1472 jobs found

Overview At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites. Responsibilities Act as the first point of contact for customers, providing clear, empathetic and professional support Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution Take ownership of customer enquiries and guide them through the next steps in their journey Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network Qualifications A genuine passion for customer service and helping people Strong communication and listening skills The confidence to make decisions and take ownership of customer outcomes The ability to work well as part of a team in a fast-paced environment Automotive or technical knowledge is helpful but not essential, as full training is provided Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Cloud Engineer & Client Account Manager Location: South West London (Office-Based, 5 Days Per Week) Salary: 35,000 - 40,000 per annum (depending on experience) Permanent 40 Hours Per Week Are you an experienced Cloud Engineer looking for a role where you'll have real ownership, direct client interaction and the opportunity to develop your technical expertise across a wide range of technologies? We're looking for a proactive Cloud Engineer & Client Account Manager to join our growing team in London. This is an excellent opportunity for someone with at least three years' commercial IT experience , ideally within an MSP environment, who enjoys combining technical problem-solving with building strong client relationships. You'll work closely with the Technical Director, taking ownership of our clients' cloud environments, security, networking and infrastructure while acting as a trusted technical advisor. Rather than being just another engineer in a large organisation, you'll play a key role in helping businesses get the very best from their technology. If you enjoy variety, autonomy and working with modern Microsoft cloud technologies, we'd love to hear from you. What You'll Be Doing As a Cloud Engineer & Client Account Manager, you'll be responsible for: Supporting and maintaining Microsoft cloud environments, networking and security solutions. Managing and improving cloud infrastructure, security and monitoring. Creating scripts and automating cloud deployments and reporting, particularly within SharePoint. Configuring, maintaining and updating firewalls, routers and network security. Acting as the technical escalation point for firewall and cloud networking queries. Working alongside support engineers to deliver outstanding service and continuous improvement. Building strong, trusted relationships with clients and becoming their go-to technical contact. Working with third-party suppliers to deliver high-quality solutions. Managing equipment ordering, provisioning and deployment. Keeping up to date with emerging technologies, new product releases and industry best practice. What We're Looking For Essential: Minimum 3 years' commercial IT support or Cloud Engineering experience . Experience working with Microsoft 365 and cloud technologies. Strong knowledge of: Microsoft 365 SharePoint Conditional Access Mobile Device Management (MDM) Windows environments Networking fundamentals Router configuration Firewall administration Experience troubleshooting hardware and infrastructure issues. Ability to work independently and manage your own workload. Strong communication and customer relationship skills. Full UK driving licence and willingness to travel occasionally to client sites. Desirable: Previous experience working within a Managed Service Provider (MSP). Microsoft or networking certifications. Experience with scripting or automation. A proactive mindset with a passion for learning new technologies. What You'll Receive Salary of 35,000- 40,000 pa , depending on experience. Genuine career progression within a growing technology business. Exposure to a broad range of cloud, networking and security technologies. Ongoing investment in training and professional development. A supportive team where your ideas and technical expertise are valued. Flexible benefits package, including the option to exchange salary for benefits such as childcare vouchers and medical cover. The opportunity to play a key role in shaping technical solutions for a diverse client base. Working Pattern Permanent position. Office-based in south west London 5 days per week . 40-hour working week (core hours 9:00 am-5:30 pm). Participation in a rotating schedule covering occasional 8:00 am starts and Saturday emergency support for key clients. Occasional travel to customer sites when required. If you are interested in applying for this opportunity, please send your CV to (url removed). Services advertised by itecopeople are those of an Agency

Customer Service Advisor Location: Liverpool (Hybrid Working) Temporary ongoing Pay Rate: £12.94 per hour Hours: 37.5 hours per week Shift Pattern: Monday to Sunday on a rota basis 08:30am 4:30pm 10:00am 6:00pm 12:30pm 8:30pm Customer Service Advisor About the Role This role supports an emergency assistance campaign for a premium automotive brand. Some customer interactions may involve drivers who have been involved in vehicle accidents or emergency situations. Candidates should be comfortable handling sensitive and potentially distressing calls in a calm, professional, and empathetic manner while providing reassurance and support to customers during challenging situations. Customer Service Advisor Key Responsibilities Deliver a professional, friendly, and customer-focused service at all times Manage customer enquiries via phone and digital communication channels Build a clear understanding of customer needs to provide effective solutions Deliver a high-quality customer experience in line with company standards and SLAs Accurately capture and maintain customer information using CRM systems Handle customer complaints and resolve issues efficiently and professionally Support customers during emergency or high-pressure situations involving vehicle accidents or breakdowns Contact emergency services, including police, ambulance, or roadside assistance providers where required Accurately gather and relay critical information to emergency support teams Handle sensitive or potentially distressing calls in a calm, professional, and empathetic manner Escalate complex, urgent, or emergency cases appropriately in line with company procedures Work collaboratively with internal teams to ensure customer issues are resolved efficiently Maintain a high level of accuracy and attention to detail in all customer interactions Customer Service Advisor Requirements Previous experience within a busy customer service or contact centre environment Strong background in handling high volumes of customer enquiries Excellent verbal and written communication skills Strong problem-solving and complaint-handling abilities Confident using CRM systems and computer applications Ability to remain calm and professional in high-pressure or emergency situations Strong listening skills and attention to detail Positive, proactive, and customer-focused attitude Strong emotional resilience and empathy when handling sensitive situations Flexible approach to working shifts, including weekends Desirable Experience Previous experience within the automotive, travel, hospitality, emergency services, or roadside assistance sectors Experience working to KPIs and service level agreements within a contact centre environment Experience handling sensitive or escalated customer situations Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant - Aleksandra Follert (url removed) Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Michael Page have just registered a new exciting Permanent Customer Service Advisor Position in York to work for a reputable Insurance Organisation. This would be an exceptional opportunity to join a company which have an excellent name within their market are and are known for putting customers at the forefront of everything they do! Full training provided no experience needed! Client Details Michael Page have just registered a new exciting Permanent Customer Service Advisor Position in York to work for a reputable Insurance Organisation. This would be an exceptional opportunity to join a company which have an excellent name within their market are and are known for putting customers at the forefront of everything they do! Full training provided no experience needed! Description As a Customer Service Advisor you will be forefront of the business handling calls from customers supporting with a range of queries regarding the insurance services they have with the company! You will be processing claims from start to finish booking medical appointments for members and providing the best support to each customer making sure each query is resolved to the highest standard. If you thrive in a fast paced environments are extremely passionate about providing the highest level of service please apply now! Profile Previous customer service experience this could be from a range of backgrounds such as retail/hospitality or care Extremely passionate about delivering the highest level of customer experience A confident telephone manner with excellent communication skills Able to build good working relationships An excellent problem solver and a high level of resilience A good team player Job Offer Salary of 26300+ reputable insurance business+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!

SALES CONSULTANT CAMBERLEY, WITH PARKING 27,000 - 30,000 DOE + PROGRESSION OPPORTUNTIES The Recruiters Room have partnered with a well-established and highly respected organisation, in their search for a Sales Consultant to join their growing team. This opportunity would suit someone who enjoys delivering excellent customer service but also has a commercial mindset and is motivated by identifying opportunities to grow and develop customer relationships. Our client has evolved significantly in recent years and is investing heavily in growth. Whilst renewals and customer servicing remain an important part of the role, there is now a much stronger focus on new business generation and maximising opportunities within an extensive existing customer base. The role: This is a varied role that combines: New Business (approximately 60%) Renewals (approximately 30%) Administration (approximately 10%) Unlike many sales-focused positions, you won't be expected to spend your day cold calling. Our client has a dedicated telemarketing function that generates warm opportunities and introductions, allowing advisors to focus on speaking with engaged customers, providing quotations and delivering excellent service. Daily duties include: Handling inbound enquiries and warm leads. Providing quotations Managing renewals and retention conversations. Processing adjustments and customer requests. Identifying opportunities to cross-sell and upsell additional products. Building long-term relationships with customers. Producing policy documentation and customer correspondence. Ensuring all activity is conducted in line with FCA and company compliance standards. Proactively engaging with customers to maximise opportunities during quieter periods. What our client is looking for: Previous experience within some form of Sales environment (Retail included) Strong communication and relationship-building skills. A proactive and positive attitude. The ability to work effectively under pressure. High attention to detail and a strong appreciation of compliance requirements. Confidence speaking with customers over the phone. A desire to learn, develop and progress your career. Performance, Development and Career progression One of the most attractive aspects of this opportunity is the clear progression pathway available. There is no fixed timescale for progression. Some employees are happy to remain within this team and enjoy the variety of customer service, renewals and claims support, whilst others choose to move into a more sales-focused career path. Progression is entirely based on individual performance, capability and ambition. This role is not commission-based and success is measured across several key areas, including: Customer service and call quality. Compliance standards. Cross-selling and upselling activity. Overall contribution to business growth and customer retention. Our client places significant importance on doing things the right way. Strong sales performance must be matched by excellent compliance and customer outcomes. What's On Offer Salary of 27,000 - 30,000 depending on experience. Structured career progression opportunities. Regular salary reviews based on performance and development. Ongoing training and support. A supportive management team that recognises and rewards success. The opportunity to build a long-term career with a growing and forward-thinking business. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

Customer Service Advisor (Contact Centre) East Suffolk Location: Remote / Hybrid Melton IP12 (Equipment Collection) Lowestoft, NR33 (Contact Centre Location) Salary: £14.59 per hour Full Time Monday to Friday 8:45am to 5:00pm - 37 hours Contract: Initial 6 week contract with potential extension Main Purpose Join a skilled Customer Services team delivering high-quality support across a range of Council services. Provide an excellent customer experience by resolving enquiries at the first point of contact through telephone, email, web chat, social media, text message and face-to-face channels. Promote digital services, identify opportunities to improve efficiency, and deliver value for money. Our Values Proud Believing in who we are, what we do and where we live. Dynamic Transforming the future with you in mind. Truthful Honest and clear in all we do. Good Value Delivering outstanding services smartly and economically. United Working together as one team. Key Responsibilities Provide advice, information and case resolution across a wide range of Council services through multiple communication channels. Resolve customer enquiries efficiently, aiming for first-contact resolution wherever possible. Deliver excellent customer service by following through on commitments and meeting Customer Service Standards. Build positive relationships with customers, colleagues and partner organisations. Maintain knowledge of Council services, including Elections, Environmental Services, Garden Waste, Housing Needs, Revenues & Benefits, Homechoice, Land Charges and other key service areas. Use Council IT systems such as CRM, Civica, Capita, Elector8 and Pay.net to manage enquiries and maintain accurate customer records. Support customers in using the Council's digital services and encourage lower-cost contact methods such as self-service, web chat and email. Identify and resolve issues proactively, escalating complex cases when appropriate. Recommend improvements to customer services and wider Council processes. Ensure customer information is recorded accurately and handled in compliance with GDPR. Work collaboratively with partner organisations including DWP, ARP, Norse and Housing teams. Produce correspondence and complete administrative tasks in line with corporate standards. Handle sensitive, emotional or challenging situations professionally, using effective communication and conflict resolution skills. Record customer compliments, comments and complaints accurately. Promote the Council's values and contribute positively to the team. Essential Requirements Knowledge & Experience Experience using IT systems and Microsoft Office applications. (Band 3) At least 18 months' experience in a comparable customer service environment. Understanding of Council services. Experience taking payments over the telephone. Skills Excellent written and verbal communication. Accurate keyboard and numeracy skills. Ability to work under pressure in a high-volume customer service environment. Ability to remain calm and professional when dealing with distressed or difficult customers. Understanding of confidentiality and handling sensitive information. Ability to work independently and across different locations. Education Minimum of four GCSEs (Grade C/4 or above), including English and Maths, or equivalent. (Band 3) Relevant customer service experience and training. Desirable NVQ Level 3 in Customer Service or equivalent. Knowledge of: Council Tax and Housing Benefit legislation. Housing and Homelessness legislation. GDPR. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)

Customer Service Advisor £22,000 £28,000 OTE, depending on experience At Fonehouse, we like to connect customers with things they love, through a seamless personal experience. We achieve this through our dedicated contact centre teams and currently have some exciting opportunities for the right people to join us. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you. We work with large network providers to bring great mobile phone deals to our customers. We have a base of million customers with our online business equating to over 70% of our sales. These roles within our contact centre will be supporting the success of this business by being the first point of contact for our valuable customers get to speak to. If you think you have what it takes to be a member of our team, then please apply, so we can start a conversation with you about how we could work together. Main duties: Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email). Will be able to work under their own initiative and alongside fellow team colleagues. Able to achieve realistic key performance indicators and targets. You will be highly motivated to provide solutions on a first-time resolution basis. The ideal candidate will have experience of working within a customer service industry. The ideal candidate will have: Great knowledge of Microsoft Office 365 products. Excellent communication skills both verbal and written to deal with calls, live chat and email. Experience of working within a customer service environment. The ability to work in a fast-paced industry. Want to work somewhere where you are valued as a team member. In return we offer: Competitive salary Individual monthly bonus based on performance Opportunity for career progression 22 days holiday plus bank holidays Pension scheme Social activities Free parking Schedule: Permanent contract 7.5-hour shift Occasional weekend working If you think you have what it takes to be a member of our Customer Service team, then please apply now.

My client, based in Yeadon (Leeds) is a leading manufacturer of vehicle warning, lighting and signalling equipment that is supplied to customers worldwide. The range of products manufactured by my client includes LED lightbars as well as traditional strobe and Halogen lightbars. In addition the company also manufactures and supplies a full product range including LED beacons, strobe and rotating beacons, vehicle sirens, scene and work lights, along with vehicle interior LED lighting. NOW RECRUITING: they would like to find a Technical Sales Advisor. Main purpose of the role: You will coordinate all technical sales from enquiry through to quote and securing sales. The job role is to understand the customer needs, requirements and deliver exceptional customer service. You will be responsible for: Answering inbound sales queries and dealing with day to day sales activities Providing technical advice to customers over the phone and in person Achieving monthly targets Maintaining and developing relationships with customers Providing customers with quotations and closing sales The ideal candidate must have: Good telephone manner with excellent communication skills Excellent organisational skills Ability to demonstrate problem solving skills A confident and determined approach The ability to work both independently and as part of a team Motivation and drive to succeed Highly proficient IT and numeric skills Planning and organisational skills Strong attention to detail Ideally you will have Reasonable computer skills, proficient in the use of Microsoft office products Previous experience working with technical sales environment is beneficial but by no means essential. Other information: This is a full time, permanent, office based, salaried position with the potential for future progression Working hours: 8.30 - 5.00pm with a 1 hour lunch break - however we can offer some flexibility in these hours to suit individual circumstances. Onsite parking If you feel that you have the necessary skills to apply for this role then we want to hear from you. We are an outsourced CV screening company, our clients like to make sure that they are only dealing with relevant applications however please b assured that once you pass the screening process you will be informed of the hiring company and it will be the hiring manager dealing with your application directly.

Account & Business Development Manager Essex Full Time £45,000-£50,000 per annum, dependent on experience Are you an experienced Accounts & Business Development Manager with a proven track record of winning high-value contracts and building long-term client relationships? Our client is a fast-growing electrical compliance company based in Essex, delivering electrical inspection, testing, maintenance, and compliance solutions to commercial, industrial, healthcare, education, and public sector clients across the UK. As part of their ambitious growth strategy, they are seeking an experienced Business Development Manager to develop high-value client relationships, win major contracts, and become a trusted advisor to some of their largest customers. This is a strategic sales role focused on growing existing accounts while identifying and securing new opportunities within larger organisations. The Role Reporting directly to the Head of Sales, you will be responsible for managing and expanding a portfolio of key accounts while driving new business growth across your territory. You'll identify opportunities for additional services, build relationships with senior decision-makers, prepare commercial proposals, and negotiate long-term contracts. Success in this role comes from creating genuine partnerships with clients and delivering exceptional customer service. Key Responsibilities Develop and grow strategic customer accounts to maximise long-term revenue Identify and secure new business opportunities within medium and large commercial organisations Build relationships with Facilities Managers, Estates Teams, Procurement Managers, Directors and key stakeholders Negotiate contracts and service agreements Develop account growth plans to increase spend and service penetration Manage the sales pipeline and forecast future opportunities using CRM Conduct regular client review meetings and identify new compliance requirements Work closely with Operations to ensure excellent service delivery Represent the company at networking events, exhibitions, and client meetings Achieve ambitious sales, margin, and growth targets Requirements Essential Proven success in Key Account Management, Business Development or Strategic Sales Experience managing and growing high-value customer accounts Strong commercial awareness and negotiation skills Experience producing quotations, proposals, and tenders Excellent relationship-building skills with senior decision-makers Ability to identify opportunities and convert them into long-term business Self-motivated with a consultative approach to selling Full UK Driving Licence Desirable Experience within Electrical Compliance, Facilities Management, Building Services, M&E, Fire & Security or Construction Knowledge of compliance-based services and planned maintenance contracts Experience working with public sector frameworks or national commercial clients What s In It For You Competitive basic salary Uncapped commission with excellent earning potential Mobile phone and laptop Pension scheme Ongoing training and professional development Clear opportunities for career progression as the business continues to grow What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.

Senior Customer Experience Advisor - 12 Month Secondment Salary: Competitive, plus Veolia benefits and pension Hours: 40 hours per week Monday - Friday with Saturday rota and a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington, WA3 6FW Duration: 12 Month Secondment When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We're currently on the hunt for an exceptional Senior Customer Experience Advisor to join our team. This is a pivotal role that sits between Advisor and Team Leader, perfect for someone ready to step up and take on additional responsibilities. If you're genuinely passionate about providing outstanding customer service, supporting your colleagues, and developing your leadership skills, then we think you could be a perfect fit. What will you be doing? The difference you'll make: As a Senior Customer Experience Advisor, you will be the 'customer first' voice within our organisation, acting as a vital bridge between our customers, our frontline teams, and management. You'll provide expert support and resolution for complex customer queries while also taking on key people management and operational responsibilities to support the Team Leader. In this multi-focused role, you'll be supporting customers, your team members, and the wider Customer Experience Team. Customer and Supplier Escalations & Support: Acting as the primary escalation point for complex customer and supplier invoice dispute enquiries Demonstrate strong communication skills with internal stakeholders to review debt positions enabling smooth transition from query to recovery Liaise with the Business Development Team to verify billing information for new customers Ensuring all National Accounts costs from third party suppliers and internal Veolia divisions are billed onto customers where applicable and any shortfalls accounted for Handling challenging customer interactions through various channels, including phone, email, google meets and live chat with professionalism, empathy, and expert problem-solving Ensuring first contact resolution wherever possible and implementing solutions that avoid repeat contacts, improving overall customer satisfaction Focusing on quality outcomes, ensuring customers are not just satisfied but genuinely happy with the resolution provided Always putting our customers first and finding personalised solutions to meet their needs, even in the most difficult situations Building strong relationships with both internal and external customers to ensure we deliver the best service Proactively identifying trends in customer queries and working with leadership to implement improvements that reduce repeat credits Supporting all areas of the Customer Experience Team to ensure seamless service delivery across the department Supporting the business by promoting Veolia's products and services to our customers People Management & Development: Mentoring and coaching Customer Experience Advisors, sharing your expertise and best practices Supporting with one-to-ones, providing guidance and feedback to team members on their performance and development Conducting return-to-work meetings and supporting absence management processes Assisting with performance management, including identifying training needs and supporting improvement plans Acting as a point of contact for team members when the Team Leader is unavailable Leading by example, demonstrating the behaviours and standards expected within the team Supporting recruitment and onboarding of new team members as required Departmental & Operational Management: Monitoring real-time performance, including call volumes, wait times, and service levels Supporting productivity management, ensuring the team is working efficiently and meeting targets Assisting with resource planning and ensuring adequate coverage across all shifts Contributing to reporting and analysis, identifying areas for improvement and sharing insights with leadership Supporting process improvements and implementing changes to enhance the customer experience and reduce repeat contacts Working collaboratively with other teams and departments, including back-office functions, to deliver timely resolutions and drive continuous improvement Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality What we're looking for: This role requires flexibility, adaptability, and comfort with a wide range of tasks spanning customer service, people management, and operational oversight. The ability to prioritise effectively, switch between different responsibilities, and thrive in a multi-skilled environment will be key to your success. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork, collaboration, and emerging leadership skills are absolutely essential. Our must-haves. What you'll bring: Proven experience in a customer service role with a strong track record of handling complex queries and escalations Demonstrated ability to put the customer first in every interaction, whether face-to-face, on the phone, or via digital channels Emerging leadership skills with the desire and capability to step up into people management responsibilities Experience or willingness to learn people management activities such as one-to-ones, return-to-work meetings, and performance conversations Strong coaching and mentoring abilities with the ability to support and develop team members Exceptional listening and communication skills, with the ability to truly understand customer needs and provide effective solutions Ability to remain calm under pressure and handle challenging situations with professionalism and empathy Strong planning and organisational skills to manage competing priorities across customer, people, and operational responsibilities Analytical mindset with the ability to monitor real-time performance, productivity, and departmental metrics Excellent interpersonal skills and meticulous attention to detail in everything you do Proactive, adaptable, and solution-focused mindset, always willing to go the extra mile Passion for personal and professional growth and a commitment to exceeding expectations Ability to identify process improvements and contribute to enhancing both customer and employee experience Good attention to detail, speed of typing, and a friendly, professional telephone manner Understanding of business finance and customer profitability Proficiency in using Google Office Applications and ability to learn new systems quickly What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

HR Advisor Salary: Up to 35,000 per annum Location: West Hull Contract: Fixed-Term Contract (Short-Term Assignment) Hours: 37.5 hours per week, Monday to Friday About the Company Our client is an innovative technology business providing specialist services to organisations across the UK. Renowned for delivering industry-leading solutions and exceptional customer experiences, they are currently undergoing a period of internal change and transformation. As a result, they are seeking an experienced HR Advisor to join the team on a short-term contract basis to provide additional support to the HR function during this busy period. The Role This is an excellent opportunity for an experienced HR professional who enjoys working in a fast-paced environment and has a strong background in employee relations. You will work closely with managers across the business, providing practical HR advice and guidance while supporting change initiatives and ensuring HR best practice is maintained. The successful candidate will be confident managing a varied caseload and building strong working relationships with stakeholders at all levels. Key Responsibilities Providing professional HR advice and support to managers and employees across the business Managing a range of employee relations cases, including absence management, disciplinary, grievance, performance and capability matters Supporting managers through investigations, hearings and formal HR processes Advising on employment legislation, company policies and HR best practice Assisting with organisational change projects and internal restructuring activities Supporting consultation processes and ensuring compliance with employment law requirements Coaching and guiding managers on people-related matters Supporting recruitment activities where required, including interviewing and candidate selection Monitoring employee wellbeing, engagement and retention initiatives Reviewing and updating HR policies and procedures Producing HR reports, metrics and management information Working collaboratively with the wider HR team to deliver an efficient and proactive HR service About You To be successful in this role, you will have: Previous experience in an HR Advisor or equivalent generalist HR position Strong employee relations experience with the ability to manage cases independently A sound understanding of UK employment legislation and HR best practice Experience supporting organisational change, restructuring or business transformation projects Excellent communication and stakeholder management skills Strong organisational skills with the ability to manage multiple priorities A proactive and professional approach with strong problem-solving abilities CIPD qualification (Level 3 or Level 5) would be advantageous but is not essential What's on Offer? Salary up to 35,000 per annum Monday to Friday working pattern 37.5-hour working week Opportunity to join a forward-thinking and innovative technology business Exposure to a varied and interesting HR workload Collaborative and supportive working environment The chance to make a meaningful impact during a significant period of organisational change If you're an experienced HR professional with a passion for employee relations and are looking for your next contract opportunity, we'd love to hear from you. Apply today to find out more. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Salary: Competitive plus Veolia benefits and pension Hours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington WA3 6FW Duration: FTC 6 months (possibility to extend or become permanent) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential We're currently on the hunt for an amazing addition to our Customer Experience Team. If you're genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you'll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience. This means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role. Don't worry though, you'll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential. Sound good? We can't wait to hear from you! What will you be doing? The difference you'll make: Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively Always putting our customers first and finding personalised solutions to meet their needs Building strong relationships with both internal and external customers to ensure we deliver the best service Constantly seeking ways to improve the customer experience and resolve any challenges they may face Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality Supporting the business by promoting Veolia's products and services to our customers Embracing a curious and proactive attitude to continuously develop our knowledge and skills Working collaboratively with other teams to deliver timely resolutions for our customers Bringing your best selves to work every day to achieve targeted growth and provide exceptional service Resolution of invoice disputes with pace to ensure customer satisfaction Purchase Order Management Leading with empowerment to negotiate credit notes and invoice adjustments Working alongside credit control to ensure cash is collectable Compliance with all Veolia policies and procedures, taking ownership to ensure overall team/department objectives are met. What we're looking for: We welcome applications from candidates who have minimal Customer Service and Administration experience, as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you. Our must-haves. What you'll bring; Proven ability to put the customer first, whether it's face to face or on the phone An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach Use strong planning and organisational skills to deliver excellent service Show great interpersonal skills and pay attention to detail in everything we do Be proactive, adaptable, and always willing to go the extra mile for our customers Have a passion for personal and professional growth, and a commitment to exceeding expectations Be open to a broad range of activities and able to adapt to changing business needs Good attention to detail, speed of typing, and a friendly telephone manner are essential A basic understanding of business finance and customer profitability is important Be proficient in using Google Office Applications and able to learn new systems quickly Take initiative and have a genuine interest in going above and beyond for customers What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

We are recruiting on behalf of our client for a highly motivated Workshop Controller to join a prestigious automotive dealership in Knutsford, Cheshire. This is an excellent opportunity for a skilled professional to lead a busy workshop within a modern, state-of-the-art facility, working for a renowned luxury automotive brand. Our client is seeking a individual with strong leadership abilities, excellent organisational skills, and a passion for delivering exceptional customer service. The successful Workshop Controller will be responsible for overseeing daily workshop operations, managing workflow, motivating the team, and ensuring high standards of workmanship and safety are maintained. Benefits for the successful Workshop Controller: Competitive basic salary of 35,000, with an OTE of up to 42,000 Bonus structure linked to performance 33 days holiday inclusive of bank holidays Industry-leading training and development programmes Modern, well-equipped workshop with advanced tools and technology Employee discounts on vehicle purchases and high street retail schemes Access to discounted gym memberships and cycle to work schemes Supportive, inclusive working environment with flexible working arrangements Clear career progression pathways within a reputable automotive group Duties of the Workshop Controller: Oversee daily workshop activities, ensuring efficient workflow management Monitor job progress to meet deadlines and quality standards Communicate effectively with technicians, service advisors, and management Motivate and support the workshop team to achieve high performance Uphold workshop safety and operational standards Contribute to continuous improvement initiatives aimed at enhancing team productivity and customer satisfaction Support the onboarding and training of workshop staff as required Requirements of the Workshop Controller: Previous experience in a similar role such as Workshop Controller, Service Manager, or Master Technician Strong organisational and planning skills Excellent communication and leadership abilities Ability to work efficiently under pressure and resolve issues promptly Solutions-focused attitude and proactive approach to challenges Genuine enthusiasm for the automotive industry and the premium vehicle sector If you are ready to take ownership of a busy workshop and develop your leadership career within a prestigious automotive dealership, we encourage you to apply today. Contact Matt Cross, Automotive Recruitment Specialist at Perfect Placement covering Knutsford and Cheshire, today to discover more about this fantastic opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.

Service Advisor Norwich Salary & OTE £26,000 - £28,000 basic salary Up to £34,000 OTE Job Description - Service Advisor We are currently seeking a motivated and customer-focused Service Advisor to act as a key point of contact between internal teams and customers. This is an excellent opportunity for someone who enjoys delivering outstanding service, communicating clearly, and building strong customer relationships. Key Responsibilities: Deliver a seamless and professional customer experience within the service department Engage with customers in a prompt, courteous, and confident manner, ensuring their requirements are fully understood Manage bookings for services Provide clear advice on service-related or technical issues, ensuring high levels of customer satisfaction Maintain a positive, proactive, and customer-first approach at all times About You: Confident communicator with strong interpersonal skills Highly organised and customer-driven Comfortable liaising between customers and internal teams Passionate about delivering a high standard of service Please apply today or email your CV to .

Hales Group are currently seeking a Recycling Advisor to join our client based in Wells-next-the-Sea. We are looking for someone who is a team worker, happy with outdoor manual work, and can deliver a high standard of customer service. What You ll Be Doing Providing helpful, friendly assistance to customers using the recycling facilities Carrying out manual handling tasks safely and efficiently Maintaining a clean, organised, and safe working environment Supporting colleagues with general site duties as required Completing any necessary training to develop your skills Occasionally assisting at other local sites when needed What We re Looking For Confident with manual handling and comfortable working outdoors A positive, proactive attitude with strong customer service skills Reliable, hardworking, and a genuine team player Access to your own transport (essential due to site locations and travel requirements) Job Details Location: Wells-next-the-Sea Hours: 8:45am 4:15pm Rota: Friday, Saturday, Sunday and Monday Pay Rates: £12.71/hour Monday to Friday £15.88/hour Saturday £19.06/hour - Sunday Contract Type: Temporary ongoing Why Work Through Hales Group? Our experienced recruitment team is committed to helping you find the right role. With many years of supporting candidates across the region, we treat every applicant as a valued customer and work hard to provide the best opportunities. Hales Group Ltd collects and retains applicant data to monitor recruitment processes, ensure compliance with Equal Opportunities, and to share suitable future opportunities. If you do not wish for your details to be held, please contact your local branch.

We're looking for friendly, professional Customer Service Advisors to join our team on a short-term contract to support a busy period. This is a fast-paced inbound customer service role where you'll be the first point of contact for customers, providing exceptional service over the phone and via email. If you enjoy helping people, solving problems and delivering a great customer experience, we'd love to hear from you. Key Responsibilites: Handle inbound customer calls and emails professionally and efficiently. Resolve customer enquiries at the first point of contact wherever possible. Accurately update customer records and maintain detailed notes. Escalate complex issues to the relevant teams when required. Meet individual and team service level targets. Deliver a positive and professional customer experience on every interaction. About You: Previous customer service or contact centre experience. Excellent communication and listening skills. A positive, empathetic and professional telephone manner. Good IT skills and the ability to learn new systems quickly. Strong attention to detail and organisational skills. The ability to remain calm under pressure and manage multiple enquiries. What We Offer: Competitive hourly rate up to £12.81 p/h Full training and ongoing support. Friendly and supportive team environment. Immediate start available. Opportunity to gain valuable customer service experience with a well-established organisation. Disclaimer Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.

Customer Service Advisor Location: Chelmsford Hours: Monday to Friday, 8:00am to 4:00pm, plus every other Saturday Salary: £12.80 an hour Contract: Temporary with the opportunity for a permanent contract Adecco are delighted to be recruiting for a Customer Service Advisor on behalf of our client. This is an excellent opportunity to join a fast-paced, customer-focused business where no two days are the same. As the first point of contact for customers, you will play a key role in delivering an exceptional customer experience. Working within a busy customer service team, you will manage enquiries via email, phone, live chat and instant messaging, ensuring all customer queries are handled efficiently and professionally. Key Responsibilities Act as the first point of contact for customers, providing a professional and friendly service at all times. Manage a high volume of customer enquiries via email, telephone, live chat and instant messaging. Investigate and resolve customer queries relating to orders, deliveries, returns and products. Provide product information and recommendations to support customer needs. Handle customer complaints effectively, identifying suitable resolutions within company guidelines. Prioritise workload to ensure all enquiries are responded to within agreed service levels. Maintain accurate customer records and update internal systems accordingly. Ensure all customer data is handled confidentially and in accordance with GDPR regulations. Liaise with internal departments to resolve customer issues and provide timely updates. The Ideal Candidate Previous experience within a customer service or customer support role. Excellent written and verbal communication skills. Strong attention to detail and organisational skills. Ability to manage multiple tasks and prioritise effectively in a busy environment. Confident using Microsoft Office and customer service systems. Positive, proactive and customer-focused approach. Ability to remain calm and professional when handling complaints or challenging situations. What's on Offer Supportive team environment. Opportunity to develop customer service and communication skills. Immediate start available for the right candidate. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we would love to hear from you. Apply today with your up-to-date CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are recruiting on behalf of our client for the position of Vehicle Service Advisor at their franchise-approved dealership in Witney, Oxfordshire. This is an excellent opportunity for experienced and aspiring Service Advisors to join a reputable, family-run business with over 40 years of success. Benefits for the successful Service Advisor: Basic salary up to 32,000 per annum, dependent on experience On-target earnings around 35,000 per annum including performance-related bonuses 22 days annual leave plus 8 bank holidays Full manufacturer-approved training programmes Company pension scheme Staff purchase discounts on fuel, vehicles, parts, services, and MOT tests Long-term career progression within a well-established family-run business Working hours from 7:45 am to 5:30 pm, Monday to Friday, with no weekends required Duties of the Service Advisor: Greet customers in the Service Department and manage customer expectations Liaise extensively with the workshop team to monitor work in progress Keep customers informed on the progress of their vehicle repairs and servicing Allocate workloads to Vehicle Technicians to ensure deadlines are met Upsell additional products and services where appropriate to enhance customer satisfaction Ensure a smooth customer journey from arrival to departure Maintain high standards of customer service and satisfaction at all times Requirements: Previous experience as a Service Advisor is beneficial but not essential Strong customer service skills with an ability to communicate effectively Well-organised with excellent time management skills IT literate; familiarity with systems such as Keyloop or Autoline is highly desirable A full UK driving licence with minimal points Ability to deliver exceptional customer service and handle multiple tasks efficiently A proactive approach to upselling and maximising workshop revenue This Vehicle Service Advisor role offers a rewarding career with a well-respected dealership, excellent earning potential, and ongoing professional development. If you are committed to delivering outstanding customer service and want to join a supportive team, this position is not to be missed. Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Witney and Oxfordshire, today to discover more about this fantastic opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.

Customer Relations Specialist Are you a confident communicator who enjoys helping customers and being part of a fantastic and supportive Team. We are looking for an outbound CRM advisor to join our Aftersales operation to help us to continue to develop and grow our business while delivering outstanding levels of customer satisfaction. In this role you will use our modern CRM systems to make effective outbound calls to customers, follow up on service reminders and ensure every customer has an amazing experience during their journey through our Porsche Centre. If you enjoy speaking to customers, being exceptionally organised and working in a fast paced and positive environment then we would be delighted to hear from you. More about the role Making outbound calls to our customers using our CRM systems and data base. Following up on service reminders. Updating and managing our data base. Building positive relationships with our customers. Supporting our Aftersales Team to ensure we are delivering outstanding levels of customer satisfaction. What we are looking for Friendly and confident telephone manner. Strong communication and organisational skills. Comfortable and confident using computer systems and spreadsheets. Positive attitude and a Team focused mindset. • Previous customer service or call handling experience would be preferred but not essential Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.