Broadband Telesales Manager Location: Chester Job Type: Full-Time Salary: £30,000 + OTE Bonus of £13,500£15,000 per year Money Expert is an independent comparison business looking for an experienced Broadband Telesales Manager to lead our Broadband Sales Team. Reporting to the Head of Sales , you'll be responsible for driving sales performance, developing your team, and delivering exceptional customer click apply for full job details
Aug 02, 2026
Full time
Broadband Telesales Manager Location: Chester Job Type: Full-Time Salary: £30,000 + OTE Bonus of £13,500£15,000 per year Money Expert is an independent comparison business looking for an experienced Broadband Telesales Manager to lead our Broadband Sales Team. Reporting to the Head of Sales , you'll be responsible for driving sales performance, developing your team, and delivering exceptional customer click apply for full job details
Broadband Manager Location: Chester Job Type: Full-Time Salary: £30,000 + OTE Bonus of £13,500£15,000 per year Money Expert is an independent comparison business looking for an experienced Broadband Manager to lead our Broadband Sales Team. Reporting to the Head of Sales , you'll be responsible for driving sales performance, developing your team, and delivering exceptional customer outcomes while main click apply for full job details
Aug 02, 2026
Full time
Broadband Manager Location: Chester Job Type: Full-Time Salary: £30,000 + OTE Bonus of £13,500£15,000 per year Money Expert is an independent comparison business looking for an experienced Broadband Manager to lead our Broadband Sales Team. Reporting to the Head of Sales , you'll be responsible for driving sales performance, developing your team, and delivering exceptional customer outcomes while main click apply for full job details
Salary: Negotiable based on experience OTE: £60,000+ (Real-life examples of overachieving, £80K+ possible) Hours: 8:30 5:30 Monday to Friday Location: Horsham, West Sussex Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring! We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. Due to a rapid rate of growth, supported by a number of customer base acquisitions, the Global 4 account management division is looking for an enthusiastic and proactive Account Manager, which presents a fantastic opportunity to join this high-performing division. The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross selling our full suite of services. They will be a hosted telephone and connectivity expert, with the tools to cross-sell IT support, Mobiles, Utilities and Security services, supporting their customers housing their key business services under one Global 4 roof. What will you be doing? Grow and develop our existing customer base through daily account calls to book and attend on-site health checks with our customers. Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal. Retaining our customers through building fantastic relationships. Act as a point of contact for account queries with help from our extensive support teams. Update customer and service information, on the in-house CRM System, to determine and track future opportunities. Opportunity tracking / pipeline development. Keeping customers up to date with regards to installations / projects. Required skills & experience Proven experience in telecommunication/IT solution sales. Experience in managing and retaining accounts, while increasing profitability through cross-selling additional services. Excellent communication skills. Self-motivated and hardworking individual. Enthusiastic, high-energy, and proactive. Proven experience of working with and exceeding targets. Confident with both telephone and face-to-face interaction with clients. Financially and target driven. Who are Global 4? Here at Global 4, We Love Tech and offer a range of services and products to support businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy. As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high. With a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission. We continue to Grow Together , investing in our people and our product offering. If you re looking for a change, for a challenge, for reward, and can Work Hard, Play Hard , now is the time to join Global 4! What benefits will you receive? 50% off our Broadband & Utility packages, completely free after two years. 33 days holiday allowance including bank holidays. 5 additional days leave granted based upon length of service. £250 Bright Ideas Scheme. Kudos Employee Recognition Scheme Including Days Out. Buy & Sell holiday allowance scheme. Death in service benefit. Pension scheme. Eye care vouchers. Friday fridge. Company lunches. £1,000 Refer A Friend Scheme. Paid Charity leave.
Jul 31, 2026
Full time
Salary: Negotiable based on experience OTE: £60,000+ (Real-life examples of overachieving, £80K+ possible) Hours: 8:30 5:30 Monday to Friday Location: Horsham, West Sussex Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring! We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. Due to a rapid rate of growth, supported by a number of customer base acquisitions, the Global 4 account management division is looking for an enthusiastic and proactive Account Manager, which presents a fantastic opportunity to join this high-performing division. The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross selling our full suite of services. They will be a hosted telephone and connectivity expert, with the tools to cross-sell IT support, Mobiles, Utilities and Security services, supporting their customers housing their key business services under one Global 4 roof. What will you be doing? Grow and develop our existing customer base through daily account calls to book and attend on-site health checks with our customers. Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal. Retaining our customers through building fantastic relationships. Act as a point of contact for account queries with help from our extensive support teams. Update customer and service information, on the in-house CRM System, to determine and track future opportunities. Opportunity tracking / pipeline development. Keeping customers up to date with regards to installations / projects. Required skills & experience Proven experience in telecommunication/IT solution sales. Experience in managing and retaining accounts, while increasing profitability through cross-selling additional services. Excellent communication skills. Self-motivated and hardworking individual. Enthusiastic, high-energy, and proactive. Proven experience of working with and exceeding targets. Confident with both telephone and face-to-face interaction with clients. Financially and target driven. Who are Global 4? Here at Global 4, We Love Tech and offer a range of services and products to support businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy. As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high. With a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission. We continue to Grow Together , investing in our people and our product offering. If you re looking for a change, for a challenge, for reward, and can Work Hard, Play Hard , now is the time to join Global 4! What benefits will you receive? 50% off our Broadband & Utility packages, completely free after two years. 33 days holiday allowance including bank holidays. 5 additional days leave granted based upon length of service. £250 Bright Ideas Scheme. Kudos Employee Recognition Scheme Including Days Out. Buy & Sell holiday allowance scheme. Death in service benefit. Pension scheme. Eye care vouchers. Friday fridge. Company lunches. £1,000 Refer A Friend Scheme. Paid Charity leave.
Job Title: Technical Service Manager Location: Worcester Salary: £45,000 £55,000 DOE About Our Client Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability. As they continue to grow, they are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop their people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Responsibilities: Lead, mentor and develop a team of Helpdesk, Field Service, Projects and Technical Specialists. Build a high-performance culture focused on accountability, professionalism, customer service and continuous improvement. Manage resource planning, utilisation, workload balancing and team capacity. Oversee technical recruitment, onboarding and succession planning. Take ownership of day-to-day service delivery across the Support Desk, Field Services and Technical Teams. Manage service performance against SLA and KPI targets. Act as the senior escalation point for technical and service-related issues. Review Helpdesk metrics, team performance and customer satisfaction levels. Produce and present daily, weekly and monthly operational reports. Drive service improvement initiatives and operational efficiencies. Ensure effective ticket ownership, escalation management and incident resolution. Maintain and improve technical standards, documentation and best practices. Ensure accurate documentation of customer environments, procedures and solutions. Own technical change control processes and risk management activities. Ensure consistency and quality across all technical work delivered by the team. Drive adoption of automation, standardisation and process improvements. Oversee the successful delivery of customer IT, Telecoms and Connectivity projects. Work closely with Project Managers, Service Delivery and Sales teams to ensure projects are delivered on time and within scope. Ensure smooth customer onboarding, project handovers and project close-out processes. Oversee billing validation, project documentation and customer acceptance procedures. Support customer meetings, technical workshops and solution design sessions. Review and approve technical proposals, quotations and Statements of Work. Ensure solutions are technically sound, commercially viable and deliverable. Build and maintain strong relationships with key customers, suppliers and technology partners. Supplier and Vendor Management. Ensure continuous improvement and support compliance with ISO 9001, ISO 27001, Cyber Essentials and internal operational standards. What Are They Looking For: A minimum of 3 years of leadership experience in a technical role. Proven experience managing technical support teams within an MSP environment. Experience overseeing both customer support operations and project delivery. A strong understanding of service management principles, KPIs and SLA management. Demonstrable experience improving processes, team performance and customer satisfaction. Excellent leadership, communication and stakeholder management skills. Strong commercial awareness and customer-focused approach. A full UK driving licence. Technical Skills and Knowledge: Microsoft 365 ecosystem Exchange Microsoft Teams SharePoint Microsoft Intune Microsoft Entra ID Azure Services Cloud technologies and experience with on-prem to cloud migrations Networking technologies including routing, switching, wireless and firewalls Cyber Security technologies and best practices VoIP and Unified Communications platforms Broadband, Leased Line and Connectivity services Backup, Business Continuity and Disaster Recovery solutions CRM, PSA and RMM platforms used within MSP environments Desirable Skills and Certifications: 3CX Certification or extensive 3CX experience ITIL Foundation or higher Ubiquiti, SonicWall or other leading vendor certifications Microsoft Technical Certifications ISO 9001 and ISO 27001 experience Salary and Benefits: Competitive salary from 45k per annum based on your previous experience. 25 days holiday plus bank holidays. Optional two further paid days leave working in your nominated charity of choice. Free on-site parking. Engage in optional social events and team-building trips. Modern office environment that promotes enjoyment and productivity. A collaborative, team-oriented culture where everyone strives for excellence.
Jul 31, 2026
Full time
Job Title: Technical Service Manager Location: Worcester Salary: £45,000 £55,000 DOE About Our Client Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability. As they continue to grow, they are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop their people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Responsibilities: Lead, mentor and develop a team of Helpdesk, Field Service, Projects and Technical Specialists. Build a high-performance culture focused on accountability, professionalism, customer service and continuous improvement. Manage resource planning, utilisation, workload balancing and team capacity. Oversee technical recruitment, onboarding and succession planning. Take ownership of day-to-day service delivery across the Support Desk, Field Services and Technical Teams. Manage service performance against SLA and KPI targets. Act as the senior escalation point for technical and service-related issues. Review Helpdesk metrics, team performance and customer satisfaction levels. Produce and present daily, weekly and monthly operational reports. Drive service improvement initiatives and operational efficiencies. Ensure effective ticket ownership, escalation management and incident resolution. Maintain and improve technical standards, documentation and best practices. Ensure accurate documentation of customer environments, procedures and solutions. Own technical change control processes and risk management activities. Ensure consistency and quality across all technical work delivered by the team. Drive adoption of automation, standardisation and process improvements. Oversee the successful delivery of customer IT, Telecoms and Connectivity projects. Work closely with Project Managers, Service Delivery and Sales teams to ensure projects are delivered on time and within scope. Ensure smooth customer onboarding, project handovers and project close-out processes. Oversee billing validation, project documentation and customer acceptance procedures. Support customer meetings, technical workshops and solution design sessions. Review and approve technical proposals, quotations and Statements of Work. Ensure solutions are technically sound, commercially viable and deliverable. Build and maintain strong relationships with key customers, suppliers and technology partners. Supplier and Vendor Management. Ensure continuous improvement and support compliance with ISO 9001, ISO 27001, Cyber Essentials and internal operational standards. What Are They Looking For: A minimum of 3 years of leadership experience in a technical role. Proven experience managing technical support teams within an MSP environment. Experience overseeing both customer support operations and project delivery. A strong understanding of service management principles, KPIs and SLA management. Demonstrable experience improving processes, team performance and customer satisfaction. Excellent leadership, communication and stakeholder management skills. Strong commercial awareness and customer-focused approach. A full UK driving licence. Technical Skills and Knowledge: Microsoft 365 ecosystem Exchange Microsoft Teams SharePoint Microsoft Intune Microsoft Entra ID Azure Services Cloud technologies and experience with on-prem to cloud migrations Networking technologies including routing, switching, wireless and firewalls Cyber Security technologies and best practices VoIP and Unified Communications platforms Broadband, Leased Line and Connectivity services Backup, Business Continuity and Disaster Recovery solutions CRM, PSA and RMM platforms used within MSP environments Desirable Skills and Certifications: 3CX Certification or extensive 3CX experience ITIL Foundation or higher Ubiquiti, SonicWall or other leading vendor certifications Microsoft Technical Certifications ISO 9001 and ISO 27001 experience Salary and Benefits: Competitive salary from 45k per annum based on your previous experience. 25 days holiday plus bank holidays. Optional two further paid days leave working in your nominated charity of choice. Free on-site parking. Engage in optional social events and team-building trips. Modern office environment that promotes enjoyment and productivity. A collaborative, team-oriented culture where everyone strives for excellence.
£30,000 - £36,000 DOE Billing Administrator Location: Stamford Hill Hours: Fully office-based role Monday - Thursday: 9:30am - 6:00pm Friday: Early finish Box Recruitment Solutions are exclusively recruiting for a growing telecoms business in Stamford Hill. Reporting directly to the Billing Manager, this is an excellent opportunity for a proactive and detail-oriented administrator with strong data handling and customer service skills to join a busy and supportive finance and operations team. The successful candidate will be responsible for carrying out billing administration for both B2B and B2C customers across telecoms services including landline, broadband, leased lines and mobile services. Key Responsibilities Billing & Data Administration Monthly billing administration for B2B and B2C customers Dealing with customer billing queries over the phone and resolving Add and organise data within the billing system Monitor and report billing data using internal systems Reconcile and validate discrepancies across platforms including Zoho, Salesstar, My Accounts and Abillity Import, match and verify data from multiple sources Customer Communications Generate and send end-of-contract letters to customers Handle customer and internal queries via email and telephone professionally Produce and dispatch billing and account-related correspondence Systems & Reporting Work with the Abillity billing platform Produce internal reports and compile team data for review Support the transition from manual to system-led billing processes Team Support Work closely within a collaborative team environment Support colleagues with ad hoc administrative and operational tasks Participate in cross-functional communication across the business Preferred Skills & Experience Confident Excel skills including formulas and pivot tables Previous billing administration or data-driven administration experience (preferred) Strong attention to detail and organisational skills Professional and confident telephone manner Able to commute to Stamford Hill North London on a daily basis Exposure to billing and CRM systems such as Abillity, Zoho, Salesstar or similar billing platforms would be advantageous Benefits 28 days holiday Private healthcare Discretionary yearly bonus KPI bonus scheme Discounted rewards scheme Early finish on Fridays
Jul 31, 2026
Full time
£30,000 - £36,000 DOE Billing Administrator Location: Stamford Hill Hours: Fully office-based role Monday - Thursday: 9:30am - 6:00pm Friday: Early finish Box Recruitment Solutions are exclusively recruiting for a growing telecoms business in Stamford Hill. Reporting directly to the Billing Manager, this is an excellent opportunity for a proactive and detail-oriented administrator with strong data handling and customer service skills to join a busy and supportive finance and operations team. The successful candidate will be responsible for carrying out billing administration for both B2B and B2C customers across telecoms services including landline, broadband, leased lines and mobile services. Key Responsibilities Billing & Data Administration Monthly billing administration for B2B and B2C customers Dealing with customer billing queries over the phone and resolving Add and organise data within the billing system Monitor and report billing data using internal systems Reconcile and validate discrepancies across platforms including Zoho, Salesstar, My Accounts and Abillity Import, match and verify data from multiple sources Customer Communications Generate and send end-of-contract letters to customers Handle customer and internal queries via email and telephone professionally Produce and dispatch billing and account-related correspondence Systems & Reporting Work with the Abillity billing platform Produce internal reports and compile team data for review Support the transition from manual to system-led billing processes Team Support Work closely within a collaborative team environment Support colleagues with ad hoc administrative and operational tasks Participate in cross-functional communication across the business Preferred Skills & Experience Confident Excel skills including formulas and pivot tables Previous billing administration or data-driven administration experience (preferred) Strong attention to detail and organisational skills Professional and confident telephone manner Able to commute to Stamford Hill North London on a daily basis Exposure to billing and CRM systems such as Abillity, Zoho, Salesstar or similar billing platforms would be advantageous Benefits 28 days holiday Private healthcare Discretionary yearly bonus KPI bonus scheme Discounted rewards scheme Early finish on Fridays
Fareham, Hampshire Competitive Basic Salary + Uncapped Bonus Are you an experienced Telecoms Sales Team Leader or Manager who enjoys developing people just as much as winning business? We're looking for an inspirational, hands-on Team Leader to join a growing and ambitious telecoms business. This is an excellent opportunity for someone who enjoys coaching, motivating and leading from the front while helping shape a high-performing sales team. This isn't a role where you'll simply manage from behind a desk. You'll be actively involved in supporting, developing and inspiring the team to achieve outstanding results. The Role As Team Leader, you'll be responsible for driving performance across the sales team while creating a positive, energetic and supportive culture. Your responsibilities will include: Leading, motivating and developing a team of B2B Sales Executives. Coaching through live call listening, barging and one-to-one feedback. Leading by example with a hands-on approach to sales. Supporting new starters through training and ongoing development. Monitoring KPIs, call quality and overall team performance. Helping the team consistently book high-quality appointments for the field sales team. Identifying performance trends and implementing improvement plans. Creating a positive, accountable and results-driven environment. Working closely with senior management to achieve business objectives. About You We're looking for someone who has: Previous experience leading or supervising a B2B sales team. A background within the telecoms, connectivity, broadband, VoIP or unified communications sector. A genuine passion for coaching and developing people. Experience using call listening, call coaching and performance management techniques. Excellent communication and motivational skills. A positive, resilient and energetic approach. The ability to inspire others and lead by example. Strong commercial awareness and a target-driven mindset. Desirable Experience Appointment setting experience. CRM experience. KPI management and reporting. Performance coaching. Sales training. Team development. What's on Offer? Competitive basic salary. Uncapped bonus structure. Genuine opportunity to influence and shape the sales function. Supportive and collaborative management team. Career progression within a growing business. Ongoing training and professional development. Friendly, team-focused working environment.
Jul 29, 2026
Full time
Fareham, Hampshire Competitive Basic Salary + Uncapped Bonus Are you an experienced Telecoms Sales Team Leader or Manager who enjoys developing people just as much as winning business? We're looking for an inspirational, hands-on Team Leader to join a growing and ambitious telecoms business. This is an excellent opportunity for someone who enjoys coaching, motivating and leading from the front while helping shape a high-performing sales team. This isn't a role where you'll simply manage from behind a desk. You'll be actively involved in supporting, developing and inspiring the team to achieve outstanding results. The Role As Team Leader, you'll be responsible for driving performance across the sales team while creating a positive, energetic and supportive culture. Your responsibilities will include: Leading, motivating and developing a team of B2B Sales Executives. Coaching through live call listening, barging and one-to-one feedback. Leading by example with a hands-on approach to sales. Supporting new starters through training and ongoing development. Monitoring KPIs, call quality and overall team performance. Helping the team consistently book high-quality appointments for the field sales team. Identifying performance trends and implementing improvement plans. Creating a positive, accountable and results-driven environment. Working closely with senior management to achieve business objectives. About You We're looking for someone who has: Previous experience leading or supervising a B2B sales team. A background within the telecoms, connectivity, broadband, VoIP or unified communications sector. A genuine passion for coaching and developing people. Experience using call listening, call coaching and performance management techniques. Excellent communication and motivational skills. A positive, resilient and energetic approach. The ability to inspire others and lead by example. Strong commercial awareness and a target-driven mindset. Desirable Experience Appointment setting experience. CRM experience. KPI management and reporting. Performance coaching. Sales training. Team development. What's on Offer? Competitive basic salary. Uncapped bonus structure. Genuine opportunity to influence and shape the sales function. Supportive and collaborative management team. Career progression within a growing business. Ongoing training and professional development. Friendly, team-focused working environment.
Technical Services Manager (MSP) Worcester - £45k - £60k + excellent benefits Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Due to continued growth and expansion, we are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop our people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Key Responsibilities include: Team Leadership: Mentor and develop Helpdesk, Field Service, and Project teams; manage capacity and training. Service Delivery: Own day-to-day MSP operations, meet SLAs/KPIs, and handle senior technical escalations. Technical Governance: Maintain technical standards, documentation, and change control processes. Project Delivery: Oversee Microsoft 365 migrations, network upgrades, and cyber security rollouts. Pre-Sales & Vendors: Support solution design, review technical proposals, and manage vendor relationships. Compliance: Support alignment with ISO 9001, ISO 27001, and Cyber Essentials. To Be Successful You Will Have Experience: 3+ years of leadership experience within an MSP environment. Operations: Proven track record in managing technical support teams and IT project delivery. Skills: Strong understanding of SLAs, KPIs, process improvement, and stakeholder management. Tech Knowledge: Microsoft 365 ecosystem, Azure, networking (routing/firewalls), VoIP, and Cyber Security. Licence: Full UK driving licence. Technical Requirements Microsoft 365 ecosystem Exchange Microsoft Teams SharePoint Microsoft Intune Microsoft Entra ID Azure Services Cloud technologies and experience with on-prem to cloud migrations Networking technologies including routing, switching, wireless and firewalls Cyber Security technologies and best practices VoIP and Unified Communications platforms Broadband, Leased Line and Connectivity services Backup, Business Continuity and Disaster Recovery solutions CRM, PSA and RMM platforms used within MSP environments Desirable Skills & Certifications 3CX Certification or extensive 3CX experience ITIL Foundation or higher Ubiquiti, SonicWall or other leading vendor certifications Microsoft Technical Certifications ISO 9001 and ISO 27001 experience
Jul 29, 2026
Full time
Technical Services Manager (MSP) Worcester - £45k - £60k + excellent benefits Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Due to continued growth and expansion, we are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop our people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Key Responsibilities include: Team Leadership: Mentor and develop Helpdesk, Field Service, and Project teams; manage capacity and training. Service Delivery: Own day-to-day MSP operations, meet SLAs/KPIs, and handle senior technical escalations. Technical Governance: Maintain technical standards, documentation, and change control processes. Project Delivery: Oversee Microsoft 365 migrations, network upgrades, and cyber security rollouts. Pre-Sales & Vendors: Support solution design, review technical proposals, and manage vendor relationships. Compliance: Support alignment with ISO 9001, ISO 27001, and Cyber Essentials. To Be Successful You Will Have Experience: 3+ years of leadership experience within an MSP environment. Operations: Proven track record in managing technical support teams and IT project delivery. Skills: Strong understanding of SLAs, KPIs, process improvement, and stakeholder management. Tech Knowledge: Microsoft 365 ecosystem, Azure, networking (routing/firewalls), VoIP, and Cyber Security. Licence: Full UK driving licence. Technical Requirements Microsoft 365 ecosystem Exchange Microsoft Teams SharePoint Microsoft Intune Microsoft Entra ID Azure Services Cloud technologies and experience with on-prem to cloud migrations Networking technologies including routing, switching, wireless and firewalls Cyber Security technologies and best practices VoIP and Unified Communications platforms Broadband, Leased Line and Connectivity services Backup, Business Continuity and Disaster Recovery solutions CRM, PSA and RMM platforms used within MSP environments Desirable Skills & Certifications 3CX Certification or extensive 3CX experience ITIL Foundation or higher Ubiquiti, SonicWall or other leading vendor certifications Microsoft Technical Certifications ISO 9001 and ISO 27001 experience
Mobile Business Development Manager Location: Horsham (8.30am - 17.30pm) Job Type: Full-time, Permanent Reporting to: Head of New Business Sales Are you a results-driven sales professional who loves the thrill of closing a new logo but also values the art of building long-term client relationships? Do you thrive in the fast-paced mobile technology sector? If so, we have the perfect opportunity for you. We are looking for a Mobile Business Development Manager Specialist to join our dynamic sales team. This is a role with both hunting and harvesting (80% New Business, 20% Account Management) elements to it , offering you the best of both worlds: the autonomy to hunt for exciting new logos and the platform to nurture and scale an existing client base. Why Join Us? We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. What You ll Do As a Mobile BDM Specialist, your time will be split evenly between driving fresh growth and maximizing our current partnerships: The Hunt (80% New Business Development) Own the Pipeline: Proactively prospect, engage, and secure new logo opportunities within your designated territory or sector. Close the Deal: Manage the full sales cycle from the initial cold outreach and discovery call right through to the final contract close. Be the Face of the Business: Attend face-to-face meetings, deliver compelling pitches, and professionally represent our brand. Keep it Clean: Maintain a strong, qualified pipeline (3x target value) with accurate CRM tracking and forecasting. The Harvest (20% Account Management) Nurture Relationships: Manage and protect a defined portfolio of existing customers, ensuring high levels of satisfaction and retention. Uncap Growth: Identify, pitch, and convert upsell and cross-sell opportunities within your accounts. Strategic Reviews: Conduct regular account performance reviews to ensure we are consistently delivering value. What We Are Looking For To hit the ground running, you will need: Mobile Sales Expertise: Proven experience as a Mobile BDM or in a field-based technology sales role. A Proven Track Record: Demonstrable success in both winning net-new logos and growing existing accounts year-on-year. Master Negotiator: Exceptional communication, presentation, and negotiation skills, with the confidence to engage stakeholders at all levels. A Self-Starter Mindset: Highly organized, disciplined with CRM data, and able to work independently while being a brilliant team player. How Your Success Will Be Measured We believe in clarity. You'll know exactly what winning looks like in this role: Achieving your annual new logo revenue and monthly/quarterly win targets. Meeting existing account growth and customer retention thresholds. Maintaining a healthy, sustainable pipeline. Consistently accurate reporting and activity metrics (meetings booked, proposals issued). What s in it for You? Competitive base salary with an uncapped commission structure 50% off our Broadband & Utility packages, completely free after two years. 33 days holiday allowance including bank holidays. 5 additional days leave granted based upon length of service. £250 Bright Ideas Scheme. Kudos Employee Recognition Scheme Including Days Out. Buy & Sell holiday allowance scheme. Death in service benefit. Pension scheme. Complimentary fresh fruit, tea, and coffee. Eye care vouchers. Friday fridge. Company lunches. £1,000 Refer A Friend Scheme. Fun incentives. Paid Charity leave
Jul 29, 2026
Full time
Mobile Business Development Manager Location: Horsham (8.30am - 17.30pm) Job Type: Full-time, Permanent Reporting to: Head of New Business Sales Are you a results-driven sales professional who loves the thrill of closing a new logo but also values the art of building long-term client relationships? Do you thrive in the fast-paced mobile technology sector? If so, we have the perfect opportunity for you. We are looking for a Mobile Business Development Manager Specialist to join our dynamic sales team. This is a role with both hunting and harvesting (80% New Business, 20% Account Management) elements to it , offering you the best of both worlds: the autonomy to hunt for exciting new logos and the platform to nurture and scale an existing client base. Why Join Us? We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. What You ll Do As a Mobile BDM Specialist, your time will be split evenly between driving fresh growth and maximizing our current partnerships: The Hunt (80% New Business Development) Own the Pipeline: Proactively prospect, engage, and secure new logo opportunities within your designated territory or sector. Close the Deal: Manage the full sales cycle from the initial cold outreach and discovery call right through to the final contract close. Be the Face of the Business: Attend face-to-face meetings, deliver compelling pitches, and professionally represent our brand. Keep it Clean: Maintain a strong, qualified pipeline (3x target value) with accurate CRM tracking and forecasting. The Harvest (20% Account Management) Nurture Relationships: Manage and protect a defined portfolio of existing customers, ensuring high levels of satisfaction and retention. Uncap Growth: Identify, pitch, and convert upsell and cross-sell opportunities within your accounts. Strategic Reviews: Conduct regular account performance reviews to ensure we are consistently delivering value. What We Are Looking For To hit the ground running, you will need: Mobile Sales Expertise: Proven experience as a Mobile BDM or in a field-based technology sales role. A Proven Track Record: Demonstrable success in both winning net-new logos and growing existing accounts year-on-year. Master Negotiator: Exceptional communication, presentation, and negotiation skills, with the confidence to engage stakeholders at all levels. A Self-Starter Mindset: Highly organized, disciplined with CRM data, and able to work independently while being a brilliant team player. How Your Success Will Be Measured We believe in clarity. You'll know exactly what winning looks like in this role: Achieving your annual new logo revenue and monthly/quarterly win targets. Meeting existing account growth and customer retention thresholds. Maintaining a healthy, sustainable pipeline. Consistently accurate reporting and activity metrics (meetings booked, proposals issued). What s in it for You? Competitive base salary with an uncapped commission structure 50% off our Broadband & Utility packages, completely free after two years. 33 days holiday allowance including bank holidays. 5 additional days leave granted based upon length of service. £250 Bright Ideas Scheme. Kudos Employee Recognition Scheme Including Days Out. Buy & Sell holiday allowance scheme. Death in service benefit. Pension scheme. Complimentary fresh fruit, tea, and coffee. Eye care vouchers. Friday fridge. Company lunches. £1,000 Refer A Friend Scheme. Fun incentives. Paid Charity leave
Salesforce Developer (Certinia) We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for a Salesforce Developer ideally with Telecoms industry experience and having worked on Comms cloud and Certinia Could that be you? If Salesforce gets you out of bed in the morning, and integrating MuleSoft puts a smile on your face then we would love to find out more about you. Here's why you'll love this role - Working with the Quickline development lifecycle to produce high quality salesforce development and change focusing on Certina (FinancialForce) areas. - Work with the BA function to ensure the team has accurate and understood requirements - Application development, including basic most Certina applications including Accounting, PSA, OPI - Execute backlog items to introduce defined change and development of the Qforce platform whilst adhering to Salesforce best practices. Here's why you'll be great in this role - You will be a certified Salesforce Platform Developer - Have previous experience developing Salesforce implementations in high pace environments - You must have experience across Salesforce Comms Cloud, within Telecoms Industry - Your experience will be focused around Certinia but wider platform appreciation required The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Oct 08, 2025
Full time
Salesforce Developer (Certinia) We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for a Salesforce Developer ideally with Telecoms industry experience and having worked on Comms cloud and Certinia Could that be you? If Salesforce gets you out of bed in the morning, and integrating MuleSoft puts a smile on your face then we would love to find out more about you. Here's why you'll love this role - Working with the Quickline development lifecycle to produce high quality salesforce development and change focusing on Certina (FinancialForce) areas. - Work with the BA function to ensure the team has accurate and understood requirements - Application development, including basic most Certina applications including Accounting, PSA, OPI - Execute backlog items to introduce defined change and development of the Qforce platform whilst adhering to Salesforce best practices. Here's why you'll be great in this role - You will be a certified Salesforce Platform Developer - Have previous experience developing Salesforce implementations in high pace environments - You must have experience across Salesforce Comms Cloud, within Telecoms Industry - Your experience will be focused around Certinia but wider platform appreciation required The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Director of Procurement We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. We are one of the UK s fully funded Altnets. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Director of Procurement to play a pivotal role in our transformation and growth. This is an opportunity for a leader who is energised by driving commercial excellence, thrives on building strong partnerships, and takes pride in creating long-term value. Could that be you? Here s why you ll love this role -You will lead on our procurement transformation journey, with full ownership of our spend which is well in excess of £100m across 600 partners. - By establishing robust frameworks, you ll hold suppliers accountable for delivery, cost, and quality, ensuring best-in-class outcomes. - With a focus on efficiency, you ll champion digitisation and automation, maximising ROI from systems like Salesforce while streamlining processes. - Through leadership and mentoring, you ll develop a high-performance team, building career pathways and fostering a culture of accountability and continuous improvement. Here s why you ll be great in this role - You will be an accomplished senior procurement leader with a proven background in customer-obsessed, high-growth organisations ideally with exposure to private equity environments, challenger brands, or high-tech businesses where digitisation and automation are at the core. - Leveraging strong commercial acumen, you ll excel in negotiations, cost control, and supplier accountability, consistently driving measurable savings. - Backed by experience in digitisation and automation, you ll use technology to enhance visibility, governance, and efficiency across procurement. - As an influential leader, you ll inspire cultural change, embedding cost-consciousness, customer focus, and best practice across the business. The benefits - Pension 5% employer / 5% employee contribution. - WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns and company wide Elevenses meets to discuss company direction. - Social Events Summer and End of Year parties etc. - Thank Q Awards Monthly £50 winner, yearly £500 winner. and more. Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Oct 07, 2025
Full time
Director of Procurement We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. We are one of the UK s fully funded Altnets. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Director of Procurement to play a pivotal role in our transformation and growth. This is an opportunity for a leader who is energised by driving commercial excellence, thrives on building strong partnerships, and takes pride in creating long-term value. Could that be you? Here s why you ll love this role -You will lead on our procurement transformation journey, with full ownership of our spend which is well in excess of £100m across 600 partners. - By establishing robust frameworks, you ll hold suppliers accountable for delivery, cost, and quality, ensuring best-in-class outcomes. - With a focus on efficiency, you ll champion digitisation and automation, maximising ROI from systems like Salesforce while streamlining processes. - Through leadership and mentoring, you ll develop a high-performance team, building career pathways and fostering a culture of accountability and continuous improvement. Here s why you ll be great in this role - You will be an accomplished senior procurement leader with a proven background in customer-obsessed, high-growth organisations ideally with exposure to private equity environments, challenger brands, or high-tech businesses where digitisation and automation are at the core. - Leveraging strong commercial acumen, you ll excel in negotiations, cost control, and supplier accountability, consistently driving measurable savings. - Backed by experience in digitisation and automation, you ll use technology to enhance visibility, governance, and efficiency across procurement. - As an influential leader, you ll inspire cultural change, embedding cost-consciousness, customer focus, and best practice across the business. The benefits - Pension 5% employer / 5% employee contribution. - WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns and company wide Elevenses meets to discuss company direction. - Social Events Summer and End of Year parties etc. - Thank Q Awards Monthly £50 winner, yearly £500 winner. and more. Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Senior Business Analyst We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we re looking for a Senior Business Analyst to drive transformation across the business. Could that be you? If transformation projects get you out of bed in the morning and effective stakeholder management puts a genuine smile on your face, then we would love to find out more about you. Here s why you ll love this role - Collaborate with stakeholders across departments to understand business objectives and translate them into clear, actionable plans. - Define and document business processes, ensuring they are robust, efficient, and aligned with strategic goals. - Act as the lead Senior Business Analyst representing the IT function on major projects and digital initiatives. - Play a key role in our transformation journey, particularly in the end to-end implementation of a Salesforce platform. -Analyse KPIs and data insights to identify areas for continuous improvement. - Support project delivery by gathering requirements and creating high quality documentation including user stories, functional specs, and acceptance criteria. - Bridge the gap between technical teams and business users translating the nontechnical into technical, and vice versa. Here s why you ll be great in this role - Proven experience as a Senior Business Analyst, particularly within IT focused teams. - Strong knowledge of the Salesforce ecosystem with hands on project experience. - Confident producing and executing system and user test plans. - Demonstrated leadership experience or managing small teams. - Skilled in process mapping and documentation. - Familiarity with AGILE methodologies and working in agile delivery environments. The benefits - Pension 5% employer / 5% employee contribution. - WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns and company wide Elevenses meets to discuss company direction. - Social Events Summer and End of Year parties etc. - Thank Q Awards Monthly £50 winner, yearly £500 winner. and more. Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Oct 07, 2025
Full time
Senior Business Analyst We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we re looking for a Senior Business Analyst to drive transformation across the business. Could that be you? If transformation projects get you out of bed in the morning and effective stakeholder management puts a genuine smile on your face, then we would love to find out more about you. Here s why you ll love this role - Collaborate with stakeholders across departments to understand business objectives and translate them into clear, actionable plans. - Define and document business processes, ensuring they are robust, efficient, and aligned with strategic goals. - Act as the lead Senior Business Analyst representing the IT function on major projects and digital initiatives. - Play a key role in our transformation journey, particularly in the end to-end implementation of a Salesforce platform. -Analyse KPIs and data insights to identify areas for continuous improvement. - Support project delivery by gathering requirements and creating high quality documentation including user stories, functional specs, and acceptance criteria. - Bridge the gap between technical teams and business users translating the nontechnical into technical, and vice versa. Here s why you ll be great in this role - Proven experience as a Senior Business Analyst, particularly within IT focused teams. - Strong knowledge of the Salesforce ecosystem with hands on project experience. - Confident producing and executing system and user test plans. - Demonstrated leadership experience or managing small teams. - Skilled in process mapping and documentation. - Familiarity with AGILE methodologies and working in agile delivery environments. The benefits - Pension 5% employer / 5% employee contribution. - WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns and company wide Elevenses meets to discuss company direction. - Social Events Summer and End of Year parties etc. - Thank Q Awards Monthly £50 winner, yearly £500 winner. and more. Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
