Service Desk Customer Liaison Macclesfield Full-Time On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison to become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity As a Service Desk Customer Liaison, you'll be the first point of contact for customers, managing service requests from initial enquiry through to resolution. You'll play a key role in coordinating activities, keeping customers informed, and ensuring a seamless service experience. Working closely with internal teams, engineers, and external service providers, you'll help drive service excellence while contributing to the smooth day-to-day running of the operation. Key Responsibilities Act as the first point of contact for customer service requests via phone, email, and online systems Log, prioritise, and coordinate tasks through internal service management systems Monitor incidents and service requests to ensure timely resolution Provide regular updates to customers, managing expectations throughout the process Escalate urgent issues or service delays where appropriate Maintain accurate records and support service reporting activities Liaise with engineers and service providers to ensure efficient service delivery Contribute to continuous improvement initiatives focused on customer satisfaction and service performance About You We're looking for someone with a positive, customer-first attitude and excellent organisational skills. You'll be comfortable managing multiple priorities, building strong relationships, and working collaboratively as part of a busy team. You'll Ideally Have: Excellent communication skills, both written and verbal A proactive, flexible, and solutions-focused approach Strong organisational skills with great attention to detail The ability to prioritise workloads and manage competing demands A collaborative and team-oriented mindset Confidence using Microsoft Office applications Excellent working knowledge of SAP A commitment to delivering outstanding customer service Previous experience within a Service Desk, Customer Service, Coordination, Scheduling, or Support environment would be beneficial, but we welcome applications from individuals with transferable skills and a genuine passion for customer service. What's in It for You? Join a supportive and collaborative team environment Gain valuable experience within a busy operational setting Opportunities for professional development and career progression Be part of a business that values continuous improvement and service excellence Work in a role where you can make a direct impact on customer satisfaction Ready for Your Next Challenge? If you're a motivated individual who enjoys building relationships, solving problems, and delivering outstanding customer experiences, we'd love to hear from you. Apply today and take the next step in your customer service career. This vacancy is being advertised by Belcan.
Aug 11, 2026
Full time
Service Desk Customer Liaison Macclesfield Full-Time On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison to become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally. This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity As a Service Desk Customer Liaison, you'll be the first point of contact for customers, managing service requests from initial enquiry through to resolution. You'll play a key role in coordinating activities, keeping customers informed, and ensuring a seamless service experience. Working closely with internal teams, engineers, and external service providers, you'll help drive service excellence while contributing to the smooth day-to-day running of the operation. Key Responsibilities Act as the first point of contact for customer service requests via phone, email, and online systems Log, prioritise, and coordinate tasks through internal service management systems Monitor incidents and service requests to ensure timely resolution Provide regular updates to customers, managing expectations throughout the process Escalate urgent issues or service delays where appropriate Maintain accurate records and support service reporting activities Liaise with engineers and service providers to ensure efficient service delivery Contribute to continuous improvement initiatives focused on customer satisfaction and service performance About You We're looking for someone with a positive, customer-first attitude and excellent organisational skills. You'll be comfortable managing multiple priorities, building strong relationships, and working collaboratively as part of a busy team. You'll Ideally Have: Excellent communication skills, both written and verbal A proactive, flexible, and solutions-focused approach Strong organisational skills with great attention to detail The ability to prioritise workloads and manage competing demands A collaborative and team-oriented mindset Confidence using Microsoft Office applications Excellent working knowledge of SAP A commitment to delivering outstanding customer service Previous experience within a Service Desk, Customer Service, Coordination, Scheduling, or Support environment would be beneficial, but we welcome applications from individuals with transferable skills and a genuine passion for customer service. What's in It for You? Join a supportive and collaborative team environment Gain valuable experience within a busy operational setting Opportunities for professional development and career progression Be part of a business that values continuous improvement and service excellence Work in a role where you can make a direct impact on customer satisfaction Ready for Your Next Challenge? If you're a motivated individual who enjoys building relationships, solving problems, and delivering outstanding customer experiences, we'd love to hear from you. Apply today and take the next step in your customer service career. This vacancy is being advertised by Belcan.
Job Title: Arise Innovation Hubs Administrator (Harlow) Start Date: 17th August 2026 End Date: 30th September 2026 Pay Rate: 13.84 per hour Hours of work: 37 hours per week, Monday - Friday, 9am-5pm Location: ARU Innovation Centre, Harlow Science Park, Essex This role is not open to students. Job Purpose: To provide administrative support for the Innovation Centre and Centre occupants as well as being a welcoming and comprehensive first point of contact for all business and commercial enquiries made at the Reception Desk; maintaining the highest standards of customer care. Responsibilities: 1. Provide secretarial and administrative support for the Innovation Centre Manager and effective liaison with colleagues, external companies, professional bodies and regional partners. 2. Maintain accurate and secure record keeping in either electronic or paper format. 3. Organise and service all Management Committee and other management meetings for the Innovation Centre. 4. Deal professionally and effectively with all enquiries directed to the Reception desk, in person, by post, telephone, email or web; ensuring they are dealt with satisfactorily, or referred to a more appropriate colleague; ensuring a first class customer experience. 5. Conduct tours for prospective customers and visitors as and when required. 6. Liaise with appropriate colleagues in order to provide a helpful and accurate, first-line enquiry advice service to all business and commercial customers and partners directed to the Innovation Centre. 7. Provide a basic administrative support service for occupants and associates of Innovation Centre. Produce documentation to required standards and within agreed deadlines. 8. Develop a working knowledge of our research, innovation and knowledge exchange offering to help assist to successfully deal with initial enquiries. 9. Become conversant with our Customer Relationship Management system to manage enquiries and contacts. Have an understanding of, and be able to input, retrieve and interpret information following appropriate and continued training. 10. Manage the stock and validity of all internal and external promotional materials, ordering and processing more as and when necessary. 11. Attend showcase events and open days to showcase our innovation centres as and when required. 12. Contribute to the continuous development of our proactive, effective and high quality customer focussed service within the innovation centres. 13. Comply with Data Protection Act 2018 and GDPR requirements in all working practices maintaining confidentiality, integrity, availability, accuracy, currency and security of information as appropriate. Take personal responsibility for all personal data within own working environment. 14. Such other duties temporarily or on a continuing basis, as may reasonably be required, commensurate with your grade. Person Specification: Experience of working in an administrative support role Experience of working in a customer services, reception or business support role Accurate and efficient administrative skills Excellent communication and interpersonal skills Excellent customer service skills IT literate with a sound knowledge of Microsoft Office and other office support packages Excellent communication skills Good organisational and interpersonal skills Ability to manage own workload Ability to prioritise and multi-task Close attention to detail Team working skills Application Process: Please apply with an up to date CV and Cover letter. Closing Date: Wednesday 12th August, 9am Interview Date: TBC
Aug 11, 2026
Seasonal
Job Title: Arise Innovation Hubs Administrator (Harlow) Start Date: 17th August 2026 End Date: 30th September 2026 Pay Rate: 13.84 per hour Hours of work: 37 hours per week, Monday - Friday, 9am-5pm Location: ARU Innovation Centre, Harlow Science Park, Essex This role is not open to students. Job Purpose: To provide administrative support for the Innovation Centre and Centre occupants as well as being a welcoming and comprehensive first point of contact for all business and commercial enquiries made at the Reception Desk; maintaining the highest standards of customer care. Responsibilities: 1. Provide secretarial and administrative support for the Innovation Centre Manager and effective liaison with colleagues, external companies, professional bodies and regional partners. 2. Maintain accurate and secure record keeping in either electronic or paper format. 3. Organise and service all Management Committee and other management meetings for the Innovation Centre. 4. Deal professionally and effectively with all enquiries directed to the Reception desk, in person, by post, telephone, email or web; ensuring they are dealt with satisfactorily, or referred to a more appropriate colleague; ensuring a first class customer experience. 5. Conduct tours for prospective customers and visitors as and when required. 6. Liaise with appropriate colleagues in order to provide a helpful and accurate, first-line enquiry advice service to all business and commercial customers and partners directed to the Innovation Centre. 7. Provide a basic administrative support service for occupants and associates of Innovation Centre. Produce documentation to required standards and within agreed deadlines. 8. Develop a working knowledge of our research, innovation and knowledge exchange offering to help assist to successfully deal with initial enquiries. 9. Become conversant with our Customer Relationship Management system to manage enquiries and contacts. Have an understanding of, and be able to input, retrieve and interpret information following appropriate and continued training. 10. Manage the stock and validity of all internal and external promotional materials, ordering and processing more as and when necessary. 11. Attend showcase events and open days to showcase our innovation centres as and when required. 12. Contribute to the continuous development of our proactive, effective and high quality customer focussed service within the innovation centres. 13. Comply with Data Protection Act 2018 and GDPR requirements in all working practices maintaining confidentiality, integrity, availability, accuracy, currency and security of information as appropriate. Take personal responsibility for all personal data within own working environment. 14. Such other duties temporarily or on a continuing basis, as may reasonably be required, commensurate with your grade. Person Specification: Experience of working in an administrative support role Experience of working in a customer services, reception or business support role Accurate and efficient administrative skills Excellent communication and interpersonal skills Excellent customer service skills IT literate with a sound knowledge of Microsoft Office and other office support packages Excellent communication skills Good organisational and interpersonal skills Ability to manage own workload Ability to prioritise and multi-task Close attention to detail Team working skills Application Process: Please apply with an up to date CV and Cover letter. Closing Date: Wednesday 12th August, 9am Interview Date: TBC
ISS - Livv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London. We provide solutions that contribute to better business performance, and we believe that people make places and places make people. We are seeking a Corporate Receptionist to be based at multiple sites in the City and West End. The role is based across multiple London locations, our offices showcase the very best of the capital's architectural landscape. From historic and culturally significant buildings to sleek, modern workspaces, each office offers a unique working environment that combines character, innovation, and sophistication. You will be working as part of a cover team who to provide an exceptional front of house service. The hours for this position are varied shifts from 7.00 to 19.00. This is a wonderful role and would suit a customer driven individual who enjoys a varied work schedule. Your role will be to provide a seamless and effective customer journey experience which will include. Welcoming visitors and tenants managing all client & visitor request Proactively owning all elements of the service - front of house, helpdesk, hospitality, events management, mail and logistics, supplier management, liaison and workplace support Switchboard management and catering orders Organising meeting rooms to the desired level Building relationships effectively Be recognised as the natural go to person Be a brand ambassador for Livv and the client site you are representing To be successful in this role you will need Excellent communication and customer service skills To be able to work on own initiative and as part of a team To be motivated, committed and flexible The ideal candidate will have relevant corporate/hospitality/customer service experience and ideally have experience working with systems (e.g. MS Office). Working for ISS will mean you are part of a company who are passionate about service and the people who work for us are at the heart of our business. We offer an excellent salary; benefit package and we pride ourselves on our friendly and vibrant culture.
Aug 08, 2026
Full time
ISS - Livv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London. We provide solutions that contribute to better business performance, and we believe that people make places and places make people. We are seeking a Corporate Receptionist to be based at multiple sites in the City and West End. The role is based across multiple London locations, our offices showcase the very best of the capital's architectural landscape. From historic and culturally significant buildings to sleek, modern workspaces, each office offers a unique working environment that combines character, innovation, and sophistication. You will be working as part of a cover team who to provide an exceptional front of house service. The hours for this position are varied shifts from 7.00 to 19.00. This is a wonderful role and would suit a customer driven individual who enjoys a varied work schedule. Your role will be to provide a seamless and effective customer journey experience which will include. Welcoming visitors and tenants managing all client & visitor request Proactively owning all elements of the service - front of house, helpdesk, hospitality, events management, mail and logistics, supplier management, liaison and workplace support Switchboard management and catering orders Organising meeting rooms to the desired level Building relationships effectively Be recognised as the natural go to person Be a brand ambassador for Livv and the client site you are representing To be successful in this role you will need Excellent communication and customer service skills To be able to work on own initiative and as part of a team To be motivated, committed and flexible The ideal candidate will have relevant corporate/hospitality/customer service experience and ideally have experience working with systems (e.g. MS Office). Working for ISS will mean you are part of a company who are passionate about service and the people who work for us are at the heart of our business. We offer an excellent salary; benefit package and we pride ourselves on our friendly and vibrant culture.
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Aug 08, 2026
Seasonal
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Aug 08, 2026
Full time
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between 35,000 - 40,000 depending on experience. Duties: Troubleshoot end user technical product issues Supporting both business clients, electricians , installers as well as the general public Working with a ticketing system, handling both inbound and outbound support calls and emails Remote monitoring to try to find a solution over the telephone Diary management organising weekly site visits to customers homes, and commercial sites Route planning Remotely diagnose product issues Provide external and internal technical product training Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department Assisting with technical documentation - development, classification, vetting, version management, etc. Benefits: 35,000 - 40,000 20 days holiday plus bank holidays Pension Private healthcare Experience: Previous experience in a technical support role An electrical background is ideal and have any metering experience that would be a huge plus. Strong technical background and can learn products quickly Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable Confiden t customer service skills are essential, as customer liaison will be an essential part of the role Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Aug 08, 2026
Full time
Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between 35,000 - 40,000 depending on experience. Duties: Troubleshoot end user technical product issues Supporting both business clients, electricians , installers as well as the general public Working with a ticketing system, handling both inbound and outbound support calls and emails Remote monitoring to try to find a solution over the telephone Diary management organising weekly site visits to customers homes, and commercial sites Route planning Remotely diagnose product issues Provide external and internal technical product training Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department Assisting with technical documentation - development, classification, vetting, version management, etc. Benefits: 35,000 - 40,000 20 days holiday plus bank holidays Pension Private healthcare Experience: Previous experience in a technical support role An electrical background is ideal and have any metering experience that would be a huge plus. Strong technical background and can learn products quickly Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable Confiden t customer service skills are essential, as customer liaison will be an essential part of the role Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
JOB DESCRIPTION Please note this a Fixed-Term Contract until December 2026. Company Profile CBRE Global Workplace Solutions (GWS) delivers integrated facilities and workplace solutions that enhance employee experience and support business performance. Job Title: Workspace Ambassador The Workspace Ambassador will embody and deliver an exceptional workplace experience with energy, passion and presence to all building users, creating a welcoming and professional environment across the client site. Role Summary: Reporting to the Senior Workspace Ambassador, this customer-facing role is responsible for owning designated floors and surrounding areas to ensure the best possible workplace experience. The successful candidate will work closely with colleagues, customers and suppliers, providing outstanding service while supporting facilities, workplace and technology initiatives. A flexible approach, strong communication skills and the ability to use initiative are essential within this fast-paced environment. Key Responsibilities Have total ownership of designated floors and surrounding areas to ensure the best workplace experience Collaborate with IT, maintenance, cleaning and other key departments to ensure timely reporting and closure of tickets and jobs Coordinate works with internal teams to minimise disruption and maximise customer satisfaction Develop and maintain excellent communication with key colleagues Manage meeting rooms daily, ensuring cleanliness, readiness and fully functioning AV equipment Provide support to meetings as requested to ensure smooth delivery Manage stationery stock within print areas Conduct daily preventative maintenance checks on photocopiers, meeting rooms, breakout areas, kitchenettes and focus spaces Act as an ambassador for workplace technology applications, supporting and encouraging user adoption Support the Facilities team in managing sub-contracted services, ensuring services are delivered to a high standard and in line with client requirements Report health and safety hazards and raise tickets through Facilities and IT helpdesk systems Undertake general manual handling duties where required Maintain building communications, noticeboards, floor maps, fire warden and first aid information to ensure information remains current and accurate Assist the Facilities team with minor move requests when required Provide moves and changes liaison support, including portering and planning assistance Provide cover and support to other floors when required Become familiar with front-of-house duties and provide cover as needed Complete ad hoc administrative duties Support clear desk initiatives and workplace hygiene standards Act as Fire Marshal and support safe building evacuation procedures Complete all mandatory eLearning modules on time Champion and advocate CBRE's core values Experience Required: Strong customer service and communication skills Ability to manage customer expectations effectively Innovative and proactive approach to problem solving Ability to prioritise tasks and manage multiple responsibilities Understanding of customer needs Ability to multitask in a fast-paced environment Knowledge of CBRE/GWS operations and workplace services Audio Visual (AV) knowledge Good PC skills Strong team player with a flexible and adaptable approach DISCLAIMER This job description is intended to outline the general duties and responsibilities of the role. It is not an exhaustive list and may be amended to meet business requirements.
Aug 08, 2026
Full time
JOB DESCRIPTION Please note this a Fixed-Term Contract until December 2026. Company Profile CBRE Global Workplace Solutions (GWS) delivers integrated facilities and workplace solutions that enhance employee experience and support business performance. Job Title: Workspace Ambassador The Workspace Ambassador will embody and deliver an exceptional workplace experience with energy, passion and presence to all building users, creating a welcoming and professional environment across the client site. Role Summary: Reporting to the Senior Workspace Ambassador, this customer-facing role is responsible for owning designated floors and surrounding areas to ensure the best possible workplace experience. The successful candidate will work closely with colleagues, customers and suppliers, providing outstanding service while supporting facilities, workplace and technology initiatives. A flexible approach, strong communication skills and the ability to use initiative are essential within this fast-paced environment. Key Responsibilities Have total ownership of designated floors and surrounding areas to ensure the best workplace experience Collaborate with IT, maintenance, cleaning and other key departments to ensure timely reporting and closure of tickets and jobs Coordinate works with internal teams to minimise disruption and maximise customer satisfaction Develop and maintain excellent communication with key colleagues Manage meeting rooms daily, ensuring cleanliness, readiness and fully functioning AV equipment Provide support to meetings as requested to ensure smooth delivery Manage stationery stock within print areas Conduct daily preventative maintenance checks on photocopiers, meeting rooms, breakout areas, kitchenettes and focus spaces Act as an ambassador for workplace technology applications, supporting and encouraging user adoption Support the Facilities team in managing sub-contracted services, ensuring services are delivered to a high standard and in line with client requirements Report health and safety hazards and raise tickets through Facilities and IT helpdesk systems Undertake general manual handling duties where required Maintain building communications, noticeboards, floor maps, fire warden and first aid information to ensure information remains current and accurate Assist the Facilities team with minor move requests when required Provide moves and changes liaison support, including portering and planning assistance Provide cover and support to other floors when required Become familiar with front-of-house duties and provide cover as needed Complete ad hoc administrative duties Support clear desk initiatives and workplace hygiene standards Act as Fire Marshal and support safe building evacuation procedures Complete all mandatory eLearning modules on time Champion and advocate CBRE's core values Experience Required: Strong customer service and communication skills Ability to manage customer expectations effectively Innovative and proactive approach to problem solving Ability to prioritise tasks and manage multiple responsibilities Understanding of customer needs Ability to multitask in a fast-paced environment Knowledge of CBRE/GWS operations and workplace services Audio Visual (AV) knowledge Good PC skills Strong team player with a flexible and adaptable approach DISCLAIMER This job description is intended to outline the general duties and responsibilities of the role. It is not an exhaustive list and may be amended to meet business requirements.
Ernest Gordon Recruitment Limited
Southampton, Hampshire
Field Service Engineer (Photo/Print Machinery) Southampton, England (Nationwide Patch/Global Travel) £28,000 - £36,000 (OTE £50k) + Van + Company Card + International Travel + Bonus + Overtime + Time in Lieu + Benefits Are you a Field Service Engineer or similar, coming from a background within IT Support/Desktop Support/AV Engineering/Telecoms/Photography or a related field, looking to join a well-established, highly impressive business, recognised and respected across the globe? Do you want to be a key member in a team of highly skilled sector specialists, operating in a niche but exciting sector of engineering, working in even more exciting locations, at the very forefront of technical innovation within instant imaging machinery? On offer for the successful Field Service Engineer or similar is the unmissable opportunity to join an industry leading company, offering not only best-in-class training and development opportunities, but also scalable career progression pathways with continued company growth. Presenting itself is the opportunity to increase your earnings impressively, through overtime and on-call availabilities, with the chance to not only travel nationwide, but worldwide too. In this role the successful Field Service Engineer or similar will be responsible for the installation, preparation and set up of instant imaging machinery, providing technical advice as and when necessary. In addition, you will also be responsible for the troubleshooting, maintenance and repair of said machinery. On top of this, you will be responsible for both client, customer and interdepartmental liaison, alongside keeping accurate technical documentation of any projects worked. Finally, you will be responsible for working both autonomously with regular travel nationwide, and sometimes, worldwide. The ideal Field Service Engineer or similar will come from a background within the IT Support/Desktop Support/AV Engineering/Telecoms/Photography Industry or a related field. In addition, you will ideally, but not essentially, have a basic knowledge of electrical systems. On top of this, you will be happy to regularly travel, holding a full, valid UK drivers license. Finally, you will have strong organisational, communicational and analytical skills, working well both as part of a team and individually. The Role: Installation, preparation and set up of instant imaging machinery Troubleshooting, maintenance and repair of said machinery Keeping accurate technical documentation of any projects worked. The Person: Willing to travel regularly with a full, valid UK driver's licence Background within the IT Support/Desktop Support/AV Engineering/Telecoms/Photography Industry or a related field Strong organisational, communicational and analytical skills Reference: BBBH25944 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Aug 08, 2026
Full time
Field Service Engineer (Photo/Print Machinery) Southampton, England (Nationwide Patch/Global Travel) £28,000 - £36,000 (OTE £50k) + Van + Company Card + International Travel + Bonus + Overtime + Time in Lieu + Benefits Are you a Field Service Engineer or similar, coming from a background within IT Support/Desktop Support/AV Engineering/Telecoms/Photography or a related field, looking to join a well-established, highly impressive business, recognised and respected across the globe? Do you want to be a key member in a team of highly skilled sector specialists, operating in a niche but exciting sector of engineering, working in even more exciting locations, at the very forefront of technical innovation within instant imaging machinery? On offer for the successful Field Service Engineer or similar is the unmissable opportunity to join an industry leading company, offering not only best-in-class training and development opportunities, but also scalable career progression pathways with continued company growth. Presenting itself is the opportunity to increase your earnings impressively, through overtime and on-call availabilities, with the chance to not only travel nationwide, but worldwide too. In this role the successful Field Service Engineer or similar will be responsible for the installation, preparation and set up of instant imaging machinery, providing technical advice as and when necessary. In addition, you will also be responsible for the troubleshooting, maintenance and repair of said machinery. On top of this, you will be responsible for both client, customer and interdepartmental liaison, alongside keeping accurate technical documentation of any projects worked. Finally, you will be responsible for working both autonomously with regular travel nationwide, and sometimes, worldwide. The ideal Field Service Engineer or similar will come from a background within the IT Support/Desktop Support/AV Engineering/Telecoms/Photography Industry or a related field. In addition, you will ideally, but not essentially, have a basic knowledge of electrical systems. On top of this, you will be happy to regularly travel, holding a full, valid UK drivers license. Finally, you will have strong organisational, communicational and analytical skills, working well both as part of a team and individually. The Role: Installation, preparation and set up of instant imaging machinery Troubleshooting, maintenance and repair of said machinery Keeping accurate technical documentation of any projects worked. The Person: Willing to travel regularly with a full, valid UK driver's licence Background within the IT Support/Desktop Support/AV Engineering/Telecoms/Photography Industry or a related field Strong organisational, communicational and analytical skills Reference: BBBH25944 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Customer Service Representatives (Temporary) Position: Temporary Contract (Immediate August Start) Location: Ringwood, Hampshire / Hybrid Hours: Full-Time, 42.5 hours per week (Monday to Friday, 3:00pm 12:00am BST) Salary: £12.80 per hour (Increased rate of £15.35 per hour after 10:00pm) Contract: Temporary (Week by week basis) About the Opportunity We are excited to be partnering with a market-leading global business process operations provider to recruit Customer Service Representatives for an immediate-start temporary project. Working on behalf of a major international brand, this non-sales role centres on managing inbound and outbound communications to coordinate a critical safety recall of specific automotive parts. Due to supporting North American operational hours (3:00pm 12:00am BST), candidates will benefit from enhanced late-shift pay rates and the convenience of homeworking to accommodate the evening finish. Key Responsibilities Outbound Trade Liaison: Proactively contacting automotive repair facilities, dealerships, and independent installers to notify them of affected components and recall protocols. Inbound Support: Handling inbound queries from installers, trade partners, and consumers seeking assistance, verification, or guidance on next steps. Data Collection & Accuracy: Systematically collecting and recording contact details for end-clients who purchased or installed affected parts, ensuring precise database entries. Recall Process Coordination: Clearly explaining safety procedures and verification steps to ensure a swift, seamless recall execution. Relationship Building: Establishing immediate, professional rapport with trade partners to encourage quick compliance and operational efficiency. What We Are Looking For Communication Skills: Fluent English speakers with clear, professional verbal and written communication skills and an excellent telephone manner. Customer Support Background: Prior experience in customer service, call centre operations, helpdesk support, or outbound administrative coordination. Attention to Detail: High accuracy levels when recording sensitive client records, part numbers, and technical verification details. Work Ethic & Self-Motivation: Ability to work effectively from home during evening shifts, maintaining high performance and attention to detail. Availability: Immediate availability for a August start date. Technical Aptitude: Proficient with basic IT systems and comfortable learning bespoke campaign management software. Shift Pattern & Enhanced Pay Structure Shift Hours: Monday to Friday, 3:00pm 12:00am BST (42.5 paid hours per week, with weekends completely free). Base Pay Rate: £12.80 per hour (3:00pm 10:00pm). Enhanced Late Rate: £15.35 per hour (10:00pm 12:00am). Work Location: Primary work-from-home setup provided due to late-shift finishes, with candidates based within reasonable proximity of London or Ringwood hub offices. How to Apply If you are a clear communicator looking for a high-paying temporary evening role, please submit your CV today for immediate consideration.
Aug 08, 2026
Seasonal
Customer Service Representatives (Temporary) Position: Temporary Contract (Immediate August Start) Location: Ringwood, Hampshire / Hybrid Hours: Full-Time, 42.5 hours per week (Monday to Friday, 3:00pm 12:00am BST) Salary: £12.80 per hour (Increased rate of £15.35 per hour after 10:00pm) Contract: Temporary (Week by week basis) About the Opportunity We are excited to be partnering with a market-leading global business process operations provider to recruit Customer Service Representatives for an immediate-start temporary project. Working on behalf of a major international brand, this non-sales role centres on managing inbound and outbound communications to coordinate a critical safety recall of specific automotive parts. Due to supporting North American operational hours (3:00pm 12:00am BST), candidates will benefit from enhanced late-shift pay rates and the convenience of homeworking to accommodate the evening finish. Key Responsibilities Outbound Trade Liaison: Proactively contacting automotive repair facilities, dealerships, and independent installers to notify them of affected components and recall protocols. Inbound Support: Handling inbound queries from installers, trade partners, and consumers seeking assistance, verification, or guidance on next steps. Data Collection & Accuracy: Systematically collecting and recording contact details for end-clients who purchased or installed affected parts, ensuring precise database entries. Recall Process Coordination: Clearly explaining safety procedures and verification steps to ensure a swift, seamless recall execution. Relationship Building: Establishing immediate, professional rapport with trade partners to encourage quick compliance and operational efficiency. What We Are Looking For Communication Skills: Fluent English speakers with clear, professional verbal and written communication skills and an excellent telephone manner. Customer Support Background: Prior experience in customer service, call centre operations, helpdesk support, or outbound administrative coordination. Attention to Detail: High accuracy levels when recording sensitive client records, part numbers, and technical verification details. Work Ethic & Self-Motivation: Ability to work effectively from home during evening shifts, maintaining high performance and attention to detail. Availability: Immediate availability for a August start date. Technical Aptitude: Proficient with basic IT systems and comfortable learning bespoke campaign management software. Shift Pattern & Enhanced Pay Structure Shift Hours: Monday to Friday, 3:00pm 12:00am BST (42.5 paid hours per week, with weekends completely free). Base Pay Rate: £12.80 per hour (3:00pm 10:00pm). Enhanced Late Rate: £15.35 per hour (10:00pm 12:00am). Work Location: Primary work-from-home setup provided due to late-shift finishes, with candidates based within reasonable proximity of London or Ringwood hub offices. How to Apply If you are a clear communicator looking for a high-paying temporary evening role, please submit your CV today for immediate consideration.
International Trade Compliance Officer 12 month contract inside IR35 Monday - Friday, standard days, with every other Friday off. Remote with sporadic office presence (Havant, once a month) About the role: Remote with sporadic office presence (Havant, once a month). Plans and coordinates export activities, including the flow of traffic to/from foreign destinations, related customer service, brokerage and supports customs transactions. Maintains compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products. Researches and resolves customer or supplier issues. Interfaces with internal and external worldwide import/export operations and organizations. Negotiates with foreign customers to develop handling agreements. Acts as liaison with U.S. empowered officials to resolve problems. Establishes requirements for license generation, guidance of the license generation and tracking process, and support of submitted licenses throughout U.S. Government review and approval process. Establishes, maintains and controls relations with appropriate government licensing authorities to ensure that the company's position on licensing and technology release is conveyed, understood and accepted. Maintains marketing contacts with both domestic and foreign civilian and military personnel, as well as customers and procurement officers. Key responsibilities: Carry out export license accounting ensuring compliance under the (Department for Business & Trade) DBT remit for record keeping when using export licenses for controlled goods Maintain suitable procedures and records to demonstrate control of exports to meet DBT compliance audits, HMRC desk audits and/or corporate audits and other company standards. Support the Business Development and Technical departments with export licencing for all demonstrations, exhibitions and trade shows, including Co-ordination with DBT (Department for business & Trade) for F680's, Exhibition clearances etc. Provides subject matter expert advice and establishes requirements for license generation, and support of submitted licences throughout the review and approval process, consisting of UK export licences and government authorisations i.e, OGELs, SIELs, OEILS, F1686s, End user undertakings etc. To manage, record and brief all travel requests and provide approval for the business including the issue of export licensing on a case by case basis. Carry out post audit checking of all exports made on behalf of the business on a monthly basis and maintain records thereto for AEO purposes. Provide control and accounting of US licensing and Agreements and to provide export advice on US retransfers and/or US licensing requirements in new business ventures. Perform record checking of US licence and agreements and identify records of exports made in this arena of compliance for assets obtained under 22 CFR (Apply online only) aka ITAR. Liaise with purchasing, engineering, projects, commercial and other functions to ensure compliance with and an understanding of US ITAR, EAR and End Use requirements and other US requirements. Maintenance and coordination of US Authorisations including Technical Assistance Agreements, Manufacturing Licence Agreements, US Licences and exemptions and exceptions. Co-ordination of Private Venture Grading (PVG) and trade compliance ratings (Control List Classifications for export/import activities including the flow of traffic to/from foreign destinations, brokerage and customs transactions. Maintain Review on site visits considering UK and US controls on access to Military equipment. Essential Skills: Proven experience for both UK and US export regulations. Experience with customs control for importing and exporting. Excellent interpersonal skills with a critical eye for detail The successful TCO should have experience working within the Defence/Aerospace Industry / military or dual use licensable goods. Typical minimum education & experience: Typically, minimum 5 years' experience in a similar role, with Compliance Disciplines, Customs matters, knowledge in UK Export and Import Controls and US controls - ITAR and EAR. Relevant, Professional qualification in international Trade. Wide Commercial experience and expertise. Equal Opportunity Statement Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact . Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 08, 2026
Contractor
International Trade Compliance Officer 12 month contract inside IR35 Monday - Friday, standard days, with every other Friday off. Remote with sporadic office presence (Havant, once a month) About the role: Remote with sporadic office presence (Havant, once a month). Plans and coordinates export activities, including the flow of traffic to/from foreign destinations, related customer service, brokerage and supports customs transactions. Maintains compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products. Researches and resolves customer or supplier issues. Interfaces with internal and external worldwide import/export operations and organizations. Negotiates with foreign customers to develop handling agreements. Acts as liaison with U.S. empowered officials to resolve problems. Establishes requirements for license generation, guidance of the license generation and tracking process, and support of submitted licenses throughout U.S. Government review and approval process. Establishes, maintains and controls relations with appropriate government licensing authorities to ensure that the company's position on licensing and technology release is conveyed, understood and accepted. Maintains marketing contacts with both domestic and foreign civilian and military personnel, as well as customers and procurement officers. Key responsibilities: Carry out export license accounting ensuring compliance under the (Department for Business & Trade) DBT remit for record keeping when using export licenses for controlled goods Maintain suitable procedures and records to demonstrate control of exports to meet DBT compliance audits, HMRC desk audits and/or corporate audits and other company standards. Support the Business Development and Technical departments with export licencing for all demonstrations, exhibitions and trade shows, including Co-ordination with DBT (Department for business & Trade) for F680's, Exhibition clearances etc. Provides subject matter expert advice and establishes requirements for license generation, and support of submitted licences throughout the review and approval process, consisting of UK export licences and government authorisations i.e, OGELs, SIELs, OEILS, F1686s, End user undertakings etc. To manage, record and brief all travel requests and provide approval for the business including the issue of export licensing on a case by case basis. Carry out post audit checking of all exports made on behalf of the business on a monthly basis and maintain records thereto for AEO purposes. Provide control and accounting of US licensing and Agreements and to provide export advice on US retransfers and/or US licensing requirements in new business ventures. Perform record checking of US licence and agreements and identify records of exports made in this arena of compliance for assets obtained under 22 CFR (Apply online only) aka ITAR. Liaise with purchasing, engineering, projects, commercial and other functions to ensure compliance with and an understanding of US ITAR, EAR and End Use requirements and other US requirements. Maintenance and coordination of US Authorisations including Technical Assistance Agreements, Manufacturing Licence Agreements, US Licences and exemptions and exceptions. Co-ordination of Private Venture Grading (PVG) and trade compliance ratings (Control List Classifications for export/import activities including the flow of traffic to/from foreign destinations, brokerage and customs transactions. Maintain Review on site visits considering UK and US controls on access to Military equipment. Essential Skills: Proven experience for both UK and US export regulations. Experience with customs control for importing and exporting. Excellent interpersonal skills with a critical eye for detail The successful TCO should have experience working within the Defence/Aerospace Industry / military or dual use licensable goods. Typical minimum education & experience: Typically, minimum 5 years' experience in a similar role, with Compliance Disciplines, Customs matters, knowledge in UK Export and Import Controls and US controls - ITAR and EAR. Relevant, Professional qualification in international Trade. Wide Commercial experience and expertise. Equal Opportunity Statement Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact . Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
An exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business. Your primary goal will be to provide first-time resolution to technical issues while ensuring the effective operation of desktops, networks, and infrastructure. This will involve troubleshooting, diagnosing, and resolving problems either directly or by coordinating with desktop and server support teams, including managing supplier interactions. Throughout the resolution process, you will maintain ownership of incidents, acting as the key liaison between users and the IT department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support for incoming IT issues via phone, email, and face-to-face interactions. - Take ownership of technical issues, managing them methodically and ensuring a logical resolution. - Accurately log and categorise incidents and faults, prioritising them in line with team procedures. - Conduct thorough diagnostics with end users to enable first-contact fault resolution. - Deliver desktop and server-based support when immediate resolution is not possible. - Ensure all incidents are resolved within service level agreements (SLAs), escalating when necessary. - Manage faults throughout their entire lifecycle, from first contact through to resolution, keeping users informed of progress. - Perform administrative support tasks to meet operational objectives, including: Setting up accounts and workstations for new team members Managing IT assets and equipment assignments Overseeing IT equipment moves Reviewing reports and event logs Documenting procedures - Diagnose and resolve issues to user satisfaction, either remotely or in person. - Continuously develop technical knowledge and skills to support first-time fault resolution. - Identify and escalate recurring issues or service risks to the appropriate service management teams. - Share knowledge and best practices with team members to enhance overall support efficiency. THE CANDIDATE: - 2-3 years of experience in a service desk or IT support role. - Strong troubleshooting and problem-solving skills. - Ability to manage multiple tasks efficiently while maintaining a high level of customer service. - Excellent verbal and written communication skills, with the ability to explain technical concepts clearly. - Experience working within service level agreements (SLAs) and escalation procedures. - Ability to adapt to evolving technologies and contribute to process improvements. Technical skills include: - Windows Server 2019, and wider O/S environments. - Windows 11 (build, configuration, deployment & support). - Active Directory, on-premise and Azure. - LAN & WAN support. - VMWare. - Microsoft Office 365. - Exchange 365. - Microsoft SQL Server 2019 and above. This is a great opportunity for a proactive and solutions-driven IT professional to make an impact within a supportive and forward-thinking team. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Aug 07, 2026
Full time
An exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business. Your primary goal will be to provide first-time resolution to technical issues while ensuring the effective operation of desktops, networks, and infrastructure. This will involve troubleshooting, diagnosing, and resolving problems either directly or by coordinating with desktop and server support teams, including managing supplier interactions. Throughout the resolution process, you will maintain ownership of incidents, acting as the key liaison between users and the IT department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support for incoming IT issues via phone, email, and face-to-face interactions. - Take ownership of technical issues, managing them methodically and ensuring a logical resolution. - Accurately log and categorise incidents and faults, prioritising them in line with team procedures. - Conduct thorough diagnostics with end users to enable first-contact fault resolution. - Deliver desktop and server-based support when immediate resolution is not possible. - Ensure all incidents are resolved within service level agreements (SLAs), escalating when necessary. - Manage faults throughout their entire lifecycle, from first contact through to resolution, keeping users informed of progress. - Perform administrative support tasks to meet operational objectives, including: Setting up accounts and workstations for new team members Managing IT assets and equipment assignments Overseeing IT equipment moves Reviewing reports and event logs Documenting procedures - Diagnose and resolve issues to user satisfaction, either remotely or in person. - Continuously develop technical knowledge and skills to support first-time fault resolution. - Identify and escalate recurring issues or service risks to the appropriate service management teams. - Share knowledge and best practices with team members to enhance overall support efficiency. THE CANDIDATE: - 2-3 years of experience in a service desk or IT support role. - Strong troubleshooting and problem-solving skills. - Ability to manage multiple tasks efficiently while maintaining a high level of customer service. - Excellent verbal and written communication skills, with the ability to explain technical concepts clearly. - Experience working within service level agreements (SLAs) and escalation procedures. - Ability to adapt to evolving technologies and contribute to process improvements. Technical skills include: - Windows Server 2019, and wider O/S environments. - Windows 11 (build, configuration, deployment & support). - Active Directory, on-premise and Azure. - LAN & WAN support. - VMWare. - Microsoft Office 365. - Exchange 365. - Microsoft SQL Server 2019 and above. This is a great opportunity for a proactive and solutions-driven IT professional to make an impact within a supportive and forward-thinking team. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Our client is seeking a Customer Service Advisor to join their team. Key Responsibilities: Maximise customer awareness of all available company services. Ensure the highest level of customer care and satisfaction at all times. Maintain excellent standards of departmental administration. Organise daily collection and delivery operations. Monitor sales against objectives. Track Customer Satisfaction Indicators. Maintain Bodyshop Key Performance Indicators (KPIs). Customer Service Advisor Customer Awareness and Service Promotion: Promote all Bodyshop and Retailer services to maximise customer awareness. Ensure customers are informed about all products and services available. Proactively approach customers and assist with inquiries relating to vehicle repairs, parts, and vehicle sales. Customer Care and Satisfaction: Maintain a visible presence at the reception desk, promptly addressing customer queries in person or by telephone. Respond to customer questions regarding technical issues clearly and without excessive jargon, or refer to the appropriate team member as necessary. Handle dissatisfied customers calmly and escalate complaints to the Bodyshop Manager. Initiate new claims on the management system, maintain accurate customer records, and follow up as required. Manage initial customer contact and bookings in accordance with company and insurance policies. Follow established procedures when issuing courtesy cars, ensuring all paperwork is correctly completed and copies of driving licences are obtained when applicable. Maintain up-to-date, computerised customer records, documenting all communications and events thoroughly. Manage communications systems with customers and insurers as required. Assist the Bodyshop Manager with administrative tasks as needed. Ensure compliance with all health and safety, environmental, and company policies. Receive and register payments for work completed, adhering to company procedures for verification, handling, and depositing of cash. Prepare and present invoices promptly upon job completion, ensuring all work is accurately detailed and charged, and obtain payment in line with company protocols. Ensure all job pack paperwork, including wheel alignment and final inspection documents, is scanned and filed correctly. Collection and Delivery Operations: Coordinate daily collection and delivery operations effectively. Maintain close liaison with parts and workshop teams, attending daily production meetings. Notify customers promptly upon completion of work and arrange convenient vehicle returns. Ensure adequate resources are available to meet collection and delivery requirements. Monitor and manage loan car requirements in coordination with workshop control. Salary and Benefits: Salary: £30,000, rising to £32,000 following successful probationary period. Excellent benefits package.
Aug 07, 2026
Full time
Our client is seeking a Customer Service Advisor to join their team. Key Responsibilities: Maximise customer awareness of all available company services. Ensure the highest level of customer care and satisfaction at all times. Maintain excellent standards of departmental administration. Organise daily collection and delivery operations. Monitor sales against objectives. Track Customer Satisfaction Indicators. Maintain Bodyshop Key Performance Indicators (KPIs). Customer Service Advisor Customer Awareness and Service Promotion: Promote all Bodyshop and Retailer services to maximise customer awareness. Ensure customers are informed about all products and services available. Proactively approach customers and assist with inquiries relating to vehicle repairs, parts, and vehicle sales. Customer Care and Satisfaction: Maintain a visible presence at the reception desk, promptly addressing customer queries in person or by telephone. Respond to customer questions regarding technical issues clearly and without excessive jargon, or refer to the appropriate team member as necessary. Handle dissatisfied customers calmly and escalate complaints to the Bodyshop Manager. Initiate new claims on the management system, maintain accurate customer records, and follow up as required. Manage initial customer contact and bookings in accordance with company and insurance policies. Follow established procedures when issuing courtesy cars, ensuring all paperwork is correctly completed and copies of driving licences are obtained when applicable. Maintain up-to-date, computerised customer records, documenting all communications and events thoroughly. Manage communications systems with customers and insurers as required. Assist the Bodyshop Manager with administrative tasks as needed. Ensure compliance with all health and safety, environmental, and company policies. Receive and register payments for work completed, adhering to company procedures for verification, handling, and depositing of cash. Prepare and present invoices promptly upon job completion, ensuring all work is accurately detailed and charged, and obtain payment in line with company protocols. Ensure all job pack paperwork, including wheel alignment and final inspection documents, is scanned and filed correctly. Collection and Delivery Operations: Coordinate daily collection and delivery operations effectively. Maintain close liaison with parts and workshop teams, attending daily production meetings. Notify customers promptly upon completion of work and arrange convenient vehicle returns. Ensure adequate resources are available to meet collection and delivery requirements. Monitor and manage loan car requirements in coordination with workshop control. Salary and Benefits: Salary: £30,000, rising to £32,000 following successful probationary period. Excellent benefits package.
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Global Service Desk VNOC Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through helpdesk and remote technical support. Due to the nature of the Support Services business these roles are subject to tight SLA s and KPI s. The role requires developing and sustaining excellent customer relations whilst providing first class remote technical support for immediate fault resolution and to client s satisfaction whilst ensuring the commercial impact of the account is upheld. This is an exciting opportunity for an exceptional, experienced Global Service Desk VNOC Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key line technical response to fault tickets received into the global helpdesk Remote technical diagnosis and fault resolution. If resolution cannot be achieved, then accurate qualification of fault prior to engineering call out. Escalation to field engineering where remote resolution cannot be achieved. Direct phone and email support of Client. Access onto Client network for remote support. Microsoft Dynamics management of service cases (from creation to resolution) Escalation to Manufacturer support Liaison with Client Departments to resolve faults (IT, Networking teams, facilities) Content Deployment for Digital signage Log interpretation Managing and implementing systems AV system back-ups and firmware updates AV System Estate Administration and Change control management Desirable skills: Excellent Customer relations and interpersonal skills Excellent communication skills, both written and verbal Ability to multi task and prioritise workload to meet SLA based deadlines Proven track record of achievement in a technical support-based role using remote support tools. Accurate recording of calls and updates Effective action and follow-up of required activities Calm under pressure A flexible approach to work A proactive can do approach Attention to detail Responsible and accountable Excellent Administration and organisational skills Commercially sensitive Additional languages would be a distinct advantage NOC / VNOC experience would also be an advantage Networks system comprehension VC call signalling comprehension AV Control System Logic understanding Product Knowledge: Previous experience some in the following product areas would be advantageous. Control systems (Crestron/AMX/Extron) Remote Management tools (Xio Cloud / Utelogy / Poly Lens / Q-Sys Reflect / Xyte) Digital Signage and IPTV (e.g.Omnivex / TriplePlay / Mediastar / Vitec) Audio Systems (Q-sys / Biamp / Shure/ BSS / Harman Audio Architect) PC/Windows OS and Linux Literate (windows server and IoT) Strong UC endpoint knowledge (Microsoft Teams Rooms and Zoom for both Windows and Appliances) Good Network Fundamentals (IPIGMP Multicast / ptp / Wireshark Analysis) Video Distribution (Crestron DM and DM-NVX, Lightware GVN) Video Wall Technologies (Novastar, Colourlight, Green Hippo) note, this role works a 6 week shift pattern comprising of early, mid, late and night shifts, details are available upon application# Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.
Aug 06, 2026
Full time
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Global Service Desk VNOC Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through helpdesk and remote technical support. Due to the nature of the Support Services business these roles are subject to tight SLA s and KPI s. The role requires developing and sustaining excellent customer relations whilst providing first class remote technical support for immediate fault resolution and to client s satisfaction whilst ensuring the commercial impact of the account is upheld. This is an exciting opportunity for an exceptional, experienced Global Service Desk VNOC Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key line technical response to fault tickets received into the global helpdesk Remote technical diagnosis and fault resolution. If resolution cannot be achieved, then accurate qualification of fault prior to engineering call out. Escalation to field engineering where remote resolution cannot be achieved. Direct phone and email support of Client. Access onto Client network for remote support. Microsoft Dynamics management of service cases (from creation to resolution) Escalation to Manufacturer support Liaison with Client Departments to resolve faults (IT, Networking teams, facilities) Content Deployment for Digital signage Log interpretation Managing and implementing systems AV system back-ups and firmware updates AV System Estate Administration and Change control management Desirable skills: Excellent Customer relations and interpersonal skills Excellent communication skills, both written and verbal Ability to multi task and prioritise workload to meet SLA based deadlines Proven track record of achievement in a technical support-based role using remote support tools. Accurate recording of calls and updates Effective action and follow-up of required activities Calm under pressure A flexible approach to work A proactive can do approach Attention to detail Responsible and accountable Excellent Administration and organisational skills Commercially sensitive Additional languages would be a distinct advantage NOC / VNOC experience would also be an advantage Networks system comprehension VC call signalling comprehension AV Control System Logic understanding Product Knowledge: Previous experience some in the following product areas would be advantageous. Control systems (Crestron/AMX/Extron) Remote Management tools (Xio Cloud / Utelogy / Poly Lens / Q-Sys Reflect / Xyte) Digital Signage and IPTV (e.g.Omnivex / TriplePlay / Mediastar / Vitec) Audio Systems (Q-sys / Biamp / Shure/ BSS / Harman Audio Architect) PC/Windows OS and Linux Literate (windows server and IoT) Strong UC endpoint knowledge (Microsoft Teams Rooms and Zoom for both Windows and Appliances) Good Network Fundamentals (IPIGMP Multicast / ptp / Wireshark Analysis) Video Distribution (Crestron DM and DM-NVX, Lightware GVN) Video Wall Technologies (Novastar, Colourlight, Green Hippo) note, this role works a 6 week shift pattern comprising of early, mid, late and night shifts, details are available upon application# Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host (Part time - 3 days p/week) Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Aug 06, 2026
Full time
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host (Part time - 3 days p/week) Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Hays are working with a public sector organisation in Gloucestershire to recruit a 12-month FTC SharePoint SME / Desktop Support Engineer. Salary c 30,000 - 35,000 and mostly site based in Gloucestershire. Key Responsibilities Administer and maintain SharePoint Online sites, libraries, permissions, security, and governance. Support the Trust's SharePoint migration project and ongoing platform improvement. Provide support for SharePoint incidents, requests, troubleshooting, and user queries. Monitor performance, compliance, and storage, escalating issues where required. Create user documentation, training materials, and promote best practice. Assist with Service Desk operations, account administration, asset management, and supplier liaison. Deliver excellent customer service and stakeholder engagement across the organisation. Key RequirementsEssential Relevant IT qualification or equivalent hands-on experience. Experience with Microsoft 365 / SharePoint Online administration. Knowledge of ITIL and Service Desk support processes. Strong stakeholder management, communication, and customer service skills. Experience using incident and service request management tools. Desirable NHS experience. Microsoft certifications. Exposure to desktop, server, or network support environments. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 06, 2026
Seasonal
Hays are working with a public sector organisation in Gloucestershire to recruit a 12-month FTC SharePoint SME / Desktop Support Engineer. Salary c 30,000 - 35,000 and mostly site based in Gloucestershire. Key Responsibilities Administer and maintain SharePoint Online sites, libraries, permissions, security, and governance. Support the Trust's SharePoint migration project and ongoing platform improvement. Provide support for SharePoint incidents, requests, troubleshooting, and user queries. Monitor performance, compliance, and storage, escalating issues where required. Create user documentation, training materials, and promote best practice. Assist with Service Desk operations, account administration, asset management, and supplier liaison. Deliver excellent customer service and stakeholder engagement across the organisation. Key RequirementsEssential Relevant IT qualification or equivalent hands-on experience. Experience with Microsoft 365 / SharePoint Online administration. Knowledge of ITIL and Service Desk support processes. Strong stakeholder management, communication, and customer service skills. Experience using incident and service request management tools. Desirable NHS experience. Microsoft certifications. Exposure to desktop, server, or network support environments. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill
Aug 05, 2026
Full time
Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill
Bennett and Game Recruitment LTD
Greet, Gloucestershire
A growing UK-based engineering company, specialising in the design and build of state-of-the-art automation solutions, is looking to appoint a Mechanical Design Engineer. This organisation works with a wide variety of industries - from food and beverage to pharmaceuticals - delivering innovative machinery, robotics, and vision inspection systems that transform production processes. With two modern facilities in the Midlands and South West, and a strong international customer base, the business is expanding rapidly and investing in exciting, cutting-edge projects. This is a great opportunity to join a close-knit engineering team and play a key role in designing bespoke automation machinery for clients across the UK, Europe, and the USA. Mechanical Design Engineer Job Overview Reporting to the Engineering Director, you'll be responsible for bringing customers' automation concepts to life. You'll work across a wide range of projects, from standalone solutions to full turnkey automation systems. The role is predominantly office/factory-based but will involve occasional travel to customer sites. Responsibilities include: Designing and developing new and existing components/products Conceptual design of automation solutions Detailing and refining existing designs Site layout design Producing bills of materials (BoMs) Project management and ownership of customer projects from concept through to delivery Ensuring all projects meet high quality standards and are delivered on time Mechanical Design Engineer Job Requirements We're open to applications from both graduates and experienced engineers - what matters most is your passion, problem-solving ability, and positive attitude. Experience & Skills: Mechanical Engineering degree or equivalent, OR minimum 3 years' CAD draughting experience Proficiency with Autodesk Inventor (or similar 3D design software) Experience in special purpose machinery design (ideal) Knowledge of manufacturing industries and processes Strong customer/supplier liaison skills Excellent eye for detail and ability to work autonomously as well as within a team Fluent in English (a second language is a bonus) Eligible to work in the UK and able to travel when required Mechanical Design Engineer Salary & Benefits Competitive salary (DOE) Spot bonuses/awards for outstanding contributions Contributory pension scheme (post-probation) 21 days holiday plus statutory holidays (with additional days for long service) Private health insurance for you and your family (post-probation) Cycle to work scheme (post-probation) Supportive, friendly team environment Standard hours: Mon-Thurs 08:00-17:00, Fri 08:00-14:00 (with occasional travel/overtime) Please note: The site is not accessible by public transport, so a full driving licence and own transport are essential . Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Oct 08, 2025
Full time
A growing UK-based engineering company, specialising in the design and build of state-of-the-art automation solutions, is looking to appoint a Mechanical Design Engineer. This organisation works with a wide variety of industries - from food and beverage to pharmaceuticals - delivering innovative machinery, robotics, and vision inspection systems that transform production processes. With two modern facilities in the Midlands and South West, and a strong international customer base, the business is expanding rapidly and investing in exciting, cutting-edge projects. This is a great opportunity to join a close-knit engineering team and play a key role in designing bespoke automation machinery for clients across the UK, Europe, and the USA. Mechanical Design Engineer Job Overview Reporting to the Engineering Director, you'll be responsible for bringing customers' automation concepts to life. You'll work across a wide range of projects, from standalone solutions to full turnkey automation systems. The role is predominantly office/factory-based but will involve occasional travel to customer sites. Responsibilities include: Designing and developing new and existing components/products Conceptual design of automation solutions Detailing and refining existing designs Site layout design Producing bills of materials (BoMs) Project management and ownership of customer projects from concept through to delivery Ensuring all projects meet high quality standards and are delivered on time Mechanical Design Engineer Job Requirements We're open to applications from both graduates and experienced engineers - what matters most is your passion, problem-solving ability, and positive attitude. Experience & Skills: Mechanical Engineering degree or equivalent, OR minimum 3 years' CAD draughting experience Proficiency with Autodesk Inventor (or similar 3D design software) Experience in special purpose machinery design (ideal) Knowledge of manufacturing industries and processes Strong customer/supplier liaison skills Excellent eye for detail and ability to work autonomously as well as within a team Fluent in English (a second language is a bonus) Eligible to work in the UK and able to travel when required Mechanical Design Engineer Salary & Benefits Competitive salary (DOE) Spot bonuses/awards for outstanding contributions Contributory pension scheme (post-probation) 21 days holiday plus statutory holidays (with additional days for long service) Private health insurance for you and your family (post-probation) Cycle to work scheme (post-probation) Supportive, friendly team environment Standard hours: Mon-Thurs 08:00-17:00, Fri 08:00-14:00 (with occasional travel/overtime) Please note: The site is not accessible by public transport, so a full driving licence and own transport are essential . Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
IT Service Delivery Manager - Lewes, East Sussex / HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid / Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes / East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility to travel is required. At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource / suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures Manage and maintain bespoke Customer Processes unique to their contracts Customer Satisfaction Management - maintain and improve Work with internal teams and customer to Identify and implement service improvement initiatives Work with IT Operations to support planned maintenance schedules and ensure they run on time, Manage and support the delivery of monthly performance reporting for customer review meetings. Management of a small IT engineering team Manage Problem Management process including customer reporting Liaison with IT Service Desk and Engineering teams to support the management of Incidents Support the management of Major Incidents process Maintain the Change Management process, manage the process for delivery of Requests for change ensuring they are correctly addressed, scheduled, authorised and implemented Manage the CMDB process to ensure customer assets are accurately captured and audited Supplier and vendor performance management Attend customer performance meetings where appropriate Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT systems e.g. Microsoft servers and client environments Working knowledge of IT infrastrcture and applications Managing and developing customer relationships Customer facing skills and ability to present to customers when required Coordinate small teams Proficient in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional / Practitioner QEHS / Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days annual leave, plus public bank holidays, and the option to buy or sell days annually Company pension scheme Access to the Telent Flexible Benefits Portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Continuous development opportunities We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. Telent Core Values: Be Inclusive, Be Collaborative, Take Responsibility and Be Customer Focused.
Oct 07, 2025
Full time
IT Service Delivery Manager - Lewes, East Sussex / HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid / Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes / East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility to travel is required. At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource / suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures Manage and maintain bespoke Customer Processes unique to their contracts Customer Satisfaction Management - maintain and improve Work with internal teams and customer to Identify and implement service improvement initiatives Work with IT Operations to support planned maintenance schedules and ensure they run on time, Manage and support the delivery of monthly performance reporting for customer review meetings. Management of a small IT engineering team Manage Problem Management process including customer reporting Liaison with IT Service Desk and Engineering teams to support the management of Incidents Support the management of Major Incidents process Maintain the Change Management process, manage the process for delivery of Requests for change ensuring they are correctly addressed, scheduled, authorised and implemented Manage the CMDB process to ensure customer assets are accurately captured and audited Supplier and vendor performance management Attend customer performance meetings where appropriate Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT systems e.g. Microsoft servers and client environments Working knowledge of IT infrastrcture and applications Managing and developing customer relationships Customer facing skills and ability to present to customers when required Coordinate small teams Proficient in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional / Practitioner QEHS / Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days annual leave, plus public bank holidays, and the option to buy or sell days annually Company pension scheme Access to the Telent Flexible Benefits Portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Continuous development opportunities We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. Telent Core Values: Be Inclusive, Be Collaborative, Take Responsibility and Be Customer Focused.
Mobile Air Conditioning Engineer Competitive Salary + Van + Fuel card + Overtime Excellent career opportunity to join this leading FM & Engineering company Your role is to complete all PPM and reactive works within a technical environment. Ability to work on own initiative, own supervision with knowledge of all electrical and HVAC systems. The emphasis will be on providing a level of service that meets engineering excellence. Duties Include: Ensuring compliance with H&S regulations, Risk Assessment, F-Gas, Low Voltage Safe Systems of Work, COSHH etc. To undertake PPM, proactive and reactive works issued through the helpdesk within relevant SLAs. Ability to complete tasks so that the customer expectations are exceeded. The majority of the duties will be air conditioning however, first line reactive maintenance for electrical and switchgear issues. Carry out occasional planned night working as per PPM schedule. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to Work. To ensure that equipment operates to specified performance criteria. To ensure equipment and surrounding area conform to agreed company standards. To provide a professional service and represent the company in a way which ensures customer satisfaction. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary. To be fully aware of contractual requirements and customer needs at all times. To ensure that administration requirements are actioned on time and all necessary documents / records are maintained accurately. Provide asset information updates as part of PPM process. Educational qualifications Air Conditioning: City and Guilds 2079 Safe Handling of refrigerants or CITB J11 Equivalent AND ideally NVQ 2/3 or City & Guilds in Commercial Refrigeration and AC Systems Desirable Experience & Qualifications Qualified Electrician 18th Edition IEE Wiring Regulations (BS:7671:2008). Recognised apprenticeship in air conditioning in addition to relevant qualifications and excellent understanding of Electrical fundamentals and LV distribution. Understanding/Experience of the following plant & equipment in order to provide effective first line response: Static UPS DC System's Emergency Generators & changeover Chillers/Chilled Water distribution networks LV Switchgear/distribution An excellent opportunity to join a leading Facilities Management company, working in and around the West Midlands - this role is urgent so please apply today if you are interested! RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Oct 06, 2025
Full time
Mobile Air Conditioning Engineer Competitive Salary + Van + Fuel card + Overtime Excellent career opportunity to join this leading FM & Engineering company Your role is to complete all PPM and reactive works within a technical environment. Ability to work on own initiative, own supervision with knowledge of all electrical and HVAC systems. The emphasis will be on providing a level of service that meets engineering excellence. Duties Include: Ensuring compliance with H&S regulations, Risk Assessment, F-Gas, Low Voltage Safe Systems of Work, COSHH etc. To undertake PPM, proactive and reactive works issued through the helpdesk within relevant SLAs. Ability to complete tasks so that the customer expectations are exceeded. The majority of the duties will be air conditioning however, first line reactive maintenance for electrical and switchgear issues. Carry out occasional planned night working as per PPM schedule. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to Work. To ensure that equipment operates to specified performance criteria. To ensure equipment and surrounding area conform to agreed company standards. To provide a professional service and represent the company in a way which ensures customer satisfaction. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary. To be fully aware of contractual requirements and customer needs at all times. To ensure that administration requirements are actioned on time and all necessary documents / records are maintained accurately. Provide asset information updates as part of PPM process. Educational qualifications Air Conditioning: City and Guilds 2079 Safe Handling of refrigerants or CITB J11 Equivalent AND ideally NVQ 2/3 or City & Guilds in Commercial Refrigeration and AC Systems Desirable Experience & Qualifications Qualified Electrician 18th Edition IEE Wiring Regulations (BS:7671:2008). Recognised apprenticeship in air conditioning in addition to relevant qualifications and excellent understanding of Electrical fundamentals and LV distribution. Understanding/Experience of the following plant & equipment in order to provide effective first line response: Static UPS DC System's Emergency Generators & changeover Chillers/Chilled Water distribution networks LV Switchgear/distribution An excellent opportunity to join a leading Facilities Management company, working in and around the West Midlands - this role is urgent so please apply today if you are interested! RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Service Desk Administrator, 2-4 weeks+ Mon to Fri, 37.5 hrs p/w Llanelli, office-based Your new company An award-winning audio and visual company. Your new role About the Role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operationsExcellent communication skills - verbal, written, and interpersonal.IT proficiency, especially in service tracking, reporting, and administration systems. What you'll get in return This is a temporary role to start immediately. Depending on performance, you may have the opportunity to apply for a permanent role within the organisation. Hours of work are 8.30am to 5pm, with 1 hour for lunch. It's a 37.5 hour working week, Monday to Friday. This is a fully office-based role. The hourly rate for the role is £12.82 - £14.87 per hour (depending on experience). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Service Desk Administrator, 2-4 weeks+ Mon to Fri, 37.5 hrs p/w Llanelli, office-based Your new company An award-winning audio and visual company. Your new role About the Role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operationsExcellent communication skills - verbal, written, and interpersonal.IT proficiency, especially in service tracking, reporting, and administration systems. What you'll get in return This is a temporary role to start immediately. Depending on performance, you may have the opportunity to apply for a permanent role within the organisation. Hours of work are 8.30am to 5pm, with 1 hour for lunch. It's a 37.5 hour working week, Monday to Friday. This is a fully office-based role. The hourly rate for the role is £12.82 - £14.87 per hour (depending on experience). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
