What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Finance Manager Leicester - Hybrid - 2 days office / 3 days remote £55,000 + Bonus We're working with a large, multi-site UK business undergoing continued growth and transformation, looking to appoint a commercially focused Finance Manager to join its high-performing finance team. Reporting into senior finance leadership, you'll act as a true business partner to operational and commercial stakeholders, providing financial insight, challenging performance and helping drive profitability, efficiency and strategic decision-making. Duties of the Finance Manager - Partner with operational and commercial teams to improve financial performance and profitability. - Deliver insightful reporting, analysis and KPI dashboards to support key business decisions. - Identify cost-saving opportunities, trends and areas for operational improvement. - Lead and support business improvement and efficiency projects. - Assist with budgeting, forecasting, overhead management and capital expenditure. - Present financial information and recommendations to senior stakeholders across the business. - Help strengthen financial controls, processes and reporting. About You - ACA, ACCA or CIMA qualified. - Previous experience in a Finance Business Partner, Commercial Finance or Management Accounting role. - Strong analytical skills with advanced Excel. - Confident communicator, able to influence and challenge stakeholders at all levels. - Commercially minded with the ability to turn financial data into meaningful business insight. - Self-motivated, proactive and comfortable managing multiple priorities. The Opportunity This is an excellent opportunity to join a well-established, forward-thinking organisation where finance is a genuine commercial partner to the wider business. The role offers broad exposure, senior stakeholder engagement, hybrid working and the chance to influence key operational and strategic decisions.
Aug 05, 2026
Full time
Finance Manager Leicester - Hybrid - 2 days office / 3 days remote £55,000 + Bonus We're working with a large, multi-site UK business undergoing continued growth and transformation, looking to appoint a commercially focused Finance Manager to join its high-performing finance team. Reporting into senior finance leadership, you'll act as a true business partner to operational and commercial stakeholders, providing financial insight, challenging performance and helping drive profitability, efficiency and strategic decision-making. Duties of the Finance Manager - Partner with operational and commercial teams to improve financial performance and profitability. - Deliver insightful reporting, analysis and KPI dashboards to support key business decisions. - Identify cost-saving opportunities, trends and areas for operational improvement. - Lead and support business improvement and efficiency projects. - Assist with budgeting, forecasting, overhead management and capital expenditure. - Present financial information and recommendations to senior stakeholders across the business. - Help strengthen financial controls, processes and reporting. About You - ACA, ACCA or CIMA qualified. - Previous experience in a Finance Business Partner, Commercial Finance or Management Accounting role. - Strong analytical skills with advanced Excel. - Confident communicator, able to influence and challenge stakeholders at all levels. - Commercially minded with the ability to turn financial data into meaningful business insight. - Self-motivated, proactive and comfortable managing multiple priorities. The Opportunity This is an excellent opportunity to join a well-established, forward-thinking organisation where finance is a genuine commercial partner to the wider business. The role offers broad exposure, senior stakeholder engagement, hybrid working and the chance to influence key operational and strategic decisions.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Job Title: Administrator Location: Dorchester (Hybrid) Contract Type: Temporary (3- 6 months) Hours: (28 hours) Can be spread across week or one day off negotiated Salary : 14.82 per hour About Us Connect2Dorset is the managed service provider for Dorset Council, delivering high-quality temporary, contract, and interim staffing solutions. We pride ourselves on being an ethical, transparent, and people-focused organisation, committed to supporting both our clients and candidates. About the Role We are seeking a highly organised and proactive Executive Assistant to provide comprehensive administrative and business support to senior leadership within Dorset Council. This role is essential in ensuring the smooth and efficient running of day-to-day operations, managing priorities, and supporting key projects and initiatives. The successful candidate will act as a first point of contact for senior stakeholders, manage complex diaries and meetings, coordinate communications, and maintain effective working relationships with internal and external partners. The role requires excellent organisational skills, discretion when handling confidential information, and the ability to work effectively under pressure in a fast-paced environment. This is an excellent opportunity for an experienced administrator or PA who thrives in a professional environment and is confident supporting senior leaders. Key Responsibilities Provide high-level administrative and executive support to senior leadership teams Act as a first point of contact for enquiries via phone, email, and correspondence Manage complex diaries, appointments, meetings, and travel arrangements Organise meetings, prepare agendas and papers, take minutes, and follow up on actions Coordinate workloads and priorities to meet deadlines and business needs Build and maintain effective relationships with colleagues, stakeholders, external organisations, and partners Prepare reports, presentations, and other business documents as required Handle sensitive and confidential information with professionalism and discretion Support projects, events, seminars, and conferences as required Maintain accurate records and ensure effective administrative systems are in place Assist with complaints, committee reports, and other governance-related activities where necessary Provide support and cover within the wider administration team during periods of absence Skills & Experience Administrative, PA, or executive support experience within a busy environment Experience managing multiple priorities and working to tight deadlines Strong diary management and organisational skills Excellent written and verbal communication skills Ability to build positive working relationships with stakeholders at all levels Experience handling confidential and sensitive information Excellent IT skills including Microsoft Office applications Ability to work independently, use initiative, and remain calm under pressure Minute-taking experience and strong attention to detail Knowledge or experience of Local Government or public sector environments would be advantageous Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Aug 05, 2026
Seasonal
Job Title: Administrator Location: Dorchester (Hybrid) Contract Type: Temporary (3- 6 months) Hours: (28 hours) Can be spread across week or one day off negotiated Salary : 14.82 per hour About Us Connect2Dorset is the managed service provider for Dorset Council, delivering high-quality temporary, contract, and interim staffing solutions. We pride ourselves on being an ethical, transparent, and people-focused organisation, committed to supporting both our clients and candidates. About the Role We are seeking a highly organised and proactive Executive Assistant to provide comprehensive administrative and business support to senior leadership within Dorset Council. This role is essential in ensuring the smooth and efficient running of day-to-day operations, managing priorities, and supporting key projects and initiatives. The successful candidate will act as a first point of contact for senior stakeholders, manage complex diaries and meetings, coordinate communications, and maintain effective working relationships with internal and external partners. The role requires excellent organisational skills, discretion when handling confidential information, and the ability to work effectively under pressure in a fast-paced environment. This is an excellent opportunity for an experienced administrator or PA who thrives in a professional environment and is confident supporting senior leaders. Key Responsibilities Provide high-level administrative and executive support to senior leadership teams Act as a first point of contact for enquiries via phone, email, and correspondence Manage complex diaries, appointments, meetings, and travel arrangements Organise meetings, prepare agendas and papers, take minutes, and follow up on actions Coordinate workloads and priorities to meet deadlines and business needs Build and maintain effective relationships with colleagues, stakeholders, external organisations, and partners Prepare reports, presentations, and other business documents as required Handle sensitive and confidential information with professionalism and discretion Support projects, events, seminars, and conferences as required Maintain accurate records and ensure effective administrative systems are in place Assist with complaints, committee reports, and other governance-related activities where necessary Provide support and cover within the wider administration team during periods of absence Skills & Experience Administrative, PA, or executive support experience within a busy environment Experience managing multiple priorities and working to tight deadlines Strong diary management and organisational skills Excellent written and verbal communication skills Ability to build positive working relationships with stakeholders at all levels Experience handling confidential and sensitive information Excellent IT skills including Microsoft Office applications Ability to work independently, use initiative, and remain calm under pressure Minute-taking experience and strong attention to detail Knowledge or experience of Local Government or public sector environments would be advantageous Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Head of Software Engineering, this role provides management of testing resources and testing environments to meet A&O Shearman's business requirements, quality assurance goals, and compliance obligations. The role is a member of the Enterprise Architecture & Technology Platform teams and is responsible for defining the testing strategy and framework for the project delivery lifecycle, business as usual testing, directing external third-party service providers, and management of testing environments. The role is accountable for the efficacy, accuracy and completeness of project lifecycle testing, along with the security, integrity and performance of testing environments, and representing quality assurance at the Change Advisory board. The role also provides guidance and feedback on testing best practices to internal software engineering DevOps teams delivering bespoke software. Overseeing the testing of project delivery workstreams and business-as-usual testing. Managing and maintaining testing environments, collaborating with infrastructure and security teams to ensure the environments remain secure, available, and cost-effective, Owning the Test Data Management tooling and implementation across projects and teams. Attend Change Advisory Board (CAB) meetings as a representative for quality assurance. Maintain strong customer relationships with fee earners and business teams to manage the quality. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's testing and test environment strategy. Work with senior stakeholders from Infrastructure & Operations, Tech Delivery, and the Process Team to maximise the stability of releases. Act as the focal point for matters related to software testing strategy and environment management, providing expert guidance to other teams when required. Performance management of external testing teams, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Own the software testing strategy and environment management budget and benefits delivery, balancing priorities and clearly demonstrating the value that software testing strategy and environment management delivers whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in software testing strategy and environment management, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in manual and automated testing, preferably within the legal or professional services sector. Deep knowledge and understanding of automated testing of Cloud-based SaaS applications, testing environments, and operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with testing frameworks in the C#, JavaScript/TypeScript, PowerShell, and Python ecosystems. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large globally dispersed teams. Hands-on and current test automation practitioner and able to configure environments with scripting Experience within the IT industry, leading high-performing test teams. Working knowledge of creating, configuring and maintaining cloud-based test environments. Excellent stakeholder engagement and communication skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Randolph Hill Nursing Homes Group Ltd
City, Edinburgh
We care, the way you care Come and join us in Edinburgh! Randolph Hill are looking for an outstanding person to join us as a Care Assistant at either Ashley Court in Morningside or Blenham House in Sighthill. Permanent full or part time or bank posts are available. Market Leading Rates of Pay - from £14.32 - £19.86 per hour, with overtime at time plus 33% and career development potential Company Benefits; Excellent rate of pay - £14.32 £19.86 per hour - we are an accredited Living Wage employer Optional overtime paid at time + 33% (£19.05 - £26.41 per hour) Permanent full or part time or staff bank opportunities available Enhanced sick pay covering up to 28 weeks Fully funded stakeholder pension scheme Up to 33 days annual leave entitlement Long service holidays and awards Free parking on site Staff retail and leisure discounts through our benefits hub Rolling programme of mandatory training Structured career development opportunities up to Team Leader level Friendly, stable and supportive management and head office team "Recommend a Friend" scheme - £1000 for Nurses/£500 for Care Assistants Positive reputation of our nursing homes with lower staff turnover than the sector average Well run nursing homes with positive care inspection grades across our homes More flexible working patterns can be achieved, if required, working on our separate staff bank team Main responsibilities To promote the highest standards of care within the nursing home To uphold the residents rights to privacy, dignity and choice To provide a safe and healthy environment for residents, staff and visitors To adhere to SSSC Code of Conduct To set a good example at all times in respect of dress, manner, hygiene and behaviour To report any injuries, disease or dangerous practice to all relevant personnel To maintain correctly written records as required by the company and statutory bodies Knowledge, Skills and Experience Minimum of 1 years care experience gained within any care of the elderly setting, whether this be nursing home, hospital or community based. We are also keen to hear from student nurses From time to time we may consider people without experience if they have good reasons for looking to work within the care sector and depending on skill mix within the home at that time For Principal Carer post an SVQ 3 is essential along with team leadership experience in a care environment Experience of working with elderly people and knowledge of dementia, delivering clinical support in this area Time management, prioritisation of workload for self and greater team Ability to problem solve and manage a diverse range of situations effectively within a nursing home setting Strong oral and written communication skills, especially report writing Being able to deal with a variety of issues and respond appropriately Our Organisation Randolph Hill is one of Scotland s long standing, reputable providers of care for older people. We own and run 7 nursing homes across east central Scotland with strong care inspection grades and good staffing levels, making it the perfect place to develop your career whilst building positive relationships with our residents and delivering a higher standard of care in our purposely designed nursing homes. At Randolph Hill, we provide a structure where you can make a real difference. We are large enough to be able to provide what our teams need, such as a supportive management, detailed policies and procedures and regular comprehensive training, whilst still small enough to avoid becoming overly bureaucratic and making the right decision to fit each circumstance. We have a career pathway allowing our staff to progress their career with many examples. What do our Staff Say? It is important to me to be treated as a person and not just a number. This is achieved at Randolph Hill when the senior management team make an effort to get to know all the staff employed in all the homes. I have always had better job satisfaction when employed by a smaller company in comparison to larger care home providers. The rate of pay is competitive for the area I enjoy the experience of caring for my residents and feel satisfied when I am able to make a difference in a resident s quality of life. Randolph Hill provides a very comfortable environment and resources to make that possible. Randolph Hill provide a good and safe working environment, quality care and co-operative management and these were the most important factors in making my decision to join Randolph Hill. I am very proud to work for Randolph Hill. I have been employed by the company for over 5 years. The residents receive a high standard of care, delivered in a person centred manner. The staff and management have helped me to develop and progress in my career. All enquires will be treated in the strictest confidence.
Aug 05, 2026
Full time
We care, the way you care Come and join us in Edinburgh! Randolph Hill are looking for an outstanding person to join us as a Care Assistant at either Ashley Court in Morningside or Blenham House in Sighthill. Permanent full or part time or bank posts are available. Market Leading Rates of Pay - from £14.32 - £19.86 per hour, with overtime at time plus 33% and career development potential Company Benefits; Excellent rate of pay - £14.32 £19.86 per hour - we are an accredited Living Wage employer Optional overtime paid at time + 33% (£19.05 - £26.41 per hour) Permanent full or part time or staff bank opportunities available Enhanced sick pay covering up to 28 weeks Fully funded stakeholder pension scheme Up to 33 days annual leave entitlement Long service holidays and awards Free parking on site Staff retail and leisure discounts through our benefits hub Rolling programme of mandatory training Structured career development opportunities up to Team Leader level Friendly, stable and supportive management and head office team "Recommend a Friend" scheme - £1000 for Nurses/£500 for Care Assistants Positive reputation of our nursing homes with lower staff turnover than the sector average Well run nursing homes with positive care inspection grades across our homes More flexible working patterns can be achieved, if required, working on our separate staff bank team Main responsibilities To promote the highest standards of care within the nursing home To uphold the residents rights to privacy, dignity and choice To provide a safe and healthy environment for residents, staff and visitors To adhere to SSSC Code of Conduct To set a good example at all times in respect of dress, manner, hygiene and behaviour To report any injuries, disease or dangerous practice to all relevant personnel To maintain correctly written records as required by the company and statutory bodies Knowledge, Skills and Experience Minimum of 1 years care experience gained within any care of the elderly setting, whether this be nursing home, hospital or community based. We are also keen to hear from student nurses From time to time we may consider people without experience if they have good reasons for looking to work within the care sector and depending on skill mix within the home at that time For Principal Carer post an SVQ 3 is essential along with team leadership experience in a care environment Experience of working with elderly people and knowledge of dementia, delivering clinical support in this area Time management, prioritisation of workload for self and greater team Ability to problem solve and manage a diverse range of situations effectively within a nursing home setting Strong oral and written communication skills, especially report writing Being able to deal with a variety of issues and respond appropriately Our Organisation Randolph Hill is one of Scotland s long standing, reputable providers of care for older people. We own and run 7 nursing homes across east central Scotland with strong care inspection grades and good staffing levels, making it the perfect place to develop your career whilst building positive relationships with our residents and delivering a higher standard of care in our purposely designed nursing homes. At Randolph Hill, we provide a structure where you can make a real difference. We are large enough to be able to provide what our teams need, such as a supportive management, detailed policies and procedures and regular comprehensive training, whilst still small enough to avoid becoming overly bureaucratic and making the right decision to fit each circumstance. We have a career pathway allowing our staff to progress their career with many examples. What do our Staff Say? It is important to me to be treated as a person and not just a number. This is achieved at Randolph Hill when the senior management team make an effort to get to know all the staff employed in all the homes. I have always had better job satisfaction when employed by a smaller company in comparison to larger care home providers. The rate of pay is competitive for the area I enjoy the experience of caring for my residents and feel satisfied when I am able to make a difference in a resident s quality of life. Randolph Hill provides a very comfortable environment and resources to make that possible. Randolph Hill provide a good and safe working environment, quality care and co-operative management and these were the most important factors in making my decision to join Randolph Hill. I am very proud to work for Randolph Hill. I have been employed by the company for over 5 years. The residents receive a high standard of care, delivered in a person centred manner. The staff and management have helped me to develop and progress in my career. All enquires will be treated in the strictest confidence.
What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Cloud Platform Architect, this role will be responsible for the design of Cloud and infrastructure services and processes that make up the Cloud & Infrastructure Platform that support the A&O Shearman business, globally. These services and process include the cloud services, networks, software and other resources required to deliver the Platform The role translates business requirements into technical and process designs and guides engineering teams through delivery, ensuring the A&OS Cloud and Infrastructure Platform meets the current and future needs of the global business, is secure, operationally excellent and is cost efficient Defines, designs and delivers the network and infrastructure architecture for all Cloud, WAN and LAN requirements including all end user compute requirements The role works with global IT leadership to translate business goals into technology and process designs to support the delivery of the Cloud and Infrastructure Platform Roadmap The role works with project delivery leadership to support business projects which require Cloud and Infrastructure Platform services Accountable for all aspects of the A&OS network architecture and engineering, including delivery of functional and non-functional requirements, meeting operational and project cost constraints. Accountable for ensuring the future network architecture meets the A&OS business needs. This includes ownership of network designs for all projects, growth and changing requirements. Accountable for delivering the architecture, designs and engineering for multiple, complex projects from across the business as well as the core Cloud Platform Roadmap, often concurrently. These will come from a variety of stakeholders and locations across the globe Able to effectively manage the workload for network architecture, design and engineering from across multiple complex projects and the core Cloud Platform Roadmap concurrently, to ensure successful delivery to business expectations and timelines Support the Cloud Platform Architect to: Ensure the multi-year Cloud & Infrastructure Platform Roadmap is continuously maintained, aligned to the business goals and strategy, delivering security, operational excellence and cost efficiency Ensure the multi-year Cloud & Infrastructure Platform Roadmap is delivered. Lead architecture and engineering resources to deliver designs and change, while ensuring compliance with governance frameworks, best practice, risk management, guardrails and compliance across engineering teams. These resources will be a mix of internal and external resources Deliver designs for the Cloud and Infrastructure Platform and other business projects using blueprints, technical specifications, and standards Support the development of business cases for new initiatives which require the Cloud and infrastructure Platform services and processes Engage and contract with external suppliers, with commercial acumen Ensure the successful delivery of the critical services that other technology Platforms, business and customer projects will need to consume from the Cloud & Infrastructure Platform. This will include: Providing timeline, skills and effort estimates to projects for solution design and delivery Forecasting capacity requirements and ensuring these are ready when required Forecasting future demand for services and processes to ensure innovative solutions are available to support these when required What you will have Must have relevant technical architecture qualifications and certifications for at least one of the major Cloud providers, preferably Microsoft Azure Deep expertise of at least one Cloud provider, preferably Microsoft Azure and associated network services Experience in technology architecture, engineering and networking using a range of technology tools to perform these roles Deep understanding and experience of Cloud Computing, Network design and protocols, Storage, Infrastructure as Code, Containerization and Information Security Ability to solve complex business and technology problems in demanding timescales Ability to understand and translate business goals and strategy into technology designs Ability to innovate and drive adoption of new technologies to ensure the Cloud and Infrastructure Platform is continuously ready to meet new business demands Strong understanding and experience of using architectural governance frameworks, best practices, compliance and risk management Must have operated architectural governance processes and logistics, including design authorities and design review Good understanding and experience of the project delivery lifecycle, from concept to delivery, delivery methodologies and finance Good understanding and experience of the operational lifecycle, from go-live to decommissioning and what is required to maintain an industry leading operational environment Ability to select and work with vendors to deliver business outcomes on time, budget and scope Ability to influence stakeholders including IT leadership and peers across the global IT organization Excellent communication and presentation skills NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Are you an experienced sales professional with a background in window and door hardware? Looking to join a market-leading business with an excellent reputation and ambitious growth plans? Our client is a long-established specialist supplier to the UK fenestration industry, with over 35 years of success supplying high-quality hardware solutions to window and door fabricators, installers and trade professionals. Due to continued expansion, they are seeking a commercially driven Sales Manager to develop existing customer relationships while identifying and winning new business across the Midlands and M62 Corridor. The Role Manage and grow an established customer base across your territory Develop new business opportunities within the fenestration sector Promote a comprehensive range of premium window and door hardware solutions Provide technical and commercial support to customers Deliver product demonstrations and presentations where required Work closely with internal teams to deliver outstanding customer service Monitor market trends and competitor activity to maximise opportunities. About You Proven sales experience within the window, door or architectural hardware industry Strong knowledge of PVCu and aluminium window and door hardware Experience working with fabricators, manufacturers or installers. A track record of winning new business while managing key accounts. Excellent communication, negotiation and relationship-building skills. A full UK driving licence. What's on Offer? Competitive basic salary. Performance-related bonus. Company car or car allowance. Pension scheme. Ongoing product and technical training. Genuine career progression with a successful and growing business. If you're an ambitious sales professional looking to join a respected industry leader with an excellent product offering and exciting growth plans, please get in touch quoting MM6692
Aug 05, 2026
Full time
Are you an experienced sales professional with a background in window and door hardware? Looking to join a market-leading business with an excellent reputation and ambitious growth plans? Our client is a long-established specialist supplier to the UK fenestration industry, with over 35 years of success supplying high-quality hardware solutions to window and door fabricators, installers and trade professionals. Due to continued expansion, they are seeking a commercially driven Sales Manager to develop existing customer relationships while identifying and winning new business across the Midlands and M62 Corridor. The Role Manage and grow an established customer base across your territory Develop new business opportunities within the fenestration sector Promote a comprehensive range of premium window and door hardware solutions Provide technical and commercial support to customers Deliver product demonstrations and presentations where required Work closely with internal teams to deliver outstanding customer service Monitor market trends and competitor activity to maximise opportunities. About You Proven sales experience within the window, door or architectural hardware industry Strong knowledge of PVCu and aluminium window and door hardware Experience working with fabricators, manufacturers or installers. A track record of winning new business while managing key accounts. Excellent communication, negotiation and relationship-building skills. A full UK driving licence. What's on Offer? Competitive basic salary. Performance-related bonus. Company car or car allowance. Pension scheme. Ongoing product and technical training. Genuine career progression with a successful and growing business. If you're an ambitious sales professional looking to join a respected industry leader with an excellent product offering and exciting growth plans, please get in touch quoting MM6692
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Lead Engineer (Integration), this role supports the design, development, and maintenance of custom integrations that connect A&O Shearman's key legal systems, and which support the ingestion, time recording, and document storage of legal Matters. The role is accountable for the correct operation, availability, performance, and security of the integration platform. Develop and operate integration platforms in alignment with the firm's strategy, standards, and policies. Develop microservices and web apps to connect systems using integration platforms. Develop customer relationships with fee earners and business teams to manage the delivery of software solutions and tooling. Participate in agile ceremonies such as sprint planning, retrospectives, and demos. Work with IT stakeholders to refine acceptance criteria. Write unit, integration, and acceptance tests. Improve and extend CI/CD pipelines. Provide 3rd line support for operational issues, working with Technology Services to resolve operational issues and plan and deploy software releases. Investigate and support legal workflow issues. Act as the focal point for matters related to integration engineering, providing guidance to other teams when required. Contribute to continuous improvement of QA processes and tools. Support the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's development of software solutions and tooling. Work with stakeholders from Enterprise Architecture, Data Governance and Information Security to ensure solutions are performant, compliant and secure. Support service provider reviews to assess performance against service targets, drive innovation, and ensure any remediation activities are being delivered. Identify and pursue opportunities for continuous improvement in integration engineering. Including improving software solutions tooling. Working with system and solution architects, contribute to the integration engineering standards, API development standards, and more broadly, to the Engineering Centre of Excellence documentation. What you will have Experience: Direct or related experience in .NET development, preferably within the legal or professional services sector. Demonstrable problem-solving skills using the latest versions of C#. Strong understanding of software architecture, patterns, testing, and debugging. Knowledge and understanding of scalable, cloud-based systems and operational management. Knowledge of IT strategic planning, design, and operations processes. Familiarity with Agile software development practices Solid understanding of the testing pyramid and testing trade-offs, Knowledge of current IT and data market trends and technology innovations. Background in the IT industry, with experience managing and developing cloud-based systems. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 05, 2026
Full time
What you will do Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process owners and stakeholders to make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The IT Process Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Support the day-to-day running of assigned ITSM processes by following defined steps, keeping records up to date, completing basic compliance checks, and producing routine management information (MI). Flag risks, exceptions and decision points and escalate them to the appropriate process owner(s) or forum for direction and approval. Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and assigned to the relevant teams, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance, and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and confirm that tooling and reports support the documented process steps. Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
