Job Title: Customer Advisor Location: Leeds city centre Pay Rate: 14.02p/hr Hours: Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm. Rota is on a 6 week basis and can be provided if needed. Hybrid Working : First 8 weeks will be office based, and then you can work 3 days from home after your training is signed off. Contract Type: Temporary - 6 months initially with potential for progression. Start Date : 14th September 2026 The Stockbroking Senior Customer Advisor offers a dynamic entry point into the financial services sector, particularly within the stockbroking domain. You'll grow and learn in an environment that recognises the importance of team collaboration through building relationships with customers and colleagues. As a Senior Customer Adviser, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible. What are the responsibilities of this role?: Deliver clear, accurate, and timely information to customers about their investment shares and account details. Support customers in accessing their accounts and navigating their investment portfolios with confidence. Investigate and resolve customer queries, including issues with transactions or account access, ensuring a smooth and positive experience. Uphold all relevant banking regulations and security standards to safeguard customer data and maintain trust. Keep thorough records of customer interactions and transactions, and assist with reporting for internal reviews and compliance checks. What Benefits do you offer?: Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What skills do I need?: To excel in this role, you should possess the following skills and experience: Experience working in customer services, managing a high volume of calls. Excellent communication skills, both written and verbal Able to handle complex information and work to a high level of detail. Proficiency in IT packages such as Excel, Outlook, and Word Strong problem-solving abilities and the ability to use own judgement Experience in banking, financial services, insurance or lending is highly desirable About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Apply today to hear more about this opportunity. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Aug 08, 2026
Seasonal
Job Title: Customer Advisor Location: Leeds city centre Pay Rate: 14.02p/hr Hours: Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm. Rota is on a 6 week basis and can be provided if needed. Hybrid Working : First 8 weeks will be office based, and then you can work 3 days from home after your training is signed off. Contract Type: Temporary - 6 months initially with potential for progression. Start Date : 14th September 2026 The Stockbroking Senior Customer Advisor offers a dynamic entry point into the financial services sector, particularly within the stockbroking domain. You'll grow and learn in an environment that recognises the importance of team collaboration through building relationships with customers and colleagues. As a Senior Customer Adviser, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible. What are the responsibilities of this role?: Deliver clear, accurate, and timely information to customers about their investment shares and account details. Support customers in accessing their accounts and navigating their investment portfolios with confidence. Investigate and resolve customer queries, including issues with transactions or account access, ensuring a smooth and positive experience. Uphold all relevant banking regulations and security standards to safeguard customer data and maintain trust. Keep thorough records of customer interactions and transactions, and assist with reporting for internal reviews and compliance checks. What Benefits do you offer?: Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What skills do I need?: To excel in this role, you should possess the following skills and experience: Experience working in customer services, managing a high volume of calls. Excellent communication skills, both written and verbal Able to handle complex information and work to a high level of detail. Proficiency in IT packages such as Excel, Outlook, and Word Strong problem-solving abilities and the ability to use own judgement Experience in banking, financial services, insurance or lending is highly desirable About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Apply today to hear more about this opportunity. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Title: Customer Advisor (Stockbroking and Investments) Location: Leeds city centre Pay Rate: 14.02p/hr Hours: Monday - Friday. To support our customers operating across global markets, we have a rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm. Rota is on a 6 week basis and can be provided if needed. Hybrid Working : First 8 weeks will be office based, and then you can work 3 days from home after your training is signed off. Contract Type: Temporary - 6 months initially with potential for progression. Start Date : 14th September 2026 If you've built strong customer service skills and have ever been curious about the world of investments, shares, and financial services, this could be the opportunity you've been looking for. Lloyds Banking Group is recruiting Customer Advisors within its Stockbroking team , offering a unique chance to gain hands-on experience in a specialist area of banking without needing previous stockbroking experience. As a Senior Customer Adviser, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible. What will you be doing? You'll support customers with their investment accounts, helping them understand their shareholdings, access their accounts, and resolve complex queries. This is far more than a standard customer service role-it's an opportunity to develop knowledge of: Investment accounts Share dealing and stockbroking services Financial regulations and compliance Banking and financial services operations Complex customer problem-solving What Benefits do you offer?: Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What skills do I need?: To excel in this role, you should possess the following skills and experience: Experience working in customer services, managing a high volume of calls. Excellent communication skills, both written and verbal Able to handle complex information and work to a high level of detail. Proficiency in IT packages such as Excel, Outlook, and Word Strong problem-solving abilities and the ability to use own judgement Desirable skills but not essential: Experience in banking, financial services, insurance or lending Knowledge of financial services from previous studies or degree About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Apply today to hear more about this opportunity. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Aug 08, 2026
Seasonal
Job Title: Customer Advisor (Stockbroking and Investments) Location: Leeds city centre Pay Rate: 14.02p/hr Hours: Monday - Friday. To support our customers operating across global markets, we have a rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm. Rota is on a 6 week basis and can be provided if needed. Hybrid Working : First 8 weeks will be office based, and then you can work 3 days from home after your training is signed off. Contract Type: Temporary - 6 months initially with potential for progression. Start Date : 14th September 2026 If you've built strong customer service skills and have ever been curious about the world of investments, shares, and financial services, this could be the opportunity you've been looking for. Lloyds Banking Group is recruiting Customer Advisors within its Stockbroking team , offering a unique chance to gain hands-on experience in a specialist area of banking without needing previous stockbroking experience. As a Senior Customer Adviser, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible. What will you be doing? You'll support customers with their investment accounts, helping them understand their shareholdings, access their accounts, and resolve complex queries. This is far more than a standard customer service role-it's an opportunity to develop knowledge of: Investment accounts Share dealing and stockbroking services Financial regulations and compliance Banking and financial services operations Complex customer problem-solving What Benefits do you offer?: Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What skills do I need?: To excel in this role, you should possess the following skills and experience: Experience working in customer services, managing a high volume of calls. Excellent communication skills, both written and verbal Able to handle complex information and work to a high level of detail. Proficiency in IT packages such as Excel, Outlook, and Word Strong problem-solving abilities and the ability to use own judgement Desirable skills but not essential: Experience in banking, financial services, insurance or lending Knowledge of financial services from previous studies or degree About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Apply today to hear more about this opportunity. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Title : Customer Service Assistant Pay Rate : 14.40 per hour Location : Chester Business Park Contract : Temporary - 9 months Start Dates : 21st September 2026 Working Pattern : Monday - Friday 8am-6pm shift rotation, 1 Saturday every 4 weeks 9am - 4pm with day off during the week in lieu Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). About the Opportunity: Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages Team. Based in our contact centre, the nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'. As part of the team, you will be taking incoming calls from our valued customer base and providing the highest level of service through a breadth of decision-making across multiple brands. On a day-to-day basis you will: - Support customers by providing a first point of contact for a range of queries on existing mortgages Following processes to provide information and resolution to customers over the phone Ensure that all activities are in line with compliance and security processes Ensure customers are dealt with professionally, refereed to the right person or channel where appropriate and identify and support customers in vulnerable circumstances. Create, organise and maintain files for correspondence and records. Benefits: Free on-site car parking and electric charging points Location close to public transport links Free access to on-site gym and on-site shower/changing facilities Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel. First-class support and training for all colleagues Opportunity for growth within the company An extensive newly renovated canteen, break rooms and kitchenette on each floor Prayer & Quiet reflection rooms Access to green spaces for walking or other exercise Well-being Support through dedicated Apps and Employee Assistance Programme Holiday allowance Weekly pay About our client: Our client's focus is to ensure inclusivity and build an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements: Able to adapt to new challenges Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements. Ability to work at pace and can successfully deliver against targets. Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements. At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Aug 08, 2026
Seasonal
Job Title : Customer Service Assistant Pay Rate : 14.40 per hour Location : Chester Business Park Contract : Temporary - 9 months Start Dates : 21st September 2026 Working Pattern : Monday - Friday 8am-6pm shift rotation, 1 Saturday every 4 weeks 9am - 4pm with day off during the week in lieu Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). About the Opportunity: Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages Team. Based in our contact centre, the nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'. As part of the team, you will be taking incoming calls from our valued customer base and providing the highest level of service through a breadth of decision-making across multiple brands. On a day-to-day basis you will: - Support customers by providing a first point of contact for a range of queries on existing mortgages Following processes to provide information and resolution to customers over the phone Ensure that all activities are in line with compliance and security processes Ensure customers are dealt with professionally, refereed to the right person or channel where appropriate and identify and support customers in vulnerable circumstances. Create, organise and maintain files for correspondence and records. Benefits: Free on-site car parking and electric charging points Location close to public transport links Free access to on-site gym and on-site shower/changing facilities Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel. First-class support and training for all colleagues Opportunity for growth within the company An extensive newly renovated canteen, break rooms and kitchenette on each floor Prayer & Quiet reflection rooms Access to green spaces for walking or other exercise Well-being Support through dedicated Apps and Employee Assistance Programme Holiday allowance Weekly pay About our client: Our client's focus is to ensure inclusivity and build an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements: Able to adapt to new challenges Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements. Ability to work at pace and can successfully deliver against targets. Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements. At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Title: Solution Architect (BPSS Clearance required) Rate: 700 per day Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Capgemini Mandated PAYE only Solution Architect is required for CESA Futures programme, within Tax Admin. We have an opportunity for a Solution Architect to work on an exciting large-scale application modernisation / cloud migration programme addressing a large number of the client's key business services. The programme will drive adoption of mainstream technology stacks, combined with modern delivery and service capabilities, which will involve public cloud migrations for the services, significantly reducing the current tech debt. Your Role As a solution architect, you will have responsibility for the ownership of the solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies, including public and private cloud solutions, best practices and general ways of working. This experience is essential to influence and advise on the most appropriate solution options and to be highly credible with both our clients and senior internal stakeholders. Here are some of the key activities of the role: Take ownership of the individual application modernisation requirement within the overall programme. Drive the solution development and documentation of solution designs, ensuring good architectural practices are observed throughout the lifecycle of the solution development. Ensure solutions and artefacts adhere to Architecture Governance processes Working with agile development teams and delivery architects through all phases of the solution lifecycle. Take ownership of the solutions and be the face-off to our internal and external senior stakeholders. Your Skills and Experience Experience of application modernisation and public cloud migration Experience of working with legacy technologies and adapting them to fit within an ecosystem based on AWS, Azure, Kubernetes, HELM, Java, JavaScript, Oracle, MySQL would be advantageous. Working with agile development teams and delivery architects through all phases of the solution lifecycle. Take ownership of the solutions and be the face off to our internal and external senior stakeholders. Operate as part of the Capgemini Programme team, reporting to the Programme Lead Architect. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specifications. Own technical problem management and resolution relevant to the solution development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 07, 2026
Contractor
Job Title: Solution Architect (BPSS Clearance required) Rate: 700 per day Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Capgemini Mandated PAYE only Solution Architect is required for CESA Futures programme, within Tax Admin. We have an opportunity for a Solution Architect to work on an exciting large-scale application modernisation / cloud migration programme addressing a large number of the client's key business services. The programme will drive adoption of mainstream technology stacks, combined with modern delivery and service capabilities, which will involve public cloud migrations for the services, significantly reducing the current tech debt. Your Role As a solution architect, you will have responsibility for the ownership of the solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies, including public and private cloud solutions, best practices and general ways of working. This experience is essential to influence and advise on the most appropriate solution options and to be highly credible with both our clients and senior internal stakeholders. Here are some of the key activities of the role: Take ownership of the individual application modernisation requirement within the overall programme. Drive the solution development and documentation of solution designs, ensuring good architectural practices are observed throughout the lifecycle of the solution development. Ensure solutions and artefacts adhere to Architecture Governance processes Working with agile development teams and delivery architects through all phases of the solution lifecycle. Take ownership of the solutions and be the face-off to our internal and external senior stakeholders. Your Skills and Experience Experience of application modernisation and public cloud migration Experience of working with legacy technologies and adapting them to fit within an ecosystem based on AWS, Azure, Kubernetes, HELM, Java, JavaScript, Oracle, MySQL would be advantageous. Working with agile development teams and delivery architects through all phases of the solution lifecycle. Take ownership of the solutions and be the face off to our internal and external senior stakeholders. Operate as part of the Capgemini Programme team, reporting to the Programme Lead Architect. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specifications. Own technical problem management and resolution relevant to the solution development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Client Support Advisor - Lloyds Banking Group Location : 125 Colmore Row, Birmingham, B3 3SD Start Date : 21st September 2026 Hourly Pay Rate : 14.40 Contract : 6-month temporary assignment Working Hours : Full Time - Monday to Friday (7-hour shifts between 8:00am and 6:00pm) Hybrid Working : Following training, you will work 3 days from home and 2 days in the office. Please note that the initial training period is 100% office based. About the Role : Lloyds Banking Group is looking for motivated and detail-oriented Client Support Advisors to join their Birmingham team. This varied role combines administration, investigations, payment processing, reconciliations, and customer correspondence, requiring you to work both independently and collaboratively within a team environment. If you're highly organised, enjoy investigating issues, and take pride in delivering excellent customer service, this could be the perfect opportunity for you. Key Responsibilities : As a Client Support Advisor , your responsibilities will include: Processing and managing customer and client transactions accurately and efficiently. Conducting investigations into account, payment, or service-related queries. Completing reconciliation activities and resolving discrepancies. Handling both written and verbal customer correspondence professionally. Supporting payment processing activities while ensuring compliance with company procedures. Maintaining accurate records and updating internal systems. Working collaboratively with colleagues to achieve team objectives and service standards. Managing your own workload effectively while meeting deadlines and quality targets. Identifying and escalating issues where appropriate. Delivering excellent customer service and ensuring a positive customer experience. Skills & Experience Required : We're looking for individuals who can demonstrate: Strong administrative and organisational skills. Excellent written and verbal communication abilities. High attention to detail and accuracy. Experience handling customer enquiries and correspondence. Good analytical and problem-solving skills. Ability to investigate issues and identify appropriate resolutions. Strong time management and the ability to prioritise workloads. Confidence working both independently and as part of a team. Competent IT skills, including experience using Microsoft Office applications. A proactive and positive approach to work. Benefits of Joining Lloyds Banking Group : Gain valuable experience within one of the UK's leading financial services organisations. Develop your skills in banking operations, investigations, payments, and client support. Enjoy a flexible hybrid working arrangement following successful completion of training. Earn a competitive hourly rate of 14.40. Work within a supportive and collaborative team environment. Enhance your career prospects through exposure to a large and reputable organisation. Rewards & Benefits : Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 07, 2026
Seasonal
Client Support Advisor - Lloyds Banking Group Location : 125 Colmore Row, Birmingham, B3 3SD Start Date : 21st September 2026 Hourly Pay Rate : 14.40 Contract : 6-month temporary assignment Working Hours : Full Time - Monday to Friday (7-hour shifts between 8:00am and 6:00pm) Hybrid Working : Following training, you will work 3 days from home and 2 days in the office. Please note that the initial training period is 100% office based. About the Role : Lloyds Banking Group is looking for motivated and detail-oriented Client Support Advisors to join their Birmingham team. This varied role combines administration, investigations, payment processing, reconciliations, and customer correspondence, requiring you to work both independently and collaboratively within a team environment. If you're highly organised, enjoy investigating issues, and take pride in delivering excellent customer service, this could be the perfect opportunity for you. Key Responsibilities : As a Client Support Advisor , your responsibilities will include: Processing and managing customer and client transactions accurately and efficiently. Conducting investigations into account, payment, or service-related queries. Completing reconciliation activities and resolving discrepancies. Handling both written and verbal customer correspondence professionally. Supporting payment processing activities while ensuring compliance with company procedures. Maintaining accurate records and updating internal systems. Working collaboratively with colleagues to achieve team objectives and service standards. Managing your own workload effectively while meeting deadlines and quality targets. Identifying and escalating issues where appropriate. Delivering excellent customer service and ensuring a positive customer experience. Skills & Experience Required : We're looking for individuals who can demonstrate: Strong administrative and organisational skills. Excellent written and verbal communication abilities. High attention to detail and accuracy. Experience handling customer enquiries and correspondence. Good analytical and problem-solving skills. Ability to investigate issues and identify appropriate resolutions. Strong time management and the ability to prioritise workloads. Confidence working both independently and as part of a team. Competent IT skills, including experience using Microsoft Office applications. A proactive and positive approach to work. Benefits of Joining Lloyds Banking Group : Gain valuable experience within one of the UK's leading financial services organisations. Develop your skills in banking operations, investigations, payments, and client support. Enjoy a flexible hybrid working arrangement following successful completion of training. Earn a competitive hourly rate of 14.40. Work within a supportive and collaborative team environment. Enhance your career prospects through exposure to a large and reputable organisation. Rewards & Benefits : Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
French Customer Services Advisor Milton Keynes (Office Based) Temporary to Permanent 15.14 per hour during temporary period 30,900 on permanent contract Hours: 8am-5pm or 9am-6pm, including every other weekend. Join a Global Luxury Fashion Brand Are you fluent in both French and English (mother tongue standard) and passionate about delivering an outstanding customer experience? We are recruiting on behalf of a prestigious international fashion brand renowned for its premium products, exceptional quality, and customer-first approach. As a French Customer Services Advisor , you will play a pivotal role in creating memorable experiences for customers across the globe, ensuring every interaction reflects the high standards and reputation of the brand. This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment and takes pride in providing a seamless, personalised service. Whether supporting customers with a purchase, answering product enquiries, or resolving order issues, you'll be an ambassador for a world-class luxury brand. The Role As the first point of contact for our French and English-speaking customers, you'll be responsible for delivering a professional, efficient, and empathetic service across multiple channels. Key responsibilities include: Handling inbound calls, emails, and live chat enquiries from customers wishing to place orders or discuss existing purchases Providing expert guidance on products, promotions, exclusive offers, and seasonal campaigns Managing enquiries relating to deliveries, returns, exchanges, cancellations, and order tracking Resolving customer concerns with professionalism, care, and a solutions-focused approach Building rapport with customers and creating positive brand experiences with every interaction Ensuring service levels consistently reflect the premium standards expected of a luxury retail brand About You We're looking for someone who: Is fluent in both French and English (written and spoken, to mother tongue standard) Has excellent communication and interpersonal skills Is passionate about delivering exceptional customer service Remains calm, professional, and proactive in a busy environment Enjoys problem-solving and taking ownership of customer queries Previous customer service experience is advantageous, but not essential Temporary to Permanent Opportunity During the initial 3-month probationary period , you will be employed through Tate Recruitment on a weekly timesheet basis with weekly pay. Following successful completion of this period, you will transfer onto a permanent contract with no further probation, gaining access to the full employee benefits package from day one. The role is fully office-based during the temporary period. Once permanent, employees can apply for a hybrid working arrangement. Permanent Benefits Package 30,900 annual salary Opportunity to apply for hybrid working Overtime opportunities 28 days holiday including Bank Holidays, increasing with service Reward and recognition vouchers Generous 50% employee discount Cycle to Work Scheme Discounted gym membership Health Shield Cash Plan Life Assurance Modern, vibrant workplace with breakout areas, pool tables, table tennis, complimentary tea and coffee Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 07, 2026
Seasonal
French Customer Services Advisor Milton Keynes (Office Based) Temporary to Permanent 15.14 per hour during temporary period 30,900 on permanent contract Hours: 8am-5pm or 9am-6pm, including every other weekend. Join a Global Luxury Fashion Brand Are you fluent in both French and English (mother tongue standard) and passionate about delivering an outstanding customer experience? We are recruiting on behalf of a prestigious international fashion brand renowned for its premium products, exceptional quality, and customer-first approach. As a French Customer Services Advisor , you will play a pivotal role in creating memorable experiences for customers across the globe, ensuring every interaction reflects the high standards and reputation of the brand. This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment and takes pride in providing a seamless, personalised service. Whether supporting customers with a purchase, answering product enquiries, or resolving order issues, you'll be an ambassador for a world-class luxury brand. The Role As the first point of contact for our French and English-speaking customers, you'll be responsible for delivering a professional, efficient, and empathetic service across multiple channels. Key responsibilities include: Handling inbound calls, emails, and live chat enquiries from customers wishing to place orders or discuss existing purchases Providing expert guidance on products, promotions, exclusive offers, and seasonal campaigns Managing enquiries relating to deliveries, returns, exchanges, cancellations, and order tracking Resolving customer concerns with professionalism, care, and a solutions-focused approach Building rapport with customers and creating positive brand experiences with every interaction Ensuring service levels consistently reflect the premium standards expected of a luxury retail brand About You We're looking for someone who: Is fluent in both French and English (written and spoken, to mother tongue standard) Has excellent communication and interpersonal skills Is passionate about delivering exceptional customer service Remains calm, professional, and proactive in a busy environment Enjoys problem-solving and taking ownership of customer queries Previous customer service experience is advantageous, but not essential Temporary to Permanent Opportunity During the initial 3-month probationary period , you will be employed through Tate Recruitment on a weekly timesheet basis with weekly pay. Following successful completion of this period, you will transfer onto a permanent contract with no further probation, gaining access to the full employee benefits package from day one. The role is fully office-based during the temporary period. Once permanent, employees can apply for a hybrid working arrangement. Permanent Benefits Package 30,900 annual salary Opportunity to apply for hybrid working Overtime opportunities 28 days holiday including Bank Holidays, increasing with service Reward and recognition vouchers Generous 50% employee discount Cycle to Work Scheme Discounted gym membership Health Shield Cash Plan Life Assurance Modern, vibrant workplace with breakout areas, pool tables, table tennis, complimentary tea and coffee Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Advisor (Private Medical) Manchester - university area 30,000 per annum Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday Applicants must be able to do both shifts Office based Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you! What You'll Do: As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include: Call Handling & Patient Support: - Answer incoming calls professionally and empathetically. - Respond to patient inquiries with clear and accurate information. - Handle sensitive situations with discretion and professionalism. - Manage high call volumes while remaining calm and efficient. Appointment Management: - Book, amend, and cancel patient appointments following procedures. - Prioritise urgent cases appropriately and provide detailed information about services and procedures. - Maintain accurate records of call details and outcomes. Confidentiality & Compliance: - Uphold strict patient confidentiality in line with GDPR. - Follow policies related to data protection and information governance. Who You Are: We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess: Previous experience in call handling or a customer service role, preferably within healthcare. Excellent communication and listening skills. The ability to stay calm under pressure while multi-tasking. Strong ICT skills and experience with data inputting. Empathy and professionalism in all interactions. What We Offer: Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including: Annual Leave: 25 days plus Bank Holidays. Overtime & TOIL: Opportunities available. Health Cover: Private health cover after a 6-month probation. Pension Scheme: Employee pension contributions. Birthday Day Off: Celebrate your special day! Employee Assistance Programme: Support when you need it. Bike2Work Scheme: Get active and save on commuting. Additional Requirements: Willingness to undertake an Enhanced DBS check. Right to work in the UK. Flexibility to work occasional out-of-hours, including weekends. If this sounds like the role for you send your CV to (url removed) or call (phone number removed) for further information Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 07, 2026
Full time
Customer Service Advisor (Private Medical) Manchester - university area 30,000 per annum Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday Applicants must be able to do both shifts Office based Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you! What You'll Do: As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include: Call Handling & Patient Support: - Answer incoming calls professionally and empathetically. - Respond to patient inquiries with clear and accurate information. - Handle sensitive situations with discretion and professionalism. - Manage high call volumes while remaining calm and efficient. Appointment Management: - Book, amend, and cancel patient appointments following procedures. - Prioritise urgent cases appropriately and provide detailed information about services and procedures. - Maintain accurate records of call details and outcomes. Confidentiality & Compliance: - Uphold strict patient confidentiality in line with GDPR. - Follow policies related to data protection and information governance. Who You Are: We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess: Previous experience in call handling or a customer service role, preferably within healthcare. Excellent communication and listening skills. The ability to stay calm under pressure while multi-tasking. Strong ICT skills and experience with data inputting. Empathy and professionalism in all interactions. What We Offer: Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including: Annual Leave: 25 days plus Bank Holidays. Overtime & TOIL: Opportunities available. Health Cover: Private health cover after a 6-month probation. Pension Scheme: Employee pension contributions. Birthday Day Off: Celebrate your special day! Employee Assistance Programme: Support when you need it. Bike2Work Scheme: Get active and save on commuting. Additional Requirements: Willingness to undertake an Enhanced DBS check. Right to work in the UK. Flexibility to work occasional out-of-hours, including weekends. If this sounds like the role for you send your CV to (url removed) or call (phone number removed) for further information Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
French Customer Services Advisor Milton Keynes (Office Based) Temporary to Permanent £15.14 per hour during temporary period £30,900 on permanent contract Hours: 8am-5pm or 9am-6pm, including every other weekend. Join a Global Luxury Fashion Brand Are you fluent in both French and English (mother tongue standard) and passionate about delivering an outstanding customer experience? We are recruiting on behalf of a prestigious international fashion brand renowned for its premium products, exceptional quality, and customer-first approach. As a French Customer Services Advisor , you will play a pivotal role in creating memorable experiences for customers across the globe, ensuring every interaction reflects the high standards and reputation of the brand. This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment and takes pride in providing a seamless, personalised service. Whether supporting customers with a purchase, answering product enquiries, or resolving order issues, you'll be an ambassador for a world-class luxury brand. The Role As the first point of contact for our French and English-speaking customers, you'll be responsible for delivering a professional, efficient, and empathetic service across multiple channels. Key responsibilities include: Handling inbound calls, emails, and live chat enquiries from customers wishing to place orders or discuss existing purchases Providing expert guidance on products, promotions, exclusive offers, and seasonal campaigns Managing enquiries relating to deliveries, returns, exchanges, cancellations, and order tracking Resolving customer concerns with professionalism, care, and a solutions-focused approach Building rapport with customers and creating positive brand experiences with every interaction Ensuring service levels consistently reflect the premium standards expected of a luxury retail brand About You We're looking for someone who: Is fluent in both French and English (written and spoken, to mother tongue standard) Has excellent communication and interpersonal skills Is passionate about delivering exceptional customer service Remains calm, professional, and proactive in a busy environment Enjoys problem-solving and taking ownership of customer queries Previous customer service experience is advantageous, but not essential Temporary to Permanent Opportunity During the initial 3-month probationary period , you will be employed through Tate Recruitment on a weekly timesheet basis with weekly pay. Following successful completion of this period, you will transfer onto a permanent contract with no further probation, gaining access to the full employee benefits package from day one. The role is fully office-based during the temporary period. Once permanent, employees can apply for a hybrid working arrangement. Permanent Benefits Package £30,900 annual salary Opportunity to apply for hybrid working Overtime opportunities 28 days holiday including Bank Holidays, increasing with service Reward and recognition vouchers Generous 50% employee discount Cycle to Work Scheme Discounted gym membership Health Shield Cash Plan Life Assurance Modern, vibrant workplace with breakout areas, pool tables, table tennis, complimentary tea and coffee Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 06, 2026
Seasonal
French Customer Services Advisor Milton Keynes (Office Based) Temporary to Permanent £15.14 per hour during temporary period £30,900 on permanent contract Hours: 8am-5pm or 9am-6pm, including every other weekend. Join a Global Luxury Fashion Brand Are you fluent in both French and English (mother tongue standard) and passionate about delivering an outstanding customer experience? We are recruiting on behalf of a prestigious international fashion brand renowned for its premium products, exceptional quality, and customer-first approach. As a French Customer Services Advisor , you will play a pivotal role in creating memorable experiences for customers across the globe, ensuring every interaction reflects the high standards and reputation of the brand. This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment and takes pride in providing a seamless, personalised service. Whether supporting customers with a purchase, answering product enquiries, or resolving order issues, you'll be an ambassador for a world-class luxury brand. The Role As the first point of contact for our French and English-speaking customers, you'll be responsible for delivering a professional, efficient, and empathetic service across multiple channels. Key responsibilities include: Handling inbound calls, emails, and live chat enquiries from customers wishing to place orders or discuss existing purchases Providing expert guidance on products, promotions, exclusive offers, and seasonal campaigns Managing enquiries relating to deliveries, returns, exchanges, cancellations, and order tracking Resolving customer concerns with professionalism, care, and a solutions-focused approach Building rapport with customers and creating positive brand experiences with every interaction Ensuring service levels consistently reflect the premium standards expected of a luxury retail brand About You We're looking for someone who: Is fluent in both French and English (written and spoken, to mother tongue standard) Has excellent communication and interpersonal skills Is passionate about delivering exceptional customer service Remains calm, professional, and proactive in a busy environment Enjoys problem-solving and taking ownership of customer queries Previous customer service experience is advantageous, but not essential Temporary to Permanent Opportunity During the initial 3-month probationary period , you will be employed through Tate Recruitment on a weekly timesheet basis with weekly pay. Following successful completion of this period, you will transfer onto a permanent contract with no further probation, gaining access to the full employee benefits package from day one. The role is fully office-based during the temporary period. Once permanent, employees can apply for a hybrid working arrangement. Permanent Benefits Package £30,900 annual salary Opportunity to apply for hybrid working Overtime opportunities 28 days holiday including Bank Holidays, increasing with service Reward and recognition vouchers Generous 50% employee discount Cycle to Work Scheme Discounted gym membership Health Shield Cash Plan Life Assurance Modern, vibrant workplace with breakout areas, pool tables, table tennis, complimentary tea and coffee Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Senior Administrator - Neighbourhood Services Location: Southcote Road Depot, Bournemouth (Office Based) Hours: Full Time, 37 hours per week, Monday to Friday Contract: Temporary -6 Months We are looking for an experienced Senior Administrator to join a busy Neighbourhood Services Environment team, providing essential administrative support to Waste Supervisors and the HR Advisor. This is a varied and fast-paced role where you will be responsible for managing staff information, maintaining accurate records, taking minutes during meetings, preparing letters and other staff correspondence, and supporting a range of HR administration tasks. This includes completing recruitment paperwork, occupational health referrals, and leaver documentation. The successful candidate will be highly organised, able to manage competing priorities, and confident working in a busy depot environment. You will have excellent attention to detail, strong communication skills, and previous experience in an administrative role. Experience supporting HR or operational teams would be an advantage. This is a full-time, office-based position at the Southcote Road Depot in Bournemouth. Working hours are Monday to Friday, with some flexibility available, although the preferred start time is between 7:00am and 9:00am. If you are an experienced administrator looking for your next opportunity within a supportive local authority team, we would love to hear from you.
Aug 06, 2026
Seasonal
Senior Administrator - Neighbourhood Services Location: Southcote Road Depot, Bournemouth (Office Based) Hours: Full Time, 37 hours per week, Monday to Friday Contract: Temporary -6 Months We are looking for an experienced Senior Administrator to join a busy Neighbourhood Services Environment team, providing essential administrative support to Waste Supervisors and the HR Advisor. This is a varied and fast-paced role where you will be responsible for managing staff information, maintaining accurate records, taking minutes during meetings, preparing letters and other staff correspondence, and supporting a range of HR administration tasks. This includes completing recruitment paperwork, occupational health referrals, and leaver documentation. The successful candidate will be highly organised, able to manage competing priorities, and confident working in a busy depot environment. You will have excellent attention to detail, strong communication skills, and previous experience in an administrative role. Experience supporting HR or operational teams would be an advantage. This is a full-time, office-based position at the Southcote Road Depot in Bournemouth. Working hours are Monday to Friday, with some flexibility available, although the preferred start time is between 7:00am and 9:00am. If you are an experienced administrator looking for your next opportunity within a supportive local authority team, we would love to hear from you.
Positive Employment is currently recruiting for a Income Officer for our client, a local government organisation based in Wembley, London. The successful post holder will deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. Deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. Collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role is hybrid working. Duties and Responsibilities but not limited to: Collaborate with the Rent Income Team to provide a robust duty rota and answer queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers. Deal with tenant enquiries by providing rent account balances and making repayment arrangements on non-complex arrears cases, managing difficult and sensitive conversations or complaints in a balanced, tactful and diplomatic manner. Monitor and reduce former tenant rent accounts and sundry debt accounts, taking prompt action to prevent the accumulation of debt and recommending non-recoverable debts for write off. Be fully conversant with the relevant legislative and statutory requirements and the organisation's key policies and procedures pertaining to a range of services, but in particular rent collection; Be able to explain these to tenants in plain English and without technical jargon. Setting up direct debits, taking rent payments over the telephone, ordering rent cards and rent statements for council tenants. Routing all post items, emails, tasks, etc received into Rent Income CRM queue to individual officers and managers for further action. Verify rent and service charges on the Universal Credit portal and sending out standard notification letters to all new Universal Credit applicants Manage, monitor and maintain all parking and storage accounts including rent collection, enforcement and recovery action. To help prepare court application papers using claims online systems as required Collect low level arrears on residential rent accounts as directed by the Income Manager. Collate the relevant data for Freedom of Information and Subject Access request, or any other requests, to ensure timeliness of response. Search for unallocated rent payments in the council's Sundry Account to be transferred to appropriate rent account. Take part and deliver project work when required. Develop and maintain appropriate administrative and support systems. Input, maintain and assist in the collation of data and administration of applications. Make payment agreements within strict constraints set out by the Income Manager. Organise team meetings including writing minutes. Provide a caring and professional customer experience at point of contact. To provide advice on housing and other welfare benefits to tenants, assisting them in maximising income and benefit entitlement. Personal Requirements: Understanding of social housing and delivering services to residents including key legislation and an understanding of the wider services. Understanding landlord obligations from a safeguarding context. Chartered Institute of Housing qualification at level 3 and above or equivalent experience in housing management. GCSE pass in English and maths or comparable/equivalent qualifications. Some knowledge of the Housing Acts, Landlord and Tenant Acts and the Commonhold and Leasehold Reform Act and how they relate to public sector leasehold management and service charges. Working Hours: 36hrs / Monday - Friday Pay: £24.56 per hr Please note this role is within the scope of IR35.
Aug 06, 2026
Seasonal
Positive Employment is currently recruiting for a Income Officer for our client, a local government organisation based in Wembley, London. The successful post holder will deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. Deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. Collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role is hybrid working. Duties and Responsibilities but not limited to: Collaborate with the Rent Income Team to provide a robust duty rota and answer queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers. Deal with tenant enquiries by providing rent account balances and making repayment arrangements on non-complex arrears cases, managing difficult and sensitive conversations or complaints in a balanced, tactful and diplomatic manner. Monitor and reduce former tenant rent accounts and sundry debt accounts, taking prompt action to prevent the accumulation of debt and recommending non-recoverable debts for write off. Be fully conversant with the relevant legislative and statutory requirements and the organisation's key policies and procedures pertaining to a range of services, but in particular rent collection; Be able to explain these to tenants in plain English and without technical jargon. Setting up direct debits, taking rent payments over the telephone, ordering rent cards and rent statements for council tenants. Routing all post items, emails, tasks, etc received into Rent Income CRM queue to individual officers and managers for further action. Verify rent and service charges on the Universal Credit portal and sending out standard notification letters to all new Universal Credit applicants Manage, monitor and maintain all parking and storage accounts including rent collection, enforcement and recovery action. To help prepare court application papers using claims online systems as required Collect low level arrears on residential rent accounts as directed by the Income Manager. Collate the relevant data for Freedom of Information and Subject Access request, or any other requests, to ensure timeliness of response. Search for unallocated rent payments in the council's Sundry Account to be transferred to appropriate rent account. Take part and deliver project work when required. Develop and maintain appropriate administrative and support systems. Input, maintain and assist in the collation of data and administration of applications. Make payment agreements within strict constraints set out by the Income Manager. Organise team meetings including writing minutes. Provide a caring and professional customer experience at point of contact. To provide advice on housing and other welfare benefits to tenants, assisting them in maximising income and benefit entitlement. Personal Requirements: Understanding of social housing and delivering services to residents including key legislation and an understanding of the wider services. Understanding landlord obligations from a safeguarding context. Chartered Institute of Housing qualification at level 3 and above or equivalent experience in housing management. GCSE pass in English and maths or comparable/equivalent qualifications. Some knowledge of the Housing Acts, Landlord and Tenant Acts and the Commonhold and Leasehold Reform Act and how they relate to public sector leasehold management and service charges. Working Hours: 36hrs / Monday - Friday Pay: £24.56 per hr Please note this role is within the scope of IR35.
Helpline Advisor (Fixed-Term Contract) Location: Crewe, Cheshire Salary: £13.45 per hour Hours: 37.5 hours per week (Rota hours between 8am to 8pm - Monday to Sunday (5 days) Contract: Fixed-Term 3 months About the Opportunity Our client is seeking a compassionate and customer-focused Helpline Advisor to join their Contact Centre team on a 3-month fixed-term contract. This is an excellent opportunity for an individual who enjoys helping others, thrives in a fast-paced environment, and is passionate about delivering exceptional customer service. Working as part of a supportive team, you will provide advice, guidance, and assistance to customers and stakeholders, ensuring a positive experience at every interaction. The Role As a Helpline Advisor, you will be responsible for managing a variety of inbound enquiries, providing professional support, and ensuring customers receive a prompt, empathetic, and efficient service. You will work collaboratively with colleagues across multiple departments to resolve queries, support customers with their needs, and contribute to maintaining high service standards. Key Responsibilities Provide professional and empathetic support to customers, stakeholders, and partner organisations. Manage a varied workload while achieving internal service standards and performance targets. Liaise with colleagues across different departments to resolve issues efficiently and effectively. Use strong problem-solving skills to identify solutions and make informed decisions. Complete all required training and actively participate in ongoing development opportunities. Follow company policies, procedures, and health and safety requirements at all times. Deliver a consistently high standard of customer service across all interactions. About You We are looking for someone who is friendly, proactive, and committed to delivering outstanding customer service. You will ideally possess: Strong listening skills and a caring, customer-focused approach. Excellent verbal and written communication skills. The ability to remain calm and confident when handling a range of enquiries. Good IT skills, including experience using Microsoft Office applications. Strong problem-solving abilities and sound decision-making skills. Excellent organisational and time management skills. Previous customer service experience, ideally within a contact centre or service-driven environment, although this is not essential. Our client recognises that strong candidates may not meet every requirement listed and welcomes applications from individuals who feel they can bring the right skills and attitude to the role. Benefits In return, the successful candidate will receive: Competitive pay rate of £13.45 per hour Generous annual leave entitlement Access to a range of employee benefits and discounts Supportive and inclusive working environment Opportunity to gain valuable experience within a customer-focused organisation Diversity & Inclusion Our client is committed to creating a diverse and inclusive workplace where all employees feel respected, valued, and supported. Applications are welcomed from candidates of all backgrounds, and recruitment decisions are made based on skills, experience, and potential. Interested? If you're looking for a rewarding temporary opportunity where you can make a positive difference through excellent customer service, we'd love to hear from you. Call Leanne (phone number removed) or email your CV to (url removed) INDCOM
Aug 06, 2026
Contractor
Helpline Advisor (Fixed-Term Contract) Location: Crewe, Cheshire Salary: £13.45 per hour Hours: 37.5 hours per week (Rota hours between 8am to 8pm - Monday to Sunday (5 days) Contract: Fixed-Term 3 months About the Opportunity Our client is seeking a compassionate and customer-focused Helpline Advisor to join their Contact Centre team on a 3-month fixed-term contract. This is an excellent opportunity for an individual who enjoys helping others, thrives in a fast-paced environment, and is passionate about delivering exceptional customer service. Working as part of a supportive team, you will provide advice, guidance, and assistance to customers and stakeholders, ensuring a positive experience at every interaction. The Role As a Helpline Advisor, you will be responsible for managing a variety of inbound enquiries, providing professional support, and ensuring customers receive a prompt, empathetic, and efficient service. You will work collaboratively with colleagues across multiple departments to resolve queries, support customers with their needs, and contribute to maintaining high service standards. Key Responsibilities Provide professional and empathetic support to customers, stakeholders, and partner organisations. Manage a varied workload while achieving internal service standards and performance targets. Liaise with colleagues across different departments to resolve issues efficiently and effectively. Use strong problem-solving skills to identify solutions and make informed decisions. Complete all required training and actively participate in ongoing development opportunities. Follow company policies, procedures, and health and safety requirements at all times. Deliver a consistently high standard of customer service across all interactions. About You We are looking for someone who is friendly, proactive, and committed to delivering outstanding customer service. You will ideally possess: Strong listening skills and a caring, customer-focused approach. Excellent verbal and written communication skills. The ability to remain calm and confident when handling a range of enquiries. Good IT skills, including experience using Microsoft Office applications. Strong problem-solving abilities and sound decision-making skills. Excellent organisational and time management skills. Previous customer service experience, ideally within a contact centre or service-driven environment, although this is not essential. Our client recognises that strong candidates may not meet every requirement listed and welcomes applications from individuals who feel they can bring the right skills and attitude to the role. Benefits In return, the successful candidate will receive: Competitive pay rate of £13.45 per hour Generous annual leave entitlement Access to a range of employee benefits and discounts Supportive and inclusive working environment Opportunity to gain valuable experience within a customer-focused organisation Diversity & Inclusion Our client is committed to creating a diverse and inclusive workplace where all employees feel respected, valued, and supported. Applications are welcomed from candidates of all backgrounds, and recruitment decisions are made based on skills, experience, and potential. Interested? If you're looking for a rewarding temporary opportunity where you can make a positive difference through excellent customer service, we'd love to hear from you. Call Leanne (phone number removed) or email your CV to (url removed) INDCOM
Customer Service Advisor Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! We're currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands. Pay : 14.40p/hr Contract Type: Temporary Contract Length: 6 months Start Date: 14th September 2026 Working Pattern: Full Time, 35 hours per week Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off Training : For your first 7-8 weeks you will receive a thorough training programme focussed on getting you prepared for supporting customers. Training will be Mon-Fri 9-5, and will be based from our Halifax site Work From Home: After 8 weeks training you can work from home 3 days per week. After training you pick your workplace - attending either office in Halifax OR Leeds on a 2 days per week basis. What You'll Do: As a Customer Service Consultant, you'll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. You will be the first point of contact for customers, and will help in all kinds of issues such as: Handle customer enquiries on new and existing home insurance policies. Log new claims and provide updates throughout the claims process. Support customers with complex queries and case resolutions. Investigate and resolve complaints in line with company procedures. Explain policy decisions, including declines, cancellations, and underwriting outcomes. What We Offer: Work from home 3 days per week (after training sign off) Weekly Pay Comprehensive training and ongoing support to ensure your success A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What We're Looking For: Crucially, you're a people person - working with your team to provide an essential service to our customers. The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs. The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met. Adhere to processes but also be able to think creatively on your feet when required and use your judgment to do the right thing. Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone. Why Join Us? Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Aug 05, 2026
Seasonal
Customer Service Advisor Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! We're currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands. Pay : 14.40p/hr Contract Type: Temporary Contract Length: 6 months Start Date: 14th September 2026 Working Pattern: Full Time, 35 hours per week Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off Training : For your first 7-8 weeks you will receive a thorough training programme focussed on getting you prepared for supporting customers. Training will be Mon-Fri 9-5, and will be based from our Halifax site Work From Home: After 8 weeks training you can work from home 3 days per week. After training you pick your workplace - attending either office in Halifax OR Leeds on a 2 days per week basis. What You'll Do: As a Customer Service Consultant, you'll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. You will be the first point of contact for customers, and will help in all kinds of issues such as: Handle customer enquiries on new and existing home insurance policies. Log new claims and provide updates throughout the claims process. Support customers with complex queries and case resolutions. Investigate and resolve complaints in line with company procedures. Explain policy decisions, including declines, cancellations, and underwriting outcomes. What We Offer: Work from home 3 days per week (after training sign off) Weekly Pay Comprehensive training and ongoing support to ensure your success A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What We're Looking For: Crucially, you're a people person - working with your team to provide an essential service to our customers. The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs. The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met. Adhere to processes but also be able to think creatively on your feet when required and use your judgment to do the right thing. Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone. Why Join Us? Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Are you a Data Protection Manager who understands that information governance is more than compliance - it's about protecting people? Are you available immediately to fulfil a 6 month FTC in Ashford, Kent? If so, we have the most perfect position for you. J ob Title: Data Protection Manager Location: Ashford, Kent with free on site parking Salary: 50,000 - 55,000 Duration: 6 month FTC Hours: Monday-Friday, 8:30am - 5pm Benefits: The opportunity to join a great Pension Scheme Additional annual leave above statutory minimum based on service Enhanced family leave (maternity, paternity and adoption leave and pay) Inclusive well being benefits Employee Assistance Programme including free 24/7 independent counselling and occupational health services Professional development opportunities Free membership to the reward and discount platform Access to Blue Light Card and other Discount Schemes The position: As the Data Protection Manager your role will sit at the centre of how our client manages data protection, information governance, and information security. You'll work closely with senior leaders, operational teams, clinical colleagues, and external partners to ensure they meet their legal, regulatory, and organisational responsibilities. You'll lead the operational delivery of data protection and information governance across the organisation, acting as the primary internal lead while working alongside the appointed external Data Protection Officer (DPO). You'll provide expert advice, manage compliance activity, and help shape how this organisation respond to an increasingly complex information and cyber security landscape. This is not just about policies and processes. It's about ensuring information is handled safely, securely and in a way that supports high-quality care. What will your new role involve? You'll oversee information governance and data protection activity across the business, ensuring compliance with UK GDPR, DSPT and wider regulatory requirements. You'll lead on SARs, FOIs, DPIAs and information sharing arrangements, ensuring requests are handled efficiently and risks are identified early. Working closely with IT and security teams, you'll support cyber security initiatives, incident response, and organisational awareness. You'll act as a trusted advisor to colleagues and senior leaders, helping them navigate complex data protection and information governance matters. Using audits, reviews and compliance monitoring, you'll identify opportunities to strengthen governance, reduce risk, and improve organisational practice. You'll be the ideal candidate for this role if you have: Significant experience in Data Protection, Information Governance, Freedom of Information or Cyber Security. A recognised Data Protection or Information Governance qualification (or actively working towards one). Strong knowledge of UK GDPR, data protection legislation and information governance frameworks. Experience working within the healthcare sector, or another highly regulated environments. The ability to interpret complex legislation and provide practical, outcome-focused advice to colleagues and senior stakeholders. Strong analytical and problem-solving skills, with the ability to assess risk and make sound recommendations. The ability to build strong working relationships and take a proactive approach to continuous improvement. Next steps: If you have the above skills and experience, then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Candidate Manager) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 05, 2026
Contractor
Are you a Data Protection Manager who understands that information governance is more than compliance - it's about protecting people? Are you available immediately to fulfil a 6 month FTC in Ashford, Kent? If so, we have the most perfect position for you. J ob Title: Data Protection Manager Location: Ashford, Kent with free on site parking Salary: 50,000 - 55,000 Duration: 6 month FTC Hours: Monday-Friday, 8:30am - 5pm Benefits: The opportunity to join a great Pension Scheme Additional annual leave above statutory minimum based on service Enhanced family leave (maternity, paternity and adoption leave and pay) Inclusive well being benefits Employee Assistance Programme including free 24/7 independent counselling and occupational health services Professional development opportunities Free membership to the reward and discount platform Access to Blue Light Card and other Discount Schemes The position: As the Data Protection Manager your role will sit at the centre of how our client manages data protection, information governance, and information security. You'll work closely with senior leaders, operational teams, clinical colleagues, and external partners to ensure they meet their legal, regulatory, and organisational responsibilities. You'll lead the operational delivery of data protection and information governance across the organisation, acting as the primary internal lead while working alongside the appointed external Data Protection Officer (DPO). You'll provide expert advice, manage compliance activity, and help shape how this organisation respond to an increasingly complex information and cyber security landscape. This is not just about policies and processes. It's about ensuring information is handled safely, securely and in a way that supports high-quality care. What will your new role involve? You'll oversee information governance and data protection activity across the business, ensuring compliance with UK GDPR, DSPT and wider regulatory requirements. You'll lead on SARs, FOIs, DPIAs and information sharing arrangements, ensuring requests are handled efficiently and risks are identified early. Working closely with IT and security teams, you'll support cyber security initiatives, incident response, and organisational awareness. You'll act as a trusted advisor to colleagues and senior leaders, helping them navigate complex data protection and information governance matters. Using audits, reviews and compliance monitoring, you'll identify opportunities to strengthen governance, reduce risk, and improve organisational practice. You'll be the ideal candidate for this role if you have: Significant experience in Data Protection, Information Governance, Freedom of Information or Cyber Security. A recognised Data Protection or Information Governance qualification (or actively working towards one). Strong knowledge of UK GDPR, data protection legislation and information governance frameworks. Experience working within the healthcare sector, or another highly regulated environments. The ability to interpret complex legislation and provide practical, outcome-focused advice to colleagues and senior stakeholders. Strong analytical and problem-solving skills, with the ability to assess risk and make sound recommendations. The ability to build strong working relationships and take a proactive approach to continuous improvement. Next steps: If you have the above skills and experience, then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Pippy (Candidate Manager) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sewell Wallis is partnering with a well-established business based in Berkshire, near Slough, to recruit an experienced Head of Finance. The successful candidate will be a qualified accountant with a proven track record of leading finance functions within a large, multi-entity organisation, managing a finance team of approximately 30 people. You will be an inspiring and influential leader with a passion for driving transformation, capable of engaging an established team and fostering a culture of continuous improvement. This role offers the opportunity to reshape the finance function by enhancing reporting, strengthening financial controls, and evolving the team from a transactional service to a commercially focused, value-adding business partner. This is an exceptional opportunity to make a tangible impact within a well-established organisation, leading meaningful change while working alongside a fantastic team with extensive expertise in business transformation and organisational change. What will you be doing? Lead the finance, accounting, payroll, and reporting functions, driving sales growth, profitability, financial performance, and delivery of strategic business objectives. Provide leadership, coaching, and development for finance teams, fostering a high-performance culture built on accountability, continuous improvement, employee wellbeing, and values. Oversee the preparation and submission of monthly management accounts, annual statutory accounts, tax computations, budgets, forecasts, and profit plans, ensuring accuracy, timeliness, and compliance. Own and manage the end-to-end external audit process, including tax reporting, while acting as the technical expert on accounting standards, tax regulations, and financial governance. Maintain a robust financial control environment by ensuring effective accounting systems, internal controls, policies, procedures, and compliance with local and group requirements. Drive financial planning, cash flow management, budgeting, forecasting, and KPI reporting to support operational decision-making, identify risks and opportunities, and improve business performance. Build strong cross-functional partnerships with internal stakeholders, divisional controllers, group finance teams, auditors, and tax advisors to deliver accurate financial reporting and continuous process improvement. Champion exceptional customer service, lead strategic and ad hoc business improvement initiatives, and support the Finance Director with key projects that enhance organisational growth and operational effectiveness. What skills are we looking for? Qualified Accountant Strong technical knowledge, ideally practice trained (understanding of IFRS16, IFRS15, IAS2, IAS36, IAS37 and FRS102) Experience with asset and lease accounting A strong people manager who can develop and motivate teams Previous experience in a large, multi-entity/group environment Must have consolidation and intercompany experience Experience using Business intelligence and AI tools would be desirable Previous experience overseeing the tax returns The drive and enthusiasm to make change within the organisation, the confidence to challenge the status quo, and come in with a positive can-do attitude. What's on offer? Salary of 90,000- 100,000 20% bonus Company car/allowance Medical Insurance Company Pension Hybrid working - approx. 3 days on site Parking available on site Send us your CV below, or contact Inci Evcil for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Aug 04, 2026
Full time
Sewell Wallis is partnering with a well-established business based in Berkshire, near Slough, to recruit an experienced Head of Finance. The successful candidate will be a qualified accountant with a proven track record of leading finance functions within a large, multi-entity organisation, managing a finance team of approximately 30 people. You will be an inspiring and influential leader with a passion for driving transformation, capable of engaging an established team and fostering a culture of continuous improvement. This role offers the opportunity to reshape the finance function by enhancing reporting, strengthening financial controls, and evolving the team from a transactional service to a commercially focused, value-adding business partner. This is an exceptional opportunity to make a tangible impact within a well-established organisation, leading meaningful change while working alongside a fantastic team with extensive expertise in business transformation and organisational change. What will you be doing? Lead the finance, accounting, payroll, and reporting functions, driving sales growth, profitability, financial performance, and delivery of strategic business objectives. Provide leadership, coaching, and development for finance teams, fostering a high-performance culture built on accountability, continuous improvement, employee wellbeing, and values. Oversee the preparation and submission of monthly management accounts, annual statutory accounts, tax computations, budgets, forecasts, and profit plans, ensuring accuracy, timeliness, and compliance. Own and manage the end-to-end external audit process, including tax reporting, while acting as the technical expert on accounting standards, tax regulations, and financial governance. Maintain a robust financial control environment by ensuring effective accounting systems, internal controls, policies, procedures, and compliance with local and group requirements. Drive financial planning, cash flow management, budgeting, forecasting, and KPI reporting to support operational decision-making, identify risks and opportunities, and improve business performance. Build strong cross-functional partnerships with internal stakeholders, divisional controllers, group finance teams, auditors, and tax advisors to deliver accurate financial reporting and continuous process improvement. Champion exceptional customer service, lead strategic and ad hoc business improvement initiatives, and support the Finance Director with key projects that enhance organisational growth and operational effectiveness. What skills are we looking for? Qualified Accountant Strong technical knowledge, ideally practice trained (understanding of IFRS16, IFRS15, IAS2, IAS36, IAS37 and FRS102) Experience with asset and lease accounting A strong people manager who can develop and motivate teams Previous experience in a large, multi-entity/group environment Must have consolidation and intercompany experience Experience using Business intelligence and AI tools would be desirable Previous experience overseeing the tax returns The drive and enthusiasm to make change within the organisation, the confidence to challenge the status quo, and come in with a positive can-do attitude. What's on offer? Salary of 90,000- 100,000 20% bonus Company car/allowance Medical Insurance Company Pension Hybrid working - approx. 3 days on site Parking available on site Send us your CV below, or contact Inci Evcil for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
HR Advisor Up to £40,000 Witham Are you an experienced CIPD qualified HR Advisor looking for a varied, hands-on role where no two days are the same? Our client, a well-established business based in Witham, is looking to appoint an HR Advisor to join their team. This role is full time or our client would consider applications from those looking to work 4 days a week. This HR Advisor role is a fantastic opportunity for a generalist HR professional who also enjoys the practical side of running an office. You will provide pragmatic HR advice across the business, manage the end-to-end recruitment process, and take full ownership of facilities management, health & safety, and the day-to-day running of the head office. What the HR Advisor Role Involves Generalist HR: Acting as the first point of contact for day-to-day employee queries, offering clear and pragmatic advice to managers and store teams Managing onboarding, including offer letters, contracts, and Right to Work checks Maintaining HR systems (Fusion and Bright HR) and using Google Workspace to keep digital records and trackers up to date Managing offboarding, exit interviews, and reference requests Coordinating inductions and office logistics for new starters Tracking probation periods and issuing outcome letters Producing FTC, secondment, and contract variation letters Handling maternity, paternity, and sickness absence administration Supporting cross-border and European employee administration where required Raising purchase orders and managing HR supplier administration Employee Relations: Providing first-line advice to line managers on employee relations, policy, and statutory procedures Coordinating disciplinary, grievance, capability, and performance processes in line with the Acas Code of Practice Note-taking and supporting formal investigations and hearings Supporting long and short-term absence management and Performance Improvement Plans Office & Facilities Management: Carrying out weekly fire alarm tests, emergency lighting checks, and water temperature checks Acting as the main point of contact for the landlord and overseeing office supplies and maintenance Maintaining health & safety compliance, including the annual audit and Fire Warden / First Aider training Payroll: Running the weekly retail payroll and uploading pension contribution files Reviewing new starter data and maintaining monthly audit reports Recruitment: Managing allocated vacancies end-to-end, including direct sourcing via LinkedIn and Indeed Arranging interviews and delivering candidate feedback Training & Development: - Sourcing and booking training courses and managing related administration What We're Looking For In Our HR Advisor and Office Manager CIPD Level 5 preferred (CIPD Level 3 with strong operational experience also considered) Solid working knowledge of UK employment law, the Acas Code of Practice, Right to Work rules, and UK GDPR Familiarity with European HR practices or international workforce administration is desirable but not essential Proven HR Advisor-level experience, ideally with exposure to facilities or site management in a retail or multi-site environment Confident using Google Workspace, MS Office, and HRIS/ATS systems such as Bright HR, Fusion, or Greenhouse A clear, empathetic communicator who can handle confidential matters with discretion Benefits - Competitive salary - Comprehensive benefits package including private medical insurance, life assurance, and a contributory pension scheme. - Employee discounts across our brand - A dynamic, creative, and collaborative international working environment If you are an HR Advisor looking for a role that combines HR generalist work, employee relations, payroll, and office management, we would love to hear from you. Please note, all applications are treated in confidence.
Jul 31, 2026
Full time
HR Advisor Up to £40,000 Witham Are you an experienced CIPD qualified HR Advisor looking for a varied, hands-on role where no two days are the same? Our client, a well-established business based in Witham, is looking to appoint an HR Advisor to join their team. This role is full time or our client would consider applications from those looking to work 4 days a week. This HR Advisor role is a fantastic opportunity for a generalist HR professional who also enjoys the practical side of running an office. You will provide pragmatic HR advice across the business, manage the end-to-end recruitment process, and take full ownership of facilities management, health & safety, and the day-to-day running of the head office. What the HR Advisor Role Involves Generalist HR: Acting as the first point of contact for day-to-day employee queries, offering clear and pragmatic advice to managers and store teams Managing onboarding, including offer letters, contracts, and Right to Work checks Maintaining HR systems (Fusion and Bright HR) and using Google Workspace to keep digital records and trackers up to date Managing offboarding, exit interviews, and reference requests Coordinating inductions and office logistics for new starters Tracking probation periods and issuing outcome letters Producing FTC, secondment, and contract variation letters Handling maternity, paternity, and sickness absence administration Supporting cross-border and European employee administration where required Raising purchase orders and managing HR supplier administration Employee Relations: Providing first-line advice to line managers on employee relations, policy, and statutory procedures Coordinating disciplinary, grievance, capability, and performance processes in line with the Acas Code of Practice Note-taking and supporting formal investigations and hearings Supporting long and short-term absence management and Performance Improvement Plans Office & Facilities Management: Carrying out weekly fire alarm tests, emergency lighting checks, and water temperature checks Acting as the main point of contact for the landlord and overseeing office supplies and maintenance Maintaining health & safety compliance, including the annual audit and Fire Warden / First Aider training Payroll: Running the weekly retail payroll and uploading pension contribution files Reviewing new starter data and maintaining monthly audit reports Recruitment: Managing allocated vacancies end-to-end, including direct sourcing via LinkedIn and Indeed Arranging interviews and delivering candidate feedback Training & Development: - Sourcing and booking training courses and managing related administration What We're Looking For In Our HR Advisor and Office Manager CIPD Level 5 preferred (CIPD Level 3 with strong operational experience also considered) Solid working knowledge of UK employment law, the Acas Code of Practice, Right to Work rules, and UK GDPR Familiarity with European HR practices or international workforce administration is desirable but not essential Proven HR Advisor-level experience, ideally with exposure to facilities or site management in a retail or multi-site environment Confident using Google Workspace, MS Office, and HRIS/ATS systems such as Bright HR, Fusion, or Greenhouse A clear, empathetic communicator who can handle confidential matters with discretion Benefits - Competitive salary - Comprehensive benefits package including private medical insurance, life assurance, and a contributory pension scheme. - Employee discounts across our brand - A dynamic, creative, and collaborative international working environment If you are an HR Advisor looking for a role that combines HR generalist work, employee relations, payroll, and office management, we would love to hear from you. Please note, all applications are treated in confidence.
Customer Service Resolution Officer (Contact Centre) Location: Stafford (Office Based) Pay Rate: £15.02 per hour PAYE £18.26 per hour Umbrella Contract: Temporary (Initially 3 Months with the view to extension and permanent opportunities) Hours: 36 hours per week Temporary Working Hours: Monday to Thursday: 8:30am 5:00pm Friday: 8:30am 4:00pm Permanent Opportunity: Should permanent positions become available, the salary will increase to £32,349.96 per annum , with working hours operating on a rota between 8:00am and 8:00pm, seven days a week. The Role We are currently recruiting for a Customer Service Resolution Officer to join a well-established Housing Association based in Stafford . This is an exciting opportunity to become part of a busy Contact Centre, delivering exceptional customer service and resolving enquiries at the first point of contact. Working within the Customer Experience team, you will provide a professional, empathetic and efficient service across multiple communication channels while supporting customers with repairs, housing enquiries and general service requests. This role is ideal for candidates who thrive in a fast-paced customer-focused environment and enjoy problem solving. Key Responsibilities Deliver a high-quality first point of contact service via telephone and digital communication channels. Resolve customer enquiries efficiently whilst providing excellent customer service. Accurately record customer interactions, ensuring all information is updated within internal systems. Schedule responsive repairs and coordinate Same Day Repairs using internal resources. Process a variety of customer service workflows including repairs, damp, mould and condensation follow-on works. Ensure enquiries are managed in accordance with quality standards and internal procedures. Identify service failures and opportunities for continuous improvement. Escalate complex enquiries where appropriate whilst aiming to achieve first contact resolution. Recognise safeguarding concerns, vulnerable customers and tenancy risks, escalating appropriately. Log complaints accurately and support customers through the complaints process. Carry out administrative duties to support the wider Customer Experience Directorate. Maintain GDPR and PCI compliance at all times. Work collaboratively with colleagues to resolve challenging customer enquiries. Contribute positively to a customer-first culture whilst demonstrating professionalism and empathy. About You Previous experience working within a Customer Service environment (Essential). Experience working within a Contact Centre or Repairs environment (Desirable). Passion for delivering outstanding customer service. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to remain calm under pressure and manage difficult conversations professionally. Good organisational skills with the ability to prioritise a busy workload. Confident using IT systems and able to learn new software quickly. Ability to multitask whilst maintaining accuracy. Understanding of diverse customer needs and delivering an inclusive service. Experience within Housing, Social Housing or Property Services would be advantageous. SEO Keywords Customer Service Resolution Officer Customer Service Advisor Contact Centre Advisor Contact Centre Officer Customer Experience Officer Housing Customer Service Repairs Administrator Repairs Scheduler Repairs Coordinator Social Housing Jobs Housing Association Jobs Customer Service Jobs Stafford Staffordshire Jobs Housing Repairs Customer Experience Advisor Call Centre Advisor Housing Officer Temporary Customer Service Jobs Stafford
Jul 25, 2026
Full time
Customer Service Resolution Officer (Contact Centre) Location: Stafford (Office Based) Pay Rate: £15.02 per hour PAYE £18.26 per hour Umbrella Contract: Temporary (Initially 3 Months with the view to extension and permanent opportunities) Hours: 36 hours per week Temporary Working Hours: Monday to Thursday: 8:30am 5:00pm Friday: 8:30am 4:00pm Permanent Opportunity: Should permanent positions become available, the salary will increase to £32,349.96 per annum , with working hours operating on a rota between 8:00am and 8:00pm, seven days a week. The Role We are currently recruiting for a Customer Service Resolution Officer to join a well-established Housing Association based in Stafford . This is an exciting opportunity to become part of a busy Contact Centre, delivering exceptional customer service and resolving enquiries at the first point of contact. Working within the Customer Experience team, you will provide a professional, empathetic and efficient service across multiple communication channels while supporting customers with repairs, housing enquiries and general service requests. This role is ideal for candidates who thrive in a fast-paced customer-focused environment and enjoy problem solving. Key Responsibilities Deliver a high-quality first point of contact service via telephone and digital communication channels. Resolve customer enquiries efficiently whilst providing excellent customer service. Accurately record customer interactions, ensuring all information is updated within internal systems. Schedule responsive repairs and coordinate Same Day Repairs using internal resources. Process a variety of customer service workflows including repairs, damp, mould and condensation follow-on works. Ensure enquiries are managed in accordance with quality standards and internal procedures. Identify service failures and opportunities for continuous improvement. Escalate complex enquiries where appropriate whilst aiming to achieve first contact resolution. Recognise safeguarding concerns, vulnerable customers and tenancy risks, escalating appropriately. Log complaints accurately and support customers through the complaints process. Carry out administrative duties to support the wider Customer Experience Directorate. Maintain GDPR and PCI compliance at all times. Work collaboratively with colleagues to resolve challenging customer enquiries. Contribute positively to a customer-first culture whilst demonstrating professionalism and empathy. About You Previous experience working within a Customer Service environment (Essential). Experience working within a Contact Centre or Repairs environment (Desirable). Passion for delivering outstanding customer service. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to remain calm under pressure and manage difficult conversations professionally. Good organisational skills with the ability to prioritise a busy workload. Confident using IT systems and able to learn new software quickly. Ability to multitask whilst maintaining accuracy. Understanding of diverse customer needs and delivering an inclusive service. Experience within Housing, Social Housing or Property Services would be advantageous. SEO Keywords Customer Service Resolution Officer Customer Service Advisor Contact Centre Advisor Contact Centre Officer Customer Experience Officer Housing Customer Service Repairs Administrator Repairs Scheduler Repairs Coordinator Social Housing Jobs Housing Association Jobs Customer Service Jobs Stafford Staffordshire Jobs Housing Repairs Customer Experience Advisor Call Centre Advisor Housing Officer Temporary Customer Service Jobs Stafford
Job Title: Solution Architect (BPSS Clearance required) Rate: £700 per day Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Capgemini Mandated PAYE only Solution Architect is required for CESA Futures programme, within Tax Admin. We have an opportunity for a Solution Architect to work on an exciting large-scale application modernisation/cloud migration programme addressing a large number of the client's key business services. The programme will drive adoption of mainstream technology stacks, combined with modern delivery and service capabilities, which will involve public cloud migrations for the services, significantly reducing the current tech debt. Your Role As a solution architect, you will have responsibility for the ownership of the solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies, including public and private cloud solutions, best practices and general ways of working. This experience is essential to influence and advise on the most appropriate solution options and to be highly credible with both our clients and senior internal stakeholders. Here are some of the key activities of the role: Take ownership of the individual application modernisation requirement within the overall programme. Drive the solution development and documentation of solution designs, ensuring good architectural practices are observed throughout the life cycle of the solution development. Ensure solutions and artefacts adhere to Architecture Governance processes Working with agile development teams and delivery architects through all phases of the solution life cycle. Take ownership of the solutions and be the face-off to our internal and external senior stakeholders. Your Skills and Experience Experience of application modernisation and public cloud migration Experience of working with Legacy technologies and adapting them to fit within an ecosystem based on AWS, Azure, Kubernetes, HELM, Java, JavaScript, Oracle, MySQL would be advantageous. Working with agile development teams and delivery architects through all phases of the solution life cycle. Take ownership of the solutions and be the face off to our internal and external senior stakeholders. Operate as part of the Capgemini Programme team, reporting to the Programme Lead Architect. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specifications. Own technical problem management and resolution relevant to the solution development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jul 14, 2026
Contractor
Job Title: Solution Architect (BPSS Clearance required) Rate: £700 per day Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Capgemini Mandated PAYE only Solution Architect is required for CESA Futures programme, within Tax Admin. We have an opportunity for a Solution Architect to work on an exciting large-scale application modernisation/cloud migration programme addressing a large number of the client's key business services. The programme will drive adoption of mainstream technology stacks, combined with modern delivery and service capabilities, which will involve public cloud migrations for the services, significantly reducing the current tech debt. Your Role As a solution architect, you will have responsibility for the ownership of the solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies, including public and private cloud solutions, best practices and general ways of working. This experience is essential to influence and advise on the most appropriate solution options and to be highly credible with both our clients and senior internal stakeholders. Here are some of the key activities of the role: Take ownership of the individual application modernisation requirement within the overall programme. Drive the solution development and documentation of solution designs, ensuring good architectural practices are observed throughout the life cycle of the solution development. Ensure solutions and artefacts adhere to Architecture Governance processes Working with agile development teams and delivery architects through all phases of the solution life cycle. Take ownership of the solutions and be the face-off to our internal and external senior stakeholders. Your Skills and Experience Experience of application modernisation and public cloud migration Experience of working with Legacy technologies and adapting them to fit within an ecosystem based on AWS, Azure, Kubernetes, HELM, Java, JavaScript, Oracle, MySQL would be advantageous. Working with agile development teams and delivery architects through all phases of the solution life cycle. Take ownership of the solutions and be the face off to our internal and external senior stakeholders. Operate as part of the Capgemini Programme team, reporting to the Programme Lead Architect. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specifications. Own technical problem management and resolution relevant to the solution development. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
HMRC Customer Service Advisor - Telephony Location: Newcastle, NE98 1ZZWorking as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: £13.91 per hour pay rate (equivalent to £26,763FTE salary) Start date July 2025 upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
HMRC Customer Service Advisor - Telephony Location: Newcastle, NE98 1ZZWorking as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role ; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: £13.91 per hour pay rate (equivalent to £26,763FTE salary) Start date July 2025 upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities : Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
