Assistant Manager Sought for exciting Hospitality site in Brent Cross Shopping Centre. Generous Salary + quartlerly bonus scheme up to 6k p.a. and company benefits. We are looking for an assistant manager to primarily run the F+B area of this exciting new leisure and hospitality site. However, the role also offers the opportunity to broaden your management skills and learn about management within the wider leisure and hospitality industry. So if you come from a pub or restaurant background, or have experience within other leisure of hospitality sites such as busy coffee shops, QSR and bowling alleys/cinemas/ trampoline parks or similar, then this is the ideal opportunity for you. You should have a good understanding of KPIs and be able to manage a large and diverse team. My Client is THE leader in their field,they offer an exciting mix of entertainment, sports, and hospitality at their sites which are situated across the UK. Their reputation is built on a strong product offering backed by great customer service. As an employer they are committed to training and developing their teams with an emphasis on personal growth and progression. They are now looking for an Assistant General Manager for their site in Brent Cross: This is a large, busy site with multi-faceted facilities. As well as strong management skills, you should have a strong understanding of F+B and creating a customer-focussed environment that enables up-selling. You will be a dedicated professional who is looking to build their already successful career within the Entertainment/Hospitality/Leisure industry. The ideal candidate comes from an entertainment, hospitality, leisure or retail background Must be used to managing teams of 10+ Understands KPIs and can analyse the P+L Has the ability to create an unforgettable customer experience in a multi-faceted venue. Ambitious and career minded - a true leader You will need to hold a driver's licence and have your own transport. My Client offers a generous salary package and a chance for real career progression in an exciting environment. Interviews are happening shortly so please apply by return. Responsibilities Oversee daily operations of the site with the GM ensuring high standards of service and guest satisfaction. Manage and train staff, fostering a positive team environment. Ensure compliance with health and safety regulations and maintain cleanliness in all areas. Develop and implement strategies to enhance guest experiences and drive business growth. Maintain inventory and manage supplies to support operational needs. Maintain operational efficiency in a multi-faceted site that will require different skillsets for each area Reporting on a wide range of KPIs Understand the F+B function If this exciting opportunity is for you then please send your CV by return or contact Ian Gerstein for more information
Aug 12, 2026
Full time
Assistant Manager Sought for exciting Hospitality site in Brent Cross Shopping Centre. Generous Salary + quartlerly bonus scheme up to 6k p.a. and company benefits. We are looking for an assistant manager to primarily run the F+B area of this exciting new leisure and hospitality site. However, the role also offers the opportunity to broaden your management skills and learn about management within the wider leisure and hospitality industry. So if you come from a pub or restaurant background, or have experience within other leisure of hospitality sites such as busy coffee shops, QSR and bowling alleys/cinemas/ trampoline parks or similar, then this is the ideal opportunity for you. You should have a good understanding of KPIs and be able to manage a large and diverse team. My Client is THE leader in their field,they offer an exciting mix of entertainment, sports, and hospitality at their sites which are situated across the UK. Their reputation is built on a strong product offering backed by great customer service. As an employer they are committed to training and developing their teams with an emphasis on personal growth and progression. They are now looking for an Assistant General Manager for their site in Brent Cross: This is a large, busy site with multi-faceted facilities. As well as strong management skills, you should have a strong understanding of F+B and creating a customer-focussed environment that enables up-selling. You will be a dedicated professional who is looking to build their already successful career within the Entertainment/Hospitality/Leisure industry. The ideal candidate comes from an entertainment, hospitality, leisure or retail background Must be used to managing teams of 10+ Understands KPIs and can analyse the P+L Has the ability to create an unforgettable customer experience in a multi-faceted venue. Ambitious and career minded - a true leader You will need to hold a driver's licence and have your own transport. My Client offers a generous salary package and a chance for real career progression in an exciting environment. Interviews are happening shortly so please apply by return. Responsibilities Oversee daily operations of the site with the GM ensuring high standards of service and guest satisfaction. Manage and train staff, fostering a positive team environment. Ensure compliance with health and safety regulations and maintain cleanliness in all areas. Develop and implement strategies to enhance guest experiences and drive business growth. Maintain inventory and manage supplies to support operational needs. Maintain operational efficiency in a multi-faceted site that will require different skillsets for each area Reporting on a wide range of KPIs Understand the F+B function If this exciting opportunity is for you then please send your CV by return or contact Ian Gerstein for more information
Company Profile CBRE is the global leader in commercial real estate services and investment. Through our HOST service platform, we create workplace experiences that deliver exceptional service and support to employees, visitors and clients. Job Title: Workplace Experience Reception Supervisor Based at 61 Southwark Street, London, the Workplace Experience Reception Supervisor is responsible for delivering an exceptional front-of-house experience whilst overseeing reception operations, workplace services and team performance. Reporting to the Workplace Experience Manager, this role acts as a key point of contact for employees, visitors and clients, ensuring a professional, welcoming and efficient workplace environment. Role Summary: Responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests. Acts as the first point of engagement for employees and visitors and creates a positive first impression of the organisation. Provides administrative and reception support including call handling, calendar scheduling and meeting coordination. Greets employees and announces clients, applicants and visitors. Conducts guest registration through badging software. Arranges escorts, visitor passes and parking validation as required. Assists with scheduling and preparing meeting and conference rooms. Coordinates meeting room setup and arranges projectors and conferencing equipment. Provides personal services to employees and guests including transportation arrangements, office wayfinding, refreshments, building tours and meeting support. Coordinates catering for meetings and events. Maintains the appearance of reception, conference rooms, caf areas and other common spaces. Requests housekeeping, building and equipment services when required. Provides support with mail services, event management, desk booking and bike locker management. Assists with onboarding activities including employee orientation, equipment ordering and first-day welcome procedures. Provides administrative support including meeting coordination, workplace equipment care and supply management. Responds to workplace experience requests and complaints. Ensures safety standards are met by workplace experience service providers. Manages facilities and office requests, escalating recurring issues where necessary. Manages reception stock and maintains optimum inventory levels. Promptly and efficiently deals with telephone calls. Takes and passes on accurate messages. Greets and interacts with visitors in line with HOST standards. Manages room and hospitality bookings. Monitors the workplace environment and reports hazards and cleaning issues. Sets up meeting rooms in line with Playbook standards. Arranges hospitality and catering requirements in line with approved procedures. Responsible for opening and securing the pantry. Responds to enquiries in a prompt and efficient manner. Anticipates customer needs and proactively offers assistance. Raises health and safety concerns immediately with management. Handles difficult requests and complaints professionally. Briefs the team in preparation for VIP visitors. Manages team rotas and holiday administration. Conducts return-to-work interviews and maintains absence records. Trains team members and coordinates development activities. Monitors team performance, recognising achievements and identifying areas for improvement. Collects operational data and maintains spreadsheets and reports. Participates in regular management meetings and provides operational updates. Produces weekly statistics and management reports. Provides meeting support, including minute taking where required. Experience Required: Degree or further education qualification preferred. Minimum of 1-2 years' experience within Front Desk, Concierge, Hospitality, Room Management or Customer Service environments. Experience within facilities management and/or dealing with suppliers and contractors would be advantageous. Strong communication skills with the ability to understand, interpret and present information effectively. Ability to respond professionally to client, employee and stakeholder enquiries and complaints. Good knowledge of financial terms and principles. Strong problem-solving skills and ability to work through complex situations. Intermediate proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, SharePoint, OneNote and Visio. Comfortable using digital tools, workplace applications, databases and mobile technologies. Results-oriented with a strong commitment to service excellence. Customer-focused with the ability to build strong relationships and meet customer needs. Demonstrates accountability, ownership and a commitment to achieving measurable outcomes. DISCLAIMER This job description is intended to outline the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the role. Duties may be amended to meet business requirements.
Aug 12, 2026
Full time
Company Profile CBRE is the global leader in commercial real estate services and investment. Through our HOST service platform, we create workplace experiences that deliver exceptional service and support to employees, visitors and clients. Job Title: Workplace Experience Reception Supervisor Based at 61 Southwark Street, London, the Workplace Experience Reception Supervisor is responsible for delivering an exceptional front-of-house experience whilst overseeing reception operations, workplace services and team performance. Reporting to the Workplace Experience Manager, this role acts as a key point of contact for employees, visitors and clients, ensuring a professional, welcoming and efficient workplace environment. Role Summary: Responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests. Acts as the first point of engagement for employees and visitors and creates a positive first impression of the organisation. Provides administrative and reception support including call handling, calendar scheduling and meeting coordination. Greets employees and announces clients, applicants and visitors. Conducts guest registration through badging software. Arranges escorts, visitor passes and parking validation as required. Assists with scheduling and preparing meeting and conference rooms. Coordinates meeting room setup and arranges projectors and conferencing equipment. Provides personal services to employees and guests including transportation arrangements, office wayfinding, refreshments, building tours and meeting support. Coordinates catering for meetings and events. Maintains the appearance of reception, conference rooms, caf areas and other common spaces. Requests housekeeping, building and equipment services when required. Provides support with mail services, event management, desk booking and bike locker management. Assists with onboarding activities including employee orientation, equipment ordering and first-day welcome procedures. Provides administrative support including meeting coordination, workplace equipment care and supply management. Responds to workplace experience requests and complaints. Ensures safety standards are met by workplace experience service providers. Manages facilities and office requests, escalating recurring issues where necessary. Manages reception stock and maintains optimum inventory levels. Promptly and efficiently deals with telephone calls. Takes and passes on accurate messages. Greets and interacts with visitors in line with HOST standards. Manages room and hospitality bookings. Monitors the workplace environment and reports hazards and cleaning issues. Sets up meeting rooms in line with Playbook standards. Arranges hospitality and catering requirements in line with approved procedures. Responsible for opening and securing the pantry. Responds to enquiries in a prompt and efficient manner. Anticipates customer needs and proactively offers assistance. Raises health and safety concerns immediately with management. Handles difficult requests and complaints professionally. Briefs the team in preparation for VIP visitors. Manages team rotas and holiday administration. Conducts return-to-work interviews and maintains absence records. Trains team members and coordinates development activities. Monitors team performance, recognising achievements and identifying areas for improvement. Collects operational data and maintains spreadsheets and reports. Participates in regular management meetings and provides operational updates. Produces weekly statistics and management reports. Provides meeting support, including minute taking where required. Experience Required: Degree or further education qualification preferred. Minimum of 1-2 years' experience within Front Desk, Concierge, Hospitality, Room Management or Customer Service environments. Experience within facilities management and/or dealing with suppliers and contractors would be advantageous. Strong communication skills with the ability to understand, interpret and present information effectively. Ability to respond professionally to client, employee and stakeholder enquiries and complaints. Good knowledge of financial terms and principles. Strong problem-solving skills and ability to work through complex situations. Intermediate proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, SharePoint, OneNote and Visio. Comfortable using digital tools, workplace applications, databases and mobile technologies. Results-oriented with a strong commitment to service excellence. Customer-focused with the ability to build strong relationships and meet customer needs. Demonstrates accountability, ownership and a commitment to achieving measurable outcomes. DISCLAIMER This job description is intended to outline the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the role. Duties may be amended to meet business requirements.
Retreat & Guest Relations Manager Salary: Up to £33,000 per annum + Benefits Hours: Full-time, 40 hours per week, 5 days over 7 (including weekends and bank holidays) Location: YO62 4EN About the Role Located within the beautiful Howardian Hills, this historic site welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. It offers a unique environment where hospitality, heritage and community come together. We are looking for a Retreat & Guest Relations Manager to lead the guest experience, ensuring every visitor receives a warm welcome from initial enquiry through to departure. You will oversee retreats, group visits, conferences and events while leading a dedicated coordination team and maximising occupancy, service standards and revenue. This is an excellent opportunity for someone with strong hospitality, events or visitor attraction experience who enjoys delivering exceptional customer experiences within a unique heritage setting. Key Responsibilities Guest Relations Lead all guest bookings for retreats, tours, conferences and events. Oversee check-in, check-out and the overall guest journey. Work closely with internal stakeholders to deliver the annual retreat programme. Coordinate with housekeeping and operational teams to ensure exceptional service. Resolve guest enquiries and complaints professionally. Leadership & Operations Manage and develop a team of Retreat Coordinators, an Event Coordinator and volunteers. Lead team meetings, performance reviews and training. Manage staffing rotas, ensuring appropriate weekend and bank holiday cover. Ensure compliance with Health & Safety, GDPR and Safeguarding requirements. Reservations & Performance Manage booking systems and room occupancy. Process invoices, deposits and billing accurately. Monitor KPIs and prepare monthly performance and guest feedback reports. Events & Conferences Act as the main contact for external venue hire. Coordinate conferences, concerts, tours and special events. Liaise with caterers, facilities teams and external suppliers to ensure successful delivery. Customer Experience Deliver a welcoming, professional and high-quality guest experience. Ensure guest requirements, including dietary needs, are met. Continuously improve service standards through guest feedback. About You We're looking for someone who has: Previous experience in hospitality, guest relations, events or visitor attraction management. Strong leadership and people management skills. Excellent customer service and communication abilities. Outstanding organisation and attention to detail. The ability to manage multiple priorities in a busy environment. A calm, approachable and professional manner. Respect for working within a heritage and historic environment. A full driving licence and access to transport. Experience within a heritage, tourism or faith-based environment would be advantageous. Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount in the Tea Room and Shop Cycle to Work Scheme Christmas closure Historic Houses and Yorkshire Great Houses passes Employee Assistance Programme Retail savings platform 50% discount on fitness suite, swimming and other activities All appointments are subject to an enhanced DBS check and satisfactory references.
Aug 12, 2026
Full time
Retreat & Guest Relations Manager Salary: Up to £33,000 per annum + Benefits Hours: Full-time, 40 hours per week, 5 days over 7 (including weekends and bank holidays) Location: YO62 4EN About the Role Located within the beautiful Howardian Hills, this historic site welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. It offers a unique environment where hospitality, heritage and community come together. We are looking for a Retreat & Guest Relations Manager to lead the guest experience, ensuring every visitor receives a warm welcome from initial enquiry through to departure. You will oversee retreats, group visits, conferences and events while leading a dedicated coordination team and maximising occupancy, service standards and revenue. This is an excellent opportunity for someone with strong hospitality, events or visitor attraction experience who enjoys delivering exceptional customer experiences within a unique heritage setting. Key Responsibilities Guest Relations Lead all guest bookings for retreats, tours, conferences and events. Oversee check-in, check-out and the overall guest journey. Work closely with internal stakeholders to deliver the annual retreat programme. Coordinate with housekeeping and operational teams to ensure exceptional service. Resolve guest enquiries and complaints professionally. Leadership & Operations Manage and develop a team of Retreat Coordinators, an Event Coordinator and volunteers. Lead team meetings, performance reviews and training. Manage staffing rotas, ensuring appropriate weekend and bank holiday cover. Ensure compliance with Health & Safety, GDPR and Safeguarding requirements. Reservations & Performance Manage booking systems and room occupancy. Process invoices, deposits and billing accurately. Monitor KPIs and prepare monthly performance and guest feedback reports. Events & Conferences Act as the main contact for external venue hire. Coordinate conferences, concerts, tours and special events. Liaise with caterers, facilities teams and external suppliers to ensure successful delivery. Customer Experience Deliver a welcoming, professional and high-quality guest experience. Ensure guest requirements, including dietary needs, are met. Continuously improve service standards through guest feedback. About You We're looking for someone who has: Previous experience in hospitality, guest relations, events or visitor attraction management. Strong leadership and people management skills. Excellent customer service and communication abilities. Outstanding organisation and attention to detail. The ability to manage multiple priorities in a busy environment. A calm, approachable and professional manner. Respect for working within a heritage and historic environment. A full driving licence and access to transport. Experience within a heritage, tourism or faith-based environment would be advantageous. Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount in the Tea Room and Shop Cycle to Work Scheme Christmas closure Historic Houses and Yorkshire Great Houses passes Employee Assistance Programme Retail savings platform 50% discount on fitness suite, swimming and other activities All appointments are subject to an enhanced DBS check and satisfactory references.
General Managers! Outstanding opportunity with thriving Leisure/ Hospitality business in Sheffield - a chance to be part of this market-leading business. We are looking for an experienced General Manager who nows how to manage a large team and ensure that they understand what great customer service looks like. This manager will lead from the front - no hiding in the office! - and will have high expectations covering sales, service, health and safety and general standards across the site. You will be pro-active - looking for ways to grow the business, and you will be given the autonomy to run the site your way! If you have managerial experience within hospitality, leisure or retail then this is the ideal opportunity to join this fast-growing, market leading business. We are looking for an ambitious GM or AGM who are looking to grow their career at this busy site and this market-leading brand. On Offer is a competitive salary + an excellent bonus scheme that can be worth 10000+ per year. My Client is the market leader in their field. They offer an exciting mix of hospitality and leisure at their sites which are situated across the UK. Their reputation is built on a strong product offering backed by great customer service. As an employer they are committed to training and developing their teams with an emphasis on person growth and progression. They are now looking for a General Manager for their site in Sheffield: You will be a dedicated professional who is looking to build their career within the Hospitality/Leisure industry. The ideal candidate comes from a hospitality, leisure or retail background Must be used to managing teams of 15+ Understands KPIs and can analyse the P+L You will need to hold a driver's licence and have your own transport. Responsibilities Oversee daily operations of the site, ensuring high standards of service and guest satisfaction. Manage and train staff, fostering a positive team environment. Ensure compliance with health and safety regulations and maintain cleanliness in all areas. Develop and implement strategies to enhance guest experiences and drive business growth. Maintain inventory and manage supplies to support operational needs. My Client offers a generous salary package and a chance for real career progression an an exciting environment. Interviews are happening shortly so please apply by return or contact Ian Gerstein for more information.
Aug 12, 2026
Full time
General Managers! Outstanding opportunity with thriving Leisure/ Hospitality business in Sheffield - a chance to be part of this market-leading business. We are looking for an experienced General Manager who nows how to manage a large team and ensure that they understand what great customer service looks like. This manager will lead from the front - no hiding in the office! - and will have high expectations covering sales, service, health and safety and general standards across the site. You will be pro-active - looking for ways to grow the business, and you will be given the autonomy to run the site your way! If you have managerial experience within hospitality, leisure or retail then this is the ideal opportunity to join this fast-growing, market leading business. We are looking for an ambitious GM or AGM who are looking to grow their career at this busy site and this market-leading brand. On Offer is a competitive salary + an excellent bonus scheme that can be worth 10000+ per year. My Client is the market leader in their field. They offer an exciting mix of hospitality and leisure at their sites which are situated across the UK. Their reputation is built on a strong product offering backed by great customer service. As an employer they are committed to training and developing their teams with an emphasis on person growth and progression. They are now looking for a General Manager for their site in Sheffield: You will be a dedicated professional who is looking to build their career within the Hospitality/Leisure industry. The ideal candidate comes from a hospitality, leisure or retail background Must be used to managing teams of 15+ Understands KPIs and can analyse the P+L You will need to hold a driver's licence and have your own transport. Responsibilities Oversee daily operations of the site, ensuring high standards of service and guest satisfaction. Manage and train staff, fostering a positive team environment. Ensure compliance with health and safety regulations and maintain cleanliness in all areas. Develop and implement strategies to enhance guest experiences and drive business growth. Maintain inventory and manage supplies to support operational needs. My Client offers a generous salary package and a chance for real career progression an an exciting environment. Interviews are happening shortly so please apply by return or contact Ian Gerstein for more information.
Junior Hotel Duty Manager (8755) Location: In the Reigate area, Surrey Salary: Up to £28,000 per annum (DOE) Job Type: Full-Time Permanent Our client, a well-established hotel in the Reigate area, is seeking a motivated and customer-focused Junior Duty Manager to support the day-to-day operation of the property. This is an excellent opportunity for an ambitious hospitality professional with previous hotel experience who is looking to develop their management skills within a fast-paced and rewarding environment. As Junior Duty Manager, you will play a key role in ensuring the smooth running of the hotel, delivering exceptional guest experiences and supporting departmental teams to maintain the highest standards of service. Key Responsibilities Operational Support Assist in overseeing the daily operation of the hotel during assigned shifts. Act as a point of contact for guests and team members, ensuring issues are resolved efficiently. Support the smooth running of Front Office, Housekeeping, Food & Beverage and other operational departments. Conduct regular checks throughout the hotel to ensure service and presentation standards are maintained. Guest Experience Deliver exceptional customer service and ensure guests receive a warm and professional experience. Handle guest enquiries, requests and complaints promptly and effectively. Resolve operational issues whilst maintaining a positive guest experience. Team Support & Leadership Assist with supervising and motivating team members across departments. Support training and development initiatives. Help coordinate shifts and ensure adequate staffing levels are maintained. Promote a positive and collaborative working environment. Health & Safety Ensure compliance with hotel policies and health & safety procedures. Support security and safety processes throughout the property. Respond appropriately to incidents and emergencies when required. Administration Complete daily operational reports and shift handovers. Assist with cash handling and reconciliation procedures. Support management with ongoing service improvements and operational planning. About You To be considered for this role, you will have: Previous experience working within a hotel environment. Experience in a supervisory, team leader or senior hospitality role. Excellent customer service and communication skills. Strong organisational and problem-solving abilities. A proactive and hands-on approach to work. The ability to remain calm and professional under pressure. Flexibility to work shifts, including evenings, weekends and bank holidays. Desirable: Experience using hotel PMS systems such as Opera, Guest line or similar. Hospitality qualification or relevant industry training. First Aid or Health & Safety certification. If you're passionate about hospitality and ready to progress your career within hotel management, we'd love to hear from you. Apply today! Due to the high volume of applications we receive, if you have not heard from a member of our team within 10 working days, unfortunately your application has not been successful on this occasion. By applying for this vacancy, you consent to Jade Recruitment Limited processing your personal data in accordance with our Privacy and GDPR Policy. Jade Recruitment Limited is acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.
Aug 12, 2026
Full time
Junior Hotel Duty Manager (8755) Location: In the Reigate area, Surrey Salary: Up to £28,000 per annum (DOE) Job Type: Full-Time Permanent Our client, a well-established hotel in the Reigate area, is seeking a motivated and customer-focused Junior Duty Manager to support the day-to-day operation of the property. This is an excellent opportunity for an ambitious hospitality professional with previous hotel experience who is looking to develop their management skills within a fast-paced and rewarding environment. As Junior Duty Manager, you will play a key role in ensuring the smooth running of the hotel, delivering exceptional guest experiences and supporting departmental teams to maintain the highest standards of service. Key Responsibilities Operational Support Assist in overseeing the daily operation of the hotel during assigned shifts. Act as a point of contact for guests and team members, ensuring issues are resolved efficiently. Support the smooth running of Front Office, Housekeeping, Food & Beverage and other operational departments. Conduct regular checks throughout the hotel to ensure service and presentation standards are maintained. Guest Experience Deliver exceptional customer service and ensure guests receive a warm and professional experience. Handle guest enquiries, requests and complaints promptly and effectively. Resolve operational issues whilst maintaining a positive guest experience. Team Support & Leadership Assist with supervising and motivating team members across departments. Support training and development initiatives. Help coordinate shifts and ensure adequate staffing levels are maintained. Promote a positive and collaborative working environment. Health & Safety Ensure compliance with hotel policies and health & safety procedures. Support security and safety processes throughout the property. Respond appropriately to incidents and emergencies when required. Administration Complete daily operational reports and shift handovers. Assist with cash handling and reconciliation procedures. Support management with ongoing service improvements and operational planning. About You To be considered for this role, you will have: Previous experience working within a hotel environment. Experience in a supervisory, team leader or senior hospitality role. Excellent customer service and communication skills. Strong organisational and problem-solving abilities. A proactive and hands-on approach to work. The ability to remain calm and professional under pressure. Flexibility to work shifts, including evenings, weekends and bank holidays. Desirable: Experience using hotel PMS systems such as Opera, Guest line or similar. Hospitality qualification or relevant industry training. First Aid or Health & Safety certification. If you're passionate about hospitality and ready to progress your career within hotel management, we'd love to hear from you. Apply today! Due to the high volume of applications we receive, if you have not heard from a member of our team within 10 working days, unfortunately your application has not been successful on this occasion. By applying for this vacancy, you consent to Jade Recruitment Limited processing your personal data in accordance with our Privacy and GDPR Policy. Jade Recruitment Limited is acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.
Description To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets. The Premium Dining Manager leads the teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations Key Responsibilities Guest satisfaction scores Service speed and efficiency Food safety audit results Labour cost vs budget Team retention and engagement Stock and waste control Cleanliness and presentation standards Skills, Knowledge & Expertise Operational Management Support daily operation of the food court and all outlets within it. Ensure service areas are fully prepared and staffed for trading periods. Monitor service flow and step in to resolve operational issues. Maintain high standards of cleanliness, presentation and food safety. Support peak service periods and high guest volumes. Assist with queue management and guest flow to enhance experience. Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership Supervise and support supervisors and team members on shift. Lead shift briefings and ensure clear communication. Support rota planning aligned to demand and budget. Coach team members to deliver excellent service and efficiency. Support recruitment, onboarding and training. Address day-to-day people issues and escalate where appropriate. Promote a positive, inclusive and safety-first culture. Conduct 4/8/12 probation reviews/coffee chats with direct reports and liaise with other assistant managers to compose a fully rounded review of any supervisor Guest Experience Ensure a welcoming and efficient service for all guests. Handle guest queries and complaints professionally. Support improvements based on guest feedback. Maintain accessible and family-friendly service standards. Be visible and proactive on the floor during service. Financial & Stock Control Support labour cost control and efficient staffing. Assist with stock ordering, control and rotation. Monitor waste and support cost-saving initiatives. Ensure accurate cash handling and compliance. Support delivery of promotions and upselling opportunities. Health, Safety & Compliance Ensure compliance with food safety and hygiene standards. Support allergen and dietary requirement processes. Ensure safe systems of work are followed. Support audits and inspections. Maintain accurate records and checks. Ensure all team members hold required training and certifications. Collaboration Work closely with other F&B venues, kitchens and operations teams. Support resort-wide events and peak periods. Liaise with cleaning, maintenance and supply teams. Deputise for the Buffet Manager when required. Job Benefits Essential Experience in a high-volume food service environment Supervisory or team leadership experience Strong organisational and communication skills Understanding of food safety and hygiene standards Ability to work in a fast-paced environment Good problem-solving skills Flexible to work shifts including evenings, weekends Christmas day and other public holidays Desirable Experience in holiday parks or resorts Food safety qualification (Level 2/3) Personal licence (where applicable) Experience managing rotas and staffing levels Cash handling and stock control experience About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Aug 12, 2026
Full time
Description To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets. The Premium Dining Manager leads the teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations Key Responsibilities Guest satisfaction scores Service speed and efficiency Food safety audit results Labour cost vs budget Team retention and engagement Stock and waste control Cleanliness and presentation standards Skills, Knowledge & Expertise Operational Management Support daily operation of the food court and all outlets within it. Ensure service areas are fully prepared and staffed for trading periods. Monitor service flow and step in to resolve operational issues. Maintain high standards of cleanliness, presentation and food safety. Support peak service periods and high guest volumes. Assist with queue management and guest flow to enhance experience. Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership Supervise and support supervisors and team members on shift. Lead shift briefings and ensure clear communication. Support rota planning aligned to demand and budget. Coach team members to deliver excellent service and efficiency. Support recruitment, onboarding and training. Address day-to-day people issues and escalate where appropriate. Promote a positive, inclusive and safety-first culture. Conduct 4/8/12 probation reviews/coffee chats with direct reports and liaise with other assistant managers to compose a fully rounded review of any supervisor Guest Experience Ensure a welcoming and efficient service for all guests. Handle guest queries and complaints professionally. Support improvements based on guest feedback. Maintain accessible and family-friendly service standards. Be visible and proactive on the floor during service. Financial & Stock Control Support labour cost control and efficient staffing. Assist with stock ordering, control and rotation. Monitor waste and support cost-saving initiatives. Ensure accurate cash handling and compliance. Support delivery of promotions and upselling opportunities. Health, Safety & Compliance Ensure compliance with food safety and hygiene standards. Support allergen and dietary requirement processes. Ensure safe systems of work are followed. Support audits and inspections. Maintain accurate records and checks. Ensure all team members hold required training and certifications. Collaboration Work closely with other F&B venues, kitchens and operations teams. Support resort-wide events and peak periods. Liaise with cleaning, maintenance and supply teams. Deputise for the Buffet Manager when required. Job Benefits Essential Experience in a high-volume food service environment Supervisory or team leadership experience Strong organisational and communication skills Understanding of food safety and hygiene standards Ability to work in a fast-paced environment Good problem-solving skills Flexible to work shifts including evenings, weekends Christmas day and other public holidays Desirable Experience in holiday parks or resorts Food safety qualification (Level 2/3) Personal licence (where applicable) Experience managing rotas and staffing levels Cash handling and stock control experience About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
About Us Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious, tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers. We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that. We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is "Together We Can" and if you are interested in joining us, we would be very keen to meet you. Summary Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT and Reprographics Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Orpington. Our new colleague will be kind and caring. At Harris Academy Orpington we have worked hard to create an environment where we look after and care for each other. Whilst being incredibly rewarding, working in schools can sometimes be hard. Colleagues at Harris Academy Orpington know that we work together as a team and we look out for each other; the environment here is one of care, nurture and support along with a bit of challenge! Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Updating and maintaining the IT assets in both locations as listed in the CMDB Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Aug 12, 2026
Full time
About Us Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious, tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers. We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that. We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is "Together We Can" and if you are interested in joining us, we would be very keen to meet you. Summary Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT and Reprographics Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Orpington. Our new colleague will be kind and caring. At Harris Academy Orpington we have worked hard to create an environment where we look after and care for each other. Whilst being incredibly rewarding, working in schools can sometimes be hard. Colleagues at Harris Academy Orpington know that we work together as a team and we look out for each other; the environment here is one of care, nurture and support along with a bit of challenge! Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical support, advice and guidance to staff, students and trainee teachers Ensuring that all incidents and service requests are logged appropriately Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution. Identifying, implementing and documenting Known Issues and workarounds for desktop related issues Ensuring that Academy incidents and service requests are resolved within the target resolution time Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads Installing, configuring and maintaining computer peripheral equipment Installing and testing new software and software updates and upgrades Installing, configuring and maintaining VoIP telephones Familiarising yourself with the network infrastructure and associated documentation Ensuring that the server and network infrastructure at both locations are regularly checked and maintained Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices Administering Active Directory user login accounts Managing Active Directory Distribution and Security groups within the Academy With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required. Delivering the IT support service in accordance with ITIL and HarrisNET principles. Updating and maintaining the IT assets in both locations as listed in the CMDB Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning Qualifications & Experience We would like to hear from you if you have: Good verbal and written communication skills The ability to self-manage, organise, and prioritise tasks and work under pressure A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality Flexibility and adaptability Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector Recent experience of working in an on-site IT based, Customer Service environment Proven experience of supporting Microsoft products Proven experience of managing Active Directory user accounts Recent experience of supporting Apple products Recent experience of supporting Windows 10 PCs, laptops and tablets For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Kitchen Manager Bury St Edmunds £35,000 - £37,000 DOE Our client, a growing and well-established hotel in Bury St Edmunds, is seeking an experienced Kitchen Manager to lead their kitchen operation. With a strong reputation for hospitality, the venue caters for hotel guests, weddings, private events, business meetings, and restaurant dining. This is an excellent opportunity for an existing Kitchen Manager, Head Chef, or ambitious Sous Chef looking to step into a leadership role. Key Responsibilities Oversee the day-to-day running of the kitchen. Ensure all dishes are prepared and presented to the highest standards. Manage ordering, stock control, stock rotation, and supplier deliveries. Monitor food costs, portion control, and waste management. Produce staff rotas and manage kitchen labour costs. Ensure compliance with food hygiene, allergen, and health & safety regulations. Lead, coach, and develop the kitchen team. Maintain a positive, professional, and efficient working environment. Requirements Previous experience in a Kitchen Manager, Head Chef, Sous Chef, or similar role. Strong leadership and team management skills. Proven ability to run a busy kitchen and manage service effectively. Excellent knowledge of food safety and kitchen compliance. Professional Cookery qualification (NVQ, SVQ, Diploma, or equivalent). Food Hygiene and Allergen Awareness certification. What's on Offer? £35,000 - £37,000 DOE Career development opportunities. Supportive and growing business. Opportunity to make a real impact within a successful hospitality venue. Apply today for immediate consideration.
Aug 12, 2026
Full time
Kitchen Manager Bury St Edmunds £35,000 - £37,000 DOE Our client, a growing and well-established hotel in Bury St Edmunds, is seeking an experienced Kitchen Manager to lead their kitchen operation. With a strong reputation for hospitality, the venue caters for hotel guests, weddings, private events, business meetings, and restaurant dining. This is an excellent opportunity for an existing Kitchen Manager, Head Chef, or ambitious Sous Chef looking to step into a leadership role. Key Responsibilities Oversee the day-to-day running of the kitchen. Ensure all dishes are prepared and presented to the highest standards. Manage ordering, stock control, stock rotation, and supplier deliveries. Monitor food costs, portion control, and waste management. Produce staff rotas and manage kitchen labour costs. Ensure compliance with food hygiene, allergen, and health & safety regulations. Lead, coach, and develop the kitchen team. Maintain a positive, professional, and efficient working environment. Requirements Previous experience in a Kitchen Manager, Head Chef, Sous Chef, or similar role. Strong leadership and team management skills. Proven ability to run a busy kitchen and manage service effectively. Excellent knowledge of food safety and kitchen compliance. Professional Cookery qualification (NVQ, SVQ, Diploma, or equivalent). Food Hygiene and Allergen Awareness certification. What's on Offer? £35,000 - £37,000 DOE Career development opportunities. Supportive and growing business. Opportunity to make a real impact within a successful hospitality venue. Apply today for immediate consideration.
Description To support the day-to-day management of a high-volume resort food court in the hotel dining section, ensuring safe, efficient and high-quality service across multiple outlets. The Hotel Dining Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations Key Responsibilities Guest satisfaction scores Service speed and efficiency Food safety audit results Labour cost vs budget Team retention and engagement Stock and waste control Cleanliness and presentation standards Skills, Knowledge & Expertise Operational Management Support daily operation of the hotel dining and all outlets within it. Ensure service areas are fully prepared and staffed for trading periods. Monitor service flow and step in to resolve operational issues. Maintain high standards of cleanliness, presentation and food safety. Support peak service periods and high guest volumes. Assist with queue management and guest flow to enhance experience. Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership Supervise and support supervisors and team members on shift. Lead shift briefings and ensure clear communication. Support rota planning aligned to demand and budget. Coach team members to deliver excellent service and efficiency. Support recruitment, onboarding and training. Address day-to-day people issues and escalate where appropriate. Promote a positive, inclusive and safety-first culture. Guest Experience Ensure a welcoming and efficient service for all guests. Handle guest queries and complaints professionally. Support improvements based on guest feedback. Maintain accessible and family-friendly service standards. Be visible and proactive on the floor during service. Financial & Stock Control Support labour cost control and efficient staffing. Assist with stock ordering, control and rotation. Monitor waste and support cost-saving initiatives. Ensure accurate cash handling and compliance. Support delivery of promotions and upselling opportunities. Health, Safety & Compliance Ensure compliance with food safety and hygiene standards. Support allergen and dietary requirement processes. Ensure safe systems of work are followed. Support audits and inspections. Maintain accurate records and checks. Ensure all team members hold required training and certifications. Collaboration Work closely with other F&B venues, kitchens and operations teams. Support resort-wide events and peak periods. Liaise with cleaning, maintenance and supply teams. Deputise for the Food Court Manager when required. Job Benefits Essential Experience in a high-volume food service environment Supervisory or team leadership experience Strong organisational and communication skills Understanding of food safety and hygiene standards Ability to work in a fast-paced environment Good problem-solving skills Flexible to work shifts including evenings and weekends Desirable Experience in holiday parks or resorts Food safety qualification (Level 2/3) Personal licence (where applicable) Experience managing rotas and staffing levels Cash handling and stock control experience About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Aug 12, 2026
Full time
Description To support the day-to-day management of a high-volume resort food court in the hotel dining section, ensuring safe, efficient and high-quality service across multiple outlets. The Hotel Dining Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations Key Responsibilities Guest satisfaction scores Service speed and efficiency Food safety audit results Labour cost vs budget Team retention and engagement Stock and waste control Cleanliness and presentation standards Skills, Knowledge & Expertise Operational Management Support daily operation of the hotel dining and all outlets within it. Ensure service areas are fully prepared and staffed for trading periods. Monitor service flow and step in to resolve operational issues. Maintain high standards of cleanliness, presentation and food safety. Support peak service periods and high guest volumes. Assist with queue management and guest flow to enhance experience. Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership Supervise and support supervisors and team members on shift. Lead shift briefings and ensure clear communication. Support rota planning aligned to demand and budget. Coach team members to deliver excellent service and efficiency. Support recruitment, onboarding and training. Address day-to-day people issues and escalate where appropriate. Promote a positive, inclusive and safety-first culture. Guest Experience Ensure a welcoming and efficient service for all guests. Handle guest queries and complaints professionally. Support improvements based on guest feedback. Maintain accessible and family-friendly service standards. Be visible and proactive on the floor during service. Financial & Stock Control Support labour cost control and efficient staffing. Assist with stock ordering, control and rotation. Monitor waste and support cost-saving initiatives. Ensure accurate cash handling and compliance. Support delivery of promotions and upselling opportunities. Health, Safety & Compliance Ensure compliance with food safety and hygiene standards. Support allergen and dietary requirement processes. Ensure safe systems of work are followed. Support audits and inspections. Maintain accurate records and checks. Ensure all team members hold required training and certifications. Collaboration Work closely with other F&B venues, kitchens and operations teams. Support resort-wide events and peak periods. Liaise with cleaning, maintenance and supply teams. Deputise for the Food Court Manager when required. Job Benefits Essential Experience in a high-volume food service environment Supervisory or team leadership experience Strong organisational and communication skills Understanding of food safety and hygiene standards Ability to work in a fast-paced environment Good problem-solving skills Flexible to work shifts including evenings and weekends Desirable Experience in holiday parks or resorts Food safety qualification (Level 2/3) Personal licence (where applicable) Experience managing rotas and staffing levels Cash handling and stock control experience About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Description To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets. The Food Court Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations Key Responsibilities Guest satisfaction scores Service speed and efficiency Food safety audit results Labour cost vs budget Team retention and engagement Stock and waste control Cleanliness and presentation standards General Duties & Accountabilities Operational Management Support daily operation of the food court and all outlets within it. Ensure service areas are fully prepared and staffed for trading periods. Monitor service flow and step in to resolve operational issues. Maintain high standards of cleanliness, presentation and food safety. Support peak service periods and high guest volumes. Assist with queue management and guest flow to enhance experience. Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership Supervise and support supervisors and team members on shift. Lead shift briefings and ensure clear communication. Support rota planning aligned to demand and budget. Coach team members to deliver excellent service and efficiency. Support recruitment, onboarding and training. Address day-to-day people issues and escalate where appropriate. Promote a positive, inclusive and safety-first culture. Conduct 4/8/12 probation reviews/coffee chats with direct reports and liaise with other assistant managers to compose a fully rounded review of any supervisor Guest Experience Ensure a welcoming and efficient service for all guests. Handle guest queries and complaints professionally. Support improvements based on guest feedback. Maintain accessible and family-friendly service standards. Be visible and proactive on the floor during service. Financial & Stock Control Support labour cost control and efficient staffing. Assist with stock ordering, control and rotation. Monitor waste and support cost-saving initiatives. Ensure accurate cash handling and compliance. Support delivery of promotions and upselling opportunities. Health, Safety & Compliance Ensure compliance with food safety and hygiene standards. Support allergen and dietary requirement processes. Ensure safe systems of work are followed. Support audits and inspections. Maintain accurate records and checks. Ensure all team members hold required training and certifications. Collaboration Work closely with other F&B venues, kitchens and operations teams. Support resort-wide events and peak periods. Liaise with cleaning, maintenance and supply teams. Deputise for the Food Court Manager when required. Key Knowledge/Experience & Qualification Requirements Essential Experience in a high-volume food service environment Supervisory or team leadership experience Strong organisational and communication skills Understanding of food safety and hygiene standards Ability to work in a fast-paced environment Good problem-solving skills Flexible to work shifts including evenings, weekends Christmas day and other public holidays Desirable Experience in holiday parks or resorts Food safety qualification (Level 2/3) Personal licence (where applicable) Experience managing rotas and staffing levels Cash handling and stock control experience About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Aug 12, 2026
Full time
Description To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets. The Food Court Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations Key Responsibilities Guest satisfaction scores Service speed and efficiency Food safety audit results Labour cost vs budget Team retention and engagement Stock and waste control Cleanliness and presentation standards General Duties & Accountabilities Operational Management Support daily operation of the food court and all outlets within it. Ensure service areas are fully prepared and staffed for trading periods. Monitor service flow and step in to resolve operational issues. Maintain high standards of cleanliness, presentation and food safety. Support peak service periods and high guest volumes. Assist with queue management and guest flow to enhance experience. Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership Supervise and support supervisors and team members on shift. Lead shift briefings and ensure clear communication. Support rota planning aligned to demand and budget. Coach team members to deliver excellent service and efficiency. Support recruitment, onboarding and training. Address day-to-day people issues and escalate where appropriate. Promote a positive, inclusive and safety-first culture. Conduct 4/8/12 probation reviews/coffee chats with direct reports and liaise with other assistant managers to compose a fully rounded review of any supervisor Guest Experience Ensure a welcoming and efficient service for all guests. Handle guest queries and complaints professionally. Support improvements based on guest feedback. Maintain accessible and family-friendly service standards. Be visible and proactive on the floor during service. Financial & Stock Control Support labour cost control and efficient staffing. Assist with stock ordering, control and rotation. Monitor waste and support cost-saving initiatives. Ensure accurate cash handling and compliance. Support delivery of promotions and upselling opportunities. Health, Safety & Compliance Ensure compliance with food safety and hygiene standards. Support allergen and dietary requirement processes. Ensure safe systems of work are followed. Support audits and inspections. Maintain accurate records and checks. Ensure all team members hold required training and certifications. Collaboration Work closely with other F&B venues, kitchens and operations teams. Support resort-wide events and peak periods. Liaise with cleaning, maintenance and supply teams. Deputise for the Food Court Manager when required. Key Knowledge/Experience & Qualification Requirements Essential Experience in a high-volume food service environment Supervisory or team leadership experience Strong organisational and communication skills Understanding of food safety and hygiene standards Ability to work in a fast-paced environment Good problem-solving skills Flexible to work shifts including evenings, weekends Christmas day and other public holidays Desirable Experience in holiday parks or resorts Food safety qualification (Level 2/3) Personal licence (where applicable) Experience managing rotas and staffing levels Cash handling and stock control experience About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Restaurant Assistant Manager Customer-Focused Retail Salary up to 32,000 + Excellent Benefits We're recruiting for a well-established retailer that's passionate about delivering exceptional customer service and creating an enjoyable dining and shopping experience. This is an exciting opportunity for an experienced Assistant Manager to join a business where people, standards and customer satisfaction are at the heart of everything they do. As a key member of the leadership team, you'll work closely with senior kitchen and Front of House teams to deliver an exceptional experience for every guest. You'll play an important role in coaching and developing colleagues, maintaining high service standards and supporting recruitment and training to build a confident, capable team. Working alongside the senior management team, you'll help drive performance across hospitality and retail, with a focus on sales, profitability and operational excellence. You'll oversee day-to-day operations, team rotas and staffing, while taking ownership of customer feedback, resolving issues professionally and ensuring high standards of food safety, hygiene and service are consistently maintained. What we're looking for: Previous management experience within a busy hospitality or retail environment A proven ability to lead, coach and develop large teams A passion for delivering exceptional customer service Strong commercial awareness with the ability to drive sales and performance High standards of floor presentation and operational excellence Excellent communication and leadership skills This business offers genuine career progression, ongoing development and the chance to join a successful retailer that values its people. If you're looking for your next hospitality management opportunity within a customer-led retail business, we'd love to hear from you. This is a fantastic opportunity for an experienced Assistant Manager to lead a dynamic team and advance their career in the hospitality sector! If you're interested in this exciting Assistant Manager role, APPLY TODAY with your most up-to-date CV! BH37021
Aug 12, 2026
Full time
Restaurant Assistant Manager Customer-Focused Retail Salary up to 32,000 + Excellent Benefits We're recruiting for a well-established retailer that's passionate about delivering exceptional customer service and creating an enjoyable dining and shopping experience. This is an exciting opportunity for an experienced Assistant Manager to join a business where people, standards and customer satisfaction are at the heart of everything they do. As a key member of the leadership team, you'll work closely with senior kitchen and Front of House teams to deliver an exceptional experience for every guest. You'll play an important role in coaching and developing colleagues, maintaining high service standards and supporting recruitment and training to build a confident, capable team. Working alongside the senior management team, you'll help drive performance across hospitality and retail, with a focus on sales, profitability and operational excellence. You'll oversee day-to-day operations, team rotas and staffing, while taking ownership of customer feedback, resolving issues professionally and ensuring high standards of food safety, hygiene and service are consistently maintained. What we're looking for: Previous management experience within a busy hospitality or retail environment A proven ability to lead, coach and develop large teams A passion for delivering exceptional customer service Strong commercial awareness with the ability to drive sales and performance High standards of floor presentation and operational excellence Excellent communication and leadership skills This business offers genuine career progression, ongoing development and the chance to join a successful retailer that values its people. If you're looking for your next hospitality management opportunity within a customer-led retail business, we'd love to hear from you. This is a fantastic opportunity for an experienced Assistant Manager to lead a dynamic team and advance their career in the hospitality sector! If you're interested in this exciting Assistant Manager role, APPLY TODAY with your most up-to-date CV! BH37021
General Manager - East Midlands - Up to 50,000 + benefits We are recruiting for an experienced General Manager to lead a high-volume site for a well-established hospitality brand. This is a hands-on role with full responsibility for the site's commercial performance, operations, people and guest experience. The business is well known for creating positive guest experiences through great food and drink, a vibrant atmosphere and consistently high service standards. Key Responsibilities: Full ownership of site P&L, sales, labour, GP and controllable costs. Lead, motivate and develop a large team and management structure. Drive sales, profitability, guest satisfaction and operational standards. Maintain high standards across service, food, drink, compliance and safety. Use KPIs and commercial data to identify opportunities and improve performance. Build a strong team culture and develop future leaders. The Ideal Candidate: Experienced General Manager from a high-volume hospitality, leisure or retail environment. Strong commercial acumen and proven P&L experience. Confident people leader with a track record of developing teams. Hands-on, energetic and passionate about delivering a positive guest experience. Proven ability to drive sales, margin and overall business performance. BBBH37020
Aug 12, 2026
Full time
General Manager - East Midlands - Up to 50,000 + benefits We are recruiting for an experienced General Manager to lead a high-volume site for a well-established hospitality brand. This is a hands-on role with full responsibility for the site's commercial performance, operations, people and guest experience. The business is well known for creating positive guest experiences through great food and drink, a vibrant atmosphere and consistently high service standards. Key Responsibilities: Full ownership of site P&L, sales, labour, GP and controllable costs. Lead, motivate and develop a large team and management structure. Drive sales, profitability, guest satisfaction and operational standards. Maintain high standards across service, food, drink, compliance and safety. Use KPIs and commercial data to identify opportunities and improve performance. Build a strong team culture and develop future leaders. The Ideal Candidate: Experienced General Manager from a high-volume hospitality, leisure or retail environment. Strong commercial acumen and proven P&L experience. Confident people leader with a track record of developing teams. Hands-on, energetic and passionate about delivering a positive guest experience. Proven ability to drive sales, margin and overall business performance. BBBH37020
Restaurant Deputy Manager Customer-Focused Retail Salary up to 32,000 + Excellent Benefits We're recruiting for a well-established retailer that's passionate about delivering exceptional customer service and creating an enjoyable dining and shopping experience. This is an exciting opportunity for an experienced Deputy Manager to join a business where people, standards and customer satisfaction are at the heart of everything they do. As a key member of the leadership team, you'll work closely with senior kitchen and Front of House teams to deliver an exceptional experience for every guest. You'll play an important role in coaching and developing colleagues, maintaining high service standards and supporting recruitment and training to build a confident, capable team. Working alongside the senior management team, you'll help drive performance across hospitality and retail, with a focus on sales, profitability and operational excellence. You'll oversee day-to-day operations, team rotas and staffing, while taking ownership of customer feedback, resolving issues professionally and ensuring high standards of food safety, hygiene and service are consistently maintained. What we're looking for: Previous management experience within a busy hospitality or retail environment A proven ability to lead, coach and develop large teams A passion for delivering exceptional customer service Strong commercial awareness with the ability to drive sales and performance High standards of floor presentation and operational excellence Excellent communication and leadership skills This business offers genuine career progression, ongoing development and the chance to join a successful retailer that values its people. If you're looking for your next hospitality management opportunity within a customer-led retail business, we'd love to hear from you. This is a fantastic opportunity for an experienced Deputy Manager to lead a dynamic team and advance their career in the hospitality sector! If you're interested in this exciting Deputy Manager role, APPLY TODAY with your most up-to-date CV! BH37021
Aug 12, 2026
Full time
Restaurant Deputy Manager Customer-Focused Retail Salary up to 32,000 + Excellent Benefits We're recruiting for a well-established retailer that's passionate about delivering exceptional customer service and creating an enjoyable dining and shopping experience. This is an exciting opportunity for an experienced Deputy Manager to join a business where people, standards and customer satisfaction are at the heart of everything they do. As a key member of the leadership team, you'll work closely with senior kitchen and Front of House teams to deliver an exceptional experience for every guest. You'll play an important role in coaching and developing colleagues, maintaining high service standards and supporting recruitment and training to build a confident, capable team. Working alongside the senior management team, you'll help drive performance across hospitality and retail, with a focus on sales, profitability and operational excellence. You'll oversee day-to-day operations, team rotas and staffing, while taking ownership of customer feedback, resolving issues professionally and ensuring high standards of food safety, hygiene and service are consistently maintained. What we're looking for: Previous management experience within a busy hospitality or retail environment A proven ability to lead, coach and develop large teams A passion for delivering exceptional customer service Strong commercial awareness with the ability to drive sales and performance High standards of floor presentation and operational excellence Excellent communication and leadership skills This business offers genuine career progression, ongoing development and the chance to join a successful retailer that values its people. If you're looking for your next hospitality management opportunity within a customer-led retail business, we'd love to hear from you. This is a fantastic opportunity for an experienced Deputy Manager to lead a dynamic team and advance their career in the hospitality sector! If you're interested in this exciting Deputy Manager role, APPLY TODAY with your most up-to-date CV! BH37021
Restaurant Manager - Garden Centre 38,000- 40,000 Daytime Hours Alternate Weekends Off Experienced Restaurant Manager looking for a better work/life balance? We're looking for a proven Restaurant Manager to lead a Garden Centre restaurant with approx 300 daily covers in the Andover area. The site has recently had a 500k refurbishment , so standards and expectations are high and the customers look forward to the refurbished service you can bring! This is a genuinely hands-on leadership role for someone who knows how to run a busy operation, lead a large team and deliver outstanding guest experiences. What you'll be doing Leading, coaching and developing a large restaurant team Running a high-volume, 300+ cover operation Delivering exceptional service and guest experiences Managing rotas, stock, labour and operational costs Maintaining high standards across the restaurant Working closely with the Garden Centre GM Building and nurturing a strong, motivated team What we're looking for Proven Restaurant Manager experience is essential. You'll be hands-on, commercially aware, operationally strong and passionate about service. Garden Centre experience is a bonus, but great restaurant management experience is the priority . Why this role? Daytime hours - no late evenings Two consecutive days off Every other weekend off 31 days annual leave Generous pension Life assurance 20% group discount Retail discount scheme, including Amazon Clear opportunities for career development and progression If you're a happy Restaurant Manager but want more time for family, friends and life outside work - without stepping away from a serious management role - this could be a perfect opportunity for you! If you are ready for your next challenge, catering to all ages and needs and building and training your team to deliver excellent service, this could be your time to shine! Apply now! INDWH
Aug 12, 2026
Full time
Restaurant Manager - Garden Centre 38,000- 40,000 Daytime Hours Alternate Weekends Off Experienced Restaurant Manager looking for a better work/life balance? We're looking for a proven Restaurant Manager to lead a Garden Centre restaurant with approx 300 daily covers in the Andover area. The site has recently had a 500k refurbishment , so standards and expectations are high and the customers look forward to the refurbished service you can bring! This is a genuinely hands-on leadership role for someone who knows how to run a busy operation, lead a large team and deliver outstanding guest experiences. What you'll be doing Leading, coaching and developing a large restaurant team Running a high-volume, 300+ cover operation Delivering exceptional service and guest experiences Managing rotas, stock, labour and operational costs Maintaining high standards across the restaurant Working closely with the Garden Centre GM Building and nurturing a strong, motivated team What we're looking for Proven Restaurant Manager experience is essential. You'll be hands-on, commercially aware, operationally strong and passionate about service. Garden Centre experience is a bonus, but great restaurant management experience is the priority . Why this role? Daytime hours - no late evenings Two consecutive days off Every other weekend off 31 days annual leave Generous pension Life assurance 20% group discount Retail discount scheme, including Amazon Clear opportunities for career development and progression If you're a happy Restaurant Manager but want more time for family, friends and life outside work - without stepping away from a serious management role - this could be a perfect opportunity for you! If you are ready for your next challenge, catering to all ages and needs and building and training your team to deliver excellent service, this could be your time to shine! Apply now! INDWH
Housing Manager We are seeking an experienced Housing Manager to oversee accommodation services provided by LHG (London Hotels Group) Housing Section. You will be responsible for managing one of our housing complexes in Greater London, maintaining regular contact with council guests, addressing complaints and health and safety matters, and coordinating property repairs and maintenance. You will work with clients including people experiencing homelessness, minority groups, and people with disabilities, while line-managing housing officers, cleaning staff, and maintenance teams. Responsibilities As a Housing Manager, your main responsibilities will include: Managing a temporary accommodation housing site Implementing and maintaining company standards and policies Managing breaches of company rules and regulations Ensuring health and safety audits and fire risk assessments are completed and acted upon Keeping site certifications up to date, including gas, electrical, and TV licences Providing regular health and safety and fire training for staff Maintaining site properties through inspections and repairs Managing reception, housekeeping, and maintenance staff Recruiting, training, supervising, and monitoring staff workloads Managing unauthorised occupiers and challenging guest situations Investigating and responding to client complaints Maintaining records and preparing reports Submitting relevant reports to Head Office Liaising with local authorities and welfare organisations, including social workers Building positive relationships within the community Identifying housing needs Skills Strong teamwork, interpersonal, and organisational skills Sensitivity and empathy An interest in working with diverse social groups Excellent written and verbal communication skills A customer-focused approach Strong negotiation and influencing skills Leadership skills The ability to adapt to changing situations Self-motivation and resilience Problem-solving skills Sound judgement and the ability to use initiative when making decisions The ability to work under pressure and meet deadlines Good IT skills Experience in the hotel or hospitality sector is desirable
Aug 12, 2026
Full time
Housing Manager We are seeking an experienced Housing Manager to oversee accommodation services provided by LHG (London Hotels Group) Housing Section. You will be responsible for managing one of our housing complexes in Greater London, maintaining regular contact with council guests, addressing complaints and health and safety matters, and coordinating property repairs and maintenance. You will work with clients including people experiencing homelessness, minority groups, and people with disabilities, while line-managing housing officers, cleaning staff, and maintenance teams. Responsibilities As a Housing Manager, your main responsibilities will include: Managing a temporary accommodation housing site Implementing and maintaining company standards and policies Managing breaches of company rules and regulations Ensuring health and safety audits and fire risk assessments are completed and acted upon Keeping site certifications up to date, including gas, electrical, and TV licences Providing regular health and safety and fire training for staff Maintaining site properties through inspections and repairs Managing reception, housekeeping, and maintenance staff Recruiting, training, supervising, and monitoring staff workloads Managing unauthorised occupiers and challenging guest situations Investigating and responding to client complaints Maintaining records and preparing reports Submitting relevant reports to Head Office Liaising with local authorities and welfare organisations, including social workers Building positive relationships within the community Identifying housing needs Skills Strong teamwork, interpersonal, and organisational skills Sensitivity and empathy An interest in working with diverse social groups Excellent written and verbal communication skills A customer-focused approach Strong negotiation and influencing skills Leadership skills The ability to adapt to changing situations Self-motivation and resilience Problem-solving skills Sound judgement and the ability to use initiative when making decisions The ability to work under pressure and meet deadlines Good IT skills Experience in the hotel or hospitality sector is desirable
Job Title Guest Experience Manager (GXM) Department Reception UK Scope and Accountability: The GXM is responsible for the quality of the service provided, ensuring that they create a positive impression for all organisations. They are required to prioritise their own day to day work and will refer complex problems or queries to their Building Manager/Line Manager. Main Responsibilities - Front of House As the key Front of House resource, the GXM will provide a welcoming, helpful and professional first point of contact to all callers and visitors. Answering all incoming telephone calls and resolving queries ensuring accurate and comprehensive, and relevant information is provided. Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference not clear, take messages and provide a follow up. Meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives and members of the public), providing a friendly, efficient, timely, professional, and welcoming environment. Direct to appropriate facilities or staff member as required. Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building. Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date. Contributing to monitoring and ordering office supplies and maintaining office equipment in the reception area. Assist the Office Manager in the day-to-day running of the building to deliver operational activities in line with agreed service levels/management agreements, associated legislation and compliance. A clear focus will be applied to general management of the building, security, safety, compliance and managing contractors. Provide a quality security service that ensures that a positive impression is given whilst remaining proactive when faced with problems or queries. Organise meeting rooms and tidy when each ,meeting has finished ready for the next event. Offer visitors Water, Tea and Coffee where applicable. Control of Services Reception The GXM will assist with ensuring that Health and Safety procedures are strictly adhered to and maintain and produce up to date Health and Safety records, e.g. near misses, incidents, observations. Ensure all visitors are directed to their correct destinations within the building after signing them in. Assist security with key registering, recording incidents and any additional reporting required including police liaison when necessary. Manage the visitor fobs efficiently and report missing ones to the necessary Manager. Manage key fobs - create access cards and delete as needed. To conduct regular check calls with control in accordance with the site assignment instructions. Always have a positive attitude and friendly persona. Cleaning Report cleaning faults and issues to the on-site cleaning staff. Ensure the buildings cleaning specifications are followed and all work is carried out to the standards expected. Advise the Office Manager of any areas of concern with the on-site cleaning team. Repairs Notify the maintenance team and Office Manager of any repairs that are required in the building. Keep a record of all reported faults in the building and what procedures have been taken. Building Works Prior notification must be given to allow contractors access along with identity of building contractors on site and description of works being carried out. Liaise with onsite building contractors to ensure minimum disruption to the tenants - work with the security team. Report and record any noticeable/reported damage to the premises together with any anticipated problems along with what procedures have been taken. Ensure that any contractors working directly for tenants are aware to the regulations governing the common part areas. Oversee general maintenance of the site, ensuring common areas and grounds are kept to the required standard while working with contractors. To monitor and control contractors working on-site in accordance with client instructions. Reporting Responsibility Report on all staff matters including training, discipline, absence and non-performance of contractors. Report any Health and Safety issues to the Security Manager and Building Manager. All defects within the building need to be logged and reported. The GXM will ensure that they are familiar with the following requirements within the property and report accordingly: Detail of Fire alarms tests/fire drills etc. Breakdown and failure of plant. Any items of disrepair at the building including action taken. Movements of equipment/furniture belonging to the Landlords or tenants. Apparent breaches of covenant by lessees. Apparent reduction in staffing levels or changes in behaviour of tenants. Any accidents or other incidents. Tenant Liaison The GXM will be required to maintain contact with the appropriate Management of each tenant and deal with requests, complaints and all other incidents such as emergencies and disruption due to building alterations as they occur. The importance of a firm but diplomatic relationship with tenants at all levels is needed. To be the initial liaison with tenants, client representatives, emergency services, external agencies and members of the public and assist as necessary. To create newsletters, arrange pop up stalls and monthly events. Monthly social media posts including pictures of events. Improvements The GXM will be expected to keep all services under review and make recommendations and implement improved services whenever these are feasible having regard to lease restrictions and budgetary considerations. This Job description is meant as a guideline only as to general areas of responsibility and accountability rather than a detailed description of tasks and activities. Modern organisations need to be flexible and responsive to changing business needs and role holders should reference their annual objectives to describe areas of key responsibility and accountability. Profile Qualifications, knowledge, skills, experience and competencies: • Experience of working in a similar role or industry • Exceptional personal presentation • Good health and safety knowledge and day to day application • Team supervision • Liaison with contractors • Excellent communication skills (oral and written) - Ability to read, understand, apply and communicate written materials, e.g. policies and procedures, fire drill instructions • Used Microsoft office or other IT and digital platforms • Ability to work on own initiative, within a pressurised environment • Highly developed organisational skills • Good Interpersonal skills to sustain effective relationships and partnership working with all stakeholders • Seek opportunities and finds solutions to blockers
Aug 11, 2026
Full time
Job Title Guest Experience Manager (GXM) Department Reception UK Scope and Accountability: The GXM is responsible for the quality of the service provided, ensuring that they create a positive impression for all organisations. They are required to prioritise their own day to day work and will refer complex problems or queries to their Building Manager/Line Manager. Main Responsibilities - Front of House As the key Front of House resource, the GXM will provide a welcoming, helpful and professional first point of contact to all callers and visitors. Answering all incoming telephone calls and resolving queries ensuring accurate and comprehensive, and relevant information is provided. Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference not clear, take messages and provide a follow up. Meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives and members of the public), providing a friendly, efficient, timely, professional, and welcoming environment. Direct to appropriate facilities or staff member as required. Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building. Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date. Contributing to monitoring and ordering office supplies and maintaining office equipment in the reception area. Assist the Office Manager in the day-to-day running of the building to deliver operational activities in line with agreed service levels/management agreements, associated legislation and compliance. A clear focus will be applied to general management of the building, security, safety, compliance and managing contractors. Provide a quality security service that ensures that a positive impression is given whilst remaining proactive when faced with problems or queries. Organise meeting rooms and tidy when each ,meeting has finished ready for the next event. Offer visitors Water, Tea and Coffee where applicable. Control of Services Reception The GXM will assist with ensuring that Health and Safety procedures are strictly adhered to and maintain and produce up to date Health and Safety records, e.g. near misses, incidents, observations. Ensure all visitors are directed to their correct destinations within the building after signing them in. Assist security with key registering, recording incidents and any additional reporting required including police liaison when necessary. Manage the visitor fobs efficiently and report missing ones to the necessary Manager. Manage key fobs - create access cards and delete as needed. To conduct regular check calls with control in accordance with the site assignment instructions. Always have a positive attitude and friendly persona. Cleaning Report cleaning faults and issues to the on-site cleaning staff. Ensure the buildings cleaning specifications are followed and all work is carried out to the standards expected. Advise the Office Manager of any areas of concern with the on-site cleaning team. Repairs Notify the maintenance team and Office Manager of any repairs that are required in the building. Keep a record of all reported faults in the building and what procedures have been taken. Building Works Prior notification must be given to allow contractors access along with identity of building contractors on site and description of works being carried out. Liaise with onsite building contractors to ensure minimum disruption to the tenants - work with the security team. Report and record any noticeable/reported damage to the premises together with any anticipated problems along with what procedures have been taken. Ensure that any contractors working directly for tenants are aware to the regulations governing the common part areas. Oversee general maintenance of the site, ensuring common areas and grounds are kept to the required standard while working with contractors. To monitor and control contractors working on-site in accordance with client instructions. Reporting Responsibility Report on all staff matters including training, discipline, absence and non-performance of contractors. Report any Health and Safety issues to the Security Manager and Building Manager. All defects within the building need to be logged and reported. The GXM will ensure that they are familiar with the following requirements within the property and report accordingly: Detail of Fire alarms tests/fire drills etc. Breakdown and failure of plant. Any items of disrepair at the building including action taken. Movements of equipment/furniture belonging to the Landlords or tenants. Apparent breaches of covenant by lessees. Apparent reduction in staffing levels or changes in behaviour of tenants. Any accidents or other incidents. Tenant Liaison The GXM will be required to maintain contact with the appropriate Management of each tenant and deal with requests, complaints and all other incidents such as emergencies and disruption due to building alterations as they occur. The importance of a firm but diplomatic relationship with tenants at all levels is needed. To be the initial liaison with tenants, client representatives, emergency services, external agencies and members of the public and assist as necessary. To create newsletters, arrange pop up stalls and monthly events. Monthly social media posts including pictures of events. Improvements The GXM will be expected to keep all services under review and make recommendations and implement improved services whenever these are feasible having regard to lease restrictions and budgetary considerations. This Job description is meant as a guideline only as to general areas of responsibility and accountability rather than a detailed description of tasks and activities. Modern organisations need to be flexible and responsive to changing business needs and role holders should reference their annual objectives to describe areas of key responsibility and accountability. Profile Qualifications, knowledge, skills, experience and competencies: • Experience of working in a similar role or industry • Exceptional personal presentation • Good health and safety knowledge and day to day application • Team supervision • Liaison with contractors • Excellent communication skills (oral and written) - Ability to read, understand, apply and communicate written materials, e.g. policies and procedures, fire drill instructions • Used Microsoft office or other IT and digital platforms • Ability to work on own initiative, within a pressurised environment • Highly developed organisational skills • Good Interpersonal skills to sustain effective relationships and partnership working with all stakeholders • Seek opportunities and finds solutions to blockers
Host Front of House (2 Positions Available) - Live In Provided Seasonal Contract: 1st October 31st January We are looking for two enthusiastic and professional Front of House Hosts to join our hospitality team for the upcoming shooting season. This is an exciting opportunity to work in a high-end hospitality environment, delivering exceptional service to guests. Excellent rates of pay plus gratuities. Applicants must be aged 18 or over and have the legal right to work in the UK. As we pride ourselves on delivering exceptional hospitality, we are looking for committed individuals who are passionate about customer service. Successful applicants will be expected to complete a thorough recruitment process. Working closely with the Chef and Food & Beverage Manager, you will play a key role in ensuring every guest enjoys a seamless and memorable experience throughout the day. Key Responsibilities Preparing and serving morning coffee to guests. Serving drinks and canapés throughout the day. Serving lunch and afternoon tea. Maintaining exceptional cleanliness and presentation standards. Supporting the smooth running of daily hospitality operations. Delivering warm, professional and attentive customer service at all times. About You To be successful in this role, you will: Have previous hospitality experience ( essential ), ideally within fine dining, luxury hospitality, or a high-quality pub or restaurant. Take pride in your personal appearance and presentation. Be friendly, confident and professional. Have excellent attention to detail. Enjoy working as part of a close-knit team. Be organised and able to remain calm in a fast-paced environment. Be passionate about providing outstanding customer service. Working Hours Monday to Saturday. Seasonal contract from 1st October to 31st January . Two weeks off over Christmas. For the right candidate, there may be the opportunity to secure a full-time permanent position at the end of the season. Benefits Excellent rates of pay plus gratuities. Opportunity to work in a prestigious, high-end hospitality environment. Supportive and professional team. Two-week Christmas break. Potential for permanent employment. Ongoing training and development. Competitive salary, dependent on experience.
Aug 11, 2026
Full time
Host Front of House (2 Positions Available) - Live In Provided Seasonal Contract: 1st October 31st January We are looking for two enthusiastic and professional Front of House Hosts to join our hospitality team for the upcoming shooting season. This is an exciting opportunity to work in a high-end hospitality environment, delivering exceptional service to guests. Excellent rates of pay plus gratuities. Applicants must be aged 18 or over and have the legal right to work in the UK. As we pride ourselves on delivering exceptional hospitality, we are looking for committed individuals who are passionate about customer service. Successful applicants will be expected to complete a thorough recruitment process. Working closely with the Chef and Food & Beverage Manager, you will play a key role in ensuring every guest enjoys a seamless and memorable experience throughout the day. Key Responsibilities Preparing and serving morning coffee to guests. Serving drinks and canapés throughout the day. Serving lunch and afternoon tea. Maintaining exceptional cleanliness and presentation standards. Supporting the smooth running of daily hospitality operations. Delivering warm, professional and attentive customer service at all times. About You To be successful in this role, you will: Have previous hospitality experience ( essential ), ideally within fine dining, luxury hospitality, or a high-quality pub or restaurant. Take pride in your personal appearance and presentation. Be friendly, confident and professional. Have excellent attention to detail. Enjoy working as part of a close-knit team. Be organised and able to remain calm in a fast-paced environment. Be passionate about providing outstanding customer service. Working Hours Monday to Saturday. Seasonal contract from 1st October to 31st January . Two weeks off over Christmas. For the right candidate, there may be the opportunity to secure a full-time permanent position at the end of the season. Benefits Excellent rates of pay plus gratuities. Opportunity to work in a prestigious, high-end hospitality environment. Supportive and professional team. Two-week Christmas break. Potential for permanent employment. Ongoing training and development. Competitive salary, dependent on experience.
Volunteer Coordinator We are seeking an organised and engaging Volunteer Coordinator to recruit, train and support volunteer hosts helping young people facing homelessness. Join a supportive national team and play a key role in helping young people move towards a brighter future. Position: Nightstop Volunteer Coordinator Salary: £27,943 to £31,443 per annum Location: National, supporting services across London, Greater Manchester and the North East Hours: Full-time, 37.5 hours per week Contract: Six-month fixed-term contract Closing date: 23rd August 2026 About the role Nightstop provides safe, emergency accommodation for young people facing homelessness through a network of trained volunteer hosts. As Nightstop Volunteer Coordinator, you will help grow and strengthen this vital network. You will attract new volunteers, guide them through safer recruitment and onboarding, and ensure existing hosts feel supported, informed and valued. Key responsibilities include: Promoting volunteer opportunities through community networks, local organisations, events and online platforms Recruiting and onboarding volunteer hosts, including interviews, references, DBS checks and home assessments Assessing applicants suitability and contributing to recruitment decisions Delivering training, supervision and ongoing support Building strong relationships with volunteers to support engagement and retention Developing partnerships with voluntary and statutory organisations Representing Nightstop at meetings and community events Maintaining accurate volunteer and guest records Supporting monitoring, reporting, data collection and financial administration Sharing learning and helping to develop best practice across the Nightstop network You will participate in an on-call rota and occasionally work outside normal office hours, including evenings and weekends. About you You will have experience of recruiting and supporting volunteers, along with an understanding of safer recruitment and safeguarding. You will also bring: An understanding of homelessness and the challenges people experiencing it may face Excellent communication, presentation and relationship-building skills Confidence engaging communities, stakeholders and prospective volunteers Strong organisational and administrative abilities The ability to manage competing priorities and changing demands Experience working collaboratively with internal and external partners Confidence using databases, Google Workspace and Microsoft Office The ability to maintain appropriate professional boundaries A commitment to equality, diversity and inclusion About Depaul UK About the organisation The organisation is a national charity working to prevent homelessness and provide accommodation and support for marginalised young people. Its services help thousands of young people each year to find safety, stability and opportunities for a more positive future. Benefits include 26 days annual leave, increasing with service, flexible working options where suitable, tailored training, family-friendly policies, a pension with employer contributions of up to 7%, an Employee Assistance Programme, a cash health plan and a range of discounts. The charity is committed to safer, fair and inclusive recruitment. The appropriate DBS check will be undertaken where required. A criminal record will not automatically prevent someone from being appointed. Other roles you may have experience of could include: Volunteer Coordinator, Volunteer Recruitment Coordinator, Volunteer Engagement Officer, Volunteer Development Officer, Community Engagement Officer, Volunteer Manager, Volunteer Support Officer or Community Partnerships Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Aug 11, 2026
Contractor
Volunteer Coordinator We are seeking an organised and engaging Volunteer Coordinator to recruit, train and support volunteer hosts helping young people facing homelessness. Join a supportive national team and play a key role in helping young people move towards a brighter future. Position: Nightstop Volunteer Coordinator Salary: £27,943 to £31,443 per annum Location: National, supporting services across London, Greater Manchester and the North East Hours: Full-time, 37.5 hours per week Contract: Six-month fixed-term contract Closing date: 23rd August 2026 About the role Nightstop provides safe, emergency accommodation for young people facing homelessness through a network of trained volunteer hosts. As Nightstop Volunteer Coordinator, you will help grow and strengthen this vital network. You will attract new volunteers, guide them through safer recruitment and onboarding, and ensure existing hosts feel supported, informed and valued. Key responsibilities include: Promoting volunteer opportunities through community networks, local organisations, events and online platforms Recruiting and onboarding volunteer hosts, including interviews, references, DBS checks and home assessments Assessing applicants suitability and contributing to recruitment decisions Delivering training, supervision and ongoing support Building strong relationships with volunteers to support engagement and retention Developing partnerships with voluntary and statutory organisations Representing Nightstop at meetings and community events Maintaining accurate volunteer and guest records Supporting monitoring, reporting, data collection and financial administration Sharing learning and helping to develop best practice across the Nightstop network You will participate in an on-call rota and occasionally work outside normal office hours, including evenings and weekends. About you You will have experience of recruiting and supporting volunteers, along with an understanding of safer recruitment and safeguarding. You will also bring: An understanding of homelessness and the challenges people experiencing it may face Excellent communication, presentation and relationship-building skills Confidence engaging communities, stakeholders and prospective volunteers Strong organisational and administrative abilities The ability to manage competing priorities and changing demands Experience working collaboratively with internal and external partners Confidence using databases, Google Workspace and Microsoft Office The ability to maintain appropriate professional boundaries A commitment to equality, diversity and inclusion About Depaul UK About the organisation The organisation is a national charity working to prevent homelessness and provide accommodation and support for marginalised young people. Its services help thousands of young people each year to find safety, stability and opportunities for a more positive future. Benefits include 26 days annual leave, increasing with service, flexible working options where suitable, tailored training, family-friendly policies, a pension with employer contributions of up to 7%, an Employee Assistance Programme, a cash health plan and a range of discounts. The charity is committed to safer, fair and inclusive recruitment. The appropriate DBS check will be undertaken where required. A criminal record will not automatically prevent someone from being appointed. Other roles you may have experience of could include: Volunteer Coordinator, Volunteer Recruitment Coordinator, Volunteer Engagement Officer, Volunteer Development Officer, Community Engagement Officer, Volunteer Manager, Volunteer Support Officer or Community Partnerships Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
We're supporting a leading professional services and information business in their search for a Marketing & Events Executive to join a fast-growing, high-energy events team! This is an exciting opportunity for a driven marketer who loves bringing events to life - from large-scale in-person experiences to engaging digital campaigns. You'll play a key role in delivering impactful events that generate engagement, drive commercial results and support wider marketing objectives, with clear scope to grow quickly. You'll be involved in the end-to-end delivery of live and digital events, working closely with senior stakeholders, marketing colleagues and external partners. From initial brief through to post-event reporting, you'll help ensure every detail is executed seamlessly and every event delivers real value. This role is ideal for someone who thrives in a fast-paced environment, enjoys juggling multiple projects, and wants to build a career in marketing and events. Day to Day Supporting the planning and delivery of in-person and digital events from concept to completion Creating event briefs, internal briefing packs and communications to maximise attendance and engagement Managing pre- and post-event activity including RSVPs, guest lists, run sheets, feedback surveys and follow-up communications Liaising with venues, partners and internal teams to ensure smooth execution Owning shared events inboxes and acting as a key point of contact for attendees and stakeholders Driving registrations and ticket sales through multi-channel marketing campaigns Ensuring brand, process and publication guidelines are followed throughout Building reports and dashboards (including Salesforce - training provided) Supporting digital webinars and event campaigns outside of peak expo season Collaborating closely with the Marketing & Events Manager to ensure events align with wider business priorities YOU? Strong organisational skills with the ability to manage multiple deadlines Confident communicator with excellent written and verbal skills Customer-focused, with a passion for delivering a great attendee experience Commercially aware and motivated by results Comfortable working with data, budgets and performance metrics Proactive, hands-on and happy to take ownership A collaborative team player who enjoys working cross-functionally If you're looking for a role where no two days are the same and your work has real visibility and impact, this could be the perfect next step. (phone number removed)CCR14 INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 11, 2026
Full time
We're supporting a leading professional services and information business in their search for a Marketing & Events Executive to join a fast-growing, high-energy events team! This is an exciting opportunity for a driven marketer who loves bringing events to life - from large-scale in-person experiences to engaging digital campaigns. You'll play a key role in delivering impactful events that generate engagement, drive commercial results and support wider marketing objectives, with clear scope to grow quickly. You'll be involved in the end-to-end delivery of live and digital events, working closely with senior stakeholders, marketing colleagues and external partners. From initial brief through to post-event reporting, you'll help ensure every detail is executed seamlessly and every event delivers real value. This role is ideal for someone who thrives in a fast-paced environment, enjoys juggling multiple projects, and wants to build a career in marketing and events. Day to Day Supporting the planning and delivery of in-person and digital events from concept to completion Creating event briefs, internal briefing packs and communications to maximise attendance and engagement Managing pre- and post-event activity including RSVPs, guest lists, run sheets, feedback surveys and follow-up communications Liaising with venues, partners and internal teams to ensure smooth execution Owning shared events inboxes and acting as a key point of contact for attendees and stakeholders Driving registrations and ticket sales through multi-channel marketing campaigns Ensuring brand, process and publication guidelines are followed throughout Building reports and dashboards (including Salesforce - training provided) Supporting digital webinars and event campaigns outside of peak expo season Collaborating closely with the Marketing & Events Manager to ensure events align with wider business priorities YOU? Strong organisational skills with the ability to manage multiple deadlines Confident communicator with excellent written and verbal skills Customer-focused, with a passion for delivering a great attendee experience Commercially aware and motivated by results Comfortable working with data, budgets and performance metrics Proactive, hands-on and happy to take ownership A collaborative team player who enjoys working cross-functionally If you're looking for a role where no two days are the same and your work has real visibility and impact, this could be the perfect next step. (phone number removed)CCR14 INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
General Manager sought by thriving Leisure/ Hospitality business in Bristol If you have managerial experience within hospitality, leisure or retail then this is the ideal opportunity to join this fast-growing, market leading business. We are looking for an experienced General Manager who nows how to manage a large team and ensure that they understand what great customer service looks like. This manager will lead from the front - no hiding in the office! - and will have high expectations covering sales, service, health and safety and general standards across the site. We are looking for an ambitious GM who is looking to grow their career at this busy site and this market-leading brand. On Offer is a competitive salary + an excellent bonus scheme that can be worth £10000+ per year. You should have experience of managing large teams within hospitality or leisure, of driving sales through upselling that enhances the customer journey, and be someone who enjoys the leading from the front. My Client is the market leader in their field. They offer an exciting mix of hospitality and leisure at their sites which are situated across the UK. Their reputation is built on a strong product offering backed by great customer service. As an employer they are committed to training and developing their teams with an emphasis on person growth and progression. They are now looking for a General Manager for their site in Bristol: You will be a dedicated professional who is looking to build their career within the Hospitality/Leisure industry. The ideal candidate comes from a hospitality, leisure or retail background Must be used to managing teams of 15+ Understands KPIs and can analyse the P+L You will need to hold a driver's licence and have your own transport. Responsibilities Oversee daily operations of the site, ensuring high standards of service and guest satisfaction. Manage and train staff, fostering a positive team environment. Ensure compliance with health and safety regulations and maintain cleanliness in all areas. Develop and implement strategies to enhance guest experiences and drive business growth. Maintain inventory and manage supplies to support operational needs. My Client offers a generous salary package and a chance for real career progression an an exciting environment. Interviews are happening shortly so please apply by return or contact Ian Gerstein for more information.
Aug 11, 2026
Full time
General Manager sought by thriving Leisure/ Hospitality business in Bristol If you have managerial experience within hospitality, leisure or retail then this is the ideal opportunity to join this fast-growing, market leading business. We are looking for an experienced General Manager who nows how to manage a large team and ensure that they understand what great customer service looks like. This manager will lead from the front - no hiding in the office! - and will have high expectations covering sales, service, health and safety and general standards across the site. We are looking for an ambitious GM who is looking to grow their career at this busy site and this market-leading brand. On Offer is a competitive salary + an excellent bonus scheme that can be worth £10000+ per year. You should have experience of managing large teams within hospitality or leisure, of driving sales through upselling that enhances the customer journey, and be someone who enjoys the leading from the front. My Client is the market leader in their field. They offer an exciting mix of hospitality and leisure at their sites which are situated across the UK. Their reputation is built on a strong product offering backed by great customer service. As an employer they are committed to training and developing their teams with an emphasis on person growth and progression. They are now looking for a General Manager for their site in Bristol: You will be a dedicated professional who is looking to build their career within the Hospitality/Leisure industry. The ideal candidate comes from a hospitality, leisure or retail background Must be used to managing teams of 15+ Understands KPIs and can analyse the P+L You will need to hold a driver's licence and have your own transport. Responsibilities Oversee daily operations of the site, ensuring high standards of service and guest satisfaction. Manage and train staff, fostering a positive team environment. Ensure compliance with health and safety regulations and maintain cleanliness in all areas. Develop and implement strategies to enhance guest experiences and drive business growth. Maintain inventory and manage supplies to support operational needs. My Client offers a generous salary package and a chance for real career progression an an exciting environment. Interviews are happening shortly so please apply by return or contact Ian Gerstein for more information.
