Job Description
Camphill Milton Keynes Communities is a charity that provides unique, person-centred support for adults with learning disabilities and autistic spectrum conditions. The council rates Camphill 'Excellent', and we offer an environment where staff can grow and develop.
Purpose of the Role:
We are looking for a friendly, reliable, flexible and enthusiastic Customer Service Assistant to join our Café Workshop team. This role focuses on delivering excellent customer service while creating meaningful learning and participation opportunities for adults with learning disabilities and autism.
Salary: £13.45 per hour (£19,233.50 per annum pro rata).
Permanent: Monday to Friday, 9:30 am-3:30 pm (27.5hrs PW) (including a 30-minute unpaid break)
Working alongside support staff, you will help create meaningful opportunities for adults with learning disabilities and autism to actively participate across all areas of the Café.
Key Responsibilities:
Support adults with learning disabilities and autism to participate in customer-facing café activities
Encourage participants' communication, confidence and independence
Welcome customers and visitors professionally
Take orders and assist with food and drink service
Maintain a positive customer experience
Assist with till operation, taking telephone bookings, stock replenishment and all other catering activities
Maintain high standards of cleanliness, hygiene and food safety across all areas of the café, including the kitchen, which can include washing up.
General Responsibilities:
Maintain confidentiality and data protection standards
Build a professional working relationship with residents, colleagues and relevant professionals
Always represent CMKC in a positive and professional manner
Adhere to the confidentiality procedure
Comply with CMKC and the Code of Conduct for Adult Social Care Workers in England
Comply with CMKC policies and procedures
To work in accordance with the CMKC mission, vision statements, and statement of values
The above list of duties is indicative only and not exhaustive. You are expected to carry out all such duties as are reasonably commensurate with the role.
Staff Training and Professional Development:
Participate in supervision and appraisal
Attend meetings and training sessions
Complete health and safety, safeguarding and food hygiene training
Person Specification - Essential:
Experience in customer service, hospitality, retail or catering
Excellent communication and interpersonal skills
Good organisation and time management
Commitment to inclusion and equality
Basic IT skills
Person Specification - Desirable:
Level 2 Food Safety Certificate
Experience supporting adults with learning disabilities and/or autism
Understanding of person-centred support and safeguarding
INDAS
Pay: £13.45 per hour
Benefits:
On-site parking
Work Location: In person