4 jobs found

Job Title: Homeownership Services Officer Location: Bracknell (Hybrid Working) Permanent Vacancy 36,986 per annum Hours: Full-time, Monday to Friday About the Role We are currently recruiting for an experienced Homeownership Services Officer to join a Local Authority in Bracknell on a hybrid working basis. This is an excellent opportunity for someone with strong leasehold and homeownership experience to support the delivery of a high-quality service to residents. Key Responsibilities Manage a portfolio of leasehold and shared ownership properties Provide advice and support to homeowners on service charges, leases, and related queries Handle enquiries relating to resales, staircasing, and Right to Buy/Right to Acquire Investigate and resolve complex customer queries and complaints Work closely with internal teams including finance, legal, and property services Ensure compliance with relevant legislation and policies Requirements Previous experience in a homeownership or leasehold services role within a Local Authority or Housing Association Strong knowledge of leasehold legislation and service charges Excellent communication and customer service skills Ability to manage a busy caseload independently PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.

Shared Ownership Officer Leeds Permanent 39 hours pw 30,000 Hamilton Woods Associates are recruiting for a Shared Ownership Officer to assist with resales and staircasing on a permanent basis. Office working will be required at least 4 days a week in the organisations Leeds based offices. Key Responsibilities of the Shared Ownership Officer: Providing an efficient staircasing and resales service to all homeowners within agreed timescales Managing staircasing and resales queries for existing shared ownership properties Responding to and driving sales Ensuring valuations fairly reflect the value of the property and the share being sold, ensuring equity for both seller and buyer alike Instructing appropriate professionals in pursuance of the staircasing or resales work Processing all documentation in a proper and timely way, and in accordance with all relevant rules and regulations Working collaboratively with property management and finance team members Maintaining and updating date from which to provide weekly and monthly reports on sales progress Dealing with enquiries and complaints and promoting high customer service standards Requirements of the Shared Ownership Officer: Effective communications skills, both oral and written is essential Effective IT skills is essential Ability to work to deadlines and under pressure is essential Knowledge of leasehold or shared ownership property sales would be advantageous Demonstrable understanding of conveyancing process from reservation to completion would be desirable An understanding of the legal aspects of leasehold law and regulations would be desirable Benefits of the Shared Ownership Officer: 25 days holiday + bank holidays Up to 60 days home working Life assurance and critical illness cover

Resales & Staircasing Officer London- Hybrid 3 days in the office 2 days working from home 3 months initially with potential to be extended 23.57 per hour PAYE, 35 hours per week, Monday to Friday Our client a large housing association is looking for an experienced Resales & Staircasing Officer to manage a caseload of shared ownership resales, staircasing transactions and ad hoc empty property disposals. The role will provide a customer-focused service to existing and prospective homeowners, guiding customers through the full transaction process from instruction through to legal completion. Key responsibilities: Manage a portfolio of resales, staircasing and void property disposals. Act as the main point of contact for customers throughout transactions. Ensure cases are progressed efficiently, accurately and in line with agreed targets. Liaise with solicitors, agents and internal stakeholders to resolve issues and deliver excellent customer outcomes. Support continuous improvement of processes and service delivery. Essential experience: Residential conveyancing experience. Strong customer service and case management background. Experience managing a high-volume workload and meeting deadlines/KPIs. Excellent communication, organisational and stakeholder management skills. Good Microsoft Office skills and strong attention to detail. Desirable: Shared ownership resales and staircasing experience. Housing sector knowledge and understanding of relevant legislation. Experience working with legal advisers and external partners. Ideal for candidates with conveyancing, housing sales or shared ownership experience who can quickly manage a busy caseload and deliver a high-quality customer experience. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Title: Homeowner Officer x 2 Contract Type: Fixed Term Contract, 12 months Salary: 34,381 per annum Grade: 6 Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location Closing Date: Monday 10 th August 2026 Interview Dates: Tuesday 25 th August 226 Please click here for the role profile: Homeowner Officer Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Homeownership Team at L&Q: We are looking to recruit two Homeownership Officers to join our Homeownership team. These are exciting opportunities to provide a high-quality service to homeowners, leaseholders, shared owners and prospective purchasers, ensuring customers receive professional, accurate and timely advice and support. One Homeownership Officer will be joining our Pre-Sale Enquiries Team and play a key role in supporting homeowners, solicitors, and buyers throughout the sales process. You will review leases, prepare LPE1 packs and provide solicitors with accurate information to help property sales and shared ownership resales progress smoothly. In the second role the Homeownership Officerwill join Staircasing, Lease Extensions & Subletting Team and play a key role in supporting homeowners through a range of property transactions and homeownership services. In this role, you will review and interpret leases while managing staircasing, lease extension and subletting cases from enquiry through to completion. Working closely with homeowners, solicitors, valuers and internal teams, you will make informed decisions, progress transactions efficiently and provide a high-quality customer experience. Both roles are part of our busy customer-focused team, you will handle telephone and written enquiries from homeowners, solicitors, and other stakeholders, ensuring all requests are managed efficiently and within agreed timescales. You will build positive working relationships, provide a high standard of customer service, and help deliver a smooth and seamless sales experience for our customers. This is an excellent opportunity for someone with experience in leasehold, homeownership, conveyancing, or a property-related environment who has strong organisational skills, attention to detail, and the ability to interpret legal documentation with confidence. If this sounds like you, we would love for you to apply! Your impact in the role: Manage a varied workload across homeownership products and processes. Prepare clear and accurate written communications for customers and stakeholders. Liaise with customers, solicitors, lenders, surveyors, financial advisers and internal teams. Manage multiple enquiries while delivering excellent customer service. Use your knowledge of leasehold, shared ownership and property sales to support customers throughout their homeownership journey. What you'll bring: A proactive, customer-focused approach and a commitment to excellent service. Strong communication skills and the ability to work collaboratively. Excellent attention to detail when reviewing legal and property documents. Knowledge of shared ownership, leasehold and homeownership processes. Experience in housing, property, conveyancing or a legal environment. Strong organisational skills and the ability to manage competing priorities. Confidence working independently and meeting deadlines. Good IT skills, including Outlook, Word, Excel and Teams. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!