors on site, ensuring appropriate RAMS are in place and appropriately recorded within the systems in place. • Ensure that all facilities and services are made available within the requirements of the contract specifications. • Support the delivery of projects on site by acting as the point of contact for key activities, including coordinating access, reviewing documentation, and ensuring the client is kept up to date. • Monitor and ensure training matrix remains fit for purpose and up to date at all times. • Ensure all services are operated in the most economical and efficient manner. • Monitor BAM FM Health and Safety Procedures, including the management of regular TBT s with the on site team. • Ensure safe working practices are adhered to by contractors. • Keep up to date records in accordance with legislative and BAM FM requirements. • Co-ordinate activities where multiple trades are involved, including permit to work . • Liaison with Clients Representatives at all levels. • Produce meetings notes as and when required. • Manage on call rota to ensure uninterrupted site coverage. What s in it for you? A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development. What do you bring to the role? • Ideally looking for someone with a trade based City & Guilds qualification Level II/III or equivalent. • CAFM experience. • Experience of building fabric maintenance, both with commercial and domestic buildings. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) • Knowledge of Health & Safety and safe working practices. • Strong customer care focus. • Good communication skills. • Proactive approach. • Able to anticipate and/or diagnose and repair faults. • Capable of completing essential paperwork in an accurate and timely manner. • Full UK Drivers licence. About BAM Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible".
Location: Newport, South Wales Salary: £26,500 basic + £3,000+ achievable commission (sales & retentions) Hours: 40 hours/week Rotad shifts between Monday to Friday (08:0021:00), Saturday (09.0018.00) & Sunday (10.0016.00) Are you a confident communicator with a passion for sales and customer engagement? At Storage Giant, were looking for a proactive and driven Business Development Representatives click apply for full job details
Aug 01, 2026
Full time
Location: Newport, South Wales Salary: £26,500 basic + £3,000+ achievable commission (sales & retentions) Hours: 40 hours/week Rotad shifts between Monday to Friday (08:0021:00), Saturday (09.0018.00) & Sunday (10.0016.00) Are you a confident communicator with a passion for sales and customer engagement? At Storage Giant, were looking for a proactive and driven Business Development Representatives click apply for full job details
Sales Development Representative 40 hours per week Flexible Working Hours Office Based Are you looking for a lead generation agency that actually puts people first? If so, you might be in the right place At Paragon Marketing, we put both our clients and our team at the forefront of everything we do click apply for full job details
Aug 01, 2026
Full time
Sales Development Representative 40 hours per week Flexible Working Hours Office Based Are you looking for a lead generation agency that actually puts people first? If so, you might be in the right place At Paragon Marketing, we put both our clients and our team at the forefront of everything we do click apply for full job details
TXM Recruit are working in partnership with a high-profile railway client. They are looking for a Signal Sighting Specialist to join their team located in the Birmingham, West Midlands on a contract basis. Our client is undertaking a feasibility study to support the restoration of services from four to six trains per hour on a busy Birmingham commuter route. Following the introduction of a new fleet, signal sighting restrictions have reduced operational flexibility and service recovery capability. This project will identify practical engineering and operational solutions to inform a business case for signalling enhancements. The successful candidate will lead the technical and operational aspects of the feasibility phase, working closely with key stakeholders to develop safe, compliant, and deliverable solutions. Key Responsibilities: Signal Sighting & Technical Assessment Lead the operational review of signal sighting constraints affecting a new fleet. Work alongside Network Rail signalling teams to identify practical engineering solutions Conduct site visits and operational surveys Support testing activities and evaluate operational findings Operational & Safety Leadership Act as Person in Charge of Testing (PICT) where required Develop safe systems of work and Method of Work documentation Ensure appropriate health and safety arrangements for all testing activities Ensure compliance with applicable railway standards and operational requirements Stakeholder Engagement Liaise with Network Rail Signalling Engineers and Signal Sighting Committees Work collaboratively with the clients operational and performance teams Support engagement with trade union representatives where required Interface with wider programmes including Midlands Rail Hub where appropriate Business Case Support Collate technical and operational data Support development of the outline business case Provide technical recommendations for future signalling investment Contribute to operational modelling supporting the return to six trains per hour Person Specification: Extensive signal sighting experience Previous involvement with Signal Sighting Committees Experience acting as PICT (Person in Charge of Testing) Train driving experience Excellent understanding of railway operational risk Experience producing Methods of Work Strong stakeholder management skills across Network Rail and Train Operating Companies Knowledge of HAZOP and HAZID processes Ability to work independently across multidisciplinary teams Main Details: Job Title: Signal Sighting Specialist Day Rate: 750 per day (negotiable) Location: Birmingham, West Midlands Contract: 4 Months (ongoing) This is a fantastic opportunity to join an exciting, friendly, and fast paced team, delivering essential services. TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you. If you want to register your interest and apply, please contact me on the below or apply online: Miren Chauhan Delivery Consultant Email: (url removed)
Aug 01, 2026
Contractor
TXM Recruit are working in partnership with a high-profile railway client. They are looking for a Signal Sighting Specialist to join their team located in the Birmingham, West Midlands on a contract basis. Our client is undertaking a feasibility study to support the restoration of services from four to six trains per hour on a busy Birmingham commuter route. Following the introduction of a new fleet, signal sighting restrictions have reduced operational flexibility and service recovery capability. This project will identify practical engineering and operational solutions to inform a business case for signalling enhancements. The successful candidate will lead the technical and operational aspects of the feasibility phase, working closely with key stakeholders to develop safe, compliant, and deliverable solutions. Key Responsibilities: Signal Sighting & Technical Assessment Lead the operational review of signal sighting constraints affecting a new fleet. Work alongside Network Rail signalling teams to identify practical engineering solutions Conduct site visits and operational surveys Support testing activities and evaluate operational findings Operational & Safety Leadership Act as Person in Charge of Testing (PICT) where required Develop safe systems of work and Method of Work documentation Ensure appropriate health and safety arrangements for all testing activities Ensure compliance with applicable railway standards and operational requirements Stakeholder Engagement Liaise with Network Rail Signalling Engineers and Signal Sighting Committees Work collaboratively with the clients operational and performance teams Support engagement with trade union representatives where required Interface with wider programmes including Midlands Rail Hub where appropriate Business Case Support Collate technical and operational data Support development of the outline business case Provide technical recommendations for future signalling investment Contribute to operational modelling supporting the return to six trains per hour Person Specification: Extensive signal sighting experience Previous involvement with Signal Sighting Committees Experience acting as PICT (Person in Charge of Testing) Train driving experience Excellent understanding of railway operational risk Experience producing Methods of Work Strong stakeholder management skills across Network Rail and Train Operating Companies Knowledge of HAZOP and HAZID processes Ability to work independently across multidisciplinary teams Main Details: Job Title: Signal Sighting Specialist Day Rate: 750 per day (negotiable) Location: Birmingham, West Midlands Contract: 4 Months (ongoing) This is a fantastic opportunity to join an exciting, friendly, and fast paced team, delivering essential services. TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you. If you want to register your interest and apply, please contact me on the below or apply online: Miren Chauhan Delivery Consultant Email: (url removed)
Your new company This is an exciting opportunity to join a well-established and highly respected organisation with a strong reputation for supporting its members and delivering excellent legal outcomes. You will be joining a collaborative Legal Services team that handles a broad range of employment matters, offering high-quality work in a supportive and progressive environment. Your new role As a Senior Legal Advisor, you will play a key role within the Employment Team, providing expert employment law advice and representation to members, representatives and officials.Your responsibilities will include: Providing high-quality advice and representation on employment and industrial law matters. Assessing applications for legal assistance and advising on the merits of potential Employment Tribunal claims. Supporting officials with employment casework and industrial relations issues. Preparing and managing Employment Tribunal cases from inception through to conclusion. Overseeing cases conducted by external panel solicitors. Supervising and supporting Employment Law Advisors within the team. Supporting senior stakeholders with complex casework and legal advice as required. What you'll need to succeed To be successful in this role, you will be a qualified Solicitor, Barrister or CILEX professional, or be qualified by experience with a strong background in employment law.You will also have: Experience advising and representing clients in Employment Tribunal matters. Advocacy experience or a willingness to undertake tribunal advocacy. Strong knowledge of employment law and employment tribunal procedures. The ability to manage competing priorities and meet deadlines. Experience supervising or supporting junior colleagues would be advantageous. What you'll get in return In return, you'll join a highly regarded legal team with an excellent track record and benefit from a rewarding and flexible working environment.Benefits include: Flexitime Defined contribution pension scheme. Generous annual leave entitlement, and additional Christmas closure days. Subsidised on-site canteen. Free on-site parking. Excellent public transport links, including train and tram access. High-quality and varied employment law work. Ongoing professional development and career progression opportunities. Modern offices and a supportive team culture. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 01, 2026
Full time
Your new company This is an exciting opportunity to join a well-established and highly respected organisation with a strong reputation for supporting its members and delivering excellent legal outcomes. You will be joining a collaborative Legal Services team that handles a broad range of employment matters, offering high-quality work in a supportive and progressive environment. Your new role As a Senior Legal Advisor, you will play a key role within the Employment Team, providing expert employment law advice and representation to members, representatives and officials.Your responsibilities will include: Providing high-quality advice and representation on employment and industrial law matters. Assessing applications for legal assistance and advising on the merits of potential Employment Tribunal claims. Supporting officials with employment casework and industrial relations issues. Preparing and managing Employment Tribunal cases from inception through to conclusion. Overseeing cases conducted by external panel solicitors. Supervising and supporting Employment Law Advisors within the team. Supporting senior stakeholders with complex casework and legal advice as required. What you'll need to succeed To be successful in this role, you will be a qualified Solicitor, Barrister or CILEX professional, or be qualified by experience with a strong background in employment law.You will also have: Experience advising and representing clients in Employment Tribunal matters. Advocacy experience or a willingness to undertake tribunal advocacy. Strong knowledge of employment law and employment tribunal procedures. The ability to manage competing priorities and meet deadlines. Experience supervising or supporting junior colleagues would be advantageous. What you'll get in return In return, you'll join a highly regarded legal team with an excellent track record and benefit from a rewarding and flexible working environment.Benefits include: Flexitime Defined contribution pension scheme. Generous annual leave entitlement, and additional Christmas closure days. Subsidised on-site canteen. Free on-site parking. Excellent public transport links, including train and tram access. High-quality and varied employment law work. Ongoing professional development and career progression opportunities. Modern offices and a supportive team culture. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Service Representative (Hybrid) Crawley, West Sussex Salary: Up to £28,500 Are you an organised, customer-focused professional who enjoys building strong relationships and keeping operations running smoothly? We're recruiting for a Customer Service Representative to join a well-established international business with a collaborative and supportive culture. The Opportunity As the primary point of contact for a portfolio of customers, you'll manage the full order lifecycle, ensuring excellent service and efficient delivery. You'll work closely with customers, suppliers, sales teams and internal stakeholders to resolve enquiries, process orders and coordinate logistics. This is a varied role offering exposure to customer service, supply chain operations, order management and commercial processes. Key Responsibilities Manage customer relationships and provide a high level of service Process and amend customer orders Handle customer enquiries and resolve issues efficiently Coordinate deliveries and shipment documentation Raise and manage supplier purchase orders Verify supplier invoices and generate customer invoices Maintain accurate data across business systems Liaise with sales and operational teams to ensure smooth order fulfilment Support wider customer service activities during peak periods and team absences About You Previous experience in a customer service role within distribution, logistics, manufacturing, supply chain or a similar environment Strong communication and problem-solving skills Excellent attention to detail and organisational ability Comfortable managing multiple priorities and deadlines Experience with ERP/CRM systems (SAP or similar advantageous) Good Microsoft Office skills Fluent written and spoken English What's on Offer? Annual discretionary bonus Hybrid working (typically 3 days in the office, 2 days from home) 35-hour working week 28 days annual leave plus public holidays Pension scheme Life assurance Employee Assistance Programme Ongoing learning and development opportunities Flexible benefits package
Aug 01, 2026
Full time
Customer Service Representative (Hybrid) Crawley, West Sussex Salary: Up to £28,500 Are you an organised, customer-focused professional who enjoys building strong relationships and keeping operations running smoothly? We're recruiting for a Customer Service Representative to join a well-established international business with a collaborative and supportive culture. The Opportunity As the primary point of contact for a portfolio of customers, you'll manage the full order lifecycle, ensuring excellent service and efficient delivery. You'll work closely with customers, suppliers, sales teams and internal stakeholders to resolve enquiries, process orders and coordinate logistics. This is a varied role offering exposure to customer service, supply chain operations, order management and commercial processes. Key Responsibilities Manage customer relationships and provide a high level of service Process and amend customer orders Handle customer enquiries and resolve issues efficiently Coordinate deliveries and shipment documentation Raise and manage supplier purchase orders Verify supplier invoices and generate customer invoices Maintain accurate data across business systems Liaise with sales and operational teams to ensure smooth order fulfilment Support wider customer service activities during peak periods and team absences About You Previous experience in a customer service role within distribution, logistics, manufacturing, supply chain or a similar environment Strong communication and problem-solving skills Excellent attention to detail and organisational ability Comfortable managing multiple priorities and deadlines Experience with ERP/CRM systems (SAP or similar advantageous) Good Microsoft Office skills Fluent written and spoken English What's on Offer? Annual discretionary bonus Hybrid working (typically 3 days in the office, 2 days from home) 35-hour working week 28 days annual leave plus public holidays Pension scheme Life assurance Employee Assistance Programme Ongoing learning and development opportunities Flexible benefits package
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role As an Automation Test Engineer, you will design, develop, integrate and maintain secure software services and mission applications within classified government environments. Working as part of Agile / DevSecOps delivery teams, you will play a key role in ensuring the quality, reliability and security of complex digital solutions. You'll collaborate closely with engineers, DevOps specialists, business analysts, product stakeholders and customer representatives to deliver high-quality software and provide confidence in each release. This role is well suited to someone who combines strong technical engineering capability with a proactive approach to testing, quality assurance and continuous improvement. You'll contribute across the full delivery lifecycle, from designing effective test strategies through to supporting release assurance in secure environments. Typical responsibilities include: Designing and maintaining automated test suites using tools such as Selenium, Cypress, Playwright or similar Testing modern applications built with technologies including Java, JavaScript, React, Spring Boot, Next.js and APIs Embedding automated testing within CI/CD pipelines to support continuous delivery Supporting functional, integration, regression, system and acceptance testing activities Providing release assurance for secure mission applications and data-driven platforms Job Responsibilities Define and implement effective test strategies, plans and coverage aligned to delivery objectives Translate requirements and user stories into clear, executable test cases and scripts Develop and maintain automated test suites using tools such as Selenium, Cypress, Playwright or equivalent Embed automated testing within CI/CD pipelines to support DevSecOps delivery Support functional, integration, regression, system and acceptance testing activities Identify, manage and track defects through to resolution, working closely with development teams Provide clear test reporting, quality metrics and evidence to support release decisions Contribute to environment readiness, test data management and controlled release processes Collaborate within Agile teams, supporting sprint planning, refinement, reviews and retrospectives Promote a proactive, quality-first approach, embedding testing best practices across teams Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong background in software testing, test automation and quality engineering within Agile / DevSecOps delivery environments Experience designing and executing functional, integration, regression, system and acceptance testing, including defect investigation Hands-on experience with test automation tools (e.g. Selenium, Cypress, Playwright, JUnit, pytest, Cucumber or similar), including API and UI testing Experience building and maintaining automated test frameworks, reusable test assets and managing test data Familiarity with integrating automated testing into CI/CD pipelines, alongside awareness of quality gates, release assurance and modern development practices Experience testing modern applications and services, including APIs, Java/JavaScript-based systems and cloud or containerised environments Awareness of non-functional testing approaches, including performance, resilience, accessibility and security testing Experience producing test evidence and assurance artefacts suitable for controlled or regulated environments Security Clearance Requirements The successful candidate must hold a current high level security clearance. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Cheltenham, London, Manchester (based on project requirements). What it's like to work at Envitia At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being. Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs. Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required. Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs. Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses. Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones. Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation. Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks. Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements. Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
Aug 01, 2026
Full time
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role As an Automation Test Engineer, you will design, develop, integrate and maintain secure software services and mission applications within classified government environments. Working as part of Agile / DevSecOps delivery teams, you will play a key role in ensuring the quality, reliability and security of complex digital solutions. You'll collaborate closely with engineers, DevOps specialists, business analysts, product stakeholders and customer representatives to deliver high-quality software and provide confidence in each release. This role is well suited to someone who combines strong technical engineering capability with a proactive approach to testing, quality assurance and continuous improvement. You'll contribute across the full delivery lifecycle, from designing effective test strategies through to supporting release assurance in secure environments. Typical responsibilities include: Designing and maintaining automated test suites using tools such as Selenium, Cypress, Playwright or similar Testing modern applications built with technologies including Java, JavaScript, React, Spring Boot, Next.js and APIs Embedding automated testing within CI/CD pipelines to support continuous delivery Supporting functional, integration, regression, system and acceptance testing activities Providing release assurance for secure mission applications and data-driven platforms Job Responsibilities Define and implement effective test strategies, plans and coverage aligned to delivery objectives Translate requirements and user stories into clear, executable test cases and scripts Develop and maintain automated test suites using tools such as Selenium, Cypress, Playwright or equivalent Embed automated testing within CI/CD pipelines to support DevSecOps delivery Support functional, integration, regression, system and acceptance testing activities Identify, manage and track defects through to resolution, working closely with development teams Provide clear test reporting, quality metrics and evidence to support release decisions Contribute to environment readiness, test data management and controlled release processes Collaborate within Agile teams, supporting sprint planning, refinement, reviews and retrospectives Promote a proactive, quality-first approach, embedding testing best practices across teams Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong background in software testing, test automation and quality engineering within Agile / DevSecOps delivery environments Experience designing and executing functional, integration, regression, system and acceptance testing, including defect investigation Hands-on experience with test automation tools (e.g. Selenium, Cypress, Playwright, JUnit, pytest, Cucumber or similar), including API and UI testing Experience building and maintaining automated test frameworks, reusable test assets and managing test data Familiarity with integrating automated testing into CI/CD pipelines, alongside awareness of quality gates, release assurance and modern development practices Experience testing modern applications and services, including APIs, Java/JavaScript-based systems and cloud or containerised environments Awareness of non-functional testing approaches, including performance, resilience, accessibility and security testing Experience producing test evidence and assurance artefacts suitable for controlled or regulated environments Security Clearance Requirements The successful candidate must hold a current high level security clearance. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Cheltenham, London, Manchester (based on project requirements). What it's like to work at Envitia At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being. Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs. Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required. Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs. Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses. Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones. Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation. Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks. Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements. Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
People Manager - Hybrid 6-Week Temporary Contract £225 per day (Inside IR35) Hybrid Working South London Are you an experienced HR professional ready to make an immediate impact? We're working with a respected South London charity seeking a People Manager to provide cover for a period of absence , an initial 6-week temporary contract. This is a great opportunity to support a purpose-driven organisation during a key period, partnering with senior leaders to strengthen people practices, engagement and culture. The Role Working closely with the Director of People & Culture, you'll provide HR partnering support across the organisation, advising managers on employee relations matters and helping improve people processes, systems and leadership capability. Key Responsibilities Partner with managers and senior leaders on HR advice and coaching Lead on employee relations cases (grievance, disciplinary, investigations, performance) Support engagement, culture and organisational development initiatives Improve HR policies, processes and performance frameworks Develop HR systems (Breathe HR), reporting and people analytics Support payroll, HR administration and workforce planning Contribute to recruitment, onboarding and learning & development Build strong relationships across all levels, including union representatives About You You'll be a confident HR professional who enjoys working closely with managers and handling complex employee relations. You'll ideally have: CIPD Level 5 (or above) Experience in an HR Business Partner or People Partner role Strong employee relations experience Experience supporting change and developing managers Excellent communication and stakeholder skills HR systems and reporting experience (Breathe HR desirable) Ability to work independently in a fast-paced environment Experience in the charity, healthcare or not-for-profit sector, or a unionised environment, is highly desirable. What's on Offer? £225 per day (Inside IR35) 6-week temporary contract Hybrid working Opportunity to support a respected South London charity Immediate start available
Aug 01, 2026
Contractor
People Manager - Hybrid 6-Week Temporary Contract £225 per day (Inside IR35) Hybrid Working South London Are you an experienced HR professional ready to make an immediate impact? We're working with a respected South London charity seeking a People Manager to provide cover for a period of absence , an initial 6-week temporary contract. This is a great opportunity to support a purpose-driven organisation during a key period, partnering with senior leaders to strengthen people practices, engagement and culture. The Role Working closely with the Director of People & Culture, you'll provide HR partnering support across the organisation, advising managers on employee relations matters and helping improve people processes, systems and leadership capability. Key Responsibilities Partner with managers and senior leaders on HR advice and coaching Lead on employee relations cases (grievance, disciplinary, investigations, performance) Support engagement, culture and organisational development initiatives Improve HR policies, processes and performance frameworks Develop HR systems (Breathe HR), reporting and people analytics Support payroll, HR administration and workforce planning Contribute to recruitment, onboarding and learning & development Build strong relationships across all levels, including union representatives About You You'll be a confident HR professional who enjoys working closely with managers and handling complex employee relations. You'll ideally have: CIPD Level 5 (or above) Experience in an HR Business Partner or People Partner role Strong employee relations experience Experience supporting change and developing managers Excellent communication and stakeholder skills HR systems and reporting experience (Breathe HR desirable) Ability to work independently in a fast-paced environment Experience in the charity, healthcare or not-for-profit sector, or a unionised environment, is highly desirable. What's on Offer? £225 per day (Inside IR35) 6-week temporary contract Hybrid working Opportunity to support a respected South London charity Immediate start available
The Opportunity A well-established and growing supplier and installer of specialist building products to the UK residential construction sector is seeking an experienced Commercial Manager to lead a key commercial division. This senior leadership role offers the opportunity to influence business strategy, strengthen customer relationships, drive new business growth, and oversee critical commercial functions including estimating, order processing, and technical support. Working closely with the senior leadership team, you will play a pivotal role in ensuring projects are competitively tendered, commercially successful, and delivered in line with customer expectations. Key Responsibilities Develop and maintain strong relationships with key residential developer and contractor clients. Identify, pursue, and secure new business opportunities within existing and prospective accounts. Lead and develop the estimating function, ensuring accurate and timely tender submissions. Oversee the order processing team, ensuring efficient project handover from quotation through to contract delivery. Manage technical support teams to ensure product specifications and compliance requirements are met. Take ownership of pricing strategies, commercial negotiations, and profitability across the division. Collaborate with operational and senior management teams to support business objectives and growth plans. Monitor market trends, competitor activity, and future project opportunities. Attend client meetings, site visits, and industry events as a professional representative of the business. Drive continuous improvement across commercial processes, systems, and team performance. Candidate Profile The successful candidate will be a commercially focused leader with experience within the construction products, building materials, glazing, fenestration, or related sectors. Essential Experience Proven commercial, sales, account management, or business development experience within the construction industry. Strong background managing customer relationships and developing business opportunities. Experience leading and developing commercial or operational teams. Demonstrable success in pricing, negotiation, and margin management. Excellent communication, relationship-building, and stakeholder management skills. Strong organisational and planning abilities with the capacity to manage multiple priorities. Commercially astute with a proactive and solutions-focused approach. Desirable Experience Experience working with residential housebuilders, developers, or main contractors. Knowledge of windows, doors, glazing, façades, or wider building envelope products. Understanding of estimating, technical support, and project delivery processes within a manufacturing or construction environment. What's on Offer Competitive salary package dependent on experience. Company vehicle or car allowance. Performance-related bonus scheme. Senior leadership role with significant autonomy and influence. Opportunity to join a growing and successful business with a strong market reputation. Supportive and collaborative working environment. Clear opportunity to make a tangible impact on future business growth. For a confidential discussion and further information, please get in touch.
Aug 01, 2026
Full time
The Opportunity A well-established and growing supplier and installer of specialist building products to the UK residential construction sector is seeking an experienced Commercial Manager to lead a key commercial division. This senior leadership role offers the opportunity to influence business strategy, strengthen customer relationships, drive new business growth, and oversee critical commercial functions including estimating, order processing, and technical support. Working closely with the senior leadership team, you will play a pivotal role in ensuring projects are competitively tendered, commercially successful, and delivered in line with customer expectations. Key Responsibilities Develop and maintain strong relationships with key residential developer and contractor clients. Identify, pursue, and secure new business opportunities within existing and prospective accounts. Lead and develop the estimating function, ensuring accurate and timely tender submissions. Oversee the order processing team, ensuring efficient project handover from quotation through to contract delivery. Manage technical support teams to ensure product specifications and compliance requirements are met. Take ownership of pricing strategies, commercial negotiations, and profitability across the division. Collaborate with operational and senior management teams to support business objectives and growth plans. Monitor market trends, competitor activity, and future project opportunities. Attend client meetings, site visits, and industry events as a professional representative of the business. Drive continuous improvement across commercial processes, systems, and team performance. Candidate Profile The successful candidate will be a commercially focused leader with experience within the construction products, building materials, glazing, fenestration, or related sectors. Essential Experience Proven commercial, sales, account management, or business development experience within the construction industry. Strong background managing customer relationships and developing business opportunities. Experience leading and developing commercial or operational teams. Demonstrable success in pricing, negotiation, and margin management. Excellent communication, relationship-building, and stakeholder management skills. Strong organisational and planning abilities with the capacity to manage multiple priorities. Commercially astute with a proactive and solutions-focused approach. Desirable Experience Experience working with residential housebuilders, developers, or main contractors. Knowledge of windows, doors, glazing, façades, or wider building envelope products. Understanding of estimating, technical support, and project delivery processes within a manufacturing or construction environment. What's on Offer Competitive salary package dependent on experience. Company vehicle or car allowance. Performance-related bonus scheme. Senior leadership role with significant autonomy and influence. Opportunity to join a growing and successful business with a strong market reputation. Supportive and collaborative working environment. Clear opportunity to make a tangible impact on future business growth. For a confidential discussion and further information, please get in touch.
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jul 31, 2026
Full time
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Job Title: Renewals & Customer Service Representative Location: Formby Salary: 13,289.41 plus up to 2,000 performance related bonus per annum Job Type: Part Time, Permanent Working Hours: 18.5 hours per week Monday - Tuesday 09:00am - 17:30pm, Saturdays 09:00am - 12:30pm The Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Taxi Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What You'll Be Doing Reviewing an allocated renewal invite list. Invite policies compliantly. Check policy data accuracy. Ensure client records are updated appropriately. Review a fair analysis of the market. Handling Inbound & Outbound Calls. Renew Policies motor policies compliantly. Auto Renew motor policies compliantly. Sell Added Value Products Compliantly. Respond to Customer Renewal Queries. What We're Looking For: Excellent IT and data entry skills. Good standard of numeracy and literacy. Ability to communicate well. Great attention to detail. Excellent administration skills. Previous sales or customer service experience. Insurance experience is preferable but not essential as full training will be provided. Excellent customer service skills, incorporating a confident and pleasant phone manner. Good organisational skills and ability to prioritise own workload effectively. Target driven. Proficient computer skills including Microsoft Excel, word and Outlook. Highly self-motivated. Pro-active thinker, able to solve problems independently as they arise. Ability to communicate well at all levels both verbally and in writing. Polite and professional. Work to targets/KPI. Team Player. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
Jul 31, 2026
Full time
Job Title: Renewals & Customer Service Representative Location: Formby Salary: 13,289.41 plus up to 2,000 performance related bonus per annum Job Type: Part Time, Permanent Working Hours: 18.5 hours per week Monday - Tuesday 09:00am - 17:30pm, Saturdays 09:00am - 12:30pm The Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Taxi Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What You'll Be Doing Reviewing an allocated renewal invite list. Invite policies compliantly. Check policy data accuracy. Ensure client records are updated appropriately. Review a fair analysis of the market. Handling Inbound & Outbound Calls. Renew Policies motor policies compliantly. Auto Renew motor policies compliantly. Sell Added Value Products Compliantly. Respond to Customer Renewal Queries. What We're Looking For: Excellent IT and data entry skills. Good standard of numeracy and literacy. Ability to communicate well. Great attention to detail. Excellent administration skills. Previous sales or customer service experience. Insurance experience is preferable but not essential as full training will be provided. Excellent customer service skills, incorporating a confident and pleasant phone manner. Good organisational skills and ability to prioritise own workload effectively. Target driven. Proficient computer skills including Microsoft Excel, word and Outlook. Highly self-motivated. Pro-active thinker, able to solve problems independently as they arise. Ability to communicate well at all levels both verbally and in writing. Polite and professional. Work to targets/KPI. Team Player. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
This role has a starting salary of 55,486 per annum, based on a 36 hour working week. We are looking for an exceptional individual to join us as Deputy Clerk to the Surrey Lieutenancy , a unique and prestigious role supporting the Lord Lieutenant of Surrey in their role as His Majesty The King's personal representative in the county. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role This is a unique and prestigious opportunity to support the Lord Lieutenant of Surrey in their role as His Majesty The King's personal representative in the county. As Deputy Clerk to the Surrey Lieutenancy, you will play a pivotal role in managing the day-to-day operations of the Lieutenancy, working closely with the Lord Lieutenant, Deputy Lieutenants, civic leaders, government departments, the Royal Household and a wide range of partners across Surrey. You will lead the planning and delivery of Lieutenancy activity and the Lord Lieutenant's priorities, across a range of complex, high-profile activities, including Royal visits, honours and awards programmes, and focus groups. You will provide strategic advice and executive support, ensuring all activity is delivered with professionalism, discretion and due regard to protocol. The role offers a fascinating blend of stakeholder engagement, communications, advisory work, event management, and public service. You will also oversee the Lieutenancy's communications activity, helping to promote its activities and celebrate the achievements of individuals, voluntary organisations and businesses across Surrey. Whilst the role sits within Surrey County Council's Democratic Services team, the nature of the work requires a high level of autonomy and self-direction. You will line manage the Personal Assistant to the Lord Lieutenant and oversee the effective management of the Lieutenancy budget. The role requires significant flexibility with a requirement for evening commitments and travel across Surrey to support meetings, events and ceremonial occasions. Your application In order to be considered for shortlisting, your application will clearly evidence the following skills: Knowledge and understanding of the role, responsibilities and work of the Lieutenancy. Ability to coordinate complex activities and manage multiple tasks efficiently across extensive external networks. Experience in providing high-level executive support, including preparing briefing materials and ensuring professionalism in all duties. Experience in organising and executing official functions and events to the highest standards, for example investitures and King's Awards. Excellent communication and relationship-building skills to interact with a wide range of external networks and stakeholders. Strong ability to promote the Lieutenancy's activities through various channels, including the website and social media, ensuring effective public engagement. Meticulous attention to detail and demonstrable discretion, diplomacy and integrity, with the ability to handle sensitive and confidential information appropriately. To apply, we request that you submit a CV and you will be asked the following 4 questions: The Surrey Lieutenancy plays an important role in recognising achievement, supporting communities and representing the Crown across the county of Surrey. What interests you about this role and what skills and experience would you bring to it? This role requires discretion, diplomacy and integrity. Please describe a time when you handled sensitive or confidential information and explain how you ensured it was managed appropriately. Describe a situation where you coordinated activity involving multiple organisations or stakeholders with differing priorities. What was your role, how did you manage competing demands, and what was the outcome? The Deputy Clerk to the Surrey Lieutenancy must be able to respond to urgent and high-profile matters, which may require working evenings, weekends or adapting personal plans at short notice. Please explain how your experience demonstrates your ability to work flexibly and manage unexpected demands while maintaining high standards of professionalism, organisation and service delivery. The job advert closes at 23:59 on 16 August 2026 with interviews planned to follow on 24 or 26 August. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jul 31, 2026
Full time
This role has a starting salary of 55,486 per annum, based on a 36 hour working week. We are looking for an exceptional individual to join us as Deputy Clerk to the Surrey Lieutenancy , a unique and prestigious role supporting the Lord Lieutenant of Surrey in their role as His Majesty The King's personal representative in the county. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role This is a unique and prestigious opportunity to support the Lord Lieutenant of Surrey in their role as His Majesty The King's personal representative in the county. As Deputy Clerk to the Surrey Lieutenancy, you will play a pivotal role in managing the day-to-day operations of the Lieutenancy, working closely with the Lord Lieutenant, Deputy Lieutenants, civic leaders, government departments, the Royal Household and a wide range of partners across Surrey. You will lead the planning and delivery of Lieutenancy activity and the Lord Lieutenant's priorities, across a range of complex, high-profile activities, including Royal visits, honours and awards programmes, and focus groups. You will provide strategic advice and executive support, ensuring all activity is delivered with professionalism, discretion and due regard to protocol. The role offers a fascinating blend of stakeholder engagement, communications, advisory work, event management, and public service. You will also oversee the Lieutenancy's communications activity, helping to promote its activities and celebrate the achievements of individuals, voluntary organisations and businesses across Surrey. Whilst the role sits within Surrey County Council's Democratic Services team, the nature of the work requires a high level of autonomy and self-direction. You will line manage the Personal Assistant to the Lord Lieutenant and oversee the effective management of the Lieutenancy budget. The role requires significant flexibility with a requirement for evening commitments and travel across Surrey to support meetings, events and ceremonial occasions. Your application In order to be considered for shortlisting, your application will clearly evidence the following skills: Knowledge and understanding of the role, responsibilities and work of the Lieutenancy. Ability to coordinate complex activities and manage multiple tasks efficiently across extensive external networks. Experience in providing high-level executive support, including preparing briefing materials and ensuring professionalism in all duties. Experience in organising and executing official functions and events to the highest standards, for example investitures and King's Awards. Excellent communication and relationship-building skills to interact with a wide range of external networks and stakeholders. Strong ability to promote the Lieutenancy's activities through various channels, including the website and social media, ensuring effective public engagement. Meticulous attention to detail and demonstrable discretion, diplomacy and integrity, with the ability to handle sensitive and confidential information appropriately. To apply, we request that you submit a CV and you will be asked the following 4 questions: The Surrey Lieutenancy plays an important role in recognising achievement, supporting communities and representing the Crown across the county of Surrey. What interests you about this role and what skills and experience would you bring to it? This role requires discretion, diplomacy and integrity. Please describe a time when you handled sensitive or confidential information and explain how you ensured it was managed appropriately. Describe a situation where you coordinated activity involving multiple organisations or stakeholders with differing priorities. What was your role, how did you manage competing demands, and what was the outcome? The Deputy Clerk to the Surrey Lieutenancy must be able to respond to urgent and high-profile matters, which may require working evenings, weekends or adapting personal plans at short notice. Please explain how your experience demonstrates your ability to work flexibly and manage unexpected demands while maintaining high standards of professionalism, organisation and service delivery. The job advert closes at 23:59 on 16 August 2026 with interviews planned to follow on 24 or 26 August. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
User Researcher Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Salary up to £60,000, plus excellent company benefits About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens, and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working on national-scale digital transformation programmes or helping shape user-centred services, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about understanding user needs and using research to improve services, Triad could be the place for you. Role Summary As a User Researcher at Triad, you will play a key role in helping clients understand their users and make evidence-based decisions. You will be responsible for planning and conducting research activities that uncover user needs, behaviours, motivations, and pain points. Working as part of multidisciplinary teams, you will ensure that services are designed around genuine user needs, helping organisations reduce risk, improve accessibility, and deliver better outcomes. You will be comfortable engaging with stakeholders at all levels, designing robust research approaches, analysing findings, and communicating insights that influence decision-making. You'll advocate for user-centred design and help clients embed research-led approaches within their organisations. Experience working within Government Digital Service (GDS) environments and public sector programmes is highly desirable. Key Responsibilities User Research Plan, design, and conduct user research using a range of qualitative and quantitative methods. Select appropriate research methodologies based on project objectives and user needs. Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing. Identify user needs, behaviours, motivations, and pain points. Ensure research activities are inclusive and representative of diverse user groups. Research Analysis & Insight Generation Analyse and synthesise research findings from multiple sources. Triangulate evidence across research activities, analytics, stakeholder input, and service data. Produce clear, actionable insights that inform service and product decisions. Present findings confidently to stakeholders, delivery teams, and senior leaders. User-Centred Service Design Support Create and contribute to research-driven artefacts including: Personas, User journeys, Empathy maps, Service blueprints, Research reports, Insight presentations Work collaboratively with UX Designers, Service Designers, Business Analysts, Product Owners, and Delivery Managers to ensure user needs remain central throughout delivery. Usability Testing & Iteration Plan and conduct usability testing for digital services and products. Analyse usability findings and provide evidence-based recommendations. Support teams in testing assumptions and validating design decisions. Accessibility & Inclusion Ensure research activities are accessible and inclusive. Advocate for the needs of users with varying access requirements and digital literacy levels. Contribute towards services meeting WCAG 2.2 accessibility standards. Stakeholder Engagement Facilitate workshops and collaborative sessions with users and stakeholders. Build strong working relationships across multidisciplinary teams. Help organisations understand the value of user research and evidence-led decision making. Agile Delivery Work effectively within Agile delivery environments. Contribute to discovery, alpha, beta, and live phases of digital service development. Support continuous improvement through ongoing user feedback and research. Community & Best Practice Contribute to Triad's User-Centred Design Community of Practice. Share knowledge, mentor others where appropriate, and help develop research capability across the organisation. Stay current with emerging user research methodologies, tools, and best practices. Skills & Experience Essential Strong experience planning and conducting user research across the service lifecycle. Experience using a range of qualitative and quantitative research methods. Ability to analyse complex research findings and communicate clear insights and recommendations. Experience conducting stakeholder interviews, user interviews, workshops, and usability testing. Strong presentation, facilitation, and communication skills. Experience working in Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working within Government Digital Service (GDS) environments and standards. Ability to influence stakeholders through evidence-based recommendations. Desirable Experience creating user-centred design artefacts including personas, user journeys, and service blueprints. Familiarity with research and collaboration tools such as: Dovetail, Mural, Microsoft Forms, Optimal Workshop, UserZoom Knowledge of analytics tools, including Google Analytics. Understanding of UX design and prototyping processes. Experience collaborating with UX Designers and Service Designers. Knowledge of HTML, CSS, and JavaScript. Qualifications & Certifications Degree or equivalent qualification in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design, or a related discipline - desirable. Relevant industry certifications are advantageous. Security Clearance Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a UK resident for a minimum of 5 years and have the right to work in the UK.
Jul 31, 2026
Full time
User Researcher Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Salary up to £60,000, plus excellent company benefits About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens, and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working on national-scale digital transformation programmes or helping shape user-centred services, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about understanding user needs and using research to improve services, Triad could be the place for you. Role Summary As a User Researcher at Triad, you will play a key role in helping clients understand their users and make evidence-based decisions. You will be responsible for planning and conducting research activities that uncover user needs, behaviours, motivations, and pain points. Working as part of multidisciplinary teams, you will ensure that services are designed around genuine user needs, helping organisations reduce risk, improve accessibility, and deliver better outcomes. You will be comfortable engaging with stakeholders at all levels, designing robust research approaches, analysing findings, and communicating insights that influence decision-making. You'll advocate for user-centred design and help clients embed research-led approaches within their organisations. Experience working within Government Digital Service (GDS) environments and public sector programmes is highly desirable. Key Responsibilities User Research Plan, design, and conduct user research using a range of qualitative and quantitative methods. Select appropriate research methodologies based on project objectives and user needs. Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing. Identify user needs, behaviours, motivations, and pain points. Ensure research activities are inclusive and representative of diverse user groups. Research Analysis & Insight Generation Analyse and synthesise research findings from multiple sources. Triangulate evidence across research activities, analytics, stakeholder input, and service data. Produce clear, actionable insights that inform service and product decisions. Present findings confidently to stakeholders, delivery teams, and senior leaders. User-Centred Service Design Support Create and contribute to research-driven artefacts including: Personas, User journeys, Empathy maps, Service blueprints, Research reports, Insight presentations Work collaboratively with UX Designers, Service Designers, Business Analysts, Product Owners, and Delivery Managers to ensure user needs remain central throughout delivery. Usability Testing & Iteration Plan and conduct usability testing for digital services and products. Analyse usability findings and provide evidence-based recommendations. Support teams in testing assumptions and validating design decisions. Accessibility & Inclusion Ensure research activities are accessible and inclusive. Advocate for the needs of users with varying access requirements and digital literacy levels. Contribute towards services meeting WCAG 2.2 accessibility standards. Stakeholder Engagement Facilitate workshops and collaborative sessions with users and stakeholders. Build strong working relationships across multidisciplinary teams. Help organisations understand the value of user research and evidence-led decision making. Agile Delivery Work effectively within Agile delivery environments. Contribute to discovery, alpha, beta, and live phases of digital service development. Support continuous improvement through ongoing user feedback and research. Community & Best Practice Contribute to Triad's User-Centred Design Community of Practice. Share knowledge, mentor others where appropriate, and help develop research capability across the organisation. Stay current with emerging user research methodologies, tools, and best practices. Skills & Experience Essential Strong experience planning and conducting user research across the service lifecycle. Experience using a range of qualitative and quantitative research methods. Ability to analyse complex research findings and communicate clear insights and recommendations. Experience conducting stakeholder interviews, user interviews, workshops, and usability testing. Strong presentation, facilitation, and communication skills. Experience working in Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working within Government Digital Service (GDS) environments and standards. Ability to influence stakeholders through evidence-based recommendations. Desirable Experience creating user-centred design artefacts including personas, user journeys, and service blueprints. Familiarity with research and collaboration tools such as: Dovetail, Mural, Microsoft Forms, Optimal Workshop, UserZoom Knowledge of analytics tools, including Google Analytics. Understanding of UX design and prototyping processes. Experience collaborating with UX Designers and Service Designers. Knowledge of HTML, CSS, and JavaScript. Qualifications & Certifications Degree or equivalent qualification in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design, or a related discipline - desirable. Relevant industry certifications are advantageous. Security Clearance Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a UK resident for a minimum of 5 years and have the right to work in the UK.
Salary : £35k - £45k (OTE £70 - £90K) Location : Field-based role Working pattern : Full-time Job Summary: We are seeking a motivated Business Development Manager to convert pre-qualified appointments into new merchant accounts. The successful candidate will conduct consultative sales meetings, identify client needs, and present tailored payment solutions to achieve and exceed sales targets. Key Responsibilities: Attend pre-booked appointments with prospective merchants. Generate cold leads when required and close Conduct needs assessments and recommend suitable payment solutions. Deliver professional sales presentations and demonstrations. Build strong relationships with prospective clients and key decision-makers. Negotiate terms and close new business agreements. Maintain accurate records of meetings, opportunities, and sales activity in the CRM system. Meet or exceed monthly sales and conversion targets. Requirements: Proven experience in merchant services, payment solutions, or B2B sales. Strong presentation, negotiation, and closing skills. Ability to manage and convert a pipeline of qualified opportunities. Excellent communication and relationship-building abilities. Proficiency with CRM systems and sales tools. You may have experience of the following: Sales Manager, Business Development Manager, Account Executive, Outside Sales Representative, Field Sales Representative, B2B Sales Manager, Merchant Account Manager, Territory Manager, Sales Consultant, Business Development Officer REF-(Apply online only)
Jul 31, 2026
Full time
Salary : £35k - £45k (OTE £70 - £90K) Location : Field-based role Working pattern : Full-time Job Summary: We are seeking a motivated Business Development Manager to convert pre-qualified appointments into new merchant accounts. The successful candidate will conduct consultative sales meetings, identify client needs, and present tailored payment solutions to achieve and exceed sales targets. Key Responsibilities: Attend pre-booked appointments with prospective merchants. Generate cold leads when required and close Conduct needs assessments and recommend suitable payment solutions. Deliver professional sales presentations and demonstrations. Build strong relationships with prospective clients and key decision-makers. Negotiate terms and close new business agreements. Maintain accurate records of meetings, opportunities, and sales activity in the CRM system. Meet or exceed monthly sales and conversion targets. Requirements: Proven experience in merchant services, payment solutions, or B2B sales. Strong presentation, negotiation, and closing skills. Ability to manage and convert a pipeline of qualified opportunities. Excellent communication and relationship-building abilities. Proficiency with CRM systems and sales tools. You may have experience of the following: Sales Manager, Business Development Manager, Account Executive, Outside Sales Representative, Field Sales Representative, B2B Sales Manager, Merchant Account Manager, Territory Manager, Sales Consultant, Business Development Officer REF-(Apply online only)
