BDS Recruitment are working with a London based housing association to recruit a Solicitor on an initial 6 month basis. This role offers a hybrid approach and rates start at 65 per hour Umbrella Duties: Provide expert legal advice, guidance, and case support on all housing disrepair matters to ensure compliance with relevant legislation, cost-effective resolution of disputes, and excellent outcomes for residents Review cases, advising on strengths, risks, quantum, and settlement terms, ensuring alignment with policy and legal requirements. Lead on the development and dissemination of best practice in disrepair case management Support and guide caseworkers to ensure procedural compliance, cost-effectiveness, and customer-focused solutions. Maintain up-to-date knowledge of legislative changes and case law affecting housing disrepair, and brief the business accordingly. Criteria: Qualified Solicitor or Barrister with current practising certificate (England & Wales). In-depth knowledge of housing disrepair legislation, relevant case law, and pre-action protocol. Experience advising on housing management matters, including disrepair, ASB, tenancy breach, rent recovery, and succession. Proven track record of resolving disrepair claims cost-effectively, including negotiation and litigation Please apply now for immediate consideration or call Vickie Marshall for further information
Aug 14, 2026
Full time
BDS Recruitment are working with a London based housing association to recruit a Solicitor on an initial 6 month basis. This role offers a hybrid approach and rates start at 65 per hour Umbrella Duties: Provide expert legal advice, guidance, and case support on all housing disrepair matters to ensure compliance with relevant legislation, cost-effective resolution of disputes, and excellent outcomes for residents Review cases, advising on strengths, risks, quantum, and settlement terms, ensuring alignment with policy and legal requirements. Lead on the development and dissemination of best practice in disrepair case management Support and guide caseworkers to ensure procedural compliance, cost-effectiveness, and customer-focused solutions. Maintain up-to-date knowledge of legislative changes and case law affecting housing disrepair, and brief the business accordingly. Criteria: Qualified Solicitor or Barrister with current practising certificate (England & Wales). In-depth knowledge of housing disrepair legislation, relevant case law, and pre-action protocol. Experience advising on housing management matters, including disrepair, ASB, tenancy breach, rent recovery, and succession. Proven track record of resolving disrepair claims cost-effectively, including negotiation and litigation Please apply now for immediate consideration or call Vickie Marshall for further information
Job Title : Homelessness Caseworker Salary : 32 Umbrella per hour Location : Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Role Purpose The Caseworker plays a key role in delivering high-quality homelessness prevention, relief and housing advice services to residents. Working within the Housing Needs and Homelessness Service, the postholder will manage a varied caseload, providing proactive, person-centred support to prevent homelessness, relieve homelessness where prevention is not possible, and help residents secure sustainable housing solutions. The role involves carrying out statutory homelessness assessments, developing Personalised Housing Plans (PHPs), managing prevention, relief and main housing duty cases, supporting move-on from temporary accommodation, and providing specialist housing advice. The Caseworker will work collaboratively with internal departments, Registered Social Landlords (RSLs), landlords, voluntary organisations and other partner agencies to deliver positive outcomes for residents while ensuring compliance with housing legislation and Council policies. Key Responsibilities - Deliver comprehensive housing advice and homelessness prevention services in accordance with the Homelessness Reduction Act 2017 and associated legislation. - Manage a diverse caseload from initial enquiry through to case closure, ensuring timely and legally compliant case management. - Conduct statutory homelessness assessments and determine duties owed to applicants. - Develop and review Personalised Housing Plans (PHPs), agreeing practical and achievable reasonable steps with applicants. - Work proactively to prevent homelessness through negotiation, mediation and early intervention. - Support applicants to access housing options including social housing, the private rented sector, low-cost home ownership and supported accommodation. - Provide advice on tenancy rights, security of tenure, welfare benefits and financial assistance, including Discretionary Housing Payments (DHPs). Case Management - Deliver prevention, relief, main housing duty and move-on casework to a high professional standard. - Maintain accurate and comprehensive case records using the Council's case management systems, ensuring GDPR compliance. - Prepare statutory decision letters, reports and legal documentation within required timescales. - Support homelessness reviews and prepare documentation for legal proceedings where required. - Manage complex cases involving multiple agencies and competing priorities. Move-On & Temporary Accommodation - Support residents to move from temporary accommodation into suitable, sustainable long-term housing. - Identify and secure housing solutions through effective partnership working with landlords, letting agents, Registered Social Landlords and housing providers. - Promote effective use of the Council's Housing Allocations Policy and private rented sector options. - Investigate cases involving abandoned, sub-let or misused temporary accommodation where appropriate. Customer Service - Deliver an excellent customer-focused service that reflects the Council's commitment to putting residents first. - Empower residents to make informed housing decisions and improve their long-term housing independence. - Communicate clearly and professionally with residents, elected members, colleagues and external organisations. - Manage challenging situations with empathy, professionalism and resilience. Service Development & Performance - Contribute to service improvements, policy development and transformation initiatives. - Support the delivery of Housing Strategy, Homelessness Strategy and Rough Sleeping Strategy objectives. - Maintain up-to-date knowledge of housing legislation, policy, guidance and best practice. - Participate in training, supervision, appraisals and continuous professional development. - Contribute to achieving team performance indicators and statutory targets. Person Specification Essential Qualifications - Appropriate qualification in Housing, Social Care, Public Services or a related discipline, or equivalent relevant experience. - GCSE (or equivalent) in English and Maths (Grade C/Level 4 or above). Essential Experience - Managing housing, homelessness or related casework. - Interviewing and assessing customers with housing needs. - Applying housing legislation and statutory guidance. - Managing complex caseloads and competing priorities. - Working collaboratively with internal and external partners. - Resolving conflict through negotiation and mediation. - Working within performance targets and statutory deadlines. Essential Knowledge - Homelessness Reduction Act 2017 and associated legislation. - Housing Act 1996 (as amended). - Housing allocations and homelessness prevention. - Welfare benefits and Discretionary Housing Payments. - Safeguarding adults and children. - Housing options including private rented sector and temporary accommodation. - Relevant Codes of Guidance and housing case law. Essential Skills - Excellent communication and interpersonal skills. - Strong assessment, analytical and decision-making ability. - Ability to produce accurate reports and statutory correspondence. - Excellent organisational and case management skills. - Strong negotiation and influencing skills. - Ability to manage challenging behaviour professionally. - Competent user of Microsoft Office and housing management systems. - Ability to work independently and as part of a multidisciplinary team. Desirable - Professional housing qualification (CIH, NVQ, Diploma or Degree). - Experience of move-on and temporary accommodation services. - Experience preparing legal case files and review documentation. - Full UK driving licence.
Aug 13, 2026
Seasonal
Job Title : Homelessness Caseworker Salary : 32 Umbrella per hour Location : Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Role Purpose The Caseworker plays a key role in delivering high-quality homelessness prevention, relief and housing advice services to residents. Working within the Housing Needs and Homelessness Service, the postholder will manage a varied caseload, providing proactive, person-centred support to prevent homelessness, relieve homelessness where prevention is not possible, and help residents secure sustainable housing solutions. The role involves carrying out statutory homelessness assessments, developing Personalised Housing Plans (PHPs), managing prevention, relief and main housing duty cases, supporting move-on from temporary accommodation, and providing specialist housing advice. The Caseworker will work collaboratively with internal departments, Registered Social Landlords (RSLs), landlords, voluntary organisations and other partner agencies to deliver positive outcomes for residents while ensuring compliance with housing legislation and Council policies. Key Responsibilities - Deliver comprehensive housing advice and homelessness prevention services in accordance with the Homelessness Reduction Act 2017 and associated legislation. - Manage a diverse caseload from initial enquiry through to case closure, ensuring timely and legally compliant case management. - Conduct statutory homelessness assessments and determine duties owed to applicants. - Develop and review Personalised Housing Plans (PHPs), agreeing practical and achievable reasonable steps with applicants. - Work proactively to prevent homelessness through negotiation, mediation and early intervention. - Support applicants to access housing options including social housing, the private rented sector, low-cost home ownership and supported accommodation. - Provide advice on tenancy rights, security of tenure, welfare benefits and financial assistance, including Discretionary Housing Payments (DHPs). Case Management - Deliver prevention, relief, main housing duty and move-on casework to a high professional standard. - Maintain accurate and comprehensive case records using the Council's case management systems, ensuring GDPR compliance. - Prepare statutory decision letters, reports and legal documentation within required timescales. - Support homelessness reviews and prepare documentation for legal proceedings where required. - Manage complex cases involving multiple agencies and competing priorities. Move-On & Temporary Accommodation - Support residents to move from temporary accommodation into suitable, sustainable long-term housing. - Identify and secure housing solutions through effective partnership working with landlords, letting agents, Registered Social Landlords and housing providers. - Promote effective use of the Council's Housing Allocations Policy and private rented sector options. - Investigate cases involving abandoned, sub-let or misused temporary accommodation where appropriate. Customer Service - Deliver an excellent customer-focused service that reflects the Council's commitment to putting residents first. - Empower residents to make informed housing decisions and improve their long-term housing independence. - Communicate clearly and professionally with residents, elected members, colleagues and external organisations. - Manage challenging situations with empathy, professionalism and resilience. Service Development & Performance - Contribute to service improvements, policy development and transformation initiatives. - Support the delivery of Housing Strategy, Homelessness Strategy and Rough Sleeping Strategy objectives. - Maintain up-to-date knowledge of housing legislation, policy, guidance and best practice. - Participate in training, supervision, appraisals and continuous professional development. - Contribute to achieving team performance indicators and statutory targets. Person Specification Essential Qualifications - Appropriate qualification in Housing, Social Care, Public Services or a related discipline, or equivalent relevant experience. - GCSE (or equivalent) in English and Maths (Grade C/Level 4 or above). Essential Experience - Managing housing, homelessness or related casework. - Interviewing and assessing customers with housing needs. - Applying housing legislation and statutory guidance. - Managing complex caseloads and competing priorities. - Working collaboratively with internal and external partners. - Resolving conflict through negotiation and mediation. - Working within performance targets and statutory deadlines. Essential Knowledge - Homelessness Reduction Act 2017 and associated legislation. - Housing Act 1996 (as amended). - Housing allocations and homelessness prevention. - Welfare benefits and Discretionary Housing Payments. - Safeguarding adults and children. - Housing options including private rented sector and temporary accommodation. - Relevant Codes of Guidance and housing case law. Essential Skills - Excellent communication and interpersonal skills. - Strong assessment, analytical and decision-making ability. - Ability to produce accurate reports and statutory correspondence. - Excellent organisational and case management skills. - Strong negotiation and influencing skills. - Ability to manage challenging behaviour professionally. - Competent user of Microsoft Office and housing management systems. - Ability to work independently and as part of a multidisciplinary team. Desirable - Professional housing qualification (CIH, NVQ, Diploma or Degree). - Experience of move-on and temporary accommodation services. - Experience preparing legal case files and review documentation. - Full UK driving licence.
Role: Senior Caseworker Based: Camberwell with frequent travel across London, primarily Lambeth Rate: £17 ph PAYE or £22 ph Umb Start Date: ASAP Duration: Temp ongoing Hours: 35 hours per week Monday to Friday - 9am 5pm Hybrid: 1 day in office in Camberwell 4 days outreach and work from home Our client is looking for a Senior Caseworker to be part of the Lambeth Floating Support team. To support young people to sustain tenancies as well as source suitable tenancies in line with procedures in place. This service will also support Social Workers and Personal Advisors and placement keyworkers to support move on options. The medium-level floating support team will work with young people who require support when moving into independent living in order to address support needs and sustain their tenancies. Synopsis of Duties Managing and monitoring project budgets and finances. Working closely with the Finance team and project managers to set an annual budget for each area of responsibility. Regularly reviewing income and expenditure against this budget with project managers and Finance team. Working closely with both Finance team and Bid team to design budgets for bid proposals To lead by example; be the day-to-day expert within team, be a positive role model to the team of caseworkers and escalate concerns to the Team Leader or Service Manager and providing data and narrative reports for internal and external purposes. To ensure, on a day-to-day basis, all monitoring information and evidence is being recorded and collated in line with agreed processes and procedures To contribute to the services out-of-hour rota as required To work closely with the Team Manager to ensure the team can work effectively e.g. identifying training opportunities, peer-supervision To provide support, advice and advocacy for young people regarding accommodation. To produce support plans and risk management plans based on assessments. To promote inter-agency collaboration in the assessment and planning process, and to include appropriate agencies in the delivery of the service To develop and maintain relationships with partner agencies, including community-based services such as police, YOT, Probation, children s services, local authorities and other voluntary sector organisations ensuring appropriate information is shared, supported referrals are made and avoiding duplication of support To deliver a holistic support service working solo or with colleagues as the situation dictates; providing a practical service that will include social support, housing support, accompanying appointments, viewings, ETE options, benefits work, debt advice, assistance obtaining furniture, liaising with utilities, appearing in court, DIY work and cleaning To close cases efficiently and positively, including identifying a referral route for young people and when required. To promote the value of lifestyle changes to the young people being supported To invest in your personal development by attending core and additional training to keep abreast of issues facing children and young people such as Trauma Informed Training, Child Criminal (and sexual) exploitation and contextual safeguarding) Support Team manager with presentations and support the team/caseworkers with complex caseloads by providing solutions and personal development, learning and day to day tasks To carry out any other similar duties as required and be flexible to the changing needs of this, fast paced service Essential Requirements: Experience of supporting Young People with Housing support and Tenancy Sustainment Experience of supervising staff and/or volunteers Proven experience of engaging positively with vulnerable young people or other vulnerable groups with understanding and knowledge of relevant policies and legislation Experience of using support plans to enable young people to successfully access and sustain accommodation and support services Substantial experience of providing support, advice and advocacy and communicating effectively, the needs of young people to other professionals Experience in working as part of a multiagency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project DBS on the update service Available immediately Supporting Futures Consulting acts as both an employer and an agency.
Aug 13, 2026
Seasonal
Role: Senior Caseworker Based: Camberwell with frequent travel across London, primarily Lambeth Rate: £17 ph PAYE or £22 ph Umb Start Date: ASAP Duration: Temp ongoing Hours: 35 hours per week Monday to Friday - 9am 5pm Hybrid: 1 day in office in Camberwell 4 days outreach and work from home Our client is looking for a Senior Caseworker to be part of the Lambeth Floating Support team. To support young people to sustain tenancies as well as source suitable tenancies in line with procedures in place. This service will also support Social Workers and Personal Advisors and placement keyworkers to support move on options. The medium-level floating support team will work with young people who require support when moving into independent living in order to address support needs and sustain their tenancies. Synopsis of Duties Managing and monitoring project budgets and finances. Working closely with the Finance team and project managers to set an annual budget for each area of responsibility. Regularly reviewing income and expenditure against this budget with project managers and Finance team. Working closely with both Finance team and Bid team to design budgets for bid proposals To lead by example; be the day-to-day expert within team, be a positive role model to the team of caseworkers and escalate concerns to the Team Leader or Service Manager and providing data and narrative reports for internal and external purposes. To ensure, on a day-to-day basis, all monitoring information and evidence is being recorded and collated in line with agreed processes and procedures To contribute to the services out-of-hour rota as required To work closely with the Team Manager to ensure the team can work effectively e.g. identifying training opportunities, peer-supervision To provide support, advice and advocacy for young people regarding accommodation. To produce support plans and risk management plans based on assessments. To promote inter-agency collaboration in the assessment and planning process, and to include appropriate agencies in the delivery of the service To develop and maintain relationships with partner agencies, including community-based services such as police, YOT, Probation, children s services, local authorities and other voluntary sector organisations ensuring appropriate information is shared, supported referrals are made and avoiding duplication of support To deliver a holistic support service working solo or with colleagues as the situation dictates; providing a practical service that will include social support, housing support, accompanying appointments, viewings, ETE options, benefits work, debt advice, assistance obtaining furniture, liaising with utilities, appearing in court, DIY work and cleaning To close cases efficiently and positively, including identifying a referral route for young people and when required. To promote the value of lifestyle changes to the young people being supported To invest in your personal development by attending core and additional training to keep abreast of issues facing children and young people such as Trauma Informed Training, Child Criminal (and sexual) exploitation and contextual safeguarding) Support Team manager with presentations and support the team/caseworkers with complex caseloads by providing solutions and personal development, learning and day to day tasks To carry out any other similar duties as required and be flexible to the changing needs of this, fast paced service Essential Requirements: Experience of supporting Young People with Housing support and Tenancy Sustainment Experience of supervising staff and/or volunteers Proven experience of engaging positively with vulnerable young people or other vulnerable groups with understanding and knowledge of relevant policies and legislation Experience of using support plans to enable young people to successfully access and sustain accommodation and support services Substantial experience of providing support, advice and advocacy and communicating effectively, the needs of young people to other professionals Experience in working as part of a multiagency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project DBS on the update service Available immediately Supporting Futures Consulting acts as both an employer and an agency.
Job Title : Homelessness Caseworker Salary :£32 Umbrella per hour Location : Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Role Purpose The Caseworker plays a key role in delivering high-quality homelessness prevention, relief and housing advice services to residents. Working within the Housing Needs and Homelessness Service, the postholder will manage a varied caseload, providing proactive, person-centred support to prevent homelessness, relieve homelessness where prevention is not possible, and help residents secure sustainable housing solutions. The role involves carrying out statutory homelessness assessments, developing Personalised Housing Plans (PHPs), managing prevention, relief and main housing duty cases, supporting move-on from temporary accommodation, and providing specialist housing advice. The Caseworker will work collaboratively with internal departments, Registered Social Landlords (RSLs), landlords, voluntary organisations and other partner agencies to deliver positive outcomes for residents while ensuring compliance with housing legislation and Council policies. Key Responsibilities - Deliver comprehensive housing advice and homelessness prevention services in accordance with the Homelessness Reduction Act 2017 and associated legislation. - Manage a diverse caseload from initial enquiry through to case closure, ensuring timely and legally compliant case management. - Conduct statutory homelessness assessments and determine duties owed to applicants. - Develop and review Personalised Housing Plans (PHPs), agreeing practical and achievable reasonable steps with applicants. - Work proactively to prevent homelessness through negotiation, mediation and early intervention. - Support applicants to access housing options including social housing, the private rented sector, low-cost home ownership and supported accommodation. - Provide advice on tenancy rights, security of tenure, welfare benefits and financial assistance, including Discretionary Housing Payments (DHPs). Case Management - Deliver prevention, relief, main housing duty and move-on casework to a high professional standard. - Maintain accurate and comprehensive case records using the Council's case management systems, ensuring GDPR compliance. - Prepare statutory decision letters, reports and legal documentation within required timescales. - Support homelessness reviews and prepare documentation for legal proceedings where required. - Manage complex cases involving multiple agencies and competing priorities. Move-On & Temporary Accommodation - Support residents to move from temporary accommodation into suitable, sustainable long-term housing. - Identify and secure housing solutions through effective partnership working with landlords, letting agents, Registered Social Landlords and housing providers. - Promote effective use of the Council's Housing Allocations Policy and private rented sector options. - Investigate cases involving abandoned, sub-let or misused temporary accommodation where appropriate. Customer Service - Deliver an excellent customer-focused service that reflects the Council's commitment to putting residents first. - Empower residents to make informed housing decisions and improve their long-term housing independence. - Communicate clearly and professionally with residents, elected members, colleagues and external organisations. - Manage challenging situations with empathy, professionalism and resilience. Service Development & Performance - Contribute to service improvements, policy development and transformation initiatives. - Support the delivery of Housing Strategy, Homelessness Strategy and Rough Sleeping Strategy objectives. - Maintain up-to-date knowledge of housing legislation, policy, guidance and best practice. - Participate in training, supervision, appraisals and continuous professional development. - Contribute to achieving team performance indicators and statutory targets. Person Specification Essential Qualifications - Appropriate qualification in Housing, Social Care, Public Services or a related discipline, or equivalent relevant experience. - GCSE (or equivalent) in English and Maths (Grade C/Level 4 or above). Essential Experience - Managing housing, homelessness or related casework. - Interviewing and assessing customers with housing needs. - Applying housing legislation and statutory guidance. - Managing complex caseloads and competing priorities. - Working collaboratively with internal and external partners. - Resolving conflict through negotiation and mediation. - Working within performance targets and statutory deadlines. Essential Knowledge - Homelessness Reduction Act 2017 and associated legislation. - Housing Act 1996 (as amended). - Housing allocations and homelessness prevention. - Welfare benefits and Discretionary Housing Payments. - Safeguarding adults and children. - Housing options including private rented sector and temporary accommodation. - Relevant Codes of Guidance and housing case law. Essential Skills - Excellent communication and interpersonal skills. - Strong assessment, analytical and decision-making ability. - Ability to produce accurate reports and statutory correspondence. - Excellent organisational and case management skills. - Strong negotiation and influencing skills. - Ability to manage challenging behaviour professionally. - Competent user of Microsoft Office and housing management systems. - Ability to work independently and as part of a multidisciplinary team. Desirable - Professional housing qualification (CIH, NVQ, Diploma or Degree). - Experience of move-on and temporary accommodation services. - Experience preparing legal case files and review documentation. - Full UK driving licence.
Aug 13, 2026
Full time
Job Title : Homelessness Caseworker Salary :£32 Umbrella per hour Location : Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Role Purpose The Caseworker plays a key role in delivering high-quality homelessness prevention, relief and housing advice services to residents. Working within the Housing Needs and Homelessness Service, the postholder will manage a varied caseload, providing proactive, person-centred support to prevent homelessness, relieve homelessness where prevention is not possible, and help residents secure sustainable housing solutions. The role involves carrying out statutory homelessness assessments, developing Personalised Housing Plans (PHPs), managing prevention, relief and main housing duty cases, supporting move-on from temporary accommodation, and providing specialist housing advice. The Caseworker will work collaboratively with internal departments, Registered Social Landlords (RSLs), landlords, voluntary organisations and other partner agencies to deliver positive outcomes for residents while ensuring compliance with housing legislation and Council policies. Key Responsibilities - Deliver comprehensive housing advice and homelessness prevention services in accordance with the Homelessness Reduction Act 2017 and associated legislation. - Manage a diverse caseload from initial enquiry through to case closure, ensuring timely and legally compliant case management. - Conduct statutory homelessness assessments and determine duties owed to applicants. - Develop and review Personalised Housing Plans (PHPs), agreeing practical and achievable reasonable steps with applicants. - Work proactively to prevent homelessness through negotiation, mediation and early intervention. - Support applicants to access housing options including social housing, the private rented sector, low-cost home ownership and supported accommodation. - Provide advice on tenancy rights, security of tenure, welfare benefits and financial assistance, including Discretionary Housing Payments (DHPs). Case Management - Deliver prevention, relief, main housing duty and move-on casework to a high professional standard. - Maintain accurate and comprehensive case records using the Council's case management systems, ensuring GDPR compliance. - Prepare statutory decision letters, reports and legal documentation within required timescales. - Support homelessness reviews and prepare documentation for legal proceedings where required. - Manage complex cases involving multiple agencies and competing priorities. Move-On & Temporary Accommodation - Support residents to move from temporary accommodation into suitable, sustainable long-term housing. - Identify and secure housing solutions through effective partnership working with landlords, letting agents, Registered Social Landlords and housing providers. - Promote effective use of the Council's Housing Allocations Policy and private rented sector options. - Investigate cases involving abandoned, sub-let or misused temporary accommodation where appropriate. Customer Service - Deliver an excellent customer-focused service that reflects the Council's commitment to putting residents first. - Empower residents to make informed housing decisions and improve their long-term housing independence. - Communicate clearly and professionally with residents, elected members, colleagues and external organisations. - Manage challenging situations with empathy, professionalism and resilience. Service Development & Performance - Contribute to service improvements, policy development and transformation initiatives. - Support the delivery of Housing Strategy, Homelessness Strategy and Rough Sleeping Strategy objectives. - Maintain up-to-date knowledge of housing legislation, policy, guidance and best practice. - Participate in training, supervision, appraisals and continuous professional development. - Contribute to achieving team performance indicators and statutory targets. Person Specification Essential Qualifications - Appropriate qualification in Housing, Social Care, Public Services or a related discipline, or equivalent relevant experience. - GCSE (or equivalent) in English and Maths (Grade C/Level 4 or above). Essential Experience - Managing housing, homelessness or related casework. - Interviewing and assessing customers with housing needs. - Applying housing legislation and statutory guidance. - Managing complex caseloads and competing priorities. - Working collaboratively with internal and external partners. - Resolving conflict through negotiation and mediation. - Working within performance targets and statutory deadlines. Essential Knowledge - Homelessness Reduction Act 2017 and associated legislation. - Housing Act 1996 (as amended). - Housing allocations and homelessness prevention. - Welfare benefits and Discretionary Housing Payments. - Safeguarding adults and children. - Housing options including private rented sector and temporary accommodation. - Relevant Codes of Guidance and housing case law. Essential Skills - Excellent communication and interpersonal skills. - Strong assessment, analytical and decision-making ability. - Ability to produce accurate reports and statutory correspondence. - Excellent organisational and case management skills. - Strong negotiation and influencing skills. - Ability to manage challenging behaviour professionally. - Competent user of Microsoft Office and housing management systems. - Ability to work independently and as part of a multidisciplinary team. Desirable - Professional housing qualification (CIH, NVQ, Diploma or Degree). - Experience of move-on and temporary accommodation services. - Experience preparing legal case files and review documentation. - Full UK driving licence.
The Role As a Housing Repairs Administrator, you will be the first point of contact for tenants reporting repairs and maintenance issues. You'll provide advice, process repair requests, coordinate with contractors and internal teams, and keep customers informed throughout the repair journey. No two days are the same you could be dealing with anything from a leaking tap to a major property repair requiring extensive works. Key Responsibilities Provide professional and friendly support to customers via telephone, email, and written correspondence. Assess, log, and process housing repair requests using the Orchard housing management system. Update repair records and amend jobs as required. Liaise with contractors, tradespeople, and the Housing Repairs Team to ensure repairs are completed efficiently. Work collaboratively with specialist teams across the council. Process invoices, respond to contractor enquiries, and manage associated administration tasks. Keep customers updated on repair progress and help prioritise jobs alongside Team Leaders and caseworkers. Manage enquiries relating to rental garage stock, including repairs, new tenancies, and tenancy swaps. Maintain accurate records and ensure a high standard of customer service at all times. About You We're looking for an organised and proactive individual who enjoys working in a fast-paced environment and delivering excellent customer service. Essential Skills & Experience Strong administrative and organisational skills. Excellent communication and interpersonal skills with the confidence to deal with a wide range of customers. A conscientious approach with strong attention to detail. Good numeracy and literacy skills. Strong IT skills and confidence using databases and Microsoft Office applications. Ability to work effectively as part of a team. Ability to prioritise workloads, use initiative, and solve problems independently. Desirable Previous experience in housing, repairs administration, or customer service. Knowledge of housing management systems such as Orchard .
Aug 12, 2026
Contractor
The Role As a Housing Repairs Administrator, you will be the first point of contact for tenants reporting repairs and maintenance issues. You'll provide advice, process repair requests, coordinate with contractors and internal teams, and keep customers informed throughout the repair journey. No two days are the same you could be dealing with anything from a leaking tap to a major property repair requiring extensive works. Key Responsibilities Provide professional and friendly support to customers via telephone, email, and written correspondence. Assess, log, and process housing repair requests using the Orchard housing management system. Update repair records and amend jobs as required. Liaise with contractors, tradespeople, and the Housing Repairs Team to ensure repairs are completed efficiently. Work collaboratively with specialist teams across the council. Process invoices, respond to contractor enquiries, and manage associated administration tasks. Keep customers updated on repair progress and help prioritise jobs alongside Team Leaders and caseworkers. Manage enquiries relating to rental garage stock, including repairs, new tenancies, and tenancy swaps. Maintain accurate records and ensure a high standard of customer service at all times. About You We're looking for an organised and proactive individual who enjoys working in a fast-paced environment and delivering excellent customer service. Essential Skills & Experience Strong administrative and organisational skills. Excellent communication and interpersonal skills with the confidence to deal with a wide range of customers. A conscientious approach with strong attention to detail. Good numeracy and literacy skills. Strong IT skills and confidence using databases and Microsoft Office applications. Ability to work effectively as part of a team. Ability to prioritise workloads, use initiative, and solve problems independently. Desirable Previous experience in housing, repairs administration, or customer service. Knowledge of housing management systems such as Orchard .
Tenancy Support Caseworker Location: West Midlands(e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary : £32,300 per annum Vacancy Type: Permanent, Full time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Aug 11, 2026
Full time
Tenancy Support Caseworker Location: West Midlands(e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary : £32,300 per annum Vacancy Type: Permanent, Full time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
