98 jobs found

Salary: £23,500 Location: Glasgow - hybrid working Shifts: Mon-Fri 9 am to 5 pm - 6-month fixed-term contract Are you an Administrator ready to take your career to the next level? Our client is one of the UK s leading motor finance companies, who are a different kind of car finance lender they use a mix of technology and financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer. They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs. They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamwork are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews. This role is ideal for a results-driven individual who is eager to progress in their career and put their excellent administration skills to good use. What does the day-to-day look like? Ensure CMC complaints and customer commission complaints are logged and managed in line with Startline procedures and standards. Proactively and efficiently managing the team shared inboxes to ensure all queries and complaints are logged or directed correctly and according to FCA guidelines. Providing internal & external customers with a professional and efficient service whilst demonstrating the Startline values to help maintain and strengthen relationships across the organisation. Contacting third parties/customers for further information where required via email and telephone. Where required, support the wider Compliance Team activities What shifts would I be working? Monday to Friday 9 am to 5 pm - no evenings or weekends. Hybrid working, minimum 2 days per week in the office In return, our client offers a competitive benefits package including: 15% contributory pension Discretionary bonus - paid annually 33 days annual leave Life Assurance (x4) Wellbeing initiatives Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks. Interested? Get in touch with David Colquhoun at (url removed) HRC Recruitment is an equal opportunities employer and all applications will be treated as such.

Customer Service & Complaints Administrator Gateshead (Team Valley) Office Based Temp to Perm Immediate Start Are you a confident customer service professional who enjoys resolving issues, managing multiple tasks and finding solutions for customers? We're recruiting for a Customer Service & Complaints Administrator to join a busy and supportive team in Gateshead. In this role, you'll handle customer calls and emails, deal with complaints relating to vehicle damage and re-cleans log issues accurately on the internal system and collate costs and recharges to ensure everything is dealt with efficiently. This is an excellent opportunity for someone with previous customer service or administration experience who thrives in a fast-paced environment, has great attention to detail and enjoys resolving customer queries and complaints. What's in it for you? Starting salary of 25,350, rising to 26,810 (inclusive of bonus) upon securing a permanent position Temp-to-perm opportunity Immediate start available Monday to Friday, 8:30am to 5:00pm (37.5 hours per week) Free on-site parking Full training provided Career development opportunities Supportive team environment with regular socials, celebrations and great on-site facilities The Role You'll be responsible for handling customer calls and emails, managing complaints relating to stock damage and re-cleans, and ensuring all issues are accurately recorded and progressed. You'll work closely with customers and internal teams to investigate issues, collate costs and ensure any appropriate recharges are accurately recorded. Key Responsibilities Handling customer calls and emails professionally and efficiently Dealing with customer complaints relating to vehicle damage and re-cleans Logging complaints and issues accurately on the internal system Investigating and progressing customer queries Liaising with internal teams to resolve issues Collating costs relating to damage, re-cleans and other customer issues Processing and recording recharges accurately Keeping accurate records and documentation Managing multiple customer queries and priorities effectively About You We're looking for someone who: Has previous customer service, complaints or administration experience Is confident handling customer calls and emails Is highly organised with strong attention to detail Enjoys resolving customer issues and finding solutions Can manage multiple priorities effectively Has excellent communication skills Is comfortable dealing with complaints in a professional manner Takes a proactive, solutions-focused approach Enjoys working within a collaborative team environment When you work with Office Angels, you'll benefit from: 28 days paid annual leave (accrued weekly) Exclusive discount vouchers for high-street brands Eye care vouchers Pension scheme options If you're looking for a varied customer service role with a great team and long-term prospects, we'd love to hear from you. Please note: Due to the volume of applications received, we are unable to provide individual feedback to all applicants. If your application is successful, a member of our team will be in touch. Reasonable adjustments are available throughout the recruitment process. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Administrator Location: Evesham Contract Type: Temporary until approx. September 2026 (this could be extended) Start Date: ASAP About the Role We are looking for a highly motivated and customer-focused Customer Service Administrator to join our clients team in Evesham. As the central point of contact for customers, you will play a key role in delivering an exceptional customer experience while managing the end-to-end order process. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about providing outstanding service. You will work closely with both customers and internal departments to ensure orders are fulfilled efficiently and customer expectations are consistently exceeded. Key Responsibilities Manage the complete order process from receipt through to delivery using CRM and ERP systems. Work closely with Planning, Supply Chain, Production, Logistics, Finance, Sales and other key departments to ensure customer requirements are met. Communicate proactively with customers regarding order status, delays and alternative solutions when required. Prepare for and lead regular customer performance review meetings. Manage customer requests and share relevant customer insights and forecasts with internal stakeholders. Monitor finished goods inventory and aged stock in collaboration with cross-functional teams. Handle customer complaints, ensuring they are recorded accurately and resolved promptly. Coordinate product returns and expedite urgent shipments where necessary. Support finance processes, including credit/debit note requests and invoice dispute resolution. Maintain customer records, service agreements and key account information. Identify opportunities for process improvement and support continuous enhancement of customer service performance. What We're Looking For Experience & Qualifications Previous experience in a customer service, customer account management or similar role. Experience within a manufacturing or production environment would be advantageous. Experience using ERP and CRM systems, with SAP and Salesforce knowledge desirable. Strong Microsoft Excel skills. Good communication skills, both written and verbal. Full UK driving licence preferred. Skills & Attributes Strong customer focus and commitment to delivering excellent service. Excellent communication and interpersonal skills. Ability to build strong working relationships with customers and colleagues. Strong organisational and time management skills. Results-driven with a proactive approach to problem-solving. Self-motivated and able to work independently as well as part of a wider team. Flexible, adaptable and committed to continuous improvement. Working Hours & Location Evesham based Monday to Friday, 8:30am - 5:00pm One-hour lunch break £14.36 to £15.38 per hour (Weekly Pay) & Holiday Pay This is a fully office-based role (100% on-site) with no homeworking Why Join Us? This is an exciting opportunity to join a supportive and collaborative team where you will have the chance to make a real impact on customer satisfaction and business performance. Our client offers a dynamic working environment, opportunities for professional development, and the chance to build strong relationships with customers and colleagues across the business. If you are passionate about delivering outstanding customer service and are looking for your next challenge, we'd love to hear from you. How to Apply : If you're interested in this opportunity, please apply now with your up-to-date CV or contact Adecco Worcester for further details. Note : Only successful applicants will be contacted for an interview. Thank you for your understanding. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Join a friendly, customer-focused team where your attention to detail and excellent service make a real difference. If you're organised, confident using Excel and enjoy helping customers, we'd love to hear from you. Administrator - Customer Service Burton upon Trent Full Time, Permanent Must be based with 20miles of the office 26,250 per annum Monday to Fridays 9:00am - 5:00pm Please note: you must be authorised to work in the UK AJR Management Ltd is a specialist utility management company, providing end-to-end utility solutions for housebuilders, housing associations and developers across the UK. The business prides itself on delivering a high-quality service, ensuring a smooth transition of utility accounts for customers while building long-term relationships with clients. As an Administrator - Customer Service, you will be the main point of contact for a portfolio of clients and their customers, supporting the administration of utility account handovers and resolving customer queries. This is a varied role requiring excellent customer service skills, strong attention to detail and good Excel knowledge, alongside the ability to manage multiple tasks in a fast-paced office environment. What you'll do: Deliver outstanding customer service via telephone and email. Process customer and client information accurately using internal systems. Manage utility account handovers and tenancy information. Build strong working relationships with clients and key stakeholders. Liaise with customers to resolve utility-related queries and complaints. Work with utility suppliers to ensure customer accounts are set up correctly. Maintain accurate records and resolve data discrepancies. Prioritise workload to meet deadlines while maintaining a high level of accuracy. What you'll need: Previous customer service experience. Excellent communication skills, both written and verbal. Strong administration and organisational skills. Good working knowledge of Microsoft Office, particularly Excel. Excellent attention to detail and a high level of accuracy. Ability to build positive relationships with customers and colleagues. Confident working independently and as part of a team. GCSE English and Maths (or equivalent). A proactive, organised and professional approach to work. If you're an organised administrator with excellent customer service skills, strong Excel ability and a keen eye for detail, this is an excellent opportunity to join a successful and supportive organisation where your contribution will be valued. Apply today to take the next step in your career. How to Apply: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experience includes Customer Service Administrator, Customer Support Administrator, Client Services Administrator, Office Administrator, Customer Service Coordinator, Administration Assistant, Service Administrator, Client Support Executive, Customer Experience Administrator, Data Administrator, Sales Support Administrator, Operations Administrator.

The Scheduler will be responsible for managing incoming calls, high levels of planned maintenance and reactive maintenance work coming through from external clients. Reporting to the Operations Delivery Supervisor, to work as part of the Contract Management Team, carrying out the duties below. Schedule PPM's for Engineers. Schedule work orders with engineers Scheduling responsive repairs; liaising with tenants, clients, contractors and external parties. Scheduling work across all stated contracts Reacting to emergencies raised by the client and overseeing the engineer's attendance Plan efficiencies of location and response time improvements Schedule PPM's / WAF's to Subcontractors. Taking ownership of daily workload Diagnose technical abilities Handling customer complaints or queries via telephone, email or letter. Manage completion of PPM's Manage completion of reactive tasks Manage "Soft Service" Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control. Control and issue an engineer's uniform. Client liaison Occasion support to ACM, CM Production of monthly performance report. Management of contract performance schedule. Chasing subcontractors' reports/schedules To achieve the team's agreed performance targets and ensure that SLA's are met IT Knowledge - o MS Office o CAFM Systems Facilities Management experience Experience of working in financial performance penalties Strong organisation skills and a high attention to detail General knowledge of Intranet services Happy to work as part of a team or under own initiative. Good communication skills. PFI Experience Technical Knowledge/Experience Previous experience in a customer-facing role (Customer Services, Admin, PA, Project Management) Excellent communication skills and ability to work well as part of a team Ability to work in a fast-paced environment, multitask and make effective decisions quickly Experience of working in financial performance penalties If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Account Administrator This is a hands-on, people-first role for someone who thrives on getting things right for their clients - from the moment an order is placed through to delivery and beyond. You will build genuine relationships, take pride in the detail, and be the kind of person your customers know they can rely on. If you come from a manufacturing or product-based background and customer service is at the core of everything you do, we would love to hear from you. The Role As an Account Manager , you will take full ownership of a portfolio of clients, seeing each order through from placement to delivery and providing attentive aftercare every step of the way. You will be the person your clients turn to - trusted, responsive, and always one step ahead. Key Responsibilities Serve as the primary point of contact for a portfolio of clients, building trusted, long-term relationships Process customer orders accurately and efficiently, keeping clients informed and updated throughout Manage the full order-to-delivery cycle, proactively resolving any issues before they reach the customer Provide outstanding after-sales support - handling queries, concerns, and follow-ups with care and professionalism Liaise closely with logistics, production, and operations teams to ensure client expectations are always met Handle customer feedback constructively, acting as the client's voice internally to drive service improvements Maintain accurate records within the CRM system, ensuring all account activity and correspondence is up to date Prepare quotes, reports, and client-facing documentation as required Support the wider team with account administration and any ad hoc tasks What We're Looking For The ideal Account Manager will be someone for whom exceptional customer service is not just a skill - it's a core value. You will bring hands-on experience from a manufacturing or product-based environment, and a genuine passion for getting things right for the people you work with. Previous experience in an Account Manager, Customer Service, or Sales Support role within a manufacturing, production, or product distribution environment Confident managing the full lifecycle of a customer order - from processing through to delivery and aftercare Exceptional customer service skills: warm, professional, patient, and solutions-focused at all times A natural relationship-builder who takes genuine pride in being reliable and responsive for their clients Able to juggle multiple accounts and priorities simultaneously, staying calm and organised under pressure Hands-on and adaptable - happy to roll up your sleeves and get into the detail when needed Strong communicator, both written and verbal, with a high level of accuracy and attention to detail Proven experience in complaint resolution - able to handle difficult situations with empathy, professionalism, and a clear focus on finding the right outcome for the customer Hands-on experience working with sales order processing (SOP) systems, with the ability to pick up new platforms quickly Comfortable working with CRM systems, order management tools, and Microsoft Office What's On Offer This is a wonderful opportunity for a customer-focused Account Manager to join a business that genuinely values the relationships it builds - with its clients and its people. The package includes: Salary of up to 35,000 - £34,000 +performance based bonus. Pension scheme A supportive, close-knit team environment A role where your contribution is visible and your clients genuinely value what you do Based in Witham, Essex - commutable from Chelmsford, Colchester, Braintree, and surrounding areas Sound like you? Apply today and take the next step in your career as an Account Manager .

Your new company Are you a highly organised professional with a keen eye for detail and a passion for delivering excellent customer service? Our client, a well-established and growing manufacturing business based in Deeside, is seeking an experienced Order Processor / Technical Administrator to join their friendly and supportive team. Your new role The position is offered full time Monday to Friday and fully based on site. Working within a small, collaborative office environment, you will play a key role in ensuring customer orders are processed accurately and efficiently from enquiry through to delivery. This is an excellent opportunity for a proactive individual who enjoys a varied administrative role and takes pride in maintaining high standards of accuracy and professionalism.Hours of work are Monday to Thursday from 08.30am until 17.00pm. Friday 08.30am until 16.00pm The successful candidate will be responsible for processing customer orders, maintaining accurate records, liaising with customers and internal departments, preparing technical documentation, and supporting the wider team with a range of administrative duties. Some of your duties will include but not limited to. Order Processing: Accurately enter, manage, and track sales orders within the system.Customer Communication: Respond to enquiries, resolve order-related issues, and provide exceptional customer support.Cross-Department Coordination: Collaborate with sales, finance, and logistics teams to ensure timely and accurate order fulfilment.Record Maintenance: Update and maintain customer records, ensuring data accuracy.Reporting: Prepare and distribute sales reports and performance metrics as required.Issue Resolution: Address and resolve order discrepancies and customer complaints, escalating complex issues when necessary.Order Management: Process and efficiently monitor customer orders, returns, and refunds.Project Coordination: Support the implementation of gym projects, working directly with the Strategic Business Planner.Logistics Coordination: Manage Trios spare parts processing and coordinate dispatch for larger orders to designated delivery addresses.Internal Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication.Dispatch Management: Handle the collation and dispatch of small items and correspondence via Royal Mail and UPS.Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions and administrative tasks. What you'll need to succeed Excellent communication skills both written and verbal Strong attention to detail Able to manage multiple tasks, meet deadlines, and prioritise workload efficiently.Proficient in order management systems and Microsoft Office SuitePassion for going that extra mile and providing a first-class customer service experience Strong problem-solving skills What you'll get in return 25 days holiday + bank holidays Free parking Small and friendly team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Team Administrators (phone number removed) basic DOE +bonuses +benefits packages Leatherhead, Dorking, Chessington, Epsom and Sutton We have a number of administration roles we need to fill for clients based in the immediate local areas, all are close to public transport links, and some have parking onsite as well Each role differs in their demands, but here are a mixture of duties needed: Being a proactive team player, happy to help others reach team and client SLA's Handling emails and responses to enquiries via live-chat and website enquiries Answering department telephone calls and enquiries Taking appointment details and booking appointments for colleagues and third parties Raising purchase orders Updating reports on Excel and in-house databases for other business areas to review Keeping client records updated and accurate at all times Problem solving and quick responses to keep delays to a minimum If you have 6mths+ administration experience in an office-based role, and you'd be happy with the above duties/responsibilities, please forward over your cv for consideration. We also have a number of temporary roles available in customer service and complaints teams - so if you have this experience, know someone who might be interested, please feel free to pass over my contact details Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15965

Are you passionate about health & safety, quality, and environmental compliance? Do you enjoy working in a role where no two days are the same and where you can genuinely make a difference? We're recruiting for a proactive SHEQ Administrator to join a busy industrial operation. This is an excellent opportunity for someone looking to develop their career within Safety, Health, Environment and Quality (SHEQ), working alongside an experienced SHEQ Lead in a varied role that combines administration, compliance, auditing and continuous improvement. The Role You'll play a key role in supporting the site's SHEQ function, helping to ensure the business operates safely, efficiently and in line with industry standards and legislation. Your responsibilities will include: Supporting compliance with Health & Safety, Environmental and Quality standards. Conducting daily, weekly and monthly environmental audits, including dust, odour and noise monitoring. Assisting with internal and external audits, inspections and risk assessments. Preparing reports and maintaining SHEQ documentation. Monitoring KPIs and producing weekly and monthly reports. Carrying out quality control laboratory duties, including equipment calibration. Delivering toolbox talks and supporting employee training. Assisting with accident, incident and complaint investigations. Supporting site administration, including access control and welfare systems. Working closely with operational teams to promote a positive health and safety culture. What We're Looking For We're looking for someone who is organised, confident and enjoys working in a fast-paced environment. Ideally you'll have: Previous experience within a SHEQ, Health & Safety, Compliance or Quality role. Strong administration and Microsoft Office skills. Excellent communication and organisational skills. High attention to detail and the ability to prioritise workload. Confidence to challenge unsafe behaviours and promote best practice. Strong problem-solving skills and a proactive approach. Experience of audits, risk assessments or ISO standards would be advantageous. A full UK Driving Licence is desirable due to the location. What's On Offer? Salary of 28,000 - 33,000 depending on experience and qualifications. Excellent opportunity to develop your career within SHEQ. Varied and rewarding role with genuine responsibility. Ongoing training and professional development. Supportive team environment. Monday to Friday working pattern. If you're looking for a role where you can make a real impact on safety, quality and environmental standards while developing your career, we'd love to hear from you. Apply today!

We are seeking a highly organised and proactive Operations Coordinator to support the day-to-day operational activities of the business. The role will be responsible for coordinating sales administration, stock control, export documentation, logistics management, ERP system administration, and customer service activities to ensure smooth and efficient business operations. The successful candidate will work closely with internal departments, suppliers, warehouses, freight providers, and customers to maintain high service levels and operational excellence. Key Responsibilities Coordinate daily operational activities to ensure efficient order processing and fulfilment. Process customer orders accurately and efficiently through ERP systems. Generate quotations, sales orders, invoices, credit notes, and other customer documentation. Monitor stock levels and maintain accurate inventory records within ERP systems. Track inventory movements, stock adjustments, and replenishment requirements. Liaise with warehouse teams to investigate stock discrepancies and implement corrective actions. Produce stock reports and forecasts to support planning and procurement activities. Monitor product shelf life and minimise risks associated with aged or obsolete stock. Support ERP system improvements, testing, and implementation projects. Prepare export documentation including commercial invoices, packing lists, certificates, and customs paperwork. Ensure compliance with export regulations, customs requirements, and international trading standards. Coordinate domestic and international shipments with freight forwarders, hauliers, and logistics partners. Track shipments and provide customers with delivery updates. Work closely with warehouse teams to ensure accurate and timely dispatch of goods. Deliver exceptional customer service by handling enquiries, complaints, and order-related issues. Build strong relationships with customers, suppliers, logistics providers, and internal stakeholders. Support with reporting and process improvements Key Skills Previous experience in an Operations Coordinator, Sales Administrator, Customer Service, Logistics, Export, or Supply Chain role. Strong knowledge of stock control and inventory management processes. Experience using ERP systems for order processing and inventory management. Knowledge of export documentation and international shipping procedures. Excellent administrative and organisational skills. Strong Microsoft Excel skills, including reporting and data analysis. Ability to manage multiple priorities in a fast-paced environment. Excellent communication and stakeholder management skills. If you have a background in international operations, stock control, ERP systems, sales support, export or logistics coordination this could be the role for you.

Property Inspection Administrator 3-Month Contract Southend-on-Sea Monday to Friday, 9am to 5pm £13.45ph Candidates must hold a valid driving licence and have access to their own vehicle We are seeking a compassionate, organised, and customer-focused Housing Officer to join our clients team in Southend-on-Sea. The Role As a Property Inspection Officer, you will provide frontline support throughout the Southend area, carrying out regular site visits, health and safety checks, compliance monitoring, and administrative duties. You will work closely with Support Services teams to deliver an exceptional service to residents. Key Responsibilities Carry out daily, weekly, and monthly health and safety compliance checks. Conduct inspections and compliance monitoring. Identify and report risks affecting elderly, disabled, or vulnerable residents. Maintain accurate records, reports, and incident logs. Undertake routine administration and statistical reporting. Report repairs and maintenance issues and liaise with contractors. Carry out testing, drills, and associated record keeping. Support the effective handling of customer enquiries and complaints. Work collaboratively with internal teams to ensure excellent tenant support. Promote safeguarding, data protection, and confidentiality policies at all times. Ensure tenants' rights are respected and tenancy obligations upheld. We are looking for someone who has: Excellent communication and organisational skills. Strong administration and record-keeping abilities. An understanding of health and safety responsibilities. The ability to work independently and manage a varied workload. A professional, empathetic, and customer-focused approach. Knowledge of safeguarding and working with vulnerable individuals would be advantageous. Candidates must hold a valid driving licence and have access to their own vehicle What's on Offer? 3-month temporary assignment Hourly pay £13.45ph Monday to Friday working hours 9am to 5pm Opportunity to support local communities across Southend Immediate start available Laptop and mobile phone provided Supportive and collaborative team environment Interested? Apply today with your CV to Aimee or Julie at One to One Personnel on , or send your CV directly to or

Repairs Administrator - Basildon Borough Council Basildon, Essex 14.57 PAYE / 18.66 Umbrella per hour Temporary Contract Full-Time, 36.25 hour per week Closing Date: Wednesday 12th August 2026 Essex County Council (ECC) are delighted to be supporting Basildon Council to recruit a Repairs Administrator on an initial 3-month contract. Due to the nature of this role, the successful candidate will be required to work on-site 3 days per week. MAIN PURPOSE The Repairs team's purpose is to provide an effective support to the repairs operation carried out by our partner contractor. The team is responsible for dealing with customer and colleague enquiries, repair ordering, customer feedback, complaints investigation and response, performance management and recharge process. This work relates to repairs issues for Basildon Council Housing tenants and leaseholders. Duties Key skills and experience required: To receive and process new repair requests, enquiries and complaints to a satisfactory conclusion, either face to face, by telephone, or email. Carry out administrative functions relating to customer enquiries and ensure that appropriate records are maintained on appropriate systems. To undertake data entry tasks and assist with operative scheduling and admin tasks as required including processing rechargeable orders. To provide detailed advice to customer queries, complaints and requests as required. Investigate and respond to claims made via the Housing Disrepair Protocol and associated housing legislation. Ensure all work is carried out in accordance with agreed procedures and timescales. To ensure that all service standards are adhered to and consistently delivered. Undertake all the duties within the framework of Equal Opportunities. Any other duties appropriate to the post: These other duties must be equivalent to or below the salary and status of the role and, where appropriate, under the Equality Act 2010, due consideration must be given to any employees with a "protected characteristic". You must cooperate in all matters relating to Health and Safety and implement all procedures for your job role. The identification of Health and Safety related risks within the working environment must be highlighted to your management. Why choose Basildon Council? Basildon Borough Council is one of the largest local authorities in the East of England region and serves a population of approximately 172,000 people. The town of Basildon is regarded as a key economic hub with the main areas of employment being engineering, research and development, distribution and financial services. Basildon is also the second biggest economy in the Thames Gateway, outside of Canary Wharf. Working for Basildon Borough Council means making a practical and positive difference to the lives of people living and working in the Borough and provides a fulfilling career. Each of our employees - whatever job role they are undertaking - can feel motivated by having a unique opportunity to use their skills to make Basildon a better place to live. Whether it is conserving our countryside, by regenerating our Borough, by housing our residents or by collecting the refuse on time. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our Client helps improve the way people live and work by bringing together talented people to create innovative technology solutions. Their goal is to support customers in achieving their ambitions and making an impact. Our Client stands out by combining technology and financial solutions, helping customers reach their business goals more quickly and effectively. The Circular Economy focuses on moving away from a "take, make, dispose" approach towards a more sustainable, reusable system. It looks at the full lifecycle of products-from how they're made and used to how they're reused or recycled-to extend their lifespan and reduce costs. Their Asset Management Organisation plays an important role in this by managing end-of-lease equipment and IT returns, offering solutions like rental, pre-owned, and wholesale services to both internal and external customers. What the Wholesale Order Management team does: Manage orders from start to finish Communicate with customers daily (mainly by email) and build strong relationships Coordinate shipping and deliveries Keep track of payment terms and ensure invoices are paid on time Use tools like Excel, Outlook, and D365 every day Handle customer complaints and returns Support teammates during busy periods Produce operational reports Key skills: Understanding of order management and customer service Strong Excel and general MS Office skills Good time management and ability to juggle multiple tasks Team player who is flexible and proactive Strong communication skills (written and verbal) Problem-solving ability Able to work independently when needed High attention to detail and focus on accuracy/compliance Qualifications: Ideally degree qualified HNC/HND or similar also considered with relevant experience Experience: 0-2 years in order management, or similar roles like admin/customer service Experience acting as a link between customers and operations teams Strong relationship-building and communication skills Experience handling returns If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Your new companyAn award-winning Financial Services company based in Nantgarw. Your new role Working as a Customer Relations Agent in a busy customer relations department. The Customer Relations Agent is responsible for handling various complaints and disputes that come into the organisation. You'll need to quickly assess and thoroughly investigate each complaint, then decide on the best outcome and communicate it clearly. Being detail-oriented and keeping excellent records are key. You'll also need a solid understanding of our products and procedures, along with a good grasp of the industry regulations, especially those related to complaint handling. Role deliverables Analyse complaints, identify and escalate possible regulatory breaches or operational incidents. Investigate complaints thoroughly in conjunction with third parties such as external partners and other teams within the business. Complete the gathering of data, compilation, verification, redaction, exclusions, and dispatch of all Data Subject Access Requests received from customers and third parties. Keep accurate records of the progress and outcome of each complaint using the complaints management system to ensure that complaints are responded to within regulatory timescales. Analyse and communicate complaint trends to the management team for Root Cause Analysis investigations. Relay customer perceptions and comments, identify and analyse opportunities to improve processes, products and/or systems, providing recommendations and evidence to support proposed implementation. Act as a point of reference for other department members for all complaint-related tasks. Demonstrate flexibility and the ability to work within all areas of the department, to cover seasonal peaks in volume of work and as workload dictates. What you'll need to succeed You'll have experience of working in a customer service-based role previously. Having experience with complaints previously is highly advantageous. You'll be comfortable working as part of a team, and understand the importance of working to deadlines. You'll be organised, with a can-do attitude. Please note any successful candidates will be required to pass a credit check and DBS check as part of the vetting/onboarding process. What you'll get in return This is a long-term temporary role to start ASAP and is expected to last until the end of December 2026 with a likely extension. 37.5 hours per week, Monday to Friday. Hours of work are 8.30am to 5.00pm with a 1-hour lunch. Fully office-based at the Nantgarw offices. The hourly rate for the role is 13.08 per hour; there may on occasion be overtime available depending on workload. What you need to do now. This is a primarily administrative-based role with a small element of telephony work, but it is primarily administrative-based. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are looking for an Assistant Site Manager in Doncaster to start ASAP Start Date: ASAP Location: Doncaster, DN5 Pay: (Apply online only) per day We're looking for an experienced Assistant Site Manager to join a well known house-builder on a 2-5 bed new build housing development in Doncaster This is a temporary position, with the opportunity of a potential perm role offering long-term stability for someone with a proven track record delivering volume new build sites to a high standard. The development consists of standard NHBC-spec volume housing and our client places strong emphasis on Health & Safety, build quality, and customer care, and is looking for an Assistant Site Manager who is well-organised, and confident running a fast-paced but tidy site. PLEASE NOTE: They will only consider candidates with experience working for national well known house-builders - not small private developers. Responsibilities: Adherence to the Company quality standards including Management of defects, compliance with specification, compliance with materials / workmanship schedules, subcontractor code of conduct, considerate Constructors Scheme Helping keep site clean and tidy. Helping to lead and coordinate the site team Assisting with the preparation of the Health and Safety file Oversee day-to-day site operations and ensure build programmes are achieved Manage trades, subcontractors, and suppliers effectively Ensure strict adherence to Health & Safety, NHBC standards, and company quality procedures / initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Coordinate with internal departments and external inspectors Lead on snagging, customer care, and handover standards Report directly to the Contracts Manager initiatives including PPE, Site Inductions, Management of Method Statements/Risk Assessments, Work Permits, Scaffold/Lifting equipment inspections Maintaining and update Construction Phase Health & Safety plan as works proceed Liaising with the client, consultants, contract administrator, head office etc. To be responsible for the opening and closing of the site facilities Management of site facilities; welfare, toilets, offices, compound area etc. To assist in the management of project specific preliminaries Co-ordinating the Sub-Contractors as appropriate Preparation / assistance with the site progress reports Safe storage and co-ordination of materials To be responsible for the accurate / timely completion of site based documentation Attendance at project and company related meetings To ensure all relevant resident and public complaints are resolved efficiently Requirements: Minimum 5 years experience as an Assistant Manager on new build housing sites Proven experience running/ assisting sites for recognised UK housebuilders Consistent, long-term roles showing Asistant site management stability Up-to-date SMSTS, First Aid, and CSCS Excellent organisational and communication skills Please note: only candidates with solid experience delivering new build housing projects for established house-builders will be considered! If you are interested in this position call us on (phone number removed) (option 1, ask for Carl or Atlanta) or simply send your cv to us by applying to this role.

Customer Experience Advisor Location: Weybridge, Surrey Contract: Temporary Assignment (3 Months) Pay Rate: £16.00 per hour Hours: Full-time, Monday to Friday Overview We are currently recruiting for a Customer Experience Advisor to join our client's team in Weybridge on a 3-month temporary basis. This is an excellent opportunity for a customer-focused individual who is passionate about delivering outstanding service and creating positive customer experiences. The successful candidate will be the first point of contact for customers, handling enquiries, resolving issues, and ensuring every interaction is managed professionally and efficiently. Key Responsibilities Provide exceptional customer service via telephone, email, and online channels. Respond to customer enquiries promptly and accurately. Resolve customer complaints and issues in a professional and empathetic manner. Maintain accurate customer records and update internal systems. Process customer requests and follow up to ensure timely completion. Work collaboratively with internal departments to resolve customer queries. Identify opportunities to improve the customer journey and service delivery. Meet service level agreements (SLAs) and quality standards. Support additional administrative tasks as required. Skills & Experience Required Previous experience within a customer service, customer experience, call centre, or customer support role. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Proficient in Microsoft Office, including Outlook, Word, and Excel. Experience using CRM or customer management systems is advantageous. Positive, proactive, and customer-centric approach. Personal Attributes Friendly and professional manner. Strong interpersonal skills. Empathetic and patient when dealing with customers. Team player with a flexible attitude. Organised and able to work independently. Benefits Competitive hourly rate of £16.00 per hour. Immediate start available. Opportunity to gain experience within a reputable organisation. Friendly and supportive team environment.

Tenancy Administrator Salary: Competitive Location: Southend (Office-Based) Hours: Monday to Friday, 9:00am to 5:30pm About the Role We are recruiting for a highly organised and proactive Tenancy Administrator to join a busy property and relocation team. This is an excellent opportunity for someone with experience in lettings, property management, tenancy administration, or customer service who enjoys working in a fast-paced environment managing tenancy-related matters from start to finish. The successful candidate will play a key role in coordinating tenancy extensions, property vacations, compliance administration, supplier relationships, and customer communications, ensuring a high standard of service is delivered at all times. Key Responsibilities Manage tenancy extension and vacation requests. Coordinate and process tenancy administration and related documentation. Respond promptly to tenant, landlord, agent, and supplier enquiries. Manage and prioritise a shared team inbox. Serve notices on rental properties where required. Liaise with furniture hire, removals, and other external suppliers. Obtain and maintain tenancy compliance documentation, including safety certificates and deposit information. Assist in resolving tenancy-related queries and complaints. Build and maintain positive working relationships with landlords, agents, suppliers, and tenants. Handle telephone and email enquiries professionally and efficiently. Support the wider team with administrative duties as required. About You We're looking for someone who: Is highly organised with excellent attention to detail. Can work independently and manage a varied workload. Has strong communication and customer service skills. Is confident handling sensitive situations and resolving problems. Thrives in a busy, deadline-driven environment. Has good IT skills, including Microsoft Office. Desirable Experience Previous experience within lettings, property management, relocation services, or tenancy administration. Knowledge of UK tenancy legislation and compliance requirements. Experience dealing with landlords, letting agents, tenants, and contractors. What You'll Bring A professional and positive approach. Strong administrative and organisational abilities. Excellent written and verbal communication skills. The ability to prioritise tasks and work effectively under pressure. A proactive mindset with a focus on delivering outstanding customer service. Apply Today If you're looking to join a growing and supportive organisation where your organisational skills and property experience can make a real impact, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title : Operations Administrator Location : 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR Only candidates that live within a commutable distance of Mold will be considered. Salary: £30,000 per year Job type: Full time - Permanent. About Us: Jackson Fire & Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large-scale commercial installations, we're trusted for our quality, reliability, and service. We're looking for a highly organised, proactive, and customer-focused Operations Administrator to join our team. This is a full-time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm although flexibility will be considered if required. Key Responsibilities: Customer Service & Communication: Act as a key point of contact for customer queries, providing timely and professional updates via phone and email. Liaise directly with customers regarding job bookings, changes, follow-up work, and general service updates. Follow up with customers post-service to gather feedback and ensure satisfaction. Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner. Maintain strong relationships with regular clients and ensure a consistently high level of service delivery. Operational Support & Administration: Process and check inspection reports and invoices with accuracy and attention to detail. Enter, update, and manage job and customer data in company databases and CRM systems. Assist with the scheduling of engineer appointments and job tracking to ensure timely service. Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly. Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery. Support the operations team with general administrative duties including document preparation, filing, and data management. Maintain spreadsheets, generate reports, and ensure accuracy in recorded data using Excel. Manage general office tasks including ordering supplies, maintaining stock levels, and supporting overall office efficiency. Answer incoming calls and route them to the relevant team members or handle queries where appropriate. Requirements: Strong organisational skills and a high attention to detail. Excellent customer service skills and a friendly, professional manner. Confident using Office 365, CRM systems, and other business software. Excellent verbal and written communication skills. Ability to manage multiple priorities and work under pressure. A proactive and adaptable approach with a willingness to take initiative. Previous experience in an administrative or customer-facing office role is essential. The Benefits: 25 Days annual leave plus Bank Holidays Additional day off for your birthday Continuous training and development opportunities Private medical insurance Company pension scheme Opportunities for progression within the organisation Regular team-building events and social activities Quarterly recognition awards for outstanding performance Christmas bonus If you're an organised, customer-focused individual who enjoys variety in your work and wants to be part of a growing team, we'd love to hear from you. Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858. Candidates with the relevant experience or job titles of; Operations Assistant, Administrator, Customer Service Assistant, Client Services Assistant, Operations Assistant, Business Support, Business Administrator may also be considered for this role.

Sales Administrator Eastleigh Area, Hampshire Monday to Friday 9:00am - 5:30pm Permanent Office Based Salary to £30,000pa dependant on experience Are you an organised and customer-focused administrator who thrives in a fast-paced environment? We are recruiting on behalf of a well-established and growing business seeking a Sales Administrator to join their friendly and supportive team. This is an excellent opportunity for someone with strong customer service and order processing experience who enjoys building relationships, solving problems, and ensuring customers receive an exceptional service from enquiry through to delivery. The Role As a Sales Administrator, you will play a key role in supporting customers and ensuring orders are processed accurately and efficiently. Working closely with internal departments, you will help deliver a seamless customer experience while maintaining high levels of accuracy and professionalism. Key Responsibilities Acting as the first point of contact for customer enquiries via phone and email Providing prompt, professional, and effective customer support Managing customer orders from receipt through to completion Processing UK and export orders accurately and efficiently Monitoring and managing back orders, keeping customers updated on progress Liaising with Sales, Warehouse and other internal departments to ensure timely delivery of orders Maintaining accurate customer information within CRM and ERP systems Producing order confirmations, invoices and associated documentation Handling customer issues, returns and complaints in a professional manner Supporting customer communications regarding delays, product updates and service changes Identifying recurring issues and highlighting opportunities for service improvement Undertaking general administration duties to support the Customer Services team You will need Previous experience within Customer Service, Sales Support, Order Processing or a similar administrative role Excellent verbal and written communication skills Strong organisational skills and excellent attention to detail The ability to prioritise and manage multiple tasks effectively A proactive and customer-focused approach to problem solving Confident IT skills, including Microsoft Office (Word, Excel and Outlook) Experience using CRM and/or ERP systems A collaborative approach and the ability to build positive relationships with customers and colleagues Desirable Experience Experience processing export orders Knowledge of international shipping and export documentation Familiarity with stock management and back order processes If this role sounds of interest to you and you have the necessary skills and experience , please don't hesitate to APPLY. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our offices in Redhill working hybrid. You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In the role of Senior Pensions Administrator, you will take on advanced calculations and administration of complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of junior team colleagues. This gives you the opportunity to work on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects. The Role Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team. Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints. Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality. Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader. Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team. Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required. Assists in complex and project-based work as and when required. What you'll bring Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths. Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation. Experience and knowledge of the DB manual calculations required for a variety of administration processes. High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues. Ability to carry out and manage high volumes of work while maintaining a high level of accuracy. Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service. Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word. Experience of coaching and supporting less experienced colleagues. Experience of working in a hybrid/multi-site team would be an advantage. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.