THE ROLE As Business Development Manager, you will hold full commercial accountability for driving new business revenue, winning multi-site tenders, and expanding high-value accounts across the signage, architectural branding, and venue fit-out sectors. Working closely with internal Estimating, Design, and Project Management teams, you will act as a trusted commercial advisor to Main Contractors, D&B Agencies, Architectural Practices, and Brand Directors. Key Responsibilities: Pipeline Generation: Identify, target, and win profitable high-value accounts, multi-site retail rollouts, and commercial signage contracts (£20k £250k+ project values). Consultative Selling: Engage directly with Architects, Quantity Surveyors, Main Contractors, and Corporate Brand Managers to specify bespoke technical signage, illuminated displays, and wayfinding systems. Relationship & Tender Management: Lead commercial pitches, manage RFP/tender submissions, and secure framework agreements with regional and national clients. Strategic Networking: Leverage industry contacts across the construction, commercial interior design, and retail implementation spaces to build a sustainable pipeline. Cross-Functional Collaboration: Partner with internal technical CAD leads, manufacturing studio managers, and install teams to ensure seamless project handovers and healthy gross profit margins. ABOUT YOU You are a proactive, hungry commercial lead with a proven track record of selling manufactured products, technical signage, or architectural sub-contract solutions into corporate or commercial client bases. Essential Requirements: 3+ years' proven business development / commercial sales experience within; branding, displays, large format graphics, or commercial fit out / furniture Ability to read technical drawings, and collaborate with internal estimating teams Strong existing network or ability to map out key decision makers across a blue chip base Proven track record of hitting and exceeding personal revenue targets Full UK Driving Licence
Aug 05, 2026
Full time
THE ROLE As Business Development Manager, you will hold full commercial accountability for driving new business revenue, winning multi-site tenders, and expanding high-value accounts across the signage, architectural branding, and venue fit-out sectors. Working closely with internal Estimating, Design, and Project Management teams, you will act as a trusted commercial advisor to Main Contractors, D&B Agencies, Architectural Practices, and Brand Directors. Key Responsibilities: Pipeline Generation: Identify, target, and win profitable high-value accounts, multi-site retail rollouts, and commercial signage contracts (£20k £250k+ project values). Consultative Selling: Engage directly with Architects, Quantity Surveyors, Main Contractors, and Corporate Brand Managers to specify bespoke technical signage, illuminated displays, and wayfinding systems. Relationship & Tender Management: Lead commercial pitches, manage RFP/tender submissions, and secure framework agreements with regional and national clients. Strategic Networking: Leverage industry contacts across the construction, commercial interior design, and retail implementation spaces to build a sustainable pipeline. Cross-Functional Collaboration: Partner with internal technical CAD leads, manufacturing studio managers, and install teams to ensure seamless project handovers and healthy gross profit margins. ABOUT YOU You are a proactive, hungry commercial lead with a proven track record of selling manufactured products, technical signage, or architectural sub-contract solutions into corporate or commercial client bases. Essential Requirements: 3+ years' proven business development / commercial sales experience within; branding, displays, large format graphics, or commercial fit out / furniture Ability to read technical drawings, and collaborate with internal estimating teams Strong existing network or ability to map out key decision makers across a blue chip base Proven track record of hitting and exceeding personal revenue targets Full UK Driving Licence
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Aug 04, 2026
Full time
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
At British Gypsum and Isover we are looking for a Technical Advisor to join our Technical Support Team. This role will be part of a knowledgeable and collaborative technical support team that works closely with internal colleagues and external stakeholders. The team acts as the go-to place for technical queries supporting projects ranging from self-builds and extensions to large commercial developments. This is a fantastic opportunity to develop your expertise in construction systems, with continuous learning and development as a core part of the role. We specialise in innovative interior building solutions including drylining systems, insulation and technical products designed to improve fire safety, acoustics, thermal performance and structural integrity across residential and commercial construction projects. What we're looking for: Experience or knowledge of construction, building applications or the built environment (e.g. drylining systems, insulation, or similar products). Strong communication skills with the ability to explain technical information clearly to a variety of customers. A customer-focused mindset with the ability to respond quickly and effectively to technical enquiries. Curiosity and a genuine interest in developing technical knowledge and keeping up to date with industry regulations and standards. Experience working with architects, contractors, merchants or specification teams would be advantageous. What you will be doing: Providing technical advice and system specifications for customers using British Gypsum and Isover products, ensuring compliance with building regulations including fire safety, acoustics and thermal performance. Responding to technical enquiries via phone, email, and website live chat from colleagues and external stakeholders. Supporting projects of varying scale, from residential builds to large commercial construction projects. Acting as a technical expert for British Gypsum and Isover products, helping customers identify the right solutions for their requirements. Collaborating with internal teams including sales and customer service to deliver excellent customer support. Is Saint-Gobain an inclusive employer? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Aug 04, 2026
Full time
At British Gypsum and Isover we are looking for a Technical Advisor to join our Technical Support Team. This role will be part of a knowledgeable and collaborative technical support team that works closely with internal colleagues and external stakeholders. The team acts as the go-to place for technical queries supporting projects ranging from self-builds and extensions to large commercial developments. This is a fantastic opportunity to develop your expertise in construction systems, with continuous learning and development as a core part of the role. We specialise in innovative interior building solutions including drylining systems, insulation and technical products designed to improve fire safety, acoustics, thermal performance and structural integrity across residential and commercial construction projects. What we're looking for: Experience or knowledge of construction, building applications or the built environment (e.g. drylining systems, insulation, or similar products). Strong communication skills with the ability to explain technical information clearly to a variety of customers. A customer-focused mindset with the ability to respond quickly and effectively to technical enquiries. Curiosity and a genuine interest in developing technical knowledge and keeping up to date with industry regulations and standards. Experience working with architects, contractors, merchants or specification teams would be advantageous. What you will be doing: Providing technical advice and system specifications for customers using British Gypsum and Isover products, ensuring compliance with building regulations including fire safety, acoustics and thermal performance. Responding to technical enquiries via phone, email, and website live chat from colleagues and external stakeholders. Supporting projects of varying scale, from residential builds to large commercial construction projects. Acting as a technical expert for British Gypsum and Isover products, helping customers identify the right solutions for their requirements. Collaborating with internal teams including sales and customer service to deliver excellent customer support. Is Saint-Gobain an inclusive employer? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Area Sales Manager Territory: Northern UK Company: Facade & Building Envelope Solutions Area Sales Manager Salary: £60,000 £65,000 (depending on experience) + Bonus Benefits: Company car, private medical, 25 days holiday, pension and remote flexibility The Role As Area Sales Manager (North), you will be responsible for driving revenue growth and securing high-value project orders within your designated region. Deliver Targets: Accountable for delivering sales and revenue targets within the designated area, in line with company objectives. Build Sales Networks: Build and manage an effective sales network with a focus on subcontractors, installers and key delivery partners. Grow Pipelines: Maintain relationships with main contractors, architects and developers to support project pipeline growth. Convert Opportunities: Identify, develop and convert project opportunities, focusing on securing orders and maximizing win rates. Develop Supply Chains: Develop strategic relationships across the supply chain to increase project access and drive sales conversion. Manage Sales Cycles: Manage the full sales cycle including lead generation, opportunity tracking, quotation, negotiation and deal closure. Provide Technical Advice: Provide professional technical advice to customers to ensure competitive solutions and successful project delivery. Maintain CRM Reporting: Maintain accurate CRM reporting on pipeline, customer activity, and secured projects, in line with company standards. Link Internal Teams: Act as a communication link between customers and internal teams to support effective project execution and issue resolution. Monitor Market Trends: Monitor market trends and competitor activity, providing feedback and recommending actions to improve market position. The Ideal Candidate A commercially astute, technically minded Area Sales Manager with deep roots in the B2B construction sector. Industry Expertise: Experienced seller of premium building materials, facade systems, architectural products, construction systems solutions or structural building envelopes. Commercial Polish: Hands-on experience navigating high-value contract negotiations, channel/agent networks, and corporate credit control procedures. Technical Advisory Skills: Ability to confidently interpret project plans, consult on technical layouts and deliver high-impact technical pitches to executive stakeholders. Structured & Data-Driven: Highly organized with a disciplined approach to managing high-volume pipelines and logging activity data into CRM platforms. Collaborative Nature: A strong team player skilled at managing internal cross-functional departments to resolve client issues and drive project delivery. What s On Offer Competitive starting salary of up to £60k - £65k Sales Bonus based on targeted KPI s, paid out quarterly based on results 25 days holiday, plus bank holidays Company car Mobile phone, laptop Pension scheme Private medical insurance Accident insurance Christmas bonus in line with the company's business success If you have the experience and qualities to succeed as my client s new Area Sales Manager for the UK North, please apply now.
Jul 30, 2026
Full time
Area Sales Manager Territory: Northern UK Company: Facade & Building Envelope Solutions Area Sales Manager Salary: £60,000 £65,000 (depending on experience) + Bonus Benefits: Company car, private medical, 25 days holiday, pension and remote flexibility The Role As Area Sales Manager (North), you will be responsible for driving revenue growth and securing high-value project orders within your designated region. Deliver Targets: Accountable for delivering sales and revenue targets within the designated area, in line with company objectives. Build Sales Networks: Build and manage an effective sales network with a focus on subcontractors, installers and key delivery partners. Grow Pipelines: Maintain relationships with main contractors, architects and developers to support project pipeline growth. Convert Opportunities: Identify, develop and convert project opportunities, focusing on securing orders and maximizing win rates. Develop Supply Chains: Develop strategic relationships across the supply chain to increase project access and drive sales conversion. Manage Sales Cycles: Manage the full sales cycle including lead generation, opportunity tracking, quotation, negotiation and deal closure. Provide Technical Advice: Provide professional technical advice to customers to ensure competitive solutions and successful project delivery. Maintain CRM Reporting: Maintain accurate CRM reporting on pipeline, customer activity, and secured projects, in line with company standards. Link Internal Teams: Act as a communication link between customers and internal teams to support effective project execution and issue resolution. Monitor Market Trends: Monitor market trends and competitor activity, providing feedback and recommending actions to improve market position. The Ideal Candidate A commercially astute, technically minded Area Sales Manager with deep roots in the B2B construction sector. Industry Expertise: Experienced seller of premium building materials, facade systems, architectural products, construction systems solutions or structural building envelopes. Commercial Polish: Hands-on experience navigating high-value contract negotiations, channel/agent networks, and corporate credit control procedures. Technical Advisory Skills: Ability to confidently interpret project plans, consult on technical layouts and deliver high-impact technical pitches to executive stakeholders. Structured & Data-Driven: Highly organized with a disciplined approach to managing high-volume pipelines and logging activity data into CRM platforms. Collaborative Nature: A strong team player skilled at managing internal cross-functional departments to resolve client issues and drive project delivery. What s On Offer Competitive starting salary of up to £60k - £65k Sales Bonus based on targeted KPI s, paid out quarterly based on results 25 days holiday, plus bank holidays Company car Mobile phone, laptop Pension scheme Private medical insurance Accident insurance Christmas bonus in line with the company's business success If you have the experience and qualities to succeed as my client s new Area Sales Manager for the UK North, please apply now.
Location: Office-Based- Doncaster Hours: Monday to Friday, 8:00am - 4:30pm Salary: 45,000 - 55,000 + Bonus Scheme Our client is a leading supplier of construction consumables and equipment, serving major contractors and national housebuilders across the UK. With a catalogue of over 30,000 products, they support some of the country's largest construction businesses They are looking for a commercially astute and customer-focused Internal Sales Manager to join their growing team based in Doncaster. This is an inbound role where you'll manage customer enquiries, prepare quotations, and provide advice and support to customers across a wide range of construction products. You'll work closely with the external sales team, suppliers, and customers to ensure every enquiry is handled efficiently and professionally. Most importantly, they are looking for someone who genuinely cares about delivering an outstanding customer experience, ensuring the customer feels supported, valued, and confident they have the right solution. What You'll Be Doing Lead the small team, coaching others and taking responsibility Managing a busy inbox of inbound customer enquiries Preparing quotations and processing customer requests Building trusted advisor relationships with customers Understanding customer requirements and recommending suitable products and solutions Handling technical product enquiries and developing product knowledge Liaising with suppliers to source products and secure the best commercial outcomes Resolving customer issues quickly and effectively Supporting customers from initial enquiry through to order completion Monitoring opportunities and helping maximise quote conversion rates Working closely with colleagues across sales, operations, and purchasing Understand when flexibility is needed to win business, protect relationships, or maximise profitability. Requirements Strong customer service background Commercially minded with excellent decision-making skills Confident managing multiple enquiries and priorities Excellent communication skills Able to build credibility and trust with customers quickly Technical Curiosity- You don't need to be a construction expert already, but you do need a genuine desire to learn. Construction industry experience, trade experience, or strong DIY knowledge would be beneficial but is not essential Be a real customer advocate that wants to talk to customers Have some sales hunger to follow up enquiries and do something extra to win them Benefits 45,000 - 55,000 salary Bonus scheme Clear progression opportunities Stable, growing business with ambitious plans Supportive team environment Opportunity to make a real impact within the business If you're passionate about customer service, enjoy solving problems, have strong commercial awareness, and want to build a long-term career with a growing business, we'd love to hear from you. You'll join an established Sales Support team alongside two existing team members. While previous team leadership experience is not essential, this role offers significant development opportunities. For the right person, there is genuine potential to grow into a management position within 12 months and become a key support to the Sales Director, helping to analyse opportunities, conversion rates, and team performance. IND25
Jul 30, 2026
Full time
Location: Office-Based- Doncaster Hours: Monday to Friday, 8:00am - 4:30pm Salary: 45,000 - 55,000 + Bonus Scheme Our client is a leading supplier of construction consumables and equipment, serving major contractors and national housebuilders across the UK. With a catalogue of over 30,000 products, they support some of the country's largest construction businesses They are looking for a commercially astute and customer-focused Internal Sales Manager to join their growing team based in Doncaster. This is an inbound role where you'll manage customer enquiries, prepare quotations, and provide advice and support to customers across a wide range of construction products. You'll work closely with the external sales team, suppliers, and customers to ensure every enquiry is handled efficiently and professionally. Most importantly, they are looking for someone who genuinely cares about delivering an outstanding customer experience, ensuring the customer feels supported, valued, and confident they have the right solution. What You'll Be Doing Lead the small team, coaching others and taking responsibility Managing a busy inbox of inbound customer enquiries Preparing quotations and processing customer requests Building trusted advisor relationships with customers Understanding customer requirements and recommending suitable products and solutions Handling technical product enquiries and developing product knowledge Liaising with suppliers to source products and secure the best commercial outcomes Resolving customer issues quickly and effectively Supporting customers from initial enquiry through to order completion Monitoring opportunities and helping maximise quote conversion rates Working closely with colleagues across sales, operations, and purchasing Understand when flexibility is needed to win business, protect relationships, or maximise profitability. Requirements Strong customer service background Commercially minded with excellent decision-making skills Confident managing multiple enquiries and priorities Excellent communication skills Able to build credibility and trust with customers quickly Technical Curiosity- You don't need to be a construction expert already, but you do need a genuine desire to learn. Construction industry experience, trade experience, or strong DIY knowledge would be beneficial but is not essential Be a real customer advocate that wants to talk to customers Have some sales hunger to follow up enquiries and do something extra to win them Benefits 45,000 - 55,000 salary Bonus scheme Clear progression opportunities Stable, growing business with ambitious plans Supportive team environment Opportunity to make a real impact within the business If you're passionate about customer service, enjoy solving problems, have strong commercial awareness, and want to build a long-term career with a growing business, we'd love to hear from you. You'll join an established Sales Support team alongside two existing team members. While previous team leadership experience is not essential, this role offers significant development opportunities. For the right person, there is genuine potential to grow into a management position within 12 months and become a key support to the Sales Director, helping to analyse opportunities, conversion rates, and team performance. IND25
Internal Sales Advisor & Estimator Location: Hedge End, Southampton Job Type: Full-time About the Role A well-established, independent plumbing and heating merchant is seeking a skilled Internal Sales Advisor & Estimator to join their team. With decades of industry experience, the company is known for delivering excellent customer service and supplying high-quality products to trade professionals across the UK This exciting role is central to supporting both external sales and customer service teams, ensuring accurate and timely quotations, and helping drive business growth. The company continues to go from strength to strength and has secured more projects and clients and now needs to grow the team to deliver. Immediate Start Available. You may be on the trade counter or on the road, and now looking for more of an office-based role working within a supportive and productive team at this exciting time of growth. If so, APPLY NOW Key Responsibilities Act as the first point of contact for quotation requests from customers and the external sales team. Provide accurate and timely quotations, advising on stock availability and delivery timelines. Handle customer calls professionally, maintaining high standards of service. Collaborate with the commercial team on special orders and customer-specific terms. Communicate directly with customers to understand their needs and offer tailored solutions. Support the external sales team to build trust and improve quotation conversion rates. Liaise with suppliers and reps for take-offs and contract pricing. Follow up on leads from the customer service team. Manage the sales inbox and respond to emails promptly and effectively. Ideal Candidate Profile Strong IT skills, particularly in Microsoft Excel and Outlook . Good knowledge of the plumbing/building/merchant trades and products Excellent written and verbal communication skills. Solid understanding of sales administration processes. Highly organised with strong analytical skills and the ability to work independently. Proactive problem-solver with a keen eye for detail. Good working knowledge of plumbing products and the ability to advise trade professionals. Friendly, approachable, and confident telephone manner. How to Apply If you're passionate about customer service and have relevant industry experience, please submit your CV and cover letter outlining your suitability. You need to have legal rights to work in the UK and reliable transport to get to the office. This offers a 9-5 work day with some flexibility on the start and finish times.
Oct 07, 2025
Full time
Internal Sales Advisor & Estimator Location: Hedge End, Southampton Job Type: Full-time About the Role A well-established, independent plumbing and heating merchant is seeking a skilled Internal Sales Advisor & Estimator to join their team. With decades of industry experience, the company is known for delivering excellent customer service and supplying high-quality products to trade professionals across the UK This exciting role is central to supporting both external sales and customer service teams, ensuring accurate and timely quotations, and helping drive business growth. The company continues to go from strength to strength and has secured more projects and clients and now needs to grow the team to deliver. Immediate Start Available. You may be on the trade counter or on the road, and now looking for more of an office-based role working within a supportive and productive team at this exciting time of growth. If so, APPLY NOW Key Responsibilities Act as the first point of contact for quotation requests from customers and the external sales team. Provide accurate and timely quotations, advising on stock availability and delivery timelines. Handle customer calls professionally, maintaining high standards of service. Collaborate with the commercial team on special orders and customer-specific terms. Communicate directly with customers to understand their needs and offer tailored solutions. Support the external sales team to build trust and improve quotation conversion rates. Liaise with suppliers and reps for take-offs and contract pricing. Follow up on leads from the customer service team. Manage the sales inbox and respond to emails promptly and effectively. Ideal Candidate Profile Strong IT skills, particularly in Microsoft Excel and Outlook . Good knowledge of the plumbing/building/merchant trades and products Excellent written and verbal communication skills. Solid understanding of sales administration processes. Highly organised with strong analytical skills and the ability to work independently. Proactive problem-solver with a keen eye for detail. Good working knowledge of plumbing products and the ability to advise trade professionals. Friendly, approachable, and confident telephone manner. How to Apply If you're passionate about customer service and have relevant industry experience, please submit your CV and cover letter outlining your suitability. You need to have legal rights to work in the UK and reliable transport to get to the office. This offers a 9-5 work day with some flexibility on the start and finish times.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Global SME Product Management - Construction Industry Lead Job Title: Director, Global SME Product Management - Construction Industry Lead Location: Europe (preference: Dublin / Lisbon / UK) Position Overview: Mastercard is a technology company in the global payments space. We connect consumers, financial institutions, merchants, governments, and businesses worldwide, enabling them to use electronic forms of payment instead of cash and checks. We use technology and data-driven insights to make electronic payments more convenient, secure, and efficient for people everywhere. Our business has a global reach-extending to more than 210 countries and territories-and continues to experience growth in a world where 85% of retail transactions are still made in cash and checks. Micro, Small, and Medium Businesses (SMEs) are a critical driver of global economic growth and represent 75% of the worldwide workforce and about 50% of the global GDP. Additionally, SMEs foster inclusion, as minorities own 45% of small businesses, and 1/3 of small businesses are women-owned. As such, SMEs have become a top priority for many governments and enterprises. Mastercard's segment strategy is based on continuing to drive growth in core products, in addition to driving additional long-term growth by developing new innovative solutions and expanding product distribution in selected industries - Construction being one of them. The successful candidate needs to have an understanding of the Construction industry to be able to customize our SME value proposition, and partner with the various Mastercard regional & global stakeholders, along with banks, acquirers, fintech & other SME service providers, to identify strategic growth opportunities, allowing us to serve better all SMEs in the Construction industry, through multiple distribution channels. Key Responsibilities: • Develop and execute a Global strategy, focused on small and medium-sized companies, to capture the cardable payment opportunity in the Construction vertical - including issuing and acceptance. • Identify and define key partners such as ISVs, marketplaces, and financial institutions, with a targeted approach to the Construction vertical, and enable them as distribution partners for Mastercard solutions. • Engage directly with key channel partners to gather feedback, drive program adoption, and act as a trusted advisor, ensuring our operational framework directly contributes to their success. • Assess and partner with global/regional/local players, focused on the Construction industry, to enhance Mastercard SME payment offer for SMEs. • Accelerate efforts to drive incremental volumes and revenues across the regions, on the Construction vertical. • Develop a dedicated value proposition to SMEs operating in the Construction industry, including domestic & cross-border flows and focusing on enabling SME card acceptance. • Provide trends, insights, and changes to the SME landscape to support our industry/segment strategy beyond card. • Collaborate with global & regional SME segment product teams on ensuring SME products and solutions are developed and enhanced with SME and non-bank distribution partners' inputs in mind and according to the SME product distribution standards. • Map the Construction ecosystem globally and identify key regions & markets to develop a pipeline to penetrate further on SME B2B payment flows, leveraging Mastercard and partners' solutions for issuing, acceptance and cross-border flows. • Partner with global government, fintech, digital partnerships and GPS teams to identify potential SME Construction use cases. • Map SME distribution partners' capabilities, product offerings, needs, and gaps to identify product synergies. • Develop the right distribution model and commercial terms, negotiate, and lead the contractual efforts with prospective partners. • Develop industry-specific use cases, playbooks, and distribution model archetypes that can be leveraged for scaling efforts. • Collaborate with colleagues to capture more SME Flows in the Construction industry. • Provide support for the sales teams in pre- and after-sales partner meetings with a detailed understanding of product features to identify and implement solutions (in partnership with the Customer Solutions Centre and the local product team). • Draft, keep and customize the SME narrative of the current go-to-market materials, such as bulletins, sales, and training materials, to support new and enhanced products in the SME Central Hub that can drive the SME Construction strategy • Maintain distribution partners' pipeline and track performance and value of efforts. • Distribution and communication of all Thought Leadership/Best Practice Sharing in the Construction and embedded finance space • SME Construction flows and industries identification to drive increased revenue and help us win new deals. • GTM/Rollout support for all new construction-related solutions, partnerships and initiatives. Product knowledge/training through certification, ensuring consistent SME B2B and embedded finance narrative across teams: for SME Product & BD Teams All About You: • Experience and knowledge of the Construction sector, in particular SME players, is needed. • Experience in financial services and payments with an understanding of competitive offerings and industry trends; international market knowledge/experience; SME banking or SME payment experience is a plus. • Experience at a top-tier management consulting firm is a strong plus. • A results-oriented mindset with a focus on driving measurable outcomes and ROI from channel partnerships. • Able to navigate conversations that are both technical and business-oriented. • Excellent writing skills and experience creating training materials, product guides, etc. • Strong B2B and embedded payments experience and understanding of SME B2B flows, i.e. accounts payable, embedded finance, trade use cases. • Able to work independently and with minimal guidance. • Self-motivated and thrives in a fast-paced environment; ready to take on stretch goals. • Flexible and creative, able to not only adapt but also thrive in a constantly changing environment with the ability to multitask and adjust to evolving responsibilities. • Ability to "storyboard" and develop visually compelling presentations with clear logic and structure. • Ability to lead initiatives from start to finish, with excellent time management and organizational skills. • Build cross-functional organizational relationships and ensure the establishment of an internal network to execute against strategy successfully. • Strong customer relationship-building and management skills that result in meeting and managing the demands of our internal and external customers. • Fluent in English. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Oct 01, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Global SME Product Management - Construction Industry Lead Job Title: Director, Global SME Product Management - Construction Industry Lead Location: Europe (preference: Dublin / Lisbon / UK) Position Overview: Mastercard is a technology company in the global payments space. We connect consumers, financial institutions, merchants, governments, and businesses worldwide, enabling them to use electronic forms of payment instead of cash and checks. We use technology and data-driven insights to make electronic payments more convenient, secure, and efficient for people everywhere. Our business has a global reach-extending to more than 210 countries and territories-and continues to experience growth in a world where 85% of retail transactions are still made in cash and checks. Micro, Small, and Medium Businesses (SMEs) are a critical driver of global economic growth and represent 75% of the worldwide workforce and about 50% of the global GDP. Additionally, SMEs foster inclusion, as minorities own 45% of small businesses, and 1/3 of small businesses are women-owned. As such, SMEs have become a top priority for many governments and enterprises. Mastercard's segment strategy is based on continuing to drive growth in core products, in addition to driving additional long-term growth by developing new innovative solutions and expanding product distribution in selected industries - Construction being one of them. The successful candidate needs to have an understanding of the Construction industry to be able to customize our SME value proposition, and partner with the various Mastercard regional & global stakeholders, along with banks, acquirers, fintech & other SME service providers, to identify strategic growth opportunities, allowing us to serve better all SMEs in the Construction industry, through multiple distribution channels. Key Responsibilities: • Develop and execute a Global strategy, focused on small and medium-sized companies, to capture the cardable payment opportunity in the Construction vertical - including issuing and acceptance. • Identify and define key partners such as ISVs, marketplaces, and financial institutions, with a targeted approach to the Construction vertical, and enable them as distribution partners for Mastercard solutions. • Engage directly with key channel partners to gather feedback, drive program adoption, and act as a trusted advisor, ensuring our operational framework directly contributes to their success. • Assess and partner with global/regional/local players, focused on the Construction industry, to enhance Mastercard SME payment offer for SMEs. • Accelerate efforts to drive incremental volumes and revenues across the regions, on the Construction vertical. • Develop a dedicated value proposition to SMEs operating in the Construction industry, including domestic & cross-border flows and focusing on enabling SME card acceptance. • Provide trends, insights, and changes to the SME landscape to support our industry/segment strategy beyond card. • Collaborate with global & regional SME segment product teams on ensuring SME products and solutions are developed and enhanced with SME and non-bank distribution partners' inputs in mind and according to the SME product distribution standards. • Map the Construction ecosystem globally and identify key regions & markets to develop a pipeline to penetrate further on SME B2B payment flows, leveraging Mastercard and partners' solutions for issuing, acceptance and cross-border flows. • Partner with global government, fintech, digital partnerships and GPS teams to identify potential SME Construction use cases. • Map SME distribution partners' capabilities, product offerings, needs, and gaps to identify product synergies. • Develop the right distribution model and commercial terms, negotiate, and lead the contractual efforts with prospective partners. • Develop industry-specific use cases, playbooks, and distribution model archetypes that can be leveraged for scaling efforts. • Collaborate with colleagues to capture more SME Flows in the Construction industry. • Provide support for the sales teams in pre- and after-sales partner meetings with a detailed understanding of product features to identify and implement solutions (in partnership with the Customer Solutions Centre and the local product team). • Draft, keep and customize the SME narrative of the current go-to-market materials, such as bulletins, sales, and training materials, to support new and enhanced products in the SME Central Hub that can drive the SME Construction strategy • Maintain distribution partners' pipeline and track performance and value of efforts. • Distribution and communication of all Thought Leadership/Best Practice Sharing in the Construction and embedded finance space • SME Construction flows and industries identification to drive increased revenue and help us win new deals. • GTM/Rollout support for all new construction-related solutions, partnerships and initiatives. Product knowledge/training through certification, ensuring consistent SME B2B and embedded finance narrative across teams: for SME Product & BD Teams All About You: • Experience and knowledge of the Construction sector, in particular SME players, is needed. • Experience in financial services and payments with an understanding of competitive offerings and industry trends; international market knowledge/experience; SME banking or SME payment experience is a plus. • Experience at a top-tier management consulting firm is a strong plus. • A results-oriented mindset with a focus on driving measurable outcomes and ROI from channel partnerships. • Able to navigate conversations that are both technical and business-oriented. • Excellent writing skills and experience creating training materials, product guides, etc. • Strong B2B and embedded payments experience and understanding of SME B2B flows, i.e. accounts payable, embedded finance, trade use cases. • Able to work independently and with minimal guidance. • Self-motivated and thrives in a fast-paced environment; ready to take on stretch goals. • Flexible and creative, able to not only adapt but also thrive in a constantly changing environment with the ability to multitask and adjust to evolving responsibilities. • Ability to "storyboard" and develop visually compelling presentations with clear logic and structure. • Ability to lead initiatives from start to finish, with excellent time management and organizational skills. • Build cross-functional organizational relationships and ensure the establishment of an internal network to execute against strategy successfully. • Strong customer relationship-building and management skills that result in meeting and managing the demands of our internal and external customers. • Fluent in English. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
