About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Aug 11, 2026
Contractor
You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Aug 11, 2026
Contractor
You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 7th of September You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Customer Service Advisor Fairford £13.11 per hour Our client based in Fairford is looking for a Customer Service Advisor to join their friendly and growing team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service. Customer Service Advisor Roles and Responsibilities: Handling inbound and outbound calls Dealing with customer queries and providing excellent customer service Booking couriers for warehouse dispatch Data entry and maintaining accurate records Ensuring all spreadsheets are kept up to date Carrying out regular stock takes and counts Assisting in the warehouse Customer Service Advisor Ideal Candidate: Previous experience in a customer service role Confident and professional telephone manner Previous warehouse experience is desirable Good organisational and administrative skills Ability to work both independently and as part of a team Customer Service Advisor Working Hours and Benefits: Monday Friday, 09:00 - 18:00 Bonus Scheme 23 Days holiday plus Bank Holidays 1 Days Charity leave per year Annual profit share Free onsite parking Company events Gym membership Canteen on site Employee discount Jackie Kerr Recruitment is an independent agency that has been established for 28 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates' requirements to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record. So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you.
Aug 11, 2026
Seasonal
Customer Service Advisor Fairford £13.11 per hour Our client based in Fairford is looking for a Customer Service Advisor to join their friendly and growing team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service. Customer Service Advisor Roles and Responsibilities: Handling inbound and outbound calls Dealing with customer queries and providing excellent customer service Booking couriers for warehouse dispatch Data entry and maintaining accurate records Ensuring all spreadsheets are kept up to date Carrying out regular stock takes and counts Assisting in the warehouse Customer Service Advisor Ideal Candidate: Previous experience in a customer service role Confident and professional telephone manner Previous warehouse experience is desirable Good organisational and administrative skills Ability to work both independently and as part of a team Customer Service Advisor Working Hours and Benefits: Monday Friday, 09:00 - 18:00 Bonus Scheme 23 Days holiday plus Bank Holidays 1 Days Charity leave per year Annual profit share Free onsite parking Company events Gym membership Canteen on site Employee discount Jackie Kerr Recruitment is an independent agency that has been established for 28 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates' requirements to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record. So please visit our website and let us help you to find your dream job! Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment. com to apply for other jobs that may be suitable to you.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham. 12 month Fixed Term Contract. Can lead to a permanent position for the right candidates. About the Role We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service. What You'll Be Doing Handling inbound and outbound calls, emails, and customer enquiries Completing transactions and maintaining accurate digital and manual records Managing daily workloads to meet deadlines Escalating non-routine queries appropriately Collaborating with team members to support overall performance Providing general administrative support Ensuring compliance with internal controls and audit requirements What We're Looking For Candidates from all customer service backgrounds Strong communication and interpersonal skills Proven ability to work effectively in a team or structured environment Good organisational and time management skills Excellent attention to detail and accuracy Commitment to delivering high-quality customer service Shifts: 9:00-11:00am starts to 14:30-16:30pm finishes (27.5 hours a week) including weekends. 3-5 weekends over an 8 week period (can be consecutive or spaced out depending on Business needs. 13.45 per hour rising to 13.57 per hour after 12 weeks plus overtime. Vouchers awarded for star performance and Free tea and coffee available onsite For further details, please forward your CV or call (phone number removed). Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Aug 11, 2026
Contractor
Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham. 12 month Fixed Term Contract. Can lead to a permanent position for the right candidates. About the Role We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service. What You'll Be Doing Handling inbound and outbound calls, emails, and customer enquiries Completing transactions and maintaining accurate digital and manual records Managing daily workloads to meet deadlines Escalating non-routine queries appropriately Collaborating with team members to support overall performance Providing general administrative support Ensuring compliance with internal controls and audit requirements What We're Looking For Candidates from all customer service backgrounds Strong communication and interpersonal skills Proven ability to work effectively in a team or structured environment Good organisational and time management skills Excellent attention to detail and accuracy Commitment to delivering high-quality customer service Shifts: 9:00-11:00am starts to 14:30-16:30pm finishes (27.5 hours a week) including weekends. 3-5 weekends over an 8 week period (can be consecutive or spaced out depending on Business needs. 13.45 per hour rising to 13.57 per hour after 12 weeks plus overtime. Vouchers awarded for star performance and Free tea and coffee available onsite For further details, please forward your CV or call (phone number removed). Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Service Advisor Red Recruitment is recruiting a Customer Service Advisor to join our client's busy customer contact team on a permanent basis selling high net worth insurance solutions. You will primarily deliver a consultative outbound sales experience, proactively contacting warm leads to understand customers' business insurance requirements and recommending appropriate insurance solutions. You will maximise every sales opportunity through effective questioning, objection handling and relationship building, while remaining flexible to support inbound customer demand when required. Package for a Customer Service Advisor: Salary: Up to 26,469.00 Per Annum Hours: 40 hours per week, Monday to Friday Contract: Permanent Location: Birkenhead Key Responsibilities of a Customer Service Advisor: Proactively contact warm leads through outbound calling to generate new business insurance sales. Flex between outbound and inbound activity to support operational demand while maintaining excellent customer service. Complete detailed fact-finds to understand customers' businesses, operations and insurance requirements. Recommend suitable business insurance products tailored to individual customer needs. Identify opportunities to increase customer protection through appropriate cross-selling and upselling. Achieve targets for Gross Written Premium (GWP), conversion, Quality Assurance (QA) and Customer Satisfaction (CSAT). Explain policy features, benefits, exclusions and pricing clearly and confidently. Handle objections effectively and use consultative sales techniques to maximise conversion opportunities. Maintain accurate customer records and ensure all activity complies with FCA regulations, Consumer Duty and internal compliance standards. Deliver consistently high-quality customer interactions that protect and enhance the reputation of the business. Work collaboratively with underwriting, customer service and operational support teams to deliver excellent customer outcomes. Undertake any other duties required to support operational performance. Key Skills and Experience of a Customer Service Advisor: Experience in outbound telephone sales. Proven sales experience with a strong record of achieving and exceeding targets. Excellent communication, influencing and negotiation skills. Ability to build rapport quickly and deliver a consultative sales approach. Strong objection handling and closing skills. Ability to manage multiple systems while maintaining accuracy and attention to detail. Experience working within a regulated environment or following structured compliance processes. Commitment to delivering outstanding customer outcomes. Attention to detail and ability to work within a regulated environment. If you are an experienced customer service professional who enjoys solving problems and taking ownership of customer enquiries, please apply now! Red Recruitment (Business)
Aug 11, 2026
Full time
Customer Service Advisor Red Recruitment is recruiting a Customer Service Advisor to join our client's busy customer contact team on a permanent basis selling high net worth insurance solutions. You will primarily deliver a consultative outbound sales experience, proactively contacting warm leads to understand customers' business insurance requirements and recommending appropriate insurance solutions. You will maximise every sales opportunity through effective questioning, objection handling and relationship building, while remaining flexible to support inbound customer demand when required. Package for a Customer Service Advisor: Salary: Up to 26,469.00 Per Annum Hours: 40 hours per week, Monday to Friday Contract: Permanent Location: Birkenhead Key Responsibilities of a Customer Service Advisor: Proactively contact warm leads through outbound calling to generate new business insurance sales. Flex between outbound and inbound activity to support operational demand while maintaining excellent customer service. Complete detailed fact-finds to understand customers' businesses, operations and insurance requirements. Recommend suitable business insurance products tailored to individual customer needs. Identify opportunities to increase customer protection through appropriate cross-selling and upselling. Achieve targets for Gross Written Premium (GWP), conversion, Quality Assurance (QA) and Customer Satisfaction (CSAT). Explain policy features, benefits, exclusions and pricing clearly and confidently. Handle objections effectively and use consultative sales techniques to maximise conversion opportunities. Maintain accurate customer records and ensure all activity complies with FCA regulations, Consumer Duty and internal compliance standards. Deliver consistently high-quality customer interactions that protect and enhance the reputation of the business. Work collaboratively with underwriting, customer service and operational support teams to deliver excellent customer outcomes. Undertake any other duties required to support operational performance. Key Skills and Experience of a Customer Service Advisor: Experience in outbound telephone sales. Proven sales experience with a strong record of achieving and exceeding targets. Excellent communication, influencing and negotiation skills. Ability to build rapport quickly and deliver a consultative sales approach. Strong objection handling and closing skills. Ability to manage multiple systems while maintaining accuracy and attention to detail. Experience working within a regulated environment or following structured compliance processes. Commitment to delivering outstanding customer outcomes. Attention to detail and ability to work within a regulated environment. If you are an experienced customer service professional who enjoys solving problems and taking ownership of customer enquiries, please apply now! Red Recruitment (Business)
Customer Service Advisor Job Details Job Title: Customer Service Adviser Location: Hybrid (Head Office & Home Working) Salary: Competitive + Annual Bonus Hours of Work: Full-time Working Arrangements: Hybrid working available following successful completion of training. Contract Type: Permanent Start Date: 24th August (Fixed) Training: 2-3 weeks full-time at Head Office. Limited holiday or appointment flexibility during this period. Interview Dates: Week commencing 20th July. The Opportunity I'm recruiting on behalf of a leading UK financial services organisation that is expanding its award-winning customer service team. This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering outstanding customer service. Unlike a traditional call centre role, you'll have meaningful conversations with customers, understand their individual needs and provide tailored solutions that genuinely make a difference. If you're looking for a business that invests heavily in its people, offers excellent career progression and promotes a healthy work-life balance through hybrid working, this could be the perfect next step. The Role As a Customer Service Adviser, you'll be supporting customers with a variety of savings-related enquiries, ensuring every interaction is handled professionally, accurately and with empathy. Your responsibilities will include: Handling inbound customer enquiries relating to savings accounts and transactions. Supporting customers with account maintenance, withdrawals, new account openings and ISA transfers. Understanding customers' financial goals through meaningful conversations. Recommending suitable products and services where appropriate. Working closely with internal specialist teams to achieve the best outcomes for customers. Resolving complaints professionally and providing additional support to vulnerable customers. Delivering exceptional service while meeting quality, compliance and performance standards. Identifying opportunities to improve customer experience and internal processes. About You We're looking for individuals who genuinely enjoy helping others and can build trust through great conversations. You'll ideally have: Previous customer service experience (telephone, face-to-face or another customer-focused environment). Excellent communication and listening skills. A confident and professional telephone manner. Strong empathy and the ability to adapt your approach to different customers. The resilience to remain calm under pressure. Good attention to detail and the ability to follow regulated processes. A positive attitude with a willingness to learn and develop. Experience within financial services is beneficial but not essential. Benefits Annual discretionary bonus. Holidays increasing with service. Employer pension contributions of up to 10%. Hybrid and flexible working arrangements. Private medical insurance. Health and wellbeing support. Discounted gym memberships. Lifestyle reward scheme. Right to Work Applicants must already have the unrestricted right to work in the UK. Unfortunately, sponsorship is not available for this position. Interested? If you're looking to join a respected organisation where customer service comes first and your career development is genuinely supported, I'd love to speak with you. Apply today or get in touch for a confidential discussion. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Aug 11, 2026
Full time
Customer Service Advisor Job Details Job Title: Customer Service Adviser Location: Hybrid (Head Office & Home Working) Salary: Competitive + Annual Bonus Hours of Work: Full-time Working Arrangements: Hybrid working available following successful completion of training. Contract Type: Permanent Start Date: 24th August (Fixed) Training: 2-3 weeks full-time at Head Office. Limited holiday or appointment flexibility during this period. Interview Dates: Week commencing 20th July. The Opportunity I'm recruiting on behalf of a leading UK financial services organisation that is expanding its award-winning customer service team. This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering outstanding customer service. Unlike a traditional call centre role, you'll have meaningful conversations with customers, understand their individual needs and provide tailored solutions that genuinely make a difference. If you're looking for a business that invests heavily in its people, offers excellent career progression and promotes a healthy work-life balance through hybrid working, this could be the perfect next step. The Role As a Customer Service Adviser, you'll be supporting customers with a variety of savings-related enquiries, ensuring every interaction is handled professionally, accurately and with empathy. Your responsibilities will include: Handling inbound customer enquiries relating to savings accounts and transactions. Supporting customers with account maintenance, withdrawals, new account openings and ISA transfers. Understanding customers' financial goals through meaningful conversations. Recommending suitable products and services where appropriate. Working closely with internal specialist teams to achieve the best outcomes for customers. Resolving complaints professionally and providing additional support to vulnerable customers. Delivering exceptional service while meeting quality, compliance and performance standards. Identifying opportunities to improve customer experience and internal processes. About You We're looking for individuals who genuinely enjoy helping others and can build trust through great conversations. You'll ideally have: Previous customer service experience (telephone, face-to-face or another customer-focused environment). Excellent communication and listening skills. A confident and professional telephone manner. Strong empathy and the ability to adapt your approach to different customers. The resilience to remain calm under pressure. Good attention to detail and the ability to follow regulated processes. A positive attitude with a willingness to learn and develop. Experience within financial services is beneficial but not essential. Benefits Annual discretionary bonus. Holidays increasing with service. Employer pension contributions of up to 10%. Hybrid and flexible working arrangements. Private medical insurance. Health and wellbeing support. Discounted gym memberships. Lifestyle reward scheme. Right to Work Applicants must already have the unrestricted right to work in the UK. Unfortunately, sponsorship is not available for this position. Interested? If you're looking to join a respected organisation where customer service comes first and your career development is genuinely supported, I'd love to speak with you. Apply today or get in touch for a confidential discussion. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor x8 Location: Harlow, Essex Salary: £28,517 per annum Start Date: Monday 21st September Hours: Full Time, Monday to Friday (37.5 hours per week) Shift Pattern: Rotating weekly: Week 1: 8:00am - 4:30pm / Week 2: 9:30am - 6:00pm Working Pattern: Office-based during training and probation, with hybrid working available after successful completion of the 6-month probation period. We're looking for Customer Service Advisors to join a growing customer operations team based in Harlow. This is a fantastic opportunity to join a supportive organisation where delivering an excellent customer experience is at the heart of everything they do. This is a busy, office-based role where you'll handle a variety of customer enquiries, investigate issues, provide updates, and work closely with internal teams to ensure every customer receives a professional and efficient service. What You'll Be Doing Handling inbound customer enquiries over the phone. Taking ownership of customer queries from initial contact through to resolution. Investigating customer issues and gathering relevant information. Updating CRM systems and maintaining accurate customer records. Liaising with internal departments to resolve enquiries efficiently. Providing excellent customer service with empathy and professionalism. Completing administration and ensuring all case notes are accurate. Supporting colleagues and contributing to a positive team environment. What We're Looking For Previous customer service or contact centre experience. Excellent communication and listening skills. Strong attention to detail and organisational skills. Confident using Microsoft Office and CRM systems. A positive, resilient and professional approach. Ability to manage multiple enquiries in a fast-paced environment. Training Successful candidates will start on Monday 21st September 2026 and complete a comprehensive three-week training programme. The role is fully office-based throughout training and the 6-month probation period, with hybrid working available upon successful completion of probation. Apply Today This role is being managed by Danielle at CCP Recruitment. If you're passionate about delivering excellent customer service and are looking for your next opportunity within a supportive, fast-paced environment, we'd love to hear from you. Apply today! CCP Recruitment Recruitment has changed. Technology has transformed how people search, connect and hire, but we still believe the best recruitment is built on relationships, trust, and genuine human connection. At CCP, we take the time to understand every client, every candidate, and every opportunity, delivering recruitment solutions that are personal, strategic and effective. Because great recruitment starts with people, is built on partnership, and drives progress.
Aug 11, 2026
Full time
Customer Service Advisor x8 Location: Harlow, Essex Salary: £28,517 per annum Start Date: Monday 21st September Hours: Full Time, Monday to Friday (37.5 hours per week) Shift Pattern: Rotating weekly: Week 1: 8:00am - 4:30pm / Week 2: 9:30am - 6:00pm Working Pattern: Office-based during training and probation, with hybrid working available after successful completion of the 6-month probation period. We're looking for Customer Service Advisors to join a growing customer operations team based in Harlow. This is a fantastic opportunity to join a supportive organisation where delivering an excellent customer experience is at the heart of everything they do. This is a busy, office-based role where you'll handle a variety of customer enquiries, investigate issues, provide updates, and work closely with internal teams to ensure every customer receives a professional and efficient service. What You'll Be Doing Handling inbound customer enquiries over the phone. Taking ownership of customer queries from initial contact through to resolution. Investigating customer issues and gathering relevant information. Updating CRM systems and maintaining accurate customer records. Liaising with internal departments to resolve enquiries efficiently. Providing excellent customer service with empathy and professionalism. Completing administration and ensuring all case notes are accurate. Supporting colleagues and contributing to a positive team environment. What We're Looking For Previous customer service or contact centre experience. Excellent communication and listening skills. Strong attention to detail and organisational skills. Confident using Microsoft Office and CRM systems. A positive, resilient and professional approach. Ability to manage multiple enquiries in a fast-paced environment. Training Successful candidates will start on Monday 21st September 2026 and complete a comprehensive three-week training programme. The role is fully office-based throughout training and the 6-month probation period, with hybrid working available upon successful completion of probation. Apply Today This role is being managed by Danielle at CCP Recruitment. If you're passionate about delivering excellent customer service and are looking for your next opportunity within a supportive, fast-paced environment, we'd love to hear from you. Apply today! CCP Recruitment Recruitment has changed. Technology has transformed how people search, connect and hire, but we still believe the best recruitment is built on relationships, trust, and genuine human connection. At CCP, we take the time to understand every client, every candidate, and every opportunity, delivering recruitment solutions that are personal, strategic and effective. Because great recruitment starts with people, is built on partnership, and drives progress.
Sales Advisor / Account Manager - Kings Lynn - 25,000 + Comms (OTE 32,000) ALH Recruitment are looking to recruit a Sales Advisor / Internal Account Manager for our leading client based close to Kings Lynn. Internal Account Manager Our client is looking for someone who thrives on delivering excellent customer service, has strong commercial sales skills and analytical skills, has previous account management experience as well as being hard working, flexible, and can deliver on sales targets and KPI's. Our client provides a world-class customer service delivery and reporting portal that ensures they grow together with their clients. As they meet the challenges that resource management in the current climate poses, they find the most proactive solutions. Their beliefs are embedded within their core value and mission statement. These have been carefully chosen to showcase the DNA that exists, and help drives the business on an hourly and daily basis. Responsibilities - Sales Advisor / Internal Account Manager Handle inbound calls meeting required KPI's Build strong rapport with customers to understand their management needs Provide expert advice on solutions and services Close sales deals and meet monthly targets Achieve and exceed sales targets to drive business growth Keep up-to-date with industry trends What do you need to have to apply? Experience in account management Demonstrable sales or service management with a track record of success and evidence of working towards targets and KPI's A strong understanding of, and passion for, delivering excellent customer service An ability to build new productive working relationships, whilst maintaining and growing existing relationships Experience with Microsoft office (Outlook, Excel, word etc) Commercial awareness and a hunger for sales success Outstanding communication and interpersonal skills Driven, self-motivated, and results-oriented Strong problem-solving abilities and good attention to detail Benefits Uncapped Bonus Scheme Free On-Site Parking 23 Days Holiday - Plus Bank Holidays Christmas shutdown Employee Loyalty Scheme Company Pension Free Gym membership Performance Based Salary Progression Job Type: Full-time (37.5 hours P/W) If you feel you have the skills and experience to step into this exciting Sales Advisor opportunity, please apply below:
Aug 11, 2026
Full time
Sales Advisor / Account Manager - Kings Lynn - 25,000 + Comms (OTE 32,000) ALH Recruitment are looking to recruit a Sales Advisor / Internal Account Manager for our leading client based close to Kings Lynn. Internal Account Manager Our client is looking for someone who thrives on delivering excellent customer service, has strong commercial sales skills and analytical skills, has previous account management experience as well as being hard working, flexible, and can deliver on sales targets and KPI's. Our client provides a world-class customer service delivery and reporting portal that ensures they grow together with their clients. As they meet the challenges that resource management in the current climate poses, they find the most proactive solutions. Their beliefs are embedded within their core value and mission statement. These have been carefully chosen to showcase the DNA that exists, and help drives the business on an hourly and daily basis. Responsibilities - Sales Advisor / Internal Account Manager Handle inbound calls meeting required KPI's Build strong rapport with customers to understand their management needs Provide expert advice on solutions and services Close sales deals and meet monthly targets Achieve and exceed sales targets to drive business growth Keep up-to-date with industry trends What do you need to have to apply? Experience in account management Demonstrable sales or service management with a track record of success and evidence of working towards targets and KPI's A strong understanding of, and passion for, delivering excellent customer service An ability to build new productive working relationships, whilst maintaining and growing existing relationships Experience with Microsoft office (Outlook, Excel, word etc) Commercial awareness and a hunger for sales success Outstanding communication and interpersonal skills Driven, self-motivated, and results-oriented Strong problem-solving abilities and good attention to detail Benefits Uncapped Bonus Scheme Free On-Site Parking 23 Days Holiday - Plus Bank Holidays Christmas shutdown Employee Loyalty Scheme Company Pension Free Gym membership Performance Based Salary Progression Job Type: Full-time (37.5 hours P/W) If you feel you have the skills and experience to step into this exciting Sales Advisor opportunity, please apply below:
Customer Service Advisor - Temporary to Permanent Location: Wrangaton, TQ10 gap personnel are recruiting for enthusiastic and customer-focused Customer Service Advisors to join a growing Contact Centre team. If you enjoy helping people, solving problems, and delivering excellent customer service, this could be the perfect opportunity for you. The Role As a Customer Service Advisor, you'll play a key role in supporting the smooth running of a busy contact centre. You'll communicate with customers by telephone and email, assisting with enquiries, processing orders, resolving issues, and delivering an exceptional customer experience. As the business continues to grow, you'll have the opportunity to develop your skills while supporting a diverse customer base. Important Information Successful applicants must be available to attend mandatory training from 10th to 12th August . Please ensure you are available on these dates before applying. Key Responsibilities Handle inbound customer enquiries via telephone and email. Make outbound calls to both businesses and consumers. Process customer orders accurately and efficiently. Provide information on products, services, and specifications. Explain customer processes, including returns and order queries. Escalate complex enquiries to senior team members where appropriate. Update and maintain customer records and databases accurately. Complete a variety of administrative tasks to support the team. Manage customer accounts, from quotations through to payment chasing. Deliver an exceptional customer experience with every interaction. What We're Looking For Excellent verbal and written communication skills. A calm and professional approach under pressure. A genuine passion for delivering outstanding customer service. Good IT skills, including Microsoft Office. Strong organisational skills with the ability to prioritise workload. Excellent attention to detail. A positive attitude and willingness to learn. Shift Pattern & Pay Shifts between 8:00am and 6:00pm , working 5 days out of 7 . £12.87 per hour Apply Today If you're looking to join a supportive team where you can develop your customer service career, we'd love to hear from you. Apply today with your up-to-date CV. gap personnel is acting as an employment business in relation to this vacancy.
Aug 10, 2026
Full time
Customer Service Advisor - Temporary to Permanent Location: Wrangaton, TQ10 gap personnel are recruiting for enthusiastic and customer-focused Customer Service Advisors to join a growing Contact Centre team. If you enjoy helping people, solving problems, and delivering excellent customer service, this could be the perfect opportunity for you. The Role As a Customer Service Advisor, you'll play a key role in supporting the smooth running of a busy contact centre. You'll communicate with customers by telephone and email, assisting with enquiries, processing orders, resolving issues, and delivering an exceptional customer experience. As the business continues to grow, you'll have the opportunity to develop your skills while supporting a diverse customer base. Important Information Successful applicants must be available to attend mandatory training from 10th to 12th August . Please ensure you are available on these dates before applying. Key Responsibilities Handle inbound customer enquiries via telephone and email. Make outbound calls to both businesses and consumers. Process customer orders accurately and efficiently. Provide information on products, services, and specifications. Explain customer processes, including returns and order queries. Escalate complex enquiries to senior team members where appropriate. Update and maintain customer records and databases accurately. Complete a variety of administrative tasks to support the team. Manage customer accounts, from quotations through to payment chasing. Deliver an exceptional customer experience with every interaction. What We're Looking For Excellent verbal and written communication skills. A calm and professional approach under pressure. A genuine passion for delivering outstanding customer service. Good IT skills, including Microsoft Office. Strong organisational skills with the ability to prioritise workload. Excellent attention to detail. A positive attitude and willingness to learn. Shift Pattern & Pay Shifts between 8:00am and 6:00pm , working 5 days out of 7 . £12.87 per hour Apply Today If you're looking to join a supportive team where you can develop your customer service career, we'd love to hear from you. Apply today with your up-to-date CV. gap personnel is acting as an employment business in relation to this vacancy.
Polish Speaking Customer Service Advisor (Recalls Team) Remote Working £13.40 per hour Fully Remote (occasional office visits for training and team days) Monday to Friday 8:00am-4:00pm or 9:00am-5:00pm Immediate Start Temporary assignment until October Czy biegle poslugujesz sie jezykiem polskim i angielskim, zarówno w mowie, jak i pismie? Poszukujemy osoby na stanowisko Specjalisty ds. Obslugi Klienta do zespolu zajmujacego sie procesami wycofywania produktów (Recalls Team) w renomowanej miedzynarodowej firmie.To doskonala okazja do pracy zdalnej, podczas której bedziesz wspierac klientów w zakresie kampanii zwiazanych z wycofywaniem produktów, zapewniajac profesjonalna i przyjazna obsluge na najwyzszym poziomie.Key Responsibilities: Handling inbound and outbound customer enquiries in both Polish and English Providing clear and accurate information regarding product recalls Updating customer records and maintaining accurate data Responding to emails and correspondence professionally Delivering excellent customer service and resolving queries efficiently What We're Looking For: Fluent spoken and written Polish and English Strong customer service and communication skills Good IT and administrative skills Ability to work independently in a remote environment Professional and positive attitudeAdditional Information: Fully remote role with occasional visits to the Basildon office for training and team events Equipment provided (laptop, headset and other necessary items) which must be collected from the office before starting Immediate start available Assignment expected to run until October If you're looking for an exciting customer service opportunity and can start immediately, we'd love to hear from you. Apply today with your CV for immediate consideration.
Aug 10, 2026
Seasonal
Polish Speaking Customer Service Advisor (Recalls Team) Remote Working £13.40 per hour Fully Remote (occasional office visits for training and team days) Monday to Friday 8:00am-4:00pm or 9:00am-5:00pm Immediate Start Temporary assignment until October Czy biegle poslugujesz sie jezykiem polskim i angielskim, zarówno w mowie, jak i pismie? Poszukujemy osoby na stanowisko Specjalisty ds. Obslugi Klienta do zespolu zajmujacego sie procesami wycofywania produktów (Recalls Team) w renomowanej miedzynarodowej firmie.To doskonala okazja do pracy zdalnej, podczas której bedziesz wspierac klientów w zakresie kampanii zwiazanych z wycofywaniem produktów, zapewniajac profesjonalna i przyjazna obsluge na najwyzszym poziomie.Key Responsibilities: Handling inbound and outbound customer enquiries in both Polish and English Providing clear and accurate information regarding product recalls Updating customer records and maintaining accurate data Responding to emails and correspondence professionally Delivering excellent customer service and resolving queries efficiently What We're Looking For: Fluent spoken and written Polish and English Strong customer service and communication skills Good IT and administrative skills Ability to work independently in a remote environment Professional and positive attitudeAdditional Information: Fully remote role with occasional visits to the Basildon office for training and team events Equipment provided (laptop, headset and other necessary items) which must be collected from the office before starting Immediate start available Assignment expected to run until October If you're looking for an exciting customer service opportunity and can start immediately, we'd love to hear from you. Apply today with your CV for immediate consideration.
Inbound Telephone Sales Advisor Location: Loughborough Job Type: Temporary to Permanent Hours: Full-Time (40 hours per week) Shift Pattern Rotating shifts, Monday to Friday between 08:00 am and 8:00 pm One weekend shift every two weeks ( 9:00 am - 5:30 pm ) Start Date: Monday, 17th August 2026Are you passionate about delivering excellent customer service and enjoy helping people find the right technology solutions? We're looking for enthusiastic and motivated individuals to join the team as Inbound Telephone Sales Advisors.In this role, you'll speak with customers who have already shown an interest by visiting the website. You'll identify their needs, recommend the most suitable products and services, and guide them through the purchasing process with confidence and professionalism.Whether you're an experienced sales professional or looking to start your career in telephone sales, we'll provide full training and ongoing support to help you succeed. What You'll Be Doing Answer inbound calls from customers interested in purchasing products and services. Build rapport with customers by understanding their individual needs. Recommend suitable technology products, services, and solutions. Clearly explain product features, benefits, pricing, and available options. Guide customers through the sales process from enquiry to purchase. Process payments and support customers with credit applications and finance plans. Deliver an outstanding customer experience that encourages repeat business and long-term loyalty. Consistently work towards achieving and exceeding sales and performance targets. Accurately update customer information across multiple systems. What We're Looking For We're looking for people who are: Confident communicators with excellent listening and interpersonal skills. Customer-focused and committed to providing exceptional service. Motivated by achieving targets and delivering results. Comfortable using multiple computer systems and learning new technology. Passionate about technology and helping customers make informed purchasing decisions. Flexible, adaptable, and able to thrive in a fast-paced environment. Previous sales or customer service experience is advantageous but not essential, as full training will be provided. What We Offer Full training and ongoing coaching. Temporary-to-permanent opportunity. Supportive and collaborative team environment. Career development and progression opportunities. The chance to work with leading technology products and services. If you're looking for a rewarding customer-focused sales role with excellent training and long-term career opportunities, we'd love to hear from you. Apply today by submitting your CV or contact Michelle Alburey for more information. Email: Telephone:
Aug 10, 2026
Seasonal
Inbound Telephone Sales Advisor Location: Loughborough Job Type: Temporary to Permanent Hours: Full-Time (40 hours per week) Shift Pattern Rotating shifts, Monday to Friday between 08:00 am and 8:00 pm One weekend shift every two weeks ( 9:00 am - 5:30 pm ) Start Date: Monday, 17th August 2026Are you passionate about delivering excellent customer service and enjoy helping people find the right technology solutions? We're looking for enthusiastic and motivated individuals to join the team as Inbound Telephone Sales Advisors.In this role, you'll speak with customers who have already shown an interest by visiting the website. You'll identify their needs, recommend the most suitable products and services, and guide them through the purchasing process with confidence and professionalism.Whether you're an experienced sales professional or looking to start your career in telephone sales, we'll provide full training and ongoing support to help you succeed. What You'll Be Doing Answer inbound calls from customers interested in purchasing products and services. Build rapport with customers by understanding their individual needs. Recommend suitable technology products, services, and solutions. Clearly explain product features, benefits, pricing, and available options. Guide customers through the sales process from enquiry to purchase. Process payments and support customers with credit applications and finance plans. Deliver an outstanding customer experience that encourages repeat business and long-term loyalty. Consistently work towards achieving and exceeding sales and performance targets. Accurately update customer information across multiple systems. What We're Looking For We're looking for people who are: Confident communicators with excellent listening and interpersonal skills. Customer-focused and committed to providing exceptional service. Motivated by achieving targets and delivering results. Comfortable using multiple computer systems and learning new technology. Passionate about technology and helping customers make informed purchasing decisions. Flexible, adaptable, and able to thrive in a fast-paced environment. Previous sales or customer service experience is advantageous but not essential, as full training will be provided. What We Offer Full training and ongoing coaching. Temporary-to-permanent opportunity. Supportive and collaborative team environment. Career development and progression opportunities. The chance to work with leading technology products and services. If you're looking for a rewarding customer-focused sales role with excellent training and long-term career opportunities, we'd love to hear from you. Apply today by submitting your CV or contact Michelle Alburey for more information. Email: Telephone:
Location: Bournemouth Hours: Full-time 37.5 hours per week Monday-Friday (8:30am-6:00pm, shift pattern) Salary: £24,785 per annum + Bonus Contract Type: Temp to Perm We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis. This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment. What you'll be doing as Customer Support Advisor: Handling inbound calls and customer enquiries. Responding to emails and support tickets from veterinary practices and clients. Updating customer records and maintaining accurate data. Supporting onboarding for new veterinary practices. Assisting with Excel-based projects, pricing updates and general administration. Liaising with suppliers to support home delivery services. Identifying opportunities to promote additional services to customers. What we're looking for in the Customer Support Advisor: Previous office-based customer service or administration experience. Excellent communication skills, both written and verbal. Good IT skills, including Microsoft Excel. Strong attention to detail and organisational skills. A proactive, positive approach with the ability to multitask. Confidence speaking with customers over the phone. What's on offer Bonus scheme. Hybrid working after successful training and probation. Company pension. Free flu jabs. Sick pay. Free on-site parking. Supportive team and opportunities to develop your skills. If you're looking for a varied customer support role with long-term potential, we'd love to hear from you. customer support customer service account manager administration customer success
Aug 10, 2026
Full time
Location: Bournemouth Hours: Full-time 37.5 hours per week Monday-Friday (8:30am-6:00pm, shift pattern) Salary: £24,785 per annum + Bonus Contract Type: Temp to Perm We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis. This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment. What you'll be doing as Customer Support Advisor: Handling inbound calls and customer enquiries. Responding to emails and support tickets from veterinary practices and clients. Updating customer records and maintaining accurate data. Supporting onboarding for new veterinary practices. Assisting with Excel-based projects, pricing updates and general administration. Liaising with suppliers to support home delivery services. Identifying opportunities to promote additional services to customers. What we're looking for in the Customer Support Advisor: Previous office-based customer service or administration experience. Excellent communication skills, both written and verbal. Good IT skills, including Microsoft Excel. Strong attention to detail and organisational skills. A proactive, positive approach with the ability to multitask. Confidence speaking with customers over the phone. What's on offer Bonus scheme. Hybrid working after successful training and probation. Company pension. Free flu jabs. Sick pay. Free on-site parking. Supportive team and opportunities to develop your skills. If you're looking for a varied customer support role with long-term potential, we'd love to hear from you. customer support customer service account manager administration customer success
Inbound Sales Advisor - Mobiles My client is looking for confident communicators and customer-focused Inbound Sales advisors to handle incoming customer enquiries, identify customer needs, to recommend suitable products or services, offering upgrade services. The successful candidate will deliver excellent customer service while achieving sales targets and contributing to a positive customer experience. You will be expected to convert these calls into sales using effective listening and questioning techniques, utilising the portfolio of deals available. Days - Monday to Friday Hours - 09:00-17:30 Monday to Friday / Saturday 09:00-17:30 2 Weeks training is provided. Key responsibilities will include : Handling inbound calls from customers in a professional manner Explore customer needs and offer a suitable products or services Build rapport with customers and provide accurate product information Convert enquiries into sales while meeting individual and team sales targets Process orders, payments and account updates accordingly Effectively proposing the benefits of products or services Effectively questioning customers to highlight upselling opportunities Having up-to-date product knowledge and awareness of current promotions available Achieving and exceeding the range of sales KPI's set, such as sales volume, call conversion, additional products Maintain detailed and accurate customer record in the system(s) Collaborate with colleagues and other departments to ensure customer satisfaction Required Skills & Experience : Desirable to have previous sales experience working within a target driven environment, or a contact centre environment is preferred Excellent communication and people skills Strong listening and problem-solving skills Ability to build relationships and influence purchasing decisions Resilient and tenacious Attention to detail Able to learn new skills Desire to exceed KPI's and Targets Ability to work in a fast-paced environment and manage multiple enquiries Desirable Qualifications : Experience in inbound sales or telesales Experience working towards sales or performance targets Please submit your CV, send to (url removed) or call (phone number removed), ask for Michelle
Aug 10, 2026
Seasonal
Inbound Sales Advisor - Mobiles My client is looking for confident communicators and customer-focused Inbound Sales advisors to handle incoming customer enquiries, identify customer needs, to recommend suitable products or services, offering upgrade services. The successful candidate will deliver excellent customer service while achieving sales targets and contributing to a positive customer experience. You will be expected to convert these calls into sales using effective listening and questioning techniques, utilising the portfolio of deals available. Days - Monday to Friday Hours - 09:00-17:30 Monday to Friday / Saturday 09:00-17:30 2 Weeks training is provided. Key responsibilities will include : Handling inbound calls from customers in a professional manner Explore customer needs and offer a suitable products or services Build rapport with customers and provide accurate product information Convert enquiries into sales while meeting individual and team sales targets Process orders, payments and account updates accordingly Effectively proposing the benefits of products or services Effectively questioning customers to highlight upselling opportunities Having up-to-date product knowledge and awareness of current promotions available Achieving and exceeding the range of sales KPI's set, such as sales volume, call conversion, additional products Maintain detailed and accurate customer record in the system(s) Collaborate with colleagues and other departments to ensure customer satisfaction Required Skills & Experience : Desirable to have previous sales experience working within a target driven environment, or a contact centre environment is preferred Excellent communication and people skills Strong listening and problem-solving skills Ability to build relationships and influence purchasing decisions Resilient and tenacious Attention to detail Able to learn new skills Desire to exceed KPI's and Targets Ability to work in a fast-paced environment and manage multiple enquiries Desirable Qualifications : Experience in inbound sales or telesales Experience working towards sales or performance targets Please submit your CV, send to (url removed) or call (phone number removed), ask for Michelle
